NG Telecoms EU 14 SIR

NG Telecoms Europe www.gdsinternational.com/events/ngtelecoms/eu

4th – 6th November 2014 A-ROSA Scharmßtzelsee, Germany

WELCOME!

At GDS International, we take huge pride in delivering the best value possible to our clients onsite ...Introducing the Summit Intelligence Report (SIR)

The SIR is a comprehensive overview of delegate profiles and key spending indicators.

Each delegate provided us with their personal and company biographies along with answers to our questionnaire requesting key statistical analyses of their budgets, budget allocation strategies, and areas of technology priorities.

The purpose of this report is to provide you with a useful resource when preparing for the Summit and all the information needed to make the best meeting selections.

Please do not hesitate to contact our team if you have any queries.

We look forward to seeing you at the summit and to working with you on many more in the future.

The Telecoms Team at GDS International

TABLE OF CONTENTS SECTION 1 INTRODUCTION -

HOW OUR SUMMITS WORK

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WHY ARE WE INDUSTRY LEADERS?

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QUALITY CONTROL

SECTION 2 SUMMIT INTELLIGENCE SUMMARY -

STATISTICAL ANALYSIS OF QUESTIONNAIRES

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STRATEGY BREAKDOWN BY INVESTMENT AREA

SECTION 3 DELEGATE INTELLIGENCE REPORT -

CONFIRMED DELEGATES

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COMPANY PROFILES

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EXECUTIVE PROFILES

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INVESTMENT QUESTIONNAIRES

HOW OUR SUMMITS WORK GDS summits are designed to provide a number of different networking channels to execute and promote business. Each summit takes place over a 3 day period and includes a combination of one-to-one prescheduled meetings, focused interactive workshops as well as constant networking opportunities. Senior decision makers will engage in business meetings with solution providers who are specific to their business challenges and areas of future investment.

The delegation is comprised of the most important and well respected, senior executives, in the industry, and the 40-minute meeting format is designed to surpass the traditional exchange of business cards and allow executives to have a good discussion on a personal level.

Key benefits:         

Industry leading decision makers, and your potential customers, under one roof at one time Be part of the discussions that shape the industry’s future Have a platform to announce new developments to the people who matter Network and develop contacts that will strengthen your business Position your company as a genuine market leader Maximize your spend by targeting your needs and solutions to relevant decision makers Educate your potential customers of the key benefits of your value proposition and raise your profile in the industry Increase your exposure to your target audience Win new business through the networking and one to one meetings

WHY ARE WE INDUSTRY LEADERS? FACE-TO-FACE MEETINGS Our Summits offer meetings on a pre-arranged, face-to-face, basis. According to a recent Forbes study, 92% of CEOs believe face-to-face meetings are the best way to win new business.

The Forbes survey revealed:    

87% of company managers surveyed preferred face-to-face meetings 92% think such an approach saves them time and 88% say it saves money 85% believe such an approach creates a more solid and stronger relationship 75% believe such an approach creates better social interaction

C – LEVEL DELEGATES GDS events provide the highest level of delegates in the industry, senior executives from Fortune 200 companies who are responsible for budgets running into billions. Our summits offer unprecedented access to these individuals through the one-to-one meetings.

TARGETED CONTENT We work closely with the leading analyst companies on a global basis to deliver the best content and analysis at our events. All our workshops and panel discussions are targeted around pressing developments and need areas within the industry ensuring our events are at the cutting edge and helping to drive industry forward. Bringing the industries key leaders together allows a unique opportunity to identify key challenges and work together over the 3 days to understand the solutions that will enable them to improve their business.

“I found the last few days very valuable from many perspectives. The level of delegates has been fantastic – I can't ask for anything more. The great part has been doing lots of one-to-one meetings with the people we need to connect to in our customer base: the one-to-one meetings and the level of networking easily surpass any other event.”

Simon Barnier – Lexmark

“It is one of the best formats that we are working with right now. We have sponsored two GDS summits and are looking forward to our third. The team have looked after us well and introduced us to customers we would not have otherwise met.”

Andrew Wilson – Accenture

“This is clearly the best format on the market and the most cost effective way to do business development for us at Symantec. The meetings with delegates, their level, the business topics, the workshops and the networking – all make it a multifaceted event from which we got enormous value!”

Arnaud Taddei – Symantec

QUALITY CONTROL At GDS International, our aim is to provide you with the optimum value for the two and a half days you’ll be joining us at the summit.

How we can guarantee this is simple: We ensure the best possible quality in delegate attendees. Just as it is important for you as a solution provider to meet with high level, budget holding, decision makers, it is important for us to provide our delegates with the targeted solution providers who can best meet their needs, thus justifying their time out of the office.

Our delegation targets are determined through highly focused planning: 

Market research in partnership with global analyst firms to identify industry trends, challenges, and forecasted budget spending patterns



Review of topics and ideal delegates with our Summit Advisory Board, consisting of Global Industry Thought leaders and end users



Creation of a targeted program agenda to attract the relevant delegates

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Formulation of a specific Delegate Target Report, which identifies the parameters in which we would define an ideal delegation, broken down by region, company size, budget size, and key focus areas.

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Analysis of each delegate who confirms attendance with assigned points value based around correlation with delegate targets

SUMMIT INTELLIGENCE SUMMARY

STATISTICAL ANALYSIS OF SUMMIT DELEGATE QUESTIONNAIRES 2014 BUDGET BREAKDOWN 14 12 10 8

Number of Delegates

6 4 2 0

Budget Size (in UK Sterling)

BUDGET BREAKDOWN BY ALLOCATION STRATEGY

Infrastructure Investments

22%

IT/Backoffice Systems 54% 24%

Value Added Services

INVESTMENT 2014: BUSINESS STRATEGY SERVICES / TECHNOLOGY CURRENTLY SOUGHT – LESS THAN 12 MONTHS 30 25 20

Number of Delegates

15 10 5 0

Investment Priorities 0-12 months

INVESTMENT 2014: BUSINESS STRATEGY SERVICES / TECHNOLOGY CURRENTLY SOUGHT – BEYOND 12 MONTHS 30

25

20

Number of Delegates 15

10

5

0

Investment Priorities 0-12 months

DELEGATE INTELLIGENCE REPORTS

CONFIRMED DELEGATE LIST Below you will find the list of confirmed executives that you will be meeting at the event. Utilizing this list and the information in the following pages will enable the business meetings you choose at the event to be best tailored around the service requirements of our delegation.

Company

Attendee

Position

Avea Azercell Belgacom Belgacom Bouygues Telecom BskyB BT BT Global Services Cosmote Group OTE Croatian Telecom Croatian Telecom Deutsche Telekom Deutsche Telekom DNA EE Eircom Elisa Euroweb Romania France Telecom Orange Latvian Mobile Telephone Life Belarus Life Belarus MegaFon ONE Macedonia Orange Polkomtel Portugal Telecom /NOS Royal KPN

Cenk Sezgin Mikael Forsberg Jim Casteele Matteo Gatta Hubert Cariou Graham Sargood Surren Partabh Aernout Reymer George Onopas Tomislav Kosanovic Josip Kaštelan Steve Garrood Felix Wunderer Christoffer von Schantz Liz Wynn Liam Halpin Jaakko Wallenius Gabriel Ionita Fernando Vela Moya Juris Daikteris Maksim Zakharenkau Igor Sosonkin Valentin Polozenko Nenad Mickoski Katarzyna Sowa-Wareluk Grzegorz Bartler Tiago Lopes Marion Kremer-Hogenboom

Corporate & Emerging Solutions Director CTO Director Consumer Strategy, Growth & Innovation Director Technology Strategy & Innovation Director of Innovation and New Technologies Programme Director, Strategic Access Projects CTO Head of Security Fixed & Mobile Access Network Director ICT Director Head of ICT Product Development Sales Director Global Operator Services VP Business Communication Products VP Strategy Commercial Marketing Director Head of Network Planning CSO, VP CTO VP Finance & Strategy EloB Head of Core Network Division Deputy Director, Service Network Operation Mobile Network Deputy General Director Global Network Operation Center General Manager CTO Customer Insight Director Business Intelligence Department Director Director, Mobile Data and Services Director Corporate Marketing

Swisscom T-Mobile T-Mobile Czech T-Mobile Poland TDC Telecom Italia Telecom Italia Telecom Italia Telefonica Telefonica O2 Telekom Slovakia Telekom Slovenia Telenor DK Tiscali Turk Telecom Turk Telekom upc cablecom Vipnet Vodafone Czech Republic Vodafone Germany Vodafone Group Yoigo Zoznam.sk

Wolfgang Knospe Piotr Markowicz Vladimir Klein Dariusz Jurewicz Claus Bunkenborg Attilio Somma Sergio Cozzolino Luigi Licciardi Jorge Alvarez Luis Malvido Dusan Svalek Saso Savic Kim Krogh Andersen Antonio Pittalis Aysu Senem Cavdar Ali Furkan Akin Leandro Boschelle Adrian JeĹžina Tanja Richter Eric Kuisch Vasco Elvas Mikael ElsĂŠus Martin Mac

Head of Strategy Network and IT Head ICT CTO Head of Technology Security VP Strategy & Business Head of Market Innovation VP Marketing Service Development VP - Head of Technology Plan & Standard Coordination Director of Infrastructure Development Chairman of the Board of Directors CMO CIO Director Network Operations IT Infrastructure Manager Head of Marketing Marketing Manager Director Strategy & Planning CTO CTO Technical Director M2M Software Dev. Manager Enterprise Products & Services Group Technology CTO Board of Directors & CEO

PART 1: REGISTRATION PROFILE Avea, the sole GSM 1800 mobile operator of Turkey, was founded in 2004. Being driven by a spirit of innovation, Avea, the youngest operator of Turkey, has a nationwide customer base of 11.8 million as of the first quarter of 2011. Offering services to 96.61% of Turkey's population through its next generation network, the company is growing fast both in the corporate and individual services with the brand "Avea" and constantly investing in technology and infrastructure as well as in its management and more than 2,700 employees.

Having roaming agreements with 644 operators in 197 countries, the company continues to expand its roaming partnerships.

NAME: Cenk Sezgin EXECUTIVE TITLE: Corporate & Emerging Solutions Director COMPANY NAME: Avea

Cenk started his professional career in TURKCELL between 2000 and 2009 as the senior researcher in value added services group and applied research and technologies. He led several research, innovation and infrastructure projects. Between the years 2009 and 2011 he led the Avea innovation team, AveaLabs, implementing innovative proof of concept projects and leveraging start-up companies in the telecom. Recently he has been made responsible for technical product development and management.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 10 IT/Backoffice Systems 0 Value Added Services 90 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 3 3 Business Intelligence Toll / Data Management 5 5 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 5 5 CEM 3 3 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 5 5 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 5 5 Mobile Money 1 1 Mobile Value Added Services 1 1 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 3 3 SDN 5 5 SIM Activation 1 1 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 1 1 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 1 1 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

15.5 M How many employees does your company have?

2K Services/technologies that are a priority in the next 12 months: Big data, Service Performance Management applications and models, M2M, SIM-Mobile hybrid solutions, Naas (Revealing operator capabilities wiyh API's) Your largest technology projects you invest in now and external companies you work with: M2M, Ericsson

PART 1: REGISTRATION PROFILE Azercell Telecom LLC was founded in 1996 and since the first years has sustained a leading position on the market. Azercell introduced number of technological innovations in Azerbaijan: GSM technology, GPRS/EDGE, 24/7 customer care, full-time operating Azercell Express offices, mobile eService “ASAN imza” (ASAN signature) and others. With 51% share of Azerbaijan’s mobile market Azercell’s network covers 99.8% of the country’s population. By the end of 2013 the number of Azercell’s subscribers reached 4.5 million people. In 2011 Azercell deployed 3G and in 2012 the fourth generation network – LTE in Azerbaijan. The Company is the leader of Azerbaijan’s mobile communication industry and the biggest investor in the non-oil sector. Azercell is the part of the TeliaSonera Group of Companies, which has subsidiaries in 17 countries with total number of 186 million subscribers and 27 thousand employees.

NAME: Mikael Forsberg EXECUTIVE TITLE: CTO COMPANY NAME: Azercell

Mikael is a senior manager with extensive multi-national experience of top management as well as consulting in the areas of network roll-out, shared networks, network operations, wholesale business and regulatory issues. He is a person with very high business acumen, with the guts to use that knowledge and a well calibrated ethical compass. As a person Mikael is always aiming at surpassing goals, showing results and always taking on any tasks with considerable passion. Major personal strength areas are managerial skills and diplomacy. Key deliverables include success in organisational and financial turnaround and developing of new businesses. Mikael participated in the record fast launch of Yoigo and has for three years been CEO of SUNAB, a network sharing company.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 40 IT/Backoffice Systems 30 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 2 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 2 2 LTE/4G 3 3 LAN 4 4 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 2 2 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 4 3 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 3 3 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 3 Subscriber Data Analytics 3 3 Test and Measurement 3 3 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 4 4 Whole Sale Carrier Services 5 5 BSS 2 2 OSS 3 3 Big Data 2 2 Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

4.2 Million How many employees does your company have?

800 Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE Belgacom is the leading operator in Belgium and has a broad experience with different customer groups: private individuals, professionals, companies and institutions.

Belgacom's continuous innovation has resulted in a comprehensive range of products and solutions for landline and mobile networks. Belgacom Group offers complete quadrupleplay solutions integrating landline and mobile telephony, Internet and television. The group is committed to fulfilling the expectations of its professional and residential customers. Belgacom innovates in order to anticipate future needs of customers by means of the latest technology and wants to close the digital gap between the promotion of electronic services and a wide range of innovative applications. The operational structure of Belgacom is based on four pillars: • Private clients are served in the consumer business unit; • The enterprise business unit of Belgacom Group fulfills the ICT needs of national and international professional clients; • The networks and the IT services are housed in a central unit: service delivery engine; and • Staff and support groups together all of the transversal functions which support the group's activities.

NAME: Jim Casteele EXECUTIVE TITLE: Director Consumer Strategy, Growth & Innovation COMPANY NAME: Belgacom

Jim is responsible for defining and ensuring the execution of the consumer business unit strategy. He is responsible for driving the creation of growth opportunities and consumer innovation. Jim started his professional career at Belgacom as part of the team that launched broadband Internet and took up several positions in the product management organisation afterwards.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 65 IT/Backoffice Systems 25 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 5 5 Business Intelligence 1 1 Business Intelligence Toll / Data Management 4 4 Campaign Management 1 1 Cloud Computing Software (PaaS/IaaS/SaaS) 2 2 Customer Care 1 1 CEM 1 1 CRM 3 3 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 1 1 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 5 5 Mobile Money 4 4 Mobile Value Added Services 1 1 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 2 2 SDN 5 5 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 1 1 Test and Measurement 5 5 VOIP 2 2 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 1 1 Combating Skill Shortage 5 5 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

2 million How many employees does your company have?

15,000 Services/technologies that are a priority in the next 12 months: mobile 4G, fixed VDSL2 vectoring, FTTH, cloud TV platform, big data, internet of things, security solutions Your largest technology projects you invest in now and external companies you work with: mobile 4G (Huawei); VDSL2 vectoring (Alcatel)

PART 1: REGISTRATION PROFILE Belgacom is the leading operator in Belgium and has a broad experience with different customer groups: private individuals, professionals, companies and institutions.

Belgacom's continuous innovation has resulted in a comprehensive range of products and solutions for landline and mobile networks. Belgacom Group offers complete quadrupleplay solutions integrating landline and mobile telephony, internet and television. The group is committed to fulfilling the expectations of its professional and residential customers. Belgacom innovates in order to anticipate future needs of customers by means of the latest technology, and wants to close the digital gap between the promotion of electronic services and a wide range of innovative applications. The operational structure of Belgacom is based on four pillars: • Private clients are served in the consumer business unit; • The enterprise business unit of Belgacom Group fulfills the ICT needs of national and international professional clients; • The networks and the IT services are housed in a central unit: service delivery engine; and • Staff and support groups together all of the transversal functions which support the group's activities.

NAME: Matteo Gatta EXECUTIVE TITLE: Director Technology Strategy & Innovation COMPANY NAME: Belgacom

Matteo is in charge of long term strategy of the Belgacom group which encompasses the seeding of ideas for disruptive innovation and partnerships, including equity. His team acts as think tank of the group, advising the Belgacom management committee and board on strategic matters, industry trends anticipation and growth opportunities. While at Belgacom he held the positions of Scarlet CEO and group strategic planning.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

Our spend on technology is undisclosed. Normal disclosure on capex level is available on www.belgacom.com

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 25 Value Added Services 15 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 3 3 LTE/4G 2 2 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 3 3 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 2 2 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 4 4 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 2 2 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 4 4 Test and Measurement 4 4 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 3 3 BSS 4 4 OSS 4 4 Big Data 2 2 Combating Skill Shortage 4 4 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

7+ millon across mobile, fixed and ICT How many employees does your company have? ~15K Services/technologies that are a priority in the next 12 months: LTE and LTE advanced Vectoring FTTx Cloud TV etc.

Your largest technology projects you invest in now and external companies you work with: LTE and mobile deployment at large Vectoring FTTH greenfields Backbone upgrades etc..

PART 1: REGISTRATION PROFILE As a full-service electronic communications operator (mobile, fixed, TV, Internet and cloud computing), Bouygues Telecom stands out for its innovative products and services and award-winning customer relations serving its 11 million mobile and 2.2 million fixed broadband customers, which include more than 1.6 million professional and corporate clients and 2 millions B&YOU mobile clients. After inventing the mobile talk-plan concept in France in 1996, Bouygues Telecom has always been a pioneer in innovation: it introduced the first unlimited call plans with Millennium (1999) and Neo (2006); in 2007, it launched the first fixed-mobile convergence offer for corporate customers; in 2009, it invented the “all-inone” solution with ideo, the first quadruple play offer in the market; and, as early as July 2011, it invented mobile telephony 2.0 with B&YOU, the first SIM-only Web-Only offer. In June 2012, Bouygues Telecom launched Bbox Sensation, its new range of routers packed with the most innovative technologies on the market that will transform the digital home experience and in November 2013, the Box Internet by B&YOU, a double-play which democratizes the access to Internet. In January 2014, Bouygues Telecom and SFR conclude a strategic agreement to share a part of their mobile access networks: it will enable both operators to provide their respective customers better coverage, better quality of service and to generate significant savings. Its mobile network covers 99% of the French population with 2G, 96% with 3G+ and 60% with H+. Bouygues Telecom is also deploying a nationwide 4G network covering already 70% of the French population, bringing access to 4G to 44 million people in France. Each day, the company’s 9,049 employees develop solutions aligned with changing customer needs. 2,000 customer relations advisers, a distribution network driven by their 2,500 sales advisers – and its websites combine to ensure optimum customer service on a daily basis.

NAME: Hubert Cariou EXECUTIVE TITLE: Director of Innovation and New Technologies COMPANY NAME: Bouygues Telecom

Hubert was previously in charge of ISP products and network infrastructure for the launch of new ISP business at Bouygues Telecom in 2009. He held several managerial positions in core network, service platforms and IP infrastructures engineering. Hubert is currently designing and prototyping very innovative products and services. Key topics include IOT, smart home, contextual services, open innovation, 4G applications, Android STB, …

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 85 IT/Backoffice Systems 10 Value Added Services 5 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 2 Site Sharing + Co Location 4 4 Business Intelligence 3 3 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 2 2 Customer Care 3 3 CEM 5 5 CRM 3 3 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 1 1 LAN 5 5 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 3 3 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 2 2 Test and Measurement 4 4 VOIP 2 2 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 2 2 OSS 4 4 Big Data 1 1 Combating Skill Shortage 4 4 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

11M How many employees does your company have?

9000 Services/technologies that are a priority in the next 12 months: LTE Fixed Network (DSL, FTTH) New IT Smart Home Your largest technology projects you invest in now and external companies you work with: LTE with Huawei and Ericsson

PART 1: REGISTRATION PROFILE Sky is the UK and Ireland’s leading home entertainment and communications company.

Around 40% of all homes have a direct relationship with Sky through its range of TV, broadband and home telephony services. Sky is the UK’s biggest investor in television content, investing more than £2.6 billion a year in channels such as Sky 1, Sky Atlantic, Sky Living, Sky Arts, Sky Sports, Sky Movies and Sky News. Around two-thirds of Sky’s content spend is invested in the UK and Sky is the fastest-growing source of investment in original British programmes. More than 30 million people watch Sky content each week. Alongside its commitment to offering customers a greater choice of high-quality content, Sky is a leading innovator.

Customers enjoy total control and flexibility over their favourite TV through Sky+, watch TV on the move through Sky Go and enjoy the best quality TV experience at home through High Definition and 3D. Sky distributes its content broadly over several platforms, including satellite, cable, IPTV, mobile and WiFi. NOW TV, Sky’s second consumer brand, builds on the company’s leadership in internet TV. Sky is also the UK's fastest-growing home communications company and favourite ‘triple-play’ provider of TV, broadband and home phone. Sky believes in making a wider contribution to the communities in which it operates by taking positive action on the environment, supporting grassroots sports and increasing access to, and participation in, the arts. Sky employs 25,000 people, has annual revenues of £7.6 billion and is estimated to support a £6.0 billion contribution to UK GDP. Sky is listed on the London Stock Exchange (BSY).

NAME: Graham Sargood EXECUTIVE TITLE: Programme Director, Strategic Access Projects COMPANY NAME: BskyB

Graham is programme director of strategic access projects at Sky, a position he has held for a year. For the two years prior to this he was CEO of MSP Ltd, a London based B2B music platform provider for telco and media companies. He is an experienced executive having worked for some of the largest names in the cable and telecommunications and media industries over a 20-year career, both permanent and at an advisory level. Graham has an significant breadth of experience within TMT sector globally and has designed, developed, implemented and operated leading edge multi-million pound programmes covering digital TV, internet and network infrastructure build. He has also been involved in the setting up and growth of several TMT businesses through to successful sale.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 20 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 5 5 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 5 5 CEM 5 5 CRM 4 4 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 3 3 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 3 3 Mobile Money 4 4 Mobile Value Added Services 4 4 Mobile Workforce Management 4 4 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 3 3 Test and Measurement 3 3 VOIP 2 2 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 3 3 BSS 3 3 OSS 3 3 Big Data 4 4 Combating Skill Shortage 3 3 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

5M How many employees does your company have?

24000 Services/technologies that are a priority in the next 12 months: Satellite, Broadband and voice Your largest technology projects you invest in now and external companies you work with: Broadband evolution

PART 1: REGISTRATION PROFILE BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services. In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector. We also sell wholesale products and services to communications providers in the UK and around the world. Globally, we supply managed networked IT services to multinational corporations, domestic businesses and national and local government organisations.

NAME: Surren Partabh EXECUTIVE TITLE: CTO COMPANY NAME: BT

At BT for over six years, Surren is a senior technical leader who has over 20 years of handson experience across the systems and IT fields. His areas of expertise cover architecture, cloud services, infrastructure (both software and hardware), IT operations across applications and datacentres, consulting & professional services and leading teams across multiple geographies, cultures and experience levels. Surren has worked across a range of organisations from small start-ups to fortune 50 companies. His expertise includes a deep understanding of business principles that organisations rely upon to operate successfully. His passion is to use his technical and business skills to accelerate organisational success sustainably.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 30 IT/Backoffice Systems 50 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 5 5 Business Intelligence 1 1 Business Intelligence Toll / Data Management 3 3 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 1 1 CEM 1 1 CRM 1 1 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 1 1 Green Energy/Power Infrastructure 1 1 LTE/4G 2 2 LAN 2 2 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 3 3 Mobile Money 3 3 Mobile Value Added Services 5 5 Mobile Workforce Management 1 1 Network Management & Optimisation 3 3 Network Performance Management 2 2 Outsourcing/Managed Services 1 1 Remote Monitoring 1 1 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 1 1 SDN 1 1 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 1 1 Test and Measurement 3 3 VOIP 2 2 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 2 2 Whole Sale Carrier Services 3 3 BSS 1 1 OSS 3 3 Big Data 1 1 Combating Skill Shortage 3 3 How is your organization categorized?

How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE BT is the UK incumbent telecommunication service provider providing telephone lines and broadband and TV in the UK. Outside the UK, BT Is mainly known for providing the networked IT services for stock exchanges, banks, pharmaceuticals, energy companies and government Ministries around the world, over an MPLS WAN network in 170 countries.

NAME: Aernout Reymer EXECUTIVE TITLE: Head of Security COMPANY NAME: BT Global Services

Aernout is responsible for the internal security of all of BT Group's international activities. After joining BT Global Services in 2001, and several positions in the UK in the networks and systems division he moved into security to oversee the integration of acquired companies, before heading security in Europe. Today as head of security for BT outside the UK, he enjoys working closely with the business and sets a security strategy on the basis of 'think global, act local'.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 30 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 5 5 Business Intelligence Toll / Data Management 4 4 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 5 5 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 4 4 LTE/4G 4 4 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 4 4 Mobile Money 4 4 Mobile Value Added Services 4 4 Mobile Workforce Management 4 4 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 4 4 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 1 1 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 5 5 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 5 5 Combating Skill Shortage 5 5 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

12 million How many employees does your company have?

107,000 Services/technologies that are a priority in the next 12 months: Security technologies against APTs Your largest technology projects you invest in now and external companies you work with: Cyber Defense

PART 1: REGISTRATION PROFILE Hellenic Telecommunications Organization (OTE) is the largest telecommunications provider in the Greek market and together with its subsidiaries forms one of the leading telecom groups in Southeastern Europe. The Group offers a full range of products and services from fixed & mobile telephony and broadband & TV services to high-speed data communications and leased lines services. OTE’s mobile arm, COSMOTE, holds the leading position in the Greek market. Based on its high-end telecommunications network, one of the company’s key competitive advantages throughout its track record, COSMOTE’s offers a wide range of P&S, fully covering customers’ needs. For more information: www.ote.gr and www.cosmote.gr NAME: George Onopas EXECUTIVE TITLE: Fixed & Mobile Access Network Director COMPANY NAME: Cosmote Group OTE

George is currently director of the fixed & mobile access networks department of OTE Group in Greece. He has actively participated in the development of all Cosmote Group networks in the Balkan area. He has been engaged in NGA, Fttx, 2G, 3G, 4G, WiFi deployment, Spectrum strategy, radio network planning, network performance monitoring and to a greater extent in measurements of receptivity and the quality of COSMOTE network since October 1997. He has led many innovative technology projects on a variety of technologies such as GSM, UMTS, LTE, FEMTO, WiFi. PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 100 IT/Backoffice Systems 0 Value Added Services 0 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 1 Site Sharing + Co Location 4 4 Business Intelligence 3 2 Business Intelligence Toll / Data Management 3 2 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 2 1 Customer Care 2 2 CEM 2 2 CRM 1 1 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 3 2 Green Energy/Power Infrastructure 3 3 LTE/4G 1 1 LAN 2 2 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 1 1 Mobile Money 3 3 Mobile Value Added Services 2 1 Mobile Workforce Management 3 3 Network Management & Optimisation 3 3 Network Performance Management 1 1 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 2 1 Security (Network, Customer, Mobile) 2 2 SDN 2 2 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 3 2 Subscriber Data Analytics 3 2 Test and Measurement 3 3 VOIP 2 1 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 2 2 Whole Sale Carrier Services 2 1 BSS 2 2 OSS 2 2 Big Data 3 2 Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE HT Group is the leading provider of telecommunications and ICT services in Croatia and the sole company to offer the full range of these services: it combines the services of fixed and mobile telephony, data transmission, Internet and international communications and business ICT solutions. The basic activities of Hrvatski Telekom and other subsidiary companies comprise provision of telecommunications services, design and construction of telecommunications networks in the territory of the Republic of Croatia. In addition to the provision of fixed telephony services (fixed-line access and traffic as well as fixed-network supplementary services), the Group also provides Internet services, including IPTV, data transmission services (lease of lines, MetroEthernet, IP/MPLS, ATM) and GSM and UMTS mobile telephone networks.

NAME: Josip Kaštelan EXECUTIVE TITLE: Head of ICT Product Development COMPANY NAME: Croatian Telecom

Josip holds the position of head of ICT product development at Croatian Telekom, member of Deutsche Telekom Group, responsible for leading the team of experts developing and commercially launching Software as a Service (SaaS) mass market services for business customers. His previous experience includes project management and product management on Cloud (SaaS), M2M and geolocation projects with strict dedication to quality in implementation of product strategy and sustaining product life cycle.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million X 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 33 IT/Backoffice Systems 33 Value Added Services 34 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 2 2 CEM 2 2 CRM 2 2 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 5 5 LTE/4G 5 5 LAN 4 4 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 1 1 Subscriber Data Analytics 4 4 Test and Measurement 5 5 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 4 4 OSS 4 4 Big Data 3 3 Combating Skill Shortage 4 4 How is your organization categorized?

How many subscribers does your company have?

How many employees does your company have?

5500 Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE HT Group is the leading provider of telecommunications and ICT services in Croatia and the sole company to offer the full range of these services: it combines the services of fixed and mobile telephony, data transmission, Internet and international communications and business ICT solutions. The basic activities of Hrvatski Telekom and other subsidiary companies comprise provision of telecommunications services, design and construction of telecommunications networks in the territory of the Republic of Croatia. In addition to the provision of fixed telephony services (fixed-line access and traffic as well as fixed-network supplementary services), the Group also provides Internet services, including IPTV, data transmission services (lease of lines, Metro-Ethernet, IP/MPLS, ATM) and GSM and UMTS mobile telephone networks.

NAME: Tomislav Kosanovic EXECUTIVE TITLE: ICT Director COMPANY NAME: Croatian Telecom

Tomislav's current role at Croatian Telekom, member of Deutsche Telekom Group, is director of ICT design and product development. We were one of the first telco operators to launch a virtual desktop service and cloud marketplace commercially on the market. This proposition is followed with numerous IaaS, PaaS & SaaS products (such as Microsoft Office 365, Virtual Data Center, Cloud eMail, Cloud Storage, Cloud FAX, Cloud CRM...). His previous experience includes leading the M2M team on a group level and development of core telco products and services.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 20 IT/Backoffice Systems 20 Value Added Services 60 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 2 2 Customer Care 5 5 CEM 5 5 CRM 3 3 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 3 3 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 5 5 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 3 3 Combating Skill Shortage 5 5 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

3 milion How many employees does your company have?

5500 Services/technologies that are a priority in the next 12 months: Cloud based services for business customers.

Your largest technology projects you invest in now and external companies you work with: FttH - optic rollout program, Ericsson

PART 1: REGISTRATION PROFILE Deutsche Telekom is one of the world’s leading integrated telecommunications companies with over 142 million mobile customers, 31 million fixed-network lines and over 17 million broadband lines (as of December 31, 2013). The Group provides fixed-network, mobile communications, Internet and IPTV products and services for consumers as well as ICT solutions for business and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 229,000 employees worldwide. The Group generated revenue of 60.1 billion euros in the 2013 financial year – over half of it outside Germany.

NAME: Felix Wunderer EXECUTIVE TITLE: VP Business Communication Products COMPANY NAME: Deutsche Telekom

Felix heads the international business communication products unit within Deutsche Telekom’s digital business unit. He is passionate about transforming existing business and about building up innovative services, be it as an entrepreneur within DT in various managerial positions; be it as a Partner of a US-EU based independent venture capital company or as a consultant.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 0 IT/Backoffice Systems 0 Value Added Services 100 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 5 5 Business Intelligence Toll / Data Management 5 5 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 5 5 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 5 LTE/4G 4 4 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 5 5 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 2 2 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 3 3 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 2 2 SDN 5 5 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 4 4 Test and Measurement 5 5 VOIP 1 1 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 5 5 BSS 3 3 OSS 4 4 Big Data 2 2 Combating Skill Shortage How is your organization categorized?

Fixed Network Operator How many subscribers does your company have? >200M How many employees does your company have?

230k Services/technologies that are a priority in the next 12 months: LTE, VoLTE, Vectoring IP Centrex M2M Your largest technology projects you invest in now and external companies you work with: IP Centrex - Broadsoft

PART 1: REGISTRATION PROFILE Deutsche Telekom is one of the world’s leading integrated telecommunications companies with over 142 million mobile customers, 31 million fixed-network lines and over 17 million broadband lines (as of December 31, 2013). The Group provides fixednetwork, mobile communications, Internet and IPTV products and services for consumers as well as ICT solutions for business and corporate customers. Deutsche Telekom is present in around 50 countries and has approximately 229,000 employees worldwide. The Group generated revenue of 60.1 billion euros in the 2013 financial year – over half of it outside Germany.

NAME: Steve Garrood EXECUTIVE TITLE: Sales Director Global Operator Services COMPANY NAME: Deutsche Telekom

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 25 Value Added Services 25 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 3 3 CRM 4 4 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 4 4 LTE/4G 3 3 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 3 3 Mobile Money 3 3 Mobile Value Added Services 2 2 Mobile Workforce Management 3 3 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 4 4 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 3 3 BSS 3 3 OSS 3 3 Big Data 3 3 Combating Skill Shortage 4 4 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

150m How many employees does your company have?

200k + Services/technologies that are a priority in the next 12 months: M2M Security Smart Citys Global Partnering Your largest technology projects you invest in now and external companies you work with: A deployment of an integrated PAN European IP back bone incorporating FTTx Mobile, WLAN and WiFi

PART 1: REGISTRATION PROFILE DNA Ltd is a leading Finnish communications company providing mobile, fixed and pay-TV services to more than 3M consumers and B2B customers in Finland. DNA has nationwide 4G, 3G and 2G mobile networks. DNA is the leading cable operator and largest pay TV operator in Finland. DNA strengthened its corporate business in 2Q 2014 by acquiring TDC's Finnish operations. DNA's net sales in 2013 was EUR 766 million.

NAME: Christoffer von Schantz EXECUTIVE TITLE: VP Strategy COMPANY NAME: DNA

Christoffer is currently responsible for DNA's strategy and major M&A projects, and he is a member of the management team. Broad ICT and media industry expertise and network with a strong passion and foundation in cellular-, internet/cloud- and sw- technologies; 15 years and 100 projects with most of the key stakeholders (OEMs, ISVs, operators & service providers, chipset players, media players, regulators).

Linkedin: fi.linkedin.com/in/cvonschantz PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million X More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 30 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 3 2 Business Intelligence Toll / Data Management 4 4 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 4 4 CEM 3 3 CRM 3 3 Customer Loyalty/ Churn Management 3 2 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 4 4 LAN 5 5 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 2 2 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 4 4 Outsourcing/Managed Services 3 3 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 4 4 SDN 3 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 3 Whole Sale Carrier Services 4 4 BSS 3 3 OSS 3 3 Big Data 3 3 Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

2.5M mobile subs, 340 fixed bb subs, 590 cable tv subs How many employees does your company have?

1700 Services/technologies that are a priority in the next 12 months: Lte, video distribution/pay tv platforms, BSS Your largest technology projects you invest in now and external companies you work with: Lte (Ericsson)

PART 1: REGISTRATION PROFILE

NAME: Liz Wynn EXECUTIVE TITLE: Commercial Marketing Director COMPANY NAME: EE

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 0 IT/Backoffice Systems 70 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 1 2 Business Intelligence Toll / Data Management 3 3 Campaign Management 2 1 Cloud Computing Software (PaaS/ IaaS/ SaaS) 5 5 Customer Care 5 5 CEM 4 4 CRM 2 2 Customer Loyalty/ Churn Management 3 2 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 3 3 Mobile Workforce Management 5 5 Network (Performance) Management & Optimisation 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 1 1 Test and Measurement 3 3 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 3 2 OSS 4 4 Big Data 2 2 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

26m How many employees does your company have?

15,000 Services/technologies that are a priority in the next 12 months: 4G LTE, Fibre Broadband, FTA TV Your largest technology projects you invest in now and external companies you work with: n/a

PART 1: REGISTRATION PROFILE Eircom is the leading communications provider in Ireland with fixed line telephony, mobile, broadband and TV offerings. As such eircom is the first and only Quad play provider in the country. In 2013 eircom launched Ireland’s first 4G mobile service offering our “Meteor” and “eMobile” customers super fast mobile data speeds up to 10 times faster than previously available. The service now offers 4G data speeds to more than 50% of the country’s population. Eircom also launched a TV offering, eVision, in 2013 which is delivered throughout Ireland via eFibre, the organisations super fast fibre broadband service.

NAME: Liam Halpin EXECUTIVE TITLE: Head of Network Planning COMPANY NAME: Eircom

Having previously worked in the motion picture and broadcast industries, Liam has worked with eircom for the past 15 years in various roles across the networks and technology areas.

These roles have encompassed operations, strategy, network and financial planning. Liam’s current role is head of network planning for eircom including the planning and management of the capital investment in the eircom network.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million X More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 35 Value Added Services 15 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 2 2 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 3 3 LTE/4G 2 2 LAN 4 4 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 2 2 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 4 4 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 3 3 Whole Sale Carrier Services 4 4 BSS 4 4 OSS 4 4 Big Data 4 4 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have? >1million How many employees does your company have? ~3500 Services/technologies that are a priority in the next 12 months: Next Generation Access Next Generation Core Fttx Quad play services LTE Your largest technology projects you invest in now and external companies you work with: Next Gen Access and Core - Huawei and Alcatel LTE - Ericsson

PART 1: REGISTRATION PROFILE Elisa serves about 2.2 million consumer customers, corporate customers and public administration organizations regionally by delivering superior user experiences to Finns and increasing the productivity of business with online and ICT services. As the market leader of mobile subscriptions, Elisa provides its customers with the fastest and most extensive networks in Finland. In 2011, our revenue was â‚Ź1.53 billion and we employed 3,750 people. Our services are offered worldwide in cooperation with Vodafone and Telenor. Our business operations comprise consumer customers business and corporate customers business. We operate under two brands: Elisa and Saunalahti. In Estonia we operate under Elisa brand.

NAME: Jaakko Wallenius EXECUTIVE TITLE: CSO, VP COMPANY NAME: Elisa

Jaakko previously held several senior management positions in sales, business and operations development within Elisa Corporation.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 40 Value Added Services 0 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 3 3 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 3 3 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 3 3 Mobile Money 3 3 Mobile Value Added Services 4 4 Mobile Workforce Management 4 4 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 2 2 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 2 2 Subscriber Data Analytics 3 3 Test and Measurement 3 3 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 3 3 Whole Sale Carrier Services 3 3 BSS 5 5 OSS 4 4 Big Data 3 3 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

2.3M How many employees does your company have?

4200 Services/technologies that are a priority in the next 12 months: Elisa is a full service operator with additional IT services. Wea are investing to all growth areas.

Your largest technology projects you invest in now and external companies you work with: LTE rollout CRM renewal BI New service development in all relevant fields

PART 1: REGISTRATION PROFILE SC Euroweb Romania SA, a telecoms service provider and ISP, was established in 2000 and is member of an international group – Turk Telekom International (TTI), a leading telecommunication operator in the CEE region, Turkey, Caucasus, Middle-East and beyond. Euroweb provides a full range of Internet/data services, infrastructure and wholesale services to carriers, mobile operators, Internet service providers and corporate customers. TTI provides a full range of Internet/data services, infrastructure and wholesale voice services to incumbents, alternative carriers, mobile operators, cable TV companies, Internet service providers and corporate customers. Since 2010 the main shareholder of Euroweb Romania SA is TT International Holdings BV, part of Turk Telekom group. Turk Telekom group owns the largest telecommunications infrastructure in South East Europe and Middle East, bringing together brands such Turk Telekom International, Euroweb, TTNET, Argela, Innova, Sebit, Sobee, AssisTT. Turk Telekom is listed at the Istanbul Stock Exchange under the TTKOM indicative. Euroweb currently focuses on the corporate and business market and consistently exceeds its customers’ expectations by delivering high quality, flexible telecommunication solutions in Romania and Europe. The Company currently employs 84 individuals (excluding outsourced operations) and has its main branches in Bucharest, Timisoara, Cluj, Iasi, Constanta.

NAME: Gabriel Ionita EXECUTIVE TITLE: CTO COMPANY NAME: Euroweb Romania

Gabriel has more than 15 years of experience managing diverse projects in the telecommunication sector. He is currently responsible for the technical operations of Euroweb Romania as local subsidiary of Turk Telekom International and for IP network of Turk Telekom International.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 75 IT/Backoffice Systems 5 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 3 Site Sharing + Co Location 3 3 Business Intelligence 4 3 Business Intelligence Toll / Data Management 4 3 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 5 5 LAN 3 3 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 4 4 Mobile Money 4 3 Mobile Value Added Services 4 4 Mobile Workforce Management 3 3 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 4 3 Security (Network, Customer, Mobile) 2 3 SDN 3 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 4 Subscriber Data Analytics 4 4 Test and Measurement 3 3 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 3 WAN 3 3 Whole Sale Carrier Services 3 3 BSS 3 3 OSS 3 3 Big Data 3 3 Combating Skill Shortage How is your organization categorized?

Internet Service Provider How many subscribers does your company have?

1500 How many employees does your company have?

80 Services/technologies that are a priority in the next 12 months: IPVN, L2Ethernet, IP transit, Datacenter services, Security services, managed services, etc Your largest technology projects you invest in now and external companies you work with: IP - Juniper and Cisco

PART 1: REGISTRATION PROFILE Orange is a communications access provider offering customers access through multiple platforms. The four key platforms Orange operates are: 1. fixed line telephone, mainly in France and Poland 2. broadband access 3. mobile phone telephony 4. most recently IPTV, though currently only in France and Spain, with MaLigne TV, now known as Orange TV History Until 1988 France Télécom was known as the Direction Générale des Télécommunications, a division of the Ministry of Posts and Telecommunications. It became autonomous in 1990. In 2000 the group bought out the majority of British mobile phone network Orange plc. On 28 May 2013 at the annual shareholders' meeting, shareholders approved changing the name of the group to Orange S.A. This became effective on 1 July 2013.

NAME: Fernando Vela Moya EXECUTIVE TITLE: VP Finance & Strategy EloB COMPANY NAME: France Telecom Orange

Fernando's previous positions include fraud & business assurance director and controlling B2B director, both for Orange Spain.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

Corporate Function: Not a direct investment budget (in the local operations: >150M)

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 25 Value Added Services 25 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 4 4 Business Intelligence 2 2 Business Intelligence Toll / Data Management 2 2 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 3 3 CEM 3 3 CRM 3 3 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 4 4 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 4 4 Mobile Money 3 3 Mobile Value Added Services 2 2 Mobile Workforce Management 3 3 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 4 4 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 2 2 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 4 4 OSS 4 4 Big Data 3 3 Combating Skill Shortage 4 4 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

Approx. 240M How many employees does your company have?

Approx. 170k Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE "Latvijas Mobilais Telefons" Ltd. is the biggest mobile network operator in Latvia. LMT operates on the mobile market since 1992 and is the first mobile network operator in the country. LMT was established as an operator of NMT system. Within years of its activity the company has undergone rapid development. In January 1995 GSM network has started its operation, in December 1999 a dual 900/1800 Mhz network was opened. UMTS/3G mobile network was launched in December 2004, whereas in June 2005 the EDGE technology was introduced in LMT GSM network. Growth of both UMTS and EDGE technologies allowed to offer quick access to WAP and Internet, e-mail as well as entertainment and informative services. In 2006 a new data transmission technology – HSDPA enabling to reach downloading rate up to 3.6 Mbits per second and in some places even up to 7.2 Mbits per second – was introduced in LMT UMTS network. The LTE network was commercially launched on May 31, 2011 but was not made available to phone users initially, LTE was made available to phone users on November 5, 2013. As of April 2014, 50% of Latvians had access to the LTE network with the future goal of providing it in the whole territory of Latvia, including rural areas, by 2016. LMT actively participates in the activities of international telecommunications organizations GSM Association, UMTS Forum and ETSI. LMT shareholders: VAS "Latvijas Valsts radio un televīzijas centrs" – 23% Lattelecom SIA – 23% Latvijas Republika (VAS "Privatizacijas agentura") – 5% TeliaSonera AB – 24.5% Sonera Holding B.V. – 24.5% NAME: Juris Daikteris EXECUTIVE TITLE: Head of Core Network Division COMPANY NAME: Latvian Mobile Telephone

Juris joined Latvian Mobile Telephone (LMT) in 1994 and started as core network engineer. At that time LMT just started the GSM network rollout. Work was related to telecommunication equipment installation, operating and maintenance. From 1997 until 2000 he was BSC group leader at Latvian Mobile Telephone. He was responsible for BSCs (base station controllers) in LMT GSM network, capacity planning, installation, operating and maintenance, software upgrades and software correction installations. Since 2000 Juris has been working as head of core network division at Latvian Mobile Telephone, responsible for all technical aspects of LMT circuit core and packet core network equipment – capacity planning, hardware installation, equipment operating and maintenance, software upgrade and correction installation.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 80 IT/Backoffice Systems 15 Value Added Services 5 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 4 4 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 4 4 LTE/4G 2 2 LAN 3 3 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 2 2 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 4 4 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 4 4 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 3 3 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 4 4 Test and Measurement 3 3 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 3 3 Whole Sale Carrier Services 4 4 BSS 4 4 OSS 4 4 Big Data 5 4 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

1,000,000 How many employees does your company have? about 500 Services/technologies that are a priority in the next 12 months: LTE, VoLTE Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE Strive for market leadership. Offer high-tech and convenient communication solutions that make life of our subscribers richer and easier. Give new meaning to communicate between humans. These guidelines have been indisputable values for mobile operator life:) and a guide to action since 2008 when life:) came to the Belarusian market. life:) is a young, dynamic, optimistic brand. We form a special tone of communication with our audience, try to make in LIFE:) of subscribers confidence, diversity and excitement of opportunities to be closer to each other. life:) believes in the talent of each person and respects their individuality. life:) has no doubt anyone can achieve anything if they really want it. life:) supports the desire for personal freedom and is aimed at the specific needs of each subscriber – we offer the widest choice of the best tariff plans and services for boundless and easy communication. life:) loves to break down stereotypes and establish trends. Belarusian operator life:) enters group of companies Turkcell – one of the most important players of the European mobile market. The number of subscribers to its affiliated group companies, Turkcell is the third largest in Europe in communication standard GSM. Operators of Turkcell Group successfully work in Azerbaijan, Kazakhstan, Georgia, Moldova, the Ukraine and Northern Cyprus. The logo of life:) is “smile”. It is of great importance, which has already gone beyond the logo and visual display. "Smiley" is an independent, "living" character of all communications of life:). It is on the tie of a seller in our store, in the voice of an operator of our call centre. But the main thing for us is the "smile” on your face, smiles of all life:) subscribers, it's your drive, pride, freedom, victory and again ... SMILE! NAME: Maksim Zakharenkau EXECUTIVE TITLE: Deputy Director, Service Network Operation COMPANY NAME: Life Belarus

Maksim has 13+ years of technical and managerial experience in telco/ICT in mobile & service networks deployment and operation for national operators as well as multinational organizations such as TeliaSonera and Turkcell. He also has international assignment experience in the APAC region.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 70 IT/Backoffice Systems 10 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 3 Site Sharing + Co Location 3 3 Business Intelligence 2 2 Business Intelligence Toll / Data Management 3 3 Campaign Management 1 1 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 1 1 CEM 4 4 CRM 3 3 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 2 2 Green Energy/Power Infrastructure 4 4 LTE/4G 2 2 LAN 3 3 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 4 4 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 4 4 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 2 2 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 3 3 Test and Measurement 3 3 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 3 3 OSS 3 3 Big Data 3 3 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE Strive for market leadership. Offer high-tech and convenient communication solutions that make life of our subscribers richer and easier. Give new meaning to communicate between humans. These guidelines have been indisputable values for mobile operator life:) and a guide to action since 2008 when life:) came to the Belarusian market. life:) is a young, dynamic, optimistic brand. We form a special tone of communication with our audience, try to make in LIFE:) of subscribers confidence, diversity and excitement of opportunities to be closer to each other. life:) believes in the talent of each person and respects their individuality. life:) has no doubt anyone can achieve anything if they really want it. life:) supports the desire for personal freedom and is aimed at the specific needs of each subscriber – we offer the widest choice of the best tariff plans and services for boundless and easy communication. life:) loves to break down stereotypes and establish trends. Belarusian operator life:) enters group of companies Turkcell – one of the most important players of the European mobile market. The number of subscribers to its affiliated group companies, Turkcell is the third largest in Europe in communication standard GSM. Operators of Turkcell Group successfully work in Azerbaijan, Kazakhstan, Georgia, Moldova, the Ukraine and Northern Cyprus. The logo of life:) is “smile”. It is of great importance, which has already gone beyond the logo and visual display. "Smiley" is an independent, "living" character of all communications of life:). It is on the tie of a seller in our store, in the voice of an operator of our call centre. But the main thing for us is the "smile” on your face, smiles of all life:) subscribers, it's your drive, pride, freedom, victory and again ... SMILE! NAME: Igor Sosonkin EXECUTIVE TITLE: Mobile Network Deputy General Director COMPANY NAME: Life Belarus

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 30 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 2 LTE/4G 4 3 LAN 5 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 4 3 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 3 2 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 5 4 Security (Network, Customer, Mobile) 3 3 SDN 4 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 3 Subscriber Data Analytics 4 4 Test and Measurement 3 3 VOIP 4 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 3 WAN 3 3 Whole Sale Carrier Services 4 4 BSS 3 3 OSS 3 3 Big Data 4 4 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE MegaFon OJSC is a leading Russian universal telecommunication service provider, operating in all segments of the telecommunications markets in Russia. The Company and its subsidiaries have licenses to operate in all of the Russian regions and in the Republics of Abkhazia, South Ossetia and Tajikistan. The Company was the first in Russia to launch 3G for commercial operations. In July 2012 MegaFon was awarded one of four ten-year licenses for the provision of 4G/LTE services throughout the entire Russian Federation and has already started providing these services in 50 different regions. In October 2013 MegaFon completed the acquisition of a 100% interest in Scartel/Yota, which hold significant 4G/LTE licenses, from Garsdale Services Investment Limited, its shareholder and a member of the AF Telecom group (see below). The Company is a leader in the provision of mobile Internet and in the number two position as to the number of active subscribers in Russia. As a result of its acquisition of the Synterra Group, one of the leading Russian backbone operators, in September 2010, MegaFon substantially increased its fixed-line B2B and B2G businesses as well as its provision of fixed broadband services. In September 2012 the Company acquired the VAS Media group of companies, which was integrated with MegaLabs, its R&D subsidiary. In December 2012 the Company acquired a 25% interest in the Euroset retail chain, the largest chain in Russia providing telecommunications goods and services, and is committed to acquire a further 25% by December 2015. In November 2012 MegaFon successfully completed an initial public offering on the Moscow Stock Exchange and the London Stock Exchange. MegaFon has two principal shareholders, companies in the AF Telecom group (approximately 50.01%) and the TeliaSonera group (approximately 25.17%).

NAME: Valentin Polozenko EXECUTIVE TITLE: Global Network Operation Center General Manager COMPANY NAME: MegaFon

Valentin started the Greenfield project aimed for transformation of company’s maintenance and operation function. The goal of the project is the introduction of a global umbrella monitoring systems and network management, centralized management and monitoring, creating GNOC and preparation for the future transition to CEM/SOC model. This project will reduce the operational costs; improve the quality of provided services and to accelerate time to market for launch of new products, minimize the administrative costs. Over the last 19 years Valentin was responsible for the development, operation and maintenance of mobile and fixed networks, IT systems, construction and implementation.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other not disclosed

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 20 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 1 Site Sharing + Co Location 2 2 Business Intelligence 2 2 Business Intelligence Toll / Data Management 3 3 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 3 3 CEM 2 2 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 2 2 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 4 4 Mobile Money 4 4 Mobile Value Added Services 4 4 Mobile Workforce Management 4 4 Network Management & Optimisation 3 3 Network Performance Management 2 2 Outsourcing/Managed Services 2 2 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 4 4 Test and Measurement 4 4 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS OSS Big Data Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

64 million How many employees does your company have? about 30,000 Services/technologies that are a priority in the next 12 months: CEM SQM 4G Your largest technology projects you invest in now and external companies you work with: non disclosure

PART 1: REGISTRATION PROFILE ONE, a member of Telekom Slovenia Group, is the first operator in Macedonia offering complete service portfolio (mobile, fixed and DVB-TV services). Using optimal technology as foundation for user services and through its knowledgeable and experienced staff, ONE is aiming to create innovative and reliable value propositions that will exceed customer expectations in communication & entertainment. ONE track record of being the first operator in Macedonia to introduce competition in the mobile and fixed telephony, the first to launch 3G services in 2008 and the first operator introducing digital TV (DVB-T) service in 2009, justifies ONE's image of an operator who can satisfy the diverse requirements of the contemporary customer, offering smart choice in a world of communication.

NAME: Nenad Mickoski EXECUTIVE TITLE: CTO COMPANY NAME: ONE Macedonia

Nenad has been ONE's CTO since April 2010. He started his career in the telecommunication business working as an engineer on worldwide projects for Siemens AG. He has been working for ONE since the beginning of its mobile operations in 2002 climbing the corporate ladder from a starting engineering position through several middle management positions up to the level of CTO. With 14+ years of experience in telecommunications, both in vendor and operator segment, his main goals and capabilities are in aligning technology systems and human potential towards achieving customer satisfaction and realizing company business targets and long term sustainability.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 85 IT/Backoffice Systems 10 Value Added Services 5 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 3 2 Business Intelligence 4 3 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 3 Cloud Computing Software (PaaS/IaaS/SaaS) 4 3 Customer Care 5 4 CEM 3 3 CRM 4 4 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 3 3 LTE/4G 2 1 LAN 3 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 1 2 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 3 2 Network Performance Management 2 1 Outsourcing/Managed Services 4 4 Remote Monitoring 4 3 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 5 5 SDN 4 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 4 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 3 2 WAN 4 4 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 3 3 Combating Skill Shortage 3 2 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

Approx. 680k How many employees does your company have?

Over 500 Services/technologies that are a priority in the next 12 months: Wideband backbone, mobile access including LTE technology and services, ICT services Your largest technology projects you invest in now and external companies you work with: See above. Huawei, Cisco, Tellabs.

PART 1: REGISTRATION PROFILE Orange Polska is Poland’s leading telecommunication provider, operating in all segments of the Polish telecom market. As at the end of 2012 Orange Polska had over 20 million customers of different services (mobile, fixed voice, broadband, TV). As at the end of 2012 the company achieved revenue of PLN 14.1 billion, EBITDA margin at 34.2% and net free cash flows of PLN 1.5 billion. Orange owns the largest technical infrastructure in Poland supporting our key operations.

NAME: Katarzyna Sowa-Wareluk EXECUTIVE TITLE: Customer Insight Director COMPANY NAME: Orange

Katarzyna has over 12 years of experience in marketing, for more than five years responsible for one of the biggest tracking research in Poland: a monthly measurement of NPS and customer satisfaction with telecommunications services. Since 2011 she manages the customer insight area at Orange Poland.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 40 IT/Backoffice Systems 30 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 4 4 Business Intelligence 1 1 Business Intelligence Toll / Data Management 1 1 Campaign Management 1 1 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 1 1 CEM 1 1 CRM 2 2 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 2 2 Green Energy/Power Infrastructure 5 4 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 5 5 Mobile Money 2 1 Mobile Value Added Services 3 3 Mobile Workforce Management 4 4 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 4 4 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 4 4 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 1 1 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 5 5 Whole Sale Carrier Services 4 4 BSS 5 5 OSS 5 5 Big Data 1 1 Combating Skill Shortage 4 4 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

There's no option: convergent operator, which is more adequate.

How many employees does your company have?

20,000 Services/technologies that are a priority in the next 12 months: Full convergency Your largest technology projects you invest in now and external companies you work with: Orange provides all technologies available and works with hundreds of suppliers.

PART 1: REGISTRATION PROFILE Polkomtel Sp. z o.o., who provides its services under the Plus brand, is one of the biggest telecommunication operators in Poland. The company serves over 14 million customers. At present Polkomtel focuses mainly on promoting the use of mobile Internet access, including access based on the LTE technology in which Polkomtel is the leader. Since the beginning of its operations Polkomtel has pioneered implementation of state-of-the-art technical as well as telecommunication and data communication solutions on the Polish market. Thanks to such technologies as HSPA/HSPA+, CDMA, or the older generation 2G and 3G technologies, Internet access can be enjoyed by over 99% of Poland’s population, not only in major cities but also in less developed rural areas. LTE is already available to 66.7% of the country's population.

NAME: Grzegorz Bartler EXECUTIVE TITLE: Business Intelligence Department Director COMPANY NAME: Polkomtel

Grzegorz has been working in business intelligence for almost 20 years in multiple industries (focusing on telco), roles and organizations – both as a vendor providing BI solutions for customers and as a customer using BI to provide value for business. For several years in the telco industry was delivering BI solutions specializing in analytical CRM and campaign management areas but also initiating new areas of use of BI for operational processes support. During the last four years at Polkomtel he managed to create business oriented BI team working close with business divisions supporting all strategic initiatives and proving that BI can be and is an important element in every telco company day-to-day business.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 30 IT/Backoffice Systems 30 Value Added Services 40 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 1 1 Business Intelligence Toll / Data Management 1 1 Campaign Management 1 1 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 4 4 CEM 2 2 CRM 2 2 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 4 4 LTE/4G 2 2 LAN 5 5 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 5 5 Mobile Money 3 3 Mobile Value Added Services 1 1 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 4 4 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 4 4 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 4 4 OSS 5 5 Big Data 2 2 Combating Skill Shortage 4 4 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

14 mln, but we have also TV part - they have 3,5 mln households How many employees does your company have? around 4000 Services/technologies that are a priority in the next 12 months: Hadoop Changed Data Capture Real time Campaign Management/Event based Campaign Management Your largest technology projects you invest in now and external companies you work with: Real time data for BI DWH for Networks

PART 1: REGISTRATION PROFILE Portugal Telecom is a global telecommunications operator. It is the national leader in every sector where it operates. It is understood to be the Portuguese entity with the largest national and international projection. It has a diversified business portfolio in which quality and innovation are decisive aspects, alongside the most advanced international companies in this sector. The company’s activity covers every segment of the telecommunications sector: fixed, mobile, multimedia, data and corporate solutions. These telecommunications and multimedia services are available in Portugal, Brazil and in developing international markets. Portugal Telecom’s international footprint spreads to countries such as Cape Verde, Mozambique, Timor, Angola, Kenya, China, Brazil, S. Tomé and Príncipe and Namibia. In the Brazilian market, PT is present in Oi, the largest telecommunications operator in South America, and in Contax, Brazil's leading contact center services company. The company’s growth has been consolidating through the development of new business in areas of rapid growth, for example mobile voice and data services, multimedia and broadband internet access. In terms of capital markets, Portugal Telecom is one of the most traded stock in Euronext Lisbon, and it is also quoted on the New York Stock Exchange.

NAME: Tiago Lopes EXECUTIVE TITLE: Director, Mobile Data and Services COMPANY NAME: Portugal Telecom /NOS

Tiago is currently mobile data and services director at Meo where, among other responsibilities, he has been involved in managing mobile connectivity products, voice and messaging services and OTT services such as music streaming, mobile wallets and location based services. Previously, at Portugal Telecom, Tiago was director of Sapo, the biggest web portal in Portugal. Before joining the portal he was customer care director at PT.Com that managed the fixed line broadband services. Previously he headed product management at PT.Com where he launched broadband DSL services.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 45 IT/Backoffice Systems 50 Value Added Services 5 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 5 5 Business Intelligence Toll / Data Management 5 5 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 4 4 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 4 4 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 2 2 Mobile Workforce Management 4 4 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 3 3 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 5 5 Test and Measurement 5 5 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 3 3 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

13 M How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE KPN is the leading telecom and IT service provider in the Netherlands. Our network is Dutch to the core. We have a clear mission – to help the Netherlands move forward through that network. KPN believes in a society in which communication technology makes life richer, easier and fuller. KPN wants to be the unifier of that society, for people and companies. At home, at work and on the move. KPN has the resources, and the technology and the reliable fixed and mobile networks. We use our knowledge and experience to make our services and products accessible for everyone, anytime, anywhere. We fulfil people’s expectations, but we also achieve the unexpected. KPN believes in technology, in the power of communication and in the power of connection. We are the network that enables the Netherlands to move forward.

NAME: Marion Kremer-Hogenboom EXECUTIVE TITLE: Director Corporate Marketing COMPANY NAME: Royal KPN

As a transparent reliable service provider we are being challenged to change new possibilities of network management day by day. In fact we constantly have to reinvent our existing business model. Marion is responsible for the positioning of the strategic themes and the top level stakeholder & relationship management of the company. Prior to her current position she has more than 20 years of telco experience in the field of marketing sales and reputation.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other X

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 33 IT/Backoffice Systems 33 Value Added Services 34 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 1 1 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 2 2 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 2 2 Customer Care 1 1 CEM 3 3 CRM 3 3 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 1 1 LAN 4 4 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 2 2 Mobile Money 2 2 Mobile Value Added Services 2 2 Mobile Workforce Management 2 2 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 1 1 SDN 3 3 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 3 3 VOIP 3 4 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 3 3 Whole Sale Carrier Services 3 3 BSS 3 3 OSS 3 3 Big Data 3 2 Combating Skill Shortage 3 3 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Lte, cloud, integrated it Your largest technology projects you invest in now and external companies you work with: 00

PART 1: REGISTRATION PROFILE

NAME: Wolfgang Knospe EXECUTIVE TITLE: Head of Strategy Network and IT COMPANY NAME: Swisscom

Wolfgang is head of strategy network & IT at Swisscom Group. He is responsible for the development of strategic directions for the mobile/ fixed/ IT network of Swisscom as well as for the timely identification and assessment of technology trends, challenges and chances.

During the past 12 years he has gathered extensive experience in the telecommunications industry working for several global and regional operators worldwide. His professional background is Vodafone Germany, Vodafone Group, Detecon International (Deutsche Telekom Group).

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 80 IT/Backoffice Systems 10 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 5 5 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 4 4 LTE/4G 1 1 LAN 5 5 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 5 5 Mobile Workforce Management 5 5 Network Management & Optimisation 1 1 Network Performance Management 1 1 Outsourcing/Managed Services 5 5 Remote Monitoring 1 1 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 2 2 SDN 1 1 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 1 1 Test and Measurement 5 5 VOIP 1 1 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 5 5 Whole Sale Carrier Services 2 2 BSS 5 5 OSS 5 5 Big Data 1 1 Combating Skill Shortage 5 5 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

6.4 Mill. mobile, 2.8 Mill fixed How many employees does your company have?

20,000 Services/technologies that are a priority in the next 12 months: Budget mentioned is overall company budget LTE-A G.FAST SDN NVF API Wifi Calling DSL-LTE Bonding Your largest technology projects you invest in now and external companies you work with: All-IP transformation Minor involvement of external companies

PART 1: REGISTRATION PROFILE T-Mobile is one of the largest mobile networks in Poland, providing a full range of telecommunication services to both private and institutional customers. T-Mobile Poland had over 1,500 millions EUR net revenue and over 15 millions customers. The T-Mobile network offers mobile and fixed line telephone and Internet services in subscription, pre-paid and “mix” systems, as well as banking & payment services in partnership with banks.

NAME: Piotr Markowicz EXECUTIVE TITLE: Head ICT COMPANY NAME: T-Mobile

Piotr has 20 years of experience in telecommunication, IT and ICT business on different positions business and technology. His current area of accountability is to develop ICT business of T-Mobile Poland next to mobile business. His main areas of experience & expertise are ICT products and solutions development & management, developing new business models for telecommunication/IT service providers, 3G/4G/5G networks, services and products, cloud/XaaS products & solutions, mobile payment and mobile banking solutions, digital media, IoT – Internet of Things, ITO, BPO, MORAN/MOCN – network sharings / outsourcing, organizations' transformation, processes efficiency and value drive / cost optimization programs, IT strategy, governance & service management, CRM/BSS/OSS environments of modern telecom/IT service providers.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 80 IT/Backoffice Systems 10 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 4 3 CEM 3 4 CRM 2 2 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 1 1 LAN 4 4 Machine 2 Machine (M2M) 2 1 Mobile Backhaul 3 2 Mobile Money 3 2 Mobile Value Added Services 2 2 Mobile Workforce Management 4 3 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 2 2 Remote Monitoring 4 3 Broadband Infrastructure (including FTTx) 2 1 Security (Network, Customer, Mobile) 3 2 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 2 2 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 3 2 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 2 2 Whole Sale Carrier Services 3 3 BSS 3 3 OSS 3 3 Big Data 4 3 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

15,000,000 How many employees does your company have?

5000 Services/technologies that are a priority in the next 12 months: LTE, ICT services, Mobile Voice, Data, VAS Services Your largest technology projects you invest in now and external companies you work with: Mobile Network Modernization 3G/4G , Huawei, NSN, Ericsson

PART 1: REGISTRATION PROFILE T-Mobile Czech Republic has been operating in the Czech market since 1996 and has been a member of the international telecommunications group Deutsche Telekom since 2002. As of 30 June 2014, more than 5.9 million customers were using the operator’s mobile services; T-Mobile thus remains the number one operator in the Czech mobile market. T-Mobile is an integrated operator: in addition to mobile and fixed-line telecommunications services it offers a broad portfolio of IT services and systems-integration solutions under the T-Systems brand for business customers and public administration authorities. T-Mobile is long focused on the quality of its services. Independent tests have repeatedly confirmed that T-Mobile is the quality leader in 2G, 3G (UMTS FDD) and LTE data services as well as in GSM voice services. The company has also received a number of specialist awards for innovative ICT solutions, for example within the IT Project of the Year survey. Since its establishment the company has placed emphasis on taking a responsible approach to business and society. T-Mobile has received, among other awards, Employer of the Year, Employer of the Decade, Company of the Year: Equal Opportunities and the VIA Bona award for the involvement of its employees in philanthropic and volunteer activities. In 2012 the magazine World Finance named T-Mobile Czech Republic the Best Wireless Telecoms Provider in Eastern Europe. T-Mobile is the proud organizer of Rozjezdy, the nation-wide support program for beginning entrepreneurs. Activities intended primarily for non-profit organisations are carried out under the auspices of the T-Mobile Fund program. More information can be found at www.rozjezdyroku.cz and www.prosvetkolemnas.cz. For more information about the company, please visit www.t-press.cz or www.tmobile.cz.

NAME: Vladimir Klein EXECUTIVE TITLE: CTO COMPANY NAME: T-Mobile Czech

Vladimir has worked in various managerial positions in the IT and telco industries. Currently he's responsible for all mobile and fixed telecommunication services & for business support systems at T-Mobile Czech Republic. He worked on different projects in the Czech Republic & Netherlands. He led LTE introduction, network sharing implementation, and he managed several outsourcing deals in IT & NT area. He participated in few mergers in the Netherlands & Czech Republic with integration of fixed, mobile & ICT services into one organization. He gained broad experience with international projects, technology harmonization and consolidation programs.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million X More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 75 IT/Backoffice Systems 10 Value Added Services 15 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 3 3 Business Intelligence 5 5 Business Intelligence Toll / Data Management 5 5 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 5 5 CEM 5 5 CRM 3 3 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 1 1 LAN 5 5 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 5 5 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 2 2 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 5 5 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 5 5 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have? many // pls specify where How many employees does your company have? more than 3500 Services/technologies that are a priority in the next 12 months: Network sharing, LTE, 3G/4G Your largest technology projects you invest in now and external companies you work with: Network sharing, LTE, 3G/4G, integration w/ GTS & T-Sys

PART 1: REGISTRATION PROFILE T-Mobile Poland is one of the largest mobile networks in Poland providing a range of telecommunication services to individual and business customers. It offers both mobile and fixed-line telephony and Internet access in pre-paid, post-paid and mix systems. TMobile PL has over 15 million customers. The company formerly operated under the name Era until being rebranded as T-Mobile on June 5, 2011. The company has been wholly owned by the German telecommunications provider Deutsche Telekom since 2010.

NAME: Dariusz Jurewicz EXECUTIVE TITLE: Head of Technology Security COMPANY NAME: T-Mobile Poland

Dariusz previously worked in various government agencies in the field of IT/NT security. His professional interests are related to securing companies in technology area, in particular the misuse detection in IT/NT systems and security measures implementation. He is currently engaged in many innovative security initiatives at T-Mobile Poland and Deutsche Telekom Group (protection against DDoS attacks, database activity monitoring and data loss prevention).

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 0 IT/Backoffice Systems 70 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 4 4 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 3 3 LTE/4G 2 2 LAN 4 4 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 4 4 Mobile Money 3 3 Mobile Value Added Services 4 4 Mobile Workforce Management 4 4 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 4 4 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 1 1 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 4 4 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 4 4 OSS 4 4 Big Data 4 4 Combating Skill Shortage 4 4 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

15,000,000 How many employees does your company have?

4500 Services/technologies that are a priority in the next 12 months: LTE, ICT B2B Your largest technology projects you invest in now and external companies you work with: LTE - NSN, Huawei

PART 1: REGISTRATION PROFILE The TDC Group is the incumbent operator and leading provider of communications and entertainment solutions in Denmark with a market-leading position within landline telephony, landline broadband, mobility services, pay-TV and the multi-play segment.

Hosting and system integration solutions are also offered to corporate customers. The TDC Group has successfully defended or grown its leading market positions in Denmark over the years. This has been achieved through a range of strong domestic brands covering all customer segments, channels and product categories in the residential and business markets and through the TDC Group’s undisputed position as the leading provider of technology platforms and infrastructure across all the major access technologies – copper, coax, fibre and mobile.

Outside Denmark, the TDC Group has significant presence in the pan-Nordic business market. With fullyowned subsidiaries in Sweden and Norway, based on a comprehensive fibre network, the TDC Group offers pan-Nordic solutions to businesses. At the same time, the TDC Group challenges the local incumbent operators by offering corporate customers seamlessly integrated business solutions, including hosting and systems integration.

NAME: Claus Bunkenborg EXECUTIVE TITLE: VP Strategy & Business COMPANY NAME: TDC

Claus recently joined TDC as the new head of strategy & business development for TDC channels. His main focus is on the digital transformation of customer services and how to balance the need for excellent customer experiences with the constant need for cost optimisation. He has spent the last seven years as head of channel management in Danske Bank, the largest Danish Bank, and prior to that worked as a management consultant for more than 10 years.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 30 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 4 4 Campaign Management 3 2 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 1 1 CEM 1 1 CRM 2 1 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 5 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 4 4 Mobile Money 1 1 Mobile Value Added Services 2 1 Mobile Workforce Management 4 4 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 1 1 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 4 4 SDN 4 4 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 2 2 OSS 2 2 Big Data 3 3 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

2.4 million residential; 900,000 business How many employees does your company have?

8800 Services/technologies that are a priority in the next 12 months: - Digital transformation - Migration to self-service - Automation of order flows - CRM - Loyalty/churn prevention - Channel integration Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE The Telecom Italia Group operates in all the sectors of the advanced communications chain, with highly developed business in fixed-mobile communications and the Internet with the brands Telecom Italia and TIM; in the office & system solutions (Olivetti); in research and development (Telecom Italia Lab). It is mainly present in Europe, the Mediterranean Basin and South America. At June 30, 2014, the Telecom Italia Group is the largest fixed telecommunications operator in Italy, with over 12.8 mln retail physical accesses and a broadband portfolio equal to 8.8 mln accesses (6.9 mln retail and 1.8 mln wholesale). The Group has also 30.7 million mobile telephone lines. Abroad, TIM Brasil is the second largest operator by number of mobile lines (over 74.2 mln), providing mobile telephone and convergent services.

NAME: Attilio Somma EXECUTIVE TITLE: Head of Market Innovation COMPANY NAME: Telecom Italia

Attilio has been head of business positioning since 2014, responsible for developing new strategic projects in TI Group. Previously he was devices and ecosystems development director at Telecom Italia between 2011 and 2014, responsible for mobile and fixed devices; marketing director, Etecsa, Cuba from 2010 to 2011, responsible for mobile marketing and sales; strategic projects & innovative products director, Telecom Italia 2007 to 2010; VAS service evolution director 2006 to 2007; scouting and partnership vice president 2004 to 2006; and business development director, TIM, between 2001 and 2004.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

roughly EUR 4.5 billion for telecom italia group

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 55 IT/Backoffice Systems 30 Value Added Services 15 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business Priority within Priority beyond strategy categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 3 2 Business Intelligence 2 2 Business Intelligence Toll / Data Management 3 3 Campaign Management 2 2 Cloud Computing Software (PaaS/IaaS/SaaS) 2 1 Customer Care 3 2 CEM 3 2 CRM 2 1 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 2 LTE/4G 1 1 LAN 2 1 Machine 2 Machine (M2M) 2 1 Mobile Backhaul 2 2 Mobile Money 2 2 Mobile Value Added Services 1 1 Mobile Workforce Management 3 3 Network Management & Optimisation 2 1 Network Performance Management 3 2 Outsourcing/Managed Services 4 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 2 1 Security (Network, Customer, Mobile) 3 2 SDN 3 2 SIM Activation 2 2 Smart Card and Contactless Technology (NFC) 2 2 Subscriber Data Analytics 2 2 Test and Measurement 4 3 VOIP 2 2 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 3 2 Whole Sale Carrier Services 3 2 BSS/OSS 3 2 Big Data 2 1 Combating Skill Shortage 3 2 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

118 million How many employees does your company have?

Approx. 80,000 Services/technologies that are a priority in the next 12 months: Telecom Italia Group offers telecommunication services, internet, digital content, cloud services and more we are particularly focus in ubb evolution fixed and mobile (lte, fiber), clousd services, innovative vas Your largest technology projects you invest in now and external companies you work with: video platfrom, lte e fiber, cem, cloud, embms, volte

PART 1: REGISTRATION PROFILE The Telecom Italia Group operates in all the sectors of the advanced communications chain, with highly developed business in fixed-mobile communications and the Internet with the brands Telecom Italia and TIM; in the office & system solutions (Olivetti); in research and development (Telecom Italia Lab). It is mainly present in Europe, the Mediterranean Basin and South America. At June 30, 2014, the Telecom Italia Group is the largest fixed telecommunications operator in Italy, with over 12.8 mln retail physical accesses and a broadband portfolio equal to 8.8 mln accesses (6.9 mln retail and 1.8 mln wholesale). The Group has also 30.7 million mobile telephone lines. Abroad, TIM Brasil is the second largest operator by number of mobile lines (over 74.2 mln), providing mobile telephone and convergent services.

NAME: Luigi Licciardi EXECUTIVE TITLE: VP - Head of Technology Plan & Standard Coordination COMPANY NAME: Telecom Italia

With over 25 years of experience in telecommunications mainly inside Telecom Italia Group (after a brief experience in Airspace), he is currently head of standards, IPR & research coordination in Telecom Italia. He has a significant experience in standard and SDOs and currently represents Telecom Italia in several SDO boards and executive committees (ETSI, NGMN, TMF). He was previously on the board of OMTP, OIPF and LISP. He covered various responsibilities in Telecom Italia both in network and marketing as executive vice president industrial relations, head of handsets and technical solutions, access network and handsets, network management, switching technologies.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million X More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 100 IT/Backoffice Systems 0 Value Added Services 0 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 2 2 Customer Care 3 3 CEM 5 5 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 3 3 LTE/4G 1 1 LAN 3 3 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 1 1 Mobile Money 3 3 Mobile Value Added Services 2 2 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 3 3 SDN 2 2 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 3 3 Whole Sale Carrier Services 5 5 BSS 4 4 OSS 4 4 Big Data 1 1 Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

200 million How many employees does your company have?

65,000 Services/technologies that are a priority in the next 12 months: LTE e LTE-A, IoT and m2m, FTTX, NFV and SDN Your largest technology projects you invest in now and external companies you work with: See Above

PART 1: REGISTRATION PROFILE The Telecom Italia Group operates in all the sectors of the advanced communications chain, with highly developed business in fixed-mobile communications and the Internet with the brands Telecom Italia and TIM; in the office & system solutions (Olivetti); in research and development (Telecom Italia Lab). It is mainly present in Europe, the Mediterranean Basin and South America. At June 30, 2014, the Telecom Italia Group is the largest fixed telecommunications operator in Italy, with over 12.8 mln retail physical accesses and a broadband portfolio equal to 8.8 mln accesses (6.9 mln retail and 1.8 mln wholesale). The Group has also 30.7 million mobile telephone lines. Abroad, TIM Brasil is the second largest operator by number of mobile lines (over 74.2 mln), providing mobile telephone and convergent services.

NAME: Sergio Cozzolino EXECUTIVE TITLE: VP Marketing Service Development COMPANY NAME: Telecom Italia

Sergio has been with Telecom Italia Mobile since 1995 in charge of new services and development on end user products acquiring a significative experience on activities related to SIM and smart cards. From 1996 he's taken part in the standardisation activities (ETSI SMG9 and later SCP). He was GSM Association SCAG (Smart Card Application Group) chairman (2002-2012) and in 2003 he chaired the SIM Task Force within the GSMA. Responsible for TIM for the European Research Program SCARAB (1998-1999) and TASSC (1999-2001), Esp@ss (2002-2004). Project Manager for applications based on SIM and smart cards (FINECO Moving, Easybuy, UIC, ‌). He was up to the end of 2002 director of the smart card and services development dept.

In 2003 he was director of the technical marketing and system engineering department for the corporate division. From 2004 to 2012 he was in charge of the innovative ICT mobile service development department, dedicated to the corporate customers. Since 2013 he is in charge of the mobile service development department for the consumer customers and since June 2014 chairman of the SIM Group within the GSMA. PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 40 IT/Backoffice Systems 40 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 4 4 LTE/4G 1 1 LAN 4 4 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 3 3 Mobile Money 1 1 Mobile Value Added Services 1 1 Mobile Workforce Management 2 2 Network Management & Optimisation 4 4 Network Performance Management 4 4 Outsourcing/Managed Services 4 4 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 3 3 SDN 4 4 SIM Activation 1 1 Smart Card and Contactless Technology (NFC) 1 1 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 4 4 OSS 4 4 Big Data 3 3 Combating Skill Shortage 4 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have? more than 30 mil How many employees does your company have? more than 40,000 Services/technologies that are a priority in the next 12 months: Mobile Broadband /LTE/NFC/ EMBS Your largest technology projects you invest in now and external companies you work with: Ericsson/NSN/Gemalto/Microsoft/APple/Samsun/Huawey.....

PART 1: REGISTRATION PROFILE Telefonica is one of the largest telecommunications companies in the world in terms of market capitalisation and number of customers. With its best in class mobile, fixed and broadband networks, and innovative portfolio of digital solutions, Telefonica is transforming itself into a ‘digital telco’, a company that will be even better placed to meet the needs of its customers and capture new revenue growth. The company has a significant presence in 24 countries and a customer base that amounts more than 315.7 million accesses around the world. Telefonica has a strong presence in Spain, Europe and Latin America, where the company focuses an important part of its growth strategy. Telefonica is a 100% listed company, with more than 1.5 million direct shareholders. Its capital traded on the continuous market on the Spanish Stock Exchanges (Madrid, Barcelona, Bilbao and Valencia) and on those of London, New York, Lima and Buenos Aires.

NAME: Jorge Alvarez EXECUTIVE TITLE: Director of Infrastructure Development COMPANY NAME: Telefonica

Jorge is Telefonica director for infrastructure consolidation and development. He is the responsible within Telefonica global strategic projects unit to originate and develop strategic opportunities for infrastructure consolidation and development with special focus in network sharing, M&A support, spectrum auctions and strategic infrastructure assets acquisitions or divestments. Previous in Telefonica he was head of technology strategy, with responsibilities on shaping technology roadmap and investment decision for Telefonica operating business in Europe. Prior to join Telefonica he had several roles on technology strategy, introduction and support in Hutchison UK and Nortel Networks.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 70 IT/Backoffice Systems 20 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 1 1 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 5 5 CEM 4 4 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 1 1 LAN 2 2 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 1 1 Mobile Money 3 3 Mobile Value Added Services 1 1 Mobile Workforce Management 2 2 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 1 1 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 2 2 SDN 1 1 SIM Activation 2 2 Smart Card and Contactless Technology (NFC) 2 2 Subscriber Data Analytics 1 1 Test and Measurement 3 3 VOIP 1 1 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 1 1 Whole Sale Carrier Services 1 1 BSS 2 2 OSS 2 2 Big Data 2 2 Combating Skill Shortage 2 2 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have? >300 million How many employees does your company have?

120,000 Services/technologies that are a priority in the next 12 months: FTTx, LTE, Wi-Fi, Cloud, Mobile backhaul, Optical backbone Your largest technology projects you invest in now and external companies you work with: 4G roll-out in EU+LatAm (Ericsson, NSN, Huwaei ) Fibre deployment in Spain and Brasil (Huwaei, ALU )

PART 1: REGISTRATION PROFILE O2 is the largest integrated telecommunications provider in the Czech market. At present the company operates close to eight million mobile and fixed accesses, which ranks it among the market leaders in fully converged services in Europe. To users of mobile services in the Czech Republic O2 offers state-of-the-art HSPA+ and LTE technology. In 2012 and 2013, O2 completely altered the landscape of the Czech telecommunications playing field when the company, as the first operator in the country, opened its network to virtual operators, and, in spring 2013, revolutionized the market with its unlimited FREE tariffs. O2 has the most comprehensive proposition of voice and data services in the Czech Republic, and it actively exploits the growth potential of the various business lines, especially ICT. Data centres, with total floor area of 7,300 square metres, rank the company among the leaders in hosting, cloud and managed services. O2 data centres are the only ones in the Czech Republic and in Central Europe to have TIER III certification. The company is also, with its O2 TV, the largest IP TV provider in the Czech Republic. In Slovakia, where O2 has had operations since 2007, close to 1.5 million people used its services in the third quarter of 2013. O2 is presently No. 3 in the Slovak telecommunications market. In January 2014, O2 became a member of the Czech investment group PPF. NAME: Luis Malvido EXECUTIVE TITLE: Chairman of the Board of Directors COMPANY NAME: Telefonica O2

Luis joined Telefonica in the late 1980s during the privatisation process as a member of a team for the valuation of the target company. In June 1998 he was appointed vice president and CEO at Telefonica Moviles Argentina, where he was responsible for the start-up of the company, its merger with another regional operator and for the establishment of a nationwide mobile operator. From January 2005 he was president and CEO of Telefonica Venezuela, Movistar and later he became a president of the quality committee in Latin America. From January 2008 he was CEO at TeleSP, the Telefonica fixed subsidiary in Brazil. In February 2010 he was appointed CEO and chairman of the board of directors of Telefonica O2 Czech Republic.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 65 IT/Backoffice Systems 25 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 2 2 Business Intelligence 5 5 Business Intelligence Toll / Data Management 5 5 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 4 3 Customer Care 4 4 CEM 3 4 CRM 3 4 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 4 3 Green Energy/Power Infrastructure 5 5 LTE/4G 1 2 LAN 5 5 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 2 2 Mobile Money 4 4 Mobile Value Added Services 5 5 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 5 5 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 1 1 Security (Network, Customer, Mobile) 4 4 SDN 5 5 SIM Activation 5 4 Smart Card and Contactless Technology (NFC) 4 4 Subscriber Data Analytics 3 2 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 4 4 OSS 4 4 Big Data 3 3 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

10,000,000 How many employees does your company have?

5000 Services/technologies that are a priority in the next 12 months: LTE, FTTx, IPTV Your largest technology projects you invest in now and external companies you work with: LTE in an active sharing fashion

PART 1: REGISTRATION PROFILE Slovak Telekom is the largest Slovak multimedia operator. Telekom brand offers the complex portfolio of voice and data services provided via fixed and mobile network.

It also constantly introduces international know-how, innovative solutions and technological trends to the market. Company invests in the most advanced optical infrastructure, operates the next generation network (NGN) and is the largest broadband provider in the country. As the first multimedia operator, it offers the digital TV Magio via fixed networks and satellite technology DVB-S2. In the field of mobile communication, it provides Internet connectivity via several different technologies for high-speed data transmission.

NAME: Dusan Svalek EXECUTIVE TITLE: CMO COMPANY NAME: Telekom Slovakia

Dusan's career began with the positions of product and senior brand manager at the companies Benckiser and Johnson&Johnson, respectively. He worked in the Boston Consulting Group for six years. He joined T-Mobile Slovensko in 2004 as director of the customer service division and since 2007 he was chief marketing officer. From 1 July to 31 December 2010 he held the post of marketing director at Slovak Telekom. Since January 2011 Dusan has been responsible for marketing strategy for individual segments and for product management and the development of voice and data services in line with Deutsche Telekom‘s international strategy. In October 2012 he was named as chief mass market segment officer.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 20 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 4 4 Site Sharing + Co Location 4 4 Business Intelligence 1 1 Business Intelligence Toll / Data Management 1 1 Campaign Management 1 1 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 3 3 CEM 2 2 CRM 2 2 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 5 5 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 4 4 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 3 3 SDN 5 5 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 3 3 OSS 3 3 Big Data 2 2 Combating Skill Shortage 2 2 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

3.5 Million How many employees does your company have?

3600 Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE Telekom Slovenije is a comprehensive communications service provider in Slovenia, it is a part of Telekom Slovenije Group. The company is recognised as the leader in the introduction and connection of new generations of mobile and fixed communication services, system integration and cloud computing services and multimedia content. The Telekom Slovenije Group is among the most comprehensive communication service providers in South-Eastern Europe. In addition to being the national telecommunications operator in Slovenia, it also operates through its subsidiaries on the markets of South-Eastern Europe in Kosovo, Macedonia, Bosnia and Herzegovina, Croatia, Montenegro, Germany and Gibraltar. The Group’s activities include fixed and mobile communications services, digital content and services, multimedia services and digital advertising, system integration and cloud computing services, construction and maintenance of telecommunications networks as well as conservation of natural and cultural heritage in the SeÄ?ovlje Saltpans Regional Park.

NAME: Saso Savic EXECUTIVE TITLE: CIO COMPANY NAME: Telekom Slovenia

Saso has served as CIO at Telekom Slovenije since November 2012. Previous roles and responsibilities include: head of development, CIO at Ipko, senior strategy advisor at Mobitel, head of corporate support sector, head of mobile payment division, project manager.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 20 IT/Backoffice Systems 65 Value Added Services 15 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 1 1 Site Sharing + Co Location 3 3 Business Intelligence 1 1 Business Intelligence Toll / Data Management 2 1 Campaign Management 1 2 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 2 2 CEM 2 2 CRM 1 1 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 5 5 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 3 3 Mobile Money 2 2 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 5 5 Network Performance Management 4 4 Outsourcing/Managed Services 3 3 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 4 4 SDN 4 4 SIM Activation 3 3 Smart Card and Contactless Technology (NFC) 2 2 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 4 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 2 2 OSS 4 4 Big Data 2 1 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

1.3 mio mobile, fixed How many employees does your company have?

2700 Services/technologies that are a priority in the next 12 months: BSS transformation (mobile fix convergent) LTE Your largest technology projects you invest in now and external companies you work with: BSS transformation (mobile fix convergent) - SAP

PART 1: REGISTRATION PROFILE The telco market in Denmark is probably one of the most competitive markets in the world.

We decided two years ago to change the strategy. We decided to differentiate from our competitors because we realized that the current situation was unsustainable. We decided to be best in service and create Denmark's network number one. Today we have the best network and our NPS (net promoter score) improves day by day. Our main focus is to change the culture and secure that the network is the fundament for the whole turnaround. Today we have established network sharing with another operator and we work intensely with development, optimization and operations. We operate our network in a customer centric way and have implemented a new customer centric culture. Every day we get direct NPS feedback from our customers so we make sure that we operate the network with an outside-in-philosophy.

NAME: Kim Krogh Andersen EXECUTIVE TITLE: Director Network Operations COMPANY NAME: Telenor DK

Kim has 13 years of leadership experience from the army. Different positions and secondment in Iraq and Afghanistan have given him a unique opportunity to try all facets of leadership. As an officer in the army it is fundamental to lead, motivate, coach and create followers. Leadership is his generic skill and talent. Due to his time in the military and in Telenor Kim has developed a solid experience in operations, customer understanding and strategy. He has worked in Telenor for six years, the first four years in various leadership positions in customer service. His recent position in customer service was director of customer service BtC. In 2012 Kim got the opportunity to be director of operations in our technical division. Today he is director of network operations and RAN technology. The experience from the network division combined with his customer service experience gives Kim a unique opportunity to understand how we can utilize the network in a commercial way and make sure that our network and the technology add value in an end to end perspective.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 70 IT/Backoffice Systems 20 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 3 3 CEM 1 1 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 5 5 LTE/4G 1 1 LAN 4 4 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 2 2 Mobile Workforce Management 2 2 Network Management & Optimisation 1 1 Network Performance Management 1 1 Outsourcing/Managed Services 5 5 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 4 4 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 3 3 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 3 3 Big Data 2 1 Combating Skill Shortage 5 5 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

2,000,000 How many employees does your company have?

1700 Services/technologies that are a priority in the next 12 months: - Mobile Network Your largest technology projects you invest in now and external companies you work with: IT transformation

PART 1: REGISTRATION PROFILE Tiscali is one of the leading alternative telecommunications companies in Italy. Tiscali provides its private and business customers with a vast range of services: Internet access through dial-up and ADSL as well as voice, VoIP, media and value-added services and other technologically advanced products. As of 30 June 2012 Tiscali recorded over 465,000 ADSL clients. Of these, over 335,000 are dual play clients.

NAME: Antonio Pittalis EXECUTIVE TITLE: IT Infrastructure Manager COMPANY NAME: Tiscali

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 20 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 5 5 Business Intelligence Toll / Data Management 5 5 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 2 1 Customer Care 5 5 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 1 1 Green Energy/Power Infrastructure 1 1 LTE/4G 5 5 LAN 1 1 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 5 5 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 2 2 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 1 1 SDN 2 1 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 5 5 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS/OSS 5 5 Big Data 3 2 Combating Skill Shortage 3 3 How is your organization categorized?

Internet Service Provider How many subscribers does your company have?

1,000,000 How many employees does your company have?

900 Services/technologies that are a priority in the next 12 months: Datacenter infrastructure - Tier IV certification Software Defined Networking Datacenter Security (Firewall IPS - DDoS) Cloud services Virtual Desktop Infrastructure Your largest technology projects you invest in now and external companies you work with: Datacenter infrastructure - Tier IV certification

PART 1: REGISTRATION PROFILE Türk Telekom group is Turkey's world-class, integrated telecommunication and technology services provider offering its customers the complete range of fixed line, mobile, data and Internet services. Privatized in 2005 and IPOed in 2008, Türk Telekom has undergone a successful transformation resulting in increased efficiency and significant OPEX savings together with an enlarged scope of services. 55% of Türk Telekom shares belongs to Oger Telekomünikasyon A.Ş. and 30% belongs to the Turkish Treasury. The remaining 15% is publicly traded. Türk Telekom shares have been listed at Borsa Istanbul (BIST) since May 2008.

NAME: Aysu Senem Cavdar EXECUTIVE TITLE: Head of Marketing COMPANY NAME: Turk Telecom

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million X 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 0 IT/Backoffice Systems 0 Value Added Services 100 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 5 5 Business Intelligence 2 5 Business Intelligence Toll / Data Management 3 5 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 4 4 CEM 3 3 CRM 3 3 Customer Loyalty/ Churn Management 2 4 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 4 3 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 2 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 1 3 Test and Measurement 5 5 VOIP 5 2 Wireless Infrastructure (WiMax, LTE, In Building) 5 2 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 1 4 Combating Skill Shortage 5 5 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have?

13,4M How many employees does your company have?

25K Services/technologies that are a priority in the next 12 months: Bundle services Converged services 4G/LTE (my company) Your largest technology projects you invest in now and external companies you work with: -

PART 1: REGISTRATION PROFILE Türk Telekom group is Turkey's world-class, integrated telecommunication and technology services provider offering its customers the complete range of fixed line, mobile, data and Internet services. Privatized in 2005 and IPOed in 2008, Türk Telekom has undergone a successful transformation resulting in increased efficiency and significant OPEX savings together with an enlarged scope of services. 55% of Türk Telekom shares belongs to Oger Telekomünikasyon A.Ş. and 30% belongs to the Turkish Treasury. The remaining 15% is publicly traded. Türk Telekom shares have been listed at Borsa Istanbul (BIST) since May 2008.

NAME: Ali Furkan Akin EXECUTIVE TITLE: Marketing Manager COMPANY NAME: Turk Telekom

Ali is a marketing manager working at Turk Telekom since 2005. He started this career as a pricing expert at Turk Telekom, promoted to manager position in 2009. He led pricing decisions for conventional products (voice and data) and new generation services and also managed regulatory process for these services. He also worked on planning and marketing analytics for enterprise segments. After almost eight years of pricing and planning experience he started to work on segmentation and bid management for key account segments at Turk Telekom.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 30 Value Added Services 20 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 5 Site Sharing + Co Location 3 3 Business Intelligence 4 4 Business Intelligence Toll / Data Management 4 4 Campaign Management 2 2 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 5 5 CRM 5 5 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 4 4 LTE/4G 4 4 LAN 4 4 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 3 3 Mobile Money 5 5 Mobile Value Added Services 4 4 Mobile Workforce Management 5 5 Network Management & Optimisation 4 4 Network Performance Management 5 5 Outsourcing/Managed Services 3 3 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 4 4 Whole Sale Carrier Services 2 2 BSS 4 4 OSS 4 4 Big Data 4 4 Combating Skill Shortage 4 4 How is your organization categorized?

Fixed Network Operator How many subscribers does your company have? +20,000,000 How many employees does your company have? +25,000 Services/technologies that are a priority in the next 12 months: Cloud Services, Mobile Backhaul/Infrastructure Services, Wi-Fi Solutions for corporate segment.

Your largest technology projects you invest in now and external companies you work with: Cloud, Virtual PBX, Wi-Fi. Working with, Cisco, Alcatel, Microsoft, Aruba etc.

PART 1: REGISTRATION PROFILE upc cablecom has been shaping the telecommunications sector for many years. But what lies behind this group with around 1,500 employees? upc cablecom is the largest cable network operator in Switzerland. The company is a subsidiary of Liberty Global (LGI) and in 2012 it achieved a turnover of over CHF 1.18 billion. upc cablecom’s own network connects over two million households and covers all the major Swiss cities. The roots of upc cablecom lie in the company Rediffusion AG. Rediffusion was active as early as the 1930s in the broadcasting of radio and later also in television. The company cablecom came into being in the 1990s as a result of the merger between Rediffusion and other cable network operators. In the years that followed cablecom made major investments in the expansion of its own network. Even at that time the company was setting new standards and forged ahead with development in the markets of the future: Internet, telephony and digital television. Today the services of upc cablecom are available via the cable network, which now covers approximately 70% of Switzerland. Via a permanently installed cable connection in their homes, residential customers in the relevant catchment area can obtain from upc cablecom up to 200 digital TV programmes, Internet with maximum bandwidth (150 Mbit/s) and also affordable telephony services. The company also cooperates with partner networks and offers products for business customers (networking of company sites, Internet, telephony and TV connections as well as other office solutions). The upc cablecom head office is situated in the heart of Zurich. With offices in Manno and Yverdon the company is also represented in the different language regions of Switzerland. The company has a total of approximately 1,500 employees.

NAME: Leandro Boschelle EXECUTIVE TITLE: Director Strategy & Planning COMPANY NAME: upc cablecom

Leandro has more than 20 years of experience in the TMT business, working in a number of different countries, including Belgium, Germany, China, Australia and Switzerland. He held major executive positions at Alcatel, Swisscom, Deutsche Telecom, Worldzap, Kirchmedia and Telenet. In 2006 he joined Cablecom, a upc affiliate in Switzerland, responsible for triple play product management. Since 2011 he has been director of strategy and business development.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million X 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 65 IT/Backoffice Systems 25 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 3 Site Sharing + Co Location 5 5 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 3 3 Cloud Computing Software (PaaS/IaaS/SaaS) 5 5 Customer Care 5 5 CEM 5 5 CRM 3 3 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 3 3 LAN 5 5 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 5 5 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 3 3 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 3 3 Combating Skill Shortage 3 3 How is your organization categorized?

Cable Operator How many subscribers does your company have?

1.7 M How many employees does your company have?

1500 Services/technologies that are a priority in the next 12 months: Mobile and convergent fixed/mobile communication services Your largest technology projects you invest in now and external companies you work with: Mobile Roll out ( Ericsson/ Amdocs); Data Volume consumption monitoring. Nagra, NDS, CISCO

PART 1: REGISTRATION PROFILE Vipnet was the first private mobile operator in Croatia. In September 1998 Vipnet was granted a concession for the second GSM network in Croatia and started its commercial operations in July 1999. At the time when Vipnet entered the market, the penetration rate in Croatia represented just 4.6%, while it reached 117.5 % by the end of 2011. By entering the Croatian telecommunications market, Vipnet introduced competition into mobile telephony. Prices were cut down by half and the quality of services was raised to the highest possible level.

Due to its great success compared with the existing operator, Vipnet is known for having the best market entrance of a second GSM operator in Europe ever. In August 2011 Vipnet acquired B.net, the largest Croatian cable operator that offers fixed telephony, broadband Internet access and television services. At the end of Q1 2012 Vipnet had 1.964 million customers. Vipnet is part of the Telekom Austria Group and is a strategic partner of Vodafone, the leading global mobile operator. The quality of its services ranks it among the best operators in the world and its team consists of young university educated professionals of an average age of 35. Thanks to its steady introduction of innovations related to products, services, technology, employees, quality standards ... Vipnet has gained the status of innovations leader in Croatia's telecommunications market.

NAME: Adrian JeĹžina EXECUTIVE TITLE: CTO COMPANY NAME: Vipnet

Adrian was appointed member of Vipnet’s management board in April 2012 and is responsible for multimedia, cloud and fixed access. In July 2014 he took over the position of Vipnet chief technology officer. He assumed this position after Vipnet's acquisition of B.net in August 2011, where he served as president of the board and CEO from 2006. In 2013, at the annual assembly of the Croatian Employers' Association (CEA), Adrian was appointed as a president of the CEA - ICT Association.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 50 IT/Backoffice Systems 25 Value Added Services 25 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 1 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 2 5 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 4 4 CEM 4 3 CRM 4 4 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 2 1 LAN 2 2 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 1 1 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 4 3 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 3 3 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 2 2 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 2 2 Test and Measurement 2 2 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 2 2 WAN 2 2 Whole Sale Carrier Services 5 5 BSS 3 3 OSS 3 3 Big Data 3 3 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

1100 Services/technologies that are a priority in the next 12 months: Convergent fixed and mobile network Your largest technology projects you invest in now and external companies you work with: IT transformation LTE Cable rollout

PART 1: REGISTRATION PROFILE Mobile operator Vodafone Czech Republic has been part of one of the largest telecommunications groups in the world, Vodafone Group, since 2005. In the Czech Republic it currently provides services to more than three million customers. Since 2007 the company provides comprehensive telecommunications services (voice and data services over fixed and mobile networks) for business customers from both private and public sectors under the name Vodafone OneNet. Vodafone is the leader in mobile broadnet coverage. At the end of September 2014 it covered by its turbo Internet (LTE 800, 900 a 1800 MHz + 3G) 87% of the Czech population. The company is also active in corporate social responsibility. It founded the Vodafone CR Foundation, which is the third-largest corporate foundation in the republic based on the volume of distributed funds and has distributed more than 140 million to the nonprofit sector. In the beginning of 2011 Vodafone launched the first green network. Vodafone has repeatedly won the competitions CSR Award and Top Corporate Philanthropist in corporate social responsibility.

NAME: Tanja Richter EXECUTIVE TITLE: CTO COMPANY NAME: Vodafone Czech Republic

Tanja is responsible for planning, building and running of the network and IT for VF CZ. Security and business continuity are also part of her portfolio. She has been in her role since August 2011. Before that she held various technology positions in VF DE, among them director technology strategy and wholesale demand management.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million X 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 70 IT/Backoffice Systems 20 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 2 Site Sharing + Co Location 1 1 Business Intelligence 3 3 Business Intelligence Toll / Data Management 5 5 Campaign Management 4 4 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 3 3 CEM 3 3 CRM 4 4 Customer Loyalty/ Churn Management 4 4 Data Centre Optimization 3 3 Green Energy/Power Infrastructure 3 3 LTE/4G 2 2 LAN 4 4 Machine 2 Machine (M2M) 3 3 Mobile Backhaul 3 3 Mobile Money 3 3 Mobile Value Added Services 3 3 Mobile Workforce Management 3 3 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 3 3 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 3 3 Security (Network, Customer, Mobile) 3 3 SDN 3 3 SIM Activation 4 4 Smart Card and Contactless Technology (NFC) 3 3 Subscriber Data Analytics 3 3 Test and Measurement 4 4 VOIP 4 4 Wireless Infrastructure (WiMax, LTE, In Building) 3 4 WAN 4 4 Whole Sale Carrier Services 4 4 BSS 3 3 OSS 4 4 Big Data 3 3 Combating Skill Shortage 4 4 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

3.5 mio How many employees does your company have?

1600 Services/technologies that are a priority in the next 12 months: mobile network, LTE, bid data Your largest technology projects you invest in now and external companies you work with: LTE rollout, Huawei

PART 1: REGISTRATION PROFILE Vodafone Germany ist mit 10.500 Mitarbeitern und 9,8 Milliarden Euro Umsatz (gemeinsam mit Kabel Deutschland) einer der größten und modernsten Telekommunikationsanbieter in Europa. Als innovativer und integrierter Technologieund Dienstleistungskonzern mit Hauptsitz in Düsseldorf steht Vodafone Deutschland für Kommunikation aus einer Hand: Mobilfunk und Festnetz sowie Internet und BreitbandDatendienste für Geschäfts- und Privatkunden. Kontinuierliche Entwicklungen, zahlreiche Patente sowie Investitionen in neue Produkte, Services und das moderne Netz haben Vodafone zum Innovationsführer im deutschen Telekommunikationsmarkt werden lassen. Vodafone stellt sich seiner gesellschaftlichen Verantwortung. Die Vodafone Stiftung Deutschland initiiert und fördert als gesellschaftspolitischer ThinkTank zahlreiche Programme auf den Feldern Bildung, Integration und soziale Mobilität. Das Unternehmen gehört zur Vodafone Group.

NAME: Eric Kuisch EXECUTIVE TITLE: Technical Director COMPANY NAME: Vodafone Germany

Between 2009 and joining Vodafone he was general manager network services at telecommunications service provider KPN, with responsibility for mobile and fixed line operations and development. He held various management positions at KPN from 1991 onwards, including director IT operations, director business process management and senior vice president customer service & operations. In the latter function he drove the development of integrated products and services and ICT solutions for enterprise customers. The broadly experienced management executive started out his career in KPN's Dutch R&D division.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million 100 - 150 Million More than 150 Million X Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 71 IT/Backoffice Systems 29 Value Added Services 0 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 1 1 Site Sharing + Co Location 3 3 Business Intelligence 1 1 Business Intelligence Toll / Data Management 1 1 Campaign Management 2 2 Cloud Computing Software (PaaS/IaaS/SaaS) 1 1 Customer Care 1 1 CEM 1 1 CRM 1 1 Customer Loyalty/ Churn Management 1 1 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 1 1 LAN 5 5 Machine 2 Machine (M2M) 2 2 Mobile Backhaul 2 2 Mobile Money 4 4 Mobile Value Added Services 5 5 Mobile Workforce Management 2 2 Network Management & Optimisation 2 2 Network Performance Management 2 2 Outsourcing/Managed Services 1 1 Remote Monitoring 3 3 Broadband Infrastructure (including FTTx) 2 2 Security (Network, Customer, Mobile) 1 1 SDN 1 1 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 2 2 Test and Measurement 5 5 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 1 1 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 1 1 OSS 1 1 Big Data 1 1 Combating Skill Shortage How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE

NAME: Vasco Elvas EXECUTIVE TITLE:

M2M Software Development Manager Enterprise Products and Services Group Technology

COMPANY NAME: Vodafone Group

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million X 50 - 100 Million 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 60 IT/Backoffice Systems 30 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 2 1 Site Sharing + Co Location 5 5 Business Intelligence 2 1 Business Intelligence Toll / Data Management 2 1 Campaign Management 5 5 Cloud Computing Software (PaaS/IaaS/SaaS) 2 1 Customer Care 1 1 CEM 5 5 CRM 2 1 Customer Loyalty/ Churn Management 5 5 Data Centre Optimization 5 5 Green Energy/Power Infrastructure 5 5 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 1 1 Mobile Backhaul 5 5 Mobile Money 5 5 Mobile Value Added Services 5 5 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 3 2 Remote Monitoring 4 4 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 1 1 SDN 5 5 SIM Activation 3 2 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 2 1 Test and Measurement 3 3 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 2 1 OSS 2 1 Big Data 3 1 Combating Skill Shortage 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

How many employees does your company have?

Services/technologies that are a priority in the next 12 months: Your largest technology projects you invest in now and external companies you work with:

PART 1: REGISTRATION PROFILE Yoigo is the fourth mobile phone operator in the Spanish market. The service it offers is based on honesty, transparency, simplicity and the streamlining of internal resources enabling it to pass on savings directly to its customers and offer lower prices.

TeliaSonera, the leading telecom operator in the Nordic and Baltic regions has a 76.6% shareholding in the company. ACS, a construction and services group, has a 17% stake, FCC a 3.4% stake and Telvent a 3% stake.

NAME: Mikael ElsĂŠus EXECUTIVE TITLE: CTO COMPANY NAME: Yoigo

Mikael joined Yoigo in 2013. He held several positions at TeliaSonera during 2005-2013 including vice president product management Sweden and vice president product management business Nordic & Baltic. During 2000-2004 he served as vice president and CTO at SUNAB, the first 3G joint venture in Sweden. He also held positions as head of network planning, head of international development and head of product development within Telia.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million X 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 80 IT/Backoffice Systems 10 Value Added Services 10 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 5 4 Site Sharing + Co Location 3 3 Business Intelligence 3 3 Business Intelligence Toll / Data Management 3 3 Campaign Management 2 2 Cloud Computing Software (PaaS/IaaS/SaaS) 4 4 Customer Care 4 4 CEM 3 2 CRM 4 4 Customer Loyalty/ Churn Management 3 3 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 5 4 LTE/4G 2 2 LAN 5 5 Machine 2 Machine (M2M) 4 4 Mobile Backhaul 4 4 Mobile Money 4 4 Mobile Value Added Services 3 3 Mobile Workforce Management 5 5 Network Management & Optimisation 3 3 Network Performance Management 3 3 Outsourcing/Managed Services 2 2 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 4 4 Security (Network, Customer, Mobile) 3 3 SDN 4 3 SIM Activation 5 4 Smart Card and Contactless Technology (NFC) 5 4 Subscriber Data Analytics 4 4 Test and Measurement 4 4 VOIP 3 3 Wireless Infrastructure (WiMax, LTE, In Building) 4 3 WAN 5 5 Whole Sale Carrier Services 4 4 BSS 3 3 OSS 4 4 Big Data 3 3 How is your organization categorized?

Mobile Network Operator How many subscribers does your company have?

4,000,000 How many employees does your company have?

105 Services/technologies that are a priority in the next 12 months: LTE Your largest technology projects you invest in now and external companies you work with: Network. Ericsson

PART 1: REGISTRATION PROFILE One of the most frequently visited Slovak Internet Portals and well known brand, Zoznam.sk, was founded in 1997. Zoznam, Ltd. is a member of the Slovak Telekom Group. It specializes in searching webpages and provides its users with all the information one would need to access. The Zoznam.sk offers more than 40 online products. Among the most important products of the Zoznam.sk portal is one of the most frequently visited Slovak news server – Topky.sk. According to the independent audit of the Mediaresearch Company, the visit rate of the Zoznam.sk portal and its products (excl.Topky.sk) represented 2 312 615 RU of real users which was apparent in September 2014. According to this audit, the users of Zoznam also represent 65% of all Slovak users.

NAME: Martin Mac EXECUTIVE TITLE: Board of Directors & CEO COMPANY NAME: Zoznam.sk Since 2010 Martin has been a member of the board of directors at Slovak Telekom, which is the largest multimedia operator in Slovakia. Since 2007 he has worked as a director (CEO) of one of the most successful online companies in Slovakia – Zoznam.sk, with more than 40 products in its portfolio. As an executive director Martin currently manages more than 70 internal employees. His career in the telecommunications industry began at Slovak Telekom in 2003. From 2010 to 2012 he held a position of a vice chairman of the board of directors at Slovak Telekom.

PART 2: BUDGETING AND SPENDING What is your total budget for 2014?

Less than 10 Million 10 - 50 Million 50 - 100 Million X 100 - 150 Million More than 150 Million Other

How is your 2014 budget allocated across these business strategy categories? (as a %) Infrastructure Investments 40 IT/Backoffice Systems 30 Value Added Services 30 100%

PART 3: INVESTMENT PRIORITIES How is your 2014 budget allocated across these business strategy Priority within Priority beyond categories? (1=Highest | 5=Lowest) 12 mths 12 mths Billing 3 3 Site Sharing + Co Location 5 5 Business Intelligence 2 2 Business Intelligence Toll / Data Management 2 2 Campaign Management 2 2 Cloud Computing Software (PaaS/IaaS/SaaS) 3 3 Customer Care 2 2 CEM 2 2 CRM 2 2 Customer Loyalty/ Churn Management 2 2 Data Centre Optimization 4 4 Green Energy/Power Infrastructure 2 2 LTE/4G 5 5 LAN 5 5 Machine 2 Machine (M2M) 5 5 Mobile Backhaul 5 5 Mobile Money 2 2 Mobile Value Added Services 2 2 Mobile Workforce Management 5 5 Network Management & Optimisation 5 5 Network Performance Management 5 5 Outsourcing/Managed Services 5 5 Remote Monitoring 5 5 Broadband Infrastructure (including FTTx) 5 5 Security (Network, Customer, Mobile) 2 2 SDN 5 5 SIM Activation 5 5 Smart Card and Contactless Technology (NFC) 5 5 Subscriber Data Analytics 3 3 Test and Measurement 5 5 VOIP 5 5 Wireless Infrastructure (WiMax, LTE, In Building) 5 5 WAN 5 5 Whole Sale Carrier Services 5 5 BSS 5 5 OSS 5 5 Big Data 2 2 Combating Skill Shortage 5 5 How is your organization categorized?

Internet Service Provider How many subscribers does your company have?

2,500,000 How many employees does your company have?

65 Services/technologies that are a priority in the next 12 months: email platform Your largest technology projects you invest in now and external companies you work with: email, Microsoft