Canterbury Today Magazine Issue 150 by Academy Group

Issue 150 | April/May 2018

MENTAL HEALTH CRUSADER Julia Rucklidge's battle to highlight the link between nutrients and mental health

Bartercard’s big move Bartercard CEO John Scott’s mission to bridge the trans-Tasman networking gap

WAYS TO BOOST YOUR PRODUCTIVITY

Are you prepared for a market crash?

THE DAILY HABITS OF MILLIONAIRES

Why Kiwis need to ditch the DIY approach to running companies

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Viewpoints CANTERBURY TODAY | ISSUE 150 APRIL/MAY 2018 HEAD OFFICE

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Contents 6: Handling sales objections Kevin Vincent talks about handling negative feedback and sales objections 6: Employment law changes John Shingleton outlines what the changing employment law landscape means for you 6: Marketing your business overseas With so many opportunities available, John Scott explains where to start when broaching international marketing

7: The advice conundrum Craig Hudson on why Kiwis need to ditch the DIY approach to running companies 7: Is generational conflict real? Despite the labels, Debra Buckley questions whether generational conflict is a thing at all 8: Got your blinkers on? Martz Witty on why blindly forging on can be a recipe for disaster 8: What does workplace wellness really mean? Jane Cowan-Harris says it’s much more than just offering physical fitness initiatives 8: Events diary Find out what’s on near you

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In Business

Pages 10-24 10: Are you prepared for a market crash? What to watch out for and how to protect yourself from another GFC 12: Eight ways to boost your productivity How to make the most out of your time, wherever you work 12: The daily habits of millionaires What if success wasn’t a stroke of luck — but a habit 13: Avoiding the snowball effect Why it pays to tackle HR issues early 14: Selling yourself How much you should spend on marketing 15: The power of PR and its benefits to your business Consistent, clear communication has never been more important 16: Your guide to cyber security No one is ever 100 percent safe, but you can lessen the chances of an attack 16: Seven ways to maximise your PC’s performance Tried and true ways to get your machine up to speed

Pages 26-84 24: Goods & Services Mrs Poppins Umbrella Makeovers turns sun umbrellas into items of design 25: Food & Hospitality The fabulous flavour of High Country Salmon, how Southern Clams is caring for the environment it harvests from, and the fine fare at Café Edge & Artisan Bakery 27: Sport & Recreation Getting high-octane thrills at Supa Karts, Avondale Golf Club’s new clubhouse, and the revamped Waimairi Beach Golf Club 30: Focus How the Rangiora RSA and Cashmere Club work with and for their local communities, Age Concern’s voice for older kiwis, and Endometriosis NZ’s mission to educate us all about a debilitating condition 38: Property & Construction SkyScape’s award-winning ways, what you need to know about subdividing, the Lake Hood Development, step inside Jennian Homes’ branches in Ashburton, Canterbury North and Timaru, the persuasion of passive houses, Hunt Construction, Jmac Joinery, Entos Heritage Consultancy, DGM Group, Dunrite Drainage & Landscapes, BayPhil Construction, SmartLift Systems, CYB Construction, Mac Developments, RJB Plumbing, and GHS Building

18: Mental health crusader For more than 10 years Julia Rucklidge has been battling society’s norms, highlighting the importance of nutrients on mental health 20: Bartercard’s big move Bartercard CEO John Scott’s mission to bridge the trans-Tasman networking gap 22: Lifestyles Items to fill your life with style

Jarred Shakespeare ART DIRECTOR Carolynne Brown PRODUCTION CO-ORDINATORS Sophie McGinn Sam Stuart DESIGNERS Kate Johnstone Phone: (03) 961 5077 | 0800 555 097 Email: production@academygroup.co.nz

Management

Pages 6-8

7: Don’t let April and May tax your cashflow Chris Cunniffe explains how to navigate your way through the taxing April and May months

Louise Keates Angela Barltrop Laura McLoed Melissa Smith Lyn Wright Jo Pritchard

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Your safety is our priority Health and safety is of paramount as technology has changed – and this swift introduction of new models and upgrades, concern for anyone working at combined with excellent service and high heights. This is absolutely quality equipment, has solidified the brand at the forefront of the market. understood at Accessman — New Zealand’s leading specialised LEADING THE WAY IN HEALTH hire company, providing scissor lifts, cherry pickers, knucklebooms AND SAFETY and mobile scaffolding. Accessman is now leading the health and With over 20 years’ experience in the access industry, Accessman has cultivated exclusive knowledge and skills, an arsenal that has catered to the trickiest requests across many different markets, and it continues to evolve with the times to predict and cater for the developments of the future. Accessman’s distinguished franchise system has enabled it to become the mainland’s largest provider of access equipment, with six branches plotted throughout the South Island, and generally able to supply to those areas where there isn’t a branch, depending on term hire. The franchise system puts potential franchisees through their paces – and they must pass a selection process prior to being eligible to join the Accessman family. “Our business is first and foremost about ‘our people’, both internally and externally. Without the right ‘team’ we can’t provide the service that we’re renowned for,” Accessman general manager Lena Harrington says.

Accessman is not a general hire company – it specialises in access equipment and operator training. It has over 800 machines throughout the South Island that fall under the categories of scissor lifts, cherry pickers and knuckle booms, providing crucial safe access at height.

safety field as an accredited IPAF training provider – a move complementing the existing Silvercard, NZQA training it also offers.

Accessman offers two specialised training programmes nationwide:

Bringing the IPAF training programme to New Zealand is a real credit to Accessman and proves the extent to which the company inherently practices its belief of “safety first”. “As general manager of the group, I believe it’s time our industry was provided with a choice when it comes to operator training. “We now have two options that meet best practice and we provide training for both – the locally recognised Silver Card (HIANZ/NZQA), and IPAF, which is recognised both locally and internationally as well as being ISO accredited.

“

Competition is fierce, and only the best operators will succeed.

- General manager, Lena Harrington

“

• Silver Card – HIANZ’s new EQP Silver Card programme was developed to meet the requirements of the Best Practice Guidelines for Mobile Elevating Work Platforms (August 2014) and to meet the criteria of NZQA Unit Standards. The card is valid for three years • IPAF (International Powered Access Federation) – Over 100,000 operators are trained worldwide each year and training is certified by TÜV as conforming to the international standard ISO 18878. The PAL (Powered Access Licence) card is valid for three years within New Zealand and five years internationally.

www.accessman.co.nz

The company is now expanding into the North Island where Accessman franchises will offer the same comprehensive support the South Island branches have been receiving for the past two decades. “The process of transitioning into new markets has been refined with the knowledge that no two markets are the same, and that there is little room for complacency.” Lena notes that the strength of the brand speaks for itself. She says Accessman has been instrumental in leading the access industry

4 reasons to do the training The PAL card is valid for three years The PAL card is internationally recognised The PAL card meets all “Best Practice” & “Worksafe” requirements ELearning option available for the theory component.

That’s right, Act Now! We are expanding into the North Island! Exciting new franchise options available throughout the North Island franchises@accessman.co.nz www.accessman.co.nz

www.canterburytoday.co.nz April/May 2018 | 5

Management | Viewpoints

Kevin Vincent

John Shingleton

John Scott

Managing director of Vincent Consulting www.vincentconsulting.co.nz

Owner of Waimak Law and Onlinelawyers www.onlinelawyers.nz

Bartercard CEO for Australia and New Zealand www.bartercard.co.nz

Handling sales objections

Employment law changes

Marketing your business overseas

To be successful when we sell products and services we must learn how to handle sales objections. Objections are unavoidable and are an important part of the process.

Most of you will be aware the new government is looking at changing the employment law landscape. Make no mistake, there will be a greater focus on compliance. Employment lawyers will flourish… HR teams will be busy.

It’s become commonplace that a large proportion of business will be transacted overseas. The World Wide Web has opened up opportunities we couldn’t have dreamt about years ago.

While few people enjoy receiving negative feedback from a client in reaction to their recommendations, capabilities or benefits, it is a natural reaction whenever two or more people communicate.

Under the proposed reforms, if you employ less than 20 employees, the 90-day trial period rules will not change. But, you will still need to strictly comply with the current rules.

Online retail stores are replacing the high streets. With so many opportunities presented to us, where do you start to market your business overseas?

In fact, many professional consultants and salespeople feel it is a good sign when clients are open enough to verbalise their true reactions (positive or negative).

If you employ over 20 employees, then you will have to rely on the existing probationary employment regime as 90-day trial clauses will be banned.

After all, only when you know their reactions can you determine what to do next.

Clause 67 of the Employment Relations Act 2000, as it stands, governs probationary periods. For an employee to be under a valid probationary arrangement, the arrangements and the fact of the probationary period must be specified, in writing, in the employment agreement.

Firstly, you need to identify your market and decide who your target audience is. It’s best not to assume that just because your product is popular in your home country, it’ll have the same impact elsewhere.

Nothing is more disastrous to your selling efforts than letting objections go unresolved! In reality, most client concerns or objections arise because the client has considered your recommendations or services and has returned to a previous stage in the decision process, as they have additional needs or concerns or need more information to make an informed decision. Not all negative feedback is resolvable — for instance, if a client has a need you cannot address — but for the most part, it can be dealt with effectively by using a combination of listening skills, sales process skills, communication skills, and plain common sense. Here is a proven process for handling negative feedback (client objections or concerns): 1. Acknowledge the negative feedback. Saying “I can understand why you might be concerned with [x]," helps you ‘get in step’ with the client's reactions or feelings. 2. Clarify the meaning, if necessary, before you respond. This allows you to fully understand and address the right issue. 3. Address the issue. 4. Verify the client is satisfied with your response; if he/she is not, return to step one. 5. Guide the client to the next logical step in the decision process. The best way to handle negative or neutral reactions from a client is to anticipate it before the client contact, and pre-empt it by building it into your conversation or proposal. Of course, not all concerns can be anticipated.

The rules of unjustified dismissal, fair and reasonable disciplinary and performance review processes also apply. That is a key difference to having a 90-day trial period in place. Setting aside one’s views on the merit of these reforms, having a robust but fair and transparent probationary program may not necessarily be a bad thing. By hiring an employee on a probationary period, you will be signalling to the employee that for a certain period, the employee’s performance will be closely evaluated. This is to be contrasted with employing someone on no probationary period at all, where if you have performance concerns then you must start a performance review from scratch. Another change that appears to be on the horizon is the proposal to give to contractors similar rights to those held by employees. This could be quite disruptive and could require you to revisit how you structure your workforce. I also note there is the risk the Government might introduce statutory redundancy compensation. Currently, you are legally allowed not to pay redundancy compensation. For small and medium sized businesses, this is, in my view, crucial, as often the margins are quite tight. To impose on some employers that are having to let go of staff because of financial constraints, an obligation to pay compensation, could well cause the employer to close shop altogether. Most of my clients who have had to make staff redundant have done so as a last resort and would, in many cases, have not been able to meet extra compensation payments. Like you, I suspect, I am watching the reversal of current legislation with some interest but also concern for some employers because of the added compliance costs and legal risks.

Start small and then grow big. Consider piloting it in one country first and see what the response is like. It’s better to learn from any mistakes and adapt your approach before going global. Do your research. You’ll need to understand the cultural differences of those countries you’re targeting. Each market may need a different approach and so your sales and marketing efforts will need to reflect this — there’s no such thing as one size fits all when it comes to marketing your business overseas. You’ll need to consider pricing and any currency variations, shipping, payment terms and packaging. While considering the above points, what’s the infrastructure like in the countries you are targeting? Are supplies guaranteed and are there additional custom duty tariffs for importing the goods? Will the recipient get an unexpected bill at the port of entry? Make sure you fully research the countries you’ll be exporting to – each country will be different, and the last thing you want is an unhappy customer who is suddenly is faced with an unexpected bill just to have their parcel accepted into the country. And negative feedback won’t help your cause either. While English is a universal language, consider translating your marketing approach into different languages. Ignorance is not bliss. If you want to be noticed and for your products to sell, don’t expect people to buy from you in your own language. When looking at expansion, ensure your own infrastructure is set up to cope with the demand – both from a resource perspective and a systems and processes point of view. Ensure those involved in the process are fully informed of expectations, and the timescales by which orders should be turned around. Entering the international arena needs careful consideration. A great deal of planning and strategising must take place before you embark on your global journey, however the flip side is there are a great number of benefits. World domination may be possible, just make sure you do your homework!

6 | April/May 2018 www.canterburytoday.co.nz

Management | Viewpoints

Chris Cunniffe

Craig Hudson

Debra Buckley

Chief executive of Tax Management NZ www.tmnz.co.nz

Country manager at Xero New Zealand www.xero.com/nz

CEO of the New Zealand Institute of Management and Leadership www.nzimleadership.co.nz

Don’t let April and May tax your cashflow Not one income tax payment — but potentially two. That is a situation which lies in wait for many business owners across New Zealand in April and May. Allow me to elaborate. On April 7, Inland Revenue (IRD) expects terminal tax for the 2017 income year to be paid. Simply put, this means (for whatever reason) you did not pay enough provisional tax for the previous year and need to square things up. To make matters worse, there may also be interest already applied to this underpayment. A month later, IRD will come calling again, this time for your final instalment of provisional tax for the 2018 income year. Hardly an ideal situation, is it? The cashflow challenges presented by this tax double-whammy can be very real. Don’t worry. There are things you can do to ensure you are able to navigate your way smoothly through the taxing (forgive the pun) April and May months. The terminal tax must be dealt with immediately. If this is not addressed by April 7, late payment penalties will kick in, and you will have IRD’s debt collection team breathing down your neck. If you find interest is being charged on the tax owed, this can be reduced by up to 30 percent through using an IRD-approved tax pooling intermediary. An intermediary applies surplus tax paid to IRD, on the date it was originally due, against your liability, when you pay what you owe through it. IRD treats this as if your provisional tax was paid when it was originally due, eliminating any interest and late payment penalties incurred. They also provide you an additional 75 days, past your terminal tax date, to pay your 2017 income tax liability. In terms of the May 7 provisional tax, the first thing to do is review your financial year. As your year ended on March 31, you will have a rough gauge on how things have played out. Either increase the payment or lower it depending on the amount of provisional tax you have paid. If paying provisional tax so soon after terminal tax is likely to trigger a cashflow squeeze, tax pooling can offer some payment flexibility, at a reduced interest cost and without incurring late payment penalties. Through an intermediary, provisional tax can be deferred to a time in the future (up to 12 months). For an upfront fee, the intermediary pays tax on your behalf to IRD on May 7 and you repay the intermediary at the agreed upon date. Approval is guaranteed, and no security is required.

The advice conundrum

Is generational conflict real?

When paying for a barista to make our coffee or a hairdresser to look after our locks, most of us don’t think twice, and though it’s highly unlikely we’d try fixing our own teeth when we get a cavity, Kiwis have got a DIY attitude when it comes to running small businesses.

We are all given a label, and whether you like it or not, you have one too: Baby Boomer, GenY, Millennial… and the chances are, that there are multiple generations all finding their way in your own family and work environments.

Research by Xero found that three out of four SME owners won’t pay an expert to manage their payroll, and one out of four won’t use an accountant or bookkeeper.

My own father was happy to have one career and one job — with just one organisation — and yet, his work ethic and values were just the same as many of us share today.

This might save money in the short term, but could be costing SMEs heavily over time, through mistakes and potentially missed opportunities.

He wanted to make a positive impact in his own environment and he didn’t know how the wider society judged his contribution. At that time, of course, there was no social media to link, or ‘like’, his actions and thoughts.

Not having an accountant or bookkeeper eats into the time SME owners could be spending on developing their business and looking for opportunities that could result in growth. The DIY finance approach is a false economy and can leave SMEs trailing behind their competitors. There are good reasons for hiring an accountant or bookkeeper, or adopting accounting software, and SME owners shouldn’t shy away from advice, even if it’s once a year. From a business plan to company formation, loan application to government audit, an accountant can make life easier for you at each step. You may think you can’t afford an accountant or bookkeeper, but think about how long it would take you to do certain tasks (such as taxes), and ask yourself, is that a good use of your time? This doesn’t mean you need to employ an accountant full-time or hire one on a retainer basis. Sometimes just a couple of hours of their time will be enough. Let’s say it takes you 10 hours to do your taxes, and your time is worth $100 an hour. That’s a cost of $1,000 to do your taxes yourself. And there’s always the risk you’ve made errors – especially if you’re multi-tasking like most SME owners. But if you get an advisor to look after time-consuming tasks like that, it’s highly likely they will cost less per hour than you would pay yourself. Not only will you free up time to generate more revenue, you’ll have peace of mind that an expert is taking care of those details. If your accountant or bookkeeper uses cloud-based accounting software, they'll be able to share your business accounts with you quickly and easily. Delegating your company's financial affairs isn’t always easy, but you won’t regret it. Some of the most successful business owners in the world are experts at delegating work to the right people – so try to embrace this for 2018.

But are we really that different?

Millennials are apparently driven to be a part of something meaningful and want to have a positive impact on the world. Many Generation Xers were also raised with strong values, such as doing good to others and ‘paying it forward’. So if each generation is, in their own way, committed to some form of social enterprise, or at the very least ‘doing the right thing’, what need is there for continuing talk of ‘generational conflict'? It might be more meaningful to express the difference not in terms of what we are striving for…but in the way we achieve it. Is it possible old ways are not necessarily as efficient and effective as we once thought and there might just be a better way of achieving the end goal? Every new generation deserves a mandate to shift their way of doing things, and many of us could be more understanding and accepting of change. The question was, does generational conflict exist? And the answer is ‘yes — but it needn’t be a problem – just a difference’. A better question is ‘how would our working environment look if us ‘oldies’ moved over and allowed the next generation to demonstrate their new ideas? In the same breath, ‘how would it look if our ‘youngies’ showed a willingness to ask questions and listen with interest’? Spending time with Emerging Leaders, a group of ambitious under 35 year-olds, I see the same drive to make a difference that I had at their age and which I am sure my Dad shared too. We could avoid conflict and focus instead on what we are trying to achieve and all the ways we could go about it. If age is just a number and experience is to be valued, instead of making this about one’s gender or generation – let’s make it about individuals and encourage willingness to embrace more diverse thinking.

An intermediary also allows for provisional tax to be paid in instalments.

Emerging Leaders Programme Don’t predict the jobs of the future. Sail into one by becoming a leader. 24 – 25 May 2018 Leadership House, Christchurch

NEW ZEALAND INSTITUTE OF MANAGEMENT

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LEADERSHIP

www.nzimleadership.co.nz

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www.peopleleaders.co.nz

People Leaders is a division of New Zealand Institute of Management and Leadership.

www.canterburytoday.co.nz April/May 2018 | 7

Management | Viewpoints

EVENTS DIARY What’s happening on the business and entertainment front Martz Witty

Jane Cowan-Harris

Head of the Martz Group www.martz.co.nz

Head of WorkSpace IQ www.workspaceiq.co.nz

Got your blinkers on? There’s an old adage that says assumption is the mother of all stuff ups (yes there are alternatives to this phrase), but the fundamental truth is sure. If you carry on blindly assuming everything is okay, one day you will get caught unawares. Having blinkers on in business (or in life in general) is totally unhelpful. Blindly forging ahead with disregard to circumstance is a recipe for disaster. I’m not suggesting for a moment that it’s not a good thing to have determination and grit – but blindly following a dream with no adequate measurements of progress (or regression) will certainly find you one day with your pants down. So how do you know if all is well in your business or not? Well it’s about conducting testing, measuring and monitoring. But of what? Of key performance indicators – that’s what. These may vary from business type to business type but some fundamentals remain. What is your breakeven turnover? That is how much must you sell in order to literally stand still in terms of cashflow and then profit (the two are different amounts!). What are your actual sales? What is your actual gross profit? What is the sales mix? How many customers do you have? What is the average transaction value?

THURSDAY, APRIL 19 TIRED, STRESSED AND ALL THE REST? Ben Warren, founder of nutrition company Bepure, is at Addington Raceway to help you find the energy you need to tackle your day head on. His talk covers the effects that stress and tiredness have on your body, how to sift through fads and diet trends, and information on your own personal requirements. Ben is taking the guess work out of your health and energy frustrations.

What does workplace wellness really mean? As a seasoned occupational therapist and enthusiastic workplace wellness advocate, I was pleased to see an article recently in the business section of our local paper about office wellness plans.

For more information, go to: www.bepure.co.nz.

Always keen to read about wellness programmes in practice, I quickly did a double take as I scanned through the piece though, and realised it ran counter to my own viewpoint and professional experiences. Based on US research, it stated that for people who are not interested in physical fitness, money is not enough of an incentive to get them involved in a wellness plan, and that it’s the already healthy people who are most likely to participate in a wellness plan, thus almost defeating the purpose.

SUNDAY, APRIL 22 CURATOR’S EDIBLE GARDEN SESSIONS With the need to move towards a more sustainable way of life, any advice on getting your edible garden in check is good advice. Botanic Garden’s curator Louise Young and sustainability expert Rhys Taylor take you through what you should be doing in your garden this autumn. Topics include green cropping and how to get your garden prepared for the upcoming colder months. For more information, go to: www.ccc.govt.nz.

Overall it concluded that workplace wellness plans are relatively ineffective. Having specialised in this field for more than 20 years, it only took a moment to figure out that their reasoning was missing some key pieces of the workplace wellness puzzle.

WEDNESDAY, APRIL 25 ANZAC DAY DAWN PARADE

What disappointed me most about the article was its onedimensional approach; workplace wellness is about more than just offering physical fitness initiatives.

The Dawn Parade will be held in Cranmer Square and will be marched from the RSA building on Armagh Street. Everyone is welcome to pay their respects to those who gave the ultimate sacrifice. For more information, go to: www.ccc.govt.nz.

What about transaction frequency? Overhead expenses — are they in check with expectations and budgets?

It’s about changing workplace culture so that people want to go to work. It’s about creating workplaces that are engaging and supportive, from the moment people walk in the door.

Cashflow — what is your actual bank balance and what did you plan it to be?

How do you create a well workplace?

HORORATA NIGHT GLOW

What’s the gap between accounts receivable and accounts payable? How old are debtor’s days on average?

• Take a good look at your organisation’s values — what is important to the Board, the business owners/management and the people who work in your business at all levels

A unique event that gathers balloonists from all over New Zealand. Prepare to be mesmerised as the night sky is filled with dazzling lights in unison to music. Surrounded by the autumn festival there will be no shortage of entertainment. Fill your stomachs with a mouth-watering array of street food. This event is the only one of its kind in the South Island, don’t miss out.

If this all sounds overwhelming, then it probably means you don’t have the appropriate KPIs (Key Performance Indicators) in place or the correct measurement of them. This is a relatively easy fix. Some are obvious but then others might be a little more complex. The integral part of this is the work “key”. There might be some nice-to-know things, some want-toknow things too. But what are the ‘must-know’ things — the indicators that lead on to the critical success factors of your business.

SATRUDAY, APRIL 28

• Make it known that at all levels, good employee health – both physical and mental – is considered essential to the organisation, that it is valued and that there are ways to support this

For more information, go to: www.hororatanightglow.org.nz.

• Promote activities. Encourage people to bike to work and to leave their desk at lunchtimes, have walking meetings, and offer flexible work hours and places of work if people need them

TUESDAY, MAY 1 SALES AND COMMUNICATION

By comparing and monitoring results (some financial, some not), you will be able to know where you are going, what you are doing right and what needs improving.

• Create a workplace which works physically (environment, space, lighting, adjustability for different people) for people and the work they do, and involve them when you are planning new work spaces

Eyes wide open. No blinkers. No sudden surprises that catch you with your pants down.

• Have someone available for people to talk to if they have any health issues they are worried about.

Exceptional customer service and communication not only attracts new customers, but it keeps existing customers hanging around. Sponsored by ANZ, this course is aimed at helping businesses improve their sales and communication skills, teaching you everything from the basics of selling to advanced techniques to lift your game. For more information, go to: www.northcanterbury.co.nz.

Helping keep Got your you balanced blinkers on? in a row

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your professional speaker business developer chartered accountant

IS IT AND CRITICAL? ASSURANCE

AUDIT

change Just ahead

In terms of April sees (for many of us) a your business new financial year beginning. have you sat Are there any New Year down and listed business resolutions you have the critical success factors in your been wanting to attend As a result of the mergerto? of Martz business? Group Critical Success If this means Factorsanything OhtoI you don’t need withLess Crowhen White & Associates (or Limited CSF’s) are those things you are we are just the then chances time at work? do that,with. my MUSTpeople get right to need to to and Williams Accountants Limitedcategorically a new you be speaking Better cash flows? They’re not business is running company was born into the fold – succeed in business. SPECIAL PURPOSE REPORTING using negotiable. If you don’t get these More customers? Green Pen Audit Limited. great! things right then you are likely either the NZICA Special Framework or the Staff issues?

to fail. Taxation OrderP.B.E. (Public Benefit Entity) Tier Not More everyone wants to be audited but many profit? Here’s the catch… have you ever 2,3 or 4 and/or NOT FOR PROFITS haveBetter to be margins? and to this end we are pleased Naturally every business has its stopped and documented your to offer all of the usual audit and assurance and downs and that is These include charities whether critical success factors? We totally own ups The list could be endless. perfectly normal. Most of these services but with the Martz Group suggest flavour that of you do. registered or not. To that end can be planned for. Are you ready It’s important that you focus on really caring for the client and being solution we aare offering a free (yes we The new Statement of Service Performance can for a big hit that you didn’t see the MUST have, thenTotal the really said free) 1 hour meeting where focussed provider. independence is crucial got a strategy want to have, then the nice to be a headache tocoming? produceHave andyou interpret, we can you quote in an This auditwill and assurance assignment, to thisthis article to have for an emergency? Have you have. help prevent activity help demystify the jargon and complexities. one of our endprofitability. we can really need to team sit with you (or got a plan in place to be able to for We tell see you it all what the you phone or skype) and determine REVIEW ENGAGEMENTS. meet that gift of a wind-fall new hear without any fearsbusy of stepping on toes. time… clients frantically and the CSF’s and then use the rest of client that will walk in the door so thinking they must be doing It’s our job. the time to discussPerhaps how to make you want some assurance for the

Change is inevitable (apart from vending machines!) There are three things you can do about change.

tomorrow? Or do you miss the well only to find out at the end of sure they are beingreaders appropriately of your financial statements opportunity because but you weren’t the year they’ve gone backwards. The Financial Reporting Act 2013 and the addressed. prepared. The scouting movement not want the cost or detail of an audit. Embrace it External tipped many entities Does yourReporting accountantBoard stop and The great thing about this aspect got it right when they adopted Possibly (subject to legislation and your and capatalise on it tell you what you’re doingon well reporting requirements their heads and for your business is of planning “Be Prepared” rules or constitution) you can have a Review and where you can improve at the the fall out is still happening today.that Was it a (usually) it’s not too late to Okay that’s enough end of the year? Or do they just instead? We would bechatter. happy Time to take a breather get them good move? Well that’s maybe a discussion for andEngagement for action. tell you what tax you have to pay sit down and chat about the options with you. sorted. That said, itthat does Martz Group day is no stranger to change widened list of services can require be offered if substantial base in Palmerston North another and one that isand rife with differences and get on with the next client. stopping! Stop, document and Grab the phone and let’sfull get desired by the clients. we have some exciting times before us (original home of Cloud Keepers Ltd). Review engagements are simpler than audits. of opinion. The simple fact is that if you are Now to the defence of many contemplate. Then test, measure right now. together. An hour of your time Last October a merger with Cloud So if you are looking for a new business accountants some try and caught in the mixclients then you have to abide bysaw the AGREED UPON PROCEDURES. and monitor thenow changes and is all it who will practices cost and thethey rewards Keepers Limited so we really have MARTZ GROUP is committed to advisor what preach, avoid ussimple. like the plague – if this is rules – overall performance. Maybe will be all positive. Even if you’re almost all the bases covered. Between realising our clients’ goals through who isn’t afraid to stand out in the These are simply an agreement to provide crowd, you then maybe you need a new thisfullallteam sounds overwhelming. running everything perfectly the we enjoy 7 Public Practice collaboration, quality service and who remains focussed on good old you accountant. One who can talk assurance aroundwill certain procedures. We that’s One more thing is certain – the new reporting Well we can assure you it beats get avalues report shows fun; in a winning tribe environment. Certificates and boast a team of 22. It means fashioned andthat ethics but uses leading your language, one who stops and affectionately callthe then “dry audits.” They rules means for costs of compliance. This is with not dealing with liquidators ora grumpy we can cope any challenge client case. Alternatively you range willwe edge technology and advancements We have added to that saw actually listens totribe. you?July We have may want toifshare us so we help payroll could be just what youwhat are performing looking for. creditors youwith don’t get itcan done. leave armed with needs to from verifying procedures to ideal when funding can betribe. stretched already. Martz Group add significantly to the two ears, two eyes and one mouth. them on their way. Business can be hard – be changed and how to go about ahear notional IRD audit and verification. They We are not abeen cheap but we are costChristchurch hasmean home to Crowhen We are offering a completely Sometimes we will someone That should we alternativelisten and it’s our job to make it more simple, to it. Of course we’ll be there toour help White & Associates Limited and Williams complimentary session with one of say something like, “Oh I don’t can provide assurance in your business that effective and a fun experience. Yes we used the look to an 80:20 ratio to speaking. coach and guide clients to achieve implement and coach any changes Accountants Limited for many years. We team so you can better discern if we are need toitdo that, my business isis running to plan. whatever is they desire. everything word you want us to – but that is not won’t sayfun howand manyaudit in case together. you can the right fit for you and your businesses. We running great!” If that’s you then MARTZ GROUP enjoys We the discipline calculate back how old the owners of these are not size conscious but we are attitude obligatory. areBut looking for more audit and assurance it reallyready is fantastic news! Green PenofAudit hashave Qualified to firms are. Both these firms a rich Auditors of Chartered Accounting and carefully focussed. Our clients enjoy more fun in Critical Success is there something lurkingof justif you would clients so likeisan opinion we would Best bet to work phone blends that with the creativity history service the following clients and scenarios: their businesses, less hours and enjoy help steeped you ininany oftothe Factors (or CSF’s) around the corner that you haven’t (0800) 389-0777 and ask forand the opportunity to meet with offering impeccable service with a family Business Development,welcome the panache better than average returns foryou their various stopped and thought about? of Professional Speaking and now the youJocelyn flavour. The merger sees these industry groups. (EA to to thecheck principal) FOR PROFITS (Tier 2).families G.A.A.P. are those things you (Generally discuss what are after and if weor Maybe it’s technology, regulation, accuracy of Assurance and Audit. The bonded into one big happy family. The email info@martz.co.nz and Accepted Accounting Principles). (NZ IFRS RDR) Give us a ring (0800) 0777 andwe ask might be solution. We389 can come tofor categorically trends. An outside person canthe desired is always on the client, really principals of the firms remainMUST as consultants, focus will come back to you. Jocelyn or email us at info@martz.co.nz New Zealand International Financial Reporting you, to us, we can telephone or getting to know all theget staff have beento taken on in the new often help youthem the personally. best you with can come right succeed and we will make a mutually convenient improved entity.Reduced For all intents and purposesRegime. No-one is just a number at Martz Group. Standards Disclosure analysing your business – and Skype. We work nationwide. time for you, be it at our office, your place or business. not ain lot seems to have changed except that’swe what we are trained to do. Whilst are based in Christchurch Skype if it’s easier for you.

Accept it

that now the clients will enjoy even better service, guaranteed turnaround times and a

Ignore it

we operate nationwide and have a very

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www.canterburytoday.co.nz April/May 2018 | 9

Management | Finance

Are you prepared for a market crash? By Lydia Truesdale

It’s been 10 years since the 2007/8 global financial crisis, something many consider the worst economic downturn since the Great Depression. Many people, businesses and countries are still trying to recover, or have barely just recovered. Then in March this year, Bill Gates said it was “a certainty” that we will face another GFC in the future. How protected is your livelihood, your personal and business assets, this time around? Before you start panicking and/or muttering under your breath ‘here we go again’, keep in mind that Gates believes it’s not all doom and gloom. “Despite this prediction of bumps ahead I am quite optimistic about how innovation and capitalism will improve the situation for humans everywhere,” he concluded. Similarly, in a 2017 speech titled “The Next Chapter”, Australia’s Reserve Bank governor Philip Lowe discussed our sibling nation’s economy. Like Gates, Lowe is hopeful. "Overall I remain optimistic about how this next chapter might

“Planning, reviewing and monitoring your business should give you the information you need to make changes to help you stay financially viable. This should make it easier for your business to respond to, and recover from, an economic downturn,” advises the That’s good news for us, because a good-looking Queensland Government. Australian economy alludes to a good looking How to protect yourself New Zealand economy. 1. Review your business plan He highlighted four things to watch for, pending another crash: Understand what is happening with your business: its identity, its position in the market, its 1. Developments in other major economies. relationship with its target audience, its internal 2. The impact of climate change. and external practices etc.

3. Conduct financial analysis

3. Geopolitical tensions.

2. Conduct SWOT analysis

• Analyse risks to assess their impacts

4. The need to revive flagging productivity growth at home through more investments in human capital.

Identify and build on strengths (S), identify and minimise weaknesses (W), identify and seize opportunities (O), and identify and counteract threats (T).

• Evaluate risks to prioritise their management

unfold," the governor concluded, citing the presence of strong institutions, a skilled population, a deep wealth of mineral and agricultural resources, strong links to Asia, a flexible economy and a “competent, analytical, transparent and independent central bank".

While you may not be able to completely protect your business from an economic downturn, understanding how it could affect you will help you develop a plan to minimise its impact and potentially identify new business opportunities. Assessing your business performance is a good place to start; identifying areas that need to be improved before they become major issues, giving you the opportunity to consider how to respond.

Best practice financial management involves “planning and forecasting financials based on the strategic goals of your business and regularly reviewing actual performance against your forecasts. Key factors to consider include: trends in cash flow (positive or negative), revenue and expenses; current sales of various products or services; level and turnover of stock; review of debt and creditor days; and how your business services debt”. This process will allow you to: • Identify risks that could impact business performance

• Treat risks to minimise their impact • Develop and review your risk management plan.

“Despite this prediction of bumps ahead I am quite optimistic about how innovation and capitalism will improve the situation for humans everywhere." - Microsoft Principal founder, Bill Gates

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Management | Finance a particular alignment in the start-up are hence sought. “They often need people with experience, advice or connections to potential customers,” Jon says.

Types of Investment

“That engagement can be quite important, some of the value they are bringing to those start ups is more in their experience and networks.” For those new to the angel investment scene, it can be easy to get caught up in the excitement of a single start up and place all your bets into one basket, though there are exceptions to the rule, Jon recommends sharing the load to minimise the risk.

Calling all angels By Natalia Rietveld

New Zealand is brimming with fresh-faced entrepreneurs and interesting start ups, more people need to back them says WNT Ventures’ investment manager, Jon Sandbrook. The entrepreneurial society in New Zealand is thriving, and many entrepreneurs and start ups just need a little bit extra to see them succeed and that’s where you can help.

as well as venture capital and private equity funds. One of the most common ways individuals get involved is through angel investing. People from all walks of life, from serial entrepreneurs, to accountants and lawyers etc, who want to play a part in growing the local economy, or have a desire to help the next generation of entrepreneurs and business people, can offer financial support — with the added bonus of potentially higher returns than traditional investments.

Investing in a start up is typically a more hands There are a number of ways individuals can get on investment. The founders are often in need of involved in funding start-ups – from technology incubators, like WNT Ventures, to angel investing, both money and assistance, investors with

“There are a hundred reasons why start ups can fail and that can be outside of anyone’s control, it can be due to some force of nature that it doesn’t succeed, it is a risky proposition. I wouldn’t recommend that investors bank their whole portfolio on a single start up because the risk of it failing can be high.” Information on this type of investment is readily available on the Angel Association New Zealand website. The association offers information about angel investing, with a wide range of resources available to assist in asking the right questions, seeking out the opportunity that best fits your expertise or the level of engagement you are seeking.

• Equity: Equity is one of the more popular forms of investment. In exchange for the money you put into the company you will receive an agreed stake in the company and in the profit going forward. • Loans: AKA debt-based investing, any money you give to the company is paid back with an agreed rate of interest. • Convertible debt: a combination of both equity and loans, you lend money upon the agreement that it will be either repaid with interest or with a share in the company at a later date. You may be offered an incentive to convert your loan into equity by means of a discount i.e. you loan $100,000, in return you get $125,000 worth of shares. There are pros and cons to each investment type, visit your local angel group to discuss your options.

There are various angel investment groups dotted around the country and the Angel Association of New Zealand is a great place to start — to both “There is a really supportive community around connect with other people in the same boat and this stuff,” explains Jon, and the demand for this also understand that type of investment. type of investment is ever-increasing. Angel groups will do a bit of the leg work for With an array of exciting start ups across a whole angel investors. They can also assist in what type gamut of industries, if you’re looking to become of investment is right for you. an angel, there is something out there for you.

The return of market volatility The investing landscape has changed this year as markets have moved into correction territory. Although there was a brief bounce in February, uncertainty is continuing to weigh on sentiment. There are five reasons why we believe market volatility will remain: 1. Global political changes continue to dominate headlines

3. Markets have been very strong and this is likely to be unsustainable

Share markets have had a phenomenal run for several years. Since the lows in 2009, In the US there have been a large number of high profile staff changes in the White House, markets have grown strongly and consistently. While there have been a number of reasons while in Europe Brexit negotiations are ongoing alongside the rise of populist movements for these gains, valuations are now stretched. This makes a correction more likely. making election results more uncertain. Australia is in countdown to an election in 4. Inflation is returning 2019, while here in NZ policy uncertainty has The US has a strong jobs market with average seen business confidence pull back, even before recent comments on oil exploration and earnings rising at the fastest rate since 2009. This has added to speculation that Air New Zealand. inflationary pressures are mounting, which 2. Protectionist policies from the means interest rates could rise more quickly US and the reaction from its than previously thought. There are also signs trading partners of inflation returning elsewhere in the world. The US has implemented tariffs on steel and 5. Interest rates are heading higher aluminium imports as well as targeting US$60 Central banks – and particularly the Federal billion of Chinese goods in retaliation for apparent “misappropriation” of US intellectual Reserve in the US – are starting to step away property. This policy has heightened fears of a from the ultra-loose monetary policy that has trade war, although China’s initial reaction has prevailed since 2009. As interest rates rise, the allure of shares (and property) reduces, been modest.

because investors see improving returns in bond markets. This can lead to selling pressure on shares.

for the S&P 500 in the US for the first quarter of 2018 was the strongest we have seen in almost seven years.

Despite the potential issues, there are some significant positives:

3. For local investors, there have been some exceptionally positive stories from the recent company reporting season. These have helped to keep our index buoyed in spite of downturns elsewhere.

1. Economic activity looks robust - in particular, the US economy is in good shape. The volatility we are seeing has not been driven by fears of an Given we expect to see volatility being part economic downturn. of the investing landscape for some 2. Corporate earnings growth has been very time ahead, we remind investors to seek impressive. The annual increase in earnings professional advice.

0800 800 433 craigsip.com

Jennie Moreton

Alexandra Dalzell

Craigs Investment Partners Limited is a NZX Participant Firm. Jennie Moreton and Alexandra Dalzell are Investment Advisers at Craigs Investment Partners. Adviser Disclosure Statements are available on request and free of charge. Please visit craigsip.com

www.canterburytoday.co.nz April/May 2018 | 11

Management | Leadership

8 ways to boost your productivity

The daily habits of millionaires

3. They dedicate 15 to 30 minutes a day to just thinking “[The rich] spent time every day brainstorming with themselves about numerous things,” Thomas found, on topics including careers, finances, family, health, problems, and business relationships. They ask questions such as, ‘What can I do to make more money?’, ‘Does my job make me happy?’, ‘Am I exercising enough?’, and ‘What other charities can I get involved in?’.

Here are some tips to help you make the most out of your time in the office or wherever you call ‘work’.

By Lydia Truesdale

1. Allocated time

5. The power of ‘no’ If you can delegate, do so. The power of ‘no’ can sometimes be bigger than the power of ‘yes’.

What if I told you that success wasn’t a stroke of luck, it was a habit?

4. They ask for what they want

Breaking up your day into time slots helps you define a purpose for each portion and therefore pushes you to complete the task at hand.

2. Take short breaks

6. No time to waste

‘Rich habits’ is a term coined by author Thomas Corley, who spent five years researching the daily habits of 177 self-made millionaires and penned his findings in his books Change Your Habits, Change Your Life and Rich Habits: The Daily Success Habits of Wealthy Individuals.

Whether it’s for feedback, help or finances, you have to get past the fear of rejection and obligation and “keep asking until someone says yes if you want to be successful in life”.

Break down work into blocks, usually by 25 minutes at a time, with each being separated by small breaks. The idea is to avoid a burnout from working for too long.

3. Comfort is key Some jobs have strict dress codes, but if you can find a way to adapt your outfit to something a little more ‘you’, then you might feel more at ease and therefore more productive.

4. Treat yourself If you can afford to, consider treating yourself at the end of the day, or week, or even per task. It doesn’t need to be anything huge. If bribery is what gets you through the day, then so be it.

It’s pretty straightforward to understand that the less time you have, the less you will waste, so give yourself shorter time slots to do each task and you might find yourself speeding up and knocking jobs out the door.

7. A visible plan Just like various studying techniques, drawing out a list of tasks helps clear your mind as you can focus on one thing at a time without trying to remember everything else.

8. Concentrate on the task at hand Focus your energy on one task at a time and you might find it helps you get through things quicker.

“There is a cause and effect associated with habits,” he writes. “Habits are the cause of wealth, poverty, happiness, sadness, stress, good relationships, bad relationships, good health, or bad health.” The good news is that habits can be changed: bad habits can be replaced with good habits, and here are some easily adoptable rich habits as observed by Thomas Corley.

Driven by an obsession to pursue their own goals, the rich are not afraid to ask for what they want.

5. They have multiple streams of income Self-made millionaires do not rely on one singular source of income. “Three seemed to be the magic number in my study…Sixty-five percent had at least three streams of income that they created prior to making their first million dollars,” Thomas writes.

1. They read

Additional streams included real estate rentals, stock market investments and part-ownership in a side business.

“Eighty-eight percent of the rich devote thirty minutes or more each day to self-education or self-improvement reading.”

6. They hang out with other successful people

Thomas found they tend to read three types of books: biographies of successful people, self-help or personal development, and history.

2. They rise early Almost 50 percent of those Thomas studied woke up at least three hours before their work day began, in a strategy to combat inevitable daily disruptions. “These disruptions have a psychological effect on us. They can drip into our subconscious and eventually form the belief that we have no control over our life. “Getting up at five in the morning to tackle the top three things you want to accomplish in your day allows you to regain control of your life. It gives you a sense of confidence that you, indeed, direct your life.”

One of Thomas's observations was that you are only as successful as those you frequently associate with, and for this reason the rich gravitate towards individuals who are goaloriented, optimistic, enthusiastic, and have an overall positive mental outlook. He found they do six things to cultivate these relationships: 1) wish people a happy birthday 2) call to say hello 3) call when a life event happens 4) network 5) volunteer and 6) participate in formal or informal “mastermind groups”, like a business group or weekly calls with people who share their same interests. But it’s also equally important to avoid negative influences, Thomas notes. “Negative, destructive criticism will derail you from pursuing success.”

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Management | Your people

Avoiding the snowball effect By Amanda Chase

Ideally, you have a business where the team is doing well – people are motivated, they work cohesively, punctuality and reliability is not a problem, and you have confidence they enjoy their jobs. All your staff respect the business and the management team, and are aligned with the company’s values. There are no performance improvement plans in place and you haven’t had to pull someone aside to discuss misconduct. However, reality is, at least one of these factors doesn’t apply to your business and you don’t really know where and how to move forward. There have been multiple cases in the media recently relating to personal grievances in NZ. For example, in October last year an article was published on Stuff.co.nz describing how a business ended up having to pay an employee $29,000 after dismissing him unfairly having insufficient investigative proof (www.stuff.co.nz/ business/97691624/house-partner-job-gonebut-worker-given-29000). Another example was published on the 10th of February, 2018 when an employer ended up being ordered to pay an employee almost $11,000 after dismissing her unfairly and not following the 90-day trial clause appropriately (www.stuff.co.nz/business/101308155/ employer-tries-to-fire-worker-under90day-trial-fails).

To put things into perspective, check out the following statistics:

Awards for loss of dignity: • For less serious breaches: awards up to $10,000 • For moderate breaches: awards between $10,000 - $50,000 • For the most serious breaches: awards in excess of $50,000. (www.lawsociety.org.nz, published in March 2017). These are some of the realities of poorly managed issues that can easily turn into a personal grievance. Often a small issue can snowball into something out of control, seeing your business lose time, money and reputation. Which raises the questions: do you feel your business is prepared to step in when these issues first arise? And more importantly, do you feel your business is ready to protect itself against a personal grievance? A lot of our small to medium-sized clients don’t have a dedicated HR person to jump in and help when these situations arise, and this often opens the business up for these snowball scenarios. The first thing we suggest you do is look at your current confidence and knowledge levels and determine where you sit on our scale. Then you will be able to see how much assistance you may require.

Rate your knowledge and level of confidence in the following areas between 1 (low) and 5 (high): • Managing high performers

• The average cost to win at the Employment Court is $7,000 in legal fees that you can’t recover

• Managing expectations

• The average compensation for humiliation between July and December 2016 was $5,000 — $7,000 (www.employment.govt.nz Published in 2017).

• 10 - 30 points indicates you have limited systems and processes and are at risk (Recommendation: You would require a full review and implementation of processes) • 30 - 40 points indicates you have areas you could improve that need attention (Recommendation: You would require a review to identify the key areas you need strengthening) • 40 – 50 points indicates you have strong systems and processes (Recommendation: You would only require assistance on a “as required basis”).

What are some of the benefits of having improved systems and processes? • Confidence in your compliance • Effective training and development • Improved structure in your processes • Higher retention of staff from better performance management • Identify poor performers and act quickly • Ability to remove underperforming staff effectively • Protection from personal grievances • Higher performing and engaged staff • Lower risk of fines and being in court.

Amanda Chase

Our service is so flexible that you can either have us on speed dial or may only need to approach us once a year, with the odd question. Either way, we can help! Amanda Chase is the HR consultant at Building Recruitment with experience working in the HR field for many years. If you feel your business could use a hand in HR matters, please feel free to contact her on 021 528 570, or email amanda@buildingrecruitment.co.nz.

• Dealing with poor performance

• The average cost to lose at the Employment Court is $35,000 (not counting time lost being away from your business)

• The average of rulings is 50 percent in favour of the employee (www.hrtoolkit.co.nz Published in April 2016)

There is a total of 50 points to be gained:

• Identifying potential within your staff • Setting KPIs • Managing performance reviews • Personnel information and privacy act • Contract compliance • Establishing if someone is an employee or a contractor • Employment Relations Act 2000.

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www.canterburytoday.co.nz April/May 2018 | 13

Management | Marketing

Selling yourself By Natalia Rietveld

Marketing holds a lot of unknowns; in a family full of small business owners, I know the stress of uncertainty and the fear of wasted dollars. When it comes to marketing, and by marketing I’m talking everything from branding to advertising, it’s difficult to know what to spend and it’s easy to go overboard. If tech companies are anything to go by, according to the Market Measures Survey, conducted by tech marketers Concentrate, it would suggest spending an average of 39 percent of your turnover on marketing, as is the average spend for tech companies in New Zealand. Of that 39 percent, the survey cites that nearly half is spent on websites and industry events. As the technology sector is New Zealand’s third largest industry, you would think those stats would be a safe bet. However, upon further research it seems the general rule of thumb around budgeting for marketing is that companies spend anywhere between five and 12 percent of their annual turnover. The CMO Survey backs this up, showing that of the 214 respondents, the average marketing spend was 7.8 percent of their revenue.

Sean Perrett of Perrett Construction Ltd recently begun the process of rebranding his business in Christchurch. For brand development, we’re talking completely redeveloping the business’ identity, quotes have come back at up to $7,500. That does not include getting all his work vehicles re-sign written, updating his business cards, and does not touch on a website. New websites can be as expensive or as inexpensive as you please; ranging from $300 — $7000 +. Not including monthly hosting fees. This price depends on whether you are willing to create your site based on a template, or whether you’re willing to pay someone to build it from scratch. The best way to know what to spend on marketing throughout the year is to have a solid business plan in place which includes a marketing strategy — that means knowing your goals and the growth you wish to receive for your business. For business plan templates or tips, The Ministry of Business, Innovation and Employment has some useful links.

For start ups, or those who are still in the process Advertising is a whole new kettle of fish and of developing their brand, that percentage may be knowing your target market is crucial to getting a lot higher. this right.

The CMO Survey found that spending on traditional advertising (any form of advertising that does not involve the internet) i.e. radio and television, has declined across the board while digital marketing spend is on the rise. That’s not to say that traditional means are not successful and having a solid marketing strategy

in place will help determine where your dollars would be best spent. Again, it all comes down to your target market and there will be aspects of trial and error. Remember to keep track of what is working and what is not, and don’t be afraid to try new revenues.

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RYCO Hydraulics started manufacturing hoses and fittings in 1946 in Melbourne Australia, forging their name amongst the world’s leading high pressure hydraulic; hose and fittings manufacture and suppliers with the belief that “Higher Technology Equals Greater Performance”.

Who can buy RYCO? RYCO quality range of hydraulic hose and fittings are supported by a network of loyal and committed distributors worldwide. Hoseman are the RYCO 24•7 franchise and distributor for RYCO through Christchurch.

Hoseman Limited Christchurch 027 347 4800 (24 hours) rodger@hoseman.co.nz

CALL, CONNECT & GO 0800•111•24•7 www.RYCO247.com 14 | April/May 2018 www.canterburytoday.co.nz

www.thegoodoil.nz Call Kristie on 0064 3928 1736

The Good Oil can be purchased at your local supermarket

Management | PR

The power of PR and its benefits to your business

Here are three reasons why your business should consult a PR professional sooner rather than later: 1. Crisis time is not when you should be looking to hire a PR agency. By having communications professionals that you trust, fully briefed on your brand, you can manage any potentially tricky situations with a great deal less stress because you are all on the same page.

In business, as in your personal life, reputation is everything. To be a credible player in any industry your reputation plays the biggest part in your success. It ensures your business continues, is the glue between you and your existing clients and creates trust with potential customers. By definition PR is “building a mutually beneficial relationship with a company’s various publics,” with the power to reach large audiences. Telling your positive success stories and building a reputation affects what your audience perceives about your brand and organisation. Public relations create a platform that utilises media engagement to communicate your story and brand voice. Over the past year, we have all seen examples of the power of PR and what can happen to reputations when things go wrong or an organisation is unprepared. It’s important to build up positive engagement or ‘brownie points’ with your audience. It’s a little like saving for a rainy day because for whatever reason, one day there might something negative attributed to your brand and you want your

2. Telling your audiences the good news stories underpinning your brand are not just for the benefit of your customers, but also make your staff feel good about being part of your organisation. It’s a win/win.

"Key messages should articulate what it is that you most want your target audience to know about your organisation" PR general manager, Lisa Powlesland

audiences to recall the good things about you to help outweigh the negative. The first step is a good communication strategy. With the power of social media, how we communicate has changed. Consistent, clear communication of your organisation's messages has never been more important. Businesses of any size should

have a communication plan which includes some form of PR, along with key messages that can be woven into all external and internal communication. Key messages should articulate what it is that you most want your target audience to know about your organisation. They should reflect your organisational beliefs and objectives and be relevant to both internal and external audiences.

3. If you have a good relationship with your PR consultancy they will be looking for opportunities to include your brand in news stories with their regular news contacts. With media organisations getting leaner, they look to their key PR contacts to provide story ideas and content that has integrity. That’s where choosing a well-respected agency is important. If in doubt, check the directory of member agencies listed by the PR Industry Association of NZ www.prinz.org.nz.

Article by Lisa Powlesland, general manager at Purple Sherbet PR: lisa@purplesherbet.co.nz, www.purplesherbet.co.nz.

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www.canterburytoday.co.nz April/May 2018 | 15

Management | Technology

Your guide to cyber security By Lydia Truesdale

More than 856,000 (or one in five) Kiwis are affected by cybercrime each year, at an estimated cost to New Zealand of $257 million in 2016, according to Microsoft. Breaches in cyberspace are commonplace today and cyber security is becoming increasingly more prioritised by businesses as a result. New Zealand’s National Cyber Security Centre (NCSC) exits to assist nationally significant organisations including government departments, key economic generators, niche exporters, research institutes and operators of critical infrastructure, with specialist information security services, advice and support. It defines a cyber-security incident as an “occurrence or activity that appears to have degraded the confidentiality, integrity or availability of an information infrastructure”. In its 2016/17 report, the NCSC stated that New Zealand faces both direct and indirect cyber threats. “The connectivity and speed of the internet has brought New Zealand closer to international customers, but it has also brought us closer to the global domain of malicious cyber actors,” it says. “An accident at a nationally significant organisation is likely to have a wider impact on the functioning or administration of a key government or economic sector.

“Organisations should be aware of the risks that come with IoT, and demand baked-in security from providers and vendors.” The report points out that modern organisations often rely on technology systems that are highly connected and in many cases, allow a range of third parties to access parts of their network (lawyers, accountants, suppliers, customers, and managed ICT and security providers). “Immunity of the herd will be critical to managing cyber risk.” It identifies public attribution as one way to reduce the efficacy of malicious cyber actors, by revealing their tools or increasing the reputational costs of intelligence legitimacy. “Underpinning insecurity in cyber space are many non-technical economic, social and strategic factors. For example, a consumer who places price ahead of security diminishes the economic incentive of businesses to improve the security of their products.” In its independent evaluation it estimated the potential cost of advanced cyber harm on New Zealand’s nationally significant organisations to be in the order of $640million annually. In 2017 the NCSC delivered a new advanced cyber defence (CORTEX). “The variety and seriousness of cyber threats from statesponsored and other malicious actors continues to evolve and the NCSC will continue to adapt to meet them,” NCSC director Lisa Fong said in the 2016/17 report. The NCSC aspires to a strategic goal of “impenetrable infrastructure” by 2020.

The truth is, no one is ever 100 percent protected Good cyber security involves the following: from hackers and online scammers — but there are things we can do to lessen our chances of 1. Determining what assets you need an attack. to secure. 2. Identifying the threats and risks that could affect those assets or your business overall.

How cyber secure are you/your business? 1. Are your software and operating 2. Are your wireless networks

3. Identifying what safeguards you should put in place to deal with threats and secure assets.

3. Have you set up firewall and

4. Monitoring your safeguards and assets to prevent or manage security breaches.

systems kept up to date? secure?

other security?

4. Do you have secure access to

your devices and computers?

5. How educated are you and your

employees on cyber security?

5. Responding to cyber security issues as they occur (such as an attempt to break into business systems). 6. Updating and adjusting to safeguards as needed (in response to changes in assets, threats and risks).

NCSC-recorded incidents

2014/15

2015/16

2016/17

Public sector entities

114

169

211*

Private sector entities

146*

Other

Total

190

338

396

*A change in incident recording allowed more than one victim per incident, therefore the number of public and private entities affected differs this year from the total number of incidents.

7 ways to maximise your PC’s performance When you’re hard at work the last thing you need is for your PC to start playing up.

thing to do is clear your browsing data, cache and cookies regularly to prevent slowdowns.”

2. Ditch your ‘bloatware’

Then, he adds, it’s time to ditch your “bloatware” Being hindered by your computer is something as when you buy a new PC you would typically most people can relate to. A recent study by Crucial found that the average person’s patience expect it to arrive with a clean slate however, with slow technology lasts 60 seconds before we manufacturers sometimes fill their machines with software that can clog you up. start to get irritated. Among the top things that cause people most grief, are frozen (47 percent) “If you come across a programme that you’ve and slow computers (40 percent). never used before, this could be bloatware. This slows down your system and will take up storage Senior product line manager for computer memory and storage company Crucial, Jonathan space. Like any other programme, you can uninstall bloatware via the control panel.” Weech says, “Anybody that works with a PC for their job will at some point have had to deal with it freezing and screeching to a halt. It’s a problem 3. Limiting start up applications many of us experience, but how can people “One of the many reasons why a PC can take solve it and free themselves from the spinning quite a long time to boot up is the number of hourglass of PC death?” applications trying to run when the computer is turning on. Some of these are essential, but So here are seven tips from Crucial to help programmes you don’t need open on start-up, you to speed up an old or slow PC and improve like Skype, can be disabled using Task Manager reliability; to stop technology from holding in Windows 8 and 10, which can identify you back. programmes with a high impact on start-up and allow you to disable them. In older versions of 1. Clear your cookies and Windows you can do this via MSConfig cache adding and make the change within the System “Web browsers like Chrome tend to hold onto Configuration tool.” everything you do when online. Cookies are helpful and will store usernames and passwords 4. Defrag your hard drive for websites, but this can also slow down An old tip, but still a relevant one, is to defrag your computer. your hard drive. “Most PCs and laptops come shipped with a mechanical hard drive, “Internet browsers also use the cache to speed which uses spinning parts to access data up page loading, but this process in itself is stored on them. As this data builds, the hard saved down as a file on your PC. This builds up over time and can slow down your PC. The best drive can overload itself and slow down PC 16 | April/May 2018 www.canterburytoday.co.nz

performance. To prevent this, use the windows disk defragmentation tool to boost efficiency by reorganising your data.”

5. Ensure your antivirus is up to date “It goes without saying, but you should regularly run antivirus programmes to check for viruses and other malware. Not only do these slow you down, but they also lead to security faults. Ensure your antivirus is always up to date, schedule regular scans and only have one version installed as two will slow you down.”

6. Upgrade your memory “Pretty much everything a computer does, like turning on, moving the mouse or running QuickBooks, requires the use of memory. Older computers can struggle to keep up, but by upgrading the memory in your computer you can perk your PC back up to its old self. Installing memory might seem intimidating – but no

computer skills are necessary and it’s as simple as replacing the batteries in your TV remote.”

7. Install an SSD Finally and unsurprisingly from a company like Crucial who makes the things, Jonathan’s last piece of advice to maximise a PC’s health is to install an SSD. “Slow, outdated technology not only wastes time and money, but it can be incredibly frustrating. “Installing a solid state drive (SSD) and replacing your hard drive can give you near-instant start-up and loading times, so your computer can turn on quickly and open anything pretty much immediately. “This is because SSDs do not have any moving parts, unlike a regular hard drive. Certain SSDs also come with government grade encryption which can help to protect every file stored on your computer in the case of accidental data loss.”

Transforming the way people connect

When two brands at the cutting edge of technological innovation collaborate and combine their market leading expertise, the results can be nothing less than extraordinary.

expertise in installation, Kodum was an obvious strategic partner for Canon in its latest venture. Subsequently, the Canon Kodum partnership has manifested in a service that no longer requires multi-subcontractors to realise a technological vision.

for any requirement they may have. “Kodum’s expertise and Canon’s APAC Scale allows this industry leading partnership to provide seamless, standardised user experiences for any one person, in any size organisation, anywhere in the world.”

advanced video technology partner. Of the exciting technology, National Collaboration Manager at Canon Business, Ben Smythe, says, “Travelling all day for a two-hour outof-town meeting means sacrificing both work and personal time.

This is certainly well evidenced by the exclusive partnership between Canon New Zealand and Kodum - the first of its kind in New Zealand, and a coup for businesses with a need for AV systems that truly enhance their working environment.

Both experts are playing to their strengths and the meeting of these two great industry leaders has given rise to a revolutionary end-to-end integrated technology environment for workplaces.

Another new ground-breaking development for Canon comes off the back of a partnership with Cisco NZ - the emergent technology ‘Cisco Spark Board’, which is a true industry game changer.

“This technology will allow our clients to work with anyone, anywhere in the world using platform agnostic meeting room technology.”

Of the partnership, Chris Maclean, General Manager of Canon Business, comments, “When we looked for a partner to be able to offer this confidence to our customers, Kodum was the clear choice - the market leader, with a deep understanding of the connection between AV and IT.

A touch-based conferencing device that combines wireless presentation, digital whiteboarding and video conferencing all in one, the innovation is all made possible thanks to Canon’s position as Cisco NZ’s leading

Canon Business has long been synonymous with and highly respected for its creation of easy-to-use customer solutions that are straightforward and hassle free, enabling them the freedom to focus on what really matters to their business. Managing the meeting room design for many large and security conscious New Zealand companies, Canon is transforming the way people connect. With stunning image quality sitting at the core of everything it does, its range of corporate services are second to none. Video conferencing, digital signage, interactive displays and whiteboards, and projectors are all part of Canon’s state-of-the-art portfolio. Given its compatible vision and values, and its highly regarded

“Together we are bridging the gap between technical requirements and seamless user experience to deliver easy to use, productive AV and collaboration tools across New Zealand.” Andrew Green, Technical Director at Kodum, adds, “Like Canon, Kodum is a proven market leader in the delivery of high-performance technology environments. We are experts in leveraging the technology and the platforms that may already exist in our client’s business, or we can design robust, secure leading edge solutions

For more information, visit canon.co.nz/ business/video-conferencing, or call the Canterbury team on 0800 222 666. 1 Treffers Road, Wigram, Christchurch, 8042

Cover Rucklidge Cover story Story|| Julia Leeann Watson

MENTAL HEALTH CRUSADER By Natalia Rietveld

For more than 10 years Julia Rucklidge has been battling society’s norms, highlighting the importance of nutrients on mental health

18 | April/May 2018 www.canterburytoday.co.nz

Cover story | Julia Rucklidge Julia Rucklidge doesn’t hold back. She has had her fair share of blows and setbacks, yet continues to battle through, because she knows that she is onto something worthy of the fight. New Zealand is currently in the middle of a mental health crisis, and I don’t use the word ‘crisis’ lightly. If you think this is something that doesn’t affect you, think again. In a media release by the Mental Health Foundation (MHF), chief executive Shaun Robinson said, “Half the New Zealand population is living with mental health and wellbeing issues right now”. Half the population. This affects you. If not directly then through your family, your friends, your community or your business. Something needs to change; the Mental Health Commissioner's Monitoring and Advocacy Report 2018 noted that mental health and addiction services are under immense pressure and many needs are not being met. “When you go into any field you go in with great optimism,” Julia says, “you believe the treatments that are available currently are working and that people are getting better. In the area of mental illness, I can’t confidently say that is the case.” We know nutrients are vital for brain health; 10 years ago that would have been an absurd suggestion and that is what Julia has been fighting, and she is winning – slowly. Julia has a PhD in clinical psychology and is a professor at the University of Canterbury. She has encountered many a sleepless night and jumped through many a hoop to get the results she has seen with nutrients — but there is still a hard slog ahead.

How the connection was made While Julia was amid her PhD at the University of Calgary, Bonnie Kaplan, Julia’s PhD supervisor, was approached by a group of families in Southern Alberta, Canada, who were treating themselves with nutrients. “Some of them had very serious psychiatric disorders and they were claiming they were getting well,” Julia reveals. These families were not scientists but they knew if they were going to make controversial claims they had to be able to back them up. “My supervisor was fairly sceptical but then they sent her data, she agreed to do a clinical trial back in the late 90s.” This was enough to catch Julia’s attention, but although she was intrigued, she didn’t think that moving from experimental research to the effects of nutrition was her place. “I thought psychiatrists should be doing it, but none of them thought it was worthy of investigation.”

In the interim, after working in Toronto at The Hospital for Sick Children (aka SickKids) for two years, Julia and her husband moved to Christchurch after Julia nabbed the role of child psychologist at the University of Canterbury in 2000. By around 2005 Julia had become increasingly dissatisfied with, and aware of, the outcomes for people with mental illness. Bonnie was publishing preliminary trials on nutrition, families were saying they were getting better and Julia caught wind of suggestions that micronutrients may be the way forward. “As scientists we should be investigating other options no matter how crazy those ideas might be, no matter how controversial or how much they contravene our current way of thinking,” Julia says. And with that in mind she thought “why don’t I just study it, it can’t be that difficult”. Naivety, as it seems, was bliss. “Little did I know that this was going to be an unbelievably interesting journey, but one filled with controversy and obstacles. I didn’t expect the level of criticism I received from professionals in the field who held the common belief that nutrition is irrelevant to mental health. I can assure you now, it is not.”

The hoops Julia’s approach is not like most, not just in her research but how she goes about it. “I want to determine if it works and that upsets some researchers, because they believe you have to have a hypothesis and know why it might work before you start determining if it works or not, and I think well… you could do it that way,” she muses. “It started with these families that claimed they were getting better; let’s first determine if they were right.” This approach has meant nothing has come easily to her. Julia’s first trial looking at mood stability in adolescence didn’t even make it past ‘go’. After originally being turned down by the Canterbury Ethics Committee, Julia had to go to the National Board in Wellington to appeal the decision. “A lot of scientists would have given up. I was constantly asking myself ‘Am I doing the right thing,’ ‘Am I being blinded by something that everyone else is seeing, that this is such a dumb idea’?” Regardless, persistence was key and it was agreed the study could go ahead, but the beginning was also the end. “We couldn’t recruit anyone into the study because no one would send us patients.”

Potential referrers thought there was absolutely no way micronutrients would be effective. As such, Julia had to essentially abandon that study, but not willing to give up she moved on to the effects of nutrients on people with ADHD. Julia was turned down for every grant she applied for, but the study on ADHD finally got underway. She did all the leg-work, collecting all the data, meeting with patients and doing so on no more than a few thousand dollars, all while in the face of scrutiny and scepticism. She was asked, “Julia you’re handing out these nutrients, how do you know that they are not harmful?” Julia accepts that as a valid question, but when compared to other medications already on the market such as Ritalin LA, commonly used for ADHD, with side effects such as suicidal thoughts, new or worsening aggressive behaviour, seizures, blurred vision, restlessness — the list goes on – Julia says micronutrients have yet to present any unfavourable outcomes.

“It saddens me that we have a crisis on our hands with children in schools who are suffering from anxiety, when we have done research with children after the quakes showing robust improvements in their anxiety with the use of nutrients.”

“In the short term, based on our data over 10 years, I feel confident that we won’t cause any detrimental effects with micronutrients. We take blood samples to ensure there are no adverse effects on people’s kidney functions and liver functions etcetera. “We have never had a serious adverse event in our clinical trials and that will more typically happen when trialling medication.” We consume nutrients every day in our diets and the micronutrient formula is ultimately a mixture of essential vitamins and nutrients needed for our brains to function optimally.

him, he had shown minimal progress, so we trialed micronutrients and within two weeks his symptoms were gone — you don’t forget that. “Especially when you have invested everything in traditional approaches to no avail and then to have such a substantial change in such a short amount of time, it got my attention.” And the success hasn’t stopped there. In Julia’s first open-label trial for people with ADHD, again yes she was nervous that she would cause harm, but person after person was coming in saying they felt so calm and focused, she knew then that she was on to something. After the September earthquake, Julia was feeling pretty hard done by but it presented an opportunistic pilot study. Those who happened to be taking micronutrients at the time of the earthquake, recovered faster in terms of stress and anxiety, compared to those who were not taking micronutrients. When the February earthquake struck Julia was about ready to give up. Her home was damaged, the psychology department was shut down and she was working off minimal resources in Canterbury University accommodation, intended for important guests. But after seeing so many people becoming well and the effects on those after the September earthquake, she had a will to continue fighting. Not only did she complete a randomised control trial with stressed and anxious adults, her lab also investigated anxiety and stress in children following the Christchurch earthquakes with remarkable results. “I shouldn’t have been surprised because I saw it after the September quake, but when you realise the extent of benefit that we provided to Cantabrians… at the end of the day it was a pretty cheap way to address the mental health needs of a population after a disaster.”

The push continues “I can get excited by the results but I can also get unbelievably frustrated about how difficult it is to translate research into practice.” Julia is a common face in media, she has presented at TEDXChristchurch which has seen more than 816,000 views on Youtube and she recently grabbed Jacinda Ardern’s attention when she saw the opportunity, and yet her voice continues to be somewhat unheard.

“It saddens me that we have a crisis on our hands with children in schools who are suffering from anxiety, when we have done research Regardless of the naysayers and the uncertainties, Julia stuck to her guns — and then with children after the quakes showing robust improvements in their anxiety with the use the earthquakes struck. of nutrients.” “I just remember thinking ‘this is so unfair’, there Clearly there is still a steep mountain to climb, had been so many battles and obstacles to get but Julia has a strength and determination this research underway… it was just one thing like no other. after another, you can’t help but take it a little personally,” she laughs. “It’s important for us to be investigating new But her persistence paid off and perhaps Mother Nature was lending her a helping hand. “Not only did we finish our first randomised clinical trial, we started the earthquake trial and that by far is the trial I am most proud of.”

“You never forget patient zero” Though breaking through mindsets hasn’t come easy, Julia has seen her fair share of golden moments, and it all began with patient zero. “Patient zero is the first time where you’re absolutely terrified you’re going to kill someone with vitamins and minerals, but you have this faith,” Julia explains. “It was a family with an adolescent with Obsessive Compulsive Disorder (OCD) who I had worked with using cognitive behavior therapy. Over the years I had worked with

approaches. There are so many people who have been completely let down by the mental health system and for the most part, their voices are ignored. What the Government continuously wants to do is more of the same. More of the same only gets us more of the same.” Mental Health Commissioner Kevin Allan even said it himself in his key findings from his recent report, “More of the same will not deliver the well-being and recovery-oriented system that is required”. That is why Julia is on this crusade; she knows, no matter the lack of support she receives, that what she is doing is helping hundreds of people.

If we can conquer mental health and well-being issues we could see thriving communities, families and businesses and micronutrients could be an integral part of the solution. www.canterburytoday.co.nz April/May 2018 | 19

Interview | John Scott

BARTERCARD’S

BIG MOVE By Natalia Rietveld

Bartercard New Zealand CEO John Scott takes on Australia, combining trans-Tasman operations, bridging the gap for networking across the ditch.

20 | April/May 2018 www.canterburytoday.co.nz

Interview | John Scott Contrary to his new title, John Scott is taking off his CEO cap and stepping back into his apprentice shoes as he enters a new market. “As with anything when you take over a new business, or get involved in it, you have to go in with an open mind and open eyes,” he explains. “You have to be present, spend time with people, listen to their concerns and watch and learn.” Though John confesses it is all very exciting, he is refraining from the ‘guns blazing’ approach, “you have to look at what is sustainable,” he says. “It’s not about imposing it’s about empowering.” Having been CEO of Bartercard NZ for the past five years and having had extensive involvement in business finance and data, John knows a thing or two about the systems in place and how it all operates however, he is very aware that there will still be a transition phase and Australia is a very different market. “I’m not going to go in and rush any decisions, we are going to do a proper 90-day review. “You always have uncertainty with transition, the key thing is to not make the mistake that Australia is the same market as New Zealand. You’re dealing with a very different culture, a very different business climate and a different approach to members. As a result, I almost have to be an apprentice again and learn and be guided by the team in Australia.”

No one likes spending money Admittedly we are all a little Dutch, as the saying goes, when it comes to spending money. Wanting to hold onto cash is universal and that’s why people love a good old-fashioned barter. Exchanging goods or services between one company to another is often a win-win, until the company you’re bartering with doesn’t have anything you need at the time — cue Bartercard. Bartercard is essentially business-to-business networking. By being a member of Bartercard, you’re gaining customers that may have otherwise looked the other way, but due to the comaraderie between members, not only can you gain new customers, you can potentially gain new goods or service suppliers, if not, you now have accumulated trade dollars to spend elsewhere when you need to.

Bartercard has 24,000 businesses onboard and 55,000 cardholders throughout Australia, New Zealand, China, the UK, the USA, France, India, South Africa, Thailand with Israel due to come onboard this year.

“The key thing is to not make the mistake that Australia

The question you need to be asking yourself is, how often do you have resources going to waste?

different approach to members.”

Staff being under-utilised, a hotel room left empty, a restaurant below full capacity? Bartercard utilises that downtime and spare capacity. By using it in trade you are effectively getting something you would have otherwise never had. Creating new business without having to put rooms or tables (as an example) up at discounted rates. “We are all about you growing sales without discounting,” John clarifies, “it then allows you to reinvest those sales into other areas.” Through Bartercard, your sales can grow around 10 percent in the first 12 months. Once you become a member you are not then left to your own devices; Bartercard continuously offers networking events and trade show opportunities to further increase your reach, as well as providing free advertising nationally and internationally.

is the same market as New Zealand. You’re dealing with a very different culture, a very different business climate and a CEO John Scott

It takes more than one It’s not often you’ll hear from a CEO, stepping into a greater role, that they ultimately want to achieve redundancy. “I want to develop successors, but more importantly, if I do my job properly my role won’t exist.” He says this because, by empowering his staff to give it their all, there will be no hierarchy, it’ll be an even playing field utilising the best of finances, technology and innovation. John holds his team in New Zealand in high regard and says he is only a very small piece of the puzzle that is Bartercard. The Kiwi ingenuity gene, he says, is alive and well and he is eager to see what can be unlocked in Australia.

“I just think because of the time differences it is working very well, but you have to make sure to eat well and exercise and have some down time and be sure to measure and pace yourself.” Sounding like he seems to have it all worked out he jokes, “the theory is great the reality might be totally different,”– the scale of the job he is undertaking clearly not having any effect on his humour. His wife and two daughters are aware that it will be a busy few months while John is finding his feet and adapting to the new lifestyle.

John laughs that his family don’t really miss him too much; he arrived home recently to “I’m very humble about the opportunity and the a house full of his daughter’s friends who trust that has been put in me by the board, clearly were practicing for The Royal Family Varsity Crew they recognise the innovation that we have over auditions (a dance group), and they barely batted here and our new approaches, and because we an eyelid when he walked through the door. have done it in very lean way, they want similar things done in Australia. It’s a huge testament to “When you’re busy with your own dreams, life goes on as usual,” he continues. the team over here, I am just the figurehead, it’s all credit to them.” “We realise it is a great opportunity and we

“It’s not about doing a hundred percent of your business through Bartercard, we are talking maybe only five percent of your business, it’s complementary to your cash business. But if you do it properly, it then means you improve your margins and returns on the cash business that you have, because you’re conserving cash and investing it in the areas that you want it to go into. His team are responsible for hundreds of initiatives within Bartercard including building It’s important to note that for all taxation Bartercard’s Marketplace to simplify and and accounting purposes one trade dollar is expand trading across their network, which they equivalent to one New Zealand dollar. It managed to complete in under three months. is a well-recognised and accepted method “All I had to do was push go,” John says, clearly of payment. beaming with pride from the result. Every new member of Bartercard receives an Marketplace has been wildly popular among interest-free line of credit, so trading with other members within New Zealand, so much so members can begin immediately. that it's being launched in Australia as well. As a means of connecting businesses and expanding networks, John wants to make the process as easy as possible, which is why combining New Zealand and Australian operations was the obvious choice.

“My style of leadership is you invert the pyramid and I’m at the bottom. It’s about getting the right people and giving them the right resources and empowering them to get on and do their job.”

“A lot of the business is being done across the trans-Tasman and we want our members to be able to, more easily, facilitate that across the two economies. It’s a simplification of the model, what do members want more from us and how do we provide that for them?”

Settling in John’s home base remains in Auckland and you’ll believe him when he says splitting his time evenly between both countries is going smoothly.

will just take it as it comes.” It’s exciting times for the Bartercard network, John is already in the process of developing a shared service model to support the requirements of the enlarged business and digital transformation will remain a key focus. Members have a lot to look forward to in the coming months and years. Admittedly John’s a bit biased, because he truly believes in the power of his product. His enthusiasm for not only the company but the people within it was apparent from the moment our conversation began. It’s a big job, no one is denying that, but John has managed to utilise the time difference, and replacing his office chair for the golden sands of Surfers Paradise is accumulating no complaints. “Welcome to my new office,” he muses.

www.canterburytoday.co.nz April/May 2018 | 21

Management | Life and Style

Lifestyles

By Lydia Truesdale

1. Allbirds runners Allbirds is branching out from wool and introducing a suite of tree products. Using ethnically-sourced Eucalyptus fibres, the Tree collection provides a cooling effect by wicking away moisture to deliver unmatched breathability for the ultimate comfort in footwear, so you can keep active in style.

RRP: $160 www.allbirds.nz

2. Freedom Furniture Reno Bed Put the day’s stress to bed because sweet dreams are made of this: Handcrafted from solid Prima Vera, Freedom’s Reno Bed provides the perfect touch of natural warmth to transform your bedroom into a hibernation haven this winter. RRP: $1,399 www.freedomfurniture.co.nz

3. Freedom Furniture Reno Dresser 6 Drawer It may have a sleek, clean profile but it does your dirty work for you, hiding your not-so-wardrobe-friendly items like chunky jumpers and socks. The natural Prima Vera timber radiates cosiness about the room. RRP: $1,499 www.freedomfurniture.co.nz

4. RED Hydrogen Holographic Smartphone Keen to get your hands on the world’s first holographic media machine? In one fell swoop the future of communication, information gathering, holographic multi-view, 2D, 3D, AR/ VR/MR and image capture just changed forever. The Hydrogen One operates on Android OS and is sure to be an assault on your senses. Pre-orders have ended so keep an eye out for its worldwide release sometime in 2018. RRP: from USD $1,295 www.red.com/hydrogen

5. Jamie Oliver Wood Fired Pizza Ovens What’s a guaranteed way to make winter more enjoyable? A wood fired pizza oven. The Jamie Oliver Wood Fired Pizza Oven range is unrivalled when it comes to homemade pizza perfection. The refractory cement dome construction keeps the pizza oven hot for longer periods of time, longer than the stainless steel arch pizza oven alternatives. RRP: from $4,000 www.thecolombo.co.nz

22 | April/May 2018 www.canterburytoday.co.nz

www.canterburytoday.co.nz April/May 2018 | 23

Motoring | Hyundai Kona

Goods & Services | Mrs Poppins Umbrella Makeovers

Designer umbrellas for your garden Your sun umbrella need no longer just be a practical item to shield you on a hot day; it can now be a colourful design feature of your outdoor living space.

Hyundai Kona aimed at urban adventurers Hyundai’s new small SUV, the Kona, has arrived and is designed for urban dwellers with a flair for adventure and an appreciation of style. It fits alongside the family-friendly Tucson and larger seven-seat Santa Fe. The Kona delivers just what you’d expect in a modern-day compact SUV—agility, refinement, on board technology, safety and practicality. All vital ingredients to compete in a market segment that is experiencing significant demand and expanding rapidly. Hyundai New Zealand general manager Andy Sinclair says the Kona addresses a new group of motorists looking for a vehicle that complements their lifestyles, and is designed for those who have a sense of urban adventure at heart. There are nine exterior colour options, including striking new orange (Tangerine Comet)and blue hues, plus an optional black roof to create an appealing two-tone finish.

Drivers can access their familiar map functions, make calls, use subscriptions-based music services such as Spotify and SMS’s can be read out to the driver. The Kona model range begins with an entry two-wheel drive, 2.0-litre naturally aspirated engine with a six-speed automatic transmission and steps up to the 1.6-litre turbo all-wheel drive model with a DCT seven-speed auto. The 2.0-litre engine produces 110 kW of power and 180 Nm of torque, returning fuel economy figures of 7.2 litres per 100 km. The 1.6 turbo produces 130 kW, 265 Nm of torque and returns economy figures of 6.7 litres per 100 km. There is no manual option. Moving up from the entry specification, the Elite version, priced at $36,990, offers a full leather interior, heated electric front seats, wireless smartphone charging, headsup display, LED headlights and 18” alloy wheels.

The Kona’s interior looks sophisticated with contoured surfaces and controls that pay close attention to ergonomics. A large central tablet-style multi-media display on the dash is positioned in a ‘floating’ style that will be included in other new Hyundai models in For more information, visit: the future. www.hyundai.co.nz/kona.

Mrs Poppins' umbrellas are now available in a huge range of fashion designs and colours, aimed at brightening up your outdoor living area or blending in with your foliage or landscaping. Mrs Poppins Umbrella Makeovers is the brainchild of Gail Lewis, the owner of Le Comte Interior Design and Decor in Christchurch.

“They are all individually made and the fabric is reversible; it can be light on one side and dark on the other. “One of the most important things for a woman when building a house is often the soft furnishings and these days our outdoor living is just as important, if not more important. “These umbrellas will liven up your garden and outdoor area and we will also do coordinating cushions. They have the wow factor; they have the edge. They are professionally made to a high-quality standard.” CT

Mrs Poppins Umbrella Makeovers Le Comte Interior Design and Décor Gail recently began making sustainably 212 Maidstone Road designed sun umbrellas using clients’ existing Christchurch outdoor umbrella frames, but replacing the worn (03) 358 8291 coverings with colourful new canopies in a huge gail.lecomte@xtra.co.nz range of patterns. www.lecomte.co.nz “My interior design business has been around since 1994, but the Mrs Poppins umbrellas are new,” Gail says.

— Advertising Feature

“They are ideal for when the shade is damaged, but the frame is still in excellent condition, with no twisting or warping. We’re also going to focus on supplying new umbrellas with goodquality aluminium frames.” Mrs Poppins' umbrellas are made from hard-wearing outdoor fabrics, guaranteed against fading for three years. These fabrics are designed for New Zealand and Australia to ensure extra UV protection from our climatic conditions. “The unique thing is you can have funky patterns and textures; there is an unlimited variety. People probably don’t realise that they can get these fabrics that will make their outdoor area a living area,” Gail says. Showroom consultation by appointment 212 Maidstone Road, Christchurch www.lecomte.co.nz Gail Lewis Interior Design & Decor

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We are proud to support Gail at Le Comte Interiors. 24 | April/May 2018 www.canterburytoday.co.nz

Food & Hospitality | High Country Salmon

Fabulously fresh and full of flavour

The fish farm High Country Salmon is so popular in the summer, that some days it attracts 1,000 people, only 200 short of the population of its town. Located three kilometres south of Twizel, on the corner of Wairepo Arm, the farm was started by Richard and Margaret in 2000 thanks to Richard’s lifelong love of salmon. He had the vision of growing “beautiful fish in this pure high country water flowing through the hydro canals and selling them to passing tourists,” says his son, High Country Salmon part-owner and general manager, Peter Logan. Richard’s vision was well and truly realised. With support from the power company, and after getting through all the red tape, the fish farm began. “Unfortunately Dad passed away a number of years back now. We’ve had some great managers looking after the business since then, but I’m excited to be back from overseas work and managing the business for the last year now,” says Peter. All the early work was on a DIY shoestring budget, with Richard living on site in a camper van and getting a lot of help from family, friends and one employee.

“But as our visitor numbers have grown we’ve needed a larger shop and a wider range of salmon and café options. The whole operation had to get bigger,” he says.

“We’re quite proud that after

Peaceful scenery at the floating shop and café.

18 years on the same site, dive surveys show no buildup under their fish pens.” Part-owner and general manager Peter Logan

High Country Salmon grew to employ 25 people. The business also gives back to the local community by sponsoring events and offering donations to groups in need.

Reducing their environmental footprint

High Country Salmon works hard to reduce it's “We built our first little open air shop floating on the water and harvested fish and sold them out of environmental footprint, as it intends to stick around into the future. a chilly bin. Fun and authentic!

The entrance to the High Country Salmon farm.

“You’d be surprised at the number of pipes, pumps and tanks it takes to collect all the waste from processing, the café and toilets, so it can be trucked off site for proper disposal. “We’re quite proud that after 18 years on the same site, dive surveys show no buildup under their fish pens, thanks to the steady water flow and healthy population of wild trout and salmon outside the pens to clean up any stray fish

pellets. A fact the local trout fishers don’t mind either,” says Peter. CT High Country Salmon 2602 Twizel-Omarama Rd Twizel 0800 400 385 sales@highcountrysalmon.co.nz www.highcountrysalmon.co.nz — Advertising Feature

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www.canterburytoday.co.nz April/May 2018 | 25

Food & Hospitality | Southern Clams

Caring for the environment that provides A Dunedin man says his seafood business takes good care of the waters it harvests from, as it needs them to thrive. Founder and managing director of Southern Clams, Roger Belton has built an industry around harvesting littleneck clams, crabs and scallops from Otago bays over the last 35 years.

His team has carved out niche markets in Europe, North America and Asia, as well as supplying the New Zealand market.

and pillage and as soon as it’s buggered we’re gone.’

base line report done in 1983 and have used that to compare changes in biomass to ever since.

“It’s essential that we are sustainable because the value of the business is really only the value of production, or production potential going forward. So it’s a bit of a no brainer,” Roger says.

“It takes a long time to build a reputation, a clientele, and the utterly unthinkably stupid thing to do would be to put yourself in a position where you couldn’t respond to that demand when you’d spent so much time building it.”

They’ve had seven independent resource surveys undertaken in their main harvest areas since then.

“I don’t get those who with rabidly anti-business perspectives that go ‘oh we’re only there to rape

Southern Clams has actively monitored shellfish environments from the beginning. They got a

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“We learned that some areas are much more productive than others. The most productive area, Blueskin Bay, started with a biomass of about 12,000 tonnes. The biomass estimates over the past 32 years have been between 10,500 and 13,500 and are remarkably stable.” Roger says the shellfish must meet strict sanitation standards to be accepted into markets they sell into. The easiest way to protect New Zealand’s historically neglected wetlands has been to provide an economic argument he says. “Thirty years ago it was quite difficult to win that argument. Now we can put it on the table and say ‘hey, we’ve got these areas that are producing 25 tonnes of clams per hectare per annum, and we can do this forever.” Southern Clams is also offsetting the carbon footprint of it's exports, as it needs to fly it's live clams to overseas markets. To date it's planted $360,000 worth of trees. CT

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Food & Hospitality | Café Edge and Artisan Bakery

Fine fare for one and all Owner of the new Café Edge and Artisan Bakery, Stephen Anderson, says he wanted it to become a much needed hub for his community.

Edgeware, which also included an extension and refurbishment of the supermarket.

It seems his wish is coming true.

Although the menu is always changing, crowd favourites include the seafood chowder, gourmet pies such as chicken, cranberry and camembert and the classics, and “pretty wonderful” pastries made by their patisserie chef.

“That was one thing that was really missing in this area, a place where people could come and have a full café experience with a lot of different seating options, including the outdoor area,” Stephen says. He says they cater for a “diverse demographic” in St Albans, “right from the young ones through to teenage and young adults and older people. “So we try to cover most of those bases, but what we can offer as a café is plenty of seating, great food and coffee, and fantastic service.” Located on Edgeware Road, the café bakery was part of a three stage upgrade to FreshChoice

Stephen commissioned experienced chefs to design the menu, which he describes as “homemade food, made fresh on the premises, every day from our kitchen and bakery”.

The homemade pizzas are going down well, as well as the chicken burgers and the hot beef rolls. Another service the café offers is catering. A Roast meals will soon be available too. catering menu is in the pipeline and they kicked Cafe Edge also has a full range of fresh, hand off last December with a large booking of 250 baked artisan breads. Also proving popular are people, plus they can also host events, such orange and date scones and Belgium biscuits, all as birthdays. baked on site. The café seats 60+ people, is open from 7am They also prepare a range of healthy salads and to 5pm weekdays, 7am to 6pm on Fridays, and from 8am to 4pm on Saturdays and Sundays. CT gluten-free food for customers.

Café Edge and Artisan Bakery 59 Edgeware Road Christchurch (03) 366 4384 officemanager@freshchoiceedgeware.co.nz www.facebook.com/cafeedgeandbakery — Advertising Feature

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26 | April/May 2018 www.canterburytoday.co.nz

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Sport & Recreation | Supa Karts

Pedal to the metal High octane adrenaline is flowing through the veins of Nick Warburton and his wife Michelle, both committed owners of the iconic Supa Karts Indoor Raceway in Christchurch. It’s no wonder Nick gravitated towards an industry that operates at full speed; it’s a predisposition that was in his DNA from day dot.

“What we have found is that we are helping people to improve their driving skills. We offer quite a thorough amount of guidance and a safety “I’m a motor mechanic by trade. I became one as briefing, and a lot of this information crosses soon as I left school. I’ve also done a bit of motor directly over to driving on the road. racing in my time and worked with Rally New “We get kids in here who might be eight or nine Zealand. My uncle, father and my grandfather have all been involved in motorsport and off-road years old who have never driven anything before. From the get-go we really see them progress and racing and my grandfather actually won the it gives them a safe environment to learn in.” Monte Carlo Rally in the fifties,” Nick says.

“We have a lot of corporate events during the evening and sometimes during the day. It’s great for the wellbeing of staff to get out and about and bond with each other outside of the office. It also shows staff their managers are invested in their lives, and opens up the communication.” Owner Nick Warburton

“Michelle’s background is design, so between us we have some skills that fit really well with our business.”

Supa Karts has also won the hearts of many corporates who return year after year for team bonding events and work dos.

The duo’s skills and passion for what they do is obvious from the minute you walk through the door at Supa Karts. But it’s not just a zone for entertainment, the raceway has also proven to be a wonderful educator too.

Offering an uncomplicated and comprehensive service to corporates, Supa Karts has three different race options for groups. There is casual racing which is done on a time basis of 10 minutes with eight to ten people in the ride.

With a cafe, The Cake Eating Company, just two doors down and light refreshments available on site for purchase, businesses can make a day of it. Supa Karts is also open to its customers for hiring catering.

“If you have more than that you’d have different groups at different times. Two races each is only $55 per person.”

“We've got picnic tables for dining and in previous years we’ve had customers bring in subway and pizza. One customer even brings a BBQ in and a chef every year for their staff function.”

The next step-up is the Individual Grand Prix. Every driver gets the chance to drive the track in a 20 lap practice and qualifying race. “The fastest A brand new race track is available so there’s qualifier starts first in the 20 lap final race. The another great reason to check out the third option is the Endurance Race with options raceway— at pace! of 40 and 60 laps done in teams. Supa Karts “Teams are made up of two to six drivers and Corner of Buchan & Byron Street each person has a practice in the go kart they’re going to race in before they regroup to hash out a Sydenham Christchurch proper racing strategy. (03) 374 9425 “The race that follows is the number of laps racing@supakarts.co.nz timesed by the number of drivers in the team. For www.supakarts.co.nz the Enduro 40, with three people in each team, the race would be a total of 120 laps long.” — Advertising Feature

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Sport & Recreation | Avondale Golf Club

New clubhouse marks a new chapter for Avondale Golf Club There are mixed emotions among the members of the Avondale Golf Club. Sorrow that their beloved earthquake-damaged 1928 clubhouse (the Grand Old Lady) is now ear-marked for demolition, but also delight and excitement at the opening of their brand new purpose-built clubhouse. “It’s been a long time coming, but finally, it’s here” says general manager of the Club, Richard Sinclair. “The delay since the 1928 clubhouse was assessed as a total loss insurance claim, in both the September 2010 and the February 2011 earthquakes, has actually been beneficial. “We have been able to design and deliver a clubhouse funded totally from our insurance payout – costing just over $1,000,000 — yet with the best of furnishings and facilities. It has all been well worth the wait.” During that wait the 1928 clubhouse was still able to be used through the incredible repair and maintenance skills of Noel Hobson, a life member of the club and its patron. “We owe an immense debt of gratitude to Noel who must have spent up to 50 hours a week for the past seven years doing daily repairs on the old building, to keep it safe and also making and refurbishing fittings for the new one.”

CRW

Dennis Winter (Architectural Design Solutions) designed the building in the style of a large single-storeyed house, to fit sympathetically with neighbouring residences and to reflect the Grand Old Lady herself with a similar roof line, gables and a lean-to. “We wanted that historic reference. After all, the Grand Old Lady has stood atop her sandhill near Breezes Road, looking out over the golf links for

“We have been able to design and deliver a clubhouse funded totally from our insurance payout – costing just over $1,000,000 — yet with the best of furnishings and facilities.

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90 years – and in June next year our golf club will celebrate its centenary.” All the services you would expect in a modern clubhouse have been incorporated into the new building – a large, airy and bright communal

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lounge, toilets and locker rooms for men and ladies, a full commercial kitchen and a general use office. There are plans for a courtyard beer garden too. Amongst the clubhouse facilities though is a real surprise, a game changer – two full golf simulators. ”We are the only golf club in Christchurch to have these in the clubhouse itself. It’s a unique entertainment and interactive learning experience for our members and visitors alike, giving us the function of a driving range without having to acquire land.” The Avondale Golf Club is proud and protective of its heritage, but is also looking to the future and another 100 years of serving its golf community. Avondale Golf Club 141 Breezes Rd (Cnr Breezes and Wainoni roads) Christchurch (03) 388 8203 avondaleoffice@xtra.co.nz www.avondalegolfclub.co.nz

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Sport & Recreation | Waimairi Beach Golf Club

Waimairi looks to blood a new generation of golfers The Waimairi Beach Golf Club has a new club manager and he’s looking to recruit a fresh generation of members. Nathan Paul took on the role of club manager last October. He first started playing golf aged 18, in Dunedin, introduced to the sport by his parents. He moved to Christchurch in 1997 when he got a job at the QE2 driving range golf and sports club. “From then I was talked into doing an apprenticeship with the PGA (Professional Golfers Association) and it sort of just flowed from there. “I was a member at Waimairi Beach between 1997 and 2006, so when I first saw the job advertised I didn’t have to think too hard about it; I know the club and lots of the members well.” In 2011 the club was completely wiped out during the earthquakes, “so the current, redesigned course and club rooms that we’re sitting on, all came to fruition in May 2014”.

Nathan’s keen to bring the younger generation into the club – focusing on five to 35 year-olds to grow the future generation. “The reason I’m looking at 35 year-olds or younger, is they tend to be a wee bit time poor, so getting out on the golf course for them is a bit of a luxury and we are looking to add a bit of value to their membership. “We’ve put some pricing together, which works out at less than $11.40 per week, in terms of being a full member. So if they don’t play every week they don’t feel like they’ve missed out on too much in terms of financial outlay.” The club also has a new members’ induction programme, where senior members have offered to partner up with new members to show them the ropes. “Due to the quakes there’s a new layout at Waimairi. We’ve lost a lot of trees. We’re now more of a links style golf course than a parklands style. There aren’t too many of those around. We’re working on being the best links golf course in Christchurch.”

Looking down the third fairway at the Waimairi Golf Club.

There is a café/bar serving “great food”, which also attracts non-golf playing locals, and the club's organising many non-golf events for locals to entice them to visit the club. For Nathan the best part of his job is the people. “I’m not playing a lot of golf myself, but the people we have in the club, and the smile they have when they finish a round, that’s pretty much what keeps us going.” CT

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www.canterburytoday.co.nz April/May 2018 | 29

Focus | Rangiora RSA

A friendly club at the heart of a community The Rangiora RSA is the biggest RSA in the South Island in terms of members, and now with the new building developments, it is going to be one of the most modern. Stage one of the club’s rebuild has been completed. Stage two is well underway and expected to be completed by August.

The decision to build the new developments was also prompted by the need to undertake seismic strengthening on the existing building.

The developments include a new gaming room, lounge, restaurant, and garden area which includes an attractive water feature.

When the figures were done, it was decided it would make more sense to rebuild.

Ian Thompson, president of the Rangiora RSA, says the new facilities are, and will be, a great asset to the club and are part of the RSA’s move to make the club more family friendly and community orientated.

Ian says prudent financial management by previous executive committees had meant there was plenty of money in the coffers. Members were also asked to give a voluntary contribution when they paid their subs, and a large number generously donated — plus the club ran various fundraising projects.

“The RSAs had a conference about six years ago and decided we needed re-branding so that the Ian says the rebuild has gone surprisingly community knows that the RSA has facilities for smoothly, and he puts that down to the everyone, from the grandparent to the grandchild. excellent building team and the hard work of the committee. “We intend to be a hub in Rangiora, a vital part of the community where everyone feels welcome “We’ve used a lot of local tradesmen and they’ve been wonderful,” he says. and people of all ages want to join.”

“We intend to be a hub in Rangiora, a vital part of the community where everyone feels welcome and people of all ages want to join.” - President Ian Thompson

Being the largest RSA in the South Island means the club has a wide range of activities, facilities and events to appeal to different interests. The Spitfire on Victoria is a family-friendly restaurant and café, serving light meals and bar snacks along with it's a-la-carte menu and children’s menu.

Members of the club can also join one or more of the special sections. These include fishing, golf, pool, darts and indoor bowls. Each of these ‘sections’ are extremely social, providing great camaraderie, but they also

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Focus | Rangiora RSA participate in local and national competitions, and and respect. Assistance covers a wide range of as you’d expect, regular trips are organised by areas, both medical and practical. the fishing and golf sections. To ensure the original meaning of the RSA is The club’s women’s section is more than just a retained, the development incorporates several social club, it also organises many of the events murals which commemorate New Zealander's, at the RSA, including Poppy Day and the annual contribution in the two world wars. Street Day Appeal. As Ian points out, while the focus is on Ian says everyone at the club appreciates the community, the club never wants to forget valuable contribution made by the that RSAs were founded to support returned women’s section. servicemen and women. The Rangiora RSA also provides welfare support services to ensure all servicemen and women, and their families, continue to live with dignity

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decided we needed re-branding so that the community knows that the RSA has facilities for everyone, from the grandparent to the grandchild.” - President Ian Thompson

A mural of the Western Front in World War II is found in the new garden area, and one of a Spitfire inside the building.

Arthur - Nellie

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Focus | Rangiora RSA “We intend to be a hub in Rangiora, a vital part of the community where everyone feels welcome and people of all ages want to join.” - President Ian Thompson

Members of the club often give talks to groups and schools throughout the region on the RSA and on the contribution and sacrifices New Zealanders have made to various conflicts. Ian says he is always heartened by how well these talks are received and how much interest is shown by young people. He also appreciates the large numbers of children, young people and families who turn out for the Anzac Day services. The Ode is recited at all RSAs as a mark of respect for the fallen. And as Ian points out, the growing interest and involvement from

young people insures we will indeed continue to remember the fallen, as The Ode says. Membership of the Rangiora RSA is open to all adults. Annual subscription is $25. Membership also includes affiliation to other RSAs and clubs throughout New Zealand. CT Rangiora RSA 82 Victoria Street Rangiora Canterbury (03) 313 7123 www.rangiorarsa.nz — Advertising Feature

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Congratulations RANGIORA RSA We wish you well in your wonderful new premises.

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Focus | The Cashmere Club

A place in and for the community “I’ve been here at The Cashmere Club for nearly eight months now,” says Donna Hughes, the new general manager of the club. “As the first female appointed to the role, expanding The Cashmere Club’s services to be really welcoming to women and families is at the heart of my vision for the club’s future.” The Cashmere Club has been a true community institution in the south of Christchurch since it became an Incorporated Society in 1969.

Its current building was officially opened in April 1975 for the purpose of providing sporting, recreational and social facilities for members and guests. “I live locally,” says Donna, “and have always liked the community aspect of the club. After over 22 years within the hospitality industry, working in customer services and marketing to the level of executive management, I couldn’t resist the opportunity to apply for this position.” The Cashmere Club is really a hub for its members. It is also home to various community

“What is special about this club is its really strong link to its locality, not only for activities, but also in its sponsorship and in giving back to the community from which it draws its members.” - General manager Donna Hughes

and sporting groups such as the Sydenham Rugby Football Club, Rotary, Toastmasters, Probus Groups, Grey Power, Christchurch South Bridge Club and various recreational groups such as the Alpine Club, 4WD Club and a Rod and Gun Club. It will soon welcome the Christchurch Squash Club in a brand new purpose-built building “What is special about this club is its really strong link to its locality, not only for activities, but also in its sponsorship and in giving back to the community from which it draws its members.

“It’s been full on since I began – absolutely great — and I’m totally committed to and passionate about ensuring a very successful future for the club.” CT The Cashmere Club 50 Colombo St Cashmere Christchurch (03) 332 0092 cashmere@cashmereclub.co.nz www.cashmereclub.co.nz — Advertising Feature

“It has always had a reputation as being an excellent club with a relaxed and safe environment. “l want to pay tribute to that reputation and enhance it even further through new facilities such as a café, by providing craft beers on tap and expanding the garden bar, as well as offering family-friendly meals and activities. “We do have a membership of around 4,200, but the club’s strength and ongoing health is dependent not only on maintaining membership, but on growing and diversifying it.” Donna says she is really enjoying the range of projects and tasks she is responsible for as general manager. “It’s not solely marketing, or customer loyalty initiatives, but the whole raft of elements that make the club what it is, from managing the building itself through to administration and organising hospitality events.

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Focus | Age Concern New Zealand

A voice for older Kiwis

Some of Age Concern’s key recommendations • Increase Government funding for education and awareness to help prevent and protect older kiwis from abuse. • Help increase public awareness of elder abuse and promote positive attitudes to older people and ageing

Our older people are often considered a symbol of wisdom; vessels of knowledge filled with many years of experience.

Commonly Age Concern New Zealand sees abuse within four different categories – psychological, financial, physical and neglect – although often several types of abuse can occur together.

• Government funding to help reach 10 percent of lonely socially-isolated older people through a nationwide campaign

Native American elders often play the roles of teachers and caretakers of the younger generation, Hispanics consider old age a positive time in life and the Vietnamese have their elders make the final decision.

Age Concern New Zealand chief executive, Stephanie Clare, says she wants to spread the message that older people are an important and valuable part of our society and need to be treated with dignity and respect.

• Extend the scope of the Community Services Card to cover power bills in winter, own GP fees, regular dental and eye care and increase the subsidy for hearing aids

For the most part, our older Kiwis, our beloved parents, grandparents and great grandparents, are just as loved and cared for. However, with an increasingly ageing population stories of elder abuse and neglect are likely to rise.

Each year Age Concern’s elder abuse services receive more than 2,000 referrals from older people who may be facing elder abuse or neglect. That’s eight referrals every working day.

Age Concern New Zealand believes that older people/kaumatua should be treated with the utmost care, respect and dignity, but sadly a significant percentage of New Zealand’s older people are suffering from elder abuse and neglect. Elder abuse is an action or a lack of action that causes harm to an older person. There is a level of trust between the abuser and the older person so abuse causes distress in these relationships. Particularly as in the situations Age Concerns deals with, more than three quarters of alleged abusers are family members.

Stephanie says the charity is seeing only part of the problem. “Elder abuse is still hidden behind a curtain of shame the way domestic violence was about 10 years ago. So, although we are seeing referrals, what we are hearing is that there are actually more cases in the community that go unreported. With greater awareness and understanding, I think we’ll find that the referrals will increase, but so will better outcomes for older people in distress” The effects of abuse are devastating for older people. They can suffer from a loss of independence, lifesavings, health, dignity and security.

34 | April/May 2018 www.canterburytoday.co.nz

Age Concern New Zealand members have been active in preventing elder abuse and neglect for some 27 years and it is the largest provider of elder abuse and neglect response and prevention services in New Zealand. Age Concern New Zealand is a charity. It has a nationwide network of 35 local Age Concerns around the country that provide services, information and support to older people in response to their changing needs. To continue its important work, Age Concern relies on the help and generosity of New Zealanders. Visit www.ageconcern.org.nz or contact your local Age Concern to discover volunteer opportunities or make a donation. If you, or someone you know, is suffering from elder abuse, contact your local Age Concern, Age Concern Canterbury (03) 366 0903 for the Canterbury region or the free confidential helpline 0800 EA NOT OK (0800 32 668 65). CT

• Government funding for age-friendly rental housing • Require DHBs to make hospitals more age-friendly • Combat ageism in New Zealand.

Age Concern New Zealand National Office PO Box 10-688 Wellington 6143 T (04) 801 9338 E national.office@ageconcern.org.nz www.ageconcern.org.nz — Advertising Feature

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Chris says “Apex is rapidly asserting itself as the benchmark brand for industrial-strength automated roller doors in New Zealand.”

Each vent is 80x20mm and the number of vents per slat and per door can vary depending on the particular application and required airflow.

“From our perspective, we believe the reason is that Apex doors not only look great on site, they work harder for longer.”

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Apex also provides egress gates, sliding mullions and wind bars for extra strength and security where you need it most. Available in a galvanised steel finish or powder-coated to the colour(s) of your choice.

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www.streetandcookconstruction.co.nz www.canterburytoday.co.nz April/May 2018 | 35

Focus | Endometriosis NZ

A voice for women worldwide It affects approximately 176 million girls and women worldwide during their reproductive years. There are 120,000 suffering in New Zealand; that’s one in ten. Endometriosis; the disease that doesn’t discriminate against generation or geography. It is a condition where cells similar to the lining of the uterus (endometrium) are found outside of the uterus. The symptoms can debilitate and compromise fertility. In light of its ubiquitous status, it boggles the mind to imagine a time when endometriosis wasn't at the forefront of the public consciousness. The truth is, sufferers didn’t have a voice until the three founders established Endometriosis NZ (ENZ) in 1985, a Registered Charitable Trust since 1994. Within 12 months it had grown to be a national endometriosis support platform for hundreds.

worked to completely revolutionise treatment, education and public perception of endometriosis worldwide. Goodness attracts goodness and Deborah’s exemplary values have attracted the generosity of the likes of the Rata Foundation and Fulton Hogan who support the Foundation. “Recognising that symptoms started early and that the pain girls were experiencing was usually dismissed as normal, I planned and initiated a menstrual health and endometriosis education programme for secondary schools and sought funding to run a pilot. “The data from the initial 15-school pilot was clear — every school wanted us back again and students related. The challenge has always been to ensure we deliver key messages whilst making the programme fun, encouraging, relatable and accurate.” NZ CEO, Deborah Bush. It is impossible to do justice to the scope and quality of Deborah’s work and that of the charity.

The fact Deborah has received a New Zealand Order of Merit, Queen’s Service Medal, is At the time, Endometriosis NZ CEO Deborah the only non-medical member on the World Bush was a teacher and single mum, and worked Endometriosis Society Board, is co-founder voluntarily for the cause. It was her persistence of Endometriosis NZ and initiator of many of and commitment that opened the door for all that its services, and a published author, all while has come to pass over the years. running a highly respected practice at Oxford Women’s Health – Endometriosis Pelvic Pain Deborah's tenacity, courage and compassion Coaching and Consulting, goes just some way has inspired a profound shift in the visibility of the disease and energised a powerful discourse. to demonstrating the significance of her contribution. She, along with a dedicated community, have

Proud to be best friends with Endometriosis New Zealand

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36 | April/May 2018 www.canterburytoday.co.nz

With that said, Deborah is the first to concede endometriosis is one of the last remaining medical taboos of modern medicine. “My grandmother and mother were incredibly strong influences on me. When I was little they talked of the pioneering women and the enormous strength they showed in the face of adversity. They made a significant impact on my sense of social justice. “My story hasn’t ended until we can answer questions like: ‘Why is endometriosis not the first thing doctors think of when patients are

presenting with these symptoms?’ and ‘Why are sufferers still discriminated against in our society?’” CT Endometriosis New Zealand Ltd PO Box 1673 Christchurch 8140 (03) 379 7959 info@nzendo.org.nz www.nzendo.org.nz — Advertising Feature

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Property & Construction | Award-winning work

Property & Construction | Subdivisions

Qualmark gold for SkyScape

Getting the lay of the land

Forget prickles in your pants or sandflies in your swag, sleeping under the stars has got a whole lot more sophisticated on Omahau Hill Station near Twizel. New accommodation venture SkyScape is architecturally designed to maximise the extraordinary views of the Mackenzie Country both day and night, with your bedroom built predominantly of glass. This unique building comprises a glass-roof bedroom, as well as an earth-roof kitchenette and bathroom. Such is the design’s quality, SkyScape is celebrating after receiving a Gold Sustainable Tourism Business Award, recognising it as one of the highest-quality, safe and sustainable tourism businesses in the country. A gold award recognises the best sustainable tourism businesses in New Zealand, with the delivery of exceptional customer experiences an integral part of everything they do. A Gold Sustainable Tourism Award identifies those businesses leading the way in making the New Zealand tourism industry a world class sustainable visitor destination. A Gold Sustainable Tourism Award has only been awarded to approximately 13 percent of businesses accessed by Qualmark. Bevan and Bridget Newlands, developers of SkyScape, are thrilled to receive the Qualmark gold award on their first application for a Qualmark accreditation and after only opening on May 1, 2017. Situated off the beaten track in the heart of the Aoraki Mackenzie International Dark Sky Reserve, owners Bevan and Bridget Newlands wanted to create a unique experience of sleeping in nature.

With no TV to watch, everyday Mother Nature puts on a display whether it be the stars and the moon, the clouds or a storm, these all provide exciting viewing from the comfort of your cosy bed. “The accreditation process makes you look at your whole business with a fine tooth comb, and now we have the assessors report, we can make small improvements to better the SkyScape experience,” Bridget says. Bevan says he believed a Qualmark accreditation helped secure a long-term sustainable position for the New Zealand tourism industry by protecting what makes us unique from the rest of the world. The couple say that although the night sky is obviously a big draw card, SkyScape offers so much more than this. The changing weather patterns, the sun rise from your bed and the outdoor bath are proving just as popular. International travellers were initially their target market, however, since opening, a large portion of their guests have been New Zealanders. Bridget says they had been concerned about opening over winter as occupancy might be low. This has been far from reality, with SkyScape basically full since July. SkyScape is located just 10mins from Twizel on a working sheep and beef farm. More information is available at: www.skyscape.co.nz. CT — Advertising Feature

If you are thinking about subdividing a property, it’s useful to review the steps you’ll need to take. Whether you are thinking of carving off the back of a section to make two lots, or developing a lifestyle block, or a site that could be a large multi-development subdivision, the process is similar — it’s just the scale that changes.

Checklist: • A feasibility study provides a thorough report on the subdivision options for the site as well as any restrictions, issues or considerations that should be known about before proceeding • A site investigation, including a geotechnical assessment • A topographical survey is required in most instances for subdivison/ engineering design • A Subdivision Scheme Plan is then prepared with input from a Licensed Cadastral Surveyor • Civil engineering design for earthworks and site access, including roading, footpaths, driveways • Infrastructure design for the provision of sewage, water supply, stormwater drainage, power and telecommunication services • A subdivision consent is required for all types of subdivision and will include an Assessment of Environmental Effects • Site works are then undertaken to form access, building platforms and to install infrastructure • On completion of those works s.224c Certification is obtained from the Council • The Land Transfer Survey can then be completed and new titles sought.

Derek Wood, principal surveyor at Envivo Engineering, Surveying & Planning, says, “Christchurch Council has made allowances for more infill subdivisions, particularly if an existing building has been condemned, there’s more leeway to develop sites. “There are some good opportunities to look at sites in new ways – to maximise the developments and ensure that we make the most of each property.” For first-time developers, it can be daunting to review all the steps that need to be taken in order to subdivide. The most frequently asked question is, ‘how long will it take me to subdivide?’ – followed swiftly by, ‘how much will it cost?’ The feasibility study enables Envivo to answer these difficult questions recognising that every site is unique. Christchurch City Council has a wealth of advice on it's website with diagrams and tips on managing the subdivision process. The Council requires regular monitoring undertaken throughout the process to ensure that all works and services are carried out and installed to the Council’s Infrastructure Design Standard. Derek adds, “One of the key factors that should be considered is the availability of consultants. Find out contractors’ availability as that will have a huge impact on the speed a development gets underway – and ultimately how much it will cost. “Our teams are very responsive and can be on-site quickly, it’s our point of difference. Plus, we offer comprehensive experience; over the last 18 years we have carried out over 1,000 subdivisions, and over 4,000 topographical surveys. “We can help you assess whether you can subdivide your property, guide you through each step of the process, and manage it smoothly for you.” CT Information provided courtesy of Envivo Ltd info@envivo.co.nz www.envivo.co.nz — Advertising Feature

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38 | April/May 2018 www.canterburytoday.co.nz

Property & Construction | Lake Hood Development

A slice of paradise When hunting for the dream backdrop for a home, many of us are prepared to compromise.

It is proving that having it all is actually a possibility not just a pipeline dream, and this ‘all’ is in fact just a short drive from Christchurch in the beautiful locale of Ashburton.

Firmly established as the home of premium waterfront sections, Lake Hood has progressively Because the market has so often told us we can’t become a place that many call home. have the best of both worlds — namely space Named after a prominent local business and stunning views courtesy of a semi-rural landscape, while also enjoying proximity to social figurehead — Doug Hood — who was a generous contributor to and patriot of the Midinfrastructure and important amenities. Canterbury area, Lake Hood has achieved a Lake Hood Development is challenging the significant shift in status over time, pioneered by status quo. the efforts of a group of visionary local people. Why?

“Today, the combined recreational and residential development provides an incredible range of amenities, which wrap around the unique aquatic playground.” - Project manager Gary Casey

It was initially designed as an aquatic recreational resource for Mid Canterbury, and after more than a decade in planning and developing, the park was officially opened in 2002.

With an eight-lane international-specification rowing course, international water ski course, jet skiing area and plenty of room to either swim, leisure boat, windsurf or kayak, there are any number of activities for active people of all ages.

This marked the start of its significant role as a key asset for the region and its people.

There are also scheduled events on the lake adding to the vibrant waterside lifestyle, including

Your land, our vision, your legacy Fox & Associates, a Canterbury based consultancy is proud to work alongside the Lake Hood Board to create a vibrant lakeside village.

Carl Fox, CEO

www.canterburytoday.co.nz April/May 2018 | 39

Property & Construction | Lake Hood Development waterskiing and sailing classes, national rowing regattas and kayaking championships, dragon boat racing and swimming competitions. “Today, the combined recreational and residential development provides an incredible range of amenities, which wrap around the unique aquatic playground. “The combination and confluence of all of these special elements has created affordable lakeside living with a lifestyle that is second to none,” says project manager Gary Casey. With a private jetty at the bottom of waterfront gardens as welll as The Lake House Bar and Restaurant, a stunning and exciting social space, just a stone’s throw away, and a friendly community thriving thanks to its idyllic living environment, what’s not to love?

“Additionally, we have Stage 10 sections still available — while these are not on the waterfront, they are still stunning and present a great alternative for the more cost conscious buyer.” - Project manager Gary Casey

“Additionally, we have Stage 10 sections still available — while these are not on the waterfront, they are still stunning and present a great alternative for the more cost-conscious buyer.”

In addition to the opportunities afforded by still undeveloped parcels of land, there is a big Gary is particularly excited about what Lake Hood project ahead. has to offer existing and prospective residents. It will be delivered as part of a long-term plan for the community under the governance of “Imagine living like this — with a beach in your the Lake Hood Extension Project Board, which own backyard. has a commitment to investing in Lake Hood’s “We are pleased to share that we still recreational and residential resources. have our Stage 9 semi rural sections and This significant development is the Lake Hood Stage 8b sections — which are premium Extension Project, which will continue to add waterfront sections. Better yet, there’s plenty more on the horizon.

benefits to the Mid-Canterbury residential and tourist market. The lake itself will be almost doubled in size to extend over an area equivalent to Christchurch's Hagley Park and become host to multiple beaches, canals, islands and dedicated water sports areas. New walking and cycling trails and beautiful promenades will take advantage of the beautiful sights and sounds. These new amenities and opportunities join the already generous offering at Lake Hood, which has been created by a community for a community.

Numerous play and activity areas provide a safe environment for children to explore as they grow, and shared greenspaces foster a strong sense of community spirit and camaraderie. Located just 60 minutes from Christchurch International Airport, Lake Hood Development is revolutionary living. CT Lake Hood PO Box 264 Ashburton 0508 525 3466 info@lakehood.co.nz www.lakehood.co.nz — Advertising Feature

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www.canterburytoday.co.nz April/May 2018 | 41

Property & Construction | Jennian Homes Ashburton

Living the dream People want to partner with a building brand defined by integrity and innovation. Jennian Homes is synonymous with both.

The franchise's superior buying power and industry relationships make a Jennian home exceptional value for money. Jennian only deals with trusted New Zealand-based suppliers and recognised brands, so you can be sure everything in your home will be of the highest quality.

A nationwide group, it has taken residential building to the next level in New Zealand with a Completion Promise that is totally unique to the industry.

Nationally, Jennian Homes is New Zealand’s most awarded builder in the Registered Master Builders’ House of the Year Awards, and Jennian

All Jennian Homes’ franchisees pledge to complete the construction of your new home to meet the terms and conditions of the standard Jennian Master Builders’ Residential Building Contract. It’s a promise they have kept for over 35 years and counting.

"We also offer an industry leading 36-month defect

Jennian Homes Mid & South Canterbury owner Matt McKeown says, “This gives our clients real peace of mind. We also offer an industry leading 36-month defect warranty; that’s a whopping 24 months longer than the industry standard — we are extremely proud of that”.

warranty; that’s a whopping 24 months longer than the industry standard - we are extremely proud of that.” - Matt McKeown

Homes Mid & South Canterbury is no exception, completing all of their homes to the same award-winning standards of design, quality and workmanship. “We’ve worked really hard to build a reputation for excellence in customer service, design and craftsmanship in every home we build,” Matt says.

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“We are a home-building company and our priority is excellent service and great construction so we continue to attract repeat customers.

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As well as being a high-achieving business, the Ashburton franchise is passionate about investing back in the community, supporting local swimming and the Mother’s Day Fun Run/ Walk – an annual event that aims to raise funds for the Heart Foundation and generate awareness about women’s heart health.

mid-and-south-canterbury, or better still, visit the stunning display homes located at 8 Whiteoak Grove, Ashburton and 23 Hunter Hills Drive, Timaru. CT

The local company also offers regular new home builder information sessions that arm you with lots of great information to help you on your journey to building your own home.

Ashburton. Cnr Cass & Dobson Streets. Ph 03 307 5862

“We do this through constant communication with our customers and loyal sub contractors and ensuring our timelines are met, and high standards of workmanship are maintained,” Matt says.

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Property & Construction | Jennian Homes Canterbury North

Studio J – design your own home Jennian Homes Canterbury North is making it even easier for clients to build their new home through the opening of its innovative new design space, Studio J. New design studio Studio J opened on the Main South Road, Christchurch, last August and features creative displays of Jennian Homes’ product partners, trades and services, as well as demonstrating innovative design ideas, plans and visions. Jennian Homes Canterbury North is the Christchurch-based franchise of the national housing company and has experienced significant growth in the past few years. The business welcomed two new directors, Dwayne Prendergast and Paul Jenkins, two years ago and has since opened two new show homes and the new design studio. Client liaison manager Sue Prendergast says Studio J is an innovative and interactive design space which showcases all of Jennian Homes Canterbury North’s main products. “We believe there are about 400-500 choices that you need to make when you build a home,” she says. “It’s our job to make sure that it is as easy as possible. We have as many products as possible in one place, so clients can get a feel for

Jennian Homes Canterbury North’s new show home at Faringdon, Rolleston.

“We have as many products as possible in one place, so clients can get a feel for what their home will look like; everything from landscaping to interiors, kitchens, bathrooms, hardware displays, exterior cladding and soft furnishings. It is a cool space that clients can come to and I think it’s quite unique.” For ideas and advice about our exceptional windows and doors talk to Shearmac Aluminium on 0800 509 509, stop by 4 Line Road, Methven, or visit shearmac.co.nz

- Client liasan manager Sue Prendergast

Two new show homes Jennian Homes Canterbury North has recently built two new show homes to further demonstrate the quality of its design and build services. The company opened its Rolleston show home in Lemonwood Drive, Farringdon, in September, with its new Rangiora show home in Westpark Boulevard opening just after Christmas. Both homes are four-bedroom contemporary houses that feature a wide range of quality ideas and products.

Proudly supporting Jennian Homes

what their home will look like; everything from landscaping to interiors, kitchens, bathrooms, hardware displays, exterior cladding and soft furnishings. It is a cool space that clients can come to and I think it’s quite unique.”

The Jennian Homes Canterbury North experience

Jennian Homes Canterbury North 21 Main South Road Christchurch (03) 741 1436 021 220 0591 www.jennian.co.nz — Advertising Feature

Jennian Homes has a comprehensive set of house plans and the design capabilities to ensure you end up in the home of your dreams. Alternatively, the Canterbury North team will work with clients to design their own homes, as well as work off existing plans. “We really want to make the build experience the best we can for the clients,” Sue says. “Communication is one of our main focuses and the other things are honesty and integrity; we will be up front with the client and always keep them up to date with the building of their home.” CT

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www.canterburytoday.co.nz April/May 2018 | 43

Property & Construction | Jennian Homes Timaru

At the heart of a thriving district The Timaru District, which extends to Geraldine, Pleasant Point and Temuka — with a combined total population of 46,700 — has experienced impressive growth in recent times. Its industries are booming and at the heart of its residential market is Jennian Homes Mid and South Canterbury, a loyalist to the region and its people. At the helm is franchise owner, Matt McKeown, a born and bred South Cantabrian. Of his devotion to the area and Jennian brand he says, “I spent

All designs focus on sophisticated, stylish living with all of the conveniences afforded by 21st century living.

some time away from the area and came back 10 years ago. The business has been strong here for a number of years.

Clients can choose from proven plans, design and build, house and land packages and a display home.

“Just a decade ago it was very quiet in the region, but to see the change, it reinforced the decision to come home to my roots and build up a business here.

“We are excited to be able to offer the superior customer service we do and our clients are very happy with how the

“Since inception, we have built a number of houses here in Timaru and also throughout the whole South Canterbury region, along with the Mackenzie district and Mid Canterbury.”

process goes along with the product, and of course, the

Combining the client’s personality with its own expertise, the business is a veteran at building homes that fit with a family and its changing needs.

- Franchise owner Matt McKeown

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end result.”

Jennian Homes Mid and South Canterbury has gone from strength to strength with its display home in Hunter Hills Drive, Timaru — a popular drawcard, offering a great representation of what is possible when working with one of the country’s leading franchises.

House and land package options are equally extensive with striking parcels of land located in beautiful communities.

“It certainly shows what we can do. From the design and layout right through to the construction, colours, textures and fittings.”

“We are excited to be able to offer the superior customer service we do and our clients are very happy with how the process goes along with the product, and of course, the end result.”

For those that opt for a ‘proven plan’ approach, there is an extensive portfolio of options from townhouse style right through to executive homes.

A new home consultant will work with clients every step of the way and arrange regular site visits so they can see the progress.

The Jennian Homes Timaru team is made up of McKeown, who works as the managing director; Kate Moses, operations manager;

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17 Peel St, Geraldine 44 Vine St, Temuka 44 | April/May 2018 www.canterburytoday.co.nz GAR_Timaru_100x60_FA Friday, 23 February 2018 1:19:23 PM

Property & Construction | Jennian Homes Timaru Brendan Marshall and Adam Blake, new home consultants; and Tess Taylor who supports the team in an administrative capacity. “We have a highly experienced and driven team that is committed to delivering exceptional service and results for all of our clients.

“We have a highly experienced and driven team that is committed to delivering exceptional service and results for all of our clients. We understand and appreciate the significance of such an investment to our clients and we all work hard to provide them with the best experience every step of the way.” - Franchise owner Matt McKeown

“We understand and appreciate the significance of such an investment to our clients and we all work hard to provide them with the best experience every step of the way.” Further to its strong corporate story that resonates far and wide, Matt says the business isn’t just about numbers or market share, it is passionate about community, supporting local swimming and organising the Ashburton and Timaru legs of the Jennian Homes Mother’s Day Fun Run/Walk – an annual event that aims to

raise funds for the Heart Foundation and generate To view Jennian Homes’ great house plans, visit awareness about women’s heart health. http://jennian.co.nz/contact/jennian-homes-midand-south-canterbury, or better still, come on Nationally, Jennian Homes is New Zealand’s over and see what life in a Jennian home could most awarded builder in the Registered Master Builders House of the Year Awards, and Jennian be like. Homes Mid & South Canterbury is no exception, The stunning display homes are located at 8 completing all of their homes to the same Whiteoak Grove, Ashburton and 23 Hunter Hills award-winning standards of design, quality Drive, Timaru. CT and workmanship.

Jennian Homes Mid & South Canterbury 23 Hunter Hills Drive Gleniti Timaru (03) 688 0146 www.jennian.co.nz — Advertising Feature

‘Proud supports of Jennian Homes South Canterbury’

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Call into our showroom at 4 King Street, Timaru Ph: 684 0183

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www.canterburytoday.co.nz April/May 2018 | 45

Property & Construction | Resilient buildings

The persuasion of passive houses When building a new home, building energy efficient is key. Those with existing homes can improve their energy efficiency significantly by adding in more insulation, switching old windows for modernised double or triple-glazed windows, or even just switching appliances for more eco-friendly options. Everyone is jumping on the band wagon for energy efficiency, not only because it is healthier and more comfortable to live in, but it also makes recovery ventilation system, insulation and that time of the month when the power company triple-glazed windows. comes calling a lot less traumatising. The result of living in a passive house is virtually Being energy efficient is one thing, but, if you no heating or cooling bills. want the best of the best in energy efficiency Because of its airtight structure, the temperature then you need to look into what is known as a in your home remains consistent year-round, no ‘Passive House’. matter what part of the country you live in. Your Passive house is not a brand name, it’s a home will be warm and dry with no cold spots construction concept which was developed in or nasty drafts. Germany around 1990 and the first certified Passive House in New Zealand was built in 2012. Combined with energy efficient appliances your electricity bill can plummet up to 90 percent.

What is a passive house? A passive house is ultimately a home that requires no heating. It works by minimising heat loss and maximising passive heat gains. This is achieved by using airtight materials together with a ventilation system or more specifically a heat

Christchurch. We certainly have the capabilities and the products here to be able to increase the number of homes built by this concept, says Sustainable Engineering director Jason Quinn. Jason is New Zealand’s first and only passive house certifier.

gas we will be well on our way to making a difference. By using passive house technologies you can even improve your existing home – it doesn’t necessarily have to be a whole new rebuild to make an impact on your energy consumption. So what have you got to lose? CT

Does New Zealand have the capabilities to build passive houses?

In fact, he says, most of the materials required are now manufactured in New Zealand. If they are not manufactured here they are still readily available.

There are already 13 certified passive houses in New Zealand to date, one of which is right here in

Now more than ever it is important to reduce our carbon footprint, by reducing the need for oil and

For more information on building your own passive house go to: www.phinz.co.nz. — Advertising Feature

FREE QUOTES New Homes | Renovations | Bathrooms | All Other Building m. 021 034 0475 e. jholman@slingshot.co.nz a. PO Box 837, Timaru 46 | April/May 2018 www.canterburytoday.co.nz

Property & Construction | Resilient buildings

Building smarter

The advisor will give you practical and specific advice on how to make your home warmer, drier, healthier and cheaper to run. Should you choose to undertake any recommendations, funding support and product discounts may be available (special terms and conditions apply). CT

Build Back Smarter provides home owners and landlords in Christchurch, Selwyn and Waimakariri districts with free, no obligation, expert advice about ways to improve their homes. The Build Back Smarter home assessment provides owners with an opportunity to talk with a specialist about a wide range of topics including: insulation, heating, lighting, windows and doors, draft stopping, ventilation, moisture control, water heating and other energy saving ideas. Home owners receive a written Healthy Home Improvement Plan that is tailored to their needs and budgets, which provides a prioritised set of recommendations for their home. It's easy to do: just book your free appointment online at www.buildbacksmarter.co.nz, or phone the council on 941 8999.

Your Healthy Home Improvement Plan will cover: Insulation Heating Ventilation Dampness control Lighting

How it works Build Back Smarter is a free service providing homeowners with face to face advice on making their homes warmer, drier, healthier and cheaper to run. It provides free, expert advice about home improvements and is particularly relevant for people undertaking earthquake repairs. You can request a healthy home assessment by telephone or by completing a booking form online.

Windows and curtains

You must choose one of the providers listed:

Draft stopping

- Community Energy Action - 0800 438 9276

Water heating and conservation.

- Smart Energy Solutions - 0800 888 766 - AirCon NZ phone - 343 3049 or 0800 161 162. A friendly Build Back Smarter advisor will visit your home and help you prepare a Healthy Home Improvement Plan tailored to your needs and budget.

For more information visit: www.buildbacksmarter.co.nz. — Advertising Feature

• All residential, light commercial drainage • Septic Tank systems • Alterations • Excavations • Canterbury Wide • Free Quotes M: 027 437 2468 | E: office@dynamicdrainage.co.nz | W: www.dynamicdrainage.co.nz F: www.facebook.com/dynamicdrainageandexcavation | PO Box 86024, Rolleston West, Rolleston 7658 www.canterburytoday.co.nz April/May 2018 | 47

Property & Construction | Hunt Construction

Top apprentices help secure company’s future Apprentices are the future of the building industry, says Neil Hunt of Blenheim building company Hunt Construction, and he urges all members of the industry to consider taking on more apprentices.

calculations. It’s exactly the same, and physically it’s not as hard as everyone seems to think it is.”

He says while the removal of fees for the first two years will encourage more young people to become apprentices, he believes more could Neil Hunt says when it came to employing a be done to encourage tradespeople to take on female apprentice he didn’t really give it much thought. “It’s more about whether they can do the apprentices, such as the government providing job. If they can they last, if they can’t they leave.” tax incentives.

Along with new builds, they specialise in renovations, extensions and additions. Over the many years Hunt Construction has been in the building industry, Neil and the team have worked on every style of home, from villas and character homes, to new architecturally-designed homes, and everything in between. They also provide light-commercial work for Blenheim cafes, restaurants, shops and other businesses.

He says while many building companies are reluctant to take on apprentices, at Hunt Construction they regularly take on three.

Neil says while he is proud of Olivia’s achievement, he’s proud of all the apprentices who have been trained at Hunt Construction and have gone on to make a valuable contribution to the building industry. CT

“It can be unusual for builders to take on one apprentice, but we have three. It gives us the opportunity to ensure our workers are well trained in their trade.”

Hunt Construction 9 Fuschia Place Springlands Marlborough (03) 5727568 021 541 290 neil@huntconstruction.co.nz

His faith in the apprenticeship scheme was recently rewarded when one of his apprentices, Olivia Ward, won the Upper South Island Registered Master Builders 2017 Apprentice of the Year. Judges said the 22-year-old won the award because she demonstrated the passion, skills and knowledge that clearly put her ahead of the competition.

— Advertising Feature

“Olivia is everything you would look for in an apprentice,” the judges said. “She is keen to learn new skills and learn about the products she is using on site. She is a well-rounded person and a credit to her employer and trainers.” Being a woman in what has been traditionally a male-dominated industry was no barrier for Olivia. “I think we’re the same as men,” she says. “We still have to learn how to use all the tools and the

Building and renovating homes throughout Blenheim Neil Hunt has been building and renovating homes for more than 30 years.

Manufacturing high quality custom built joinery. Solid timber windows and doors Custom built kitchens and cabinetry Stairs | Bispoke furniture ‘Proud supporters of Hunt Construction’

Ph 021 126 2514 Email simplyjoinery@rocketmail.com

He says the company has never relied on advertising to get their name out, but find work primarily through word-of-mouth referral from satisfied clients. He says the feedback from clients is that they not only appreciate the high level of workmanship, but also the good lines of communication, and the friendly, respectful approach taken by the team.

Olivia Ward, winner of the Upper South Island Registered Master Builders 2017 Apprentice of the Year award.

‘Supporting Hunt Construction’

Formerly

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Property & Construction | Jmac Joinery

Highlighting Jmac Joinery’s skillset A former three-bedroom house next to Jmac Joinery’s machine shop in Washdyke, Timaru, has been transformed. It is now a showcase for all the company’s products – from its timber mouldings, architraves and windows, to stairs, doors, sashes and kitchens. “We’ve been planning a showroom for some time,” says joiner and kitchen design specialist Julie Jamieson.

“The business has grown since it was established in 2006 and we wanted somewhere to display what we do so clients can easily see the range and variety.” Jmac Joinery was set up with the aim of bringing high quality, yet cost effective timber joinery to the market. An award winning company, now with a team of fully qualified and experienced joiners, Jmac Joinery combines traditional joinery techniques with modern manufacturing processes to provide customers with high quality joinery that stands

“We will manufacture whatever the client wants. Solid timber, acrylics, veneer or custom-board – we work with them all to create our customers’ visions for a dream kitchen.”

the test of time for their new build projects or renovations. “Kitchen design and manufacture was added to the company’s portfolio as a result of demand so that we can truly say we are a one-stop joinery shop,” Julie says. “I’ve been a kitchen designer for five years, but a joiner for 25 years. I think this background and my female perspective are assets to contemporary kitchen design. I have the design skills, but I also know what can be achieved practically.” In the new showroom there are currently three display kitchens: a country heritage design, a contemporary gloss white design, and a kitchen which features all the different types of drawers, cupboards, handles and other hardware fittings from Hetek and Blum that Jmac Joinery has available. Julie has designed the kitchens to show versatility. “We will manufacture whatever the client wants. Solid timber, acrylics, veneer or custom-board – we work with them all to create our customers’ visions for a dream kitchen.”

- Joiner & kitchen design specialist Julie Jamieson

“The kitchens on display here are ones that we have designed and manufactured for our clients. These clients can see their entire kitchen before it is installed into their homes. “This gives clients peace of mind and assurance that what has been created in 3D kitchendesigned plans has come to fruition.” It is not only clients who can view the kitchens, but also casual visitors to the showoom. “We had the room for a display such as this and it is definitely a unique feature for Jmac. Well worth waiting for.” CT Jmac Joinery Limited 7 Laughton St Washdyke Timary 7910 (03) 688 2725 Jmacjoinery@xtra.co.nz www.jmacjoinery.com — Advertising Feature

An innovative vision has resulted in a very special element in the new showroom – a display of a fully assembled kitchen which changes every week.

Painting, Decorating & Interior Plastering

Ph 688 8630

Fax 688 8690 6 Victoria St, Timaru, PO Box 862 www.grantjenkins.co.nz

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Suppliers of Quality Leading Brand Laminates and Bench Tops

Phone 03 684 8477 Fax 03 684 8647

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14 Redruth Street, Timaru blacksbenchtops@xtra.co.nz

BENCH TOP SPECIALISTS

39 George Street, Timaru E: hcmail@hcpartners.co.nz P: 03 687 9222 www.hcpartners.co.nz

JMAC joinery Ltd

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High Quality Finishes by Qualified Tradesman Spray Painting and Furniture Restoration Commercial and Domestic Joinery Kitchens, Vanities, Furniture & Household Interior Doors Colour & Stain Matching Specialising in two-pack polyurethane including paint, stained and clear finishes 1a North Street, Timaru | P: (03) 684 3915 | E: finlays@clear.net.nz

www.canterburytoday.co.nz April/May 2018 | 49

Property & Construction | Entos Consultancy

Bringing iconic heritage buildings to life We may have lost a great deal of our built heritage in Christchurch, but still, other gems are being restored and preserved. Spreydon Lodge on Halswell Road is one of those gems, one perhaps that not many people know about. It’s thanks to the vision of the developers of Meadowlands subdivision (the land on which Spreydon Lodge sits), Wayne Francis Charitable Trust and to the heritage expertise of the team at Entos Heritage Consultancy, that Spreydon Lodge now stands as a magnificent feature at the entrance to the new subdivision and commercial area. “Historically Spreydon Lodge was a fully operational standardbred racing and breeding establishment with low intensity grazing and harvesting being undertaken on the site,” says Justin Roberts of Entos Consultancy. “The homestead itself dates from the mid-1800s and is one of the oldest dwellings in South West Christchurch.”

company ConstructEnt, carried out the actual construction work over a 12-month period.

A heritage assessment of the building undertaken by the Christchurch City Council in 2013 identified the homestead as “regionally significant” from an archaeological and European heritage perspective.

“All the internal walls and ceilings were taken right back to their bare bones. The roof was replaced, the chimneys removed, and parts of the building including the veranda, deck and a later addition to the homestead, were removed and rebuilt.

Entos was tasked with managing the project to determine the methodology for conserving the building and later, through its own construction

“Weatherboards were replaced, windows reconditioned and of course the whole building

Proud To Support Entos Heritage Consultants/Constructent

was brought up to the current code. We used existing materials where we could for authenticity, but in some instances these did not provide the best solution and were replaced with modern materials.”

“There were challenges as there always are with heritage – what to keep and what to replace. This project has been no different to the many other heritage projects we’ve been part of restoring – but the outcome is very satisfying and exciting There was an original concept worked through by and the homestead will now be much more visible in the landscape.” CT Entos for the homestead to become a high-end cafe. Architectural plans to change the layout Entos Consultancy were developed with this use in mind, but Unit 8, 1025 Ferry Road eventually the decision was made to keep the historic integrity of the building intact and to use it Christchurch initially to showcase sales information about the 021 064 3911 info@entos.co.nz Meaowlands subdivision. www.entos.co.nz “We have been involved with the project since — Advertising Feature 2015, so it is wonderful to see it completed.

Garden City Skips is proud to support Entos Heritage Consultants.

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Property & Construction | DGM Group

Stylish city living It will no doubt be of intrigue to the patriots of Christchurch, history buffs, and those with a natural sense of curiosity that, contrary to public opinion, the central city in Christchurch is in fact the oldest suburb in the city. Many wouldn’t have stopped to consider this. This revelation is presented with passion by award-winning DGM Group’s founder, Grant MacKinnon, who has made it his mission in life to live and breathe the CBD and all it has to offer. MacKinnon is dedicated to creating high quality living spaces - assets to the residential landscape that showcase attractive architecture and furnishings.

“I always keep an eye on my previous projects and how quickly they might turn over. If they don’t turn over quickly, I know that people are happy and we have done a good job.” With seven central city apartment developments in his property portfolio so far, Grant and his team are evidently doing a very good job.

“I have been doing this for more than 25 years and I really enjoy cool buildings and architecture and great living spaces; I’ve always loved being able to create places that our clients love and feel comfortable living in.” - Group founder Grant MacKinnon

Their latest venture is located on the corner of Kilmore Street and Cranmer Square. “It’s a site I have always been interested in. We broke it down into a three stage development - we have the Rakaia Apartments which were sold

out and occupied in 2016; the stage two Juno Apartments in Cranmer Square which are also sold out; and now we have the stage three West Kilmore Apartments, of which some have already sold.” Enjoying prime real estate in the inner city, this new residential development is in a blue chip location enjoying stunning views and high specifications. The West Kilmore Apartments comprise 17 high quality apartments and award-winning architects Wilson and Hill have applied contemporary modernist architecture to the one, two and three bedroom option apartments. The Raiaka one and two bedroom apartments have been designed by Wilson and Hill Architects

to meet demand for smaller living and lower cost entry to established city living, while the 12 Juno apartments designed by architect Marcus Stufkens, enjoy both smaller and larger spaces with seven having double-height mezzanine levels and five being spacious studio apartments. CT

DGM Group PO Box 17-611 Christchurch 8840 021 762 256 grant.mackinnon@xtra.co.nz www.dgmgroup.co.nz — Advertising Feature

Mark O’Loughlin Proud to be involved in the successful marketing and sales of multiple Inner City projects by the DGM Group. Mark O’Loughlin Harcourts NZ Top 5 Over $500 Million in Property Sold. Taking listings now. Free Appraisals Ph/Text: 021 339 078

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www.canterburytoday.co.nz April/May 2018 | 51

Property & Construction | Dunrite Drainage and Landscapes

The drainage and landscaping specialists It’s amazing how much digging you have to do to find a customer-centric drainage and landscape contractor. But if you dig in the right place, that’s exactly what you’ll find – and in this instance, the right place happens to be Dunrite Drainage and Landscapes Ltd. Dunrite has the operational expertise, the equipment and the manpower to handle drainage and landscaping work to the highest standards. But above all, the company has a customercentric business ethos, something that's incredibly difficult to find in the industry, no matter how hard you dig, they say.

Commitment to you: Dunrite Drainage and Landscapes is your one-stop-shop for all your landscaping requirements. Their motto is "you want the job done right" and they founded the company to ensure that each and every customer is delivered just that - a job done right.

‘Proud to support Dunrite Drainage & landscapes ltd’

Domestic, commercial, industrial, solar, heat pumps, automation, maintenance. There is no job too big or too small that our team can’t fix. Get in touch with us today. Energon Electrical will transform energy to meet your requirements. E aru@energon.co.nz Ph 021 849 627 W www.energon.co.nz

drainage & landscapes Ltd 0800 2 DUNRITE 52 | April/May 2018 www.canterburytoday.co.nz

Property & Construction | Dunrite Drainage and Landscapes The team at Dunrite is totally committed to producing and maintaining high quality and competitively priced solutions.

The company’s specialists work with you from budget to completion to make your project a success and an experience you will remember.

Their broad range of services makes life easy for clients by providing a single point of contact for all their drainage and landscaping needs, from installing all services to the finished landscape.

So put their commitment to the test and allow the talented team of professionals to create and enhance the possibilities envisioned by you.

Working directly with clients, as well as through main contractors and architects, Dunrite is able to ensure best value is delivered on projects. With this ability to deliver quality service at competitive prices, clients return again and again for guaranteed satisfaction.

EQC drainage work

Any home owners that have not had their drainage assessed, now have to engage and pay the contractor directly for the CCTV assessment and report. However, if they choose Dunrite to complete their repairs post-cash settlement from EQC, Dunrite Drainage and Landscapes credit back the cost of the inspection. CT

Dunrite Drainage and Landscapes is a preferred contractor for the EQC and has completed CCTV inspections for EQC. If damage to a property was identified, Dunrite completed a full report and costings for the home owner to be cash settled. Dunrite Drainage and Landscapes Ltd 73 Stanmore Road Christchurch (03) 389 4455 karen@dunrite.co.nz www.facebook.com/Dunrite.co.nz

Clirnt feedback “Absolutely loved dealing with these guys - I found them to be very friendly, fast, efficient and tidy. “After six years of dealing with EQC, these guys made the end run so easy. It’s hard to believe it’s finally over - just three days to replace all pipes, gully traps etc, and even left the property in a tidier condition than it was to begin with. “Thank you all so much for your hard work - I really appreciate everything you have done. Highly recommend this company to all.” – Aslyn Pennington

— Advertising Feature

‘Proudly supporting Dunrite Drainage & Landscapes ltd’

Leighs Marketing is a wholesale company supplying the garden industry with a wide range of pots, planters, jars and Garden Accents for over twenty years.

Business Hours Monday-Friday 7.30am - 4.30pm

168 Aylesbury Road RD7 Burnham ( just past the Army Camp)

Freephone: 0508 534 447 E: tom@leighsmarketing.co.nz www.leighsmarketing.co.nz

LML wholesale supplier to trade only

Our Beautiful Range of products can be found at , Mitre 10 Mega, Mitre 10, Oderings, Potteryworld, Good Garden Centres & Outdoor Living Retailers. We also supply to landscapers and designers throughout the Regions. www.canterburytoday.co.nz April/May 2018 | 53

Property & Construction | BayPhil Construction

Using teamwork to great success Baydon Phillips built his construction company the same way he succeeded at rugby – with great teamwork. He runs Canterbury construction and excavation company BayPhil Construction Ltd. They’ve grown fast over the last 10 years – going from one man to 28 staff through earthquake repairs and new builds. Today they’ve stabilised at a team of 13. BayPhil offers excavation, earthworks and construction services, which include commercial, residential and repair work. “I started BayPhil when I was playing professional rugby for Taranaki. The company gave me the flexibility to work for myself in the off-season,” Baydon says.

He then moved to Christchurch to work as a builder on dairy farms. After returning from a stint playing rugby on contract in Siberia, Baydon pitched in with the Christchurch rebuild, working with EQC and Fletcher EQR. “Three years ago we grew to a team of 28 staff and 20 full time subcontractors. With the decline in earthquake work, we started to diversify where we were sourcing our work. I won contracts with Sinlait dairy farms and the Lees Valley Station among other private work.” Baydon had to manage the fast growth and did this by avoiding going into debt.

"I have a great team of builders who all work hard and play an important role in the success of this company. They are great guys and I am proud to call them BayPhil builder,s as “We did everything out of cashflow. If we couldn’t afford it, we didn’t do it. That was the main reason the company did well and managed to deal with the difficulties of working with government agencies, as the work is rather like a roller coaster - one minute you need 30 staff and the next you need six.”

well as personal friends." - Baydon Phillips

the key to the business now. I’m nowhere near as hands-on as I used to be, giving me the space to source new work and grow the company in other areas. “I like the fact that we can do the projects from the start - ‘excellence from the ground up’ being our motto.”

He enjoys seeing his staff growing within their He says "good sport is all about teamwork, and roles. “The staff I’ve got running the company are to be honest business is the same".

Specially tailored joinery and cabinetry to meet our client’s needs.

Your local shingle suppliers Our products range from: AP10 through to AP65 Crusher dust Lime chip Decorative stones 13mm and 19mm chip AND MUCH MORE!

Call us on 027 360 8128

Opening hours: Monday-Friday 8:00am-5:30pm, Saturday 8:00am-3:00pm (Or by arrangement)

or pop into the yard located on Browns Road off Woodside Road.

Closed Sundays and Public Holidays.

Proud to support Bayphil Construction For all your PLUMBING, GAS and DRAINAGE needs Roofing Christchurch and Canterbury New Roofing | Roofing Repairs Roof Painting | Roofing additions & alterations | Spouting repair

Call Peter Latz on 027 43 24 094 www.topcatroofing.co.nz No Obligation Free Quoting Service

Proud to support Bayphil Construction

Whether it be a new kitchen, a custom made vanity to match an existing bathroom, built-in wardrobes for additional storage or a television cabinet to fit an unconventional space.

PROUD TO SUPPORT BAYPHIL CONSTRUCTION P: 021 638 666 |E: bookings@interiorjoinery.co.nz |www.interiorjoinery.co.nz

CANTERBURY concrete specialists Floor and wall tiling Floor and wall crack repair

Call Sam NOW on 027 697 4824 sam@moodsplumbing.co.nz

We are proud to support

Mention “CT18” for

$50 off your first invoice at Moods Plumbing*

*Expires 30 August 2018, cannot be used with other offers.

54 | April/May 2018 www.canterburytoday.co.nz

Proud to support Bayphil Construction, Congratulations on 10 years in business.

CHARTERED ACCOUNTANTS

Proudly supporting Bayphil Construction

Wayne Kennard

E. admin@allottreeves.co.nz

Malcolm Neilson

Ph. 03 348 4266 www.allottreeves.co.nz

m 027 4332 153

m 027 4386 925 e malcolmneilson.chch@gmail.com

Property & Construction | BayPhil Construction “It’s creating an environment where everyone’s on the same page and working for a common goal. It’s as much their company as it is mine.” One way Baydon nurtures team spirit is through social activities. He also believes in giving people ownership of their work and encouraging them to grow within the firm. “For example an apprentice builder is able to become a qualified builder and have the opportunity to become foremen. Options are also available for them to continue to work their way into other roles if they want to grow within this company. “One of our builders has become a project manager and three other builders are now foremen running jobs on sites.” Marketing has mainly happened via word of mouth. BayPhil also tenders for jobs, plus searching for businesses they like the look of and approaching them. They then seek to provide the best service possible. Next up for Baydon is a small subdivision in Kaiapoi. “I purchased the land out there. It’s five sections on the golf course. “We will put in all the land infrastructure ourselves and build four houses, having sold one section already. “We want to get everything right for clients and go that extra mile. Often it may cost us, but the job comes first! We want satisfied, returning clients.” CT

Property & Construction | SmartLift Systems

BayPhil Construction Ltd 190 O'Roarkes Road Fernside Canterbury (03) 313 1670 info@bayphil.co.nz www.bayphil.co.nz — Advertising Feature

An uplifting experience "Expanding our business to include new builds has been enhanced by Baydon's flair for interior and exterior design, including amazing textiles and different exterior claddings. “However, the most rewarding work we have done is working alongside Fletcher EQR and EQC helping to rebuild Christchurch after the earthquakes. “Going into people's own homes, seeing how stressful and hard it is for some families, then rebuilding their home and their faith that life can get better again has been really uplifting.” - Lynley Odell, administration manager, BayPhil Construction

House levelling system

delivers short and long term benefits A local company has releveled over 500 earthquake damaged buildings, while also future proofing them. SmartLift levels and repairs foundations in commercial and residential buildings, specialising in earthquake damaged properties in Christchurch and Canterbury. They have a 100 percent success rate and properties can even increase in value. Craig Burrell, Martin Pekham and Craig’s brother Stephen Burrell founded the company in 2011, just after the earthquakes. “The system is based around a commercial building practice that Craig knew of, after 25 years of building commercially. Craig designed the system. I was in Australia at the time. I said ‘I’d like to come and help my home town’,” Martin says. They spent the first few years convincing the insurers, engineers, architects, and “everyone in town” how great the system was, says Martin. It soon proved itself. With over 500 lifts completed, Martin thinks they have around five more years to go as people come through the insurance process, or feel ready to take the step. The SmartLift team mostly do residential work, and some commercial buildings. “It’s a very full proof system. The system uses a very straight forward building practice, which is very thorough,” Martin says. SmartLift levels all types of concrete floors using its patented jacking system.

SmartLift Systems is about to open a brand new premises at 600 Marshlands Road. It has great offstreet parking and is easy to access from the road.

“I know from a building point of view we can get them more level when we lift them than when we first build them. “It’s very thorough because it’s mechanical, you can adjust it very, very gently and very, very accurately. “If there was another event, and there was substantial damage, we could go back, chop the ring out at the jacking points, and relevel the building for half of the original repair cost. This is because the bulk of the work is done.” CT SmartLift Systems Ltd 600 Marshlands Road Papanui Christchurch (03) 928 2695 info@smartlift.net.nz www.smartlift.net.nz — Advertising Feature

MANUFACTURING LIGHT WEIGHT, FLOWABLE CONCRETE FOR OVER 20 YEARS The flowable nature of Foamcrete makes it ideal for a range of applications including: • • • •

Filling redundant pipes Annulus void filling Under runner filling Trench backfilling

• Ground sealing stopping rising damp • General filling of voids and fissures

Canterbury Foam Concrete Ltd are proud to be supporting Smartlift

Availability nationwide by arrangement • Ph (03) 3764 608

‘Supporting Smart Lift Systems’

Damian Wilson Plastering Ltd • Exterior plastering • New houses • Cladding • Coatings • Re-coating existing homes • Earthquake repairs. ‘Proudly supporting Bayphil Construction on their 10 year anniversary’

Ph 021 404 049

damian-wilson46@hotmail.co.nz

PAT- M A N

PROUD TO SUPPORT BAYPHIL CONSTRUCTION EQUIPMENT FOR HIRE • Access Equipment • Air Equipment • Carpentry • Cleaning • Compacting Equipment • Concrete • Engineering • Excavators • Farming • Firewood • Gardening • Generators • Loaders & Dumpers • Miscellaneous • Party, Heating & Lighting Equipment • Mechanic • Painting • Plumbing • Toilets • Tractors • Trailers • Trenchers • Trucks

P: (03) 323 8029 E: smithshire@xtra.co.nz 1190 Main North Road, Belfast, Christchurch www.smithshire.co.nz

Test & Tag Portable Appliance Testing AS/NZS 3760

022 0533 470 ‘Proudly supporting Smart Lift Systems’

info@pat-man.co.nz www.pat-man.co.nz

www.canterburytoday.co.nz April/May 2018 | 55

Property & Construction | CYB Construction

Creating a West Coast wonderland Rainforest Retreat in Franz Josef is a superb example of the work undertaken by West Coast-based building company CYB Construction. The luxury accommodation has been designed to blend in with the local rainforest, with guests staying in tree houses, lodges and huts, all with bush views. The project consisted of 19 new buildings, varying in size from 30sqm to 75sq metres. Apart from two accessible units, which are on ground level, the other rooms are 2.7m above the ground on poles, essentially resembling tree houses elevated in the bush. CYB Construction tendered for the build which involved building the units from the ply flooring up. The sub-floor structures were constructed by Gibb Construction under a separate contract. CYB Construction managing director, Chris Yeats says the company won the tender because of their reputation for a high standard of workmanship, along with working efficiently to tight time frames, to budget, and for delivering customer satisfaction. He says the success of the Rainforest Retreat project wasn’t just down to CYB, but was a collaborative effort. A joint venture was formed with Grant Gibb of Gibb Construction and the team who delivered this project comprised site manager Alex Fraser, project manager Grant Gibb, Christchurch designers RM Designs, Engco and Kingston Quantity Surveyors, along with Denise McPaike, director and accounts and contracts manager at CYB, quantity surveyor Nicole Tai, and tendering quantity surveyor Peter O’Brien. “Everyone on the project pulled together, including all the sub-contractors,” says Chris.

“We were working to a tight time frame but there was a good spirit on site, a good vibe. Thanks also needs to go to Marietta Gibb, who kept the lunchroom well stocked with lots of treats, and site offices immaculately clean, which made them a pleasure to go into and kept everyone’s spirits up.” The Rainforest Retreat has a 5 star Qualmark rating, which it achieved before the complex was fully completed, reflecting the high quality of the design and workmanship.

Fox Glacier, the Punakaiki area and further afield. Previous projects include Scenic Hotel renovations in Fox Glacier and Franz Jospef, and the Hokitika Tree Top walkway's new walkway structure and visitor centre. The company also specialises in light commercial work, including projects such as supermarkets, rest homes, office and bank fitouts, schools, along with seismic strengthening of buildings throughout the area.

Over the 20 plus years in business CYB has also It is a project Chris is proud of but he says it is by completed numerous residential projects. no means the first accommodation project on the Nano House is another subsidiary arm of the West Coast undertaken by CYB Construction. company. These custom-built timber-framed and He estimates the company has built over clad houses, with Colorsteel or butynol roofing, 200 motel and hotel rooms in Franz Joseph, are ideal as relocatable buildings for sleep outs, farmhouses, or as permanent housing. They are available South Island wide.

New Roofing and ReRoofing Phone: (03) 349 8439 163 Shands Road, Hornby, Christchurch www.roofline.co.nz

We’re customer focused, and we combine years of practical industry experience with a genuine passion for helping our clients’ projects become a reality. • Roofing and Cladding • Spouting and Fascia • Flashings

Proud to support this project

Gasfitting

Drainlaying

Call: 0211413654 PROUDLY

SUPPORTED BY

56 | April/May 2018 www.canterburytoday.co.nz

Ph 03 755 8681 murray@glacierjoinery.co.nz

‘Proud to support CYB Construction’

Paul tha Plumber Plumbing

Glacier Joinery Ltd

Heating

Supplier of window fashions• drapes Proudly supporting • blinds CYB Construction • tracks and all flooring needs• carpet • vinyl • tiles FREE MEASURE AND QUOTE • wood

CYB Construction can provide a full design and build service, working from a brief or concept design to achieve the client’s requirements and taking the project from day one to completion. They also work with other designers and architects. The team includes project managers and they can act as main contractor, co-ordinating and managing all subcontractors, suppliers and labourers. They are skilled and experienced in dealing with regional and district councils and co-ordinating and collating the requirements to gain all consents. The company has also undertaken numerous civil engineering work and has a fleet of heavy equipment to enable them to take on any challenge. CT CYB Construction Ltd 19 Hebbard Road Gladstone (03) 762 6040 office@cybl.co.nz www.cybl.co.nz — Advertising Feature

EMPOWER YOURSELF IN 60 SECONDS We know you’re busy and time is precious... but the fact remains: knowledge is power! So we’re doing our bit to empower you, 60 seconds at a time. Each Wednesday, Magazines Today’s ‘60 Seconds of Success’ email is distributed. These 60 Seconds of Success tips give you the knowledge to work smarter, faster and more efficiently.

www.magazinestoday.co.nz Hokitika 03 755 8589 Greymouth 03 768 5799 0800 787 777

Property & Construction | Mac Developments

Equipped for success Mac Developments is a well-established part of the Christchurch civil construction and demolition scene. While it is perhaps better known for the demolition side of the business, the company is taking on an increasing amount of construction work, with recent projects including car parks and dig outs for foundations. Managing director Daryl Hodder says this is an area of growth for the business. He says Mac Developments’ experience and expertise means they can provide a complete service for commercial and residential clients. Whether its demolition, construction, or both, they offer a complete solution.

“Combining the tools of our trade with our highly- Mac Developments are fully qualified for residential and commercial work. It doesn’t trained staff allows us to produce complete and matter if the client is building a new consistent results, on time, every time.” shopping centre, renovating their property, or When it comes to project and civil construction demolishing an office space, the company management there are plenty of things to take can manage it all. CT care of. “You need to make sure that you have all the right trades with all the right tools while maintaining the safety of your site.

— Advertising Feature

Mac Developments’ services include: • New build civil construction

Health and safety is always of paramount importance at Mac Developments, and every precaution is taken to ensure the safety of everyone on site.

• Residential demolition

Mac Developments also prides itself on having cutting edge technology. “Our fleet of trucks are the latest, and our diggers and civil construction

Mac Developments Limited 128 Wainoni Road Avondale Christchurch (03) 389 5274 www.macdevelopments.co.nz

“The team at Mac Developments are site management experts. Our specialty knowledge and experience means we are a one stop

Daryl says the team has a wealth of experience and that gives them a distinct advantage in a competitive industry.

“Our demolitions are safe, simple and always completed to the highest quality, whether it’s a small residential task or a large-scale commercial contract.”

shop for all civil construction, demolition and contracting needs.”

equipment are industry leading products,” Daryl says.

• Renovations and alterations

It’s all about collaboration. We’re pleased to have contributed to the success of Mac Developments.

• Commercial demolition • Strip outs (soft strip residential and commercial) • Earthworks • Drainage

So don’t go it alone. Give Andy Worrill a call and find out why Duns means business. 03 356 0768 andy@duns.co.nz www.duns.co.nz

• Concrete driveways.

With more than 50 years’ experience in the construction sector we are well aware of the needs of the industry. This means we realise how important the safety of your best asset – your staff – is to you and your company’s future. So, as a national company servicing New Zealanders in the construction industry, we are committed to the safety of your staff.

“

And when you deal with us you’re dealing with the owner, which means you receive a superior and speedy service – every time.

Ask your builder if he’s using Securefence and scaffold – it will save you money.

Our extensive construction knowledge ensures we understand local compliance issues and we realise how critical your deadlines are and we guarantee to be on time – check out our Secureguarantee.

Secureguarantee • We guarantee to beat any written quote by 10% • We guarantee to return all quotes within 48 hours otherwise you will receive the first week rental FREE of charge! Securescaffold covers all NEW WorkSafe working height requirements providing fall protection for builders, painters, home handyman and roofers on new and existing home constructions.

“

0800 66 00 22 www.securefence.co.nz | www.securescaffold.co.nz * Terms and conditions apply to the Secureguarantee

336 Te Ngae Road, Rotorua 3010 | Level 6, 10 Scotia Place, Auckland, 1010 49 Montgomery Crescent, Upper Hutt, Wellington | 2 Ivan Jamieson Place, Christchurch Airport, Christchurch 8053, NZ www.canterburytoday.co.nz April/May 2018 | 57

Property & Construction | RJB Plumbing

Property & Construction | GHS Building

Just add water Mark Coleman says he lives in an amazing community. As a plumber based in Marshland, Christchurch, he says people bend over backwards to help each other out, and he likes being part of that culture.

He particularly loves architectural and renovation jobs due to the complexity and focus needed. “My specialised area is my eye for detail. In the construction industry all the hard work is in the initial setup. I pride myself on collecting all necessary information and setting out pipework correctly so the finishing stages are easy.

He runs RJB Plumbing, a small plumbing company. He mostly works on light commercial, residential builds, architectural builds, renovations and maintenance.

“This means no awkward conversations to builders saying I need to cut open walls or remove tiles to shift pipework. This saves me money and gets the job over the line on schedule.”

“I love not being stuck in an office in front of a computer all day. I have a great mixture of indoor and outdoor work.

He’s also able to offer his clients the use of his trade account to get “exceptional” deals on household fixtures and fittings.

“I love the problem solving aspect that comes in the construction industry. Over the 13 years I have been plumbing the industry is constantly evolving. This keeps me on my toes, upskilling and building on my product knowledge.”

“I am very honest with my clients. Sometimes they have fallen in love with certain plumbing fittings or fixtures. I have to break the bad news that due to the current low pressure water in the house these fixtures and fittings will not work.

One job he’s been busy on lately has been installing household filtration systems, due to the council chlorinating the water supply.

“I’ll then provide solutions or alternative products to give the client the desired result.” Mark has a great network of trusted architects, builders, electricians, painters, plasterers, tilers, drainlayers, and gasfitters that he regularly works beside. “If my clients are unsure where to start, I can point them in the right direction.” CT

RJB Plumbing 42 Te Rito st Christchurch 027 869 0026 A/H (03) 3863447 markandjenna@xtra.co.nz www.facebook.com/rjbplumbingchch — Advertising Feature

RJB owner and operator Mark Coleman

Specialists in all building projects. ’Proud to support RJB Plumbing’

Your local building professionals GHS Building understands how to translate clients’ desires into standout building elements. Experienced in developing and fine-tuning their construction experience across countless projects of differing sizes, GHS is an expert in all forms of domestic and commercial building and can accurately improve the visual appeal and structural integrity of your construction project. “We are united in our passion and expertise in completing construction,” says director Alex Hugh. Based in Christchurch and delivering its unique services to the surrounding suburbs and towns, GHS comes to you to provide expert site analysis and consultation. When you meet with GHS you will be gaining direct access to some of the most innovative, creative and professional builders in New Zealand. With a foundation that spans a decade of delivering premium building solutions, you can rely on GHS to excel at crafting exceptional new houses that seam with your lifestyle needs. From your initial consultation with GHS through to the completion of the project, they will be with you through every step of the building process. “When you select the team at GHS Building to oversee every aspect of your building project, you can be sure that you will gain an

GHS Building The small team of New Zealand Certified Builders guarantees the successful completion of your project. • New builds, renovations, alterations • Commercial projects • Residential projects • Christchurch and surrounding areas.

unmatched level of assistance to meet your personalised requirements,” Alex says. “We aim to meet your individual expectations and ensure the safety and security of your construction.” CT GHS Building Limited Canterbury 027 554 4755 ghsbuilding2013@gmail.com www.ghsbuilding.co.nz — Advertising Feature

“We are united in our passion and expertise in completing construction.” - Director Alex Hugh

GHS Building LTD

Your local construction professionals E: ghsbuilding2013@gmail.com

Call us on 027 554 4755 for your construction project needs www.robertsonbuilding.co.nz | arthur@robertsonbuilding.co.nz | Ph 027 245 1601

‘We are proud to support RJB Plumbing’

• Drainage • Excavation • New house systems • Septic tank • Residential • Country • Commercial • Alterations

‘Servicing the Selwyn District and beyond’

Dane Willis: 027 327 5015

E. mark@mmdl.co.nz | www.mmdl.co.nz

58 | April/May 2018 www.canterburytoday.co.nz

www.ghsbuilding.co.nz

If you just wing each interview, the direction, tone and outcome of each conversation can vary wildly, making it more difficult to compare candidates to each other. The outcome of this can be that, despite spending all that time interviewing people, to a certain extent, you’re still none the wiser. Then, the chances are, when it comes to deciding who to hire, you’re going to go with your gut, as you won’t reliably be able to compare one answer to another because you didn’t ask each candidate a few standard questions you can compare them by. So, a little planning can go a long way towards helping you make an informed and considered choice of who to hire, as opposed to just sitting down with each individuals, having a completely random chat, and then hoping you get it right.

Mistake 2

- Overvaluing experience

It is risky to bet too heavily on how much experience a person has, when there are so many factors that determine whether someone will be successful in the role and a good fit for your organisation. An applicant’s skills, knowledge, aptitude and personality all factor into the equation. Because experience is a tangible and measurable component, it is very easy to overvalue it above less easily measurable factors such as intelligence, drive, and other components of raw talent. Experience accumulates with time in the role and skills can be learned and acquired.

Hiring new employees is not an easy process. You’ve got to wade through a mountain of applications, weed out the few you’re interested in and then interview all the candidates – all while still running your company. But if you want your company to grow, you need to hire the right people. You need people that are not only right for the now but can also help you move the business towards bigger and better things in the future. This is especially so for smaller businesses and startups because they have fewer employees and a limited income with which to work.

Your next great employee might be someone with limited experience, but who has fantastic aptitude and flexibility. Placing too much stock on a heavy list of qualifications in your job description, or only considering applicants with x amount of experience and not considering other factors, means you might be turning a blindeye to someone better suited to the role and your company’s culture. However, this is a double-edged sword and there is a flip side. If you’re looking to hire someone without any experience in the hope of finding someone cheaper – you might be buying into a false economy. Ignoring a candidate with what you consider to be necessary experience in the hope of saving a few thousand dollars a year by hiring an unproven person, might not actually save you anything, due to the amount of on-the-job training and potentially decreased productivity the less experienced employee will deliver. So, as with all aspects of running your business, you need to find a balance.

For these companies every single dollar they spend on finding and hiring an employee can affect their longer term success, meaning it’s vital that they avoid making major mistakes while hiring.

But it definitely pays to consider more than just the experience a candidate comes with. You want someone with the potential to grow into the perfect for your company.

But the trouble is that running a small business is hard work and there often simply isn’t the time to commit to a thorough hiring process; and as result, corners get cut.

Mistake 3

The good news is that your competitors are probably making these mistakes whilst hiring as well. This means there’s an opportunity for you to seize; to waste less time and money by hiring right so you can get back to running your company.

This is a common mistake many small business owners make.

Mistake 1

- Not having an interview plan

The single biggest hiring mistake small business owners make is winging it or not having an interview plan. At best they’ll have a few questions written down on a piece of paper, but little else. You need to treat an interview like a deductive science. You’ve sorted through all the resumes and selected the best individuals to be interviewed – but now you need a better way of evaluating their suitability for the role than just having a chat and going with your gut. You achieve this by having an interview plan.

- Assuming the hiring process ends once they’re hired

An employee’s productivity is comprised of 50 percent ability [the reasons you hired them], and 50 percent of what happens once they’re in the workplace. So conducting a good interview, offering that promising person the job and them saying ‘yes’ is only half the task. Employees need to be properly induced and introduced to your company, well trained and supported. It doesn’t matter how impressed you are with someone’s potential – poor training, insufficient access to resources, and little feedback will add up to poor job satisfaction and this will impact their performance. So recruitment doesn’t stop at the ‘welcome aboard’ handshake – you need to make sure they are introduced, trained and supported every step of the way.

First – decide what questions are the most important, and ask them to each candidate.

OUR D Y O W

This doesn’t have to be an iron-clad, exactly repeatable process – but it does need to have some consistency to it so you can accurately assess candidates’ answers in relation to each other.

Second – know what answers you’re looking for. Then you can assess each answer objectively and place candidates in pecking order.

CY PAC

If you would like to talk to one of our consultants about your recruitment needs, please contact us on

(03) 943 9505 | 022 648 5960 | info@nzrecruit.co.nz

www.nzrecruit.co.nz www.canterburytoday.co.nz April/May 2018 | 59

RELOCATING?? SAVE ON VALUABLE FLOOR SPACE COSTS!! Ex Hire Lundia & Hydestor Systems Now Selling

60 | April/May 2018 www.canterburytoday.co.nz

Near New-Lundia-Sliding & Static Shelving Up to 60% off retail