Volume 34, Summer 2008
Canadian Publications Mail Agreement # 40739009
ENHANCING THE KNOWLEDGE AND SKILLS OF PROPERTY MANAGEMENT PROFESSIONALS
IHM 2008 Conference
Inside President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Highlights of the 2008 IHM Educational Conference . .3 2008 IHM Annual General Meeting Report . . . . . . . . . . .6 Indoor Slips & Falls: The Hidden Hazards . . . . . . . . . . . . .7 ABCs of Building Maintenance . . . . . . . . . . . . . . . . . . . . .8
Welcome to Our New Members . . . . . . . . . . . . . . . . . . . .9 Life-Long Learning....Value the Experience . . . . . . . . . .10 IHM Certificate in Property Management Course Completions . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 A Commentary on Commentaries! . . . . . . . . . . . . . . . .12
P r e s i d e n t ’s M e s s a g e Hello Members, It is with great pleasure that I relay greetings to you on behalf of the 2008 – 2009 IHM Board of Directors. We are excited that Greg Grange has agreed to continue as IHM Public Relations Officer and Past President. Greg has been a driving force in IHM governance and his dedication and hard work are much appreciated. Best wishes Greg, for a well deserved enjoyable upcoming retirement. The new IHM Board of Directors is intent on continuing on the path of solid leadership and are committed to serving the broad membership across all Ontario chapters. We recognize that the membership base spans from new property management trainees to seasoned professionals. We also recognize that each of these groups represents a divergent need in education, career development and resource requirements. The IHM education program continues to enforce the importance of continuing education for all members and the Board is continuing to build strong sector partnerships with organizations of similar goals and objectives. Most importantly, we would like to meet your expectations and welcome your valuable input and comments on the growth of the IHM education program, quarterly newsletters, annual conference and chapter workshops. Your comments, suggestions and feedback are always appreciated and may be forwarded to ihm@taylorenterprises.com Sincerely,
Deborah Filice, AIHM, R.S.S.W President
2008-2009 Board of Directors PRESIDENT:
SECRETARY/TREASURER:
Deborah Filice, AIHM, R.S.S.W CityHousing Hamilton Community Services City of Hamilton 55 Hess Street South, 23rd Floor P.O. Box 2500 Hamilton, ON L8N 4E5 Tel: (905) 546-2424 Ext. 7817 Fax: (905) 546-2762 Email: dfilice@hamilton.ca
Harry Popiluk, FIHM Victoria Park Community Homes 155 Queen St. N., Hamilton, ON L8R 2V7 Tel: (905) 527-0221 Ext.215 Fax: (905) 527-3181 Email: hpopiluk@vpch.com
VICE-PRESIDENT Kevin O’Hara, AIHM Communications Chair Region of Waterloo Waterloo Region Housing #202-385 Fairway Road South Kitchener, ON N2C 2N9 Tel: (519) 575-4800, ext. 1218 Fax: (519) 893-8447 Email: kevino@region.waterloo.on.ca
IHM OFFICE:
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David Chambers, AIHM Membership Chair; Conference Chair CityHousing Hamilton 2255 Barton Street East Hamilton ON L8H 7T4 Tel: (905) 523-8496 ext 7897 Fax: (905) 546-2256 Email: dchamber@hamilton.ca
PAST-PRESIDENT: Greg Grange, FIHM Public Relations Officer Director, Dept. of Community & Family Services, City of Kingston 362 Montreal Street Kingston, ON K7K 3H5 Tel: (613) 546-2695 Ext. 4957 Fax: (613) 546-9658 Email: ggrange@cityofkingston.ca
Terry McErlean, FIHM Education Chair Regional Municipality of York Housing Services 1091 Gorham Street, Unit #107 Newmarket, ON L3Y 8X7 Tel: (905) 898-1007, ext. 2718 Fax: (905) 895-5724 Email: terry.mcerlean@york.ca
DIRECTORS:
Deborah Parker, AIHM Marketing Chair Girl Guides of Canada 50 Merton Street Toronto, ON M4S 1A3 Tel: (416) 487-5281, ext. 209 Fax: (416) 487-5570 Email: parkerd@girlguides.ca
CANDIDATE REPRESENTATIVE
Lynn Alexander, AIHM Communications Committee Region of Durham Housing Services P.O. Box 623, Whitby, ON L1N 6A3 Tel: (905) 666-6222 Fax: (905) 666-6225 Email: lynn.alexander@region.durham.on.ca
Lynn Morrovat, Administrator Josee Lefebvre, Administrative Assistant
Doug Rollins Education Committee City of Toronto - Shelter Support & Housing Administration - Housing Unit 365 Bloor Street, 15th Floor Toronto, ON M4W 3L4 Tel: (416) 338-4885 Fax: (416) 338-8228 Email: drollin@toronto.ca Kathi Zarfas, AIHM Education Committee Social Housing Services Corporation 390 Bay Street, 7th Floor Toronto, ON M5H 2Y2 Tel: (416) 594-9325 ext 215 Fax: (416) 594-9422 Email: kzarfas@shscorp.ca
Sennan Vandenberg Candidate Rep - Membership Committee Town Homes Kingston 37 Cassidy Street, Suite #222 Kingston, ON K7K 7B3 Tel: (613) 542-0443, ext. 106 Fax: (613) 542-6305 Email: svandenb@thk.ca
2175 Sheppard Ave. East, Suite 310, Toronto, ON M2J 1W8 Tel: (416) 493-7382 / 1-866-212-4377 • Fax: (416) 491-1670 • Email: ihm@taylorenterprises.com
IHM News • Summer 2008
2008 IHM Educational Conference
Be The Bridge - 2008 IHM Conference By Lola Dudley, FIHM
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taff of Lambton County formed the 2008 IHM Conference Committee early in 2007 so members of the Committee could attend the 2007 Conference and build on Peterborough’s successes. Lee Campbell was the Board representative to the Committee.
The 2008 Conference theme was ‘Building Bridges’ and for the first time provided table top displays by seven sponsors. Sponsors not only provided information on their materials or services but several provided door prizes, including an air compressor and television, as well. Although the Committee’s attempts to have Mike Holmes as the keynote speaker were unsuccessful the Committee pulled together a number of remarkable speakers. Lambton took advantage of their local talent to present sessions on Bridges Out of Poverty, Public Speaking, Preventive Maintenance, Mental Illness Awareness and Maintaining a Work/Life Balance. In total there were ten different sessions throughout the two days offering something for everyone. The pre-conference workshop was well attended and very informative for anyone planning a case before the Landlord Tenant Board. Participants spent a day with Harry Fine and learned “How to Present at Landlord and Tenant Board Hearings”. All came from the session feeling well equipped to present before the Board.
IHM News • Summer 2008
The closing keynote presentation by Blair Henry was extremely motivational and really got delegates up and moving!
Delegates left the 2008 Conference energized and motivated after listening to Blair Henry’s presentation “Use the Whole Buffalo”. Blair engaged the audience to the very end encouraging participants to take ownership of their lives and “skid into the grave having lived life to the maximum”. Of course it would not be a true IHM experience without entertainment and networking which are always important features of the conference. Wednesday evening, after the traditional social hour, there was an off-site dinner at “On the Front”. This restaurant is on the 14th floor overlooking the St. Clair River and the twin Bluewater Bridges connecting Canada to the United States. Participants were rewarded with a spectacular sunset while listening to the Frank Stancic Jazz Band. Many delegates took advantage of the Networking Room provided by
Coinamatic and were entertained at the Awards Banquet with a Murder Mystery dinner followed by our favourite D.J. – Jeff Grant. A highlight of the 2008 Conference for me was the presentation of recognition awards to IHM Members. Many members were recognized for their years of service, volunteer work and dedication. The presentation to Greg Grange was a special favourite of mine. Greg turning the Chain of Office over to the new President, Deborah Filice was truly a momentous occasion. It was a pleasure to host the IHM Annual Educational Conference and to welcome many first-time visitors to beautiful Bluewaterland. I would also like to thank the organizing committee, IHM Office Staff and Lee Campbell, Board representative who made the 2008 conference a success.
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2008 IHM Educational Conference
Conference Highlights
2008 Conference Committee, Darlene Coke, Nancy Bouterse, Connie Vansickle, Kelly Hall, Lola Dudley, Allan Vansteenkiste and Debbie Nisbett.
The 2008 conference offered delegates a Table Top Trade Show on Thursday, April 24th.
A networking dinner at the ‘On The Front’ Restaurant in downtown Sarnia overlooking the St. Clair River was a highlight of the conference.
IHM Members, [l to r] Darlene Koblik, Lynn Rochon, Harry Popiluk and Mary Garbes.
Luncheon Networking
Southern Chapter members, [l to r]: Donna Thompson,Christine Brutin, Carolyn Hilborn-Vasco and Kevin O’Hara.
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IHM News • Summer 2008
2008 IHM Educational Conference
Awards and Service Pins
Debbie Nisbett receives Accreditation.
Carolyn Hilborn Vasco receives her 5 Year Service Pin.
Mary McIntyre receives her 5 Year Service Pin.
Doug Rollins receives his 5 Year Service Pin.
Jeff Grant receives his 10 Year Service Pin.
Lynda Gourlie receives her 15 Year Service Pin.
Terry McErlean receives his 15 Year Service Pin.
Alan Vansteenkiste receives his 15 Year Service Pin.
Lola Dudley receives her 20 Year Service Pin.
IHM News • Summer 2008
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2008 IHM Educational Conference
Greg Grange accepts outgoing director Plaque of Appreciation on behalf of Lee Campbell.
Incoming President, Deborah Filice presents Outgoing President Greg Grange with a gift of appreciation for his many years of service as President
2008 IHM Annual General Meeting The 2008 Annual General Meeting took place on Wednesday April 23rd, 2008 at the Holiday Inn Point Edward hotel - running in conjunction with the Annual Educational Conference. The 2007-08 Board of Directors were in attendance to make reports on the activities of the various committees over the past year. 2008 Nominations Chair, Kevin O’Hara was also on hand to announce the 2008-09 Board of Directors as follows: Lynn Alexander David Chambers Deborah Filice Greg Grange Terry McErlean Kevin O’Hara Deborah Parker Harry Popiluk Doug Rollins Kathi Zarfas Sennan Vandenberg (Candidate Representative)
The winner of the AGM give away prize, Heidi Billyard (left), is pictured here with IHM Past President Greg Grange and Conference Chair, Lola Dudley.
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2008-2009 IHM Board of Directors [l to r]: Greg Grange, Kathi Zarfas, Deborah Parker, Doug Rollins (back row), Deborah Filice, Lynn Alexander, Sennan Vandenberg (back row), Kevin O’Hara, Harry Popiluk and Terry McErlean. Missing from photo is Dave Chambers.
A historical look at IHM... Pictured here with new IHM President, Deborah Filice (second from left) are four IHM Past Presidents: far left Greg Grange (2002-2008), centre: Lola Dudley (2000-2002), Jim Steele (1995-1996) and far right Terry McErlean (1998-2000).
IHM News • Summer 2008
Feature
Indoor Slips & Falls: The Hidden Hazards By Barb Szychta, Frank Cowan Company
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ndoor slips and falls continue to occur. For some it’s an embarrassing moment but for others it’s a life changing experience. While our average cost to settle a claim is $19,000, the individual cost to settle can be in the millions. That’s a lot of money to pay towards something that can be prevented through good housekeeping and a comprehensive maintenance program.
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Why do people slip and fall? A leading cause of indoor slips and falls is a slippery floor surface. Other causes are mats that are frayed and/or curled up, worn linoleum, cluttered entrance, walkways and stairwells, debris on floor surfaces and stairs and poor or insufficient lighting in entryways, walkways and stairwells.
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The Duty of Care The law (Statutory and/or Common Law) imposes a duty of care upon owners of public buildings to maintain their premises in a reasonable state so that persons entering their facilities are reasonably safe.
The Reasonable Person Standard A reasonable duty of care can be met by adopting and following good housekeeping and maintenance practices. Maintaining logs and regularly documenting inspections and work performed will support the duty of care taken to prevent slip and falls.
Good Housekeeping and Maintenance Practices • Maintain a regular floor inspection schedule and inspect more
IHM News • Summer 2008
• • •
frequently during inclement weather. Clean spills immediately when notified or you first become aware. Mop all wet areas immediately and continually when the weather dictates. Mark wet areas to warn visitors that the area is wet and slippery. Position the markings in such a way that visitors will see them but not trip over them. Sweep up debris immediately. Keep walkways, entrances and stairwells free of obstacles and clutter. Make sure floor tiles and staircases are in a good state of repair and not trip hazards. Keep all entrances, walkways and stairwells well lit. Place mats in high risk areas, such as entrances and walk surfaces that lead from the shower to the change area. Rugs that are worn, frayed and curled up must be replaced immediately. Include light bulbs and stairwells in your regular inspection protocol. Instruct workmen to cordon off their work areas from the public walkways. Remind them that this is a public building and not a construction site.
Consider the following • Is your slip resistant floor still slip resistant? • Do the floor cleaning products make it slippery and unsafe? Do they interfere with any slip resistant coatings? • Should the floors be treated with a slip resistant coating? • Are inspection and maintenance logs
kept up to date? • Is each inspection and floor maintenance procedure recorded including the date and time? • Where are the logs kept? • How long are they kept?
Preventable not Avoidable Slips and falls inside buildings are preventable but not always avoidable. There will always be those visitors who are in a hurry, distracted and/or on their cell phones. There will always be those who choose fashionable footwear over appropriate shoes. So falls will occur and actions will be launched for injuries sustained. But as the reasonable standard applies to the building owner it also applies to visitors. We have been successful in defending actions against our building owners when they have been able to prove, through documentary evidence, that their premises were maintained in a reasonable state so persons entering their facilities were reasonably safe. The plaintiff doesn’t always win.
Reprinted with permission from Cowan News & Views - Spring 2008 issue. ■
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ABCs of Building Maintenance Feature
By Barb Szychta, Frank Cowan Company
A B C
ttitude of management can raise or lower the bar for building maintenance. ecome familiar with Occupier’s Legislation, the Building Code and all other applicable Codes.
urled mats and linoleum and worn rugs should be repaired or replaced immediately to eliminate a tripping hazard.
D
ocument all of your maintenance and repairs. Your documentation will form the basis of your defence if a third party is injured on your premises.
E
xit signs should be illuminated, highly visible and show the direction of egress. Replace burnt out bulbs immediately. Inspect all exit signs once a month.
F
eeping an exterior building envelope in good repair helps maintain the security of a building, reduces the possibility of vermin infestation, mitigates weather damage to the interior, and forestalls further deterioration of the building as a whole.
L
aundry room lint screens and the lint exhausted into the exterior wall of the laundry area should be routinely cleaned.
M
ats placed in entranceways should be 30 feet in length. This will give visitors ample time to wipe water/dirt from their footwear.
N
on-slip surfaces go a long way in reducing slips and falls on both floors and stairs.
use panels require a higher level of maintenance than circuit breaker panels. They also run the risk of improper replacement of fuses – using coins or pieces of metal to “jump” the circuit. Whenever possible, replace the fuse panel with a circuit breaker panel.
ily rags, paper towels and other combustible garbage should be stored in ULC approved containers for flammable trash.
rade the land to slope away from the building to prevent drainage problems and basement flooding.
arking lots should be free of obstructions, potholes and free of ice or snow in the wintertime. Keep them safe for both vehicular and pedestrian traffic.
G
H
allways and exits are not additional storage space. They must be clear of obstructions at all times.
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nstall smoke and/or heat detectors, illuminated exit signs, emergency lighting and fire extinguishers in appropriate areas of the building.
J
unction boxes should have cover plates installed to prevent access by people and water.
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K
O P
Q R
uit procrastinating. Implement that regular inspection and maintenance system. Document work performed.
educe the risk of falls on stairways by painting the nosing in a contrasting color or installing grip tape on each stair tread to aid in safety to the users.
S
moking should be limited to designated areas segregated from flammable or combustible materials. No smoking signs should be posted and the regulations should be strictly enforced.
IHM News • Summer 2008
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he practice of using wedges or flipdown door stops on Fire Doors should be discontinued and all employees made aware. Remember Fire Doors help to prevent the spread of fire and smoke.
U
se perimeter fencing and “No Trespassing” signs to discourage unauthorized access to the premises.
V
acant buildings need to be maintained. Don’t abandon them.
W
elding, grinding, or other sparkgenerating processes conducted on the premises require a Hot Works Policy designed in conformance with documented guidelines in NFPA 51B"Fire Prevention in Use of Cutting and Welding Processes".
X
’tra caution should be exercised in buildings that cater to seniors or seniors’ programs. Unintentional falls are the leading cause of injury among seniors.
Y
ou should always have fuel tanks installed on a concrete pad at grade level with appropriate bollard protection to prevent vehicle impact problems. If the tank is a single-wall design, a fuel containment system should be built into the concrete pad in case of a fuel spill.
Z
ero in on any “falling hazards” loose building materials, icicles hanging off the roof, signs attached to buildings, awnings, etc. These could fall or be blown off the building and cause injury to an unsuspecting public.
Reprinted with permission from Cowan News & Views - Spring 2008 issue. ■
Welcome to Our New Members New Candidate Members
Steve Matthew
Jessica Barron-Yazdani Brigette Bays Sorin Boldan Iladia Bove Daniel Budahazy Tanya Bulic Lesley Ann Campbell Colleen Cybulski Enriko Eva Pop Manuel Figueroa Helen Giorgio Tracy Labonte MaryAnn Lee Ramona Marte
Mylan McErlean David Morante Sandra Seim Tanya Steffler Cristina Ungo Sinziana Vornicu
New Accredited Members Jeff Goldband Jackie Quinn Nick Salaris
New Affiliate Member Russell Mawly
IHM Job Posting and Resources If you have not visited the IHM website lately, then make a point to do so today! (www.ihm-canada.com) The site has recently been completely revamped with a fresh new look and lots of new features. One of the most popular of those features is the Job Posting and Resource area. Whether you are looking for a job or looking to hire a Property Management professional, this webpage has lots to offer. Separate sections have been designed – one for job postings and the other for resources and links to other websites. And remember – posting a property management related position is completely free of charge to IHM members. Just supply us with a copy of the job posting along with the closing date for submissions in either a ‘Word’ or ‘PDF’ format and we will have it posted online – usually within 24-48 hours. Send your job postings via email to ihm@taylorenterprises.com
IHM News • Summer 2008
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Feature
Life Long Learning... Value the Experience By Deborah Filice, AIHM, R.S.S.W
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hroughout an individual’s professional career, the opportunity may arise to take on a new role and the decision to embrace that opportunity can change our lives forever. A number of years ago, one of those moments arose for me, when a good friend and IHM colleague asked me to consider a part-time instructor’s position at Humber College. Now, if you have ever felt that you just might of missed your ‘calling’ and then along comes an opportunity – that was the feeling of the moment for me. WOW!!! The IHM Property & Building Administration course provides a general overview of the Property Manager’s scope of work and it is recommended as the first core course in the certificate program. That implies that many students have limited and/or no background in the property management field and may be taking the class in order to determine if it is the right career choice for them. As an instructor, it implies a huge responsibility in finding the balance between describing the excitement of housing work and imparting a true picture of the many challenges it presents as a service industry. I consider it a great privilege to be a teacher. Although sometimes it may feel like a challenge when grading thirtyplus assignments, conducting research for up-to-date course material and committing time to prepare for lectures…
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Students at Humber College, Fall 2007 Semester
teaching is a privilege. It is a great privilege to be able to participate in the shaping of minds, facilitate thinking and discussion, and especially to help people accomplish their personal goals. Part of learning is also developing new networks with peers and the classroom presents this opportunity to build a professional support system. When my students succeed, I succeed. And so I take great pride in offering my students the knowledge that I have gained throughout my years of experience and learning in the housing industry. I enjoy the personal interaction with students because I also benefit from the opportunity to develop my communication and interpersonal skills. I enjoy facilitating discussion and in turn being challenged by inquisitive questions that
force me to review the current literature, call upon my own network system and continuously hone my skills. So as much as I am a teacher, I am also a student. In fact, I don’t think you can be an effective teacher without first making a commitment to life-long learning. In fact, isn’t this true in the workplace as well? Each of us has knowledge that we can share with others. Whether it is a great letter that you have crafted, a shortcut in a process, the concept of a new form, a new housing policy or an innovative idea. This is knowledge that should be shared, and each of us reaps the privilege of becoming the teacher. Having instructed within an organized classroom setting and via distance learning programs, I’ve developed a true
IHM News • Summer 2008
IHM Certificate in Property Management - Course Completions Property & Building Administration
appreciation for the unique opportunities and challenges that each of these methods of teaching entails. While the classroom setting offers a great environment for generating discussion and debating points, I can’t deny the appeal of being able to submit assignments while sitting in the comfort of one’s own home and working through a course program on one’s own schedule. The instructors of the IHM distance learning program are all accredited members with IHM and are clearly demonstrating commitment to the profession in guiding students through the course material and sharing their own personal housing knowledge along the way. Remember that this type of learning environment demands commitment and self discipline in order to complete the course within the six month timeframe. So whether you are the instructor or the student, value the experience, keep sharing your knowledge and always consider it a true privilege. Deborah Filice, AIHM, R.S.S.W IHM President Humber College – Continuing Education Instructor IHM – Distance Learning Instructor
IHM News • Summer 2008
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Sorin Boldan Leona Boutot Beatrice Clivet Dianne Faragher Jeff Goldband Don Jones Marie Nisbett Marcela Peana Lynn Rochon Melissa Sobkovich Sandra Weir
Building Maintenance for Property Managers Paul Bedford Wayne Bigras Oleh Dudko Penny Lyons
Barbara McLellan Kim Mijatovic David Spackman Marielle van Engeln Michelle Waye
Strategic and Financial Planning for Property Managers
Human Relations for Property Managers
Anne Aqui Jacqueline Mantle Claudette Mason
Sheri Adam Leona Boutot Caroline Drohan Oleh Dudko Josie Frano Mitchell Grange Cliff Grimwood Kelly Hall Natalie Hunzinger Catherine Jones Mary Ellen Maret Jennie Richardson Michele Shears DeDieu Lori West
Certificate In Property Management Program Completions Jeff Goldband Danielle Lackie
CALLING ALL PROPERTY MANAGERS… with stories to share! We know that a Property Manager’s job can be both challenging and interesting. How often have you come to work with your day all planned in your head only to have something unexpected come along … We are looking for some stories to share with your colleagues in the Property Management field. If you have an interesting story that you would be willing to author, please contact the Newsletter Committee at ihm@taylorenterprises.com
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Commentary
A Commentary on Commentaries! I
had a chance recently to scan various articles I had written over the past six years.
Throughout there was always an underlying theme of succession planning and planning for retirement. One such article was written in the Spring of 2004 entitled the Upside of Downsizing – Moving to Apartment Life. Little did I think that my wife of thirty years and I would be living this article. As we prepare for my retirement, we did indeed move, not to an apartment but to a smaller house with a few stairs and a yard the size of a postage stamp. I no longer needed that John Deere to mow an acre of grass! An electric lawnmower is now in the garage alongside my turf-covered golf clubs which I intend to use subject to a few refresher golf lessons.
Attention Accredited Members!!
The Institute of Housing Management
NEEDS YOU! Due to recent growth in the number of student members taking our Certificate in Property Management courses, the Institute requires Accredited members in good standing to proctor exams for Distance Learning students located throughout the Province. Acting as a Proctor would involve negotiating with the student a convenient time to write a three hour exam in a quiet place in your offices/facilities. You would be responsible for providing the exam at start time, signing the exam as proctor at the end of the three hours, and then returning the documents to the Instructor directly for grading.
Before we moved, we donated many boxes that had not been unpacked in the last move to the local Good Will where all that stuff is now put to good use.
This is a great opportunity to give back to the industry through the Institute and at the same time help to ensure a well-trained pool of individuals to fill the evergrowing need for Accredited Property Managers.
One last thing I must mention, our retirement home is big enough for our children and soon to be grandchild (and Gordon the big dog) to stay for the weekend and those holiday visits but not big enough for all to move home.
If you would be interested, please fill in the following information and submit it to the IHM Office:
So, all in all, retirement at least from the 9-5 ritual looks pretty good in about 14 pay periods from now.
❐ Yes, I would like to volunteer as a Proctor
My volunteer work with IHM will continue for some time so you can expect to be hearing from me in my new capacity as Public Relations Officer. I’m not ready to be a distant memory with IHM – not just yet.
Name Organization
Kindest regards Address
Greg Grange, BA, FIHM Public Relations Officer IHM May 26, 2008
Phone
P.S. Thanks to all for the touching tribute and thoughtful gift presented to me at the Sarnia Conference to mark the end of my 6 year tenure as your President. ■
Fax Email
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IHM News • Summer 2008