Canterbury Today Issue 116 by Academy Group

Issue 116 | December 2012/January 2013

The Property

Pilot Returning to the CBD? Here’s what to consider

Selling yourself online Have you got a results-driven marketing mantra for 2013?

Getting the crowd on your side Using online networking to get projects up and running

Risky business Most SME’s simply aren’t prepared for the next event

The employers’ guide to a budget Christmas

R R nds Thousa worth rs of dolla r Rewards e of Readhis issue! in t tails for de

It doesn’t have to cost an arm and a leg to make staff feel valued

age 4

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milies DumpeD Fain Empty Homes While Their Goods are Held to Ransom by Shady Operators

The excitement of moving to a new home can quickly turn to horror when your furniture and possessions are not delivered, or worse still... the removal company doubles your fees and will not unload your goods until thousands of extra dollars are paid! SADLY, IT’S A COMMON SCENARIO

Dragging the industry into the gutter

A look of dismay comes over the faces of an elderly couple as they are told they cannot move to the nursing home today as promised. The effect on them is quite catastrophic; they were eagerly anticipating to the special care they’d receive when they arrived, as living a normal life in their old house without help had become almost impossible.

Local removal spokesperson Steven Taylor, voiced his frustration over the antics of these maverick removalists. “They are literally dragging our industry into the gutter, by exploiting a loophole in the law,” he says. “The whole business of getting people to sign contracts based on low estimates, then changing the price while the goods are in transit is so unethical it is just bewildering.”

It had been a hard decision to make, leaving the home they had spent much of their life in, full of precious memories, but they had talked it over with their children and everybody agreed it was their best move. Their children had helped prepare them and pack all the belongings they wanted to take and with their house now in disarray, surrounded by boxes, they anxiously awaited the big moment. “They didn’t even bother to call us!” As the day dragged on, it became increasingly apparent something was wrong. The removal truck that was supposed to be there at 9am just never arrived. As they had not received any call, the couple presumed the truck was just late. Family members who had taken time off work to help became increasingly agitated as the day dragged on and when they finally called the removal company, they were simply told the truck had been double booked and it would probably be tomorrow instead. “They didn’t even bother to call us!” said a distraught family member. “That was what hurt the most, it was as if it was an everyday occurrence. They were actually surprised we were upset about it!”

Your personal nightmare! Moving house can be a strategic nightmare with so many things that can go wrong, from precious items being misplaced, to drivers getting the wrong address and not showing up at all. What should be an invigorating experience can quickly become your personal nightmare! You can easily end up in an empty house with only the clothes you are wearing, eating take away food on the floor while you unsuccessfully try and find out where your things are and when they are going to be delivered to you. Even worse you could become a victim of what is known as a “removal scam.”

Held to ransom! “Removal scams” are widespread in the industry and are highly unethical. The scammer will give you an “estimate” only, which you sign off on. Once people have signed off on an estimate, they of course are under the impression that it is close to what they will ultimately pay. That couldn’t be further from the truth. The final cost can be as much as double the original estimate. But here is the catch: You aren’t presented with the final bill until your goods are safely in the removalist’s truck, where they can be held to ransom until you pay whatever the company demands! In more severe cases, that has amounted to thousands of dollars more than the victim expected! Nothing is unloaded until the additional money is paid, leaving victims scrambling to find thousands of extra dollars at the last minute, just to be able to resume their life and comfort distressed children who are already unsettled by the move. Those who dare to protest are punished by delays in the delivery of their goods of, in some cases, up to six weeks!

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According to Mr Taylor people who want to fight it find there is very little recourse available to them, as they have signed a contract. “They are preying on people at a time when they are most vulnerable. It is utterly despicable!” Mr Taylor advises people to exercise extreme care when choosing a furniture removal company. “Be very careful about signing anything until you are sure of the final cost. You should ask them for a document outlining your rights and responsibilities when you move with that company. This way you are totally prepared for moving day.” Because of the number of unethical operators in the industry, Mr Taylor also advises people to get as much information as possible about the company before proceeding. “You should be asking about their insurance and what it covers, their length of time in business, their transport service license, police clearances of staff and references or testimonials from people who have used their service and would recommend it!”

“You can never ask too many questions!”

“You can never ask too many questions. If they become annoyed at giving you information, I would take that as a warning signal,” he adds. “People should receive confirmation in writing of the time and date the service is booked for and the pick-up and delivery addresses.

“We believe we are moving your whole life, not just freight and we treat you accordingly. As a result a large portion of our work is repeat business or referrals.” He says removal companies should put their money where their mouth is. “If you are going to make a claim, back it up with a guarantee!” He cited his own guarantees as examples:

“Finally, if they are confident in the service they are providing, a good removalist should give you a guarantee!”

1. We promise you Christchurch’s Fastest, Cleanest and most Careful Removal Experience - or your Money Back! If you don’t think it’s the best service you have ever had, we’ll even pay you $100… just as our way of saying sorry. GUARANTEED!

What should people expect from a removalist?

2. We Guarantee while your belongings are in our care, in the unlikely event an item is damaged, we will repair it or replace it Free!

When asked to describe the kind of service people should expect from a removalist, Mr Taylor gave the procedures and precautions his own company takes as an example. “First we estimate the cost as accurately as possible. Quoting is a skill and you must have experienced people to do it, so there are no nasty surprises for anybody. We will find out if the customer wants to do their own packing and provide them with free boxes, or we have experienced professional packers, armed with boxes, tape guns and everything needed to pack your belongings safely if you would like us to handle it.” Mr Taylor says they would then match the right truck and equipment to each particular shift, to ensure the moving experience runs as smoothly and stress free as possible.

3. We Guarantee that your move will be fast, efficient and most of all gentle! 4. We Guarantee to keep in regular contact with you though every step of your move. “In our opinion these Guarantees should be a standard industry practice, so we made it ours; we challenge the Furniture Removal Industry to follow in Christchurch Removals footsteps.” For those interested in taking up Steve Taylor on these quite incredible guarantees, his company is Christchurch Removals and can be contacted on: 0800866683

“We have the latest tools, equipment and experienced staff to deal with any situation that could arise. Our trucks are fully carpet lined, modern and clean - with over 100 clean furniture pads on each truck. They are also tracked by satellite with a GPS, so we know where your belongings are at all times. Most importantly, we have staff that really care.” Mr Taylor adds that their drivers are all security checked and have a minimum of three years experience.

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Issue 116 December 2012/January 2013

In this issue Viewpoints

Features

In Business

6 Working life

11 Property

27 Rebuilding Christchurch

Workaholism - the respectable addiction

Olly Newland previews what the 2013 real estate market might have in store

Rent Right Property Management, Carpe Diem Contracting, Advantage Property Management, South Steel Construction and Groundwork 2003. Also the mission to deliver green building solutions, Kitchens Direct, Celcrete Cladding Solutions, Habitat for Humanity and Container Waste

6 Management Business strategist Kevin Vincent talks about driving sales success

7 Governance Bob Stewart from Recover Canterbury discusses the need for new mindsets during days of change Canterbury Today

Issue 116

14,120 ABC circulation as at 30/09/12

www.canterburytoday.co.nz HEAD OFFICE

7 Politics Labour Party leader David Shearer on creating commercial opportunities

8 Small business Time management expert Robyn Pearce on the difference goal setting can make

Academy House 47B Birmingham Drive Middleton PO Box 1879 Christchurch

8 Legal

MANAGING DIRECTOR

Mortgage broker Maria Thackwell talks about brokering the right deal for you

Gary Collins

GENERAL MANAGER

Legal executive Alexis McStay offers advice on navigating insurance minefields

9 Finance

Rebecca Harris

9 Online

OPERATIONS MANAGER Di Barclay

Website designer Suzanne Carter’s top tips for spring cleaning your site

ADMINISTRATION

10 Technology

Kylie Moore ADMIN MANAGER Kelly Clarke Rachel Cooper Judy Slater Stacey Coy

Gadget guru Ian Knott reviews two Belkin offerings delivering seriously smart viewing

NEWSROOM Jonathon Taylor EDITOR Karen Pasco JOURNALISTS Davina Richards Melinda Collins Marie Sherry Phone: Fax: Email:

03 961 5050 0800 555 054 editor@academy.net.nz

PRODUCTION Ian Knott PRODUCTION MANAGER Carolynne Brown PRODUCTION CO-ORDINATOR Sarah Betman DESIGNERS Jenna Day Jarred Shakespeare Janelle Pike Phone:

03 940 4732

Fax: Email:

0800 555 054 production@academy.net.nz

Returning to the CBD? Here’s what to consider

14 Are your systems rebuild ready? With the rebuilding boom on our doorstep, construction, infrastructure and support companies need to prepare, or risk missing out

70 Initiatives

Are you being tough enough to get results you want?

North Canterbury’s business opportunities, CRL Energy and Fulton Hogan Signs and Graphics

18 Cover story How Nikki Connors and Propellor Property Investments’ business model successfully navigates a market rife with risk

76 Goods and Services

20 Q&A

82 Hospitality

SME Business Network co-founder, Tenby Powell talks about delivering influence

Hospitality NZ talks about the state of the industry, Costas Taverna, Wai restaurant, The Dairy luxury hotel and The Lake House bar and restaurant. Also the Ellesmere Butchery, Elms Hotel, Blue Skies Retreat, The Naked Baker, Styx and Stone restaurant, Picton Village Bakkerij, Blax Espresso Bar and Café, Cossars Wineshed, The French Bakery and Pepperoni’s.

Easy ways to protect your workplace

• Save $50 off business cards with Colourama on page 15 • Win a set of men’s golf clubs courtesy of Accessman on page 21 • Take out a home loan with SBS Bank and earn a luxury break on page 47

53 Focus

17 Business tips

16 Lifestyles

This is where you find out what’s on near you

Reader rewards in this issue…

Countdown Logistics shows how to get goods moving

A cool collection of items to style your life

Have you got a results-driven marketing mantra for 2013?

21 Five simple steps to combat fraud

50 Business Development

Solar Bright, B&D Doors, King of the Landscape, Headspace Hairdressing and P&S Shuttleworth Painters and Decorators. Also Westhaven Gardens Wedding Chapel, looking at Dunedin as liveable destination, online marketing company Optymise and The Tin Shed

14 Selling yourself online

10 Events diary

SALES & ADVERTISING Miranda Telfer SALES EXECUTIVES Rob Cochrane Melissa Sinclair Grant Williams Kent Caddick Anthony Patrickson Melissa Kala Peter Black Mogens Petersen Aoife Dunne Verne Williams Annie Scott Williams Clive Greenwood Evaon Watkins Stuart Gunn

13 Local moves

22 Getting the crowd on your side Using online networking to get projects up and running

23 Risky business Kiwi SMEs have cited a major incident as the biggest risk to their businesses however, many are just not prepared for such events

83 The employers’ guide to a budget Christmas

Pulp Kitchen Catering and Blenheim’s Gifts on Grove

110 Property & Construction Camrose Estates and Aspiring Log Homes

112 Agribusiness BA Murray, Think Water Leeston and McCain Foods in Timaru

117 Transport and Motoring Truck Specialists Nelson, Paterson Bros Tyre Service and Taylor Smith Transport

It doesn’t have to cost an arm and a leg to make staff feel valued

• Win the cost of your roof back with Colorsteel on page 55 • Check out the special offers for men and women from Headspace on page 63 • Get six free bottles of wine from myjobspace.co.nz on page 77

112

• Get a five percent discount from Gifts on Grove on page 80 • Buy two SafeBottles and get a third free on page 116

KNOWLEDGE FOR GROWING BUSINESS SINCE 1985

Disclaimer: This publication is provided on the basis that A-Mark Publishing is not responsible for the results of any actions taken on the basis of information in these articles, nor for any error or omission from these articles and that the firm is not hereby engaged in rendering advice or services. A-Mark Publishing expressly disclaim all and any liability and responsibility to any person in respect of anything and of the consequences of anything done, or omitted to be done, by any such a person in reliance, whether wholly or partially upon the whole or any part of the contents of this publication. Advertising feature articles are classified as advertising content and as such, information contained in them is subject to the Advertising Standards Authority Codes of Practice. Contents Copyright 2012 by A-Mark Publishing (NZ) Ltd. All rights reserved. No article or advertisement may be reproduced without written permission.

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Viewpoint | Working Life/Management

Workaholism - the ‘respectable’ addiction

Managing sales success

Karen Degen is the owner of Set Free with EFT, a company that changes mindsets to create business success. Email karen@setfree.co.nz or visit www.setfree.co.nz

Wikipedia defines a workaholic as a person who is addicted to work. Although overworking is almost a respectable addiction, it is as dangerous as any other addiction and needs to be treated by a professional.

often choose food. That is of course a generalisation, but an interesting one. Perhaps driven by the culture of our past when men worked to support their families and their worth as a person was tied up in their ability to do so.

Overworking or keeping busy is merely the symptom. The real issue is an aversion to quiet time, because in that quiet time we are alone with thoughts and feelings that may be uncomfortable or distressing. Workaholics feel the need to be busy all the time, to the point that they often perform tasks that aren’t required or necessary.

There are a number of reasons why this particular escape mechanism might be the most damaging of all, even more so than drugs and alcohol. The most obvious is that your health may be affected.

When life gets challenging we look for ways to escape the stressful thoughts and feelings we are experiencing, even if just for a little while. Escape mechanisms like alcohol, smoking or drugs are well recognised, but many people don’t recognise overworking as one. It would seem counterproductive to overwork when stressed, but in fact it is a very effective escape mechanism. If we keep busy enough we don’t give ourselves time to think or feel. This is especially true when the uncomfortable thoughts and feelings stem from issues outside of the workplace. If relationships at home are strained, or if home is not a place where we can feel at peace, then spending more time at work can seem like the easier option. Even when at home a workaholic is likely to keep busy by doing odd jobs or projects, or perhaps spending much of their time exercising or playing sport, making them emotionally unavailable to their family. Overworking has the added benefit of making the person feel important. In our culture, being stressed and busy has almost become a badge of honour and there can even be a sense of shame in admitting you are not super busy. We need to take steps to change this culture to engender a healthy work/life balance.

At the core of it many people don’t feel worthy, or of value, hence their ‘need’ to work more.

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited. www.vincentnugent.co.nz

Few salespeople succeed by performing one skill, activity, or behaviour well. Considering that there are a multitude of skills, behaviours, strategies and actions that make up the “complete salesperson”, how does the sales manager know which buttons to push, what actions to take for development purposes?

Additionally, if you are physically absent and emotionally unavailable to your family then relationships, either with your spouse or children, will suffer.

Most sales managers rely on revenue (increase, decline, or flat) to determine who needs help the most, and if they can find time, they try to pinpoint a deficiency and go to the rescue (often too late, focusing on the wrong problem).

Most importantly of all though is the effect of pushing those thoughts and emotions aside. Not giving ourselves time to feel does not mean the negative emotions are not there, and this can cause problems.

What sales managers need is a simple system, with minimum time investment, to organise and monitor activity, predict where the problems will occur and then focus on the right solution at the right time.

Overworking or keeping busy is not emotionally healthy. In the absence of professional help, the best solution for stress is to give yourself the time and space to work through the uncomfortable thoughts and feelings, rather than escaping from them. Unfortunately, like many addicts, this is not always something we have control over.

An effective managing performance system will enable the sales manager to:

Experts say that as with addictions to alcohol, drugs or gambling, workaholics’ denial and destructive behaviour will persist despite feedback from loved ones or danger signs such as deteriorating relationships.

• Determine root causes of performance problems and choose solutions

Although we may not be prepared to admit the addiction in ourselves, a good manager will seek to prevent employees from succumbing. According to Wikipedia, “Workaholism is not the same as working hard. Despite logging in an extraordinary amount of hours and sacrificing their health and loved ones for their jobs, workaholics are frequently ineffective employees”.

• General behaviour • New business pipeline • Product mix • Sales revenue • Selling skills • Strategy execution • Territory management. Each of the above critical success factors is further defined by performance indicators (the next step) which provides key performance measures for each. In tracking activity for any one of the critical success factors that impact sales performance, if the manager notices a shortfall or change in a performance indicator, this should trigger the move to the next step, which is simply getting a more defined or finite fix on the issue or identifying the performance gap. The critical success factor for “selling skills” identifies four areas as gains or gaps to review – they are: • Call planning

• Recognise performance “warning signs and symptoms” before they become problems

• Probing needs/opportunities

• Analyse performance indicators

• Handling resistance/closing.

• Develop their people by identifying gains and gaps in expected performance

As part of the analysis of or for each sales team member, the sales manager has to monitor other critical success factors to see if there are other gaps. Assuming the gap is serious, or there are multiple gaps in other factors, the sales manager can move to the next step with confidence.

• Select the most appropriate actions to reinforce gains and eliminate gaps • Follow a system to drive sales performance and results. The first challenge is to simplify the sales manager’s job by identifying major priorities so they can target what’s important and not “get lost in the traffic”. Critical success factors all interact to a degree and they enable the manager to focus on priorities which ultimately define performance. The interacting critical success factors are:

Men are often the ones who unconsciously choose overworking or keeping busy as their escape mechanism, while women

• Contact activity

• Account penetration • Administration

• Benefits/presentation

The final step in the on-going process is acting on the solution. Many sales managers fall back and assume “one solution fits all” problems, but they need to have a full menu of solutions and be skilled in their use and application. Our model provides 10 viable solutions, many of which are positive to offer reinforcement or to create improvement. They range from appraisal (can improve minor performance gaps) to training (when knowledge or skills reinforcement are called for), but a full complement must certainly include coaching, counselling, and communicating expectations.

Ph: 03 3813245

www.facebook.com/YouthtownChristchurch

Check out Youthtown’s holiday and term programmes

6 | December 2012/January 2013 www.canterburytoday.co.nz

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Viewpoints | Governance/Politics

Rebuilding our city and making new mindsets Bob Stewart is a business recovery team leader at Recover Canterbury, part of a team of experienced and skilled business recovery coordinators helping earthquake-impacted businesses get back on their feet. To find out more visit www.recovercanterbury.co.nz

As we approach a New Year there’s an opportunity for reflection. Now I’m not one for lengthy ruminations, but you have to admit the last few years have been pretty extraordinary and warrant a backward glance. Two years ago I was a business owner. Eighteen months ago I jumped into Recover Canterbury and from day one was dealing with critically injured businesses. One year ago the phones at Recover Canterbury were still ringing off the hook with calls from business owners who were tired, frantic and looking for someone to help them over the hurdles. Today, we still get the odd frantic call, but the tides have turned. The earthquake and its effects is not now the sole consideration for businesses, as it once was. Rather it’s simply a factor that contributes to today’s business environment, which is complex, challenging and rich with opportunity all at the same time. It’s an extraordinary change for a relatively small city and a compact business community. Today the majority of Recover Canterbury’s work is to do with building capability within businesses to allow them to sail off into the future with confidence.

broadband roll out and increasing the flow of skilled people into our local businesses. Other business support organisations are also available, such as Business Mentors New Zealand, through which businesses can access free mentoring and support from experienced, business-savvy mentors. More than 1,100 Canterbury businesses have been matched with a business mentor since the September earthquake struck – all at no cost to the business. And there are numerous support services available through Government departments, such as Inland Revenue’s free seminars on issues from business start-ups to GST. The Ministry of Social Development’s no-cost recruitment service for employers is also growing increasingly popular, with additional employer support including subsidies, training and in-work support. For more information, or to be connected with these services, just contact Recover Canterbury on 0800 50 50 96. Recover Canterbury has been here to support the business community through the critical post-quake period and into the start of what promises to be a steady and fruitful recovery. As we look to the start of the new year, we are now getting back to a new normal, where businesses need to develop relationships with the city’s permanent businesses support agencies.

What businesses are often surprised at is the level of ongoing business support that is on offer right here in Christchurch. The Canterbury Employers’ Chamber of Commerce offers a wealth of advice from a top-notch team (some of whom are so highly regarded that they are called upon by businesses right around the country). Their impressive array of training courses is available to members and non-members, and they can also tailor courses specifically for a business’ individual needs.

With Recover Canterbury retiring at the end of April 2013, it is these agencies that can offer the long-term support that our businesses need.

Local businesses that show high growth potential can tap into the expertise on offer at the Canterbury Development Corporation. The team there provide specialised business assistance to individual businesses, coupled with industry wide involvement to help with more widespread issues and opportunities, like making the most of the ultra-fast

Adopting a positive outlook was a trait he identified that his business required. So as a new year looms, do take a minute to reflect on our extraordinary past, our opportunity-filled future and what you and your business need in 2013 and beyond.

As I allow myself a minute to reflect, I am struck by a comment made by the manager of a local manufacturing business Recover Canterbury has worked with. He said that a few months ago he made a conscious decision to change from a disaster mind-set to a “go and grow mentality” and it was one of the most positive things he did.

Creating commercial opportunities David Shearer is the MP for Mt Albert and leader of the Labour Party

I grew up in South Auckland. My parents worked hard and saved hard. They gave me a great start in life and instilled in me the importance of working to make a difference and to improve people’s lives. I spent a great deal of my life doing that through humanitarian work in countries torn apart by violence, poverty and disease. Five years ago, I arrived in Iraq. The job in front of my 500-strong team was overwhelming; to rebuild a country ravaged by war and decades of corruption. From a sandbagged room in Baghdad, I ran a $2 billion effort to build schools, hospitals, power stations and water supplies. This work taught me about the importance of being hands-on at the top, not sitting back and shrugging when things go wrong, saying “the job is just too big” or “it’s someone else’s responsibility”. It also taught me that it’s about being smart in your approach rather than just throwing money at problems. I grew up in a household where nothing was put on tick. I know the value of money and I know how to manage it. That’s why I’m committed to running a prudent government that keeps debt down. I also know that to improve people’s lives and to grow businesses and communities, we need to invest in them.

There are a number of concrete steps Labour will take under my leadership. Firstly, to get people into jobs we will pay employers the equivalent of the dole if they take on apprentices. We will also require companies that win significant government contracts to take on apprentices. Secondly, we want to help businesses come up with new ideas and products, so we will give them a tax break for research and development. We know that exporters are being crippled by the high dollar so we will give the Reserve Bank more tools to tackle that issue, so its focus is broader than just inflation. Labour will also introduce universal KiwiSaver to build a pool of money that can be invested in our businesses, while also creating a secure retirement nest egg. It’s about giving New Zealand businesses and workers the opportunities they deserve. It’s about supporting people who are prepared to do the hard graft and removing the roadblocks in their way. We’re not getting that now. All we are getting is a promise that a brighter future is just around the corner but it never arrives. That’s why the number of Kiwis who’ve given up on New Zealand and headed to Australia under National is now more than 170,000. I don’t want us to continue to lose our best and brightest. That’s why I’ll fight back for a future that delivers opportunities for all New Zealanders.

There are smart and cost-efficient ways to do that. At the moment, we are on a path to decline and constant struggle. I won’t accept that. I’m too proud of New Zealand to accept second best. It’s time to fight back and that includes building wealth on the back of our Kiwi ‘can do’ attitude, supporting our businesses and exporters so they can grow and find new markets for their products and helping create new, high value jobs so that people can get ahead.

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Viewpoints | Small Business/Legal

Goal setting for small business

Navigating insurance minefields

Robyn Pearce is a time management expert, helping people turn time challenges into high productivity and the life balance you desire. Visit www.gettingagrip.com

Usually when I approach people with the question “What are your goals in life?” I am met with one of two glib answers often accompanied with a not-so -subtle eye roll. People either tell me that they want to win Lotto so they can sail off in to the sunset or, on the other end of the spectrum, that their only goal is to make it through the day without pulling their own hair out. Many of us have good intentions or some idea of where we would like to be in 10 years, but only three to five percent of people have clearly defined, established goals set in place. It is crucial to set definitive long-term goals for ourselves to ensure we have the appropriate sailing attire ready for when that sunset finally arrives. If you have ever done any programmes on setting your business’ vision or writing a business plan, no doubt you’ve been advised to write down your goals. But – have you done it? Or have you done it just for your business, and forgotten the rest of your life? If you haven’t yet written your goals down (and it’s the writing down that’s the critical bit) use these steps and get started - it’s easier than you think: Find a quiet spot. Whether it is your office or bedroom or favourite park, you need to be somewhere you feel comfortable and where the ideas will flow. Limit interruptions; don’t attempt it while other people are trying to engage with you, and remember to turn off your phone. Think as far into your future as you can. At least a year out and ideally much further ahead. What do you want your life or business to look like in five or 10 years? Write your goals down. Many people question the significance of this, but the reason for it is that putting your thoughts down on paper forces clarity. Similarly, there is nothing more rewarding or motivating than physically ticking off your goals one by one. When writing goals many people tend to focus on only the professional aspects of their lives. It pays to look at the bigger picture, as for many of us, our work and home lives are intertwined, especially if

running a business from home. Try breaking your goals up into sub-headings such as; mind, body and wellbeing, business and workplace, relationships, family and home, career, prosperity, money and time, people, community and contribution. Structure helps us think. Don’t limit yourself. Forget ‘realistic’ for now. Nothing is too small or too large. Dream big. It isn’t your imminent tasks or relatively easy projects we’re interested in at this stage. They come later. ‘Realistic’ is entirely too limiting for long-term dream goals. Who wants to be realistic? Or only choose goals that are easily achievable? How boring! Be very specific. Goals need to be specific and larger goals should be broken down in to small, achievable blocks that you can work towards on a weekly or monthly basis. Don’t say ‘I want to make more money’, or ‘I want to retire at 55’. Instead describe what you need to do to achieve this, and break it down into chunks. Find or make pictures to represent your words and thoughts. A good idea is to make a collage, a poster, a scrapbook or some kind of visual reminder. Pictures are incredibly powerful. Put them wherever you’ll see them constantly – it might be your fridge, office wall or your bathroom. After a while they’ll become wallpaper and you’ll hardly notice them most of the time. However, the message continues to impact your sub-conscious. It might take some years, but you’ll be amazed at the result. It is so easy to get lost in the seas of emails, voice messages, obligations and errands that seem to control our day to day lives, but by setting goals we are able to clarify what is truly important to us. So please, take out a pen and paper and jot down the things that you hope to someday achieve. Otherwise I can assure you, your dreams will sail on by while you stand with two feet firmly planted on the shore. If you want to find out more, join Robyn at her ‘Getting A Grip Breakfast Club’ seminar at the Russley Golf Club on December 7. To register visit www.gettingagrip.com/breakfastclub

Alexis McStay is a registered legal executive with Malley & Co Lawyers, with more than eight years experience in legal offices and property law. Visit www.malley.co.nz

Purchasing a house, especially for the first time, can be daunting. In post earthquake Canterbury, it is a potential minefield, but one that you can easily navigate with the right information and help from the experts. Never before has your lawyer been more valuable in helping to smooth the way in insurance and EQC related issues. Obtaining insurance is not only important for protecting your biggest investment, but your bank will require the property to have full replacement insurance in order to protect its investment. Finance and insurance go hand in hand, so if you can’t get insurance, you won’t get your finance. It is therefore essential that before you make an offer to purchase a property, you have it checked by your solicitor first. Every sale and purchase contract should be conditional on you getting full replacement insurance for t he property. It is also important to ensure there are sufficient conditions regarding the assignment of any EQC claims made on the property. If the vendor (seller) has made an EQC claim and the repairs haven’t been carried out, or the vendor hasn’t received an EQC payment, then their rights and interest in any EQC claim must be assigned to you on settlement. This will give you the ability to deal directly with EQC in regards to the claim. The EQC has a huge number of claims in the system and if the claim has not been assigned to you, then EQC will refuse to discuss anything to do with the claim (which will be very frustrating). Private insurance claims will also need to be assigned on settlement. These claims include all earthquake related damage that is not covered by the EQC, for example damage to driveways, paths and fences. Make your offer subject to a building report When making an offer for the purchase of a property, you should seriously consider making your offer subject to a building report, carried out by a suitably qualified

person. A trap for many people is to assume that all damage to a property is earthquake related and therefore the EQC or the private insurer will repair it. You must compare the building report to any Scope of Works supplied by the vendor. Most purchasers make their offer based on the value of the property following repairs to all earthquake damage. If the damage to the property is pre-existing, a building report will prevent you from being disappointed in the future if you discover the issues you thought were earthquake related, were preexisting - this means you will have to pay for repairs yourself. Obtaining insurance can be a lengthy process. Insurance companies are writing limited numbers of new policies that may contain certain limitations, so more often than not vendors are transferring their insurance policies to the purchasers. Beware of indemnity value If the extent of damage to the property is more severe than first thought and the insurance company deems the house uneconomic to repair, then settlement may be limited to the indemnity value, rather than the full replacement value. Indemnity value relates to the house’s current value, allowing for its age and condition immediately before the loss or damage happened. This figure can be significantly less than the cost required to undertake a rebuild. Fortunately, nearly 20 months on from the February earthquake, four insurance companies (Tower, IAG, Lumley and Vero) are now writing new insurance policies on a caseby-case basis. This will be a significant comfort for those wishing to re-build in the Canterbury area however, these policies will still be limited to some areas of Canterbury, and to land within specific technical categories. Obtaining insurance, whether for a new build or an existing house will, hopefully, with time, become easier. However, in order to protect your biggest asset, it’s important to obtain solid advice from your solicitor to ensure you will be sufficiently covered and to know exactly what you are covered for.

Happier Kids, Teachers, Parents Tiny Tots - academically researched programme in your Centre will teach you how to create secure attachment for children – the foundation for their future academic achievements and happy life.

$450 for training of all your team + promotion of your website Reserve your place now info@childconnection.org.nz Visit our website and complete our contact form www.childconnection.og.nz

During 3 hours workshop we will teach you: 1) Games that children play between themselves 2) Massage skills that relaxes children 3) Homework for parents

8 | December 2012/January 2013 www.canterburytoday.co.nz

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Viewpoints | Finance/Online

How to broker the right deal for you Maria Thackwell created her own mortgage company to offer independent mortgage brokering services and financial advice to clients throughout the Canterbury region. Visit www.mariathackwell.co.nz

There is a common misconception at present that people with land in TC3 cannot get mortgages, but this is not the case. Right now, the Christchurch mortgage market is volatile, it is challenging and there is a huge amount of misinformation and misunderstanding around what is going on… but there is also great potential for striking excellent deals. What is presented as fact one day might well be superseded by conflicting information the next. Buying a home is usually the biggest financial transaction people will make. It makes good sense to get professional assistance when attempting to secure the best deal. The mayhem and chaos post-quake has made it difficult to filter so much changing information, particularly when people are living in constrained circumstances and coping with so many other issues. That’s where the services of an objective mortgage broker can provide peace of mind and more importantly, clinch deals that might not be possible by going directly to a bank. Mortgage brokers work across the entire banking sector, providing up to the minute knowledge of what is on offer, what the banks require and how to present the best case for securing finance. For residents in eastern Christchurch, the situation is particularly difficult and although many banks are struggling to determine standard policies around loaning against TC2 and TC3 land, the good news is banks are currently considering applications on a caseby-case basis. I am aware of banks saying no just because the applicant is in the too hard basket. Brokers are able to break down the barriers, offer the best advice, get the best deals and simplify the process. I am also aware of clients going directly to banks, working through the huge mortgage application process and submitting all their personal information. After this hard work, they are told their application is being declined because the bank is not comfortable with their security.

I have worked closely with a client whose home was red stickered in the September 2010 quake, was damaged beyond repair in February 2011 and in October this year her home was demolished, leaving her with a badly damaged section zoned TC3. In September 2010 she spent six weeks residing in a caravan, waiting for a rental property to come up and now like many others, she is assessing options for her housing rebuild. She has had a full payout on her home and has bought another section. She wants to use the equity in her TC3 section for her new home. Knowledge is power. Two years dealing with the challenges of clients going from a repair to a rebuild, dealing with EQC, working alongside financial institutions that are struggling to stay ahead of changes, along with numerous insurance and earthquake specialists, has created a challenging financial environment for home buyers. There is huge competition between banks at present and many are offering ‘special deals’ that look great on first glance. However, it is important to see beyond the smoke and mirrors; that instant gratification offer may be worth a whole lot less in the long term in comparison to a percentage drop in interest. A broker will take into account the alignments between banks and insurance providers and provide an independent comparison of deals on offer. In a single appointment a broker can provide more information than a full day spent visiting individual banks, and can negotiate and secure better rates than a client could potentially achieve directly. They are formidable advocates when it comes to securing the best possible deals. Perhaps the biggest advantage of all is that in almost all cases brokers’ fees are paid for by the banks so the service is free to clients. Currently, securing mortgage deals require a lot of work, but I anticipate the situation will change again in the not too distant future. Right now banks do not have a firm policy on how to deal with TC2 and TC3 land, but that is potentially very good, as the banks are dealing with each situation on a case-by-case basis and are open to discussing options.

Spring cleaning tips for your website Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. To find out more visit www.limelightonline.co.nz

As we are now racing towards the end of the year, it’s the ideal time to get your website ready for the New Year ahead by giving it a good old spring clean. You’ll be amazed at the difference a little attention to detail, a few updates and some simple changes can make to the look, feel and performance of your site. Some of these tasks might require the help of your web developer, but don’t worry I’m not talking about a major overhaul here – just a few easy (yet highimpact) ways to spruce up your site and breathe life back into it. Here is your website spring cleaning check list: 1. Review your content Read through all the content on your website and make sure that it is all up to date and accurately reflects your business and your products or services. If you have had no newsletters since 2010, then you should remove that page from your website, as it is best not to have them on there if they are that out of date.

4. Test your website on different browsers Browsers such as Chrome, Internet Explorer, Firefox and Safari are always releasing updates and this means your website may not be looking that flash on some of them now. Check out your website on each of the major browsers and make sure everything is looking how it should be. If not, get in touch with your developer and ask them to fix this for you. 5. Add new images Just like content the wrong image/photo can create a bad first impression. The presence (or absence) of good images speaks volumes about the perceived quality of the products or services you offer. 7. Add some fresh content It is absolutely critical if you want to do well on search engines such as Google, that one of the main tasks you need to be doing is making sure your website is constantly updated with new content. Having a blog on your website is a great way to achieve this. A blog can also showcase your industry knowledge and provide you with that extra bit of trust and credibility.

8. Update products, service descriptions and prices Revisit your product or services pages and check that all of the content is still relevant. Also, make sure there are no spelling or grammar mistakes. If you can’t spot an error Have the prices changed? Is the product from a mile off then ask someone who can. still available? 2. Your call to action Do you have a strong and clear call to action that is repeated throughout your site? You need to tell users what to do when they go to your site. Should they call you, email you, make a booking or subscribe to your newsletter. If you don’t clearly tell them what to do they won’t do it! A strong call to action will increase your online conversions by a significant amount. Sometimes it is the small things that make the biggest difference. 3. Check your copyright date Does your website proudly display “Copyright 2009” in the footer? The message this gives is that you have not updated your website for several years and so who knows what information is still relevant.

9. Add new testimonials Even if you’ve already got some outstanding testimonials on your site, it doesn’t hurt to change them from time to time. Ask recent clients for feedback. 10. Check your forms Have you checked all your online forms recently? If not, make sure you revisit them and fill them out as if you were a client. Are all the fields still relevant or should there be some necessary additional ones? Does the form submit OK or was there an error message? As the person who completed the form did you get a copy sent to you by email? In conclusion So, get your duster out, your polish at the ready and start working through this checklist and your website will have the wonderful spring clean it fully deserves.

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Viewpoints | Technology

News | Events Diary

Seriously smart viewing Ian Knott has been commentating on various forms of technology for the past 16 years. He’s had columns on gadgets, gaming, computing and digital entertainment in many newspapers, magazines and websites in New Zealand and overseas.

I review a lot of gadgets and if I’m to be honest, many of them blur into a techno-haze of more megapixels, better screens or greater portability. But every now and then a product comes along that makes even a cynical old techhead like myself jolt upright and take notice. One such product is @TV Plus. This stylish and clever little box from Belkin facilitates remote viewing of your television from anywhere you have an internet or 3G connection. TV can be effortlessly streamed to your iPad, iPhone, Mac or Android powered device wherever you may be. But that’s not all - you can also pause live TV and record what’s playing on your portable device provided you have enough storage memory available. Belkin is a company that lives and breathes plug-n-play devices and @TV is no exception. Set up is as easy as hooking up a network cable from your modem, plugging your Sky or Telstra decoder into the component or composite ports (not HDMI) on the back of the @TV box, and then from the box to the ‘AV IN’ port on your TV. A small remote blaster is placed in front of your decoder to allow the changing of channels remotely. Then simply download the app onto your portable device/s and once you’ve given your TV a name and password, you’re good to go. Within the app itself you can change the quality of the video (streaming at the highest quality isn’t recommended over the 3G network) and bring up a remote control that can do most things your normal remote can do (the programme guide isn’t yet available in NZ). Unfortunately @TV doesn’t allow you to view a different channel to what your decoder is displaying at home, because it’s a direct output of whatever is currently playing. Changing channels brings with it approximately a five second delay as the new information is transferred over the network between the three devices, which is understandable with most New Zealand broadband speeds. I’ve found that I use @TV a lot more than I initially thought I would. The kids stream

Events diary WEDNESDAY, NOVEMBER 28

and has live entertainment from some of New Zealand’s leading musicians. For more information visit www.winefestival.co.nz

During the two hour live show, Bear will share his experiences of survival in some of the world’s toughest jungles, mountains and deserts. Audiences will also see footage and hear stories from his time with the SAS, the French Foreign Legion, Everest and many more of Bear’s hair-raising adventures. Visit www.beargryllslive.com

TUESDAY, DECEMBER 27

A Wild Night with Bear Grylls – CBS Arena, Christchurch

FRIDAY, NOVEMBER 30

Fight for Christchurch – Christchurch

the Cartoon Network to the iPad on long trips in the car, going to bed and watching Sky channels (without having to pay for a Multiroom subscription), and for watching those rugby tests in the middle of the night. While videophiles might snub the lack of HDMI support, the obvious restrictions around streaming massive amounts of video data make it impractical in the current environment. Speaking of HDMI – most of our AV products are high definition these days. This might not be a problem if your TV has multiple HDMI inputs, but if your TV only has one or two and your PS3, Xbox 360 and HD satellite decoder all need connecting, then some kind of HDMI hub or switcher is in order. Belkin has the perfect solution with ScreenCast AV 4 Wireless AV-to-HDTV Adapter – which wirelessly transmits the HDMI signal in 1080p from your devices to your TV, also cutting back on unsightly clutter. ScreenCast has two separate, very sleek boxes; the larger of which can accommodate up to four HDMI devices. This then wirelessly transmits to the smaller second box, which runs a solitary HDMI cable to your TV. As usual, setup is quite simple and the built-in menu system allows you to allocate names to each of your inputted devices. The beauty of the wireless transmission means your devices can be stored up to 30 metres away, even in another room. Of course this isn’t practical for gaming consoles, but for those with large lounges or minimalist décor this could be an absolute blessing.

What’s happening on the business and entertainment front

This is a night not to be missed with fastpaced boxing action, entertainment, singing, fashion, fine wine and food as well as a few surprises sure to delight all those in attendance. With a red carpet entrance it is the perfect excuse to get dressed up and swept away with the glitz and glam that the night offers. To find out more visit www.fightforchristchurch.co.nz

SATURDAY, DECEMBER 1

Marlborough marathon – Marlborough New World Marlborough Marathon number three is here and starts and finishes at Villa Maria Estate. You’ll start your run alongside the beautiful vines in the Fairhall area as the sun rises on another magic Marlborough day. Your shoes are waiting and so is your bottle of Villa Maria wine, for all full and half marathon finishers. For more information go to www.marlboroughmarathon.co.nz

THURSDAY, DECEMBER 6

Business Network – Christchurch Business Network events provide members with an opportunity to build on their business contacts and network effectively. These events are held four times a year and are part of a series of networking/speaker functions held in the evening. For more information go to www.cecc.org.nz/main/eventList

SATURDAY, DECEMBER 8

Wine and food festival – Christchurch City The New World Wine and Food festival returns for the second year to celebrate the wineries of the South Island region. It features wine seminars and cooking exhibitions hosted by industry experts

Learn the Secrets to Convert Website Visitors into Customers – Christchurch If you are serious about growing your business and turning your website into a cash-flow machine, then this is an opportunity you cannot afford to miss. To find out more visit www.zeald.co.nz

SATURDAY, DECEMBER 29 Creating Change - Golden Bay

Anahata Yoga Retreat provides a supportive yogic environment allowing you the opportunity for clarity, transformation and identifying with the deeper aspects of your personality. Set your New Year’s positive resolution into motion utilising SWAN theory (exploring strengths, weaknesses, aims and needs) and use powerful yogic techniques such as Havan (fire ceremony), yoga classes, meditation and deep relaxation practices to create practical change, affirmation and direction within your life. For more information go to www.eventfinder.co.nz/ user/anahatayoga

SATURDAY, JANUARY 5 2013

Interislander Summer Festival Greymouth Races – Greymouth Enjoy a great family day out this summer – there will be plenty of children’s entertainment available all day which will keep the kids busy while you sit back, relax and enjoy the exciting racing action. Visit www.theraces.co.nz

SUNDAY, JANUARY 13 2013

NBS Nelson Striders half marathon – Nelson This unique event was inspired by the Nelson Striders running group who, when out for their Sunday morning run up the Maitai Valley in August 1994, ended up scrambling up a bank to avoid an agitated wild boar. Caretaker Trever Ruffell came to the rescue and had to drown the pig with his bare hands in the Maitai River. Runners now compete to win the prestigious Trever Ruffell Tusk Trophy (a.k.a The Boar’s Jaws) by being closest to their estimate over the 21.1km distance up the Maitai Valley. For more information go to www.nelsonevents.co.nz

For those worried about wireless lag, especially when gaming, I haven’t noticed any difference between wired or wireless when using the ScreenCast, but I do have both units right next to each other. Belkin @TV will set you back $250 and is worth every cent in my books, but with the ScreenCast AV 4 Wireless AV-to-HDTV Adapter going for around $300, a decent hidden cabling option might be more cost effective if your AV setup allows it.

10 | December 2012/January 2013 www.canterburytoday.co.nz

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News | Property

The year in retrospect… and what is to come By Olly Newland

As the end of the year draws near, now is a good time to review the past 10 to 11 months and look into the foreseeable future. Interest rates The low interest rate environment continues, with the pundits pushing their predictions for interest rates rises further and further into the future. I take the opposite view. I believe that interest rates will remain at or near the current levels for many years to come, and may even fall further. This is the new “normal” and is, in effect, a huge wage rise for the mortgage belt and working classes, let alone for investors and first home buyers. Never in my lifetime have I seen interest rates so low as now, but I am reassured by the fact that the current rates are in line with the rest of the world. Unless massive inflation appears, there is no reason why rates should ever go up significantly. A low interest rate environment means that people can afford their mortgages — and even borrow more — which, by the way, is why prices are steadily rising in many parts of the country, Auckland in particular. Even if interest rates were raised by a quarter or half a point, what difference would that really make? The side-effect of low interest rates is that savers are tempted to put their money into other avenues of investment, with investment property being one of their options. In my view, the merry dance will continue. House prices are likely going to double again over the next few years. Of that I am certain.

“

A low interest rate environment means that people can afford their mortgages — and even borrow more — which, by the way, is why prices are steadily rising in many parts of the country, Auckland in particular.

”

Put another way, good commercial property has doubled in value, and hence we now have a plethora of commercial syndicates offering all types of commercial investment for the smaller investor seeking higher returns. Retail shops remain one of the more popular commercial investments, followed closely by small industrial units. Anything with multiple tenancies is of high demand because that arrangement helps spread some of the risk.

They realise that the market is improving and that many parts of the country are now enjoying a resurgence in demand and values.

part of the market for first home buyers and retirees — so buy in confidence once you have done your due diligence.

The first matter that has to be explained is Lifestyle and beach homes that the market is not a homogeneous lump moving in unison in one direction or the other. These are still suffering and are hard to make No - the market consists of many parts all money out of unless the market regains its moving at different speeds. boom mentality again. Lifestyle and beach The trick is to pick the slice of the market that homes were the toys of the wealthy (or is about to move rather than climbing into one indebted) during good times. or another market at the last minute. Even Now that times are not so good, these toys more important is not to be talked into buying aren’t played with as much as before. If you cheap rubbish in depressed suburbs. buy into these then don’t expect capital gain, or big rents in the short to medium term (Kim Dot Com may the exception if what he paid in rent is correct.)

So what is hot and what’s not?

Houses If you can afford to buy into what I call the “Mum, Dad and three kids” market then that’s the best market of all. Good average family homes with a bit of land to kick a ball around will do just nicely. If the property can be improved, then so much the better! Growth and income are bound to rise because of the shortage of just these types of property. Remember it’s the land that is the most valuable part.

Bare sections If you can afford to buy big pieces of land in a well built-up area, then you may be sitting on a gold mine. But land that is out in the countryside, or by some swamp or silted-up river, is almost impossible to sell let alone get an income from it. Buy if you must, but at your own risk.

If rental housing is not to your taste think about commercial. It’s a whole new world and Buy as much land under the house as possible Commercial property does not make headlines the difference between the two is like chalk and avoid tiny sections. much but it too is undergoing a revolution. and cheese. The low interest rates have made the returns Town houses and units from commercial property that much more Where is best to invest? Much of what applies to houses also applies attractive. Where once upon a time a 10 to these properties. Position and construction One of the most frequent questions my percent return was commonplace, this has are vital as they too are often hard to extend. advisory clients ask is: Where should I be slipped to six percent or less depending on Town houses and units make up a great investing for income and security? the quality of the location and the tenant.

Commercial property

Olly Newland

Property Consultant Impartial, expert guidance

For an obligation-free session with Olly, call: 0800 66 22 80

With more than 45 years in the property game, Olly Newland provides a consulting and mentoring service for people committed to make serious progress with property investments… whether it be buying, selling, holding or troubleshooting. If you’re interested in knowing more, visit Olly’s webpage at www.ollynewland.co.nz

Get skilled advice on residential and commercial property investment from Olly Newland, reknowned property expert, author & Authorised Financial Advisor. Purchasing, selling & managing property.

‘No problems - only solutions.’ Personal, One-to-one, Confidential

www.ollynewland.co.nz www.canterburytoday.co.nz December 2012/January 2013 | 11

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Stephen Lynch, chief operating officer of Global Operations at RESULTS.com Information kindly provided by RESULTS.com: www.results.com

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News | Local Moves

Returning to the CBD – what to consider The evidence of new beginnings in central Christchurch, as rebuilding, refurbishment and repopulation occurs, brings with it a changing business landscape, where a plethora of considerations around moving your business back to the city centre need to be addressed.

Draft Christchurch Transport image kindly supplied by the Christchurch City Council

In addition to getting your head around the legal issues of commercial leases and insurance, the safety and emotional wellbeing of the people who will use your building need to be thought through. One of the first considerations, says Malley & Co Lawyers, associate commercial lawyer, Lucy Glausiuss, is whether to choose an existing building or space in a new building. “This decision will involve weighing up whether a new building - built to the highest engineering standards and in accordance with the latest of building codes - will best suit your business, employees and clients, or whether an older building, that has been brought up to code, will be more suitable.” The Malley & Co team recommends consultation with staff and customers, as many people were traumatised by the events of February 22, and may be reluctant about returning to the city. “Assurance that the new office space is safe and strengthened may be essential to overcome trepidation.” The team at Malley & Co understand this, as they were one of the companies leading the charge back to the CBD after fleeing from the 10th floor of the Grant Thornton Building in 2011. “Ensuring people feel safe in their place of work is a very real consideration now.” One of the advantages of securing office space in a building in the design or construction phase, is the developer and/or owner may allow new tenants to have input into the design and specification requirements for the building, including layout and fit-out. The other consideration is ensuring the spaces around you will be complementary. “Consider the new transport hub, parking facilities, hospitality and retail offerings, and how they might help create a pleasant environment.” It is also prudent to find out who the other tenants (if any) are, to ensure they will be compatible with your business. Similarly,

with the landlord. Address how excess and • Force majeure clause premiums should be paid if there are cash flow concerns about paying large sums all This type of clause sets out what happens at once. As part of due diligence, leasees to the lease and the leasees' obligations “Business owners should get confirmation, should obtain full disclosure from the under it in the event of a natural disaster. in writing from their insurance provider, that landlord on the insurance position to ensure the fit-out will be adequately insured and the property and premises are properly all necessary insurance, such as business • Break-out clause insured, the extent of the cover and the interruption insurance, can be obtained on amounts payable. satisfactory terms.” Include a clause that details what will happen to the leasees' obligations under Can you stay for the • Improvements rent percentage the lease, particularly those concerning long term? payment of rent and outgoings and Due diligence investigations will provide an termination when the premises are Will the Crown acquisition of properties for indication of any issues with the premises severely damaged and/or the premises is the Central City Recovery Plan, which sets out going forward. For example, if the leasee in an area on lock-down. precincts for similar business enterprises, have is taking up premises in an older building an effect on your business? that has not been brought up to code, they • Exit strategies “As some of the land may not be acquired will want to limit exposure to the cost for some years, it may be possible to take a of upgrades by negotiating a reasonable If premises are in an area designated for a short term lease in an existing building, on an improvements rent percentage. key project, then the lease should provide affected site, until project construction work for exit strategies in the event that the commences,” she says. • Fit-out clause Crown acquires the land during the term of Glausiuss adds that notices of intention to the lease period. take land will be registered against titles, and Terms around the fit-out of the premises business owners can search the Land Transfer and early access should be clearly stated. Register to determine how sites and buildings “Given the scale of change to the Christchurch are affected. • Rent review clause business and city landscape over the past two years, seeking professional advice is strongly A property’s status can also be checked by recommended to ensure that the location visiting: www.ccdu.govt.nz. There should be provision to ensure that of the new premises, along with the terms the rent charged stays in line with market and conditions of the lease, are suited to the rates within the CBD as more premises Negotiating your lease requirements of the business, its staff and its become available. clients,” Glausiuss concludes. Negotiating the lease terms will depend on the type of premises chosen, whether its old or new, and its position within the new CBD. Consideration should be given to a number of factors: new zoning rules need to be investigated, to ensure the business can be undertaken from the premises on offer.

• Insurance Under present standard leases, it is the landlord’s obligation to insure the premises, while the tenant pays the excess and premiums. Given the steep rise in insurance rates, leasees may want to limit the amount payable by sharing the cost www.canterburytoday.co.nz December 2012/January 2013 | 13

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News | Local Moves

News | Tactics

Are your systems rebuild ready? As the Christchurch rebuild swings into action, there are countless opportunities for businesses in the construction sector to grow significantly and quickly. While this should be a positive thing, if the rapid growth is not managed effectively or well planned, it could end in disaster… potentially it could spell the end for many businesses. They are called growing pains for a reason! MyOffice director, Steve Lowery says the issues associated with running a business is foreign to many builders. “Without good infrastructure, good support systems and good people around them, their businesses are at risk of imploding and resulting in an inability to contribute to rebuilding the city in the way that they would like. “This is a big risk for Christchurch. And it’s happening already – we are see businesses in big strife and it’s only going to get worse.” Lowery says his concern does not lie with the ability of the sector to rebuild the city, but their ability to manage the growth of their own companies. “There are large numbers of very good and experienced builders and tradies who have successfully run a business with four or five staff, but the needs and management experience required to manage a team double or triple the size is significantly different.” This is compounded by the lack of middle management experience and resource in the sector, he adds. “Rapid growth in any business has its challenges, but the speed and scale of the rebuild brings a whole raft of challenges and risks.”

So how can companies prepare and future-proof their business to offset growing pains? Systems and planning. It’s where everything starts and finishes, and yes, we know you have heard it before, but never in the construction sector has there been a better opportunity to grow and expand. “What I am seeing in the market right now, is owners trying to put a roof on when they don’t yet have the foundations in place. It is a very ad hoc and risky approach to growing businesses.” Growing a business is like building a house - you have to be very structured. You need to start with a vision of the end result, a set of plans and then, step by step you follow a system, subcontracting in the specialist trades as and when required. “There is a phenomenal amount of paperwork, and if the business owner (or

his wife) get bogged down doing it, they just run out of time and lose focus on managing the other critical aspects of their business. There is a need to be smart and delegate out some of those functions to specialists – just as they do when they are building a house.”

The right tool for the job Having the right tool for the job - it’s a basic requirement on the building site. Putting effective business systems in place means using the right tools – and there are some great ones out there. “Using manual or out of date systems – it’s like using an old blunt handsaw when you could be using a brand new drop saw. Many trades people are unaware of how else to do things, because they just don’t have the knowledge, tools or support to allow them to be more effective.” MyOffice helps its clients utilise the best and the sharpest tools available – most are hosted online giving business owners secure data options they can access anytime and from anywhere. “By taking your payroll, your project management, quoting, job sheets and your accounts online, you get a streamlined and easy to use system. You can delegate more tasks, you get better information, allowing you to make decisions that are more informed and everything is at your fingertips in real time. “The time savings are massive, your productivity increases and it is a very cost effective way to manage any business,” Lowery adds. Systemising takes the pain out of running a business and must be considered an investment not a cost. Just like you subcontract in the specialist roofer, painter or bricklayer - when you probably can do it yourself, you don’t – they are quicker, more effective and have the specialist tools for the job. It’s a greater cost, but the value you get from them is considerably higher. “The opportunity cost of trying to do it all yourself inevitably stops you from growing your business, which has a direct impact on your profits. Why do work you are not good at? It will take you longer and you won’t enjoy it. “In a time when there is huge opportunity for growth, businesses need to subcontract this work to the experts and get on with doing what they are good at – making their businesses work for them.”

Steve Lowery - steve.lowery@myoffice.co.nz myOffice are construction sector experts and Steve Lowery is a director of three companies, a qualified Chartered Accountant, Volunteer Business Mentor, vice president and founding member of the NZ Bookkeepers Association and past association manager of the Canterbury Master Builders Association.

Do you have an online marketing mantra for 2013? Mention online marketing and most businesses with a website mentally tick that strategy off as complete. But - is your website really working for you? Is it adding value to your bottom line? A website is your online brand builder, it’s a 24-hour, seven-day a week sales tool that should be adding to the strategic growth of your business, says OnPage1 Media director, Scott Wilson. “So many businesses have fantastic looking websites, but there is no strategy behind them. They just don’t maximise the online potential.” With the new business year looming, Wilson encourages all businesses to take an objective look at their online marketing strategy. “Most people see the internet as a way to grow their business, but they simply don’t know how to use the online environment as a tool to make this happen.” Online success must start with a strong and focused strategy. “I see many businesses, especially those in growth phases, with strong strategies across almost every area of the business, but online marketing is often put aside. For many it is in the too hard basket, because they just do not know where to start. “Businesses are trying all sorts of different tactics, but because none of them are tied into a specific strategy, any success is minimal and fragmented.” OnPage1 Media work with companies to develop a strategy to harness the potential of the online environment. To be successful, Wilson suggests there are three areas businesses need to focus on:

Connect

To be effective online, you need to have relevant, rich and engaging content – not just on your website, but across all online platforms you use. This means keeping information up to date, adding to it and finding online and offline communications channels that can feed back into your online portals. Again everything needs to be linked to your strategic plan. “We work with our clients to get their stories, columns and news published offline in a relevant way. We can then use this online to help build their brands. Done correctly it is effective and yields excellent results.”

Convert To convert – you must have a clear call to action. “Does someone visiting your website know what you want them to do next? “This is where you can make the biggest wins. The skill in converting an online searcher into a buyer, is to match their conversation with your solution,” he adds. “When people go online, you need to try and imagine what is going on in their head. They have a problem and are looking for a solution – what will they type into Google?” If you can get good at matching these conversations with your website’s content, then you are half way to getting this searcher to become a client. “This is so simple, but very powerful when done correctly. The key is to understand what it is they are really looking for and then deliver this through your content and strategy – again connect, communicate, and convert.”

What’s happening behind the scenes?

First the online strategy must connect to the businesses overall growth strategy. The last and one of the most important aspects to successful online marketing is to Secondly, there has to be legitimate look at and understand the maths behind the online connections with the people you scenes. “By understanding the metrics and want to reach. You must know what your the analytics, and then strategically using the ideal customer/client looks like and what tools available the results can be enormous.” their pain points are. “You need to look at the marketplace, your competitors, your current results and you need to benchmark everything. All this contributes to a gap analysis which identifies your potential and the tools and tactics needed to help you reach your goals.”

Communicate Give people what they are looking for – keep it simple and straight to the point. Well-written copy is a powerful tool. “Every business I have worked with has great information and stories about their services, products or areas of expertise – but it’s not often they share any of this in a meaningful way,” Wilson says.

The internet constantly changes and to ensure your business is thriving online – you need to be strategic, understand what it is you are trying to achieve and how to best do that. “This is where true internet marketing professionals come into their own – they are fully versed in and adapting constantly to the ever evolving internet. “We work with companies who are in a growth phase and serious about taking their business to the next level. Our online marketing strategy session helps establish a robust and strategic online plan – one that is focused on results and based on the science of what really works online.” www.onpage1.co.nz

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News | Lifestyles

Sensual point of difference Cast iron bath For the ultimate bathing experience look no further than this freestanding enamel cast iron bath from Kohler, offering luxury in the sleekest and minimalist design. This little bathroom beauty is chip, crack and slip resistant and its thick enamel body retains water temperature for longer. Sit back, relax, maybe light a few candles; it’s so deluxe you’ll never make it back to your bed.

Home Indulgence

RRP: $4,739 Available from: www.kohler.co.nz

Light up

Anfora floor lamp

Although suitable for contemporary café’s, restaurants and offices, this beautifully crafted design looks good in any room needing a touch of modern flair. Its soft glow radiates through gentle bends and curves, creating an ambience of charm and character. Designed by Miguel Herranz, this innovative design comes in seven colours: American whitewood, beech, yellow, orange, red, green and grey. Three words: piece of art. RRP: $3,978 Available from: www.accentlighting.co.nz

Magimix Vision Toaster

Best thing since sliced bread Say goodbye to cremated toast and sneak a peek through the glass window to perfectly toasted bread. Thanks to the design produced by no other than the French, you can place any sized bread, from thick pieces to long, into its adjustable slot and watch it toast evenly between the two sheets of double-pane glass. It gets a definite nod from bread lovers. RRP: $599 Available from: www.tfe.co.nz

< <

Table statement Brazilian coffee table

The classic design contrasts nicely with its bent glass to deliver a touch of modernism to enhance any contemporary home. This minimalistic coffee table comes in black or white gloss finish. You wouldn’t want coffee stains on this beauty. RRP: $1,750 Available from: www.global-living.co.nz

Game on PS3 Sony has released a new design of the Playstation3. It’s more compact, has more memory and is cooler than ever. The new PS3 has lost half its weight from the original model, has a sliding disk cover feature and increased hard disk drive capacity. Available in classic white or charcoal black, the new model still maintains its simple and curved body design and has extended features such as music, photo’s and video – what’s next, Facebook app on a PS3? It’s out in stores just in time for the holidays. RRP: $519.95 (500GB model) $399.95 (12GB flash memory model)

Continued on page 24 >

Available from: selected retailers

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News | Business Tips

Want better business results? Maybe you’re not being tough enough By Stephen Lynch

I remember being thrilled with my first promotion to a managerial position. I was promoted from sales rep to sales manager, and had just been relocated by my company to the city where the head office was located.

Lessons in business longevity from IBM Fortune magazine published an article on five lessons we can learn from IBM when they celebrated the milestone of being in business for 100 years. Here is our take…

and pursue a strategy you know to be right – no matter what the rest of the herd is doing.

Dream big

Hire people who are better than you

Create a compelling vision of the great company you are going to become in the future - even if it seems a million miles away from where you are right now. Be audacious! Set your team a goal that scares you every time you look at it. Your firm can be the best in the world at something – so what is it going to be?

Take risks Copying your competitors won’t make you an industry leader. You have to march to beat of your own drum. Sometimes you have to bet the entire farm on a bold move. Have the courage to follow your convictions

One of the best pieces of management advice I received, strangely enough, was from the owner of a car dealership as he was handing over the keys of my shiny new company car. As his chain of car dealerships was one of the largest in region, I figured he must know a thing or two about how to be a good boss, so I made a point to listen closely.

Whatever you think makes you different, you need to dial up the volume even more. Playing it safe won’t get you talked about. As Seth Godin once wrote, “If you are not annoying some people, you are not operating close enough to the edge. The edge is where the money is”. What are you doing that is dramatically and meaningfully different from what your competitors do? Be honest. Are you really doing anything remarkable – ie. worth remarking about?

For your company to succeed long term, you need to continually upgrade the quality of your people. Every new hire should raise the bar for the existing team. Carefully define what an “A” player looks like for every role - and never settle for second best. If you are a leader, have you identified who your successor will be, and are you grooming them to step into your role one day and take it to another level? If not - you need to start now! Stephen Lynch is the chief operating officer of Global Operations at RESULTS.com. Information kindly provided by RESULTS.com: www.results.com

decisions. Making decisions is what you are paid to do. You need to confidently set the strategic direction. Be tough enough to drive business execution. Be tough enough to pull the plug on projects that are not living up to their original promise.

Set clear expectations

He said, “I have learned two key things about being a good manager I would like to share with you. One; have a drink with your team, but never get drunk in front of them. Two; be friendly with your team, but don’t try to be their best friend. If your team doesn’t respect you, or if you get too friendly, you will never be a successful manager.”

Structure is not a dirty word. People crave structure. Your employees need to clearly understand how their roles and goals relate to the overall company strategy, and how their performance will be evaluated every week, every month.

These days we see lots of articles about how important it is to “empower” employees by leaving them alone, and how you don’t want to “micromanage” them. I wonder if things have gone too far? The biggest problem business leaders report to me is that they struggle with business execution - they struggle to get their people to get things done – fast!

Yes we all want to be liked, and no one wants to be jerk. However, weak managers are not respected. Weak managers are too casual and friendly. They let small problems build up into big problems, when they should have been dealt with immediately. Managing is not something you do when things go wrong. Your number one job is to keep projects moving forward and support your people so they can achieve their goals. Getting things done is your number one job every day.

I read an interview with the author of “It’s Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need.” The author claims that “undermanagement” is now the problem. Managers have forgotten how to manage. Here’s our take on some of the key points…

Stand out

Toughen up

Take responsibility

It’s okay to be the boss

As a manager you only succeed when your team succeeds. You praise the team when the team succeeds. You alone take responsibility when the team fails.

Let your team see that you have a firm handle on the business and can make good

Yes, being a manager is a tough job. Are you tough enough?

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Cover Story | Propellor Property

The Property

Pilot

How Nikki Connors and Propellor Property Investments successfully navigate a market rife with risk By Karen Pasco

“Doing nothing with your money is as bad as making a wrong decision in investment.”

It was when her marriage broke up and she decided to take her son to England that life took a new course for Nikki. It was here she worked as a promotions producer for the BBC, was nominated for the Veuve Clicquot UK Businesswoman of the year in 1999 and it was when she started investing in real estate.

This bold statement comes from Propellor Property Investments principal Nikki Connors – a self-made entrepreneur who is helping New Zealanders find their true wealth through her astute knowledge, her ability to analyse, strategise and then make educated decisions – resulting in successful outcomes.

“They were flats in the back of Acton and Belsize Park. They were all dirty and needing updated. I would come home from work play with my son, have dinner with him and put him to bed, then leave to go and clean those places and paint them.”

The reason she makes the brash statement, which goes a bit against the grain of the Kiwi way, is because if you do nothing, then nothing will happen – you will get no further ahead.

“

No investment is 100 percent safe but you can mitigate those risks with the best professionals around you and also by doing the due diligence on each property. - Propellor Property Investments principal Nikki Connors.

”

Making a decision whether it turns out to be good or bad, means you are thinking about the future and looking to make your money and assets work for you. Doing nothing from year to year, means another year of increasing personal wealth is lost and nothing will change. “You can’t stop looking at your future,” she says. In saying that, Nikki is not about taking risks. She is definitely calculated in all decisions she makes and does deliver worse case scenarios to her property investing clients, but even those scenarios, she says, will still see them move forward; pay off mortgages faster, increase their personal cashflows, make tax gains, give them options and end up with a better quality of life now and in their later years. She tells clients her own rags to riches story, about her education at Pukekohe High School, her ascension in the ranks to become one of New Zealand’s top creative advertising directors and brand strategists.

The flats brought her about £10,000 profit each, but perhaps the biggest return was that the small-scale projects were the impetus for her love affair with property. Through property she was able to send her son to private school, allowed her to start her first magazine company and eventually meant she could purchase a property for herself in fashionable Belsize Park. The rise in wealth from her astute property development and her UK business interests also brought about some pinch herself moments. “I couldn’t believe it, a girl from the other side of the Bombay Hills with a son going to a private school in London that was older than the country I came from.” Once she saw how property had changed her own life, Nikki was keen to enable others to use her knowledge to increase their own worth. It was because of this, she developed a business plan in the early 2000 that culminated in Propellor Property Investments. Clients come to her with different scenarios; some have cash in the bank, some have equity in their house but are struggling with the weekly incomings and outgoings, some have a house and managing, but want to get further forward. Each person is interviewed and assessed. Some are millionaires, but most are simply typical New Zealanders. “Having been in advertising and marketing I know how to look for opportunities for clients. I did it for the air industry with Air New Zealand, the snack food industry with the Eta brand and the paper industry with Caxton for example. “Those disciplines are what I bring to my (property investment) clients because they (the clients) are my brands and those disciplines help me work out a strategy that is going to build that brand financially. I’ve got to protect what the brand has

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Cover Story | Propellor Property

already built up – their income, their savings, the equity they’ve got in their home and their day to day cashflow.” Based on the goals clients want, their personal situations and the equity or cash available, a number of different properties from around New Zealand are presented to them along with resulting conservative projected forecasts. These forecasts include rental returns, passive income, cashflow, projected capital growth and tax savings. Due diligence on each property is conducted by Nikki and her team. They only use property developers with solid reputations who are building in up-and-coming areas. These are not expensive properties, but instead ones which will make good rental returns and have the potential to double in value in 10 years. Traditionally Nikki looks for housing which is built with quality materials, brick and tile, with concrete block and tilt slabs. Property management companies can then be used to ensure occupancy and that tenants comply with the tenancy agreement. “I’m the strategist, but I can’t work without the accountant and the mortgage broker and to a lesser extent the solicitor. I have the vision to do it; they have the knowledge and experience to execute it.” No client is charged by Propellor Property Investments for the services, instead the company receives a fixed sum from the property developers on settlement. Up until the time of purchase all it costs investors is their time, she says. Nikki believes New Zealand’s conservative approach to property is almost stymieing. We continue to do as our parents have done before us – buy a house, pay off a mortgage over a long term adding on a huge amount of interest and then downsizing on retirement.

At the moment the New Zealand property market is really exciting for those looking to invest, with low interest rates and a definite increase in housing demand.

Not content with fulfilling just her business aspirations and those of her clients, she is now driven to look further afield to assist those who need help. It is important for her to ensure she doesn’t take what she has for granted.

- Propellor Property Investments principal Nikki Connors.

She has aligned herself with Habitat for Humanity – an international not-for-profit organisation whose aim is to eliminate poverty housing and homelessness by building adequate and basic housing. “I’m so passionate about property and people having their own homes and securing their foothold in the world.”

”

Habitat for Humanity was the perfect fit for Nikki given its connection to housing and property. “I feel very strongly about it. I make a very good living in what I do and this company is very healthy, but just as important for me is I have a sense, and everybody here has a sense, that we’re making a difference. I feel like companies that are successful have a responsibility to their communities and I wanted to be able to make a contribution.” This year Nikki paid for three clients to travel with her to Nepal to build homes as part of a huge international build. The clients applied to go and ended up receiving more than they gave, Nikki says.

Propellor Property Invesments client Fiona Gordon worked as part of the Habitat for Humanity team in Nepal during a recent trip

“We all had an experience that we will never, ever forget. We were incredibly proud to be New Zealanders and of the houses we built, the interaction with the local community in the little village we were in and the interaction with other teams from around the world. I believe we get more out of it than they (the people they are building for) did. They’ve done as much for us as we have for them.” She now wants to get as many clients as possible to experience the same thing, while at the same time contributing something to benefit others. Next year she hopes to travel with a contingent of three or more to Cambodia or Vietnam. So it seems set that Nikki' s love affair with property will continue not just for the good of her clients but also the good of those who need it most. Her mission to ensure all she works for or with have the best advantages possible to get ahead in life.

Open the door

Propellor Property Investments client Melissa Jordan in Nepal as part of an international contingency working for Habitat for Humanity

Propellor Property Investments director Nikki Connors during a poignant moment while building for Habitat for Humanity in Nepal

Nikki points out that with an aging pwopulation that is going to be healthy for a lot longer, people really need to look at

Those disciplines are what I bring to my (property investment) clients, because they (the clients) are my brands and those disciplines help me work out a strategy that is going to build that brand financially. I’ve got to protect what the brand has already built up – their income, their savings, the equity they’ve got in their home and their home as well, and their day to day cashflow.

However, there is the potential for uncanny investors to get trapped into investing in lower quality housing – especially in Christchurch. “There are now companies currently trying to sell properties for workers, touting them as a good investment. I don’t see the potential capital growth in those.”

Property investment, she says, should only be one part of a balanced portfolio. “I never tell my clients to put all their eggs in one basket. No investment is 100 percent safe, but you can mitigate those risks with the best professionals around you and also by doing the due diligence on each property.”

“

What Nikki wants people to think about is how to make the equity work better, how they can get ahead quicker and how they can begin earning a passive income and live generally a better life. Sometimes it means people who find themselves in quite tight financial times, are able to increase their cashflow, as well as having the added advantage of being able to invest for their future.

the amount of money they have set aside for retirement. “We are not going to be our grandparents; we are not a sedentary generation. We are going to be living a better life for longer; we’re doing more which requires more money. You don’t want to have to stop living your life the way you like, just because you reach retirement age.”

We support Propellor Property Investments

to property ownership Brenda Worrall - Broker Works for you to get the best mortgage for your property Call Brenda Worrall m: 027 222 0571 or e: brenda@tonymounce.co.nz www.canterburytoday.co.nz December 2012/January 2013 | 19

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News | Q&A

The New Zealand SME Business Network: One voice For too long there had been an empty, silent space where the voices of small business owners/managers should have been sharing their experiences, ideas and insightfulness to address issues which small to medium businesses face. But now The New Zealand SME Business Network has been formed to fill that void, allowing SME’s to encourage and positively influence government policy by sharing their perspectives, to ultimately vitalise the national economy. It costs nothing to be a part of the group on the social media site, LinkedIn, where you will find some of our leading owners/ managers offering advice, support and sharing successes and failures alike to lead the way for small businesses.

“After only eleven months the Network has over 2000 members, the majority of whom are SME owner/managers. “They are actively engaged and care a lot about New Zealand. They are definitely interested in their own growth and also want to contribute to the economic growth of New Zealand. “Their discussion threads have been active, intelligent and, at times, insightful in terms of practical and easily implementable initiatives that could make a significant and positive impact on New Zealand economically and socially.”

We speak to Tenby Powell, co-founder and director of Hunter Powell Investment Partners, who along with Sharon Hunter has established what they call a “Network-of-Influence”, What research has prompted its which could change and shape economic and introduction? social growth significantly. “None. What is the New Zealand SME “Based on our experience of start-up’s and Business Network? growing SME’s from small to big (PC Direct, “The New Zealand SME Business Network was introduced in November 2011, it is a nonpartisan community of SME owner/managers and their advisors, now numbering in excess of 2000 members, introduced with a vision of being the ‘Voice of SME’s to Government’ via the Minister of Small Business. “It is managed primarily via the social networking site LinkedIn with supporting social media via Facebook (with a page of same name) and Twitter. “It is a network-of-influence created to positively communicate to government the critical importance of SME’s to New Zealand’s economy by business owners themselves – not academics or government officials. “Accordingly it provides initiatives, recommendations and advice that are practical in nature and designed to improve the environment in which SME’s operate. “It costs nothing to join the New Zealand SME Business Network. We are doing this work pro bono because we feel not enough is being done to support SME’s in New Zealand. We are not seeking to monetize this in any way nor reap personal gain.” How does it work? “Traditional thinking suggested that SME’s were hard to reach – given many are not technically sophisticated, other than having email and a cell phone and, once reached, were either uncommunicative – due to time constraints and/or lack of interest in anything other than their own success, or did not have meaningful input due to lack of education. “The successful establishment of the New Zealand Business Network disproves this on three levels.

EuroPacific Foods, Hirepool, and Envoy360), it was very obvious that we needed a national voice for SME’s – as opposed to a multitude of disparate interest groups – who can work positively with government to initiate change to our small business environment. “Having been SME owners ourselves who have turned two enterprises, PC Direct and Hirepool, into large businesses (by New Zealand standards), we were aware that the traditional views held on SME’s were mostly erroneous.” Who can be a member? “Anyone who is interested in actively supporting the environmental change needed for small businesses to grow in New Zealand. “To join, you must join LinkedIn first then join the New Zealand SME Business Network - which is a fully moderated LinkedIn group. “While most are SME owner/managers, some are advisors to SME’s and some members are from large corporations who remember what it was like to be small. “The New Zealand SME Business Network is not a group designed to offer the sales of services or products to members, nor is it permitted to make anti-government or disparaging remarks about any political party; hence our strict non-partisan stance and active moderation of the LinkedIn site.” What impact has it had? “After only 10 months we have gained significant traction in the quality and quantity of initiatives introduced to the Minister of Small Business and, in turn, he has been very engaged.

“

It costs nothing to join the New Zealand SME Business Network. We are doing this work pro bono because we feel not enough is being done to support SME’s in New Zealand. We are not seeking to monetize this in any way nor reap personal gain.

“Specifically we have suggested that the SBAG (Small Business Advisory Group who reports to the Minister from within MBIE) lacked both strategic empowerment and the ability to engage with, and communicate to, SME owner/managers. “Consequently, the Minister has sought applications from successful owner/managers to represent New Zealand’s small business community on the SBAG and the Terms of Reference are being reviewed to enable a more active level of communication.” In what ways can you help business owners? “The single best way we can support small business owners is to reduce the amount of red tape at both local and central governmental levels. “This, and the subject of tax reforms for SME’s, has been the biggest issues covered by our group and has been reported extensively in the media. These are huge issues to grapple with for a group who is only 10 months old.” How have business owners responded? “With engaged interest and enthusiasm. Readers should go to the LinkedIn website and look at the past threads to see the quantity and quality of discussions. To view this, readers will need to join the group.” What have you achieved so far? “In addition to the aforementioned, we have received considerable media attention and are now considered a bonafide voice for SME’s with commentary sought on a range of issues. This is important as the perspective of SME owner/managers is very different to that of academics and government officials, the vast majority of whom have never owned or managed a business.”

”

What are the most common challenges for small businesses? “Major themes centre on tax and compliance.

“Many SME owners are seeking a significant simplification in the former and a reduction of the latter. While most are supportive of the Government's continued austerity/zero growth focus, so as not to incur further debt, some have expressed strong opinions that this will stifle recovery at a time when we should be growing. “But the time taken up with local and central government compliance reigns supreme. “This is closely followed by debt collection, in that it takes up so much time and resources for the return and collecting on invoices from cash strapped clients who are willing, but unable to pay. “Other themes include lack of access to growth capital and perceived lack of support or over-control by banks.” Why is it important for small businesses in NZ to receive this kind of help? “Small business is New Zealand’s economic firm base. “Ninety seven percent of all New Zealand businesses are SME’s; employing 19 or fewer people and yet accounting for 38.6 percent of NZ’s total economic output, on a value-added basis, and employing 31 percent of the NZ workforce. “SME’s are a vital part of New Zealand’s economy, yet we get very limited support. “The New Zealand SME Business Network is designed to provide support to SME owner/ managers by those who have successfully grown SME’s here and abroad.”

To join the group go to: www.linkedin.com/groups/New-Zealand-SME-BusinessNetwork-4202444/about?trk=anet_ug_grppro

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RR News | Working Life

Five simple steps to combat fraud 1. Be proactive Establish and maintain internal controls specifically designed to prevent and detect fraud. Adopt a code of ethics for management and employees. Set a tone at the top that the company will not tolerate any unethical behaviour. Implement an employee reporting system, such as an anonymous hotline, to help uncover fraud.

3. Train employees in fraud prevention Once carefully-screened employees are on the job, they should be trained in fraud prevention. Are employees aware of procedures for reporting suspicious activity by customers or co-workers? Do workers know the warning signs of fraud? Ensure staff know at least some basic fraud prevention techniques.

“The skills taught were invaluable. For example learning communication skills boosted employee morale and gave our people the confidence they needed to ask questions, give feedback and have better relationships at work and at home.”

4. Conduct regular audits High risk areas, such as financial or inventory departments, are obvious targets for routine audits. Surprise audits of those and all parts of the business are crucial.

The Learning Wave director, Martyn McKessar agreed with this finding, saying there is not enough emphasis in NZ business on non-cognitive skills and this is reflected in the fact that cognitive skills programmes get the most funding from the Government, yet learning and development programmes that specialise in non-cognitive skills get a significantly smaller share of funding.

5. Call in an expert For most firms, fraud examination is not a core business component. That’s why, when fraud is suspected or discovered, it is imperative to enlist the help of an expert.

2. Establish hiring procedures Every company, regardless of size or industry, can benefit from formal employment guidelines. So when hiring staff, conduct thorough background investigations. Check educational, credit and employment history (as permitted by law), as well as references. After hiring, incorporate evaluation of the employee’s compliance with company ethics and anti-fraud programs into regular performance reviews.

with vital non-cognitive tools resulting in improved productivity and motivation levels at the company.

Business skills shortage addressed with innovative learning and development programmes Kiwi businesses that have been focusing on developing the non-cognitive skills of their workforce have seen improvements in all areas of their business, according to innovative learning and development organisation, The Learning Wave.

The Learning Wave has been addressing this soft skills shortage with organisations for some time through its innovative programmes, and getting impressive results.

One organisation that has found success with The Learning Wave is infrastructure and resources company Stevenson Group The Learning Wave has implemented a number Limited. The company participated in five one-day workshops which led to of programmes that address the lack of nondramatic improvements in areas such as cognitive skills in the workplace. communication, literacy and numeracy skills, Non-cognitive or “soft skills” such as staff engagement and turnover. enthusiasm, drive, work ethic and Stevenson Group CEO Mark Franklin says professionalism are vital skills that are being sought after by employers, yet these skills are the programme implemented by The Learning Wave has provided employees reported to be widely lacking.

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“The Government needs to place much greater importance on non-cognitive skills instead of pouring funds into cognitive skills and ignoring the very real need for non-cognitive. “While cognitive skills such as having the competence to carry out a task are important for getting a job done, noncognitive skills are invaluable when it comes to moving an organisation forward and adapting to the constantly changing world we live in. “The key to moving New Zealand towards being a knowledge economy does not lie in cognitive skills, it’s non-cognitive skills that will get us there – and what we’re finding is the NZ businesses that are making upskilling in the non-cognitive area a priority are the ones that are making real progress.”

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News | Trends

Getting the crowd on your side There was once an elusive proverb penned telling of needing money to make money. Not the easiest advice to follow, particularly when the money is as elusive as the proverb. But today hundreds of projects are getting off the ground thanks to an innovative funding platform using just the internet and some good old fashioned networking. By Melinda Collins Crowdfunding is hitting headlines around the world for its successful campaigns – and now small businesses here in New Zealand are giving it a go. Popular crowdfunding websites such as PledgeMe, Kickstarter and Indiegogo are home to thousands of creative projects and resourceful entrepreneurs opting for an alternative way to raise funds. New York based funding platform Kickstarter has raised more than $323 million for upwards of 10,000 projects in the past three years. The site’s top 10 projects have pocketed more than $32 million. While sceptics call it an internet fad, there is no sign of an impending slowdown; Kickstarter’s second biggest project has only just recently wrapped up. Thousands of Kiwis have signed up to the New Zealand equivalent, PledgeMe, pumping hundreds of thousands of dollars into local projects and campaigns, half a million dollars to be precise.

“

The main goal of our project is to raise awareness about breast cancer in New Zealand and PledgeMe allowed us to reach out with this message, while also sharing the stories of the brave women behind the Pink Ribbon Calendar.

”

explains. “But, there are so many more applications for crowdfunding – community projects, technology, business startups – it’s just figuring out the project pitch and who your crowd is. “Projects definitely need to be clear about what they need (and why), and need a video and some inspiring rewards to engage their crowd.” The key things you need to consider when planning a campaign are who your crowd is, how you can engage them and what you need to go ahead, she says.

A popular vehicle for artists and musicians to raise cash to get a project off the ground, such sites have enabled webcomic books and roleplaying video games to be developed. Perhaps best-known is TaikaWaititi’s use of crowdfunding to help pay for the distribution of his movie Boy.

are only funded if they reach their goal by their deadline,” she says.

It’s funding without the big banks and investment brokers, says PledgeMe cofounder Anna Guenther. “Crowdfunding is a new way to fund projects. Instead of selffunding or accessing government grants, crowdfunding allows you to tap into your crowd of family, friends, and fans to help fund projects up front.

PledgeMe has been operating since June 2011, with a re-launch in February 2012. Project creators submit their proposals online, the PledgeMe team helps them set up a page and they ask their crowd to get involved. Their pledgers pledge money in return for rewards, but are only charged if the project goal is met by the deadline.

The ‘Pink Ribbon Calendar Girls’ project really touched the hearts of a lot of people, with 114 pledgers giving more than $10,000 to get the project off the ground. Here’s what they have to say about their PledgeMe experience.

“This is a new form of patronage, with a reward system around giving. It is an all-ornothing model, meaning that the projects

“The creative industry seems like the natural starting point - the projects are engaging, and the creators need funding,” Anna

“We really liked the idea of crowdfunding for arts projects. What a great way to help get projects off the ground that might not

- PledgeMe co-founder Anna Guenther

So, why is crowdfunding such an incredible platform? “It’s participatory - it allows your crowd to help you create your project. It also gives valuable feedback when you’re still in the planning phases and gives you the feedback you need to go ahead.” Crowdfunding in action

What did you like about PledgeMe?

otherwise get the opportunity. We had also been looking for sponsorship for our project without much success. This seemed like a viable alternative… and it worked! “The main goal of our project is to raise awareness about breast cancer in New Zealand and PledgeMe allowed us to reach out with this message, while also sharing the stories of the brave women behind the Pink Ribbon Calendar.” How did you find the experience? “Nerve wrecking, but very exciting at the same time as we inched towards our goal. It took much longer to build up a network of supporters and awareness about the project than we realised. In hindsight we should have put the project on PledgeMe for longer than the recommended 30 days. “As New Zealanders gain awareness a bout PledgeMe and the concept of crowdfunding it will be easier for future projects. We spent a lot of time educating people about PledgeMe and crowdfunding and how it all worked. We are thrilled that we managed to reach our target! “The team at PledgeMe got right in behind us, helping us to promote ourcause and even making a pledge themselves! Thanks PledgeMe you have really helped to make our project a success.”

22 | December 2012/January 2013 www.canterburytoday.co.nz

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News | Small Business

Risky business

By Karen Pasco

Key BusinesSMEasure findings include:

New Zealand SMEs have cited the biggest risk to their businesses as being disruption to business following a major incident. However, a recent report from Massey University states that many businesses are just not prepared for such events. A recent survey conducted by insurance brokers and risk advisors Marsh Ltd, says that of the 69 senior executives from SMEs (below 50 employees), the top risk factor was business disruption, followed by non-compliance, with legal and contractual obligations, and losing key staff to competitors. “The prominence of natural disaster related risks in our 2012 survey shows that the impact of recent local and global events is still very much being felt across the country,” the report says. “Unfortunately businesses do not always realise the full impact that a major event can have until after it has occurred.” Massey University Small and Medium Enterprise Research Centre director, Professor David Deakins says New Zealand urgently needs a national programme to help small and medium-sized businesses prepare for crises like the Christchurch earthquakes. The centre has recently conducted a study, on behalf of the Ministry of Economic Development, to examine the effects of the Christchurch earthquakes on SMEs across New Zealand, as well as their readiness for dealing with a crisis or a natural disaster. As a result the centre has released the BusinesSMEasure report. The research found a high degree of vulnerability and a lack of formal crisis planning among small businesses across New Zealand. Only a small proportion of the businesses surveyed had a formal business continuity plan and less than 10 percent had a written crisis management plan. Of these, less than half had tested their plan in practice. The proportion of SMEs undertaking continuity planning did increase after the first Christchurch earthquake in September 2010, and the experience of dealing with the impact of the subsequent earthquakes has actually made surviving Christchurch SMEs more resilient. “It was interesting to see how much better prepared and less vulnerable Canterbury SMEs were compared to those in other parts of the country. The experience of dealing with a natural disaster clearly raised the level of companies’ crisis management planning and awareness,” Professor Deakins says. “While Canterbury SMEs were better prepared as a result, it was not through formal continuity planning. They were more resilient because of changes they had made to their businesses; this might be better computer and online systems, the ability to trade outside their premises, or additional staff trainings so their people know what action to take in a crisis.”

• 43 per cent of SMEs surveyed had experienced a crisis in the past five years • Only one-third of firms responded to the most recent serious crisis in a resilient manner • Vulnerability increases if the crisis is caused by a natural disaster, rather than an internal crisis • Less than 10 per cent of SMEs have a formal written crisis management plan • A formal written crisis management plan does not necessarily make a company more resilient; experience in dealing with the consequences of a crisis is more important • Canterbury SMEs that are still in business after the earthquakes have an increased capability to adapt to changes in the business environment

“

It was interesting to see how much better prepared and less vulnerable Canterbury SMEs were compared to those in other parts of the country. The experience of dealing with a natural disaster clearly raised the level of companies’ crisis management planning and awareness

Their experiences could be useful to others which is why the report concludes with a recommendation that a national programme of measures to improve SME resilience “should be given a high priority”.

”

• Belief, by owner-managers, in business continuity levels were relatively high, but Canterbury SMEs were less likely to believe their current level of insurance would safeguard their business if their business was unable to operate for three months. A copy of the BusinesSMEasure 2011 can be downloaded at: http://www.massey.ac.nz/massey/fms/ sme/businessmeasure/Report_MED_ FINAL.pdf

“Any such programme would have a number of components, including training in business continuity planning, using online computer systems for financial and office management, methods for maintaining customers and building networks, and coverage of psychological elements, such as dealing with trauma,” he says. The report states, that of those organisations that were affected by the September 4 earthquake or subsequent aftershocks, the majority (64 percent) were forced to close temporarily. Of those organisations that reported closing for a period of time, the average length of closure was seven days. “While closure is a major impact following a disaster, there are several other factors that disrupt or hinder an organisation’s ability to business even if it does not cause the business to close. Examples for such factors include unavailability of staff, lack of customers, increased costs or decreased productivity. Further supply chain interruptions can have a major impact on the ability of a firm to continue its operations,” the report says. There were 1127 firms which completed the Massey University survey. Of those, 51 percent had between zero to five FTEs, 46 percent had six to 49 FTEs and three percent had 50 to 99 FTEs. The New Zealand Centre for Small and Medium Enterprise Research is based at Massey University’s Wellington campus. It was established in 2000 to help maximise the contribution to the economy of New Zealand’s more than 470,000 SMEs, which account for 31 per cent of all employment. www.canterburytoday.co.nz December 2012/January 2013 | 23

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News | Lifestyles

Man bag Kris Van Assche Eastpak briefcase It’s not quite the man bag Joey sported in Friends, but it is another quality design from the Yoox collection, which locks down all the basic details and functions ideal for men. Its solid grey and black contrasts nicely with its beige strap and inside edging - making it stylish without being a snob about it. It’s the perfect bag matched for men who loves simplicity and style for everyday use. RRP: $125 Available from: www.yoox.com

Doll Face mineral makeup Manufactured and formulated in Hutt Valley, you can choose from an array of rainbow coloured eye shadow’s from the collection of Doll Face Mineral Makeup for that burst of party glamour or a simple summer look. From bubble gum pink to sunshine yellow you can mix it up and create your own unique style. Produced with the highest quality ingredients it’s easy to apply and suitable for sensitive skin.

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Put your best face forward

Michael Hill diamond earrings This epitome of elegance and will have every woman turning their heads to admire them. The stone shaped clusters of contemporary sparkling diamonds are set in 10kt gold and should exist in every lady’s jewellery box for that oh-so special occasion. A sensational piece of jewellery that looks stunning with little effort.

RRP: $23 Available from: www.dollfacemineralmakeup.co.nz

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Hold all

Hope 1967 Large leather bag

Made from a soft textured leather, this product comes in red, dark blue, garnet (to you and me that’s still red) and ochre (and that’s mustard). It has a zip closure, double handle, removable shoulder strap, lined interior and internal pockets. A stylish, simple and functional bag which is big enough to hold everything from purses, notepads, laptops, kindles, or can just be used as a fashionable overnight bag or gym bag. RRP: $193 Available from: www.yoox.com

Chopard Imperiale Tourbillon

Time to shine

This Chopard watch sits in a whole level of its own. Set in diamonds and 18-carat white gold, with a touch of amethysts and sapphire crystals; thankfully it’s water resistant for all those women who will feel like they’re drowning in diamond heaven.

Lakeside luxury Blanket Bay This luxury lakeside lodge is tucked away in a compelling and enchanting environment. Enclosed by the magical mountain and lake views, the resort stretches over 65,000-acre high country farm and oozes character. The 12 rooms echo the resort's excellence and attention to detail, ranging from stylish suites to elegant chalets. The more intimate en suite lodge rooms contain private balconies or terrace overlooking phenomenal New Zealand views. RRP: Room rates available on the website Visit: www.blanketbay.com

RRP: $POA Go to: www.partridgejewellers.com

24 | December 2012/January 2013 www.canterburytoday.co.nz

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The waste that won’t go away Yuk! Now this may be straight out of the ‘too much information’ department, but what people throw away creates a mammoth headache for local authorities all around the country. In Wellington for instance, the city council’s waste-water infrastructure struggles daily with the tonnes of nappy liners, wet wipes, tampons and sanitary pads being flushed down city sewers, causing blockages in Wellington’s sewerage systems. Council staff say clearing out the system costs Wellington City ratepayers more than $100,000 a year. In Hutt City, Hutt Valley Water Services general manager Louis du Preez says maintenance staff spend an extra four hours a week unblocking pumps at the 16 Hutt Valley pump stations. Never a pleasant task, it detracts from the high-value maintenance capacity contractors could be performing. The solution, says the director of Disbin Ltd, Helen Mays, is quite simple. “Like all waste, sanitary and nappy waste needs to be captured at source, which is exactly what the Disbin disposable sanitary bins are designed to do.” Disbin Ltd is a Palmerston North-based company, with its manufacturers, Charta Packaging, based in Lower Hutt. The problem of flushing sanitary waste is not new; disposable sanitary pads have been blocking pipes since their invention over 60 years ago. What has compounded the problem is the sheer volume of sanitary and nappy waste, combining with fats and oils, to block the sewer pipes at every junction. “Women can now buy disposable pads, tampons and panty-liners in every shape and size conceivable, and the waste disposal problem has grown bigger,” Helen explains. “There’s the added burden of disposable nappies, and both women and men using disposable incontinence products.” Combine the availability of disposable products with an increase in population, and the city sewers are simply being overwhelmed.

Helen designed the first Disbin 10 years ago as a result of her teenage daughter’s personal needs and has refined and developed the product to its present form. “It can sit on a dry floor or hang on the wall on a wall clip. It’s a bit of a family effort; my son designed the wall clip while studying for his industrial design degree at Massey University in Wellington.” “The Disbin has a safe, biodegradable water repellant coating on the inside, an internal chute to conceal the contents and comes with a commercial sanitiser, so there’s no odour.” The cost savings for users of the disposable Disbins are significant, she adds. “We once had a plumber in to unblock a sewer pipe and the cost was $270. That was 10 years ago; I imagine the costs are much higher now. The low cost of a disposable Disbin and its low carbon footprint is a much more sustainable answer to sanitary and personal waste disposal.” The Palmerston North City Council was first to endorse the Disbin, saying that savings to the council were “exponential”. The eco-friendly disposable sanitary bin option has provided hostels and backpackers, cafes and commercial offices with an eco-friendly low-cost option, rather than contracting a commercial sanitary bin service. “We’ve now got Disbins all over the South Pacific, from both New Zealand and Australian divisions of Scott Base Antarctica, through to the Cook Islands - and we’ve also been steadily expanding our product range to provide other sustainable solutions to waste disposal,” Helen says.

Three designer recycling bins for separating recycling and collecting disposable nappies at source.

The new Disbin products include a biodegradable, disposable food waste bin, used at Massey University in Palmerston North and Albany to collect food waste on campus. “It’s the first time they’ve been able to separate food waste from the daily rubbish, because the Disbin food waste bins don’t require water for washing.” While the collected food waste has a value as a compostable resource, its real value is in not contaminating other waste items and spoiling their potential for recycling. There’s also a Disbin nappy bin for collecting disposable nappies. With her background in occupational therapy and journalism, Helen says she is working hard on turning the disposable sanitary, nappy and recycling bins into a means of directly communicating with people. “Charta Packaging in Lower Hutt is our Disbin manufacturer and they can produce photographic quality images on the Disbins. I call the concept ‘the Art of Recycling’.” Being able to communicate with the community by running a visual promotion on the Disbins is a long-term strategy for Disbin Ltd. “It’s the Art of Recycling because Disbin nappy and recycling bins provide a blank canvas for artwork or publicity, and give appropriately themed marketing campaigns relating to say health, wellbeing or recycling access to places that are normally off-limits.”

Phone: Business: 06 3537275 After Hours: 06 353 72 75 Mobile: 027 22 44 154 Email: info@disbin.co.nz Website: www.disbin.co.nz Mailing Address: PO Box 1793 Palmerston North, 5301 New Zealand Street Address: 6 Firth Place, Awapuni, Palmerston North, Manawatu, 4412 New Zealand

Sue Lund of The Learning Connexion in Taita, displays her own painted Disbin recycling bin, decorated in the same style as she has painted the TLC Campus.

Helen Mays. director of Disbin Ltd, with the Disbin food waste bin and Disbin disposable sanitary bins.

26 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Insights

Christchurch convention centre process underway Work on Christchurch’s new Convention Centre Precinct is underway, with the Christchurch Central Development Unit (CCDU) and Christchurch City Council now calling for expressions of interest (EOI) from groups wishing to participate in the project. Canterbury Earthquake Recovery Minister Gerry Brownlee says the EOI process will enable the private sector to put forward initial proposals for the convention centre, its car parking area, connected retail and commercial operations, and a five star hotel. Submitted EOIs will need to outline proposed design, build, finance, maintenance and operation of the Convention Centre Precinct in a plan that would see the facilities open for business by March 2017. “We’ve opened up a blank canvas for a single company or consortiums to let us know how they might deliver all of the required components, or some elements that play to their particular strengths,” Brownlee says. The precinct’s development will be led jointly by the Canterbury Earthquake Recovery Authority (CERA) and the Christchurch City Council, working closely with the Ministry of Business, Innovation and Employment and Ngai Tahu. To complement other facilities across New Zealand the convention centre must be able to run three concurrent events and be able to comfortably host 2000 delegates. The Convention Centre Precinct will be connected to Cathedral Square, Victoria Square, and the Avon River Precinct so it will need to be built with those links in mind. “This precinct needs to be the connecting element to the various parts of the CBD, and ensure its visitors can easily utilise and appreciate Christchurch’s other important assets. And in keeping with the exciting new city we are creating around it, it needs to be an iconic facility that makes an impressive aesthetic statement.”

Brownlee says the Convention Centre Precinct is a priority Anchor Project for Christchurch and will act as a catalyst to reinvigorate the city centre, as well as boost the wider Canterbury economy. “With work underway on this precinct, other businesses will be keen to cement their own position in the central city. “The convention centre will need to be supported by other hotels, eateries and shops, so this step will trigger progress for other businesses too.” The EOI documentation can be downloaded from the Government Electronic Tendering Service website www.gets.govt.nz, and prospective providers have until November 9, to submit their proposals.

“

The convention centre will need to be supported by other hotels, eateries and shops, so this step will trigger progress for other businesses too.

Selected respondents may be invited to discuss their concepts further, and all respondents will be advised of the outcome of the process in February next year.

BCITO chief executive Ruma Karaitiana says builders in Christchurch are screaming out for good apprentices. “Builders need all the talent they can get right now so it’s is a great time for career seekers to start an apprenticeship in this bustling industry.

Connecting construction employers and career seekers

“The BCITO can facilitate this by putting career seekers in contact with builders in Christchurch – it’s a win-win. We’re placing people directly from school, as well as those who have done pre-trade training,” he says.

As the demand for up to 30,000 construction workers in Christchurch picks up, the Building and Construction Industry Training Organisation (BCITO), has instigated a team to connect employers with eager career seekers. The team has been assigned to match employers who have registered their need for apprentices with those keen to start a career in the construction industry.

The BCITO has signed up 600 new apprentices in the Canterbury region this year, and that demand is expected to grow significantly given the 30,000 people required. “There are excellent career prospects in the building industry for dedicated people who want to get ahead.” Apprentice builder Josh Grassam, 18, found work in Christchurch with the help of the BCITO job matching service. Josh said he chose

”

to undertake a BCITO apprenticeship so he could learn on the job. “I can learn straight from my employer, and learn exactly how he likes things done,” Josh says. It didn’t take long for Josh to land a job after filling out the ‘Looking for Work’ form on the BCITO website. He registered his details in November 2011, and was in a BCITO apprenticeship with Christchurch builder Greg Maw Builders by March 2012.

“The BCITO put me in touch with Greg, I had a chat with him, and shortly after that went for an interview. A week later I had started work,” he says. Career seekers interested in an apprenticeship can register their interest at BCITO.org.nz/lookingforwork, or get in contact on Facebook. Employers in the construction industry looking for apprentices can call the BCITO on 0800 442 486.

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It is pertinent in a city of great change and rebuild, that safety has become the catch phrase for many businesses. But the relevant rules and regulations can seem daunting and ambiguous for those who are not in regular communication with the regulatory bodies involved. Workplace prescription safety eyewear has fallen into the trap of being often classified as too vague in its compliancy requirements under the Health and Safety Employment Act. But the standards are in fact quite straight forward. To accurately comply with the Act, protective prescription safety eyewear must comply with the AS/NZS1337.6:2007 standard. In lay terms, this means it is simply not enough to wear protective side shields or lenses, but that if you wear prescription glasses and are working in an environment in which safety glasses should be worn you need to get a pair of prescription safety eyewear for use in that environment.

employers are now keen to get the Act right and be covered. But it still is surprising how many employees are not bothering to wear safety eyewear or are making a “number eight wire” job to get by. Many a handy man’s work has led to a non-repairable eye injury of a different kind. It is estimated that sixty percent of all eye injuries happen in the workplace, and that ninety five percent of these are the result of carelessness and lack of attention. It is all compounded by the illusion that ensuring safety for employee’s eyes will cost the company the earth. But during an interesting conversation with a Health and Safety Officer from Dunedin, it was highlighted to me that many of his staff are operating machinery worth several to hundreds of thousands of dollars, and it was a very small price to pay to make sure that they could at least see what they were doing with it.

The argument often then lies with certification and those for and against. Certification of prescription safety means that the product has been impact tested by the manufacturing laboratory and the results verified by a third party. These products are all issued with a license document verifying this fact and quality checked. SAI Global in Australia holds a database of registered certified safety approved companies. This certification is more than just a piece of paper; it is evidence of quality and proof of handling from the very conception of the product. From an employer’s perspective it is the key to proving unequivocal following of the Act. But from an employee’s angle it provides a quality product which will prove vital to eye protection in potential time of need. In a country which suffered more than 30,000 ACC recorded work-related eye injuries from 2008 to 2010, it is of little surprise that About us: T&S Opticians are an established independent optical retailer founded by James Tritschler in 1974. Our friendly, professional team have been offering top notch service and a fully integrated optical service in our fabulous Northwood store after relocating from Hereford St. As members of Independent Optical Partners (IOP) we are able to service businesses both locally and nationwide. Vanessa Forsyth is the Safety Accounts Manager at T&S and a spokesperson for the IOP group nationally.

Essilor New Zealand Ltd Phone: 0800 ESSILOR Fax: 0800 FAX ESSILOR Email: info@essilor.co.nz

28 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Insights

Getting the river precinct flowing Attracting people back into the central city is a key component in the design plan for part of the city’s new Frame and Papa o Otakaro/Avon River Precinct.

The Canterbury Earthquake Recovery Authority (CERA) is now calling for Expressions of Interest (EOI) from design, cost control and project management professionals interested in the first Anchor Projects to go to market – the Avon River Precinct, the North Frame and a portion of the East Frame.

submit their detailed proposals for consideration.

The Christchurch Central Development Unit (CCDU) will be overseeing the process.

The values of Ngai Tahu will also need to be reflected in the design, given the strong and important relationship the Runanga has with the Avon River.

CCDU director Warwick Isaacs says the EOI is the first stage of the process. Once a shortlist list of appropriately experienced consultants has been identified, they will be invited to

He says these proposals will need to address the design aspirations identified by the community in the Christchurch Central Recovery Plan, and the need for fast tracking work and the multiple construction stages using multiple contractors.

The design project has begun and construction on the Avon River Precinct is

anticipated to begin this summer. The entire project will need to be delivered in stages by 2014. “But at this stage we are just telling people to let us know they are keen to be part of the process. We want to be able to choose from a list of experienced, appropriate consultants who understand the vision for this exciting new city we are building.” Isaacs says some of the key elements he will be looking for in the detailed proposal will be the creation of a public space that prioritises pedestrians and recreation, the recognition of the natural and cultural heritage of Victoria Square as the heart of the river precinct, and generally make the precinct a primary destination in the CBD which supports the area’s new urban living. “There has been plenty of discussion about what the city and the Frame could look like and the Christchurch City Council’s extremely successful Share an Idea project delivered a clear vision to work towards. This is now the

time for those with the requisite experience to put their hands up and let us know they want to be involved in making that vision a reality.” Christchurch City Council CEO Tony Marryatt says after months of planning it is great to see work getting underway to develop some of the key projects within the central city, in particular the Avon River Precinct. “The Avon River Precinct was identified by our community as one of the key projects to reconnect residents with the heart of the city and reinforce the city’s garden city identity. “Not only will the River Precinct promote healthy, sustainable and active living within the central city, it will celebrate our natural environment and provide links between the areas of the central city as it is redeveloped.” He says during Share an Idea, our community told us they wanted a central city full of green and inviting spaces, which all three of the projects going out for Expressions of Interest help achieve. “These projects are also critical in creating an environment which provides a level of certainty for developers and property owners looking to redevelop in the central city.” Mr Marryatt says this is a significant milestone for the community in the redevelopment of the central city. The request for Expressions of Interest is available through the Government Electronic Tendering Service (GETS).

Investing in Christchurch Investors have an extraordinary opportunity to gain from the US$24 billion construction programme in Christchurch, New Zealand. The rebuild will be one of the biggest single construction projects in the world, and represents around 15 percent of New Zealand’s GDP. Its importance to New Zealand means the New Zealand Government has resolved to make it as easy as possible for investors, businesses and developers to be part of it. Contact Invest Christchurch on (03) 352 0636 or email investchristchurch@ccdu.govt.nz

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Rebuilding Christchurch | Insights

Christchurch rebuild to drive national economy for years Financial projections show the rebuild of Canterbury will drive New Zealand’s economic growth for years to come says University of Canterbury (UC) researcher Erica Seville. Businesses however, would continue to contend with uncertainty regarding insurance, future seismicity, demographics changes and when and where they will rebuild, she says. Seville was one of the chairs at the recent Australasian natural hazards conference attended by 250 specialists at the UC campus. Her overview of the Canterbury earthquakes and their economic and business outcomes represents the first part of a series of reports on the earthquakes and their impacts for the Asia-Pacific Economic Cooperation (Apec). Seville says the impact of the earthquakes on the Christchurch businesses was significant. “Estimates based on property damage place the combined cost of the Canterbury earthquakes at around $20 billion New Zealand dollars. This amount is the equivalent to approximately 10 percent of New Zealand’s GDP. “As a comparison, the estimated cost of the 2011 Japan earthquake and tsunami is around three to four percent of Japan’s annual GDP. While private insurers will bear a significant portion of the costs, the earthquakes have caused a notable deterioration of the Government’s operating deficit over the 2010/2011 year. “However, the rebuild which is getting underway will drive national investment and growth in the New Zealand economy through 2015.” The area within the four avenues which effectively border the central city contained 6000 businesses and over 51,000 workers before the quakes. As a combined result of the earthquakes, approximately 1300 buildings (more than 60 percent of the commercial buildings in the Christchurch CBD) have been marked for demolition. Due to the extensive damage and demolition in Christchurch, businesses have relocated throughout the Canterbury region and New Zealand. With heightened demand on available buildings, the cost of leases and rentals for commercial accommodation greatly increased. Business surveys have found that up to 50 percent of businesses following the February earthquake experienced a decrease in revenue, while about 20 percent of the businesses reported an increase in revenue. “A large portion of Canterbury’s guest accommodation was located within the Christchurch CBD and became either

inaccessible or was damaged. International guest nights in January 2012 were down 40 percent when compared with January 2011. Domestic guest nights decreased 15 percent for the same period.” Due to the on-going aftershocks and long-term environmental uncertainty, the earthquakes have prolonged workplace stress. Organisations in several industry sectors across Canterbury identified staff welfare as the biggest challenge facing their organisation following the disaster.

“

Estimates based on property damage place the combined cost of the Canterbury earthquakes at around $20 billion New Zealand dollars. This amount is the equivalent to approximately 10 percent of New Zealand’s GDP.

”

Earthquakes population loss bottoms out Loss of resident population from greater Christchurch following the earthquakes appears to have bottomed out and there are now clear signs of the expected return to growth, according to quarterly estimates through to June 2012 prepared for councils in the area.

‘Middle of the range’ estimates for Greater Christchurch’s resident population are that it has fallen by 2800 in the last year, but this loss appears to have happened in the last part of 2011. The previous year’s loss was 6500. Continuing gains to Waimakariri and Selwyn districts during the year were offset by a loss in Christchurch City, which is estimated to have declined by around 4700. “It’s now over five years since the last Census, and the upcoming March 2013 one was delayed due to the earthquakes with results not available until late 2013 at the earliest,” says Waimakariri District Mayor David Ayers. “For good planning we need to be monitoring change more closely than that”. Ayers is deputy chairperson of the Urban Development Strategy Implementation Committee charged with overseeing growth management planning for Urban Development Strategy partners. The Greater Christchurch report is available at www.greaterchristchurch.org.nz www.canterburytoday.co.nz December 2012/January 2013 | 31

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Rebuilding Christchurch | Rent Right Property Management

How get the right rent Established four years ago, Rent Right Property Management is a boutique company with an emphasis on strong relationships and streamlining the rental process. Quite simply it is about making renting easier for tenants and more dollar-productive for owners, managing director David Hopkins explains. “We’re a small, personalised, independent crew. “We’ve elected to remain small enough to care and big enough to get the job done.” The size allows Rent Right to adapt quickly to market changes and respond efficiently to customers’ needs. “We are the size we are by choice. We choose to be selective in the properties we take on because we are determined to be able to provide a service that is of the same high quality and delivers the same experience, for every single person we come into contact with. “We are big enough that we have managed and leased more properties than we can remember, but we are small enough that we remember every client and every tenant we have ever had.”

“

We are the size we are by choice. We choose to be selective in the properties we take on because we are determined to be able to provide a service that is of the same high quality and delivers the same experience, for every single person we come into contact with.

”

- Managing director, David Hopkins

The eye of the beholder

The team has also harnessed the convenience and almost instantaneous communication capabilities of the latest technology. “We certainly don’t rely on tick charts to assess a property’s condition these days.” Pictures, inside and out, are taken on an iPad and a report is filed and emailed straight to the owners. This gives the owner an accurate idea of the wellbeing of the property, provides visual detail for maintenance issues and strategies for repair or replacement and documentation to remind tenants of their responsibilities. “Some of these owners haven’t seen their properties for more than five years, but we ensure they are well aware of the condition of any property they may have,” David says.

Remembering every client also illustrates the cornerstone to the company’s success, which David says is based on forming strong relationships. “Establishing trust and good working relationships with both tenants and landlords is crucial to successful property management.”

If you are wondering if you really need a property manager, then the answer is absolutely! Looking at the quality of the testimonials one thing’s for sure – Rent Right has the popular vote. “Thank you both for the professional and efficient way that you rented my property. I was most impressed with the professional management,” Jill says. “I was kept informed thoroughly, almost on a day to day basis,” Jo states. Crede was impressed with the service. “Thank you for the friendly, professional and efficient service received.” “As an overseas landlord, trust is paramount in the relationship with our property manager… we have found Rent Right not only manage our properties to an excellent standard, but they have also secured good working relationships with our tenants," according to Shawn and Debs.

The close-knit team have a strong and diverse skill set; David has a background in building and real estate, his wife Lorena has a vast knowledge of finance and administration, senior property manager Pauline Manderson has more than 30 years of industry experience and Betsy Mahoni-Rae specialises in recovery accommodation, also with a long history in the industry.

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Rebuilding Christchurch | Rent Right Property Management Do you need a property manager? It can be difficult deciding whether you need to enlist the services of a property management company or not. These questions will help you determine whether you should be looking after your own rental property, or enlisting the services of professionals. • Do you know enough about The Residential Tenancies Act in order to maintain a fair and professional relationship with your tenant? • How much do you know about the tenant selection process? • Have you lodged your tenants’ bond money in accordance with the Residential Tenancies Act requirements? • Do you know the right procedure when dealing with rental payment arrears?

Marvellous management The process of property management involves maintaining and handling all the day-today activities related to renting or leasing out a piece of real estate. It can involve seeking out tenants to occupy the space, collecting monthly rental payments, maintaining the property and upkeep of the grounds. While managing a property for a client, Rent Right prides itself on answering questions openly and honestly in order to deliver what the client requires, with a transparent fee structure, a 12 month management contract and an initial six week inspection followed by regular quarterly inspections. Understanding post-earthquake Christchurch is important because of the property and emotional upheaval suffered by many investors, landlords and tenants. Rent Right provides people with experience, understanding and professional “sort-ability”. Betsy Mahoni-Rae specialises in recovery accommodation and is able to assist requiring short term accommodation. “We’re busy sourcing and managing properties in a variety of locations, including furnished and unfurnished accommodation for those needing short and medium term rentals during repairs and rebuilds,” David explains. It isn’t easy renting. For a start you have to find the right place – somewhere to suit your family, circumstances, your work, your

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• Do you know enough about the Residential Tenancies Act to effectively represent yourself in the Tenancy Tribunal? • All good things come to an end; could you successfully terminate your tenancy and recover possession of your property without the need to go to the Tenancy Tribunal? • How much knowledge do you have with regards to the procedure when handling abandoned goods and absconding tenants? • Would you be able to recover any outstanding debts? • Could you complete a Property Condition Report with enough detail to stand up in the Tenancy Tribunal if needed? Sure it sounds daunting, but this is what Rent Right does every day. So if you answered no to any of these questions, give Rent Right a call to discuss how they can get things on track with your rental property and take a lot of stress out of your life.

environment, your lifestyle and, of course, your pocket. Then you have to deal with your landlord, which means that whenever things go wrong you may have to struggle with issues and with money. Landlords themselves need to be able to rely on a good relationship with their tenants. Christchurch right now isn’t the best place in the world to have to cope with these things. You need to be able to trust in someone who knows what they are doing. This is where Rent Right comes in – a property management organisation which has the experience and understanding to cope with all the issues you are likely to encounter. Managing director David Hopkins is a builder by trade then spent 20 years selling property and this has meant a practical handle on all of the situations tenants are likely to face. Add into this mix the twenty years he has had in a successful real estate career and you simply can’t go wrong. His emphasis is upon honesty, good communications and working relationships with tenants.

“

The great thing is that you know that you are dealing with a small, dedicated and experienced team – that you are not just a number – and that your situation matters.

”

Rent Right Property Management 6/294 Montreal Street T (03) 377 4939 E info@rentright.co.nz www.rentright.co.nz — Advertising Feature

The great thing is that you know that you are dealing with a small, dedicated and experienced team – that you are not just a number – and that your situation matters. David describes the company as a boutique company which is focused on creating and fostering relationships with the sole aim of streamlining the entire rental process, making it easier for both tenants and owners alike.

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Rebuilding Christchurch | Carpe Diem Contracting

Complete home building packages

The advantages of modular homes • Cost-effective

The name of a company can speak volumes to the potential customer and whether taken in a literal or metaphorical sense, Carpe Diem Contracting and Construction is certainly taking its opportunity to ‘seize the day’.

• Quick build • Lower carbon footprint • Ease of quality control • Repetition breeds perfection.

Steve McMillan founded the company in 2008 with a view to provide Christchurch with high quality, cost-effective small homes, without losing any integral elements such as style and liveability. With a projected 20,000 new homes set to be built in Christchurch in 2013, Carpe Diem may just have the right formula to assist in such a monumental task. Carpe Diem Contracting and Construction aim to provide the customer with a one-stop-shop for homes. This means handling essential elements such as the design, build, decorating and even insurance and finance packages. By encompassing all aspects of the home building experience the company can avoid potential delays or increased costs that can occur on regular, competitive building sites. Steve says “Carpe Diem use cost-effective repetitive systems to ensure a quick build and smooth process,” yet the modular form is also very flexible meaning the client can tailor-design the project to suit individual needs. Experienced in a wide variety of disciplines across the building sector, McMillan and his team possess the combined know-how and attention to detail to complete any given job to the highest standard and well within budget.

Working relationships also contribute to this efficiency as Carpe Diem work closely with sub-contractors they consider to be part of the “family-based principals company” – a family that includes the customer. “We treat the customer as part of our extended family,” Steve says. Nowadays accreditation is a huge determining factor when choosing the right builder, so the customer can rest assured that not only will Steve utilise his 30 years project management experience, but the company is also a member of the Registered Master Builders Association and a provider of LifeMark approved homes.

Instantly that gives the peace-of-mind accompanied via a 10 year guarantee associated with being a Registered Master Builder and also the knowledge that the newly built home is ‘future-proofed’ by LifeMark to evolve with the ever-changing needs home owners. As many businesses begin to migrate down from the North to take their bite from the

‘re-build pie’, Carpe Diem Contracting is expanding into those very areas, such is their ambition to expand on a national scale. The Carpe Diem Auckland office opened in September this year, another significant feat for the four-year old company which shows no signs of slowing down. Yet Steve still has troops on the ground assisting the Christchurch rebuild – with contractors nominated to approximately 200 properties in and around the city. They can assist in painting and decorating, repair, restoration and more importantly, Carpe Diem hold a badge of EQC Accreditation. Carpe Diem Contracting and Construction recognise the importance of creating a positive working environment which ultimately reflects on the quality of the finished product. So Steve encourages active involvement of staff within the company from attending home shows to contributing ideas from the worker’s perspective.

Carpe Diem Contracting and Construction 9b Kingsley Street Sydenham Christchurch T (03) 377 7878 E info@cdcc.co.nz www.carpediemconstruction.co.nz — Advertising Feature

34 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Advantage Property Management

How to get a property advantage Property is a prized asset and in Christchurch’s explosive rental market at present, therefore it pays to make sure that asset is in the right hands. Advantage Property Management Ltd specialise in all manners of residential property management, ranging from family homes to apartment complexes in central Christchurch and its surrounding suburbs. The business was established by Richard Huppert in 2009 and although still relatively young in business terms, it is creating a reputation based on a strong moral foundation while still maximising profits for the investor or home-owner.

“

Testimonial: “After moving my property to Advantage Property Management in May this year I have been relieved to find a manager who is both professional and understanding.”

Advantage Property Management Ltd honour its self-assigned company motto - “Our Values Are Your Assurance”. Managing director Richard Huppert intends to retain the ethical nature of an industry that may have been somewhat tainted by greed and exploitation after the imbalance of supply and demand in Christchurch’s post-earthquake rental market.

- Gary Bradfield

Advantage Property Management has a database of relevant professionals and tradespeople to assist its clients where needed. By providing suppliers with regular work, they strengthen working relationships, which leads to the client receiving better service at a very competitive price.

The client-company relationship is paramount for Advantage Property Management; they company believes with a better understanding comes better service, something Huppert and his team always strive to provide to the highest level.

Richard appreciates the services supplied by Geoff Todd at 8th Wonder Carpet Cleaning (who used to be a former tenant of APM) and also Mr Rentals’ Iverson Terrace branch.

Covering the whole process of residential property management, (and corporate body management services – the other side of the business) can seem endless; therefore it definitely helps to be well connected.

Ultimately the delivery of service is what sets Advantage Property Management apart in the Christchurch rental market, and that service is not just reserved for the property owner – the tenant also benefits from the micro-management style of the team based in Papanui. By screening thoroughly

and conducting the right methods of interviewing potential tenants, the team have the experience to find suitable matches to occupy the correct properties.

- Suanne Clitheroe

Richard says “You could say we are niche as we like to have a close bond with both tenant and owner”. It is a statement that underpins the very moral fibre of the whole team at Advantage Property Management. The advantages are clear for the community to see, whether you are a land-lord and you need your property in the right hands or a tenant looking for the ideal dwelling – Richard Huppert can shine a light born of insight on all your queries. Visit the company website or give the office a call, they are always willing to share their knowledge.

“I could not have asked for a more professional handling of my issues by an excellent team.”

“

Professionalism is high on the agenda for Richard and his well-trained, experienced team. Fluent in the Residential Tenancy Act and all recent amendments, they are a fountain of knowledge to all perspective clients who aim to seek the advice of true experts.

“I have been very fortunate to have Advantage Property Management look after my investment during these very difficult times.”

- Rob Campbell

Advantage Property Management 41 Sawyers Arms Road Papanui Christchurch T (03) 943 7379 www.advantagepml.co.nz — Advertising Feature

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UNIT 2 - PHONE 943 7379 www.canterburytoday.co.nz December 2012/January 2013 | 35

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Rebuilding Christchurch | South Steel Construction

Benefits of building in steel Pre-engineered steel-framed buildings from South Steel Construction Limited have enormous potential in Canterbury due to their strength and durability.

South Steel Construction is one of the fastest growing construction companies in Canterbury, with four teams of talented builders currently employed. Its range of turnkey services include: demolition, design, engineering, construction and project management. With its head office in Ashburton, it also does a growing number of steel-framed residential housing. Director Kevin Lynch says steel-framed buildings are renowned for their strength and longevity, due to the lightweight steel construction. He doesn’t believe any South Steel Construction buildings have suffered significant damage as a result of Canterbury’s earthquakes. The company places a large emphasis on customer service and has dedicated project managers assigned to every project from start to finish.

Finding the solution in steel South Steel Construction offers a wide range of options to ensure every building is right for the client. The company collaborates with architects, structural engineers and fire engineers to provide a complete design-andbuild service. Lynch says the company works closely with Click Architecture for its lightweight steelframed building designs. “We’re available to do any type of building. If a client brings us their plans, or even if they just bring us a drawing, we can work with them and go through their wish list and work to what they want and their budget,” Kevin says.

South Steel Construction specialises in pre-engineered and engineered steel buildings.

South Steel Construction in Ashburton is a family owned business specialising in preengineered and engineered steel buildings of all shapes and sizes, including commercial, industrial and residential.

Company growth South Steel Construction is experiencing huge growth throughout Canterbury. Director Kevin Lynch says the company is in the process of establishing a permanent office in Rangiora, where a team of four now works to service the North Canterbury region. “We’d like to grow the company into one of the South Island’s biggest steel construction companies,” he says. “We welcome all inquiries. If people want something out of the box, we’ll work with them to their budget and get the job done for them.”

South Steel Construction has recently completed an earthquake rebuild in Worcester Street, but is otherwise busy doing non-earthquake related work in the city. “One of the big benefits of building with us is our versatility - we don’t offer a one-size-fitsall solution. “Our buildings are all very different. We’ve recently done CRT Rangiora, which is steel and concrete panels. In Geraldine we did a steel structure with a timber cladding for Geraldine Orchard on the Main North Road.” South Steel Construction has also built new commercial buildings in Ashburton and has plans to construct a mixed use retail/ apartment building in central Christchurch.

South Steel Construction undertakes a variety of projects, including:

South Steel Construction builds primarily commercial and industrial buildings.

• Light industrial

Steel...

• Retail and warehousing

• • • • • • • •

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• Office buildings

• Machinery and livestock sheds • Horse stables and arenas 185 Alford Forest Road, Ashburton Ph 03 308 0324 www.southsteel.co.nz

• Garages and home workshops.

South Steel Construction Limited 185 Alford Forest Road Ashburton Freephone 0800 772 583 E info@southsteel.co.nz — Advertising Feature

36 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Groundwork 2003

Want a quality concrete driveway?

Director Rick Bolton is available for customers to make an appointment to discuss what product would best suit their needs. “We’re the only driveway placing company in Canterbury with our own show yard,” he says. Bolton has a comprehensive knowledge of the concrete and construction industries and employs only high-quality staff.

Building concrete driveways is the main part of Groundwork’s work and is an area where the company’s expertise shines. “We provide a comprehensive service to meet all your driveway and outdoor service needs. We’re top in our field in all aspects of concrete, exposed aggregate, asphalt, kerb and channel work and driveways,” Rick says. “I like to give customers advice and be honest about the job. We can give them full design advice right through to landscaping if they want, as well as advise them on practicality and looks. We get a lot of our work because we’re straight up. We tell them what can be done and what shouldn’t be done.”

Expertise in concrete Groundwork lays driveways, outdoor service areas, car parks, house floors and kerband-channel work to the highest possible standards. The company can do any type of concrete finish available, including ground and polished concrete floors, borders and coloured concrete.

Fast concrete facts • Well-designed and placed concrete offers exceptional durability and long-life in any structure • Concrete is available in a huge range of surface finishes • Concrete can be used inside and out, for residential and commercial buildings, and in modern and contemporary designs • Exposed aggregates offer a unique stony texture and appearance, with a selection of locally sourced stones available to choose from • Sealing exposed aggregate protects the surface from staining and marking and enhances the natural colour of the stone

Groundwork lays driveways, outdoor service areas, carparks, house floors and kerb-and-channel work to the highest possible standards.

It undertakes projects of any size, including new house builds through to laying a small path or paved area. They work closely with all subcontractors, housing companies, landscapers and architects involved in each project, from simple repairs to full demolition and rebuild of your hard surfaces.

Groundwork Driveway Specialists undertakes projects of any size, including new house builds through to laying a small path or paved area.

The show yard at 37 Shands Road is open to clients during business hours and allows customers to see first hand the high quality of Groundwork’s concrete, exposed aggregate and asphalt work, as well as the wide range of aesthetic options available.

Paving laid by Groundwork Driveway Specialists.

Canterbury homeowners looking for a quality concrete driveway job can visit Groundwork (2003) Limited’s show yard in Christchurch and see for themselves the company’s high standard of work.

• All concrete will crack, but construction cuts are done within 48 hours of laying to reduce the chance of uncontrolled cracking • Stamping concrete adds colour, pattern and texture.

Beware of low-quality contractors Canterbury homeowners need to ask more questions and look out for inferior concrete contractors, Rick says. Homeowners need to be aware they don’t have to accept the concrete contractor their insurance company sends to do their earthquake repairs. “I’m still getting phone calls from people who have been told they have to use a certain contractor and the job ends up a mess. “People shouldn’t panic and rush to get their job done. People need to be wary about who they use. Use a reputable contractor from Christchurch and ask to see their work first.” Visit Groundwork on Facebook and view its website www.groundwork.net.nz

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www.canterburytoday.co.nz December 2012/January 2013 | 37

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Rebuilding Christchurch | Green Building Solutions

Creating a place where you want to work Ensuring Christchurch’s city development will take in aspects of sustainability has seen the New Zealand Green Building Council (NZGBC), in conjunction with the Christchurch City Council and property industry experts, develop an introductory-level green building assessment tool.

“We hope the vision for a green city will be built into the very foundations of the design and construction of the urban environment,” NZGBC chief executive Alex Cutler says. “This is a great opportunity for Christchurch planners and investors to think long term and build the city back sustainably and costeffectively through great design, sustainable materials, efficient services and renewable energy sources,“ she says.

NZGBC chief executive Alex Cutler

BASE is able to address and rate a range of building types. To be rated, at least 80 percent of a building’s gross floor area (GFA) must be one of, or combination of, the following: commercial office space, residential spaces (over two storeys in height) and retail spaces. Quantity Surveyors Davis Langdon analysed cost impacts for building to BASE standards, by taking a small (1500sqm) and a medium sized (3750sqm) Christchurch building and modelling how BASE would affect the construction cost plan.

The criteria within the BASE tool are designed to address a range of base building types, including:

A new green building tool has been designed to ensure commercial and retail buildings in Christchurch are more sustainable

Building a Sustainable Environment (BASE), is designed to help Christchurch commercial building owners and investors deliver green buildings for between 0.5 percent and 1.3 percent capital cost, with a payback period of between 2.4 and 11.4 years, depending on the building size.

• Commercial office space • Multi-storey residential spaces • Retail spaces

In order to meet the standards within the BASE tool, buildings must address certain criteria across five categories: site management, services, facilities, comfort and materials.

• Mixed-use buildings (a combination of the above).

Local industry professionals will be accredited by the NZGBC to assess buildings against the criteria. In many cases it will be the project engineer or architect who acts as an accredited assessor for the building project. In other situations, the owner may choose to engage an independent assessor to work with the project team. Buildings will be awarded a “Pass” by the NZGBC based on the recommendation of the project’s assessor.

Envirospec director and senior analyst, Alex Reiche says the key when undertaking a certification such as Green Star NZ, BASE or The quantity surveyors found an approximate Homestar, is to understand the details of how $50,000 capital investment is required to build to prepare for the assessment, i.e. the point to BASE criteria, representing an investment of at which the assessor will look at a paper1.3 percent of build cost for the small building based submission (sometimes with additional site visit), and award a rating based on the example and 0.5 percent for the medium level of compliance. sized building. Engineering firm Beca then analysed the energy savings resulting from BASE initiatives. The results showed that for the 1,500 sqm building, the estimated energy savings is between $4,388 and $8,424 per year (depending on a number of variables such as energy costs, services installed, etc). This translates to a simple payback period of 5.9 – 11.4 years on the 1,500 sqm building. For the 3,750 sqm building, the estimated energy savings is between $10,969 and $21,060 per year, which would have a simple payback period of 2.4 - 4.6 years (depending on the variables).

If developers do not have the required supporting documentation to validate the claims they are making (e.g. contractual evidence or receipts proving you have used eco certified paint), then they could fall short on their rating. “This brings us onto the question of products. It can often be a steep learning curve to understand which products and ecolabels are recognised in these green building rating tools, and which ones aren’t. For example, using timber with FSC certification will get you points, but using timber with PEFC certification won’t,” Alex says.

The good news lies in the fact that specialist organisations are appearing who aim to make sense of this maze of information and provide a simplified way of finding the right products. One such organisation is EnviroSpec, which provides a user-friendly website (www. envirospec.co.nz) where product compliance levels are notified in clear, plain English. Another key aspect to achieving a good rating is understanding the processes and methodology that must be adhered to, Alex says. “EnviroSpec can provide Green Star NZ accredited professional, Homestar certified assessor and materials expertise to ensure your project goes smoothly and achieves the positive outcome you are targeting.”

NZGBC Po Box 5286Auckland 1141 T 09 379 3996 www.nzgbc.co.nz Envirospec PO Box 78021 Auckland 1245 T (09) 889 2190 E contact@envirospec.co.nz www.envirospec.co.nz

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38 | December 2012/January 2013 www.canterburytoday.co.nz

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Designing Comfortable Homes – A Free Guide to Passive Solar Design Commissioned by the Cement and Concrete Association of New Zealand (CCANZ), with assistance from the Energy Efficiency and Conservation Authority (EECA), Designing Comfortable Homes provides readers with an understanding of the basic principles of passive solar design – the key to comfort and reduced energy use in New Zealand homes. The premise of this book is that homes can be naturally warm in winter and cool in summer, provided appropriate combinations of glass, thermal mass and insulation are used. “The concrete industry believes the energy efficiency and thermal comfort afforded through passive solar design is crucial to enhancing New Zealand’s housing stock and the quality of all our lives,” says CCANZ chief executive Rob Gaimster. “Our health, and that of our families, can be enhanced, while the impact of the monthly power bill can be lessened, through what is in essence a very simple concept – passive solar design.” Designing Comfortable Homes is written with the ‘average’ home owner in mind, rather than the committed passive solar enthusiast. Passive solar design principles are not only recommended for good home design but they are also generally easy to understand. The book encourages architects, designers, builders and their clients to embrace these simple concepts in order to achieve much more comfortable and energy efficient homes. Designing Comfortable Homes is also intended to address a widely held misconception that compliance with the energy efficiency requirements of the New Zealand Building Code is best practice. The Code sets minimum performance requirements only – in other words they are the levels that it is inappropriate to go below. To move towards better performance, you need to go beyond Code requirements. Designing Comfortable Homes defines two higher levels of insulation – Better Practice and Best Practice – and through computer modelling shows the comfort and energy efficiency benefits these and other improvements can provide. The principles of passive solar design for a comfortable energy efficient house can be summarised very simply: Insulate - Use insulation to slow the flow of heat in and out of the house – heat from the sun is used more effectively in houses that are well-insulated. Insulation helps to maintain more constant internal temperatures and reduces the need for heating in winter and cooling in summer. Glaze - Use glazing to bring heat from the sun into the house – though glass must be selected, placed and sized carefully as it is a poor insulator (windows should be double glazed as a minimum to reduce heat loss). Thermal Mass - Use heavyweight materials (such as concrete and concrete masonry) to soak up heat from the sun and release it slowly into the house when temperatures drop. A house with appropriate mass will maintain more comfortable temperatures – it will overheat less often and not get as cold overnight. Stop Air Leakage - Use weather-stripping, high-quality sealants and less complicated house designs to reduce air leakage. Once a house is well-insulated and appropriately glazed, the biggest potential heat loss is through draughts around windows, doors and other construction joints. Shade - Use external shading to manage the heat gain from the sun. Welldesigned window systems must not only collect heat from the sun when desirable, but also exclude it at times when it might cause overheating. Ventilate - Use openable windows and other ventilation to reduce overheating and maintain good indoor air quality. Appropriate placement of windows for good cross flow of air through rooms will make them more effective for cooling on hot days. Good ventilation also helps to reduce condensation and remove cooking and other odours.

GET YOUR FREE COPY

Other important factors that should be considered when designing a house, such as site selection, house placement and orientation, are also covered by Designing Comfortable Homes. It is important to consider these, in combination with the factors above, when designing a comfortable, energy efficient house.

Designing Comfortable Homes can be downloaded from the CCANZ website (www.ccanz.org.nz), or hardcopies can be requested from CCANZ, either by emailing admin@ccanz.org.nz or calling 04 499 8820.

Image: Kevin Hawkins Photography

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Rebuilding Christchurch | Green Building Solutions

Is it really energy smart? By Energy Management Association of New Zealand chief executive Ewan Gebbie One area developers, building owners and tenants need to be acutely aware of in Christchurch, is full height and curtain wall glazing. Increasingly, full glazing is being used as a cheap facade solution, but the reality is many tenants face a lifetime of discomfort caused by cold radiation from windows. The conventional approach from building property managers, owners or technicians is to raise the room temperature. However, that not only adds to the energy costs but also “cooks” the other people in that air conditioning zone who aren’t next to the window. That often leads to tenants constantly fiddling with temperature set-points and the inevitable complaints about heating or air conditioning.

An energy smart building which captures natural light and heat but also provides shade from the sun’s harsh rays

The Canterbury rebuild presents unprecedented opportunities to create a trailblazing “green” city of energy-smart buildings which are both cost-efficient to run and great to live or work in. The term “green building” will be on the lips of every client, architect and city planner. However, in this window of opportunity before the rebuild gets underway, it’s vital to distinguish between an authentic energyefficient approach and “greenwash”. Differentiating “real” green from from “painted” green can be made even harder because green technology does not necessarily come in a “one size fits all” format. Christchurch has specific considerations including a unique local climate, so the approaches that might be suitable for other locations, such as Europe or Australia, may not be the best choice for Christchurch. Getting the right advice becomes critical, as does understanding what performance measures are important. Commercial property developers and landlords are looking to build energy efficient buildings - they are simply more attractive to tenants. However, all “eco” buildings are not created equal.

I know of a recent example of a domestic property in Wellington, billed as an “ecohome” where the owners found their energy bills were around $1,000 a month. They reduced this significantly by turning off all the ‘energy-smart componentry, and going back to basics. Green buildings should not be about complexity, but about simple effective solutions which should not cost any more than existing systems. If you want genuinely energy-efficient solutions, you should be consulting accredited energy specialists from the planning stage who know the difference between greenwash and real green. For instance, the dry air in Christchurch means you can look at alternatives to air conditioning and fan systems for commercial buildings – such as chilled beam technology which run cold water across the ceilings, cooling the air. Pumping liquid coolant can be much more cost effective than chilling air and using fans to blow it around.

The Wanganui Pak’nSave is an excellent example of how simple solutions can make a massive difference. The store won a 2012 EECA award for a project that cut energy use by 40 percent in a supermarket that was only eight years old. In consultation with energy consultants, it introduced simple measures including installing skylights, using outside air for cooling and putting double-glazed doors on fridges and freezers. Some very good green buildings are being built, and will be built in Christchurch, but even these can end up not performing well because of crucial failures at the commissioning phase. Between the builders finishing work and the tenant(s) moving in, there should be a one to two week period when engineers rigorously test the systems and performance of the building; something you can’t do once tenants are in place. However, as construction schedules often overshoot, and landlords are keen to have rent coming through, this crucial part of the process is often abandoned. For the sake of one or two more weeks without rent, the tenant and landlord may then have many years of higher-thannecessary energy costs. This testing phase is now compulsory in California and it would make a big difference to the bottom line for businesses in New Zealand if we were to follow suit. For instance, one of the major causes of energy inefficiency in commercial buildings is the Building Management System (BMS) software not working well, or not interacting well with the mechanical aspects of the building’s heating and cooling system. This often results in boilers running at the same time as chillers. A specialist energy management consultant can identify problems and overhaul the system.

Another issue is tenants experiencing glare in their faces from high windows with no shading. While the internal porous-type roller blinds being used as one solution are not great, they only reduce the problem. The contrast between screen and windows can be too great to be able to focus on the screens.

Light is also a crucial issue. Thousands of people in New Zealand are working with either too much or too little light. The starting point should be getting an energy management professional to assess the correct levels of light required for your building. Harnessing sunlight – as in the Wanganui supermarket’s skylights - and using controllable LED lights instead of incandescent and CFLs will reduce energy use significantly. The commercial sector really has no excuse for continuing to build or operate buildings which are not energy efficient. Advice, training courses and accreditation systems for facilities managers are available including the EMANZ Energy Masters accreditation for commercial building energy specialists. In terms of ongoing assessment of your energy usage the National Australian Built Environment Rating Scheme (NABERS), which rates the operating performance of a building - not the expected performance based on the design - will also be available in New Zealand next year for office buildings. I’m confident this Energy Rating scheme will become the standard for assessing the energy performance of buildings in New Zealand as it has become in Australia. This means landlords or tenants can find out exactly where their commercial premises sit in the world of energy performance.

EMANZ 8th floor CMC Building Sometimes the solution is even simpler. One 89 Courtenay Place North Island hospital recently found, during Wellington a routine inspection, that their boiler was T 04 385 2839 running at the same time as their chiller due to a faulty valve. Replacing that valve cut their Email: admin@emanz.org.nz www.emanz.org.nz fuel bill by $23,000 per annum at a cost of $2,000 to find and replace the valve. <

An energy smart factory utilising natural light through skylights

— Advertising Feature

40 | December 2012/January 2013 www.canterburytoday.co.nz

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Making the most of the hub of the home One of the most used rooms in the house, the kitchen needs to be robust, practical and a place you want to enjoy to be in. Getting the right design, layout and look for your kitchen can be an onerous task especially if you’re starting from scratch or wanting to completely change the existing layout of your current kitchen. If you’re a home chef who loves to create delightful meals and bake for friends and family then you’re expectations are going to be somewhat different than those looking to just install a basic kitchen where a simple meal can be slapped together.

How do you use your kitchen? Important when designing a new kitchen is to look at the way you would like your kitchen to be used. Will this be a place where everyone can gather or is it in a small room or section of the house that is only used for short bursts during the day? How much time you spend in the kitchen can have a great impact on the design and budget. If it is an area where you prepare and dine or is part of an open-plan living space, then the aesthetic you go for may be a bit more elaborate than that of a little space where you only spend a few moments of your day. Keeping designated tasks to specified areas can also be beneficial. If you have your kettle, toaster and breakfast items all closely located it can make the lives of those who live there far more efficient first thing in the morning – especially if they are teenagers. Can you have an area where food preparation is the key task? This could allow for any frequently used appliances

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and may have a close connection to the sink so that cleaning up is quick and efficient. Keeping crockery and cutlery storage in close vicinity to the dishwasher is also a consideration to make – ensuring the arduous task of filling and emptying the dishwasher is easier. By creating these key task areas it means you work more efficiently in the kitchen and are not frustrated by going backwards and forwards to retrieve items forgotten. Just remember to not place your appliances too close together. By doing so your appliance doors may not be able to open properly. This can also dramatically reduce your counter space.

Attention to detail Kitchens Direct has one of the most extensive ranges of kitset kitchens which are manufactured to clients’ specifications. Just because it is kitset doesn’t mean you don’t get the same service or attention to detail. Staff can ensure you have utilised the space in your house to your best advantage and can adjust cabinetry to suit your needs. Kitchens Direct design studio assistants are able to assist you with your plan free of charge and arrangements can be made to have your kitchen installed. The Kitchens Direct system allows customers to play a simple role in the design, assembly and installation of their kitchens and achieve significant cost savings. It is widely used by home renovators, home builders, holiday home owners, investment property owners, and those just wanting to give their kitchen a facelift. With a Kitchens Direct system you still get a wide variety of choice. Whether you want a simple design or a flamboyant kitchen full of colour and vibrancy, Kitchens Direct can supply the necessary cabinetry, bench tops, sinks, appliances, tap ware, handles and accessories, so that you can achieve your desired look. Kitchens Directs supplies all cabinets, doors and bench

tops with a 10 year guarantee, and all hardware with a lifetime guarantee.

What the customers say

Kitchens Direct manager Karl Te Raki says the modern manufacturing techniques used ensure the final cost is kept as low as possible. “Our high volume of production also ensures that we have strong buying power with suppliers and can pass on the cost savings to our customers.”

“Value for money, looks brilliant and have even followed through to my laundry. Great guys to do a project with.” Rachel Page , Otipua

Kitchens Direct even offer the convenience of being able to order your kitchen from home. With an online store and assistants available, you can arrange your kitchen design, email a copy to the trained consultants and then order – your kitchen will then be available for pick-up or delivery within three to four weeks.

“We found the Kitchens Direct website really easy to use. Just clicked on the links and followed the directions and we ended up with just what we wanted.” Dean Alexander, Northland

The kitchens are plastic shrink-wrapped and delivered or picked up on individual pallets. Within the pack each cabinet is individually bound together and all parts are clearly labelled. All of the necessary hardware is included and clearly labelled. Step-by-step assembly instructions are supplied along with the kitchen plan. The kitchens are packaged so that they can be easily freighted across the country, with delivery agreements arranged with a number of carriers. Generally, the cost is $300 for delivery anywhere in New Zealand. The Kitchens Direct system is superior to other DIY kitchen products on a number of levels: • Quality - the materials and workmanship are of unmatched quality • Availability - Kitchens Direct manufactures its own product and can guarantee delivery time • Customisation - all Kitchens Direct kitchens are customised - designed and manufactured specifically for you

“We had looked at kitset kitchens at other stores, but went with Kitchens Direct because of their colour range and style options.” Jared Small, Highfield

“As we are new to computers, we found we had to call for assistance and Karl and his team guided us through the process. Thanks guys! The kitchen was delivered to the door ready for immediate assembly. Our expectations in the finished product were exceeded.” R.Wallace, Christchurch.

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23/11/12 11:13 AM

Rebuilding Christchurch | Celcrete Cladding Solutions

Building solutions you can depend on Celcrete Cladding Solutions’ lightweight concrete panel systems are offering many benefits to Christchurch residents and owners of commercial property. The company has been operating in Christchurch for 15 years, supplying a range of innovative products including its panel veneer system, block building system, fencing and flooring systems. It operates from Kaikoura south to Twizel.

Director Mark Bryant says the Celcrete 50mm panel veneer is the company’s core product. The panels are an exterior wall system comprising 50mm-thick autoclaved aerated concrete masonry panels, reinforced with vertical and horizontal corrosion-protected steel wires. It is suitable for the external walls of both single and two-storey residential and light commercial buildings. After fixing,

The panels are fixed to the timber wall frame of the building using a 40x40x200mm H3.2 timber batten tie that creates a 40mm cavity between the panels and the framing. The panels are 600mm wide, with a density of 500kg/m3, about one fifth that of concrete. They are available in a standard length of 2200mm. “We use a treated 40mm timber batten which is fixed on the framing. Then we straighten the walls and makes them ultra flat,” Bryant says. “We also use stainless steel screws, as opposed to galvanised screws that other companies use. There’s no corrosion with stainless steel and their life expectancy is better.”

The Celcrete 50mm panel veneer system offers many benefits, including: • Light and easy to handle, weighing about one-fifth the weight of concrete.

Superior exterior cladding

• Resilient to seismic movement.

• Greater sound absorption, creating a quieter home.

Celcrete Cladding Solutions has experienced strong growth in recent years, with many Canterbury homeowners seeing the benefits of its veneer panels. The panels and their fixings are resilient to seismic movement and can withstand strong wind and impact.

• Increased moisture protection through ‘breathable’ panels.

Bryant says the Celcrete panel system is the longest standing vented cavity on the market.

• Durable and economic.

“The system has been on the ground for 15 years, which is our biggest selling point. And it’s very competitive price wise.”

• Non-combustible, helping prevent the spread of fire. • Strong insulation properties.

• Low carbon rating and eco friendly.

“

In their words… “I would like to let you know how our Celcrete home handled the severe quake we had in Redcliffs Christchurch. Although the house has changed all its levels and the doors are now self closing, the Celcrete has not cracked and still looks as good as new. The house may have to be replaced as the levels are so bad, but we will have no hesitation in using the same material again. Thanks for a great product.”

The Celcrete panel system is believed to be the longest standing vented cavity on the market.

Carl Taylor offers you his personal commitment to providing you with exceptional service, attention to detail and a high quality home that you will be proud to own. P. 03 384 2699 E. carl@carltaylor.co.nz www.carltaylorhomes.co.nz

“

Jan Bargrove, Christchurch.

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A brand new Christchurch home clad in a Celcrete exterior wall system.

Panel veneer system

the external surfaces are coated with a reinforced plaster system.

Celcrete Cladding Solutions has been involved in recladding leaky homes for about five years and has recently been undertaking earthquake repairs. However, the company is so busy that it is now focusing on new homes and light commercial buildings. One of Celcrete’s biggest benefits is its thermal efficiency, creating a warmer home in winter and cooler rooms in the summer. The veneer panels are easy to use, easy to cut and easy to install. They offer increased insulation, sound reduction and a classic timeless look that won’t date. Celcrete has a low shrinkage characteristic, which reduces the risk of the plaster coatings cracking. It is not susceptible to decaying or damage from termites or other pests.

Landmark Homes use Celcrete in exciting designs...

For great ideas and your free Landmark Book, visit www.landmarkhomes.co.nz Visit our Showhome located at 6 Sovereign Boulevard, Sovereign Palms Kaiapoi, Open Thursday to Sunday 12pm to 4pm

42 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Celcrete Cladding Solutions < Timeless cladding by Celcrete Cladding Solutions.

Celcrete block building system In addition to its panel systems, Celcrete Building Solutions also offers a solid block building option. As a solid load bearing wall construction system comprising 100-300mm thick autoclaved aerated concrete blocks, the system is reinforced at intervals by vertical steel rods anchored into the foundations of the building.

Celcrete Cladding’s concrete panels are an ideal fencing solution, offering exceptional qualities. The Celcrete fencing system utilises 75mm or 50mm-thick autoclaved aerated concrete panels that are reinforced with vertical and horizontal corrosionprotected steel wires.

Celcrete panels and their fixings are resilient to seismic movement and can withstand strong wind and impact.

High-quality flooring Celcrete Cladding Solutions’ flooring is another advanced building option, matching the quality of the Celcrete veneer panels. The Celcrete floor system comprises autoclaved aerated concrete panels 75mm thick and reinforced with corrosion-protected steel wires fixed to a light timber-framed or light steel-framed flooring system. It is suitable for residential and light commercial buildings.

Mark Bryant says the fencing is extremely popular and offers greater noise reduction for people living near busy roads or motorways. “We use a pre-cast concrete post, as opposed to a steel waratah, for extra strength. Our fencing also gives a beautiful uniform look with the house.”

The system is fully compatible with the Celcrete panel system and may be used in conjunction with the panels to achieve construction economies or special design features where appropriate. Celcrete panels are an exterior wall system comprising 50mm-thick autoclaved aerated concrete masonry panels, reinforced with vertical and horizontal corrosion-protected steel wires

Durable Celcrete fencing

It is suitable for both the external and internal walls of both single and two-storey residential or light commercial buildings. The external surfaces are coated with a reinforced plaster system, while the interior surfaces may be directly lined with plasterboard or plastered. The system is also suitable for internal bracing walls.

down the noise transfer from upstairs. We’re doing a lot of this flooring now.” The Celcrete flooring system is the innovative marriage of this well-proven lightweight concrete material with New Zealand lightweight timber framing construction. The panels are fixed to the floor framing of the building using galvanised bugle-headed screws. The panels are 600mm wide, with a dry density of 520kg/cubic metre, about one-fifth that of concrete. They are available in standard lengths of 1800mm and 2200mm.

Director Mark Bryant says Celcrete flooring is an advanced option, offering greater insulation than other flooring systems. “It has The flooring panels may be supported on very good thermal properties, with the energy either a light timber-framed system or a light steel-framed system. from the sun heating your house. It also cuts

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Rebuilding Christchurch | Celcrete Cladding Solutions Celcrete Cladding Solutions is continuing to grow and build its reputation within Canterbury’s building industry. Mark Bryant says Celcrete is renowned for its quality. “We operate by best practice and can ensure our quality and can control our timeframes.” Bryant is growing the company carefully, aware of the potential dangers of getting too big, too quick. “We made a conscious decision about a year ago that we don’t want to be the biggest, but we want to get best quality,” he says. “We currently have about 25 staff and they are a key part of it. It’s all very well having a good product but you need to have good staff. We’d like to get to about 30 staff but we want to keep the quality and reputation of the company and give back to our customers.”

Building industry background

Bryant’s business background gives him an understanding of the importance of excellent customer service and delivery. “We appreciate and understand that our clients need the best advice available, the market’s best product and an excellent turnaround time in terms of pricing, and ultimately, delivery on site,” he says. “Our clients are homeowners, architects and architectural designers, housing companies and independent builders and we believe we have the people and systems in place to deliver the best combination of product, service and price to our clients.” Bryant is the first point of contact and provides clients with a comprehensive quotation and product information and specification pack.

Bryant purchased Celcrete Cladding Solutions four years ago and has brought considerable experience to the business.

He has worked in the building industry for more than 13 years, having spent time as the South Island area manager for a leading plaster manufacturer. Before entering the industry, he owned and operated his own Courier Post franchise for 10 years.

The Celcrete exterior wall system works in well with other cladding materials.

Construction business relationships Mark Bryant has grown Celcrete Cladding Solutions through hard work and the assistance of two highly skilled business mentors. Bryant works closely with Jim Bishop of The Business Factory, who teams up with him as a consultant and mentor. Jim can be contacted at jimbishop@bclba.co.nz. “When I started here there were only 12 staff, so I surrounded myself with some very good people, including Jim,” Bryant says.

“

In their words

Mark and Emma Bainbridge, M Bainbridge Homes Limited

“

Celcrete Cladding Solutions offers a beautiful finish to your home.

“As builders and designers of mid to top-end homes, we regularly use and specify Celcrete as a cladding, as it has such a good reputation in the industry as being a durable, low-maintenance product, as well as value for money. We choose to deal with Mark, Dave and the team at Celcrete in Christchurch as they are efficient, extremely helpful, always obliging and generally just a great bunch of people to work with on a regular basis.”

“Andy Collier is my marketing guru and he has his own practice, at www.andycollyer.com. He’s very good and very much a specialist in his field. He has contributed a lot to our forward workload.”

Celcrete Cladding Solutions 2008 Ltd PO Box 19535 Christchurch Freephone 0800 4 CELCRETET (03) 3835309 M 021 290 0102 E mark@celcretecladding.co.nz www.celcretecladding.co.nz — Advertising Feature

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better home... The generic link to a 44 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Habitat for Humanity

A practical way companies can help the community Habitat for Humanity has built more than half a million houses globally, housing some two million people however, little is known about the organisation’s work at a local level. Christchurch manager Peter Taylor explains. “Somewhere like Kathmandu, Nepal we can build dozens of new houses for as little as $1,200 each. While it is somewhat more expensive in New Zealand, we have built 400 houses here since 1993 and we are gearing up to be a big part of the rebuild of Christchurch,” he says. The Christchurch affiliate of the organisation has a subdivision in Kaiapoi and thanks to generous assistance from Canterbury Community Trust and an interest free loan from Housing New Zealand, is in the process of building several houses on this land. Three houses have been completed after two teams from the United States and Canada came to assist with the labour in May of this year. Two needy families have moved in to the latest two homes. “There is a family of six and a family of eight, both which have been unable to secure housing since the earthquake,” Peter says. “One had been living in a houseboat before being forced to move into a condemned red zone house, while the other has been reliant on the generosity of friends from church to put them up. The organisation is looking forward to building two more houses in the Kaiapoi subdivision next year and has received significant assistance from corporate volunteering teams, including Fletcher Construction, SKM Consulting and Leighs Construction. A Christian organisation established in the United States in 1976, Habitat for Humanity welcomes all participants regardless of

“

We welcome donations because, while we get volunteer labour and materials and have sometimes received money to buy the land, there are still significant costs that we have to pay. We are very grateful for the individual donors who make this possible.

”

religious faith. It came to New Zealand shores in 1993 with the sole purpose to eliminate sub-standard housing by building, renovating and selling simple, decent houses on an affordable basis. But it wouldn’t be possible without strong support from local businesses and community.

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RR Rebuilding Christchurch | Habitat for Humanity

there are still significant costs that we have to pay. We are very grateful for the individual donors who make this possible,” Peter says. Volunteering is the most common way for people to support Habitat for Humanity. Christchurch volunteers assist with local builds, but can also travel overseas to build houses in places as diverse as Sri Lanka, Mongolia and Cambodia. “You don’t have to be a skilled builder to help out,” he explains. “While we welcome trades people, by far the majority of volunteers are people who are learning new skills on the job.”

Habitat for Humanity relies on donated materials, volunteer labour and interest free finance to secure land and build secure housing for low income families. It is a very practical philosophy behind Habitat for Humanity, Peter explains. “Every family that partners with Habitat for Humanity has to put in 500 hours in sweat equity, working on building the house they will live in. Once they have rented the premises for a period of time, we move them up to a purchase agreement. “Essentially we are moving people up the economic ladder and within 10 years they will own their own home.” The Canterbury Community Trust donated $250,000 to purchase the sections, Housing New Zealand gave the organisation a large interest free loan to construct the houses,

Dulux donated all the paint and E2 Environmental provided free engineering work. “Peter contacted us to see if we could help with certifying soil compaction on the Habitat sites in Kaiapoi,” E2 Environmental director Andrew Tisch says. “We’ve enjoyed working with Peter and Habitat and as I said at the official opening ceremony, it’s a pleasure to support an organisation doing such good work both here and overseas.” While Habitat for Humanity gets generous assistance from local organisations, there is still a significant cost attached to the process. “We welcome donations because, while we get volunteer labour and materials and have sometimes received money to buy the land,

Dulux New Zealand has also been a sponsorship partner of Habitat for Humanity since 1997, providing the paint for the houses the organisation builds in New Zealand. In Christchurch, Dulux New Zealand supplied paint for two houses in Breezes Road last year, which were renovated by Habitat for Humanity for their volunteers to use when visiting Christchurch to assist with postearthquake rebuild projects.

a practical hands-on approach to giving something back to the community. “Several Christchurch businesses have committed big teams of enthusiastic volunteers for a day’s work, and we are certainly keen to attract more of that; it’s great seeing the community buy-in. Participating businesses are proud to be involved in creating a future for a family. The volunteers have a practical, fun learning experience and at the end of it all, can point to something that they built. ” Next year volunteers will have the opportunity to join Habitat builds throughout Asia and the Pacific.

Since these two houses have been renovated, Dulux New Zealand has continued to work with Habitat for Humanity and Red Cross to help people who have been hardest hit by the earthquakes to bring their houses up to a liveable state again. Dulux is working with both organisations on around 50 such projects. Dulux South Island trade manager Kevin Riddle says the company is pleased to be able to participate in the rebuild of Christchurch and also to help so many deserving people get back into their own houses. A popular way of helping out is corporate volunteering and Habitat for Humanity offers

Habitat for Humanity (Christchurch) Ltd Unit 10-14 Broad St Woolston Christchurch T (03) 420 4342 E office@habitatchch.org.nz www.habitat.org.nz — Advertising Feature

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Ph. 03 358 4955 First Floor, Unit 2, 29 Acheron Drive PO Box 31159, CHRISTCHURCH

WWW.E2ENVIRONMENTAL.COM

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Rebuilding Christchurch | Container Waste

Taking care of your waste Container Waste Limited in Christchurch offers a specialised waste collection service that can cater for any commercial requirement. Formed 10 years ago, the business delivers a comprehensive hook lift waste collection service to Canterbury customers.

Container Waste predominately services the “special waste” industry and is an expert in the field. Special waste consists of smelly, and often dangerous, substances that can’t go to the transfer station.

Container Waste has 30 open-top containers in 15-metre and 30-metre sizes that are specifically designed for the various types of waste that go to the landfill. These containers are also used for the transport of demolition waste for Container Waste’s customers.

The company is the only independent operator transporting special waste into the Kate Valley Landfill on a daily basis and operates three modern Euro 3 compliant hook-lift truck-and-trailer units to do this. Owner and operator Darryn Harris is a man who takes great pride in the high standard of his drivers, trucks, bins and skips. “We carry a lot of asbestos from damaged buildings at the moment, and a lot of industrial sludges and animal by-products that can’t go through the transfer station,” Darryn says. “It comes from all over Canterbury.” While it services customers on regular collection contracts, it also does a lot of one-off jobs. “We just had a job in Ashburton where they had to dig out an old offal pit and

They are ideal for this type of service as the containers can be left on site and collected later thus avoiding truck down time while waiting to be loaded. The company has recently bought a new Hino hook-lift truck to replace one of its older models.

Extensive skip service Container Waste operates a busy skip division and has more than 100 skips of various sizes to suit customers’ requirements. The company specialises in the commercial market and actively works with customers to add value to their business. Darryn says rubbish collected in the skips is sorted at a subsidiary company, New Zealand Recovery in Woolston, and recyclable product is then distributed to various sources. The company recovers timber, metal, gib board, cardboard and recyclable plastics. Untreated timber is sent to Central Woodhoggers Ltd, which chips it and turns it

Container Waste services customers on regular collection contracts, but also does a lot of one-off jobs.

Container Waste success • Container Waste has enjoyed significant growth every year

“

Our customers get a really good service at a competitive price - that’s where I see our point of difference - in being a lot more professional than other people.

• Skip collection is a major focus for the company • It currently has about 100 skips but expects numbers to grow to 200 • Hook lift trucks are a unique part of Container Waste’s service • Specialised waste collection is a point of difference for Container Waste. into boiler fuel and calf bedding. Container Waste also does a lot of Central Woodhoggers’ calf bedding deliveries and carts its boiler fuel around the South Island. Gib board goes to 5r Solution, which grinds and screens the product before it is delivered back to Holcim for use in concrete manufacturing. “Any soft plastics are recovered and go to the Christchurch City Council’s recovery facility in Parkhouse Road,” he says. Cardboard is recovered and sent to Full Circle for recycling, while metal is sent to scrap metal merchants.

”

- Owner and operator Darryn Harris

Container Waste predominately services the “special waste” industry and is an expert in the field.

we took this to the landfill as it couldn’t go through the transfer station.”

Specialised collection service

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As a commercial and domestic waste company we have been in operation for 10 years.

Ph: 03 328 8411, Email: darryn@containerwaste.co.nz, PO Box 109, Amberley, 7481, 48 | December 2012/January 2013 www.canterburytoday.co.nz

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Rebuilding Christchurch | Container Waste

& WE ARE DEDICATED TO THE SAFETY OF YOUR STAFF, CONTRACTORS AND THE PUBLIC With more than 20 years’ experience in the construction sector we are well aware of the needs of the industry. This means we realise how important the safety of your best asset – your staff – is to you and your company’s future. So, as a local company servicing Cantabrians in the re-build of Christchurch, we are committed to the safety of your staff. And when you deal with us you’re dealing with the owner, which means you receive a superior and speedy service – every time. <

Container Waste was formed 10 years ago and today operates a comprehensive hook lift waste collection service to Canterbury customers.

Quality is everything Container Waste in Christchurch is all about quality and service - these guys will collect your waste and rubbish on time and won’t take out your letterbox in the process. Darryn says his company has a reputation based on its great service and top-quality operators. Container Waste drivers have the knowledge and experience to provide a variety of solutions and continue to provide improved services to customers. “There are lots of companies out there but I believe we supply a top-quality service with the best operators in Christchurch,” he says. “Our customers get a really good service at a competitive price - that’s where I see our point of difference - in being a lot more professional than other people.” Most of Darryn’s seven staff have been Master Driver-trained and take great care to ensure customers’ property is not damaged during their collection service. “I’ve been doing

this for 20 years and three of my staff have been doing it for that length of time as well. Reputation is key and having good-quality staff is the biggest part of that,” he says. Container Waste is growing in a controlled manner, as it works to service existing and new customers to a high standard. “We’ve got a really good group of customers that we had before the earthquake. We’re still supplying them with a really good service, while picking up new customers along the way.”

Container Waste PO Box 109 Amberley 7481 T (03) 328 8411 M (027) 448 6006 E darryn@containerwasate.co.nz www.containerwaste.co.nz

Our extensive construction knowledge ensures we understand local compliance issues and we realise how critical your deadlines are and will GUARANTEE TO BE ON TIME – check out our Secure Guarantee. By using Securefence you can rest assured that your objectives of safety, cost and meeting deadlines are of paramount importance. All our equipment is rigorously tested to the highest of standards and we have kilometres of top quality secure fencing available! Whether you need fencing for your construction site, or for your public or private event, we can provide a quote within 24 hours. We have experienced installers that can erect secure fences from your site plans, or install from your directions on site.

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WWW.LBENGINEERING.CO.NZ www.canterburytoday.co.nz December 2012/January 2013 | 49

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Business Development | Countdown Logistics

A case study in large scale logistics

Behind the scenes, the in-store teams are supported by four dry grocery distribution centres, three fresh produce distribution centres, three chilled and frozen distribution centres, two meat processing plants, one seafood processing plant and a central support office.

stores well stocked. It is a brand committed to providing its customers with choice, value and convenience, but the secret behind strong, seamless service is logistics. In recognition of the importance of the logistics operations, the supermarket chain has invested $20 million into the extension of the Christchurch Regional Distribution Centre (CRDC). Located at 146 Shands Road, Hornby, the CRDC will service 7,800 product lines to more than 68 Countdown, Super Value and Fresh Choice stores across the South Island. Countdown managing director Dave Chambers says the new CRDC would further grow the company’s logistics network. “The Christchurch Regional Distribution Centre will improve the operational effectiveness of our supply chain and represents a significant investment in the Canterbury region,” Chambers says.

Voice pick being used whilst picking store orders

“ <

Countdown is New Zealand’s leading supermarket brand, serving more than 2.5 million customers every week. The 164 Countdown supermarkets dotted around the country are supported by more than 18,000 team members, delivering its customers a choice of more than 20,000 different products in each store.

We are looking at the long-term needs of our business and the CRDC will help serve our customers and suppliers more efficiently.

“We are looking at the long-term needs of our business and the CRDC will help serve our customers and suppliers more efficiently.”

The $20 million construction and fit-out programme for the extension of the CRDC started in early October 2011 and was completed in June 2012. The existing warehouse space was significantly affected by the September 2010 Christchurch earthquake, with extensive damage to Moving products from these hubs to the stores racking systems that were rebuilt prior to the sees Countdown’s drivers travelling more February 2011 earthquake. With this in mind, than 17 million kilometres per year, making the construction of the 7,000 square metre more than 250,000 deliveries to keep these extension included a significant investment

W. M. S. WAREHOUSE MAINTENANCE SERVICES

The engine room

”

- Countdown managing director Dave Chambers

in 1.8 km of racking specially designed to withstand major earthquakes.

Chambers says the facility also features a number of environmental sustainability initiatives designed to reduce power consumption. “The site is considered to be one the most energy efficient Distribution Centres in New Zealand thanks to the use of motion sensor-controlled LED high bay lighting, a technology first not only for our business, but nationwide.”

The logistics team is very much the engine room of the extremely busy supermarket chain, tasked with ensuring that all Countdown supermarkets receive their produce, meat and groceries, in full and on time every day, in every store across New Zealand. This amazing “behind the scenes” operation is carried out by more than 750 dedicated team members based in Auckland, Palmerston North and Christchurch. It all starts with the replenishment team; the vital link between buyers and the distribution centres. Replenishment involves planning, scheduling and ordering to ensure the right quantities of groceries are sourced from vendors to be placed into the distribution centres, ready for dispatch to supermarkets. It’s a careful balancing act that requires a good knowledge of retail buying, operations and systems. The distribution centres are the critical “engine rooms” supporting the Countdown stores and their role is to receive, store and dispatch fresh food and groceries to the supermarkets just in time for customers.

• Programmed maintenance • Steel fabrication of barriers, bollards, walkways etc • Storage system installation & repairs • Crane truck hire • Engineering • Security • Safety standards

Contact John Kimber M: 027 411 0697 Fax: 03 312 6208 E: warehouse.ms@xtra.co.nz

John Key with a few of the team at the CRDC re-launch 11 July 2012

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Business Development | Countdown Logistics

Auckland-based national safety manager and, as part of the company’s crisis plan, she travelled to Christchurch immediately following the September quake to lead the logistics recovery. She hasn’t left yet. Galloway and the rest of the logistics team rebuilt the damaged supply system to be more efficient and centralised at the Shands Road site. The existing 15,000sqm Shands Rd warehouse was extended by 7000sqm, with another 7000sqm of canopy-covered space for loading and unloading trucks, costing $17 million.

Denva Galloway – Logistics Manager – Countdown Logistics

Complicated construction The expansion of Countdown’s South Island distribution hub in Christchurch has been the most complicated ‘brownfield’ development parent company Woolworths Limited has undertaken in a decade, according to Christchurch Distribution Centre logistics manager Denva Galloway. The supermarket chain’s distribution network was badly hit in the September 2010 earthquake, with much of the racking failing and stock damaged. Galloway was the

“It was pretty tough, but in saying that, the team was really focused and we have already started to see improvement in our service level from an inwards perspective, which has great flow on effects for our customers - we will grow on that into Christmas. “We run a centralised model from here, servicing all of the South Island. So Christchurch really is the location for us. We’re already seeing the growth out this western side of town as strong and we are looking forward to a long future in the region.” Despite being Australian owned, the national and local economies are important to the company, which reinvests all New Zealand made money back into the New Zealand economy. At all points during the construction period, Countdown maximised

Ground level pick slots during the transition of stock

“The extension we have completed means we can really consolidate our business under the one roof. So that’s very exciting. The challenge for us was time frame; we carried out the construction through some very busy times, including a couple of snow events.

> Cross bracing on Dematic racking installed after the September 2010 Earthquakes, and then fitted out in the new 7000m2 warehouse extension the use of local contractors. “We have strong backing and support from our Australian parent company, however we are very much a local organisation,” Galloway explains. She has had “a relentless 22 months” and is looking forward to toning down her working hours now the extension is finished. The staff had been strong and remained in good spirits, despite many having lived in the eastern suburbs’ red zone and some having to move more than once, as further aftershocks damaged rented homes, she says.

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Business & Development | Countdown Logistics

News | Airport Lights

An illuminated entrance

End of rack aisle including racking protection

As the first carbon neutral airport in the Southern Hemisphere and the second worldwide, when Christchurch International Airport Limited (CIAL) began the $237m terminal upgrade, it was vital to maintain its environmental credentials. Health at heart Countdown has taken out top honours at the 2012 New Zealand Workplace Health and Safety Awards. It won the Department of Labour/ACC Supreme Award for best overall contribution to improving workplace health and safety in New Zealand, and its logistics team won the Department of Labour award for the best initiative to address a health hazard. The team was recognised for the range of initiatives it implemented during the last 12 months to address injuries arising from manual handling. Countdown team members who assemble orders routinely lift more than 10 tonnes of products per day. Some of the initiatives included installing a layer picker to assist with heavy lifting, reducing weights, improving the way packaged products are handled, and introducing Move 4 Life – a programme to teach people correct lifting, reaching and breathing techniques. Countdown national safety, health and environment manager, David Tregoweth says the award is a testament to the importance

Countdown places on workplace health and safety. “We work very hard to ensure the health and wellbeing of our people, our community and our environment,” he says. “The company shares a vision that people at all levels of the organisation actively care about their own safety and the safety of others.” The awards, now in their eighth year, were judged by a five-strong panel representing the Department of Labour, ACC, NZ Council of Trade Unions, Safeguard magazine, and an industry health and safety practitioner. The awards ceremony was held at the end of May at the Skycity Convention Centre in Auckland. Countdown Logistics 146 Shands Road Hornby T 0800 40 40 40 E customerinfo@progressive.co.nz www.progressive.co.nz

— Advertising Feature

“

Making the switch to energy efficient lighting provides us with both environmental and financial benefits, without any compromise on the quality of lighting. Philips has delivered a solution fitting our vision for Christchurch International Airport to be recognised as New Zealand’s leading tourism gateway.

As the gateway to the South Island, with 85 percent of South Island tourists transiting through the airport, it was important it be lit well, yet without compromising the airport’s sustainability. “We had to work around a number of conditions to deliver the result CIAL needed, which often included working in the evenings and during the night to avoid disruption to the terminal activities. As the area is fully secured, the installation team had to undergo full security clearance to access the area,” says Allan Stephenson, Philips project manager. As part of Philips’ early discussions with CIAL, the benefits of LED lighting and the advantages of making the switch had been highlighted. For CIAL, the most compelling benefit was the dramatic energy savings LED lighting would bring, which would further reduce the airport’s carbon footprint. “LED lighting is a really obvious choice when replacing older compact fluorescent lighting (CFL) due to its low energy use and long life. This makes it particularly useful for areas where maintenance is difficult, either due to access or use of the space,” says Gordon Wiffen, commercial manager at Philips Lighting. During four months 1,700 light fittings were replaced in the departures terminal and passport control area with LED technology, providing high quality inviting lighting that not only stacks up aesthetically, but also delivers major energy savings.

”

LED lighting is up to 80 percent more efficient than traditional incandescent lighting and Christchurch International Airport has reduced its annual lighting load by more than 60 percent through the new LED lighting. As well as saving around 70 tonnes of carbon emissions each year, the reduction in energy use will have significant benefits for the bottom line. “Making the switch to energy efficient lighting provides us with both environmental and financial benefits, without any compromise on the quality of lighting. Philips has delivered a solution fitting our vision for Christchurch International Airport to be recognised as New Zealand’s leading tourism gateway,” says Andy Lester, CIAL chief operating officer.

“The environmental and financial benefits of LED lighting are significant. Globally, Philips expects at least 50 percent of global lighting to be LEDs by as early as 2015, and 75 percent by the end of this decade,” Gordon says. 52 | December 2012/January 2013 www.canterburytoday.co.nz

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Focus | Solar Bright

Ingenious lighting solutions One dark evening, driving down a darkened highway road, no lights to light the way except for the hazy beams of the car’s own headlights, an idea was born – solar road lights. While the concept of solar power is by no means new, what Nicola and Pat Martin have done is harnessed its power to create a range of ingenious products and provide solutions to a range of tricky problems. From, solar lamps used on rural country roads to the development of a bug attracting device, an icy road warning device and lights for the World Bank’s project rebuilding the Kiribati islands.

Let there be light

Nicola Martin “People don’t notice signs,” Nicola says. “But this flashing gives you a sense of danger and reduces driving speeds. It is a very intelligent device that can charge and work at the same time. It gets power from the sun during the day and charges from car headlights at night.”

Nicola says it was a risk they needed to take if they wanted to get the company off the ground, so they invested in some lights and did the work out of their garage at home.

From there things slowly picked up and A new village lit six years later Solar Bright has become the Located in the central tropical Pacific Ocean company it is today, with its main office Pateye is set to trial nationally with the New sits the island nation of Kiribati. Climate Zealand Transport Authority throughout Taupo, and manufacturing site in Christchurch. change and the low-lying nature of the islands Its products are now sold further afield, Wellington, Christchurch and Dunedin next have threatened its entire population. Many throughout New Zealand and across the world year – if successful it will go into the roading beachside villages have already had to move in Rarotonga, Tahiti, Abu Dhabi, Vietnam, standard and into known danger spots. to escape the encroaching waves. Doha and Canada. These lights have been used throughout One project, run by the World Bank, is looking Today Solar Bright considers itself to be the Canada and America and Solar Bright is at rebuilding the foundations of the Kiribati one-stop LED and solar light provider for looking to also implement them throughout islands. It will be complicated, difficult work, indoor or outdoor lighting needs. Europe and the United Kingdom. And seeing with much of it to be done by delving under as Solar Bright has a patent on the Pateye Finding solutions is obviously what this New the sea. product, ensuring no market competition, Zealand-grown company does best. “We are world dominion is a possibility. Lighting the project was one question that solution providers,” Nicola says. “If you have Solar Bright has answered and will manage as got something you need – come to us.” the project gets underway. Bug attractive Another clever idea grew out of a joint project with the Christchurch water treatment facility From 2005 – 2009 loss of control was a factor at the Bromley ponds and NIWA. Because in 39 percent of road deaths and 38 percent of of the ponds, residents in the area were complaining about the amount of midges that serious injuries, with ice being a well-known gathered in swarms around the place. contributor to this loss of control.

Icy road detectors

As a solution Solar Bright has developed an ingenious little product called Pateye, which detects and warns people of ice on the roads. This little solar light sits in place of the usual cateye markers found on highways and at a set temperature, associated with ice on the road, it flashes a blue light – warning drivers of the danger.

However, the research showed that midges are attracted to a certain light – but wiring is an obvious no-no in water. So instead Solar Bright developed a solar light that could be installed in the ponds to attract the midges away from the resident population. The trial of the lights will be soon underway and if successful could become quite a popular little product in similar settings.

Taking the plunge Despite the company’s obvious success, Nicola says it hasn’t been an easy or quick road to success. “It has been consuming, mentally, physically and financially.” In fact at the outset things weren’t so straightforward; Nicola and Pat had to take an 18 month plunge of faith to get going with their first project with the Kaikoura District Council. Nicola says while the council was certainly interested in what Solar Bright had to offer; it wasn’t willing to pay to be the company’s Guinea Pig. However the council did agree to take them on board after Solar Bright installed, free-of-charge, an 18-month trial of its solar lights in the region’s rural areas; which Solar Bright also managed and maintained throughout this time.

Why Solar • No need for extensive wiring • Offers security • Can easily be installed in remote places • Moveable • Free energy, no ongoing cost. Solar Bright 44 Coleridge St Sydenham PO Box 301 63 T (03) 981 9844 E nicola@solarbright.co.nz www.solarbright.co.nz www.pateye.com — Advertising Feature

Product range • Street lights • Rural country highway lights • bollards • Lit signs, billboards • Bug-a-lite • Container lighting • Internal solar LED lighting • Indoor bulbs • Spotlights • PATEYE • Wall lamps • Panel lights.

Committed to a Brighter Future We are proud to support a finalist for the 2012 Champion Canterbury’s CDC Innovation and Technology Award.

www.canterburytoday.co.nz December 2012/January 2013 | 53

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23/11/12 11:15 AM

Focus | B&D Doors

Delivering superior products and a national network to rely on B&D Doors is New Zealand’s leading manufacturer of sectional and roller doors and supplier of automatic openers and other related products servicing the commercial, industrial and residential markets. With manufacturing plants across New Zealand, including Christchurch, Australia and China, B&D is today recognised as the specialist in residential and industrial garage doors. The company’s products include the ever popular Roll-A-Door as well as New Zealand’s premium insulated sectional garage door, the B&D Therma Tech II and other innovative designs such as the new Flex-A-Door, designed to replace out-dated tilt doors. Its two main brands with extensive market reach are Dominator and Garador. A network of more than 70 B&D authorised dealers across New Zealand ensures that every B&D Doors manufactured product is backed by the highest levels of customer service and support.

New Zealand country manager Tim Dalzell says the success of the company is heavily reliant on its dealer network. “Our product is at the top end of the quality range, and our ability to provide national coverage through a qualified and robust dealer network makes us a valuable supply partner where market reputation is vital. “Our links with our loyal dealers have been one of our strengths.” B&D Doors is the only major garage door company in New Zealand that can offer an installation option from its quality dealer network from Kaitaia to Bluff. Dalzell says the installation and backup service is equally as important as the product for the end consumer. “We understand

that the product is not just the garage door. Service is just as important to our customers, and our dealer network delivers an excellent customer experience. That sets us apart.” B&D Doors authorised Dominator & Garador dealers undergo extensive training in all aspects of the products, including installation and maintenance procedures. In addition, they attend yearly conferences to update their product knowledge and review their customer service performance. Dalzell says B&D Doors is proud to be a New Zealand business, employing 90 people, 70 of whom are based in Christchurch. “B&D invented the roller door in Australia and it’s a big name over there. It has even been on a series of iconic Australian postage stamps,” he says. “Here in New Zealand it is our two brands, Dominator and Garador, that consumers will be most familiar with B&D Doors is the supporting arm.”

SIMPLE SOLUTIONS FOR COMPLEX PROBLEMS Simply Lean Business Solutions is a strong advocate of B&D Doors’ Project Commitment, supporting the people of Canterbury and its economy. We are delighted to have helped transform their facility layout to one that supports the characteristics of a progressive and growing Lean Organisation. B&D Doors now have a great foundation to build on as we help them develop their own unique culture of Continuous Improvement using Lean Thinking Principles, focused on achieving sustainable performance improvement throughout the organisation. • • • •

To compete in today’s markets you need: Strong Leadership • Lower Costs Engaged Employees • Higher Quality Greater Productivity • Shorter Lead-times Continuous Improvement • Better Safety

Since the unveiling of the first B&D Roll-ADoor in Sydney in 1956, the B&D Doors brand has grown to become an Australasian icon that reflects engineering ingenuity and innovation. Subsequently, a licencing agreement between B&D and AHI Garage Doors saw the AHI RollA-Door introduced to New Zealand, having a profound impact on urban streetscapes around the country. “From the development of our initial revolutionary Roll-A-Door, an all-steel garage door made from pressed metal sheets that could be rolled and unrolled as a continuous flexible curtain without cracking, we have continued to invest heavily in research and development,” Dalzell says. “Through constantly delivering design and functionality improvements, B&D has been able to maintain its Australasian market leadership position for more than 50 years.”

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54 | December 2012/January 2013 www.canterburytoday.co.nz

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RR Focus | B&D Doors

A dedicated manufacturer B&D Doors is New Zealand’s only garage door manufacturer producing brake press roller doors, along with a comprehensive range of sectional doors and tilt door hardware. It also offers a full suite of opener products for garage doors, gates, and commercial doors, through its sister company Automatic Technology Australia Pty (ATA), a world leading innovator, designer and opener manufacturer in its own right. Continuous manufacturing improvement, safety and quality are a primary focus of B&D Doors and all processes are regulated by rigorous standard operating procedure documentation.

Dominator

Focus on safety

Delivery control

Since 1988, Dominator has pioneered a new standard in garage door systems.

B&D Doors has undertaken a comprehensive safety improvement programme across all areas of the business, including a program of cultural change around its approach to safety.

Domestic and commercial doors are fragile items so B&D Doors manages its own national transport network with a specialised fleet of owned and contract-dedicated trucks. This ensures a managed and reliable delivery timetable extending the length and width of the country.

As the garage door soon becomes an integral part of its access and street appearance, Dominator is focused on providing door systems that not only meet the toughest tests for performance, long life and durability, but ones that also make you proud to look at. With a network of over 30 Dominator Dealers covering the length of New Zealand, many focused solely on garage doors, you can be sure that every Dominator product is backed by the highest levels of support.

“Our continued dedication to this significant area of our business has resulted in a substantial reduction in transport related damage along with an impressive, and measurable, ‘on time and in full’ delivery record,” Dalzell says.

It is this level of dedication that has earned Dominator the honour of being the most recognised garage door brand in the country.

In the event of any manufacturing issues B&D Doors works directly with its dealer through an established product non-conformance process to ensure all issues are swiftly dealt with and documented for further internal investigation and reporting.

Garador

Leading brands

Garador dealerships are committed to all aspects of garage doors and openers from in-home consultations through to delivery and installation along with future servicing and maintenance.

As an expert in garage doors and openers, B&D Doors local Dominator or Garador Dealers are able to provide comprehensive advice on the best solution for customer’s individual requirements, as well as the assurance that all service and maintenance issues will be dealt with efficiently and effectively.

The “zero harm” strategy is improving occupational health and safety performance with a clear focus on systems, leadership and people both within its business and the greater dealer network.

Garador is the largest garage door and opener distributor network in New Zealand. Formally trading as AHI, the Garador brand is a result of more than 40 years’ experience in the garage door industry with a legacy like no other.

The vast range of products available from your local Garador Dealer means that they have a better chance than most at meeting your specific garage door requirements. <

B&D offers the leading Dominator and Garador brands.

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www.canterburytoday.co.nz December 2012/January 2013 | 55

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Focus | B&D Doors

Dominator - New Zealand’s most recognised garage door brand

State-of-the-art fail-proof opening technologies Often, the garage door becomes the main access point to your home and Dominator continues to harness cutting edge technology to deliver you greater convenience.

Independent surveys continue to show that Dominator is the most recognised garage door brand in the country. Not surprising really as they pride themselves on always being local, with a dedicated dealer in every major town around New Zealand.

The incorporation of Trio-Code Multi Frequency technology into Dominator’s GDO range of openers eliminates the interference issues that are increasingly affecting openers on the 433mhz operating frequency. So when you want your Dominator garage door to open, it will.

Dominator’s commitment to on-going design and functionality improvements, along with their manufacturing support and global reach, makes for a positive outlook for the Dominator brand; they’re an enthusiastic group of people you can trust.

An unparalleled network of dedicated garage door dealers

Long lasting, hardwearing and good-looking

Leading the way in residential door and opener solutions

For most homes the garage door is an integral part of its access and street appearance. That’s why Dominator not only manufactures doors that meet the toughest tests for performance, long life and durability, but also ones that provide the highest levels of visual appeal.

With two manufacturing plants in New Zealand, as well as across Australia and in China, you can be sure Dominator is an expert in garage doors and openers.

Custom-made and fitted to the exact requirements of your particular opening, Dominator doors are available in the elegance of moulded steel or the warmth of timber and if you’re serious about your garage environment, a true thermally broken insulated garage door system born from the climate extremes of North America.

Continuous manufacturing improvement, safety and quality are a primary focus of Dominator. Its manufacturing processes are regulated by rigorous guidelines and the company operates its own national transport network, with a specialised fleet of owned and contract-dedicated trucks. All this ensures a managed and reliable delivery timetable extending the length and width of the country.

A network of more than 30 Dominator Dealers across New Zealand, many focused solely on garage doors, ensures that every Dominator product is backed by the highest levels of customer service and support. Dominator Dealers undergo extensive training in all aspects of its products, including installation and maintenance procedures. In addition, there is on-going support around product knowledge industry standards and customer service. As an expert in garage doors and openers, your local Dominator Dealer is able to provide comprehensive advice on the best solution to suit your style, as well as the assurance that all service and maintenance issues will be dealt with efficiently and effectively. * Source: independent TNS omnibus surveys carried out in 2005 & 2011

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Focus | B&D Doors

Garador - garage door specialists with a unique history Sydney, 1956 saw the unveiling of the very first B&D Roll-A-Door and a subsequent licencing agreement with AHI Garage Doors had a profound impact on urban streetscapes around this country, with the AHI Roll-A-Door cementing its place in New Zealand history.

Since then, the AHI Garage Door brand’s modern day incarnation Garador, has developed a legacy like no other within the local garage door industry. A number of successful window joinery businesses jumped at the chance to add garage doors to their offering and many are still operating within the Garador Dealer network today. Garador products have evolved over time With on-going investment in research and development, two manufacturing plants in New Zealand as well as across Australia and in China, the latest Garador garage doors and openers continue a long tradition of welcoming homeowners into their homes every day with even greater convenience, safety and security. Garador garage doors have come a long way since the humble Roll-A-Door and the sometimes awkward tilting door. As garages got bigger so did the garage doors and sectional doors quickly became the door of choice for double car garages due to their rigid nature and security across wider openings. Garador now has huge range of styles, colours and finishes spanning from trusty steel to majestic timber to a thermally broken insulated design developed to weather the volatility of the North American climate. And while Garador’s tilt door fittings have been redesigned to make them safer with inbuilt spring retention systems, Garador took

a leap further with the recently introduced Flex-A-Door; a hybrid that brings together the best that roller and tilt doors have to offer into a product that is fast gaining preference in the replacement tilt door market. Future-proofed convenience A long way from the clunky TRV-300 Tilt-AMatics, the Garador GDO range of garage door openers are built using modern DC technology. This allows for almost silent operation, low standby power consumption and the ability to operate completely by Solar Power with the use of an auxilary backup battery.

A specialist garage door dealer network With 35 outlets nationally, Garador is the largest garage door Distributor Network in New Zealand committed to all aspects of garage doors and openers - from in-home consultations through to delivery and installation along with future servicing and maintenance. Garador’s unique history of over 40 years within the industry has resulted in an indepth knowledge of garage door products, installation requirements and service. Garador truly are the garage door specialists.

The range also incorporates TrioCode™ multi frequency technology which means Garador openers will never have interference from household wireless products such as baby monitors, door bells and wireless entertainment systems. Access to your home is future-proofed with a Garador garage door opener.

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Focus | B&D Doors

Products

Sectional doors

B&D Doors manufactures many different types and styles of garage doors, most are designed so that they can be tailored to meet a customer’s specific needs through the Dominator and Garador networks.

This type of door is made from a number of rigid sections or panels that are hinged together and move vertically in the opening, then horizontally along the ceiling, guided by tracks and counter-balanced with springs.

Rolling doors B&D Doors’ current incarnation of the original 1956 Roll-A-Door is comprised of a ‘ribbed’ steel curtain that moves vertically in the opening and rolls up and around the drum adjacent to the lintel. The door curtain is guided by vertical tracks and counterbalanced with springs Roller Doors are particularly suitable for garages and sheds where there is plenty of headroom above the opening and where a traditional look is required. An opener can be fitted to either end of the door drum for automatic operation.

Flex-A-Door An innovative new style of door in New Zealand, the B&D Flex-A-Door is made from a durable Roll-A-Door curtain that is fitted on a curving track – which slides from a vertical position up into a horizontal position, close to the ceiling. It is especially suited to applications where there is not the headroom for a rolling door, or where a safer, smoother and easier to use solution is required to replace an existing tilt door.

Tilting doors While largely superseded by more modern styles of garage doors, B&D Doors still manufactures the operating hardware for new or replacement situations in New Zealand and Australia. Its current tilt fitting range is the result of a strong safety focus whereby the design incorporates spring retention methods to ensure that in the event of a broken spring, all pieces are retained, reducing the chances of injury as the result of a spring flying across the garage.

These doors are the most aesthetically adaptable of most garage doors, and are available in a range of colours, patterns and may also featured windows. Sectional doors can be made of wood and other materials, but are most commonly made of steel. Sectional doors can extend up to 6.5 metres across, thus catering for even the widest of modern cars when stored in a double garage.

Therma Tech II Insulated Sectional Doors In staying true to its philosophy of supplying market leading products in terms of quality and reliability, B&D Doors has partnered with Northwest Door Inc. a well-respected supplier of insulated door panels with over 60 years’ experience in America’s garage door industry. Each Therma Tech II Insulated Panel is produced with an Energy Efficient Thermal Barrier that effectively separates the inner and outer steel skins of the panel. This unique Thermal Break design also has the benefit of acting as a draft stop between each panel, restricting air movement and further weather-proofing the overall door.

GDO range of garage door openers B&D Doors’ GDO Range of Garage Door Openers are all built on modern DC technology. This allows for low standby power consumption and the ability to operate completely by Solar Power with the use of an auxiliary backup battery. The range also incorporates Trio Code multi frequency technology, which means its openers will never have interference from household wireless products such as baby monitors and wireless entertainment systems. The automatic frequency change function provides enhanced reliability and security, effectively overcoming common interference issues.

A B&D garage door will enhance the beauty of your home.

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58 | December 2012/January 2013 www.canterburytoday.co.nz

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Focus | B&D Doors Supplier of the year

New beginnings

Ahead of much larger and high profile companies, B&D Doors (Dominator) was named David Reid Homes Supplier of the Year 2011.

B&Doors Bromley factory escaped with light damage in the September 2010 earthquake, which marked the beginning of a devastating series of earth shifting events to hit Christchurch and eventually led to a search for a new home for the garage door manufacturer.

The key factors in Dominator’s win were: Consistency of product, delivery of service and communication. B&D Doors has operated as a preferred supply partner for David Reid Homes for a number of years. “We take pride in our customer relationships, both at national and regional account management level,” Tim Dalzell says. “The emphasis we place on partnerships together with excellent service and product consistency has culminated in this award. The frequent communication with customers about the impact of Canterbury earthquakes on our production schedule was applauded by the David Reid team. “It is a credit to all of our Dominator dealerships around the country that communication, service and product consistency were upheld during such trying times.”

B&D Doors New Zealand operations manager, Paul Dryden says the damage to the Bromley factory was superficial in September. “After the building was checked by structural engineers, manufacturing resumed without any significant interruption to the production schedule.” However, the February 2011 earthquake was a different story. “We had liquefaction throughout the building and all around us, with roads and footpaths disappearing before our eyes,” Dryden says. A well oiled evacuation plan kicked into affect when the first shake struck with all staff getting out of the building with no injury. This time the damage to the buildings was more significant, but after thorough checks not deemed terminal. It did however mean worked ceased for almost two weeks and senior management began to turn their thoughts to the long term prospects of continuing to remain at the site.

largely due to B&D’s commitment to stay in the Christchurch region. Dryden was chosen to lead the Project Commitment team tasked with finding a new location, setting it up for production and then making the move in such a way as to not impact on the company’s production schedule and in turn, the customers of its Dominator and Garador dealerships. “We knew that we needed to complete any move by August 2012,” Dryden says. With many other Christchurch businesses in a similar situation, commercial real estate was in high demand, but in May of 2012 the search for the new premises ended with the signing of a lease for 46 Braeburn Drive in Hornby. This meant Dryden and his team had 11 weeks to reshape the Braeburn Drive site, including designing and constructing the new production and warehouse facilities, ensuring there was an adequate power supply and getting all the necessary building and resource consents. This they were able to do and on July 13 they opened the first production line at Braeburn Drive, gradually opening up other productions areas in the following weeks and when the office area was opened on August 12 the move was complete.

Those thoughts turned into an action plan following the June earthquakes, which saw further damage to the site and while production areas were able to remain operational,the warehouse was red stickered. With doubts growing over the ability of B&D Doors to remain at the Bromley site, the search for new premises began and the search was dubbed Project Commitment,

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Focus | B&D Doors

Getting connected Electricity distribution network company Orion advises businesses to contact them early in the design process for a new commercial building, as it may take several months to connect the property to their electricity network. Connections usually can’t happen immediately, because some electrical equipment takes a while to design, tender, build or source.

Fitting out It was not just efficiencies in power supply that B&D Doors was able to achieve through the move into its new premises, but also in the layout of its production areas.

Did you know? • Power supply needs site-specific design, just as your building does. • You will need to set aside a footprint of between 1m2 and 12m2 to house the electrical equipment needed to power your site. • Electrical equipment on your site will need 24 hours a day/ even days a week access for safety reasons. • Basements are no longer a suitable location for electrical equipment because of flood risk and access issues – a key lesson learned from the earthquakes.

The five step connection process For most commercial developments, the following steps will be needed so you can connect to the Orion electricity network: Step 1: Identify your electrical requirements Step 2: Apply for your electrical connection online at www.oriongroup. co.nz Step 3: Orion reviews your application for an electrical connection Step 4: Price/tender the electrical connection design Step 5: Agree the contract and then schedule the work with your contractor to build your power supply. For more information call Orion on 03 363 9898 or email info@oriongroup.co.nz.

“We were able to redesign our production areas to reduce transportation waste within the factory,” Dryden says.

Powering up One of the most critical and potentially problematic issues facing Dryden and his team in shifting the B&D Doors operation into Braeburn Drive was the power supply. “Basically we needed to triple the power supply to the building and that meant a new transformer which initially we were told could take up to 12 months,” he says. “Then there was also the issue of managing its installation to ensure we did not adversely affect the power supply to neighbouring businesses, some of which were extremely reliant on continuous supply of power, as they were operating coolstores. We needed to ensure that both compliance and commercial needs were met.”

“

“We place a huge priority on workplace safety at B&D Doors and poor storage and racking can lead to injury or even fatalities.

We place a huge priority on workplace safety at B&D Doors and poor storage and racking can lead to injury or even fatalities. - Paul Dryden

The first key factor to overcoming these issues was rather than waiting for electricity distribution network company Orion to come to them Dryden went to Orion. “I think they appreciated this proactive approach and it gave us a very clear pathway ahead. I told them what we needed and Orion gave us very clear guidelines on how this was to be achieved.”

B&D Doors lost all its racking through the earthquakes so contracted Storepro Solutions to come up with a new system for the new premises.

”

“What Schneider Electric was able to do was not only to give Orion the confidence that our system was clean, efficient and not contaminating the power supply, but they were able to design a system which resulted in significant savings to us and is future proofed.

The second key factor in overcoming the power supply issue was bringing in Schneider “The work Schneider Electric did along with Electric a company which specialises in energy our electrical installer Action Electric, a management. division of the Electrix group, meant Orion was able to provide us with the needed “The first thing we and Orion needed was transformer and we were able to have the a power audit to show that we were using required electrical system installed and our power supply in the most clean and commissioned within five weeks.” efficient manner.

“Not only did Storepro Solutions come up with a solution to our racking issues which were compliant with 2012 Racking Standards but were able to deliver and install within a very short time frame.” To meet the tight deadline for getting the new premises operational, contractors like Storepro Solutions had to work around electrical and construction contractors. “We weren’t able to do one part of the fit out at a time and then move on to the next job, we had to carefully manage contractors working around each other. I would have to pay tribute to both our architects, Stufkens and Chambers, and Cook Bros Construction for enabling this to happen. “Like ourselves, Cook Bros place a huge emphasis on work site safety and they were able to develop a plan which enabled a variety of contractors to be working on the site at the same time.” With the short time frame B&D Doors were working to any delays in construction could have been costly. “Fortunately Stufkens and Chambers are very solution-focused architects and any problem we threw at them during the construction phase, they quickly came up with a solution, thereby avoiding unnecessary delays.”

Cook Brothers Construction

A national construction company with the determination and vision to become a major player in the New Zealand construction industry. Cook Brothers Construction as Main Contractor

Project / Building Construction Management

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Site Management

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400 Russley Road, Burnside, 8042. P: 358 0941. P O Box 42098, Tower Junction, Christchurch 60 | December 2012/January 2013 www.canterburytoday.co.nz

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Focus | B&D Doors Helping hands While the B&D Doors team was cleaning up the Bromley premises after the February earthquake, Paul Dryden says he received a rather unusual visitor. “This guy comes in and says ‘hi, I’m John Hamilton from the Canterbury Development Corporation, how can I help?’.” While that first meeting was a bit of a handshake and a cup of tea, Dryden says Hamilton and CDC, the economic development agency for the Christchurch City Council, have been instrumental in allowing B&D Doors to complete the move within the tight time frame. “We employ over 70 people at B&D Doors in Christchurch and John and the CDC recognised the importance of this to the local economy. “They weren’t offering financial assistance, but wanted to ensure that companies like ourselves didn’t use the earthquake disruptions as a reason to shift their business out of the region.” Dryden says Hamilton was able to assist the company negotiate its way through potential regulatory road blocks. “This didn’t mean we were able to take short cuts, but whenever a potential stumbling block in terms of the consent process arose John was able to assist us and the appropriate regulatory authority to reach a speedy solution. “At one stage we had a very small window of opportunity to get our steel fabrication done and if we had missed that window it could really have set us back.

“We needed to get the consent approved for the work and John was able to smooth the way and we made that window of opportunity.”

A new home

Canterbury Development Corporation Canterbury Development Corporation (CDC) is the economic development agency for Christchurch City Council. CDC’s services are free and confidential.

Looking back on the journey B&D Doors has taken over the last 18 months with Project Commitment, Paul Dryden says it has been a very rewarding experience.

Fundamental aims

“While I think all of us wished we hadn’t have had to experience the earthquakes of the last two years, B&D doors has emerged stronger and better prepared for the future.

• Plan and forecast economic and workforce dynamics which accelerate the key productivity drivers in the region

“We have been able to make all parts of the business work more efficiently. “The changes we have made to production flow, power supply and office integration has seen productivity improvements of up to 40 percent,” Dryden says. B&D Doors New Zealand country manager Tim Dalzell says the name ‘Project Commitment’ was chosen as it signified the commitment from the board, the company and the people to staying in Christchurch.

• Drive regional economic growth for the benefit of the community

• Identify sectors and businesses with high growth potential and support their development • Be the national leader in the commercialisation of innovation • Complement and support national and local government aims and initiatives

CDC’s Mission • In partnership with the Christchurch City Council (CCC) and the Canterbury Earthquake Recovery Authority (CERA), to aid earthquake recovery for local businesses and industry • Drive long term sustainable growth • Revise and expand the Christchurch Economic Development Strategy (CEDS) • Lead the Canterbury Regional Innovation System (CRIS) and drive the successful commercialisation of innovation • Help high growth local firms achieve their potential • Grow key business sectors • Attract, retain and develop high quality skills, investment and jobs • Enable infrastructure Canterbury Development Corporation 99 Cashel Street Christchurch New Zealand T (03) 379 5575 Email cdc@cdc.org.nz

“It also highlights what has been required over the months in order to make this transition successful. “Recognition must be given to the numerous local businesses that have worked so closely with us during the preparation stage and the actual move. Our move across town would not have gone so smoothly without the huge dedication from a large number of people.”

B&D Doors (NZ) Ltd T (03) 384 5145 www.bnd.co.nz

— Advertising Feature

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Focus | King of the Landscape

Bringing landscapes alive Christchurch has an ever changing landscape thanks to events foregone, but two brothers had already established the strong foundations of a family-owned business that will help restore and improve the beauty of the Garden City. Joseph and Allister Page combined their collective and extensive experience across the field of landscaping in 2006 with the view of providing high quality service from design through to final completion. Whether the customer needs a retaining wall, decking, paving, irrigation, fencing, lawns or a nice pergola – King of the Landscape has the skill, knowledge and professionalism to complete the task, start to finish. Based in New Brighton, King of the Landscape service central Christchurch and its sizeable radius extends as far as Oxford, Rolleston, Waimak, Rangiora and other surrounding catchment areas. Interested customers can utilise the free, no-obligation consultation and estimate provided by the company and no job is too big or too small for the Page brothers and their dedicated team, who aim to

demonstrate the family-owned aspect of the business; leaving the customer with a firstclass finish, every time. King of the Landscape firmly believe the customer is king, money is of the essence and experience is invaluable. It’s affordability accompanied by acute professionalism places the Page brothers at the top of Christchurch’s landscaping hierarchy in a fiercely competitive market. Joseph says “We do things once and we do things right”. It’s an attitude responsible for the majority of the company’s work during the past few years as its reputation has spread through glowing reports of previous jobs.

King of the Landscape services

Swimming Pools and decking are undoubtedly the company’s forte and as summer looms large, it’s a guarantee many a happy customer will be soaking up in a spa, or when catching rays on a deck laid by the team at King of the Landscape.

• Decking, fencing and staircases • Lawns and irrigation • Paving and tiling

Christchurch’s entire community will benefit from the work King of the Landscape will complete, especially as the fine summer days allow more man-hours. The company was previously restricted to finer days due to the outdoor nature of the industry, but demand has seen their company become a year-round, successful operation.

• Retaining walls and pergolas • Swimming pools • Playgrounds and forts.

Not the type of company to rest on its laurels, expansion is at the forefront for the future of King of the Landscape. From commercial to residential projects it is for certain Christchurch will be an ever changing kingdom during the coming developmental years and the Page brothers will have the opportunity to showcase the skills they have perfected.

www.paramountpools.co.nz sales@paramountpools.co.nz

King of the Landscape North New Brighton Christchurch T (03) 388 3836 Allister Page - 021 1725 624 Joseph Page – 021 1862 987 E joseph@kingofthelandscape.co.nz www.kingofthelandscape.co.nz

Christchurch

75 Blenheim Road, Riccarton 8011 Phone: (03) 343-3441 Fax: (03) 343-3262 Postal: PO Box 8622, Riccarton 8440, Chch E-Mail: Christchurch@paramountpools.co.nz

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We pride ourselves in providing Canterbury and the greater South Island with quality concrete products. Smart Precast can cater to both the landscaper, roading, drainage and irrigation professionals as well as the residential and rural DIYer.

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Call anytime on 03 327-6850 or fill out our quote form for a free no obligation quote.

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Ph: 03 373 6049 F: 03 376 6049 E: info@dyersroaditm.co.nz 291 Dyers Road, Christchurch www.dyersroaditm.co.nz

62 | December 2012/January 2013 www.canterburytoday.co.nz

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A stylish headspace Hair-styling can be the bane of any woman’s and some men’s daily routine; taming that mane, curling the limp strands, wearing it up, wearing it down, fringe or no fringe… The one thing that makes things that little bit more manageable is a great haircut. This is where Headspace steps in; with its great team of fully trained and experienced hairstylists, this elegant central city salon can do the job. Previously named Niq James Hairdressing, Headspace in Christchurch has a new, but just as great setting in St Asaph St. Despite the shakeup of Christchurch’s earthquakes, which forced the salon to relocate, the Headspace team continues to offer a full range of professional services in its contemporary inner-city hair salon that exudes class.

Elegant class Walking through the salon’s front doors you will be greeted by a vision of a salon, as it should be. With a busy buzz of happy customers and hardworking, friendly staff; every client will be made to feel as if their hair is in safe hands. The salon itself has an urban chic feel to it with just the right touch of elegance that ensures it’s not too pretentious. Enjoy the comfortable, stylishly sophisticated atmosphere, in the beautiful reclining Italian seats. Every effort has been made by the team at Headspace to ensure clients feel as relaxed as possible by creating a wonderful, yet affordable, experience. Headspace is dedicated to providing excellence in hairdressing services and beauty through education, passion and a dedication to client satisfaction.

Expert providers Headspace runs under the mantra “beautiful hair needs an expert”, which is embraced in all aspects of this salon’s day-to-day running. Under the leadership of artistic director, Niq James, Headspace has become a much loved and respected salon - in part due to his focus on education.

CT#116 Pages 53-90.indd 63

“Education is important to ensure the future growth of the staff, salons and the industry,” Niq says. Whether training for work in the salon or on the competition floor, Niq believes it is education that is paramount to the success of the industry.

client out of the salon feeling pampered and looking gorgeous!

It is this passion for education and providing clients with great hair care and styling services that led Niq to open up shop. “I recognised there was a need for the general public to see that hairdressing is a professional industry and our business reflects this.”

- Sebastian Professional

All team members at Headspace are either fully qualified, or taking steps towards becoming qualified. Not one to preach without practicing, Niq himself is a qualified hairdresser and master barber. He holds an international Professional Standards Network (IPSN) qualification and is the ambassador and educator for the well-known Nioxin hair care range. In addition Niq is a national competition judge with the New Zealand Association of Registered Hairdressers, a Worldskills New Zealand skill expert for hairdressing, has judged international competitions in Australia, Switzerland and London and in 2011 was the winner of the New Zealand Hairdressing Industry Training Organisation Hairdressing trainer of the year. This year Niq also judged Wella Trend Vision NZ and New Zealand Hairdresser of the Year. So walking through the doors at Headspace, you can be guaranteed you’ll walk out feeling not just good – but great.

Headspace top products - Wella - Nioxin - Moroccan oil - GHD - OPI

Special offer For the ladies: Get a cut colour and blow wave at Headspace and get a set of complimentary OPI gel colour nails. For the gentlemen: Complimentary hot shave voucher with every men’s cut at Headspace.

Niq’s top tips to great hair • Regular trims: for ladies about every six weeks and men every four weeks • Use professional colour services and products • Do a cold blast with the dryer after styling; this closes the cuticle layer of the hair, makes the hair shinier and your style last longer

Meet the team

• If cost is an important factor in your styling decisions, ask if your salon Lisa - has been working in the hairdressing has a training day. The work is industry for 21 years yet her love of the job always overseen by a qualified stylist continues. “I love the ever changing fashion to ensure you get the cut you want, that keeps me motivated and inspired,” she but the service may take a little says. “There aren’t many jobs that you get to longer, however this is still a great talk about fashion, current events, lifestyle way to get a professional experience at an affordable price and look glamorous every day, plus I get paid for it!” • Re-booking for your next appointment guarantees a preferred time and Melissa - is a qualified stylist who is allows your stylist to accommodate passionate about the hairdressing industry. any changes you wish to have with “I have had fantastic training since I started your style or colour. at Headspace and have a huge passion for hair and many other aspects in the industry,” she says. “Hairdressing isn’t just about hair, it’s about giving the client the best possible experience,” she says. Mickey - has recently joined the Headspace team as it’s second year apprentice. He is originally from New Delhi in India were he was working in the fashion industry. “Working with Headspace over the past six months has been fantastic and I am learning heaps from the passionate team at Headspace”. Mickey’s focus is to become a qualified hairdresser and to send every

Headspace Unit 7/245, St Asaph Street Christchurch 8011 New Zealand T (03) 366 1896 E salon@headspacehair.co.nz

23/11/12 11:15 AM

Focus | P&S Shuttleworth

Bringing experience to town P&S Shuttleworth Painters and Decorators do it once and do it right - and now they’re doing it in Christchurch too. The Nelson-based company expanded into Christchurch a year ago and has continued to grow as the city’s rebuild gets underway.

Christchurch. The company also has a large residential client base and does a lot of private work.

Full painting and decorating service The company is owned by Paul and Shelley Shuttleworth, who are passionate about their business and the work it does. Paul has more than 22 years’ experience in the industry and has earned a reputation for high-quality work. The company is a Master painter and decorator specialising in professional painting and decorative finishes. Painting is its core service, with the team using only non-toxic, non-petrochemical, natural paints and finishes. The company works closely with Resene Paints, its main paint supplier.

P&S Shuttleworth Painters and Decorators is now EQR-Fletcher Construction accredited and already has 13 staff working in Christchurch, on top of the 20-odd employed in Nelson.

P&S Shuttleworth Painters offers a competitive interior and exterior painting service on new homes, as well as helping customers complete renovations and extensions to existing homes. It works for large building companies on new homes, as well as directly for the customer.

The move into Christchurch has gone well, with business in the city continuing to grow. P&S Shuttleworth Painters does a lot of commercial work in Nelson, including schools, but would like to grow its commercial work more, particularly in

The company is experienced in plasterboard stopping and can achieve an exceptional finish on new or old walls. It employs qualified tradesmen to carry out any wallpapering work required, achieving the highest finish possible.

Earthquake repairs

Roofs and waterblasting.

• P&S Shuttleworth Painters has the equipment to provide a high-pressure waterblasting service, which enables surfaces to be cleaned • P&S Shuttleworth Painters and to a high standard while suppressing dust in Decorators has undertaken many roofing sensitive areas. Waterblasting can achieve repaint jobs over the years and will great results on roofs, walls, garage paths or provide customers with a quote within any other surfaces. 48 hours. Its experienced staff can advise on the best solution. • An additional service provided by the • The roof will be waterblasted to remove all dirt, grime and the existing coating, and then primed and finished off with a repaint to the specified colour.

company involves moss spraying. No job is too big or small for Shuttleworth Painters, which will spray your roof, house, driveway or paths to remove moss.

• New Homes • Extensions • Decks • Bathrooms • Renovations • Shop Fitouts • Light Commercial

Dunlea Building Limited will assist you with all your building, construction and renovation work in the Nelson, Motueka and Marlborough Sounds areas. 301 Main Road, Hope, Nelson Ph. 03 544 1295 Cel. 021 284 3883 E. info@dunleabuilding.co.nz

AL M U LTI NATION RS E AWAR D WIN N

Proud to be associated with P&S Shuttleworth Painters & Decorators

We proudly support Shuttleworth Painters and Decorators Ltd

www.inhaus.co.nz M. 021 756 755 E. russell@inhaus.co.nz

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Focus | Westhaven Gardens

Focus | P&S Shuttleworth

Perfect place to

tie the knot

As Nelson’s largest painting contractor, the company is renowned throughout the greater Nelson region for the work it does. What makes the company stand out from the rest is careful preparation, attention to detail, use of high-quality products and years of experience. The team at P&S Shuttleworth Painters will travel anywhere for a job, growing their reputation as they go. The company does not claim to be the cheapest, because it doesn’t want to do the cheapest job.

Paul employs only high-quality tradesmen and subcontractors and expects a high standard of work on every job. The company operates under an open honest system from the top down, has doubled its staff in recent years and is continuing to expand. P&S Shuttleworth painters and Decorators 216 Randau Road Hope Nelson T (03) 544 3989 Mobile (021) 582 411 E shuttleworthpainters@xtra.co.nz www.shuttleworthpainters.co.nz — Advertising Feature

“

In their words

Going to get married? Whether you’re looking to have a cosy wedding of just 20 or 30 guests, or a bigger ceremony to celebrate your special day, Westhaven Gardens Wedding Chapel is the perfect venue to host your wedding, no matter what your budget.

“To say we loved our wedding ceremony at Westhaven Gardens would be an understatement - it was perfect relaxed, fun, romantic and surrounded by beautiful gardens. Westhaven Gardens is THE perfect venue in Canterbury for a wedding ceremony.”

“

P&S Shuttleworth Painters and Decorators has earned its big reputation for quality.

Rach and Ant

Private and peaceful, the chapel is set in a secluded two and a half acre garden. The unique grounds and 1950s function room are ideal to host your reception, while the ceremony itself can take place in the chapel which is spacious, airy and can seat 100 people without feeling overwhelming. The chapel’s trellis and shade cloth walls create an indoor/outdoor feel, while still maintaining full protection from the weather and the latticework only adds to its charm. The beautiful grounds boasts a number of different spots couples can choose to have a garden wedding, with plenty of photograph opportunities in natural surroundings. All food and drink at Westhaven is BYO with no corkage charges, making Westhaven one of the few venues in Christchurch allowing people to bring their own fair - perfect for those on a budget.

Westhaven Gardens Wedding Chapel West Melton Christchurch T (03) 347 4470 E info@westhavengardens.co.nz www.westhavengardens.co.nz — Advertising Feature

There is ample room to set up a marquee, for children to run around, for guests to relax after the ceremony with a drink and nibbles, and enjoy the peaceful location away from the hustle and bustle of town. “We aim to help take the stress out of wedding planning by offering our expertise where required and can also offer couples recommendations for celebrants, photographers, caterers and anything else wedding related should they need it,” says manager/owner Rochelle Gray.

Successfully designing and building new homes for New Zealand conditions.

Proudly associated with P&S Shuttleworth

Your style of living..... your style of builder!

New Build | Renovate Kitchens | Flooring | Bathrooms

Our goal is to create & facilitate architectural form & function that meets the clients vision & expectations.

Paul Richards M: 021 412 422

“The chapel has in the past been the perfect compromise for a number of couples, where one wanted a church wedding and the other didn’t, as the chapel offers the feel and look of a church without actually being a church.” Beautiful surroundings, great service, relaxed atmosphere and quaint chapel makes Westhaven Gardens Wedding Chapel the perfect romantic venue for that special day - one where you will take home a lifetime of memories.

• • • •

Financial Statements Management Consultancy Taxation Residential Property Rentals

For FREE initial consultation please contact Brian Reddington or Alistair Sheard

(03) 348-9326

Unit 3B, 303 Blenheim Rd, Upper Riccarton, Christchurch www.brlaccountants.co.nz. e. info@brlaccountants.co.nz

www.canterburytoday.co.nz December 2012/January 2013 | 65

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Focus | Reasons to live in Dunedin

Dunedin as a destination Dunedin is New Zealand second largest city by area at 3,315 sq km, and arguably the most spectacular in terms of contrasting landscapes. During the last 10 years, the Otago region has done better than the national economy in most key performance indicators including GDP growth, GDP per capita growth, employment growth and business units growth. Dunedin GDP grew at an average of 2.4 percent per annum, and generated $4.79 billion. Unemployment is lower than the national average and jobs and income have grown, employment growing by 0.8 percent to 52,264 FTEs. Dunedin’s population is also more qualified; only 21.5 percent of people aged 15 or over have no qualifications as opposed to 25 percent across New Zealand, and more people have Bachelors and Postgraduate Degrees as their highest qualification. Dunedin has the highest proportion of knowledge workers in education and health of any city in Australasia.

Dunedin economy and growth

• The business services sector has grown faster in Dunedin than it has nationwide

In 2010, the Dunedin economy was worth $4.5b (GDP), home to nearly 11,000 businesses and employed 49,253 full-time equivalent employees. It accounted for 2.4 percent of the New Zealand economy and 2.7 percent of the country’s workforce. The population grew by 0.6 percent, GDP rose 1.8 percent and employment and productivity grew by 1.5 percent and 0.3 percent respectively.

• The education and research sector is Dunedin’s most significant employer, generating $340 million in GDP last year with the scientific research industry doubling in size

Punching above its weight • Dunedin population is 123,000 • Dunedin has a high proportion of people under 25 years (student population 25,000) and a lower-than-average median age

• The top three contributors to employment in Otago are education and research, primary production, and tourism

• The higher education sector employs 4554 people, 61 percent of the sector.

W ORLD CLA SS CA PA BIL ITIES IN

Dunedin’s seven key sectors: Education and research: Contributed $342 million in GDP in 2011

• Dunedin has enjoyed strong growth in tourism over the past decade, well above national activity

D U N E D I N ... TRUST US.

P. 03 474 3024 E. mark.stuart@farra.co.nz

• The University of Otago earned about $51 million PBRF funding, second only to the University of Auckland at $69 million. The Otago Polytechnic receives the second highest amount of PBRF funding (about $0.6 million). Primary processing: Generated $289 million to GDP in 2011.

• Employs 2700 people in 120 units. • The primary production sector’s contribution to GDP was up over eight percent on last year, • Food and beverage processing dominate this sector. well above the city’s GDP • Dunedin is the farthest city in the world from Tourism: Generated $181.3 million to GDP in 2011. London at 19,100 km.

• Dunedin people rate their quality of life highly compared to other cities

• The top three employers in Dunedin are tertiary education (4,554 FTEs), hospitals (3,077 FTEs) and other store-based industries (2,977 FTEs)

SHEETMETAL COMPONENTS

• Growth in Dunedin’s engineering, machinery and equipment manufacturing sector has been positive across GDP, employment and business unit numbers

• The Otago Polytechnic contributed $206 million in 2011, $1 million higher than 2010. Supports almost 2460 FTE’s in NZ.

• Scientific research and preschool education have grown by over 5 percent. • There are 322 business units. Science Research Industry units have doubled in the last decade. • The University of Otago last contributed $754.2 million in 2010, about 17% of Dunedin’s GDP.

• Employs 3058 people across 504 establishments • FTE growth has increased by 4.6 percent. ICT: Generated $141 million in GDP in 2011. • Employs 592 people in 193 business units. • Wholesaling and commercial services are the major employers. • The number of business units has increased by 1.8 percent, with a small increase in employment in 2011. Primary production: Contributed $136 million to GDP in 2011. • Employs 1015 people in 952 business units. • The main focus is agriculture. • FTE growth has increased by 1 percent. Engineering: Contributed $66.8 million to the GDP in 2011. • Employs 850 people in 166 business units. • The main contributor is the machinery and equipment manufacturing industries. • GDP increased by 3.6 percent in 2011 from this group. Creative: Generates $55.1 million DTP in 2011. • Employs 1442 people in 345 establishments. • The largest industry within this sector is printing and publishing.

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How to Optymise your online presence There’s something special about Robyn Macdonald; she’s strong, resilient and extremely good at what she does. Not surprising then that the business she founded bears the same attributes.

even playing field in terms of online marketing. From big brands to small businesses, everyone needs to be strategic in how to enter the social web properly. Every business needs an online presence. We are able to advise on market spend to ensue you get bang for your buck, not spending too little or too much. “The internet is an opportunity for businesses to take their marketing into their own hands. The right online marketing partner can open up new areas of business and that’s something every business needs to know.”

How long will it take to optimise my website? “Our contracts range from 12 months. After the initial set up period, we suggest people wait up to three months to see the results from the first phase. During the second phase, the six to 12 month period, we build on those results. As the years roll on it’s important to have an online marketer to manage this area for you; it is a complex and highly specialised area which requires a trained professional.” How do you quote?

“We quote on key words, degree of difficulty and degree of competition in the area to be marketed. While prices Established in 1998, Optymise start from $300 per month, we can’t “In one word - yes. Businesses need to is primarily an online marketing offer a standard price. We need to find an internet marketing partner which Image courtesy of: Selina Nunn Photography company. Which is to say it does analyse how hard the job will be, so call offers a management fee, because this almost everything relating to your means they will keep on top of it all the us today and get the ball rolling.” Robyn Macdonald tells online presence, from designing and time. Search engines such as Google optimising your website, through to web Canterbury Today what are changing all the time and many development and social companies find themselves dropping online marketing can do media marketing. 9/27 Waterman Place off the search engines. With the right for you. Ferrymead, Christchurch company managing this operation, you But like all true Kiwi success stories, T (03) 377 0803 can stay at the top of your game. Is online marketing for you? Optymise is marked by a good E info@optymise.co.nz story. Robyn forged her entry to the “There are however a number of “Quite simply, search engine www.optymise.co.nz internet world through physiotherapy. optimisation is business. When someone telemarketers currently operating which “Understanding the importance of are offering all kinds of guarantees. wants to find something online, they having that online presence, I set up a Don’t forget, if it sound too good to be punch in a couple of words. If your website to promote my physiotherapy, true, it’s too good to be true.” business isn’t at the top of the search but I couldn’t optimise the site,” engine results, chances are you won’t she explains. get the business.” Can you optimise any website? So Robyn retrained, studying the art “Yes. We can optimise an already of search engine optimisation. “Web How do you choose the right online existing website and we can even work marketing has evolved over the years marketing partner? with other professionals, such as public from a simple system of submitting relations specialists, if that’s what the “The important thing to look for in an your website to the few search engines client wants.” online marketing partner is someone and directories that were available, to who looks at the company’s marketing a complex, multi-faceted, specialised strategy right from the beginning and branch of marketing,” she explains. incorporates that into your website “Businesses are very careful when it build. It’s important to find a marketer comes to spending marketing dollars, who understands your marketing angle, but truth is, many of them have what your marketing objectives are and neglected the most effective marketing what makes your online business work. tool they have, which is the strategic Quite simply, you need someone who planning of their internet presence.” will listen to your needs. With a desire to ensure other businesses “It’s also important to find someone were maximising their online exposure, with a proven track record. They need to Robyn established Optymise. “Because be innovative and able to keep up to do of the earthquakes, Canterbury in this very fast moving area. And they businesses are not the same as they need to be able to advise you on spend; were. This is the opportunity for us to you can quickly spend too much or not reinvent ourselves. We need to take this enough to succeed. opportunity and roll with it, find your “We have been around longer than passion and share your message using Google, we understand what makes a online marketing tools.” business tick and we will listen to your She has had a rough couple of years. needs and design a website which fulfils Everything in the Victoria Street your marketing criteria. premises was lost in February 2011 “Our motto is “what info, through what and the company has since had to channel, for what outcome.” endure three moves, before settling in Waterman Place, Ferrymead. Robyn has also had to step away from the Is online marketing just for company to undergo 12 months of big business? cancer treatment. But all the challenges have only strengthened the company “Absolutely not! The internet has put and reflect a resilience few can boast of. small and large businesses on an Can you get me to the top of the Google ratings?

growing business

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Focus | The Tin Shed

Supporting local business Increasingly goods we use are produced outside of New Zealand, but in a bid that bucks this trend, The Tin Shed, located in Geraldine, is providing local products and supporting local business. The Tin Shed has been around since the mid 80s selling local authentic and natural New Zealand made clothing and other woollen goods. Lesley Limbe tells of the development of The Tin Shed business from the 80s to now. Olwyn Palmer, a Rangitata lady, started The Tin Shed in a grain shed on her 600 acre sheep farm in 1986. She had two reasons for starting the business - to utilise the knitting talents of local ladies in the area and to provide tourists with authentic New Zealand woolen garments. Current owner Lesley Limbe explains. “At first the only garments she sold were knitted by local ladies (hand knits were the height of fashion at this time). Later she started to sell New Zealand made manufactured woolen knitwear and other products associated with sheep farming, such as sheepskin rugs and sheepskin jackets, slippers and boots. During this period tourism was booming and customers came to the Tin Shed from all parts of the world.” In 1997 Olwyn sold the tin shed and Lesley took over. “By this time there was greater variety of New Zealand-made wool knitwear available and handknits were not quite so much in demand as before. New products were

“

Our customers from here and from overseas are quite happy to pay the bit extra sometimes needed for a New Zealand made garment, knowing that by supporting a New Zealand-made manufacturer, they are helping to keep jobs and skills in our country.

”

becoming available such as fine merino knits and merino possum blends. The Tin Shed continued to manufacture its own handknitted garments, but lightweight merino fashion knits and merino possum garments were much more demanded by customers. “ The Tin Shed was becoming a specialist shop known for its wide selection of New Zealand-made knitwear sourced from all parts of the country.

Increasingly customers have come more f rom within New Zealand and in particular more locally from Canterbury. It is, in general, a sophisticated market interested in the well crafted, fashionable, New Zealandmade garments tailored to suit local needs and sizes. “Our customers from here and from overseas are quite happy to pay the bit extra sometimes needed for a New Zealand made garment, knowing that by supporting a New Zealand-made manufacturer, they are helping to keep jobs and skills in our country.” Lesley says this was evident after the Christchurch earthquakes when they were able to tell clients three of their most important garment suppliers - Weft Knitting company, (Bay Road Merinos, Merino Supreme and MP brands), J Tilley and Co (Velocity and Akaloa Bay) and Magic Merino were still up and manufacturing in Christchurch, and able to sustain their business during these difficult times.

The Tin Shed and P.J.Jeans have a long association of trading together. Over twenty years! PJ Jeans Magic Merino brand is regarded as being of the highest quality and made here in NZ. The Tin Shed stocks a full colour range of this product.

Possum Pam are proud to be suppliers to The Tin Shed We are manufacturers of both Possum and Sheepskin products Online catalogue: www.possumpam.com

You’ll Love Your Hat Handcrafted for NZ conditions

161 - 167 Cameron St, Ashburton, P. 03 307 8120 www.selke.co.nz

68 | December 2012/January 2013 www.canterburytoday.co.nz

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Focus | Form Gallery

Focus | The Tin Shed

Contemporary art returns to town In 2003 she decided to start an online store, as she wanted to make it easy for tourists from overseas to order goods from them once they had returned home. Prior to the online store lots of clients, in particular those from USA, used to write to her asking for various products they had seen in the store. Sometimes she could not understand exactly what they wanted and thought an online store would make it easier for these customers.

The Tin Shed supports a number of other Christchurch-based manufacturers and some from South of Christchurch as well. Possum Pam is based in Hororata and manufacturers slippers from sheepskin and a variety of quality possum skin products such as hats, and gloves, baby shoes and more. Selke Enterprises from Ashburton manufacture a large range of well-crafted hats from a variety of natural materials, including leather, sheepskin, oilskin and canvas mesh. They make hats for all seasons that are purchased by both tourists and local New Zealand people.

One of the main reasons The Tin shed promotes wool products is because wool is a renewable, sustainable, biodegradable natural product with so many unique features that differentiate it from other man-made fibers. • Merino wool is soft on the skin • Is breathable and helps regulate body temperature in the heat and cold • Does not retain body odour • Can absorb 30 percent of its weight in water without feeling wet • Is able to shield the body from 95 percent of the suns harmful UV rays. “We believe that the amazing properties of wool provide a sound ethos for our business in a global market where consumers are becoming more aware of the adverse effects of pollution and petrochemical production and synthetic fibers have on the environment and landfill.”

“At The Tin Shed we do like to support our Canterbury producers whenever we can. Not only are freight charges less, but the impact of transport related effects upon the environment can be minimised.”

Form has a long standing reputation for showcasing New Zealand contemporary object artists, displaying a distinctive range of glass, ceramics and jewellery. Following the February 2011 earthquake, Form was forced to shut down and for 16 months and director Koji Miyazaki continued gallery operations from his home in Cashmere. After hosting nine monthly exhibitions and receiving a high level of support from loyal friends, followers and new visitors, Koji is now proud to bring Form Gallery back to the city, marking a new beginning where people can once again enjoy the contemporary work which has long been missed.

David Lloyd - Ready to being

Sean Crawford - Message to bueller

She says it is interesting that when the online store was first started, most of the orders were from the USA, followed by the UK, but now the majority come from New Zealand and Australia. She believes the online store is important for the company's growth and there is more room for improvement.

The benefits of wool

At first The Tin Shed’s online site had difficulty, but after using a search optimisation company, so that their website would rate highly on search engines, the orders began flowing in and The Tin Shed “never looked back”.

Form Gallery has been running for almost two decades and is no stranger to the people of Christchurch. Its strong network of locals has enjoyed the return of a much-loved gallery which reopened its doors on Colombo Street in August.

Form Gallery is hosting its annual Christmas show officially named ‘Wishlist II’, providing art-goers an extensive range of quality work such as cast glass, blown glass, crafted ceramics, sculptures and unique jewellery, to be desired, enjoyed and experienced by all ages. It is the perfect occasion to find special gifts for loved ones this Christmas or just to be inspired and take a closer look of the wonderful arts of New Zealand.

Its new and improved home on Colombo Street has been extended to create two new viewing galleries to showcase object art made by the skilled hands of talented artists.

The Christmas Show ‘Wishlist II’ begins on Saturday, December 1, running until Monday, December 24.

The popular gallery has since held four successful exhibitions including ‘ICE’ which was one of the exhibitions which took place during Christchurch’s ICEFEST and a second exhibition which welcomed two new artists Sean Crawford and David Lloyd.

Form Gallery 468 Colombo St Sydenham T (03) 377 1211 E info@form.co.nz www.form.co.nz

— Advertising Feature

It is the support for local business that makes The Tin Shed special and offers alternatives to the increasingly globalised landscape we live in.

Ambler Joinery offer a fast turnaround from measure & quote to install therefore causing the least disruption to you. We are one of the longest serving kitchen joinery manufacturers in Christchurch with over 33 years in business. There is no job to big or small.

9 Dolamore Place, Wainoni, Christchurch Ph: 03 389-6624 Mob: 021 727-432 E: info@amblerjoineryltd.co.nz

The Tin Shed offers a unique shopping experience in an old grain shed, on a small yard which features a variety of animals and birds, displays of old farm memorabilia and New Zealand native plant gardens. The Tin Shed Rangitata R D 22 Geraldine 7992 South Canterbury T (03) 693 9416 Free Phone 0508 504 006 E tinshed@paradise.net.nz www.thetinshed.co.nz — Advertising Feature

www.canterburytoday.co.nz December 2012/January 2013 | 69

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Initiatives | Enterprise North Canterbury

Tapping into economic growth just north of the city Live, work and play is an epithet which is more than just a real estate marketing slogan in Waimakariri, north of Christchurch. The district is home to around 5,800 businesses and numbers have been growing steadily during the last decade. With earthquake-related disruptions slowing, the signs are already there that the district is already bouncing back and set to resume its course as one of the fastest growing regions in New Zealand.

Growing business The Waimakariri district business sector is one of commercial diversity, with agriculture and forestry the largest industry groups, followed by manufacturing and wholesale and retail and trade sectors. In 2012 the region’s GDP measured $735 million and GDP growth was higher than that of Canterbury. In 2011 annual retail spending increased by 25 percent in Waimakariri compared to Canterbury and New Zealand as a whole, which experienced growth of 4.8 percent and 4.5 percent respectively. In the 2011 BERL Regional rankings Waimakariri was ranked third. This commendation recognised Waimakariri’s strong GDP performance and growing population. There has also been substantial investment in the Waimakariri district during the last two financial years as indicated by the increase in non-residential building consents.

Waimakariri’s close proximity to Christchurch means businesses servicing the city could be located in North Canterbury, making best use of the district’s already skilled labour pool. Other competitive advantages are cheaper electricity delivery charges compared to other regions and infrastructural benefits including efficient storm and waste water schemes. The way forward for the district has been clearly signaled in the Waimakariri Local Economic Development Strategy, developed by the Waimakariri District Council and Enterprise North Canterbury. The strategy was developed with significant business input, and will guide activities and programmes of the council and ENC to promote economic development in the coming years.

The total for the last two years includes a mix of earthquake repairs and new investment, as well as significant investment in dairy conversions. The earthquake rebuild effort, which will mostly be focused on the district’s major retail and businesses centres of Rangiora, Kaiapoi and Oxford, will primarily benefit the construction industry with positive flow-on effects for other industries including engineering, timber and transport. Manufacturing and the health industry are also expected to see an increase in employees over the next five years.

Room to work and live Commercial Rangiora is currently seen as the major commercial and service centre for 60 percent of residents living in Waimakariri. Projections indicate that by 2021 Rangiora could be providing food and services for around 38,000 people and by 2031 this number could be as high as 48,000. In anticipation of this growth the Waimakariri District Council is moving to set aside the land supply needed to meet the demand by zoning for business activity. Business 1 covers the town centres of Kaiapoi, Woodend, Pegasus, Oxford and Rangiora and is generally dominated by business activities. Concentrated use of Business 1 land is seen as vital to meeting the demands of this growth and will be met by the intensification of floor space in the town centres. There is currently around 440ha of business land. Business 2 land at Southbrook Business Park on the outskirts of Rangiora is set to provide significant opportunities with one of the region’s largest businesses, Continental Caterers, set to relocate to the park in 2013.

Residential Significant residential growth in the Waimakariri district is forecast during the next decade with population expected to reach 60,000 by 2022 (up from 49,600 in 2012) and the number of dwellings predicted to increase from 19,000 in 2011 to 24,000 in 2021. More new housing consents were issued in the December 2011 quarter than any other quarter in the last 10 years and house sales have lifted by 71 percent in the year to March 2012, with average prices up by 13 percent.

The workforce There are almost 13,000 people employed in the Waimakariri district – 20 percent in the wholesale and retail trade, 15 percent in agriculture and forestry and 13 percent in construction. However, around 10,000 of the district’s labour-force commutes to Christchurch for work. Almost half of these people have professional occupations, with the other half representing clerical, sales, service and trades occupations. Recent council surveys directed at households with members working in Christchurch showed that around 75 percent of residents surveyed would prefer to work in Waimakariri. Key local employers have consistently reported high staff retention rates based on the preference for working and living locally. District employment numbers in the construction sector are estimated to increase by 1,200 by 2031 due to the earthquake construction effort and the demand for skilled and unskilled will increase. The monetary value of the construction sector as the region rebuilds is set to increase significantly.

Following the February 2011 earthquake, spending in Waimakariri dramatically rose across the district (up 33 percent), with the largest increase coming from people who lived in Christchurch, up 208 percent. While those figures dropped back later in the year (as of March 2012), spending at Rangiora merchants was still up 15 percent from pre-earthquake figures, with spending from Christchurch residents up 80 percent.

Proud to be a major employer in North Canterbury since 1993 Driven by Todd Heller’s passion for producing the finest quality and best tasting smallgoods. Hellers has risen rapidly to be New Zealanders favourite smallgoods brand name and number one seller of sausages, bacon and ham.

www.hellers.co.nz 70 | December 2012/January 2013 www.canterburytoday.co.nz

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Initiatives | Enterprise North Canterbury

Local business making their mark Nick Harris

Greg Ward

Managing director, Hellers

Managing director, Continental

Hellers has been an integral part of the North Canterbury community since it moved to its current site in Kaiapoi in 1993. The company employs 300 staff at the Kaiapoi plant with a further 140 at the Auckland branch and distributes, bacon, ham and smallgoods to supermarkets throughout New Zealand.

Continental is recognised as one of the leading caterers in North Canterbury, Christchurch and the South Island. The business services all styles of functions, weddings, corporate events, public catering services, cultural and sporting festivals, conferences, balls and gala dinners. Continental is relocating to the new Southbrook Business Park in 2013.

“The opportunity was here for us in Kaiapoi when the meat plant became available in 1993. If we were based in the city we would get lost in it all, but being right on the motorway the community has been able to watch us grow and progress. We see the business as belonging to the community,” Nick says.

“We have a very good council in Waimakariri who support us, and the staff are very easy to deal with. We also have a very large, ready-made, traditional work force in the district – many have been working out here for generations.”

“I was born in the local hospital in Rangiora, as were my brother and sister. My parents bought into the business in 1965, so our roots are firmly here in Rangiora. Continental is somewhat of a North Canterbury institution after 47 years in business,” Greg says.

“I believe there is massive opportunity in the district with the level of interest and growth we are seeing. There are some larger businesses established here and with the new Southbrook Business Park, I think we will see even more. For us, the investment in Southbrook is quite significant, but it is about investing in the next 10 years plus.”

“

We have a very good council in Waimakariri who support us, and the staff are very easy to deal with. We also have a very large, ready-made, traditional work force in the district – many have been working out here for generations. Managing director, Hellers. Nick Harris

Allan Berge Managing director, MainPower New Zealand Ltd

”

Delivering electricity to the communities of North Canterbury and Kaikoura is MainPower’s number one role. “It’s something we’re proud to have been doing reliably, economically, sustainably and safely for over 80 years,” Allan says. The region is growing fast thanks in part to population changes following the Canterbury earthquakes, and MainPower’s network is growing with it. In the last financial year the company invested $10.4 million in that network and $1.1 million in generation development. Locally owned, MainPower provides employment, supports economic development, sponsors talented youth, funds sports coaching and learn-toswim programmes, encourages business excellence and promotes energy efficiency. “Adding value to our community is a priority for MainPower. Over the last five years, we have distributed more than $38 million in rebates to our customers.”

With new purpose-built premises on its 3.2-hectare Southbrook Business Park site due for completion mid-2013, MainPower remains committed to continued growth and prosperity for this region and its communities.

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Initiatives | CRL Energy

Applying research and analysis to industry today CRL Energy (CRL) specialise in research and analysis of minerals and materials across the environmental sectors with a diverse set of skills that are utilised around the globe. CRL often flies under the radar in mainstream business, but its work is far from understated – it’s complexities have lead to kiwi innovation in environmentally-friendly resource development and energy solutions. The CRL head office is on the Gracefield science campus in Lower Hutt. The Christchurch branch, nestled in the commercial hub of Middleton, houses one of CRL’s IANZ internationally accredited laboratories. Here CRL scientists draw on their knowledge and experience to complete a diverse range of projects in fields such as air emissions testing, soil and water surveys with portable analytical equipment, coal and gold resource identification projects, cleanup of abandoned mine sites, gas resource identification, waste characterisation or fuel quality analysis to name a few. Their projects take them throughout New Zealand from Otautau to Takaka, from Hawera to Maungaturoto and anywhere on the way, and also to a growing international market in South East Asia, China and Australia.

South Island general manager, Dr James Pope indicates that it is the ‘applied’ focus that their highly qualified and experienced scientists strive for that truly sets CRL apart. Getting their noses out of textbooks and hands out of the latex gloves - liaising with collaborators and clients and immersing themselves into tasks is what gives the company the ability to assist with projects from the conceptual to practical. The company believes the motto ‘large enough to help but small enough to care’ embodies their attitude. The company currently has approximately 50 staff working nationally and internationally. “In the small domestic market the effects of a mistake can last for a long time, whereas successful completions are taken for granted. We see that one of our major opportunities to gain additional value from our skills is for business development offshore and we also get to bring back what we learn to New Zealand.” With this in mind - CRL will be opening a Brisbane office early in 2013. The company treats every project as if subsequent work depends on current success and in the limited NZ domestic market, it often does. CRL has a collaborative work ethos rather than mercenary approach to business.

CRL in the Christchurch rebuild Many of the projects CRL is involved with are not urban based; projects can be in very remote areas that might only be reached by helicopter. However, their diverse skill-set, local laboratory and passionate team have found use in the rebuild of Christchurch. They can measure and monitor air quality or the composition of airborne particulates to ensure that planning and development takes place in Christchurch with the best possible dataset for decision making. They take pride in and in the supply of data and

interpretations to future-proof public health and safety and environmental sustainability for resource and land developments alike. They can instantly detect and distinguish metals with their portable XRF gun, identify potential hazards, and accelerate the building process with succinct consultations. The company also own similar portable technology to determine water quality, minimising the time-consuming trips to laboratories, which can be an instant on-site source of information for new sub-divisions and land assessments.

CRL and coal CRL Energy grew out of the Coal Research Association and became a Limited company in 1995. It has had diverse shareholders throughout the last 10 years, with partial ownership by Australian laboratory companies, NIWA and Genesis.

This commitment to the sector and to New Zealand extends to sponsoring university courses at Otago and Canterbury Universities, co-funding public research and fully-funding applied research. CRL work hand-in-hand with the association to provide the vital information needed to keep the industry efficient, safe and sustainable into the future. • Coal is one of New Zealand’s major energy resources with several centuries of reserves • On a per capita basis our reserves are second only to Australia • According to a the Ministry of Commerce energy report on coal resources – New Zealand has “known in-ground resources exceeding 15 billion tonnes, more than half of which is potentially recoverable”.

Since 2008 CRL has been 100 percent owned by the Coal Association of New Zealand, who bought out a 50 percent share in the company from Genesis Energy. The Coal Association believes that “coal is accepted as a secure, competitive and environmentally sustainable energy resource contributing to New Zealand’s prosperity", www.coalassociation.org The Coal Association is one of the few industry associations in New Zealand that promotes applied science through ownership of a research-capable, limited-liability company and this demonstrates a high level of commitment to the well-being of the minerals and energy sectors, and indeed to New Zealand.

72 | December 2012/January 2013 www.canterburytoday.co.nz

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THE DIGITAL FUTURE IS HERE By Solutions and Services general manager Paul Prouse Whether your business is large or small, chances are you still rely on hardcopy paper documents for some day-to-day work. In fact, it’s been estimated the average office worker uses one sheet of paper every 12 minutes and spends between 20-40 percent of their day manually searching for documents. That said, many businesses recognise the need to reduce paper use. After all, documents stored in personal filing cabinets or off-site storage racks incur significant storage and/or floor rental costs. Not to mention the manhours spent retrieving such files or the cost to the business of a lost or misplaced document. Unfortunately, in an attempt to make efficiencies, organisations can end up installing solutions that involve numerous, complicated steps to scan, capture and digitise one simple document. In turn this process can be more time-consuming and financially inefficient than entering the data manually. Increase productivity, flexibility and save money That’s where SolutionBuilder comes in – Fuji Xerox’s toolset for unlocking a company’s hardcopy document information. Through the use of superior software, SolutionBuilder leverages existing IT investments, working with multi-function devices (MFDs) to develop unique workflow functions to meet an organisation’s individual scanning and storing requirements. In a simple one-step process, the technology behind SolutionBuilder automatically captures content from paper documents and additional Optical Character Recognition (OCR) module converts scanned images into meaningful and searchable PDF documents or text. And it doesn’t stop there. In today’s competitive business environment the power of a company’s brand is critical and the strength of its staff paramount. SolutionBuilder enables you to customise and brand the MFD right down to the individual buttons, creating bespoke solutions for specific needs.

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A prime example of how SolutionBuilder can inherently change an organisation’s business process is a company who had a unique problem – how to send packing slips to multiple international destinations, with a single button press. SolutionBuilder took this manual, error prone business process and streamlined it. The ability to reference organisational database assets gave the Fuji Xerox engineers the ability to map a single button to a company managed distribution list. So reliable is the system, the company has now disposed of the paper packing slips after scanning, rather than archiving in a hardcopy storage facility. Take your scanning and capture capabilities to the next level Chances are your business has mountains of hand-printed paper documents that could surely never be scanned into any kind of legible information – other than image files. Adding specialist programmes to your MFD software enhances your imaging capabilities even further. Hand-printed documents pose no problem for Intelligent Character Recognition (ICR) software which scans documents and translates the metadata into data fields. It then applies scripting or pattern-matching logic to the translated metadata to help provide greater accuracy for the autopopulated fields, virtually eliminating the need for hand-keying information. The classification feature set also intelligently classifies the forms and documents so you can auto-extract complex data structures and information from totally separate documents. Making scanning simple It sounds simple and it is. Fuji Xerox Solutions will make life easier for you and your staff

Paul Prouse by reducing administrative headaches. They remove the need for retyping vital paper documents; significantly speed up the digitisation process; convert documents into searchable formats; and are able to handle multiple business steps within a workflow. Combined, our software allows your team to create individual workflow processes to ensure easy document archiving and retrieval – all of which will improve company productivity, create efficiencies and remove administration overheads to save your business money. If you have storage rooms or filing cabinets full of essential business documents, it’s time to talk to Fuji Xerox about how software like SolutionBuilder can save your organisation time and money. No matter the size of your business your local sales representative is ready to have a noobligation discussion about how Fuji Xerox can provide your company with the flexible scanning solutions it needs.

CONTACT TIM ROWE Phone. 03 374 4700 Email. tim.rowe@nzl.fujixerox.com www.fujixerox.co.nz

23/11/12 11:16 AM

Initiatives | CRL Energy

Gasification CRL is constantly researching and developing new methods of harnessing the energy source that is so plentiful in this corner of the globe, while also using it more efficiently and sustainably. Research during the years has produced impressive findings that have potential to be developed into industry changing applications. At its Lower Hutt gasification centre/ laboratory, CRL converted coal gas to hydrogen with CO2 separation – just another example of constant evolution in the fuels field. “New Zealand has an abundant supply of coal. Our membrane experiments and our gasification technologies have shown that, combined with carbon dioxide capture and storage (CCS), we can use this resource in an environmentally friendly way. Hydrogen is the cleanest fuel available, producing only water as a by-product,” CRL chief executive Dr Rob Whitney says. CRL is also further developing its gasifier so it to uses biomass as well as coal, therefore it will be able to integrate it with an electrolysis unit to take advantage of intermittent renewables-based electricity as well. Recently CRL commissioned a laboratory at the port of Lyttelton to assist with the quality control that accompanies exported coal exported from New Zealand for steel manufacture around the world. The experts measure the moisture sulphur, ash and other parameters that are critical to both vendors, ensuring cargos are optimised and buyers receive the correct product. Coal export is a large scale operation at Lyttelton, usually with a ship per week and some exports consignments as large as 60,000 tonnes. CRL conducts the rigorous sampling, statistics and analysis processes so that up to 60,000 tonnes can be representatively analysed in a few grams of powdered coal, and of course all this happens in an, on-call, 24/7 basis with dedicated and skilled staff involved at every step. CRL also runs laboratories in Greymouth, Westport and Hamilton.

CRL in the mining industry

The company’s work was praised in a recent edition of New Zealand Geographic where Dr Pope points out that “There is keen international interest in our findings. We’ve also significantly lifted the game in terms of what we can do in New Zealand. We now have a world-class research team with excellent capability in this area.”

CRL has gained a solid reputation, on the basis of its research, in the mineral sector across New Zealand. It recently completed an eight-year project involving a team of environmental scientists, geologists, chemists, and biologists from Otago University, Canterbury University and Landcare Research predict. The goal was to asses, manage and remediate one of the most intractable environmental issues that the mining industry faces - the effect on water quality down-stream of mines.

The project, which was based mainly in the South Island, has provided the industry with the correct framework to adhere to and also the recommended protocols to follow ensuring leading practise on this important environmental aspect for the minerals sector.

This research project has benefitted from close working relationships with regional councils, the Department of Conservation and mining companies, and despite different factors driving these organisations, all desire a similar outcome for the environment.

CRL’s history of research, development and innovation into fossil fuels is obviously not the only string to its bow by a long stretch. Diversity, adaptability and innovation have become hallmarks Dr Pope’s South Island team in the laboratory and in the field. The reverberations of CRL’s work will be felt over many more years to come as it consults and creates with the highest degree of professionalism. If there is one mineral that the company is worth its weight in, it is most certainly gold.

NUENZ In 2005 CRL Energy and Victoria University began working on a research project to test and demonstrate the process for developing silicon nitride nanofibres.

The research utilises lessons that can be learned from historic mining sites, combined with state-of-the-art analysis methods, to ensure that current and future mines complete their operations in a manner that is sustainable and compliant with today’s rigorous environmental management standards and meeting public expectations.

The project successfully secured CRL a place in the New Zealand Innovators Awards in 2011 for its method of producing the high strength nanofibres using coal and nitrogen at a much reduced cost (about one hundredth) to alternative methods. The nanofibres are stable at up to 1,500oC so the technology and chemistry can be adapted to strengthen metals and ceramics without increasing their density. After substantial external investment, NUENZ spun off from CRL to become a sole entity focussed on harnessing the global potential uncovered in the research. CRL CEO Dr Rob Whitney says “Taking the technology to commercial scale will mean that New Zealand science, New Zealand raw materials, and New Zealand capital have combined to produce a world class industry based in New Zealand and worth millions, if not billions of dollars to New Zealand”. NUENZ is a prime example of CRL’s impact on the future of New Zealand’s environmental and economic outlook. It proves that the money invested in the company is certainly being utilised to maximise its full endpotential, while the work in the minerals and energy sector keeps those who need to know, in the know.

CRL Energy 97, Nazareth Avenue Middleton Christchurch T (03) 341 2120 www.crl.co.nz

Innovative solutions, accurate analysis Geology • • • • •

Exploration programme management Geological mapping and 3D modelling Resource evaluation and certification Hydrogeology Coal Seam Gas exploration and reservoir characterization

Environment • • • •

Mine drainage research, treatment and site remediation Environmental sampling, testing and impact assessment Air emissions and stack testing First funded industry research

Analysis • • • • • •

Coal and combustion testing Chemical analysis on fuels Water analysis - domestic to industrial Landfill and flue gas analysis Geotechnical testing Microbial and water analysis

Contact P.O Box 29415 Christchurch TEL: +64 3 341 2120 FAX: +64 3 341 5500 WEB: www.crl.co.nz

74 | December 2012/January 2013 www.canterburytoday.co.nz

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Goods & Services | Pulp Kitchen Catering

Fine fare you can count on There’s a simple philosophy behind the success of Pulp Kitchen Catering – passion – because despite the top quality coffee blends and delectable foods, it is this one trait which can determine success or failure in the competitive café marketplace. Leaders in the field of corporate catering, Pulp Kitchen Catering is the caterer of choice for a wide range of Christchurch businesses. “On a daily basis we supply many of Christchurch’s leading cafes with fresh food and we are able to provide a consultancy service to new food businesses,” one of the directors, Margaret Tate explains. Each day hundreds of Cantabrians enjoy food from Pulp Kitchen Catering – that’s 10,000 every week. From catered lunches to stunning canapes, morning and afternoon teas, birthday parties, alfresco barbecues, picnics, conferences, weddings, home dining or a full degustation dinner. The Pulp Kitchen Catering crew are total professionals with an impressive collection of accolades and experience. “We specialise in the set-up, operation and food supply to in-house corporate cafés.” Pulp Kitchen is also the name behind Seven Café, a destination café in the House & Garden Centre in Upper Riccarton and the recently opened Café Pulp at the company’s catering kitchen premises at Unit 2, 9 Tenahaun Place, opposite the vehicle testing station off Parkhouse Road.

Catering for a wide range of private functions, from weddings to special at home events, Seven Café is available for hire for evening functions. Whether you want to keep it light or make it hearty, Pulp Kitchen Catering can craft dainty bite sized portions, make it more substantial for hungry blokes or put together some generous platters to cater for a crowd. “We create just the right ambience with our luscious, innovative food and love to work with clients to interpret their needs and help to create something fantastic. We are the team who go the ‘extra mile’.”

“

We create just the right ambience with our luscious, innovative food and love to work with clients to interpret their needs and help to create something fantastic. We are the team who go the ‘extra mile’.

Pulp Kitchen Catering is owned and operated by a family who has a lifelong enthusiasm and commitment to providing excellent food and service. From very different culinary backgrounds, Mark Fernhout and Simone Watson head the team, both bringing their creative influence — quite simply they love good food and love to create good food. Together they bring the essential element to each and every event. “Food is our passion and we continually challenge ourselves with innovative ideas, new recipes and a desire to think outside the square,” Margaret explains. “We believe in sourcing only the finest ingredients to produce fresh, delicious and healthy food.”

”

All products are baked and prepared on the premises, using home style baking traditions with fresh eggs and butter. The team pays special attention to dietary needs and has a delicious range for you to choose from, with menus changed regularly to incorporate fresh seasonal produce.

Private functions Do you want to make an impression? Simone Watson and Mark Fernhout, the company’s chefs and directors, are happy to discuss your needs for private function catering. Whether it be a simple cocktail function with canapes or a full degustation dinner, the team can assist you. For anniversaries, birthdays or any special occasion they can create a delicious menu that will delight.

We supply. We design. We wash. We repair. We rent. We keep things personal, so we’re in-tune with what our customer want and need. With us, you’re not just a number; we get to know your business and work hard to fulfil your needs, meet your deadlines and exceed your expectations. Come and see us at 12 Lupins Lane, Bromley, Christchurch | Ph/Fax: 03 381 4099 | www.qualitylaundry.co.nz

Phone: 03 943 5714 | Fax: 03 943 5715 Email: orders@pulpkitchen.co.nz | www.pulpkitchen.co.nz 76 | December 2012/January 2013 www.canterburytoday.co.nz

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Goods & Services | Pulp Kitchen Catering

Pulp Kitchen Catering currently provides food for a number of cafés within the Christchurch area as well as running in-house cafés for large companies. “We pride ourselves in creating food that tastes great and is free from additives and preservatives. We make almost all our food in our own kitchens and can also provide options to meet dietary requirements including gluten free, vegan, vegetarian and dairy free.”

Seven Café Seven Cafe is a popular destination café perched on the edge of Riccarton Road, facing into the lush garden setting at The House and Garden Centre, Church Corner in Upper Riccarton. A favourite hot spot for the locals, Seven Café is friendly, inviting and affordable.

The wine selection is small but excellent. “Our meals are all about feeding people simply and well, modernising classic dishes, refining them by respecting tradition but without being content to replicate the same dish time and again.”

Seven Café is available most evenings as an exclusive venue for your function. Fully licensed, the café can cater for up to 50 in the cooler months and in the summer months the outdoor barbecue area is ideal for alfresco dining allowing the café to cater for larger numbers.

As with any dining establishment, the proof is in the pudding, quite literally. But the guests also agree, Pulp Kitchen Catering lives up to its reputation. “Dealing with Pulp Kitchen is very easy,” Wendy says. “We had a great line of communication, the food and service is great and I look forward to using your services again.” Lyndelle was pleased with the luncheon and breakfast delivered for her function. “I have had so much positive feedback. The presentation is perfect and the tastes are divine. So thank you again!” “Thank you so much for the food last night, it was exceptional!” Moana says. “The strawberries were a hit… thank you all for your help with last night!” “Thank you — the food was great! Many comments with people wanting to know where it came from. The kids especially enjoyed their jellies — the one thing that brought them off the bouncy castle! Thanks again — good job,” Jessmae states. “We ordered our Friday morning tea through you guys last week and it was absolutely lovely,” Caroline says. “Just a quick note to thank you all for the wonderful food that you served at the opening of our new premises,” one happy customer says. “Everyone had multiple favourites but everyone present agreed that it was absolutely outstanding. Pulp Kitchen Catering could not be faulted on any detail and in our dealings with you we received only the very best in customer service from all at Pulp Kitchen Catering.”

Seven Café CnrHansons Lane & Riccarton Road Upper Riccarton T (03) 341 2417 E seven@pulpkitchen.co.nz www.pulpkitchen.co.nz

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“We are serious about food,” Margaret says. “The blackboard menu changes frequently and it is sure to include a delicious salad, platters for summer, hot pot in winter and a sandwich that is presented so impressively you may well think you are in New York.”

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Goods & Services | Food For Thought

Food

for thought By Karen Pasco

As the world population continues its steady progress towards an estimated nine billion people by 2050, the need for sustainable and efficient ways to produce food increases. New Zealand producers are engaging emerging markets to open the door to new and prosperous trading. The important concern for all agricultural producers is the need to develop methods which have the least impact on the environment while producing high yields.

It makes for some somber reading. “Agricultural production needs to increase by 60 percent over the next 40 years to meet the rising demand for food. This translates into one billion tonnes of cereals and 200 million tonnes of meat a year by 2050. Additional production will also be necessary to provide feedstock for expanding biofuel production. “There is a growing need to improve the sustainable use of available land, water, marine ecosystems, fish stocks, forests and biodiversity. Some 25 percent of all agricultural land is highly degraded. Critical water scarcity in agriculture is a fact for many countries. Many fish stocks are over-exploited, or in risk of being over-exploited. There is a growing consensus that climate change and extreme weather events will increase,” the report says. “Encouraging better agronomic practices, creating the right commercial, technical and regulatory environment, and strengthening agricultural innovation systems (e.g. research, education, extension, infrastructure), including measures addressing the specific needs of smallholders, are essential policy challenges. “Given the resource constraints and environmental pressures, exacerbated by climate change and increased volatility, the major challenge for the agri-food sector is to increase agricultural productivity in a more sustainable manner.” Pioneering New Zealand inventor and scientist Dr John Baker has dedicated more than 30 years to the development of the Cross Slot system, a revolutionary and sustainable way of sowing seeds. His systems use notillage drills which penetrate through crop residue or vegetation on top of the ground and sow seed and fertiliser in different bands at the same time. No-tillage is the equivalent of keyhole surgery, as opposed to ploughing, which is invasive surgery and contributes to global warming. The result of no-tillage is increased yields and the near elimination of crop failure and soil erosion. The end result is sustainable food production which can feed millions of families and animals. It was in 1967 that Dr Baker had the idea of using a no-tillage system to sow seeds.

During his 30-year career as a scientist in the field of agricultural engineering at Massey University, John initiated a research and development project to identify and eliminate the causes of biological failures during no-tillage farming. The new technology he developed from this project promised to increase agricultural productivity by significantly reducing the risk of impaired crop performance. However, industrial and employment disputes around the transfer of this new technology threatened its future, until John established his own company to purchase the rights to the intellectual property that he had developed. “It was incredibly difficult, mainly because several international and internal disputes arose over its control and who would benefit, and these threatened the viability of the project, as well as the individuals,” he says. Altogether he, along with other scientists, engineers and post-graduate students, have poured 25 years of biological research and 20 years of engineering development (some of the time simultaneous) to develop his revolutionary system. Another challenge was the need to invent along the way. “We had to design tools to create the biological functions that the earlier research had dictated. Some of these functions and tools have been quite unique and never created before.” However the lifelong dedication became a reality. “The most satisfying thing was that everything that the science said would happen in the field, if we did no-tillage a certain way, happened exactly as the science said it would. Above all, this indicated that we had done the science properly.” Dr Baker says it’s imperative that carbon remains in the soil and is not lost into the atmosphere through ploughing. He says studies show that 15-20 percent of CO² in the atmosphere comes from annual ploughing throughout the world.

A New Zealand Cross Slot no-tillage drill. (Image digitally enhanced)

In a joint report released from the Organisation for Economic Co-operation and Development (OECD) and the United Nation’s Food and Agricultural Organization (FAO), the significant production increase that is required will also come with other implications.

Having grown up a farm boy and obtaining a MAgrSc in soil science and a PhD in agricultural engineering, it was these key ingredients that would ensure his idea was brought to fruition.

“

When the soil is ploughed it releases much of the carbon back into the atmosphere. The long term result is a reduction in soil organic matter, which in turn leads to soil erosion, dust storms and ultimately famine. – Cross Slot chief executive Dr John Baker

erosion, dust storms and ultimately famine,” Dr Baker says. “Ploughing takes away the food sources of microbes that hold the soil together. Organic matter also stores water and the loss of both decreases the crop yields.” He points out it is incredibly important for the soil to gain and trap carbon, “if we’re to feed the 50 percent extra population in the world by the year 2050”. “Only four percent of the world’s surface has arable soil and we have to learn to farm it sustainably, which we simply haven’t been doing. That means no-tillage must replace ploughing as the mainstream food production technique.” The Cross Slot process causes minimal or low disturbance to the soil, traps the humidity, preserves the micro-organisms and soil life and largely prevents carbon from escaping into the atmosphere. Further, by leaving the stubble and straw from the previous crop to decompose on the surface of the ground, it helps sequester new carbon into the soil.

“Carbon is a vital ingredient of soil. Plants that we eat all contain carbon. When they die they decompose and earthworms and other microbes take the products of decomposition, which are rich in carbon, into the soil and keep them there.

Dr Baker says no-tillage saves up to 80 percent of a farmer’s fuel costs in establishing crops and pastures. Farmers typically use 50 to 90 litres of diesel per hectare during the multiple times required to establish a crop. By comparison, no-tillage uses 10-20 litres per hectare.

“When the soil is ploughed it releases much of the carbon back into the atmosphere. The long term result is a reduction in soil organic matter, which in turn leads to soil

New Zealand farmers sow about one million hectares of new seeds each year. “Recent Massey University research suggests that if low-disturbance no-tillage was used

”

universally to sow these seeds, it would result in about 1.5 million tonnes less CO2 discharged into the atmosphere annually. “With agriculture held up as being New Zealand’s single biggest cause of emissions into the atmosphere, such a saving would go a long way to meeting our conservation requirements under the Kyoto protocols,” he comments. “No-tillage as an agricultural practice has the capacity to be one of the single biggest mitigators of carbon emissions. Any sensible person who has a concern for retaining carbon in the soil would support the widest possible use of low disturbance no-tillage on New Zealand farms. “It’s a classic no brainer.” Thankfully the lifelong commitment to creating better agricultural practice has been recognised. This year Dr Baker was nominated for the World Food Prize (the equivalent of the Nobel Peace Prize for food), which was announced recently at the State Department in Washington. His nomination now carries over to 2013. He was also recognised for his achievement in the 2006 New Zealand honours when he was made an Officer of the New Zealand Order of Merit for services to agriculture. The Food and Agriculture Organisation of the United Nations (FAO) ranks Dr Baker’s Cross Slot systems as its number one conservation agriculture technology and commissioned him in 2006 to write a book on the science that underpins it.

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Goods & Services | Food For Thought Dr John Baker, ONZM (PhD, MAgrSc, BAgrSc) Dr Baker holds a PhD in agricultural engineering, a Masters degree in soil science and a Bachelors degree in agricultural science. He initiated the project in 1967 and has led it ever since. He has published 80 international scientific papers on the science of no-tillage machinery and its interactions with soil, supervised some 26 graduate students on the topic, written countless popular press articles and made numerous television and radio appearances.

From 1989-91 he was president of a USA no-tillage company and was director of the Massey University Agricultural Machinery Research Centre for 10 years before resigning to found Baker No-Tillage Ltd as chairman and chief executive. He is a chartered engineer and fellow of the Institution of Agricultural Engineers (England) as well as a member of the NZ Institute of Agricultural Science, the American Society of Agricultural

Engineering and the International Soil and Tillage Research Organisation. The New Zealand Government recognised his achievements in the 2006 New Years Honours by making John an Officer of the New Zealand Order of Merit for “services to agriculture”. In 2012 he was nominated for a World Food Prize Award which is awarded to outstanding individuals who’ve made vital contributions to improving the quality, quantity or availability of food throughout the world. Nominations for this prestigious award, nick-named the “Nobel Prize for Food”, are selected by an international committee of scientists. The World Food Prize recognises contributions in any field involved in the world food supply. The nomination adds to the growing recognition of the contribution that Dr Baker and the Cross Slot no-tillage technology is making to the sustainability of world food production.

An 18m (60 foot) wide Cross Slot tool bar (bound for Australia) under construction at Baker No-Tillage Ltd’s assembly plant in Feilding.

He continues to be the key-note speaker at international no-tillage conferences and addressed the US Senate on the topic in 1989. He is an acknowledged international authority in this area, which was recognised by the Royal Society of New Zealand with the award of a Science and Technology Medal in 1997.

Dr Baker making his case at the World Technology Awards in New York.

He created the initial vision, led the science and has played a leading role in all Cross Slot® design and business matters, as well as co-authoring four books on the subject. An early opener design became known as the “Baker Boot”.

“

No-tillage as an agricultural practice has the capacity to be one of the single biggest mitigators of carbon emissions. Any sensible person who has a concern for retaining carbon in the soil would support the widest possible use of low disturbance no-tillage on New Zealand farms. – Cross Slot chief executive Dr John Baker

Q&A with Dr John Baker, chief executive and inventor of Cross Slot no-tillage technology What are the long term goals for Cross Slot? “Baker No-Tillage Ltd recognises that it cannot make its Cross Slot no-tillage technology available to the world without partnering with the international marketing infrastructure of a larger multinational competitor. We expect in due course to partner with one or more such competitors to achieve this aim, but in the meantime we aim to hurt them in the marketplace.” What investment opportunity does Cross Slot provide for business men and women?

A 14m (45 foot) wide Cross Slot tool bar with tow-behind air-seed and fertiliser cart in North Dakota, USA.

“To become part of the team that brings about the above long term goals.” How would intending investors go about getting more information about investing in the company? “We have a detailed Information Memorandum that we would be happy to share with genuinely interested parties.” What interest in the product have you had globally? “We have been in talks with several multinational competitors who all tell us ‘hurt us in the marketplace and we will make you an offer you cannot refuse’. We know they are all watching us and monitoring the uptake of the technology in the field. “It is not a matter of if one of them eventually makes a move, it is a matter of when. You cannot have the best technology in the world without it making ripples within the industry. Every year that goes by, our price increases.”

”

“The Food and Agriculture Organisation of the United Nations (FAO) ranks it as their number one conservation agriculture technology and commissioned us to write a 2006 book on the science that underpins it.

“The US Department of Agriculture’s Revised Universal Soil Loss Equation 2 (RUSLE2) has already ranked the technology above every other conservation agriculture tool with which it has been compared in the USA. “The US Senate judged it to be of such significance that it asked the author to present the technology to a special session of the US Senate. National No-Tillage Associations have asked Dr Baker and Mr Ritchie to present guest addresses to their annual or state conferences in Australia, USA, Brazil, Argentina, Ukraine, and Germany. “Cross Slot no-tillage machines have won numerous technology awards at field days in New Zealand and Australia. Owners of Cross Slot machines have won numerous crops yield competitions and environment awards in NZ, England, USA, and Germany.” What potential growth do you foresee? “It is almost unlimited. The available world market for such machines is measured in the hundreds of billions of dollars. And ours is technologically the best machine in this market. “The only limit is our ability to capture a share of this market and our limit to doing this is dictated by available capital. We already know that our marketing model works (we’ve gone from zero to 20 percent of the NZ no-tillage market since 1998), so there are very few unknowns in our marketing strategies. What is your annual turnover? “NZ $4-5 million.”

Who endorses this product? www.canterburytoday.co.nz December 2012/January 2013 | 79

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LOTHLORIAN

When you walk in to the shop, you will be embraced in a warm, relaxed and friendly environment, and the welcoming staff willing to go out of their way to assist you. Gifts on Grove is no ordinary gift shop, it includes an onsite workshop where director and owner Xuemei Zhang, and Jane Rarity design and produce New Zealand inspired jewellery, including silver and gold plated jewellery and unique New Zealand Paua and jade. The collection of handmade jewellery is sold throughout New Zealand and in selected overseas markets. Xue Gallery is an extension of the shop, which promotes creative local artists. Customers can enjoy outstanding original wood and bone carving from renowned Maori artisans, such as Reg Thompsett and Peter Mitchell, pottery from Renate von Perterdorff, paintings from Iva Treskon and Karen Neal. The business also organises exhibitions to showcase its jewellery which loyal customers and new faces can enjoy. By thinking from a customer’s point of view, Xuemei ensures she is on top of the game by keeping up with the latest trends and introducing new products to customers regularly.

Lothlorian luxury Possum/Merino accessories and garments available at Gifts on Grove 100% New Zealand Made

The gift shop stock natural skincare products and Maori dolls produced from Parrs, as well as luxury possum merino clothing from Lothlorian knitware, and showcases gorgeous jewellery from JONZ (Jewellery of New Zealand). The friendly staff can also assist you with gift packaging, and help you to deliver items to overseas destinations.

Company director Xuemei Zhang (left) with store manager Judith Shipley.

Gifts on Grove in Blenheim maintains a focus to provide an extensive range of beautiful and quality products, designed and made in New Zealand. You can expect to find Maori traditional greenstone, classic and contemporary jewellery, natural skincare, luxury possum merino clothing, and arts and handcrafts. Its here you will find that special gift for that special person.

“

We like to give the best of New Zealand to the world. Customers will walk in the store which shows the New Zealand sense of humour and creativity, and most importantly provide one of the best New Zealand customer services.

”

Director and Owner Roland van Asch and Xuemei Zhang say the business has a strong following of repeat customers from locals of New Zealand and visitors from overseas. “We like to give the best of New Zealand to the world. Customers will walk in the store which shows the New Zealand sense of humour and creativity, and most importantly provide one of the best New Zealand customer services.” Whether you’re seeking a unique made in New Zealand product, a corporate gift, or buy a gift to send overseas to family or friends, you’re bound to be filled with ideas when you step in to Gifts on Grove.

Gifts on Grove PO Box 375 Blenheim T (03) 577 9924 E jewlnz@xtra.co.nz — Advertising Feature

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At A Glance | Russley Golf Club

Goods & Services | Picture Framing Gallery

Picture

The player’s course

perfect

Picture Framing Gallery has had its fair share of moves due to the earthquakes, but is now settled in Opawa, where people can come in and experience a tranquil 200 square metre space containing four main areas; children’s art, photography, originals, prints and posters. In the children’s section you will see wonderful pieces done by mainly 12 year old pupils. Manager Mark Feringa believes the framing of kids’ art is great for their self esteem and helps expand their interest in the visual arts. Photography is becoming an ever more popular art and Mark has a personal interest and passion to promote this; he will soon have a video playing shots on a big screen where you can sit, relax with a free coffee and soak up some art. The original area is expanding and will include limited edition prints and etchings, he will exhibit a wide range where there’s just a little bit of everything, Mark says. In the prints and poster area there is a wide range of framed and unframed items and to help customers select just the right one. Mark has locally made, imported, and own-

designed and finished mouldings to get just the right look for your picture and décor. Mark Feringa has been in the framing business for 20 years and is a guild qualified framer. He enjoys spending time doing his own art and won the Sumner art society exhibition in 1994 and is one of eight people in Christchurch to receive a Robert Triggs Scolarship. Picture Framing Gallery 8 Raycroft St Opawa Christchurch T (03) 376 4091 E markferinga@yahoo.co.nz

Russley Golf Club is aptly renowned as a championship course and is arguably one of the best golf courses in the country. Russley is rich in history, established in 1928 Russley now stands at 83 years old. Its central location, beautifully appointed clubhouse equipped with separate function facilities, along with a reputation for hosting significant events are features which only add to the appeal. The clubhouse was purpose built to include separate function facilities; the area is now used extensively for weddings, dinners, seminars and conferences. The Function Centre has two large rooms able to accommodate conference groups of 10 to elegant banquets for 150.

Russley membership comes with many benefits: • Unlimited golf course access • Electronic tee booking • Member electric golf cart rates • Reduced green fee rates for guests • Full access to first class practice facilities • Reciprocal playing rights at top courses in NZ and overseas • Eligible for NZ Golf affiliated green fee rates and benefits.

— Advertising Feature

Proudly NZ owned Offering choice, quality and service to our customers Supplier to the custom picture framing trade. thank Avon would like to llery Picture Framing Ga proud is and s for its busines r. plie sup jor ma a to be

Cnr Gloucester Park Road and Princes Street, Onehunga, Auckland T 09 634 7060 • F 09 634 7059 0800 237 263 • Orders@avonfs.co.nz

Catering

The rooms can be sectioned off to suit your needs and flow out to a large terrace overlooking the beautiful golf course. It offers modern facilities, has easy access and spacious parking and is 10 minutes from the city centre, close to the airport and first class accommodation is nearby.

• Cocktail menu • Buffet menu • Seat and serve menu • Business breakfast • Business lunch • Morning and afternoon tea • Supper.

The Fairway and Terrace Rooms can comfortably accommodate 100-130 seated guests with room for a dance floor. The rooms have their own facilities, a private bar with doors leading out to a large terrace which overlooks the beautiful golf course. Within the clubhouse there is an extensive player’s lounge with excellent café and bar facilities. There is also well appointed locker rooms and showers available. Twilight competitions are held every Wednesday and will continue until mid March. Russley delivers distinction as a course, club and venue and is richly deserving of its recognition. Russley Golf Club 428 Memorial Ave Christchurch T (03) 358 4748 E info@russleygc.co.nz www.russleygolfclub.co.nz

Unit 5/6

8 Dakota Crescent, Sockburn,

Christchurch

Ph. 03 341-5040 www.coffeeworx.co.nz

— Advertising Feature

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Hospitality | New Zealand

Creating the right environment Apprehensive is the word Hospitality New Zealand’s Canterbury branch president Peter Morrison uses to describe the feeling of many hospitality business owners contemplating the next 12 months. “The two main thoughts on the minds of many businesses is how the new Sale of Liquor Act will affect them, and for those around Christchurch, how the plans for the CBD will pan out,” he says. “The feeling is that changes to the liquor licensing laws will bring more pressure on to owners, as well as increased costs, while doing nothing to address the issue of discounting by supermarkets, which not only affects the bottom line of many businesses but also contributes to issues like pre-loading.” Morrison says they would like to see a minimum pricing regime put in place to control below cost discounting by supermarkets. In general Morrison says most Christchurch hospitality owners are happy with the city’s CBD blueprint and are looking forward to its implementation. “Those businesses which have been able to stay open through the earthquake disruptions have done extremely well.

“Those outside the city have had some issues dealing with the international economic downturn along with the loss of international visitors through the Christchurch earthquakes.” Not surprisingly because of the earthquakes there has been a shift in people’s drinking and dining habits in Christchurch. “What we have seen is a shift away from the CBD to suburban areas which has caused issues with nuisance problems. “When hospitality businesses were centered in the central city poor behaviour was easier to control, for businesses and police, and as more establishments return to the CBD we should see a drop off in the nuisance issues.” Problems with poor drinking behaviour in the central city is one issue hospitality owners in Nelson have been addressing during the last 12 months. HNZ Nelson president Ron Taylor says behaviourial issues in central Nelson were so bad the centre of the city was dying. “People wouldn’t come into the city because of the issues and service businesses like taxis

Hospitality New Zealand: What it does

“

Service is what makes this industry tick – ‘smile, speak and serve’, that’s my motto.

”

- HNZ Nelson president Ron Taylor

also refused to come into the city centre because of the problems they faced.” To change that hospitality businesses, along with police and council, developed a ‘Mellow Yellow’ policy with hospitality staff and security staff donning yellow jackets to patrol the streets to deal with problem behaviour before it got out of control, and to tidy up the streets from the mess left by wandering drinkers. “This has been working extremely well,” Taylor says. “And we are now starting to see taxis back into the central city as our Mellow Yellow people keep an eye on the taxis stands for bad behaviour.” Taylor expects the return to the inner city trend to continue with the council moving to beautify the area along Bridge Street making it more attractive for locals and visitors. While Taylor says they have noticed a drop off in the international visitors, he feels that loss has been offset somewhat by an increase in the number of holiday-makers from Canterbury, with many Christchurch residents looking to get out of town to get relief from the quake ravaged city. Looking ahead Taylor says the challenge for Nelson hospitality businesses is to ensure they provide the best quality of service they can. “Service is what makes this industry tick – ‘smile, speak and serve’, that’s my motto.” HNZ’s Marlborough branch president, Michael Ganzevles says hospitality operators in his area are taking a bit of a ‘wait and see’ approach to the coming changes in the Sale of Liquor Act. “It does appear that local councils are going to have a bigger say in liquor licensing issues and whether they have the staff who are experienced enough to deal with those issues is going to be a big question.”

• Provides expert advice to members including legal advice • Advocacy services and lobbying on all industry issues affecting hospitality businesses • Provides hospitality business resources • Events and training with seminars and meetings to keep members informed and up to date with local issues and best practices, e.g. customer service, armed robbery survival or employment • Awards for excellence programme.

Overall Ganzevles says the market particularly in the off-shoulder periods has been subdued over the last 12 months. “Obviously we have been affected by the downturn in the number of international visitors and while there was an initial upsurge in numbers from Canterbury following the Christchurch earthquakes, even those numbers have fallen away over the winter period. “In Waikawa Bay we have the second biggest marina in New Zealand with around 900 boats moored here, with almost half of those owned by people from Christchurch. Those people have far more important things on their minds than to spend time up here with their boats.” For Ganzevles and other hospitality owners whose businesses are based around the Picton area the specter of the Government’s decision to look at moving the ferry terminal out of the area looms large. “If this happens many businesses are going to suffer as they cater to the ferry trade. While Picton is a bit of a destination in its own right it would not become another Queenstown without significant investment and promotion by the Government.” Hospitality New Zealand Northern South Island Jeanette Swift T 0274 305 074 E Jeanette.swift@hospitalitynz.org.nz Hospitality New Zealand Central South Island Amy McLellan-Minty T 0274 501 948 E Amy.mclellan-minty@hospitalitynz.org.nz — Advertising Feature

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Hospitality | Top Tips

The employers' guide to a budget Christmas By Davina Richards

Christmas is closing in and it doesn’t have to cost you an arm and a leg to make your staff feel valued. Employees play a major role in a company to ensure its success; they turn up to work every day to keep your business up and running. If it wasn’t for them, there would be no clientele, paperwork would be stacked sky high, phones would be ringing off the hook and computers don’t type themselves, you know. Whether you’re a small or big business, spend a thought or two on how to reward your employees with a token of appreciation after a long year. It doesn’t have to be a big or elaborate gift, just something as simple as a USB stick, organising a Christmas party or lunch (remember to send out a memo), or simply an act of kindness such as offering extra time off work. Your employees will be grateful you’ve made the effort to acknowledge them. Here are a few ideas to help you appreciate employees without spending a fortune

Gift of time Some businesses, particularly small ones in today’s economic climate, can’t afford a pay rise or Christmas bonus, but if there’s one thing you can offer your employees this year is the gift of time. Christmas should be a time to relax and celebrate, but for many it is a time where everyone is frantically rushing around finishing Christmas shopping or finding time to visit loved ones. Although it may not be possible for every business, try to allow your workers extra time on their lunch break, or alternatively, you can allow employees to have a day off with full pay.

Christmas hamper

“

Whether you’re a small or big business, spend a thought or two on how to reward your employees with a token of appreciation after a long year.

A Christmas hamper can be as extravagant or as cost-effective as you like. You can personalise a hamper by creating it yourself, or if you don’t like the fuss of a DIY job, you can buy them ready-made and beautifully packaged. There’s no guarantee your workers will love everything, but they can always swap if they like.

Discount vouchers

From a bottle of wine, decadent chocolates, biscuits, cheese, crackers, to relishes, mince pies, mini Christmas cakes, fruit and pamper products, there’s something for everyone to enjoy.

Discount vouchers work for everyone – groceries, drinks, fuel, holidays, sailing trips, electronics, jewellery, books, massage, events and concerts, it’s a great little gift where everyone will find use for it.

Make sure you check the expiry date of food and drink… your employees will notice, and remember it.

Round up the drinks

Secret Santa There’s an endless string of little gifts you could drop in to Santa’s bag of goodies; everything from a USB memory stick, office stationary, gift card, candles, playing cards, wine bottle stoppers, key rings, personalised mugs, to mini pamper products and funky gifts. It’s simple and effective.

Relax There’s nothing betting than a relaxing massage to soothe away all the stresses of the year. Hire a masseuse to come in to the workplace and give employees a free massage or spa treatment.

Sharing is caring Organise employees to bring in their own homemade tasty delights – it can be as big or small as they like and doesn’t cost the earth to make (just a few pounds on the hips), it brings everyone together to enjoy good food as the year comes to a close.

Let your workers enjoy a cold refreshing drink, whether it’s a few beers in the office after work, or running a bar tab down at the pub, employees can sit, relax and chat among fellow colleagues.

Cold hard cash It’s not possible for every business and you don’t have to be overly generous, but a little bulge in the pay packet will mean a lot, especially to those struggling financially. It will also help those who want to treat loved ones this year, or just enjoy a bit of ‘me time’, either way it’ll be a nice surprise and will put a smile on your workers faces.

Christmas lunch / dinner Celebrating Christmas with a lunch or dinner is a good way of engaging with your employees to end the year with a good get together. Organise the lunch at the office during working hours, that way everyone

”

is already present. You can help to reduce costs by asking workers to contribute a set amount of money to go towards food and drink. Or alternatively ask workers to bring in homemade or bought products to contribute to the occasion. If you can organise a nice meal at a venue, it makes a nice break from staring at the computer screen all day and workers can interact in a relaxed atmosphere, in a different setting.

Company business function Whether you think it’s a good idea or a bad one, a Christmas party is a place where everyone can casually mingle with others to get in to the festive spirit. It’s a great way to get to know people you don’t meet everyday at the office, and have informal conversations in a relaxed environment. If you’d prefer to keep the alcohol limit low, provide non-alcoholic drinks, it also helps to reduce costs. Finger foods, drinks, party games… go on, break out the Christmas crackers, party poppers and Christmas hats too. Holding the party in the office lowers costs but if you can break out of the office, people can look forward to something different and loosen up a bit more.

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Hospitality | Costas Taverna

Great meals

guaranteed

It’s hard to beat time tested family recipes that have been collaborated with the benefits of one of the healthiest cuisines in the world. The traditional Greek Mediterranean diet is rich in healthy ingredients such as the primary source of fat, heart-healthy olive oil and has been widely celebrated for contributing to good health, boosting immune system and longevity.

This is exactly what Costas Taverna brings to every one of its tables. And owner Ari Lakakis is prepared to put his money where his menu is, backing each and every one Costas’ dishes to the hilt. “We are very proud of the effort and generations it has taken us to develop our menu items. It has taken hundreds of hours refining and improving our family recipes over many, many years. “Our chefs spend numerous hours each day preparing every recipe; this ensures flavour consistency and exactness through each individual component. Every ingredient no matter how minimal is as important as another to maintain that quality and every single dish that comes out of our kitchen is personally checked off by our head chef himself. “Every meal has to meet our high standards.” This conviction has culminated in Costas Taverna doing something almost unheard of in the hospitality industry – guaranteeing every single meal that leaves its kitchen. When you purchase any meal from Costas Taverna you are protected by this guarantee. If for any reason you don’t think the food is bursting with flavour, tastes great, doesn’t dazzle your taste buds or leaves you less

WE ARE ALL ABOUT EXTRACTING EXCELLENCE FROM EACH ROAST AND COFFEE-MAKING METHOD.

We are very proud of the effort and generations it has taken us to develop our menu items. It has taken hundreds of hours refining and improving our family recipes over many, many years. - Owner, Ari Lakakis

”

than fully satisfied, then you may simply return it and we will replace it immediately or be refunded, whichever you prefer. “If someone is not completely happy with a meal we have served, then we really don’t deserve their money,” Ari says.

wishes to thank Costas Taverna for their on-going business

Gold medallists at the Huhtamaki Coffee Awards 2012

ECOCHEM is Christchurch owned and operated and has an ISO14001 Certified Environmental Management System.

Phone 373 8180 Fax: 381 7253 Email: admin@caffeprima.co.nz www.facebook.com/CaffePrima.co.nz

“

www.caffeprima.co.nz

Proudly supplying Costas Taverna with freshly roasted coffee.

Please consider changing to ECOCHEM to benefit your business, the environment, and the local economy!

Phone: 03 377 1892 • ECOCHEM.CO.NZ

Specialising in high end residential & shop fit-outs Contact Warren Warren 021 Contact 021 344 344 650 650 A/H 03 03 337 337 0714 0714 A/H Email: rendec@xtra.co.nz rendec@xtra.co.nz Email:

PO Box Box 36001 36001 PO Merivale Merivale Christchurch 8146 8146 Christchurch

Because drinking good wine, with good food, in good company, is one of life’s greatest pleasures

Join us on Facebook

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Hospitality | Costas Taverna

The Costas story Strong and refined is an apt summation of Greek cuisine. It’s also an accurate description of the Lakakis family, which has developed a reputation for being as strong and refined as the thousands of meals they masterfully prepare under the Costas Taverna name. What began as Costas Souvlaki Bar in 1984 in Armagh Street has culminated in the establishment of Costas Taverna, a casual and inviting Greek dining establishment on Cranford Street. But the Costas story really began a long way from here, in a small village near the bank meadows of the river Evros, Greece in 1904. The Lakakis family developed a passion for cooking, not with the advanced cooking methods used today, but it was honest. It was the best food the Village Kiani had ever tasted. It’s a love story, and not just the love of food. Elpi came to New Zealand when she was young and during a trip home to Greece met Dimitri. Four months later they were married and soon after, had two children, Ari and Ana.

They settled back in New Zealand and soon after, opened Costas Souvlaki Bar. “It’s a brand that’s been going strong for almost 30 years,” Ari explains. “My family have literally put their hearts and souls into this and will continue to do so.” Costas Taverna opened its doors in 2005 and while the passionate family has developed new cooking methods, it has maintained the value of quality developed over more than a century. Their principles are four generations old and their aims are unaltered – traditional Greek cuisine of the highest quality. “We still prepare our food without regard to expense,” Ari says. The company sends experts nationally and internationally to meet merchants of herbs, olive oil and spices, then select only the finest. Vegetables are harvested fresh, and prepared with precision by trained hands, only free-range eggs and fresh creams are used and the beef is Pure Angus Beef from the lush Canterbury plains, naturally marbled and aged a minimum of 21 days. Quality is imperative.

The Costas mission • To provide guests with a consistently high quality Mediterranean dining experience through music, atmosphere, wine and great food • To offer a casual, social, vibrant environment that amplifies the enjoyment guests experience while interacting with friends and family • To offer educated dining recommendations and friendly service with a smile and to embrace guests as part of the Costas family • To maintain consistency and simplicity for guests throughout the Costas Taverna experience.

the t r o p p u s o t d u o r P rna e v a T s a t s o C t a team

Why Blend In When You Can

Stand Out www.pinklimo.co.nz | Ph. 021 491 114 http://www.facebook.com/PinkLimoNZ

Pink Limo is proud to welcome back and support Costas Taverna

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Hospitality | Costas Taverna

Dining at Costas Taverna is about more than a meal – it’s an experience. Because drinking good wine, with good food, in good company is one of life’s greatest pleasures. It takes a fantastic environment, great music, impeccable service and an attitude towards excellence that can only be delivered from generations of small but constant refinements. “We have spent thousands of hours focusing on every aspect of Costas Taverna to make sure that there is no part of your dining experience that doesn’t leave you fully satisfied. “We have developed a comprehensive and satisfying experience for all our guests to enjoy any time of the week.” Dining at Costas Taverna is an experience amplified by the company of great friends, good times and gripping stories. There is no need for a special occasion to celebrate. Celebrate the moment. The restaurant has been designed for casual, social and comfortable dining. The sounds, the smells, and the textures at Costas Taverna have been designed with casual social interaction in mind. “We have carefully designed our restaurants to create a unique dining experience with textures and materials that help you relax and shift your mind set to enjoying the night and having a great time,” Ari says. Costas Taverna is designed so that every part of your dining experience is a pleasant one. The music energises the vibe for our

Costas Taverna values

guests and stimulates good conversation among friends. Incredible service is something that most people expect when dining out at a restaurant.

• It is the values of a place which define who it is and how business is conducted. Not surprising then that Costas values…

Friendly, knowledgeable service with a smile is what they crave. Costas Taverna staff go through a two week training period which covers all the food, wines and etiquette the company demands from every employee involved with Costas Taverna. “Our success in the restaurant industry is due not only to our fine product, but also the appreciation we show every one of our guests from greeting to seating, to meal and wine recommendations to the farewell. “Our guests’ satisfaction makes all our hard work worthwhile. We endeavour to offer the best experience every time you dine with us.” Even the company’s wine was selected with quality in mind, through a process of tasting, matching and meeting with New Zealand’s finest wine makers such as Chris Gambits is of Lake Chalice wines, who is also of Greek heritage. “We believe in “Passion For The Vines” therefore we selected wines not only for their taste but for the passion, heritage and hard work that was put into cultivating the vines and developing an honest brand.”

• Costas started as a family business and family values continue to govern how it treats guests, staff and partners • Costas conducts business with integrity and honesty • Costas will only source and supply quality ingredients from researched and credible local and international suppliers that are in line with the company vision

“

Testimonial Blair and Wendy from Pink Limo NZ call Costas Taverna an awesome restaurant with an awesome team of people. “Mouth-watering flavours. Just reading the menu has you salivating. Our favourites Kleftiko, melts in your mouth… Lemonato – the flavours just zing, ribeye and fillet – best in Christchurch.”

• The Costas menu is based on authentic, time-tested recipes passed down through generations of the family line. Recipe improvements and cooking techniques have been tested and refined over the years by master chefs to enhance flavours • Everything Costas do reflects excellence. It is an attitude that remains at the core of the Costas Taverna brand.

“

Costas culture

Costas also boasts possibly the largest ouzo bar in the country, a popular Greek choice and a number of wine coolers and RTDs. “We have designed Costas as a place you can drink good wine, eat good food and enjoy good conversation in good company.”

Key environmental objectives • Consider what’s best for our environment with everything we do If you are wanting a new and professional look for your living area, kitchen flooring, carport or anywhere around your home or commercial premises, then stone carpet will deliver that “WOW” factor! a great alternative to tile flooring.

• Seek suppliers and partnerships that are in line with our eco-friendly vision and promote positive, environmental outcomes • Ensure that we comply with all environmental laws and regulations • Ensure that all staff are aware of their responsibilities and accountable for their actions • Review and improve our environmental performance on a constant basis.

We also specialize in upright cast panels.

Supporting Costas in association with Hierarchy Architecture M. 021 577 354 E. stonetechltd@gmail.com www.stonetech.co.nz

Heatpump Sales, Service, Installation and Repair Mechanical Services Qualified Refrigeration Engineers

Phone 03 338 8845 www.lifestylejoinery.co.nz E darren@lifestylejoinery.co.nz

t: 0800 23 23 03 m: 027 20 20 203 e: admin@erss.co.nz

Electrical and Security Systems Installation and Maintenance · · · · · ·

Commercial & Residential Electrical Access Control Intruder Alarms Gate Automation Intercoms Closed Circuit Television

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Hospitality | Costas Taverna Total teamwork Hundreds of hours have been spent researching and selecting superior suppliers. Costas was built on honest fresh food grown in the backyard or purchased from expert local merchants. Although it’s hard for the Lakakis to grow all their own produce these days, they have found suppliers that are in line with their vision of free range and freshly harvested products. “We use a range of local and international suppliers that fit in with our vision. “To stay true to our beliefs and family history of quality food, we have selected our suppliers through hours and hours of research and sometimes thousands of kilometres of travel. “We travelled to our suppliers’ factories locally and internationally and chatted with owners and representatives to be sure that the practices, standards and quality in all areas of our suppliers’ businesses match Costas Taverna’s high standards. “Everything we do at Costas Taverna reflects quality and excellence and that’s what we expect from all our partners.”

Environmental responsibility Costas Taverna is now more than ever dedicated to looking after the environment we live in and is taking a number of initiatives to reduce its carbon footprint, including reducing power consumption, recycling and including grease traps to not clog drains and waterways. “We know there’s more to looking after our environment but we are off to a strong start,” Ari explains. The company has maintained a focus on four specific areas in order to achieve its environmental objectives. Energy “We have implemented many strategies and quality equipment to minimise energy consumption as much as possible. Staff are also trained to switch off equipment or change the settings to standby when not in use. Electricity and gas

“

We travelled to our suppliers’ factories locally and internationally and chatted with owners and representatives to be sure that the practices, standards and quality in all areas of our suppliers’ businesses match Costas Taverna’s high standards.

“By purchasing high quality equipment and carefully monitoring our gas and energy consumption, we are able to makes cuts and changes in our strategy that will help us use less energy and gas therefore increasing energy efficiency within Costas Taverna.” Water “We’re making important advancements to improve our water usage and water waste. Costas Taverna is fitted with water flow control devices which reduce water consumption. We are reviewing and improving our water usage by implementing water meters, a vital piece of equipment for

- Owner, Ari Lakakis

”

monitoring. Big Dipper, one of the top grease traps in New Zealand, screens and removes large amounts of grease and solids from entering our country’s waste water.” Waste

“All our materials, products and waste are intelligently managed to minimise the impact they have on the environment.”

Costas Taverna is working towards: Recycling all • glass • paper • plastics • Sending all fats and grease accumulated by grease traps to be recycled

Contact Costas Costas Taverna is on TripAdvisor.com and Facebook, with a You Tube channel soon to be set up. So get in there and enjoy a meal, jump online and leave a review, join the Facebook group and keep up with all the upcoming Costas news. Costas Taverna Shop 3 478 Cranford Street Christchurch T (03) 388 8708 E cranford@costastaverna.co.nz www.costastaverna.co.nz

— Advertising Feature

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Hospitality | Wai Restaurant

Food and

views

Located in Queenstown, overlooking Lake Wakatipu and the towering Remarkables, sits the recently refurbished Wai restaurant. After its May refurbishment, Wai is now sophisticated and elegant with contemporary furnishings including a black marble bar area, an elegant yet chic dining room complete with a fascinating light feature looking out through large windows to the stunning backdrop of lake Wakatipu and the Remarkables.

The judges’ opinion “Seated in the contemporary furnishings of Wai’s dining room, with its large windows framing views over Lake Wakatipu, you feel nicely removed from the hustle and bustle of Queenstown.

Co-owner and executive chef, Martin James says the Wai aims to produce fresh and simple food. “We take care and consideration not only to showcase the local and seasonal flavours of New Zealand, but to ensure their dining experience is one they’ll be talking about for a long time. But there is no pretentiousness here; we want to make sure that Wai diners enjoy a relaxed fine dining experience.”

Treacle Tart

Wai believes it is best known for its freshly shucked New Zealand oysters served with its specialty accompaniments of lemon caviar, white balsamic jelly and a ginger and lime sorbet. James is a qualified London City & Guilds chef and has cooked professionally since 1991. His background in cuisine is varied and includes New Zealand Army culinary training, cooking classical French cuisine in Australia and several years in kitchens across England and Europe, mastering different flavours and techniques. He is part owner of the 4front

Head chef Stephen Clayton, who has been at Wai for almost 10 years, backs up James. He deals with all the suppliers to ensure the finest produce is being served at Wai at the best price possible. And there’s Justin Koen who has been Wai’s Sous Chef for two years. He brings with him a wealth of overseas chefing experience. Originally from Zimbabwe, Justin has a wonderful creative flair with food and, alongside Martin James, writes the seasonal menus.

The prices at Wai reflect the high-end position it has created for itself, but there is no doubt that the passion from the kitchen, the sensational location and the polished wait staff place it comfortably among New Zealand’s 3best restaurants.” Pork Loin cooked in hay

The Wai’s kitchen is led by Martin who believes in a ‘from scratch’ approach bringing special dedication and attention to every dish. Everything is made onsite including the pastries, bread, sorbet, stocks, sauces, ice cream, hand-rolled pasta, and whole fish, which is flown in daily and filleted by the kitchen staff.

The wine list is eclectic and for some its presentation could be confusing, but the warmth of the staff and their willingness to promptly satisfy every request is commendable.

restaurants: Wai, Finz, Bella Cucina, Post Office Cafe and the Winehouse. <

It was perhaps for this philosophy that Wai was ranked four stars at the Cuisine NZ Restaurant of the Year Awards, 2012.

Co-owner and chef Martin James (left) offers a carefully considered menu that celebrates local ingredients, with highlights including the pork loin cooked in hay with pear, leek and mustard, and the treacle tart with gingerbread ice cream and caramelised banana.

Wai prides itself on these simple, fresh and delicious menus and as they say “with food this good it is easy to overlook the water”.

Point of sale software & systems that enhance your business Menumate Point of Sale System will improve your business! It will improve order taking, delivery of meals and the payment of customer bills. It allows you to increase your turnover by creating more efficient table turn, accurate billing and a focused loyalty system. It can reduce your costs by reducing costs to run your business, reducing wage costs, reducing stock variances and reducing administration costs. 0800 657 300 | email: sales@menumate.com | www.menumate.com

Wai Ground floor Steamer Wharf Beach Street Queenstown T (03) 442 5969 E info@wai.net.nz www.wai.net.nz

— Advertising Feature

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23/11/12 11:16 AM

Hospitality | The Dairy Private Luxury Hotel

A charming

Awards

retreat

• 2012 Runner up Best Hotel/Resort New Zealand in the New Zealand Travel Industry Awards • 2012 Voted 6th Hotel in the South Pacific for both categories of Best Service and Trip Advisor’s Travelers’ Choice Awards

For a warm, welcoming and luxurious retreat, close to the heart of Queenstown, look no further than The Dairy Private Luxury Hotel. The stylish, small, boutique hotel offers guests a peaceful relaxing stay in the alpine setting of this charming South Island town.

• 2012 Top 25 Hotel in the Trip Advisor’s Travelers’ Choice Awards.

Stay in one of the rooms overlooking the Remarkables or the surrounding alpine scenery and enjoy the unique, distinctive character and charm that this former corner store, turned luxury hotel, has to offer.

Personalised service The intimate size of the hotel, with its 13 rooms and a maximum number of 26 guests ensures all guests get an “extremely high and personalised level of service”.

The perfect location

Both Matt and Paul are more than willing to assist out-of-towners with everything that is needed to make a stay in Queenstown perfect. From planning the next step in the journey to looking after your luggage, making dinner reservations and organising some of the many activities Queenstown has to offer; nothing is too hard to arrange.

Being ideally located in Queenstown’s magnificent landscapes with the picturesque Southern Alps, the rugged mountains, majestic lakes and crystal clear air makes The Dairy Private Luxury Hotel the ideal base for visitors to the region. While Queenstown certainly has its allure, all the associated hustle and bustle of a popular tourist destination can make a weary traveller look for a quiet retreat from it all. The Dairy Private Hotel offers the perfect quiet escape for all those in need of somewhere to put up their feet and relax after a busy day around town. The hotel is located just a minute’s walk from Queenstown’s busy central area, yet it is private and quiet. Most of the attractions are easily accessible, with ski transport and the Milford and Routeburn walks main office all nearby. The hotel’s slightly elevated location also ensures guests have a good view of the town, yet make it not too steep a climb for guests to stroll back and forth from. The Dairy Private Luxury Hotel is certainly the perfect place to begin a journey, be it on skis, on foot, or by car, to an area that has captured hearts and imaginations of many since the first Maori came in search of pounamu (greenstone) and the Moa. More recently, gold miners, adventurers, filmmakers, wine enthusiasts, Hollywood stars and US Presidents have been drawn to this magical region and its intense alpine energy.

The story This picturesque hotel’s own journey began in the 1920s when it was first a corner store. In 1997 the Dairy Guest House was built and added onto the site. Today the old

“From the minute you walk through the door, you will receive the excellent service this hotel is known for. Our focus is entirely on you, to provide the very best hospitality and service available during your stay. We provide a unique experience,” Matt says. store, which has kept the original wooden floorboards and entrance, remains the hub from where guests are served an enticing breakfast to kick start the day. In June 2003, passionate locals, John Martin and his wife Susanna along with Andrew and Claire Brinsely bought the property. Six months later, an extensive refurbishment gave way to the unique, luxury hotel The Dairy is today.

Change of hands

On offer • A one minute walk to Queenstown • 13 private ensuite bedrooms, all with different views of Queenstown and the surrounding area • Large lounge with an open fire • Private library • Breakfast room, the old Dairy (or corner store) -dating back to the 1920’s • Delicious cooked breakfast each morning and home made afternoon teas

In April 2011 the hotel underwent another change when Matt Diack and Paul Cook decided to buy the business and run it themselves.

• Honesty bar, including a selection of local award winning wines

While the hotel certainly retains its original stylistic charm, Matt and Paul have taken things a step further. “Since buying the business we have hugely increased the level of service and also the attention to detail. In June we went through a soft refurbishment and replaced a lot of the furniture and room linen in all 13 rooms,” Matt says.

• Mountain bikes

• Outdoor spa • Outdoor courtyard with open fireplace • Secure luggage and ski storage • Internet access and wireless connection.

“We enjoy getting to know our guests, help them with bookings, onward travel and anything else that they need. Everyone loves the home baked afternoon teas and cooked breakfasts... they appreciate the personal touches. “Our role here at The Dairy is very rewarding, each day is different and the people who stay here are all so wonderful and interesting, they come from all corners of the globe, and all with the same appreciation of our small hotel and its New Zealand hospitality.” The Dairy Private Luxury Hotel Corner of Brecon and Isle streets Queenstown T (03) 442 5164 E info@thedairy.co.nz www.thedairy.co.nz — Advertising Feature

AT ACTIVE WE PRIDE OURSELVES ON OUR PROMPT AND FRIENDLY SERVICE FOR BOTH COMMERCIAL AND DOMESTIC DECOR. Complete soft furnishing specialists for curtains, blinds and all your Interior Design needs. Interior Design Awnings Umbrellas Drapes Blinds Shutters Upholstery Bedware Rods & Tracks Cushions Motorisation

Congratulations to The Dairy Private Luxury Hotel for their wonderful achievement in the recent NZ Travel Industry Awards. We applaud the service and commitment required to reach their level of excellence, and are proud to be their preferred linen supplier.

HELEN FLUIT m: 027 438 7647 50 Anderson Road, Wanaka 9305 t: 03 443-2102 f: 03 443-2105 e: wanaka@activefurnishers.co.nz w: www.activefurnishers.co.nz

Southern Lakes Laundries - Locally owned and operated, we are Queenstown’s Linen hire and laundry specialists supplying the hospitality and accommodation industry in the Southern Lakes region.

QUALITY LINEN, QUALITY SERVICE PHONE US ON 03 441 4414 www.canterburytoday.co.nz December 2012/January 2013 | 89

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23/11/12 11:17 AM

Hospitality | The Lakehouse

A lakeside

affair

Just a short drive away from Christchurch, perched on the edge of 80 hectares of crystal clear blue water, with a surrounding lively water sport park, sits an elegantly understated restaurant.

Elegant dress Dressed in a classic Spanish White coat, with wide-open windows and spaces and a classic river-stone chimney, the Lake House is an ideal place to sit and bask in the summer sun and enjoy the peaceful hum of the restaurant and surrounding beauty. As if the natural beauty of Lake Hood wasn’t enticing enough, the owners of the Lake House maintain a magnificent array of locally inspired, original artwork, displayed throughout the restaurant and the gallery room.

Christmas special To celebrate the Christmas season the Lake House has a special festive menu to be enjoyed throughout the holiday season. But do note that The Lake House is not open Christmas Day.

Entrées

Chicken Roulade

Ciabatta brushed with olive oil, topped with fresh mozzarella and tomato and basil pesto Prawns

Canterbury Lamb Shoulder

Pan Fried with garlic, chilli and olive oil and seared on salad greens with a side of ciabatta

Prime Canterbury Lamb shoulder slow roasted with rosemary, thyme, garlic and cumin served with agri mash, in season vegetables and lamb glaze

Bruschetta

Delectable cuisine The cuisine and accompanying service shows the Lake House is not just a pretty setting, but a place where what you get is as good as it looks.

Served with crunchy bread, red onion jam, watercress

Its expert chefs base their enticing menu on the freshest and best produce the district has to offer; choose from the crispy skin salmon, the prime Canterbury lamb shoulder, a seafood paella or a vegetarian lemon scented risotto.

Pork Belly

The Lake House also has on offer an extensive list of New Zealand wines. If you’re unable to choose, simply ask one of the welcoming maître d’s who are more than willing to impart their knowledge of what wine will match your sumptuous dinner.

Testimonials

Chicken breast stuffed with aged cheddar, bacon and thyme served on creamy portobello risotto topped with marinated mushrooms, shaved parmesan and fresh herbs

Duck Liver Parfait

Sit inside, or outside, by the open fireplace, on the terrace or at a private table under the stars. Enjoy a cold drink, a snack from the bar, choose one of the delectable mains and finish it all off with a melt-in-your-mouth dessert.

“

Mains Slow roasted Pork Belly with roast potato, crackling and a boysenberry sauce Wakanui Blue Grain-fed 350 gram Wakanui sirloin served on Truffle potato mash, with smoked Portobello mushroom, pea puree, fresh in season greens finished with a blue cheese butter and jus

Faon da Pear A Rack of fellow Venison 250g with a light Blue cheese crust served with red skin mash, date and prune jus, braised pear with honey thyme & star anise

Desserts Christmas pudding Served with Brandy anglaise and cream Chocolate Brownie Warm double chocolate brownie with lashings of whipped cream and chocolate sauce

Wild Sea Run Salmon

Mini Pavlovas

Crispy skin Salmon on a bed of bok choy, ginger and chilli udon noodle accompanied with Antarctic scallops finished with a coconut and lime dressing

Served with whipped cream and fresh strawberries

The name in shade since 1866 Retractable Awning

Price: $64 Per person

"Absolutely amazing meal there last Sat nite!! WOW!! Wild game trio, Fish trio! Brilliant!! Goat pie OMG soooooo tasty! Thank you! " Mel Clarke, February 23, 2012 on Facebook. "Beautiful evening with the family sitting in the sun - then a great meal." Liz Mills, April 7, 2012 on Facebook

Room for all

“

The Lake House restaurant, bar and function centre offers visitors to the region a plateful of tasty fare and fine wine, while overlooking a tableau of nature’s best landscape art.

The Lake House has interior seating for 120 diners with external seating for a further 50 to 100 guests – making it the ideal location for any celebration. The Lake House is open for brunch and dinner seven days a week from 10am until late. So drop on by and take time out from the city life in this picturesque lakeside restaurant

In the area To make the drive to Ashburton even more worth your while, take the time to enjoy the beautiful surrounds of Lake Hood. Stand out on the pier, enjoy the view of the clear lake, or take part in one of the many water activities that surround the lake edge. The lake and its park surroundings were developed in 1987 with the vision of creating a free water recreation source for the public. Surrounding the lake, a magnificent water sports and leisure park is provided for the public. Its 170 hectares of trees and lawns overlooks international facilities for rowing, sailing, windsurfing, waterskiing, kayaking and a range of other water sports. A separate jet skiing area, round-the-lake walkway, natural wildlife area and swimming beach complete the park. A day out at Lake Hood will please everyone’s taste; be it a food-lover, a watersports fanatic or a nature enthusiast.

Silencio Louvre

Proud to support The Lakehouse Bar & Restaurant Contact us today for more information on how we can help you regarding your shade solutions! Free Phone: 0800 664 083 Email: sales@johnsonandcouzins.co.nz • Web: www.johnsonandcouzins.co.nz

The Lake House 10 Huntington Ave Lake Hood Ashburton T (03) 302 6064 E bookings-thelakehouse.co.nz www.the-lakehouse.co.nz — Advertising Feature

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23/11/12 11:17 AM

Hospitality | Ellesmere Butchery

Meat made easy

Awards 2012 • New Zealand Supreme Bacon of the Year • Gold medal: Ham on the Bone

After a steady string of top results in recent years, Ellesmere Butchery based in Leeston, has taken out the Bacon of the Year Trophy and the gold medal for ham on the bone at the annual 100% New Zealand Bacon and Ham Awards.

“Its raw presentation was absolutely stunning and it didn’t falter from what it promised after it was cooked.”

2011 • New Zealand Streaky Bacon of the Year • Steak of Origin Semi Finalist • The Best Smoked Saveloy in New Zealand

• New Zealand Middle Bacon of the Year • New Zealand Streaky Bacon of the Year

“

While some butchers use an electric smokehouse and cookers to speed up the bacon and ham making process, I am a firm believer in making products the time-tested way, using an old-fashioned country butcher’s smokehouse.

Brown has been working in the butchery industry for 23 years, but says he likes to run his business the “old-fashioned way”.

The Leeston-based business was the stand out entry at the annual awards, with judges singling it out as the tastiest rasher of the competition. “You could tell there had been a lot of love and care applied to it, it really had that personal touch to it,” says head judge, Anita Sarginson, who is also president of the New Zealand Chefs’ Association.

• Bronze medal (joint award): Middle Bacon

• Steak of Origin Second Place in New Zealand

Chris Brown says they’ve been working towards the top prize for several years and had entered products in the New Zealand Pork competition since 2009. “Two years ago we won two of the five gold medals, but we didn’t get the Bacon of the Year. It’s great to actually get there this year.”

“It’s a long process, you can’t rush it. You have to let all the flavours all draw in,” Chris says.

• Silver medal: Maple Dry Cured Middle Bacon

2010

Produced by Chris and Sue Brown, the butchery’s bacon has regularly won gold medals since it first entered the awards four years ago, but this year Ellesmere Butchery took the major prize with its sugar-cured middle bacon, which scored a remarkable 100 out of 100 points from the panel of 33 judges.

“While some butchers use an electric smokehouse and cookers to speed up the bacon and ham making process, I am a firm believer in making products the timetested way, using an old-fashioned country butcher’s smokehouse.

• Gold medal: Middle Bacon

Company profile

Hospitality service

Ellesmere Butchery is located within the rural township of Leeston, 20 minutes from Christchurch.

Ellesmere Butchery can work with your chefs and cooks to create a great menu.

It is one of New Zealand’s leading bacon manufacturers and has won over 25 percent of all gold medals in the last three years.

It will slice and prepare your meat to get the best out of your presentation style and will portion, pack and label to suit individual needs.

There small batches of bacon are now sold at over 10 high end fresh food supermarkets in Auckland and beyond.

All of its products are made in controlled batches so as to have total control over quality.

The company also has an online store at www.ellesmerebutchery.co.nz and will deliver nationwide.

As well as its bacon and hams Ellesmere Butchery also has a range of smallgoods which is the envy of other processors, with over 20 sausage flavours.

Ellesmere butchery is not a factory that produces run of the mill products in high volumes for the masses but produces high quality products manufactured by hand from start to finish by its highly trained staff. The Butchery provides a retail service through its shop and also provides a wholesale service and a private processing service. It is registered as a dual operator butchery that runs its own NZFSA approved Risk Management Programme. All of Ellesmere Butchery’s meat is sourced locally and aged correctly to maximize flavour and to ensure it is as tender as possible. It has a modern plant equipped with three chillers, a blast freezer, a storage freezer two cutting rooms, a small goods room and a cook room.

Ellesmere Butchery offers a free delivery around Christchurch for orders over $500.

”

Ellesmere Butchery 79 High Street, Leeston T (03) 324 3419 E Chris_Brown@ellesmerebutchery.com www.ellesmerebutchery.co.nz — Advertising Feature

Supplies quality New Zealand Pork to discerning customers.

Proudly Supporting the Ellesmere Butchery

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Ph: 03 352 2799 Fax: 03 352 2792, 97 Sawyers Arms Rd, Christchurch, www.bunzl.com.au www.canterburytoday.co.nz December 2012/January 2013 | 91

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23/11/12 1:57 PM

Luxury in

the suburbs

Mid-way between Christchurch’s central city and the airport, a warm, inviting hotel is the perfect place for business or leisure travellers. Surrounded by awardwinning gardens, the Elms Hotel is not just another hotel to clutter the urban space, but an attractive addition to the landscape. The surrounding suburb of Papanui provides visitors with easy access to shops, restaurants and is not far from many of Christchurch’s leading tourist and sporting venues – quite simply the Elms Hotel is a great place to stay. And as renovations continue full space ahead Elms Hotel is set to simply get even bigger and better.

Watch this space The venue will soon house a top-class wedding, conference and event centre, which, combined with its picturesque gardens, fine restaurant, bar and the top-quality service Elms Hotel prides itself on, will make it just perfect for any special celebration. The new conference facilities, restaurant and bar are all set to be up and running in January 2013 – giving Cantabrians another top-class, all-in-one venue that will hold up to 200 people.

These rules provide the Elms Hotel with a list of markers to ensure it upholds its promise to “keep it green”. • Follow through the Target Sustainability project of the Christchurch City Council • Achieve the relevant Qualmark certification

Pick a room After a long day of meetings or a night of partying, there is no need to go far; simply choose one of the Elms Hotel’s range of attractive accommodation options endowed with all the things one would need to make for a comfortable stay. Studio and superior rooms The Elms Hotel has 69 studio and 19 superior rooms that offer a range of bedding configurations; be it a family room, a double or single room, twin, triple, or queen options. There are also rooms with interconnecting doors for groups travelling together. All rooms have easy access, with five wheelchair access bathrooms. In-house guest laundry is available with same-day dry cleaning and laundry. Enjoy the tea and coffee making facilities, a fridge, telephones, ensuites with shower and bath, electric blankets, hair dryers, radio and television. Executive suites The Elms Hotel has five executive rooms located on the fourth floor with city views and luxurious king size beds. Those wanting added luxury can choose from one of the two suites that have queen size beds and a spa. Luxury apartment

The Elms Hotel is now taking venue bookings for the up-coming summer season. Ask now for the all-inclusive wedding reception price; an option which is proving to be a very popular concept among clients.

“I WILL TURN UP WHEN I SAY I WILL”

Elms Hotel green rules

The Elms Hotel also has a luxury apartment that has its own private facilities and courtyard. This gorgeous apartment has a kitchen, laundry, breakfast bar, indoor and outdoor dining, a business desk and computer, television, DVD player and stereo.

™

NICK JONES

Environmental and social sustainability policy Elms Hotel does more than provide an attractive accommodation and event venue; it also ensures its quality service does not happen at the detriment of the environment. It has a commitment to maintaining the best environmentally friendly practice. Directors, management and staff all hold the desire to provide guests with a home away from home that leaves as little a mark on the environment as is possible. To ensure this vision is achieved an environmental manager has been appointed to discuss and address the environmental awareness plan with its staff, which is subsequently evaluated against a set of performance markers.

0508 H20 BOY FREE CALL 4

2 6

2 6 9

• Reduce water usage where this does not adversely impact on guests • To regularly review suppliers to better understand the process they work to adopt best environment practices • Limit the use of hazardous substances to an absolute minimum.

Good place to stay “I have been frequent to the Elms Hotel even before the Earthquake. Even though the main reception area is now operating from a makeshift shipping container outside the parking area, the Elms has pulled through its resources and kept the business going despite the damage to the earthquake city - with no let down of customer service and comfort. Personally the only problem I have encountered so far is that their Bar & Restaurant has been closed for sometime and I hope they will be able open it again soon. The hotel location is perfect - walking distance to almost all amenities and everything you would ever need.” Rajaj, Hamilton. As found on TripAdvisor October 2, 2012.

Operating since 1999

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• Increase energy efficiency where this does not adversely impact on guests

Words of praise

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• Hot water cylinder repair and replacement • Leaky taps/Blocked toilets • New housing • All plumbing alterations • Mains pressure hot water • Fire and wetback installations • Tiling and waterproofing • Digger/Tipper excavation and hire • Water main replacement and repair • Now also supplying tapware

• Minimise waste through review of packaging materials accepted into the hotel and to re-use and recycle such packaging were possible

“

past, roup of very acilities

Hospitality | Elms Hotel

Things to see and do in the region Airforce museum: New Zealand’s premier military aviation collection Albatross encounter: Get up-close with seabirds (Kaikoura) Aoraki Balloon Safaris: Hot air ballooning flights in Methven Black Cat cruises: Wildlife cruises and swim with the dolphins Ferrymead Heritage Park: Go back in time and see how people lived in Edwardian times Garden City Bowl: 24 lanes, automatic scoring, time-out centre Jetstream tours: Jet-boating adventure from mild to wild

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CHRISTCHURCH 8053

Kaikoura Wine Company: A taste of wine by the sea Tranz Alpine: World Famous train journey to the West

PH/FAX 352-8771

Elms Hotel 456 Papanui Road Papanui 8053 T (03) 355 3577 reservations@elmshotel.co.nz www.elmshotel.co.nz — Advertising Feature

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Servicing Christchurch & North Canterbury Region • • •

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23/11/12 12:06 PM

Hospitality | Blue Skies Conference Centre

A great place to build your business The current situation in Christchurch has left many businesses struggling to find places to hold day-long meetings, conferences, venues for team building or even somewhere to host a company picnic. The importance of leaving the office to impart new information, strategise about the future or even take part in some team bonding, without the day to day distractions of normal business life, ensures total focus is on the job at hand. But there still needs to be the convenience that people are not travelling too far from vital transport links, have adequate facilities to make the gathering successful and have the all-important space to spread out, if required. Just off State Highway One, 15 minutes drive from Christchurch Airport, is Blue Skies Conference Centre – a well established, dynamic facility offering a range of options suitable for all groups. From business conferences to corporate picnics, retreats, training courses to community or family gatherings, Blue Skies is the venue to cater for all occasions.

Conference centre Blue Skies Conference Centre offers a separate conference facility with two conference rooms which can be divided into four syndicate conference rooms: a lounge and dining room with full catering, available to suit your requirements. It also allows accommodation for 24 guests in the immediate building, with residual guests able to stay in the main complex accommodation, or at a nearby motel. Accommodation consists of 21 rooms (18 singles, 3 twins), with shared toilets, showers and laundry.

conference training equipment including: a data projector, video/DVD player and television, slide and overhead projectors, whiteboard copier, white boards, flip charts, radio/tape/CD player, blackboards and accessories. This means clients needn’t worry about having to bring it all with them. Blue Skies can also provide catering for businesses or corporate groups during their stay. Catering can be arranged to suit requirements with great value prices. The food is traditional home-cooked style food that everyone will enjoy

Main complex Part of the original building, the main complex can seat up to 100 in the main hall and sleep up to 48 in the 12 rooms (six bunk rooms and six twin rooms). While catering can be organised, there is also a dining room and kitchen where all eating and kitchen utensils are provided, a large bain marie, a large fridge, a chest freezer and commercial dishwasher and electric ovens. There is a PA system, DVD/CD player, data projector and screens available. The complex has two toilet/shower blocks and a laundry with coin operated washing machine and dryer.

Youth lodge

Outdoor swimming pool

The Youth Lodge is the newest of Blue Skies buildings with seating for up to 200 delegates/ attendees in the main hall. Set in a private area away from the main buildings, the lodge can accommodate up to 100 in bunkrooms with two adult units which include a double and single bed in one room, two singles in the other both with en-suite facilities.

There is an outdoor medium-sized pool suitable for up to 30 people, fully fenced with toilets and changing rooms. Not heated, the pool is only open during late spring until the end of term one.

There is a separate kitchen with all eating and utensils provided, a large bain marie, walk-in chiller, commercial dishwasher, commercial gas oven and an electric oven. It has both fixed-leg and fold away tables, white boards, PA system, DVD/CD/VCR player, ceiling mounted data projector and pull down screen, with two toilets off the dining room. The accommodation is supported with three toilet/shower blocks and a coin operated laundry with washing machine and dryer. With all of the facilites there is the flexibility of a day charge and accommodation charge for those guests staying on site.

Picnics The large grounds at Blue Skies, lends itself as an exciting venue for a picnic or barbecue. There is a hire charge for adults and children which includes use of the pool, flying fox and toilets. With the ample space available, groups have previously brought in spit roasts, bouncy castles and marquees to their functions.

Abseiling tower and climbing wall For those interested in a challenge and a bit of an adventure, the abseiling tower and climbing wall fits the bill perfectly. The highest abseil is 16m with a lower abseil at just eight. The climbing wall will take participants 9m up the tower. The climbing wall and abseiling activities are run by the Blue Skies Abseiling Team. Bookings must be made at least three weeks in advance of date required. All equipment and instructions are provided. Visit www.bsat.org.nz for further information.

Confidence course With 15 obstacles the confidence course is a perfect activity for team-building. The course includes the popular flying fox and takes about 40 minutes for a group to complete.

Initiative activities The eight initiatives are suitable for groups of up to 7-8 people per activity and also encourage communication, problem solving and teamwork. They include the spider’s web, electric fence, cable drum, balance drum, centre pole, river crossing, swamp crossing and high wall. Each activity takes about 15 to 20 minutes.

Orienteering

The conference centre can also be hired on a day rate which includes the use of the conference rooms, equipment, grounds and confidence course.

Orienteering is the perfect activity for individuals or small groups. Participants use the map to find the 26 markers located around Blue Skies. The course takes anywhere between 30 to 60 minutes to complete.

Blue Skies manager Gary Taylor and assistant manager Davitt Joslen are able to provide

Fitness circuit

KEN McNEE & ASSOCIATES LTD I NSURA NCE B RO KE R S

For those wanting an energetic activity, there are 18 exercises located around the grounds, for individuals or small to large groups. The course takes approximately 30 to 60 minutes to complete.

Barbecue Area There are also three barbecue areas on site which are available for work, social clubs or picnics.

Other on-site activities

fresh, delicious, high quality food at an

affordable

PRICE

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Water slides, tug-of-war ropes, pioneering timber and ropes, table tennis and pool tables.

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Blue Skies Conference Centre 12 Williams St Kaiapoi T (03) 327 8007 E gary@blueskies.org.nz www.blueskies.co.nz — Advertising Feature

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A healthier, tastier choice Canterbury pie lovers are being urged to try a delicious Marlow Pie from Dunedin - the award-winning pies taste great and are easier on the heart. Marlow utilises 100 percent vegetable fat, eliminating trans-fatty acids in their pastry. Marlow Pies offers 26 delicious types of pie, with its core range including mince, mince and cheese, steak and cheese, steak and mushroom, steak and cracked pepper, chicken satay and the kiwi favourite, sausage roll.

Just delicious Marlow Pies have been enjoyed by generations of New Zealanders throughout the South Island and have built a reputation for top quality and service, with the company taking pride in making sure each pie is made with tender loving care. Wholesome fillings, low-fat pastry and a care for quality ensure Marlow Pies fulfils its “meal in a hurry” promise. General manager Brendan Williams says Marlow Pies stand out from their competitors in several ways. “Marlow Pies are a healthier, tastier choice and we’re continually striving to do better,” he says. “We don’t have any trans-fatty acids in our pastry because we use vegetable oil instead of animal fat. We use goodquality New Zealand meat in our fillings. Quality is a big thing for us. We’re not a mass producer - we’re still a family business.”

CT#116 Pages 91-124.indd 95

Two years ago the bakery was the only Otago company to feature in the national Bakels Supreme Pie Awards, gaining a bronze for its mince and cheese pie. “With over 4500 pies entered annually in this competition, we felt a great sense of achievement and of a job well done by our team of dedicated bakers. Making good pastry is a real mix of art and science,” Brendan says.

Fundraising and catering Marlow Pies has a strong commitment to the South Island community and takes part in a large amount of fundraising for sports organisations, schools and other nonprofit organisations from Bluff to Nelson. The company makes use of a turn-key fundraising system based on fast-selling family pies with a share of the profits

“It’s about treating the pastry gently and being nice to it; giving it plenty of rest in going to the organisation. (see the the strenuous process of creating layers. website for details) The layers are the secret to the puff.” The company makes a range of family pies that are available in fundraising Williams has recently been to the packages, with a share of the profits biggest baking show in the world, an international trade-show in Munich, and going to the organisation. with a head brimming with new ideas has begun on pastry-based products to extend the Marlow Pies’ range.

South Island’s favourite pies Marlow Pies was established in 1990 in a small bakery in Marlow Street, South Dunedin. Brendan’s great uncle opened the bakery deep in the last century, and he is the third generation to carry on the tradition. All pies are now baked in the company’s King Edward Street bakery, which is due for a major renovation and upgrade later this year. The bakery began life as a Chinese restaurant and has grown organically since the mid 90s and now makes between 5000-7000 pies per day. Marlow Pies are available directly from the factory shop at the bakery, as well as most Pak ‘n’ Save, New World and Four Square supermarkets throughout the South Island. They can also be bought at Fresh Choice supermarkets in Christchurch, as well as Night ‘n Day, dairies and cafes. Brendan says while Marlow Pies are widely loved throughout the South Island, Cantabrians have been slower to recognise the brand. The company is working hard to grow its market share within Canterbury and help pie lovers discover the delicious taste of a Marlow pie. “We still make mostly everything by hand and still offer real home-cooked meat in rich gravy. A lot of our more mass-produced competition fail to retain the large fresh chunks of meat our pies contain.

Marlow Pies also does catering in Dunedin from Monday to Friday, offering a range of delicious platters to cater for a variety of events.

BIANZ Brendan Williams was elected president of the Baking Industry Association of New Zealand for a second term in August 2011, after serving one term as president and two terms as an executive member. The Williams family has links into the baking trade from way back and his parents even met years ago over a smoky donut fryer in one of his greatuncle’s bakeries. Williams has a passion for baking and taking an innovative approach to the business of feeding people’s desire for the good things in life.

Marlow Pies’ delicious range includes these best-selling flavours: • • • • • • • • • • • • •

Savoury mince Savoury mince and cheese Steak and cheese Steak and mushroom Steak and cracked pepper Steak, bacon and tomato Chicken satay Creamy chicken Chicken and mushroom Chicken and apricot Chicken, cranberry and brie All-day breakfast pie Sausage roll.

Interested in becoming a stockist? Discover 5 great reasons for stocking Marlow Pies: · You can choose from 26 different varieties · You can safely sell our pies knowing they contain 100 % locally sourced NZ meat · You can calculate your margins easily as our best selling products are price-banded · You can rely on our 100% customer satisfaction guaranteed replacement policy · You no longer need to stock frozen pies – Our pies are delivered fresh anywhere in the South Island overnight!

He enjoys inspiring his staff to be the best they can be and this year is actively encouraging them to become involved in the industry competitions to find New Zealand’s best pie and best bakery.

Brendan believes this will help ensure constant innovation and high quality standards within the team. It also allows him to teach them about the commercial realities of the business. He feels he still has much to learn in the industry and loves the networking opportunities that come with active BIANZ membership.

Marlow Pies 377 King Edward Street South Dunedin 9044 T (03) 455 8375 F (03) 455 8345 E canty@marlowgroup.co.nz www.marlowpies.co.nz

23/11/12 12:06 PM

Hospitality | The Naked Baker

Putting coffee on your table The name stands out; but then that’s appropriate for a bakery which stands out in a crowded marketplace with a top quality range of baked goods and its own popular brand of freshly roasted coffee.

The Naked Baker now offers a loyalty programme to its customers, utilising prepaid loyalty cards so regular customers receive ongoing discounts and rewards. “At The Naked Baker we do it the old fashioned way; baking everything by hand to provide that individual touch, using only the best of ingredients to provide only the best tastes,” Darren says.

If awards are any measure of success, The Naked Baker’s coffee ambition certainly was one, taking out an award at the 2006 NZ Coffeefest Coffee Awards. Its renowned Orgazmik Coffee is roasted on the premises and a wide range of blends are available, from the award winning gourmet spank special to the dark roast of the espresso 69. Master roaster Darren roasts the beans in an imported five kg coffee roaster which is situated in the café as a showpiece. “We source beans from many different origins and select them solely based on their characteristics, not price,” Darren explains.

“

At The Naked Baker we do it the old fashioned way; baking everything by hand to provide that individual touch, using only the best of ingredients to provide only the best tastes

A growing formula In 2003 business was booming and the size of the business doubled by expanding into the empty premises next door. Keeping up with trends, including offering seating and supplying espresso along with a range of pastry and yeast products to the locals, was obviously the right market to channel. The once small bakery was now The Naked Baker Bakehouse Café. In 2005 the pair developed their own brand of freshly roasted coffee, aptly named Orgazmik Coffee. Darren and Andrew’s passion and obsession for espresso and the café industry grew. “Our bakery produces fresh bread, cakes, pastries and gourmet pies, all baked on the premises,” Darren explains. “Our brand ‘Orgazmik Coffee, Your Daily Oral Addiction’ reputation has grown far beyond our expectations.” Available from the North Beach café, have in or takeaway, Orgazmik Coffee is also available for purchase 24/7 from the online shop, alongside a range of coffee products.

“

Testimonials

”

As with any hospitality organisation, success is determined by the experience of the patronage. Jill ordered catering and a birthday cake through The Naked Baker for her son’s 21st birthday. “The food was fantastic and so was the cake. Thanks heaps. I have made many recommendations to family and friends if any should require catering.”

Clark has been missing The Naked Baker since moving out of town, but has been making do with a stove top coffee maker purchased from the company which he says is fantastic. “Everyone who sees me using it and tries the coffee is impressed! Keep up the good work!”

“

The Naked Baker was established in North Beach in 2002. Darren Carlow had been a baker by trade for 15 years and within a year the business had expanded to a point where Andrew Sneecame on board, as a business partner to keep up with the demand for the popular baked goods The Naked Baker had become renowned for.

Come and visit!

142 Beach Road, North New Brighton

www.thenakedbaker.co.nz Ph: 03 3832393 | E: sales@thenakedbaker.co.nz

Find us on Facebook: www.facebook.com/roastery or search The Naked Baker

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Hospitality | Hotel St Clair & Pier 24

Hospitality | The Naked Baker

The people’s choice

Mobile espresso – coffee that comes to you The Naked Baker’s popular espresso coffee and freshly baked food is now available at your workplace or your special events through mobile espresso vans. • The Naked Baker comes to you at locations not serviced by traditional outlets

Bringing it to your place The Naked Baker offers a catering service that will impress your guests or work colleagues, particularly great for that work shout. Here is a list of the most popular, but call the team to request other options and delivery is available. • Club sandwiches • Fruit platters

• Delivered to you at work... everyday

• Vol-au-vents

• The Naked Baker can take care of fresh espresso coffee and great range of food so you can take care of your event!

• Cracker and dip platters

Perfect for your weekend sporting or community event, The Naked Baker mobile coffee vans charge competitive café prices. The unique mobile vans are can be made available for corporate or private events which can be centrally funded, where you or your organisation is funding the beverages at your function, or through a user pays system.

• Morning/afternoon tea platters

The Naked Baker team and operators are professional baristas, who are uniformed and trained in safe food handling. This means, reliable and professional service for both you and your customers. All you need to do is submit the enquiry form online and The Naked Baker will do the rest.

• Kids pack

• Sweet treat platters • Savoury platters • Chilli tenders and chicken chippies • French stick bites • Wraps • Cuiche bites • Sandwiches • Work shout platter (small and large) • Average Joe pack • Sports pack • Sushi.

Guests can enjoy luxuriously furnished rooms from spacious studio-suites to the hotel’s luxury apartments offering first class views, super king-sized beds, private balconies, LCD TV, en-suite bathrooms with under floor heating and deep spa bath and walk-in shower, and separate dining and kitchen areas. The hotel has a café and restaurant providing exquisite foods made from the skilled hands of celebrity chef Michael Coughlins and his experienced team. With more than 30 years experience in the culinary business, Michael has won numerous awards and has been appointed Lifetime ‘Platinum’ Ambassador for New Zealand Beef and Lamb. Serving up plates of pleasure, available to hotel guests as room service, Michael uses New Zealand-grown produce with a keen attention to detail to create his signature dishes which are honest and sublime; you can taste the passion in his food and his unique cooking style doesn’t go unnoticed.

Michael Coughlins

• Enjoy great espresso coffee and quality food

For those of you wanting to get away from the buildin zone of the city, Hotel St Clair in Dunedin offers superior accommodation with ocean views and a dining experience you’ll never forget.

Fast Hotel St Clair facts • 26 Luxurious Rooms and The Chart Room hospitality suite • Award-winning Pier 24 restaurant & bar • Oceanfront Views from Pier24 restaurant and most hotel rooms • Luxurious Bathrooms with heated floors • Nearby Spa with exceptional facilities and St Clair Hot Salt Water Pool • Guest parking facility below hotel • Wireless Internet Access throughout hotel.

The Chart Room is also the perfect venue to cater special occasions, reception, banquet, business meeting, small conference and wedding events.

The Naked Baker 142 Beach Road North Beach T (03) 382 3283 www.thenakedbaker.co.nz

— Advertising Feature

The hotel’s reputation for excellence has been spreading through word-of-mouth over the last three years. In recognition it picked up the award for Best New Hotel in 2010 and holds the New Zealand Beef and Lamb Excellence award and DineOut’s People’s Choice award. Quality accommodation, excellent service and distinction foods – attached to Hotel St Clair is a swinging golden tag of approval.

Hotel St Clair & Pier24 Restaurant 24 The Esplanade St Clair Beach Dunedin T (03) 456 0555 E info@hotelstclair.com www.hotelstclair.com — Advertising Feature

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Hospitality | Styx and Stone Restaurant

Covering

all tastes

Styx and Stone restaurant at Northwood offers a delicious quality menu and relaxed, intimate dining, while still being incredibly affordable.

Order a coffee, enjoy a selection of desserts and cocktails, sit in a homely lounge area and sink into relaxing leather couches.

Styx and Stone is famed for its stonegrill dining and uses only authentic, quality ingredients to create a memorable dining experience.

A big drawcard for Styx and Stone is its stonegrill - the only one in northern Christchurch.

“We have a really nice atmosphere here,” Diana Lowsley says. “It’s quite an upmarket bar, the surroundings are welcoming and the staff are great. Our chefs are very talented and are able to put out a wide range of meals for a reasonable price.” Styx and Stone offers a large selection of wine and beers, and you can sit at the bar or at one of the pleasantly appointed tables.

Stonegrill specialty

The stonegrill menu features lamb, venison, chicken, pork and beef. The popular Tasting Stone dish allows patrons to sample a selection of meats cooked just the way they like them on the stonegrill. “The stonegrill is our point of difference. It’s very popular and we’ve just purchased some more stones to keep up with demand. On Wednesday night we do a $20 stonegrill meal, plus $5 desserts,” Diana says. “Our a la Carte menu is very detailed and is also very popular. We have a $10 lunch menu every day, which is probably the best value for money you’d find.”

Styx and Stone was established two and-ahalf years ago by Neil and Diana Lowsley, who have created a restaurant and bar that is unique in its food offering and atmosphere.

Monteiths is the beer of choice at Styx and Stone, with a full range on tap including apple cider. There is a comprehensive wine list, a huge range of premium spirits and a great cocktail list.

Styx and Stone offers a large selection of wine and beers.

“

The stonegrill is our point of difference. It’s very popular and we’ve just purchased some more stones to keep up with demand. On Wednesday night we do a $20 stonegrill meal, plus $5 desserts.

”

Lowsley says one of Styx and Stone’s real strengths is that it offers food that is as good as you can find at any exclusive inner-city restaurant, but at a fantastic price. “People who live out here don’t have to travel far to get the same level of quality you’d get at a more expensive venue. We have a really great kids’ menu which is not all deep fried, and children get an activity pack when they dine with us.”

Styx and Stone

The a la Carte menu includes: • Crispy chicken • Oven-roasted salmon fillet • Herb-crusted pork • Eye fillet steak • Lamb cutlets • Salmon frittata • Gourmet fish n’ chips.

Stonegrill meals include: • Lamb Styx and Stone - the stonegrill specialists.

• Venison • Chicken • Pork • Beef

Wishes to thank Styx and Stone Restaurant for their ongoing business

• Tasting stone, with a selection of four meats.

The $10 lunch menu includes: • Fish n chips • Soup

ECOCHEM

is Christchurch owned and operated and has an ISO14001 Certified Environmental Management System.

• BLT • Open souvlaki • Vegetarian pasta.

Please consider changing to

ECOCHEM

to benefit your business, the environment, and the local economy!

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Hospitality | Styx and Stone Restaurant

Hospitality | Picton Village Bakkerij

Bakery rewards loyal customers

The perfect spot for a quiet intimate drink at Styx and Stone at Northwood.

Perfect for your next event Styx and Stone is perfect for that small function or birthday party and can cater to any dining preferences. The Northwood restaurant and bar’s Stone Room can hold up to 20 people seated for dinner and is popular for business dinners and birthdays. The Stone Room features a large solid macrocarpa table and highbacked leather chairs, making any function comfortable and intimate. The room is soundproofed from the rest of the bar. Diana says custom menus and catering options are available to suit any requirements. Out in the main restaurant and bar there is flexibility in seating - a couch by the soft flicker of a gas fire, a comfortable bench outdoors, bar tables and dining tables. Move a few tables and you have a dance floor.

Special weekly events

Styx and Stone covers all the major sporting events and has seven flat-screen televisions, as well as its big screen for big sporting atmosphere.

Tuesday is quiz night with quiz master Tomo Marsh. The quiz starts at 7.15pm and entry is free.

“We host all sorts of functions - we’re not just a one-stop shop.”

For something different, Styx and Stone hosts a Monday evening Texas Holdem Poker night at 7pm.

Lowsley says the Styx and Stone’s reputation as a destination restaurant and bar is growing. “It definitely pays to make a booking when you come for lunch or dinner because we’re often fully booked, particularly in the weekends and at lunchtimes. Reservations are necessary for our $10 lunches.” Patrons come from all around northern Christchurch, while Styx and Stone is also popular with people from Kaiapoi and Rangiora who are meeting friends in the city. Styx and Stone Northwood Super Centre 1 Radcliffe Road Belfast Christchurch T (03) 323 4497 F (03) 323 4498 www.styxandstone.co.nz — Advertising Feature

4 of the best reasons why Stonegrill can save you money... LOWER FOOD COSTS “Accurate portion control & minimum food preparation” -Imbibe Restaurant and Bar Whangaparoa

LABOUR SAVINGS “Stonegrill has a major positive impact on our kitchen wage costs-we can serve a large quantity of food on a weekly basis with minimum staff costs per shift at both of our Stonegrill venues” -Alton Francis, Manager of The Hanger and Black Salt INCREASED TURNOVER “Comparing month on month pre-Stonegrill we are 20-25% up on turnover, plus a 15% increase in acoholic beverages” -Triple 1 Five Cafe Rotorua TRAINING AND SUPPORT Stonegrills service support is second to none with the team fully understanding the technical elements of their product -Dayna General Manager of Degree Gastrobar

Picton Village Bakkerij stands at the forefront of baked delights, pulling a range of scrumptious foods out of its ovens as loyal customers earn rewards with every purchase through its new points system. The bakery is listed in Lonely Planet and online travel guide Tripadvisor as one of the best places to eat in the region. PVB has a strong following of customers and a growing list of high rating customer reviews for its award winning fresh breads, pastry foods, pies and desserts. The menu is a taste sensation full of flavour and smelling so good you’ll have your nose pressed up against the window. In the last couple of years the bakery has been going through some business changes, including a recent introduction of a computerised till system, able to gather and analyse information to improve business operations. Since the system was introduced seven months ago, the bakery has added more than 2500 local regular customers to its loyalty programme where repeat customers can earn rewards with every purchase. The system helps to measure repeat business and give early warning of changes to buying preferences, as well as being instrumental in reducing waste levels and in tight stock management. This is necessary in a business which prides itself on freshness and quality. Additionally, PVB has stretched its business to the grounds of Blenheim to share its love of quality food – a small retail outlet was established on Queen Street two years ago, attracting a different customer base and challenged with fierce local competition.

The well-established business, run by Dutchman owner and baker Peter van Beek and his kiwi wife and trained chef Rachel, have been serving out its deliciousness for the past 12 years and is titled as the best bakery in the South Island for the third consecutive year. PVB has proudly scooped up a mountain of awards including third place overall in the Bakery of the Year Award with section awards of second place in ‘Best Bread’, third in the Cake category and third in the Creative section. The business is now looking forward to competing in this year’s Marlborough Chamber of Commerce Business Excellence Awards. There’s no better reason to come to Picton – you’ll be in no hurry to leave, at least, not without a big basket of bakery goods to take home with you. Picton Village Bakkerij 46 Auckland Street Picton T (03) 573 7082 E pictonvillagebakery@gmail.com — Advertising Feature

JandA AFFORDABLE QUALITY FRUIT + SAVOURY BAKERS FILLINGS

Pleased to be associated with Picton Village Bakkerij Joknal Products Ltd, Bristol St, Riverlands, Blenheim

Ph: 0508-565625 Email: administ@joknal.co.nz www.joknal.co.nz/janda.htm

Call Tony at Stonegrill (NZ) Ltd on: 0274 343 683 | info@stonegrill.co.nz | www.stonegrill.co.nz

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Hospitality | Blax Espresso

Blax blasts into Victoria St Having lost a well publicised fight to keep its Montreal Street premises open after the Christchurch earthquakes, Blax Espresso Bar & Café has bounced back bigger and better in its new home, just around the corner at 100 Victoria Street. reopen elsewhere if I did not have the backing of my staff,” Jen says.

Owner Jen Black admits it has been an emotional journey relocating, but is now at peace with herself and her new surroundings, which also entail a little bit of the old. Jen and husband Chris Black, a hotel executive with Rydges, first opened Blax Espresso Bar in Montreal St 10 years ago, serving coffee accompanied by something light to eat, such as cake or homemade biscuits.

Fortunately for Jen, both Lucy and Clinton encouraged her to look for another spot for Blax and as fortune would have it, a former restaurant premise just around the corner in Victoria St became available and Jen leapt at the chance.

“

It is great to have quite a bit of the old Blax in the new Blax, even my customers comment on it. When we have lost so much it is comforting to have something of the old and familiar around you.

The Blacks fought to keep Montreal St open after the quakes, but lost the battle and Jen says some soul searching then went on as to whether they wanted to open again elsewhere.

Firstly the Blax team had to gut the premises and rebuild from the floor up and that meant new flooring. Fortunately they were able to salvage quite a bit from Montreal St and most importantly the main counter came with them.

“One of the biggest unknowns about having to shut and move premises was would our customers follow, or would they have changed their patterns because we had been closed for some time,” Jen says.

“It is great to have quite a bit of the old Blax in the new Blax, even my customers comment on it. When we have lost so much it is comforting to have something of the old and familiar around you,” she says.

supportive and patient considering as well as being closed for nine weeks it has taken a while to build up business again. The support I have received from my staff and suppliers, along with the gratitude from our customers has been very humbling.”

She sat down with her key staff, manager Lucy Jones and barista Clinton Burt, to discuss the future. “I would not have been able to

In addition to have the support of her staff Jen says the support of her suppliers was invaluable. “My suppliers have been very

Looking back Jen says it was challenging dealing with the earthquake fallout and making the move. “It was draining, physically,

Jen is also happy for other business owners and others struggling with dealing with the fallout from earthquakes to drop in for a coffee and a chat to talk about their experiences and to share her thoughts on earthquake recovery.

Proud Distributors of Al & Son Milk, Fresh Juices, Carbonated Drinks and Associated products to “Blax Espresso Bar & Cafe”

Hillyer’s go beyond expectations of a casual café experience, where fantastic food and quaint atmosphere come together for an experience you’ll want to come back for again and again.

Traditional recipes | Speciality pies | Quality coffee

”

mentally and financially… but now that I have done it, it feels really good to be a part of rebuilding Christchurch.”

www.juiceexpresschristchurch.co.nz

P. 03 348 8909, 11e Parkhouse Road, Sockburn

www.hillyers.co.nz

EXCITING NEW PREMISES AT 100 VICTORIA STREET We pride ourselves on our outstanding service, great coffee and the freshest of food · · ·

Freshly made cabinet food daily Gluten free available Wine and beer available

· · ·

Find us on FB

03 366 8982 Breakfast menu board – fresh & cooked to order Sweet treats a speciality Variety of seating options from a table for 2 to a boardroom table and high leaners

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Hospitality | Blax Espresso

“

We have responded to what our customers, both old and new, have told us. Our food is homemade style, what you would have at home but with our own twist to it.

”

Bigger and better

One of the biggest changes to Blax Espresso Bar has been the addition of a breakfast menu, for both week days and the weekends. “This has been well received especially on the weekends when we are extremely busy,” Jen says.

Jen Black says one of the key changes to the business with the move is that it has allowed Blax to grow. “Montreal St was a very intimate venue and while we have retained some of that feeling with the wall dividing the new premises, the move has allowed us to expand. We are now able to cater for larger groups with more seating for business lunches and family groups.”

Also grown has been the staff numbers with Blax Victoria St employing eight full and part time staff compared to four in Montreal St. “One of the drivers for me to reopen was to give my staff jobs so to be able to take on more staff is very rewarding.”

The menu has also grown with a wider range of food, light lunches and even wine. “We have responded to what our customers, both old and new, have told us. Our food is homemade style, what you would have at home but with our own twist to it.”

Jen has also noticed a growth in her customer base and particularly pleasing she says for the future of Christchurch is the growing number of tourists dropping in for coffee and a bit to eat. < The team at Blax Espresso, from left, Clinton Burt, Lucy Jones and Jen Black.

Blax Hours Monday to Friday: 7.00am – 4.00pm Saturday and Sunday:8.00am – 4.00pm

Blax Espresso Bar & Café 100 Victoria St Christchurch Central — Advertising Feature T (03) 366 8982

Hospitality | Quickenberry Lodge

Tranquil

escape

Only one hour’s drive from Christchurch sits a remote, cosy lodge, delivering excellent personal service in a tranquil location a world away from the hustle and bustle of city life. Quickenberry Lodge, situated at the Terrace Downs Golf Resort, stands out as an oasis in the high country of Canterbury. Set against a backdrop of stunning mountains, the lodge nestles into the large unspoilt adventure playground towering above the Rakaia River. Owners Christine and Robert deliver excellent personal service, which they say is the key to ensure customer satisfaction. “We provide dinner which we believe is as good as you will get anywhere in New Zealand. In the summer we grow our own vegetables and salads, and all our herbs come from our garden,” Christine says. Wake up in the morning sun in one of the lodge’s four rooms which looks out over peaceful farmland. Each room is fitted with an en-suite, has under floor heating, demist mirrors and heated towel rails, super king-size bed, air conditioning and other amenities. Guests can relax in the large lounge with an open fire place or enjoy reading a book in the cosy library.

“Tourists are amazed at the beauty of the Lake Coleridge area and the lake itself is almost untouched, the Rakaia River is still wild and untamed.” Christine and Robbie were awarded first place at the Best Hotel/Resort in New Zealand at the NZ Travel industry Awards and Best Dining Experience: Best Food and Wine Match, Best Service and Best Overall Restaurant at the Montana Food and Wine Challenge. Feel right at home at Quickenberry Lodge – why look any further.

Delicious four course meals are served up in European style, with a mix of Italian, French and Swiss themed dishes to be enjoyed with a glass of New Zealand or Australian wine.

Quickenberry Lodge Coleridge Rd Rakaia Gorge T (03) 318 6566 E quickenberry@xtra.co.nz www.quickenberry.co.nz

— Advertising Feature

Touch Screen POS Systems Full 24/7 support, onsite & remote service options Casio cash registers, IdealPOS, Quest, SwiftPOS & RMS Hospitality & Retail

EVERY GOOD MEAL STARTS WITH USING THE BEST INGREDIENTS

Proudly supporting Blax Espresso Bar & Cafe

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DESIGN NOTE: SEND PDF TO JANINE AT: COSSARSWINESHED@GMAIL.COM

Hospitality | Cossars Wineshed

Celebrate

in style

Nestled among the vines and Mediterranean influenced courtyard sits a unique event venue, a place where guests can be guaranteed a good time in a beautiful country setting - whatever the season. In spring the lavender around Cossars Wineshed is bursting into bloom. Its purple glow, the silver leaves of the olive trees and the wonderfully rustic barn doors provide a classic backdrop.

Throughout the year the changing season provides the perfect backdrop to Cossars, making it a uniquely beautiful place to celebrate all kinds of special occasions, be it a business function, a significant birthday or a wedding day. Owner, Janine Bayley says Cossars Wineshed has a different personality to match each season. “That’s one of the special qualities of Cossars,” she says.

The inspiration Janine says the magic and authenticity of Cossars was inspired after a three-year stint living in a village in the French Alps with her husband and two children.

“They were particularly attentive to creating an environment and an atmosphere where guests and friends were well taken care of, where they could relax and enjoy themselves and each other,” she says. “Celebrations were always first and foremost about people. Great attention was given to offering beautiful food, beverages, and also to the flow of the day. That sense of welcome and care stayed with you.” Those three years of exposure to the French hospitality taught Janine a lot about what it takes to be a great host; something she has obviously taken to heart in her day to day running of the business.

A space transformed A year or so after their return to New Zealand, Janine’s mother and her husband had purchased the soon-to-be Cossar’s Wineshed. At that stage the site was in a somewhat neglected condition. However Janine recognised its potential. “It still had great bones and there was a special feel about the space. It had the potential to become a

“

Photograph by Heather Ellis Photography

In summer the sun casts stunning shadows across the stones of the limestone-pebbled courtyard and the rambling white roses are in full bloom. Autumn has grand displays of opulent colour, crisp mornings and timeless days. Even winter has its own soft beauty, in this picturesque rural scene.

Janine and her family simply adored the French lifestyle and the emphasis placed on quality hospitality.

Cossars Wineshed has a different personality to match each season. That’s one of the special qualities of Cossars.

wonderful place for all kinds of functions and special events.” Despite the obvious hard work ahead of her, Janine was not fazed and took it into her hands to turn Cossars into the place it is today.

The perfect location Today Cossars Wineshed has certainly become a vision in vines; set on the edge of the Canterbury wine-region with its rustic French provincial style setting. Just a short 16km from Christchurch’s Hagley Park in the heart of picturesque Tai Tapu, this boutique event venue makes it the perfect location for a wedding. This gorgeous rural property has a range of versatile facilities. The gloriously highceilinged dining hall can seat up to 120 people, with an outdoor courtyard overhung

Moveable Feasts are delighted to be able to introduce our new a la carte dining service to Cossars Wineshed

03 389 8617 info@moveablefeasts.co.nz

That’s why no dish is ever pre-prepared, and why we work closely with our clients to establish how we can best serve them.

Fine fare Cossars has a full commercial kitchen where their preferred caterers create top-quality, delicious cuisine. Choose from one of Cossars’ preferred caterers; Lizzie’s Cuisine, Moveable Feasts, Stu’s Smokin' Barbeque, The Catering Department and White Tie Catering. From the succulent barbecue fare, to abundant family platters and fabulous seated menus there is something for all tastes, price ranges and dietary requirements.

Christchurch’s leading marquee, event and party hire specialists. Contact us today to find out how we can help you! 84-86 Gasson Street, Christchurch; Ph: +64 03-365-3339; Fax: +64 03-365-4369; Email: events@hydeparkhire.co.nz Web: www.hydeparkhire.co.nz

www.moveablefeasts.co.nz

We want you to enjoy the food as much as we enjoy creating it.

”

with olives trees, a fountain, inviting gardens and the vineyard. The surrounds and the resulting atmosphere is special, unique and welcoming; it's well- maintained without being overly primped to within an inch of its life so quests can really sit back and relax.

Proud to support Cossars Wine Shed

Cocktail functions, lunches, dinners weddings, corporate functions... At your home, office, venue or a marque we’ll establish what is required for the event... and then deliver it to your guests’ ultimate satisfaction.

P. 03 355 6468 E. lizzies@xtra.co.nz Open Hours; Mon-Sat 8:00am-6:00pm Lizzie de Lambert PO Box 36041 Merivale, Christchurch

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.COM

Hospitality | Cossars Wineshed Planning made easy Janine and her helpful team are always happy to assist with planning your event from beginning to end. Her passion for her work comes from a genuine interest in how and why people do what they do to create meaning in their lives, and the celebration of milestones along the way - large and small. “My driving force is about how Cossars can enhance and contribute to someone’s special occasion or experience,” she says. “It is important to acknowledge significant moments and achievements in life. It’s an on-going privilege to create an environment at Cossars where guests are taken care of, where the flow of the day is of prime consideration, and where they know they will wine and dine well. “It is truly satisfying to help bring someone’s dream or plans to fruition. Cossars creates wonderful experiences - it's what we value and it's what we deliver.”

On the

Hospitality | Hammersley & Chiany Thai Restuarant

Fine Thai flavour

Lizzie’s Cuisine: Delicious, stylish, seasonal produce to create personalised and delectable cuisine for your special occasions. Moveable Feasts: Now offering their new à la carte menu at Cossars. Providing a wide range of quality options from an afternoon high tea, to an elegant, formal seated reception dinner. Stu’s Smokin’ Barbeque: Offers unique wood-smoked and succulent meat flavours to truly complement every special event. The Catering Dept: Delivers familiar old favourites, along with some new cuisine concepts, in a uniquely Kiwi way. White Tie Catering: Offers anything from long candlelit dinners to paper bag lunches. They cater for anything and anyone with consistently fabulous food.

< Photograph by Tandem Photography Cossars Wineshed 29 Cossars Road Tai Tapu 7672 T (03) 329 6940 021 846 911 www.cossars.co.nz

Great ingredients meticulously fused to seduce your eyes, make your mouth tingle and fill your nose with exotic aromas is what authentic Thai food is all about. Fine Thai dining can be enjoyed at two great locations, Hammersley Thai in Shirley and Chang Thai restaurant in Hornby, two popular restaurants owned by Phil and Pei Terry.

— Advertising Feature

DELIVERING STUNNING EVENTS AT COSSARS WINESHED www.whitetiecatering.co.nz

Relax in a warm environment with friendly staff and enjoy first class authentic Thai food prepared by a fully qualified experienced Thai chef.

perfect venue for fine dining and is the ideal place to host a business meeting or corporate lunch. Chang Thai restaurant has been running successfully for eight years and is a favourite among locals. The restaurant serves exquisite full favoured dishes which exude the essence of Thai food. The restaurants interior décor has a Thai influence creating a warm and inviting ambience, allowing guests to enjoy excellent Thai infused food in true Thai style. Phil and Pei Terry have a 20 year history in hospitality and live by quality food and customer service. Diners are invited to enjoy exquisite Thai food in an ebullient atmosphere for an unforgettable dining experience. “We treat our customers as our guests and expect them to feel comfortable and valued. We have a loyalty system which equates to 10 percent benefits for the regular customer, plus monthly specials.”

The two restaurants offer guests an extensive menu of exotic dishes, from creamy and spicy Gang Penang, delicious sweet and sour Pad Preow Whan, Pad Thai and a generous list of other traditional favourites. “The ideal Thai meal is a harmonious blend of the spicy, yet subtle flavours and is meant to be equally satisfying to eye, nose, and palate,” Phil says. “We have five top Thai chefs that have a combined experience of all the different flavours of Thailand.” Only local meat and vegetables are used and many of the special dishes contain ingredients, such as tamarind and spices, imported from Thailand which adds to its authenticity.

Make your next event sizzle at Cossars Wineshed!

Hammersley Thai restaurant opened three years ago and includes a relaxing bar area plus outer dining beside a stream. It’s the

Residential & Commercial Gas Specialists Licensing Gas Fitters for all gas Installations Specialists in gas system design

03 389 8617 info@stus-smokinbbq.co.nz

www.stus-smokinbbq.co.nz

Hammersley Thai and Chang Thai Restaurants Christchurch T (03) 385 0004 www.chchthai.co.nz

— Advertising Feature

Proud to be the service provider for Hammersley Thai and Chang Thai Restaurants 24 Brisbane St, Sydenham, Christchurch Ph. 03 377 7599 | Fax. 03 377 9393 E. reception@ges.co.nz | www.ges.co.nz

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Hospitality | The French Bakery

How to deliver an award-winning product Christchurch’s French Bakery has reaffirmed its position as one of the leading bakeries in New Zealand by taking out a gold award at the 2012 Bakels New Zealand Supreme Pie Awards for its steak and cheese pie. Gary Barber, manager of the French Bakery, which supplies pastry products to the hospitality trade and supermarkets across the country, isn’t one to shout about the achievements of the company but admits it was a pleasing result. “These are not easy awards to win and the competition is very strong, with large numbers entering, but it is good to be a part of the competition and compare yourself with your peers.” Gary says the success in the competition can be attributed to the involvement of the bakery’s production manager Chris Dockrill, team leader Nigel Smith, and Phil Lyons who is responsible for pie recipe development. The winning pie was made with diced lean beef in a rich gravy combined with colby cheese and baked in the French Bakery’s superb pastry. The French Bakery, now in Port Hills Road, first opened its doors in Hereford Street in 1978, is the brainchild of Gary Barber’s father, Warner. Warner Barber had a chance meeting in Auckland with two business acquaintances who were importing bakery equipment and the idea of opening a bakery using time proven traditional French baking methods was born.

“There really was nothing like it around at the time,” Gary says. The French Bakery fast became a Christchurch institution specialising in French pastries and breads for the retail and hospitality industry markets. As The French Bakery grew in popularity so did its range of products and the staff needed to produce the bakery goods. Five years ago the company moved into its purpose built premises in Port Hills Road where it now employs 80 people and contracts others for delivery and maintenance. Gary puts the company’s growth down to three factors: consistency of quality, product range and the ability to meet customer demand.

“

These are not easy awards to win and the competition is very strong, with large numbers entering, but it is good to be a part of the competition and compare yourself with your peers. - Manager, Gary Barber

work there, it would work anywhere in New Zealand. The success of Dunedin sales gave us the confidence to expand further afield.”

Expansion Initially the company focused on the Christchurch and Canterbury market, but 10 years ago began to supply to the rest of New Zealand. The company’s Account Development team, as well as covering the South Island, is now also based in Auckland, Hamilton and Wellington. “Our first expansion was into Dunedin and our thinking was that if it was going to

”

He admits while the population in Auckland makes it an attractive market, it is also an extremely competitive one, with many companies competing for a share. He says to overcome this it is key for companies to identify their strengths and build on them. “The New Zealand market may be small in size compared to the rest of the world but it is a world leader in offering variety of produce.”

www.frenchbakery.co.nz THANKING OUR CUSTOMERS & SUPPLIERS FOR THEIR SUPPORT OVER THE PAST 35 YEARS (03) 366 1670 • 238 Port Hills Road, Heathcote, Christchurch • office@frenchbakery.co.nz 104 | December 2012/January 2013 www.canterburytoday.co.nz

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Hospitality | The French Bakery

Development The growth of The French Bakery has meant a significant investment in machinery by sourcing top quality ovens and other key equipment from across the globe, making its production both efficient and cost effective. Importantly the other key components which have allowed the company to grow are staff and suppliers. “The French Bakery has had continued success in providing products that are quality driven by European methods, as we have sourced a number of bakers from Europe to compliment our New Zealand team with skills and new concepts. “It is key, in addition to the expertise of our overseas bakers, we develop our own staff and we always have apprentices. It is gratifying seeing these young staff develop with the company and go on to ply important roles within the business. “The production team is multi-skilled to compensate for any movement in personnel or unforeseen absences of key staff.”

“

Making constant improvements, getting things right and then doing them better. The type of market we are in can be quite fashionable so it is key for us to be able to identify those trends and then exploit them. - Manager, Gary Barber

Of equal importance Barber says is its supplier network. “All our suppliers are critical to the success of the business providing us with specialised expertise.”

The future Overall The French Bakery has a conservative approach to future development, one which is based on the concept of doing things better. “Making constant improvements, getting things right and then doing them better. The type of market we are in can be quite fashionable so it is key for us to be able to identify those trends and then exploit them.” It is also important for the company to have the ability to expand into international markets. “We are currently assessing the international markets but it does seem the way forward, not only for us but for a lot of New Zealand companies, so it is something for us to look at.”

Key strategies to The French Bakery development plan include: • Operating in an export approved manufacturing site • Purchasing automated machinery to handle production growth and improve efficiencies • Potentially develop the export market to absorb increased capacity. • “Developing our registered French Bakery logo to become synonymous with distributors and customers is progressing well, with success in National Awards in manufacturing to support our quality drive,” he says.

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To find out more ring 0800 109 002 or visit our website www.accolade.co.nz www.canterburytoday.co.nz December 2012/January 2013 | 105

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Hospitality | The French Bakery

Key products for The French Bakery include: • Parbake breads and rolls

pies

• Pizza bases • Croissant and Danish • Pies and savouries • Panini and bagels • Tarts and biscuits.

• Speights Steak and Ale Pie: Prime Southern beef steak marinated in Speights Gold Medal Ale, “The Pride of the South” and baked to perfection in traditional pastry. • Steak: Tender pieces of beef marinated in a rich gravy. • Vegetarian Pies: Gold medal award winning combination of vegetables including kumura and tomatoes, fresh herbs, lentils and cumin curry.

Products

• Venison Pies: Venison braised in red wine and fresh herbs with fresh mushrooms

Get in touch with…

The French Bakery product range is neatly split 50/50 between yeast products and pastry products.

Sales manager Graham Lamond has experience within the hospitality industry including 14 years with Lion Breweries as South Island sales manager and he looks after “This offers one-stop sourcing for our all aspects of sales and marketing for The distributors and balances the bakery operation French Bakery. for diverse production and sales opportunities.

• Lamb & Mint: Tender Lamb lightly seasoned with mint

“With our frozen product range expanding, it will become critical to ensure our new growth plans include complete storage and distribution detailed systems for the New Zealand and export markets.

• Smoked Chicken: Smoked chicken in a cheese sauce flavoured with sage

“Our existing work methods and systems have negated customer complaints or recall issues, to allow repeat business to play an important part in our expansions plans.”

• Steak, Bacon & Cheese: Tender pieces of beef combined with bacon in a cheese sauce.

Factory Shop opening hours:

• Steak & Guinness: Recipe of subtle flavoured steak marinated in 100% Guinness garnished with semolina.

Monday – Saturday: 8am – 6pm • Bacon & Egg: A Kiwi classic-pieces of bacon and an egg are baked in French Bakery pastry

Sunday: 10am – 4pm

dry goods · frozen foods chilled foods · ethnic products Suppliers to Restaurants, Cafes, Hotels, Caterers, Fast Food Eateries, Retailers, Establishments and Distributors

• Steak & Mushroom Pies: Lean beef seasoned with fresh mushrooms • Mince Pies: Lean beef mince lightly seasoned with a hint of Rosemary • Mince & Cheese Pies: Lean beef mince in a mild chilli sauce with grated colby cheese. • Steak & Cheese: Diced lean beef in a rich gravy combined with colby cheese.

Congratulations on your Gold award for your Steak & Cheese pie 2012 We are proud to supply fresh eggs to French Bakery Ph. 03 543 8383 0508 545 454 E. sales@ewingpoultry.co.nz

Service Foods is proud to support The French Bakery Phone: 03 389 9909 | Fax: 03 389 9699 220 Cumnor Tce, Woolston, Christchurch

The French Bakery 238 Port Hills Road Heathcote Christchurch T (03) 366 1670 E office@frenchbakery.co.nz www.frenchbakery.co.nz — Advertising Feature

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THE GREEN WAY TO CLEAN “It cleans, it’s green and it’s made here”, is a slogan ECOCHEM owner Vince Williams is proud to stand behind. ECOCHEM is a Canterbury owned and operated business which produces and supplies chemical based products such as detergents and sanitisers, for restaurants, cafes, caterers, breweries and rest-homes, as well as for fish, meat and game processors.

“Imported plastic for packaging creates a negative effect upon NZ’s balance of payments; and a negative effect upon the environment when chemical packaging is wasted.”

Vince Williams is an experienced chemist and chemical engineer with a BSc(Hons) from the University of Otago. He started ECOCHEM from its Clarkson Avenue base over three years ago after a career working for other chemical product manufacturers.

To overcome this wastage Vince has a policy of re-use for all containers, taking away old ones, cleaning and re-using. Those which can’t be used are recycled. “This eliminates a huge amount of waste and also helps us to keep the customers’ cost down, as we are supplying them with the product only, not the containers.

“I didn’t like the way the industry was going, with increasing foreign owners who had no commitment to respecting the New Zealand environment,” Vince says. “Many chemical suppliers are supplying legacy products which may cause significant health issues, and often poor cleaning performance.”

“We aim to take the hassle out of the chemical supply to businesses. We will supply, handle, and replenish the supply to the dishwasher and glasswasher then remove any empty containers to eliminate hazards. Customers only pay for the liquid - we retain ownership of the container.”

Vince successfully set about designing cleaning and sanitising products which eliminated all of the known longterm major chemical hazards. As well as eliminating the chemical hazards Williams wanted to ensure all his products would not be harmful to the environment.

In addition to the chemical products, ECOCHEM supplies a range of soap dispensers, spray bottles and plunger pumps at great prices. Electronic pumps are often supplied on a ‘free-onloan’ basis if the customer only uses ECOCHEM’S produtcs.

“Most of the chemicals used in the industry are biodegradable and have been for many years, but the biggest waste is the dumping of the containers which are made from a high-grade petroleum based plastic.

Chemicals of Concern Chlorine: ECOCHEM’S products are designed to eliminate the need for chlorine.

nonylphenol activates oestrogen receptors in cells, which in turn alter the activity of certain genes.

For example, in experiments it has been found to stimulate the growth of breast cancer cells; will feminise male fish and is suspected to feminise men. Because it can penetrate skin, this is a potentially tragic hazard and ECOCHEM strongly urges companies to eliminate it from the workplace.

Formalin: Also known as formaldehyde, this was regarded as safe 40 years ago but is now known to cause cancer. Many pink hand soaps and pot washing detergents are still preserved with formaldehyde. ECOCHEM’S products are free of formaldehyde.

NTA: Sodium Nitriloacetate (CAS 139-139) has been classified as 6.7B by ERMA thus has been obliged to carry the warning Suspected of Causing Cancer on the labels since July 2008. ECOCHEM’S products are free of suspected carcinogens.

Meths: Methylated Spirits may contain Bitrex, and does contain fusil oils and aldehydes, all of which are unpleasant to taste and smell. ECOCHEM offers METHS WP which is colourless and free of unpleasant odours as it is comprised of food grade alcohol denatured with methanol.

The Ecochem Promise • ECOCHEM offers products with premium cleaning performance at modest cost. • ECOCHEM’S products eliminate insidious long term negative health effects. • ECOCHEM is eco active. • ECOCHEM aims to reduce your costs and reduce clutter in your workplace. • ECOCHEM will replenish supplies ASAP, and pick up empty packaging on a regular basis. • All prices include delivery - there are no hidden costs. • Packaging is re-used or recycled to lower cost to customers and provide local employment. • Local ownership by a qualified chemist ensures quick and accurate technical response.

ECOCHEM 5 Clarkson Avenue Christchurch T 03 377 1892 E vince@ecochem.co.nz www.ecochem.co.nz

Chlorine creates persistent dioxin residues, corrodes dishwashers, makes dishwasher electrics unreliable, plus makes ceramic and metal items more “Overseas owned companies don’t seem liable to stain and harder to clean. to care what happens to the chemical Nonylphenol: Researchers in England containers once the chemical has been have found that in trace amounts used, and particularly for the smaller packs will just supply new product in a new container.”

Please consider changing to ECOCHEM to benefit your business, the environment, and the local economy!

Phone: 03 377 1892 • ECOCHEM.CO.NZ

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Healthy Eco Friendly Chemicals and Environment Management Systems for Hygiene in NZFSA Audited Premises, Restaurants, Cafes, Laundries, Hotels, Camping Grounds and Rest Homes We are Christchurch owned and operated and have an ISO14001 Certified Environmental Management System

26/11/12 10:03 AM

Hospitality | Pepperoni

More than just pizza Taste is everything when it comes to a great meal and Pepperoni’s has some fantastic tasting pizzas, pastas and tapas. Pepperoni is an Italian-inspired restaurant and cafe renowned for its popular authentic pizza’s ranging from traditional Pepperoni, Margherita and Tropicale, to Italian meatballs and house-smoked salmon, as well as a range of very tasty vegetarian pizzas such as Daniela and Quattro Formaggio. The restaurants other dishes include risottos, pastas and Italian style tapas that use fresh locally sourced ingredients synonymous with great Italian food, such as blue cheese parmesan, mozzarella, mushrooms, chilli, onion, oregano and Italian herbs. The restaurant recently re-opened on Madras Street after its Stanmore Road premise was destroyed in the February 22 earthquake. Owners Martyn Johns and Kate Hickey are extending the previous menu to include a wider range of offerings than just “the best

Dine in

Menu Pizza / Calzone Pepperoni Pomodoro base, Pepperoni, oregano, garlic, cracked pepper & mozzarella Margherita (V) Pomodoro base, fresh tomato, fresh basil, cracked pepper & mozzarella

“

Being in a new location gives us a great opportunity to take the winning formula we had and add more.

”

tasting pizza in town,” to include tapas, pastas, salads and great array of Italian and New Zealand wines and beers, including craft beer on tap.

“Being in a new location gives us a great opportunity to take the winning formula we had and add more,” Martyn says. Pepperoni is now open for lunch and coffees from 10am during the week and holds its happy hour every Friday from 4.30pm to 6pm, with discounted house wines and beers as well as discounted tapas. Whether you want to enjoy a dine-in meal for big groups (including private functions for up to 50 people) or small gatherings, Pepperoni can cater both lunch and dinner to suit every occasion. If you fancy eating authentic Italian food with friends and family at home, Pepperoni also allows you to takeaway most dishes on the menu. You can guarantee this place only uses fresh, high-quality ingredients from local suppliers to make some of the tastiest pizza, pasta and tapas in Christchurch. The real reward is in the taste.

dry goods · frozen foods chilled foods · ethnic products

Alfredo Confit garlic base, caramelised onion & mozzarella finished with pancetta, roquette, shaved parmesan & balsamic glaze Polpetta Pomodoro base, Italian meatballs, caramelised onion, chilli, mozzarella, fresh oregano, fresh basil & provolone Al Salmone Pomodoro base, smoked salmon, artichokes, baby spinach, fresh oregano, olives, mozzarella & cream cheese Daniela (V) Pomodoro base, baby spinach, sundried tomatoes, olives, garlic, provolone & mozzarella Italiano Pomodoro base, tomato, Kalamata olives, capers, anchovies, cracked pepper, fresh oregano & mozzarella Alla Zucca Pomodoro base, roasted pumpkin, smoked chicken, blue cheese, mozzarella finished with roquette, shaved parmesan & balsamic glaze Francesca (V) Pomodoro base, capsicum, roasted pumpkin, caramelised onion, feta, fresh basil & mozzarella Tropicale Pomodoro base, fresh pineapple, pancetta, fresh oregano, mozzarella & cream cheese

Quattro Formaggio (V) Confit garlic base, feta, blue cheese, parmesan, mozzarella, mushrooms, fresh oregano & Italian parsley Piccante Pomodoro base, smoked chicken, Italian sausage, onion, capsicum, chilli, olives & mozzarella Prosciutto al Funghi Pomodoro base, prosciutto, mushrooms, fresh oregano & mozzarella finished with roquette, shaved parmesan & balsamic glaze Molto Carne Pomodoro base, Pepperoni, Italian sausage, bacon, mushrooms, olives, garlic & mozzarella Agnello Braised lamb, fresh tomato, olives & mozzarella finished with roquette and tzatziki

Dolce Blood Orange Gelato (G) House-made, traditional Italian gelato served with fresh mint Vanilla Bean Pannacotta served with strawberry and basil compote & pistachio biscotti Brownie al Cioccolato (G) served with warm chocolate sauce, Chantilly cream & berry coulis Torta di Formaggio Ask staff to see today’s cheesecake flavour served with Chantilly cream & berry coulis Affogato A shot of hot espresso and our house-made vanilla bean gelato

Pepperoni Italian Inspired Restaurant and Café Madras St Christchurch T (03) 377 2726 E info@pepperoni.co.nz www.pepperoni.co.nz — Advertising Feature

Suppliers to Restaurants, Cafes, Hotels, Caterers, Fast Food Eateries, Retailers, Establishments and Distributors

Service Foods is proud to support Pepperoni

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Hospitality | Clink Restaurant & Bar

Clink,

Bottled to

the place to be in Sumner

In the heart of Sumner sits Clink Restaurant and Bar where customers will enjoy fresh New Zealand cuisine and discover new cocktails created every week. Clink also serves an extensive range of drinks from New Zealand craft beers and local Waipara favorites, such as Crater rim, Black estate, Pegasus bay and Aatahua. Customers are invited to join the Clink Inmates Association to take advantage of the birthday club and to be the first to hear about its “tastes at Clink “evenings with guest winemakers and brewers.

Hospitality | No1 Family Estate

The building which homes Clink was revamped in the 90s around an historic cottage originally built in the 1880s. With its original stone walls, wide timber floors, leather couches and open gas fire, the bar is a great place to catch up with friends for a drink and a bar bite. Happy hour runs daily on weekdays with live acoustic music from talented and up coming individuals and duos. Favourites like Hera and Jed, Kate Anastasiou, Dr Sanchez to name a few. Late night Friday’s Clink hosts Christchurch’s only funk and soul night with local DJ Nava on the decks with retro funk that will get you moving. With food and drink to tempt and tantalise, you’ll find something different at Clink restaurant and bar.

“With the demise of so many venues postearthquake there has been a strong need for venues that can cater for big and small groups. Clink is the perfect place for your function, from sit down dinner to cocktail parties,” owner Rachael Lonsdale-Hope says.

perfection

There must be truth in the saying ‘wine improves with age’ because No.1 Family Estate religiously follow the tradition of winemaking from its French heritage of more than 12 generations. The winery, located in Marlborough, was established in 1997 and is run by the Le Brun family; founder Daniel Le Brun, his wife Adele and their adult children Virginie and Remy. Marketer Adele Le Brun says the family has carefully nurtured its award-winning wines. “We offer something unique as we are the only specialists in method traditionelle in New Zealand. We grow our grapes especially for method traditionelle and only use those in Daniel’s native champagne. “It is the only winery in New Zealand where you can try only this style of wine. We encourage people to visit and try our range, for which we do not charge, unlike many others now on the wine trail. “We now have for sale at the cellar door the newly released Cuvee Adele. The bottle is encrusted with a shower of Swarovski Element crystals – it is very limited and available at the cellar door and selected retailers.”

“The kitchen team led by Rob Hope, ex Millbrook executive Chef, bring a new menu out every season. Siply good food in the Clink kitchen is their motto with all breads, pastas, desserts, sauces and condiments made fresh.”

• Enjoy the range of beers, wines and cocktails • New cocktail creations produced every week • Taste new concoctions on the ‘tap tour’

• Full Accounting Service • Accounting SoftwareTraining & Support • Audit and Assurance Services • Business Consulting Mike Medlicott, Principal 2nd Floor, 137 Victoria Street T. 03 379 0829 E. mike@marriotts.co.nz W. www.marriotts.co.nz

• Quality New Zealand cuisine made fresh • Enjoy food and drink in the sunny and sheltered courtyard or huddled round the fire in the historic bar

• Number one Cuvee • Number one Rose • Number eight cuvee • Cuvee Adele • Cuvee Virginie • Cuvee Remy • Shooting Star.

From hand-harvested grapes, to state-ofthe-art processing equipment imported from France, the family prides itself on delivering one of the most refined wines in New Zealand. Passion has been poured in to its creations, proving attention to detail and passion prevails. No.1 Family Estate successfully released its first wine, Cuvee number one in 1999, which picked up the trophy for Best Bottle Fermented Sparkling Wine at the International Wine and Spirit Competition in the UK in 2001 and is just one of many countless awards. Coat your taste buds in rich flavours and savour every little bit of pleasure - you’ll be studying the label relentlessly trying to work out where the magic ingredient comes from.

On offer at Clink…

We are pleased to be associated with the team at the Clink Restaurant & Bar

Methode Traditionelle wines:

From left: Adele Le Brun, Remy Le Brun, Daniel Le Brun and Virginie Le Brun.

No. 1 Family Estate Ltd Blenheim T (03) 5729876 E no1wine@xtra.co.nz www.no1familyestate.co.nz — Advertising Feature

• Join the Clink Inmates Association to hear about new taste evenings • Clink is the first business in Christchurch to pour Stoke. Clink Restaurant and Bar 29 Wakefield Ave Sumner T (03) 326 5353 E info@clink.co.nz www.clink.co.nz — Advertising Feature

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Property & Construction | Camrose Estates

An investment in your own life Living an idyllic kiwi life conjures up images of children playing freely, no traffic, space to breathe, a vibrant community and living amongst New Zealand’s most stunning landscape. But most of all living this life means you have the time to stop and value it all. Only an hour’s drive from Christchurch and 20 minutes from Ashburton, Camrose Estates offers the best of New Zealand life – tranquil surroundings and a community which cares for those who live there. For those who want to take life at full throttle, Methven also offers the opportunity to be surrounded by some of the best adrenalinfuelled fun in New Zealand. Lying at the foot of the Mt Hutt Skifield with another seven ski areas and more than 1000 sq km of challenging ski terrain close by, the friendly town of Methven is also a fantastic summer destination with visitors keen to try out the range of outdoor activities. Many come to try out jet boating, river rafting, fishing, skydiving and hot air ballooning or just to marvel at the panoramic views of the Southern Alps. Talk to us today about your plans for the future!

OUTSTANDING FEATURES Brent Anderson has the team committed to bringing your your building projects alive.

IN EVERY BUILD

• New Homes • Alterations • Additions • Farm Buildings

Making the move Many families have already seen the value of living in a rural township with the convenience of being located close to Ashburton and Christchurch, and made the move to Camrose Estates. Camrose Estates offers competitive pricing and sizable sections, with prices starting from $140,000. Sections range in size from 644sqm to 1102sqm. Purchasers can either chose a section or chose from land and house options – still with the flexibility to pick the section and style of house they want. More than a quarter of the 44 sections included in the first phase have sold. The development will eventually cover 23ha and feature large open spaces – perfect for walking or plenty of space for families to play. Because Methven provides a relaxed, welcoming environment, good education support and a range of business opportunities, it is the ideal place to raise a family. Camrose Estates director Andrew Mason says many have now taken advantage of this opportunity. “With Camrose Estates we’ve been able to combine an amazing lifestyle with a fantastic community full of everything families need to feel at home. It’s a great place for every stage of life; to start a family, raise children or enjoy an active retirement.” Because of the focus on providing an outstanding environment, Camrose Estates will soon be installing a state-of-the art playground. “It will include two flying foxes so that kids can have races against each other, instead of waiting round for their turn. We’re hoping it will be a real asset to the whole community of Methven.”

With the recent growth in the midCanterbury area and with this growth likely to continue, Methven and its surrounds provides an extremely attractive proposition for those wanting to set up in business, or to lead the life they always dreamed of, while still being within commuting distance to the bigger centres.

Sections from $130,000 House and land packages from $400,000 4 bed two bath completion Nov 2012 $489,000

3 Lochhead Crescent, Methven

Brent Anderson Builder

Working with the community The Camrose Estates development was previously part of the property owned by the Lochead Charitable Trust. The trust was established with a focus on investing in education and supporting the welfare of citizens of the region. The trust is still a shareholder in Camrose Estates. Through the sale of land and subsequent development, amongst other initiatives, the trust has been able to donate a significant amount of the purchase money to the Methven Heritage Centre project – a dynamic new facility that incorporates conference and event facilities, war memorial, a visitor attraction, Methven i-Site and the Heritage Café. The trust previously donated the use of its land to the Te Puawaitanga Charitable Trust, which funds Methven’s full-time youth development liaison. Camrose Estates is proud to continue this donation thereby assisting Te Puawaitanga to continue the great work it does within the community.

Ph: 302 8735 • Cell: 0274 387 388

Your Neighbourhood Specialists Mark 0274 90 9991 Rach 0272 42 9799 Office 03 3033093 E sales@methvenrealestate.co.nz www.methvenrealestate.co.nz

Camrose Estates PO Box 36502 Merivale Christchurch T 0508 226 767 E andrew@parkhillproperties.co.nz www.camrose.co.nz

— Advertising Feature

Cardno is proud to support Camrose Estate Cardno is an ASX-200 professional infrastructure and environmental services company, with expertise in the development and improvement of physical and social infrastructure for communities around the world. Cardno’s Christchurch team includes leading professionals who plan, design, manage and deliver sustainable projects throughout Canterbury and New Zealand.

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Property & Construction| Aspiring Log Homes

A greener building solution Despite what your childhood memories and fairy tales tell you, a log home is not something you stumble across as you wander lost in the forest. In fact, log homes have become a popular, environmentally friendly option for city and country dwellers alike. With the right knowledge and expertise, log homes can be built into any space and will give homeowners a long-lasting and cozy place to feel right at home. Builder, and owner of Aspiring Log Homes, Mat Rusher has transformed his passion for his work and his love of wood into a visionary company. “I’m trying to build my way into the future through innovation, environment and technology. “I have started my plan, based on the principles that we, the earth and humans, as a whole need to start thinking more circular, in the ways of re-use, reduce and recycle.” So armed with almost a decade of experience and a grand total of 30 built log homes, Mat has made his company, Aspiring Log Homes, the place to go to if you are looking for an original, uniquely beautiful and “green” home to live in.

The list of benefits goes on… Custom fit Each log is fitted and hand-cut to fit its neighbours; every contour is individual and allows each log to nestle into the next with simple gravity holding it in place. Trees grow to withstand the wind; they have natural flex, combine this with the interlocking corner joinery and log homes are naturally resilient to earthquakes in a way that neither bricks nor weatherboards can be. Long-lasting With the right build and right maintenance, log homes can last centuries. The logs can be treated during the build, with a choice of natural fungicide or protective stain that will protect them from the elements, maintaining the home for years to come. Occasional maintenance and every home will last for generations Warm and safe Logs have a high thermal mass. The roof will still need insulation, but the walls come with insulation built in. The scribed fit means that there is no air-flow around the logs - it’s actually within the logs retaining the heat within the home. The logs are also more fire resistant, because the logs, selected to build homes are so dense and are perfectly nestled due to their scribed fit, there are no inter-log-cavities for oxygen, so only the outer surface will char only. This also allows the building to retain structural integrity in more intense flames that would destroy a conventional house. Modular design Building to your specifications - if you eventually want a 5-bedroom mansion, but can only afford a 1-bed love-nest, Mat can work with that, adding vestibules as money allows.

No project too hard Aspiring Log Homes has the capability to design homes for all climates, all locations and all designs. Despite being based in Dunedin, Mat says he and his team are more than capable of getting the project done – no matter the location. “I build the log shells down here,” he says. “But they can be transported to any destination including overseas - by helicopter if necessary.” Mat works together with clients, architects, engineers, draughtsmen and other tradespeople, on-site, to ensure the exact dream home will be built. “Any design specification can be met; from a five-bedroom mansion to a one-bedroom-love-nest. “We are happy to continue with the traditional, tested-time pieces and equally happy to integrate log homes with new or old materials including mud, straw-bale, traditional framing, recycled tyres, glassbottles and coke cans,” he says. “There are hundreds of options out there to help us step in the right direction.” With the ever-present reminder of earthquakes, Aspiring Log Homes has also designed a combination of Log Home and post and beam buildings to suit the more urban housing market with houses that will stand strong in the face of earthquakes.

Deep pockets are not required Those interested in becoming log-home owners need not fear – it isn’t all too good to be true. Mat promises that Aspiring Log Homes will not charge the earth. “We bring the cost down to an affordable level so you can have your very own grand-design.” The costs are not as expensive as everyone thinks, as each log has the triple purpose of being your exterior surface, your insulation and your unique interior facia. Mat also points out, if desired, potential owners can be a part of the building process. “If they’re willing to learn, I can show them how to be a part of the build. Stripping your own logs is immensely rewarding and if confident with a chain saw I might even be able to pass on some of the tricks of the trade.”

Edible Forest Fungi New Zealand Limited We have 30 years experience and have been involved in 95% of NZ’s successful truffle and mycorrhizal mushroom plantations For porcini, truffle, brown birch bolete, saffron milk cap or painted bolete trees contact: Oregon Nurseries, P.O Box 384 Oamaru Ph.(03) 431 3627 | www.effnz.co.nz

The list of benefits Beyond the price, the benefits are numerous, as logs are renewable and long lasting. All logs used by Aspiring Log Homes are taken from a certified plantation at around 50 years of age and once placed into a home, that log will be in place for over 300 years. All the off-cuts can be used; they can go onto make furniture, keep your home toasty or make a sociable night around the brazier even warmer. None of the construction materials need to go into the land-fill. Aspiring Log Homes T 021 029 64763 E aspiringloghomes@gmail.com www.aspiringloghomes.co.nz

Truffles & Mushrooms (Consulting) Limited Contact Dr Ian Hall for advice on establishing plantations or remedial work on incorrectly established plantations P.O Box 268, Dunedin 9054 | New Zealand Ph.(03) 454 3574 | truffle2@ihug.co.nz www.trufflesandmushrooms.co.nz/page18.html

— Advertising Feature

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Agribusiness | B A Murray

Agricultural know-how you can call on The New Zealand agricultural sector contributes almost half of the export earnings for the entire country. With these figures in mind it’s good to know that Cantabrians have their own family-owned business at the helm. B. A Murray has been servicing our country’s world renowned industry for well over 60 years. B.A Murray was founded by husband and wife team Bryan and Anne Murray to service the agricultural and horticultural sector. Their high quality of work still continues to be the hallmark of the company today. You won’t find a website for B.A Murray – simply because they don’t need one as their work speaks for itself. Agriculture as an industrial sector alone employs approximately 11 percent of New Zealand’s workforce therefore it is of paramount importance to keep the land fertile and productive. Bryan, 82, expanded his business after word spread of their impeccable workmanship in the field of, well, fields. Not only does B. A Murray look after a large catchment area of Canterbury’s farm land, it also pledges a large proportion of its time and effort into maintaining more than 30 regional school

B.A Murray and the rebuild Keeping local contractors working throughout the rebuild will ultimately contribute to a booming Canterbury economy in the coming years. Competition is rife and with many firms making a pilgrimage from far afield to take their slice of the economic offerings associated with the rebuild, it’s important to remember the companies that already possess a knowledge of the land.

grounds, replacing sports surfaces and general day-to-day care of outdoor recreational areas. The B.A Murray name is synonymous among agricultural contractors and suppliers alike, but it is also becoming a more popular name among land developers and a variety of more urban-based businesses. The company recently completed a contract for Christchurch Airport, not the usual clientele you would expect to be using an agricultural contractor, but they were selected as the company with the correct knowledge and experience to complete a fairly niche task. The task in question was to drill a specialised form of grass near the airport runway. Obviously a bird strike to a jet engine can be fatal therefore a specialised grass was needed to deter the birds from inhabiting the area – step forward B.A Murray and team.

The sterling job exemplifies the diversity and adaptability of B.A Murray – attributes that can be linked to the work ethic of Steve Murray, operations manager and son of founder Bryan Murray. Steve’s organisational kills are a major asset as well as his varied knowledge of applied agriculture – owning their own farm has certainly stood the family in good stead to be able to advise based on experience. Family-owned companies always exude an aura of trust and reliability with a strong core of traditional values such as good oldfashioned hard work, but the industry has developed and expanded during the years of Bryan’s tenure. Demonstrating its fluidity, the company has evolved with the ever changing demands of Canterbury farmers by utilising the latest technology available. For example; GPS systems, fitted into each of B.A Murray’s tractors that can be anything up to 300 horsepower, narrow the margin of human error while drilling or harvesting farmland. Auto-steer also determines the exact coordinates of any given enclosure leaving the driver is free to concentrate on other, more operational workings of the job. “The beauty of using this technology is the adaptability – we can use it to grass fields, sub-divisions and even smaller areas to the highest degree of precision,” Steve says.

Bryan and Steve Murray know Canterbury. They pride themselves on providing bestpractice, honest advice and most importantly a high standard of workmanship while servicing Crusader country. The list of services B.A Murray offer the regeneration of Christchurch is long and varied. New subdivisions can benefit from the use of the precise, technologically-advanced methods of grassing. Schools can be kept in pristine condition as well as the recreational areas that provide the region's children with the near perfect playing surfaces. The community as a whole can benefit from the services of B.A Murray – between the six fulltime staff and seasonal workers, they have the resources and machinery to be working on a dairy farm, a school, a sub-division and a local park, simultaneously. Steve Murray says “A strong customer relationship is key. We know each individual farmer or client has different needs so we like to be able to offer a tailored service.” Service of a tailored nature in the agricultural game only comes with experience, something B.A Murray have surplus of. Bryan Murray has been working in the industry for the majority of his working life. “My father is a great source of knowledge for us, a very beneficial man to have in the company. And at 82 he is still working and competitively water skiing.”

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51 Waterloo Road, Hornby, Christchurch

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Agribusiness | B A Murray Delivering the goods Steve Murray likes to be efficient and as operations manager he needs to continuously keep his finger on the pulse. At any one time he can be co-ordinating a team on mowers in Christchurch, a team on farm land in Rolleston and a cultivator in Rangiora.

are all capable enough to make decisions based on their own experience with the company. Breeding this ethic into the workforce instils a devout confidence in one’s work, not to mention the satisfaction of truly feeling part of the operation. Such is the high quality of B.A Murray’s work, Steve likes to ask each employee who completes a job the following probing question; Would you pay for this job?

The workload seems never-ending, but work is always there – the true sign of a good contractor. B.A Murray’s longevity reflects why “If the answer is yes, then I’m happy and the it has delivered more than half a century’s client will be too because our work is always worth of impeccable contracts in the region. finished to the best of our capabilities.” New Zealand has experienced a huge surge in the dairy market over the past 10 years due largely to the increased demand for cut-price Feeding the industry milk. Steve Murray says his work in relation to B.A Murray is inherently involved in the the dairy sector has ‘almost doubled’ in the cultivation of one of the agricultural same period, and the company has had to industry’s most essential assets – nutrient keep up with that accelerated growth. and moisture-rich silage. B. A Murray is renowned in Canterbury, but its Steve and Bryan combine their extensive impact can be seen on a global scale. Known as innovative and experimental, the company knowledge and experience to assist farms to produce, cultivate and store the optimal is often quizzed by machinery developers from Europe who source key knowledge from amount of silage – a process that pays dividends should the Canterbury weather the experienced Canterbury-based team. impact upon the land and consequently “New Zealand is a breeding ground for the grass quality. With most livestock being creation because of our geographical grass-fed it is paramount the silage is of a isolation, but this actually assists us in our premium for those winter months when the inventiveness. If we have a breakdown we pasture isn’t as plentiful. could be without a machine or a part for up to 48 hours if it has to come from Europe – so we Timing is an important factor to take into become more pro-active instead of re-active.” consideration when cutting the pastures. Nutrients need to be harvested at a peak Pro-activity is certainly promoted among level to retain their moisture which leads the B.A Murray team. With machinery worth to better fermentation. “Silage season gets millions of dollars, they can ill-afford to be very busy, my white-board turns into a ill-prepared. Preventive measures keep the blackboard there is so much work on there,” heavy-duty fleet of machinery operational Steve says. which in-turn benefits the client as the job is completed with the use of efficient apparatus. B.A Murray has the resources and the industry expertise to cope with the intense Steve encourages his employees to take an nature of the farming game – after all, 60 active role in their work, insisting that they years in the business speaks volumes.

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— Advertising Feature

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Ph: 03 349 5089 www.norwood.co.nz/christchurch 726 Main South Road, Christchurch

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Make water work for you The use of irrigation on New Zealand farms has seen an increase in consistent and quality food production. It has enabled farmers to generate three times the production of an equivalent area farmed under dry-land systems. Managing water efficiently on any farm can see a real result in profits and can also result in good environmental outcomes. Think Water Leeston is all about ensuring farmers have the best system most suited to their requirements that also adheres to regional council requirements. Owned by the Broomhall family, the company formerly traded as Allied Water Systems, but has joined the national Think Water group to benefit from the power of a larger buying group. The group is made up of other independently owned and operated businesses, says manager Sam Broomhall. “We all share the same goals and ideas for our businesses, but are able to keep our own individuality within the group. The interaction amongst stores, create new ideas and better ways of running our business which can only be good for us and our customers.”

technology and monitoring systems to help with on-farm water management i.e. soil, moisture, GPS tracking and water metering.

bore or sub division supply is free of chemicals that may affect household appliances, pipes and human health,” Sam says.

Most farming sectors will benefit from increased production with irrigated land. Increased production means better returns to the farmer from greater crop yield or increased grass growth meaning more milk.

There are many things to consider whether it be a conversion or installing a new irrigation system. Staff are able to Think Water Leeston services many provide onsite advice and evaluate the lifestyle and domestic customers, needs and design best suited for each helping them set up water supply particular farming set-up. systems for their new properties or “We install irrigation, effluent, dairy servicing breakdown and maintenance sheds and stock water systems, on existing systems. “We have a 24/7 managing the installation process. callout service for after hours and We then provide ongoing support and weekend breakdowns, so customers back-up to ensure everything is running are always sure someone is available if smoothly and that breakdowns are there water pump needs repair.” fixed in a timely manner. ”With dairy Some lifestyle system issues are water conversions we look at things like quality and storage. “Making sure the available water on consents, irrigation water they are drinking from either a efficiency and ease of use, use of

• Plus many other pumping and irrigation associated products.

“A simple water test can determine this and then we can advise of a water treatment system if required. Storage is becoming more important in light of recent natural disasters and the need to have water available if there is a power cut”. Depending on available water, a typical lifestyle installation can be between $10,000 and $15,000. “Each site will be different depending on a range a factors: where is water source, water quality, property size and customer requirements.”

“We also consider farm dairy effluent and its management, stock water requirements, dairy shed water supply and water reticulation around the shed. Wash down systems also need to be “The products and services we sell considered as these can have a big impact on the amount of dairy effluent.” we stand behind and if there are any issues we’ve made sure the customer “A simple system is sometimes the best comes first and that their water supply system. An easily understood system or effluent system is working as it was that is easy to train staff on can meant to. result in less breakdowns and efficient watering”. Think Water Leeston are agents and dealers for Bauer irrigators and effluent products, Grundfos pumps, and it supplies pipe and tanks from local suppliers such as Iplex Pipelines.

• Comprehensive supply of valving and pipe fittings in our retail showroom

Think Water Leeston services Services include irrigation design and installation, dairy shed water reticulation, effluent design and installation, stock water supply, water meter installations, lifestyle and domestic water supply, plus 24/7 servicing and backup.

Products we supply: • Bauer pivots, linears and hard hose irrigators • Bauer solid separators, effluent tankers, stirrers and pumps • K-Line, solid set, lawn and long lateral sprinkler irrigation systems • Deep well submersible pumps and surface pumps • Mainline PVC and polythene pipe • Water meters

A family business The Broomhall family has been involved in the irrigation and pumping industry for more than 25 years. Owen and sons Sam and Andy now run the family business based at Leeston. Although we always remain professional in what we do and how we perform our roles, working in a family business, for me, creates a more casual and relaxed work environment, which I think our staff and customers enjoy. (I hope so anyway!!)” Lessons learned with longevity in the business mean the Broomhall family and staff believe in being accountable for the work they do, so that customers know they will carry out work as promised. “You can’t hide in this industry and people soon find out if you are not doing a good job. I would also say our longevity is due to Dad’s work ethic in the early days in building lasting relationships with customers that keep coming back. And hopefully the next generation will follow on.”

Think Water Leeston 22 Station Street, Leeston P 03 324 3880 www.thinkwater.co.nz

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Agribusiness | McCain Foods Timaru

Serving the rural industry and larger economy McCain Foods’ Timaru plant is a strategic site for the global company, processing more than 100,000 tonnes of raw potatoes every year. McCain Foods operates two plants in New Zealand. Its Timaru plant manufactures potato products, while its Hastings plant is a smaller site that processes vegetables and frozen dinner meals.

Significant Timaru operation The Timaru plant is a state-of-the-art operation and an important part of the company’s Australasia portfolio.

No lost-time to injury

McCain Foods’ Asia-Pacific integrated supply chain vice president Graham Harvey says the plant is a strategic site and a key part of the Australia-New Zealand network.

McCain Foods’ Timaru plant was recently awarded the company’s annual regional award for safety performance, having had no lost-time injuries for more than two years.

The Timaru plant is a high-tech facility. Its most recent upgrade involved improvements to its packing area, including the installation of a fully automated packing and palletising system.

“In the last couple of years we’ve had a major efficiency programme,” he says.

About 170 people are employed in Timaru, which is a 24/7 processing operation. More than 100,000 tonnes of raw potatoes are processed there each year. The plant is fully certified under the American Institute of Baking, with quality control and quality assurance personnel employed to ensure only the best quality products are manufactured. “The Timaru plant produces product for Australia and New Zealand,” Graham says. “It exports more than half of its production to Australia. Production has been steady.” The Timaru plant has grown significantly since it was purchased by McCain Foods in 1990. Formerly operating as a small vegetable processing plant called Alpine Foods, McCain built a large purpose-built potato processing plant on an adjacent site in 1994, which allowed McCain to begin marketing potato products. A large distribution warehouse was built in Timaru in 2002.

“We run a lean manufacturing programme here and we’ve been looking to de-bottleneck the plant in order to optimise the output and the efficiency of doing that.” The company has invested in state-of-the-art equipment to ensure quality. “We’ve put in some additional quality assurance equipment in the line and are looking to optimise the running time and the throughput of the plant,” he says. “From a food safety point of view, the Timaru plant is certified under AIB and has received very good audit results. It’s also accredited in HACCP and Good Manufacturing Practice.”

Huge customer base • McCain Foods’ Timaru factory primarily services the food service and quickservice restaurant sectors. The food service market involves other restaurants, pubs, clubs and fish-andchip outlets. • McCain Foods is a market leader in supplying French fries to its quickservice restaurant customers, holding a significant market share. • In addition, McCain Foods’ products are sold throughout leading supermarket chains.

Continual improvement Harvey says because McCain Foods’ Timaru plant is running seven days a week, there is not a lot of room for growth in production. However, the company is continually working to improve its operations.

Packaging House Building partnerships, delivering solutions

At Packaging House, we’re proud to bring you the best industrial packaging, food service and hygiene supplies.

Ph.0800 722 566 | www.packaginghouse.co.nz

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RR Agribusiness | McCain Foods Timaru

You’ve already heard of the dangers of drinking out of plastic McCains a global brand McCain Foods is the most famous Canadian brand name in the world, with the company operating more than 50 food processing facilities worldwide, employing more than 20,000 people and enjoying annual sales of more than C$6 billion. As the world’s largest privately owned frozen food manufacturer, McCain’s core product is the potato. In addition to its famous French fries and potato specialties, the company also manufactures a wide range of additional frozen food products, including appetisers, pizzas, vegetables, desserts, juices entrees and oven meals.

McCain Foods employs a total of about 1600 people across its Australia and New Zealand operations, which include: the Timaru plant; the Hastings vegetable and frozen dinner plant; a French fry, frozen dinner and pizza plant in Ballarat, which also houses the company’s head office; a French fry plant in Penola, South Australia; and a French fry plant in Smithton, Tasmania. Asia-Pacific integrated supply chain vice president Graham Harvey says the AustraliaNew Zealand company has had a good financial year.

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Transport & Motoring | Truck Specialists Nelson

Setting the standard in service If your business relies on wheels turning on the road, be it a fleet, single truck or van, then vehicle downtime is a killer. So when it comes to repairs or servicing, time is critical, because any vehicle off the road is costing you money. So you want whatever needs to be done, done fast. That’s all well and good, but there’s no point getting a poor job done quickly only to find your truck, van, trailer or car back in the shop in a week’s time. Because that’s really going to start to cost! What you need is professionalism with pace and this is something Truck Specialists Nelson is well aware of. Dealer principal Darryl McLean says the Richmond-based business’ primary focus is the maintenance and repair of trucks, vans, motorhomes and trailers. “We are a family-owned company with a team of 12 that has a wealth of experience in the commercial vehicle industry. We support some of the biggest brands in the business, such as Mercedes-Benz, Freightliner, Sterling, Mitsubishi Fuso and Detroit Diesel engines.”

What you get Mitsubishi has launched a service initiative called “We Promise” and it’s a concept that’s found more than a little favour at Truck Specialists. It’s a set of promises based around ensuring customer vehicles receive professional treatment. This is based on the premise that skill and training are really important and that downtime, honesty and cost are key issues for clients. So when you bring your vehicle to Truck Specialists Nelson, this is what they promise: This attitude and awareness is evident in Truck • To deliver a vehicle which is checked, inspected and ready for immediate service Specialists’ drive-through lubrication bay and its Saturday service. “Many customers take • That your vehicle will be serviced by advantage of this to get service work done trained technicians with the latest tools while the vehicle is parked up; it delivers real and equipment benefits, irrespective of where customers are • To make every effort to minimise downtime based or what brand of vehicle they have.” of your vehicle The business is a fully franchised service • Excellent work at transparent and agent for Mercedes-Benz light commercial reasonable prices vehicles - the Vito and Sprinter van ranges. It also services and supports most vans and • To make every effort to fix it right the light commercials. first time This expertise has driven business in the • To ask every client’s permission before motorhome and camper customer ranks, as carrying out extra work many motorhomes are built on the Mitsubishi Canter, Mitsubishi Rosa and the Mercedes• To update clients when work is completed Benz Sprinter. • To satisfy clients with the service received and to take complaints seriously.

Facilities • Fully-Equipped Three Bay Workshop • Well Stocked Parts Department • Truck Wash & Steam Cleaning Facility • Lubrication & Service Bay • Fully equipped mobile workshop.

Truck Specialists Nelson Ltd 4 McPherson Street Richmond Nelson 7020 T (03) 544 6090 E admin@tsn.co.nz www.tsn.co.nz

— Advertising Feature

The hidden essentials – lubricants and electronics

One of the primary drivers for the way the company works is everyone knows how important it is get customers back out on the road as quickly as possible, with a job they have complete confidence in.

Truck Specialists Nelson has always insisted on supplying premium lubricants, believing it is an area where quality really does matter. Another area of ever increasing importance is electronics.

“Truck Specialists has a big group of customers that need to keep the wheels turning as downtime is the biggest cost to their businesses. Breakdowns and overnight problems are common - so flexibility and that ‘can do’ attitude are essential.”

Vehicles are becoming increasingly complex, so a full range of diagnostic equipment, including laptop computers for analysing warning lights and fault codes on MercedesBenz, Freightliner and Mitsubishi Fuso vehicles, is par for the workshop’s course.

Franchised dealers for: • Mercedes-Benz Vans & Trucks • Freightliner Trucks • Sterling Trucks • Mitsubishi Fuso Trucks • Mitsubishi Forklift Trucks • Detroit Diesel Engines.

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Transport & Motoring | Paterson Bros Tyre Service

The place to keep your wheels turning Paterson Bros Tyre Service hasn’t been around since the wheel was invented, but it did first open for business on the 1st of April 1977. The business was started by the three Paterson brothers, Gavin, Neville and Lyndsay, and has grown to become one of the best known family owned tyre businesses in Christchurch. Gavin and Neville have since retired leaving Lyndsay and his youngest son Scott (who is not so young now), to run the business. Scott Paterson joined the family company about 13 years ago after working for Beaurepairs and Goodyear. Like many businesses around Christchurch the earthquakes put a halt to trading with their building at 196 Worcester Street being

severely damaged in the February 2011 event and initially the premises were inside the red zone. Once the cordon was lifted closer to Latimer Square the Patersons were able to get to their site and managed to resume operations from a kit set garage and two containers, which they had moved on to the premises prior to the earthquakes. Lyndsay admits the February shake was unsettling with two walls blowing out and a nearby building collapsing on to cars parked in their yard.

“But we had so many calls from customers we knew we had to get open again quickly and once the cordon was moved we were able to do so. We were only shut for about 10 weeks. “It was a great atmosphere working out of the garage, back to basics, but we were still able to get the job done although we were not able to hold a lot of stock.” That changed in July of this year when they were able to move into their new building on the same site. “Our builder, Brendan Hammond Builders, was just fantastic throughout the build, suggesting things we hadn’t even thought of and went that extra mile, even cleaning up the yard for us,” Lyndsay says. The move into the new building has also brought about an expansion to Paterson Bros services with Murray Beatson joining forces with the firm to offer a full range of wheel alignment services including CV boots and joints, lubes and brakes.

Services Puncture repairs For a quick ‘while you wait’ service for all puncture repairs. Tyre pressure check on all tyres including the spare Wheel balancing Essentially, when a car’s wheels are incorrectly balanced they will rotate with vibration. Wheel alignment Wheel alignment is an adjustment that can make on a vehicle to ensure the tyres are calibrated to ‘point’ straight ahead. Proper wheel alignment makes a vehicle steer easily and allows tires to wear evenly. Vintage tyres and wheels Paterson Bros can fix and repair most vintage tyres including a bead edge. They also have the ability to balance wire spoke wheels correctly.

PROUD TO BE PRINCIPAL CONTRACTORS TO PATERSON BROS. TYRE SERVICES LTD • New Homes • Alterations • Light Commercial • Accredited Fletcher E.Q.R Ph/Fax 03 312 2092 Mob 021 895 122, 48 Turiwhaia Road, RD1 KAIAPOI

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Transport & Motoring | Paterson Bros Tyre Service

Service first Lyndsay believes what sets Paterson Bros apart from other tyre firms is service. “The reality is that despite all the advertising the pricing of tyres is similar right across the city… it’s old fashioned service that makes the difference. We like to do all our servicing while the customer waits.

Why Paterson Bros tyres? • Vast experience - over 35 years in business

“If we can fix a tyre without endangering the integrity of it we will do just that. Our customers are not dealing with a corporate identity which has quotas and budgets and are trying to sell a new tyre when the old one can be easily repaired.” One of Paterson Bros specialities is working with tyres for vintage vehicles, including wire spoke wheels. “My brother Gavin was very involved in the vintage car scene and he has passed that knowledge on to myself and Scott. Larger tyre firms either do not have the knowledge or the time to do this kind of work,” Lyndsay says.

• Repairs while you wait • Ability to fix and repair and source classical vehicle tyres and vintage vehicle tyres • Owner operated • Repair split rims • Balance wire spoke wheels • Performance vehicle tyres

Driving in Christchurch Damaged roads and road repairs are putting increased stress on car tyres, damaging rims and affecting vehicle handling, performance and fuel consumption. “With the current road conditions in Christchurch due to the earthquake we are seeing many, many vehicles whose wheel alignments are affected,” Lyndsay says.

on the steering wheel to keep the vehicle headed straight - even when driving on a flat, straight road. This is not only annoying, but the tyre that is out of alignment will also wear prematurely and unevenly because of the constant drag placed on its tread. The drag can also impact on fuel consumption.

“Tyres can be nudged out of alignment by accidentally hitting them against objects such as, potholes, curbs and parking blocks, or by catching a centre cement divider while making a miscalculated turn. “Once a tyre is knocked out of alignment, its orientation on the vehicle is slightly offcentre. The degree of misalignment is not obvious to the human eye, but the effects will be noticeable.” There are telltale signs of a vehicle in need of wheel alignment: The tyre that is pointing off-centre will pull the vehicle in the direction it is oriented. For example, if the right front tyre is nudged slightly inward (left), the steering wheel will pull left while driving on a flat, even surface. The driver will have to maintain a right-pull

Bartlett

Concrete Placing Ltd. • Laser Screeding Technology • Ride ons • Soff-cut saws • Concrete pumping Stocks Equipment congratulates Paterson Bros on their 35 Years & their Rebuild.

Proud to support the Paterson Bros

Stocks Equipment are proud suppliers of Rotary Vehicle Hoists (USA), Hunter Wheel Aligners (USA) and Corghi Wheel Service Equipment (Italy)

Opening Hours Monday to Friday: 8.00am to 5.00pm Paterson Bros Tyre Service 196 Worcester Street Christchurch Central T (03) 365 0876

— Advertising Feature

NS DRAINAGE LTD DRAINAGE CONTRACTORS

Specialising in: • NEW HOMES • ALTERATIONS • COMMERCIAL CCC Approved Drainlayers Earthquake Repairs 4 BLAKE STREET SOUTH BRIGHTON

Refer www.georgestock.co.nz for more information

Mark Bartlett Phone 021 317 651 Fax (03) 359 4962 Email mark@bartlettconcrete.co.nz www.bartlettconcrete.co.nz

E: nsdrainage@clear.net.nz PH WORK 027 323 484 PH/FAX 03 388 9955 www.canterburytoday.co.nz December 2012/January 2013 | 119

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We pride ourselves on our reliability and our excellent standard of work.

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Site clearances, and rubbish removal Concrete breaking and removal Digger mounted auger for foundation drilling Concrete driveways, patios and paths. Plain, exposed, coloured, replacement or new Retaining walls, new or replacement walls, engineered design to 15 metres high Excavation and hard fill to new house foundations - rib raft foundations a specialty Hill site excavations, backfill and retaining wall packages Suppliers of topsoil and aggregates Transport of machinery

BE O T D U O R P WE ARE E H T H T I W D E ASSOCIAT RCH U H C T S I R H C REBUILD OF

We offer advice, design and build solutions for residential and commercial projects Accredited suppliers to Cera, and the insurance industry

WE DELIVER EXCELLENCE

For a quote please contact us directly by email. admin@diggersnz.com or ph. 03 365 7060, 021 909 606 Diggers NZ, 64 Sandyford Street, Sydenham

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View these photos and more online at www.canterburytoday.co.nz

been seen

Images taken and supplied by Lynne Puddy-Greenwood

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz

Lifetime Group held the 9th Annual Charity Golf Tournament which was a great success and raised funds for The Canterbury Charitable Hospital Trust and Foundation for Youth Development, Project K.

The Christchurch Home Show in its thirty fifth year saw some of the largest crowds turn out over the three days with Exhibitors saying it was one of their best shows ever.

The Canterbury Champion Awards was a great night where the city’s business people dress up in a gala night to celebrate some of Canterbury’s leading companies 1. Tom Leighs, Tim Dyer, Mark Leighs, Andrew Britt 2. Lizzie Dyer and Shelley Britt 3. Sonias & Hardeep Singh, Dennis 4. Daniel & Renee Rushton, Steve Taylor 5. Troy Russell, Bruce Morton

6. Andrew & Harry Britt 7. Clive Greenwood, Adrienne & Murray Francis 8. Gerry Brownle

Women’s Lifestyle Show was held at the CBS Arena again in September. A great range of exhibitors saw a huge turn out of people ready to “shop till they dropped” 9. Mike Chappell, Paul McGurk (Wrgram Brewery) 10. Vicki Metaxas, Leanne Brooks 11. Kerrie Penrose, Pip Freeman 12. Gillian Melhop, Chryssie Russell (Unique Life Style) 13. Leigh & Alice (Glam Yard)

14. Eva Aartsen, Delia Smith, Kris Pretty 15. Lynne Puddy-Greenwood, Anglea Stone 16. Terry Milton, Christine Cook (Milcrest Wines) 16

www.canterburytoday.co.nz December 2012/January 2013 | 121

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View these photos and more online at www.canterburytoday.co.nz

been seen

Images taken and supplied by Lynne Puddy-Greenwood

If you have an event that you’d like covered, email Lynne at lynne.p@academy.net.nz

The Christchurch Top Shop Awards where held at the Addington Function Centre,with overal winner going to Frogmore.

The PM, John Key opened the New Factory for Conqueror Doors recently and the opening was well attended by both clients and contractors.

The team at SBS Bank Riccarton held a get together for non-profit organisations with guest speakers, Lana Winders and Tim Loan, from SBS Bank. 17. Matthew Mark (SBS), Maggie Gubbins & David Vyjcich (Elmwood Bowling Club) 18. Bev Scullion (SBS), Scott Ogden (180 Degrees Consulting), Deanna Riwaka (SBS) 19. Bev Scullion (SBS), Jocelyn Larsen (Kaiapoi Promotions Association), Meri Manuel. (Ronald McDonald House)

20. Matthew Mark (SBS), Julian Clarke (Cavell Leitch), Alec Neill (SBS) 21. Simon Maule, Lana Winders & Angela Irving (SBS) 22. Lana Winders (SBS), Derek Dules & John Topham ( Halswell Bowling)

Cup Day was again a huge day of glamour and fun when the crowds turned out to Addington raceway to enjoy the festivities and the racing. 23. Paul Stewart, Max Wilby 24. Lee-Anne Goddard, Michelle Sweeney, Simonne Anderson 25. Denice Lovato, Mike Cooke, Adela Kardos, Paula Dellacroce 26. Rocky Batchelor,Storm Halkett

27. Ian Chaney, Chavvah & Dave Sturrock, Wendy James 28. Keryn McElroy, Jo McMaster, Jo Ryall 29. Roger Taitt, Lizzie Dyer 30. Graham & Agnes White

122 | December 2012/January 2013 www.canterburytoday.co.nz

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Rosebank Estate means business

Training or corporate functions? need a venue? With tranquil surroundings to facilitate good training /conferencing and being only 6 minutes from the airport and free parking on site this venue is perfect, whether its just for 10 people or up to 200 people. The rates are attractive and we have full meal and refreshment services available.

Tel: 03 323 7353 or 022-029 5262 E: info@rosebank.co.nz 180 Johns Road, Christchurch

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