Dorset Business Focus | July 2021

COMPLIMENTARY

DORSET CHAMBER OF COMMERCE AND INDUSTRY OFFICIAL BUSINESS MAGAZINE | ISSUE 30, JULY 2021

TURBO CHARGE YOUR BUSINESS WITH PEER NETWORKS NEW PROGRAME STARTS SEPTEMBER 2021 WHAT YOU NEED TO KNOW WHEN SETTING UP A BUSINESS

I WANT TO SEE BUSINESSES IN OUR COUNTY THRIVE SAYS DORSET PCC

BOURNEMOUTH & POOLE COLLEGE TO WELCOME NEW PRINCIPAL

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DORSET BUSINESS FOCUS / WELCOME

Hello and welcome go the July edition of Dorset Business Focus, Dorset’s leading business magazine. As always, you’ll find this month’s magazine packed full of local business news, useful information and topical articles.

Our cover story this month celebrates our new Peer Networks programme, funded by and delivered in partnership with Dorset LEP. This builds on the success of our first programme and has been hailed as one of the leading Peer Networks programmes in the UK. Peer Networks is a high value programme to truly turbocharge your business as we all look to a new bright future post-Covid. Meeting monthly (virtually) in facilitated groups, each Peer Network group meeting has a themed presentation on a key business issue and the group is then able to discuss and share how they could implement this learning in their respective businesses. The true strength of this programme is the ability to discuss and share issues with like-minded business people in an environment where confidentiality and respect are paramount.

Our next round of Peer Networks begin in September. The programme is free and represents a very rare opportunity to access such high quality support at no cost. I’d thoroughly recommend this to all business owners, directors and senior managers and early booking is advised to secure your place.

I’d also like to mention another hugely exciting project we are launching, funded by BCP Council as part of their covid-recovery support. We will be delivering a business transformation programme, working with former CEO of Sunseeker and Lotus Cars and former head of global marketing for JLR,

Phil Popham. Phil is a highly experienced business leader with a very strong track record in business transformation within some of the world’s leading brands. Working with Phil, we are delivering a business transformation workshop and following this, 20 businesses will have the opportunity to have one to one support from Phil in their business.

This represents an extremely rare and unique opportunity to have free access to support at this level. Look out for these workshops and early booking is definitely advised.

As always we have a packed forward events plan and we are delighted to announce major improvements in our events booking system for visitors to our website. As a business, we continue to modernise and embrace innovation and technology and these improvements are the result of a new CRM we have implemented. This has been a significant project for the Chamber over the last few months and will result in significant improvements to internal processes and high levels of automation. As a business we continue to really embrace innovation and technology and for us really highlights why it’s so important businesses have this focus.

Finally we have just produced our annual review for the last financial year and you can see this on our website. Dorset Chamber weathered the storm very well with the hard work of our team and the

great support of our members, business partners, board, ambassadors and other partners – a huge personal thank you. We are very focused on continuing to do our best to support our members and the wider business community and we’ll be here to do our very best for you as we all look to more positive times.

Ian Girling Chief Executive Dorset Chamber of Commerce and Industry

Contents 06 Peer Networks 08 Top tips: How can a global business support its local community?

11 President’s Column 13 Women’s team promoted to National League 14 David Sidwick, Dorset Police and Crime Commissioner wants to see local businesses thrive 17 Bournemouth & Poole College news 19 What do you need to know when setting up a business?

#GetBusinessDone

20 Member to member offers 22 Investing in the future, the Blue Sky way!

25 New Faces, New Places 26 Affiliated Chambers 28 Building Resilience for Business Leaders – top leaders ask ‘how is the boss’?

30-31 New members 36 Busting all your live chat myths: Is it time to reconsider your digital communication channels?

38 Funding available for Dorset employers to train and re-engage staff after lockdown 41 International Trade 47 Fantastic passwords and where your children can find them 48 Could you improve your business?

51 Driven - by Steve Bulley 55 Events 57 - 63 Dorset Business Directory

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EDITORIAL

Celebrating hospitality members DESIGN, PRODUCTION AND SALES

Steve Bulley

Production Manager Ben Pulford

Chamber House, Acorn Office Park Ling Road, Poole, Dorset BH12 4NZ

Hayley Moore

Lead Designer Louis Pulford

T. 01202 714800 W. www.dorsetchamber.co.uk

Joan Senior

Media Sales

steve.bulley@dorsetchamber.co.uk

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hayley.moore@dorsetchamber.co.uk

joan.senior@dorsetchamber.co.uk

ben@pulfordpublicity.co.uk

louis@pulfordpublicity.co.uk

01202 941466

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DORSET BUSINESS FOCUS / NEWS

Celebrating Hospitality Members

Lockdown Upgrade Opportunity / Marriott Prepares for Returning Guests

The Spa at Chewton Glen Celebrates Its 30th Anniversary

Lockdown at the Bournemouth Highcliff Marriott hotel and the flags are blowing softly in the breeze, the calm and quiet allowing the waves to be heard.

The beach down below sparse with people except for the occasional surfer or early morning runner.

Within the hotel a small team of staff work diligently around the clock to keep the daily requirements of the building ticking over while the rest wait in eager anticipation for news of a date for their return.

The closure does however bring one benefit, the opportunity to gain full access to the 160 guest rooms to allow the upgrade of air conditioning throughout, ahead of the busy summer season!

Today…the cheerful echo of voices and the hustle and bustle of the beach and promenade returns while up above the hotel stands proud with the doors open, guests arriving and bags being unloaded.

Children are in reception with new buckets and spades whilst in the background telephones are ringing with guests excitedly making reservations and confirming meetings and events.

With the philosophy of Marriott being take care of the associates and they will take care of the guests we have never been so ready to get back to doing just that here at the Bournemouth Highcliff Marriott and we cannot wait to welcome you!

Sleek, sophisticated and serene are the three simple words that put the Spa at Chewton Glen back on its pedestal, as one of the best hotels spas in the world, and a true ‘English Original’.

Thirty years ago the inspired decision was made to build a worldclass spa at Chewton Glen, it was officially opened in June 1991 by his late Royal Highness The Prince Philip, Duke of Edinburgh. It is hard to imagine today when spa culture is so embedded into our psyche that this controversial construction project divided the hospitality sector causing a tremendous stir, but we have always liked causing a stir and creating outstanding hospitality experiences.

Another decision made in late 2019 to update the award-winning spa facilities at Chewton Glen in readiness for celebrating our 30th Anniversary, was also not without incident - but who could have imagined when our interior design consultant Anita Rosato finalized her plans for updating the spa that COVID-19 was waiting to make its dramatic appearance and an transformative spa renovation, due to be completed in the spring of 2020, would be subject to shut down when it was 90% finished and just one week away from re-opening.

However, re-open it did and the angelic white, slate grey and zen calm mood board that Anita created now has spa goers feeling 10 years younger in 10 seconds – or so we are told!

www.bournemouthhighcliffmarriott.co.uk

www.chewtonglen.com

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DORSET BUSINESS FOCUS / NEWS

Sweeping Views of Corfe Castle Kingston Country Courtyard near Wareham is a traditional farmstead, with glorious views to the Isle of Wight, has been given the industrial farmhouse treatment in recent renovations. During the pandemic the 25 bedrooms are set around two courtyards which each benefit from direct private access have allowed us to welcome visitors when permitted. We took the time to focus on The Sawmill restaurant which delivers exceptional modern British cuisine showcasing the best of local produce.

The pandemic has also given us the opportunity to focus on the surrounding grounds which are expansive and benefit from beautiful lawn formal gardens with sweeping views of Corfe Castle and the valley below.

We have been able to use the upper courtyard there is a stunning 16th Century Barn which has been used for socially distanced events and celebrations. As a family owned business, we will be delighted to show you the prized fossil which is installed on the mezzanine of the Barn. www.kingstoncountrycourtyard.com

Marsham Court is first UK hotel to gain Changing Places facility The Marsham Court Hotel, Bournemouth has been awarded a £70,000 grant from BCP Council to deliver improved accessibility, including a Changing Places Room and Sensory Room.

Changing Places are fully accessible toilets with the right equipment and generous space for a disabled person and up to two carers.

Rosie Radwell, Managing Director said: “We’re delighted to receive this grant which will help us become the first hotel in the UK to have a Changing Places facility to benefit not only our residential guests, but the local community and business visitors alike.”

The Marsham Court is a multi-award winning, 4*, family owned and operated hotel on Bournemouth’s East Cliff. Having invested heavily over recent years in their business and leisure facilities, plans to improve accessibility can now also be realised.

Councillor Philip Broadhead, Deputy Leader and Portfolio Holder for Economy at BCP Council, said: “Following a competitive application process, we are pleased to award this grant to The Marsham Court. This project is just one of many innovative initiatives that our latest package of discretionary business support will now bring to life. It will contribute towards Bournemouth, Christchurch and Poole’s reputation as a place where businesses can continue to flourish and grow.’’

Work will commence on the project in the Autumn with completion planned

by Spring 2022.

For more information, please visit: www.marshamcourthotel.co.uk or www.changing-places.org

Minterne Festival of Music 22-24 July This summer the grounds of Minterne House will be filled with live music as the house launches 'Minterne Festival of Music'.

July will see three concerts taking place across three days, each concert is a standalone event celebrating a different genre of music from classical to pop, ensuring there is something for everyone.

Visitors will be able to enjoy one of most exciting British cellists of his generation, Guy Johnston, to perform a programme that includes Mozart’s sublime Clarinet Quintet Everyone tapping their toes with internationally renowned jazz pianist Ben Waters and his band.

The three-day event close with 70’s pop nostalgia filling the grounds as Les Gray’s MUD II will have you stomping your feet singing along to their chart topping hits.

To make use of our natural setting, performances will offer time to picnic and enjoy the grounds before the concert begins. With a selection of hampers available, guests are welcome to enjoy Minterne’s delicious offering delivered straight to their group.

All events will be run safely with social distancing measures in place, with guests being seated in their groups of up to four.

Tickets for each event are sold in ‘pods’ with a maximum of four guests per pod and guests can select from ground or chair seating within their pod. www.minterne.co.uk/minterne-festival-of-music more news online - www.dorsetchamber.co.uk/news

Exciting month for Oceana Hotels

Oceana Hotels never misses an opportunity to upgrade and improve its properties and Lockdown 3 is a classic example of time well used.

Bedroom refurbishment has been ongoing and many rooms have been refurbished and improved, including air-conditioning installed into all sea-facing bedrooms at The Cumberland.

One major lockdown project has seen the complete rip–out and refurbishment of The Suncliff Hotel Restaurant. The finished look is contemporary with a beach theme, and the room is bright and airy, airconditioned and can seat up to 200 guests. The famous Sunday Carvery has been re-launched.

It’s been such an exciting month welcoming both staff and guests back to the hotels. At Oceana we’re all about hospitality and our customers.

All our Hotels and Restaurants are now fully open welcoming guests for lunch, Afternoon Tea and Dinner.

Our Tribute nights at The Cumberland, were relaunched in June - how lovely was it to hear live music and to see people enjoying themselves once again with friends and family.

Don’t forget our Neo team are delighted to be doing what they love most and mixing up a cocktail or two along with serving amazing food and wines from the new menu and wine list. www.oceana-collection.com

#GetBusinessDone

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DORSET BUSINESS FOCUS / NEWS

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DORSET BUSINESS FOCUS / PREMIER PARTNER

Top tips for entrepreneurs from OnBuy founder and CEO, Cas Paton:

How can a global business support its local community?

It may come as no surprise that corporate social responsibility (CSR), as well as pursuing the environmental social and governance agenda (ESG), has become a must for businesses across the world.

Those that are committed to CSR and ESG know that it can lead to an enhanced reputation.

So, how does your business give back to its community? If you’re not sure, then it’s time to figure out how it can.

As a business owner with a growing firm, it’s your responsibility to support the community whenever you can. You and your employees can make a huge difference in helping others.

From our headquarters in Poole, OnBuy has become the world’s fastest-growing online marketplace, according to Alexa rankings, and we’re pressing ahead with global expansion which will see us in a range of countries – including US, France, Spain, and UAE – by year-end 2023. Even though our business has an ever-growing reach, supporting small and local is still highly important to us. Our business model is based on fairness and transparency, so we’re always focussed on doing the right thing, not the biggest thing when it comes to CSR and

charity support. That’s the only way it should be in my opinion.

We’re proud to support music festival Teddy Rocks, having first sponsored the event in 2018.

Teddy Rocks Festival takes place in Blandford and raises money for children’s cancer charity, Teddy20. Our sponsorship deal helps to cover the running costs of the festival, allowing Teddy Rocks Festival to donate all proceeds raised to Teddy20.

This year, we’ve also spread a little magic to The Rainbow Trust Children's Charity, which provides emotional and practical support to families who have a child with a life-threatening or terminal illness, donating 100 magic kits to families it supports.

Plus, many of the OnBuy team are currently in training for October’s Bournemouth Marathon to raise money for Julia’s House Children’s Hospice.

Here are some of my top tips on how your business could support the community:

As a business owner with a growing firm, it’s your responsibility to support the community whenever you can.

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Support a youth sports team – chances are someone on your staff has a child on a youth sports team. You may be able to supply kit or funds it needs.

Sponsor an event – sponsoring an event such as a local marathon, or even your employees participating, can be a great way to show support.

Volunteering – volunteer your time. Whether big or small, businesses can show their support by encouraging employees to volunteer. Allow your employees time to volunteer to a cause of their choice.

Donate your knowledge – you might be an expert now, but you were once a beginner, right?

Before you became a leader in your industry, you were hungry for knowledge so why not look to support others in your industry looking to grow.

As an expert, your knowledge is of value to others so share it!

Good deeds aside, giving back is important from a business perspective as it can create stronger customer relationships, improve employee morale and consumers value social responsibility. I would always advise making sure whatever activity you are doing; it ladders back up to your purpose and values too.

You can start anytime, so start today. www.onbuy.com

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DORSET BUSINESS FOCUS / NEWS

Lester Aldridge named as a HealthInvestor Awards 2021 Finalist We are proud to announce that Lester Aldridge has been shortlisted as a finalist in the HealthInvestor Awards 2021 for Legal advisors of the year – transactional.

The Healthcare team at Lester Aldridge specialises in the regulation of health and social care services, regularly acting for independent social care providers and independent hospitals, as well as children’s homes, schools and fostering agencies. The team also has a strong practice undertaking transactions within the health and social care sectors and are particularly well known as market leading providers of regulatory due diligence, regularly advising on some of the largest acquisitions within the sector.

It is one of the law firm's leading areas of expertise and one for which they are renowned nationally. A client interviewed by independent legal directory Chambers UK 2021 describes the team as "super-

efficient, really knowledgeable, very understanding and always prepared to go the extra mile".

Over the last decade, HealthInvestor has established itself as a must-read publication for the UK health sector.

The HealthInvestor Awards promote excellence and recognise innovation in the independent healthcare sector.

The finalist entries are judged by a panel of high profile, independent judges from across the sector.

The winners will be announced at the HealthInvestor Awards dinner at the Grosvenor House Hotel on 13 September. www.lesteraldridge.com

The President’s Column

by Caron Khan

Why change is actually your biggest ally As an agent of change, my role is to work with businesses to take them through transition. I identify and instigate change, and then I support them through it. Sometimes they take a bit of persuasion; sometimes they’re led willingly.

But how do I deal with change on both a professional and personal level?

I spend my day-to-day life leading organisations through sometimes difficult transitions, and yet, when the laptop’s switched off and life’s throwing its own curveballs in my direction, how do I cope?

I’ve experienced a lot of changes; they’ve come at me from all directions, and they haven’t always been welcomed with open arms. Some changes have felt painful, some have felt positive. All of them have felt ‘unknown’.

Don’t hang on to something that isn’t working anymore It’s this sense of the unknown that lies at the heart of our fear of change. We fear the unfamiliar, and this causes us to hold tight to the status quo, even if the status quo isn’t working for us anymore. But the truth is this: Change is the only constant in life – nothing stays the same!

So, if nothing stays the same, and change is our one true guarantee, then surely we should be approaching it with acceptance and respect. We should recognise that change has actually shaped our entire life, through childhood, adulthood, relationships, jobs, health… the list goes on. And whilst change may have felt frightening at the time, we tend to look back and recognise its inevitability, and its unavoidable place in our lives.

On a professional level, I experience change all the time. Perhaps I’ll gain or lose a client, or their needs shift.

Maybe I’ve taken the client to such a positive space, they can move forward without my support. For me, this is a job well done! The key to dealing with all these changes is to embrace them. If you see life’s changes as an evolution and an opportunity to learn and move forward, then the only way is up.

Next time you’re faced with a change, take a moment to remind yourself of these three key points: Remember that change is inevitable – nothing stays the same Approach change with acceptance and respect – it can be your greatest ally Work with change and allow it to unfold organically – resistance is futile!

Caron Khan

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DORSET BUSINESS FOCUS / PREMIER PARTNER

Women’s team promoted to National League AFC Bournemouth is delighted to announce the promotion of its Women’s team to the FA National League.

Steve Cuss’ side will move into the fourthtier next season and compete in South West Division One. The decision comes after the club applied for a process of upward movement, after the season was declared null and void for the second year in a row due to the Coronavirus pandemic.

With the introduction of a tier system in December and a national lockdown coming into place in January, it meant that the Cherries had played just one league game in 2020/21, an 11-0 win away at Oxford City.

An impressive FA Cup run also saw them reach the first round proper for just the second time in history, having knocked out Southampton Women and Buckland Athletic of the National League in the process.

After a disrupted season, and the side being sat top of the league in March last year, before the 2019/20 campaign was curtailed, Cuss couldn’t be happier to see his side promoted.

Speaking with afcbTV, he said: "I'm absolutely delighted with the news that we'll be going into the National League next season.

"It's been a disruptive couple of years with the pandemic and the regular season being declared null and void, but we're thrilled that our results have been taken into account and we've been rewarded with promotion.

"I'm so proud of the girls. Their attitude has been fantastic, they've always had a smile on their face and this is exactly what they deserve." www.afcb.co.uk

I’m so proud of the girls. Their attitude has been fantastic, they’ve always had a smile on their face and this is exactly what they deserve. more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

David Sidwick, Dorset Police and Crime Commissioner

wants to see local businesses thrive Long before I chose to have anything to do policing, my background was firmly in the business world.

After early jobs in retail, hospitality and sales and following university I joined the pharmaceutical industry as a representative for ParkeDavis, eventually working my way up to join the company’s UK Management Board.

I later set up my own business which facilitated the education of more than 17,500 secondary care consultants, so like many entrepreneurs I have sat in a small room with nothing but a dream of building something.

So, I understand the concerns and issues affecting businesses large and small.

When I campaigned to be Dorset’s Police and Crime Commissioner, I listened carefully to the views of our county’s business community. This included conducting what I believe was the first specific business crime survey to understand concerns, as well as talking to companies face to face.

Now I have taken up office, I am absolutely committed to working with businesses as I endeavour to make Dorset the safest county in the UK. But before I talk more about my plans, it might be helpful to give a brief summary of what I do.

The role of PCC has been around since 2012 but still is not well understood.

So very briefly, one of the PCC’s roles is to work closely with local organisations – which of course includes businesses – to prevent and tackle crime and promote community safety, and to make sure the views of local people are taken into consideration.

A PCC sets the policing budget, which includes setting the policing element of the council tax – the precept. The commissioner also appoints new Chief Constables, which is something I’ll be focussing on over the next few months as I ensure the best possible candidate is appointed to replace James Vaughan following the great contribution he’s made to policing in Dorset.

But the PCC represents the people above all else and so I will be consulting with the public and producing a Police and Crime Plan outlining local priorities for the Force.

This is something I started work on as soon as I began my term of office and people can look out for more information about how I’ll be asking them for their views later this summer.

Clearly, there are a lot of details yet to be revealed, but rest assured the needs of the business community will be addressed by this plan.

I want to robustly focus on cutting crime and increase visible community policing in Dorset. We need to fight organised crime, particularly the county lines drugs gangs who have brought violence into some of our towns, as well as tackle hidden problems such as domestic abuse, child abuse, hate crime, modern slavery and cyber crime.

None of this work can be done in isolation and businesses, whether large or small, are part of the lifeblood of our county and the centre of our communities, so this is something we need to tackle together.

I want to develop local issues for local problems. What works in Sherborne may well not be the same as what works in the centre of Poole, so I want local businesses to form part of the decision-making process about how we make our communities safer.

I’d like to see the network of Business Improvement Districts (BIDs) expanded, as these do an

I want to develop local issues for local problems.

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excellent job of encouraging muchneeded investment into our towns as well as funding schemes to cut anti-social behaviour. I’d also like to see more Shop Watch schemes helping protect against shoplifting and other crimes. I would like reporting made easier and a closer connection with the police so we can address these issues.

CCTV has transformed the way that police and other partners are able to manage incidents in real time, as well as investigate crimes and bring those responsible to justice, so I will investigate opportunities for using this technology more effectively to protect our retail businesses.

And most importantly I want to seek ever greater support for victims, which of course includes victims of business crime, because ultimately it is for these people that we need to bring about change.

This has been an incredibly tough year for us all, and I want to see businesses in our county thrive as we emerge from the pandemic.

Protecting them against crime is an essential part of how we can do that, and I look forward to working with you over the next few years to make these ambitions a reality. www.dorset.pcc.police.uk @DorsetChamber

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Bournemouth & Poole College to welcome new Principal in 2022 following retirement of Diane Grannell

Apprenticeship cash boost means up to £3,000 extra for businesses taking on apprentices It’s an exciting time for businesses looking to take on new apprentices, as the previously announced cash boost to the apprenticeship incentive scheme became available to claim from 1st June.

The Bournemouth & Poole College already works with around 2,000 businesses across Dorset and the surrounding areas, and can see the great potential of this cash boost to businesses.

This incentive, part of the government’s Plan for Jobs, sees employers of new apprentices become eligible for up to £3,000 extra cash for new apprentices taken on before 30th September 2021.

Employers are free to choose how to spend the cash, and many decide to put it towards the training, travel or uniform costs for the apprentice.

The benefits of apprenticeships for businesses are well documented. In fact, the National Apprenticeship Service state that the average apprenticeship improves productivity by £214 a week.

It’s common for apprentices to continue in employment after completing their qualification, in turn reducing staff turnover too.

Modern apprenticeships don’t just cover traditional trades such as plumbing more news online - www.dorsetchamber.co.uk/news

and bricklaying, they now cover emerging roles in areas such as Digital Marketing, Electronic Engineering and Cyber Security. With this new incentive for businesses, The College expects to see more and more businesses in varying sectors looking to bring on apprentices.

As a business, you might be wondering how to make the most of this opportunity.

The Bournemouth & Poole College offer a dedicated, supportive team that take the time to understand your business’ needs, with training that is tailored to fulfil your requirements. As part of this, The College can advise on what exactly this cash boost could mean to you – in short, you could receive up to £3,000 in additional payments for taking on a new apprentice.

If you’re thinking about taking on an apprentice and would like to discuss this further, contact The College’s dedicated apprenticeship team on 01202 205500 or at apprenticeships@bpc.ac.uk.

Bournemouth & Poole College is delighted to appoint Phil Sayles as its new Principal and Chief Executive Officer, following current Principal Diane Grannell’s retirement at the end of the year.

Phil will begin his new role in January 2022 and joins the College with a wealth of experience in the education sector with previous leadership and director roles at Grimsby and Lincoln College. More recently, Phil was Deputy Principal at Rotherham College and is currently Principal and Chief Executive Officer of Selby College in Yorkshire.

Commenting on his new role, Phil said: “I am absolutely delighted and very proud to have been selected to lead Bournemouth and Poole College at a time when technical skills for work, or further education study, are both vital to local people of all ages. The College plays a pivotal role in delivering this and training the workforce of the future. I look forward to growing our connections with key sectors such as engineering, health and digital when I start my new role.”

The College’s Chair of the Corporation, David Ford, added: “Phil demonstrates a huge passion for learning, forward vision and commitment to the highest quality of teaching. We are confident that Phil’s experience and skills will lead us on the next part of our journey.”

Phil’s appointment coincides with current Principal, Diane Grannell’s retirement, after serving six years in her role at the College. Diane said: “Although it is with a heavy heart that I am leaving Bournemouth & Poole College, I am pleased to hand over its leadership to such capable hands. I wish Phil all the best in his new role and hope to see The College continue to grow and develop in the coming years.

“During my remaining time at The College, I will work closely with Phil to ensure he has everything in place for his new position.”

Phil will join The College at a pivotal time with its Lansdowne site to soon benefit from the government’s national £1.5bn fund to improve its learning environments. Additionally, new courses are continually launching in exciting new sectors. www.thecollege.co.uk

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DORSET BUSINESS FOCUS / NEWS

What do you need to know when setting up a business?

Karen Edwards is a Commercial Associate at Frettens Solicitors and is recognised as a ‘Rising Star’ in the Legal 500, the leading independent guide to law firms and lawyers in the UK. Here, in the first article since the launch of our new website, she details some key points to consider when starting up a business, including legal requirements and some practical pointers too.

How do I start up a new business?

Setting up a new business can be a daunting, as well as exciting, time. Figuring out what needs to be put in place in legal and practical terms can feel like a bit of a minefield.

This article sets out a quick guide to the common issues every business start-up should consider before they begin to trade, whether this is as a sole trader, through a partnership (or LLP), or as a limited company. Following these steps will help to ensure that the correct building blocks are in place.

What legal requirements are needed to start a business?

Whilst there are limited requirements actually imposed by law when setting up a business,, here are some of the incredibly important ways that you can protect yourself and your business: • Get internal agreements in place • Prepare and issue employment contracts • Get some terms and conditions drawn up • Make sure your business has obtained all the necessary licences, consents etc.

• If operating from rented premises, ensure that there is a formal lease in place • Protect intellectual property rights What agreements do I need to start my business?

A shareholders agreement and a partnership agreement are commonly used when starting a new business, but; are they really necessary?

Is it necessary to have a shareholders agreement?

If you choose to operate under a limited company which has multiple shareholders, put a shareholders agreement in place. This governs the relationship between the shareholders by setting out their rights and obligations and in turn, reducing the risk of any disputes in the future.

What is a partnership agreement and do you need one?

If you intend to operate as a partnership, a partnership agreement should be entered into, which sets out terms such as how profits and losses will be shared, the decision making process, and what happens should someone want to leave the partnership.

Is it a legal requirement to have a contract of employment?

Employers must, by law, have employment contracts (or at least a statement of terms and conditions of employment) in place regardless of the number of employees it engages.

In the same way, ensure that any relevant more news online - www.dorsetchamber.co.uk/news

policies are in place (these are often presented within an employee handbook), such as those relating to sickness, parental leave, GDPR and working from home.

At Frettens, we can help you draft a contract of employment.

How can I ensure that my employees don’t become my competitors?

Protect the goodwill you are likely to build up in the future by ensuring that those working in the business agree to adhere to a duty of confidentiality and to restrictions preventing them from competing with the business during their employment with, and (for a certain time) after they leave, the business.

However, always remember that any restrictions must be reasonable to protect the legitimate interests of the business.

Our employment team can advise you on the inclusion of confidentiality clauses and restrictive covenants within contracts of employment.

Does a new business need to have some terms and conditions?

The short answer is that this is always advisable. It is crucial to make customers (whether these are businesses or consumers) aware of the terms on which your business trades. This can avoid costly and time-consuming disputes arising in the future.

In her first article, my colleague Olivia Parksinson wrote about terms and conditions; detailing what you need to include in them.

What licences and permissions does a new business need?

Ensure that you have obtained all of the necessary licences, consents, permissions, accreditations etc. required for the type of business being operated. For example, planning permission may be required for the specific use of a premises, certain accreditations might be required before services can be provided and licences may need to be acquired before certain goods can be sold.

What do you need to consider as a business operating from rented premises?

If operating from rented premises, ensure that there is a formal lease in place so that you have the comfort of knowing there is security of tenure.

The goodwill that you build up may become associated with the location of your business, so this is another reason to make sure occupation is secured.

Our Commercial Property Team can help you with any commercial lease related queries.

How can intellectual property be useful to new businesses?

Your business trademark could hold significant value, so it is crucial that this is registered with

the Intellectual Property Office (IPO) to prevent others from using it, or worse still, registering it before you do.

In the same way, make sure that any trading name you wish to use does not infringe any thirdparty intellectual property rights. The IPO website has a useful tool for checking what trademarks are already registered.

What other things do start up businesses need to consider?

There are as many practical issues as there are legal ones when starting out in business. Here are some other areas that you should consider: Funding a new business Ensure that you have necessary funding in place to allow the business to have a sufficient capital to get started with. Speak to your bank manager to see what facilities are available and if there is access to any grants for the type of business you are intending to run. If you are required to provide security for any lending, make sure you take legal advice.

Insuring a new business Get the right insurance cover. This is certainly worth a mention for the obvious reason that things can go wrong, so it is fundamental that for you and your business there is some level of protection.

We would always recommend that you speak to an insurance provider before starting to trade.

IT considerations Ensure you have sufficient IT systems in place.

You may require a range of hardware and software for your business to run effectively and efficiently. If a supplier asks you to enter into a formal contract (which is more than often the case), take legal advice to ensure that you are not signing up to unfavourable terms.

Protection against cyber crime It is also worth noting the risks of cybercrime, which can cause businesses significant loss, so we would always recommend that you get sufficient protection in place and educate yourself and your staff on what to look out for.

Monetary considerations Speak to your accountant to take advice on areas such as registering with HMRC, who will be responsible for preparing accounts and how payroll with will administered.

Visit our NEW website www.frettens.co.uk

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19

Member To Member Chamber Offers

Discounts on your first order with Ace Office Environments Paper * stationery * print & gifts * catering * janitorial * facilities supplies * workwear & PPE (embroidery/transfers available) * furniture including ergonomics and designs * ink & toner * machines & technology * Quote DCCI001 on your first order for further discounts, no delivery charges and no minimum order requirements or charges. www.ace-office.co.uk | 01202 240000

#GetBusinessDone

10% Discount

Free 30 minute initial discussion with ViewHR

on ISO 9001 Quality Management System

Smart Quality Services helps companies simply and cost-effectively to drive improved efficiency, increase customer satisfaction and generate new revenue opportunities from larger customers/ markets through the implementation of ISO 9001 Quality Management System.

At ViewHR we work closely with our clients to understand their requirements and help to meet all their HR and compliance needs.

We are offering Dorset Chamber members a 10% discount on our ISO 9001 standard implementation consultancy fee of £3,950.

Meet our experts for a free initial consultation today

Contact: sara@smartqualityservices.co.uk 0117 3620042

Contact: Emma Dobson hr@ViewHR.co.uk 01425 205390 www.viewhr.co.uk

www.smartquality.co.uk

See all member to member offers online at www.dorsetchamber.co.uk/offers

New Member Benefit:

Free Business Customer Credit Checks with Acquit Debt Recovery Ltd Dorset Chamber has added business customer Credit Checks to its growing list of member benefits, by partnering with Debt Collection and Outsourced Credit Control specialist Acquit Debt Recovery Ltd to provide members with the new service.

Dorset Chamber members can now request up to 5 free business Credit Checks per month, helping members to improve cash flow and reduce the potential for bad debt.

Diane Bantten, owner and Director of Acquit Debt Recovery Ltd, whose legal background provides clients with a unique and bespoke service, explains: “It’s simple: cash is king and knowledge is power. Businesses who undertake due diligence before providing goods and services to new customers can safeguard against unpaid invoices and save themselves a lot of time and pain chasing payments. Credit checks not only look at whether a customer can pay, they also throw up any reported issues they may have had paying other providers in the past.”

Acquit Debt Recovery Ltd’s success in this field is down to Diane’s 25+ years of experience as a Lawyer before launching Acquit Debt Recovery Ltd in 2010. Unlike some law firms undertaking debt 20

March 2021 | Dorset Business Focus

recovery services and who often automate debt recovery letters and indeed the whole process of recovery, Diane take a different approach. By assessing and handling each case herself, Diane offers a very personal approach fees are added to the debt – along with late payment compensation and interest. More often than not the client ends up “in pocket” not out of it.

Diane’s legal expertise can also catch debtors off-guard, as they sometimes believe they are dealing with a ‘standard’ debt recovery agency instead of a lawyer who is well versed in this field.

Ian Girling, Chief Executive at Dorset Chamber said: “We have spent a lot of time talking with members and the pandemic has highlighted that good cash flow management is crucial for all businesses. We believe it is very important to support our members by providing this service to safeguard against bad debt in the first place and working with Diane was the obvious choice.”

Members can use an online form to request a business customer Credit Check Report within 48 hours of submission. See our web site: dorsetchamber.co.uk/membership/businesscredit-checks/ /company/dorset-chamber/

For information on more preventive measures businesses can take to safeguard against debtors or to find out how to start the debt recovery process, visit: www.acquit.org.uk or call Diane direct on 01202 432022 or 07788 416859

/dorsetchamber

@DorsetChamber

more news online - www.dorsetchamber.co.uk/news

21

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Investing in the future, the Blue Sky way!

We are delighted to share that our apprentice, Lewis Baldwin, has passed the first of his Financial Planning exams putting him well on the way to achieving his ambition of becoming an Independent Financial Adviser.

Lewis joined Blue Sky in late 2020 as Trainee Financial Planner and Admin Support. Our Managing Director, Gary Neild, found him to be engaging and incredibly willing to invest in his own career from the outset and so, despite the pandemic, was delighted to offer Lewis a fulltime apprenticeship role.

“As an ex-teacher, I love to help develop the minds of younger people. There’s something special about Lewis though – he’s always upbeat, keen to learn and thrives on the working environment we create. His zest for life has been a tonic during the last year and it’s such a pleasure to be part of his journey into our industry.”

Lewis was enrolled with the Chartered Institute of Insurance’s Aspire Financial Adviser Apprenticeship Programme at the start of January 2021. The apprenticeship runs for 24 months and consists of exams, written assignments and off-the-job training.

We asked Lewis to share his favourite things about working with Blue Sky. Here’s what he said: “Number one has to be the culture in the team.

I have worked for companies where you are deemed a cog in the wheel, and it is all about the money. Here at Blue Sky, I feel valued and can make a real impact. In addition, I enjoy the banter in the office.

I also thrive on the fact that we all go above and beyond for clients. That commitment to service really matters to me and I know we make a difference to people’s lives and financial situation. I have first-hand experience too as my father became a Blue Sky client this year, after years or stressing about money. The cash flow plan enabled him to see he wouldn’t run out of money and could enjoy his money more. It really has been life changing for him.”

Tammy Dimond is Lewis’s direct line manager, responsible for ensuring Lewis is trained and challenged in his daily work. His core responsibilities right now are general admin to help the business run smoothly and effectively, sending Discovery Forms and Risk Questionnaires to clients, helping the paraplanners and advisers prepare for Client Reviews and dealing with Letters of Authority forms.

A year from now, Lewis hopes to have completed three more exams and be closer to completing his apprenticeship. The whole team at Blue Sky will do all we can to support Lewis in his growth and development as we see apprenticeships as a means of investing into the future of our industry. www.blueskyfp.co.uk

The Diploma in Regulated Financial Planning includes six exams, the first of which Lewis passed on the 14th May:

•

R01 Financial Services Regulation and Ethics R02 Investment Principles and Risk R03 Personal Taxation R04 Pensions and Retirement Planning R05 Financial Protection R06 Financial Planning Practice

• • • • •

Lewis diligently spent over 100 hours revising and preparing for this exam. On completion of all exams, Lewis will obtain his Level 4 Diploma in Regulated Financial Planning; the basic regulatory requirement to give financial advice to clients in the UK. Once he’s done this, he will go on to specialise as each of our team have done.

The cash flow plan enabled him to see he wouldn’t run out of money and could enjoy his money more.

It really has been life changing for him.

22

July 2021 | Dorset Business Focus

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#GetBusinessDone

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more news online - www.dorsetchamber.co.uk/news

23

DORSET BUSINESS FOCUS / NEWS

FOCUS ON

protection with Tower Supplies

Dorset: A PostPandemic Boom?

As we emerge from the ravages of the pandemic there are definite signs that businesses in Bournemouth are getting back to normal.

“Anyone can sell safety but you wouldn’t buy safety from anyone” That’s the dictum of the British Safety Industry Federation’s Registered Safety Supplier Scheme – a membership that Tower Supplies joined in 2017.

Every year Tower’s quality processes are audited by the BSiF – they also take a Tower product for physical testing and inspection as well as reviewing all the documentation.

Tower are proud to be members of the BSiF as the federation’s purpose and goal is for a better, safer work environment for those exposed to risk and to be a point of excellence.

As Tower’s Director of Marketing I attend the BSiF’s AGM, conference and events, and I am a member of the federation’s Special Interest Groups that meet to discuss legislative developments and their implications for products.

The BSiF provides support to members like Tower whose role is to help keep people safe and healthy at work. As distributor of personal protective equipment, Tower is also part of the BSiF’s Registered Safety Supplier Scheme that aims to enhance quality and capability, driving up standards in the PPE supply chain.

Tower, as a BSiF member, has the right to use the Primary Authority status by partnership with Trading Standards. For buyers/users this means that we are being recognised as a point of excellence.

To prove such expertise and experience, Tower voluntarily enrols staff onto the federation’s OFQUAL qualification (called the Safe Supply Accreditation) designed for people that sell safety equipment. Tower has a 100% end theory test pass rate – I’m pleased to confirm I’m qualified and can say “Anyone can sell safety but you wouldn’t buy safety from anyone”.

Mark Dowling, Director of Marketing 01202 305518 | www.towersupplies.com

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July 2021 | Dorset Business Focus

Local insurance entrepreneur and owner of Coversure Poole, Weymouth and Maidstone, John Palmer shares his thoughts on this. As the owner of a string of insurance brokers with specialisms in everything from business to landlord insurance, John is ideally placed to tell us how the local economy is faring. And, as you can see from the following, he feels that there’s plenty of reason to be believe that 2021 will not just be a year of recovery, but of growth.

How has business been since we came out of lockdown? Have you seen a rise in activity?

We’ve never been busier. Since early March when plans for easing restrictions were announced we seen a flood of quote requests. From taxi drivers to tradesmen, everyone’s been gearing up to get back to normal.

Has covid changed the way your customers work? What does the ‘new normal’ look like for SMEs do you think?

It’s had an impact on everybody. For some, like our taxi insurance customers it’s been relatively slight in terms of day-to-day operations – facemasks, cleansing interiors between fares and the like. For others, such as our business insurance clients, its been much more significant.

Many have decided to make remote working a long-term option and we’ve seen a lot more request for homeworkers’ insurance. I think overall the new normal will be all about flexibility when it comes to office-based work, though for many others – like us – face-to-face service will remain the ideal.

There’s been a lot of talk in the press about people moving from the south east to places like Bournemouth – which offers coast and countryside. Have you seen more activity in the property insurance sector?

The property market has gone nuts! I read on Zoopla the other day that prices have risen by 14.79% in the last year in Bournemouth. We’ve never seen so many requests for home, holiday home and landlord insurance quotes. The whole working from home thing has turned Dorset into a Mecca for those seeking the perfect work-life balance, and who can blame them?

Tourism and hospitality are key sectors for the Dorset economy and both have had a tough time this year. Are there signs of this improving?

We have a lot of hospitality and event clients and when the first lockdown hit they were really worried. Furlough saved a lot of them from going under, but its not been easy. They had some respite in the summer, which was madly busy around here, but loss of the Christmas trade was another blow. The limited reopening has given cause for optimism and if our holiday let clients are to be believed we’re in for an incredibly busy summer across the county. /company/dorset-chamber/

Insurance, like advertising, is a good barometer of the state of economy. What’s the consensus on the future of the Dorset economy? Are local business people optimistic about the future?

Yes and its growing. I think most business owners just wanted to weather the storm and come out the other side. As restrictions have lifted everyone’s seen a surge of pent-up demand and the biggest problem now is being able to service everyone’s needs. The surge of new people coming to the area will fuel this growth and I think we’re in for a golden age.

Commercial vehicle insurance is a big part of your business and that’s a market that’s changed rapidly in the last few years thanks to the death of diesels and the rise of electric vehicles. Are you seeing taxi drivers and fleet owners looking for EV cover?

It’s still a relatively small part of our business, but it’s growing and will soon or later be the only game in town. From what I hear sales of new electric and hybrids are racing up and even CV drivers like taxis and couriers are choosing them owing to the cost savings and the increased restrictions on polluting vehicles. Time will tell, but if it means cleaner air then its good by me.

What are your hopes for 2021 for both your business and Bournemouth?

For me I just want to have a period of calm in which I can do my job and continue to grow my business. 2020 had more than enough drama for me and I’ll be happy to see us getting back to normality. As for the town – and the county for that matter – I think its an incredibly exciting time. More and more people want to be here, businesses are opening up all over the place and it seems the sky’s the limit! www.coversure.co.uk

/dorsetchamber

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New Faces, New Places

Sponsored by

Celebrating new roles being filled within the Members of the Dorset Chamber

#GetBusinessDone

New Social Media Manager to join South Coast Social

Dorset Chamber expands International Trade team

Inspire welcomes two new members

Digital marketing agency, b4b has recently strengthened their business by recruiting six new people to join their growing marketing team.

Photo: (L-R) Lisa Blackburn, SEO & PPC Specialist | Chloe Gay, Social Media Executive | Melissa Boyle, Copywriter | Zane Osina, Social Media Executive | Charlotte Rhind-Tutt, Account Manager | Aimee Bradshaw, Copywriter. www.b4b.co.uk

Dorset Chamber welcomes Tom Bennett to the International Trade team as a Customs Declarations Officer. He will be responsible for the delivery of the customs declarations service along with supporting the team with International documentation.

Inspire, has welcomed two new members of the team strengthening its client services and support teams.

The new appointments to the team are Nicole Davidson who joins as Client Services Adviser and Charlotte Candy who joins the support team in a new role as Team Administrator.

We are pleased to introduce Joshua Garner, our newest addition to join the South Coast Social team.

Joshua says “I’m thrilled to join such a friendly and results-driven team of professionals! Just a few days in, I felt part of the family and inspired to deliver for all of the SCS clients”.

www.inspire-uk.com

www.southcoastsocial.com

New CTO for Spyrosoft UK

Steele Raymond LLP has appointed a highly experienced Senior Associate Solicitor

Trethowans celebrates appointment and senior promotion

YMCA Bournemouth (YMCAB) strengthens Fundraising Team

Six of the Best - Digital Agency Expands

Joe Allnutt has been appointed to oversee tech and innovation at Spyrosoft. Joe has a Masters Degree in Physics and a love of figuring out how things work and how they can work better. He has worked at start-ups and government organisations, including in industries such as telecoms, geospatial, robotics and AI. www.spyrosoft.co.uk

wwww.dorsetchamber.co.uk

Commercial lawyer Alexandra (Ally) Clapp joins the Top-Tier Commercial Team as Senior Associate, bringing over ten years of experience advising on a wide range of corporate and commercial transactions. www.steeleraymond.co.uk

more news online - www.dorsetchamber.co.uk/news

Trethowans celebrates Jennifer Bowes promoted to partner in its commercial litigation team and also welcomes new member to its banking and finance team, Harriet Olway as part of its continued growth.

Jane Joy has joined YMCAB as Fundraising Manager, bringing with her a wealth of fundraising and business experience. Jane will be working with the team to create additional income streams and improve the supporter journey. www.ymcabournemouth.org.uk

www.trethowans.com #GetBusinessDone

25

DORSET BUSINESS FOCUS / NEWS

Affiliated Town Chambers Dorchester Chamber for Business

www.dorchesterchamber.co.uk We play an active role helping to promote local business and enterprise, representing a wide range of businesses both large and small. Our priority is to help our members work together to boost trade. In addition, we are also working with community partners on our Retain & Retrain campaign to promote apprenticeships and similar initiatives to further enhance employability in Dorchester.

Bridport Chamber of Trade and Commerce - Bridport Business

www.bridportbusiness.org.uk A Voice and a Champion for businesses in Bridport.

Our mission is to ensure that Bridport provides the ideal environment for businesses to thrive and supply the goods and services the town and surrounding area need to remain economically vibrant.

Our vision is that the Chamber will represent and work with the business community and others to promote the town and increase prosperity for our members.

Membership provides access to networking events, email updates, free online promotion and the chance to raise the profile of your business.

Shaftesbury Chamber of Commerce

www.shaftesburychamber.co.uk The Shaftesbury Chamber has around 100 members from its two business parks and independent High Street businesses. They hold monthly networking meetings and are very active in the development of the town’s economy. Unlike many other towns, Christmas lights and activities are entirely run and paid for by Chamber members.

Sherborne Chamber of Trade and Commerce

www.sherbornechamber.co.uk The Sherborne Chamber of Commerce exists to promote its members’ businesses and the wider business community. It has a membership in excess of 150. The Chamber is involved in just about every event that takes place in the town, supporting the Sherborne community, attracting media interest and creating a memorable experience for visitors to the town.

SturBiz - Sturminster Newton Chamber of Commerce

www.facebook.com/SturBiz The Sturminster Newton Chamber of Commerce was set up in 2018 and named SturBiz for simplicity. Its Mission is to promote and enhance Sturminster Newton and surrounding area’s economy and its businesses and support a thriving and effective business community.

Swanage & District Chamber of Trade

www.swanagechamberoftrade.co.uk Swanage Information Centre won another award in the South West England Tourism Excellence Awards and now holds a Gold and Bronze Award for Visitor Information Service of the Year. Swanage Town Council has funded and refurbished the Information Centre and four of the twelve toilet blocks in the town. It is great to see in this current climate investment in facilities that give a better visitor experience for people visiting Swanage.

Weymouth & Portland Chamber of Commerce

www.wpchamber.co.uk The Chamber has been supporting firms in Weymouth and Portland for 100 years.

We’ve helped many people to find their feet in the local business community, by providing an environment where they can connect with likeminded people.

In recent years we’ve represented the concerns of businesses to the local councils, contributing to a significant cut in the cost of car parking charges. #GetBusinessDone

Dorchester gets a ground-breaking new App! Dorchester now has a great new resource for locals and visitors. Key Digital working with The Dorchester Business Improvement (DBID) in partnership with Dorchester Town Council has launched an exciting, feature-rich smartphone App which should prove to be a real hit with both visitors to Dorchester and the local community.

Phil Gordon, DBID Project Director told us “This is a fantastic tool to provide you with information about almost anything you might want to know to help make your visit to town an enjoyable one. With great innovation and a lot of hard work, especially by the team at Key Digital, I think we have produced something incredibly special for our County Town!

Dorset Council have now closed the TIC in the library and so, the timing of this project could not have been any better – You can think of it as a kind of……… TIC in your pocket! The DBID also set up a network of Tourist Information Points around town (TIP’s) in shops and attractions in town that will continue to stock some literature for visitors to town.”

The brand-new smart phone App for Dorchester, called ‘Discover Dorchester’, is designed and built in Dorchester.

The purpose of the ‘Discover Dorchester App’ is to promote the town, its heritage, attractions and the town’s businesses. Firstly, for visitors coming (or thinking of coming) to the South West, so that they can discover how much there 26

July 2021 | Dorset Business Focus

is to see and do in Dorchester, plan an itinerary, or just navigate around town when they arrive.

Secondly, for the local population, to be informed about events and special offers in town, make a list of their favourite places/shops or just explore and discover new shops or other businesses around town centre.

David Lakins, Owner of Key Digital “As a local digital agency I am delighted the Key Digital Agency team were given the opportunity to deliver such an innovative solution to help the visitor economy of Dorchester bounce back after lockdown”.

Neil Strudwick DBID Chairman states “The Dorchester BID started discussing the idea with our digital partners (Poundbury-based Key Digital) some time before Christmas as they had already developed an App for a holiday park client and felt that with some further development, it could work well for Dorchester! DBID had discussions about the proposed App with Dorchester Town Council early this year and we were delighted to learn that they would like to partner with us and jointly fund the App project”.

Dr Jon Murden, newly appointed Chairman of the Dorchester Tourism Partnership and Director of the totally refurbished Dorset Museum that re-opens on the 28th May comments “The Discover Dorchester app is a fantastic innovation and gives you an instant connection in the palm of your hand with /company/dorset-chamber/

/dorsetchamber

everything that Dorchester has to offer”.

Cllr Gareth Jones, Mayor of Dorchester said “The new Discover Dorchester app is an impressive resource for visitors to the town, helping them to get the most from their visit to the town. The wide range of town information will be equally valuable to residents. The Town Council is delighted to be partnering with the Dorchester BID in this exciting initiative”.

The ‘Discover Dorchester’ App officially launched during English Tourism Week in May and is now available to download from both the App Store and Play Stores. If you prefer you can simply scan the QR code on the attached image and this will take you to the right place to download your FREE copy of the ‘Discover Dorchester’ App. www.key.digital

@DorsetChamber

DORSET BUSINESS FOCUS / NEWS

FOCUS ON

accountancy with Morris Lane

Protecting your business against fraud Scams targeting businesses are common and it is important to be alert to these. We look at a few here.

Have you received a request to change a supplier’s bank details?

A fraudster may have gained access to a compromised email account belonging to the employee of a supplier’s finance team. This may be used to communicate with you to change bank details. Always check directly with the supplier on a known telephone number (not one on the communication) before making any payment.

Have you received a large (or unusual) order out of the blue?

Be wary if the payment is made by cheque or Bank Draft as often fraudsters get in contact to amend or cancel the order and request a refund asking for an electronic payment. It often turns out the original cheque or Draft is returned unpaid and you incur the resulting loss. Ask questions when taking an unusual order, make sure the payment has cleared and irreversible before making any refund especially if this is requested to be paid to a different account or by a different method.

Have you received communication from your bank regarding suspicious transactions, malicious software or there’s an internal investigation and you must avoid contacting bank staff?

Contact is often notified as urgent to get you to act as quickly as possible, giving you minimal time to think about whether the call is fraudulent. In the moment, panic or a lack of concentration can happen so it is important to take a step back, think twice and double check first by calling back the Bank on a known number, not one that someone has given to you.

Conclusion Regular staff training and vigilance is key, alongside keeping up to date on possible scams via your bank’s security section on their website and that of the National Cyber Security Centre.

For help or advice please contact Malcolm Baker on 01202 715950 www.morrislane.co.uk

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July 2021 | Dorset Business Focus

Building Resilience for Business Leaders

– top leaders ask ‘how is the boss’?

Inspired by Dorset Chamber’s ‘Got your 6’ initiative, British Chambers of Commerce (BCC) included a session on the impact of mental health challenges amongst our business leaders in their recent two-day conference. The BCC has 53 accredited UK chambers and over 70 global affiliate members and the online event attracted attendees from all over the world.

The debate was facilitated by Past President and GU6 lead, Liz Willingham who was accompanied by Paul Farmer, CEO of Mind and Lord Mark Price from WorkL. A live audience Q&A completed the session.

The pandemic has highlighted more than ever the ‘human’ behind the worker, including the boss, and talking about our pressures and struggles has hopefully become more acceptable. Having an insight to people’s personal lives whilst working from home, with the toddler or pet Zoom intrusion, has perhaps created a new opportunity for two-way dialogue about how we, as people, are feeling, whatever our role or responsibility in our organisations.

The debate pursued an avenue as to how can we develop a balanced approach to build resilience, from peer support – just as the GU6 programme offers – to self-awareness and how we have to start looking at ourselves and our lifestyles to make sure we are fit for the future. As individuals we will have a different toolkit – it’s not a one size fits all.

If our leaders are in good shape, it bodes better for our wider economy. As we head

into the next chapter of pandemic easing, we are likely to see the full repercussions of our challenging past year or so and making sure we have resilience and energy to see us out the other side is something we all need to take responsibility for.

Liz was pleased the GU6 initiative, supported

by Lester Aldridge, has made an impact on discussion surrounding the strength of our leaders on a global stage. She said; “It was great to discuss the subject with such high level individuals who both had fascinating perspectives on how our business leaders should position themselves post pandemic.”

“I can see the range of opportunities we have for GU6 here in our home county growing and growing. Individuals within our business community are becoming increasingly engaged with the initiative; the future looks exciting. If we catch one leader who is struggling, we have done the right thing.” www.dorsetchamber.co.uk/gu6-dorset

Trio of awards for Volkswagen commercial vehicles Volkswagen Commercial Vehicles has won three titles at the 2021 Trade Van Driver Awards.

The Transporter 6.1 being praised for its reliability, technology and unbeatable residual value taking Van of the Year title. The Volkswagen Crafter was honoured at the awards as the Best Large Van in 2021, coming out on top for comfort, outstanding value and overall performance.

The award-winning brand were also praised with Best Technical Innovation for its groundbreaking City Emergency Braking system, becoming the first to fit autonomous emergency braking systems back in 2017. Still today they remain the only OEM to do so, making it the standout manufacturer in this category.

The annual Trade Van Driver Awards highlight the leading commercial vehicles and innovations in the trade industry.

The expert judging panel is made up of Trade Van Driver's writers /company/dorset-chamber/

and editors, all of whom apply years of invaluable industry knowledge to decide the winners in each category.

"We are thrilled to have collected three sought-after accolades at this year's Trade Van Driver awards. It is a testament to the performance, technology and reputation of our vehicle line-up as one of the best in the industry." said Kate Thompson, Head of Marketing for Volkswagen Commercial Vehicles.

See www.breeze-volkswagen.co.uk or call the Poole Van Centre on 01202 713100

/dorsetchamber

@DorsetChamber

DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Are we witnessing a sea-change in how we look at business leadership?

“As things begin to open back up, it is becoming very apparent that employees need a new style of business leadership to remain engaged.” Says Lee Groombridge of 7PM2™ Coaching, Mentoring & Training Company With some high-profile news stories in the past month, and many more to follow, a business owner or leader is being made aware of workforces now requiring much more from a job than just a pay cheque.

The last 16 months‌or so have been ‌challenging‌‌for many businesses, however it’s safe to say that some have prospered, some have been put on hold, while some have sadly failed to survive. Although business success has varied there will be some common challenges facing each and every business owner and leader moving forward. Sure, there may be multiple economic hurdles or business function issues and yet potentially the largest challenge is going to be with people. Attracting, developing, caring for and retaining talent.

Why is this challenge on the increase and why is this happening now? There is a hot topic currently around flexibility of remote working which highlights this change, but this is a bit of a distraction from what is really going on.

Employee wellbeing has seen a meteoric rise and yet this is just surface level evidence that employment, from an employee perspective, has changed. We are witnessing the fact that people’s priorities have rearranged and the hierarchy of what is most important to them about a job has evolved.

If we are to be honest, this was happening well before the impact of the pandemic, however it would be naive to ignore that this has accelerated the change. This is mainly due to the lockdown arrangements people have experienced. People have formed new insights on life in general and this period has been long enough to undeniably understand everyone has developed new behavioural habits, some conscious and some unconscious.

The pandemic has been an almost perfect illustration and metaphor to describes the period of time we are all in. We are in a Volatile, Uncertain, Complex, and Ambiguous time (commonly known as VUCA) and as a business owner or leader you will need to get familiar with this term as it is not going away anytime soon – if ever! This is responsible for the change in attitude towards work, and in turn business leadership.

For certain industries this constant and unpredictable change magnifies that traditional, outdated business approaches to management and leadership, some of which originate from the industrial revolution, are no longer adequate to enable a business to thrive. The stability and security once provided by an employer can no longer be offered meaning other values are relied upon and required to inspire and motivate a workforce. more news online - www.dorsetchamber.co.uk/news

What we are seeing is a real shift in the purpose behind an employee seeking a particular employer or company. It is no longer solely focused on seeking out an established business for financial security. Sure, security still registers as important for some and yet there is an expectation now for alignment with a person’s personal values and purpose, a desire to belong to the right tribe. A tribe to enable the person to be positively motivated, encouraged and given the opportunity to reach their full potential. A tribe that also allows them to live a full life away from work.

Let’s look at a literal definition of Leadership: Someone who has a clear vision of a better world, with a problem or pain solved, then able to articulate and communicate that vision to other people and inspire them to change and follow them on a journey.

Moving forward a business leader will need the ability to clearly communicate their vision and purpose to succeed in business. Not much changes here, however the big shift is that there is necessity to have flexibility of communication not only for customers but also the individuals you motivate and lead within your business.

This can be framed as leading with emotional intelligence.

This form of leadership can only be consistently achieved if the Leader is operating from a place of self-awareness. Awareness of their own emotional states coupled with the ability to control their own emotional state. Then, and only then, are you able to be in a position to understand other people’s emotions and motivations in order to lead them. Without this style of leadership, you might find it hard to consistently attract, lead and retain talent for your business in the future.

So, before we react to the issues we face, focusing on employees, we need to proactively focus on the leaders. Give them the tools to operate from a sound mental state which will allow them to have a greater impact on those they are responsible for. Let’s help Leaders become better leaders! www.7pm2.com

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FOCUS ON

HR

with View HR

How to create a fantastic employment proposition Now is the time for businesses to evaluate their employee proposition as we transition back into the workplace post pandemic. A new report found that a third of workers could leave their job if employers do not continue to provide flexible working beyond the pandemic.

Businesses now risk their employees feeling dissatisfied and in today’s competitive job market, the cost of this in recruitment and retention terms far outweighs the cost of employee satisfaction.

With the end of restrictions in sight, increased confidence will see a spike in employees’ changing roles. There has been a temporary shift in employee mindset during the pandemic; job security has become more valued than job satisfaction. However, employers must turn their attention to how they can retain talent when employees become confident about the security of employment, the job market and focus again on job satisfaction. Employers must prepare themselves for the fact that demand for talent is and will continue to increase rapidly in the coming months, resulting in aggressive hiring and a rise in salaries.

The employer brand is the identity of a company as an employer of choice.

Establishing an internal and external employer brand requires an understanding of both employee and the company’s needs and desires. Satisfying current employees as well as getting the attention of new talent is key.

Answering questions such as what the company’s strategic objectives are, what the employee’s career objectives are, why do people stay with the company and why do people leave will help to generate the Employer Value Proposition (EVP). The EVP fundamentally describes: ‘why work ‘here’ versus somewhere else?’ and is the set of unique employer offerings that are considered valuable to top talent.

If you would like support understanding or developing your EVP or have questions about your current retention or attraction plans, please get in touch with a member of the ViewHR team today.

Heidi Roper, Director of View HR Limited. hr@viewhr.co.uk | 01425 205390 viewhr.co.uk

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DORSET CHAMBER WELCOMES

NEW MEMBERS Draper Group

7PM2 Coaching, Mentoring & Training Bournemouth, Dorset, BH9 3ED 01202 070372 www.7pm2.com As a business owner and leader, you can find yourself under pressure, needing to remain positive and resilient, knowing you are responsible for many people.

With first-hand experienced and advanced psychology, 7PM2™ provides professional coaching programmes focusing on you, the person behind the business, helping you overcome business and personal issues. It’s time. Stop struggling in isolation. We’ve got this!

Ferrari Stainless & Alloys Limited Unit 89 Woolsbridge Industrial Park, Three Legged Cross, Dorset, BH21 6SU 01202 823346 www.ferraristainless.com Local independent company that has a long history of looking after local engineering companies and fabricators with stainless steel & aluminium bar, sheet specialists.

The company has three automatic saws and can call on group services as and when required.

Within the group there is access to a tube laser and manipulation equipment. Local deliveries are made with 24/48 hours.

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ActionCOACH Bournemouth Basepoint Enterprise Centre, Aviation Business Park, Enterprise Close, Christchurch, Dorset, BH23 6NX 07415 517206 www.bournemouth. actioncoach.co.uk ActionCOACH is the world's largest team of business growth specialists. We will help you to get your business running more smoothly and profitably. Because being in business should give you more life.

Gillingham & Shaftesbury Show The Show Office, Turnpike Showground, Motcombe, Shaftesbury, Dorset, SP7 9PL 01747 823955 www. gillinghamandshaftesburyshow. co.uk The Gillingham & Shaftesbury Show is the Event where business gets done, putting the consumer in contact with its producers.

Returning this August to the 70+ acre Showground in North Dorset.

July 2021 | Dorset Business Focus March 2021 | Dorset Business Focus

#GetBusinessDone

Bournemouth Digital The Annex, 30 Christchurch Road, Bournemouth, Dorset, BH1 3PD 01202 800994 www.bournemouth.digital Bournemouth Digital, a software development agency. With a broad range of experience, our team of developers are highly trained and work closely with all our clients. We build websites, refine performance, develop systems and improve efficiency. We work quickly, efficiently and ensure we are meeting our clients needs. We love to share our knowledge and support local businesses and the wider Dorset community.

HR Business Solutions Ltd Nelson Road, Westbourne, Bournemouth, BH4 9JB

Chapman, Dorset Innovation Park, Winfrith Newburgh, Dorchester, Dorset, DT2 8GB 01202 797151 www.drapervent.com Draper Group specialises in the supply and installation of equipment for the commercial poultry industry. Our products help create the perfect environment for bird welfare and help promote increased bird performance for farmers of broiler and layer chickens. We can also support farms move towards a more sustainable and environmentally acceptable basis through our renewables offering including solar and heat recovery. Our expertise in ventilation means we can also support other industrial, commercial and agricultural industries with bespoke solutions.

LDST Training Kemp House, London, EC1 2NX

07931 530497

01202 332331

www.hrbusinesssolutionsltd. co.uk

www.LDSTraining.co.uk

HR Services to meet the needs of your business; authentic and pragmatic advice covering all aspects of HR including employee relations, management development, change management. People are unpredictable, and employee experience is fundamental to protect your business financially and reputationally.

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LDS Training was founded in 2020.

We’re a family-run business based in Bournemouth, delivering digital transformation solutions using our Virtual Toolkit’s and bespoke E-learning content creation unique to your brand identity to strengthen your team. Now the world is slowly returning to a new working normality, we’re here to help you be as digitally literate and efficient as possible! @DorsetChamber

DORSET BUSINESS DORSET BUSINESS FOCUS / NEW FOCUS MEMBERS / NEWS

Pitman Training Bournemouth & Poole

Mawgan Accounting

Parvalux Electric Motors

61 Sopwith Crescent, Wimborne, Dorset, BH21 1SW

490-492 Wallisdown Road, Bournemouth, Dorset, BH11 8PU

01202 022938

01202 512575

Pearl Assurance House, 128 - 130 Old Christchurch Rd, Bournemouth, Dorset, BH1 1NL

www.mawganaccounting.co.uk

www.parvalux.com

01202 031712

Virtual Finance Team for owner managed businesses who want to make better decisions based on accurate, timely information and first-class advice. Debts get collected, cash maximised, tax minimised, deadlines hit and growth enabled. We're also a friendly, professional bunch!

Since 1947, Parvalux Electric Motors has grown to become the UK’s largest manufacturer of fractional horsepower electric motors and gearboxes. We’ve built over twenty million units and shipped them to over 80 countries. We continue to drive the innovation that is enabling designers and engineers to differentiate tomorrow’s products in some of the most competitive markets on the planet.

www.pitman-training.com

Power Audit UK

Promedica 24 Dorset and Hampshire

12 Haviland Road, Ferndown, Dorset, BH21 7RG 0800 304 7588 www.poweraudit.uk Power Audit UK is a Dorset based Commercial Energy Auditor. We pride ourselves on delivering the complete service package, from the initial fact-finding Audit through to completion. We are a ‘Green Key Solutions’ provider offering everything from green energy tariffs to EV car charging advice.

Power Audit offers a FREE no obligation review which will either confirm that you are on a good tariff or that there are savings to be had. With 23 years’ experience, try us with confidence.

71 Haymoor Road, Poole. Dorset, BH15 3NR 01202 618400 www.promedica24.co.uk/Dorset As a leading provider of Live in Care for 15+ years, we enable people to remain in their own home.

Proud to be a fully managed and CQC regulated service, we provide security & peace of mind for family and loved ones.

We are an online training provider and exam centre. Whether you want to improve your career prospects, gain that promotion or get back to work, our flexible training enables you to learn from home or study at our Bournemouth location, All of our courses come with nationally recognised qualifications in areas such as AAT Accounting, Microsoft, IT Business and more.

Prosper Protect Limited / Prosper Mortgage Centre West Barn, Wimborne Road, Blandford, Dorset, DT1 1 9HN 01258 792274 www.prospermortgagecentre.co.uk Prosper Protect is a family run firm providing a dedicated, personal service for all Protection Insurance needs. Our experienced team has access to all personal and business protection solutions across the whole of market. With our Prosper Mortgage Centre and Prosper Commercial specialist teams able to help in all areas of lending, we look forward to meeting and helping you!

Vitality Marshall Point, 4 Richmond Gardens, Bournemouth, BH1 1JD

Shield Corporate Finance Ltd Mayfair Chambers, 48 Berkeley Square, London, W1J 4AX 07980 235964 www.sellingabusinessformore.co.uk We help Owner-Managers build and execute bomb-proof Exit Plans (whether by Succession, EOT, MBO or Trade Sale).

#GetBusinessDone more news online - www.dorsetchamber.co.uk/news

0345 279 8877 www.vitality.co.uk

ZODA

Vitality is a worldwide insurer and investment protecting more than 20 million members in 27 markets worldwide. In the UK, Vitality operates as four distinct businesses: VitalityHealth, VitalityLife, VitalityCar and VitalityInvest. Vitality pioneered the ‘Shared Value’ insurance model, a unique approach based on the scientifically proven principles of behavioural economics.

Vitality helps members take a more active role in managing their own wellness, encouraging them to develop healthy long-term habits that are good for them, good for the company and good for society.

Egdon Hall, Lynch Lane, Weymouth, DT4 9DN 0300 3035405 www.zoda.co.uk ZODA supply and install glazing systems for domestic and multi-plot developments. We offer tailored solutions from supply-only trade to design and installation contracts. Each package we offer is designed to suit the individual. Our supply-only service can be delivered to any site within the United Kingdom. We pride ourselves on our technical support, which is provided throughout our available services.

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March 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / NEWS

FOCUS ON

legal

with Frettens Solicitors On 10 June, the judgment was released confirming that the Employment Appeal Tribunal had upheld Maya Forstater’s appeal that the original tribunal panel was wrong to determine that her beliefs were not ‘worthy of protection in a democratic society’.

The EAT had to decide whether Ms Forstater’s beliefs on transgender rights meet the definition under section 10 of the Equality Act 2010.

In the ruling, Mr Justice Choudhry recognised that for a belief to not fall within this definition means that an individual may be denied fundamental rights to free speech and belief. Courts are obliged to consider this in making decisions.

The EAT were clear to add to the judgment that: The Tribunal is not adopting a position on the transgender rights debate; Cases involving harassment of and discrimination towards transgender people remain an issue to be determined on their facts by the Employment Tribunal in line with the Equality Act; Transgender people remain protected by the Equality Act, whether by section 7 (gender reassignment) or otherwise as appropriate; and Employers and service providers remain able to provide safe working environments for transgender people free of harassment and discrimination.

It’s clear that this judgment does not allow a free-for-all approach to manifestations of beliefs in the workplace. The effect of this judgment in law, is only that Ms Forster’s belief was capable of falling within s10 of the Equality Act. A Tribunal is yet to determine if she was actually discriminated against.

“I do not believe this makes it more problematic for employers to address internal workplace disputes. Ultimately, there will be a conflict between an individual’s identity and the beliefs of another and the employer retains a duty to both.”

You can read this article at length on our brand-new website, just go to frettens.co.uk/ site/media-centre/ Contact Information: Chris Dobbs Phone: 01202 499255 Email: cdobbs@frettens.co.uk

Why is there such a candidate shortage for jobs?

With many employers and certainly all recruitment agencies locally feeling the pinch trying to find staff for both temporary and permanent roles, Helen Stacey – MD of Aspire Jobs explains the issues in the current marketplace.

“The employment market across the UK has proved to be very resilient as we approach the easing of restrictions. There are now a lot of temporary and permanent jobs out the in the marketplace but with a shrinking candidate pool it is becoming increasingly hard to fill those roles.

This is hugely frustrating for both agencies and employers as it will stifle growth. There are a few key reasons for this that you need to be aware of: • The Jobs market has picked up across most industry types • Lack of confidence in the economy causing people to think really hard before applying for new roles • Furlough scheme – whilst it’s been amazing it’s really starting to hold back the employment market – if you are employed currently and move jobs, you won’t be entitled to furlough if anything happens • Lack of EU Workers – a lot of workers from the EU have returned to their home countries during 2020 and now, due to new regulations, are struggling to come back into the UK • Benefits culture – controversial I know but universal credit applications are not being made to apply for roles Helen continues – “according to the most recent data from The Recruitment and Employment Confederation (REC) which is the governing body for the recruitment industry in the UK we see: • • • •

• • •

I would add that if you aren’t ready to recruit (i.e. you may be going on holiday) then don’t even advertise now. You need to be able to move quickly and react IMMEDIATELY as candidates are moving so quickly – sometimes within a day of applying for a role.

I have found my job has become more of a coach and am constantly coaxing candidates who may be understandably nervous about moving jobs. Don’t get me wrong there are people out there and we are making placements but it’s taking longer and is becoming harder. It’s actually great news for the economy that the jobs market is booming – long may it continue” “I’m happy to chat to anyone who wants further information on the local employment market and can be contacted on 07974 429217 or email helen@aspirejobs.co.uk” www.rec.uk.com/our-view/news/pressreleases/permanent-staff-appointments-riserecord-pace-pandemic-restrictions-easefurther-may www.aspirejobs.co.uk

Demand for workers rose at the fastest pace for 23 years Rapid increases in permanent placements and temp billings Vacancy growth hits highest since January 1998... but supply of workers drops at quickest rate for four years

So, what can you do if you are looking to recruit: •

• •

July 2021 | Dorset Business Focus

•

More flexible working A mix of hybrid (WFH and office mix) working now being asked for a standard Some candidates wanting fully remote roles (not always possible granted) Candidate really looking at benefits offered inc holiday entitlement and pension contributions Culture and reputation Speed of response

Helen continues, “the deterioration in staff supply intensified, with overall candidate availability declining at the quickest rate since May 2017, this in turn is pushing up starting salaries”

•

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• •

Make sure you fully understand the market you are recruiting in Ensure you are paying market rate Don’t be too specific in your requirements – compromise is the key Candidates are looking for more flexibility with Aspire Jobs seeing a demand for: /company/dorset-chamber/

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Busting all your live chat myths:

Is it time to reconsider your digital communication channels?

Your customers don’t want to be kept on hold whilst listening to fairly terrible music. They want their questions answered now, so email is no good.

Audiences have made it clear that what they really want from a business is immediacy… and with live chat, you can offer that.

41% of people expect to see a live chat on your website. This percentage gets even higher for mobile users, with over half of people expecting to find some sort of instant communication service.

Since the ‘70s, live chat has been growing in popularity. Businesses from numerous industries, all over the world, are embracing the leading digital contact method for online customers. If customer service matters to you, live chat should be top of your list.

So why are so many small businesses not utilising this immediate communication channel? Well there are a lot of myths putting business owners off. We’re here to bust them and tell you exactly what you can expect after installing a live chat on your website.

Top 4 Live Chat Myths First thing’s first, any business can take advantage of live chat. Whether you’re a huge eCommerce company or an independent accountant, this service will benefit your customers. So let’s talk about some of the reasons you might be against the idea... #1 Live Chat is Controlled by a Scripted Robot False. While there are different products and options available, chatbots aren’t the only way you can utilise live chat on your site. Some people like to use an automated message to get the conversation started, others like to be fully in-control of the communication they’re having with their customers.

Most live chat software offers a mobile app which sends any messages that come through straight to your phone. It has never been easier to personally respond instantly to any messages that come through. Chatbot or no 36

July 2021 | Dorset Business Focus

chatbot, we’ll leave it up to you to decide how you want to operate your live chat. #2 You Have to be Online 24/7 So you understand that your chat doesn’t have to be controlled by a robot, but what about when you want to switch off in the evening?

One thing that puts business owners off the idea is the thought of live chat messages pinging to their mobile out of office hours.

That’s understandable. No one wants that.

Again, most of the available software allows you to allocate your business hours.

When you’re at your desk, you’ll receive the notifications and be able to respond in real time. When you’re putting your feet up in the evening, the messages will divert to your chosen email address. #3 Live Chat Installation is Too Expensive One of the top concerns, particularly with small businesses, is cost. Luckily, live chat is one of the cheapest and most cost-effective options when it comes to digital communication channels.

Depending on the features your business needs, you might find that there is no monthly fee associated with your live chat at all. The only cost to your business will be installation of the software on your site… unless, of course, you’re a Dorset Chamber member and want to take advantage of free installation on any Wordpress website. #4 No One Uses Live Chat The stats in the introduction do enough to bust this myth. Your customers do use live chat (when it’s available). Almost half of your visitors expect you to offer it. Yet, while 90% of businesses agree that they need social media to offer better customer service, only 9% of businesses are using live chat. /company/dorset-chamber/

More than three quarters (79%) of visitors prefer using live chat to communicate with businesses. Think about it. If you’ve got a question about a product, want a quote for a service or have a general customer enquiry wouldn’t you want a response immediately?

Remember, people won’t wait for your response if it’s urgent.

Why Your Business Needs Live Chat Okay so all of your live chat myths are busted.

Hopefully, you’re warming to the idea of installing one on your website. Just in case you aren’t convinced, here are a few more statistics that are impossible to argue with.

Does your business care about and want to improve customer satisfaction? Live chat is the best communication tool to make that happen.

A study by SuperOffice in 2020 found that live chat had an 82% satisfaction rating, compared with only 61% for email and 44% for phone.

Perhaps your customer satisfaction is at an all time high, but you want to increase sales and generate more leads. I’m sure you already know what I’m going to say… A 2021 study by Reve found that customers who engaged with a business via live chat were 82% more likely to make a purchase!

It’s difficult to argue with numbers like that.

So if you want to increase customer satisfaction whilst reaching your businesses sales goals, you need to seriously consider getting a live chat installed on your website. As always, Digital Storm are on hand to get your live chat installed and talk to you about the new array of features at your fingertips.

www.digitalstorm.co.uk

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DORSET BUSINESS FOCUS / NEWS

FOCUS ON

finance

with Peter Harding

How to find your lost pensions We are increasingly accruing workplace pension pots and then losing trace of them: how can you track down your money?

If you’ve worked for more than one company during your career, then it’s likely that you’ve paid into several different workplace pensions. What happens to our pensions when we leave? They’re all out there, waiting to be claimed.

Pension Tracing Service How do you track down your lost pension pots and what to do once you find them?

Go to the gov.uk Pension Tracing Service at www.gov.uk/find-pension-contactdetails . You can also call 0800 731 0193 or contact them by post. You will need the names of companies who have employed you. This will work even if the company no longer exists and you can get the name a bit wrong and it will give you closest matches.

Note that the service will not tell you whether you have a pension, or what its value is. What it will do is tell you the name and contact details of who’s running the company pension scheme.

What can you do with previous workplace pensions?

So, once you’ve found your pensions, what do you do next: can you cash in a pension from an old employer? With any pension, you can’t access the holdings until you’re 55. For small pension pots, you might just want to encash them once you reach this age.

Many of us will also want to know what our pensions are invested in and whether this reflects our values. This is where a professional adviser is really invaluable.

They can ascertain whether your pensions are working hard to achieve your goals and objectives.

To receive a complimentary guide covering wealth management, retirement planning or Inheritance Tax planning, contact Peter Harding Wealth Management on 01202 830730 or email peterhardingwm@sjpp.co.uk.

Funding available for Dorset employers to train and re-engage staff after lockdown Dorset businesses can access funded training to develop staff and aid their recovery from the Coronavirus Pandemic as part of the Skills Support for the Workforce (SSW) programme which Locomotivation deliver in Dorset as part of a network of training providers.

This funding could be used to enable businesses to re-engage staff, some of which may be returning from a long period of furlough, by accessing fully funded, short to medium term qualifications and training.

Jon Baglow, SSW Programme Manager at Locomotivation, says: “We are delighted that Skills Support for the Workforce funding is available to assist businesses to help their staff re-engage or even in some cases refresh their skills after what has been a very difficult time since the pandemic started”.

“For instance, in Dorset we know the Leisure, Tourism and Hospitality Industry has been hit particularly hard over the past year and with this programme we could support new or returning staff by offering fully funded level 2 certificates in Hospitality, Professional Cookery, Leisure Operations and Fitness Instructing over the coming months. These are short courses that shouldn’t take more than 6 months to complete.”

The Skills Support for the Workforce programme launched in 2019 and helps support small and medium-sized businesses in Dorset to upskill their employees with training courses and qualifications to grow their business and boost the local economy. The general aims of the programme as well as the achievement

of certificates and awards are progression outcomes including apprenticeships, further education or progression within their work such as a promotion, increased pay or responsibility.

Ian Girling, Chief Executive of Dorset Chamber added: “We think this is an excellent programme and we very much encourage businesses and employees to take advantage of this opportunity. As we look to the future, a skilled workforce is fundamental to the growth of our economy.”

Locomotivation has been a delivery partner for this programme in the county since the beginning and feels that the need to support and engage staff has never been greater, given the disruption to working life over the past year.

These opportunities aim to help businesses and staff to get back into the flow of their roles and start the long recovery.

Following successful delivery, the programme has been extended to March 2023 along with additional funding to that already secured for Dorset employers. The programme is managed

by Serco and is co-financed by the European Social Fund (ESF) and Education & Skills Funding Agency (ESFA).

A broad range of certificates as well as bespoke in-house training packages can be put together in discussion with Locomotivation and can be developed to suit individual business needs across multiple industries.

See www.locomotivation.co.uk or call 0800 177 7610 for more information.

Peter Harding Wealth Management is a trading name of Peter Harding Practice Ltd.

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DORSET BUSINESS FOCUS / INTERNATIONAL TRADE

Importing problems on the horizon for 1st July

#GetBusinessDone

Is there a huge headache for UK importers on the horizon with Postponed VAT, Duties and Declarations delayed until 1st July?

International Trade Specialist, Frances Fawcett works with importers and exporters and there is cause for concern. Here, she explains why.

The story so far…

The impact of Brexit and the end of the transition period on 31st December has been widely felt and widely reported. Many of the niggles and challenges that we all saw in January have calmed down and goods are flowing more smoothly. It has taken some time, it has taken all parties getting to grips with new processes and, unfortunately, led to some businesses discovering new costs to doing business with EU suppliers and customers.

Some of these are direct costs, other costs are in terms of time and administration. However, most regular exporters will probably have reached an understanding of the processes that are now required.

I’d like to say that importers have reached the same clarity, but I fear not.

This is because, whether they realise it or not, they haven’t been as exposed to some of the realities because of schemes in place to make things easier. Naturally we welcome these schemes, but they can sometimes leave things hidden and it’s critical that importers are aware.

2. Was the import declaration correct?

•

You must check information such as goods value, Commodity Codes and Country of Origin because these are used to calculate the import fees due, and you will want them to be calculated accurately.

•

It is possible to submit your own declarations, but most businesses use someone else to deal with customs for them. Customs Agents are extremely busy post-Brexit but fortunately this is a service provided by most Chambers of Commerce, so you may wish to start there.

Duties What do I need to do about it?

For all goods that you have imported from the EU since 1st January 2021: 1. Check that you know the Country of Origin of the goods you have purchased.

•

Delayed import declarations

Your suppliers should include this on their invoices, but you must check. Not all EU businesses were ready for the end of the transition period so may not have updated their documents.

What is it?

Recognising that considerable changes might be needed post-Brexit and the end of the transition period, HMRC announced that importers could defer import declarations. All goods coming into the UK from overseas must enter the country with an import declaration. This was already the case for imports from outside of the EU and it is now also true for imports from the EU from 1st January 2021.

In July of last year (2020), HMRC announced that UK importers could defer declarations until 1st July 2021.

This was welcome news and offered a period of 6 months before declarations would be required However, traders are obliged to record goods in their own records so they can provided the information to HMRC later.

There is also an obligation to account for duties and VAT, but more on that later.

2. You will also need to know the Commodity Code of the goods that you have imported.

What do I need to do about it?

1. Use the Commodity Code to verify whether import VAT applies.

• It does apply to most goods at 20%.

For all goods that you have imported from the EU since 1st January 2021: 1. Has an import declaration been completed?

• Transporters sometimes submit declarations if asked as part of the service they provide so you will need to find out if this was the case. If no one asked them to, they almost certainly didn’t.

If an import declaration hasn’t been completed, ensure you have all the records you need about the goods you have imported. more news online - www.dorsetchamber.co.uk/news

•

Again, you can check your supplier invoices, but you will also need to satisfy yourself that, if a Commodity Code is given, it is accurate.

•

If none is given, you will need to determine the codes using the UK Trade Tariff.

3. If you do discover that you now have duties to pay, consider opening a Duty Deferment Account with HMRC. •

Opening an account is free of charge and cheaper than using a transporters deferment account as no fees apply.

Postponed VAT Accounting What do I need to do about it?

For all goods that you have imported from the EU since 1st January 2021:

2. Access your Postponed VAT import statement.

•

You will need your normal Government Gateway user ID.

•

Statements show postponed VAT unless customs declarations were delayed.

•

Note that statements are only available for 6 months – make sure you download and retain them!

Import VAT payable in the UK can be recovered

by VAT registered businesses so although there is an administrative process here, there may not be a cost to your business.

Do you know if a declaration has been made on your import?

The Incoterms® rule determines whether you (the importer/buyer) or your supplier (the seller) are responsible for import procedures when goods arrive in the UK. Any rule other than DDP (Delivered Duty Paid) means that you, the buyer, are responsible. So, unless you are buying under DDP, you will need to make sure an import declaration is made.

I recently met a business with an EU supplier taking care of the whole shipment to their door, so they assumed that included the import declaration. The Incoterm® rule quoted was EXW which is not suitable for an international trade transaction and clearly wasn’t the correct rule as the buyer had organised none of the shipment.

They therefore had no idea whether an import declaration had been completed and could probably assume it hadn’t.

Could import VAT be sitting waiting to be included on your next VAT return without you realising?

PVA works so seamlessly that many transporters are assuming traders are using it – why wouldn’t they? There could, therefore, be a host of transactions sitting on a monthly statement that you didn’t even know existed.

But surely someone will be catching this as the goods cross the border into the UK? This is a very dangerous assumption and I have seen enough to know that isn’t the case. The UK has taken a “low touch” approach to ease the changes faced by businesses after the end of the transition period. That means that just because the goods have arrived as expected, you cannot assume that all the correct processes were followed.

For more information please contact international@dorsetchamber.co.uk 41

DORSET BUSINESS FOCUS / NEWS

FOCUS ON

education with Weymouth College

Pre Covid 19 - it was estimated that nearly 70 million days were lost each year to staff absence caused by stress, depression and anxiety - costing the UK economy in excess of £70 billion per year.

Given the measures the Government has taken recently – lockdowns, work from home, furlough, social distancing - it seems that the mental health impact upon employees in all sectors has been potentially brutal and remains long lasting. Around 1 in 5 (21%) adults experienced some form of depression in early 2021; this is more than double that observed before the pandemic (10%) (ONS).

With the ongoing impact of COVID-19 yet to be fully understood by business leaders, utilising training to ensure staff have adequate support for their mental health and wellbeing would seem both time critical and of vital importance. 60% of employees say they’d feel more motivated and likely to recommend their organisation as a good place to work if positive action was taken to support mental health and wellbeing.

Investing in a fully supportive and comprehensive mental health support network for staff can also help to reduce staff turnover, sickness absence and presenteeism – a cost in underperformance estimated at around £605 per employee.

At Weymouth College we work closely with Public Health Dorset – as a preferred training provider – to deliver Mental Health First Aid for Adults to a wide range of businesses and employers across Dorset, and will be adding Mental Health First Aid for Youth to our training portfolio in the coming weeks.

We have a team of 16+ trained Mental Health First Aiders onsite to listen to, reassure and support staff and adult learners across campus and we provide our staff with an accessible programme of wellbeing days, free fitness activities and supportive mental health and wellbeing newsletters.

Talk to us if you would like to find out more about Mental Health First Aid training at Weymouth College.

Visit: www.weymouth.ac.uk/ employerservices/ Email: employerservices@weymouth.ac.uk Call: 01305 208709

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July 2021 | Dorset Business Focus

OnBuy delivers a little magic to the homes of vulnerable children with a magic show and DIY gift sets Dorset-based OnBuy.com has spread a little magic to The Rainbow Trust Children’s Charity by donating a total of 100 magic trick kits to families the Trust cares for. On delivery of the kits a magician performed a virtual magic show for the whole family to attend.

The Rainbow Trust Children’s Charity provides emotional and practical support to families who have a child with a life-threatening or terminal illness, and the magic kits were distributed to families under the Trust’s care in Dorset and Hampshire as well as in the northwest of England – the respective birthplaces of OnBuy and its CEO, Cas Paton. These regions provided OnBuy with a perfect opportunity to give back to the local communities it’s connected with.

Cas Paton, founder and CEO of OnBuy, said: “The past year and a half has been challenging to say the least, so we jumped at the chance to bring a touch of magic to families that need it most. With millions of products at our fingertips, we were inclined to support local families in a unique and interesting way. The donation of

these kits, along with the show from a Dorset-based magician, gave us that opportunity and the morning of wizardry and illusion certainly brought a smile to both the kids’ and parents’ faces! ” The families under Rainbow Trust’s care have predominantly been shielding throughout the pandemic due to the complex conditions of their children, so a magic show was hosted over Zoom to bring the experience to the comfort of their homes and to ensure all families in both areas were able to take part. The show took place in the OnBuy offices based in Poole on Saturday 19th June.

To donate to Rainbow Trust, please visit www.rainbowtrust.org.uk/donate

New type of bugs found in gardens The move to home working in garden offices is creating major security risks, according to a leading cyber security company.

C3IA Solutions, which is headquartered in Poole, Dorset, said business rivals can more easily insert listening devices into these remote spaces.

While conducting sweeps in clients’ homes they became aware that outside garden offices had not been captured in the scope of work.

Initially during lockdowns, the major cyber threat was because company computers had been taken from offices and their security not necessarily reconfigured for homeworking, leaving them open to hackers.

Now, with many companies abandoning offices and moving permanently to remote working, new risks are presenting themselves.

A survey by Moneypenny has shown that around four per cent of home workers do so from garden offices, which is tens of thousands of people.

This figure is only growing, with shed providers reporting a huge increase in orders as people prepare to work from home full time.

Matt Horan, co-founder of C3IA Solutions, said: “Sometimes people are more relaxed about security at home than they are in the office because they are always there.

“But garden offices do present increased risks.

Firstly the physical security can be weak. They are often made of wood and can be broken into easily.

“They can be located in the garden away from the householders and often not covered by the home’s security systems or CCTV. “Conversations inside them can be easily overheard, and it is simple to plant listening devices.

“The surveillance devices are extremely cheap, /company/dorset-chamber/

small and powerful and you’d be surprised how easy it is to plan them.

“Usually we carry out Technical Surveillance Counter Measures in large office blocks and on superyachts – and we work all over the world.

“Many of our staff are ex-military and have high levels of security clearance so we work in some sensitive locations.

“But this type of bug-sweeping work is becoming more common in business and the move to home offices is seeing us push to get these outbuildings captured in our scope of work to mitigate the risks to our clients.

“We are able to survey the entire security and advise on how to reduce threats – and a surveillance sweep takes a short time in a singleroom environment.

“Those who have called us in suspect that private conversations or information has leaked and want to make sure it never happens again.

“Planting listening devices sounds a bit like something from a film, but it is very now tempting in business as a way to gain extremely valuable information for little cost and risk.” www.c3ia.co.uk

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DORSET BUSINESS FOCUS / NEWS

New campaign “Light On” shines a light on mental health across Dorset

FOCUS ON

recruitment with Mploy Staffing Solutions

Light On is a life-changing campaign launching across Dorset to tackle the stigma of talking about mental distress and emotional struggle – particularly among men.

A network of organisations including local businesses, the public sector, and charities including Dorset Mind have joined forces to build mental wellbeing together and put an end to men dealing with mental health difficulties alone.

Light On urges men to go beyond banter and talk openly about how they are feeling and whether they are coping. It aims to train champions and ambassadors to spread this message across the whole of Dorset reaching men where they work, exercise, socialise and live.

Local businesses will be encouraged to join the campaign as it gains momentum to share the message to ‘turn your light on’ and give permission to someone to have a conversation about mental health.

Andrew Coleman, founder of Light On says, “It is time to put an end to the silent struggle among men because of the stigma about talking when you’re not coping very well. This silence is leading to pain, suffering and suicide - and it has to stop. This campaign will save people’s lives because it will make it OK for people to have a conversation and ask for help. It will transform the way Dorset people, men in particular; deal with mental health and mental health difficulty.

We want as many people as possible to share our message and to get involved. We want thousands of people to ‘turn their Light on’ with us.”

Andy is one of a group of men who met through local charity Dorset Mind and wanted to do more to help other men who may be struggling. All these men have personal experience of the difficulties and damage caused by mental health problems, with many of them losing friends or colleagues to suicide.

Ty Temel, Owner of Halo Bournemouth comments, “A year ago we started talking about how we could stop this wave of distress amongst men in Dorset that is leading some to take their own lives. It’s great that this campaign coming to fruition – as the start of a larger piece of work. There are so many of us who have lain awake at 3am wondering how much longer we can cope and not knowing where to turn. We wanted to create a campaign that showed people that it’s OK to talk, it’s OK to say you’re not coping well and it’s OK to get help.”

The Light On strategy was built using panels of men across Dorset who came together to share how they felt. They helped to shape the campaign’s focus on making more news online - www.dorsetchamber.co.uk/news

sure that men knew how to talk as well as when to talk. Training and workshops will be offered in later phases of the campaign. Importantly, they will be encouraged to have courageous conversations that go beyond everyday banter.

Marianne Storey, CEO at Dorset Mind says, “This is such a vital campaign for people in Dorset, particularly at this time as we recover from the Covid19 pandemic. Even more people than ever are struggling with mental distress and it is essential that we create a county that is open and compassionate about talking about it. I believe that Light On is going to save lives. If enough people get involved and turn their ‘Lights On’ then more people can come forward and ask for help. And if we all play our own vital role in this campaign then we can all contribute to preventing distress and ultimately suicide. We must not give up until everyone has the help they need.”

A survey is being carried out by Bournemouth University to find out what men in Dorset feel about their mental health - and what might be stopping them seeking help.

The findings will be used to help the Light On team further develop their campaign. It’s set to run for 5 years across Dorset and is expected to reach hundreds of thousands of people. Local businesses such as Osprey, AFC Bournemouth and BCP and Dorset Councils are already on board and the organisers are expecting many more to sign up online as word spreads across the county. www.lightonmh.uk

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Pressure on Pay Rates Recruitment is back with a bang! After over a year of relative inactivity, the gradual easing of lockdown has brought greater certainty across the local business community, and it seems everyone is in the mood for recruiting.

This is great news and proves that the economy is finally on the path to recovery; however contrary to popular belief the available candidate market across all sectors is as tight as I have known in over 20 years in recruitment and this is making recruitment challenging to say the least, and we as recruiters are having to find new and innovative solutions and investing in additional resources.

Every day for the last few months I have been having conversations with existing and prospective clients about recruitment plans, and I have been working hard to dispel the myth that there are great candidates on the market who are desperate to take opportunities for low pay rates.

The good news is there are still candidates out there looking for work, but it is a sellers’ market, and to attract these people we are going to have to come up with standout product offerings in terms of pay rates!! With the annual Christmas recruitment drive just around the corner, those that choose not to will be left behind Only time will tell if this shortage of staff can be attributed to the furlough scheme, 12-months of lockdown or post-Brexit Britain; irrespective of the reasons why, the fine art of recruitment is as challenging as ever for companies and agencies alike and this is placing ‘Pressure on Pay Rates’ more than ever before.

Jon Raine 01202 478278 www.mploystaff.com

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

MoreBus named a ‘European Climate Leader’ for progress in cutting carbon emissions Go-Ahead Group features on Financial Times’ European Climate Leaders list 2021 The group has cut carbon emissions by 7.5% annually per €1 million of revenue MoreBus part of the The Go-Ahead Group has been named a ‘European Climate Leader’ by the Financial Times for its carbon cutting initiatives.

The FT gathered data on more than 4,000 European companies. The top 300 ‘Climate Leaders’ achieved the greatest reduction in greenhouse gas emission intensity between 2014-2019, measured according to tonnes of carbon emissions per €1 million of revenue.

The figures show that Go-Ahead cut its emissions intensity by 7.5% every year from 2014-2019. This has also over a period of

significant international growth, with the company beginning operations in Germany, Ireland and Norway, as well as expanding in the UK. The group is one of only two bus and rail operators in Europe to make the list.

Go-Ahead is the largest electric bus provider in the UK and has committed to run a zeroemission bus fleet by 2035.

In addition, all Go-Ahead’s UK premises – including rail stations and bus depots – are powered by renewable electricity such as solar, wind and hydro power.

All companies on the shortlist had to have a CDP (Carbon Disclosure Project) rating of at least ‘B minus’. Go-Ahead received ‘A minus’

MoreBus, part of the Go-Ahead Group is the largest electric bus provider in the UK and has committed to run a zero-emission bus fleet by 2035 44

July 2021 | Dorset Business Focus

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rating in 2021, its highest ever accreditation, and the highest score of any transport operator in the UK. The Group has pioneered other innovative technology, such as air filtering buses, which clean particulate matter from the air, and geofenced buses that automatically switch to zeroemission in city centre areas with poor air quality.

Katy Taylor, Go-Ahead’s Chief Customer & Strategy Officer said: “We’re pleased that GoAhead has been recognised for cutting carbon emissions. We will continue to ensure our buses, trains, depots and assets are as sustainable as possible – for the good of the planet and our passengers.”

“However, we can all play our part in helping reduce emissions further. We need people to switch their journeys away from the car and to choose walking, cycling and public transport instead. That will have the biggest impact on reducing the UK’s overall carbon emissions.” www.morebus.co.uk

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more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEWS

BOFA takes intelligence to new level in the laser market

BOFA International, a global leader in portable fume and particulate extraction technology, has launched its latest generation intelligent operating system – iQ2.

The platform, available on BOFA’s best-in-class AD Oracle laser industry system, features a host of functionality enhancements and innovations, including extended onboard data logs and realtime system condition visualisation. iQ2 also supports a colour touchscreen user interface, smart alarm configuration and remote system upgrades.

BOFA’s portable technology plays a critical role in high volume laser coding and marking productivity as well as precision engraving processes, by removing potentially harmful airborne contaminants from work environments and keeping high performance equipment free from particulate.

Haydn Knight, Sales and Marketing Director at BOFA, said the innovations and enhancements available via the AD Oracle iQ2 strengthen the company’s global market position.

He commented: “Speed, efficiency and quality are key drivers in high volume manufacturing, particularly in the laser sector, so iQ2 has been designed to deliver in these areas through better data for analytics, smart alarm integration and easy access to real-time whole system monitoring.

“This new and enhanced functionality will provide users with better information on live

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extraction performance and enable smarter decisions to be taken covering filter exchanges and maintenance regimes. Taken together, these features will be invaluable in mitigating the risk of unplanned downtime.”

The AD Oracle iQ2 innovations include: • Visual overview of whole system status in real-time, through a display showing pressure flows and individual filter performance. This helps guide filter exchange schedules to maintain optimal uptime.

• Up to 12 months’ onboard data for better analytics covering filter profile and diagnostics, helping inform production schedules and planned maintenance.

• Remote USB configuration updates, enabling multi-site, common system deployment.

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•

New colour touchscreen with multi-language capability and SmartNAV layout and icons for convenient condition monitoring and filter checks.

• Configurable alarm handling, enabling alerts grouping and integration with existing factory manufacturing processes.

• Future-proofed interfaces, ready for system expansion.

The AD Oracle iQ2 has three-stage filtration to ensure that clean air is maintained in the workplace throughout laser operations. This consists of a patented DeepPleat DUO pre-filter to remove larger particulate; a HEPA filter to remove 99.997% of particles at 0.3 micron in size; and advanced carbon filter technology for the safe capture and removal of hazardous fumes. www.bofainternational.com

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Fantastic passwords and where your children can find them How witches, wizards and superheroes can help your kids stay safe from cyber-villains, plus other parenting hacks to encourage your children to use secure passwords While many of today’s parents grew up during an age where the internet and the world wide web were just in their beginnings, for today’s kids the virtual world is all but inseparable from the real one. That, of course, presents its own set of challenges for parents to tackle, such as how to teach their offspring proper cybersecurity habits, without it seeming like too much of a boring and tedious task.

None is more important than teaching them how to protect their online accounts since they’re likely to create quite a few of them. So, teaching them proper password hygiene early on will carry through into their adult lives. But since you’re going to be dealing with children it’s important to make the lessons accessible, understandable, fun, and easy to remember. To mark World Password Day, which takes place on the first Thursday of every May, we looked at some ways you can make password hygiene for kids fun.

Passwords are fun you say?

Passwords are the first line of defense keeping anyone unauthorized from having access to your precious data. And while many people might agree that creating a strong and secure password is a no-brainer and everybody should do it, multiple statistics, surveys, and breaches have shown that hardly anybody follows this advice. You need not look further than the annual lists of the most common passwords, which are consistently topped by poor password choices, such as “12345” and “password”.

Now, should you show the passwords on the list to your kids, they’d probably call them funny and easy to remember. Funny?

Maybe. Easy to remember? Sure.

Dangerous? Definitely! But that’s not a habit you want to foster. Instead, you can show them how to avoid the common pitfalls of password creation and teach them how to do it properly with a fun twist. You can start off by telling them that passphrases are a lot safer and you

can make a game out of creating one.

This could involve incorporating an inside joke that only the family knows into the passphrase or aspects from their favorite books or films, for example “MasterYodaIs0.66MetresTall!”. As you can see it includes all the characteristics of a good passphrase – length, a combination of upper- and lowercase letters, special characters, and numbers. Alternatively, you could also combine a number of things they like together, such as their favorite book and food – “HarryPotterAnd5DinoNuggies!”. One key thing to remember to tell your kids is that they should never share their passwords with anyone because passwords should always remain secret.

Gotta remember them all?

Now that you’ve taught your children how to create a unique and strong passphrase it’s important to keep in mind that throughout their lives, they will be creating countless online accounts. And unless you want to burden them with creating a unique one each time and then remembering it, which will be nearly impossible as the passwords pile up, you’ll have to introduce a solution that will simplify the process.

Enter the password manager, an application specifically designed to store all your login credentials in an encrypted vault and to generate complex passwords for you. This means that your kids won’t need to keep creating, memorizing, or filling out complex unique passwords, for their online accounts; the manager will do it for them. All they will need to remember is that one unique master passphrase you came up with together.

Multifactor authentication the undercover spy way By now your children should have their accounts secure and password management down to a tee. However, to keep their accounts safe, it is necessary to add an extra layer of security.

That’s where multifactor authentication (MFA) or two-factor authentication (2FA as it is more commonly known), comes in.

Generally speaking, one of the most common 2FA factors used is automatic text messages that you receive whenever you try to log into an account. Unfortunately, it by far is not the safest since mobile numbers can be spoofed and text messages can be intercepted. Therefore, it’s better to opt for one of the safer methods, such as an authenticator app or a hardware solution such as authentication tokens.

When it comes to either physical tokens or authenticator apps it’s easy to dress up their use in a fun way for kids to understand. They’ve probably seen a cartoon or kid’s movie where the protagonist is a schoolkid by day and superspy by night. So, you can explain that an authenticator app is a special tool that sends spies a unique code that only they have so they can access sensitive information that is classified as top secret.

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Alternatively, you could also combine a number of things they like together, such as their favorite book and food – “HarryPotterAnd5DinoNuggies!” more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / BUSINESS PARTNER NEWS

Could you improve your business?

Management Knowledge Transfer Partnerships, available through Bournemouth University Business School, can transform your business performance, productivity, resilience, agility and growth.

Management Knowledge Transfer Partnerships (mKTP) are being used by a wide range of businesses, in all sectors of the economy, across Dorset, and throughout the UK. The programme typically lasts for two years and involves a dynamic 3-way partnership between a company, a team of academic experts and a skilled graduate, resulting in significant improvements across your business.

The mKTP programme was introduced in 2019, and provides a potential for small and medium-sized companies to work with Bournemouth University Business School, employing a talented graduate to work in the company to help expand their management capability and to meet strategic goals.

Companies are partnered with the Business School, with a specific focus on the introduction of transformational change and improvements in management strategy and process, leading to increased productivity and business growth.

The programme also helps with the recruitment of a talented and skilled individual who, in many cases, will go on to work with the company in a senior role at the conclusion of the funded programme.

The mKTP programme receives UK government funding of up to 67% of the overall

project cost, with the remaining 33% being paid by the company itself.

Maximising growth potential Funded by the Government, Innovate UK has approximately £14m in additional Knowledge Transfer Partnership funding to drive management practice focused projects with small and medium-sized enterprises (SMEs).

By partnering with Bournemouth University Business School, you will work with them, along with an mKTP associate (a talented graduate), to realise your business’s growth potential. This funding is specifically for businesses with a need to shift or develop a management strategy to grow their business.

The Business School has recently been awarded Small Business Charter status - a national accreditation which recognises business schools that demonstrate excellence in supporting small businesses, student enterprise, and the local economy.

The Business School is now looking for ambitious SMEs who are keen to make significant productivity changes across their business by embedding applied research to upskill employees and to make step-change productivity improvements.

Here are some examples: • Alternative business models/business agility • Identifying new opportunities and revenue streams • Entrepreneurial thinking, developing new products & services • Organisational/behavioural/cultural change management • Succession/continuity planning • Coaching and mentoring • Improving efficiency, business processes and productivity • Executive leadership, strategic thinking and decision making • Developing business strategies in the aftermath of Covid.

Where do we go from here?

Bournemouth University will be contacting Dorset Chamber members by letter and telephone to share further details about the programme (If you would prefer to opt-out of the calls please contact the university via the email address below).

For more information please contact Rachel Clarke at clarker@bournemouth. ac.uk or visit www.ktp-uk.org/mktp www.bournemouth.ac.uk

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DORSET BUSINESS FOCUS / NEWS

Up your social media game

Battens' Family Solicitor appointed visiting fellow at Bournemouth University

The team at Dorset Tech have been discussing how businesses should up their game on social media.

Founder Chris Ryu says: "If you are a business owner then it’s impossible to ignore the impact social media could have on your business. If you aren’t aware of this then you need to get acquainted fast as you could be missing out on potential new business. If you already spend money on advertising in say magazines, local papers or radio stations then it’s worth investing some of that budget into an online social media campaign.

"Whilst it’s not the most complicated task to carry out, social media marketing does require you to work in a certain way so you encourage and entice people to read your posts, view your site and more. Here at Dorset Tech we know a thing or two about social media marketing so we thought we’d put a little brief together to educate you on the basics."

Don’t Over Post This is one of the most important things to remember. Resist the temptation to just post for the sake of it. People will quickly get bored if you just post anything and everything. Once or twice a day is enough for most standard accounts.

Obviously there are exceptions to this but this all depends on what industry you are in.

Use Humour For many they see social media as a form of escapism. A place to go to get away from the rigours of the day. For this reason alone always try keep humour involved, even in the lightest format. It’s a good idea to every now and then post some humorous posts also, just don’t post any offensive topics. If there are trending topics which are funny then try get involved and use hashtags.

Keep It Simple People quickly read through social media content. Usually whilst grabbing 5 minutes at work etc. So keep posts short and informative.

There is a reason Twitter limits character lengths. Short and snappy posts will always be read more then long ones. If you are posting links to somewhere else then keep your post short but explain the links content. People browse social media they don’t tend to visit to read.

Run Competitions If you are a business or retail outfit then every now and then run competitions. For example if you own a Lodge in the country, run a share and like competition for one night s stay as a prize.

You’ll be amazed at how quickly it will grow.

People love a freebie and it’s so easy to like and share on social media that people will get involved. If you a retail outfit then you can do the same with a prize instead.

Encourage Participation People love a good debate so every now and then encourage a debate. Post an open ended question. Ask for opinions. Post choice questions, maybe even a poll. Keep it simple though and fun if possible.

Use Analytics Make use of the various free tools to give you feedback on people interaction with your posts.

This way you can see what works, what people like and what doesn’t work. Most platforms give you access to free stats but you can also buy paid platforms too if you really want to get into the finer details of the activity your posts are generating.

Variety Is Good Don’t just post about your business or industry.

Add variety to your posts, maybe some humour.

Some posts can be images if you feel people would be interested. For example here at Dorset Tech we post about web design, general tech talk, geeky stuff too. We like to keep it varied and not all sales or business related.

Use Hashtags Always include hashtags in your posts. Not too many though. We see some with 5/6 hashtags used which is too many. Always use the most relevant ones and try use keywords that people are searching for. See what’s trending maybe as you may be able to use these if they are relevant to your business. Don’t use popular hashtags for the sake of it to get traffic as it won’t convert if the wrong traffic. 2 or 3 hashtags is normally enough. Avoid long silly ones too like #hereismysitecomevisit etc. 1 or 2 keyword phrases are usually enough for a hashtag.

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Pay Attention to Trends Keep an eye on what is trending, maybe there is something relevant to your business. For example if you make cakes there was a huge trending story recently about 2 rival big chains falling out over a chocolate caterpillar cake. This then became an online social media viral hit with some very funny posts back and forth.

Battens’ Family Solicitor, Georgina Bacon, has been appointed as a Visiting Fellow at Bournemouth University.

Georgina is renowned for her experience working in family law in Dorset, with a focus on child and domestic abuse cases. Her commitment to her clients and dedication to work saw Georgina promoted to an Associate Solicitor at Battens Solicitors in 2018, and has achieved a place on the prestigious Law Society’s Children’s Panel.

Georgina has been assisting the University in the training of their social workers since 2020. Her ongoing commitment to the high quality education and practice that Bournemouth University provides to its student social workers, gives them real life understanding of practice and procedure in the courtroom, including Court scenarios and issues which affect how cases are litigated by the Local Authority.

Explaining her role as visiting fellow, Georgina says: “We consider real life scenarios, considering dealing with vulnerable parents, parents with learning difficulties and remote hearings (which has been a topical issue owing to the Covid19 pandemic). My appointment and continued involvement with Bournemouth University is to equip its student social workers with the skills that they will need, when in practice.

I hold Bournemouth University in high regard, so to be appointed as a Visiting Fellow is very much a privilege, as well as an exciting opportunity to be a part of shaping the social workers of tomorrow.”

Bournemouth University said: “The Social Work department at Bournemouth University is proud of its links with practice to ensure that education on qualifying and CPD courses is not just current, but practice based. Our Senior Lecturer Tilia Lenz is leading the Law and Social Policy unit for BA and MA courses. To ensure a holistic preparation for statutory Social Work is offered to our students, we are very pleased about the close collaboration with Georgina Bacon.” www.battens.co.uk

Use Visuals Images can say a thousands words in a split second, they are perfect for social media, hence why Instagram is so popular and growing all the time. People love looking at other peoples photos and images. You don’t have to post images with every post but it does help, as long as its relevant.

More more information on Dorset Tech see www.dorset.tech /company/dorset-chamber/

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NOT DRIVEN

Steve Bulley

DORSET BUSINESS FOCUS / NEWS

Head of Business Engagement at Dorset Chamber and car fanatic

This month I wanted to celebrate the Highway Code turning 90 Research from the AA found nearly three quarters of drivers (72%) think the Highway Code should be updated with more information on smart motorways, according to research by the AA Driving School.

Drivers were asked what changes they think should be made to the Highway Code this year as it marks its 90th anniversary.

Six in 10 drivers (62%) said they wanted to see more information on electric vehicles, including charging infrastructure and road sign meanings. Currently there is no official section with guidance on electric vehicles, despite the government’s push for drivers to buy more ecofriendly vehicles.

A further 60% said they wanted the Highway Code to include more guidance on behaving around vulnerable road users like electric scooters and cyclists.

The latest government figures show the number of cyclists killed or seriously injured on Great Britain’s roads has increased by 8% since 2009. In 2019, cyclists accounted for 14% of casualties and 6% of road deaths in Great Britain.

The Highway Code was introduced in Great Britain in 1931 when there were only 2.3 million vehicles on roads, but more than 7,000 people died in road accidents each year.

According to the DVSA, the first edition of

the Highway Code did not mention the use of mirrors and it advised drivers to sound their horn when overtaking.

The Highway Code is currently undergoing a review to improve road safety for cyclists, pedestrians and horse riders. Last summer, the AA submitted evidence to the review and broadly supported the government’s proposals, but shared concerns around the lack of clarity and guidance on some of the proposals.

Earlier this year, the AA also submitted evidence to a separate review into plans to include guidance on smart motorways, one year after the government was first advised to do so by the Transport Secretary.

Robert Cowell, Interim Managing Director of AA Driving School said: “Our research shows drivers want the Highway Code to be brought into the 21st century to keep up with the growing demand for electric vehicles, and concerns about education on smart motorways.

“Drivers in 1931 wouldn’t believe the ways in which road safety and technology has developed over the last 90 years.

“We hope that with this milestone anniversary the Highway Code will keep up with the times and keep drivers safe and informed of the latest developments. If we want drivers to choose electric vehicles or feel safe around electric scooters, we need the Highway Code to guide them from the outset.”

Dorset Chamber members SAVE67% on home and roadside recovery with our exclusive discount.

Speak to the membership team on 01202 714810.

Chris loses his hair for the HealthBus Charity the HealthBus provides a mobile health facility that travels to areas where people sleep rough, providing basic health care, a GP service and access to addiction and mental health support services.

The service provision is designed to be appropriate and accessible, supporting people as they move away from rough sleeping.

Their key to success and unique selling point, is that they take healthcare to people that are on the margins of society, disengaged and in many cases dehumanised by wider society.

Through the HealthBus and allied services, they provide hope and opportunity at the point of need.

Vice Chair Chris Wakefield who has experienced homelessness said, “I remember how difficult it

was to access our wonderful NHS during that very difficult period of my life.”

The HealthBus is a standalone charity, with no NHS funding and survives financially, through the generosity of others.

Chris added; “My small contribution will be having my head shaved, at the end of July, to raise much needed funds for this amazing charity.

“I would like to thank Salon 88 for volunteering to shave off my lovely locks.”

Find out more about The HealthBus. www.healthbus.co.uk To donate see: https:// uk.virginmoneygiving.com/ ChristopherWakefield2

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DORSET BUSINESS FOCUS / NEWS

Apprenticeships for Dorset On the 8th July 2020, Rishi Sunak delivered his speech ‘A Plan for Jobs’. A key focus was ‘Apprenticeships’, a tried and tested programme of training which have been shown to support social mobility and business growth. As part of the spring budget, cash incentives for employers to hire new apprentices were doubled and now sit between £3000-4000 per apprentice.

To enable businesses to consider your options we’ve put together a guide.

There have been numerous changes over the years to eligibility and it’s a good starting point.

Why take on an Apprentice?

•

Apprenticeships are a minimum of 12 months in duration.

•

•

Apprenticeships are available for current employees and new recruits of all ages.

•

•

•

Apprenticeships are for people of all ages – whilst traditionally training was for those aged 16-24, this is no longer the case and it’s a great way of reskilling as you get older.

Apprenticeships are available in most industries – The Institute for Apprenticeships has a catalogue of available job roles.

Apprenticeships are for new and existing staff - Apprenticeships are available from Level 2 (GCSE equivalent) to Level 7 (Masters level) and can provide continuous development for staff throughout their working lives.

Apprenticeships can be for degree educated students – if the Apprenticeship is materially different to the degree, funding is often available.

What is an Apprenticeship?

An apprenticeship is a job with a structured package of training that allows employers to develop sector specific skills by either upskilling current employees or recruiting new ones.

•

86% of employers said they helped develop skills relevant to their organisation.

•

78% of employers said they helped improve productivity*.

•

74% of employers said they helped them improve the quality of their product.

Key Facts

•

An apprentice trains ‘off-the-job’ for 20% of their working hours – this could at your premises or as part of day release to a local training provider.

•

You’ll need to pay your apprentice at least £4.30 per hour for the first 12 months.

•

For large employers who have an annual pay bill of £3 million or more, they can use their Apprenticeship Levy Tax (which you’ll be paying whether you have apprentices or not), to pay for training and assessment costs. The government tops this up by 10%. You can then use these funds to pay your training provider.

How to set up an Apprenticeship

What about incentive payments?

To start your journey today visit –

•

https://findapprenticeshiptraining. apprenticeships.education.gov.uk/ What Funding is Available?

•

For most SME employers, the government will pay 95% of training and assessment costs, meaning employers pay a balance of 5%. The value of the 5% will be determined by the type and duration of the apprenticeship. In certain cases, the government will pay 100% of the training costs.

In response to the Coronavirus pandemic, incentive payments have been increased to £3000 for new apprentices of any age, who join your organisation before the 30th September 2021 and £4000 for those aged 16-18 years or under 25 with an education or care plan. The incentives can be used as you see fit.

What next?

If you would like further support to take on an Apprentice please do not hesitate to contact us at the Dorset Gateway on 01202 714 800 or gateway@dorsetchamber.co.uk

Weblinks www.dorsetlep.co.uk/workforce-planningand-recruitment *www.apprenticeships.gov.uk https://findapprenticeshiptraining. apprenticeships.education.gov.uk/ 52

July 2021 | Dorset Business Focus

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more news online - www.dorsetchamber.co.uk/news

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DORSET BUSINESS FOCUS / NEWS

Dividing Pensions on Divorce Pensions on divorce can be complicated to value, and there are a number of things to think about when considering the division of pension pots says Trethowans Solicitors.

It’s easy to overlook the pension assets when you’re faced with a divorce or breakdown of civil partnership, as there are so many other things to think about at that moment. As well as dealing with the immediate issues, such as where you, your children (if you have them) and your ex-partner will live and how you will meet your ongoing immediate expenses, it is also vital that you consider your position on retirement.

Pensions can be a very valuable part of the ‘matrimonial pot’ (the assets that have built up during the marriage). When you divorce, if you do not consider the pensions properly you are unlikely to get a fair outcome and may find yourself in financial difficulty later in life.

Pensions can be shared on divorce just like other assets and can sometimes be the most valuable asset that exists. They can be complicated to value so there are a number of things you ought to be aware of when starting to consider the pension pot.

What do I need to consider when splitting a pension on divorce?

The first step will be finding out how much the pensions are worth, which will mean requesting full information from your pension providers. You then need to exchange this information with your ex-partner and consider if you are going to need expert help from an actuary or financial planner on how they could be shared. It will be important to get expert assistance if one of the following situations applies:

•

The pensions add up to more than a cash equivalent value of £100,000

•

If there are any defined benefit pensions

•

If the pension values add up to less than £100,000 but make up a large percentage of the overall assets in the case

•

If any of the pensions are public sector pensions such as Armed Forces, Teachers, NHS or Police Federation – you could miss out on a lot if you just accept a cash equivalent valuation of a defined benefit pension

•

If you have defined contribution pensions with extra benefits – there are some pensions with guaranteed annuity rates for example that may make the true value of the pension higher than that which is indicated by the pension statement

•

There is a significant age gap between you and your ex

•

If you are considering offsetting capital for pension

•

If one of you has a serious medical condition diagnosed by a medical professional which is likely to impact on how long you are likely to live

•

Where there is a choice of pensions to share, as some pensions lose significant value when they are shared

How can pension assets be shared?

There are three ways you can share pension assets: • Pension sharing order • Pension attachment order • Offsetting a share in pension for another asset You should seek legal advice to ascertain what would be the best option for your particular circumstances.

You could seek to divide the pensions according to the income they will produce, which will be more suitable if you are older and/ or if you have significant pension funds. It will be important to think about what both your income needs will be when you retire. Or you could divide the pensions according to the cash equivalent valuations, which may be appropriate if the marriage has been short, or if the pension pot is not large enough to justify the cost of an expert working out the division needed to equalise your incomes in retirement.

If you separated some time ago but did not dismiss your claims for a pension order with a financial consent order it may not too late to get some advice. Or if you are separating now and are not sure what to do about looking at the pension pot, please do not hesitate to contact the family team at Trethowans on 0800 2800 421 or www.trethowans.com.

Your unique space Becks Neale Designer & Brand Consultant asks if you think of your business as a garden?

– a space bespoke to you, that you can create exactly how you want it.

Plan & prepare the ground First off you need to put pen to paper and draw out your ideal space – in words and in sketch form, so you have something tangible to refer to, authentic to you.

• What are your key values?

• Who is it for?

• How should it feel?

Then prepare the ground ready to sow your main idea.

This will likely include cutting back some ‘wild thorns’ and removing the ‘rocks and stones’ in the soil (caused by imposter syndrome).

You have the tools you need. You are enough.

Your talents, skills and values are what make you and your purpose unique and attractive. Test your limits. Work to your strengths. Remember you also have specialists around you to help you when you need them, to support and guide you with what they do best, freeing up your time to do what you do best.

Sow one seed There is always that temptation to plant all of your ideas – for maximum instant impact – but believe me, hold back! Pop the other ideas in seed packets to revisit later.

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July 2021 | Dorset Business Focus

I had so many ideas and things I wanted to do when I first started out. Each idea felt really connected with each other so they initially made sense working on at the same time, but in reality each idea had completely different needs: •

audience

•

'growing conditions'

•

amounts of exposure 'to sunlight' (in the spotlight)

To successfully grow, each individual idea needs a lot of consistent attention and nurturing.

If you are growing lots of ideas all at once, your time and energy available for each one is diluted. The duplication of types of tasks is multiplied many times over as they each need something slightly different. For example identifying and learning the best platforms for reach and discovery. If you have very different audiences, what do they each need to know and hear? Think about your brand tone of voice, your ideal client’s interests, the types of information and follow up they need etc. Without ‘cloning’ yourself or developing a dedicated team to focus on each idea, you will likely end up completely overwhelmed and exhausted.

Remember, your other ideas are never lost or forgotten – you have a system in place to safely keep your new ideas as and when they appear, /company/dorset-chamber/

ready to inspire you. You can revisit your seed packets of ideas in the future once your main idea is tested, adapted, working, established and flourishing.

Focusing on one idea allows you to evolve and establish your brand over time. Keep working the ground. Don’t wait for ‘perfection’ to launch.

Start sharing with others what you are creating early on; your vision of what you are working towards and why. Provide unique insights behind the scenes. It may inspire others to take action or even be the spark of something new.

For more information see www.becksneale.co.uk

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Dorset Chamber Events Date July

Event

Time

Venue

Price (+VAT)

14

Simply Networking Online @9

08.50 – 10.30

ONLINE (zoom)

Members Only | Free

28

Simply Networking Online @9 with Design Pit

08.50 – 10.30

ONLINE (zoom)

Members Only | Free

Simply Networking Online @9

08.50 – 10.30

ONLINE (zoom)

Members Only | Free

Simply Networking Online @9

08.50 – 10.30

ONLINE (zoom)

Members Only | Free

Aug

11 Sept

15

Thinking of joining Dorset Chamber? To attend one of our Simply Networking events as a guest email membership@dorsetchamber.co.uk

International Training Diary Date July

Event

Time

Venue

Price (+VAT)

7

Agents and Distributors

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

8

Preference Rules of Origin

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

13

Inward and Outward Processing

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

14

Incoterms 2020

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

15

Customs Procedures and Documentation

09:30 – 12.30

ONLINE (zoom)

£150 +VAT for Members £195 +VAT for Non-Members

How to Complete Customs Declarations

09:30 – 12.30

ONLINE (zoom)

£280 +VAT for Members £340 +VAT for Non-Members

Aug

28

To book events please go to www.dorsetchamber.co.uk/events

more news online - www.dorsetchamber.co.uk/news

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March 2021 | Dorset Business Focus

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Accountants & Tax Advisors

Air Conditioning

ABGI UK, London 0203 984 0321 www.abgi-uk.com

Draper Ventilation Ltd, Dorchester 01202 797151 www.drapervent.com

Albert Goodman, Taunton 0330 333 5039 www.albertgoodman.co.uk

Nauticool Ltd, Poole 01202 739937 www.nauticool.com

Arnold Accounting & Bookkeeping Services Ltd, Christchurch 07513 838434 www.arnoldaccounting.co.uk

Universal Maintenance Contracts Limited, Wimborne 01202 891772 www.umc-ac.com

ASfB | Accounting Services for Business, Bournemouth 01202 755600 www.accountingservicesforbusiness.co.uk

Architects

Azets, Bournemouth 02380 247070 www.azets.co.uk Bicknell Business Advisers Ltd, Bournemouth 01202 025252 www.bicknells.net Certius Professional Services Limited, Poole 08006 890794 www.certius.co.uk Enrich Accounting Ltd, Bournemouth 07403 407455 www.enrichaccounting.co.uk Filer Knapper LLP, Christchurch 01202 483341 www.filerknapper.co.uk Frost and Company, Dorchester 01202 840225 www.frostandcompany.co.uk Grant Sellers Chartered Accountants, Verwood 01202 824500 www.grantsellers.co.uk Hill Osborne, Poole 01202 678555 www.hillosborne.com Hunts Accountants Limited, SHERBORNE 01935 815008 www.huntsaccountants.co.uk Inspire Professional Services Limited, Poole 01202 717867 www.inspireaccountants.co.uk Mawgan Accounting, Wimborne 01202 022938 www.mawganaccounting.co.uk

Lionel Gregory Architects Ltd, Poole 01202 723157 www.lionelgregoryarchitects.co.uk QP Architecture, Christchurch 01202 484642 www.qparchitecture.com Western Design Architects, Blandford Forum 01258 830675 www.westerndesignarchitects.com

Audio Visual Equipment MVS Audio Visual, Wimborne 01202 861696 www.mvsav.co.uk Quad Vision Ltd, Wimborne 03300 419019 www.quadvision.co.uk Walcom Integration Ltd, Bournemouth 08000 487384 www.walcomintegration.com

Autoclave Pressure Vessels ASC Process Systems Limited, Poole 07919 276205 www.aschome.com

Aviation Bournemouth Airport, Christchurch 01202 364174 www.bournemouthairport.com DAeCO, Poole 01202 880302 www.daeco.co.uk FGP Systems ltd, Weymouth 01305 773638 www.fgpltd.co.uk Global Dynamic Support Ltd, Wimborne 01245 475360 www.global-dynamic-support.com

Mazars LLP, Poole 01202 680777 www.mazars.co.uk

Think Research, Poole 01202 765654 www.think.aero

MLW Accountants, Poole 07900 924872 www.mlwaccountants.co.uk

Banking

Morris Lane, Poole 01202 715950 www.morrislane.co.uk On The Spot Accountants, Lymington 07973 939228 www.onthespottax.co.uk

HSBC, Bournemouth 03455 848056 www.banking.hsbc.co.uk J.P.Morgan, Bournemouth 01202 342000 www.jpmorgan.com

Bookkeeping and Payroll

PKF Francis Clark, Poole 01202 663600 www.francisclark.co.uk

Milburn Finance, Bournemouth 01202 535399 www.milburnfinance.com

Saffery Champness LLP, Bournemouth 01202 204742 www.saffery.com

Ookkee, Poole 01202 283214 www.ookkee.co.uk

Schofields Chartered Accountants, Bournemouth 01202 555785 www.schofieldsonline.co.uk

Branding & Design

SJT Accounts Ltd, Bournemouth 07855 295280 www.sjtaccountsltd.com Smith and Williamson, Southampton 02380 827600 www.smithandwilliamson.com Tragor Ltd, Poole 01202 680914 www.tragor.co.uk Ward Goodman Chartered Accountants, Wimborne 01202 875900 www.wardgoodman.co.uk

Becks Neale Designer & Brand Consultant, Ferndown 01202 973017 www.becksneale.co.uk The Crop - Brand consultancy, Bournemouth 07575 358644 www.thecrop.co Workwear Pro Direct, Chard 01460 298615 www.workwearprodirect.com

Brewery Hall & Woodhouse Ltd, Blandford St Mary 01258 452141 www.hall-woodhouse.co.uk

more news online - www.dorsetchamber.co.uk/news

Pure Milk Vodka Ltd, Beaminster 01308 868844 www.blackcow.co.uk

Business Associations Bournemouth Property Association, Bournemouth 01202 204717 www.bpa-online.co.uk Wimborne BID, Wimborne Minster 01202 888992 www.wimborne.info

Business Coaching/ Consultancy 7PM2 Coaching Mentoring & Training, Bournemouth 01202 070372 www.7PM2.com ActionCOACH Bournemouth, Christchurch 07415 517206 www.bournemouth.actioncoach.co.uk Amanda J Green Ltd, London 07976 613553 www.ajgleadership.com Aspirin Business Solutions Ltd, Bournemouth 01202 801187 www.aspirinbusiness.com Be Astute Limited, Frome 01373 837331 www.be-astute.co.uk Bidbetter Ltd, Poole 07944 847014/01202 237506 www.bid-better.co.uk Brian G Ford FCA, Ringwood 01425 472749, CLIENTLOGIX Ltd, Poole 07879 660622 www.clientlogix.co.uk David McDonald Consulting Ltd, Bournemouth 07872 407548 www.vistage.co.uk/david.mcdonald Dean Skivington Consulting, Swanage 07532 889488, DELTA Group, Broadstone 01202 690348 www.deltagroup.co.uk Dorset Business Consultants Ltd, Poole, Not available, DorsetBusinessConsultants. co.uk Dorset Business Mentors, Dorchester 01202 607530 www.dormen.org.uk Futurum Consulting Ltd, Salisbury 0333 3399926 www.futurum-consulting.co.uk HANTEC SYSTEMS LIMITED, Eastleigh 023 8166 1995 www.hantec.co.uk Insight6 - Dorset, Salisbury 07887 554898 www.insight6.com/dorset J R L Coaching and Consulting, Bournemouth 07795 202982 www.jrlcoaching.co.uk Kickr Business Strategy and Comunications, Bournemouth 07309925005/07366696595 www.kickr.uk KIMCO, Wimborne 01202 888549 www.kimcoafrica.com/en/ Market Makers, Dorchester 07733 368386, Pidela Consulting Ltd, Dorchester 07866 360334 www.pidela.co.uk Quay Business Associates Ltd, Poole 01202 679225 www.quaybusinessassociates.co.uk Quay Development Coaching, Poole 01202 690415 www.quaydevelopmentcoaching.com Selfless Leadership Ltd, Poole 07712 468338 www.selflessleadership.co.uk

SGS United Kingdom Ltd, Ellesmere Port 01276 697715 www.sgs.co.uk Sheridan Lake Associates, Christchurch 07831 310613 www.coachingmentoring.co.uk Smart Quality Services Ltd, Bournemouth 07514 701994 www.smartquality.co.uk SME Assistance - Simon Rigby, Tarrant Monkton 07590 673704 www.smeassistance.co.uk Stick With It Business Coaching, Southampton 07709 692821 www.StickWithItBusinessCoaching.co.uk SUCCESSMITH, Poole 07763 316763 www.successsmith.co.uk The Arts Development Company, Dorchester 01305 224901 www.theartsdevelopmentcompany.org.uk The CEO Coach Ltd, Poole 07973 137470 www.jamesakinsmith.co.uk The Change Agent Ltd, Bournemouth 07990 514537 www.thechangeagent.me Traction Six, Broadstone 02033 849785 www.tractionsix.co.uk Transitions Life Coaching, Ringwood 01425 472354 www.transitionslifecoaching.co.uk Verace Business Assistance, Poole 07467 952352 www.veraceba.com Wessex Ventures Limited, Ferndown 07768 703809 www.wessexventures.com Workforce Results, Poole 01202 800551 www.WorkforceResults.com

Business Process Automation provulo, Weybridge 07503 267160 www.provulo.com

Business Recovery & Insolvency Antony Batty & Co, Bournemouth 01202 551193 www.antonybatty.com Fortus Business Recovery, Southampton 07776 707725 www.fortusrecovery.co.uk Portland Business & Financial Solutions Limited, Poole 01202 712810 www.portbfs.co.uk Verulam Advisory, Bournemouth 01202 941475 www.verulamadvisory.co.uk

Business Support Services Debt Collection and Outsourced Credit Control, Poole 01202 432022 07788 416859 www.acquit.org.uk Dorset Business Angels, Bournemouth 01202 706975 www.dorsetbusinessangels.co.uk Evolve, Poole 0333 322 2332 www.evolvemembers.com Flexible Project Management, Broadstone 07710 454065 www.flexiblepm.co.uk Gradient (Europe) Ltd, Bournemouth 07595 264368 www.gradient.uk.com Indevity Ltd, Somerton 07854 095048, Janus PPM, Dorchester 07582 415346 www.janusppm.co.uk

57

DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Law Point, Bournemouth 01202 729444 www.law-point.co.uk Signature Office Support, Wareham 07909 042262 www.signatureofficesupport.co.uk The Passionate PA (UK) Ltd, Poole 01202 802863 www.thepassionatepa.co.uk

Care Good Oaks East Dorset, Christchurch 01202 065261 www.goodoakshomecare.co.uk/ eastdorset/ Promedica 24 Dorset and Hampshire, Poole 01202 618400 www.promedica24.co.uk/Dorset

Catering & Catering Equipment Comax Ltd, Ringwood 01202 684111 www.comaxuk.com Guarantee Laundries Ltd, Stalbridge 01935 812118 www.guarantee-laundries.co.uk Signature Catering, Ringwood 01425 477665 www.signaturecateringco.co.uk

Chamber of Commerce Bridport Business Chamber of Trade and Commerce, Bridport 07577 199786 www.bridportbusiness.org.uk Dorchester Chamber for Business, Dorchester 01305 360293 www.dorchesterchamber.co.uk Dorset Chamber, Poole 01202 714800 www.dorsetchamber.co.uk Gillingham Chamber of Commerce & Industry, Gillingham 01747 823699 www.gcci.co.uk Shaftesbury & District Chamber of Commerce (SDCC), Shaftesbury 01747 850059/01747 853957 www.shaftesburychamber.co.uk Sherborne Chamber of Trade & Commerce, Sherborne 01935 815 008 www.sherbornechamber.co.uk Somerset Chamber of Commerce & Industry, Taunton 01823 444924 www.somerset-chamber.co.uk SturBiz - Sturminster Newton Chamber of Commerce, Sturminster Newton 07810 424269 www.facebook.com/SturBiz Swanage & District Chamber of Trade, Swanage 07966 462974 www.swanagechamberoftrade.co.uk Weymouth & Portland Chamber of Commerce, Weymouth 07730 135973 www.wpchamber.co.uk

Charity 360 Skills For Life, Wimborne 01202 130395 www.360skillsforlife.org About Face, Poole 01202 677340 www.about-face.info Ansbury, Poole 01202 677557 www.ansbury.co.uk Autism Wessex, Christchurch 01202 483360 www.autismwessex.org.uk BCHA, Bournemouth 01202 410500 www.bcha.org.uk

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July 2021 | Dorset Business Focus

Bournemouth Hospital Charity, Bournemouth 01202 704060 www.bournemouthhospitalcharity.org CAN (Community Action Network), Poole 01202 466130 www.can100.org Care South, Poole 01202 712400 www.care-south.co.uk Citizens Advice Bournemouth Christchurch and Poole, Bournemouth 01202 290967 www.citizensadvice.org.uk Diverse Abilities, Poole 01202 718266 www.diverseabilities.org.uk DorPIP, Poole 07813 989707 www.dorpip..org.uk Dorset Community Foundation, Poole 01202 670815 www.dorsetcommunityfoundation.org Dorset Mind, Bournemouth 01202 099183 www.dorsetmind.uk Dorset Reclaim, Bournemouth 01202 773384 www.dorsetreclaim.org.uk Dorset Wildlife Trust, Dorchester 01305 217987 www.dorsetwildlifetrust.org.uk Education Development Trust, Fareham 01329 559170 www.educationdevelopmenttrust.com Faithworks Wessex, Bournemouth 01202 429037 www.faithworkswessex.org.uk Gillingham & Shaftesbury Show, Shaftesbury 01747 823955 www.gillinghamandshaftesburyshow.co.uk HealthBus Trust, Bournemouth 07395 560343 www.healthbus.co.uk Help and Care, Bournemouth 03001 113303 www.helpandcare.org.uk Home-Start North Dorset, Sturminster Newton 01258 473038 www.home-start-northdorset.co.uk Hope HTS, Bournemouth 01202 312231 www.hopehts.com Julia’s House, Poole 01202 644220 www.juliashouse.org Lewis-Manning Hospice Care, Poole 01202 708470 www.lewis-manning.co.uk Lighthouse Poole, Poole 01202 781 320 www.lighthousepoole.co.uk MYTime Young Carers, Poole 01202 710701 www.mytimecharity.co.uk Pavilion Dance South West, Bournemouth 01202 203637 www.pdsw.org.uk Poole Hospital Charity, Poole 01202 448449 www.poolehospitalcharity.co.uk Poole Sea Cadets, Poole 01202 671892 www.sea-cadets.org/poole PramaCare, Poole 01202 207300 www.pramafoundation.org.uk Rotary International District 1110, Wimborne 01202 882277 www.rotary.org Sexual Trauma and Recovery Services (STARS), Poole 01202 308840 www.starsdorset.org

Talbot Village Trust, Wimborne 01202 338551 www.talbotvillagetrust.org The Grove Hotel Bournemouth, Bournemouth 01202 552233 www.thegrovebournemouth.co.uk The Tank Museum, Bovington 01929 405096 www.tankmuseum.org Wessex Reserves Forces & Cadets Association, Taunton 01823 250110 www.wessex-rfca.org.uk WISE Ability Services Ltd, Bournemouth 0300 3033737 www.wiseability.co.uk YMCA Bournemouth, Bournemouth 01202 290451 www.ymcabournemouth.org.uk

Chemical Supply Analytical Services OEMAchem, Southampton 02380 707686 www.oemachem.co.uk

Cleaning Services AMS Cleaning Ltd, Broadstone 01202 600611 www.amsclean.co.uk Apple Clean, Bognor Regis 0800 587 4571 www.appleclean.co.uk/bournemouth/ Clean Deep Services Ltd., Broadstone 07598 996307 www.cleandeep.co.uk Dorset Commercial Cleaning, Poole 01202 986700 www.dorsetcommercialcleaning.com KM Cleaning Ltd, Bournemouth 07840 846466 www.kmcleaningltd.com

Construction & Surveyors Acheson Construction Ltd, Dorchester 01305 267938 www.achesonconstruction.com Composite Profiles UK Limited, Poole 01202 659237 www.compositeuk.com Godsell Arnold Partnership Ltd, Broadstone 01202 600900 www.gapltd.eu.com Graham Garner & Partners Ltd, Broadstone 01202 697341 www.ggpl.co.uk Greendale Construction Ltd, Poole 01202 764551 www.greendaleconstruction.com Harry J Palmer (Broadstone) Ltd, Wimborne 01202 842224 www.harryjpalmer.co.uk Primmer Olds B.A.S Chartered Surveyors, Bournemouth 01202 013015 www.primmeroldsbas.co.uk Quoin Property Consulting Limited, Wimborne 07710 543305, Savills, Wimborne 01202 856800 www.savills.co.uk Sherborne Holdings Ltd, Bournemouth 01202 303585 www.sydenhams.co.uk Siteright Construction Supplies Ltd, Sturminster Marshall 01258 858028 www.siteright.net Spetisbury Construction Ltd, Wimborne 01202 856685 www.spetisburyconstruction.co.uk T A Colbourne Projects Ltd, Poole 01202 716516 www.tacolbourne.co.uk

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Vail Williams, Wimborne 01202 558262 www.vailwilliams.com WFBA Consulting Civil and Structural Engineers, Romsey 01794 368241 www.wfba.co.uk

Construction Design & Build AHH Group, Bournemouth 01202 531 635 www.ahh.org.uk All Build Developments, Bournemouth 01202 070560 www.allbuilddevelopments.co.uk Designed in Oak, Ringwood 01425 540001 www.designedinoak.co.uk Jurassic Coast Ventures Ltd, Bridport 07977 707617 www.sipsclassrooms.co.uk/design Morgan Sindall Construction, Poole 01202 606801 www.morgansindall.com PDL BOURNEMOUTH LTD, Bournemouth 01202 554450 www.pdlbournemouth.co.uk Woodmace, Poole 07702 714710 www.woodmace.co.uk

Consultancy - Compliance Risk Advisory Space Time Ltd, Christchurch 07780 877167 www.space-time.co.uk

Corporate Gifts & Clothing 4Couture.com, Ferndown 08452 260880 www.4couture.com The Perfect Source Limited, Wimborne 0845 6434959 www.yourperfectsource.com UK Printed Mugs, Poole 01202 798828 www.ukprintedmugs.co.uk Wessex Trophies Limited, Broadstone 01202 650444 www.wessextrophies.co.uk

Couriers & Freight Forwarding AOG Worldwide Ltd, Christchurch 01202 375702 www.aogworldwide.co.uk E-TEL EXPRESS, Ferndown 01202 874156 www.e-telexpress.com Raven Logistics, Poole 01202 800539 www.raven-logistics.co.uk Schenker Ltd, Poole 01202 862150 www.schenker.com

Cyber Security ESET UK, Bournemouth 01202 405405 www.eset.co.uk

Day Nurseries Tops Day Nurseries, Bournemouth 01202 551553 www.topsdaynurseries.co.uk

Defence ATLAS ELEKTRONIK UK LTD, Dorchester 01305 212400 www.atlas-elektronik.com

Digital Agencies Total Guide to Poole, Poole 07814 080119 www.totalguidetopoole.com

Display & Storage Suppliers Shopfitting Warehouse, Wimborne 01258 859900 www.shopfittingwarehouse.co.uk

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Distribution Clarendon Specialty Fasteners, Swindon 01793 439166 www.clarendonsf.com De Monchy Aromatics Ltd, Poole 01202 620888, Kong Company Ltd, Salisbury 01722 783211 www.kongcompany.com Pam International, Poole 07496 388327 www.paminternational.co.uk Riverside Aromatics Ltd, Poole 01202 679532 www.riversideaeromatics.com

Education Aurora Boveridge College, Wimborne 01725 551247 www.the-aurora-group.com/ boveridgecollege Bournemouth and Poole College, Poole 01202 205500 www.thecollege.co.uk Bournemouth University, Poole 01202 961961 www.bournemouth.ac.uk/businessservices Kingston Maurward Enterprises Ltd (KME), Dorchester 01305 215000 www.kmc.ac.uk

Aviation & Defence Spares, Poole 01202 768667 www.aviationdefence.co.uk Avonwood Developments, Wimborne 01202 868000 www.avonwood.co.uk AW Precision Engineering Ltd, Poole 01202 710789 www.awprecisionengineering.co.uk Chemring Technology Solutions Ltd, Poole 01202 628155 www.chemring.co.uk Downhole Tools International Ltd, Poole 01202 690001 www.dti.uk.com G K D Technik Ltd, Wimborne 01202 861961 www.gkdtechnik.com iec Ltd, Poole 01202 339559 www.iecltd.co.uk IS-Rayfast Ltd, Swindon 01793 439136 www.is-rayfast.com Littlemore Scientific Engineering, Gillingham 01747 835550 www.elsec.co.uk Modulift UK Ltd, Poole 01202 621511 www.modulift.co.uk

PETA Limited, Portsmouth 02392 538700 www.peta.co.uk

Parvalux Electric Motors, Bournemouth 01202 512575 www.parvalux.com

Skills & Learning Adult Community Education, Poole 01202 123444 www.skillsandlearningace.com

Reidsteel, Christchurch 01202 483333 www.reidsteel.com

Solent University, Southampton 02382 013291 www.solent.ac.uk SWRAC, Wimborne 07841 784000 www.swrac.ac.uk The Bournemouth English Book Centre, Poole 01202 712908 www.bebc.co.uk Touchstone Training Ltd, Bournemouth 07903 438381 www.touchstonetraining.co.uk Weymouth College, Weymouth 01305 208919 www.weymouth.ac.uk

Electric Vehicle Charging Apollo Electric Car Chargers, Southampton 01962 790005 www.apollocarchargers.com

Electrical Services Drewlec Electrical Services, Bournemouth 01202 575757 www.drewittgroup.co.uk

Energy Efficiency Services Thermal & Acoustic Solutions Ltd, Christchurch 01202 487463 www.thermalacoustics.co.uk Utility Point Energy & Telecoms, Poole 03455 577878/03455 570055 www.utilitypoint.co.uk

Engineering A & M Defence & Marine Services Ltd, Wimborne 01202 828700 www.amdefencemarine.co.uk Aeronautical & General Instruments Ltd, Poole 01202 689022 www.agiltd.co.uk Aish Technologies, Poole 01202 307082 www.aishtechnologies.com

Safi Valves Ltd, Poole 01202 624618 www.safi-limited.com Smiths Metal Centres Ltd, Verwood 01202 893755 www.smithmetal.com Spherea Test & Services Limited, Christchurch 01202 872800 www.spherea.com Tides Marine International Ltd, Poole 01202 656773 www.tidesmarine.co.uk Ultra Electronics ENERGY, Wimborne 01202 850450 www.ultra-ncs.com Venture Precision Engineering Group Limited, Poole 01202 724100 www.vpeg.uk.co.uk

Environmental Services Floodmate, Poole 0800 93269007790474478 www.floodmate.co.uk SUEZ recycling and recovery UK, Maidenhead 0800 093 1103 www.suez.co.uk

Event Management & Equipment BH Live, Bournemouth 01202 055555 www.bhlive.org.uk Bournemouth 7s, Poole 01202 545630 www.diamondsportinggroup.com Lashings World X1 Ltd, Ferndown 07846 947397 www.lashingsworld.com UKSV, Ringwood 01425 480444 www.uksv.co.uk

Facilities Management Candour Facilities Management Limited, Ringwood 07766 397605 www.candourfm.com

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Financial Services Apex CB Financial Planning, Poole 01202 622223 www.apexcb.com Archway Financial Solutions LLP, RINGWOOD 01425 600616 www.archwayfs.com Baggette Wealth Management Ltd, Poole 01202 676983 www.baggette.co.uk Bloom Finance Group CIC, Bournemouth 01202 914413, Blue Sky Financial Planning Ltd, Poole 01202 756560 www.blueskyfp.co.uk Business Cash Enabler, Bournemouth 07732 627085 www.businesscashenabler.co.uk Church House Investment Management, Sherborne 01935 382620 www.ch-investments.co.uk Creditplus, Poole 01202 684898 www.creditplus.co.uk First Capital Finance Ltd, Bournemouth 01202 434000 www.firstcapitalfinance.co.uk Ideal Financial Solutions, Poole 01202 916488 www.idealfinancialsolutions.co.uk Investec Wealth & Investment Limited, Bournemouth 01202 208100 www.investecdfm.co.uk JRS Finance Group Limited, Ringwood 07825 286887 www.jrsassetfinance.co.uk Lester Brunt Wealth Management, Wimborne Minster 01202 695801 www.lesterbrunt.co.uk Lewis & Co (Investments & Pensions) Limited, Poole 01202 718400 www.lewisinvestment.co.uk Life Matters, Poole 01202 025481 www.lifemattersfp.com Moneycorp, South West London 02078 287000 www.moneycorp.com Mortgage Squared Ltd, Bournemouth 0808 1551807 www.mortgagesquared.co.uk NFU Mutual West Dorset, Beaminster 01308 862774 www.nfumutual.co.uk/beaminster Peter Harding Wealth Management, Poole 01202 830730 www.peterhardingwm.co.uk Prosper Protect Limited / Prosper Mortgage Centre, Blandford Forum 01258 792274 www.prospermortgagecentre.co.uk Quilter Financial Advisers, Ringwood 07736 561429 www.linkedin.com/in/paul-read-16574633/ Redwood Business Finance Ltd, Bournemouth 07702 098884 www.redwoodbusinessfinance.co.uk SG Financial Ltd, Poole 07775 710551 www.sg-financial.com/ Shield Corporate Finance Ltd, London 01202 330200/07980 235964 www.sellingabusinessformore.co.uk Strategic Solutions Chartered Financial Planners, Bournemouth 01202 769890 www.ssfs.co.uk Teachers Building Society, Wimborne 01202 843500 www.teachersbs.co.uk

Templar Financial Associates , Bournemouth 0345 9001298 www.templar-associates.co.uk The Lewis Workplace Pension Trust, Poole 01202 738650 www.lewismastertrust.co.uk The Mortgage Explorer, New Milton 01425 627511 www.brooklandscommercialfinance.com/ TheNonExec, Ringwood 01202 828266 www.thenonexecutive.com Wavecrest Capital Ltd, Bournemouth 01202 779147 www.wavecrestcapital.co.uk WHIreland Wealth Management, Poole 01202 974111 www.whirelandwm.com Y-Not Finance, Ferndown 01202 912182 www.y-notfinance.co.uk

Food & Drink ABP Yetminster, Yetminster 01935 872777 www.abpfoodgroup.com BV Dairy, Shaftesbury 01747 851855 www.bvdairy.co.uk Harlees Fish and Chips, Wimborne 01202 602524 www.harlees.co.uk Hincknowle Fruit Farm, Bridport 01308 488765, Keith Spicer Ltd, Wimborne 01202 863800 www.keith-spicer.co.uk Organix Brands Ltd, Bournemouth 07458 022789 www.organix.com Rossi International Ltd, Wimborne 01258 857210 www.rossiinternational.co.uk The Jordans & Ryvita Company, Dorchester 01305 751000 www.dorsetcereals.co.uk The Watercress Company, Dorchester 01305 250875 www.thewatercresscompany.co.uk The White Hart Wimborne Ltd, Wimborne 01202 848478 www.whitehartwimborne.co.uk

Funeral Services & Directors F C Douch & Son (Funerals), Wimborne 01202 882936 www.fcdouch.co.uk Nicholas O’Hara Funeral Directors Ltd, Wimborne 01202 882134, oharafunerals.co.uk/

Furniture Custom World Dorset Ltd, Ferndown 01202 896816 www.customworldbedrooms.co.uk G P & J Baker Limited, Poole 01202 266999 www.gpjbaker.com

Graphic Design Creative Studios, Wareham 01929 551700 www.creative-studios.com Design Pit, Salisbury 01722 440654 www.designpit.co.uk

Green Energy Voltalia UK PLC, London W6 07989 494455 www.voltalia.com

Health Bioenergetics Systems Technology Group Ltd, Poole 01202 785888 www.neshealth.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Bridge Health & Wellbeing, Christchurch 01202 473800 www.bridgehw.com BWT Physio, Poole 01202 749514 www.bwtphysio.co.uk CryoShower, Swanage, 7532889488 www.cryoshower.co.uk DDC Dolphin Limited, Poole 01202 731555 www.ddcdolphin.co.uk Footfocus Podiatry, Ringwood 01425 837570 www.footfocuspodiatry.co.uk Healthful Mind Clinic, Wimborne 0333 7726233 www.healthfulmindclinic.co.uk Kestrel Medical Ltd, Broadstone 01202 658444 www.vocalzone.com Liberty Private Care, Christchurch 01202 800494 www.libertyprivatecare.co.uk Livewell Dorset, Weymouth 01305 233105 www.livewelldorset.co.uk Nuffield Health Bournemouth Hospital, Bournemouth 01202 702809 www.nuffieldhealth.com

Health & Safety A3C (U.K.) Limited, Blandford Forum 07702 013198 www.a3c.co.uk CT Health and Safety, Broadstone 07956 074798 www.cthealthandsafety.com DoorTECH Safety Solutions , Ferndown 08458 385906 www.doortech.co.uk Fire Door Controls, Ferndown 0845 2260536 www.firedoorcontrols.co.uk Quadrant Safety, Poole 01202 622391/07538900201 www.quadrantsafety.com Wessex Safety Services LLP, Bournemouth 07850 030791 www.wessexsafetyservices.co.uk

Holiday Parks Hoburne Ltd, Christchurch 01425 277661 www.hoburne.com West Dorset Leisure Holidays, Bridport 01308 422139 www.wdlh.co.uk

Home Improvements Southern Softflow, Wimborne 01202 828241 www.southernsoftflow.co.uk

Home Technology Living Home Technology , Poole 01202 775133 www.livinghometech.co.uk

Hotels & Conferencing Bournemouth Carlton, Bournemouth 03300 283411 www.bestwestern.co.uk Bournemouth Highcliff Marriott Hotel, Bournemouth 01202 557702 www.bournemouthhighcliffmarriott.co.uk Chewton Glen, New Milton 01425 275341 www.chewtonglen.com Hotel Du Vin & Bistro Poole, Poole 01202 785570 www.hotelduvin.com Kingston Country Courtyard, Corfe Castle 01929 481066 www.kingstoncountrycourtyard.com Marsham Court Hotel, Bournemouth 01202 552111 www.marshamcourthotel.co.uk

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July 2021 | Dorset Business Focus

Minterne Estate, Dorchester 01300 341370 www.minterne.co.uk Oceana Hotels, Bournemouth 01202 298350 www.oceana-collection.com Summer Lodge Hotel, Dorchester 01935 482000 www.summerlodgehotel.com The Hilton Bournemouth, Bournemouth 01202 804775 www.bournemouthhilton.com Village Hotel Bournemouth , Bournemouth 01202 416147 www.village-hotels.co.uk

HR Absolute Works Dorset, Poole 01202 241763/07730 732124 www.absoluteworks.co.uk/hr-dorset/ Hillingdon HR, Poole 07795 558648 www.Hillingdonhr.co.uk HR Business Solutions Ltd, Bournemouth 07931 530497 www.hrbusinesssolutionsltd.co.uk Jurassic HR, Weymouth 07873 874478 www.jurassichr.com Lumine Development Ltd, Shaftesbury 07841 068727 www.lumine.co.uk Purple HR Ltd, Wimborne 01202 801047 www.purplehr.co.uk The HR Team South Coast LTD, Poole 01202 701414 www.thehrteam.co.uk Treenhill Consulting Ltd, Fordingbridge 0330 0010030/07508 424502 www.treenhill.co.uk ViewHR Ltd, Ringwood 01425 205390 www.viewhr.co.uk

Import/Export Services International Trade Matters, Bampton 01398 332881 www.internationaltradematters.com

Insurance A -One Insurance Group, Ringwood 01425 480700 www.aoig.co.uk A Plan Insurance Poole, Poole 01202 644390 www.aplan.co.uk/poole Alan & Thomas Insurance Group, Poole 01202 754900 www.alan-thomas.co.uk All Insure Services Ltd, Blandford Forum 01258 488879 www.allinsureservices.co.uk Coleman Marine Insurance a Gallagher Company, Poole 01202 647400 www.stackhouse.co.uk Cornish Mutual, Truro 07814929262/ 01872 227151 www.cornishmutual.co.uk Coversure Insurance Services (Poole & Weymouth), Poole 01202 929141/01305 457202 www.coversure.co.uk/poole Gallagher Insurance Brokers, Bournemouth 08002 988707 www.ajg.com/uk/ NFU Mutual Wessex, Wareham 01929 553472 www.nfumutual.co.uk/wareham The Insurance Institute of Bournemouth, Bournemouth 01202 518242 www.localinstitutes.cii.co.uk/bournemouth UK Health Insurance, Poole 01202 756352 www.ukhealthinsurance.com

Vitality, Bournemouth 0345 279 8877 www.vitality.co.uk

Interactive 3D & VR CentreVR Limited, Bournemouth 01202 878300 www.centrevr.co.uk

Interior Design Margo and Mya Ltd, Dorchester 01305 235503 www.margoandmya.co.uk

IT A B S Computer Systems Ltd, Poole 01202 770900 www.absgb.com Bournemouth Digital, Bournemouth 01202 800994 www.bournemouth.digital C3IA Solutions Limited, Poole 01202 721123 www.c3iasolutions.co.uk CFA Trading (Refurbished Computers), Poole 0333 666 7771 www.refurbo.co.uk Chillblast, Poole 01202 068333 www.chillblast.com ENHANCED, Poole 01202 308000 www.enhanced.co.uk Glitch IT Limited, Christchurch 01202 237996 www.glitch.services ITEC Connect Ltd, Wimborne 01202 848866 www.itecgroup.co.uk ITSB, Bournemouth 03300 881 335 www.itsupportbusiness.co.uk Juice Broadband, Poole 01202 332331 www.juice-broadband.com Keyfort Ltd, Bournemouth 08448 014580 www.keyfort.co.uk Kimcell Ltd, Dorchester 01202 755300 www.kimcell.com Netriver Systems Limited, Weymouth 02087 060995 www.netriver.co.uk Newburgh Networks Limited, Blandford forum 01258 444999 www.newburghnetworks.com QuoStar Solutions Ltd, Bournemouth 0845 644 0331 www.quostar.com SecQuest Information Security Ltd, Southampton 0345 19 31 337 www.secquest.co.uk Sense IT Support, Ringwood 01425 267267 www.sensesupport.co.uk SPC IT, Poole 01202 935593 www.spcit.co.uk Target IT Services, Bournemouth 01202 538488 www.target-its.co.uk Tech Wessex, Weymouth 01305 300320 www.techwessex.net TECHNEDs Ltd, Poole 03333 031047 www.techneds.co.uk The Data Vault, Bournemouth 01202 375079 www.thedatavault.uk

Landscape Services Eazy Garden Ltd, Ferndown 01202 978373 www.eazygarden.co.uk

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Landscape Supplies & Aggregates Suttle Stone Quarries, Swanage 01929 439444 www.suttles.co.uk

Laundry Service & Equipment Tech2Serv Ltd, Bournemouth 07917 542246 www.tech2serv.co.uk

Lifts Supply & Installation Bourne Lifts Ltd, Ferndown 01202 582923/07808 813804 www.bournelifts.co.uk

Local Authority BCP Council, Bournemouth 01202 454630 www.bcpcouncil.gov.uk Dorset Council, Dorchester 01305 221000 www.dorsetforyou.com Dorset Local Enterprise Partnership , Poole 01202 962719 www.dorsetlep.co.uk/invest-in-dorset/

Manufacturing A & E Connock (Perfumery & Cosmetics) Ltd, Wimborne 01425 653367 www.connock.com A B Precision (Poole) Ltd, Poole 01202 665000 www.abprecision.co.uk Abbey Supply Co Ltd, Poole 01202 623258 www.abbeysupply.com Ability Projects Ltd, Poole 01202 305800 www.abilityprojects.com AlfaTronix Ltd, Poole 01202 715517 www.alfatronix.com Alltrista Plastics Limited, Christchurch 01202 483636 www.jadexinc.com Ashland Industries Europe – ISP Microcaps UK Ltd, Poole 01202 627352 www.ashland.com ASM Assembly Systems (Weymouth)., Weymouth 01305 760760 www.asm.com BEST Fittings Ltd, Gillingham 01747 312672 www.bestfittings.co.uk BOFA International Ltd, Poole 01202 699444 www.bofa.co.uk Bowmill Engineering Ltd, Poole 01202 266266 www.bowmill.co.uk British Diamond Wire Die Co Ltd, Poole 01202 745104 www.balloffetdie.com C R Instruments ltd, Christchurch 01202 989822 www.crinstruments.co.uk C.C.Moore & Co Ltd, Sturminster Newton 01963 362234 www.ccmoore.com Caleva Process Solutions Ltd, Sturminster Newton 01258 471122 www.caleva.co.uk Carlisle Fluid Technologies UK Ltd, Bournemouth 01202 571111 www.carlisleft.eu Caterpillar Marine Power UK Ltd, Wimborne 01202 796000 www.marine.cat.com CBRNergetics Ltd, Poole 01202 800298 www.cbrnergeticsltd.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY CDA Products Limited, Shaftesbury 01747 352999 www.cdaproducts.co.uk Concept Cables Ltd, Blandford Forum 01258 480603 www.conceptcables.com Confex Technology Ltd, Poole 01202 881466 www.confexuk.com Coty International BV, Bournemouth 01202 524141, Cygnus Instruments Ltd, Dorchester 01305 265533 www.cygnus-instruments.com Darlena Ltd, Bournemouth 01202 302010 www.darlena.co.uk Dometic Group Ltd, Blandford Forum 03446 260141 www.dometicgroup.com Electronic Technicians Ltd, Wimborne 01202 897722 www.etluk.co.uk Enovation Controls Ltd, Salisbury 01722 410055 www.enovationcontrols.eu Farrow & Ball, Wimborne 01202 876141 www.farrow-ball.com Ferrari Stainless & Alloys Limited, Three Legged Cross 01202 823346 www.ferraristainless.com Field International Limited, Poole 01202 676331 www.fieldinternational.com FireSTOP Manufacturing Ltd, Dorchester 01305 213112 www.firestopltd.co.uk Flowbird Transport Limited, Poole 01202 339339 www.flowbird.group/transport Focal Point Fires, Christchurch 01202 499330 www.focalpointfires.co.uk Gemini 2000 Ltd, Poole 01202 666700 www.gemini2k.com Get Fresh Cosmetics Ltd, Bournemouth 01202 859059 www.bombcosmetics.co.uk Greens Combustion, Poole 01202 607563 www.greenscombustion.com Griff IVD Ltd, Yeovil 07778 997464 www.Griff-ivd.com Hamworthy Combustion Engineering, Poole 01202 662717 www.johnzinkhamworthy.com Hamworthy Heating Limited, Poole 01202 662500 www.hamworthy-heating.com Heatric Division of Meggitt (UK) Ltd, Poole 01202 627084 www.heatric.com Honeywell Analytics Ltd, Poole 01202 676161 www.honeywellanalytics.com Hydreco Hydraulics Limited, Poole 01202 627500 www.hydreco.com I C B Waterproofing, Poole 01202 785200 www.icb.uk.com I C Brindle & Co Ltd, Broadstone 01202 657814 www.icbrindle.com Industrial Abrasives Ltd, Christchurch 01202 303362 www.indab.com Ishida Europe, Poole 01202 466300 www.ishidaeurope.com Kallo Foods Ltd, Camberley 01276 609000 www.kallo.com

KVP EU Ltd, Beaminster 01308 867020 www.kvpvet.com Lillidale Ltd, Wimborne 01202 848456 www.lillidale.co.uk Lotek UK Ltd, Wareham 01929 552992 www.lotek.com Lush Manufacturing Ltd, Poole 01202 664040 www.lush.co.uk Magicard Ltd, Weymouth 01305 470000 www.magicard.com Marden Edwards Ltd, Wimborne 01202 861200 www.mardenedwards.com Neal’s Yard Remedies, Gillingham 01747 834665 www.nealsyardremedies.com NETZSCH Pumps & Systems Ltd, Dorchester 01935 483900 www.netzsch.com Nexus Cooling Ltd, Poole 01202 250100 www.nexuscooling.co.uk Nunet Ltd, Ringwood 01202 821572 www.nunetsolutions.co.uk Oakmount Control Systems Ltd, Yeovil 01935 478588 www.oakmountcs.net/data Packline Ltd, Poole 01202 307700 www.packline.co.uk Physicool Ltd, Dorchester 07778 274265 www.physicool.co.uk Polyhose (UK) Ltd, Christchurch 01202 478334 www.polyhose.com Precision Acoustics Ltd, Dorchester 01305 264669 www.acoustics.co.uk Primetals Technologies Limited, Christchurch 01202 331000 www.primetals.com R. Hamilton & Co. Ltd, Mere 01747 860088 www.hamilton-litestat.com Rowland Sandwith Ltd, Wimborne 01202 882323 www.h-h-hancock.co.uk S K C Ltd, Blandford Forum 01258 480188 www.skcltd.com Sargasso Worldwide Industrial Limited, Sturminster Newton 07743 877690 www.sargassoworldwide.com Senscient, Poole 01202 606460 www.msasafety.com Siemens Traffic Mobility, Poole 01202 782000 www.siemenstraffic.com Sigma-Aldrich, Poole 0800 717181 www.merckgroup.com Solentim Ltd, Wimborne 01202 798510 www.solentim.com Sontronics, Poole 01202 722583 www.sontronics.com Strouden Joinery, Poole 01202 696123 www.stroudenjoinery.com Sunseeker International, Poole 01202 382222 www.sunseeker.com Superior Seals Limited, Wimborne 01202 854335 www.superiorltd.com

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Tecan Ltd , Weymouth 01305 765432 www.tecan.co.uk Thompson Valves Ltd, Poole 01202 647827 www.thompson-valves.com Time & Data Systems International Ltd, Poole 01202 723535 www.tdsi.co.uk Trimetals Limited, Blandford Forum 01258 459441 www.trimetals.co.uk Tyrol Tyre Sealant Manufacturer, Christchurch 01202 470257/07710 491310 www.tyrol.org.uk Vapormatic UK Limited, Exeter 01392 435461 www.vapormatic.com Violegen, Poole 01202 026656 www.violegen.com Wessex Filters Ltd, Poole 01202 671671, WRES Ltd, Poole 01202 674480 www.wres-welding.co.uk Wyndham Page Ltd, Poole 01202 734656 www.wyndhampage.com

Marine Actisense, Poole 01202 746682 www.actisense.com Fireboy Xintex UK Operations Ltd., Poole 08453 899462 www.fireboy-xintex.com

Marketing PR & Web Developers

Global Brand Communications, Bournemouth 01202 727070 www.discoverglobal.co.uk Image Republic Ltd, Wimborne 01202 820555 www.imagerepublic.co.uk Plato Video Ltd, Bournemouth 07557 448526 www.platovideo.co.uk The Blackmore Vale, Sturminster Newton 01258 472572 www.theblackmorevale.co.uk

Motivational Speaker & Trainer Peter Radford Speaker, Sturminster Newton 07884 946219/ 01258820897 www.peterradfordspeaker.com The Inspiration Bureau Ltd, Bournemouth 07717 870390 www.inspirationbureau.co.uk

Motoring Sales & Servicing Breeze Volkswagen, Poole 01202 713000 www.breeze-volkswagen.co.uk E T S Truck & Van, Poole 01202 669339 www.etstrucks.co.uk Hendy Group, Eastleigh 023 8024 2616 www.hendy.co.uk/ Hughes International Ltd, Poole 01202 744777 www.hughesint.com Marshall BMW/MINI, Bournemouth 01202 535535 www.marshallbournemouthbmw.co.uk

B4B Marketing, Poole 01202 684400 www.b4b.co.uk Biddable Media Consultancy, Poole 07951 448452 www.biddablemediaconsultancy.co.uk BWR Web Design, Bournemouth 08000 114013 www.bwrwebdesign.com Caron Khan Consultancy, Bournemouth 07967 524578 www.caronkhan.co.uk Darren Northeast PR Ltd, Bournemouth 01202 676762 www.darrennortheast.co.uk Digital Storm Limited, Poole 01202 298392 www.digitalstorm.co.uk Dorset Media, Ferndown 07516 679004 www.dorset-media.com Dorset Tech, Gillingham 01258 808577 www.dorset.tech Insightful UX Ltd, Poole 01202 912760 www.insightfulux.co.uk Intergage Ltd, Wimborne 01202 684009 www.intergage.co.uk Key Digital Agency Ltd, Dorchester 01305 542000 www.key.digital Motley.co.uk, Sturminster Newton 01258 807695 www.motley.co.uk We Are 778 Ltd, Bournemouth 01202 778800 www.weare778.com

OKO Global LLP, Tiverton 02078 703156 www.oko.com

Media & Film

Andrew Plant Photography & Video, Wimborne 01202 886375 www.andrewplantphotography.com

Bauer Media, Fareham 01489 481057 www.wave105.com Dorset Biz News Ltd, Poole 07838 858228 www.dorsetbiznews.co.uk

Poole Audi, Poole 01202 775050 www.pooleaudi.co.uk Star Tech Ltd, Poole 01202 694758 www.star-tech.co.uk Volvo Cars Poole, Poole 01202 065555 www.volvocarspoole.co.uk

Notary Services Paul Wintle Notary Public, Bournemouth 01202 267818 www.notarypublicpoole-pwintle.com

Office Furniture Osmond Ergonomics, Wimborne 01202 850550 www.ergonomics.co.uk

Office Supplies Ace Office Environments Ltd, Bournemouth 01202 240000 www.aceoffice.co.uk

Patents & Trademarks IP Consult, Swanage 01929 421925 www.ipconsult.co.uk

Pharmaceutical PHARMAQ Ltd, Fordinbridge 01425 656081 www.pharmaq.no

Photographer

South Coast Virtual Tours, Highcliffe 01425 333161 www.southcoastvirtualtours.co.uk

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY

Printing Services & Supplies C M P Printing Limited, Poole 01202 739993 www.cmp-uk.com The Minster Press, Wimborne 01202 882277 www.printsolutions.co.uk The Print Agency, Wimborne 01202 872777 www.theprintagency.com

Sheridan Maine Recruitment Ltd, Bournemouth 01202 970970 www.sheridanmaine.com

Vanguard Security Services Ltd, Bournemouth 01202 523573 www.vanguard-services.co.uk

TeamJobs, Poole 01202 445700 www.teamjobs.co.uk

Serviced Offices

The Work Shop, Ringwood 01425 489393 www.thework-shop.co.uk

Recycling & Waste

Xerocad Limited, Ferndown 01202 897297 www.xerocad.co.uk

Eco Sustainable Solutions, Christchurch 01202 593601 www.thisiseco.co.uk

Property Management

W & S Waste Management Ltd, Poole 01202 675564 www.wsrecycling.co.uk

Estatesman, Sherborne 01935 319777, GH Property Management Ltd, Southampton 03453 080988 www.gh-propertymanagement.co.uk

Property Sales and Rental ASN Capital, Bournemouth 01202 771441 www.asncapital.com Castleman Estate Agents, Ferndown 01202 117288 www.castlemanestateagents.co.uk D J Property, Weymouth 01305 778896 www.djproperty.com Goadsby & Harding (Survey & Valuation) Ltd, Bournemouth 01202 550000 www.goadsby.com

Removals & Storage BH Storage Limited t/a easyStorage, Poole 01202 932299 www.easystorage.com Leatherbarrows Removals & Storage Ltd, Christchurch 01202 578581 www.leatherbarrows.co.uk Maidmans Moving and Storage Limited, Poole 01202 681 397 www.maidmans.com Store & Secure Self Storage, Bournemouth 01202 520220 www.storeandsecure.co.uk

Retail

James Drewitt & Son Ltd, Bournemouth 01202 575757 www.drewittgroup.co.uk

Brewery Square, Dorchester 01305 267777 www.brewerysquare.com

Move On Sales and Lettings, Poole 01202 711169 www.moveonrentals.com

Dacombes of Wimborne, Wimborne 01202 882615 www.dacombesofwimborne.com

Public Relations & Marketing Consultants

Emergency vehicle services Ltd, Poole 07454 999999 www.K9-cars.com

Deep South Media Ltd, Bournemouth 01202 534487 www.deepsouthmedia.co.uk

New Look Retailers LTD, Weymouth 01305 765000 www.newlook.com

Liz Lean PR, Poole 01202 701828 www.lizleanpr.co.uk

OnBuy.com, Poole 01202 048630 www.OnBuy.com

Publications

Party Boutique, Bournemouth 01202 941229 www.partyboutiqueuk.com

Daily Echo Bournemouth (Newsquest), Bournemouth 07767 667785 www.bournemouthecho.co.uk/dorsetecho. co.uk IMS Group, Bournemouth 01202 611100 www.ims-group.co.uk Pulford Publicity Ltd (inc. Mags4Dorset & Brightbox Designs), Ferndown 01202 870270 www.mags4dorset.co.uk

Recruitment Aspire Jobs Ltd, Ringwood 07974 429217 www.aspirejobs.co.uk Bijou Recruitment, Bournemouth 07941 319420 www.bijourecruitment.com Hardy Recruitment, Poole 01202 232520 www.hardyrecruitment.com Mploy Staffing Solutions Ltd, Poole 01202 668360 www.mploystaff.com Oyster Recruitment Limited, Poole 03333 443034 www.oyster-recruitment.co.uk Rubicon Recruitment Group, Poole 01202 680311 www.rubiconpeople.co.uk

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July 2021 | Dorset Business Focus

The Dolphin Shopping Centre, Poole 01202 673906 www.dolphinshoppingcentre.co.uk The Paddock Pantry Ltd, Sturminster Newton 01258 473336 www.thepaddockpantry.co.uk

Bayside Business Centre Ltd, Poole 01202 282042 www.baysidebusinesscentre.co.uk BizSpace Poole & Christchurch, Poole 01202 853100/01202 031087 www.bizspace.co.uk/spaces/poole

Signage Signs Express Bournemouth, Christchurch 01202 797239 www.signsexpress.co.uk/branch/ bournemouth

Social Media Agency South Coast Social Ltd, Bournemouth 01202 985022 www.southcoastsocial.com

Software/ Cloud Services Chittak, Bournemouth 01202 611711 www.chittak.co.uk Dorset Creative, Bournemouth 01202 237899 www.dorsetcreative.com KFA Connect, Ringwood 01425 484445 www.kfa.co.uk Rifu UK Ltd, Bournemouth 01202 923222 www.rifu.com Servana Managed Services Ltd, Bournemouth 01202 026522 www.servanamanaged.com Solweb Ltd, Ferndown Industrial Estate 01202 232846 www.solweb.co.uk Spyrosoft Ltd, Ferndown 01202 862311 www.spyro-soft.com Talk Think Do, Wimborne 01202 375647 www.talkthinkdo.com V88 Apps, Poole 07721 776312 www.v88.co.uk

Solar/Green Energy W H White Limited, Wimborne 01202 612504,

Solicitors Barker Brettell LLP, Southampton 02380 336970 www.barkerbrettell.co.uk

Lester Aldridge LLP, Bournemouth 01202 786161 www.lesteraldridge.com Matthew and Matthew, Bournemouth 01202 437179 www.mm4law.co.uk Paris Smith LLP, Southampton 023 8048 2482 www.parissmith.co.uk Preston Redman LLP, Bournemouth 01202 292424 www.prestonredman.co.uk Steele Raymond LLP, Bournemouth 01202 204598 www.steeleraymond.co.uk Stowe Family Law LLP, Christchurch 01202 113664 www.stowefamilylaw.co.uk/offices/ bournemouth Trethowans, Bournemouth 01202 338585 www.trethowans.com

Sports & Leisure AFC Bournemouth, Bournemouth 01202 726322 www.afcb.co.uk Bowl Central, Bournemouth 01202 093000 www.bowlcentral.co.uk Dorset County Football Association, Poole 01202 682375 www.dorsetfa.com Dudsbury Golf Club Hotel & Spa, Ferndown 01202 593499 www.dudsburygolfclub.co.uk Hoburne Golf, Verwood 01202 814088 www.hoburnegolf.com Individuality Swimming Ltd, Poole 01202 031701 www.individualityswimmingandfitness. co.uk/ Muc-Off Ltd, Poole 01202 307790 www.muc-off.com Rock Reef (Bournemouth Pier), Bournemouth 01202 983983 www.rockreef.co.uk Rockley Watersports Ltd, Poole 01202 677272 www.rockleywatersports.com Thrive Personal Training Limited, Bournemouth 07900 692014 www.thrivepersonaltraining.co.uk

Stonemasons Portman Stone Limited, Christchurch 01202 484340 www.portmanstone.com

Watt to Wear Ltd, Wiveliscombe 01984 622010 www.watt-to-wear.co.uk

Battens Solicitors Ltd, Dorchester 01305 250560 www.battens.co.uk

Retail & Commercial Interiors

Coles Miller Solicitors LLP, Poole 01202 673011 www.coles-miller.co.uk

4Com plc, Bournemouth 03304 444444 www.4com.co.uk

Creative Retail Solutions, Poole 01202 233088 www.creativeretailsolutions.co.uk

Dutton Gregory Solicitors LLP, Bournemouth 01202 315005 www.duttongregory.co.uk

Buzz Networks Ltd, Poole 02034 888812 www.buzzconnect.co.uk

Kiwi Design, Verwood 01202 822634 www.kiwidesign.co.uk

Telecommunications

Ellis Jones Solicitors LLP, Bournemouth 01202 525333 www.ellisjones.co.uk

Citrus Telecommunications Ltd, Bournemouth 03451 939393 www.boxclever-solutions.co.uk

Frettens LLP, Christchurch 01202 499255 www.frettens.co.uk

City Fibre Holding Ltd, Bournemouth 02035 100602 www.cityfibre.com

Security

Humphries Kirk, Wareham 01305 251007 www.hklaw.eu

Crystal Clear Telecom Ltd, Bournemouth 01202 941040 www.crystalcleartelecom.co.uk

Smart Homeworks, Bournemouth 01202 309503 www.smarthomeworks.co.uk

Laceys Solicitors LLP, Bournemouth 01202 557256 www.laceyssolicitors.co.uk

ElemenTel, Romsey 0330 024 8998 www.elementel.co.uk

School Meals Provider Forerunner Personal Catering, Bournemouth 01202 434555 www.hotmealsonwheels.com

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DORSET BUSINESS FOCUS / BUSINESS DIRECTORY Grapevine (Telecoms & IT), Poole 01202 644434 www.grapevine.uk.com International Push to Talk Ltd, Christchurch 01202 240366 www.iptt.co.uk Phones 4 Business Limited, Bournemouth 01202 705030 www.phones4business.com Squire Technologies Ltd, Dorchester 01305 757314 www.squire-technologies.co.uk Telesoft Technologies Ltd, Blandford 01258 480880 www.telesoft-technologies.com Town & Country Communications, Bournemouth 01202 514444 www.town-country-comms.co.uk TTS Media & Communications Ltd, Beaminster 01308 888020, https://www.facebook. com/groups/247229492149705

Training Arena4Finance, Wimborne 01202 849691 www.arena4finance.co.uk Aspire Training Team, Bournemouth 01202 551553 www.aspiretrainingteam.co.uk Aspire4Business, Poole 07802 322828 www.aspire4business.com Dragonfly Wellness Dorset, Shaftesbury 07979 052236 www.dragonflywellnessdorset.com Exalt Training Ltd, Wareham 07889 502247 www.exalt-training.com LDS Training, London 02039 209348 www.ldstraining.co.uk Locomotivation, Poole 01202 567204 www.locomotivation.co.uk Micro Nav Limited, Bournemouth 01202 764444 www.micronav.co.uk

VoIP Unlimited, Poole 01202 612000 www.voip-unlimited.net

Ouch Training Team Ltd, Wimborne 01202 880999 www.ouchtraining.co.uk

Tool Hire & Sales

Pitman Training Bournemouth & Poole, Bournemouth 01202 031712 www.pitman-training.com

EquipAxxess Limited, Bournemouth 01202 768383 www.equipaxxess.com

Town Planning Consultants Chapman Lily Planning Ltd, Wareham 01929 553818 www.clplanning.co.uk Intelligent Land, Ferndown 01202 570471 www.intel-land.com

thatLIFT, Verwood 07713 049117 www.thatlift.com

Transport & Logistics Bournemouth Swanage Motor Road & Ferry Co, Swanage 01929 450203 www.sandbanksferry.co.uk

Brittany Ferries, Poole 08712 440411 www.brittany-ferries.co.uk

Power Audit.UK, Wimborne 0800 304 7588 www.poweraudit.uk

Channel Seaways Ltd, Poole 01481 723400 www.channelseaways.co.uk

Utilities 4 Less Ltd, Bournemouth 01202 800200 www.u4luk.com

John Pipe Limited, Poole 01202 715888 www.johnpipe.co.uk More Bus / Excelsior Coaches, Poole 01202 338420 www.morebus.co.uk Poole Harbour Commissioners, Poole 01202 440210 www.phc.co.uk PRC Streamline Group (Taxis & Executive Transport), Bournemouth 01202 373737 www.prcstreamline.co.uk The Avocado Shop Ltd, Chobham 07925 431589 www.theavocadoshop.co.uk Yellow Buses and Coaches, Bournemouth 01202 636046 www.yellowbuses.co.uk

Travel Ally Case Travel Counsellors for Leisure., Bournemouth 01202 375180 www.travelcounsellors.co.uk/ally.case Condor Ferries Ltd, Poole 03456 091030 www.condorferries.com Katharine Cleall Travel Counsellors for Business., Ringwood 01202 802166 www.tctravelmanagement.co.uk/katharine. cleall

Vehicle Leasing Autoclub Car Leasing, Bournemouth 01202 925853 www.leasing.autoclub.co.uk Dorset Car Leasing, Poole 07881 702500 www.dorsetcarleasing.uk

Vehicle Rental Abacus Vehicle Hire - Horton Commercials, Wimborne 01202 877790 www.abacusvanhire.co.uk U-Drive, Poole 01202 747275 www.u-drive.co.uk

Windows & Double Glazing Dorset Windows Ltd, Wimborne 01202 825225 www.dorsetwindows.com ZODA, Weymouth 0300 3035405 www.zoda.co.uk

Workwear Site Safety Limited, Wimborne 01202 870555 www.sitesafetylimited.co.uk

Utilities

The Embroidery Barn, Dorchester 01305 251659 www.theembroiderybarn.co.uk

D&A Procurement Ltd, Bournemouth 07956 311336 www.daprocurement.co.uk

Tower Supplies, Poole 01202 718000 www.towersupplies.com

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