TC 1353 | 2013
GLOBAL UNIFIED COMMUNICATION AS-A-SERVICE (UCaaS) MARKET Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts and Analysis (2013 - 2018) Report Description Table of Contents List of Tables Sample Tables Related Reports About MarketsandMarkets
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
Report Description Key Take-aways •
To analyze the UCaaS market with an emphasis on the markets for technology, organization size and industry verticals.
•
To analyze the opportunities for stakeholders by studying the competitive landscape in the UCaaS market
•
To forecast the trends and analysis of the UCaaS for the companies that provides unified communications over cloud.
•
To provide insights on core competencies and key growth strategies of companies in the UCaaS market
•
•
To forecast the revenues of the global UCaaS market and its various submarkets with respect to five main geographical territories of North America, Europe, AsiaPacific, Latin America, Middle East and Africa.
To track and analyze the competitive developments such as venture funding, emerging startups, and mergers and acquisitions in the global UCaaS industry.
Report Overview Unified Communication as-a-service (UCaaS) is a rapidly growing market and generates a lot of interest in the enterprise as well as in developer communities. UCaaS is a highly standardized, pre-integrated, permanently updated and ready to go service that enhances a client’s productivity and accelerates business processes and decision making while lowering costs. UCaaS will be one of the key enabling factors that will drive the market for unified communication. Furthermore, cloud based access is making unified communication available for a wider range of organizations and end users. The shift from on-premises to cloud based unified communication model will be the key driver for unified communication to grow in the future.
Some of the major players in this market are Avaya, Cisco, Microsoft, Alcatel-Lucent, Siemens enterprise communications, Mitel, CSC, Panterra networks, Interactive intelligence and NEC. This report highlights the future growth potential, key drivers, restraints and opportunities in this market. The report also analyzes global acceptance trends and evolving platforms in this market, along with growth potential, market sizes and revenue forecasts across different geographical territories.
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
Report Description Markets Covered This UCaaS market research report categorizes the global market on the basis of technology, organization size, industry verticals and geographical locations. It also forecasts volumes, revenues and analyzes trends in each of the submarkets:
On the basis of industries: This market is classified into different industry verticals such as BFSI, Telecom and IT, Consumer Goods and Retail, Healthcare, Public Sector and Utilities, Logistics and Transportation, Travel and Hospitality and others (including Education, Media and Entertainment, Manufacturing).
On the basis of technology: This market is segmented on the basis of revenue generated across locations by technologies such as telephony, messaging, conferencing, collaboration application, presence management and mobility.
On the basis of geographical territory: Geographical locations are classified into North America, Europe, Middle East and Africa, Asia-Pacific (APAC) and Latin America.
On the basis of organization size: This market is segmented on the basis of organization size such as small office or home office (1-9 employees), small businesses (10-99 employees), medium sized businesses (100-999 employees), enterprises (1,000-9,999 employees) and large enterprises (10,000+ employees).
Stakeholders •
Unified communication solution vendors
•
Cloud solution provider
•
Collaboration and integration vendors
•
Head of IT and head of operations
•
Consulting companies
•
Communication hardware vendors
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
Report Description Research Methodology We have used various secondary sources; directories and databases such as Factiva and OneSource, to identify and collect information for this extensive report on the global UCaaS
market. The primary sources are experts from related industries. Also, preferred suppliers were interviewed to obtain and verify critical information and assess future aspects.
Market Size Both bottom up and top down approaches were used to estimate and validate the market size of the UCaaS market. The research methodology used to calculate market size includes the following details: •
•
The geographical split is determined by using secondary sources, verified through primary sources. It is based on various parameters such as several players in a particular region and the extent of research activity occurring in that region
•
Market share/existence (geographical split) of different technologies
•
Forecasting about the UCaaS market and also about competitive technologies
The key players in the global UCaaS market were identified through secondary research and their market revenue was determined through primary and secondary research. This included a study of the annual reports of top market players and interviews with key opinion leaders such as CEOs, directors, strategic and marketing professionals.
Key Data Points from Primary Sources •
Validations of emerging technology and their impact
•
Growing ecosystem
•
Industry collaboration and competition
Key Data Points from Secondary Sources •
•
Segmentation of the UCaaS market according to technology, organization size industry verticals and geography Triangulation of market numbers and graphs
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•
Segment wise break-up
•
Market revenue evaluation of top players of UCaaS market
Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
Table of Contents Chapter Headings .................................................................................................................Page No 1.
Introduction...................................................................................................................................19 1.1
Key Take-aways...............................................................................................................................................19
1.2
Report Description..........................................................................................................................................19
1.3
Markets Covered .............................................................................................................................................20
1.4
Stakeholders....................................................................................................................................................21
1.5
Research Methodology...................................................................................................................................21
1.5.1
Market Size................................................................................................................................................21
1.5.2
Key data points from primary sources .......................................................................................................22
1.5.3
Key data points from secondary sources...................................................................................................22
2.
Executive Summary......................................................................................................................23
3.
Market Overview ...........................................................................................................................26 3.1
Market Definition .............................................................................................................................................27
3.2
UCaaS Framework ..........................................................................................................................................27
3.3
Migration from UC to UCaaS..........................................................................................................................28
3.4
UCaaS Deployment Strategies.......................................................................................................................28
3.4.1
Industry and technical experts ...................................................................................................................28
3.4.2
Solution architects .....................................................................................................................................28
3.4.3
Customization and integration ...................................................................................................................29
3.4.4
Full ranged products and services.............................................................................................................29
3.4.5
Data recovery and Disaster Prevention .....................................................................................................29
3.4.6
Dedicated training and support..................................................................................................................29
3.4.7
Reliability and constant functionality..........................................................................................................30
3.4.8
Enterprise scalability and global presence ................................................................................................30
3.5
Market Dynamics.............................................................................................................................................30
3.5.1
Drivers .......................................................................................................................................................30
3.5.1.1 Condense front load capital ................................................................................................................30 3.5.1.2 Pay-per-use ........................................................................................................................................31 3.5.1.3 Increasing SMB demand for UCaaS...................................................................................................31 3.5.1.4 Increasing BYOD and enterprise mobility trend..................................................................................31 3.5.1.5 Continuous service support ................................................................................................................32 3.5.2
Restraints...................................................................................................................................................32
3.5.2.1 Deployment Size.................................................................................................................................32 3.5.2.2 Security...............................................................................................................................................32
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Table of Contents Chapter Headings .................................................................................................................Page No 3.5.2.3 Awareness ..........................................................................................................................................33 3.5.3
Opportunities .............................................................................................................................................33
3.5.3.1 Communication on the move ..............................................................................................................33 3.5.3.2 Untapped or less explored markets ....................................................................................................33 3.6
4.
DRO : Impact Analysis....................................................................................................................................34
UCaaS: Market Analysis and Forecast, by Technology ............................................................35 4.1
Introduction .....................................................................................................................................................36
4.2
Telephony ........................................................................................................................................................37
4.2.1
IP telephony...............................................................................................................................................42
4.2.1.1 Overview.............................................................................................................................................42 4.2.1.2 Market size and forecast.....................................................................................................................42 4.2.2
Voice over internet protocol (VOIP) ...........................................................................................................44
4.2.2.1 Overview.............................................................................................................................................44 4.2.2.2 Market size and forecast.....................................................................................................................44 4.3
Collaboration Applications.............................................................................................................................46
4.3.1
Overview....................................................................................................................................................46
4.3.2
Market size and forecast............................................................................................................................46
4.4
Messaging........................................................................................................................................................48 4.4.1.1 Overview.............................................................................................................................................48 4.4.1.2 Market size and forecast.....................................................................................................................48
4.4.2
Chat or instant messaging (IM)..................................................................................................................53
4.4.2.1 Overview.............................................................................................................................................53 4.4.2.2 Market size and forecast.....................................................................................................................53 4.4.3
Unified messaging .....................................................................................................................................55
4.4.3.1 Overview.............................................................................................................................................55 4.4.3.2 Market size and forecast.....................................................................................................................55 4.5
Conferencing ...................................................................................................................................................57
4.5.1
Audio conferencing as-a-aervice ...............................................................................................................61
4.5.1.1 Overview.............................................................................................................................................61 4.5.1.2 Market size and forecast.....................................................................................................................61 4.5.2
Web conferencing as-a-service .................................................................................................................63
4.5.2.1 Overview.............................................................................................................................................63 4.5.2.2 Market size and forecast.....................................................................................................................64
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Table of Contents Chapter Headings .................................................................................................................Page No 4.5.3
Video conferencing as-a-service (VCaaS).................................................................................................66
4.5.3.1 Overview.............................................................................................................................................66 4.5.3.2 Market size and forecast.....................................................................................................................66 4.6
Presence Management ...................................................................................................................................68
4.6.1
Overview....................................................................................................................................................68
4.6.2
Market size and forecast............................................................................................................................68
4.7
5.
Mobility.............................................................................................................................................................70
4.7.1
Overview....................................................................................................................................................70
4.7.2
Market Size and Forecast..........................................................................................................................70
UCaaS: Market Analysis and Forecast, by Organization Size ..................................................73 5.1
Introduction .....................................................................................................................................................74
5.2
Small Office/Home Office (SOHO) .................................................................................................................76
5.2.1
Overview....................................................................................................................................................76
5.2.2
Market size and forecast............................................................................................................................76
5.3
5.3.1
Overview....................................................................................................................................................77
5.3.2
Market size and forecast............................................................................................................................77
5.4
Medium Businesses........................................................................................................................................78
5.4.1
Overview....................................................................................................................................................78
5.4.2
Market size and forecast............................................................................................................................78
5.5
Enterprises ......................................................................................................................................................80
5.5.1
Overview....................................................................................................................................................80
5.5.2
Market size and forecast............................................................................................................................80
5.6
6.
Small Businesses............................................................................................................................................77
Large Enterprises............................................................................................................................................81
5.6.1
Overview....................................................................................................................................................81
5.6.2
Market size and forecast............................................................................................................................81
UCaaS: Market Analysis and Forecast, by Industry Verticals ..................................................83 6.1
Introduction .....................................................................................................................................................84
6.2
Banking, Financial Services and Insurance (BFSI)......................................................................................86
6.2.1
Overview....................................................................................................................................................86
6.2.2
Market size and forecast............................................................................................................................86
6.3
Telecom and IT ................................................................................................................................................88
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
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Table of Contents Chapter Headings .................................................................................................................Page No 6.3.1
Overview....................................................................................................................................................88
6.3.2
Market size and forecast............................................................................................................................88
6.4
6.4.1
Overview....................................................................................................................................................90
6.4.2
Market size and forecast............................................................................................................................90
6.5
Healthcare........................................................................................................................................................92
6.5.1
Overview....................................................................................................................................................92
6.5.2
Market size and forecast............................................................................................................................92
6.6
Public Sector and Utilities..............................................................................................................................94
6.6.1
Overview....................................................................................................................................................94
6.6.2
Market size and forecast............................................................................................................................94
6.7
Logistics and Transportation.........................................................................................................................96
6.7.1
Overview....................................................................................................................................................96
6.7.2
Market size and forecast............................................................................................................................96
6.8
Travel and Hospitality .....................................................................................................................................98
6.8.1
Overview....................................................................................................................................................98
6.8.2
Market size and forecast............................................................................................................................98
6.9
7.
Consumer Goods and Retail..........................................................................................................................90
Others...............................................................................................................................................................99
6.9.1
Overview....................................................................................................................................................99
6.9.2
Market size and forecast..........................................................................................................................100
UCaaS: Market Analysis and Forecast, by Geography ...........................................................102 7.1
Introduction ...................................................................................................................................................103
7.2
North America ...............................................................................................................................................104
7.2.1 7.3
Europe............................................................................................................................................................107
7.3.1 7.4
Market size and forecast..........................................................................................................................110
Latin America.................................................................................................................................................113
7.5.1 7.6
Market size and forecast..........................................................................................................................107
Asia-Pacific (APAC).......................................................................................................................................110
7.4.1 7.5
Market size and forecast..........................................................................................................................104
Market size and forecast..........................................................................................................................113
Middle-East and Africa (MEA) ......................................................................................................................116
7.6.1
Market size and forecast..........................................................................................................................116
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
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Table of Contents Chapter Headings .................................................................................................................Page No 8.
9.
UCaaS: Competitive Landscape................................................................................................119 8.1
Mergers and Acquisition ..............................................................................................................................120
8.2
Venture Capital and Funding .......................................................................................................................124
UCaaS: Company Profiles .........................................................................................................126
(Overview, Financials, Products & Services, Strategy, & Developments)* 9.1
AASTRA .........................................................................................................................................................126
9.2
ALCATEL-LUCENT........................................................................................................................................129
9.3
AT&T...............................................................................................................................................................133
9.4
AVAYA.............................................................................................................................................................137
9.5
CALLTOWER..................................................................................................................................................141
9.6
CALYX MANAGED SERVICES......................................................................................................................143
9.7
CISCO.............................................................................................................................................................145
9.8
COMPUTER SCIENCES CORPORATION (CSC) .........................................................................................149
9.9
CONNECTSOLUTIONS .................................................................................................................................153
9.10
DIMENSION DATA .........................................................................................................................................155
9.11
FONALITY ......................................................................................................................................................157
9.12
HEWLETT-PACKARD ....................................................................................................................................159
9.13
IBM..................................................................................................................................................................162
9.14
INTERACTIVE INTELLIGENCE.....................................................................................................................166
9.15
MASERGY COMMUNICATIONS....................................................................................................................169
9.16
MICROSOFT...................................................................................................................................................171
9.17
MITEL .............................................................................................................................................................175
9.18
NEC.................................................................................................................................................................178
9.19
NEXTUC .........................................................................................................................................................182
9.20
PANTERRA NETWORKS...............................................................................................................................184
9.21
SHORETEL.....................................................................................................................................................186
9.22
SIEMENS ENTERPRISE COMMUNICATIONS .............................................................................................188
9.23
TELEPO..........................................................................................................................................................190
9.24
THINKING PHONE NETWORKS ...................................................................................................................192
9.25
THRUPOINT ...................................................................................................................................................194
9.26
VERIZON COMMUNICATIONS......................................................................................................................196
9.27
VOSS ..............................................................................................................................................................200
*Details on Overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
List of Tables Table Titles ...............................................................................................................................Page No. 1
Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ........................................................................24
2
Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion)........................................................................36
3
Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion)...............................................................38
4
Global UCaaS Telephony Market Revenue, by Geography, 2013 - 2018 ($Billion).......................................................39
5
Global UCaaS Telephony Market Revenue, by Industry, 2013 - 2018 ($Million) ...........................................................41
6
Global UCaaS IP Telephony Market Revenue, by Geography, 2013 - 2018 ($Million)..................................................42
7
Global UCaaS IP Telephony Market Revenue, by Industry, 2013 - 2018 ($Million).......................................................43
8
Global UCaaS VOIP Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................44
9
Global UCaaS VOIP Market Revenue, by Industry, 2013 - 2018 ($Million) ...................................................................45
10
Global UCaaS Collaboration Application Market Revenue, by Geography, 2013 - 2018 ($Million)...............................46
11
Global UCaaS Collaboration Application Market Revenue, by Industry, 2013 - 2018 ($Million) ....................................47
12
Global UCaaS Messaging Market Revenue, by Types, 2013 - 2018 ($Million) .............................................................48
13
Global UCaaS Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................50
14
Global UCaaS Messaging Market Revenue, by Industry, 2013 - 2018 ($Million) ..........................................................52
15
Global UCaaS Chat or IM Market Revenue, by Geography, 2013 - 2018 ($Million)......................................................53
16
Global UCaaS Chat or Im Market Revenue, by Industry, 2013 - 2018 ($Million)...........................................................54
17
Global UCaaS Unified Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .........................................55
18
Global UCaaS Unified Messaging Market Revenue, by Industry, 2013 - 2018 ($Million) ..............................................56
19
Global UCaaS Conferencing as a Service Solution Market Revenue, by Types, 2013 - 2018 ($Million) ......................57
20
Global UCaaS Conferencing as-a-Service Solution Market Proportion, 2013 - 2018....................................................58
21
Global UCaaS Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)..............59
22
Global UCaaS Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million) ...................60
23
Global UCaaS Audio Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)....61
24
Global UCaaS Audio Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million).........62
25
Global UCaaS Web Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)......64
26
Global UCaaS Web Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million)...........65
27
Global UCaaS Video Conferencing as-a-Service Solution Market Revenue, by Geography, 2013 - 2018 ($Million)....66
28
Global UCaaS Video Conferencing as-a-Service Solution Market Revenue, by Industry, 2013 - 2018 ($Million).........67
29
Global UCaaS Presence Management Market Revenue, by Geography, 2013 - 2018 ($Million) .................................68
30
Global UCaaS Presence Management Market Revenue, by Industry, 2013 - 2018 ($Million) ......................................69
31
Global UCaaS Mobility Management Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................70
32
Global UCaaS Mobility Solution Market Revenue, by Industry, 2013 - 2018 ($Million) .................................................71
33
Global UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Billion) .............................................................74
34
Global Soho UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................76
35
Global Small Businesses UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..........................................77
36
Global Medium Businesses UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ......................................78
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
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List of Tables Table Titles ...............................................................................................................................Page No. 37
Global Enterprises UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................................80
38
Global Large Enterprises UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..........................................81
39
Global UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Billion) ................................................................84
40
Global BFSI UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................................86
41
Global BFSI UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)....................................................87
42
Global Telecom and IT UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ..............................................88
43
Global Telecom and IT UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ...................................89
44
Global Consumer Goods and Retail UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .........................90
45
Global Consumer Goods and Retail UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..............91
46
Global Healthcare UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................92
47
Global Healthcare UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..........................................93
48
Global Public Sector and Utilities UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million)..............................94
49
Global Public Sector and Utilities UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)...................95
50
Global Logistics and Transportation UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) .........................96
51
Global Logistics and Transportation UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million)...............97
52
Global Travel and Hospitality UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ....................................98
53
Global Travel and Hospitality UCaaS Market Revenue, Organization Size, 2013 - 2018 ($Million) ..............................99
54
Global Other Industries UCaaS Market Revenue, by Geography, 2013 - 2018 ($Million) ...........................................100
55
Global Other Industries UCaaS Market Revenue, Organization Size, 2013 - 2018 ($Million).....................................101
56
Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ......................................................................103
57
North America UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million).........................................................104
58
North America UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ..............................................105
59
North America UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) .................................................106
60
Europe UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ....................................................................107
61
Europe UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) .........................................................108
62
Europe UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ............................................................109
63
APAC UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ......................................................................110
64
APAC UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ............................................................111
65
APAC UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million)...............................................................112
66
Latin America UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ..........................................................113
67
Latin America UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) ...............................................114
68
Latin America UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ..................................................115
69
Middle East and Africa UCaaS Market Revenue, by Technology, 2013 - 2018 ($Million) ............................................116
70
Middle East and Africa UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Million) .................................117
71
Middle East and Africa UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Million) ....................................118
72
Aastra: Revenue, 2010 - 2011 ($Million)......................................................................................................................127
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List of Tables Table Titles ...............................................................................................................................Page No. 73
Aastra: Revenue by Geography, 2011 - 2012 ($Million) ..............................................................................................127
74
Alcatel-Lucent: Revenue, 2010 - 2011 ($Million) .........................................................................................................130
75
Alcatel-Lucent: Revenue by Segment, 2010 - 2011 ($Million) .....................................................................................130
76
Alcatel-Lucent: Revenue by Geography, 2010 - 2011 ($Million) ..................................................................................131
77
AT&T: Revenue, 2010 - 2011 ($Million)........................................................................................................................135
78
AT&T: Revenue by Segment, 2010 - 2011 ($Million) ...................................................................................................136
79
Avaya: Revenue, 2010-2011 ($Million) ........................................................................................................................138
80
Avaya: Segment Revenue, 2010-2011 ($Million).........................................................................................................139
81
Avaya: Geographic Revenue, 2010-2011 ($Million).....................................................................................................139
82
Cisco Systems: Revenue, 2010 - 2011 ($Million) ........................................................................................................146
83
Cisco Systems: Revenue by Segment, 2010 - 2011 ($Million) ....................................................................................147
84
Cisco Systems: Revenue by Geography, 2010 - 2011 ($Million) .................................................................................147
85
CSC: Revenue, 2010-2011 ($Million) ..........................................................................................................................151
86
CSC: Revenue by Segment, 2010 - 2011 ($Million) ....................................................................................................152
87
HP: Revenue, 2010 - 2011 ($Million) ...........................................................................................................................160
88
HP: Segment Revenue, 2010 - 2011 ($Million)............................................................................................................161
89
IBM: Revenue, 2010-2011 ($Million)............................................................................................................................163
90
IBM: Revenue by Segment, 2010 - 2011 ($Million) .....................................................................................................164
91
IBM: Revenue by Geography, 2010 - 2011 ($Million) ..................................................................................................164
92
Interactive Intelligence: Revenue, 2010 - 2011 ($Million) ............................................................................................167
93
Interactive Intelligence: Revenue, by Segment, 2010 - 2011 ($Million) .......................................................................167
94
Microsoft: Revenue, 2011 - 2012 ($Million) .................................................................................................................172
95
Microsoft: Revenue by Segment, 2011 - 2012 ($Million) .............................................................................................173
96
Microsoft: Revenue by Geography, 2011 - 2012 ($Million) ..........................................................................................173
97
Mitel: Revenue, 2011 - 2012 ($Million) ........................................................................................................................176
98
Mitel: Revenue by Segment, 2011 - 2012 ($Million) ....................................................................................................176
99
Mitel: Revenue by Geography, 2011 - 2012 ($Million) .................................................................................................177
100
NEC: Revenue, 2011 - 2012 ($Million) ........................................................................................................................179
101
NEC: Revenue by Segment, 2011 - 2012 ($Million) ....................................................................................................180
102
NEC: Revenue by Geography, 2011 - 2012 ($Million) .................................................................................................180
103
Verizon: Revenue, 2011 - 2012 ($Million) ....................................................................................................................198
104
Verizon: Revenue by Segment, 2011 - 2012 ($Million) ................................................................................................199
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
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List of Figures Figure Titles
..........................................................................................................................Page No
1
Global UCaaS Market Revenue, by Geography, 2013 - 2018 ($Billion) ........................................................................25
2
Impact Analysis of DRO .................................................................................................................................................34
3
Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion)........................................................................37
4
Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion)...............................................................38
5
Global UCaaS Telephony Market Revenue, by Geography, 2013 - 2018 ($Billion).......................................................40
6
Global UCaaS Messaging Market Revenue, by Types, 2013 - 2018 ($Million) .............................................................49
7
Global UCaaS Messaging Market Revenue, by Geography, 2013 - 2018 ($Million) .....................................................51
8
Global UCaaS Conferencing as-a-Service Solution Market Proportion, 2013 - 2018....................................................58
9
Global UCaaS Market Revenue, by Organization Size, 2013 - 2018 ($Billion) .............................................................75
10
Global UCaaS Market Revenue, by Industry Vertical, 2013 - 2018 ($Billion) ................................................................85
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Unified Communication as-a-service (UCaaS) Market Advancements,
TC 1353
Emerging Applications, Business Models, Technology Roadmaps,
2013
Global Forecasts & Analysis (2013 - 2018)
Sample Tables Global UCaaS Market Revenue, by Technology, 2013 - 2018 ($Billion) Technology
2013
2014
2015
2016
2017
2018
CAGR% (2013-2018)
2018
CAGR% (2013-2018)
2018
CAGR% (2013-2018)
Telephony Collaboration Application Messaging
e l p am
Conferencing
s e l b Ta
S
Presence Management Mobility Total
Global UCaaS Telephony Market Revenue, by Types, 2013 - 2018 ($Billion) Type
2013
s e l b a T e pl
2014
IP Telephony
2015
2016
2017
Sam
VoIP Total
Global UCaaS Telephony Market Revenue, by Industry, 2013 - 2018 ($Million) Industry
2013
2014
2015
2016
2017
BFSI Telecom and IT Consumer goods and Retail
e l p am
Healthcare Public sector and Utilities Logistics and Transportation
S
Travel and Hospitality Others Total
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s e l b Ta
Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
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Unified Communication as-a-service (UCaaS) Market Advancements, Emerging Applications, Business Models, Technology Roadmaps, Global Forecasts & Analysis (2013 - 2018)
TC 1353 2013
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