Canterbury Today Magazine 123 by Academy Group

Issue 123 | December 2013/January 2014

The king of bling Michael Hillâ&#x20AC;&#x2122;s rags to riches story epitomises perseverance and adaptation

The shape of things to come What Christchurch can learn from Copenhagen

The science of strategy Keep it simple and watch it work

Malicious mail How to identify and deal with spam

Apply yourself The definitive run down of the best business apps

Charting new territory John Key on the Governmentâ&#x20AC;&#x2122;s commitment to the rebuild

Power moves Powershop CEO Ari Sargent talks about shaking up an industry

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SAFETY & TRADE SUPPLEMENT INSIDE

Marshlands Produce rebrands to Raeward Fresh just in time for Christmas This is the story of a company that was created and run by a family – that of Jeremy and Angela de Gouw. Jeremy is a Burwood lad and Angela is a Brighton girl.

“We also support all local schools with fruit for camps, fundraising and a cash back system for Marshland School across the road.”

Jeremy grew up in the industry, packing carrots from the age of two at the family shop in Northlands. As a teenager, he ran the family shop doing wholesale and retail, driving the truck to the markets, doing the auctions etc.

Following the 2011 earthquake, Angela chose to go back into nursing and has helped plenty of people in need by being a district nurse.

After high school, Jeremy ran produce departments for some supermarkets while studying to be an accountant. “Two years in, I got bored and figured a desk job was not for me,” he says. “I got a job managing an independently owned produce market for a family, which I did for seven years, learning all I could from this successful business. “In this time I married Angela a registered nurse we had 2 children a son and a daughter both being bought up in marshland.” “At the age of 30, we bought a roadside stall on Marshland Road and renamed it Marshlands Produce. It soon grew from three staff to 17 staff and blocking Marshland Road on weekends.” Jeremy says the mantra at Marshlands Produce is ‘service and quality at affordable prices’. However it remains a company based around family values. “Angela stopped nursing to help me and bring up the kids.” The family love travel, fishing, diving and rugby, with Jeremy coaching and refereeing both kids during the years. Jeremy has been a member of the Christchurch Rugby Club for 20 years, sponsoring 600 kids with oranges every Saturday for more than 12 years.

Mainbuild proud to complete rebrand work rennovations to Marshland Raeward Fresh

MG Marketing are proud suppliers of fresh, quality, local and imported Fruit and Produce to Marshland Raeward Fresh

In 2005 Jeremy and Angela rebuilt the store to future proof the business and offer better produce in a more controlled environment. “We now employ over 40 staff in our wholesale, retail and processing business. In 2010 the property was sold to a developer but we retained the business, wanting to concentrate on our core business.”

Combining forces “Last year we were approached to consider taking on a franchise with Raeward Fresh, a move we could not refuse, bringing all their offerings to this side of town. With three new subdivisions and the fresh food philosophy of the brand, we knew we would have a winner.” If you see what you want, go and get it, the couple says. “Our family believes that if someone says ‘you can’t’, they have to be proven wrong. “Set goals and if you are down, you are not beaten. Goals are achievable. “Positive energy only and lastly, enjoy the ride and work hard.” RF, Marshland 410 Marshland Road Mon - Fri 8:30am - 6:30pm Sat/Sun 8:30am - 6pm Phone: 03 385 6976

Signbiz proud to supply signage solutions to Marshland Raeward Fresh

RF, Harewood 800 Harewood Road Mon - Fri 8:30am - 6:30pm Sat/Sun 8:30am - 6pm Phone: 03 359 2772

RF, Tower Junction 55 Clarence Street Mon - Fri 8:30am - 7pm Sat/Sun 8:30am - 6pm Phone: 03-341 1110

Hellers congratulates Marshland Raeward Fresh on their opening

Issue 123 December 2013/January 2014

In this issue... Viewpoints

Features

In Business

6 Management

12 An avalanche of rebuild work on the way

32 Business Development

Business consultant Kevin Vincent demystifies the balanced scorecard

6 Strategies

Peter Townsend predicts rebuild work will rapidly escalate

Colin Clapp from Accountable Business Progress explains how to avoid the pitfalls of rapid growth

7 Governance

Issue 123

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Finance man Martin Fraser-Allen gives five reasons to think about diversifying globally

MANAGING DIRECTOR

Business coach Leigh Paulden on why clarifying your values is worth the effort

OPERATIONS MANAGER Di Barclay

9 Branding

ADMINISTRATION Kylie Palermo ADMIN MANAGER Kelly Allen Jade Haylett Shannen Johnson Penny Duns

SALES & ADVERTISING MEDIA CONSULTANTS

Shimrit Amir Steve Dando Luciana Lovrich Sharon Major Evelyn Gray Grant Williams

NEWSROOM

44 Hospitality 14 The science of strategy Strategy is a word bandied about with glee, yet it’s often misunderstood and poorly executed

16 Clearing the way for change

8 Tactics

Gary Collins

Rob Cochrane Sarah Bately Clive Greenwood Kayte John Marion Kaglund Verne Williams Melissa Sinclair Peter Loakman

8 Economics

Business consultant Sarah Davies says be bold, get noticed and get more business

Essential HR director Mike Johnson on what it takes to be a bloody good employer

10 Working life Workplace advisor Karen Degan says navigating differing values quells wars at work

10 Tactics Martz Group boss Martz Witty explains why it pays to keep the end game in mind

54 Focus

18 The shape of things to come

Inside the operations of Nelson Petroleum Distributors, Eco Frame and Mirror, Burrows Site Works, Soper Salvage, McGregors and Mays Bakery and the Metropolitan Bakery and Milkbar, Health 2000 and the Omaka Aviation Heritage Centre

What can Christchurch learn from Copenhagen - the most liveable city in the world?

Then get outward bound

20 Power moves

22 Cover story When life gives you lemons, some people make lemonade and Michael Hill is one of them

24 Upwardly mobile 2degrees CEO Stewart Sherriff talks about taking on the telecommunications big boys

Jonathon Taylor EDITOR Melinda Collins CHIEF REPORTER Davina Richards JOURNALISTS Marie Sherry Phone: Fax: Email:

11 Events Diary

How to identify and deal with spam

This is where you find out what’s on near you

27 Apply yourself

(03) 961 5098 0800 555 054 editor@academy.net.nz

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Powershop CEO Ari Sargent talks about shaking up an industry

11 Online Website specialist Suzanne Carter explains how to convert browsers into purchasers

Take a peek inside Ris’tretto Cafe, The Garden Hotel and Restaurant, Little Italy, Peel Forest Lodge, Mitchelli’s Deli, Divine Cakes and Deserts, Joe’s Garage in Riccarton, Station One Café, Café Izone, Quality Hotel Elms and the Bel-Aire Tavern

Communication is the key

19 Need inner confidence?

9 HR

How Braziers can effectively manages your property and kitchen refurbishment specialists Dream Doors

Cathedral Junction gets back to business and The Tannery is a shopping complex with more than a little style

7 The Prime Minister’s desk John Key says no matter what challenges lie ahead, the Government is committed to the rebuild

34 Property & Construction

38 Retail

CERA boss John Sutton says the signs of the recovery are springing up around us Canterbury Today

Simply Blissful works wonders for mind and body and a quick peek at the new Marshland Road Shopping Centre

26 Malicious mail

68 Resorts A trip to Punga Cove Resort reveals a hideaway that’s private, secluded and an oasis of beauty and decadence

The definitive run down of the best business apps

28 Lifestyles Everything from gadgets and gizmos to hat stands and baubles

30 Been Seen Check out the faces in all the right places

70 Health Clubs The Heritage Health Club is a place to train in a private, tranquil and luxurious space

71 Landscaping Add value and liveability to your patch with Erik Ellis Landscapes

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72 Transport and Motoring

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Viewpoints | Management/Strategies

Demystifying the balanced scorecard

Avoiding the pitfalls of rapid growth

Kevin Vincent is a director of business improvement consultants Vincent and Nugent Limited - www.vincentnugent.co.nz

Most business owners and managers will have heard of the Balanced Score Card (BSC) and many will think it is an MBA jargon filled activity trap that is daunting to produce and requires a PHD to analyse. The good news is that it doesn’t have to be. It can be a very effective and simple framework for measuring and monitoring your business activities against defined objectives. Linking vision and strategy to everyday activities is the goal of the balanced scorecard. Balanced scorecards are like school reports. They measure your performance against your desired targets. The trick is to set the targets well. The targets are usually broken down in to just four perspectives. The fundamental concept being if you can measure it, you can manage it and what you measure is what you get! Each perspective has defined objectives and the creation of these is very important. I have drawn the above model in this fashion to illustrate the flow of objectives. For example, if we provide relevant learning and development opportunities and have well performing team members, your company will be more likely to operate efficiently (internal business processes). Your efficient company then provides better service and product to your customer. This improves customer satisfaction, retention and new opportunities which in turn lead to improved financial results. The learning and growth perspective This perspective includes employee training and corporate cultural attitudes related to both individual and corporate self improvement. Metrics can be put into place to focus on provision of training funds where they can help the most. The internal business process perspective This perspective refers to internal business processes. Metrics based on this perspective allow the managers to know how well their business is running, and whether its

products and services conform to customer requirements (the mission). The customer perspective The importance of making it easy and pleasant for your customers to buy from you can’t be emphasised enough. The implication being that if customers are not satisfied, they will eventually find other suppliers that will meet their needs. Poor performance from this perspective is thus a leading indicator of future decline, even though the current financial picture may look good. The financial perspective Surely the ultimate goal for most companies is to make a profit. It is true that if the other perspectives are working well then making a profit will be given a better chance. Timely and accurate financial data is imperative and companies will generally need to measure liquidity, revenue growth, overhead expenses and profitability as a matter of course. I like to think of the BSC as a screen shot or photograph of a point in time. At any point in your financial year you are able to check how you are tracking against the pre-set objectives. The BSC can be simple and yet remain powerful and very effective. The first and most important step is always to define your company vision. This is what I call the “arrival point” - your current state being the departure point. Once you have defined this you then set your objectives, measures, targets and initiatives for each perspective. Start with learning and growth, followed by internal business processes, then customer and lastly financial. Key benefits include: • Better and more timely reporting of relevant items. • Aligns measurement to strategy • Links key performance indicators • Improved revenues and profits • Keeps you focused on the end goal (the arrival point) • Creates greater teamwork, collaboration and a unified commitment.

Colin Clapp is the chief thinking officer at Accountable Business Progress. www.accountable.co.nz

Business growth is almost always a sign of business success, but too often it can also spell disaster if not managed well. Currently in Canterbury, many businesses are experiencing or predicting substantial business growth. This could be through increased workload as a result of the Christchurch rebuild or even as a result of collaboration with another business. But no matter how it comes, managing and sustaining growth can be fraught with pitfalls. Too often I have seen small businesses in particular jump onboard a wave of increased work without putting sufficient thought into how different aspects of their business will be affected. Those who do take time to carefully plan for growth are the ones who will ride the wave to the top and onwards, and will be well placed to take advantage of new business opportunities. It is never too late to start planning - you may already be buried in job applications to keep up with increased customer demand or you may see a growth wave looming on the horizon. Either way, if you take time now to think about the potential pitfalls and challenges you may face along the way, you will inevitably emerge stronger and better equipped to deal with them. Here are some things to think about if your business is entering a growth phase. Control your rate of growth The phone is ringing, demand for services is increasing and you can see the money rolling in. But don’t be tempted to say yes, yes, yes before you are ready. Growing too quickly is a surefire way sabotage your business. Among the first things to suffer will be customer service and quality control. Growing at a steady rate will help your business adapt without being overwhelmed.

reviewing CVs, interviewing candidates and training new staff. Add to that securing new office space and investing in new equipment and you’ll soon find money slipping through your fingers – unless you plan for it. Manage your cashflow ‘You’ve got to spend money to make money’ and a growing business can certainly burn through money quickly. Although profits may be up, so are costs and often you have to spend money before the expected returns are realised. Failing to manage this cash flow is one of the main reasons why small businesses fail growth spurts. Review your business plan regularly Business plans should not be set in stone, they should evolve and adapt as your businesses does. While most businesses undertake major business plan reviews on an annual basis, a fast growing business will need to do this several times a year as cash flow projections and the overall operating environment changes. Get the right advice at the right time As your business grows and matures, you will encounter different challenges along the way. Knowing when to ask for help will place you in the best possible position to face them. There’s no point getting good advice after the fact, just as advice before you need it is likely to gather dust on a shelf, forgotten even when the time comes to apply it. A growth phase for a business is an exciting time. Although the hidden costs and pitfalls are many, don’t let them scare you from the opportunities. Growing at a steady rate, having a well thought-out plan and surrounding yourself with the right people will ensure your growth is sustained and the benefits are realised.

Don’t underestimate the costs of growth More space, more people and more resources all mean more time and money. In addition to your usual workload, you’ll have to factor in placing job advertisements,

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Viewpoints | Governance/The PM's Desk

A future full of possibilities

Roger Sutton is the chief executive of the Canterbury Earthquake Recovery Authority (CERA).

We’ve recently marked the third anniversary of the first earthquake that changed our lives in Canterbury, and I’m proud to see so many signs of the recovery springing up around us. I was lucky enough to be there when we opened the first stage of the first of our new central city anchor projects on a beautiful sunny day. Watermark, between the Antigua Boatsheds and Montreal Street, is only the beginning of the Avon River Precinct and is about showing people what the possibilities are. We are narrowing the waterway to improve the health of the river and encourage the wildlife to come back. Things like the boardwalk, grassed areas, lighting and seating are about attracting the people to come down to the river and enjoy the environment and I can imagine myself having some lunch there, or walking or cycling along the river with my family. I’m also looking forward to the development of an Art Trail along the river that will showcase works from local, national and international artists. The river precinct is just the first of many big projects we will begin to see springing up in the central city over the next year or so. These projects are about providing a better environment for the people of our city; and it is the people who are at the centre of everything we do. I’m very aware that as we move forward in many areas, there are some people who still struggle in very difficult circumstances whether it be disputes over their homes or businesses, or the trauma that still lingers from living through the quakes. For homeowners in the Port Hills, there is still uncertainty over their living situations and I acknowledge that this is very frustrating for them. Unfortunately the recent Quake Outcasts court ruling has meant we needed to hold off on the planned zoning review announcement for those homeowners.

CERA and other agencies are doing their best to help those who are doing it tough with programmes such as the Winter Make it Right campaign - which has ensured emergency housing repairs for people in need, the Residential Advisory Service to help people find their way through difficult issues, and temporary housing such as the Rangers Park village which opened not long ago. With spring and summer’s arrival I think there’s a renewed sense of hope and optimism in our region. It’s important to focus on the positives, and there are plenty of them. The economy is thriving. The most recent ANZ Regional Trends Analysis shows 6.6 percent year-on-year growth in Canterbury, largely driven by greater Christchurch. That’s more than three times the national average. It was great to be asked to launch the Christchurch Arts Festival recently. The launch featured performances from children who attend Woolston School and Shirley Intermediate and I can admit to having tears in my eyes as I heard those young singing voices and watched their confident presentations. We have a lot to be proud of here in greater Christchurch and these children demonstrate this so clearly. Finally, the Cardboard Cathedral is also now open. This is another exciting and tangible addition to Christchurch that demonstrates just how well we are doing. Congratulations to all those involved in all these steps forward.

Charting new territory

By Rt Hon John Key, Prime Minister

The earthquakes of 2010 and 2011 in Canterbury will not be forgotten by those who experienced them.

and Employment, Ministry of Health, Housing New Zealand Corporation, and Department of Internal Affairs, along with a number of smaller agencies. The move is an integral part of delivering the Christchurch Central Recovery Plan and shows the optimism we have for the future of the city and region.

And I don’t think anybody who was in New Zealand on February 22, 2011 will ever forget what they themselves felt as the earth shook, or what they saw in the media. More good news on the rebuild in the CBD came in the middle of October when I These were dark days for the people of unveiled how the new Justice and Emergency Canterbury, and New Zealand, but the Services Precinct will look. community showed great resilience and people rallied to support one another. I acknowledge the tenacity of the people of the region, and their continuing patience and support as the recovery builds momentum. The disaster and its aftermath have understandable resulted in some frustration, which is to be expected given the scale of destruction and the recovery’s complexity. The Government has had some difficult decisions to make. At times trade-offs have had to be made and in a rebuild of such scale and complexity there won’t always be perfect outcomes. But good progress is being made and the Government is fully committed to the rebuild. During a recent speech in Christchurch I announced that about 20 Government departments and agencies will relocate into the Central Business District in 2016. It is planned that the agencies will move into four new buildings around the Retail Precinct, bringing 1700 government employees into the central CBD. This will support the recovery of the CBD, and offer a long-term solution for government office accommodation in Christchurch. It will be a catalyst for more economic activity in the CBD, whether it is retail or associated businesses. Departments relocating will include the Ministry of Social Development, New Zealand Transport Agency, ACC, Department of Conservation, Statistics NZ, Ministry of Education, Ministry of Business, Innovation

The project, one of the major anchor projects as part of the CBD blueprint, will cost about $300 million and will be the first major public building to be constructed in the city since the earthquakes. It will house all the justice sector agencies and the city’s civil defence and emergency management functions in one location. Christchurch was shaken to its core by this disaster and the rebuild is on a unique and unprecedented scale. The fact is this was the worst natural disaster New Zealand has experienced, and the fourth largest earthquake insurance event in the world. I don’t think it’s a stretch to say that we collectively – central and local government and the community – face an enormous complex and difficult task. In the May 2013 Budget the Government increased the total estimated cost of the rebuild to around $40 billion from the previous estimate of $30 billion. The Government’s share of that cost is now around $15 billion – up from the previous estimate of $13 billion. We are not only rebuilding a CBD which has been almost completely destroyed or demolished, but we are in the process of rebuilding and repairing tens of thousands of houses, and repairing and replacing hundreds of kilometres of roads, water and wastewater pipes. We are in the middle of the largest economic undertaking in New Zealand’s history, but we are making progress.

www.canterburytoday.co.nz December 2013/January 2014 | 7

Viewpoints | Economics/Tactics

Five reasons to think about diversifying globally

Live your core values and improve your bottom line Leigh Paulden is the only Gazelles International certified business coach in New Zealand. Visit www.advancing-businesses.co.nz

For investment advice please contact Craigs Investment Partners adviser Martin Fraser-Allen at the Christchurch branch on (03) 964 3246 or visit www.craigsip.com for more information.

For the last few years, New Zealand has been the place to be for share investors. Our market has powered ahead, proving more resilient during weak periods than offshore markets, yet rising just as much during periods of strength. However, we shouldn’t be fooled into thinking our market is bulletproof, that we will always be the top performer, or that our currency will only ever go up. Here are five reasons why the next few months could be an opportune time to spread a bit more money offshore. 1. NZ shares have risen more strongly than other markets The New Zealand market has been an excellent performer during recent years. In the past two years the NZX50 index has increased 21.4 percent per annum, which means it is a stunning 47.4 percent higher than it was two years ago. While other major markets have also risen strongly over this period, none have performed as well as this. 2. NZ shares are more expensive than other markets The price/earnings (PE) ratio is generally accepted as a reasonable indicator of value. The average PE of the NZ market during the past 20 years is 14.1x and at present is trading 15.6 percent above this level at 16.3x. The other major markets we follow are trading, on average, 9.2 percent below their 20 year average PE ratio. For example, UK and European shares are 15.3 percent and 12.2 percent cheaper than their respective 20 year averages.

easing programme, the NZ dollar fell more than 10 percent in less than three months. If this “tapering” occurs during 2014, the NZ dollar could weaken off again, providing a boost to offshore holdings. 4. Interest rate rises in 2014 could stifle returns The Reserve Bank of New Zealand (RBNZ) has clearly signaled that 2014 will be the year that interest rates rise, for the first time in almost four years. With most other developed markets, including Australia, the US and Europe, unlikely to raise interest rates until 2015 at the earliest, the local market could suffer a drag that other markets won’t face. 5. Political risks are real and potentially significant With a general election scheduled for next year, politics will be a major theme that should not be underestimated. In broad terms, under a Labour/Green coalition we could see income taxes rise, the introduction of a capital gains tax, increased regulatory risk for key sectors (starting with, but not limited to, electricity) and a change in the way the RBNZ delivers monetary policy. None of these points necessarily mean that our market is due for a major fall, so we shouldn’t panic. After all, there are many positives regarding our market, such as a robust economic backdrop, strong linkages into Asia, high dividend yields and some companies with excellent prospects. It is however, a reminder of the need for international diversification. We have had a great run over the last two years, but the best returns during the next two could belong to someone else.

3. The NZ dollar could fall in 2014 Our economic backdrop is strong, so our currency will likely stay above historic levels for a while yet. However, we should learn from what we saw take place earlier this year. When talk first emerged of the US central bank (the Federal Reserve) tapering its quantitative

Mark Lister is Head of Private Wealth Research at Craigs Investment Partners. His disclosure statement is available free of charge under his profile on www.craigsip. com. This column is general in nature and should not be regarded as specific investment advice.

What does your company stand for? Is everyone clear on what your core values are? And, the most important question – is having a set of core values of any use to your company? The answer is yes – they are the essential and enduring beliefs of your business. Core values are a handful of rules you have clearly defined and your team live by regularly. It’s what your people should and shouldn’t do. When the entire team is clear about your core values, it improves your culture and it’s easier to move the organisation from good to great. Here are five actions to help your businesses live by your core values: • Articulate your handful of handful of rules (not too many 5 – 10) • Make them visible • Share and repeat them often (regularly) within the organisation • Give recognition for core values lived by a team member • Live by them yourself (model them). Remember, core values are not who you want to be as an organisation, they are who you are today. Core values do not add value if the behaviour of those who typically have the most power in organisations do not demonstrate them at work. I often see companies post core values that define who they want to be, but then live quite differently. This will turn off team members and create a gap of credibility between leadership and team members. It is also obvious to clients, suppliers and can create the wrong perception or a distrust of you company, damaging your ability to grow… and potentially your reputation. In order for a core value to stand, it must withstand some important criteria and tests. The three simple tests of a core value:

• Would your company be willing to take a financial hit (lose money) in order to maintain the integrity of a core value? • Is this core value alive among your team today? Can you identify the name of a team member that is living out the core values? Most companies have not stopped to clearly define their core values, but they do exist and you probably operate by some of them each day – what you need to do is identify them and then share these values. Living your values Core values are all about people and how they conduct themselves, so it’s essential to have a team where everyone lives effortlessly by your values. When you have people that fit, who have the same core values and are aligned to where you are going, a huge amount of the people issues disappear. When it is clear how someone should act, they have the permission and ability to perform better, which also provides managers more time to manage. When an organisation is in the process of hiring staff, the core values should be visible to applicants. The questions an organisation asks right at the front of the interview process should be questions to drag out a person’s core values. If an applicant’s values do not align with your company’s - stop. They are not going to fit in your organisation and will cost you time and money. Core values help manage performance expectations of all employees, including new staff who may become acquainted with core values as part of their induction process. Clarify the behaviours that everyone is expected to uphold at work. Provide a framework for decision making and agreements about how people are expected to interact with each other. So core values are not just a wall poster, they are a framework for building a great culture. And it’s this great culture that is crucial to organisations succeeding and maintaining sustainable growth.

• Would you fire a team member who consistently or blatantly violated one of your core values?

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Viewpoints | Branding/HR

Be different, get noticed and get more business Sarah Davies is the managing director of Purple Sherbet, an ideas generation consultancy helping companies increase revenue and build brands. Visit www.purplesherbet.co.nz

If your business is the same as your competitors' - then what’s going to make a potential customer choose you? A unique selling proposition, or USP, sets you apart form your competitors. Predictably, a USP refers to your company’s point of difference - the reason why people should come to you instead of any of your competitors.

overnight delivery on all parcels and M&Ms are the chocolates that melt in your mouth and never in your hand. If, by asking yourself this question, you realise that your business doesn’t have a USP, don’t despair – it’s never too late to develop one. Here are some helpful tips to help you create a unique angle for your company. • Look for industry awards. No doubt you’ve heard winemakers promote their products as gold medal winners – try doing a similar thing within your industry

An effective and clear USP is especially important for smaller businesses as it allows • Social responsibility is no longer just for them to reach a niche market and carve out large corporates, so try aligning with a their own specialised path. Subsequently, this relevant charity or do something that gives allows SMEs to compete against corporate back to people in some way. TOMS Shoes giants within the same sector by offering is a for-profit company in California with a maximum appeal to a particular demographic. great product and quirky brand image, but what really sets them apart is that with It used to be enough for a company to declare their USP as being a fast, efficient service, or every pair of shoes they sell, they give a well made products at an affordable price, pair of brand new shoes to a child in need but in today’s flooded market place this is • Solving an industry performance gap is no longer adequate. Good products and a clever way to create your USP. So rather reasonable rates are now prerequisites of any than being just another hardware store successful business, whereas the USP is the that offers free trailer usage – be the icing on the cake and is usually the defining only one to offer free home delivery and factor that can make or break a business. kitset assembly. Take online shoe retailer Zappos.com for Once you have discovered or developed example. They make good quality shoes your business’s USP, make sure you do at reasonable rates, but these days online the following: shopping websites are a dime a dozen. However, online shopping websites that offer • Keep it clear and concise. Having a USP that both free delivery and free return postage for no one understands is just as bad as not all domestic orders are not. having one at all This is the USP that Zappos.com has adopted to great success and the company can now claim that 75 percent of its customers are repeat buyers. Admittedly Zappos.com spend more on shipping costs than its competitors, but spend less on external marketing as its USP alone encourages customer satisfaction, repeat business and consequently increased net profit. You will find that every successful company has a distinct promise, quality or guarantee that sets it apart. Asking why people should purchase your product or service instead of anyone else’s is what develops a USP. For example, Dominoes will deliver pizza within 30 minutes or it’s free, FedEx promises

• Be transparent and offer your customers proof of anything you’re doing to differentiate yourself. People are naturally skeptical, so it’s no good saying ‘for every dollar we make, we donate 20 cents to charity’, unless you can prove it • Similarly, if you say you are going to do something – do it. Or risk ruining your reputation, your customer relationships and consequently, your business. Remember, your USP can mean the difference between success and failure. It doesn’t have to be a life altering, philanthropic movement nor do you have to invest or forgo large amounts of capital. It just needs to be exactly what it promises – unique.

Being a bloody good employer Mike Johnson is the director of Essential HR with significant international and local experience. Visit www.essentialhr.co.nz

Being a good employer is good, as you are signaling to your employees that you care about them. And in many situations, this is enough to increase retention on its own. But in a highly competitive environment, being good is often just not good enough. A good employer is an employer that provides work for their employees, pays them on time, gives a work environment that is safe, impartial, developmental and provides equal opportunity for all. Being a bloody good employer takes things to the next level. These are the employers that people really want to work for. The culture is great, the work is interesting and varied, the values are shared and recognised, and the company’s leadership is solid and inspirational. In short their employees are motivated and get excited about their work. Naturally, therefore, being a bloody good employer also leads to higher levels of employee engagement and satisfaction. All of these factors lead to much higher levels of employee retention and a direct impact on your bottom line through increased productivity. There are many companies that exist in general perception as anecdotally being bloody good, such as Google and Apple. In New Zealand specifically, several that come to mind include TradeMe, Flight Centre and AA Insurance. But what can you, as an employer, do to become bloody good employers? Well to begin with, it’s important to tick the boxes required by law, such as getting your health and safety practices into shape and giving everyone in your company job descriptions. This should be followed by giving your employees the necessary tools to perform their jobs, such as the correct training and an ergonomic work environment. This includes things as simple as making sure your office chairs promote good posture and getting your left handed carpenters the tools that suit them.

Training, at its most basic, should ensure that employees can do the tasks that are required of them, but extends to enabling an employee to grow. I have just attended a review meeting where the employee was clearly excited about the prospect of being trained to take on HR administration responsibilities. Critical though, is being genuinely one team, with a set of company values that are shared and recognised, and which permeate right from top management to every single employee. Management who walk the talk, and who demonstrate strong leadership, clearly model these values day to day. Being bloody good means: Your employees have clear direction, recognising where they are now in their career and where they aspire to be in the future. Plus it means giving them the help they need to get there, setting goals, and helping them achieve. Employees know exactly where they are at. There is open and clear communication, not just from the top down, but also from the bottom up. Employees are encouraged to share their views on business operations, and can express their ideas - whether they are a top sales executive or a cleaner. It also means they get clear performance feedback. An open door policy, providing a safe environment for issues and concerns to be raised at any time – without fear of retribution. Caring about your employees, not just for what they can do for you, but for who they are as an individual, making them feel valued and respected. Every bit of advice I have shared with you in this retention series has been a way in which you can be a bloody good employer. Canterbury, today, is an exciting place to be both as an employer and an employee, so the more you can apply these principles, the better your chance of ensuring your top employees don’t jump ship to where the grass seems greener. You have all fought a battle to hire the right employees for your company, now you can make sure that they stay happy right where they are – working for you.

www.canterburytoday.co.nz December 2013/January 2014 | 9

Viewpoints | Working Life/Tactics

The war at work

Karen Degen is the owner of Set Free with EFT, a company that changes mindsets to create business success. Email karen@setfree.co.nz or visit www.setfree.co.nz

Differing values is recognised as one of the primary contributors to workplace conflict, according to a study by the University of Colorado, Boulder. Values, which are based on the beliefs of the individual, are often deep seated and inflexible, making conflict resolution a real challenge. Beliefs are formed from what any individual has heard or been exposed to sufficient times. They are picked up from parents, teachers, movies, churches, advertisements etc. In short, someone else’s beliefs become our beliefs, and although they are not necessarily the truth, they become ‘our truth’. A study by David Gal and Derek Rucker from Northwestern University found that people who were given reason to doubt something they believed in became even stronger advocates for their beliefs. “People proselytize to have their beliefs affirmed or validated,” Rucker said. “The point of it all is that our beliefs are who we are. When those beliefs are challenged, we are challenged, and we spend more time trying to convince others.” Not only does shaking someone’s belief make them an even stronger advocate, but the research found they will fervently try to raise support for their beliefs from others. It seems that if other people also believed what they believed then their internal conflicts would lessen. Although it is natural to assume that a persistent and enthusiastic advocate of a belief is brimming with confidence - that may not be the case. The researchers offered a warning to anyone on the receiving end of an advocacy attempt, that it might in fact signal that the person is boiling over with doubt. It does not seem to matter whether someone is boiling over with doubt or holding their belief firmly. Either way they are unyielding in their view. Thomas Jefferson once stated “Never enter into dispute or argument with another. I never yet saw an instance of one of two disputants convincing the other by argument. They are determined as to the

facts they will believe, and the opinions on which they will act.” None of this gives us hope for changing someone’s beliefs or avoiding conflict, which often occurs when one person pushes the buttons of another. The way people react is directly related to their personal emotional triggers. For example, one dispute arose when a colleague commented “don’t be silly” during a light hearted repartee in the staff room. The recipient of the comment was upset and no amount of dialogue made him feel any better, because the problem wasn’t really with the comment or the person delivering it. The real problem lay in his childhood because “don’t be silly” was something his father used to say whenever he spoke up or said how he felt. Those exact words uttered by the colleague triggered all the anger and resentment from the past. No amount of conflict resolution for the incident in the staff room would have any affect because it was a trigger for a much larger issue. Country singer Garth Brooks stated “The greatest conflicts are not between two people but between one person and himself”. Only those prepared to deal with their inner conflicts will be successful in dealing with the outer ones. Marilyn Ferguson expressed that best when she wrote “No one can persuade another to change. Each of us guards a gate of change that can only be opened from the inside. We cannot open the gate of another, either by argument or emotional appeal.” Its ‘opening the gate from the inside’ that holds the key to conflict resolution because each party needs to be willing to look within and explore the reasons for their strong feelings with regard to the other person. This is best done in conjunction with a professional who can work with the subconscious mind, thereby eliminating that particular trigger. Because values and beliefs are often deep seated and inflexible, it seems that the challenge of conflict resolution lies not in convincing one party to change theirs, but in encouraging them to be accepting of another’s.

10 | December 2013/January 2014 www.canterburytoday.co.nz

Time to say goodbye?

Martz Witty heads the Martz Group, aligning chartered accountancy with the creativity of business development. Visit: www.martz.co.nz

A first question I ask any new client is, “When do you want to get out of the business?” Their look is typically the same, one of shock (sometimes horror). “I’ve just started this business, and you want to know when I want to leave?” they exclaim! The fact is starting with the end in mind is definitely one of the seven habits of highly effective people. Too often I encounter business owners who are in a routine. Get up, work, go home, sleep (sometimes), get up, go to work, go home, sleep, get up… sure there are goals and milestones they are trying to achieve, but what of the ultimate goal - to actually exit or be extracted from the business. Please note that purposely said “exit” and “extract” as opposed to retire. To some it’s the same thing, but it begs the question how can a business best serve its owners? A very good (regrettably now deceased) colleague of mine used to state that retirement should be a function of wealth, not age. I concur. There are a very large number of baby boomers about to head into retirement and what is to happen to their businesses? The old school thinking was (and too many still is) - sell it. The trouble there is that the new generation Y often don’t want to buy them; they think (and many can) they can build one for a fraction of the cost.

The key to being able to exit your business is having the right people doing the right job at the right time with the right tools for the right price. Sometimes a huge ask - but not an impossible one. By having adequate systems you can make yourself totally replaceable in your own business and that’s exactly what you need to do to effect a successful exit and extract. An exit plan can take time and throughout a lifecycle of business it might morph into a variety of different options. A (relatively) uncommon one in New Zealand, but one that proves very popular overseas, is a management buyout. Typically this is effected through a mix of debt and private equity investment. The advantage of this is that the businesses can continue trading for all intents and purposes as it was in the eyes of the public at large. With most exit options you will need to have an idea of what your business is worth. Different businesses value up in different ways and ultimately your business (if selling in whole or part), is worth what you are willing to accept and what someone is willing to offer. There are some predetermined methods for valuing a business and a chartered accountant can talk you through these and prepare an indicative value or an independent value for you. This can aid in your planning. When you know the key drivers for business value you might even slightly change the way you run your business currently – with the end in mind.

There are so many options on exiting a business when the time is right, they include selling, simply shutting the doors, handing on to a family member, selling out to management, retaining an ownership stake and merely extracting oneself from day to day activity… the list goes on.

Whichever strategy you chose, there are some definite things you need to consider:

The secret in the last sentence was exiting when the time is right. The time needs to be right for you, the owner.

• Your company’s future potential

This date is typically a moveable feast, but by working to a plan you can rest assured that the businesses is always groomed for exit/extract, by strategy and by design.

• Your future role (if any) in the business • Your business dependency on you personally • Your cash flow and liquidity needs

• Market conditions • Intellectual property (if any) tied up in the business. So whatever your strategy, it’s time to plan for an exit, for in failing to plan you plan to fail.

Viewpoints | Online/Events

How to get more website conversions

EVENTS DIARY

Suzanne Carter is the business development manager for website design and development company Limelight Online Ltd. Visit: www.limelightonline.co.nz

Read this column to get more conversions on your website. The above sentence is what’s known as a call-to-action (CTA). Calls-to-action on your website are what drives your conversion i.e. getting visitors to your site to take the action you want them to take. CTAs are critical for achieving any results online because visitors to your site don’t do you any good until they become leads and eventually customers. Of course you want as many conversions as possible, as more conversions mean increased engagement and hopefully increased business. Conversions can come in the form of enquiries, bookings, purchases, newsletter sign ups, fact sheet downloads – whatever the action is you want people to take. Usually CTAs take up the least amount of space on your website, as they come in the form of buttons, but for something so small they certainly pack a lot of power. If you get your CTA right then you will notice a huge difference in the number of conversions you are getting. Even minor tweaks to a button design and text can have a major impact. What are the kind of changes you can make? Wording Look at the CTA at the top of this column and see how it has been worded. I have asked for an action i.e. ‘Read’ but I have also said what you are going to get by taking that action. There is no ambiguity. If you tell people what they are going to get by taking a particular action they are more likely to go ahead and click on your CTA button. Adding a sense of urgency to the action also helps e.g. ‘Read this column to get more conversions on your website today’. Your CTA wording should answer the question, “Why should I click this button?” Gone are the days where you have a ‘click here’ action on your website. ‘Click here’ says nothing. If you do nothing else after reading this column please just promise me one thing; that you will read over your website and replace any ‘click here’ buttons or links with wording that is appropriate to the action you want users to take. Colour The colour of your CTA button can have a major impact on your conversion rate. The colour acts as a visual cue so it needs to stand out. If your main call-to-action is the same colour as all of your other buttons it won’t stand out and the action may not be taken. The trick is to make your button stand out from the rest of the page in such a way that it’s easy to spot and identify as a clickable button.

What’s happening on the business and entertainment front

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SUNDAY, DECEMBER 1 – 24 Christchurch City Mission Christmas appeal

CTAs are critical for achieving any results online because visitors to your site don’t do you any good until they become leads and eventually customers. Location

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Where you place your CTA button is also very important. As it an action you want people to take it needs to be prominently placed. Placing the button in several locations is OK as long it stands out from the other buttons. Depending on the design of your footer area it is a good idea to repeat your call to action here too, so that when people do scroll they can see it at the bottom as well as the top of your website. If you have a product or offer that is complex and the prospect has to digest a lot of information in order to make an informed decision, positioning the CTA lower on the page generally works best. Vice versa, if the product/offer is very simple and the prospect hardly has to do any thinking in order to make an informed decision, positioning the CTA above the fold is the best option. Alignment Make sure that the wording on your CTA button actually aligns with the content on the page that the button clicks through to. Don’t get people to your offer page by false pretences e.g. by telling them they will receive something they clearly aren’t going to. This is a great way to lose trust and credibility with your website visitors. Testing Regular testing of your CTAs is an absolute must. You test by reviewing Google Analytics and seeing how each CTA is performing. Make a small tweak such as a content change or a location change and then test that. If you receive higher conversions then you know your change worked. If your conversions didn’t improve then you need to make more changes until you get it right. In summary… It is really easy to be complacent about your calls-to-action and if you are getting the level of conversions you need then great. However, most businesses are not receiving the number of conversions they would like so attention definitely needs to made to this really small but powerful part of your website.

This December the team at the Taste Events Company is working with the Christchurch City Mission on a Christmas appeal based at Riccarton House where the public can donate toys, Christmas presents and food items, which can be left under the tree. The idea behind the appeal is to offer the public a place to be able to donate items which will be collected and donated to the City Mission. For more information, go to: www.tasteevents.co.nz

TUESDAY, DECEMBER 3, 10, 17 Coffee & Jam Coffee and Jam is a place to share your ideas, provide feedback, meet some like minded folk and be inspired. Whether you’re a hardened entrepreneur, an office-jockey, postman or whoever, if you’re interested in finding out about what cool ideas, projects and businesses people are working on, Coffee and Jam is for you. To find out more, go to: www.ministryofawesome.com/events/ coffee-jam

WEDNESDAY, DECEMBER 11 Small business finance This workshop is a hands-on interactive session where you learn to complete a mock cashbook and GST return. It is ideal for sole traders, partnerships and other small businesses. For more information, go to: www.business.govt.nz

SATURDAY, DECEMBER 14 Kaiapoi farmers’ market Enjoy locally grown and produced food in a relaxed and welcoming environment with traditionally made European breads and pastries, local Rockford Pork, David’s fresh vegetables, Olga’s coffee, Saw Heng’s amazing baking, Faye’s organic salad mix, farm fresh free-range eggs and a vast range of vegetable plants and perennials. Enjoy this unique market beside the Kaiapoi River – plus mountain biking and fishing items for hire from Kaiapoi i-Site. For more information, go to: www.kaiapoifarmersmarket.co.nz

eco products, flowers and plants, distinctive jewellery and much more! A genuine farmers’ market with a fantastic community spirit! For more information, go to: www.facebook.com/lincolnmarket

MONDAY, December 16 – 20 Christmas market week This December the Taste Events Company is bringing you a week of arts, crafts, shopping, food, live entertainment and a whole lot of Christmas goodness. With the European Christmas markets in mind, Riccarton House and Bush will be hosting night markets in the week leading up to Christmas. For more information, go to: www.eventfinder.co.nz

THURSDAY, DECEMBER 19 Introduction to business seminar Starting a business? Come to this free seminar to learn about, working smarter with online services, business structures, income tax, expenses you can claim, GST and more. For more information, go to: www.business.govt.nz

FRIDAY, DECEMBER 20 – 24, 26 – 31, JANUARY 1 – 31 RISE exhibition See the very best of street art at RISE, Canterbury Museum’s summer blockbuster exhibition. View original works by the world’s most profiled and controversial artist Banksy and marvel at epic street art by national and international artists such as ROA, Askew One, Anthony Lister, Kid Zoom, Wongi and more. For more information, go to: www.canterburymuseum.com

SUNDAY, JANUARY 5 2014 CBD Stampede CBD Stampede is an 8km run obstacle course in Christchurch’s CBD. This amazing event starts and finishes at Latimer Square and takes in the changing CBD - both old and new. While you run you will be challenged with some amazing obstacles, with heaps of prizes to be won! For tickets, go to: www.cbdstampede.co.nz

THURSDAY, JANUARY 16 – 26 2014 SATURDAY, DECEMBER 14

SCIRT world buskers’ festival

Lincoln farmers and craft market

Mark these dates out in your calendar now and brace yourself Christchurch – the buskers are coming! Summer is not summer in Christchurch without the best buskers from around the world performing some of the craziest acts of daring, comedy, acrobatics, juggling and beauty that you will ever see.

Soak in the country life at this friendly, popular community market in the picturesque township of Lincoln. Browse the many varied stalls at the weekly markets, including local seasonal fruit and vegetables, German baking, homemade pizzas and pastries, European sweet treats, gluten and dairy free cookies, fresh C4 coffee, fresh pesto, honey,

For more information, visit: www.bethere.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 11

News | Local Moves

An avalanche of rebuild work on the way It’s been said before, and the cynicism among many Christchurch businesses is understandable, but the rebuild is soon going to swing into another gear. Peter Townsend, Collaborate Canterbury spokesperson and chief executive of the Canterbury Employers’ Chamber of Commerce, predicts that in the first quarter of next year the rebuild will rapidly escalate. “There is an avalanche of work coming and our businesses need to understand the environment we are heading into in the next 12 – 24 months,” he says. The problem locally is some businesses are only looking to next week and then the week after that, he says. “The smart ones are out there now trying to form business relationships that will allow them to build skill, resource and labour resource.” This is where Collaborate Canterbury comes in, helping to connect businesses based outside Canterbury with Christchurch companies already involved in the rebuild. The project’s website provides a portal where companies can register and be matched with Christchurch businesses looking to build their capacity. However, forming a mutually beneficial working relationship can take up to nine months. “Businesses need to think about this and be planning for what is ahead and look at what will help them build scale. The ones that have or are doing this are finding it a compelling proposition,” Townsend adds. A recent survey of businesses registered with the project found those outside the city rated the project highly, although found it frustratingly difficult to start conversations with local businesses. Invercargill business Nick Morris Engineering believes Collaborate Canterbury is generating traction with Christchurch companies based on the number of connections he has received since joining. Morris is already

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I can understand the reticence of local businesses – they are occupied with other things and there is a lot of cynicism out there because they have waited so long for the rebuild to happen. - PETER TOWNSEND

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to flow. “When this money reaches the hands working with one Christchurch company of the private sector – that’s when the rebuild on rebuild projects and says he is keen to establish more connections and collaborations. will really kick off.” “I see definite value in the project.” Townsend believes this will be early next year. In Christchurch it’s a slightly different story. Local businesses are not embracing the project “We have been waiting for the money to with the same enthusiasm. come; now heading into the fourth year there is incredible pressure on the insurance “I can understand the reticence of local companies to get claims settled and this businesses – they are occupied with other is accelerating.” things and there is a lot of cynicism out there because they have waited so long for the With cash settlements happening, it means rebuild to happen,” Townsend says. decision making, risk and responsibility are being passed into private hands. “And it’s “They have been repeatedly told it’s going fair to say once private individuals get their to happen soon and it hasn’t. But the money, they want rebuild work done as avalanche is coming and insurance payouts soon as possible. So there is going to be an will drive that.” uncontrolled rush of expenditure.” Of the $40 billion rebuild, he says $32 to $35 Townsend says the strongest advice he can billion of that total is covered by insurance give businesses is if you are not forward companies and this money is finally starting

12 | December 2013/January 2014 www.canterburytoday.co.nz

planning and looking at collaboration as a way to grow - then look out. This not only applies to the trades sector directly related to construction. “Businesses right across all service industries need to be looking at collaboration as a way forward. It’s one of the best ways businesses have to build scale during this time of unprecedented growth.” It’s critical for Christchurch and the rest of the country that companies work together. This could be in the form of supply agreements, joint ventures, secondments, partnerships, outsourcing, acquisitions or sub-contracts. Collaborate Canterbury helps to facilitate, educate and encourage businesses to work together. For more information visit: www.collaboratecanterbury.org.nz

News | Business Tips

What advice would you give to your younger self?

The science of strategy

By Stephen Lynch

Imagine you could go back in time to when you were starting out as a manager, leader or entrepreneur. What one piece of advice would you give to your younger self? That’s the question we asked our RESULTS. com Linkedin group members. Here are some of the responses we received from our members so far: “Do less, better. Allow more time to plan and complete important tasks, rather than consistently under estimating the time required. Be ruthless in protecting yourself from time wasting people and activities.” - Ann Cooper-Smith “People, people, people is to business what location, location, location is to property. Don’t have people around who treat people poorly or with disrespect.” - Ben Ridler “You will not help yourself in any work environment by saying, ‘I told you so’ when something that you didn’t agree with goes wrong.” - Matthew Templar “I’d be less afraid of making mistakes because my best lessons in life have come from the bigger mistakes I have made. I’d have built a strong group of mentors that I respect and who care about my growth a lot earlier.” - Kendall Langston

“Make a career out of something you are truly passionate about. You can’t be great at something you don’t love and life is too short for work not to be something you enjoy. Together with this I’d say make sure you find a culture where you fit, it’s absolutely vital to performance and happiness.” - Andrew Ritchie “Look at the obstacles you come across as a test of your determination to get the outcome you want. Also be prepared to be flexible on how to get it done along the way.” - Stephen Woodroffe “People are your biggest asset or bane in your life. Look at what is going on in a potential new staff member’s personal life, because that’s what you will get from their work life.” - Robert Cormack “Take calculated risks, and learn to listen to your gut. Once you have thought it through then go for it! Then ‘follow-up’ and determine what part worked, what didn’t, then on to the next challenge!” - David Archibald

“Life is filled with choices. A successful life is one which has been based on many good “Have a plan of some sort, with some choices; choices based on good and wise extended time frame; and not just bumble counsel and thoughtful process. Everyone along doing even what seems like a good makes the occasional bad choice. As Einstein idea at the time.” - Garry Anderson put it so well ‘The definition of insanity is doing the same thing over and over again and “Lighten up! Don’t be so hard on yourself. Don’t wait until you achieve your goals, or for expecting different results’.” - Margie Elley-Brown everything to perfect in order to be happy. Instead, make a conscious choice to enjoy “Some old people are wise. Figure out who the journey every day. Your people will thank they are and work with them.” you for it, and you’ll live a happier life.” - Steve Barnett - Stephen Lynch “Work out what you don’t know (yes, your “Firstly I would ensure that I understood parents were right, you don’t know it all) and clearly in my own mind what it takes to find those who are willing to teach you - be be a leader and not rely on the position. grateful for their time and expertise. Do the Allow the various talent around me to take same for others.” - Wendy Schollum responsibility and function to the best of their abilities in their own position, and then “Spend more time with the people you love learn from each situation that you face on a and who love you. Don’t worry so much. Enjoy daily basis.” - Phillip Viljoen the journey and have a laugh along the way!” - Christopher Miller “Have the courage to speak the truth and confront the reality you have created.” Information kindly provided by RESULTS.com: - Steve Murdoch www.results.com

Suzi McAlpine is the owner of McAlpine Coaching, helping individuals and organisations to gain clarity and overcome challenges to achieve success. Visit www.theleadersdigest.me

As with a lot of corporate vocabulary, strategy is a word which is bandied about. Yet so often it is misunderstood and poorly executed. Like all effective tools, the concept of strategy is fundamentally very simple. I like Max McKeown’s definition of strategy when he argues that strategy is about shaping the future and is the human attempt to get to “desirable ends with available means”. At its most basic, a strategy is an action plan. However the question of what an action plan means, and whether one is even worthwhile in this day and age (particularly given the volatility, complexity and pace of change), is a pertinent subject in leadership circles. The business world has become a more turbulent place where anyone with a new idea can put it into action before you can say “startup” and launch widespread movements with a single tweet. This volatile environment has left organisational leaders with a very real problem, because the trusted, traditional approach to strategic planning is based on assumptions which no longer apply. Despite this, I am still a strong believer in the power of strategic planning. Implemented well, it can be galvanising for an organisation. It provides a framework for action, giving confidence to the board and employees that the organisation and leaders have a plan for success. As Dwight Eisenhower once said, “In preparing for battle, I’ve always found that plans are useless, but planning is essential.”

it comes to strategic planning sessions, consider using an external facilitator, as they will ensure all involved in the planning participate. Often in strategy planning sessions some participants dominate the conversation, while others (despite their good ideas) stay quiet. Skilled facilitation is an essential ingredient in an effective strategic planning session. So is divergent thinking. 2. Begin with the end in mind Start in the future when designing your strategy – not in the now. This will help people to focus on where you need to be and what success looks like, rather than what the issues are right now. As the legendary Japanese swordsman Miyamoto Musashi (1584-1645) said, "Perception is strong and sight weak. In strategy it is important to see distant things as if they were close and to take a distanced view of close things." 3. Be flexible Make sure everyone knows amendments and changes are inevitable from the outset. This is as much about expectations management as it is about allaying any future concerns when inevitable strategy adjustments happen. Strategic drift can occur when a company responds too slowly to changes in the external environment. People need to know that changing course does not mean the strategy is wrong (although in some cases it may be). It simply means adaptability is necessary to end up where we want to be. 4. Mitigate risks

A good leader will consider multiple perspectives, but at the end of the day also be decisive. If the buck stops with you and So, I spoke to three leaders who are renowned you decide to take a particular road, be for strategic agility and here are their top tips clear about why you have decided upon to help with developing successful strategies: a particular course of action. At the same time, be prepared to be wrong and build in 1. Creativity and full participation a ‘what if’ process so all potential risks (and Build a company culture that encourages risk mitigation strategies) are clear from the get go. alternative thinking and opinions. And when

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orders@pulpkitchen.co.nz | Ph: 03 943 5714 | www.pulpkitchen.co.nz 14 | December 2013/January 2014 www.canterburytoday.co.nz

Air Conditioners’ KEEPING NEW ZEALAND COOL DURING SUMMER LG’s long been in the minds, hearts and homes of technology lovers. As the world’s largest air conditioning and heat pump manufacturer, it knows how to heat things up or introduce the chill factor with just the click of a button. World renowned for delivering excellence, LG has been making its mark across New Zealand for many years, and is showing no sign of slowing pace with a new LG Air Distributor opening in Christchurch and servicing the South Island.

FUNCTIONAL STYLE LG is a global technology leader, and has earned a reputation that is second to none. The innovative technology that has breathed life into the LG air conditioning units is truly remarkable. With stylish designs and award winning filtration systems ensuring the environment around it is allergy free (LG was awarded the British Allergy Foundation Award), the popular heat pumps meet the stringent Energy Efficiency and Conservation Authority (EECA) standards for New Zealand, and carry energy star approvals. LG sells a full range of air conditioning systems – from commercial and residential ducted units, ceiling cassettes, high wall consoles and ventilation systems. LG has revolutionised the way we warm and cool our homes and has brought the future to our fingertips. Its latest ‘App’ for smart phones enables the purchasers of the latest wifi capable range of LG heat pump and air conditioners to control the technology from anywhere around the world. LG Air South Island’s director and owner Ian McKee says, “You may ask, ‘Why is this useful?’, but just imagine the family is heading home and you suddenly think – ‘I forgot to turn on the heat pump. Isn’t it great to be able to turn it on remotely from my cell phone before I get there’. “This technology ultimately means you can do away with complicated timers and controllers. As LG says, ‘Simplicity is the key’.” This breakthrough, coupled with extremely high efficiency, makes LG air conditioners and heat pumps the “consumer’s choice”.

LG Air South Island PO Box 16526 Hornby, Christchurch 8441 T 0800 542 477 (0800 LG AIR SI) C 021 310 010 | E ian@lgair.co.nz

www.lgair.co.nz

WHY PARTNER WITH LG? LG is firmly cemented in the New Zealand market and has identified the country as being one of the world’s top ten leading emerging opportunities. LG has maintained strong growth throughout Aotearoa and its air conditioning and heat pump sales alone experienced 43 percent growth in 2012. Ian says this growth is demonstrative of New Zealand’s continued commitment to LG’s air conditioning products. LG combines its position as the world leader in air conditioning products, with a strong focus on local support and backup. “This support has been further reinforced by the opening of LG’s South Island distribution company for air conditioning and heat pumps – this milestone has got us very excited about the opportunities ahead. “We were inundated with orders before we even got up and running. There is certainly a large amount of interest in our exciting and innovative technologies throughout the South Island, and we know from the great feedback we have received from existing users of LG air conditioning systems that the appetite continues to grow.” With an extensive technical background, Ian invests his wealth of knowledge in customer relationships and service for the South Island company. He and his team are committed to ensuring customer wants and needs are the focal point of the new business. “Customer service is of paramount importance to us. We ensure customers receive the necessary support from choosing the right LG air conditioning and heat pump products, through installation and for the life of the product.” Ian and his team at LG South Island would love to hear from any experienced HVAC resellers and installers to explore strategic partnerships in this exciting new opportunity. If you are considering a heat pump for your home, office, or commercial building, then look no further than LG – we have the product to meet every need.”

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News | Tactics/Workplaces

Clearing the way for change

Interruptions cause workplace stress and overload

Megan King is a senior public relations consultant at Your Story Communications.

Change is the only constant. And these days, even our constants are changing. In business, steering your people confidently and successfully through change takes careful planning and execution, and the role of internal communications has never been more important. Megan King, a public relations and communications consultant at Your Story Communications, has recently returned to Christchurch and has been struck by the amount of change taking place in the city. “It’s amazing the amount of change people are going through in both their professional and personal lives,” she says. “People are navigating the insurance and EQC maze for their homes and properties, while at the same time they are moving offices or getting to grips with new leadership. That’s a lot for a person to deal with.” This is why business leaders need to do their utmost to provide a work environment where people feel confident and secure. In business, change can come in many forms – it could be a merger or acquisition, a move to new premises, rapid business growth or a change in leadership. For the people who make up your business, these sorts of changes can be threatening. Change represents the unknown and can be the source of a range of different emotions including anxiety, nervousness and excitement. All of these emotions have the ability to cause significant disruption. To avoid this, a carefully thought out change management plan is essential and the role of communication within that plan is paramount. King warns that “poor internal communication can trigger negativity and resistance and give rise to an overactive rumour mill, which has the potential to destroy any ground you’ve already made”. She also says that it’s important to start with the end in mind when designing your change management plan. “The goal is for a smooth transition with little resistance and where business continues as usual without interruption.” To achieve this requires careful planning. Here are her tips for successfully managing your internal communications through change. Identify clear and consistent key messages These should form the foundation upon which you can build the rest of your story. These key messages should be repeated and should remain consistent. And remember, you will need to adapt the message for

different audiences. For example, what is important to your senior management team will certainly differ to the concerns your ground staff may have regarding the proposed change. Appoint an appropriate spokesperson Contrary to conventional practice, cascading information down through the ranks is mostly ineffective, especially in large organisations. In the modern business world, there is greater emphasis on transparency, which means that senior leadership must be visible and accessible. Thankfully, advancements in technology have made this possible. Communication coming directly from the top is both more personal and more reliable. Choose the right channels We all know how frustrating it is to hear “sorry, I didn’t get your message”. Don’t let a poor choice of communication method be the reason your message doesn’t get through. Think about your audiences and again, you may need to use different channels for different parts of your organisation. Control the rumour mill, don’t let it control you Although the very nature of a rumour mill means that it is unregulated, that doesn’t mean that it is uncontrollable. There are ways to avoid it getting out of hand and actually use it to your advantage. Give staff the opportunity to voice their opinions and concerns. This way, they can get things off their chest and you get an opportunity to respond, or at least, listen and understand. Also, consider the use of champions; people in your organisation who have influence over others. This doesn’t have to be someone in a senior position, in fact, the office receptionist probably has a wider and more attentive audience. Involve these people in your change plans and they will influence others. Empower your people The biggest step towards disarming the inevitable resistance movement is by involving your people. Let them in on your decision making processes, test ideas and consult proposed changes with them. Although it may seem like more work in the short term, it will make the adoption of change much smoother in the long run and will probably get valuable input. Consider your timing and maintain your momentum People need time to get on board with change. Remember that often a proposed change has already been contemplated at higher levels in an organisation before it reaches everybody else. Give people time to adjust and adapt. Also, look out for potential conflicts – too much change at one time could really put the brakes on.

16 | December 2013/January 2014 www.canterburytoday.co.nz

Robyn Pearce is a time management expert, helping people turn time challenges into high productivity. Visit www.gettingagrip.com

One of the biggest gripes in the workplace is interruptions. They cause stress, disruption, and overload from unnecessarily long working hours which can lead to significant job dissatisfaction. On average, 28 percent of productivity is lost per day mainly through interruptions of many sorts including emails - this can add up to as much as 2.25 hours out of an eight hour workday. The knock-on effect of this is that employees are overloaded and end up having to stay late or start early in order to meet deadlines. Fortunately, there are successful techniques that people can implement to counter the constant stream of interruptions, as taught by Time Management specialist, Robyn Pearce, aka ‘The Time Queen’.

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There is nothing more frustrating than being constantly interrupted. Educate your team how to treat you and don’t attend to each interruption immediately.

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It is one of the most common issues that clients come seeking help for. She has run an 3. Put your phone on silent and in a drawer international consultancy that has specialised when you want to focus or redirect calls to in time management for the past 21 years. a colleague if you can – even if only for one “There is nothing more frustrating than being hour slots at a time. constantly interrupted. Educate your team 4. Block out at least an hour a day when how to treat you and don’t attend to each no one interrupts you to focus on high interruption immediately – unless of course value activities. it’s a crisis. It’s also important to remember 5. If you’re in open plan office, use to turn off your email notification.” headphones to signal you’re busy – and to Research indicates that on average it takes block out the noise. 10 to 20 times the length of the interruption 6. If possible, use a quiet room or work off for a person to get back to concentrating on whatever they were previously working on. site if you can’t focus at your desk. If that’s happening all day long then it will 7. If you always drop your work to attend affect stress levels and increase frustration. to every interruption, people will expect that all the time and you’ll never get a clear run Robyn’s top tips for handling interruptions at anything. 1. Switch off the email alert.

8. Educate the people around you how to treat you.

2. In your email signature, state that you only check emails a few times a day and suggest 9. Print this off and keep it by your desk as recipients phone or text if it’s urgent. a reminder.

News | The Rebuild

The shape of things to come What is it with Scandinavia? It tops every OECD ranking there is; good quality free healthcare, highly ranked free universities, strong economies and obesity rates the rest of the developed world can only dream of.

We’ve got Hagley Park, and it’s not to be underestimated - most cities I’ve been to don’t have an inner city park that big and beautiful. But one thing city planners want to do is incorporate the Avon River more into our town planning.

Other than producing a lot of seriously twisted crime novels (hey, everything’s got to have a dark side) it seems like these northern countries have got everything going for them.

In Copenhagen, people genuinely love spending time in their public spaces. They picnic outside, or just meet their friends for a chat, breathing in the calm saltiness of the sea. And it’s nothing to do with the weather winters are colder and darker than they are in Christchurch.

Although reindeer and fjords might be what comes to mind when you mention Scandinavia, they’ve got busy beautiful cities too. Stockholm, Reykjavik, Malmo.

Visiting the waterfront of the Copenhagen Harbour showed me how this was possible. Like Wellington, the waterfront seamlessly blends into the city, and there’s plenty to be distracted by as you walk along. There’s takeaway food stalls and delicious restaurants side by side. There are boats as small as kayaks and as big as commercial ships rubbing up against each other. It’s the same buzz the Re-Start project had and I’d love to see that become a permanent feature of our new city.

Bridget Gourlay visited it to see what lessons a rebuilding Christchurch can learn.

Copenhagen’s Tivoli Gardens is where civic space really comes alive. In the early evening I watched Danish children finish riding small rollercoasters and merry-go-rounds as teenagers filed in to find a spot to enjoy a Danish rap concert (seriously). During the day families were back, as well as couples strolling around the flower beds hand in hand.

Human-centric. That’s how the Monocle judges who create the liveability index every year described Copenhagen when awarding it the gong for Most Liveable City in 2013. It’s the second time the city has won since 2008, and in the years in-between it’s always comfortably in the top five.

In Christchurch, families love Christmas in the Park, and the Court Jester’s summertime ‘A Short History Of…’ production is usually packed. If we can build on this, and offer paid as well as free events, we could get more life into our new centre city. And I wouldn’t mind a rollercoaster or two!

Human centric, at first glance, sounds like the usual superlative jargon urban design experts like to throw around. But after a few days in Copenhagen, I get it. This city truly is humancentric and that’s what makes it such a fun place to live.

Pedestranised streets

But the jewel in the crown is the Danish capital, Copenhagen, which was recently voted (again) the ‘most liveable city in the world’.

Vibrant public spaces Part of the Christchurch plan is to have vibrant public spaces people of all ages can enjoy.

It’s pretty clear to me why Copenhageners treat the city as their own personal picnic spot and why the families don’t hotfoot it to the suburbs, but instead stay and bring up their kids there. It’s the pedestrianised streets. Because there aren’t any cars in so much of the city, shops and eateries spill onto the road. Without the

18 | December 2013/January 2014 www.canterburytoday.co.nz

stress of car-dodging, you happily wander around, browsing the shops and goggling at the palaces. There are so many eclectic places to hang out, to explore, to meet your friends. That’s why pedestriansed areas are on the Christchurch plan – to create that buzz. But there’s one obvious question - if so many of the streets are pedestrianised, how will we all get around?

Bike lanes I’ve always vaguely liked the idea of cycle lanes in Christchurch, but after one day on a bike in Copenhagen I became a huge fan. Way back in 2010, in the time BE (before earthquakes) I lived in Bryndwr and worked at the Canterbury Today newsroom on Colombo Street. I tried biking to work a few times but gave up after a few miserable attempts. Cars routinely cut into cycle lanes to turn, forcing me to quickly throw on my brakes or swerve into the traffic (scary) to avoid them. And that’s when there was a cycle lane most of the time, it felt safer to illegally cycle on the footpaths than on the busy CBD streets. I pretty quickly gave up - starting the day worrying about getting killed wasn’t any fun so I chose instead to ride my scooter, run, walk, or get a lift into work every day… anything but cycle. In Copenhagen it was a different story. With purpose built cycle lanes that were almost roads themselves, no cars could cut you off at any stage and the whole experience was safe and relaxing. Then a curious thing happened: the fear of being hit disappeared. I effortlessly cycled all over the city. I got to see so much more than I would have by foot, and because it was flat and I could take my time I barely worked up a sweat - no more than you would strolling a few blocks. Don’t get me wrong. I’m not a lyrca-clad enthusiast - I know cycling would be hell in Wellington’s hills, but it would work perfectly in flat Christchurch.

Urban planning and public health One thing I noticed about Copenhagen was that there are no obese people. I actively started looking, but couldn’t find any. Eventually I’d see the odd overweight person, but largely (no pun intended) people were trim. I couldn’t help but compare that to the Scottish town I currently live in which has shockingly high obesity rates and where there are certainly no bicycle lanes - there aren’t even footpaths. Walking anywhere in this town is difficult and dangerous because you have to constantly dodge cars. It’s a chicken and egg scenario of course being overweight means walking or cycling becomes harder and therefore you’re more inclined to want to take the car. And then if no one ever walks or bikes anywhere then the council can’t justify spending money on something only a few people use. Of course, moving regularly doesn’t just burn calories. Studies have consistently shown mild exercise lifts your mood, which is why it’s recommended to people suffering from depression. A blast of fresh air also wakes you up in the morning, gets you feeling alive and ready for work when you arrive in the office something sitting in traffic does not.

Lofty goals After a few days in the World’s Most Liveable City I can really see the solid connection between it and Scandinavia’s constant dominance of happiness indexes and health statistics. Good urban planning impacts significantly on our emotional and physical health. There’s solid proof that when a city is safe, clean, easy to get around and full of life then its citizens become more contented and cheerful. That’s at least part of the reason why Scandinavians are healthier and happier than the rest of the world and it’s time we realised that these things don’t exist in a bubble. In redesigning Christchurch we have the opportunity to not only build ourselves a beautiful human-centric city, but to create better lives for us all.

News | Personnel

Need inner confidence? Then get outward bound By Davina Richards

How often do you fake it? You know - when you walk into work to face a group of superiors and a mountain of challenges and have to dig deep inside your soul to find the confidence to hold your shoulders back and your head high, when everything about you is screaming ‘run and hide’? Wouldn’t it be nice to have the self confidence which is real and natural? There’s no better time to improve on personal development than the present.

And there’s nothing more rewarding than unlocking your full potential by going through experiences which tests you physically, mentally and emotionally.

Challenges are part of our every day living; they exist both inside and outside of working life. So how good are we at rising to the challenge which can present itself at any given moment? And if we’re good at something, isn’t there always room to do it better? Employees should have a need to learn and to expand on all levels of development.

It’s these experiences which help to improve overall development through review and reflection of oneself. Doing so ultimately makes you feel empowered and effective in both work and relationships.

Learning to conquer your fears and apprehensions will help you improve your physical and mental health, advance in your career and gain new experiences. It can also help to enhance others around you. Improving your confidence, determination and engagement starts with self awareness. To push forward with a sense of purpose, we need to learn from our own strengths, weaknesses and everything in between.

The connection between yourself and others is the second most important factor to enhance your performance. Group performance and communication is vital in all aspects: you rely on the people you work with for guidance, support and to help you to be the best that you can be. All types of business require workers to work well as both an individual as part of a team. There’s one leading organisation in New Zealand which has been helping people to reach their full potential through challenge and adventure since 1962.

Operating in the Marlborough Sounds, Outward Bound is designed to inspire and encourage personal and social development through a choice of courses which enable individuals to take part in group activities, including sailing, kayaking, high ropes, rock climbing and other physical training. The courses have been specifically designed to test participants physically, mentally and emotionally. Expect to be in challenging situations with real consequences to keep you on your toes. Complete any of the eight day or 21 day courses and expect to see positive results in your self awareness, confidence, motivation, social awareness and communication skills. At Outward Bound everyone has a place. Your personal challenge awaits you and it’s bound to have a positive effect.

Simpson Grierson human resources director, Jo Copeland says, “We’ve been sending our emerging leaders on the Navigator course since 2008. It’s a special part of our leadership development programme. “Our people come back invigorated and motivated to lead. The difference in their confidence levels is profound and it is moving to see such rapid change. The look on someone’s face when we tell them they’ve been selected says it all.” Busing Russell and Co accountant Shae Rasmussen says, “The Outward Bound Navigator course was an exhilarating experience. It taught me to push myself, challenge the norm, and take a different approach to social and leadership situations. I would thoroughly recommend the course to anyone looking to improve their leadership skills and gain a new perspective”.

What’s personality got to do with it? By Stewart Forsyth

A recent speed dating approach to interviewing for retail workers in Christchurch has illustrated what interviewers are looking for. The interviewers mentioned the importance of retail hires having high activity levels. Their questions tested relevant knowledge, such as ‘What do you know about the company?’ and What makes for a good retail assistant?’. Before I give some tips about great questions in a speed interviewing context, how about thinking about what you’re looking for when you’re interviewing? The key aspect you are looking for is ‘conscientiousness’. This is the basis of such positive attributes as task and goal focus, making plans to guide achieving goals, delaying gratification, and following norms and rules – all of which contribute to getting the job done. Conscientious workers are also happier workers, likely because they get ongoing satisfaction from the work and are more likely to get positive feedback from others. They are also less likely to get into trouble – at work or elsewhere. The amazing long term influence of this quality is demonstrated by a 30 year followup of Dunedin kids. Those who had limited ‘self-control’ early in life (which leads to later conscientiousness) were more likely to get

into trouble with the law, be solo parents and to have riskier health related behaviours such as smoking. The best way to tap into this dimension is to ask the candidate about their task focus and the other aspects of conscientiousness. Interviewing 101: you don’t ask ‘Are you good at completing tasks?’ or ‘How do you feel about hard work?’ Remember the guideline: no-one is perfect unless they are being interviewed or on a first date. Instead you ask something less obvious such as ‘what is a recent achievement you’re really proud of?’ Then you follow up by asking them how they accomplished that. Do you hear evidence of them clarifying the goal, developing a plan, following through on the necessary tasks? And does that achievement seem of comparable ‘heft’ to what you expect of your people? Always ask for the evidence – what they’ve actually done. Then ask them if they can tell you a referee who can give a testimonial about that achievement – just to make sure you’re not being told a lovely, but unreal story.

Stewart Forsyth is an Executive Coach and Organisational Development Consultant who loves to work with people and businesses keen to grow and develop their effectiveness (stewart@fxc.co.nz, www.fxc.co.nz/people) www.canterburytoday.co.nz December 2013/January 2014 | 19

News | Q&A

Power moves By Melinda Collins Ari Sargent

The classic paradigm for a profitable business is to make money off others, but for Powershop, saving money for others is what’s paying off. The online energy retailer took out the top spot in the 2011 Deloitte Fast 50 with a massive 5,280 percent growth, the highest ever growth rate in the competition’s 11-year history.

intuitive. It’s crucial that the user experience is simple and fun because encouraging people to change the familiar way of buying power – where you don’t think about it until that dreaded bill comes each month – is surprisingly not a simple task. All you need is a computer, mobile phone or tablet and the internet. We email customers each week to update them on how much power they’re using and how it compares to the previous week. We let people know of specials via email, Facebook and Twitter. For people who don’t want to actively shop for power then Powershop buys it on their behalf at the cheapest rate possible. Thankfully our customers agree that it’s easy

Still supplying power to more than 49,000 households and businesses nationwide, Powershop continued its ranking reign in 2012 with 529.39 percent growth, putting it in 7th position.

- Powershop has topped Consumer’s Customer Satisfaction Poll of power companies for three years running.

A prepaid electricity pricing option, Powershop saves Kiwis money by allowing them to pay for what they need rather than the same rate for the whole year. The pricing anomaly was discovered when they started doing bill estimates for companies interested in getting a better deal.

The original idea came out of a brainstorming session on the future of selling electricity at Meridian, Powershop’s parent company. The one thing that stood out about electricity retailing was that in the eyes of many Kiwis buying electricity was a boring and necessary evil. It was hardly surprising that most people were disinterested in how much power they used and therefore were regularly shocked at the cost of their monthly bill.

Based on more than 300 nationwide businesses Powershop prepared estimates for, they calculated Auckland businesses could save an average of eight percent, Wellington businesses nine percent, Christchurch businesses 17 percent and Dunedin businesses an average of 24 percent off their current annual power bill. Powershop CEO Ari Sargent talks to Melinda Collins about shaking up an industry. Can you give us a rundown of how Powershop works? Powershop is an online power company where people can shop for electricity, get regular deals and monitor their power use. We started Powershop to shake up the electricity industry and give people back control by taking away nasty bill surprises and allowing people to buy power on their own terms. How does it save people money? It makes people aware exactly how much power their household or business is using over a day, week, month or year, which means they can better control how much power they use. We also offer our customers regular specials and discounted power for buying it in advance.

How did the company start?

We thought how cool would it be if people could buy power like they bought groceries in a supermarket. We explored a few different ways to make it happen before realising that the power of the internet had never been harnessed by the power industry.

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2. Much more betterer – make everything a customer sees better than they’ve seen before. 3. Keep being weird – be who you are and have the respect to allow others to be who they are. This speaks to the diversity of the team within Powershop and also within our customer base. We don’t treat customers as homogenous, we treat them as real people. How many people in New Zealand are paying more for their power than they need to?

Using the internet to help people engage with their power consumption made perfect sense. I left Meridian to get the idea rolling with the help of a very small and very dedicated team. Four years later we have over 50,000 customers and 80 staff.

I’d say most Kiwis are paying more than they need to. There is a big difference in most areas between the most expensive retailer and the cheapest so switching to a cheaper power company is the first thing better need to consider. Monitoring your power use is also likely to bring costs down. We know that the majority (over 90 percent) of our customers save money in the first year they sign up to Powershop.

What advice would you give to others who have a great startup idea?

Where is Powershop in terms of international expansion plans?

Believe in the power of crazy ideas and that there is always a better way. Be prepared to fail, but when you do, fail fast and move on.

We are launching into Victoria, Australia very soon. We’re very excited about showing Aussies there is a better way to buy power.

What do you put Powershop’s astounding success down to?

What are some of the key challenges you have had to face through the development of the company?

That we genuinely care about our customers and appreciate our success is only down to one factor – that people like being a Powershop customer. Every discussion we have and decision we make as a business starts and ends with our customers.

How easy is it to use?

We have three simple rules for staff in Powershop:

The biggest has been getting people more interested in their power use. When we first started in 2009, we were so convinced of how much better Powershop was compared with the dinosaurs of the industry, we thought people would sign up in droves. It was more like a slow trickle to begin with.

We’ve spent a massive amount of time making the design of Powershop very

1. Give a shit – care about customers and everything you do.

What we didn’t count on was how unengaged people were with their electricity company

20 | December 2013/January 2014 www.canterburytoday.co.nz

and their power use. We had to really concentrate on showing people the benefits of having more control. The power industry must be highly competitive, how do you stay ahead of the game? We have a very smart bunch of people who work for Powershop. Luckily we’re all pretty restless and constantly looking ahead and thinking about how we can make the Powershop experience better. Despite our growth, we’ve kept Powershop a noncorporate environment where process doesn’t stand in the way of progress. Are there any key challenges facing the power industry now and in the future? How can these be addressed? There are always plenty of challenges facing our industry. The biggest in the last year was balancing rising power costs due to a major upgrade of the national grid, with still giving customers a good deal. We have addressed this by taking a long term approach and rather than looking at making a decent short term profit, we’re focused on keeping customers happy and knowing that if they’re satisfied they’ll stick around, which will benefit us in the long term. For Powershop, our biggest challenge is our size. We’re small so don’t have the big budgets of the five major retailers and can’t spray people with lots of advertising to make ourselves heard. We need to be smarter, more strategic and move faster. What about plans for the future for Powershop? To continue to push ourselves and show more people there’s a better way to buy power. And continue to make Powershop more valuable and even simpler than it is now

News | Cover Story

The king of bling By Melinda Collins

Throughout history jewellery has been used as an elaborate embellishment; that little splash of colour and interest that can make or break a sartorial selection.

22 | December 2013/January 2014â&#x20AC;&#x192;â&#x20AC;&#x192; www.canterburytoday.co.nz

News | Cover Story

Similarly, embellishment has been known to make or break a good story. Let’s face it - we all love a good yarn.

It’s not surprising he met his wife Christine while working at the store. They married in 1965 and had two children Mark and Emma.

When it comes to Sir Michael Hill there is little need for literary embellishment; the facts really do speak for themselves.

But in 1977, the house that had taken them four years to build was destroyed by fire.

When his first jewellery store opened in 1979, Michael Hill set himself a goal; seven stores in seven years. In 1986 he exceeded that, opening his eighth store in Newmarket.

Re-assessing his life, Hill attempted to buy his uncle’s business, an offer which was refused. So, on 13 May 1979, Hill opened his own jewellery store nearby, calling it Michael Hill Jeweller. And he took with him years of experience.

In 1988 Hill set himself another goal - 70 “I had a 23 year apprenticeship with my stores in seven years, a goal which was also uncle and father and knew what to do,” he achieved. Then, in 2002, Hill decided he would says. “This is what young people need to do, have 1,000 stores by 2022. stick with a job and learn all the pitfalls. By the end of 2009 Michael Hill had 242 “Today they expect to know everything in a stores in Australia, Canada, New Zealand and year, but that is not possible.” the United States, with an annual revenue of about $200 million. This year Michael Hill It was a case of doing one thing and doing International is worth $590 million in market one thing well. Hill limited his store’s product capitalisation on the NZX. range to just jewellery, disregarding the silverware, clocks, porcelain and glassware Whether the 53 percent shareholder reaches traditionally found in other jewellery stores. his latest goal is yet to be seen however, history does have that little habit of repeating. “My TV offer was unique,” he explains. “Jewellery retailing was pretty unimaginative But the most compelling story is of how in New Zealand in those days; little Hill went from having nothing, to having discounting, scant use of TV or radio press, everything; it’s the real story of the king formal shop designs with unimaginative of bling. displays, windows crammed with stock.

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Jewellery retailing was pretty unimaginative in New Zealand in those days; little discounting, scant use of TV or radio press, formal shop designs with unimaginative displays, windows crammed with stock. We changed all of this.

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“We changed all of this – a very wide doorway versus a small shop front, simple windows changed weekly, with only a few dazzling products, fronting my own adverts on TV and radio and doing my own newspaper creatively, running monthly promotions to attract customers, the invent of the blackboard with chalk message a nd we specialised in diamonds gold and watches so could take smaller premises with lower rentals.”

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When life gives you lemons, some people make lemonade. Michael Hill took coal and made diamonds. Well, not literally, but every time life pushed him down, Hill pushed right back. The result; one of the most famous rags to riches story New Zealand has ever seen. Michael Hill Jeweller started in 1979 when Hill and his wife Christine opened their first store in Whangarei. But the story really started many years earlier. Hill left school at 16 to pursue a career as a concert violinist, before being told he was starting too late to be a noteworthy musician. So he started working in the family jewellery business for his uncle, Arthur Fisher. Hill proved a good salesman, but his real aptitude was management and through his lead the store did really well. He was winning international awards for his window dressing and he took over the store’s advertising efforts, drawing attention through his wacky advertising themes.

into shoes”, he sums up his keys to success in business as “artistic flare, uncomplicated direction, goal setting, being able to delegate, store design, artistic window dressing and great stock”. But there’s been some real coups along the way. In 2006, following a five year trial, the Michael Hill Watch Collection was launched and the company began phasing out the sale of other watches. By mid-2008 only the Michael Hill brand of timepieces were being sold in his stores. The company describes the Michael Hill watch as one of the company’s key brand developments and says it remains one of the best watches in the world. There was also the 2011 move into professional care plans which has been lauded for taking a one-off commodity purchase and turning it into a revenue stream. “We have developed a system that cares for the clients’ jewellery. Jewellery is such an emotional purchase and this takes the stress out of any mishap that may develop.” He has also managed seemingly effortlessly to conquer the Australasian and American markets, moves which involved catering

The Hills golf course

I had a 23 year apprenticeship with my uncle and father and knew what to do. This is what young people Against all odds need to do, stick He had developed “a will to succeed against all odds,” through being bullied at school and with a job and learn then losing everything in the fire. But he’s always been one to aim high and says his all the pitfalls. Today drive comes from visualisation. “It also helps to practice transcendental meditation to they expect to know clear the incessant self talk. Without this, one everything in a year, but cannot concentrate on the real issues.” While he admits to making mistakes, that is not possible. including the infamous flop of “digressing

Coal to diamonds

“

his approach to meet the differing needs of these markets and he says the degree of competition means you really need to be on top of your game.

New Zealand and Australia and believes “by sticking to the basics, the whole organisation is concentrating on the same goal; everyone is aiming at the bullseye”.

He’s now also somewhat of a life coach, spurred on by the public correspondence he received in response to his book Toughen Up published in 2009. The book chronicles his journey from Whangarei jewellery store owner to chairman of the publicly listed company with 250 outlets in four countries. It’s a roadmap to success based on his philosophy that tough times are good.

But he still believes there needs to be a balance between work and play. “Without a balance in life we lack the meaning of life; happiness through contentment.”

Tough times

He also realised he was a bit of a golf tragic when he was a member of the Mt Denby Golf Club in Whangarei and has established one of the country’s leading privately owned golf courses, The Hills. “I’m on a 14 handicap and don’t spend enough time hitting balls on the range.”

It’s during these tough times Hill says we need to reassess our businesses by asking, what are we doing well, what could we do better and what sort of business can we become? He went on to publish Think Bigger: How To Raise Your Expectations And Achieve Everything in 2010. This time he outlining key lessons he learned during the years; clearing the clutter of your mind, positive daydreaming, letting go, thinking bigger, working smarter not harder, how to keep motivated, the power of the spoken word, having fun, thinking outside the box and helping others. He certainly knows what he’s talking about. Sir Michael Hill revolutionised retail selling in

Hill is still passionate about his music and he has just seen another successful year for the biennial Michael Hill International Violin Competition, which attracted contestants from around the world.

From the modest beginnings of a little par three course, The Hills has developed into a world class championship golf course. Host of the NZ Open from 2007 to 2010, it is the home of the NZ PGA Championship and will again play host to the biggest golfing event in the country when the New Zealand Open returns to The Hills in early 2014. But then, if he ever gets bored with golf, he’s always got his superyacht WS1, named after the highest grade of diamond, to give him something to do.

www.canterburytoday.co.nz December 2013/January 2014 | 23

News | Q&A

Upwardly mobile When 2degrees stepped into the telecommunications playground it was all bets off for the long standing duopoly that had ruled the cellular roost.

With a strong plan, an almighty strategy and an attitude to match, 2degrees gave the industry a good old stir up, snatching more than one million mobile customers in just three years straight from under the big boys’ noses. There’s only one way to take on the hierarchy and win – and that’s doing things just that little bit differently. 2degrees CEO Stewart Sherriff talks to Melinda Collins about shaking up an industry, guerrilla tactics and playing the game. 2degrees came along when the market was being monopolised by two big players, so how much planning went into the launch before you burst onto the scene? A lot – it actually took more than nine years of planning, government lobbying and strategic work behind the scenes before 2degrees launched. Our rapid growth (more than one million customers in just three years) since then is testament to our team who developed a different and compelling market proposition. Our key objective has always been to do things differently – that was the opportunity for us. By launching products and services others wouldn’t or couldn’t do, we got immediate support from the NZ public who were frustrated with high pricing, poor service and inflexibility in the NZ mobile market. But value is only one aspect of a mobile provider. 2degrees was, and still is, about creating a uniquely Kiwi customer experience from the moment our people pick up the phone. This is why we invested in our Auckland-based care team – available 24/7. It was also important to make it easy for customers to use our online account management tools so they could fix their issues quickly. In doing so we created what has become an award winning customer service team we’re very proud of. We built our own network from scratch. This ensured we could offer products and services on our own terms. We have always been focused on offering kiwis value - something they couldn’t expect five years ago - and we needed to control our own ability to innovate. We also lobbied for regulation around sharing mobile phone sites with our competition so we could co-locate on their sites while keeping our equipment independent. We also set up a roaming agreement with Vodafone, which enabled our customers to receive coverage throughout the country while we were still in the process of building our own. Now, we have 97 percent coverage.

What key things did you have to get right in order to compete against large, established competitors? We had to build a nationwide sales channel. We couldn’t sell anything without a retail presence, so we made the 2degrees experience available to all New Zealanders by stocking SIMs in 3,500 oil, multi-brand retailers and grocery outlets. We also made our proposition clear and easy to understand. We halved the price of calling and text when we launched, followed by continued product development with concepts such as shared data and carryover minutes and data. It was also important to build our social media presence early on, as it helped us build a community of support for what we were doing. Obviously our mobile network was integral to our business and whilst we were starting from scratch, we had the advantage of being able to employ the very latest technology, which has a lower cost of upgrade to new technologies than the incumbents with legacy networks. Our team is another fundamental we had to get right. We have grown very quickly but have focused on making sure we get the right people. Not only has this made it a fun place to work, but it has also helped create a very focused, collaborative culture within our organisation. Finally – our brand. It was very important that we launched with something that was unique and different to the others but most importantly, stood for value. Do you have to equal or exceed your competitors’ market exposure in terms of the advertising dollar, or is it just about making that advertising dollar count? We’ve always focused on playing our own game when it comes to building our brand. We’re a low cost operator so we have to be smart with every dollar we spend. This extends through to our marketing, as our budget is a fraction of our competitors’. We have to be creative and constantly look at how we can get the most ‘bang for our buck’. This includes mixing traditional media (like TV and newspapers) with increasingly more digital advertising through the likes of YouTube and Facebook. For example, our last campaign for our best value National Broadband plans was purely digital, that would have been unheard of just two years ago.

24 | December 2013/January 2014 www.canterburytoday.co.nz

Stewart Sherriff

“

The key to remaining competitive is staying nimble and in touch with what customers want so we can then be quick to develop new innovative products and services. Word of mouth is also such a powerful tool, so we always try to ‘surprise and delight’ our customers whenever we can, so they continue to spread the word! How tough is it to stay competitive in this industry, with ever more demanding customers and strong competition? 2degrees created competition in the market today - so we welcome it. When we launched four years ago, we grabbed immediate attention as we halved the cost of calls and texts overnight. Naturally our competitors have responded and Kiwis are now getting some great mobile deals.

”

Now, our focus continues to be on providing value and fairness in the market. Our ‘carryover minutes and data’ and ‘shared data’ products are a great example of this, as it is all about getting people to use mobile more, so the real benefits of ‘being mobile’ are unleashed. We have always done the things the others can’t or won’t do, like our free calls and texts to Australia out of your bundle. We’re prepared to make bold changes that break convention – many of which have then been replicated by our competitors. Technology is changing the way we do things at an exponential rate and with it comes new

Focus | Entrepreneurship

News | Q&A

customer needs and expectations. I’ve always seen this as a good thing as it keeps our industry interesting. The key to remaining competitive is staying nimble and in touch with what customers want so we can then be quick to develop new innovative products and services. Listening is key to that and I, as well as many others within the organisation, regularly take time out to listen to live customer calls so we can keep our finger on the pulse. I love my job because every day is different – it’s exhilarating and very rewarding when you see how important mobile is becoming to people’s everyday work and personal lives. What advice would you give small players looking to take on larger organisations who have the majority market share? As the underdog, you have everything to gain and the incumbents have everything to lose. You need to identify a segment that is dear to their business success and develop systems, products and processes to aggressively target that segment. Care must be taken to remain focused on that segment and not be distracted by other areas which may seem attractive at the time. Once you have reached your target, you need to shore up defences to prevent a counter attack, then move on to the next area you have identified. Discipline is required to ensure you stick to that systematic plan. Now you have established yourself as one of the main players in the industry, has your approach and philosophy to what you do changed, compared to when you were taking on the big boys? Not at all – if anything we are more focused than ever on making sure the new people who come to work at 2degrees understand the battles fought to enter the market, so we continue to deliver ‘more from less’. We are a low cost operator delivering innovative mobile services Kiwis can afford. Nothing about that has changed – we just have more customers to keep delivering that to. Whilst the technology and the way people are using their mobiles has changed, our philosophy on how we do business hasn’t – we remain focused on continuing our ‘Fight for Fairness’. Considering the finite size of the New Zealand market, what is the future for the company when the industry has been saturated? We have an exciting future ahead as there is still a lot of opportunity here. I have been in the industry for 30 years and have worked for mobile operators all around the world. 2degrees is already viewed by some as one of the most successful challenger brands in the world. Kiwis have benefited significantly from our entry into the market and the competition it has created – but there is still more to do. There are a lot of Kiwis with mobiles, but usage is still relatively low as prices are still considered high in some mobile segments, especially business. Our focus is on changing that. We have created a strong brand and are now looking at how we can offer more of the total telecommunications mix to customers – so watch this space!

Young business owners flock to social media

“

Our key objective has always been to do things differently – that was the opportunity for us. By launching products and services others wouldn’t or couldn’t do, we got immediate support from the NZ public who were frustrated with high pricing, poor service and inflexibility in the NZ mobile market.

”

Where do you see mobile technology heading in the next five, 10 years? The future is all about data. In the last year alone data usage on our network has almost tripled and this is the same trend worldwide. However, apps, social media, video and online content for mobile is changing the way people work and run their personal lives, so we expect massive growth in usage to continue in these areas. A recent international study found people now use their mobile more than their PC, TV and all other forms of media - so if you are in business, you need to make sure you have an online presence that is optimised for mobile. Otherwise you may be missing out on potential business opportunities. Customers are rapidly turning to their mobile devices to research products and services first, before making a purchase decision. It’s an exciting time for our industry and the possibilities for mobile are endless. What’s the best piece of advice you have ever received? From my grandmother actually, “Take care of the pennies and the pounds will look after themselves”. This serves as a valuable reminder that we must maintain a cost structure which is very different from the giants. It also serves to remind me that if we look after the customers, then the rest will fall into place.

Small business owners aged less than 40 years are overwhelmingly using social media to communicate with customers, while the majority believe technology such as smart phones can give them an advantage over big business. Bibby Financial Services conducted a survey of small business owners around Australia and found that the majority (73 percent) a re currently using social media tools in their business. Younger business owners aged 18 to 39 are significantly more likely to be using social media (83 percent) than older business owners (56 percent), according to the findings. The most common social media tools being employed by small business owners are Facebook (47 percent), LinkedIn (26 percent), Google+ (23 percent) and Twitter (21 percent). Bibby Financial Services managing director for Australia and New Zealand, Mark Cleaver says the trend towards social media to strengthen business operations and communications will only gather pace. “Social media is increasingly being used as an essential channel to boost awareness of small businesses and their brands and to reach new and existing customers. It’s also being used as a channel to recruit staff. Older business owners risk being left behind if they don’t adopt some form of social media,” he says. “As Generation Y gradually takes over the leadership of small and medium sized

enterprises (SMEs) from Generation X, many of whom will retire over the next 10 to 20 years, this will further entrench the use of technology and social media.” A recent survey by Telstra found that Generation Y will become more influential over time and hold greater wealth. “By 2020, Generation Y will represent 35 percent of the workforce, up from 18 percent today. Over the next 20 years, the share of financial assets held by Generation X and Y will grow from 36 percent in 2010 to approximately 70 percent in 2030, with Generation Y gradually becoming more influential,” Cleaver says. “These trends towards the use of social media are irreversible and only by adopting new technology, such as mobile devices and applications, can SMEs survive in an increasingly competitive and technology reliant world.” The Bibby Barometer survey reveals just over half (52 percent) of all small businesses believe that technology such as smart phones, tablets and cloud technology can give them an advantage over big business. Young business owners aged 18-39 years (61 percent) are far more likely to feel this way than older small business owners (35 percent). Just over half (55 percent) intend to invest more in technology in the next year, but again, this is more likely to come from younger business owners (64 percent) than older ones (38 percent). “Technology is important because it can help small businesses to raise their profile and to boost their productivity by speeding up their operations.”

Technology lifeline for battling SMEs Many successful small to medium businesses are those that are adopting new technology, such as cloud accounting software, according to leading mid-tier chartered accounting and advisory firm William Buck Christmas Gouwland.

What’s the best piece of advice you have given?

William Buck Christmas Gouwland’s director, Leicester Gouwland, says those SMEs embracing technology were finding the efficiencies and cost savings needed to ride out the current economic conditions.

“Don’t be afraid to make a mistake.” Albert Einstein once said, “Fear or stupidity has always been the basis of most human actions”.

He highlighted the transition to cloud accounting software – provided by suppliers such as Xero – as an example of technology’s ability to streamline business processes.

“SMEs need the ability to make quick decisions - they need to understand where money is coming from and going, in real time,” he says. “While SMEs are often resistant to change, those who are embracing it are the ones that are benefiting in the current economic environment.” Leicester says that while cloud computing is nothing new, providers such as Xero have enabled SMEs to access the latest accounting software at a reasonable price, creating a huge opportunity for business owners and managers. “With updates being made automatically in the cloud, it means owners and managers can focus on the business rather than being caught up with technology. Having the ability to instantly access everything from invoicing to bank statements, from anywhere with an Internet connection is invaluable.”

www.canterburytoday.co.nz December 2013/January 2014 | 25

News | Technology

Malicious mail By Melinda Collins

We all know the basic premise behind standard computer games; defend and attack. But in real life defending and attacking are also necessary strategies to protect our computers.

you should open the attachment to read an important message, well just don’t.

Most New Zealanders will have encountered a phishing scam at some point in their online lives and it is believed more than 2,000 Kiwis are affected by cyber crime every day.

NetSafe has published the ‘New Zealand Phishing Species’ chart with illustrations by Chris Slane, based on the fish and chip shop staple ‘New Zealand Commercial Fishing Species’ chart. It highlights many of the different ways scammers target internet users.

Netsafe recently published its third annual review of cyber incidents reported by New Zealand internet users and has found that more than $4.4m has been lost during the last 12 months to internet scams. So what are the best weapons to defend a spam attack on our computers and how can we wage war on those behind them? How to identify spam A quick glance at your inbox reveals which senders you recognise and those you don’t. But since we aren’t all blessed with a photographic memory, this is by no means a fool proof plan. And today’s spammers are cunning little rascals, so knowing the sender doesn’t guarantee safety. Unless you speak foreign languages, senders with foreign characters in their names will likely be spam. Sender addresses with numbers should put up a red flag, as should companies who you haven’t signed up to a mailing list with. More often than not spam is obvious from its subject line and anything which suggests

Poor spealling and bad gramer (just like that), and even unusual phrases, are signs the email may not be on the level. While some people genuinely make mistakes, no legitimate business would send out an email with a host of multiple and obvious errors. Most importantly, no bank will ever ask for your password via email, so under no circumstances should you enter any personal information online as prompted by email. Netsafe guidelines

NetSafe believes education and scepticism when using the internet is the best protection against common scams. NetSafe executive director Martin Cocker warns against following shortened links or downloading unknown files. “Be careful when you receive emails requesting urgent account verification, when you’re sent unexpected attachments or see curious video or photo links posted on your newsfeed. “Don’t respond, download files or click on links to websites you’re suspicious of and investigate any offers carefully that appear to be too good to be true.” Phishing and social engineering tricks are one of the ‘Tight 5’ of computer security that NetSafe is focusing on during Cyber Security Awareness Week. The ‘Tight 5’ comprises: • Use strong passwords • Update everything • Use a secure wireless network • Back up your files • Think before you click.

Reporting spammers and online fraudsters The anti-spam site http://complaints. antispam.govt.nz/ makes reporting cyber crime easy and straightforward. You can make complaints about spam you have received through email or by text on your mobile phone, register your details if you anticipate making further complaints. Commercial messages must only be sent when you have given express consent, inferred consent, or deemed consent. If you think the sender of the message may have been acting on one of these types of consent, first unsubscribe from the message (commercial messages must contain a functioning unsubscribe facility). If you receive further messages from the sender after five working days of requesting to be unsubscribed, if there is no unsubscribe facility, or if you don’t believe the sender had any consent to contact you, please register your complaint. How to prevent contact form spam Computer programs known as ‘spambots’ have been designed to trawl the internet automatically, sending spam messages through website contact forms. Fortunately there is a way to prevent this happening to your website. Create has an option where you can switch on a verification code to your contact form called

a CAPTCHA. A CAPTCHA randomly generates a code which helps to determine that a human is trying to send your form, and not a robot, therefore helping keep your inbox clean and spam free. Visit www.captcha. net/ to find out how. Prevent outgoing mail from being junked Most email systems have automatic spam filters which pick up on specific words and terms it deems suspect and puts them in the spam box. To prevent your emails from going to people’s spam boxes try to avoid popular spam phrases like 'massive sale' or 'great opportunity'. Be creative. Don’t repeat the word ‘free’ too often, don’t use ALL CAPS anywhere in your email and don’t use too many different coloured fonts within the message. Check the settings on your email to ensure your name or business name is set up as your first and last name, so the recipient knows your emails are from a trusted source. If you need to use an exclamation mark, keep it to one at a time, seriously!!! Also avoid sending your customers any large attachments through email. Try to only send attachments to customers if they are expecting them, but if you must, avoid sending .exe, .swf and if possible .zip files, just stick to standard .pdf, .jpg, and .png files.

Closing your IT Loopholes Laissez-fare approach to wireless IT networks exposes Kiwis to cyber criminals, industrial espionage and ‘hacktivists’ The continued reliance by Kiwi companies on traditional information technology security measures like Internet firewalls, despite growing hacker activism, Internet fraud and industrial espionage, is starting to pose significant commercial and security risks for local enterprise.

“Companies and organisations hold the personal records of millions of Kiwis and they cannot afford to be casual with that data, because there are criminals out there who would give their eye-teeth for that information. “Anonymous is a very public ‘hacktivist’ group that has gone after governments, corporations and other organisations over various causes; but they’re just the public face of an increasing threat from industrial espionage and cyber criminals who operate in secret. “In New Zealand we cannot afford to think that we are too far removed from these things, too popular or too small to attract attention. However, at the moment, the attitude to IT security – particularly in the face of wireless local area networks – is casual to laissez-fare. Many don’t understand the issues and most SMEs don’t think beyond the firewall (and even fewer understand them).

Lume Ltd managing director Richard Cheeseman says attacks by international hacker group Anonymous against the GCSB, as well as the group’s threats against local politicians who voted for the GCSB Bill, should serve as a warning to New Zealand companies to give priority to closing the loopholes in “The recent botulism incidents with China and Sri Lanka were interesting as much for their IT security. 26 | December 2013/January 2014 www.canterburytoday.co.nz

the ideological and commercial motives behind the reactions of those countries. As perception of New Zealand as a commercial threat – and an innovator in various niches like dairy, wine and application development - grows globally - so will the threats.” Previously companies could control access to their networks using firewalls – a sort of castle and moat approach – but the massive strides in wireless local area networks (LAN) technology, and even USB sticks and mobile devices that can carry massive quantities of data, have minimised the role of firewalls, he says. For example, if in the past somebody wanted to steal paint formulas from a company, they would have had to walk out with a full briefcase. Now a USB stick can hold a whole library. The introduction of ultra fast broadband to New Zealand also makes it worthwhile for overseas cyber criminals to take an active interest in us.

Cheeseman says more than 90 percent of New Zealand companies now live in an environment of borderless (wireless) networking. “Kiwis have been quick to take up wireless LAN, relative to the rest of the world, but slow to plug the holes. With the sophistication of this technology advancing in leaps and bounds, our reliance will only increase. “Protection systems now have to be set up inside the premises as well, within the firewall’s perimeter – the IT equivalent of gates, swipe cards and surveillance warning systems. “Networks can be made clever enough to monitor for unusual activity. For example, systems could detect if somebody has put a USB stick into a computer and is downloading sensitive or large amounts of data. “The tools are there and they are relatively simple and affordable to install – companies just need to know how. The first step is to know what you want to protect, and then work from there on how to do that.”

News | Technology

Apply yourself By Melinda Collins

With power, popularity and prevalence, apps have taken the business world by storm. So here are some of our favourite business apps - the only thing they have in common are the ability to enhance your business and its success. Android SignEasy - You know the moment you realise you have to print off that 20 page document, just to sign page 20? Well, that is no more with SignEasy. Import documents from the web, email, Dropbox, Box or Google Drive, sign and fill out documents, with your finger.

Evernote - Ever wondered why your best ideas come when you don't have a note pad? Well keep wondering because I can’t explain that phenomenon, but at least with Evernote losing those ideas will never be a problem again. Store, organise and share text, photos and voice notes, so you can keep track of all your brilliant ideas.

Asana - The alternative to complicated work management software, Asana is a shared task list for your team. Free for teams of up to 15 members with unlimited projects and tasks, Asana allows users to manage not only work projects, but personal projects and events in one easy to navigate interface.

Google Drive - It’s been around for a while now, but it’s hard to top the functionality of Google’s incarnation of inter-device file sharing. Seamlessly port and edit files from PC to tablet to smartphone. Not only is it a fullyfeatured office suite, but the software also acts as a full cloud drive, letting you store any file type via a virtual drive app or a web interface.

Bump - A revolutionary networking app that allows entrepreneurs to ditch traditional business cards in favour of virtual ones; trade contact information, photos, and files by simply ‘bumping’ two smartphones together. It’s practically prehistoric but since its inception in 2008 the app has garnered more than eight million monthly users and 27 million downloads, with its popularity yet to wane.

Apple Expensify - Let’s face it, few people start a business because they’re good with numbers. Enter Expensify, an app that keeps track of business expenses and mileage, while letting users scan and upload receipts. You can even file receipts by trip and submit expense reports to employers with the click of a button.

PrinterShare Mobile Print - Is app short for happy? Because with the PrinterShare Mobile Print app, many business owners will feel that way, allowing you to easily print office documents, PDF files, bills, invoices, word documents, Excel and text files directly from your Android device.

QuickBooks Online - QuickBooks Online must have been named with its ease of use in mind because, with this nifty little app, business owners can manage customers, sales receipts, payments, estimates and email invoices.

Business Calendar - Gone are the naughty calendars on the toilet door with Business Calendar. A calendar replacement application that synchronises with your Google calendars, Business Calendar includes standard views (agenda, month, day and event view) and features and allows you to easily customise calendars so your day is more organised.

Remember The Milk - I’m pretty confident our readers have much more important tasks to remember than just picking up the milk, but whatever you have to do, this great little app will give you a hand. Spot tasks situated close by, include and finish tasks on the move, sort out future tasks and sync it all flawlessly with Remember The Milk (RTM) app.

Prizmo - Prizmo turns your iPhone, iPad, iPod, iPad Touch or Mac into a portable scanner at the tap of a button. Not only will it digitise the information but it’ll make the text editable and searchable with very good accuracy. Prizmo can detect words in more than 40 languages and supports multipage documents, cropping, iCloud storage and the option to export the text as a PDF.

GoodReader - PDFs are practically the knowledge currency of our digital work lives. So to get the most out of your PDFs there is no better PDF reader on the iPhone than GoodReader. Even allows users to create sticky notes, highlight and mark up text.

Drafts - A more recent addition to the iPad after being available solely on the iPhone, Drafts is a great app to capture things quickly – tweets, notes, tasks and many more. Then when you’re ready, you can move them to the appropriate app for further use.

OmniFocus - GTD apps… sounds fancy, right? It really just stands for Get Things Done, but shhhhh, you sound so much more important. Widely considered to be one of the best task management apps for iOS, OmniFocus is great to use as a simple to-do list or as a powerful GTD app. Designed to quickly capture your thoughts and allow you to store, manage and process them into actionable to-do items.

Keynote - No longer will you need to lug around your clunky prehistoric laptop. With Keynote you can run any presentation directly from your iPad.

Penultimate - It’s the natural feeling of pen and paper… without the pen and paper. Essentially a handwriting app for the iPad, Penultimate features both Dropbox and Evernote integration and a range of other sharing options.

Dropbox - Dropbox turns your little phone into a big external drive. Keep any and all important items in your Dropbox folder for easy access on the go and with everything stored in the cloud your iPad just got that much more useful.

Quickoffice Pro HD - Carry everything bar the kitchen sink in your purse? Now you can have a literal office stored in there. Quickoffice Pro HD lets you create and edit Microsoft Office documents, spreadsheets and presentation formats right on the iPad.

TripIt - Get quick access to your travel itinerary on the iPad, when and where it’s needed. Plus, you can check out the seating on your flights to try to better your assignment if you want and track any travel points programmes you have.

Siri Virtual: Personal Assistant - Sometimes you just want a PA without the whiney falsetto and false nails to remind you to call your mum, book a taxi or see what’s on at the movies. Siri Assistant is a virtual PA and she isn’t cheap, she’s free.

www.canterburytoday.co.nz December 2013/January 2014 | 27

News | Lifestyles

Lifestyles By Davina Richards

It’s raining… music

Kohler showerhead The Moxie Bluetooth enabled showerhead by Kohler could be a stroke of genius. The wireless speaker slots into the showerhead and is held in place by magnets and voila, tune into your favourite music or listen to podcasts. What could be better for your showering experience? OK, maybe don’t answer that question... but it’s pretty cool, huh? RRP: $299 for the 12.5cm and $349 for the 20cm Available from: www.kohler.co.nz

Call on me

Samsung Galaxy Note 3 OK hold the phone… believe it or not, there’s another smart phone on the market. But before you roll your eyes this thing does have a few moves considerably cooler than Miley Cyrus’s foam finger antics. As you’d expect, its slimmer, thinner, lighter, smarter and has plenty of attitude with its S Pen functionality, 5.7-inch full HD display and advanced multitasking with Multi Window. Available in jet black or classic white.

RRP: $1,199 Available from: retailers nationwide

3. 3.

Be cool

Men’s trilby hat Its summer time folks! Be smart and remember to protect your head from those harmful rays by putting on a hat, such as this dashing trilby from Witchery. Complement the outfit with a casual shirt, shorts, sandals and sunglasses for the perfect summer look! RRP: $49.90 Available from: www.witchery.co.nz

4. 4.

Centre of attention

Marrakesh wall panel There’s something exquisite about this hand carved screen which steals the limelight to become the centrepiece of any room. The elegant wall panel creates an outstanding centrepiece and looks stunning as a wall feature or a room divider. A great alternative to steel and wins appeal with its Moroccan design. RRP: $795 Available from: www.theimporter.co.nz

28 | December 2013/January 2014 www.canterburytoday.co.nz

News | Lifestyles

Lifestyles 5.

Defying gravity

Sky planter Household items can take up a lot of space, but indoor gardening has evolved with this fantastic upside down planter. Hang from the ceiling to create a stunning feature. The combination of a personal expression with design is visually appealing.

RRP: mini $39 small $49 and medium $99 Available from: www.simonjamesdesign.com

Looking deeper

Vessel table lamp

Attempting to look inside of a light bulb when it’s turned on (out of curiosity) is neither smart nor achievable, but when you look inside the Vessel lamp, the bulb illuminates and is visible to the naked eye inside the tinted glass. This blown lamp is mesmerising and will stand out like a sculpture in any minimalistic room. RRP: $880 Available from: www.ecc.co.nz

Cutting it

Chopping block

Incorporate earthy elements into your home by the addition of wooden kitchenware, such as this handmade cutting board with a distinctive natural touch. Its natural grain and bark element emanates beauty with its connection to the outdoors. RRP: $106.77 Available from: www.shop-generalstore.com

Loungin’ around

Favn sofa

Championing design and quality wrapped into one is Corporate Culture. Favn is the Danish name meaning embrace and with 10 unique designer selections to choose from and a mix of three fabrics, you can create the ultimate contemporary sofa for your living space. RRP: $17,930 Available from: www.corporateculture.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 29

been seen The people, their faces and all the right places - Canterbury

The Canterbury Home Show saw an excellent turnout of quality exhibitors and the public attendance was up on last year. 1.

Scott Ronald, Stacey Lavender, Wendy Kendall, Nicola Chan (Blum)

Richard Trayer, Alfred Cordtz (Robin Hood)

Steve & Max McMillan (carpe diem)

Stephen Walker (Hebel), David Gordon (Hebel Canterbury)

Claudia Page (Ecodure Flooring) Emma Mancer

Raymond Clarke (Vitroglaze)

Adrian Kay (Dream Doors)

Fraser Mackenzie, Craig Lonsdale (Maxraft)

The Store at Tai Tapu held a launch for a new cook book called “The Edible Journey” where guests where able to enjoy the Store’s fine food and tastes the quality wines by Lumique Wines. 9.

Meg Mason, Lessa Edge, Kerry Payne, Judy Ryman

10. Miles Refo (Otahuna Lodge), Amanda Jenkins (Publisher), Hall Canon (Otahuna Lodge) 11. Vanessa Karabassis (Wickliffe), Amanda Jenkins, Gabrielle Watts 12. Bron Marshall, Charlotte Glasson

13. Karen Scott (This and That Magazine), Glen & Kirsten Creasy (Lumique Wines) 14. Craig Scott (Raspberry cakes), Jimm McIntyre (Otahuna Lodge),Belinda Glassey (Glassey Contracting) 15. Stephen & Janice Porter-Hoare (the store), Blaine & Debbs Horton (Obelisk)

BMW held an evening for women to introduce their new female CEO. 16. Nina Englert, Karen Scott, Denyse Saunders, Lee Retimana (Muritai Marketing) 17. Catriona Mackay, Carolyn Tapley

18. Katey Chapman, Tracey Chapman (Chapman Engineering), Kate Reid (Canterbury University) 19. Pauline Watson, Joan Alty 20. Mary Roberts & Greer Arlidge (BMW) 21. Suzie Power (Labyrinth), Nicki McCarthy 22. Renea Mackie (IT Hothouse), Robyn Sutherland

Edward Gibbon held their Christmas function at their premises, with a great evening with seafood of scallops, Crayfish and blue cod all caught by Murray the owner.

23. Jacqui Williams, (Focus Technology) Clive Greenwood (Media Sales Group) 24. Barb Meyer & Murray Knowles (Edward Gibbon) 25. Steve Temesvari & Carol Hannagan (Strategy Law) 26. Bev & Murray Heald (Heald Pumbing)

27. Simon, Neil (Stonewood Homes), Allan (Kershaw Builders), Ali & Leighton 28. Marcus Van Klink (Universal Plumbing), Anita Matheson, Graeme Sanders (Today Homes) 29. Kenjika McCallum, Paul Ellis (MH Plumbing), Ray Moreton 30. Amii Hoare (Edward Gibbon), Simon Sanders (Today Homes)

30 | December 2013/January 2014 www.canterburytoday.co.nz

The Wearable Art Awards opening night was a gala occasion in Wellington with VIPs meeting the designers and enjoying a sneak preview of the show entertainment at a cocktail pre-show evening. 31. Mark & Susan Corbitt 32. Dennis & Valerie Barnes 33. Kati Schroderus, Janne Halonen 34. Richard Till, Jane Jeffries 35. Nicola Provost (Traditional Progress) 31

36. Shelley Doherty (WOW), Leila McCracken 37. Ben Clifton, Tiana Rakete, Susan Amundsen 38. Meg Matthews (CEO WOW)

TM Consultants had their opening of their new offices in Burdale Street, Riccarton by EECA. The function was attended by a number of local building owners, developers and architects. 39. Sheena Hemens (The Goz Co), James Murphy (Cavell Leitch), Jo Silverthorn (Pitney Bowes NZ) 40. Cameron McCleery & Granville Denton (Rehau) 41. Murray Humm (Ministry of Education), Hamish Whelan (Commercial Fitout), Jonathan Price (Nova) 42. Ross Davidson (Davis Langdon), Neil Walker (Pace) 43. Simon Grose (Schneider), Mike Baker (TM Consultants) 44. Matt Blyth (TM Consultants), Stewart Harrison (Architects) 45. Anna Lough (Goodman Property), Mitchell Coll (Architecture), Mike Baker 46. Anthony Henrickson (AMP Control), Richard Coulter (Schneider)

The A&P Association held a networking function at the show grounds to announce the exhibitor stand holders winners for 2013... 47. Jo,Will & Dan of Urban Paving 48. Hollie, John, George & Charley of Ravendown 49. Matt & Jono of Cooper Tires 50. Ann Marie & Brian of Solving the Business Puzzle 51. Damon & Miro of Ruahine Ports

52. Michael & Jane of BNZ Amazing Race 53. Tim, Matt & Darryl of Fosters Stihl Shop 54. Brent, Dave & Debbie of Jackson’s Cranes

Cup Day, one of the premier events in the Cup and Show Week, at Addington Raceway saw a large turnout for the fashion and fun. 55. Carolyn & Bobby Almond, Jacquie, TK 56. Ric Horsfall, Mike Hosking 57. Michelle Butterfield, Belinda Ellis (Bayleys) 58. Bruce & Debs Harvey 55

The Camper Care Motorhome and Caravan show at CBS Arena saw a large number of exhibitors from around New Zealand displaying the latest models. 59. Lisa Rountree, Michele Connell, Rachelle Bertram, Marie Rechner (Classic Events) 60. Victoria White, Melina Miller, Danny McKendry, Monique Gilbert (Campercare) 59 61

60 62

63 61

The premiere of Noel Coward’s Private Lives was held at the Heaton Intermediate auditorium.

61. Julie Cullinane, Mandy Davies, Rob Deed, Adam Newman (Traillite) 62. Edwin Profit, Robert Ferguson (Dometic NZ)

63. Julian Anderson (Director), Brenda Hayes (Lighting & Set designer) 64. Victoria Southgate (Repertory Theatre) 65. Ann & John Leslie 66. Jessie Wang, Grant Torrie 63 61

64 62

63 65

64 66

www.canterburytoday.co.nz December 2013/January 2014 | 31

Business Development | Simply Blissful

Simply Blissful

the name that says it all

Imagine relaxing in comfort in a private setting, listening to soothing music, while your therapist works her magic. Even just taking half an hour out of your week to say thank you to yourself can be so beneficial for your wellbeing – so go ahead, enjoy doing something for you! Angela strives for more than just a temporary feel good result. She endeavors to create nothing less than a transformation within your body, mind and spirit. She encourages regular and consistent professional clinic treatments, along with supporting oneself through commitment to maintenance at home.

Simply Blissful (Aromatherapy and Massage for Body and Mind) was established in May 2013 by Angela Whitelaw, who offers aromatherapy treatments including, but not limited to, massages, foot soaks and facial treatments. Angela is a qualified aromatherapist with eight years experience, who, in 2012, after spending four years living in the Wellington region, returned home to Canterbury.

“The key to my business success has to be me and my personality; the bottom line is that I care about people – I have been told a number of times that this shows through my massage and my nurturing treatments.”

She has a specific goal of comforting and supporting her fellow Cantabrians, especially after the trauma earthquakes, with the holistic art of healing that is aromatherapy. “Massage is a wonderful modality to administer the essential oils used in aromatherapy and so the combination creates a truly blissful state of relaxation,” Angela says. At prices everyone can afford with no compromise in standards or service, Angela specialises in professional treatments that make you feel great. The business is primarily run from a private clinic set up in a newly built home in Rangiora, but home visits and calls to workplaces are also a popular option. “There have been a few changes since opening, but with the business being only six months old it has been more about establishment rather than change. Watch this space for additions to the ‘menu’ in the New Year.

“

Testimonials “Most fabulous massage by Ang - you have a very special way to put a person at ease. It was a privilege to be a recipient of your magic hands to soothe away the tension and stress. It is so nice to see someone who adores what they do and is willing to share that passion. I look forward to my next treatment.” – Rhonda James

Workplace massage Massage is valuable physically, mentally and emotionally. Just a short treatment relieves stress, tension, aches and pains.

“Angela has the magic touch. Arrive taut, leave totally relaxed and rejuvenated.” – Colleen Ward

“Treatments are very much personalised for the individual. My clients are offered a chance to take some time out from their busy lives and an opportunity to enjoy the benefits of both aromatherapy and massage.

Angela can make regular visits to your place of business to enhance your staff’s wellbeing. A Swedish massage to your back, neck and shoulders on a massage table (if a private room is available) is generally a 15 to 20 minute session for each person, but longer sessions are possible.

“This can be done by either visiting my private spa-like clinic or I make home visits if this is more convenient. Being able to continue relaxing in one’s own home environment can certainly extend the ‘blissed out’ feeling. I just pack up my things and leave you to it.

A seated chair massage is an efficient, fully clothed massage that improves circulation, stimulates muscles and reduces tension in the back, neck, shoulders and head. Anywhere from 10 to 20 minute sessions for each can be arranged – you choose!

“I also visit workplaces where I offer the option for a massage on a table or on a chair, depending on needs and/or privacy.”

Wedding packages

Gift Certificates

Let Angela’s aromatherapy and massage have you feeling relaxed, radiant and uplifted leading up to your wedding day and beyond.

Vouchers are available, so go on – purchase a lovely gift for those you care about. Check out www.simplyblissful.co.nz for possible treatment options and costs.

We are very happy to support Angela and her thriving new business venture. Our high quality essential oils and vegetable oils are important components of her product range. For further information contact us by phone or email. Our phone number is 03 313 8032 and our email is sales@essentialoil.co.nz

There’s the Bridal Exclusive package; three 75 minute ‘Relax, Rejuvenate & Renew’ treatments at a cost of $80 each (usually $110). This is definitely all about you – the bride.

“Simply Blissful - the name says it all really. For anyone who wants to feel relaxed, refreshed, and renewed, Simply Blissful aromatherapy and massage is the way to go. Angela’s welcoming nature and soothing massage is a must for everyone. A perfect gift idea for that well deserved loved one or hardworking staff member.” – Sarah Bately

”

Bookings by appointment are available from Monday to Saturday, so call or text (021) 429 448 to arrange your time to relax and be pampered. CT

Pregnancy ‘Preggy’ massage is one of Angela’s specialities and passions. Take a moment to enjoy a treatment that concentrates on you as an expectant mum – it’s a beautiful way to pause and acknowledge this significant time in your life. It’s a simply blissful way to focus on you and your baby.

Simply Blissful 29 Mulberry Street Rangiora T 021 429 448 E ang@simplyblissful.co.nz www.simplyblissful.co.nz — Advertising Feature

BUTEYKO HEALTH Other services by the Be Smart Group P: 0800 999 908 www.besmartgroup.co.nz

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32 | December 2013/January 2014 www.canterburytoday.co.nz

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News | Business Development

Is the office an endangered species? Study predicts the end of the office as the majority of Kiwi managers now supervising remote workers The 2013 Regus Global Economic Indicator reveals that those professionals who are tied to the office desk five days a week will soon be the minority – with 40 percent of New Zealand business leaders now reporting that they work remotely for half the week or more. While chief executives may worry about the challenges of motivating and managing staff at a distance, just under half (46 percent) of New Zealand respondents reported that effective management of remote workers is perfectly achievable if managers undergo special training. The Regus survey canvassed more than 26,000 business managers across 90 countries. Key findings in New Zealand show: • 57 percent said they manage someone who works remotely • 48 percent said they are supervised by a remote manager • 40 percent of companies use reporting systems to monitor mobile employee efficiency • 38 percent use video communication between managers and employees • 48 percent said their superiors consider trust an important issue. Regus Asia-Pacific director John Henderson says the rise towards remote working is looking stronger than ever and is going to continue to grow. “The most significant issues seem to be trust and freedom, but once businesses and employees can look past that,

they are going to reap the benefits of greater productivity, less operating costs and better staff retention.

When traumatic events or critical incidents happen in people’s lives, the impact and costs to New Zealand businesses are considerable and often under-estimated. Skylight, a respected trauma and grief support agency, and EAPworks, a leading employee assistance programme provider, have partnered to see this handbook published. Skylight chief executive Bice Awan says “We shouldn’t wait for death or injury to give a damn! We all take our lives to work, with its challenges and difficulties, irrespective of the roles we hold. “At times, workplace leaders have to cope with sensitive employee situations of all kinds. When they have the knowledge and skills to respond to these effectively, business costs are minimised and employee wellbeing is maximised. “We’re not just talking about the death of a colleague or family member, a suicide, a serious illness or an injury, but also a

Marshland Road’s new shopping centre

“Two-fifths of New Zealand professionals work away from the office for half the week or more and though we have a little way to go to catch up to the US (47 percent) and the UK (42 percent), the research shows that in this digital age, workers are ditching the desk and the days of the traditional Monday to Friday, 9am-5pm office are numbered.” The research also found that while 79 percent believed that junior employees will develop less rapidly if they are managed remotely, 40 percent reported that it helps them to become more responsible. In the US, health insurer Aetna, a thought leader in the field, has added training courses to the mix so remote workers and their managers can be brought up to speed on effective flexible working methods. Here in New Zealand, 40 percent of companies have a specific reporting system for managers to monitor efficiency in teams that work remotely at least some of the time. “Technology is one of the main drivers for remote management for companies big and small. With cloud services, video conferencing and various devices becoming more easily accessible and often at low costs, businesses of any size can effectively manage remote working,” Henderson says. “In New Zealand, Regus supports many customers with flexible workplaces such as co-working spaces and drop in business lounges. From start-ups and SMEs to larger corporates, New Zealanders have many advantages to look forward to with the rise of the remote workforce.”

Impact of trauma or critical events on workplaces often under estimated A recently released handbook is giving New Zealand workplace leaders tools to understand the costs and the impact of trauma, loss and grief in their workplace and how to mitigate these.

Business Development | Marshlands Road Shopping Centre

relationship break up, bullying, fraud, and even organisational change. This handbook is so practical; its guidelines will assist workplace leaders facing any challenging situation to support themselves and their teams.” New Zealand continues to have high rates of workplace fatalities and injuries. Annually in New Zealand there are 100 work related fatalities and 12,000 work related injuries that cause permanent impairment. This can have a significant impact on those involved. People facing tough personal life situations often find it hard to function effectively at work. Staff morale and loyalty and organisational reputation are enhanced when there is an intentionally supportive workplace environment. New Zealand legislation now requires employers to monitor and protect their employees’ health, safety and wellbeing, and this resource contributes to achieving this. Supporting employees’ wellbeing improves productivity and profits. “When an employee is struggling at work, it’s important to be aware of this and to start conversations with them. Understanding the individualised nature of trauma and grief reactions is key, as well as being aware of how to implement support strategies.”

Residents in the Marshland Road area have a welcome addition to other new establishments popping up all around the city as we move forward with the rebuild. The new shopping centre, which commenced in November 2012 and was completed in August this year, was carried out by principal contractors NZ Build Ltd on behalf of the T&P Blogg Family Trust, and with Shearings and AMT Mechanical as subcontractors to NZ Build Ltd. The new building sits on a 2,495 sqm site where the old Liquorland used to be, which was built before the 60s and underwent major additions and alterations during the years. It was somewhat of a miracle the building pulled through the earthquakes, with no damage or liquefaction to deter development. Geotechnical reports revealed little liquefiable sands in the substrate and no peat.

help give the building greater presence and an edge over any competition.” The complex covers 990 sqm, includes 39 car parks with two entrances and exits, and has been strategically positioned to complement nearby establishments, including the Prestons and Highfield subdivisions, The Palms and Homebase Centre. With more than 26,000 vehicles passing the site on Marshland Road, there’s no doubt that the development will receive great exposure and success due to the location of the complex in an area of huge residential growth. CT

Seventy eight 5.5 metre screw piles, a strengthened floor slab and foundation were incorporated into the rebuild and the complex exceeds the new building code requirements by a third, coming in at 133 percent. “I had previously been involved earlier in two other developments in Shirley, the Shirley Plaza, which was badly damaged in the earthquakes, and Midas Car Care Centre development, both at the intersection of Hills and Shirley Roads. This experience gave me a fare measure for the strong retail demand in the Shirley area,” says Terry Blogg from the T&P Blogg Family Trust. “We subsequently purchased the property for our Family Trust in 2004. We were offered the property with Liquorland as the sole tenant. The Liquorland franchise was, and probably still is, the most successful for the brand in Christchurch. “We have incorporated copper coated stainless steel to the parapets in order to

Heating, Ventilation and Air Conditioning Engineers • Design • Installation • Maintenance • IQP Inspections • Energy Audits Ph 03 3380 145

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www.canterburytoday.co.nz December 2013/January 2014 | 33

Property & Construction | Brazier Property Investments

The property people you need to see Brazier Property Investments is the go-to company for all residential investment property sales, purchases and property management in Christchurch. The experienced team at Braziers caters for all residential investment properties and requirements and offers a service that is second to none. It is heavily focused on the investor and meeting their unique requirements.

While it originally focused exclusively on investment property sales, the company soon developed a property management service to help its clients manage their rental portfolio when Michael McCormick, now a partner, joined in 2001.

Fired up property sales At its peak Braziers had up to 80 percent of sales of purpose-built blocks of investment flats in Christchurch and today has up to 72 percent, despite the huge drop-off in sales after the Canterbury earthquakes.

We have a wide range of rental refrigeration equipment to cover breakdowns and scheduled work.

“Anybody who has been in residential investment properties knows who we are. About 67 percent of our sales come through our database and when a new listing comes out it goes out to our database first.”

Braziers Property Investments in Christchurch

Braziers was formed 14 years ago by principal Tony Brazier, who has 26 years’ experience within the investment property market.

“We sell about 33 percent of old houses that are converted to rental properties, and have been up to 66 percent before the earthquake,” Tony says. Braziers is licensed under the Real Estate Agents Act 2008 and offers considerable experience in investment property sales.

property markets generally, with sales drying up as owners worked to have their properties repaired.

The property management specialists

Despite Braziers having a large market share in Christchurch, Tony admits many people have not heard of the company, which has traditionally flown under the radar. “People know who we are for our property management service, but not with sales.”

“After the earthquake we had to re-employ our sales team on the property management side. The investors are just coming back into the market this year and I’ve never seen a better time for people to get into rental investment.

• Maximising your tenancies

Tony says the earthquakes had a devastating effect on the investment and

“There’s security of tenancy, an under-supply of properties, good rental levels, low interest rates and a productive future for the city.”

A great time to buy investment property

3 Installation, Service, Repairs 3 Preventative Maintenance 3 Refrigeration & Air Conditioning 3 Heat Pumps - repair, install, servicing 3 Domestic & Light Commercial

PROUDLY SUPPORTING BRAZIERS

Tony expects to see the construction of more blocks of apartments and investment units as the rebuild of Christchurch continues to grow. With an investment partner, Brazier is currently building its own block of rental apartments beside Latimer Lodge in the city.

6 Kennaway Rd, Christchurch

An experienced Braziers sales team

03 982 3103 (Mon-Fri) 021 207 8581 (A/H) info@alpineaircon.co.nz

All of Brazier Property Investments’ sales staff were originally the company’s clients and have a huge amount of personal experience within the investment property market.

www.alpineaircon.co.nz

PROUDLY ASSOCIATED WITH BRAZIERS 30 Years Experience Personal Service Prompt Attention Guaranteed Workmanship

There are many benefits to having your investment properties managed by the team at Braziers, including:

• Minimising arrears • A systemised efficient service • Prompt repairs and maintenance • Rigorously screened quality tenants • Excellent value and transparent management fees.

“All our sales staff know what they’re talking about; they’re investors,” Tony says. “They’re very hands on and they know all the issues. They know all about the Residential Tenancies Act and they know how to treat tenants lawfully and properly. They have as much knowledge as I do, and I’ve been in it 26 years. I trust my sales people and we work very much as a team.” >

Accountants & business advisors

Our aim is to provide you with advice when your business needs it - not just when you ask for it. We’ll help you manage every aspect of your business, and because we establish a one-on-one relationship with each of our clients, our advice will be tailored to your specific business needs.

Murray Ph. 027 221 3134 Fax. 383 2093

All Star Locksmiths Ltd Byron Walmsley - Master Locksmith MOBILE LOCK AND KEY SERVICE Member of the Master Locksmiths Association of Australasia

MASTER KEY SYSTEMS PADLOCK SPECIALISTS PO Box 723 Rangiora North Canterbury Phone: 027 436 1475 | Fax: 03 310 6320 | ByronW@AllStarLocksmiths.co.nz

www.AllStarLocksmiths.co.nz 34 | December 2013/January 2014 www.canterburytoday.co.nz

We’ve developed our traditional auditing and accounting practice into innovative client-focused services. Our flexibility & adaptability will ensure we can help you get the best results.

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Contacts - Business Services - Audit + Insolvency Services

Gordon Hansen Dawn Alexander

67 Old Main North Road, Kaiapoi P. 366 6706 | F. 366 0265 info@pkfgf.co.nz | www.pkfgf.co.nz

Don’t replace your Sliding Door or Window repair it instead It’s surprising how many people think that the sliding door or window they struggle to open requires a costly full replacement. Sliding doors and windows are entirely repairable given the right tools, know-how and specialist parts. Exceed has been fixing windows and doors for over 16 years.

we fix windows & doors

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Property & Construction | Brazier Property Investments

use, Braziers has developed nine additional systems to help manage its investment properties more efficiently.

Why sell with Braziers? • Up to 80 percent market share in residential investment property sales during the last 10 years

Tony says this means property owners do not suffer any break in the flow of their business if their property manager is on holiday or away sick. “Our systems are so good now we are now trialling five weeks annual leave to keep our managers fresh and on top of their game,” he says.

• More than 60 percent of its sales are by referral from happy customers, according to Braziers’ ongoing customer survey • The majority of sales to date have been sold through Braziers’ property investor database

Braziers principal Tony Brazier

• All its sales team are experienced, knowledgeable, specialist property investors themselves

unblemished credit records. No compromises are taken on approving tenants, who are frequently repeat Brazier tenants.

• The company only uses marketing techniques proven to work

The company offers same-day tenant viewings and automatic tenancy renewal alerts to maximise your tenancies. Rental payments are monitored live, with the property manager alerted immediately if there are any arrears.

• It offers a wide variety of marketing packages to suit your preference and budget • Braziers will recommend the best method for selling your particular property (not one size fits all)

Braziers director Michael McCormick

“Our property managers are mainly property investors themselves,” Tony Brazier says. “Our customers feel they can trust their property manager. Ninety five percent of problems in property management are caused by communication, but we’re big on the communication side.”

• They will keep you informed throughout the sales process.

The professional property managers

While each property owner is assigned a property manager, they are backed by a team of support staff who take care of individual aspects of the tenancy, ensuring the owner can talk directly to the person dealing with their area of concern immediately.

Brazier Property Investments has the knowledge and systems to manage your investment property or properties in Christchurch’s demanding rental market. Braziers offers a comprehensive property management service to take all the hassle out of owning a rental property.

A thorough and efficient service

Its service starts with a thorough screening of prospective tenants, who must have

In addition to the standard software packages most property management companies

“I can sit at my desk and put in the name of a property manager and see everything that they’re doing, and they can manage their own portfolio and tweak it when they need to. We have our own barcode system for keys. We’re currently trialling those nine different systems with a former employee in Australia with a view to selling them.”

Great service comes from the top Tony says what makes Braziers a great property management company is the experience and passion of its management. Both directors are hands-on. Property management has taken a massive step forward in the past 10 years and is no longer seen as an unimportant add-on service to selling properties. “Fifteen years ago it was just something that had to be done after you sold a property, but sales were the big thing in most agencies,” he says. “That has changed a lot and the attitude of principals has changed towards property management. It’s now being seen as a very good career for young people and it’s not just

“

We love what we do. I’m very proud of the team who have come through the earthquakes and have stuck at it. - BRAZIERS PRINCIPAL TONY BRAZIER

”

something the receptionist does - it’s very specialised and needs to be done properly. “We love what we do. I’m very proud of the team who have come through the earthquakes and have stuck at it. We’re just now starting to see the rewards of the changes we made, mainly for survival, after the earthquakes.” CT

Brazier Property Investments Limited 838 Colombo Street Christchurch www.braziers.co.nz Sales T (03) 377 7122 E enquiries@braziers.co.nz Rentals T (03) 377 7477 E mgt@braziers.co.nz — Advertising Feature

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www.canterburytoday.co.nz December 2013/January 2014 | 35

Property & Construction | Dream Doors

The kitchen refurbishment specialists The kitchen is undoubtedly the heart of most homes, but if your kitchen is bringing you down it might not be a room you want to spend a lot of time in. Dream Doors in Christchurch can solve your kitchen problems, either through installing a beautiful brand new kitchen, or refurbishing your existing kitchen.

price of a brand new kitchen. It’s also eco friendly as you’re not tipping good cabinetry into a landfill.”

The company’s been operating in Christchurch for two years and specialises in bringing your old kitchen back to life. “Our biggest point of difference is the fact that we offer customers the ability to facelift their kitchens, which is a very cost effective alternative to putting in a new kitchen,” managing director Adrian Kay says.

Dream Doors also creates new kitchens for customers wanting to replace their old kitchens. The company offers functional design, a huge range of colours and styles, together with a 10 year product guarantee.

“A kitchen facelift can involve anything from a basic door and panel swap right through to making layout changes and installing new appliances, benchtops and lighting.”

Kay says it’s a great option for customers on a tight budget. “A straight facelift involving doors, drawers, panels and benchtops is typically half the

To visualise your stunning new kitchen, Dream Doors has the latest virtual reality European 3D design software to help create the kitchen of your dreams. “We provide a full design service and will project manage the entire job,” Kay says. “We look after all the trades and the customer doesn’t have to worry about a thing.” Dream Doors offers all-inclusive pricing, which includes all trades involved in the job, as well as appliances and splashbacks etc. “We give that full picture to the customer up front.”

A stunning kitchen from Dream Doors in Christchurch

The Dream Doors team can help customers decide which parts of their existing kitchen they want to retain, and will redesign any areas that need altering.

Beautiful new kitchens

Choose your kitchen online Dream Doors makes it really easy for customers to visualise their new or updated kitchen. In 2010 the company launched the world’s first online made-to-measure kitchen ordering system, to help customers make the right purchasing choice at the right price. This unique system gives complete transparency of costs to the customer at all times. The Dream Doors website, www.dreamdoors. co.nz, is easy to navigate. Simply click on Kitchen Facelift or New Kitchen and follow the steps to choosing the style and colour of your cabinetry, your benchtop material and colour and send an inquiry to the Dream Doors team.

- MANAGING DIRECTOR ADRIAN KAY

”

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Come and see our large selection of handles instore We also provide FREE door scheduling service from your floor plan or site

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Property & Construction | Dream Doors

Dream Doors can build you a new kitchen, or give your old kitchen a total refurbishment

Dream Doors specialises in bringing old kitchens back to life

Only the best will do There are many benefits to choosing Dream Doors for your new or revamped kitchen, including:

Customers of Dream Doors can be assured only the highest quality kitchen and joinery will go into their home.

• An easy to navigate website to help you narrow down your options

“We offer very high-quality joinery,” Kay says. “There are cheaper places around town but the quality is not up there with ours, in my opinion. All our cabinetry is made in Christchurch from New Zealand materials and we offer outstanding customer service.”

• A comprehensive kitchen refurbishment service, which can save you half the cost of a new kitchen • New kitchens designed and built to the highest quality, with a 10 year guarantee • The latest styles, materials and colour options • The latest 3D software to help you visualise your new kitchen • A commitment to providing only the highest quality and customer service.

Dream Doors offers a full range of products, from melamine to stunning high gloss vinyl wrap doors and drawers, cost effective laminate (Formica) benchtops, enduring granite and engineered stone; something for every taste and style.

He believes the huge number of renovations taking place will be good for the Christchurch housing market. “The whole Christchurch landscape, in terms of quality of housing stock, has risen and will continue to rise while repairs are being carried out.” Call today to arrange a personal in home visit by someone from Dream Doors’ experienced sales team who can help bring your dream kitchen to life. CT

Dream Doors Christchurch T (03) 338 1081 M 027 338 1081 E adrian@dreamdoors.co.nz E tammy@dreamdoors.co.nz www.dreamdoors.co.nz — Advertising Feature

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Dream Doors is in big demand from Canterbury customers getting their homes repaired after the earthquakes or simply making home improvements. “A lot of people are taking the opportunity, while insurance companies and EQC are there doing repairs, to give their kitchen a lift,” Kay says.

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www.canterburytoday.co.nz December 2013/January 2014 | 37

Retail | Cathedral Junction

Cathedral Junction gets back to business It was celebrated as one of Christchurch’s most iconic landmarks – the Cathedral Junction atrium. But on February 22, 2011, Mother Nature brought the hive of commercial and residential activity to a grinding halt.

For the last two years, it has been a feat of Sisyphean proportions to bring the atrium, its commercial tenants and the apartments in the complex back to life. But with a will and resolve tougher than even Mother Nature herself, the strategic partners involved with the venture have made it happen. In October 2013 – more than 2.5 years after the devastating February earthquake - the Cathedral Junction atrium, Hotel 115 and Quest Serviced Apartments are back in business – stronger than ever before.

An epic journey It was quite the journey to the finish line to see the Cathedral Junction atrium and broader complex reopened – no sensational jargon or emotive language is required to vamp up this story, because the inconceivable challenges along the way speak volumes in their own right.

The atrium’s body corporate manager, Kirk McKay of Cathedral Junction Management Limited, is almost seemingly breathless telling the full story, and it’s not hard to see why. Against a backdrop of an already fragile environment overpopulated by bureaucrats and corporate giants who are more often than not a law unto themselves, McKay and his colleagues became unsuspecting students in the school of hard knocks. It would be fair to say they’ve since graduated with a PHD in patience. It was a one step forward, two steps back kind of journey, and from the day the quake hit to the day the atrium’s doors were flung wide open, there was no downtime at all. Despite having significant experience in a business advisory capacity including strategic planning and financial control, nothing could have prepared McKay for what was waiting around every corner. “Prior to my roles with Cathedral Junction and Pacific Tower Bodies Corporate, I was involved with advising businesses. “I also manage the Pacific Tower (including the Rendezvous Hotel and 15 residential

Cathedral Junction Atrium tenants • Seasons Café • Tramways shop • Sakimoto Japanese Restaurant • Fantail Gift Store • CJ Convenience Store • Do hairstyles • Mitsumi Health/Gift Shop • Swiss Café • While You Wait Photography.

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apartments) and Braemar Lodge in Hanmer Springs, but this journey has been different to anything I’ve experienced before.” McKay was right in the thick of the seismic activity on February 22, overlooking the city right at the time the quake hit. “I was in the CBD that day at our relocated offices on the 16th floor of the Pacific Tower – my colleagues and I just looked out the window and watched Christchurch crumbling around us. “The first thing we had to do was get everyone out and evacuated into Latimer Square. Shortly thereafter, the police cordon came into play and we had no access to the building anymore.

After every major event insurance companies enforce a 90 day stand down period and effectively whatever was happening prior to that event definitely is not happening any more.” The primary concern for McKay following the February earthquake was protecting t he investments of the complex’s owners. “We organised loss of rental insurance for the owners and made sure that we had their first payment to them within six weeks of the February event, to help them manage financially while we were facing all these challenges.”

The challenges were significant and “All of the tenants from the apartments, Quest convoluted – other than emergency repairs following each event; it was more than 18 managed and otherwise, could not get into months before the repair work throughout the their properties to reclaim their things.” broader complex was officially underway. It took weeks to regain access – a possibility “The structure of the atrium itself that was eventually facilitated by the Fortis demonstrated resilience and held up well – Construction team who were the repair there was never an issue that it was going contractors of the complex, following the to be a write-off or beyond repair, but our September 4, 2010 quake. major challenge was that we couldn’t control “When we finally re-entered the buildings, what was happening with the environment the basement was flooded. We were able around us.” to get a generator in and get that going to Inching closer to a resolution towards the end pump the water out, but it was two months of 2011, the team was greatly disappointed by before residents could recover any of their further aftershocks in December 2011. “This personal items. was a real heart break for us all. “Eventually we were able to get security in “When February 2011 happened we were and the building contained and secured as ultimately expecting a 9 or 10 month repair much as we could. We had already engaged our insurer and brokers, Marsh Limited, in the process and because we were able to secure 24 months of lost rent cover for the owners, process at this stage in the hope of getting we weren’t too nervous. something underway by mid-2011.

“

In their words “We are very excited to have re-opened again and to already have so many clients coming into stay with us. “We have a wide range of people who come to the hotel – families and business. We think this diversity owes to the fact that we have something for everyone to enjoy. We also have many people coming in to see us from overseas.” - Sarah Nui , Manager Hotel 115

”

ongoing negotiations with insurance and EQC, we were becoming very concerned about not meeting the necessary deadline of 22 February, 2013.” The final scope of works was not approved until October 2012 – just a few months before the rental loss cover was due to expire. “There was a great sense of urgency at this point and we literally went from four guys on site to 100 overnight. At our peak times we had 200 contractors and subbies working two shifts to make this happen. We had further consenting and building compliance upgrade challenges along the way, but we got there in the end.” >

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www.canterburytoday.co.nz December 2013/January 2014 | 39

Retail | Cathedral Junction

At A Glance | Ferrymead Golf

The heart of Christchurch

Get your game face on at Ferrymead

Although the journey was fiercely challenging by anyone’s standards, the incredible perseverance of McKay and Fortis Construction paid equally incredible dividends.

If you aspire to be the next Lydi Ko, Rory McIlroy or Adam Scott, Ferrymead Golf will show you a few moves, whether you’re just starting out or a seasoned gamer.

The new atrium had a ‘soft opening’ on October 7, 2013 with a Canterbury fashion show organised by fahionista Denise Saunders to mark the occasion. The Silverstream Estate Canterbury Fashion & Beauty Week Canterbury Collections Event hosted hundreds of guests who were treated to a showcase of more than 25 leading Canterbury designers and fashion retailers.

To get swinging in the right direction, the first step you need to take is to approach the right people. Head down to Ferrymead Golf where you’ll find a wonderful place to work on your game. You can hit a bucket of balls on the range and then head for the 18 hole, par three course to work on your ever crucial short game.

The fashion show saw guests donning black tie attire and drinking bubbles in the art nouveau inspired atrium - a style that was injected into the building by the late John Britten before his death in 1995. The atrium and newly repaired retail shops provided a perfect backdrop to an elegant evening. August and October 2013. “We got the final “We have only ever used the venue for one building sign-off at the end of October, which other event, but if we can work around the means that all areas are now compliant and trams, the atrium is a great central location for accessible to the public.” medium sized events.” The atrium already has half its commercial The newly refurbished Hotel 155 (formerly tenancies full and visitors can enjoy fine the Hotel off the Square), and 87 apartments hospitality from Japanese cuisine right including residential and Quest Serviced through to Christchurch’s iconic tram ride, Apartments, progressively reopened between which has been temporarily re-routed. “The trams will be housed in the atrium overnight until the tram sheds are accessible again,” John Smith from Tramways confirms. “While the entire tramway infrastructure is still intact following the quakes, the usual tram loop cannot be used because of fall zones and limited bridge access. “The new 1300 metre route will go from New Regent St, through Cathedral Junction, around the Square and over the Worcester St Bridge.

Proud to be a part of the Cathedral Junction Atrium Re-opening

“It will stop at the art gallery and finally at the museum, then return via the same route to new Regent Street. Stage Two will include the Re:START mall and High St, hopefully by March 2014.” Valued at around $40 million, the Cathedral Junction complex also boasts space for 19 retail shops in the revamped atrium.

Opened for business in December 2007, Ferrymead Golf draws in everyone from children to adults with its range of attractions, including mini golf, driving range, golf course and paintball activities, and a café and restaurant complements its entertainment services. The business opened for paintball one and a half years ago and permits anyone aged 10 or older to join in. It is enjoyed by people who are looking to have a bit of fun and are strong enough to endure a little pain, too! If you’re looking for somewhere to entertain friends, be merry, sing and dance, Ferrymead Golf can set up your wedding or birthday bash suited to your requirements. The friendly staff will ensure a smooth celebration from start to finish, day or night.

Ferrymead Golf offers one of the best coaching services in Christchurch. Golf lessons are available seven days a week, offering one on one tuition, video analysis, group sessions and numerous beginner clinics. Prices for individual lessons are: $50 – 35 min lesson $135 – three lesson package $90 – lesson with digital analysis (45 min)

The successful reopening is, of course, testament to McKay and his team whose commitment and persistence never wavered, even in the face of significant adversity. “It has always been my main focus to get the repairs completed as fast as possible while not comprising the standard of the workmanship involved,” he says.

$100 – lesson on golf course (60 min)

“When you are under time pressure, there is a real temptation to just get it done, but then you erode the value of the property for its owners. The challenge for us was about balancing how fast we could reopen, while ensuring an excellent finish. CT

Prices are inclusive of GST & are subject to change

Children’s lessons: $25 – 30 min lesson (Bookings essential) Venue hire charges price: Full day (9am-5pm) $190 Half day (8am-12.30pm or 1pm-5.30pm) $95

Seating style and number of guests: Theatre $60 Classroom $40 U-shape $22

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40 | December 2013/January 2014 www.canterburytoday.co.nz

Boardroom $22

Your glass shall never be empty and your tummy will be bulging with a great selection of food. “We cater onsite and offsite, specialising in buffet and platter food. We also offer specific wedding requirements and full set up,” manager Carl Lawson says. The onsite golf shop sells everything from top brands to beginner golf equipment and appeals to people of all abilities. For those who can’t make it down for the day, you can purchase at the online retail shop which has been up and running for the past three months. Carl says that new retail products are always coming in so customers have a good range of products to gander. He says that perseverance along with the ability to add to the business and make changes when required makes Ferrymead Golf a great venue to be involved in. “I love the variety and new challenges every day. Meeting new customers from all facets of life and I enjoy working with the great team of staff here at Ferrymead Golf.” Pop down to Ferrymead Golf with family and friends for a great day out you’ll enjoy time and time again. You won’t be bored at the great multi-purpose venue which ticks all the boxes. Welcome to the great entertainment centre that is Ferrymead Golf. CT Ferrymead Golf 50 Ferrymead Park Drive Christchurch T (03) 376 5350 E info@ferrymeadgolf.co.nz www.ferrymeadgolf.co.nz — Advertising Feature

Retail | The Tannery

Breathing new life into The Tannery - the shopping complex with style Christchurch, being the cosmopolitan hub of food and wine that it is, belies its industrial history to a great extent, as do most modern cities these days.

The earthquake recovery has certainly been the catalyst for an influx of heavy construction artillery, but the city is still a resolutely shake its tail feather type of town that loves to wine, dine and indulge those who cross its path. The bricks and mortar side of the environment may have been vulnerable to Mother Nature’s wrath, yet the ‘keep on keeping on’ philosophy of businesses and residents alike is reinvigorating Christchurch with the same pep and promise it always had. A blank canvass has been begging to be redressed and revamped – styled from top to toe with a whole lot of difference thrown into the mix. So that’s exactly what the owner of The Tannery in Woolston, Alasdair Cassels, has done, and pretty fiercely too might we add – in the very best way of course. The result? One of Christchurch’s hottest spots delivering a zone of escapism that promises to be something for everyone. But here’s the difference – it’s got an industrial twist - and a very slick one at that.

Bringing industrial back If you’re not exactly a Canterbury industrial history buff, this might come as news to you, but prior to the arrival of Europeans, the Heathcote River was a source of food for Maori. It was named the River Opawaho and Maori sourced fish, eels and wading birds from it. In 1841, Captain Daniell explored the Estuary and sent boats eight miles up the Heathcote. In 1849, the Acheron surveyed and assessed the potential of the area and in 1859, an extensive report was prepared for the admiralty and sailing instructions were published in the New Zealand Pilot.

You’re wondering what the point of this historical expose is, right? Don’t worry – we’re getting there; like the rebuild of Christchurch, great things take time. Extracts of that report included the following: “The entrance to the Avon and Heathcote Rivers lies at the south extreme of the sandy beach of Pegasus Bay… As a means of conveying cargo between Lyttelton and the plains, it is of great importance to the Canterbury Settlement and in moderate weather is accessible to vessels drawing eight to ten feet of water.” Captain Joseph Thomas based his decision on the location of Christchurch around these rivers, and the fact that the Heathcote could be navigated up to Wilson’s Bridge - though in practice, the trade ended at the present Radley Street Bridge. The Lower Heathcote, in conjunction with Ferry Road, soon became the main artery of the Canterbury Settlement. By 1856, industry was well established on the river and in the building boom of the 1860s and 1870s, eight million feet of timber passed up the river annually. By 1874, eight wool scourers and seven tanneries had been established in this greater Woolston area - the largest of these was built by Gustav Lindstrom and later became the Woolston Tannery. There were also limekilns, brick works and timber yards. The railway line was later built through Woolston close to the river, enabling the area to remain an important industrial suburb. The old tanneries eventually went out of business in the 1950s, but most of the original tannery site still remained when Alasdair Cassels purchased the site in 1994. >

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Retail | The Tannery “I was determined to keep the site; I believe that it is of great historic significance as it tells the story of the Heathcote and how Christchurch was settled,” he explains. “Keeping the site meant trying to find an economic use for it. I went through a process with the council to change its use, so retail trade on the Cumnor Terrace side of the site would be possible - I started this process about seven years ago. Immediately prior to the earthquakes, resource consents were obtained, but only for the first few buildings on Cumnor Terrace.” Cassels’ plan was to locate a Cassels & Sons Brewbar in this spot and to demolish the corner building (now known as The Brewery) to reinstate an old garden. “In a curious way the earthquake made this easier. The corner building, which was going to be demolished, was quickly turned into The Brewery, and consent was granted for this and for the balance of Cumnor Terrace to become mixed-use retail.” Cassels’ vision for the development was born from his adventures in Sydney and he drew inspiration from the Strand Arcade’s layout. “It immediately became obvious that we could

partition the internal spaces in the 3,600 square meter building utilising that concept. “As a full scale, Victorian shopping arcade featuring a glass ceiling, ornate tessellated tile floor, art nouveau iron truss work and light fittings complete with tiffany glass paneling, it was such a beautiful place to be. It was so light and spacious – the Victorians had everything figured out, it made me ask myself, ‘How did we go so wrong with our modern day equivalent shopping malls?’” He’s right – take the Strand arcade in Sydney which is incredibly unique in its own right; a hybrid of Victorian industrial and Victorian retail with the more distilled essence of current architectural trends. It blends both worlds to create something that shuns commercial norms. “Reusing older, industrial precincts for boutique retail is quite common; there are some well known international examples such as Docklands, Camden Lock in London, and The Rocks in Sydney, and within the context of New Zealand, cities like Auckland, Wellington and Oamaru all have these areas. All of The Tannery buildings are 100 percent of new earthquake code.”

A cohesive identity The Tannery has a heap of attitude; the collision of commercial personalities (each independent in their own right) that now call it home, work symbiotically to create a cohesive identity. That identity is like style on steroids. At its heart, The Tannery is hospitality and retail done in pretty fine style that doesn’t discriminate – it’s for you, us, and Tom, Dick and Harry too. “Our natural catchment is all the hill suburbs and the South East part of the city – most of these areas are within 10 minutes’ drive. However, we seem to also draw people from all over the city. Some customers have introduced me to their friends or relatives from out of town who are especially keen to see The Tannery.”

The Woolston Market

The Woolston Market is bound to please your sweet tooth. Choc full of cakes and goodies, With more fashion shops opening in the it has a delicatessen where you can discover coming week, the sartorial offering is just as a ridiculously (in a good sense) large range sharp as the culinary presence. of local produce, cheeses and meats. At its “There is a range of restaurants delis and bars; Sow’s Ear Bottle Shop, you can spot the tipple Cassels and Sons operates most of these. Most that suits you and your palate best and you’ll based here are boutique businesses, which have more than enough to go gaga over – are unique to Christchurch – something we are specialty craft beers, wines and spirits for pretty proud of.” every occasion. And rightly so! “The project has been very rewarding for me and my family. To be able to restore the site and also create beautiful buildings that now have an enduring purpose is something that we all feel proud of. “In a wider sense, I have always thought that the southeast part of the city lacked a cultural heart. I think that we are on the way to achieving this. I say “we” because there has been, throughout the project, a community of creative people involved.” The Tannery stores include members of the arts, design, fashion, homeware, hospitality and industrial sectors.

ENERGY EFFICIENT AND SUSTAINABLE DESIGN

Here’s a sneak peek:

It’s open seven days a week until 7pm for those ‘I need some sugar loving’ kind of pitstops. Magma Gallery - contemporary jewellery and picture framing We hate to state the obvious, but this store is definitely hot to trot. Featuring a selection of contemporary New Zealand fine and applied arts and crafts, the gallery showcases heartstopping art from emerging and established New Zealand artists, selecting work that is vibrant, innovative, diverse and authentic. Pick up pieces including: • Sculptures • Ceramics • Glass art • Woodwork • Oil, acrylic, pastel and watercolour paintings

Living up to its name as the Christchurch based market leader in New Zealand in energy efficient and environmentally sustainable design, multi disciplined engineering company TM Consultants is currently involved in the design of pioneering energy efficient buildings, with an extremely resourceful method of saving energy.

• Photography

Director Mike Baker says of all engineering consultancies in Christchurch, TM Consultants has received the largest amount of funding and had the largest number of projects through EECA with $312,125 in Government funding grants approved over the past 8 months alone.

Encompass - street fashion

“That really backs up our expertise and our commitment to using energy wisely,” he says. Mike Baker says team members worked on a number of high profile, environmentally sustainable, energy efficient projects up to the elusive 6 Star Green Star Certified Rating, signifying world leadership in environmentally sustainable design, and as Baker says, “it’s very difficult to achieve.” Contact the friendly and professional team at TM Consultants where you need help and advice on any structural, mechanical, hydraulic, civil, electrical, energy, and fire engineering services, and especially if you need leading edge skills in environmentally sustainable design.

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• Jewellery • Fibre and metal art.

Encompass is, well, all-encompassing - if you can pardon the pun. The store will be the new face in The Tannery neighbourhood when it opens with its collection of street wear fashion for style hungry men and women. The store’s focus is on delivering impeccable service, modern styles for the fashion conscious, and stocking brands that create buzz. These include, Lola vs Harper, Modern Amusement, A Little Birdie Told Me, Now and Then, Dr Denim, Wish, Obey, Mavi, Black Dukes, LTB, Duck and Cover, No Excess and, more – a lot more.

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42 | December 2013/January 2014 www.canterburytoday.co.nz

Retail | The Tannery

Other treats include: Wyrcan Book Art Studio - high quality gifts and designer bookbinding Tanner Street Bakery - speaks for itself – amazing artisan, baked goods The Apothecary - traditional remedies for modern health Aromaunga Flowers - home grown and famously fresh flowers delivered direct Mankind Barbers - if you want to get a new do Redhouse Boutique - stylish labels in a stylish setting Little One - second hand and homemade clothing for littlies and maternity Raw Nova - brands that will get your heart going and your mind racing with the possibilities Recycle Boutique - sending pre-loved clothing home with new owners that will love it all over again Grassroots Yoga and Health - a zone to zone out and get your Hatha Yoga on

Gustav’s Kitchen and Wine Bar - a haven for wine and fine food lovers

Bellbird Bakery - small artisan bakery, huge offering with local and organic bits and bobs

Bolt of Cloth - fabulous furnishing fabric and homeware

Teepee - one of the coolest kids on the industrial block selling homewares and gifts

The Flock - design boutique and online store that will charm you with its authenticity, innovation and stop and stare beauty

Wanderer - fashion incubator

The Kiteshop - helping us relive our youth with kits and windsocks for kids of all ages Cows go Moo - well, yes they do. This store is a mecca of the coolest kids clothes for little bubs to 14-going-on-40-year-olds that want the latest and greatest in kicks and threads

Bridget Ellery Design - the prettiest things you could ever hope to find

Deadset Clothing – dead set on showing off with its outside the square-ness and blatant disregard for the ordinary

Cosi Fan Tutte - fashion, homeware and kitchen that will get your style pulse racing

Dual Clothing - icon, icon, icon – what more can we say?

The Cake Shop - under the creative direction of Glyn Abbott - Formerly of Under the Red Verandah

The Silversmiths Guild of Canterbury formed 28 years ago by a bunch of super enthused, precious and semi-precious metal lovers who love to share their talent

Where the Fox Lives - sets the tone for underground culture with a big dose of gorgeousness thrown into the mix for good measure

Ruffell Productions - making incredible cinematography look easy

The Bikery - sweet rides in sweet style

Toi Toi Design - for lovers of all things bright and beautiful and all giftware/homeware great and small

Florian Leathergoods - yes, it’s every bit as beautiful as it sounds

Sadhana Surfboards - wave riders that buck the clichéd trends and create their own Smith’s Bookshop - for the bookworm in all of us – rare books, antiquarian books, secondhand books, new books, magazines and stationery Traditionally Tuscan - a dynamic duo serving dynamic cuisine that will bless your mind and your belly with its goodness

Absolution - skin artists and body piercing specialists The Brewery - Cassels and Sons' very own craft brewery, brew bar, deli-café and wood fired pizza restaurant. Is there anything these people don’t do? Probably not – and lucky for us good-time hunters too

La bu – exotic Turkish jewellery

The Electric Bike Company - opening early 2014 – it’ll be hard to practise your patience waiting for this one! Mitchellis – Deli / Café - great food, great service Kilt – Fashion - kicking style into overdrive Icon Furniture - living up to its name – big time Alice’s Picture Palace - great flicks

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Co-Lab Hair - never have a bad hair day again Beauty at The Tannery - a boutique day spa that will indulge your every wish Fascino Shoes - you can never have too many shoes and Fascino will make sure they’re all showstoppers. CT

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The Tannery 3 Garlands Road Woolston T 021 327 268 E dan@thetannery.co.nz www.thetannery.co.nz — Advertising Feature

Hospitality | Ris'tretto Café

Creating good will with every cup The opportunity to pay it forward (‘it’ being love, respect and generosity of spirit) doesn’t strike a chord with everyone, nor is it the type of gesture that is necessarily forefront of our consciousness on a daily basis. face – but Madeleine’s smiling and sharing the love with everyone around her.

But paying it forward is a gift many offer to those around them – strangers even. These moments in life present themselves serendipitously and reinforce that the world indeed has a kind side. At Ris’tretto Café in St Albans, relationships based on fate, generosity and genuine kinship between strangers are built each and every day. You see, Ris’tretto isn’t just your run of the mill café in suburbia – it’s got real spirit and a love for life that touches everyone who walks through its doors.

Fate A business’ success, particularly one that is small and doesn’t hide behind corporate ego or Goliath sized branding budgets, is very much dependent on the sum of its many parts.

“It was my mum that actually moved to New Zealand first and when I came out to visit her I fell completely in love with an old homestead west of Darfield. Every year I came back to this country I would go and look at the homestead each time thinking it wouldn’t be there anymore because it was so dilapidated.” But like the fateful encounters Madeleine facilitates each day (we’ll go into detail a bit later), she herself was blessed with a fateful event one year. “After I had been working overseas for so many years – Asia, London and then Sydney – I came back to New Zealand and the homestead was on the market. I bought it, restored it and then ran it as a B&B.”

“

This doer-upper kind of work is Madeleine’s forte, but she was destined for something else in her career in the form of Ris’tretto Café.

Those parts are made up of people and processes that are intricately intertwined – working symbiotically to deliver the best of what the business has to offer. In hospitality, you don’t have to look too hard at a business to see what kinds of people are pulling the strings behind the scene. So when you meet Ris’tretto Café owner and operator Madeleine De Jong in person, it’s really no surprise that she, like her business, is a real beauty. Madeleine is a patriotic Kiwi with a Dutch accent who fell in love with Aotearoa more than 25 years ago before she made this corner of the world her personal and professional patch.

“I usually buy cash cows that are in trouble and build them up, so the prospect of buying an established business was something I had never done or considered before.” Earlier this year she was looking for a challenge – one that would allow her to make a business that already had wings, fly even harder and faster. “I couldn’t find the right opportunity – either the price wasn’t right, or the businesses I was looking at were not in the right state for me.”

A hotelier by trade, Madeleine has worked with some of the biggest names in the hospitality business and survived in the cutthroat corporate environment for many years.

It was actually when Madeleine was looking at buying another café that she met Andrew and Cath Weir – the former owners of Ris’tretto Café. Little did she know, just months later they would be extending the offer to Madeleine for her to make the business her own.

It’s not a professional journey that brings many out the other side with a smile on their

“When I was considering another café I met Andrew and Cath, and their coffee is

Throughout all my years in business, I have learned through hard work and making mistakes what works and what doesn’t. The focus really needs to be on understanding people’s needs and not being too hung up on making money. - OWNER, MADELEINE DE JONG

”

absolutely amazing. There are a number of things I’m very strong on – I love fair trade, organic coffee and I’m a real perfectionist. “I wanted to use their Ris’tretto branded coffee beans in the business I was looking at buying, but in the end, I didn’t go through with the sale, so I had to let them know I was still looking for the right option.” That ‘right option’ ended up being Ris’tretto Cafe. To Madeleine’s mind it was the perfect choice because it had potential written all over it. In mid-November the café received a facelift; vibrant colours to match the already quirky, groovy décor that Madeleine has already introduced since she bought the business. “The whole café has very dynamic colours – colours that are inviting of course; you don’t want to develop into something that scares people! We are really happy that our customers love the changes we have made.” Like its façade, the inner workings of Ris’tretto Café are just as beautiful, and here’s why...

The team at Marriotts is proud to be associated with Ris’tretto 2nd Floor, 137 Victoria Street, PO Box 4160, Christchurch 8140 T. 0064 3 359 0829 F. 0064 3 366 7144 E. office@marriotts.co.nz www.marriotts.co.nz

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670 BARBADOES ST, ST ALBANS, CHRISTCHURCH. PHONE 03 3858 670

HOMEMADE FOOD | GREAT COFFEE | DESIGNATED KIDS AREA | INDOOR + OUTDOOR DINING 44 | December 2013/January 2014 www.canterburytoday.co.nz

100% fair trade organic | ristretto.co.nz

Hospitality | Ris'tretto Café

Sharing the love Have you ever heard of Suspended Coffee? It’s not a term that’s bandied about every day in general conversation, but it’s earning quite the reputation for itself, particularly in Ris’tretto Café’s neck of the woods.

“We don’t charge for our fluffies – we are genuinely kid friendly. We have secure kid areas, so you can relax and keep an eye on them without having to worry. We are a simple and small café, but we work well because we are open to everyone.”

The concept, which was introduced by Madeleine to the café, has won an important place in her heart too. “We are not selling or offering anything pretentious – we’re a good community café that promises and delivers great coffee and homemade food.

The people make the place

“I was very fortunate and grateful to inherit a really loyal following of coffee drinkers from Andrew and Cath, and these supporters have really accepted me. I am now in the process of expanding these networks and meeting amazing people every day who love to get involved with Suspended Coffee.”

“We’re not people that press buttons – everything we do, we do manually,” Madeleine confirms.

The Suspended Coffee concept involves the incredible gift of giving with no intention of receiving anything in return. A customer can choose to pay for an additional coffee, which will then be gifted to someone else as a surprise – a complete stranger.

Like its colourful and kind customers, Ris’tretto Café also employs the best kinds of people – funky, fun, compassionate and pretty damn good at what they do.

“We still train regularly with Andrew on the correct pressure and style of coffee; truthfully, our staff takes their coffee making so seriously they can get a little teary if it’s not all going to plan! “There is a very fine line between a superb coffee and a bitter coffee. Our team members are very aware of that and they will not send a coffee out if they are not 100 percent happy with it.”

“I’m very proud of this concept – you know sometimes our lovely elderly customers come in and we can see them counting their coins to see if they have enough money for a scone and a coffee.

Being led by award winning coffee roaster Andrew certainly has its perks – no pun intended, and Ris’tretto Café has a strong reputation for charming caffeine lovers who are looking for the best brew around.

“It is so wonderful to be able to say to them ‘Let us shout you the coffee – someone else has already paid for your coffee for you’.

“We do take our coffee making very seriously. Ultimately, if you have a barista that cares and a roaster like Andrew that is continuously involved with your work, you can produce coffee of the highest standards.”

“Nobody asks for it – I was actually a little afraid of that. We really have to say to people, ‘Would you please accept this coffee?’ We are also avid supporters of the Big Brother and Big Sister concept, and we are blending our Suspended Coffee idea with that programme so ‘Big Brothers’ and ‘Big Sisters’ can bring little ones in here – I think this is so valuable and important.” ‘Little ones’ are high on the priority list at Ris’tretto Café, as it has positioned itself as an all-inclusive hospitality experience.

Madeleine is equally passionate about having the right staff – another part of the business that she is rightfully proud of. “The other thing that is really lovely about this café is that we have be able to create a team in the last six months that is so multi-skilled. “Brad our barista bakes the best scones as well – he is a really talented baker. Di, our other barista makes fantastic slices, and

Aloma our supervisor is like the mother of the team and is wonderful at creating salads. “Tori, one of our waitresses, is very energetic and efficient and has the kindest heart, and our chef Caroline is a very skilled cook. We also have Connor, who is studying to be a chef and he is always into everything, Stef who is a jazz musician and works for us on Saturdays and warm hearted and colourful Kate.”

Ris’tretto Café 670 Barbadoes Street St Albans T (03) 385 8670 www.ristretto.co.nz — Advertising Feature

The respect and admiration Madeleine has for her team is palpable – and she is an integral part of the Ris’tretto Café family focusing on the public relations side of the business, fulfilling what is arguably her most important duty. “I am known as the marshmallow lady,” she laughs. “Truly, it really sets the tone for the business when children come in with their parents and I can treat them a little bit – that’s really important to us. “Throughout all my years in business, I have learned through hard work and making mistakes what works and what doesn’t. The focus really needs to be on understanding people’s needs and not being too hung up on making money. “Through my café I have met all these lovely people and they in turn give so much love and support back to us.” CT

AMANTI NEW ZEALAND Ph: 0800 AMANTI Proudly Supporting Ris’tretto Cafe

100% fair trade organic | ristretto.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 45

Hospitality | Mitchelli's Deli

Mitchelli’s reborn Mitchelli’s Deli was nestled comfortably in the beautiful and historic Poplar Lane for just three years before Mother Nature cruelly tore the rug out from under its commercial feet.

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Now the popular café is poised to open early 2014, and set to be better than ever in another stunning, historic complex - The Tannery, which offers all the charm and character which had attracted the Mitchell family to Poplar Lane originally. The café has been renamed Mitchelli’s Café Rinato. Italian for ‘reborn’ it has been designed to capture the essence of its new beginnings. The exterior brick cladding, exposed beams and split level mezzanine flooring, even the original staircase from the original complex have been retained and, with the opportunity to reflect and refine, the Mitchelli’s experience is going to be hard to beat. Styled on a unique New Zealand, Italian fusion, Mitchelli’s all new breakfast menu is set to be a popular drawcard, complemented by a wide range of exquisite café fare, gelato and Magnifico coffee made by experienced baristas. A wine list is made up of local favourites and imported gems, and Mitchelli’s also stocks popular Italian brewed Peroni and Morretti beers. Family owned and operated, the Mitchelli’s team prides itself on providing quality service in a setting unique to Christchurch.

Having spent time in Europe post-quake, Georgina Mitchell is excited to be bringing her travel influences to the new breakfast menu and café style cabinet menu. Penny Mitchell del Valle says the family is excited to have been able to re-open in a historic site with old world charm similar to that offered by their Poplar Lane origins. And the line of customers which will be bursting to get back in the doors agree. “When you walk through the door you are greeted with such warmth... as if you are a long lost friend returning from worldly travels. The feeling is echoed by the building itself, warm, cosy and inviting,” one reviewer stated. “I have never been to Italy, but if it’s anything like this place, I can’t wait to go.” CT

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Hospitality | Garden Hotel

Mixing comfort

and affordability

When you’re looking for affordability and comfort in accommodation, some may surrender to the former rather than indulge in the latter, but Garden Hotel and Restaurant is the complete package. The Garden Hotel and Restaurant is minutes away from The Palms shopping mall and a short drive from the heart of the city, where you can take in the views of the Avon River and the Southern Alps. Popular among domestic travellers, families, diners, social clubs, tour groups, business people and international sport teams, the Garden Hotel satisfies everybody.

Proud to be associated with The Garden Hotel P 03 379 0712 F 03 365 4613 E malley@malley.co.nz W www.malley.co.nz Level 1, 518 Colombo Street, Christchurch

Little Italy 119 Farrington Road Bishopdale Christchurch T (03) 359 2930 www.littleitaly.co.nz — Advertising Feature

A wide range of delicious meals are available for everyone, from classic Italian pasta and pizza to amazing meals available from a brand-new menu. There’s a great selection of pizza available for takeaway, or you can dine in and enjoy all the charm of an Italian café, complete with red and white checked tablecloths. The stunning fusion of fresh New Zealand flavours with traditional Italian meals really does make Little Italy the perfect place for casual neighbourhood dining with friends and family. “Had an awesome night at Little Italy tonight,” one reviewer states. “Great environment, will be going back again. Had a Pavorotti pizza with chicken, cranberry, brie; was amazing.” “We dined at Little Italy Friday,” another reviewer explains. “Food was fantastic, large selection, great children’s menu, very suited for family environment, will be returning as we heard that there will be an exciting new menu.” CT

a lw

Welcome to the Garden Hotel and Restaurant, sealed with approval because a great hospitality experience is this hotel and restaurant’s forte. CT

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Much like the amalgamation of cuisine, the mix of bar and restaurant has also formed a superior partnership. The Farrington complex is the perfect spot for a casual meal with family or friends, whether you’re sharing a pizza, grabbing a burger or savouring some delicious pasta.

f re

Margaret says her goal is to see the Garden Hotel and Restaurant as a destination spot for locals and travellers who will enjoy the complex for its quality accommodation, great buffet restaurant and relaxing atmosphere.

It wouldn’t be hard to argue that a fusion of something is stronger than the sum of its parts; taking the best of both worlds and melding them into one has many a time proved a recipe for success - which certainly explains the popularity of Bishopdale’s Little Italy.

Little Italy is nestled comfortably within the Farrington’s Tavern complex, a warm and inviting bar popular for sports on the big screen over some casual drinks.

Feeling peckish? The Garden Restaurant rolls out delicious yet affordable buffet style lunch and dinner meals served seven days a week. And a recent business development means that patrons will enjoy even more. The venue is rebranding Café Atua, renamed GBC – Garden Bar Café, it will be unveiled in late November. Ideal for pre-dinner drinks or after dinner drinks, you can wine, dine and unwind. Garden Hotel & Restaurant 110 Marshland Road “During the day, GBC will serve café-style Shirley light meals for people who prefer not to Christchurch have the full buffet. Patrons can also choose T (03) 385 3132 from a wide range of wine lists compiling E gardenr@gardenhotel.co.nz some familiar wines and some of the ‘hard www.gardenhotel.co.nz to get’ wines. Heineken and Monteith’s Apple — Advertising Feature Cider will be available on tap which are ideal for summer,” Margaret Wong, general manager says.

With four function rooms available and a newly designated area for wedding ceremonies or outdoor private parties, you can rest assured that the dedicated team will ensure flawless execution of all special occasions and events, whether they be birthday parties, weddings, conferences, or meetings.

The Mediterranean touch

Offering all the colour and flavours of Italy fused with fresh New Zealand cuisine, Little Italy really is the best of both worlds and it has proved a popular mix with both locals and visitors to the city.

Getting a good night’s sleep is not only important for busy-bodies, but also for those who just want to get their beauty sleep, which is why the hotel offers a range of quiet, clean and comfortable studios and suites, all fully equipped to suit your requirements.

“We recently hosted the NZ Breakers and Melbourne Tigers, and we’ve always been famous for serving buffet meals seven days a week with great international selections and local favourite desserts made in-house.”

Hospitality | Little Italy

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Proud to support Little Italy Restaurant [a]: 9a Michelle Rd, Christchurch [p]: 64 3 348 1335 [f]: 64 3 341 1131 [e]: info@montanabakery.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 47

Hospitality | Peel Forest Lodge

A quiet slice of heaven Getting away from the hustle and bustle of inner city life has never been more easy, or attractive, with Peel Forest Lodge beckoning you to its tranquillity. Globe trotters, couples and families love coming to this handcrafted log lodge which offers more than just a beautiful roof over your head. Peel Forest Reserve, one of the few remaining Podocarp forests in New Zealand, is only one and a half hours drive out of Christchurch and only minutes off the Inland Scenic Route. It’s on the road to Mesopotamia Station and the Two Thumb Range in the beautiful rugged Rangitata Valley. You’ll be blown away by the stunning lodge, its surrounding natural environment and the range of activities available in the area. Owners Pennie and Bert How have lived in the area for almost 25 years, have great local knowledge and are passionate about the region and what they do. “We first opened up the lodge for business in 2001. Originally it was our family home,

“

but as our business started to grow and we realised the potential for the area, we decided to turn our hosted accommodation into a business that could see both independent and serviced clients catered for,” Pennie says. The lodge attracts visitors from all around the world, as well as being popular with locals. Pennie describes the Geraldine/Peel Forest area as having a lot of what Queenstown has to offer. “It is ‘Queenstown on the quiet’ with a more personal approach and not the high volumes of people. “From March through to July we take guided hunts, with clients coming from all over the world, mostly American but also Europeans. These clients stay at the lodge and we take care of them from the time they arrive at Christchurch airport to the time they are dropped back to the airport. All our hunting

It has also become a popular wedding venue for small intimate weddings. We also own and operate Peel Forest Horse Trekking so have packages with accommodation and trekking to suit all abilities of riders.

”

packages include full accommodation with meals and sightseeing in the local area, or throughout New Zealand if requested. Peel Forest Lodge is a great weekend break away, a place to meet family for special occasions and holidays. “It has also become a popular wedding venue for small intimate weddings. We also own and operate Peel Forest Horse Trekking so have packages with accommodation and trekking to suit all abilities of riders.” The lodge is fully equipped to cater for your needs, including a kitchen, separate lounge with an open fireplace, wireless Internet and outdoor spa. A local café and bar is also available and there are heaps of activities, such as hunting, white water rafting, fishing, mountain biking, tennis courts, horse riding, canyoning, skydiving,

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kayaking, scenic flights and Lord of the Rings location sites – more than enough to keep you occupied whether for short term or a long term stay! “We enjoy meeting all the different people, everyone has a story and of course they enjoy listening to ours. I love seeing the reactions of people when they arrive; we had a group from Germany at the weekend and they were overwhelmed by the place. A lot of things that we take for granted, but when you live in a big bustling city it is like nectar to a bellbird. “I have enjoyed seeing our business grow and what we have been able to do - it is great to be able to share our little piece of paradise,” Pennie says. Pennie and Bert are kept busy all year round and are proud of how their business has naturally evolved, but Pennie admits she’d like to slow down a bit and maybe one day one of their children will come home to keep the business growing. Get the whole experience at Peel Forest Lodge – Pennie and Bert will look after you from the moment you arrive to the moment you leave. CT

Peel Forest Lodge RD22 Geraldine 7990 T (03) 696 3703 M 02 27 246 4423 E contact@peelforestlodge.co.nz www.peelforestlodge.co.nz — Advertising Feature

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Ph. 03 693 7468 | M. 027 221 3812 www.naturalloghomes.co.nz

48 | December 2013/January 2014 www.canterburytoday.co.nz

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RD 22, GERALDINE 7992 peelforesthorsetrekking.co.nz

Hospitality | Divine Cakes & Desserts

Simply divine cakes If there is anyone in Christchurch who hasn’t eaten a slice of Divine’s cake or dessert it would be worth asking where they’ve been hiding. Celebrating 10 years of excellence, Divine Cakes & Desserts is the cake shop of choice for celebrating any occasion, from birthdays to weddings, 21st parties and christenings. The business opened its doors in April 2003 at the Blenheim Road store in Christchurch, with all baking taking place on site. Soon after The Palms store was opened, followed by stores at Westfield Riccarton and then Eastgate Mall, which was subsequently lost in the earthquakes and being replaced by a Northlands Mall store. In 2008 a Divine Café was opened in the city and the owners moved the baking operation into a purpose built facility, starting cake decorating courses for customers and began retailing decorating equipment and supplies. Owners Craig Rust and Janine Kenyon pride themselves on the fact that their product still tastes as it would if you made it at home, because they use real eggs, real butter and fresh cream. The opening of new stores at regular intervals during the past 10 years is testament to the well deserved reputation of the business’ cakes and desserts have for tasting homemade, but looking utterly professional.

“Divine Cakes & Desserts is locally owned and operated, which most people don’t know they think it is a New Zealand wide franchise,” Craig says. “We see ourselves as a special occasion cake company that strives to provide a great looking and tasting cake or dessert. We love being involved in our customers’ events or special moments and our staff loves the challenge of new novelty cakes or wedding cakes.” Divine Cakes has marked off some impressive milestones during the years that include making the 150 metre long cake in the square to celebrate the Christchurch City Council 150th birthday in 2006. It also made a replica cake of the first Christchurch library, won gold and silver awards at the New Zealand Ice Cream Awards for its Gelato in 2010, including New Zealand’s best Sorbet, and has introduced cake decorating courses, which are proving increasingly popular with customers keen to unleash their own creativity. “Our core products are the chocolate mud cake, chocolate sponge happy birthday cake and the Christchurch famous Divine carrot cake. Then there’s the Baileys cheese cake, which is a personal favourite of ours, especially following the bbq on a hot summers night,” Craig explains.

“

As a company we are focused on maintaining our position in the Canterbury market and helping Cantabrians celebrate the special occasions.

”

- OWNER, CRAIG RUST

A big thank you Divine Cakes & Desserts is continually working Divine Cakes would like to thank its on improving its products and making its suppliers for their on-going support: range broader. “Recently we have developed a range of small goods including biscuits, BDS Chartered Accountants, Harmans chocolate truffles and individual serve Lawyers and Easy Made Marmalade. cheesecakes. We are now working on a range of petite cheesecakes which are going into our stores now. Our range of fudge also continues Heading into the Christmas season Craig and is now a significant part of our business. explains that all their focus goes onto helping “We have seen a gap in the market for customers celebrate the festive season with European inspired desserts and slices, such great cakes and desserts. “As a company we as the traditional multi-layer opera cake are focused on maintaining our position in the and petite Sphere desserts which we have Canterbury market and helping Cantabrians modified to suit the Kiwi pallet, such as our celebrate the special occasions. This is where Hokey Pokey Chocolate and Caramel Crème we work along side businesses in Christchurch Dessert. At the moment we have a larger wanting to give thank you gifts to their staff range of these available at our Westfield or/and clients. What better way to say thanks store, but we have introduced a smaller range than to give a chocolate mud cake with the at the other locations,” Craig says. company’s logo on it saying thanks.” CT

Divine Cakes & Desserts 160 Blenheim Road Riccarton Christchurch T (03) 964 6540 www.divine.co.nz — Advertising Feature

Proud to support Divine Cakes

03 433 1043

sunpic76@xtra.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 49

Hospitality | Joe's Garage – Riccarton

Joe’s place When Joe’s Garage opened in an old post office sorting room in Queenstown in 2000 there was no shortage of cafés and restaurants. There was however, a shortage of great restaurants with reasonable prices that provided good honest meals with true Kiwi service. Joe’s Garage came out of determination to avoid the run of the mill restaurant rut. It became a unique neighborhood destination where people know your name and where the food is enjoyable. Thirteen years later it seems other people want that too. Today Joe’s Garage has seven locations throughout New Zealand the concept is the same now as it was then - to be a café that everybody can go to and enjoy exceptional coffee, food presented by attentive and enthusiastic staff, listen to great music and above all, have a lot of fun in an efficient ‘garage’ environment. Joe’s Garage in Riccarton, located at 7 Leslie Street opposite the Bush Inn Centre, is all this. It is a fully licensed café with Heineken,

Sample menu

Monteith’s Original, Tui and cider on tap. It is open from 7am until late and is available to host private functions every day of the week.

The local $21.80

Owners Tex Walls and Alastair Hunt look forward to hosting you and invite you to make Joe’s Garage part of your daily coffee rescue ritual, which the café has become renowned for.

Streaky bacon, free range eggs, toast, tomato, mushrooms and Joe’s hash with spicy bratwurst or kransky sausages (vegetarian option includes spinach and baked beans) Jose burrito $16.50

Alistair was a former Davis Cup tennis player for 10 years and is the current Davis Cup captain and co-owner of Morrell and Co. Tex is a chef with more than 20 years’ experience and the former owner of the Rotorua Lone Star. “The café is a place for everyone to enjoy; from having a casual drink to a tasty lunch or dinner, or simply having a drink on the weekend. The café is great for functions and can cater for any size, from a 21st birthday to 60th anniversary, the team is happy to cater to your personal requirements,” Alistair says.

Bacon, egg, spinach, baked beans, fried onion rolled in a flour tortilla, served with Joe’s hash Joe’s Caesar $17.00

Happy hour $5 Heineken bottles 4.30pm - 6.30pm every day at Joe’s Riccarton

Easy tiger $18.50 Oven baked chicken rubbed in harissa and horopito spices with minted yoghurt and rocket and orange salad

Alistair explains that Joe’s Garage is a new take on old school hospitality. “It has a relaxed, welcoming atmosphere and we aspire to make every customer feel special. “We wanted to create an adaptable space to be able to cater for people’s requirements. There are space options for different events of different natures and all simultaneously. Kids are also welcome at Joe’s with their very own menu and colouring to keep them entertained.” As always the food and beverage offerings have also evolved since 2000 and to cope with this, so has the design, particularly in the kitchen cook line of a Joe’s. Customers can go to any Joe’s in New Zealand and have the same experience; immediate acknowledgement when they enter, receive efficient service and enjoy exceptional coffee and food, in a clean, casual and fun environment.

Beef burger $17.00 Beef pattie, streaky bacon, Swiss cheese, caramelised onions, lettuce and aioli with hand cut chips Clever Trevor $16.80 Savoury mince, served on ciabatta with cheese and an egg

A great place for functions “At Joe’s Garage we enjoy functions and entertaining our customers. We offer a variety of set menu options to cater to your every need, including our Joe’s bite size menu and our selection of Joe’s platters. These have been very popular and our customers always tell us that they are great value. “However, if you require something different we can organise alternatives for you and we will cater to any dietary requirements,” Alistair explains. Joe’s Garage would love to sit down with you and work out how they can make your function/event hassle free and one to remember. CT

50 | December 2013/January 2014 www.canterburytoday.co.nz

Streaky bacon, shaved parmesan, garlic croutons, cos lettuce and a soft egg with Joe’s Caesar dressing (anchovies optional) with chicken $22.50

Pork belly $25.50 Twice cooked pork belly, Joe’s slaw, mash, caramelised apple and crackling (available after 5pm) Kung fu chicken $23.50 Chicken thigh marinated in sweet chilli and soy, on sushi rice with Joe’s slaw (Available after 5pm) Joe’s Garage 7 Leslie Street Upper Riccarton Christchurch T (03) 420 4420 W www.joes.co.nz ‘Like’ Joe’s Garage on Facebook — Advertising Feature

Hospitality | Station One Café

A great setting for Kiwi cuisine The Canterbury earthquakes may have changed the face of Christchurch as we know it, but there is one thing they will never change – the resolve and determination of local business owners to stage a comeback that shows Mother Nature who’s boss. Tina and husband Jason Soon, the owners of suburban favourite Station One Café, are new on the commercial scene, but are taking it by storm with their epic food and service. Based at 509 Papanui Road, Station One Café is progressively becoming one of the key ports of call for hungry tummies throughout the working week and when they want an ambient setting for great Kiwi cuisine on weekends.

Built from scratch It’s always hard to build a business from the ground up – establishing yourself and creating an identity takes time, patience and consistency in your operation. Station One was judged the best café in Christchurch, at the NZ Café of the Year awards. Station One Café’s current standing as the top café in Christchurch has been impressively built up during just a few months. “We started from scratch at the end of June,” Tina says. “Before the earthquake another café stood in this spot, but it was forced to close as a result of insurance issues. It was a really good café and me and my husband normally went there every week.” The couple felt the loss keenly – and so did the café’s other food fans, so Tina and Jason sprung into action. “We recognised an amazing opportunity to create something new and vibrant in this area – it really is a prime location and easily accessible to many people going to and from work throughout the week.” Innate business sense and a passion for food is what drove the couple forward and saw them realise their dream. “My husband and I Iove and are passionate about great cafés and

excellent food and service – we believe we offer all of that in a new setting.”

up delicious treats from the breakfast/brunch and all day menus.

Modern character

“All our staff are very experienced and have been in hospitality for many years – they are people focused. I always let my staff know they are doing well because I believe that they need and deserve ongoing support and recognition for the excellent work they do.

Modern character sounds like an oxymoron, doesn’t it? Because sometimes ‘new’ inevitably lacks character – you know the sense of comfort you get from a place that holds many nostalgic memories for you? Well, it’s true that Station One Café isn’t that old in the scheme of trading, but that fact certainly doesn’t mean it lacks character – quite the opposite.

“We believe our food offering in conjunction with our extended hours makes us the ideal place for people on the run, or those who want to sit down and relax while having their meal.”

“The original building that stood here collapsed after the earthquake so we are fortunate to have a really beautiful new building that is trendy and modern.”

Station One Café is open seven days a week – 7am to 5pm Monday through Friday and Saturday and Sunday from 8am to 5pm.

It’s palpably obvious Tina and Jason do offer all of these qualities because they attract a very diverse demographic, and believe the café has something for everyone. “Our serving changes every single day and we accommodate people’s unique needs; we have an entire shelf dedicated to gluten free choices. “We have a very diverse range of customers and we value each of them equally for their ongoing support and loyalty. We have hungry high school students right through to senior citizens who come from the neighboring suburbs.” Serving up great food to these customers is a team that has great customer service down to a fine art. “Ninety nine percent of our food is made in-house - this something that we promote and are very proud of. “We have a very talented chef who makes pretty much all of the cabinet food and cooks

For the future, Tina and Jason are focused on continuing to grow their business with the possibility for a franchise based concept on the horizon. “Our main goal for the future, and it may take some time, is to build up a franchise. We have the best possible people working with us, so we are quite confident we can make this happen.” The couple’s confidence is by no means unfounded, as Station One Café has already stolen the limelight after just a few months in business. “We have been named the top café in Christchurch and we are extremely grateful to our customers who voted for and supported us.” CT Station One Café 509 Papanui Road T (03) 982 1118 E stationonenz@gmail.com — Advertising Feature

www.canterburytoday.co.nz December 2013/January 2014 | 51

Hospitality | Café Izone

Selwyn’s super spot Café Izone is an established café and restaurant providing a casual café setting and an evening dining experience. Whether it’s enjoying stonegrill in the restaurant or a relaxed family lunch - the place has something to offer everyone.

Located in the Selwyn district and open seven days a week, Café Izone offers a delicious breakfast, lunch and dinner. Catering for the family market, the café has successfully overcome concerns about its location, in the middle of a developed industrial park, and set itself up to become a destination. Alongside the restaurant is the Izone Information Centre, which is available for hire for presentations, meetings, or as a boardroom with the option of catering.

Awards 2010 - Best new redeveloped restaurant and bar. 2011 - Best Beef Dish - New Zealand Hospitality Awards. 2012 - Best Business in the Selwyn District.

The business was opened in May 2010 by Steve and Shelly Trigg, who both have a long history in hospitality via their last business, a large hotel in Whangarei. “We decided to return to Christchurch where Shelly is from in 2004. After several years of witnessing the growth in the Selwyn district, but no growth in hospitality, we started looking for opportunities in the area,” Steve explains. “Unfortunately Rolleston township was slow to develop, so we took the opportunity to build a new premises in Izone knowing if we did it right, the people would find us and they have.” The Triggs, as regulars call them, are a down to earth couple who have now filled a huge gap in the local hospitality market, providing great food at reasonable prices in a first rate, fun and friendly manner.

Café Izone has a focus on good old fashion values, meals are large and the taste combinations are award winning, as proved in 2011 when the business received the Best Beef Award. The café and restaurant is purpose built with 60 percent of the walled windows all looking out to a reserve and onto the Southern Alps. The interior is acoustically designed so you can have a conversation without having to raise your voice. The wooden furniture adds to the casual atmosphere and is also very comfortable for the evening dinners. “We definitely have the most extensive breakfast, lunch and dinner menus and our staff are second to none when it comes to good old fashion customer service. We treat everyone like old friends and a lot of them have become that way over the years. We have more choices than anyone in the whole district, including our Stonegrill menu and kids menu. “We don’t pretend to be anything we’re not and we don’t produce food that doesn’t fit the demographic of our community,” Steve says. CT Café Izone 15 Radius Loop Rolleston 7675 T (03) 347 4960 E bookings@cafeizone.co.nz www.cafeizone.co.nz ‘Like’ Café Izone on Facebook — Advertising Feature

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52 | December 2013/January 2014 www.canterburytoday.co.nz

Hospitality | Bel-Aire Tavern

Hospitality | Quality Hotel Elms

Roadside retreat As the state highway system developed in the 1930s, we began to take to the road more often and for longer. With that came the need for easily accessible overnight accommodation close to the main highways. Nestled comfortably mid-way between Christchurch’s central city and the airport, there is a warm, inviting hotel which is proving the perfect place for business or leisure travellers to the city and new additions a one bedroom apartment, in a range of configurations; be it a family room, a double to the famed facility have made it better or single room, twin, triple, or queen options. than ever. There are also rooms with interconnecting Surrounded by award-winning gardens, the doors for groups travelling together. Quality Hotel Elms is not just another hotel All rooms have easy access, with five to clutter the urban space, but an attractive addition to the landscape. The Papanui locale wheelchair access bathrooms. In-house guest offers easy access to shops, restaurants and is laundry is available with same-day close to many of the city’s leading tourist and dry cleaning and laundry. Enjoy the tea and coffee making facilities, a fridge, sporting venues. telephone, ensuite with a shower and bath, But it’s the stunning new wedding, electric blankets, hair dryers, radio and conference and event centre which is colour television. providing Cantabrians and the city’s visitors with a popular, top class, all in one venue Luxury apartment for up to 200 people. Combined with A luxury apartment is available with its picturesque gardens, fine restaurant, bar own private facilities and courtyard. This and the top-quality service Quality Hotel stunning apartment includes a kitchen, Elms prides itself on, will make it just perfect laundry, breakfast bar, indoor and outdoor for any special celebration. dining, a business desk and computer, Bookings are available for the up-coming television, DVD player and stereo. CT wedding season. Ask now for the all-inclusive wedding reception price, which includes ceremony, supper and accommodation in one Quality Hotel Elms 456 Papanui Road easy price. Papanui 8053 The Quality Hotel Elms has a range of T (03) 355 3577 attractive accommodation options available. reservations@qualityhotelelms.co.nz www.qualityhotelelms.co.nz There are 95 studios available, made up of 69 superior rooms, 25 standard suites and — Advertising Feature

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Nelson’s retro hospitality hot spot

Once a palace built for a millionaire in 1948, this art deco building is now home to Nelson’s newest hospitality venue and bustling with energy, craft beers, delicious food, entertainment and a social evening you wish could carry on into the am. Bel-Aire Tavern in Tahunanui was bought eight years ago by Nelson chef Darren Fearnley and his family. The building is drenched in history and a lot of love and time has been spent reviving it, ensuring it maintains its old age features, including the retro fittings and original staircases.

All you have to do is sit back, relax and enjoy the experience.

Ray and his staff love meeting visitors and locals who are keen to enjoy themselves, and looks forward to hosting more functions and theme parties as the business grows. He loves a challenge but says he’s prepared for it What was supposed to have been demolished and it’s a good thing too, because people are has been saved, restored, relocated and flocking through the doors. transformed into an attractive venue which Want to take home one of your favourite stands proud to serve the community, beers? Bel-Aire is fully licensed and you can visitors, campers and holiday makers with also rate your experience online at ratebeer. unsurpassed service in hospitality. com. The venue also offers in-house Wi-Fi so Situated near Tahunanui Beach, Bel-Aire you can enjoy your drink and express your Tavern officially opened for business in thoughts online at a moment’s notice. March and promises to deliver some of If you would like to be kept up to date with the finest craft beers in the region, such as this exciting venue, join Bel-Aire Tavern’s Dale’s, Founders, Lighthouse, Golden Bear, email list or click like on Facebook. You can Townshend and Bays. Seasonal craft beers, including Mussel Inn, Hop Hugger, Totara and check out its current list of tap beers and ciders at ratebeer.com. CT Harringtons, Totara and Stoke, as well as a range of wines, ciders, beverages and its very own Bel-Aire blend of Zumo espresso coffee. Bel-Aire Tavern 37 Tahunanui Drive “With 27 taps we offer the best choice of State Highway 6 Nelson craft beers, ciders and wines, plus Nelson a selection of food from our snack menu in T (03) 546-5521 a stunning and convivial art deco indoor/ www.belairetavern.co.nz outdoor setting,” proprietor Ray Weston says. — Advertising Feature The friendly staff will ensure you have the pleasure of tasting some of the best foods in the area too. “Customers can also enjoy takeaway food from the best local eateries Hot Rock Gourmet Pizza Pasta Bar, The Sands fish and chips and Thai Tahuna in comfort”.

PROUDLY SUPPORTING THE BEL-AIRE TAVERN

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Classic beers Kiwi style | www.dalesbrewing.co.nz www.canterburytoday.co.nz December 2013/January 2014 | 53

Focus | Nelson Petroleum Distributors

The energy to grow Nelson Petroleum Distributors (NPD) has developed a strong foothold in the Canterbury region in just a few short years. From its beginnings as a small contract carrier for Mobil, the company has gone on to become a trusted name in the local petroleum sector with retail petrol stations, a fleet of onsite mini-tankers and a reputation for exceptional service. From inner city contractors to a wide range of businesses, and out and about to the rural sector, NPD is one company that’s truly on the move. Growing out of a small service station in Richmond, near Nelson, in the 1960s, NPD started with a single truck serving as a contract carrier for Mobil. By 1971, it had gained sole distribution rights for the wider Nelson region and by 1975 had split off from the service station altogether,

becoming Nelson Petroleum Distributors in the process. Today, NPD runs a fleet of modern Scania tanker units as well as operating South Island service stations from Nelson to Dunedin. Now headed by general manager Barry Sheridan and managing director Barry Milne, the company and its growth trajectory is pretty impressive, with expansion based on solid business practices and an unwavering focus on service reliability. In an industry that operates on big volumes and low margins, company wide efficiency is everything. The simple objective is to deliver fuel in the most cost-effective way possible – and exactly where and when customers need it.

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54 | December 2013/January 2014 www.canterburytoday.co.nz

Focus | Nelson Petroleum Distributors

In recent years that’s meant NPD has made an enormous investment in its fleet, its network and the technology that drives it. Barry Sheridan says it’s an investment that’s paid off. “What we invest in technology and upgrading pays huge dividends for our customers – they see savings and so do we. We see fuel getting to its destination more cost effectively. It’s a real win-win.” NPD also invests in its people. Training and development pathways are developed and NPD pays particular attention to their drivers’ work/life balance. “Our company is our staff. We try to look after them. We have a great retention rate with staff and I guess that’s why. NPD started out as a family-run business and, in many ways, the family has just got bigger over time,” Sheridan says. NPD’s commitment to investment has recently seen a complete upgrade of the microfiltration systems on all its mobile tanks so the company can better meet the demands of customers’ modern machinery. “A lot of the modern gear, especially equipment with common-rail fuel systems, relies on high fuel. The filtration upgrade was a way of ensuring we could meet the standard required and it means less time for our customers dealing with issues around quality and contamination.” It’s a commitment that NPD’s customers have responded well to. “We’ve had great feedback – especially in Christchurch where there is so much critical work going on. “We’re proud to supply fuel at a higher quality specification than required by New Zealand government legislation. The contractors we work with tell us they’re having far fewer fuel-related problems with their equipment. I guess that means we’re doing our bit. It’s a true commitment from the entire NPD team.” Barry Sheridan also emphasises the company’s commitment to the Canterbury region. “We’re not some fly-by-night outfit that’s just turned up in town to try and take advantage of the situation here. We’re definitely in it for the long haul.

“That’s why we’ve made the investment we have. It’ll be a while before we see a return on that, but I guess that’s why they call it an investment.”

“

And Sheridan says he’s very proud of where NPD is today. “The situation we find ourselves in today didn’t come about by luck. It’s the result of a lot of planning and a massive commitment. It’s over 40 years of bloody hard work, really.”

The situation we find ourselves in today didn’t come about by luck. It’s the result of a lot of planning and a massive commitment. It’s over 40 years of bloody hard work, really.

NPD’s commitment: Never late, never empty

- NPD GENERAL MANAGER, BARRY SHERIDAN

More than at any time in our region’s history, construction and civil works are the lifeblood of our economy. But it’s a competitive environment. Businesses have to develop partnerships with their suppliers to deliver the efficiencies they need. NPD understands that without the timely delivery of fuel everything grinds to a halt. It’s a subject that’s dear to Barry Sheridan’s heart. “You know, when I first started in this industry it was a story I heard all the time. ‘Yes, we’re happy to get our fuel off you, but just don’t let us down. Turn up when you say you’re going to turn up and before we run out.’ “That was all they wanted. And frankly, that’s what they were entitled to expect. But it wasn’t happening. So we made it a policy. I genuinely think we changed the game there.” Today, NPD is an industry leader in onsite fuel solutions. Not only does the company specialise in timely delivery of fuel, but it has also developed a wide range of onsite fuel storage options. These start with the practical 250 litre Ute Tank complete with its own battery-powered pump and ends with the massive, fully compliant, 50,000 litre, double-contained, PUF tank. Basically there’s an NPD fuel storage solution for every site, including trailer tanks, above ground tanks and overhead tanks. By understanding the needs of contractors, NPD has been able to tailor its services to suit.

“I think an essential part of our success to date has been our ability to listen,” Sheridan says. “I speak regularly with our clients. It’s helped us get a handle on what it is they really need. It means we’ve been able to add quite a few different storage solutions in the past couple of years for some very specific applications. “Plus, we’ve also beefed up the filtration systems on all our tanks and that means less down time for expensive plant and machinery.” NPD also make sure that onsite storage is safe and completely compliant with workplace and environmental regulations. Barry and his team at NPD are keen to talk to with businesses about what they need, contract by contract. Like all good businesses, NPD change with the times and know the service a business needs today may not be enough tomorrow. It’s that ability to adapt that has made NPD a market leader in onsite fuel delivery and storage solutions. “We know what it’s like being a contractor. We understand the pressures, the deadlines, the need for reliability and the issue of time. Those are the same things we were up against when we started our business over 40 years ago. “Nothing’s really changed. It’s just that all those multi-national fuel suppliers lost touch with what the market needed. We never did. And we never will. Because we listen.”

”

The full range of NPD fuel services is outlined at www.npd.co.nz along with comprehensive safety data sheets, information about above ground fuel storage and advice on claiming excise tax fefunds. Contact NPD 0800 544 6162 to start getting the fuel service your company needs and deserves. >

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www.canterburytoday.co.nz December 2013/January 2014 | 55

Focus | Nelson Petroleum Distributors That’s why you’ll always get to talk to a real person and not a recording when you call NPD. The company has always been operated as a family business and that means that relationships with staff are critical. NPD’s staff are loyal and long-serving. It means that the person driving the truck that delivers fuel to your farm has probably been doing it for more than a decade. He knows you, he knows your farm, and he knows your needs. And by now you probably know how many sugars he has in his tea. NPD’s attention to efficiency means not only a vastly effective distribution network but also lower costs to you. Barry Sheridan says, “NPD’s goal is to provide the best service at a competitive price. We’re able to do this because we have experienced drivers and staff who know the district – and know what they’re doing.

Outstanding its field

It’s not that surprising when you consider the many industry players that have come Nelson Petroleum Distributors has grown and gone during the past half century. Yet from humble beginnings to become a shining example in the field of petroleum distribution. NPD has been a constant force and it’s that constancy that makes for a successful Nowadays you’ll find NPD in increasingly more relationship with the rural sector and really areas around the South Island; from the main makes things tick. distribution hubs in Nelson and Christchurch, The reality is that without a constant supply it distributes to service stations, construction of fuel, there wouldn’t be much ticking at sites and farms all around the South Island. all. Tractors, trucks, quad-bikes, harvesters, But no matter how big or how successful the pumps and sprayers all need fuel and when company’s become, NPD has never lost site the fuel runs out productivity stops. of the fact that its roots are planted firmly in the land. NPD prides itself on the 40 year relationship it has forged with the South Island agricultural and horticultural sectors. From dairy farms to sheep stations and from vineyards to apple orchards, you can see NPD fuel storage tanks everywhere you go.

“They’re people who’re really dedicated to what they’re doing and enjoy their work. That’s important to us from an employer’s

point of view, but it also drives real benefits for our customers.” In addition to an ongoing investment in its people, NPD is at the forefront when it comes to technology. The fleet of modern Scania trucks are fully kitted-out with the latest in electronic devices. “We monitor the trucks' performance and the performance of the drivers every minute of the day,” Sheridan says. “That way we can drive the kind of efficiencies we need to be able to be competitive at the farm gate. It also means that if you call us and ask how far away your delivery is we can probably be accurate right down to a few minutes. “People appreciate that. There’s nothing worse than when you’re getting low on fuel and you don’t know when the next lot might arrive.” NPD also employ every single member of its driving team. This approach gives them greater flexibility in tailoring services to meet individual customers exacting needs.

One of the things that ensures NPD can ensure consistency of supply is its constant reinvestment in technology. It means that all NPD’s systems are highly efficient and automated, allowing the humans in the business to operate in the most effective way possible.

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Focus | Nelson Petroleum Distributors

3D render of the new Akaroa Auto Centre site in Christchurch

Fuelling efficiency NPD is used to monitoring every aspect of its business closely in order to be successful in a low-margin industry. This attention to costs has been behind ensuring that the company’s NPD Fuel Card works to help other businesses keep their eye on costs as well. The NPD Fuel Card is a convenient and highly effective way to monitor fleet and personal fuel use. “We know that not all businesses are the same. So we’ve developed a management system for our Fuel Cards, which can be customised, to suit the businesses needs,” Sheridan says. “You can set spending limits, restrict purchases to specific products, record mileage and generally keep a handle on how much each vehicle or individual is costing you in fuel.” As well as the NPD Fuel Card, businesses also have the option of choosing the NPD/ Mobilcard for use at nationwide outlets accepting Mobilcard. It means that NPD customers can get the best deal no matter where they are in New Zealand. It’s important to note too, that the NPD Fuel Card options offer cost savings by volume on qualifying accounts. Customers receive a single statement that details all fleet purchases and cuts accounting time in attributing costs. NPD Fuel Cards also provide 24 hour access through the NPD chain of South Island truck stops. Security is also vital to NPD and it understands that it’s important to business too. For that reason, NPD Fuel Cards are PIN controlled and can be allocated to individuals or specific vehicles. For added security, spend limits can be set either by the value of individual transactions or total credit limit. Of course, flexibility is important too and changes can be activated immediately simply by

contacting the NPD help center. The NPD website offers a downloadable brochure that details all the outlets where NPD Fuel Cards and NPD/Mobilcards can be used. So far, 5,000 businesses have discovered how NPD Fuel Cards make business easier, taking the stress out of fleet monitoring and offering technology that reduces the amount of time spent on administration. More details are available on the NPD website: www.npd. co.nz or by calling 0800 544 6162.

“

You can set spending limits, restrict purchases… and generally keep a handle on how much each vehicle or individual is costing you in fuel. - NPD GENERAL MANAGER, BARRY SHERIDAN

”

Local growth Sheridan says NPD is proud of its growth in the Christchurch market. “We want to reiterate how committed we are to the Canterbury region – we see a lot of growth there and that’s why we’ve put in dedicated territory managers. “We’ll be opening new sites in Canterbury as fast as we can, but it’s important to understand that we’re not here just to jump on the rebuild bandwagon. We’re here for good. It’s a long term commitment. We’re very excited about it.”

New Hornby Fuel Stop NPD has announced a new Hornby fuel stop. In addition to its dedicated sites at Akaroa and Northtown, NPD has just expanded to include a new site on Halswell Junction Road. The new Hornby hub will house offices, retail sales of diesel, unleaded 91 and Go Clear (24/7 via NPD Fuel Card, Mobilcard, Eftpos or Visa) as well as being a base for NPD minitankers and a regional lubricant store. CT Nelson Petroleum Distributors Ltd 13 McPherson Street Richmond Nelson T (03) 544 6162 T 0800 544 6162 E info@npd.co.nz www.npd.co.nz — Advertising Feature

www.canterburytoday.co.nz December 2013/January 2014 | 57

Focus | Eco Frame & Mirror

Picture this Eco Frame and Mirror is preparing to move into new custom-built premises on its pre-quake site on Colombo Street, Sydenham. Construction and fit out should be complete by early March 2014.

However, Patching says a large purpose-built showroom linked to the workshop is currently under construction at 394 Colombo Street, which they hope to move into by early March. The new showroom and existing workshop will allow Eco Frame and Mirror to continue offering its wide range of services, which are in big demand from both old and new customers.

Custom picture framers Eco Frame and Mirror offers a quality framing service for artwork, photographs, rugby Jerseys, corporate gifts, memorabilia and mirrors. Its experienced staff can help customers choose the perfect frame to show off their work and offer a wide range of frame styles and materials to choose from. Also on offer is a great range of framed and unframed NZ prints for sale. “We are always on the lookout for new products and receive regular releases of new moulding styles,” Patching says.

Art hanging Eco Frame and Mirror not only frames your precious artwork, it can also ensure they’re hung safely in the best place to show them off.

Eco Frame and Mirror’s new custom-built premises in Colombo Street should be open by March

Some clients request assistance prior to hanging to help with placement of artwork and get a feel for where items may go. The company’s in-house expert, Robyn McIlroy can help with this and has a great eye and vision for where artworks will be displayed to their full potential. “We have an art-hang van that is on the road fulltime and can fit your picture framing and mirrors onsite with specialist quake-safe fixtures,” Patching says. “Robyn helps with the correct position and arrangement of your artwork and can help you find the right place to put it. Plus, if you have an old ornate mirror frame that has been chipped or damaged, she can restore it to its near original condition.”

High quality mirrors Manufacturing and framing mirrors is a big part of Eco Frame and Mirrors’ work, with a range of its bathroom mirrors on show at Oakleys Plumbing Supply in Cashel Street. Eco Frame and Mirror not only designs and custom build new mirrors, it also restores and repairs older framed mirrors.

It carries a large range of mirrors in stock and can custom build mirrors to any size, for lounges, hallways, entrances, mantels, bathrooms and dressing tables, as well as hand held mirrors.

Photographic restoration service Eco Frame and Mirrors’ sister company, Image Photo and Frame, can restore your aged or damaged photos back to their former glory. Located on the same site in Wordsworth Street, Image Photo and Frame specialises in the restoration of old or damaged photographs, whether they are cracked, ripped or faded. CT

Eco Frame and Mirror Image Photo and Frame 93 Wordsworth Street Sydenham Christchurch T (03) 377 0223 M 027 290 6665 www.frameandmirror.co.nz www.imagephoto.co.nz — Advertising Feature

The team at Eco Frame and Mirror in Christchurch can frame virtually anything, including sporting memorabilia

In 2008 Eco Frame and Mirror moved into a 1920s brick building in Colombo Street, Sydenham which was damaged beyond repair in the 2011 earthquake. Since then the business has been operating from a temporary showroom across the road on Wordsworth Street.

purchase ready made frames for their degree or diploma certificates at an affordable price. >

The business is a one stop shop for custom picture framing, lounge, bathroom and hallway mirrors and photographic restoration. It was formed in 1994 by owner Graeme Patching, who operated out of High Street for many years.

Proudly NZ owned Offering choice, quality and service to our customers Supplier to the custom picture framing trade.

“We have a wide range of mouldings both manufactured in New Zealand and imported and all mouldings are manufactured from sustainably grown timbers. The selection is big, and so is the creativity of our staff.” When consulting on framing all types of artwork, Eco Frame and Mirror’s staff focus on listening to the customer first so the team understands exactly what each customer wants.

Cnr Gloucester Park Road and Princes Street, Onehunga, Auckland T 09 634 7060 • F 09 634 7059 0800 237 263 • Orders@avonfs.co.nz

The company also offers a certificate and degree-framing service, where students can

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www.canterburytoday.co.nz December 2013/January 2014 | 59

Focus | Burrows Site Works

The right team for your site Dan Burrows founded Burrows Site Works two years ago, after returning from America, seeking an exciting new challenge. It wasn’t an area Burrows envisaged himself building a business in but, after identifying the opportunity in Christchurch’s market, it seemed a natural move. Initially, the business stemmed from forestry planting, which led to commercial planting, then to landscaping, and eventually to site works. Today the company provides a broad range of services under three umbrellas:

Fitting in and standing out It’s a competitive market in Christchurch at present and Burrows knew he had to stand out from the crowd.

• Landscaping - commercial and residential projects

“Strong branding, creative thinking and a lot of hard work are vital ingredients to standing out. With every man and his dog jumping on the bandwagon, I’ve worked hard on ways to differentiate the Burrows Site Works brand,” he says.

• Planting - where it all began, carrying out a range of works from small residential house lots to forestry and silver culture to planting thousands of plants on new infrastructure projects across Canterbury.

“So far we’ve had good feedback on how well we stand out among the crowded marketplace. Our diversity also sets us apart; I’ve essentially future proofed the business by covering more than one base.

• Earth works - covering the rural and farming bases

“We haven’t built a business relying solely on rebuild orientated work, meaning we will still have a healthy workload when others will have packed up and wound down.” When asked why the a client should choose Burrows Site Works over another such company, Dan Burrows has a clear vision of what makes his company the right choice. “I pride myself and the business on its workmanship. “With a background in the construction of race-boats and super yachts, I certainly know the importance of quality and I have a fine eye for detail. I spend a lot of my time onsite making sure all work is up to my own level of quality which results in a happy customer by job's end.

If you are looking to rebuild and or expand we can assist you with...

Property & business finance* business advice* due diligence & feasibility* rural and commercial. We welcome your inquiries. Please call directors Alan Townley, Stephen O’Connell or Len Brigden Phone 03 354 4231 | www.mcphailchch.co.nz

Commercial services The commercial market is very much in full swing in Christchurch at present and Burrows describes how his company could save time, effort, cost and logistical issues compared to having multiple contractors on-site. “Where other contractors will come in and do the base work, another may do all the hard landscaping and another crew come through and plant out for example. We are a one-stopshop and have the capabilities to do it all start to finish.

Growing in the Garden City

“Our commercial side covers all our skills in one package from the earth works side to landscaping public projects, streetscapes, planting of new building precincts etc. Our rural side largely covers re-vegetation, planting natives as cover on the new dairy conversions across Canterbury, as well as earthworks. And on the landscaping side our skills have us doing everything from high end residential right down to civil and public amenities.”

As the Christchurch landscape evolves and grows, Burrows Site Works expects to grow alongside the prospering Garden City.

Burrows Site Works will be a regular feature in re-shaping Christchurch and Dan is proud to be involved in the city that spawned his business.

“Judging by our workload and demand of late, I can see the company growing at a very healthy rate. Strong local ties and rooting our company firmly in Christchurch, we are working hard to become an integral part of the new evolving city-scape. We are growing with the new city day by day.”

“We are in it for the long haul and feel proud to be part of the rebuilding effort going on in Christchurch. We have big plans and big ambitions and will notably be seen around Christchurch a lot more in future as work progresses.” CT

“I get a real kick out of the creativity side of the business, especially during consultation with a client, learning what they want, looking at their plan and saying, ‘what about we change this, try that and use these instead’. I’ve had many satisfied customers say ‘wow that really works and looks great’ after the job is complete.”

PROUD TO BE ACCOUNTANTS AND ADVISORS TO DAN BURROWS AND BURROWS SITE WORKS.

They all tie in together, proving their worth in the way the skill sets embodied in each are transferrable to the others.”

The diverse nature of Burrows Site Works as a business is complemented by the differing skill sets within the company, including the ability to service the commercial, rural and residential sectors. “Catering to the commercial, rural and residential markets is working great for us.

Burrows Site Works 410 Gressons Rd Rangiora T 0800 4 BURROWS E dan@burrowssiteworks.co.nz www.burrowssiteworks.co.nz — Advertising Feature

0800 4 BURROWS

027 872 8317 m. dan@burrowssiteworks.co.nz e.

LANDSCAPING , DONE RIGHT THE FIRST TIME, AND ON TIME.

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www.burrowssiteworks.co.nz

Focus | Soper Salvage

The super savers The old saying about being in ‘the right place at the right time’ is true to a certain extent but, with the added impetus of hard work and dedication, a newly found business can flourish. Soper Salvage is a classic example; founder Theresa Soper spotted an opportunity to become resourceful and aid the development of Christchurch simultaneously. Originally, Theresa founded the salvage and deconstruction company with a friend (Michelle Brown), a borrowed trailer, a borrowed truck and a vision. What started as an entrepreneurial venture quickly morphed into a fully fledged business employing 18 people.

the two-women team with husbands in tow began to remove and sell items from red zoned properties. Inaugural employee Andrew Edyveton was hired as the company grew from strength-to-strength and remains with Soper Salvage to this day. “We grew pretty fast. We started by selling salvage materials out of the garage, after outgrowing the garage moved into three storage units and now we have had to move to a full warehouse.”

“You could say we are a family business. As we have grown, I have managed to employ my brothers Rick, Regan and John, my nephew Jeremy, my niece Haylee, my mother Fran does the accounts for us and my dad scopes projects with me,” Theresa says.

Unfortunately, with growth came overcommitment and Michelle no longer had the time to be involved. Theresa began the expansion of the business bearing her surname into an 18 strong operation, now based in 51 Wickham Street, Bromley.

“It’s a great atmosphere and we all work incredibly hard. Jeremy actually runs the whole warehouse and sales team – he’s been a star for Soper Salvage. ”

Trade Me

Throughout the start-up phase of Soper Salvage, the female-owned team enlisted the help of their respective spouses, John and Mike as an invaluable source of free labour. Theresa recognises the efforts of her loyal, skilful staff, all of whom have contributed toward the growing success of the business with a wealth of support and dedication.

How it all began There was a distinct cavalier attitude about Theresa and Michelle as they borrowed tools from their husbands’ garages and also borrowed a van and trailer from a good friend, Don Beardsley in order to get their business off the ground. With the salvage rights for Makuru Demolition’s list of soon-to-go properties,

The company has followed in the footsteps of Tuners Auctions and established a strong following on online trading site TradeMe. Search the company name, Soper Salvage, to browse the latest listings and judging by the stock on the website at present it’s a renovator’s dream! From traditional lead lined windows, to rustic light fittings and character packed doors, it’s the ideal place to pick up a bargain and keep the Christchurch ‘house circle of life’ rotating. The thought provoking company motto proudly says ‘Re-cycle, Re-use, Re- build’.

Safety first Soper Salvage practises thoroughly safe deconstruction methods and goes to great lengths to ensure its workers are fully Site Safe trained.

“We recognise the importance of health and safety. We made sure all of our staff go through the Site Safe training to such a standard where they all have Gold Card Site Supervisor passes. “This safety conscious approach has obviously safe guarded our staff, but it has also helped our reputation which led to a contract with Faulks Investments to carry out their salvage operations to keep within the Southern Responses recycling policy.”

Salvaging Christchurch The company takes pride in offering low prices with high quality services and offers discounts to the elderly, young families and Christchurch residents who were under insured. All stock is taken out of premises with the utmost of care and cleaned before it is on-sold. Soper Salvage also supports a number of local schools and various charitable organisations with products they require. “We like to give back to the community. We help kids on the east side of Christchurch who may need help with sports fees and gear or even to be able to partake in various school activities. We understand the strain on family budgets and we use our scrap metal for sponsorships of sports teams and kids in the community.”

“

We understand the strain on family budgets and we use our scrap metal for sponsorships of sports teams and kids in the community.

”

- THERESA SOPER

Looking ahead

Soper Salvage’s growth spurt looks set to continue as the company becomes more highly recognised in the Christchurch market. Other businesses are taking notice of the professional approach and essential regeneration of the city via Soper Salvage’s recycle, reuse and rebuild mantra. CT Soper Salvage Ltd 51 Wickham Street Bromley Christchurch T (03) 376 4388 E Theresa.soper@sopersalvage.co.nz — Advertising Feature

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Focus | McGregor's, May's & Metropolitan

Giving the classic milkbar

a new lease of life

It’s very refreshing when businesses walk their talk. After all, hyperbole, euphemisms and fancypants jargon will only get you so far in business, and if you’re not on your game, you’re going to fall hard - and fast for that matter. McGregor’s Bakery is most definitely a sweet talker, but makes good on its promises time and time again. The language and its offering are compelling – good Kiwi banter, great Kiwi kai.

And now, there’s an extra something special that’s been brought to market by the owner of McGregor’s. It has arrived in the form of a franchise concept that looks set to take New Zealand by storm and its name is Metropolitan Bakery & Milkbar. Sure, it’s new on the scene, but who knows, it could be world domination in the making.

The boy who loved to bake We are proud to provide accountancy services to May’s - McGregors Bakery and wish them every success. Ph: 03 448 6088

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Bernie Sugrue, the brains behind McGregor’s and the brand spanking new Metropolitan Bakery & Milkbar, was just a tot when he discovered baking. No, his mum didn’t dress him in a pinnie or anything like that - he just liked it – plain and simple. “I started baking professionally when I was 15, but I was only five years old when I got into the kitchen.

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“I always loved baking and went for an apprenticeship when I was 15 before I ended up getting a job at Oamaru’s Bungalow Bakery.” Bernie’s done a bit of this and a bit of that throughout his career– well, in fact, a lot of this, and a lot of that – he has been in business for thirty years, but ultimately, Bernie’s heart, heads and hands were always in baking. “I became a shareholder in McGregor’s Bakery back in 1988 and then I bought the Doughbin Bakery in November 1993.” Bernie’s precision with dates indicates two things – he’s as sharp as a tack and he has never forgotten the journey he’s been on to get where he is today. That journey also involved a stint in Australia, a degree in computer engineering

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Get involved If you’d like further information about what’s on offer at McGregor’s head to www.mcgregorsbakery.co.nz and hit up May's Bakery at www.maysbakery.co.nz Information about franchise options with the Metropolitan Bakery & Milkbar can be sought from Bernie Sugrue.

and time spent working as a business coach for Action International. All you self-professed pie and comfort food lovers out there, and even the ones in denial about falling into this category, have been well looked after by Bernie and his team who make food magic all over the country.

Focus | McGregor's, May's & Metropolitan

Ultimately, this is Bernie’s forte and the area of his career he has committed the most time to. His first business, McGregor’s, is definitely designed to tickle the Kiwi fancy with its promise to bake “choice goods in your neck of the woods, as far as the wop wops and all the way to Waikikamukau”. It offers Kiwi slang and food at its absolute finest. May's Bakery in Timaru, which was established by its former owners Alex and Ethel May in 1914, is also part of Bernie’s commercial family. And Metropolitan Bakery & Milkbar is the newbie in the mix. Like its counterparts, the retro themed bakery is sure to steal hearts all over the show with its unique offering.

Bringing back fun Bernie is co-parenting the new brand with three other baking and business legends, including his wife Rilla, and Paul and Nicky Garven. The husband and wife duos have formed a strategic partnership that benefits from each person having their own unique set of skills and an intimate understanding of what customers want. You could say they’re the dream team. They certainly wouldn’t refer to themselves that way – you know, humility and all that jazz – but it’s likely their food fans all around New Zealand would beg to differ. They’d likely argue that they most certainly are the dream team. And now they’re selling that dream. The Metropolitan Bakery & Milkbar franchise is creating a unique brand space in a crowded marketplace. The franchise concept is pitching ‘real food that’s real good’. Together, the team sees the success of the brand involving original brand attributes of the iconic old school milkbar and recreating these retro attributes in a modern context. The plan is to get Metropolitan Bakery & Milkbars running here, there and everywhere - and even going offshore if the concept grows its wings in the way the team anticipates it will. Aspirations aside, they’re certainly not counting their culinary chickens before they hatch and are starting small – the smartest position to start in. Having said that, the team has complete faith the idea will resonate.

Metropolitan Bakery & Milkbar is about creating a unique space in the mind of the consumer • It’s about taking the best brand attributes of the old bakeries and milkbars, and recreating them in a modern context • It’s about preserving the good in our culinary heritage • It’s about involving consumers and letting their memories and experiences help build the brand • It’s about having fun • It’s about doing it well

“

We will also have a great breakfast menu – a range that has a bit of everything. We’ll have frozen yoghurts, cereals and fruits. For lunch, we’re doing meals too - hot pies with chips or vegetables.

”

- BERNIE SUGRUE

• It’s about walking the walk • It’s about building on an iconic heritage and creating some more of our own • It’s about gaining competitive advantage by being ‘true to ourselves’

pension for a guilty treat too. Ultimately, it will be a tight range with a focus on quality.

• In many ways it’s about going back to our roots, while creating the future.

“We will also have a great breakfast menu – a range that has a bit of everything. We’ll have frozen yoghurts, cereals and fruits. For lunch, we’re doing meals too - hot pies with chips or vegetables.

It has taken more than six months of planning involving an intensive branding exercise that involved the creative genius of BrandCom, but the first Metropolitan Bakery & Milkbar is set to make its mark in December this year. “Myself and Paul will be looking after this one, which will be based in South City – this will be an opportunity for us see if there are any issues that need to be ironed out. Between us we have 60 years' experience in baking, so we are putting everything we know into this.” So what’s so special about the product? Well, everything if you must ask. Fresh as well as pre-prepared will be on the menu with daily made artisan bread set to be on offer too. The product range has been designed to appeal to a wide consumer spectrum, from those who want the waistfriendly option of a sandwich on the run, to those wanting a hearty feed to fuel their bodies while working hard outdoors.

“Effectively we will be offering a meal substitute – our bakery in South City won’t just be your grab a pie on the run kind of bakery. We’ll have seating, counter service, minimal wait time and luxury pre-made sandwiches.” So you’d kind of expect all of this to be the biggest deal ever, but no, Bernie takes it all in his stride, cool as a cucumber. “It’s just another day at the office – I love rolling things out – designing, developing and getting systems in place. “What we’ve done is design a new brand that we really believe in – we believe this is going to work. “There are so many options these days, what with all the unique dietary requirements. Milk, for example – how many types of milk are available now? So many! What we’re trying to do is bring all of these options into a smaller footprint.”

For those who are on the run, Bernie and his team definitely haven’t forgotten you. “We will be focusing on a drive through option within the next six months – this alternative really does interest me and we have found a couple of good sites, including one in Washdyke, which is where our new factory will be based. “Roughly 23,000 cars go past this site every day so it is prime real estate for this type of venture.” The journey for Bernie has been long and dynamic, but it is really just beginning. His own 17 year old daughter is also taking a leaf out of her dad’s baking book, and is learning the family trade. “My daughter absolutely loves baking and wants to be a part of it all – I think that is really cool.” It is cool – big time cool, just like McGregor’s and Metropolitan Bakery & Milkbar. CT

McGregor's, May's Bakery and Metropolitan Bakery & Milkbar T (03) 684 4767 E Bernie@mcgregorsbakery.co.nz www.mcgregors.co.nz — Advertising Feature

There is, of course, something for the rest of us (hard working or otherwise) that have a

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Call (03) 688 2123 or order online 24/7 www.bidvest direct.co.nz www.canterburytoday.co.nz December 2013/January 2014 | 63

Focus | Health 2000

The name behind

good health “1993 was a very big year in New Zealand. The Government was the National Party, led by Prime Minister Jim Bolger, and New Zealanders voted to change the voting system to MMP. An up and coming young director called Peter Jackson wrote and directed the movie Brain Dead, while Whitney Houston’s ‘I will always love you’ and UB40’s ‘I can’t help falling in love with you’ each shared 10 weeks as No.1 on the music charts. “Philip Tataurangi was the sportsman of the year and the team and supreme award winners were the Eisenhower Trophy team (golf). On the business front, Toyota Thames Assembly Plant, Clear Communications and Interlok Industries all won awards from the New Zealand Business Excellence Foundation. “More importantly, a new business was born that would go on to become New Zealand’s largest and best natural health retail chain – Health 2000.”

“Even fruit and vegetables from the supermarket don’t contain the nutritional benefits that you would expect, so a certain level of supplementation is important.

Celebrating 20 years, Health 2000 is New Zealand’s trusted supplier of natural health products – be it supplements, herbal and homoeopathic treatments, natural skincare, superfoods and sports nutrition, they can all be found in Health 2000 stores or online.

“Skincare is also an interesting area. A lot of the perfumes and skincare products purchased from pharmacies and department stores contain real nasties that penetrate the skin and are absorbed deep into the body. We have a new skincare product called theCream, which is 100 percent natural and is colostrum based. It is a brilliant product that really looks after your skin.”

Situated across the country there are 82 stores full of great health products that will enable you and your family to feel better, look better and live healthier.

Health 2000 was initially created with seven shops, some investor shareholders and a small group of preferred suppliers. Today the business has a group of 82 stores,

- Alan Morpeth, managing director, Health 2000

GO HEALTHY

congratulates Health 2000 on their 20th anniversary and thanks them for their ongoing support. www.gohealthynz.co.nz

64 | December 2013/January 2014 www.canterburytoday.co.nz

Alan Morpeth says that today we are exposed to so many toxins and chemicals in our everyday environment and a lot of the foods we consume contain added flavours, preservatives, and essentially chemicals that cause all sorts of issues.

Focus | Health 2000

38 shareholders, 25 preferred suppliers, three second tier suppliers and a group turnover in excess of $37m. “The ownership structure was originally 50 percent investor shareholders and 50 percent retail members. The investor shareholders consisted of six shareholders which eventually became two, then one. In March 2009 we did a share buy-back, buying the 50 percent owned by the investor shareholder so that our shareholders were just retailers. “In September 2009 we then changed the legal structure from a public company to a cooperative. This has been one of our greatest successes as it has created a solid foundation and positions us well for future growth,” Morpeth says. Health 2000 prides itself on providing a value proposition, being best quality, best range and best advice. “It’s the customer service that makes Health 2000 special. The products that we sell are sourced pretty easily, but our competitors don’t have the same passion for the product. They are focused on sales and profit, whereas we are very much focused on quality products, quality advice and quality people so we are able to deliver a complete solution to customers. We are a business and need to make sales and profit like our competitors but customer welfare means so much more to us. “I think it is the passion that our people have for natural health. We are in a retail business but first and foremost we are in the health care industry. We are very fortunate to be in a business in which we improve people’s health and it is something we don’t take for granted.”

Health 2000 magazine Every two months about 694,000 magazines are distributed from 82 Health 2000 stores, inserted into 27 newspapers nationwide and delivered to 140,104 letterboxes in 23 different letterbox drops around the country. This publication has an educational focus and includes professional advice, so readers can learn why we get sick, how to prevent it, what supplements can assist, and how they work. The aim is to empower people to make wise health choices.

“Our brand is strengthened through the combination of a national marketing campaign, customer education, Health 2000 branding and special promotions made available to customers.

quite understood just how significant this achievement is, but in years to come it will be recognised as the foundation for turning Health 2000 from a good company into a great company.

“Health 2000 is currently implementing a new point of sale system across its group. This is a massive project. It includes a new loyalty system as well as other customer centric features,” Morpeth says.

“There has been a lot of change over the past 20 years. Health 2000 has had an interesting journey and some colourful characters have left their footprints in our group’s history.

The business has received a number of achievements since opening its doors but the greatest is the formation of the cooperative three years ago. “It is still not

“We are a diverse group with different views, beliefs and personalities, but we share a common theme - we have good hearts and we are in the business because we want to make a difference.” >

Morpeth further explains that a passion for health is a prerequisite. “This passion and excitement for natural health often results in our great customer service. This service has resulted in long term relationships and friendships between many of our members and their customers.” During the years the Health 2000 brand has become stronger and more widely recognised. “The brand is something we hold very dear and work tirelessly to strengthen its value on a daily basis.

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Focus | Health 2000

HealthZone products contain mineral transporters deliver nutrients not only to specific organs, and specific cells in those organs, but to the specific parts of those cells that need nutrients the most.

HealthZone Launched in June 2012, HealthZone is a brand of 26 nutritional supplements exclusive to Health 2000 and New Zealand. This high end, well researched range is similar to practitioner-only supplements and has two unique mechanisms of action.

Other HealthZone products contain nucleic acids – they repair molecules that allow DNA to duplicate correctly, rather than mutate, which addresses both cell and organ dysfunction. The range offers complete support for people who, rather than deal with the domino effects of a sick body by default; seek to embark on a wellness programme.

HealthZone launched May 31, 2012

African mango, raspberry ketone, green coffee bean and Garcinia cambogia. Manufactured in New Zealand, the brand’s high standards comply with New Zealand regulations and laws, such as those required by The Natural Products Bill due to come into effect mid-2014.

Lighthouse The Lighthouse brand was launched in October 2013. To date, it encompasses the most popular international weight management supplements based on

Lighthouse manufacturing facilities hold a GMP (Good Manufacturing Practice) Pharmaceuticals licence issued by Medsafe NZ, plus a GMP TGA (Therapeutic Goods Administration) licence issued in Australia. CT <

Lighthouse launched October 1, 2013

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Health 2000 Call toll free - 0508 69 4325 Monday to Friday: 8.30am - 5pm Hamilton Support Office 11 Hardley Street PO Box 1348 Hamilton 3240 www.health2000.co.nz Like us on facebook — Advertising Feature

Focus | Omaka Aviation Heritage Centre

Where history

takes flight

Our eyes, minds and imaginations have been so spoiled by the sophistication of technology these days that our appetite and demand for microscopic detail and the graphic imperative is at an all time high. We crave creativity, hanker for imagery that’s intensely dramatic and desire new opportunities to completely immerse ourselves. It’s fair to say we’re just a little bit picky – ok… a lot picky. Omaka Aviation Heritage Centre is on the same page – it is pushing boundaries with all its innovative might and is taking visitors on quite the ride thanks to its creative courage.

Taking us back Omaka Aviation Heritage Centre tells stories with spine chilling accuracy. It is a visual and tactile environment dedicated to remembering the men that went before us, and the lives that were lost during World War One (WW1).

This is just a small part of the Omaka Aviation Heritage Centre offering: Erich Taube At the time war broke out in Europe, Austrian designer Igo Erich’s elegant Taube had already been a successful aircraft for four years - having first flown in 1910. Harking back to the centuries of man wanting to ‘fly like a bird’, the Taube (Dove) has the distinction of being the most bird-like of any successful airplane ever built.

Its current Knights of the Sky – Great War Exhibition is visually and emotionally powerful. From the only remaining Caproni Ca 22 parasol monoplane, right through to an exhibit that stops people in their tracks – the death of Manfred von Richthofen (aka the Red Baron) - the museum captures real moments in time with authentic and credible conviction. Located in Marlborough, only minutes from the centre of Blenheim, it attracts attention from all around the world. “We have so many different people come to visit our unique attraction,” chief executive Jane Orphan says. “It is interesting that about 10 percent of these visitors are Marlborough people and close to 40 percent come to see us from overseas. We also have a lot of Cantabrians coming up here, and the numbers continue to grow all the time as word spreads about what we are offering. “A lot of people coming to the museum say that we are the reason they travelled to New Zealand, which is very special.” With the incredible expertise of famous Weta Workshop at its disposal and the creative

genius of Peter Jackson, the centre was always destined for great things.

the exhibition that has stolen the hearts of so many.

“The way we are able to tell the stories of WW1 is unique. Many other transport museums are all about the objects, but not necessarily the context.

“We are very much committed to building a New Zealand aviation hall to capture all the stories relating to the development of aviation in New Zealand during and as a result of WW1, as part of the WW1 Centenary. We are working on a fundraising structure and are grateful for those that can support us in this regard.”

“Because of the skills and support we had from the film industry, we were very much able to bring the details and scenes to life. It might sound like a cliché, but we are so pleased at the reaction we get from visitors – they are quite gob smacked by what they see. “The opportunity to use original artifacts and embed them in diorama scenes is extraordinary and chilling. It really gets you on an emotional level – so much more so than if you were just seeing the material artifact on its own.” Having recently published a new book, Omaka’s Knights of the Sky launched at a function in October, the museum is now turning its attention to extending

The museum is open seven days a week from 10am-5pm, except Christmas and Boxing days. Donations can be organised directly with Jane Orphan. CT Omaka Aviation Heritage Centre 79 Aerodrome Road Omaka Marlborough T (03) 579 1305 E jane@omaka.org.nz www.omaka.org.nz

— Advertising Feature

This is one of the most dramatic exhibits on offer at the museum. The aircraft is displayed as though flying in formation with another Taube above a huge photographic background. It is under fire from a British Be2c and the observer is twisting round to fire his rifle back at the attacker. Workshop featuring the Thomas Morse Scout Attention to detail is what strikes visitors most about this scene and people can spend hours peering into the corners to find hidden treasures. Accurate tools of the period such as the ‘spoke-shave’ can be seen and the details of this display leaves visitors spellbound.  The aircraft receiving attention is an original Thomas Morse Scout, developed as a training aircraft by the Americans in the latter part of the war.

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Resorts | Punga Cove Resort

Sounds perfect Shhh – we’ve got a topsecret hideway that has got you written all over it. It’s private, secluded, and an oasis of beauty and decadence.

is the home of fine food, hospitality and entertainment that ensures you get lost in the moment time and time again.

Something for everyone

It’s certainly not hard on the eye and it can be as hard on your wallet as you want it to be. That’s right, Punga Cove Resort is all about you, your wants and your needs, and it’s been that way ever since it opened. Based in the lush, organic surroundings of the Marlborough Sounds, this indulgent resort

The beauty of Punga Cove Resort has to be seen to be believed. It’s got that straight out of a glossy book kind of beauty with Dusky dolphins playing in turquoise waters and panoramic mountain views that are the very best of what Mother Nature has to offer. The resort has personality plus and its offering is multi-dimensional. It can be a home away from home, or offer a sun drenched dining experience at the Boatshed Café and Bar and it also delivers a fine dining experience at Punga Fern Restaurant.

Owners and operator Bev and Ralph Faulkner have been with the business for 12 years and are very proud of its offering. “The flexibility offered by our location is incredible. You can walk the whole track in this area, or just different parts of it,” Bev says. “You can access the resort by water taxi, boat, car, mountain bike, helicopter, or by walking – whatever way you want. “Our extensive accommodation range adds to our uniqueness – we have a variety of accommodation and price ranges to suit all types – right from backpacker style through to top notch penthouse luxury and then everything in between. Every unit has a view and is incredibly private.” The diversity in accommodation is equally matched in the culinary offering with flavours for every fancy. “Our menu is not just a la carte, our guests can also have chips, burgers and paninis,” Ralph explains. “This wide range makes it so much easier for families. Parents can come for the day, the weekend, or a longer holiday in a secluded bay, and enjoy themselves knowing that their kids can eat food they enjoy and have a beautiful, natural playground to play in.” Ralph himself has ensured there is no shortage of New Zealand’s most tantalising viticultural top drops. “Ralph has focused on using Marlborough wines,” Bev confirms.

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“We have more than 150 wines and a vast variety of beers. None of the food that we serve up is from outside the Marlborough Sounds – this is something that is very important to us. “We want to support and buy fresh, l ocal food and prepare fresh, local cuisine. Why would you look elsewhere when you have everything you could possibly need in the area?”

Any event, any time With mouthwatering cuisine, sights that capture that heart and mind, and accommodation that caters for every budget,

Activities in and around Punga Cove Enjoy the water and surrounding native New Zealand bush as Punga Cove is the perfect retreat for people wanting to relax in style, offering a range of activity options so you can fully enjoy your stay in the Marlborough Sounds. Day sailing – there are kayaks and dinghies available, or you could organise a scenic charter or fishing trip. Dolphin Watching - go dolphin watching with Dolphin Watch Eco Tours. Mountain biking - ride in from the Queen Charlotte Track and have a well deserved rest at Punga Cove. The Queen Charlotte Track is open for mountain biking all year round. Walks - eco tours and guided walks on Queen Charlotte Track. You can walk the whole track - base yourself at Punga Cove and walk with water transfers available too. Other activities include: • Volleyball, petanque and croquet • Swimming pool and spa • Kids playground. Punga Cove has positioned itself as the ideal venue for special events. It can host weddings – with the entire resort able to be booked out, engagement parties, birthdays and work events. The mild weather all year round means every time is the ideal time for a trip to Punga Cove. “We are really placing an emphasis on the fact that we are not a seasonal business,” Ralph says. “Our guests can enjoy us in spring, summer, autumn and water. We love to have visitors from all over the world and continue to remind locals, especially businesses, that we are an ideal venue".

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PROUD TO BE ASSOCIATED WITH PUNGA COVE RESORT 68 | December 2013/January 2014 www.canterburytoday.co.nz

Merry Christmas 2013

Best wishes for the upcoming season! Ruud & Dorien and the Team at Staete Landt. Proud makers of your favourite wine at Punga Cove.

Resorts | Punga Cove Resort

“Local businesses have an amazing opportunity to take the water taxi out and spend a couple of hours here. They can have a platter and some beautiful wine – whether it is a break-up function or a meeting, it can all be arranged.” The only disappointment for some visitors to Punga Cove is that they haven’t booked for long enough and find it hard to pull themselves away. “We really do have such a unique offering. Of course every destination has its own qualities, but the fact we are in such beautiful and completely organic surroundings is what makes us so different,” Bev adds. “We are so removed from all the hustle and bustle. This makes our spot feel like a long way away, but in actual fact we are very close to Blenheim, Nelson and Picton, which means we are an ideal getaway for a day, or a longer holiday.” In short, Punga Cove is a sanctuary in the sounds. Check it out. If track walking is not your thing – the resort offers packages for dolphin watching, fishing, nature tours and diving, which makes your travels worry-free. Punga Cove Resort’s accommodation includes: PENTHOUSE SUITE – two-bedroom suite with extensive views over the cove Two bedrooms with king beds, tiled ensuite with spa bath and separate shower. Enjoy the large open-plan living area, opening onto the extensive deck with views. Living area includes a television, CD player and dining table. The Penthouse has a kitchen equipped with everything you might need, including a dishwasher, electric hobs, microwave, washer and drier. CHAMPAGNE SUITE - two bedroom suite with sundeck and views Two bedrooms with king beds and a loft with three single beds, accessed by ladder in the living area. Bedrooms share an ensuite with bath and shower. Living area includes television and a sundeck with views. Kitchenette with fridge, microwave, toaster and tea/coffee making facilities. BELL BIRD APARTMENT - A family style apartment with fabulous views over the cove Two bedrooms - one with queen bed and one with twin single beds. There is a double

bed settee and single bed in the large living area. Television and CD player, bathroom with shower, kitchen with fridge, microwave, cooking hobs, toaster and tea/ coffee facilities. KERERU APARTMENT – two bedroom apartment and incredible views from the expansive deck A stylish chalet with two bedrooms - one with king bed and one with two singles. Separate bathroom, open-plan living/ dining/kitchen area with fridge, microwave, toaster, tea/coffee facilities, radio, CD player and large covered sundeck with views of the sea. KIWI CHALETS - studio chalets with sundrenched deck with water views The resort offers two spacious studio Kiwi Chalets with queen beds, ensuite bathrooms, and kitchen areas with fridge, microwave, toaster, tea/ coffee facilities, radio and CD player. WEKA & KINGFISHER CHALETS – one bedroom chalets with lounge and deck with cove views The resort has two Weka and two Kingfisher Chalets, with king beds (two have split king beds), ensuite bathrooms and living room. Kitchen areas with fridge, microwave, toaster, tea/coffee facilities, television, radio and CD player.

TUI CHALETS – A-frame style chalets nestled in the bush with private balconies Five Tui Chalets are on offer. Three Tui Chalets have double beds and two have a double and a single bed. Each offers an ensuite bathroom, small fridge, tea/coffee making facilities and radio. Private sundeck with views of the native New Zealand bush and waters of the Marlborough Sounds.

Punga Cove Resort Endeavour Inlet Queen Charlotte Sounds Marlborough Sounds T (03) 579 8561 E enquiries@pungacove.co.nz www.pungacove.co.nz — Advertising Feature

THE LODGE - spacious comfortable lodge with shared living and sunny views This is a comfortable lodge that would suit a large family group, or groups of friends with four bedrooms on offer. One bedroom has twin beds; two bedrooms have queen beds and a shared bathroom, and one bedroom has an ensuite bathroom, a queen and a single bed. The rooms can be booked individually with shared common areas. Large living room with TV and dining room, and sundeck with magnificent views. Separate kitchen with all you might need including a fridge, stove, toaster, and tea/ coffee making facilities. BASECAMP- single and double rooms ideal for the budget traveller Comfortable, sunny accommodation with eight rooms. Seven rooms sleep one person in single bed and 1 double room with shared bathroom and kitchen/living. All rooms open onto a deck. Closed in Winter. CT

No. 1 Family Estate Ltd Rapaura Road, RD3, Blenheim Marlborough Phone: 03 5729876 Email: no1wine@xtra.co.nz

• Secure Boat & Car Storage • Launching & Retrieving • Long or Short Term • Boat Sales Division

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• Unaccompanied pick-ups, launching & retrieval service

7 Market St, Picton | 021 335 136 www.canterburytoday.co.nz December 2013/January 2014 | 69

Health Clubs | Heritage Health Club

The place to train in style When on holiday it’s a given that you may take a swim in the hotel pool, take a stroll on the treadmill, soak in the spa and relax in the sauna. You can now re-live this every day at the Heritage Health Club, situated inside the Heritage Hotel. The club has opened its doors and is welcoming new and returning members.

With spaces limited it is worth visiting the Heritage Health Club - you now have an opportunity to escape the multitudes and train in a private, tranquil space, enjoying the added luxury that your membership will bring. The entry through the majestic Old Government Building (now one of the oldest buildings in the CBD) is a highlight in itself as the historic building is looking great. There is also plenty of parking around the building you can easily access. Owners Ken and Jude Mackwell say it has been a long wait, but worth it to see the joy on the faces of their members as they walk through those doors and look longingly at the pool, spa and sauna and get to work on the sparkly new fitness equipment. The couple is also happy to welcome back personal trainers Paul Todd and Kyla Scott (both part-time) and joining the PT team is Mike Turner and Syaz Salim.

During the years “The Heritage Health Club has received a number of awards since opening its doors. With only just re-opening we won’t be eligible for this year’s awards, but look forward to entering again in 2014,” Jude says. 2006 - Powerade South Island Fitness Centre of the Year under 750 members category 2007 - Adfit South Island Fitness Centre of the Year under 750 members category

The Heritage Health Club is a well established club that has been operating for some 15 years. Ken and Jude took ownership in April 2010 and had just completed a major refurbishment prior to the February earthquake. “We then incurred significant delays in re-opening, but finally opened the doors in August 2013, following a total makeover of the facility including new fitness equipment, re-cladding of the sauna and the return of the much sought after heated indoor pool,” Jude explains. Previously living in Australia and the USA, Ken and Jude decided to bring their three sons back to New Zealand. “On our return we were looking for a business and the health club at the Heritage Hotel was a great fit with our lifestyle. We liked the appeal of connecting with people in such a positive and motivating environment and it won us over. “The smaller membership base allows us to get to know our members and that personal interaction is something we both enjoy; it supports the sense of belonging that is inherent in our club,” Ken explains.

Owners Ken and Jude Mackwell

Re-opening special offer Join for 12 months and receive the 24 months rate – that’s 50 percent off the joining fee! Offer ends January 31st 2014. Visit www.heritagehealthclub.co.nz to leave a message or call (03) 377 2122 and quote - Canterbury Today.

The Heritage Health Club has welcomed back many members and for the first time in many years it has membership spaces available. “We are currently promoting the facility to the public and enjoying the interest this is generating. The club is a unique fitness facility, which is much more than a gym. “Our members recognise the difference – they feel a part of the place with towels on hand and their own personalised locker. They can escape and train in peace, with no waiting on equipment. “Our members can also vary their training, with the availability of the 20 metre heated indoor pool and the appeal of a spa and sauna to relax and recharge,” Jude says. Membership packages vary depending on the membership term. Ken and Jude are happy to show you around and answer any questions you may have. “With a capped membership to ensure no waiting on equipment, we will continue to uphold our brand statement of ‘private, exclusive and central, all in a peaceful environment.” CT

2008 - Adfit South Island Fitness Centre of the Year under 750 members category 2009 - Debit Success South Island Fitness Centre of the Year under 1000 members category

Heritage Health Club is located in the Heritage Hotel 28-30 Cathedral Square, Christchurch. The Club is open from 6.00am to 10.00pm, seven days per week, 365 days per year.

2010 - Winner, Dynex National Club of the Year (under 500 members), 2010 Fitness Industry Awards.

Call (03) 377 2122 or 021 977 221 to organise a personal tour www.heritagehealthclub.co.nz

Commercial Fit-out and Furniture Solutions for all environments

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Pioneer Pool Services Ltd

230 Riccarton Road, Chch 48 Lunns Road, Middleton, Christchurch P: 03 366 0571 www.cemacinteriors.co.nz 70 | December 2013/January 2014 www.canterburytoday.co.nz

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Landscaping | Erik Ellis Landscapes

Creating the

perfect place

According to Erik Ellis Landscapes’ managing director Dr Erik Ellis, the key to making the best first impression is locality. “Like real estate, it’s all about location, location, location – using the right plant in the right place. Keep it simple and add as you go while keeping to a consistent theme. “A good garden is one part plan, one part implementation and one part maintenance. The garden’s character develops with the maintenance and care it receives.” Like many areas in life, planning is essential. “I always say to my clients the best money is spent on planning and getting good advice. With designing and creating gardens, getting it right is often not apparent for many years as plants take time to grow and mature. “Don’t rush into things because it costs more financially and mentally to do the job twice when it could have been done right the first time.” Gardens are so receptive to love and care Erik says, which makes them a great way to gain empowerment and positive change. “For many people their gardens have long been a place of refuge and are more so at this time than ever before. By gardening you can make changes and gain a feeling of progress and movement forward. “By making changes in our gardens we can feel empowered and make change seem a good thing with much of what has happened recently out of our direct control.”

“Often with gardens, poor design is not apparent until many years later and the whole process has to begin again, costing more financially and mentally.”

A landscaper’s life Landscaping since 1988, Dr Erik Ellis is about as highly qualified as they come. With a Bachelor’s Degree in horticultural science with first class honours and a PhD in entomology, he has completed 12 summer seasons in Seattle, USA, landscaping for domestic and commercial spaces. He has worked in and managed nurseries in Sydney, Seattle and Raglan in New Zealand’s own Waikato, and travelled extensively throughout Japan, the Pacific Islands, Europe and Central America. A landscape design and build company, Erik Ellis Landscapes delivers full landscape plans for residential and commercial properties, through to total landscape construction, including planting, water features, pools, irrigation and outdoor lighting. Sound environmental practices are central to Erik’s design philosophy. He believes climate change will be the driving force of garden design in the future and incorporates the strongest of these practices into his designs.

Sumner Pool and the Canterbury Bight interact

“

Like real estate, it’s all about location, location, location – using the right plant in the right place. Keep it simple and add as you go while keeping to a consistent theme. A good garden is one part plan, one part implementation and one part maintenance. The garden’s character develops with the maintenance and care it receives. - MANAGING DIRECTOR, ERIK ELLIS

”

“The use of sound environmental practices in house and garden design is common sense financially and environmentally,” he says. “In garden design this includes the use of water catchment and reticulation systems, indigenous plants that can withstand extremes of climate and sound building practices to handle increasingly variable climate fluctuations. “The use of trees for summer share is also good design. Using edible plants in garden design is another commonsense idea, as is the incorporation of vegetable gardens, as fresh is best.” CT Erik Ellis Landscapes 36 Tuawera Terrace Sumner Christchurch T 0274 310 582 E info@erikellis.co.nz www.erikellis.co.nz

Natural stone and exotic plants make for a resort feel in a sumner garden

Carefully plan any changes you want to make and get some expert advice. “Getting professionals involved early for substantial change is the best money you can spend.

Poor advice is always poor but good advice will save money in the long term.

Nothing quite makes or breaks a property with as much ease as quality landscaping. Ok, so structural integrity would also do it and perhaps more literally, but let’s face it, first impressions really do count.

— Advertising Feature

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www.canterburytoday.co.nz December 2013/January 2014 | 71

Transport & Motoring | JCL Asphalt

Super surfaces JCL Asphalt in Christchurch has experienced significant growth in the past two years developed on the back of plenty of hard work improving its efficiencies and service to customers. The company offers a complete asphalt laying service, from large commercial carparks to private driveways, footpaths and repairs to potholes.

Managing the growth

Huge company growth

“We’ve really been working hard on getting the management to a high level, because I was previously doing everything,” Craw says.

JCL Asphalt was formed by owner James Craw in 2004 and initially employed just four staff. It had 12 staff when the Christchurch earthquake occurred in February 2011, with numbers swelling to 45 today. “About a third of our work today is earthquake work, such as driveways and carparks and other earthquake-related work,” Craw says. “About a third is new commercial work and the other third is new subdivisions; we do a lot of new subdivision roading.” As part of its ongoing earthquake work, JCL Asphalt is now doing a lot of trench reinstatement work for underground services. “We have a small paver and we’re doing a lot of 1.5m trenching in the central city and in the greater city area.” JCL Asphalt is currently working on the new Prestons Road housing development and is still doing roading out at Pegasus Town. “We’re doing the new Rydges Hotel in Latimer Square, along with a lot of other commercial work,” Craw says.

The management team at JCL Asphalt has been focused on managing the company’s rapid growth during the past couple of years.

“We’ve recently employed a second estimator. The pricing is such a big job and so many people are needing prices, so having two estimators is a big thing compared to what we were doing previously. “We get some really good feedback from people that we have a good system now. We’re prompt at calling people back, doing a site visit and getting a quote out to them.” JCL Asphalt has also up-skilled several employees to project managers, who are heavily focused on quality, health and safety, and has installed a new project management system to improve efficiencies. It is currently looking for a surfacing manager to run the surfacing division. “That will complete the management structure. Our office space has grown considerably onsite in Hornby,” he says. “We still want to be the best asphalters out there. We’re always striving to do an excellent job and to have a very clean bill of health.”

• STRUCTURAL FABRICATION & INSTALLATION • SITE WORK & WELDING

www.tauntonengineering.co.nz • SHEETMETAL • GENERAL ENGINEERING

Proudly supplying JCL with our locally made vibrating pedestrian rollers since 2003

72 | December 2013/January 2014 www.canterburytoday.co.nz

Transport & Motoring | JCL Asphalt

JCL Asphalt offers a range of asphalt services, including: • Commercial carparks • Private driveways • Subdivision roading • Footpaths • Trench reinstatement • Pot hole repairs • Vehicle crossings • Excavation • Site clearing • Gravel deliveries.

New machinery enables new services JCL Asphalt has recently invested in a new sealing sprayer for doing chip seal, which has opened up new opportunities for the Christchurch business. “As part of our new subdivision work we do a prime coat, which goes on the ground prior to the asphalt,” Craw says. “That’s something new for us in the past 12 months. We built the new sprayer and we didn’t do that work before hand; we used to use other contractors to do it. That’s our main new service.” JCL Asphalt has purchased a large amount of new machinery in the past couple of years to keep up with its growth in work and staffing levels. “About a year ago we bought a few brand new rollers and diggers.”

The asphalt specialists JCL Asphalt’s comprehensive asphalt service covers everything from subdivision roading and driveways to trenching, footpaths, pot hole repairs and tennis courts. Driveways and carparks can be laid for private or commercial use, including in front of office buildings, at schools or for forklift use. “We’ve always been tennis court specialists and we’ve done a huge amount of tennis courts,” says owner James Craw. In fact, JCL Asphalt completes about 30 tennis courts a year, both for private, club or school use. Many construction companies use JCL to lay the asphalt on tennis courts that pavers or trucks cannot gain access to, as the JCL team is highly skilled in hand screeding asphalt.

High quality work The team at JCL Asphalt works with a variety of clients and maintains a high standard of workmanship on all jobs. “I personally have very high standards in workmanship, and as the business owner, I’ll be making sure the job is done right,” Craw says.

The company’s fleet of trucks and machinery are all painted blue in the company colours, which customers and the public can clearly identify. “We have a good image around town. When you’re on a big site our machinery definitely stands out.”

Giving back to the community JCL Asphalt had a large presence at the recent Canterbury A&P Show, where it sponsored several events. As well as having its own stand at the show, the company was a proud sponsor of the Canterbury FMX freestyle motocross display, which was extremely popular with the public. James Craw is also a big supporter of the Canterbury branch of the New Zealand Contractors’ Federation and ran the popular excavator operator competition at the show. CT

“

We have a good image around town. When you’re on a big site our machinery definitely stands out.

”

- OWNER, JAMES CRAW JCL Asphalt PO Box 37 275 Halswell Christchurch T (03) 981 0496 M 021 999 457 0800 JCL NOW (0800 525 669) E james@jclasphalt.co.nz www.jclasphalt.co.nz

— Advertising Feature

“We always look for the best way to make the job happen and are innovative in overcoming any obstacles that may be put in front of us. We ensure that drainage is done properly so you avoid pooling.” JCL Asphalt has developed a top reputation around Christchurch with the contractors it works for and achieves a good quality of finish on every asphalt job.

JCL ASPHALT JAMES CRAW LIMITED

DRIVEWAYS – TENNIS COURTS CAR PARKS – SUBDIVISIONS

0800 JCL NOW

www.jclasphalt.co.nz

www.canterburytoday.co.nz December 2013/January 2014 | 73

Transport & Motoring | Hammonds Collision Centre

Central repairs A change of ownership can breathe fresh air into a business and a proverbial ‘facelift’ can improve its street presence. Well, Hammonds Collision Centre, formerly Hammonds Panel Beaters, has changed ownership - so it’s fresh air and facelifts all round. The change of ownership and personnel will see a full overhaul of the business, including a rename and rebrand of the entire operation, due to be carried out sooner rather than later.

Southwark Street “We’re just around the corner from the giant rugby ball,” says new owner Scott Blackadder. Not the directions you hear everyday, but there is certainly a plus side to being in close proximity to Manchester Street’s iconic Town Ball bar. Blackadder says there are many positives to the central location. “We’re lucky with our positioning, Southwark Street is very central with plenty happening around us.” True indeed - the south end of Manchester Street and Southwark Street is home to a number of fledgling new businesses which bodes well for the future success of Hammonds Collision Centre. Hammonds Collision Centre is a complete one stop shop for all vehicle servicing needs

including panel-beating, full mechanical services, full re-sprays and WOFs. The customer saves valuable time and money by choosing to visit Hammonds, due to the simple fact that the centre tends to almost everything a vehicle (or even trailers and boats), may require.

Insured? Ensure Hammonds fix it There’s nothing worse than a prang to your prized vehicle, but Hammonds Collision Centre is well versed in insurance claims and even has a fleet of 12 loan vehicles from Nissan’s to utes, making sure your car’s downtime doesn’t stop you getting around. With the number of white vans seemingly multiplying on a daily basis in Christchurch, the inevitability of a ‘van down’ can hurt a mobile business. Luckily, Hammonds even provide a work van for tradies to carry on business as usual if their vehicle has to be fixed up.

Experience and best practice

Services

Hammonds Collision Centre may have altered signage, painted the outside of the large Southwark Street building and started a Facebook page in a bid to modernise, but there is one thing it will definitely still retain – the experience of their valued staff.

• All insurance work

With Ronnie and Arthur combined, the pair have close to 60 years of experience and Scott Blackadder hopes the next generation can learn from their expertise. “We have two apprentices learning their trade here at present; we want to help them become the future of this industry”

• Plastic welding

The automotive industry is a competitive one, but Blackadder insists Hammonds will vie for supremacy by using the latest technology and best practise. “We use PPG enviro-based water paint, car-o-liner technology and all the latest spot welding equipment to ensure our clients’ cars gets the best treatment for the fairest price.”

• Pre-compliance checks

Hammonds Collision Centre is certainly well situated for the upcoming revival of our CBD, but Blackadder and business partner Chris Blackmore (of Muscle and Classic Restoration Ltd, Bromley) are already looking towards merging their businesses together under one, sizeable roof! Remember, next time your involved in an unwanted collision, make sure to visit the guys at the Hammonds Collision Centre, just around the corner from the giant rugby ball. CT

• Full panel and paint services, including: • Structural repairs • Chassis straightening • Rust repairs • Full re-sprays • Wheel alignment and balancing • Complete mechanical services • Warrant of fitness (WOF) • Tyres • Vehicle servicing • Spoilers and flares • Vehicle lowering • Motorbikes, boats, caravans and trailers.

‘Like’ Hammonds Collision Centre on Facebook and keep an eye out for the social media deals. Hammonds Collision Centre 20 Southwark St Christchurch T (03) 366 1809 E admin@hammondscollisioncentre.co.nz www.hammonds-panelbeaters.co.nz

RESTORATIONS | CUSTOM FABRICATION | ENGINEERING MEDIA BLASTING | PREPARATION/PAINT 41 Wickham Street, Bromley, Christchurch Phone/Fax 03 384-4484 Email muscleandclassic@xtra.co.nz www.muscleandclassicrestorations.co.nz 74 | December 2013/January 2014 www.canterburytoday.co.nz

— Advertising Feature

Transport & Motoring | Fitzgerald Autobody

Autobody for anybody As the name suggests, Fitzgerald Autobody is located on Christchurch’s most easterly of the four avenues. The busy Fitzgerald Avenue garage has been servicing the community for more than 30 years and boasts clients from Akaroa to Hamner Springs, testament to the company’s sterling reputation. The reputation of Fitzgerald Autobody and its friendly, professional service is a badge of honour worn proudly by owner Chris Day, as he looks to keep servicing the needs of Cantabrians far and wide. “We have customers who travel fair distances, driving past numerous panel shops to drop their vehicles off at Fitzgerald Autobody. We have a large number of repeat customers and that comes down to quality service by a highly trained and trusted team,” he says. Specialists in collision, accident and insurance work, the ICar qualified team at Fitzgerald Autobody will ensure the process of getting a client back on the road is a smooth as possible.

Corporate services Vehicle fleets can be the lifeblood of many businesses or organisation and in order to keep the downtime to a minimum, Fitzgerald Autobody offers a specialised corporate service which includes onsite repair quotes, free courtesy vehicles (20 cars) and quick turnaround to get the rubber back on the road. Quality workmanship comes as part of the Fitzgerald Autobody experience which in turn gives corporate clients, and all clients for that matter, peace of mind when the vehicle are in their safe hands. “We service a number of high profile fleets therefore we understand the necessity to

have their vehicles out and about, not in a repair queue,” Chris says.

Recommended repairers for:

Panel and paint

• NZI

Fitzgerald Autobody’s web address, www. panelandpaint.co.nz, immediately indicates the two major lines of work the company undertakes on a daily basis. As a Collision Repair Association certified Structural Repair Centre, Fitzgerald Autobody can assure its workmanship to the highest standard, from cosmetic repairs to more substantial structural repairs.

• AA

“It’s a hi-tech game nowadays, so we have to stay on top through use of the latest gear, spot welders etc, but the key component of staying atop of the industry is keeping our 12 staff continually trained to the highest level possible.” Toyota and Holden approved repairers, Fitzgerald Autobody can service a wide range of vehicles and being located on the easterly side of the city is ideal for those looking for suspension work, thanks to the uneven roading in the area. Customers will also be comforted by owner Chris Day’s years of experience as a NZTA motor vehicle assessor; he certainly knows his way around a car. Customers far and wide don’t dispute the fact that Fitzgerald Autobody is a tried and trusted company frequently going the extra mile for its clientele. Vehicles are even groomed before they are returned – a nice touch from the panel and paint specialists. CT

• State

• SIS • FMG • Vero • Tower Insurance.

Corporate services on offer include: • Visits to the workplace to assess damage and provide on-site quotes • Free courtesy vehicles

CAR VAN AND UTE PARTS SPECIALIST

• Prompt processes to reduce time off the road • Free accident pack for each vehicle • Quality workmanship • Definite point of contact • Servicing of fleets or tidy-ups for lease returns.

Proud Suppliers to Fitzgerald AutoBody Shop

Fitzgerald Autobody 113 Fitzgerald Avenue Christchurch T (03) 366 4951 E repairs@panelandpaint.co.nz www.panelandpaint.co.nz — Advertising Feature

BURNSIDE RADIATORS

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• • • •

Wheel Alignment Suspension Corrections Servicing WOF and Mechanical repairs

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OUR SERVICES INCLUDE: Automotive Refinishing Panel Work

113 Fitzgerald Avenue, Christchurch Central, Christchurch Email: repairs@panelandpaint.co.nz Phone: 03 366 4951

Fitzgerald Autobody aim to get your vehicle repaired to the utmost quality and in the quickest, most cost effective way possible.

www.canterburytoday.co.nz December 2013/January 2014 | 75

Transport & Motoring | Auto Restorations

The restoration specialists Auto Restorations Limited is celebrating 40 years of making car lovers’ dreams come true. The Christchurch company is a world leader in the restoration of veteran, vintage and classic cars, but had an almost accidental start back in 1973, when three car collectors wanted to employ an expert tradesman to do panel work on their old cars.

several key people having worked for more than 20 years in the company and several others having clocked up more than 10 years’ service. This has resulted in a vast accumulation of collective knowledge, not only of the techniques of vehicle restoration, but also of the idiosyncrasies of the wide range of models the company has worked on over the years.

A Shelby Mustang GT350

Auto Restorations has never specialised in a particular make of car but does get a lot of French and Italian cars for restoration. Alfa Romeos, Bugattis, Delages, Delahayes, That original employee, Alan Stanton, set up Ferraris, Maseratis and Talbot Lagos are in small premises and began work. Soon other usually represented in its workshop, but owners of cherished cars showed interest in makes such as Arrol-Johnston, Aston Martin, having work done and the business began Bentley, Cadillac, Delaunay-Belleville, to expand - to the point where it outgrew Hispano-Suiza, Jaguar, OSCA, Packard, its premises and now, after three moves Pierce Arrow, Rolls Royce, Riley, Stutz, to bigger and better premises each time, it Shelby Mustang and Sunbeam have also employs 27 people. been restored.

Its work covers the full range of classic cars and special interest vehicles and has received a total of 16 international awards from highly regarded Concours d’Elegance over the years.

than half of our work has come from outside New Zealand. We have sometimes been As well as its New Zealand customers, Auto embarrassed to have to turn smaller jobs Restorations has customers in Australia, USA, down in order to meet our commitments to Japan, Britain and Switzerland, among other countries. Cars may be sent by air freight or by our overseas customers. sea in shipping containers “That is changing back the other way now, “When I started in 1985 we were just starting partly because the exchange rate is not as to get into a large amount of overseas work,” favourable as it used to be so we have more capacity to devote to our local customers.” Wylie says.

Part of Auto Restorations’ huge knowledge base comes from its low staff turnover, with

“Since that time that has increased a lot and we’ve often been in the position where more

General manager Allan Wylie has been with Auto Restorations for 29 years and says the company has developed a huge amount of knowledge.

Casting Shop specialises in making castings for different industries such as Marine, Health, Art, Meat, Dairy, Food, Agriculture, and Manufacturing Industries.

Wylie says there is also a change in the types of vehicles they’re working on.

“We’ve always done a lot of European exotics but now we’re doing an increasing number of American cars. American cars are becoming a lot more popular now as hobby cars that people do up.” Auto Restorations doesn’t only do restoration work, but also provides a repair and maintenance service for vintage and classic cars at very competitive hourly rates. Its familiarity with systems used on older cars means staff can quickly diagnose tricky problems and apply the appropriate cure.

Rothbury Insurance Brokers are pleased to work with the team at Auto Restorations and congratulate them on their 40th anniversary.

We manufacture castings in Aluminium, Bronze, Cast Iron, S G Iron, Steel and Stainless Steel. We use the Investment Casting (Lost Wax) process and Sand Moulding processes to customize according to your design requirements or patterns.

For specialised insurance advice and advocacy in the Canterbury region

5A Watts Road, PO Box 11032, Christchurch Ph: 03 341 6070, Fax: 03 341 6080, E: info@castingshop.co.nz www.castingshop.co.nz

Call Don Tennant, Senior Broker 03 363 6335, 021 648 402 don.tennant@rothbury.co.nz

www.rothbury.co.nz

Air Liquide is proud to provide industrial gases and gas related services to Auto Restorations 119 Blenheim Road, P.O Box 8621, Riccarton Christchurch Tel: 03 343 4448 E: kendons@accounting.co.nz www.accounting.co.nz

Pleased to be associated with Auto Restorations Limited. Providing the right advice to continue Auto Restoration limited’s growth and development.

76 | December 2013/January 2014 www.canterburytoday.co.nz

Transport & Motoring | Auto Restorations

Auto Restorations has received many international Concours d’Elegance awards over the years for its restoration projects, including: • 1959 Osca Tipo 372 FS • 1960 Ferrari 196S Dino • 1963 Aston Martin DB5 • 1930 Alfa Romeo 1750 Gran Sport • 1947 Talbot Lago T26 Coupe Franay body • 1955 Fiat 8v Vignale Coupe • 1948 Ferrari 166 Inter, Stabiliamenti Farina body <

• 1955 Siata 208 CS Balbo Coupe • 1948 Delahaye 175 Coupe de Ville

Allan Wylie believes Auto Restorations is up there with the best in the world in the restoration of veteran, vintage and classic cars. The Christchurch company typically has up to 30 cars under way at any one time, with some projects taking up to two years to complete. “We believe our quality of work is equal to anyone else’s in the world,” Wylie says.

Auto Restorations’ track record starts with legendary cars of 1920s and 1930s grand prix motor racing through to star sports and race cars of the 1950s and 60s. Some cars are destined for the quiet life of static display, while many of these ‘time machines’ of sight and sound return to the track, making their mark once again on the historic racing circuit in the United States and Europe. Automotive dreams Auto Restorations has worked on many star classic automobiles of the 20th century, whether they’re highly regarded for their design and construction, their landmark technological advances, smooth and powerful engines or past racing glories.

25 Wilmer St, Christchurch Ph 03 379 5757 Fax 03 379 2866 www.macereconditioners.co.nz

Auto Restorations restores and recreates all sorts of car parts, including mechanical parts that are machined in house. Bugatti Brescia “banana” tappets are a specialty, with tappet blocks remetalled and supplied from stock.

• 1931 Alfa Romeo 8C 2300.

Meticulous attention to detail is the key to bringing a car back to top condition, either to factory specs or incorporating the upgrades or modifications that customers specify. Several of Auto Restorations’ skilled staff own and appreciate V8s so they know how to get the best from these greatsounding, sweet-running engines. Whether it’s a rust repair, a performance upgrade, a top-class paint job, a complete restoration or a full custom build, Auto Restorations does it all. Custom coachwork Auto Restorations has built its design and body building skills on the shoulders of custom coach building houses such as Chapron, Figoni et Falaschi, Pininfarina, Zagato, Vignale and Touring, and a long list of other prime ‘carrozeria’ of international regard. When a client approaches the company to commission the design of a custom body for their restoration, the result is poetry in motion. >

•

Machinery

•

Marine

Highly-skilled automotive machinists, working with leading edge technology and state of the art machines.

•

Buses

• Camshaft & Crankshaft grinding

•

Tractors

•

Trucks

• Cars

• Cylinder head Reconditioning • Cylinder boring & honing • Metal Spraying • Drive Shaft

Proud to support Auto Restorations

A new custom body built by Auto Restorations on a 1939 Delage

Designed and built specifically for racing, frequently among the fastest, most advanced and competitive cars of their time, the restoration of historic race cars requires passion and a high degree of technological sophistication.

ENGINE RECONDITIONERS

• 1954 Ferrari 375 plus

American muscle cars

Historic race cars

mace

Components and parts

Vintage car and aircraft radiators can also be repaired, re-cored and manufactured in brass, copper and German silver.

“Although we’re not part of a hi-tech modern company, we’re still part of the knowledge economy. People send their cars here from overseas because we have the skill and expertise to work on them properly.” Auto Restorations can fully restore every type of car ever produced, including:

• 1956 Aston Martin DB3S

A 1987 Aston Martin Zagato V8

A rebuilt and upgraded 1936 Ford V8 engine

We are proud to be associated with Auto Restorations Providing customs brokerage and freight forwarding services for importers and exporters

Anglo Pacific International 36 Logistics Drive, Bishopdale Christchurch

Phone: 03-358-8191 Fax: 03-358-8896 info@anglopacific.co.nz

Canterbury owned & operated for over 50 years

Suppliers of aluminium, brass and copper. Any quantities large or small. [w] www.littlemetals.co.nz [e] info@littlemetals.co.nz [p] 03 365 7731 [f] 03 365 7730 Proud to support Auto Restorations www.canterburytoday.co.nz December 2013/January 2014 | 77

Transport & Motoring | Auto Restorations

Auto Restorations’ staff with a 1927 Grand PrizDelage on its completion in 2011

Total service One of the main strengths of Auto Restorations in Christchurch is its ability to do almost every aspect of a car’s restoration under its own roof. Allan Wylie says while there are other vehicle restoration companies in New Zealand, none of them do as much in-house as Auto Restorations does. “Our point of difference is that we do more under one roof than other companies. The only things we don’t do in house are upholstery and chrome plating,” he says. Auto Restorations’ operation is split into two main divisions – the body and mechanical departments.

“Within our two main departments we have sub-departments, such as painting and our own engineering shop. That’s one of the things I think very few restoration companies have. We have four people working fulltime in our engineering shop making new parts and reconditioning older parts. All other restoration companies are smaller than us and only offer a few of those services that we offer.” Automobile restoration involves striving to return a car to the exact condition it was when it was first offered for sale. Auto Restorations’ skilled workforce ensures each and every step of its work is completed to the highest standard. Each department is equipped with the specialised machinery, tools and raw materials required to complete restorations efficiently and cost effectively. Adding value

“

The international renown and recognition that Auto Restorations has earned over the years is due to the exemplary skills, talents and exacting standards of our individual employees. - Allan Wylie, general manager

WELDING EQUIPMENT

”

to this mix, the highly tuned culture of collaboration within the facility ensures the optimum workflow is coordinated for every job.

Specialist staff training Auto Restorations will manage your car’s restoration project from start to finish and places a large emphasis on staff training. “We do a lot of training in house and usually have at least one apprentice going through our training programme at any one time,” Wylie says. “The area that we work in is pretty specialised and hiring staff with the skills that we need is very difficult, and becoming more so. Training people inhouse is even more important than it has been in the past.” Wylie says the restoration industry has continued to evolve over the past 30 years. “One of the main changes that I’ve seen is the loss of the type of skills that we produce and foster here. As cars change, people learn skills to do with those modern methods and the old skills are lost,” he says. “In addition to the normal trade training at polytech, our apprentices also learn the skills for our industry. Anyone who does their training with us comes out with a very comprehensive range of skills.” CT

CONSUMABLES SERVICE HIRE ALL BRANDS STOCKED

Auto Restorations Limited 52 Stewart Street Christchurch 8011 T (03) 366 9988 E allan@autorestorations.co.nz www.autorestorations.co.nz

Ph 03 349 9353, Fax 03 349 9354 Email sales@dcwelding.co.nz

Unit A1, 198 Springs Road, Hornby, Christchurch www.dcwelding.co.nz

— Advertising Feature

CLASSIC CAR RESTORATION SPECIALISTS | AWARD-WINNING RESTORATION WE’VE GAINED UNRIVALLED EXPERIENCE AT MAKING FINE OLD CARS NEW AGAIN! GET IN TOUCH WITH YOUR QUESTIONS, COMMENTS & SUGGESTIONS TODAY!

A. 52 STEWART ST, CHRISTCHURCH 78 | December 2013/January 2014 www.canterburytoday.co.nz

E. ALLAN@AUTORESTORATIONS.CO.NZ

T. 03 366 9988

LIVING THE DREAM - AN EXCEPTIONAL COMMUNITY UNITED IN PURPOSE -

St Margaret’s College offers world class facilities and a world class education.

St Margaret’s College in Merivale is an independent day and boarding school for girls from Year 1 to 13. Founded in 1910 and based on Anglican Christian values, St Margaret’s has a proud history of academic, sporting and cultural success.

St Margaret’s College provides a unique educational model. It is a trinity of schools – Junior, Middle and Senior – yet is one community. Education is holistic and broad in the Junior School moving to intellectual curiosity and blossoming independence in the Middle School, then greater specialism in the Senior School. With many of the rebuild projects completed the facilities are exceptional and complement the world class teaching and learning that the school is renowned for. Executive Principal Gillian Simpson says that “Junior, Middle and Senior schooling in an emotionally and physically safe environment gives parents the confidence of educational stability in these challenging times. “ St Margaret’s College is the only school in Canterbury and the only girls’ school in the South Island to offer the choice of NCEA or the International Baccalaureate Diploma to its senior students. In offering this choice they strive to give their

Surrounded by love - Junior school girls with Maggie Bear, the school mascot.

students the opportunity to follow a philosophy of education and an internationally recognised qualification. “Our school theme for this year has been “living the dream” says Gillian Simpson. “It has been exceptional. On the sporting front we were thrilled to achieve national titles in rowing and hockey, the South Island netball title and several Canterbury titles across other codes. We also had teams and individuals competing at a number of national and international academic and arts competitions with several winning or being highly placed. We have continued to remain in the top 3% in New Zealand for national academic achievement and we are excited that the last of our rebuild projects is underway and due for completion in May 2015. We are so proud of our girls, staff and community who have been united in purpose to fulfill the St Margaret’s vision. “ You are warmly invited to visit the school to feel the St Margaret’s “difference” and view their programmes in action within the intimate and caring environment that this school has offered for over 100 years. For more information please view www.stmargarets.school.nz