LUHFT Life - June 2023

Contents

4-5 Your new Hospital Leadership Teams 6-7 Improving how we deliver the Fundamentals of Care

• Develop your skills with an apprenticeship

• Double award win for Axess

8-9 Celebrating International Nurses Day 11 New surgical unit to reduce patient waiting times 13 Dream Eurovision role helped Liverpool shine 14 Living our values

• Team LUHFT are busy bee-ing sustainable!

• Research and Innovation celebrate International Clinical Trials Day.

Send us your stories

We want our staff magazine to reflect all the great achievements and inspirational stories from you and your colleagues.

Within LUHFT Life we’ll be covering key Trust priorities but we also want to showcase the amazing people that make up our organisation and share what’s happening throughout our hospitals.

Is there an award you’ve gained, an innovative way your team is working, an inspiring patient experience or a new patient treatment that deserves recognition? Send your stories to communications@liverpoolft.nhs.uk.

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The team leading the way for theatre improvements

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Centre to support dementia care opens New wellbeing role launched at LUHFT

Front cover image:

Each month our cover will feature a member of staff who is living our values. The cover of this edition is Katini Krichena, one of Aintree's newly qualified Professional Nurse Associates. Katini, along with four other colleagues in the Critical Care Department, have qualified to provide wellbeing support to our staff.

If you know a colleague who is caring, fair and innovative and would like to feature on our cover, email: communications@liverpoolft. nhs.uk

The team leading the way for theatre improvements

A new team of Theatre Academy Leads at LUHFT are working innovatively to improve theatre utilisation and efficiency across LUHFT.

Launched by NHS Cheshire and Merseyside, this approach supports an effective system-wide theatre productivity programme. Nine LUHFT colleagues will work with teams across each site to create sustainable changes to the running of theatres. Together, they will focus on improving scheduling and pre-operative assessment, reducing on-the-day cancellations and improving theatre start times.

Speaking of the new Theatre Efficiency Programme, theatre lead Sean Stamper says: ‘‘Increasing efficiency within theatres is a big project requiring a huge team effort."

Improved theatre utilisation and efficiency forms part of our wider improvement plan, which outlines the changes we’re making in both operational performance and financial sustainability. This programme provides a holistic approach to ensuring our theatres are value driven, to improve staff experience and patient care.

The ACT Team are working to improve everyone’s life at LUHFT

The feedback provided by colleagues through the Staff Survey and more recently, the Life at LUHFT – Let’s Talk Big Conversation, has provided a valuable insight into how colleagues feel about our current culture.

Now these results have been analysed, your culture change team, Advancing Culture

Together (ACT) are supporting the wider organisation in making the necessary improvements for LUHFT to become a great place to work and learn.

ACT meet monthly to discuss the latest updates to cultural improvement at LUHFT, providing vital feedback and support which enables the programme to run smoothly.

Through their now regular sessions, ACT have already achieved a huge amount towards culture change, including supporting interviews with our board to recruit new leaders, developing the LUHFT culture data dashboard, and supporting culture focus groups to hear from underrepresented staff groups.

Supporting ACT on their culture mission is also 285 (and counting!) Culture ambassadors who

collect feedback and disseminate culture related information, views and data to the rest of the organisation. The ambassadors network is crucial to ensuring we are all on this journey together.

We are continuing to grow the Culture Network and need your support to do this.  If you are passionate about improving culture at LUHFT and would like to know more about how to get involved, please contact lifeatluhft@liverpoolft.nhs.uk.

To meet some of the team members or read more about our ongoing culture improvements, visit: https://bit.ly/3onJNdl

Theatre leads - Broadgreen

Sean Stamper - Theatres Claire MorrisTheatre Lead Aintree

Your new Hospital

We have introduced new Hospital Leadership structures at Aintree, the Royal, Broadgreen and Liverpool Clinical Laboratories (LCL).

These changes ensure that our focus is on empowering colleagues through our new working arrangements to keep decisionmaking as a close to the patient as possible and establishing a culture whereby we are all living our values. In this way we are putting patients and colleagues at the heart of LUHFT.

The new governance will provide strengthened control and corporate services support, with more decisions made at a site-level to increase responsiveness. We will continue to operate as one organisation, sharing the same vision and values. Our Executive Team have oversight and make decisions that impact LUHFT at a Trust-level, but Hospital Leadership Teams have devolved control of aspects that impact upon their effective running and ability to respond.

Hospital Leadership Team Structure

To view a short video about our new Hospital Management Boards, scan the QR code.

The Executive Managing Director is also a member of our Trust Board, ensuring we have a link from our site management teams to a Trust level

* These posts are at Aintree and the Royal Liverpool Hospitals only. Broadgreen and LCL will have equivalent support and a link to Trust Board but on a separately agreed model.

Leadership Teams

Your Hospital Leadership Team is made up of the Executive Managing Director for each site as well as a Director of Operations, Medical Director and a Director of Nursing. The Aintree and Royal sites will also have a Director of People and Director of Finance. Broadgreen and LCL will have equivalent support and link to Trust Board but on a separately agreed model.

Aintree University Hospital Leadership Team

Broadgreen Hospital Leadership Team

Royal Liverpool University Hospital Leadership Team

Liverpool Clinical Laboratories Leadership Team

Improving how we deliver

At LUHFT, we are committed to continuously improving the quality of care for our patients and their families. As part of our improvement plan, we have launched the Fundamentals of Care programme, which is focusing on work such as falls, pressure ulcers and nutrition and hydration.

The programme, which uses a quality improvement approach, has already included a Quality Improvement session with a nominated member of staff from every ward across the Trust, and an event was held to gain further insight into the improvement work being undertaken around the below areas of focus and design the next phase of the programme.

Ward 1, Aintree

Lunchtime socials have become a regular feature on Ward 1 at Aintree Hospital. The trauma and orthopaedics ward has been hosting the events to encourage their patients with cognitive issues, such as dementia, to socialise and take time out of their beds.

Shannon Johnson, Ward Manager, said: “It’s been really well received by patients and their families – the feedback has been amazing. Sometimes this cohort of patients can experience long lengths of stay, so taking time to be away from the bed space provides a sense of routine. There has also been improvements in patients’ nutrition and hydration as they are enjoying time with each other and watching each other eat and drink. We’ve also hosted some themed events, such as for Easter, which have been great fun.”

Representatives from Divisional Nursing Leadership, Quality Matrons, Patient Experience, Quality Improvement and Innovation, alongside expert leads in falls, pressure ulcers, nutrition and hydration, worked together to identify how we can better co-ordinate the programme's delivery and work closer to further support the wards to embed these improvements and provide a higher standard of care for our patients and their families.

Below are just a few of the projects underway here at LUHFT, helping to improve the care we provide to our patients.

the Fundamentals of Care

Acute Medical Unit, Royal

Following a decrease in compliance of Waterlow risk assessments for pressure ulcers, the Acute Medical Unit (AMU) team at the Royal Liverpool Hospital has been focusing on a targeted initiative to increase compliance. The team smashed their target of 60% in their first month, achieving 80% compliance, thanks to the addition of two digital tablets in the AMU.

Marianne Valdez, Ward Manager, said: “There’s been a really positive uptake in Waterlow risk assessments, which is the scoring system we use to provide guidance on risk status, wound assessment and dressing. The addition of tablets rather than laptops makes access to the risk assessment much easier, and we can assess admissions in real time as the tablets are attached to our nurses. We’re now working to understand how we can make this a sustained improvement and ultimately achieve 100% compliance.”

Major Trauma Ward, Aintree

The team on the Major Trauma Ward at Aintree Hospital has introduced a Munchie Mobile, which is available three times daily between mealtimes and stocked with from donations from staff as well as hospital biscuits, crackers and fruit. It has been designed to support the nutrition, hydration and wellbeing of patients in their care.

Katrina Glover, Ward Manager, said:“We have a really diverse mix of patients on our ward with different preferences around what they eat and drink. The menu on offer for patients is great but we do notice that sometimes our younger patients prefer snacks and refreshments around the main mealtimes, so the team came up with the idea of the Munchie Mobile so patients can choose something they like at any time of day. It has proved really popular and is also a bit of a mood boost for patients when we can give them their favourite drink or snack at a time when they’re recovering from traumatic events.”

Celebrating International

Last month we celebrated International Nurses Day 2023 across the Trust with several events and activities taking place across our sites. Our nurses play a crucial role in caring for patients, their loved ones and colleagues across LUHFT, community centres and patient homes, always showing compassion and dedication to deliver the very best care.

The theme for Nurses’ Day this year was focusing on a “brighter” future of nursing and how the profession can help improve global health for all. The 2023 campaign was named “Our nurses. Our future.”

To show appreciation to our nursing workforce we’re taking a look back on the week of celebrations and highlighting some of our colleagues who have some inspirational advice for our future nurses.

Arlein began her career at LUHFT in November 2021 but has spent the last 11 years working as an Apharesis Nurse Specialist in Kuwait Central Blood Bank. She chose to be a part of #TeamLUHFT as she believes that the organisation is going in the right track to change how hospitals should be, and how it sheds light to what diversity and equality really means.

To her fellow BAME nurses, she has the following message: “Know that your skills, knowledge and experience are invaluable assets to the nursing profession no matter where you are in the world. Working in a foreign country can be daunting. Despite challenges, I encourage you to continue to learn and grow as a nurse, remember that your dedication and hard work are making a difference."

Tracey and Leanne are a mother-daughter duo whose bond has allowed them to learn from each other, talk to each other in confidence during bad days, and on good days, share the laughter.

Leanne describes her mum as kind, compassionate, caring, and someone who has a heart of gold. Leanne values the importance of having a role model to look up to. With nursing skills, care, and compassion now passed onto her daughter, the future of nursing is in safe hands.

Arlein Velasco – Internationally recruited nurse

Tracey (R) and Leanne (L) Caddick – Complex Discharge Nurses

Nurses Day

Linda has been a nurse for 45 years. As a digital nurse, Linda emphasizes how technology is an important enabler to support the delivery of safe effective care. In relation to the future of nursing, she says “we need to encourage and harness the wonderfully innovative ideas that I know many nurses and AHPs have when it comes to improving care."

Anwar has been a nurse for 13 years in India and the UK, with three of those years spent working for the NHS.

When asked about his thoughts on men considering a career in nursing, Anwar recognises there are many successful and recognised male nurses in our organisation and how there’s been a new drive to encourage more men to seek nursing careers and to dispel the misconceptions and biases that may be holding them back. Nurses are the backbone of the healthcare system, providing essential care and support to patients and their families.

Sophie specialises in reablement and has been a practising nurse for 11 years. She is also a mother of two and her eldest, Niva (L), who is four years old, shows traits that would make a good nurse.

When asked about her take on this year’s International Nurses’ Day theme, she said: “Our Nurses. Our Future is so powerful. We need to educate the younger generation about how rewarding nursing is and promote it as a career choice, we dispense care, comfort, and compassion without a prescription and that to me sums up Nursing.”

Linda Havard – Chief Nursing Information Officer for LUHFT

Anwar Mundakundil – International Nurse OSCE Trainer

Sophie Walton (R) Ward Manager and daughter Niva Walton (L)

Centre to support dementia care launched

A new centre dedicated to supporting the recovery and wellbeing of our older patients with dementia has opened at Aintree Hospital, following a generous donation from a Liverpool family.

The Frances Centre was made possible following a £100,000 charitable donation from Professor Ananda Dulal Sarkar, in memory of his late wife, Frances. From a young age, Frances spent most of her life supporting those in her community who often didn’t have family or friends. She would visit care homes, organising trips out and making clothes for the residents. Frances later converted an annexe of her home into a space where she could welcome people.

Professor Sarkar now wants Frances’ legacy of filling people’s twilight years with companionship and happiness to live on at The Frances Centre. Frances herself was diagnosed with vascular dementia and passed away in 2021.

He said: “Dementia is a cruel disease. I know that her legacy will live on here in The Frances Centre and the positive impact it will have for older people across Merseyside. It’s my lasting memorial for her.”

Improving dementia care is one of LUHFT’s priorities. The unit has been designed using dementia friendly wall wraps with contrasting colours, and safe, matt flooring to minimise confusion and risk of trips and falls. It provides a dedicated space, away from what can often be a busy ward environment, to provide enhanced support and therapies for our older inpatients. Patients can participate in range of therapies and activities, including reminiscence materials, games and relaxation equipment, and there is a sensory garden outside.

Dr Aideen Cronin, the Trust’s clinical lead for Delirium and Dementia and a Consultant in the Department of Medicine for Older People and Stroke, said: “Being able to create this dementia-friendly space thanks to the Sarkar family’s generous donation will have such a positive impact for our patients. Ward spaces can sometimes be stressful for older people with cognitive impairment hindering their recovery. Being able to offer a safe space where they can receive cognitive rehabilitation alongside their medical care is amazing.

“It is also an area for the Trust to host carers cafes, to enable greater support and signposting for local people and our staff who have carers responsibilities. Thanks to the Sarkar family, The Frances Centre is a really positive step in improving dementia care at the Trust and we’re proud to continue Frances’ legacy.”

Dementia is a cruel disease. I know that her legacy will live on here in The Frances Centre and the positive impact it will have for older people across Merseyside.

New EDI Strategic Plan launched

LUHFT has launched a brand-new EDI strategic plan for the next three years. This is our first Equality, Diversity and Inclusion strategic plan and it will form part of our new and improved staff and patient experience offer. Our plan will support us as we progress towards making our Trust a fairer and more inclusive organisation.

You can read the new plan on the intranet here: https://bit.ly/43nluec

Professor Sarkar

New surgical unit to reduce patient waiting times

In an aim to reduce the time patients are waiting for planned operations, a new surgical unit has been developed at Broadgreen Hospital and is now fully operational for patients across Cheshire and Merseyside.

The High Volume Low Complexity (HVLC) Unit aims to treat around 200 patients a month that are undergoing planned, low complexity procedures, focussing on specialities such as orthopaedics, general surgery, urology and ear, nose and throat.

As more patients are treated in the new unit, it will freeup space in the existing main theatres at Broadgreen, allowing an increased number of patients who require high complexity, longer surgery cases to undergo their operations.

Harry Rourke, Broadgreen Medical Director, said: "This regional surgical unit allows us to treat patients requiring local anaesthetic surgery in a state-of-the-art

facility that minimises patient anxiety and the amount of time they spend in hospital. These patients are more likely to be able to go home on the same day, which means they have a better patient experience.

“By moving local anaesthetic cases from our main theatres, it also allows us to do more hip and knee replacements, which is really good news for our patients who are waiting for these surgeries which will make such a difference to their lives.”

This HVLC surgical hub was created in partnership with NHS Cheshire and Merseyside and NHS England, as part of a programme supporting the recovery of elective (planned) care services post COVID-19 pandemic. The target is to reduce the number of patients waiting for planned operations in the region, improve clinical outcomes and access to services through standardised clinical pathways.

Laying the foundations for a career in healthcare

To mark Volunteers’ Week (1 – 7 June), we spoke to Khadija Sajjad, an 18-year-old aspiring medic who began her volunteer journey at The Royal Liverpool University Hospital following its official opening by The Prince and Princess of Wales in January 2023.

“I’ve always loved the idea of being able to help people, so when my college tutor told me there was a need for volunteers at the new Royal, I jumped at the chance.

“I moved to Liverpool from Pakistan with my mum and five siblings in 2021 and was keen to put my multi-lingual skills to good use. I’ve always wanted a career in healthcare, so when I started at Belvedere College in Princes Park, I decided to study biology, chemistry and maths, as well as my first language, Urdu, to enhance my qualifications.

“When I started volunteering at LUHFT I was mainly helping patients find their way around the hospital, but I’ve since progressed to assisting on the wards and I love it. I’ve been able to help patients who only speak Hindi, Urdu or Korean by translating exactly how they’re feeling to our doctors and nurses.

“I feel like I have the ability to make a difference now, no matter how small that may be. Volunteering has improved my confidence and provided me with experiences that I wouldn’t have had elsewhere.

“I would encourage anyone thinking of volunteering to do it; you only have to spare as little as three hours a week. I originally signed up for the minimum of six months but I enjoy it so much that I’m going to carry on. The team are so welcoming, and the role is so flexible that I’m able to fit it in around being part of Cadets and studying.

“It’s great to be part of LUHFT and who knows, maybe I’ll be working here as a medic one day!”

LUHFT’s Bereavement Nurses

To ensure we continue to deliver great care in every aspect of our patients’ journeys, the SWAN End of Life and Bereavement Care Team have appointed a new cohort of End of Life and Bereavement Care Clinical Nurse Specialists.

New wellbeing role launched

Five nurses from Aintree’s Critical Care department have successfully qualified in a brand-new wellbeing role which will help them to further support their colleagues.

Angharad Williams, Debbie Murphy, Katini Krichena, Priya Bhowmick and Mandy Murray were among 436 critical care nurses across the country who underwent Masters level assessments as part of a new NHS England programme to qualify as Professional Nurse Advocates (PNA).

The PNA role launched following the COVID-19 pandemic, and aims to reduce staff stress, burn out and turnover, by addressing the root cause of issues for an individual. The training has equipped them to understand the demands of their role and how to provide wellbeing advice to colleagues, developing skills of leadership and quality improvement along the way.

The team at Aintree have recently hosted a number of wellbeing events including an international buffet, and bank holiday breakfasts and raffles to help promote their role and bring staff together to encourage them to talk and share experiences.

Katini, who was one of the Trust’s first PNAs to qualify, said: “The PNA program has provided us with an insight on how to respond to ongoing challenges. With the support of my fellow PNAs, I have hosted sessions for our new internationally recruited nurses to help minimise the difficulties they may face whilst adjusting to a new country and working environment. To support this, the PNA Team have successfully produced a communication guide which staff can easily access through our bedside resource file.”

The team are looking to expand across all sites so that they are able to facilitate more sessions and help staff to improve their worklife balance. Katini continued: “We want to encourage more colleagues to train so that we can provide more wellbeing and mental health support, advice on career conversion and help for quality improvement projects that will result in better patient care.”

If you have studied at Level 6 or above and would like put yourself forward for PNA training, please contact Sophie.King@ liverpoolft.nhs.uk or Kim.Romero@liverpoolft.nhs.uk.

To access support from the PNA Team, please scan this QR code and complete the online form:

The five nurses, who joined the Trust at the end of February, come from a range of backgrounds and bring with them a vast amount of experience. Emma Nunan, Jane Green, Alison Hassall, Lisa McVey and Kate Baxter all participated in a bespoke training course provided by teams across the Trust; including Bereavement, Learning Disabilities, Chaplaincy, PALS, Specialist Palliative Care and Organ/tissue donation, as well as the Liverpool City Mortuary and coronial services.

The team are now available across sites and in the wider community to ensure that individual wishes are carried out and to assist staff in making memories for patients and their families. The nurses provide specialist guidance to newly bereaved families including supporting those who may be going through an inquest process dealing with the unexpected death of a loved-one. The team are also on-hand to support staff who may be dealing with grief by working closely with the Trust’s Occupational Health and Wellbeing Team.

Maria Guerin, SWAN Quality Matron, said: “The SWAN Model of Care empowers staff of any discipline to be able to provide true individualised care; it enables outside the box nursing by breaking rules that don't exist. We only have one chance to get it right with every patient. The new team will assist in enabling all staff in the organisation to implement an already proven model that I'm privileged to be leading on at LUFHT.”

The SWAN Team can be contacted via email on swan@liverpoolft.nhs.uk.

Dream Eurovision role helped Liverpool shine

When a once-in-a-lifetime opportunity presented itself in the city, LUHFT’s James Woods jumped at the chance to get involved and used his skills to scoop the Head of Workforce role for this year’s Eurovision Song Contest!

“I love the Eurovision, but that’s not the only reason I applied. Eurovision is such a big event and having the opportunity to help showcase how great our city and its people are, was a big part of why I wanted to be part of this,” said James, whose full-time position is Head of Temporary Workforce at LUHFT, a role which involves working with a team that manage everything to do with temporary workers, including our bank and agency staff.

James added: “My manager was really supportive and understood it would help with my career development and enhance the work I do at the Trust. This is something I’m really passionate about, so I feel really fortunate to have been able to take up this opportunity.”

James’ role as Head of Workforce for Eurovision began in February and he was responsible for the workforce element, overseeing the volunteer programme (EuroVols) as well as the recruitment of paid staff, sub-contractors for security and catering, plus arranging and delivering training to new recruits.

Other key elements included developing a strategy that ensures Eurovision leaves a positive legacy of ongoing employment opportunities for the people in the city.

“With a diverse range of staff and volunteers from all parts of the world, it was important that everyone was trained and understood what they were doing, where they go for help and who to contact with issues.

“This role gave me the chance to highlight how Eurovision will make things better for Liverpool in terms of employment opportunities and accessibility. By ensuring these are permanently in place after Eurovision, people with accessibility needs can continue to have the best experience of the city in the future.

“We’ve also been doing work with local businesses on LGBTQ+ inclusivity to make sure that everyone receives the warmest welcome the city can offer!”

James’ mum worked at the Trust as a Healthcare Assistant, and he followed in her footsteps by joining Aintree Hospital in 2008. He then worked his way up to Head of Temporary Workforce for LUHFT in 2018.

He said: “My mum, auntie, uncles and two of my sisters have worked in the Trust, so it’s something that’s throughout our family. I’ve been really lucky in my NHS career, and I’ve been given some great opportunities by the Trust including being supported to gain my MBA through work.

“I’m loving this Eurovision role but I’m missing my team in Temporary Staffing, they’re 100% the best people to work alongside. I couldn’t ask for a better team and can’t wait to be back with them all in July!”

New Colonoscopy Service gets patients home quicker

A new Colonoscopy Service at Broadgreen will enable LUHFT to scope around an extra 80 patients a week or 3,000 annually.

Thanks to funding from the Cheshire and Merseyside Endoscopy Network, we’ve now been able to utilise two rooms to provide the Colonoscopy Service, ensuring more patients can be seen.

Consultant Dr Tim Cross piloted this new service, which allowed two patients to be treated without sedation, using Entonox for pain relief. Patients not having sedation means there is no recovery time in hospital, and they don’t need an escort home from the procedure.

LIVING OUR

Our values are 'the way we do things around here'. They are the very core of who we are, for every colleague, patient and individual who comes into contact with us. Our values enable us to work together more effectively and to deliver great patient care more consistently.

We see examples of our values in practice on a daily basis, and each month we will celebrate individuals or teams who are clearly caring, fair and innovative.

Team LUHFT are busy bee-ing sustainable!

The Sustainability Team are running a ‘Bee Healthy’ project at LUHFT to improve the biodiversity of our sites and engage patients, staff, and the wider community with nature.

This includes two bee hives installed at the rear of Learning and Development building at Aintree in May and lots of no-mow areas across Broadgreen and Aintree this summer. The team has also launched a sunflower challenge seed giveaway, with free seed packs available for people to grow at home to support pollinators.

Develop your skills with an apprenticeship

Did you know even if you’re working at LUHFT you can take on an apprenticeship to build on your career skills? Katie Jewell contacted our Learning and Development team to do just that!

Katie Jewell, Project Co-ordinator, is due to complete her Chartered Business Degree Apprenticeship this year, she said: “This has been an excellent opportunity to enhance my skills and personal development in work, but to also challenge myself and achieve further qualifications.

“Since leaving school 11 years ago and going straight into work, I’d not done academic work, therefore to pass each module and to receive really positive feedback from my tutors has been great. Throughout this three-year course I have grown in confidence and acquired valuable skills and experience within Business Management that I can apply to my current role.

“I’ve been given plenty of guidance and motivation from the L&D team. I’m due to finish my apprenticeship, and I have already progressed into the next step of my career and got a new role within the Trust starting this year.”

Contact peter.melia@liverpoolft.nhs.uk for more information on courses and apprenticeships at LUHFT

If you’d like a pack of seeds, or have any photos of nature on our sites, please email sustainability@liverpoolft.nhs.uk

VALUES

Research and Innovation Celebrate International Clinical Trials Day

On 19 May, LUHFT celebrated International Clinical Trials Day. There were activities at all three of our sites, with staff from the Research team talking to both staff, patients and visitors about Clinical Trials within the Trust.

Clinical Trials Day is marked on 20 May, the anniversary of the first randomised trial. The Trust currently has over 400 active research studies, with just over 100 more studies preparing to go-live. Research is happening throughout the trust, making a difference to the way health professionals provide care.   Jules West, Associate Director of Research & Innovation said: “This year, International Clinical Trials Day was a great success, bringing staff and patients involved in research together to celebrate the work they do.

“Thanks to the NIHR CRF staff, visitors to the stand could also sign up to the Trust’s Consent4Consent (C4C) Database, a register of people who are able to take part in studies. Staff recruited 25 people in the first couple of hours of the event, with more joining every day.

“Thank you to all staff, patients and visitors who took part in the day.”

Double award win for

Congratulations to our Axess Sexual Health Team who scooped two awards at this year’s Liverpool City Region Pride Awards in April. The awards celebrate the best of the region’s LGBT+ community and allies.

The team won Community Group/ Organisation of the Year for the Butterfly Clinic, that provides a welcoming and understanding space for trans and non-binary patients. Axess’ Hayley Holloway was also awarded for using her clinical skills as a sexual health nurse to develop an essential space for the trans community.

Has your team or colleague done something amazing?

Nominate them for a Heart of LUHFT Award