AIESEC Kenya ECB application Booklet

AIESEC in Kenya 16.17

So if you are passionate about AIESEC Kenya and you want to take our operations to the next level by focusing on Value Delivery, S&S and the leadership Development Model (LDM), then this is for you.

AIESEC in Kenya needs you to make winter peak happen in terms of quality services to our customers. So stop thinking about if you can or can’t and start filling your application. You don’t have to AIESEC in Kenya is fearless and one. We believe that every know everything about ECB or ICB operations. The customer who experiences our product for the sake of leadership development should be a leader after he/she finishes most important thing needed for this role is your love and passion for customer centricity and the product. We believe the 16 standards and satisfaction are delivering quality service. key elements in driving growth, impact and developing a positive brand and with this belief we are determined to put our See you on the other side. Thank you! customer satisfaction first. Also, we have taken a huge step in implementing the customer flow and making sure that we get to Damilola Suru 100% % by the end of 16/17. This is why we are creating our MCVP OGX & B2C Marketing Entity Control Board (ECB). They would be responsible for & ECB MC Responsible 16/17 making AIESEC in Kenya more customer centric and ensuring AIESEC in Kenya that leadership development is developed in every customer as they focus on fulfilling all standards in our operations.

Looking at an organization that is focused on leadership development in youth because they are key to unlocking a better future. An organization which strives for peace and fulfilment of humankind potential, a youth leadership movement that embraces customer centricity and loyalty fully and only thinks of their customers when making decision.

ECB is an entity controlling independent body working arbitration cases of exchange quality of AIESEC products and services delivered to customers.

In an entity, they are the final decision making body regarding exchange standard.

For information on ICB/ECB, check http://internalcontrolboard.wixsite.com/resource-hub.

This is compulsory as information about ICB/ECB are all located in the hub.

National ECB hub: https://drive.google.com/open?id=0BzYK28FIixGaQi 1FSmJzbHRxeFk

• Ensure standards & satisfaction, customer experience management implementation on AIESEC products delivered to our customers • They are the final decision making body on national level cases that violate the XPP (3.2.2.1) • Conducts virtual and physical audits on standards implementation and develop prevention campaign based on findings.

• Creation of ECB hub.

• Provide consultancies upon request to LCs. • Entity Standard Certification • Educate LCs on S&S procedures and CEM through outreach, summits, conferences e.t.c • Firefighting and constantly communicating with ICB.

AUDIT

# of LCs audited # of reports done to ICB and national plenary # of documents created # of LCs passing the audit NPS score

CEM

# of LCs educated and coached # of promoters # of ECB newsletter sent # of NPS survey filled # of trainings Usage and update of ECB hub

Opportunities to leverage on from an ECB experience Leadership skills Opportunities to high AIESEC roles Case solving/fire-fighting skills Customer relations/management skills • Auditing skills • International negotiation skills • Critical thinking skills and crisis management skills.

• • • •

CHAIR # of team meetings held # of quality cases solved # of IC webinars attended Rate of ECB hub usage NPS score # of NPS survey filled

CASE SOLVING

# of cases solved # of ECBs of other entities managed positively # of LCs solving cases without ECB # of cases submitted

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• CEM analysis and recommendation in respect to NPS Maintaining team minimums in the team • Educating & coaching of LCs on the S&S, XPP, CEM, Customer Creating ECB implementation plan with the team centricity/Loyalty and CEM culture building Reviewing and reporting quality cases • Creating more promoters and managing NPS data.

Direct communication with ICB, FLB and MC • Managing implementation of XPP & quality regulation principles.

Creating ECB resource hub • Provide consultancy & support for local entities on cases & issues • Dealing with ECB national newsletter and information management.

• Increase response rate of NPS survey and showcase BCPs of LCs in relations to CEM Analysis and audit for local committees.

Manage creation/review of national regulation principles & other supporting documents.

Provide monthly reports for ICB. • Reviewing official cases submitted by parties Audit for quality certificate of LCs • Problem solving/firefighting & international collaboration.

Provide national quarter report to MC. • Managing interpretation & implementation of XPP & quality Provide consultancy & support for local entities on regulation principles cases & issues.

• Provide consultancy & support for local entities on cases & issues.

• Educating LC on usage case-solving flow and usage of XPP

APPLICATION TIMELINE Application Released: November 16th Application Deadline: November 22nd Interviews: November 24th Announcements: November 25th

WHO CAN APPLY? Any active member of AIESEC (TL experience, Exchange portfolio or exchange experience is preferred) Recent Alumni of AIESEC The following would be checked thoroughly: • Good understanding of AIESEC way, MC Volkeno plans, LDM and ICB processes.

• Knowledge of XPP & S&S HOW TO APPLY? Submit your application in one pdf document (General & specific) to suru.damilola@aiesec.net before 11:59 PM November 22nd.

Subject of the mail should be Full_Name_AiK_ECB_Role_16/17. Late applications would not be accepted.

Endorsement: Get one endorsement letter from someone who has led you.

Insert a recent picture of yourself 1.

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Full name

Current AIESEC role

Previous AIESEC role

Email Address

Skype ID

Mobile Number

Link to any of your top 3 social media platforms

What has been your biggest learning in AIESEC and why?

Give one instance which strongly showcases your decision making skills.

How does AIESEC in Kenya ensure high level of NPS score from EPs? List one company that you have experienced great CEM with. What can we learn from them as ECB? Why do you want to be part of the ECB and what do you expect to learn from this experience List out few bottlenecks in EP servicing done by the local and National body of AIESEC in Kenya. How can it be minimized and overcome?

General Questions Full name AIESEC role 1. Why are you applying to be part of the NatConfCurrent 2017 OC?

Previous AIESEC role

What is your most experience with leading aNatConf team so far?

(This canhow be inside outside AIESEC). What 2.1. Analyse, what aresuccessful the opportunities awaiting 2017 and can or the OC capitalize didthis. you learn from the experience? on Email Address Skype ID Mobile Number What are is your in setting synergy with ICB, and NST AIESEC in Kenya?

3.2. What thestrategy challenges that Natconf 2017MC is likely toof face.

Highlight how the OC can minimize this.

Linkmake to any of that youryour top 3team social media platforms Insert a recent 3. How do youpicture intend to manage your team and sure members experiences are great looking at of fact yourself the that ECB rolesNatConf are mostly2017 with phenomenal? peaks?

4. What would make •4.

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What been in AIESEC and why?

Whathas would beyour yourbiggest uniquelearning contribution and legacy to the team if you are selected as Chair?

Give one instance which strongly showcases your decision making skills.

How AIESEC in Kenya ensure high level ofwere NPS accepted score fromfor EPs? Whatdoes would be your 3 biggest priorities if you this role?

List one company that you have experienced great CEM with. What can we learn from them as ECB? Why do you want to be part of the ECB and what do you expect to learn from this experience List out few bottlenecks in EP servicing done by the local and National body of AIESEC in Kenya. How can it be minimized and overcome?

General Questions Full name AIESEC role 1. Why are you applying to be part of the NatConfCurrent 2017 OC?

Previous AIESEC role

What do you think the most efficient wayawaiting for you toNatConf carry out an audit of all LCs can and expansions?

2.1. Analyse, what areisthe opportunities 2017 and how the OC capitalize on this.

Email Address Skype ID Mobile Number 2. Do you have experience with auditing an entity in AIESEC or an organization?

3. What are the challenges that Natconf 2017 is likely to face. Highlight how the OC can • this.

If yes, please describe it and explain what you learnt. minimize Link to any of your top 3 social media platforms Insert a recent picture of yourself • If make no, please explain 2017 why you still think you would be qualified for this role 4. What would NatConf phenomenal?

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What been learning in AIESEC and why?

Whathas would beyour yourbiggest 3 biggest priorities if you were accepted for this role? Give timelines.

Give one instance which strongly showcases your decision making skills.

How AIESEC inthat Kenya high levelthe of 16 NPS score fromoperations?

EPs? Howdoes do you ensure all ensure LCs implement S&S in their List one company that you have experienced great CEM with. What can we learn from them as ECB? Why do you want to be part ofoGV the ECB and whatyour do you expect to learn from this experience Looking at winter peak iGV & goals, what’s plan?

List out few bottlenecks in EP servicing done by the local and National body of AIESEC in Kenya. How can it be minimized and overcome?

General Questions Full name AIESEC role 1. Why are you applying to be part of the NatConfCurrent 2017 OC?

Previous AIESEC role

2. Analyse, what are the opportunities awaiting NatConf 2017 and how can the OC capitalize on this.

Email Address Skype ID Mobile Number 1. What your NPS goal for each winter peak EP (OGX & ICX)? How do you plan on achieving it?

3. What are the challenges that Natconf 2017 is likely to face. Highlight how the OC can 2.minimize How do you plan on making EPs fill the NPS score? this.

Link to any of your top 3 social media platforms Insert a recent picture of yourself What is your strategy to engage2017 all EPsphenomenal? while they are on exchange and make them promoters?

4. 3.What would make NatConf •4. What beenbeyour learning in AIESEC and peak why? if you are accepted for this role?

Whathas would yourbiggest 3 biggest priorities for winter • Give one instance which strongly showcases your decision making skills.

• How does AIESEC in Kenya ensure high level of NPS score from EPs? • List one company that you have experienced great CEM with. What can we learn from them as ECB? • Why do you want to be part of the ECB and what do you expect to learn from this experience • List out few bottlenecks in EP servicing done by the local and National body of AIESEC in Kenya. How can it be minimized and overcome?

General Questions Full name AIESEC role 1. Why are you applying to be part of the NatConfCurrent 2017 OC?

Previous AIESEC role

2. Analyse, what are the opportunities awaiting NatConf 2017 and how can the OC capitalize on this.

Email Address Skype ID Mobile Number 1. What would be your 3 biggest priorities for winter peak if you are accepted for this role?

3. What are the challenges that Natconf 2017 is likely to face. Highlight how the OC can 2.minimize How do you ensure that all cases received are solved in the fastest and most feared way possible? this.

Link to any of your top 3 social media platforms Insert a recent picture of yourself How do you make XPP implemented all LCs? What’s your education plan for LCs on XPP, S&S etc?

4. 3.What would make NatConf 2017inphenomenal?

•4. What hasrelationship been your biggest learning AIESEC A great with ICB wouldin make yourand rolewhy? very easy. What’s your strategy in making that happen?

• Give one instance which strongly showcases your decision making skills.

• How does AIESEC in Kenya ensure high level of NPS score from EPs? • List one company that you have experienced great CEM with. What can we learn from them as ECB? • Why do you want to be part of the ECB and what do you expect to learn from this experience • List out few bottlenecks in EP servicing done by the local and National body of AIESEC in Kenya. How can it be minimized and overcome?