Telecom and IT
TC 2870 | 2014
TELECOM EXPENSE MANAGEMENT MARKET By Solutions (Sourcing Management, Reporting & Business Management, Dispute Management, Usage Management, Invoice Management, and Ordering & Provisioning Management) - Global Forecast to 2019
Introduction
Table of Contents List of Tables Sample Tables Related Reports
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
1
INTRODUCTION
1.1
OBJECTIVES OF THE STUDY
To define, describe, and forecast the global Telecom Expense Management (TEM) market on the basis of solutions, service delivery modes, end users, and verticals
To provide a detailed information regarding the major factors (drivers, restraints, opportunities,
industry
specific
challenges,
imperatives,
and
burning
issues)
influencing the growth of the market
To strategically analyze micro markets with respect to individual growth trends, future prospects, and contribution to the total market
To analyze the opportunities in the market for stakeholders and to detail a competitive landscape for market leaders
To forecast the size of market segments with respect to five main regions, namely North America (NA), Europe, Asia-Pacific (APAC), Middle East and Africa (MEA), and Latin America (LA)
To strategically profile key players and comprehensively analyze their market shares and core competencies
To track and analyze competitive developments such as joint ventures, mergers and acquisitions, new product developments, and research and developments in the TEM market
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
1.2
MARKETS COVERED
This research report categorizes the global TEM market into the following segments: Global TEM Market, By Solution
Sourcing management
Reporting and business management
Dispute management
Usage management
Invoice management
Ordering and provisioning management
Others (cost reduction, subscription levels, and vendor relation management)
Global TEM Market, By Solution
By Solution
Dispute Management
Sourcing Management
Reporting and Business Management
Usage Management
Invoice Management
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By User Type • Small and Medium Businesses • Enterprises By Vertical • Automotive • BFSI • Consumer Goods and retail • Healthcare • Manufacturing • Media and entertainment • Telecom and IT • Transportation and Logistics By Region • North America • Europe • Asia-Pacific • Middle East and Africa • Latin America
Ordering and Provisioning Management
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By Service Delivery modes • Hosted • Licensed Software • Managed Services • Complete Outsourcing
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
Global TEM Market, By Service Delivery Mode
Hosted
Licensed software
Managed service
Complete outsourcing
Global TEM Market, By End User
Small and Medium Business (SMB)
Enterprise
Global TEM Market, By Vertical
Automotive
Banking Financial Services and Insurance (BFSI)
Consumer goods and retail
Healthcare
Manufacturing
Media and entertainment
Telecom and Information Technology (IT)
Transportation and logistics
Other verticals (manufacturing, energy, and utilities)
Global TEM Market, By Region
North America (NA)
Europe
Asia-Pacific (APAC)
Middle East and Africa (MEA)
Latin America (LA)
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
1.3
STAKEHOLDERS
TEM solution providers
End users/consumers/enterprise Users
Government organizations
Consultants
System integrators and resellers
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
TABLE OF CONTENTS 1 INTRODUCTION .................................................................................................... 13 1.1
OBJECTIVES OF THE STUDY ...................................................... 13
1.2
MARKETS COVERED .................................................................. 14
1.3
STAKEHOLDERS ........................................................................ 15
2 RESEARCH METHODOLOGY ............................................................................. 16 2.1
MARKET SIZE ESTIMATION ....................................................... 16
2.2
MARKET SHARE ESTIMATION ................................................... 17 2.2.1
KEY DATA TAKEN FROM SECONDARY SOURCES .............. 18
2.2.2
KEY DATA FROM PRIMARY SOURCES .............................. 18
2.2.3
ASSUMPTIONS ................................................................ 19
3 EXECUTIVE SUMMARY ....................................................................................... 20 4 PREMIUM INSIGHTS ............................................................................................ 22 4.1
OVERALL TEM MARKET SCENARIO ............................................ 22
4.2
PRIMARIES WITH INDUSTRY EXPERTS ..................................... 22
4.3
TEM MARKET: THREE SERVICE DELIVERY MODES ..................... 23
4.4
TEM MARKET – SEVEN SOLUTIONS ........................................... 23
4.5
GEOGRAPHIC SNAPSHOT .......................................................... 25
5 MARKET OVERVIEW ........................................................................................... 27 5.1
MARKET DEFINITION ................................................................ 28
5.2
MARKET SEGMENTATION .......................................................... 28
5.3
MARKET DYNAMICS .................................................................. 29 5.3.1
DRIVERS ......................................................................... 31
5.3.1.1
Increasing adoption of mobile phones and other portable devices ........................................................ 31
5.3.1.2
Providing expense visibility ......................................... 31
5.3.1.3
Significant cost reduction ............................................ 31
5.3.2
RESTRAINTS .................................................................. 31
5.3.2.1
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Lack of interoperability ............................................... 31
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
5.3.2.2 5.3.3
No set industry standards ........................................... 32
OPPORTUNITIES ............................................................. 33
5.3.3.1
Lower deployment cost .............................................. 33
5.3.3.2
Increasing demand for TEM solutions by end users ......... 33
5.3.4
CHALLENGE ..................................................................... 34
5.3.4.1
Complexities arising from growing demand for flexible work environment ........................................... 34
6 INDUSTRY TRENDS ............................................................................................. 35 6.1
INTRODUCTION ........................................................................ 35
6.2
VALUE CHAIN ANALYSIS........................................................... 35
6.3
PORTER’S FIVE FORCES ANALYSIS ........................................... 36 6.3.1
BARGAINING POWER OF BUYERS ................................... 37
6.3.2
BARGAINING POWER OF SUPPLIERS .............................. 37
6.3.3
THREAT FROM SUBSTITUTES .......................................... 37
6.3.4
THREAT FROM NEW ENTRANTS ....................................... 38
6.3.5
INTENSITY OF RIVALRY.................................................. 38
7 TEM MARKET ANALYSIS, BY SOLUTION ....................................................... 40 7.1
INTRODUCTION ........................................................................ 41
7.2
SOURCING MANAGEMENT ......................................................... 42
7.3
REPORTING AND BUSINESS MANAGEMENT .............................. 43
7.4
DISPUTE MANAGEMENT ............................................................ 44
7.5
USAGE MANAGEMENT ............................................................... 45
7.6
INVOICE MANAGEMENT ............................................................ 46
7.7
ORDERING AND PROVISIONING MANAGEMENT........................ 47
7.8
OTHERS .................................................................................... 48
8 TEM MARKET ANALYSIS, BY SERVICE DELIVERY MODE ........................ 50 8.1
INTRODUCTION ........................................................................ 50
8.2
HOSTED .................................................................................... 51
8.3
LICENSED SOFTWARE ............................................................... 53
8.4
MANAGED SERVICES AND COMPLETE OUTSOURCING ............... 55
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
9 TEM MARKET ANALYSIS, BY END USERS ..................................................... 57 9.1
INTRODUCTION ........................................................................ 58
9.2
SMALL AND MEDIUM BUSINESSES (SMBS) ............................... 59
9.3
ENTERPRISES ........................................................................... 60
10 TEM MARKET ANALYSIS, BY VERTICAL ....................................................... 61 10.1
INTRODUCTION ........................................................................ 62
10.2
AUTOMOTIVE ............................................................................ 63
10.3
BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) ...... 64
10.4
CONSUMER GOODS AND RETAIL ............................................... 65
10.5
HEALTHCARE ............................................................................ 66
10.6
MANUFACTURING ..................................................................... 67
10.7
IT AND TELECOM ...................................................................... 68
10.8
MEDIA AND ENTERTAINMENT ................................................... 69
10.9
TRANSPORTATION AND LOGISTICS .......................................... 70
10.10 OTHERS .................................................................................... 71
11 GEOGRAPHIC ANALYSIS ..................................................................................... 73 11.1
INTRODUCTION ........................................................................ 73
11.2
NORTH AMERICA (NA) .............................................................. 75
11.3
ASIA-PACIFIC (APAC) .............................................................. 76
11.4
EUROPE .................................................................................... 77
11.5
MIDDLE EAST AND AFRICA (MEA) ............................................ 78
11.6
LATIN AMERICA (LA) ................................................................ 79
12 COMPETITIVE LANDSCAPE ............................................................................... 81 12.1
OVERVIEW ................................................................................ 81
12.2
MERGERS AND ACQUISITIONS ................................................. 82
13 COMPANY PROFILES ........................................................................................... 85 13.1
INTRODUCTION ........................................................................ 85
13.2
VODAFONE GLOBAL ENTERPRISE ............................................. 85
13.3
DIMENSION DATA ..................................................................... 90
13.4
IBM ........................................................................................... 94
13.5
MDSL ........................................................................................ 97
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
13.6
TANGOE .................................................................................. 102
13.7
ACCENTURE ............................................................................ 107
13.8
CGI ......................................................................................... 110
13.9
CSC ......................................................................................... 113
13.10 ECONOCOM ............................................................................. 117 13.11 VALICOM ................................................................................ 121
14 APPENDIX ............................................................................................................ 124 14.1
DISCUSSION GUIDE................................................................ 124
14.2
INTRODUCING RT: REAL TIME MARKET INTELLIGENCE .......... 130
14.3
AVAILABLE CUSTOMIZATIONS................................................ 132
14.4
RELATED REPORTS ................................................................. 133
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
LIST OF TABLES TABLE 1
GLOBAL TEM MARKET SIZE, 2012–2019 ($MILLION)
20
TABLE 2
PORTABLE COMMUNICATION DEVICES IS PROPELLING THE GROWTH OF THE TEM MARKET
31
TABLE 3
LACK OF INTEROPERABILITY HAMPERING THE GROWTH OF THE TEM MARKET
32
TABLE 4
LOWER DEPLOYMENT COST IS AN OPPORTUNITY IN THE TEM MARKET
33
TABLE 5
COMPLEXITIES ARISING FROM GROWING DEMAND FOR FLEXIBLE WORK ENVIRONMENT ARE A CHALLENGE IN THE TEM MARKET
34
TABLE 6
TEM MARKET SIZE, BY SOLUTION, 2012–2019 ($MILLION)
42
TABLE 7
SOURCING MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
42
TABLE 8
SOURCING MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
43
TABLE 9
REPORTING AND BUSINESS MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
43
TABLE 10
REPORTING AND BUSINESS MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
44
DISPUTE MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
44
TABLE 12
DISPUTE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
45
TABLE 13
USAGE MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
45
TABLE 14
USAGE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
46
TABLE 15
INVOICE MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
46
TABLE 16
INVOICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
47
TABLE 17
ORDERING AND PROVISIONING MANAGEMENT MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
47
TABLE 18
ORDERING AND PROVISIONING MANAGEMENT MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
48
TABLE 19
OTHER MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
48
TABLE 20
OTHERS MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
49
TABLE 21
TEM MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
51
TABLE 22
HOSTED MARKET SIZE, BY SOLUTION, 2012–2019 ($MILLION)
51
TABLE 11
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
TABLE 23
HOSTED MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
52
TABLE 24
HOSTED MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
52
TABLE 25
LICENSED SOFTWARE MARKET SIZE, BY SOLUTION, 2012–2019 ($MILLION)
53
TABLE 26
LICENSED SOFTWARE MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
53
TABLE 27
LICENSED SOFTWARE MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
54
TABLE 28
MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY SOLUTION, 2012–2019 ($MILLION)
55
TABLE 29
MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
56
MANAGED SERVICES AND COMPLETE OUTSOURCING MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
56
TABLE 31
TEM MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
59
TABLE 32
SMALL AND MEDIUM BUSINESS MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
59
TABLE 33
ENTERPRISES MARKET SIZE, BY VERTICAL, 2012–2019 ($MILLION)
60
TABLE 34
TEM MARKET SIZE, BY END USER, 2012–2019 ($MILLION)
62
TABLE 35
AUTOMOTIVE MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
63
TABLE 36
AUTOMOTIVE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
63
TABLE 37
BFSI MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
64
TABLE 38
BFSI MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
65
TABLE 39
CONSUMER GOODS AND RETAIL MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
65
TABLE 40
CONSUMER GOODS AND RETAIL MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
66
TABLE 41
HEALTHCARE MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
66
TABLE 42
HEALTHCARE MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
67
TABLE 43
MANUFACTURING MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
67
TABLE 44
MANUFACTURING MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
68
TABLE 45
IT AND TELECOM MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
68
TABLE 46
IT AND TELECOM MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
69
TABLE 47
MEDIA AND ENTERTAINMENT MARKET SIZE, BY SERVICE DELIVERY MODE, 2014–2019 ($MILLION)
69
TABLE 30
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
TABLE 48
MEDIA AND ENTERTAINMENT MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
70
TABLE 49
TRANSPORTATION AND LOGISTICS MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
70
TABLE 50
TRANSPORTATION AND LOGISTICS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
71
TABLE 51
OTHERS MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
71
TABLE 52
OTHERS MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
72
TABLE 53
TEM MARKET SIZE, BY REGION, 2012-2019 ($MILLION)
75
TABLE 54
NORTH AMERICA: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
75
NORTH AMERICA: TEM MARKET SIZE, BY END USER, 2012-2019 ($MILLION)
76
TABLE 56
APAC: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
76
TABLE 57
APAC: TEM MARKET, BY END USER, 2012-2019 ($MILLION)
77
TABLE 58
EUROPE: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
77
TABLE 59
EUROPE: TEM MARKET, BY END USER, 2012-2019 ($MILLION)
78
TABLE 60
MEA: TEM MARKET SIZE, BY SOLUTION, 2014-2019 ($MILLION)
78
TABLE 61
MEA: TEM MARKET, BY END USER, 2012-2019 ($MILLION)
78
TABLE 62
LA: TEM MARKET SIZE, BY SOLUTION, 2012-2019 ($MILLION)
79
TABLE 63
LA: TEM MARKET, BY END USER, 2012-2019 ($MILLION)
79
TABLE 64
MERGERS AND ACQUISITIONS, 2011–2014
82
TABLE 65
NEW PRODUCT LAUNCHES, 2013–2014
83
TABLE 66
PARTNERSHIPS, AGREEMENTS, JOINT VENTURES, AND COLLABORATIONS, 2013–2014
84
TABLE 67
EXPANSIONS, 2011–2013
84
TABLE 55
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
LIST OF FIGURES FIGURE 1
MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
16
FIGURE 2
MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
17
FIGURE 3
GLOBAL TEM MARKET SIZE ($MILLION) AND GROWTH (Y-O-Y%), 2012-2019
20
FIGURE 4
USAGE MANAGEMENT SOLUTION EXPECTED TO HAVE THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD
21
FIGURE 5
ATTRACTIVE MARKET OPPORTUNITIES IN TEM
22
FIGURE 6
HOSTED SEGMENT TO GROW AT THE HIGHEST RATE AMONG THESE THREE SERVICE DELIVERY MODES IN TEM MARKET
23
FIGURE 7
TEM MARKET BY SOLUTIONS
23
FIGURE 8
NORTH AMERICA TO HAVE THE HIGHEST MARKET SHARE IN THE MARKET
25
FIGURE 9
APAC HAS THE HIGHEST GROWTH RATE IN THE MARKET
25
FIGURE 10
TEM MARKET: BY SOLUTION
28
FIGURE 11
TEM MARKET: BY SERVICE DELIVERY MODE
28
FIGURE 12
TEM MARKET SEGMENTATION: BY END USER
28
FIGURE 13
TEM MARKET SEGMENTATION: BY VERTICAL
29
FIGURE 14
TEM MARKET SEGMENTATION: BY REGION
29
FIGURE 15
SIGNIFICANT COST REDUCTION DUE TO THE USE OF TEM SOLUTIONS IS DRIVING THE TEM MARKET
30
FIGURE 16
VALUE CHAIN ANALYSIS FOR THE TEM MARKET
35
FIGURE 17
PORTER’S FIVE FORCES ANALYSIS: TEM MARKET
36
FIGURE 18
SYSTEM MANAGEMENT TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
41
FIGURE 19
HOSTED SERVICE DEPLOYMENT IS EXPECTED TO HAVE THE HIGHEST GROWTH FROM 2014-2019
50
SMALL AND MEDIUM BUSINESS TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
58
FIGURE 21
HEALTHCARE TO HAVE THE HIGHEST GROWTH RATE DURING THE FORECAST PERIOD
62
FIGURE 22
GEOGRAPHIC SNAPSHOT (2014-2019) – APAC IS EMERGNG HOTSPOT
73
FIGURE 23
GEOGRAPHIC SNAPSHOT (2014-2019)
74
FIGURE 24
TEM MARKET IN NORTH AMERICA IS EXPECTED TO HAVE THE LARGEST MARKET SIZE IN 2019
74
COMPANIES ADOPTED MERGERS AND ACQUISITION AS THE KEY PRODUCT STRATEGY
81
FIGURE 20
FIGURE 25
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
FIGURE 26
BATTLE FOR MARKET SHARE: MERGERS AND ACQUISITIONS HAS BEEN THE KEY STRATEGY
82
FIGURE 27
PRODUCT PORTFOLIO MIX OF TOP FIVE PAYERS
85
FIGURE 28
VODAFONE GLOBAL ENTERPRISE: BUSINESS OVERVIEW
85
FIGURE 29
SWOT ANALYSIS
88
FIGURE 30
DIMENSION DATA: BUSINESS OVERVIEW
90
FIGURE 31
SWOT ANALYSIS
92
FIGURE 32
IBM: BUSINESS OVERVIEW
94
FIGURE 33
SWOT ANALYSIS
96
FIGURE 34
MDSL: BUSINESS OVERVIEW
97
FIGURE 35
SWOT ANALYSIS
100
FIGURE 36
TANGOE: BUSINESS OVERVIEW
102
FIGURE 37
SWOT ANALYSIS
105
FIGURE 38
ACCENTURE: BUSINESS OVERVIEW
107
FIGURE 39
CGI: BUSINESS OVERVIEW
110
FIGURE 40
CSC: BUSINESS OVERVIEW
113
FIGURE 41
ECONOCOM BUSINESS OVERVIEW
117
FIGURE 42
VALICOM: BUSINESS OVERVIEW
121
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
SAMPLE TABLES TABLE 1 BFSI MARKET SIZE, BY SERVICE DELIVERY MODE, 2012–2019 ($MILLION)
Service Delivery Mode
2012
2013
2014-e
2019-p
CAGR% 2014-2019)
Hosted
XX
XX
XX
XX
XX
Licensed Software
XX
XX
XX
XX
XX
Managed Services & Complete Outsourcing
XX
XX
XX
XX
XX
Total
XX
XX
XX
XX
XX
e = estimated; p = projected Sources: Press Releases, Investor Presentations, Expert Interviews, and MarketsandMarkets Analysis
TABLE 2 BFSI MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
Region
2012
2013
2014-e
2019-p
CAGR% (2014-2019)
NA
XX
XX
XX
XX
XX
APAC
XX
XX
XX
XX
XX
Europe
XX
XX
XX
XX
XX
MEA
XX
XX
XX
XX
XX
LA
XX
XX
XX
XX
XX
Total
XX
XX
XX
XX
XX
e = estimated; p = projected Sources: Press Releases, Investor Presentations, Expert Interviews, and MarketsandMarkets Analysis
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
TABLE 3 IT AND TELECOM MARKET SIZE, BY REGION, 2012–2019 ($MILLION)
Region
2012
2013
2014-e
2019-p
CAGR% (2014-2019)
NA
XX
XX
XX
XX
XX
APAC
XX
XX
XX
XX
XX
Europe
XX
XX
XX
XX
XX
MEA
XX
XX
XX
XX
XX
LA
XX
XX
XX
XX
XX
Total
XX
XX
XX
XX
XX
Source: Secondary Literature, Expert interviews, and MarketsandMarkets Analysis
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
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Telecom Expense Management Market –
TC 2870
Global Forecast to 2019
RELATED REPORTS BRING YOUR OWN DEVICE (BYOD) & ENTERPRISE MOBILITY MARKET [MOBILE DEVICE MANAGEMENT, MOBILE APPLICATION MANAGEMENT, TELECOM EXPENSE MANAGEMENT, CONTENT MANAGEMENT AND EMAIL MANAGEMENT] - GLOBAL ADVANCEMENTS, MARKET FORECAST AND ANALYSIS (2014 – 2019) From the past few years, there has been a significant growth in mobile devices. Organizations have become more receptive towards the adoption of technological components. Technology in BYOD has played a vital role in enabling employees and workers to use their preferred device. http://www.marketsandmarkets.com/Market-Reports/enterprise-mobility-334.html
TELECOM IT SERVICES MARKET BY SOLUTIONS (CRM, MOBILE COMMERCE, ENTERPRISE MOBILITY, NETWORK MANAGEMENT, SUPPLY CHAIN MANAGEMENT, OSS BSS AND OTHERS) GLOBAL FORECASTS TO 2019 Telecom IT Services market to grow from $XX billion in 2014 to $XX billion in 2019 at a CAGR of XX% during the forecast period. Telecom operators can gain competitive advantage by employing IT services to discover their customer behavior patterns and their usage. IT services also enable operators to deliver its services to the end users in an efficient and effective way with the desired quality of service as expected by customer enhancing the customer experience thereby driving the customer loyalty. http://www.marketsandmarkets.com/Market-Reports/telecom-it-services-market91796028.html l
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