Demon Consultants

WELCOME TO DEMON CONSULTANTS We offer innovative training & consultancy for both team members and management at all levels. We specialise in hospitality and have a vast amount of experience. We take companies to the next stage and realise the potential of profitability within organisations through developing teams With our help we can: •

Improve productivity, performance & profitability

•

We specialise in hospitality

•

Increase sales in these difficult times

•

Get the best performance from every team member, wherever they are in the organisation

•

Ensure your organisation is ahead of the competition

•

Design training for your needs within your business

•

Motivate & Inspire your team

•

Keep your organisation ahead of the game

•

Develop management skills and build confidence

S

ABOUT Demon Consultants was founded with the vision of creating excellence in teams around the country. Business at the moment is tough and one of the first things organisations cut back on is training, but this is madness, because without training your teams correctly, they cannot deliver fantastic customer service.

Customers will only spend their hard earned money in the best places. This was the inspiration to set up the company. Having motivated, well trained and guided teams is essential. Sometimes it just takes a fresh pair of eyes and a new outlook, to help unveil your teams potential.

SEEMA DHIMAN Hello my name is Seema Dhiman the Managing Director of Demon Consultants.

I have been working in the hospitality business for over 18 years. I have worked in hotels, bars & restaurants in all positions from bar tending, waiting on, events manager, wedding planner, general manager and area manager.

I was the opening General Manager for Trio Bar and Grill in Leeds, where I developed the team to become an award winning team. Winning best bar and restaurant in the North, best bar, best night out in the UK, best bar manager and many more awards, producing some of the best hospitality names in the country.

I was promoted to the area manager for Arc Inspirations, where I wrote and conducted the majority of training for the company. I set up new sites, coached the management teams to deliver fantastic service.

The biggest thing I have learnt over the years is that you are only as good as your weakest team member. I have such a love for training people and making them stronger. This will ensure businesses have better sales and make more profit.

"Business madness is to do the same thing today as we did yesterday and expect a different result tomorrow"

SEEMA

TRAINING PROVIDED Delivering Excellence

Management Training

•

Professional Bar Training

•

Motivating and Inspiring teams

• • •

Professional Floor Training Customer Interaction Setting up correct Kitchen Procedures Coffee Training

• • • • • • •

Management Skills Train a Trainer Getting the best from your team Event Planning Exploring personality traits Challenging teams and each other Duty Management

•

Consultancy • • • • • • • • • • •

Trouble shooting Setting up a business Sales Techniques 12 month sales plans for your business Designing training for your business Writing and conducting audits Writing and conducting mystery visits Working with your team as an effective coach Marketing Ways to increase profit Techniques on how to inspire teams, and getting the best from them

BIIAB Qualifications •

• • • • • • • •

BIIAB Level 2 Award in assessment of licensed premises (social responsibility) BIIAB Level 2 Award in conflict management for licensed premises staff BIIAB Level 2 Award in drugs awareness for licensed hospitality staff BIIAB Level 2 Award for designated premises supervisor BIIAB Level 2 Award for licensing practitioners (alcohol) BIIAB Level 2 Award for licensing practitioners (gambling) BIIAB Level 3 Award in managing the night time economy BIIAB Level 2 Award for license holders BIIAB Level 1 Award in responsible alcohol retailing

CREATING EXCELLENCE AS STANDARD “TAKE YOUR COMPANY TO THE NEXT STAGE AND REALISE THE POTENTIAL OF PROFITABILITY WITHIN YOUR TEAMS.”

TESTIMONIALS “Seema is a fantastic passionate leader and is very experienced in the hospitality industry. She is very driven and tenacious in ensuring jobs are completed to the best possible standard.

Her real strength is her ability to motivate a team of people to achieve their goals. She is a great trainer and natural communicator.

I have no hesitation in recommending Seema to help improve any hospitality business.”

Martin Wolstencroft Managing Director of Arc Inspirations LLP

“Seema has unquestionable experience in training and coaching whether it to be to large teams from all departments or to individual one on one coaching. Coupled with this Seema is a very experienced General Manager and Area Manager so can relate all training needs to her vocational experience which I believe to be essential. Seema has always treated any Company she has worked for as her own and now she finally has her own business I am sure her experience and coaching skills will benefit many other Companies.”

Declan McGurk - Business Development Manager for Speciality Brands

Seema's consultancy was fantastic and really helped the business. She helped with team motivation, which in turn helped us unveil their potential. The bar and floor training was written with our business in mind & has helped see an increase in sales. Her passion and enthusiasm is infectious. I would not hesitate to recommend Seema to help motivate & train a team to deliver superb service.

Most of all her experience in the industry is invaluable. She is a real pleasure to work with.

Chetan Patel- Owner of Unit One Bar

Seema Dhiman Tel : 07568558135 Email: info@demon-consultants.com

www.demon-consultants.com facebook.com/DemonConsultants