IHM News, Volume 33, Spring 2008

Volume 33, Spring 2008

ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS

Canadian Publications Mail Agreement # 40739009

Welcome Spring!

Inside President’s Message - A Reflection of Tenure as Your President . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Have You Ever Dreamed of Being in the Circus? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Health & Safety at Work - Whose Job is it? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Member Profile: Sennan Vandenberg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Empowering the Applicant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Vice-President’s Commentary - “Is Your 2008 Property Management Workplan Underway?” . . . . .7

P r e s i d e n t ’s M e s s a g e

A Reflection of Tenure as Your President This April will mark the end of my sixth consecutive year as your President and my last.

dedicated Board who bring such professionally diversified expertise from both the public and private sectors. We must never lose sight of what we do and why we do it. You are the best of the best!”

I am a strong believer that it is not good for a person to stay in a position such as this too long, regardless of how rewarding.

How true a statement that was! Your support, contributions, and shared wisdom have provided me the tools to guide the Board and Membership on a strong path to the future.

“All good things come to an end,” and I think it is time for me to step aside and have a new President at the helm who is closer to the field.

In my first message as your President in May 2002, I stated “I am proud to be your President and honored to work with such a strong

It is my wish that the Five Year (rolling) Core Business Plan, 76/26 A Blueprint for the Future of IHM, M300 our Membership Drive, and the Membership itself be the four cornerstones and pillars of the Institute. These four pillars will ensure IHM's continued growth, viability and integrity as the recognized educational and training entity which is

unique to the property management industry.

One of the first tasks for the 2008 Board of Directors in Sarnia will be to elect a new President.

That individual will have my full support in my capacity as Past President.

As my final message, as stated many times over the years, I value your friendship and admire and respect you for the professionals to which you are.

Warmest Regards Always,

Greg Grange, BA, FIHM President, IHM (2002 - 2008)

2007-2008 Board of Directors PRESIDENT:

TREASURER:

Greg Grange, FIHM Director, Dept. of Community & Family Services City of Kingston 362 Montreal St. Kingston, ON K7K 3H5 Tel: (613) 546-4291 Ext. 1265 Fax: (613) 546-3004 Email: ggrange@cityofkingston.ca

Harry Popiluk, FIHM Victoria Park Community Homes 155 Queen Street North Hamilton, ON L8R 2V7 Tel: (905) 527-0221 Ext.215 Fax: (905) 527-3181 Email: hpopiluk@vpch.com

VICE-PRESIDENT: Deborah Filice, AIHM Co-Chair, Education Committee CityHousing Hamilton Community Services City of Hamilton 55 Hess Street South, 23rd Floor P.O. Box 2500 Hamilton, ON L8N 4E5 Tel: (905) 546-2424 Ext. 7817 Fax: (905) 546-2762 Email: dfilice@hamilton.ca

IHM OFFICE:

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DIRECTORS: Lynn Alexander, AIHM Communications Committee Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@region.durham.on.ca Lee Campbell, AIHM Communications Committee Conference Liaison Dept. of Community & Family Services City of Kingston 362 Montreal St., Kingston, ON K7K 3H5 Tel: (613) 546-2695 Ext. 4916 Fax: (613) 546-2623 Email: lcampbell@cityofkingston.ca

Lynn Morrovat, Administrator Josee Lefebvre, Administrative Assistant

David Chambers, AIHM Chair, Membership Committee CityHousing Hamilton 2255 Barton St., East Hamilton ON L8H 7T4 Tel: (905) 523-8496 ext 7897 Fax: (905) 546-2256 Email: dchamber@hamilton.ca

Deborah Parker, AIHM Communications Committee Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca

Terry McErlean, FIHM Co-Chair, Education Committee Regional Municipality of York Housing Services 1091 Gorham Street, Unit #107 Newmarket, ON L3Y 8X7 Tel: (905) 898-1007, ext. 2718 Fax: (905) 895-5724 Email: terry.mcerlean@york.ca

Doug Rollins Candidate Rep - Marketing Committee City of Toronto - Shelter Support & Housing Administration - Housing Unit 365 Bloor Street, 15th Floor Toronto, ON M4W 3L4 Tel: (416) 338-4885 Fax: (416) 338-8228

Kevin O’Hara, AIHM Chair, Marketing Committee Region of Waterloo Waterloo Region Housing #202-385 Fairway Road South Kitchener, ON N2C 2N9 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447

Sennan Vandenberg Candidate Rep - Membership Committee Town Homes Kingston 37 Cassidy Street, Suite #222 Kingston, ON K7K 7B3 Tel: (613) 542-0443, ext. 106 Fax: (613) 542-6305

2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com

IHM News • Spring 2008

Feature

You asked for it…

Every year at the annual Educational Conference we ask our members for ideas for newsletter articles.

One of the suggestions from last year’s conference was “Inspiration for Property Managers” so we went to “The Corporate Smile” for some thoughts on this and here they are…

Have You Ever Dreamed of Being in the Circus?

If You are a Property Manager – Your Dream Came True!

By Jim Kennedy, The Corporate Smile

T

hink back to childhood days (for some, like me, this may take a few minutes). Did you ever get to see the Circus when it came to your area?

Wasn’t it even more exciting when the “3-Ring” Circus arrived. Your eyes were everywhere. Things were happening all over the circus. There were the jugglers, the lion tamers, the clowns, the trapeze artists, the tightrope walkers, the elephants and other animals – all performing at the same time – all in rhythm overseen by the Ringmaster in his tall hat and tails with microphone. You can almost hear his deep voice through the loudspeakers saying: “Ladies and Gentlemen! May I have your attention, please.

In Ring Number One ...”

The aroma of freshly popping corn, the hot dogs, soft drinks, gooey pink cottoncandy, and shelled peanuts – even the occasional smell of manure filled your lungs with memories of childhood bliss and excitement. You didn’t mind all the left-over food all around your feet, the chairs sticky from spilled sodas or gum sticking your shoes to the floor. Your senses were peaked listening to the vibrations and echo of speakers, the loud music, the laughter of the clowns, the screams of joy and even the little “hush of the crowd” before the shrieks of exuberance and applause while the tightrope walker completed the journey from one side of the arena to the other – high above the crowd.

The day at the Circus was fun and memorable. Did you ever think of wanting to leave everyday life and join the Circus?

Well, there are some similarities to being in the Circus and being a Property Manager – so maybe “secretly” – you’ve actually achieved your dream without even realizing it.

In many instances, the role of Property Manager is similar to the Ringmaster of the Circus - overseeing the operation of a complex and sometimes very confusing

IHM News • Spring 2008

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situation delicately juggling things and keeping the schedule flowing and on time. I know that some will think they are more of a lion tamer, rather than a Ringmaster, but that’s only in their perspective of things. In actuality, every Property Manager has been in one of the Rings during the course of their career – sometimes all three (or more).

On each property site there may be a different type of Circus.

There are some Property Managers which have only one Ring to perform. This has its own challenge – because everything is happening all in the same place at the same time.

Other Property Managers have a more complex situation where things are happening all over the place – sometimes all going at once, but many times, one act finishes and another starts while the rest continue. It truly is a difficult juggling act. If you listen closely you can hear them talking under their breath saying “This place is a Circus!”

See, they remember.

In one Ring, there are the elected or appointed members from the Board of Directors of the property. Some of the members can be just like tame horses – beautiful, graceful, just wanting to parade and be led. Other members are lions – roaring, snarling, wanting to bite the trainer’s head off to show their power and might. The job of the trainer is to get all these animals to work together, to trust one another, to follow the direction of the trainer so that at the end of the choreography the audience (or residents) stand in applause and are in awe that things worked out so well.

In the second Ring, there are the Residents of the property. This second Ring is always the centre of attraction in any Circus and the largest of the Rings.

Everyone’s eyes are always focused on the Centre Ring. Here is where we have

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In many instances, the role of Property Manager is similar to the Ringmaster of the Circus

so many things going on at the same time. We have multiple types of animal acts which sometimes can bring a tear or a laugh. We have difficult temperaments and abilities. We have grown up people acting like babies and others walking on stilts to make them higher than the rest. Sometimes loud music bellows along with the yelling and screaming of daredevils. We have clowns running amok, throwing things and spraying seltzer water – trying to get a laugh by upsetting the Ring leader. It takes a well-trained, disciplined person to manage this Ring.

In the third Ring, there are the Maintenance gremlins and their vendors.

This Ring can sometimes take the role of centre stage. These gremlins are sneaky and sometimes just stop working in the middle of things – or even break down just at the critical time they are needed.

Often it is difficult finding the right vendor to assist – as they are running their own Circus.

The clean-up of the Circus arena is another priority of this Ring. While the wonderful aroma of Circus food is enticing – the clean-up of it is not - with all

the garbage, sticky gum and the like disposed of everywhere except in the receptacles for which they were placed. The Property Manager is always trying to appease these gremlins to keep them in order because if a vendor is needed to fix the situation – this then becomes a nightmare which affects the whole Circus.

There is, of course, another area of the Circus that the Property Manager (or Ringmaster) has to keep an eye on. And that is the Centre Box where a Very Important Patron sits – this is the Box of the Service Manager – constantly watching all the Rings to ensure cohesion and timing.

The Ringmaster is always aware of the presence.

And as with any Circus, there’s always the Side-Show to oversee. These could be the local By-Laws, Fire and Building Codes along with a multitude of unknowns of which the audience is unaware, but critical to the operation of the Circus.

At the end of the day when everyone goes home, work still needs to be done such as reports, budgets, correspondence and the like – and the ever present evening meetings and seminars.

Life is not easy in the Property Management Circus – but what a thrill.

And to think, it probably all came about as a simple dream of being in a Circus.

Dreams sometimes come true.

Jim Kennedy was General Manager of the former Peel Regional Housing Authority. He now conducts humorous keynote addresses, seminars and workshops on Customer Relations Management and Stress in the Workplace. His company is: The Corporate Smile (www.TheCorporateSmile.ca) based in Mississauga ON. ■

IHM News • Spring 2008

Feature

Health & Safety at Work Whose Job Is It?

By Brian Smith, Health and Safety Co-ordinator, City of Kingston

Internal Responsibility System (IRS)

• Properly wear any protective equipment the job requires • Work safely and do not do anything on the job that would endanger themselves or others

The Occupational Health & Safety Act is built on the principle of Internal Responsibility, which means that employers, supervisors and workers each have responsibilities for health & safety in the workplace.

This builds the responsibility for safety into each member of the organization.

Rights of Workers The IRS places the onus of working safely on all workplace parties. This includes those who may be contracted for specific jobs as well. We must all work together to ensure we have a healthy & safe workplace.

The Joint Health & Safety Committee (JHSC) is the key player to ensure a worker’s right to participate, right to know, and right to refuse unsafe work.

Duties of Employers • Take every reasonable precaution to protect a worker’s health & safety • Ensure equipment, materials and protective devices required by law are provided, used as prescribed and are maintained in good condition • Inform workers or their supervisors of any hazards and how to handle them • Ensure that procedures and measures are followed in the workplace • Provide information, instruction and competent supervision to protect the

IHM News • Spring 2008

All workers have three basic rights under the Occupational Health & Safety Act.

Right to Participate

health & safety of workers

Duties of Supervisors • Take every reasonable precaution to protect a worker’s health & safety • Inform workers of job hazards and train them to do their jobs safely • Ensure that workers work safely and use the equipment and protective devices properly where required

Duties of Workers • Always practice safe work procedures • Report unsafe conditions to their employer or supervisor as quickly as possible

You have the right to be part of the process of identifying and resolving workplace health & safety concerns.

You can formally express this right by becoming a member of the JHSC. You can informally express this right by making suggestions and fulfilling your duties by reporting unsafe conditions to your supervisor.

Right to Know You have the right to know about any potential hazard or danger to which you might be exposed. This means you have the right to receive training and information on machinery, equipment, working conditions and potentially hazardous substances and physical agents.

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The Workplace Hazardous Materials System (WHMIS) Information Regulation plays an important role in providing you with the right to know about any hazardous materials to which you might be exposed in the workplace.

Member Profile

Sennan Vandenberg

It is important that if you are unsure of the safety of a task or process, you ask about it prior to performing the task.

Right to Refuse Unsafe Work You have the right to refuse unsafe work that you have reason to believe may put you or another worker in danger. There is a specific procedure, outlined in Section 43 of the OHSA, that must be followed.

Prior to a work refusal, you should first speak to your supervisor about your concern. If the issue cannot be resolved, this is when a JHSC Worker Representative becomes involved.

Don’t take short cuts – Follow Safe Work Procedures !

If you are ever unsure of what to do – Ask Your Supervisor !

Brian Smith is the Health & Safety Coordinator for the City of Kingston.

He began working for the City in August of 2007. Prior to this, he worked for the Municipal Health & Safety Association, Education Safety Association of Ontario, School Boards Cooperative Inc, and has over 30 years experience in the health & safety field. ■

S

ennan began his career in Property Management five years ago when he joined the staff team at Town Homes Kingston.

This Municipal Non-Profit Housing Corporation oversees 398 housing units consisting of a mix of subsidized and market rental accommodations. The customer base is approximately onethird Senior residents and two-thirds Family households.

As Property Manager, Sennan is responsible for all Capital Planning, which includes the comprehensive administration of replacement reserve funds.

Sennan is also responsible for the oversight of all maintenance operations.

Sennan has been involved with numerous capital projects from replacement of building heating systems and complete roof replacements where poor attic ventilation required extensive mould remediation.

Sennan has co-coordinated Earth Day events to help reduce clutter and in collaboration with tenant efforts was suc-

Sennan’s background has included over twenty years of management in the customer relation’s field. He also recently graduated from a three-year program in the field of Computerization Automation and Control Technology. He is now working towards his IHM Designation through the distance-learning program.

When not on the job, Sennan enjoys a variety of physical activities at his home in the country. His interests include antiques, woodworking, heritage preservation, car restorations and spending time with his family. He is married and has two children. Sennan joined IHM in 2005 and was recently elected to the IHM Board of Directors as a Candidate Representative and participates on the Membership Committee. ■

Welcome to Our New Members New Candidate Members Paul Bedford Elizabeth Black Esther Ford David Lenarduzzi Patricia Price Ben Reubeni Robert Sharon Wendy Singh

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cessful in a number of interior and exterior site cleanups. In addition, Sennan coordinated an energetic community build by working in partnership with residents and a Christian Youth Group in order to build a front yard fence extending the perimeter of 52 row houses.

Todd Smith Stephanie Trevena

New Accredited Members Florence Carbray Joan Koob Deborah Nisbett Doug Rollins

IHM News • Spring 2008

Feature

Empowering the Applicant!

By Michelle Haney-Kileeg, General Manager Housing Connections

H

ousing Connections manages the centralized waiting list for social housing for the City of Toronto. It is a large waiting list of over 66,000 household applications and because there is almost no new housing supply, they remain on the waiting list for an average of seven years.

During this average of seven years all applications need to be maintained in order to keep the application alive.

Managing the high volumes of telephone inquiries, incoming and outgoing mail, faxed documents as well as walkin traffic in a service-oriented way that meets the diverse needs of applicants and staff who provide administrative support is challenging, to say the least.

In 2005, Housing Connections embarked upon a three-year plan to empower the applicant by changing the application process making it easier for applicants to serve themselves. The goal is to share information and forms on the website, integrate an automated phone system with the waiting list system and create an on-line application. Significant advances have been made in the three years and Housing Connections is building upon these in its next three-year plan.

Housing Connections moved to new offices in downtown Toronto and opened an innovative self-help Resource

IHM News • Spring 2008

Centre for walk in traffic. Here applicants not only have the use of dozens of computers but also staff to help them learn how to use the on-line application and automated phone services, and how to apply for a personal identification number so that they can update their application anywhere, anytime at their convenience on-line or on the phone.

In-house workshops are provided once a month to teach applicants basic application responsibilities and how to apply on line.

Equipping applicants with the knowledge and confidence to manage their own application updates without relying on staff, clogging telephone lines or having to make inconvenient trips to our

office puts the applicant more in control – empowering the applicant.

One third of all new applications are now completed on line. By 2007, we launched the web update feature making it possible for applicants to make changes to their own applications.

Seventy per cent of applicants who have asked for a PIN are using it to make updates to their applications.

The most frequently used on-line features include editing housing choices and changing address information. Our first studies show that many folks use the website when the office is closed – imagine the convenience of managing your application when the kids are asleep rather than managing a visit

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their clientele with simple application updates.

For an even more radical change, Housing Connections is researching social housing waiting list access models currently used in Western Europe and the US. These models use the principle of advertising and are fully web based. This model provides more opportunity for providers and applicants to match vacancies with households needing housing. The internet is a critical business tool for Housing Connections and for many of its applicants. downtown with kiddies in tow.

Housing Connections has also gone green. We now handle much less paper. A new document imaging system interfaces with the waiting list system which has done away with the need for so much paper handling. The way it works is all incoming mail is logged, scanned and tagged to the applicant’s file where it can be retrieved with a click of the mouse. Historical files have been scanned too! With the Leafs season as dismal as it is, it hasn’t been much fun hanging around the file room searching for applicant files anyway!!!!

Housing Connections network of community agencies across the City. These agencies have signed Service Agreements to give staff access to the waiting list system allowing them to help

But the best improvement to the administration of the waiting list for social housing would be…. more social housing! ■

Plans for the next three years include modifications to the website for easier navigation, offering workshops in different languages and continuing to build

CALLING ALL PROPERTY MANAGERS… with stories to share!

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We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along …

We are looking for some stories to share with your colleagues in the Property Management field. If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com

IHM News • Spring 2008

Vi c e - P r e s i d e n t ’s C o m m e n t a r y

Is Your 2008 Property Management Workplan Underway?

T

he management and administration of housing communities, work teams, budgets, volunteers and capital improvements involves effective project management skills.

Most Property Managers use a trigger system of some type to implement maintenance schedules, building audits, contract renewals and a broad assortment of property management tasks. Most of these responsibilities involve a series of single tasks that are usually laid out in some sequential order.

Your 2008 Property Management Workplan also involves many single tasks but should provide a comprehensive outline of what is to be achieved, how it is to be achieved, realistic timelines and should capture the resources that are needed. Putting your plan into action can be exciting if it involves business improvements and team members realize that change will happen and what they are doing will truly improve service delivery.

Property Managers, and in this case, Project Managers, must utilize effective time management skills in order to monitor the workplan progress, implement modifications and adjust project milestones so that all desired objectives are met within the approved budget. A Gantt chart is a widely utilized project management tool; intended to illustrate the overall status of your workplan, and an excellent tool for keeping your project team members on track. Remember to incorporate suggestions from others, keep your team and others informed and celebrate each milestone achieved.

Attention Accredited Members!!

The Institute of Housing Management

NEEDS YOU! Due to recent growth in the number of student members taking our Certificate in Property Management courses, the Institute requires Accredited members in good standing to proctor exams for Distance Learning students located throughout the Province.

Acting as a Proctor would involve negotiating with the student a convenient time to write a three hour exam in a quiet place in your offices/facilities. You would be responsible for providing the exam at start time, signing the exam as proctor at the end of the three hours, and then returning the documents to the Instructor directly for grading.

This is a great opportunity to give back to the industry through the Institute and at the same time help to ensure a well-trained pool of individuals to fill the evergrowing need for Accredited Property Managers.

If you would be interested, please fill in the following information and submit it to the IHM Office: â?? Yes, I would like to volunteer as a Proctor

Name Organization Address

Phone

Deborah Filice, A.I.H.M. Vice-President, IHM

Fax Email

IHM News • Spring 2008

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Education

IHM Education Updates

IHM Certificate in Property Management Course Completions

ONPHA Partnership IHM is pleased to announce that the Institute has now partnered with the Ontario Non Profit Housing Association to accept a second ONPHA course as a ½ credit elective course within the IHM Certificate Program.

Effective February 2008, both the Rent Geared to Income (RGI) online course and the Residential Tenancies Act (RTA) online course from ONPHA will be accepted as elective credits for all students working toward their Certificate in Property Management through IHM. For information on registering for either of these courses – visit the ONPHA website at: www.onpha.org or call Toronto: (416) 927-9144 or Toll-free: 1-800-297-6660.

CHF Partnership IHM is also pleased to announce a newly formed educational partnership with the Co-Operative Housing Federations of Canada (CHF). For the first time, IHM will offer one of its core property management courses as part of the Co-Operative Management Conference – taking place in June 2008 in Toronto. In 2008, the Property and Building Administration Course will be offered and it is hoped that in 2009, the Human Relations for Property Managers Course will be offered.

For further information on attending the 2008 CHF conference please visit the CHF website at: www.chfcanada.coop.com

IHM Distance Learning Courses

Property & Building Administration

Human Relations for Property Managers

Wayne Bigras Due Bowness Joan Koob Danijela Macakanja Don Andrew Mahadana

Tracy Csordas John Perkovic

Building Maintenance for Property Managers Paul Beausoleil Mitchell Grange Darlene Serhan Dragan Stupar Marianne Van Engelen Paul White

Certificate In Property Management Program Completions Kathy Harris Joan Koob Debbie Nisbett Doug Rollins Dragan Stupar

Are You Ready to Apply for Accredited Membership?

Application Process for Accredited Membership Status Requests for Accreditation must contain the following information: 1. Covering letter indicating an Accredited Membership is being requested.

2. Completed Membership Application.

Did you know that you can now register for IHM Distance Learning courses online? For your ease and convenience, registrations with payment by credit card can now be accepted on our secure website.

3. Full membership fee of $189.00 – (GST Included).

4. Copy of Final Course Certificate (program completion certificate).

5. Detailed resume covering at least the past five years - in chronological order starting with current position.

Visit: www.ihm-canada.com/EDUCATION/ distancelearning.asp

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6. Detailed current job description – indicating all duties and responsibilities.

IHM News • Spring 2008

Springfest 2008 Springfest 2008 will be held on Wednesday April 9th, 2008 at the Metro Toronto Convention Center – North Building. Springfest is an exclusive one-day event of educational seminars and table-top exhibits for building owners, property managers, facility managers and others responsible for building maintenance and facility operations.

IHM Job Posting and Resources

In addition to over 150 suppliers in the trade show area, Springfest offers a very strong seminar program including the following session organized by the Institute of Housing Management:

IHM will be sponsoring the following session …

Risk Management for Property Managers/Owners Time: 9:45 to 10:45 (Room TBA) Presented by: Barb Szychta, B.A., C.R.M., C.I.P., C.A.I.B. Insurance costs for many Building Managers/Owners have increased dramatically in recent years. This workshop will focus on the Risk Management tools you need to know to help reduce your property and business liability risks. Using examples, the session will demonstrate how you can best attempt to keep your insurance premiums as low as possible and prevent excessive negligence claims against your property business.

Barb is the Director of Risk Management Services for the Frank Cowan Company.

As part of the senior management team, Barb is responsible for leading and managing the risk engineering team. The Risk Management Department focuses on identifying, controlling and mitigating risk. Barb has over 19 years of client and risk management experience.

3 Great Reasons to attend Springfest 2008: GREAT NETWORKING! Make valuable contacts with 1,500 peers in the industry. Exchange ideas. Discuss common problems and solutions.

VISIT THE IHM BOOTH! IHM will once again have a booth in the exhibit area - # 712 - so be sure to drop by to catch up on the latest IHM News.

LUNCH AND DRINKS ARE INCLUDED! Constitution Hall will open at 10 a.m. Enjoy a luncheon buffet and refreshments in our five themed food pavilions: English, Hawaiian, Chinese, Italian and Caribbean.

RSVP by April 2nd using the registration form enclosed with this mailing or visit http://www.pmexpo.com/springfest/ to register online. Entrance to the trade show and most seminars is free – but you must rsvp before April 2nd.

IHM News • Spring 2008

If you have not visited the IHM website lately, then make a point to do so today! (www.ihm-canada.com) The site has recently been completely re-vamped with a fresh new look and lots of new features. One of the most popular of those features is the Job Posting and Resource area.

Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer.

Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members.

Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours. Send your job postings via email to ihm@taylorenterprises.com

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2008

I H M Annual Educational Conference

Wednesday April 23rd to Friday April 25th 2008 Holiday Inn Sarnia-Point Edward Hotel 1498 Venetian Blvd.

Sarnia, Ontario 1-888-212-2252 or email at: hi-sarnia@fortisproperties.com

Be the Bridge

Mark Your Calendars!

Sessions include: Safe Communities/Crime Prevention Through Environmental Design Mental Illness Awareness Bridges Out of Poverty Maintaining a Work/Life Balance Public Speaking Asbestos - What Building Owners and Managers Must Know Preventive Maintenance 101 …and more!

See the Preliminary Program and Registration Form with this issue of IHM News!

Or register online at: http://www.ihm-canada.com/CONFERENCE/2008Register.asp