SPC Magazine | Summer 2011

PAGE 6

SUMMER 2011

VICON’S NETWORK CAMERAS PAGE 10

RCI’S DATA CENTRE SOLUTION PAGE 8

CAMDEN’S TOUCHLESS SWITCHES PAGE 13

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IN THIS ISSUE Volume 2, Issue 2 | Summer 2011

COLUMNS 14

ATTRITION BUSTER

By Bob Harris How to avoid leaving money on the table

22

CCTV CORNER

By Charlie Pierce It’s all about the pixels

6 PRODUCT PREVIEWS Specs, features, descriptions and pictures of the security industry’s latest products, systems, services and solutions

18 SECURITY TRENDZ - IP VIDEO A look back (and ahead) at 15 years of the IP camera

DEPARTMENTS 24

TECH TIPS

26

IN THE NEWS

29

PRODUCT INDEX / AD INDEX

30

POINT OF VIEW

Securing identities in a portable world • RMR & fire alarms • H.264 codec • How much insurance is enough

Events • Appointments • Applications • Q&A with J.F. Champagne

Beating the drum of interoperability

PRINT • WEB • E-MAIL • MOBILE

WE HAVE YOU COVERED! Visit us online to subscribe, download our iPhone app and stay current on the latest news and products impacting the Canadian security industry!

www.securityproductscanada.com www.securityproductscanada.com | SECURITY PRODUCTS CANADA 3

EDITOR’S DESK

Time to Get Involved

I

am concerned. You should be too.

Why? Well because some alarm dealers in the City of Toronto are reducing or at least limiting their promotion of monitored life safety devices and systems because of recent changes to the municipality’s fire false alarm bylaw. In some incidences, some monitoring stations are not dispatching Toronto Fire Services upon activation of a fire device because of the fear of a hefty fine levied against homeowners if the alarm turns out to be false.

Since the revised bylaw came into effect, most or all homeowners who have been fined under its stipulations have received bills for $1,050 — $350 for each of three trucks routinely dispatched after a monitoring company calls in an alarm. With fines that high for a false dispatch on the first offense, who can blame security companies who are now holding back their efforts to sell life safety devices.

Another consequence is that many homeowners are choosing not to have Toronto Fire Services notified, in spite of the fact that they expect to have fire service as part of the advantages of living in the community. For decades, police and fire response — through our taxes — have been essential services in Canada. Today, this long-standing service is on the verge of ceasing to exist.

There is no doubt that municipalities have the right to raise false alarm fees, specifically when it targets repeat offenders. But, as is in the case of Toronto’s new fire false alarm bylaw, single-family homeowners should not bear the brunt of other’s past transgressions, particularly on their first offence.

Is there a false alarm problem? Yes, but by fining first-time offenders, we are not solving the problem. It’s almost like throwing gasoline onto the fire. We are only making matters worse. What happens if there is a real fire and someone loses a life because they were afraid to have a smoke monitor for fear of being fined?

The end result of this law could seriously damage or destroy the alarm industry in Canada. If this continues, we will see less and less people purchase monitored alarm systems in their homes and thus less recurring monthly revenue for dealers.

Even if you don’t live in Toronto, you should stand up and take notice of what is happening there. You should also be concerned for other municipalities are surely taking notice.

Eventually, new false alarm bylaws in other jurisdictions will be developed and implemented, and, similar to alarm companies in Toronto, they will affect your business too. You just can’t hide and ignore the situation.

One person alone cannot change or fix the problem. It has to be an industry effort. We also can’t let CANASA take on the battle alone. If you agree, then it’s time for you to step up to the plate.

First, as an industry we need to take the concerns and expenses of law enforcement seriously. In a recent article in The Toronto Star, Toronto Fire Chief Bill Stewart said, “Our focus is on reducing the number of false alarms,” noting those fined should be asking their alarm companies tough questions. “We don’t know if the companies are inspecting the systems, cleaning them, making sure they are vacuumed. If a detector is older than 10 years, it should be replaced.”

Whether some concerns are just perceived or they are real, the point is that alarm dealers need to work with local law enforcement to resolve the issues and create a good, solid working relationship.

Although we all lead busy lives, by taking the time and becoming an active participant in the industry and community, you have a say, you have an impact, and you help change the future. I encourage all alarm dealers across the country to be creative and get involved.

Until next time,

Richard Hahn rich@kappublishing.com

4 SECURITY PRODUCTS CANADA | Summer 2011

PUBLISHERS Paul Grossinger paul@kappublishing.com Frank Shoniker fshoniker@rogers.com EDITOR Richard Hahn rich@kappublishing.com COPY EDITOR Angela Rotundo ADVERTISING SALES REPRESENTATIVE Dave Douglas CIRCULATION MANAGER Adrian Holland Omni Data Services ART DIRECTOR Mark Tzerelshtein markintoshdesign.com Security Products Canada is a unique, innovative and easy to read security product focused publication for Canadian dealers, installers and integrators. It offers Canadian security professionals a deeper understanding of new trends and opportunities created by groundbreaking technologies and innovative ideas to keep them ahead of their competition.

The views expressed by the authors are not necessarily those of Security Products Canada.

All editorial submissions are subject to editing.

No part of this publication may be reproduced without the express written consent of KAP Media Inc. The content of this publication is provided for the general guidance and benefit of our readers. While efforts are made to ensure the accuracy and completeness of the information at the time of publication, errors and omissions may occur.

All rights reserved.

Publications Mail Agreement No. 40752539 Return Undeliverable Canadian Addresses to KAP Media Inc., 1136 Centre Street, Suite 199, Thornhill, ON L4J 3M8 All circulation additions, changes and deletions should be forwarded to Omni Data Services: 416-848-7022.

Printed in Canada Security Products Canada 1136 Centre Street, Suite 199 Thornhill, Ont. L4J 3M8 Canada Tel: 905-370-0736; Fax: 416-633-7084 www.securityproductscanada.com Twitter: @secprodcanada

Telephone lines are for the birds.

Wireless Alarm Communication Solutions from DSC DSC Wireless Alarm Communicators offer ideal solutions for enhanced wireless communications vs. traditional phone lines.

GSM/GPRS Wireless Alarm Communicators uses the GPRS data channel of the GSM network to ensure low-cost, high speed & reliable alarm communications. Internet and GSM/GPRS Dual Path Alarm Communicators can be customized to provide primary or secondary paths assuring reliable transmission in the event one method fails.

High Speed, Reliable Alarm Communication from the Industry Experts.

For more information on products featured here contact your local distributor or visit www.dsc.com

Š 2011 Tyco International Ltd. and its Respective Companies. All Rights Reserved.

PRODUCT PREVIEWS

INTRUSION Interactive Home Experience Interlogix Interlogix’s residential intrusion products include the newest release of the GE Simon XT security system and wireless Two-Way Talking Touch Screen with interactive services. This interactive space gives customers a flavour of the new normal – where information and technology have converged in ways that touch every aspect of their lives. www.interlogix.com

Touchscreen Keypad and 2-Way Wireless Technology Elk Products The M1 includes two-way wireless technology that confirms signals reach the control panel. The touchscreen keypad offers elegant styling with a 3.5” colour display and intuitive easy-to-use menus for security and automation. Alarm dealers can customize the home screen with their logo. www.elkproducts.com

RealAlarm Visonic Visonic’s RealAlarm enables central monitoring stations to assess a situation inside a premise in the event of an alarm, and immediately establish whether it is a real emergency or a false alarm. The RealAlarm solution includes Visonic’s Next Cam, a PIR motion detector coupled with a camera in a single housing. Through the Next Cam, images are immediately sent to the central monitoring station. www.visonic.com

Wireless Keypad DSC The WS4979 features a slim design to fit on homeowners’ inside walls or other convenient locations. Its wireless wall plate provides four programmable function keys in a fixed location. Arming, optional disarming and a number of additional keypad functions can be programmed for wireless operations. www.dsc.com

Fire/Burg Combo Panel Napco The Gemini Commercial 24V Fire/Burg Combo Panel delivers “2-systems-in-1” code-compliant installation.

It supports analogue, addressable, commercial wireless and conventional 12V devices, and is scalable from 32 to 255 points. It includes a built-in horn strobe/synch module, dual line phone module, TCP/IP option, standby power with 32AH battery capacity and a regulated 24V output. www.napcosecurity.com

Next Generation PIRs Bosch Security Systems Blue Line Gen2 Motion Detectors include passive infrared (PIR), quad PIR detectors and TriTech detectors that combine PIR and microwave technologies for more advanced analysis. All models use an interchangeable mounting base, enabling easy upgrades to more advanced detection technology in areas prone to false alarms. In addition, pet-friendly models can be set to “No Pet” to allow customers to use the same product in multiple applications. www.boschsecurity.us

Compact Wireless Keys Honeywell The 5834-4EN Enhanced FourButton and 5834-2 Two-Button Compact Wireless Keys models feature a sleek plated, bezel design and a choice of changeable silver, red or blue keyrings. The coloured key rings are sold separately. It also contains four buttons that can be programmed with up to eight functions, including contacting the police, fire department or other emergency services via the central station. www.security.honeywell.com

ACCESS CONTROL Next Generation of Access Control

Expiring Visitor Badge in Large Format

HID HID’s iCLASS SIO-Enabled (SE) technology platform is a new, portable secure identity solution that provides advanced security and performance functionality while enabling the use of virtual credentials on mobile devices. The new model is based on Secure Identity Object data. Readers and credentials based on the iCLASS SE platform will be the first HID access control products to operate under the company’s Trusted Identity Platform framework. www.hidcorp.com

Data Management Customers used to have to choose between having a badge that expired and having a badge with a photo on it.

FULL-Expiring Visitor Pass is an expiring direct thermal label with room for visitor management systems to print everything needed on the badge, including a photo of the visitor. For most users, there is no need to update software templates since the product is designed for the most commonly-used label size. www.visitorpasssolutions.com

6 SECURITY PRODUCTS CANADA | Summer 2011

PRODUCT PREVIEWS Supervised Wireless Multifunction Door Alarm

Web-based Security Platform

STI STI’s Wireless Exit Stopper helps solve the problem of unauthorized exits and entries through fire or emergency doors. When activated, the local alarm transmits a signal to a STI receiver, alerting the site has been triggered. When activated, it emits an ear piercing alarm. Another option is to set the device to annunciator mode, allowing the alarm to serve as a workplace security device. www.sti-usa.com

Kantech Hattrix is a flexible and scalable security platform that marks a dramatic shift toward outsourcing security, similar to other services such as IT, HR and legal services. It encompasses three dimensions of security services: a hosted access control solution, a fully managed solution or a hybrid approach where end users can employ different access control services to meet their specific needs. www.kantech.com

Integrated Solution for Securing Data Centres

Card Printer and CardStudio

Rutherford Controls Int’l (RCI) The RCI 3525 Electronic Rack Handle provides a secondary layer of controlled access to complement a data centre’s existing perimeter security. The functionality of a manual latching system — with the added benefit of electronic locking and monitoring — can be combined with any thirdparty access control device for a basic self-contained solution. The 3525 does not require separate controls and software. www.rutherfordcontrols.com

Zebra Technologies The ZXP Series 3 card printer and ZMotif CardStudio design software employs several advanced features. The ZRaster host-based image processing technology takes advantage of the increased processing power of today’s PCs to optimize image and print quality while increasing overall print speed throughput. These features work together to provide high image quality and high thoughout without compromising reliability or cost. www.zebra.com

Swing Door System Stanley Access Technologies The Dura-Care Series 7400 Swing Door System meets the specific code requirement for “side-hinge swinging” doors serving hospital corridors. It can be used in infectious disease control applications where plus-minus pressure rating is required. The DuraCare Series 7400 Swing Door System is available in single, pair and uneven pairs. www.stanleyaccesstechnologies.com

Retrofit Mounting Plate SDC Security The SDC E1200-390MP Retrofit Mounting Plate utilizes the same template and existing mounting holes for replacing the discontinued Locknetics 390+ with an SDC E1200 1200lb magnetic lock. There is no need to replace the armature; a new wiring hole is all that is required.

The SDC E1200 magnetic lock is ordered separately and includes magnetic bond and door status sensors. www.sdcsecurity.com.

Card Readers Deadbolt Security with Touchscreen Technology Arrow Lock Designed for property owners, facilities managers and security professionals looking for a high-tech security alternative to traditional deadbolt systems, the Arrow Revolution Deadbolt offers an extra level of security beyond the conventional lock and key structure.

Its touchscreen technology eliminates the need to distribute and keep track of multiple keys, while its 25 available codes offers users the ability to lock out a single user. www.arrowlock.com

RF IDeas The pcProx Sonar, pcProx Enroll, pcProx 82 Series, AIR ID Enroll, and AIR ID Playback are part of a full line of proximity and contactless readers and devices that offer the technologies necessary to meet and enhance HIPAA requirements. They have the ability to integrate with software applications to allow for two-factor authentication and reduced processing time in health-care environments utilizing single-sign-on solutions. www.rfideas.com

Intelligent WiFi Access Control

Wireless Portable Reader

Sargent The Profile Series v.S2 extends the reach of access control. With an ANSI/BHMA Grade 1 lock, the v.S2 connects to a building’s existing WiFi network, and can make decisions at the door if the network fails. There are no wires to run and with door status monitoring and lockdown capability, the v.S2 is available in exit device, mortise and cylindrical lock configurations. www.sargent.com

Ingersoll Rand Security Technologies The WPR400 Wireless Portable Reader allows users to extend the reach of their access control systems. It provides a cache mode option for offline applications ranging from attendance, event admission, checkpoints, signal testing, mustering and perimeter expansion. The reader is also field-configurable to work as a Wireless Portable Signal Tester, making installation of wireless access control systems faster. LED indicators communicate valid (green) and invalid (red) credential status. www.ingersollrand.com

8 SECURITY PRODUCTS CANADA | Summer 2011

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PRODUCT PREVIEWS

VIDEO SURVEILLANCE Night Visibility

Video and Data Management & Retention

Vivotek The SUPREME series cameras are designed for high-end applications with high image quality in full HD or 1.3, 3, or 5-Megapixel resolution. Traditionally, megapixel cameras require a well-lit environment for optimal image quality. However, these megapixel cameras feature Supreme Night Visibility, which can reproduce colour and details under low light conditions. www.vivotek.com

Intransa Intransa Video and Data Management & Retention (VDMR) appliances enable physical security applications to run on HP ProLiant DL380 G7 servers.

Features include smoothing video recording and playback for reliable long term retention without risk of frame loss or storage fragmentation; integration of IP camera, management/viewing and storage networks; and single appliance usage to replace multiple commodity servers, and to run multiple applications simultaneously. www.intransa.com

Analogue-to-IP Video Transition Multiple Cameras at Multiple Sites OnSSI Ocularis is now offered in four different feature sets, all scalable to virtually any number of cameras at multiple sites. This allows users to meet their specific system needs and requirements — present and future — while offering alerting and video analysis features that until today were limited to enterprise-scale solutions. Users of all sizes and types are now able to boost the productivity of their entire security system, resulting in better security and lower cost of operation. www.onssi.com

Dome Camera IQinVision The Alliance-pro multi-megapixel H.264 Main profile vandal dome camera line supports VGA, 720p, 1080p, 3MP, and 5MP resolutions. Both ONVIF and PSIA compliant, it can be installed virtually anywhere and works seamlessly with the leading NVR/VMS software providers. Installation and maintenance are made simple due to a hinged pivoting shroud, custom designed EZglide megapixel focus lens and three-axis gimbal. www.iqinvision.com

HD Cameras JVC The Super LoLux HD line of 11 new V.Networks cameras are equipped with CMOS imagers that output full HD resolution, and offer multi-codec support, including M-JPEG, MPEG-4, and H.264.

The cameras also include new Clear Logic Video Intelligence (CLVI) image processing, which compensates for back lighting and digitally removes ambient fog, haze, rain or smoke. http://pro.jvc.com

IR for the Pelco Esprit Raytec RAYMAX ESP is a range of illuminators purpose designed to work in conjunction with the Pelco Esprit. The Esprit achieves high quality night-time images up to 100m in total darkness. RAYMAX ESP units allow for continuous 360° rotation and delivers illumination perfectly matched to the camera’s field of view.

Pelco engineered a specific version of Esprit to house the new illuminators. www.rayteccctv.com

10 SECURITY PRODUCTS CANADA | Summer 2011

Honeywell Security Group MAXPRO NVR SE is an all-in-one network video recorder designed to help organizations simplify the transition from traditional analogue video surveillance to the latest digital, IP-based technology. It includes pre-configured hardware, software, storage and all-required licenses in one box, allowing for easier set up than conventional NVRs. www.honeywellvideo.com

Analogue System GVI Security It is now simple to install an integrated system of DVRs, NVRs and IP cameras with a single video monitoring user interface for either PCs or mobile devices, such as iPhone. VideoPlus uses pure analogue hardware for the portions of the system that need the price point of analogue and pure IP devices for the portions that need megapixel performance. www.gviss.com

Video Storage Pivot3 The Pivot3 vBank Appliance addresses the growing influence of IT in video surveillance environments. The vBank adds compute resources to support more virtual servers, solid state disk drives to extend storage performance across general business applications and bundles VMware vSphere, VMware vMotion and VMware vCenter Server technologies to simplify management. The appliance provides both local VMware vSphere environments and scaleout storage resources across appliances. www.pivot3.com

Fixed Network Cameras Vicon The V960 line of fixed cameras deliver superior resolution, image quality and performance when used as part of any ONVIF-compliant video management system. These true day/night cameras are available in block, indoor dome, outdoor dome and bullet housings with a variety of lens options. All are offered with resolutions of 1080p, 720p and D1 (2 MP, 1.3 MP and VGA). www.vicon.com

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PRODUCT PREVIEWS Network Appliance

Remote Access to HD Video

Aimetis The Aimetis E3200Â is an all-in-one appliance that combines video analytics, video management and business intelligence into one device. The E3200 is designed for small footprint retailers, service stations, construction trailers and other applications that require simple installation and a compact size. The fanless appliance can be either DIN-rail or wall mounted, making it ideal for customers with limited space or challenging environments. www.aimetis.com

Avigilon The Avigilon Control Center Mobile (ACC Mobile) enables security professionals to connect to the Avigilon Control Center Network Video Management Software platform over any IP wireless network with Apple devices, including the iPad, iPhone, and iPod Touch. ACC Mobile enables operators to remotely view live and recorded surveillance video. Leveraging the Avigilon Control Center gateway web service, ACC Mobile can connect to an unlimited number of servers and cameras. www.avigilon.com

Unified Security Platform Genetec Security Center 5.0 now supports an embedded video recording and streaming engine. Additional features include an enhanced architecture that facilitates the installation and maintenance of the platform, third-party intrusion integration of alarm panels and perimeter detection devices, a new plug-in architecture for adding third-party integrations, standby and redundant archiving capabilities. Customers can configure and manage IP cameras and encoders, recording schedules and camera settings. www.genetec.com

12 SECURITY PRODUCTS CANADA | Summer 2011

DVRs with Mobile Apps Digimerge Technologies The DH104 and DH108 are advanced low-cost DVRs with mobile apps. The DH100 series comes in four- and eightchannel configurations and utilizes embedded Linux with H.264 compression while employing a similar user interface across the entire Digimerge Touch line-up. The CMS software enables remote viewing of up to 300 DVRs on up to eight screens, each displaying up to 64 cameras of live or recorded video. www.digimerge.com

MISCELLANEOUS Turn-Key Fiber Connectivity to PoE Cameras

Electronic Receive Service Tickets

Omnitron Systems Technology The miConverter 18-Module Chassis provides distribution of multiple fiber links from network equipment with RJ-45 copper interfaces. Up to 18 fiber links can be distributed to IP cameras in just 1.5 rack units of space. Omnitron’s new OmniConverter FPoE/SL media converter enables fiber connectivity up to 140 kilometers to IP cameras and injects PoE over the UTP cabling to power cameras. www.omnitron-systems.com

Micro Key Solutions Remote Technician allows technicians to electronically receive a list of their Service Tickets, view service history, create a “pick-list” of parts, type a summary of the service calls and put accounts on and off test. Mobile Virtual Operator is designed for installing technicians in the field to test the zones and to receive instantaneous status updates without having to call in and speak to an operator. www.microkey.com

UPS Unit

Ethernet Signal Transport

Alpha Technologies The FXM 350 UPS Module features dual AC and DC output for multiple loads, local or remote monitoring and control via USB and SNMP, and small footprint for wall, rack or enclosure mounting. The Micro 350, an outdoor UPS system, integrates the FXM 350 in a NEMA 3R enclosure with batteries, an adaptor plate and an optional distribution panel. www.alpha.com

Meridian Technologies The new DigiNET Ethernet product family includes media converters, managed and unmanaged switches, POE switches and SFP optical devices. All DigiNET products are hardened to ensure operation under the most demanding environmental conditions. www.meridian-tech.com

Power Management Flat Panel Wall Mount Video Mount Products The low profile FP-XMFB holds most medium-sized flat panel monitors from 32- to 52-inches and up to 150 lbs. Installed at only .85 inches off the wall, the mount has been designed with new thin and light LCD and LED panels in mind. www.videomount.com

Tripp Lite Tripp Lite has expanded its line of networkgrade power distribution units with new models in three series: Hot-Swap, Monitored and Switched PDUs. These latest additions provide customers with a wide range of power distribution and management options that meet the needs of multiple applications, from small servers to enterprise data centres.

Additional features include the ability to replace UPS systems without shutting down connected equipment, centralized network monitoring and individually switchable outlets. www.tripplite.com

Multiple Coax Tester Platinum Tools The 4Mapper Coax Tester helps troubleshoot and identify multiple coax cables connected to security cameras, televisions, monitors, routers and splitters. The individually identified custom remotes allow the user to track up to four connections at a time from the main cable box. www.platinumtools.com

Passive UTP Transceiver Hub Altronix The HubWayH16 Passive UTP Transceiver Hub integrates analogue cameras using structured cable. These hubs allow video and PTZ control up to 750 feet along with injected camera power over a single Category 5 or higher structured cable. This 16-channel passive transceiver hub features a low profile 1U EIA 19-inch rack mount chassis. It interfaces with virtually any distributed AC or DC power supply. www.altronix.com

Touchless Switches Camden Door Controls The line of Sure-Wave touchless switches offers new models that feature stainless steel faceplates; ideal for hospital, food processing facilities and other applications that require a resilient metal surface for harsh cleaners and disinfectants. The CM-324 Series stainless steel switches include both a single gang and double gang model with the choice of blank, graphic icon or graphic icon with ‘Wave to Open’ text. www.camdencontrols.com

For more information on the security industry’s latest product releases, please take a picture of this QR tag with your smartphone.

www.securityproductscanada.com | SECURITY PRODUCTS CANADA 13

ATTRITION BUSTER

How Much Money Are You Leaving on the Table?

BY NOT OFFERING VALUE-ADDED, BUNDLED SERVICES, ALARM DEALERS ARE SELLING THEMSELVES SHORT By Bob Harris

N

ow let’s follow up the question posed in the headline of this column with another: how well do you know your customers? In order to know what kinds of valueadded services to offer clients, you need to proactively analyze your customer base to identify who they are. Unless you make the effort to dig in and do this, you’ll never know what they really want or need.

The bottom line is that offering your customers very specific value-added service bundles not only significantly increases your profit, but also helps boost long-term customer retention.

You’ll also differentiate yourselves from competitors, much like the cable and phone companies are doing with their “big three” bundles of phone, Internet and digital cable. Like the cable and phone companies, security businesses also rely upon recurring monthly revenue. The goal is to use the core offerings already associated with and provided by the security industry to help improve your ability to bundle the right value-added services to the right customers and add to your RMR. Providing alarm systems and monitoring services is our core offering.

However, how many bundled service

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14 SECURITY PRODUCTS CANADA | Summer 2011

solutions can you think of that provide little to no out-of-pocket costs to you, but which will generate big returns in both recurring profit and customer retention? Here are two examples of creative added-value bundling.

First, as I already mentioned, you should know your customers. Now you can easily identify and target who among your residential customers have latch-key kids. Armed with this knowledge, you can make a personal phone call to simply say hello and let that customer know how grateful you are for the trust they placed in you to provide their security. Then you could inform them of a valuable new service being offered in exchange for a new monitoring agreement and the low price of only $5 or $10 per month, the security system they have in place could send an SMS text message to their cell phone when their child arrives home each day safely from school and disarms the alarm system.

If this interests them, you can also offer them a monthly or weekly system communication test feature so that the alarm panel automatically communicates with the central station. If the test signal isn’t received, you would contact the customer and let them know about a possible communication problem and schedule service. You might elect to even include this feature at no additional cost if they sign up for the latch-key kid package. How many $25 per month customers can you turn into $30 a month customers, plus get a new contract?

Today we have GSM, radio, video apps, notification, remote control, PERS, GPS and a host of other services we can bundle.

You are in a position to easily increase the value customers place in your company and boost profits. Don’t leave money on the table! It’s time to be creative with your customers and your services.

Bob Harris is president of Attrition Busters (www.attritionbusters.com).

With more than 30 years of experience in the alarm industry, Harris provides seminars, workshops and consulting services for private alarm companies.

He can be reached at 818-730-4690 or bobh@attritionbusters.com.

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INFORMATION SUPPLEMENT

EARN UP-FRONT CASH WITH ADT Travis Firth, regional director of ADT Security Services Canada, shares his thoughts on the benefits of authorized dealers programs for Canadian security companies Q: What are the benefits of the ADT Dealer Program?

and residual for your accounts. Keep in mind that you must investigate all aspects of the program, including marketing programs, residual pay outs, funding cycles, just to name a few. Time and time again, ADT comes up as the clear choice in all of these aspects.

A: Far too many to list all of them, but for the most part we give dealers the ability to leverage their business on the marketability of North America’s #1 security company.

With our program, dealers are immediately recognized by the “ADT Authorized Dealer” stamp and essentially can add 130 years of experience to their existing business. With the name ADT attached to their business, they can quickly grow their customer base and their bottom line.

Q: How do dealer programs help alarm companies grow their business?

A: The key to the ADT Authorized Dealer Program is giving the dealer the ability to grow their business by brand name recognition. ADT is well known as North America’s largest security company.

Q: What is the basic profile of an alarm company that would fit well into a dealer program?

A: Our Authorized Dealer Program focuses on the residential side of the alarm industry. Any alarm company with the ability to market themselves to their local residential communities and even expand into other residential markets will be able to quickly benefit from our program.

Q: There are many dealer programs in the industry today. What factors should an alarm company consider when deciding whether or not to join a dealer program?

A: A dealer program is designed to offer a strong marketing vehicle that will provide up-front cash flow. The ADT Dealer Program is also designed to build a

Q: What do you see as the future for dealer programs?

monthly residual on top of that up-front cash. Most independent dealers look to one day sell what they have built up over the years. This is common and understandable. What they need to understand is that with the ever-changing market and cost involved in maintaining and servicing their accounts, as well as the rate of attrition, it may be better to sell today what you were thinking about selling in the future.

Not only will you have cash in hand up front at a predetermined multiple, but ADT gives you a much stronger name to market your business on. Whether you are a start-up company or an existing alarm company, the ADT name will immediately add value to your name when selling to the average consumer.

Q: How should a dealer choose which dealer program is best for his company?

A: A dealer program is designed to offer a marketing vehicle that can provide up-front cash flow. Keeping these key factors in mind, your choice in a dealer program should be determined on the company that you feel has a higher level of “Brand Name Recognition,” as well as pays a fair multiple

16 SECURITY PRODUCTS CANADA | Summer 2011

A: I believe that more and more dealers are understanding the benefits of “up-front cash” and their abilities to grow their business with the recognition of association to a larger identity. With ADT’s brand name recognition across North America, your company can gain immediate value as we all know consumers will nine times out of 10 buy brands they recognize over ones they do not.

Q: What changes and new features do you have planned for the ADT Dealer Program?

A: We are in some very exciting times. We have new interactive product offerings on the horizon giving homeowners the ability to have more control and benefits with their security system. Essentially, making the system a bigger part of their daily activities. Within the dealer program itself, we continue to add additional support across Canada, value-added marketing, more training for new and existing dealers, aggressive pricing advantages through our chosen manufacturing and distribution partners, as well as annual dealer conferences to discuss the needs of the dealer and the demands of the industry itself.

For more information on how your company can join ADT’s Authorized Dealer Program, contact Travis at 416-930-9862; tfirth@adt.ca.

SECURITY TRENDZ

Happy Birthday

IP VIDEO! A LOOK BACK (AND AHEAD) OF 15 YEARS OF IP VIDEO IN THE SECURITY INDUSTRY

By Jack Kohane

N

orman Fiset is amazed how far today’s video surveillance systems have come from the days of analogue tube cameras connected to a VCR. However, he admits that since the advent of IP video into the Canadian security marketplace 15 years ago, this sophisticated CCTV tool hasn’t gone far enough.

“Many people still fear the technology,” remarks the president of Québec-based Panavideo Inc., a security system integration company specializing in large projects, such as airports, prisons and university campuses. “From the moment the technology appeared, its entry was slow. Products were expensive, [sometimes] 25 per cent higher compared to analogue. It was tough to swallow.”

18 SECURITY PRODUCTS CANADA | Summer 2011

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Recognizing the potential of IP video from those early days, Fiset recalls that manufacturers were hesitant to talk about their latest innovation. “The product was available but not really ready — camera lighting quality and resolutions weren’t great. The bandwidth required to transmit IP then was enormous, and few customers had that kind of network infrastructure. Manufacturers had to make improvements.”

Manufacturers did, but despite constant upgrades in the technology, the uptake hasn’t kept pace. Today’s IP cameras may come packed with flexibility features, including remote accessibility and live video from selected cameras that can be viewed from any computer, as well as from many mobile smart phones and other devices, yet IP video has only managed to capture about 25 per cent of the security surveillance market.

Fears persist, Fiset finds.

“When it comes to networks and computers, many security installers aren’t that tech-savvy yet,” he observes.

“They view migrating to IP as a major challenge. Education could give them greater understanding of IP’s advantages over [traditional] CCTV systems.”

Echoing that sentiment is Robert Moore, the Canadian manager for Swedish-based Axis Communications, a leading developer of IP video cameras.

“The adoption of network video is beginning to resonate with security installers and the average end user now that more of us are employing HDTV in our homes,” he states from his office in Mississauga, Ont. “We see for ourselves the superior image offered by network video.”

That level of image clarity mirrors the evolution of Axis in the network “connectivity” space. A start-up in the late 1980s, Axis launched one of the first network cameras (the Axis 200) in 1996. Designed for the purpose of monitoring and equipped with a builtin web server, the Axis 200 enabled access to its images from any web browser, from anywhere in the world.

From 1998-2000, Axis began development of IP-based connectivity,

coinciding with developments in wireless data and voice communication, as well as the convergence between fixed and wireless networks, between protocols and applications, and between analogue and digital technologies. The drift away from analogue for security surveillance began in the mid-2000s with megapixel IP-camera resolutions of 1280x1024. Megapixel IP cameras are now common in the industry.

One of the challenges of HD surveillance systems is that security integrators implementing them now have a new variable to understand. Unlike analogue surveillance systems, HD surveillance cameras are available in many different resolutions. Integrators must know how to select cameras with the appropriate resolution for the application in order to capture both situational awareness and detail effectively.

To help security professionals do that, most top-tier players in the IP video market offer a range of fixed network cameras, fixed dome network cameras, PTZ (pan/tilt/zoom) cameras and PTZ dome cameras. Video encoders are paramount to help customers migrate analogue CCTV systems into IP-based video solutions.

Within the security surveillance market that migration trend is accelerating, according to Moore, who says, “Forward thinkers are preparing themselves now to meet the coming changes in their industry head-on. Education is the tipping point.”

In response to this need, Moore points to the Axis Certification Program, newly launched in Canada. To become certified, individuals must pass an advanced test that proves their proficiency in network video technologies, products and best-practice techniques.

Vy Hoang already knows that IP video is the only way to go.

“It just makes sound sense for our customers,” comments the executive vicepresident of sales and marketing at i³ International Inc., a Toronto-based designer, manufacturer, and supplier of digital video technologies. “It is human nature to resist change and it is no different in the security industry. IP is to

security video right now what Blu-ray is to the home disc player market. Suddenly the industry offers a new standard with better quality, functionality and more features. Just as it’s taken a couple of years for consumers to warm up to accepting Blu-ray as the new video disk standard, security integrators and businesses will also be initially slow in accepting IP as the new standard for their old outdated analogue security video systems. But once they do, they won’t know how they ever lived without them.”

Advanced technologies like 5MP cameras and 16MP cameras add their own momentum to the movement towards superior image quality.

“There is no doubt that this new breed of technology can enhance security and reduce investigation times by capturing video that provides rapid, actionable evidence in place of the blurry, low quality images the industry was accustomed to,” says Keith Marett, spokesman for Avigilon, a Vancouver, B.C. designer and manufacturer of HD surveillance systems.

In the name of education, the company recently opened Avigilon University, providing training and certification programs (available via online training modules) accessible to its integrators and end user customers. “The industry is beginning to understand that to achieve enhanced video surveillance quality it’s not just a question of improving camera technology. Rather, an end-to-end surveillance system that includes network video recorders and network video management software platforms designed specifically for HD and megapixel surveillance is needed.”

As for Fiset, he forecasts networked surveillance tools as the biggest change to hit the shores of the security landscape. “The technology will impact more of the decisions security professionals must make about the most effective electronic security strategies available to them from here on in. The industry is waking up to the fact that this is technology of the future.”

Jack Kohane is a freelance writer in Toronto, Ont.

www.securityproductscanada.com | SECURITY PRODUCTS CANADA 19

SPC PRODUCT FOCUS

IP VIDEO

IP Security Solutions

HONEYWELL SECURITY GROUP 2700 Blankenbaker Pkwy, Suite 150 Louisville, KY 40299 Tel: 1-800-796-2288 www.honeywellvideo.com

For a complete IP security solution, Honeywell is the world’s premier security provider. We offer a complete IP solution—from our flagship video management platform and robust portfolio of recording solutions, to our IP camera family, which includes a full line of high definition cameras. The Honeywell Open Technology Alliance forges strategic relationships with third-party vendors to give you ultimate flexibility when designing IP security systems—so you can capitalize on our open IP architecture and use the third-party equipment you already have in place to hold down costs and transition to IP with confidence and ease.

Ethernet Over Coax EoC

NVT — NETWORK VIDEO TECHNOLOGIES 4005 Bohannon Drive Menlo Park, CA 94025 USA Tel: 650-462-8100 www.nvt.com

The Ethernet over Coax (EoC) solution is designed to support coax-based legacy CCTV installations that are migrating to IP. The Model NV-EC1701 Ethernet over Coax EoC Transceiver is a media converter that allows 10/100 BaseT Ethernet and PoE power to be transmitted up to 5,000 ft using new or existing coax cable. Transceivers may be linked together using BNC “T” adaptors, forming a network that supports up to (4) IP/Megapixel cameras. The NV-EC1701 is covered by a limited lifetime warranty, and are UL and cUL listed, and CE, RoHS, and WEEE compliant.

Spectra HD Video PTZ High-Speed Dome

PELCO BY SCHNEIDER ELECTRIC 3500 Pelco Way Clovis, CA 93612-5699 Tel: 800-289-9100 www.pelco.com

Pelco has taken its industry-leading Spectra®PTZ dome into the world of high definition with the introduction of Spectra HD. When the best possible quality image is your number one priority, Spectra HD delivers crystal-clear images via IP for live streaming to a standard Web browser, Endura, Digital Sentry or other HD video management systems. Spectra HD features open architecture connectivity for third-party software recording solutions, allowing integration into virtually any IP-based HD system. Incorporating the award-winning Sarix technology platform, Spectra HD delivers 960p resolution, built-in analytics, 18x optical zoom, USB expansion slots and, of course, 360° continuous pan rotation for the precision and control you demand. Spectra HD is the new definition of quality and performance for high-speed dome positioning camera systems.

IP/Network Speed Dome

EVERFOCUS 1801 Highland Ave., Unit A Duarte, CA 91010 Tel: 626-844-8888 Fax: 626-844-8838 www.everfocus.com

The EPN3600 is an IP/network speed dome, PTZ camera that features H.264/MPEG4/MJPEG digital signal output for simultaneous live monitoring and high resolution recording. It supports smart auto tracking to detect any moving object and follows the object within the lens area of coverage. Other features include support of four independent video streams that can provide different compression formats and resolution, built-in network interface (10Base-T/100Base-TX) for remote monitoring, smart wizard settings for various event and schedule recording conditions, day/night function with removable IR cut filter, 192 preset positions, programmable auto panning, 16 tours, 4 patterns and smart alarm reaction & resume after alarm options.

20 SECURITY PRODUCTS CANADA | Summer 2011

Committed to supporting your IP and security needs with a full range of security solutions and 41 branch locations across North America

RedeďŹ ning IP...

North America’s Largest Independent Security Distributor Tri-Ed Distribution www.tri-ed.com 800 398 7282 Calgary, Edmonton, Halifax, Montreal, Ottawa, Quebec, Scarborough, Toronto, Vancouver & Winnipeg

CCTV CORNER

It’s All About the Pixels DESIGNING TODAY’S CCTV SYSTEMS REQUIRES KNOWING THE DIFFERENCES BETWEEN MEGAPIXEL AND HD CAMERAS

By Charlie R. Pierce

E

veryday of our lives, we see the marvels of digital technology coming of age. Because of that, we have techniques and technologies that have the ability to inundate us or define us in our never-ending quest to design the perfect CCTV system. However, the key to it all comes down to two simple words: bandwidth and storage.

On the one hand we need to be able to bring all of our video images to a single point for manipulation and control.

This is purely analogue thinking. On the other hand, we need to pay very careful attention to our ever expanding, but ever costly, storage capacities. With both features, we must be very cautious not to remain too long in the analogue world. Our controlling features are now

available throughout our entire system, such as in the camera, switchers and nodes, and our storage is now available via multiple sources and locations including the DVR, NVR, camera, node and Internet.

As such, we are now confronted with a new dilemma when working with CCTV: megapixel versus high density (HD) technologies. Megapixel is not new and has been evolving over the past six or seven years while HD has really just taken our world by storm. The real question is whether there are any real differences between the two.

Mega refers to an overall grid configuration of millions of pixels, while HD is often referred to as 1080P. It too has millions of pixels, two million to be

22 SECURITY PRODUCTS CANADA | Summer 2011

exact or two megapixels. So what are the differences? There are four significant differences from this point forward.

• Megapixel cameras are designed for a 4:3 ratio screen (analogue base) whereas HD is designed for a 16:9 ration screen (digital base).

• Megapixel cameras present their images as a single frame of information whereas the magic letter “P” in the 1080P camera refers to progressive scan.

• Megapixel cameras have the ability to “multi-stream” video images whereas the current HD cameras can only send a single stream of video information.

• Both megapixel and HD cameras are H.264 compliant.

Charlie Pierce is president of Leapfrog Training & Consulting (www.ltctrainingcntr.com), which provides a wide-range of services, including live seminars, plain language technical manuals, self-administered DVD training programs, certification testing programs, PDF program downloads, Internet based training classes and webinars, generic CCTV product support, and Internet informational sites.

We are committed to your success In the security business, trust is everything– between you and your customers and between you and your business partners. At SecurTek, we pride ourselves on partnering with Dealers who value trust and Service Excellence.

SecurTek offers a range of services to help you attract and retain customers. Take SecurTek Video Monitoring: it offers customers a more complete security package that can include event-based recording, remote video verification and 24/7 remote video monitoring. Your customers can choose from a variety of video monitoring options to exactly suit their needs and budget.

SecurTek is a successful, respected monitoring service provider that does not compete with Dealers. Any sales leads we get are passed directly back to our Dealers.

The SecurTek Dealer program helps your business succeed.

Join Today!

Our winning reputation can be yours.

Security

Home Manager

Video Monitoring

Medical Alert

For more information please contact our Dealer Relations Team at 1-877-777-7590 or by email at dealer.relations@securtek.sk.ca, or visit us online at securtek.com

TECH TIPS

Securing Identities in a Portable World

W

hen we think of identity we tend to think of the card we carry it on.

However, in today’s world of smartphones, memory sticks, USB tokens and other mobile devices, that same identity can now be embedded into significantly more form factors using Near Field Communications (NFC) and other technologies. The only way for these platforms to be secure, however, is with a new way of provisioning portable virtual credentials that can be used to open doors, buy tickets and execute other secure transactions.

Moving virtual identity credentials from one platform to another requires that readers and credentials operate within a trusted boundary where all cryptographic keys governing system security can be delivered with end-to-end privacy and integrity.

Within this trusted boundary, portable credentials also must adopt a new data structure.

With this new access control data structure, data objects and their companion interpreters behave like traditional cards and readers, but using a significantly more secure, flexible and extensible approach. Because they’re portable, the data objects can reside on traditional contactless credentials and many different mobile formats. They also act as data wrappers to provide additional key diversification, authentication and encryption while guarding against security penetration. And since they use open standards, data objects can grow in security capabilities while traditional architectures remain stuck in a fixed definition.

In today’s data-rich world, it isn’t enough to be connected every where, we also need to be secure. The use of device-independent data

structures deployed within a trusted boundary makes this possible. This new model will enable the migration of physical access control technology beyond traditional cards and readers into a new world of configurable credentials and virtualized contactless solutions that can be securely provisioned, no matter where they are or how they are connected. Additionally, users will have the flexibility to add levels of security, customize security protection and extend system capabilities while preserving their investments in the existing device infrastructure and applications.

Brad Jarvis is the vice president of strategic product initiatives at HID Global (www.hidglobal.com)

The Recurring Revenue Model and Fire Alarms

F

or those security dealers who have approached me time and time again to explore expanding their business to include commercial fire alarm installation, maintenance, monitoring and inspection, now is the time to do it! Fire alarm sales can open doors to new clients while serving as yet another business offering for existing customers – and it comes with recurring revenue.

On a national level, there are three primary fire alarm standards derived by Underwriters’ Laboratories of Canada (ULC) that you need to know: CAN/ULCS524 Installation of Fire Alarm Systems, CAN/ULC-S536 Inspection and Testing of Fire Alarm Systems, and CAN/ULC-S537 Verification of Fire Alarm Systems. Also in effect are local requirements, which vary between jurisdictions, including provincial and municipal.

Be sure to learn those codes and form a relationship with the authorities enforcing them.

You and your technicians should know the Authorities Having Jurisdiction in your area and you should always go to them first for confirmation on a system before installation – not permission after the fact. Fire alarm installers must also take out an electrical permit, which will be closed off with an inspector checking the work.

Training to become qualified to install fire alarms is available through a majority of colleges nationwide, offered both on campus and through online programs. Also, training on general fire alarm system design to programming on specific systems is available from a variety of sources.

Membership in the Canadian Fire Alarm Association and other alarm/security associations can also open doors to various training and networking opportunities. Lastly, do not overlook the educational sessions your local security equipment distributors offer on a reg-

ular basis. These are generally free and can put you in touch with the manufacturer’s representative in your area, who can be a good resource of technical information in the future.

Whether you choose to simply install and service systems or provide the complete package of monitoring and annual inspections too, the business of fire alarms offers many avenues of recurring revenue. Once you have a strong understanding of fire alarm technology, installation and the applicable codes, this new venture could set your business apart from its competitors while contributing to your bottom line.

Howard Diamond is a 20-year veteran of the fire alarm industry and national sales manager for Fire-Lite Alarms (www.firelite.com), a manufacturer of commercial fire alarm systems.

The Different Types of H.264 Codec

T

he H.264 codec for compressing and decompressing video comes in several varieties. There are actually 17 different versions of the H.264 codec.

Blu Ray and Broadcast HDTV utilize the High Profile Standard (Level 4.1 of H.264) and can deliver full 1080P resolution. This standard of H.264 is very CPU and storage intensive and is rarely used in the IP video surveillance space for this reason.

The Baseline Profile of H.264 takes up less CPU and storage, but cannot deliver the high

quality video that the High Profile Standard delivers. The Baseline Profile is the standard most commonly utilized in IP Video Surveillance systems. Then there is MJPEG, which offers very high quality video, requires less processing power, but will need more storage space and much more bandwidth. The availability of lower cost, faster switches can negate some of the bandwidth issues of using MJPEG compression. In addition, with the cost of storage decreasing steadily, MJPEG is a viable standard for IP video when quality is

24 SECURITY PRODUCTS CANADA | Summer 2011

the most important feature required by the customer.

It is essential to determine the proper codec required as part of the system design so that the end user ultimately receives the video quality needed and the system performance desired.

Jeffrey A. Stout is network solutions manager for Tri-Ed/Northern Video Distribution (www.tri-ed.com).

How Much Insurance Do I Need?

H

ere’s the age old question that has been asked over and over again: how much insurance should I buy? The most simplistic answer is how much can you afford to lose or pay out of your own pocket?

Regardless of the size of your business, the type of insurance you buy is relevant. Whether or not to purchase liability insurance is an easy answer. It is required, no questions asked. But how much should you buy?

A million dollars is bare bones minimum, but the questions you have to ask yourself are: who are your clients? How big is your business? What services are you providing to your customers?

Theoretically, the more revenue you generate, the more customers you have and the greater the potential that something can go wrong.

If your employee fails to live up to that commitment you must be prepared for the fallout and what may be the worst-case scenario. You should also check to see if any of your customer’s contracts have a requirement for a certain level of liability coverage.

If you’re working with large corporations, municipalities and/or any level of government they will have a minimum requirement and that limit of insurance will need to be maintained for the duration of the contract. Reviewing these questions will help determine the limit of liability you carry.

You can also lower the premium without compromising the coverage by increasing the policy deductible. The typical deductible for a liability policy is $1,000 for any one loss – this is what you would be responsible for paying in the event of a claim. Increasing the deductible can result in premium savings. There are exceptions, but ask your broker and he or she can guide you through the process – it’s their job!

A lock with an

Audit Trail Time Zones No Wires Easy Retrofit Fits mechanical only locks as well No Battery in Lock, only in key

Karen McGee is an account executive with Shaw Sabey & Associates Ltd. (kmcgee@shawsabey.com), insurance brokers in Vancouver, B.C. She works with small and large businesses including installation companies, monitoring stations, manufacturers and distributors.

Electro-mechanical high security locks NOW AVAILABLE WITH REMOTE PROGRAMMING Send instructions, receive audits, cancel keys from anywhere to anywhere in the world!

Take a picture of this QR tag with your smartphone to view Security Products Canada’s online MarketPlace.

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ABLOY

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an ASSA ABLOY Group Brand

INC.

fax 1 800 730 3570 e-mail info@abloy.ca www.abloy.ca

SECURITY PRODUCTS CANADA 25

EVENTS

IN THE NEWS HID Global has extended the benefits of its Identity on Demand services to include a secure web portal that enables customers and channel partners to monitor and manage all aspects of card personalization projects, from design and ordering through data transmission, multi-colour printing, programming and on-time delivery anywhere in the world.

Honeywell has seen a 30 per cent monthly increase in the number of dealers and integrators using its NetAXS-123 access control offering since the solution’s launch in July 2010. The company says the numbers reflect a growing trend of security dealers and integrators introducing access control technology to small-to-mid-size customers who have a limited number of doors to secure.

OnSSI has launched the OnSSI Financial Services Program that enables customers to finance an entire IP-video surveillance and security project, including software, hardware, labour, maintenance and training, without using their own cash or existing credit lines.

Tri-Ed / Northern Video Distribution welcomed more than 200 guests to its annual Canada Night customer appreciation event with a standing room only reception held at Margaritaville in Las Vegas on April 7. In other news, Tri-Ed has added Panasonic Business Telephone Systems as a vendor partner. iControl Networks announced a partnership with C24 Interactive, a brand within Connect24, which is under the Tyco Security Products Brand Portfolio.

Delta Scientific announced the successful full scale crash test and product release of its 20-foot MP5000 portable vehicle barricade system.

ADT Commercial Security has achieved Platinum certification in the Dealer Service Certification Program for Honeywell’s security enterpriselevel products.

Verint Systems announced its Nextiva Video Management software has been integrated with Automatic License Plate Reader (ALPR) technology provided by INEX Technologies.

Digital Monitoring Products has released a Web Services Application Programming Interface for use by security system dealers and central stations.

Hartmann Controls has moved into a new state-of-the art facility in Barrie, Ont. Pelco by Schneider Electric has a new reward program, Partner Advantage, aimed at delivering discounts, rebates, training and support to its partners.

The Go!Control panel of 2GIG Technologies has been recognized as the Security Product of the Year by the TechHome Division of the Consumer Electronics Association.

Matrix Systems is forming a value-added reseller network to provide sales, installation, integration and customer support for its new product offerings, Frontier Web Essentials and Frontier Universe.

Senstar has joined the Society of Chemical Manufacturers and Affiliates (SOCMA).

In 2011, NOTIFIER by Honeywell will host a series of free educational sessions throughout seven major cities in Canada.

Infinova has announced that surveillance security integrators that become members of its new Certified Integrator Program will receive differentiated pricing, warranties, products and services. In other news, Infinova has become the newest member of the HDcctv Alliance.

ISC West had a 10 per cent increase in attendance this year (pending thirdparty audit results).

BICSI has released its latest publication, the Information Technology Systems Installation Methods Manual, 6th edition.

Generation3 Capital, LLC & Waveland Investments, LLC have acquired a controlling interest in Fluidmesh.

26 SECURITY PRODUCTS CANADA | Summer 2011

June 14-15, 2011 SC Congress Canada.

Toronto, Ont. www.sccongresscanada.com June 15, 2011 CANASA’s Security Canada West.

River Rock Casino Resort.

Richmond, B.C. www.securitycanadaexpo.com June 22, 2011 Anixter Showcase.

Vancouver Convention Centre.

Vancouver, B.C. www.anixter.com July 7, 2011 ASSA ABLOY Mobile Innovation Showroom.

Calgary, Alta. www.assaabloy.ca Sept. 14, 2011 CANASA’s Security Canada Atlantic.

Holiday Inn Halifax Harbourview.

Dartmouth, N.S. www.securitycanadaexpo.com Oct. 19-20, 2011 CANASA’s Security Canada Central.

Toronto Congress Centre.

Toronto, Ont. www.securitycanadaexpo.com

The Security 5K/Mission 500 Charity Run on the second day of ISC West raised more than $80,000 US. Proceeds will sponsor 240 children for a full year, providing food, water, education and health-care services.

OzVision has created a program to provide dealers of all sizes with the ability to compete in the hosted videoas-a-service (HVaaS) marketplace.

Avigilon’s Control Center Enterprise Network Video Management Software with HD Stream Management has been integrated with the Software House C•CURE 9000 security and event management system.

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WHERE ALARM & SECURITY DEALERS GO SHOPPING LOOKING FOR A MOTION DETECTOR? WHAT ABOUT A MANAGED ACCESS CONTROL SYSTEM? HOW ABOUT THE LATEST IP VIDEO CAMERA?

FIND IT ALL AND MORE AT SECURITYPAGES.CA - YOUR ONLINE SECURITY MARKETPLACE FOR SECURITY PRODUCTS, SOLUTIONS AND SYSTEMS

IN THE NEWS

WHAT’S NEXT? J.F. Champagne, executive director of CANASA, provides update on Toronto’s new fire alarm bylaw

SPC: How has the recent “false” fire alarm bylaw in Toronto affected the security and alarm industry?

JFC: We’re seeing our members stopping or curbing the promotion of life safety devices attached to monitoring systems in the City of Toronto. The second thing we’re seeing is that monitoring response centres are taking the approach of not dispatching Toronto Fire Services upon activation of a fire device. It’s a bit of a concern to us, obviously, but homeowners are being told that Toronto Fire Services will be notified but not dispatched because the potential fine at $1,200 is far too high.

SPC: What is CANASA’s position on this issue?

JFC: Our position has always been to make an exemption for single-family homeowners.

We recognize the right of the municipality to

raise fees, specifically when it targets repeat offenders, but definitely single-family homeowners on the first offence should not be charged. We’ve also received a motion from the [City of Toronto’s] Licensing Committee that recognized that this is a bad bylaw and it’s punitive to consumers and single-family homeowners. We need to have a system that will remove the pressure on singlefamily homeowners to be fined on the first offence.

JFC: What you’re going to see is an on-going erosion of the number of people who have monitored alarm systems in their homes, but it might also send a message to other municipalities that this is a way to find an additional source of revenue. Let’s all understand that this is about money. It has also put them in a position of changing their marketing approach a bit. From what I understand, security companies are now curtailing their efforts to promote life safety devices.

SPC: What has been the response from customers and your membership in regards to this bylaw?

JFC: It’s a really big concern. Obviously, one plays with the choice, which we suspect that many homeowners will choose not to have Toronto Fire Services notified because of the fear of getting a large fine.

As a general consensus by our members, the social contract between public responder and the public is eroding. The public expects that fire service is something they should be able to have and enjoy.

SPC: What’s the next step in CANASA’s battle against this bylaw?

JFC: We’ve officially received a letter from the Licensing Committee, informing us that the Toronto Fire Chief will be creating a committee [to work on solutions and address the effects of this bylaw long term].

We’ll be formalizing some solutions and alternatives to the consequences of the current bylaw with a lot of political support to move our agenda along. We’re trying to get as much traction towards city councilors prior to our meeting with the Standard and Licensing Committee. However, it’s been hard for us to measure so I can’t really say to what extent we’ve had success with our members and the city councilors.

SPC: If the elements of this bylaw do not change, how will this affect the security and alarm industry?

APPOINTMENTS

APPLICATIONS The University of Miami has installed more than 350 IQinVision megapixel cameras throughout its main campus.

Robert Boucher

Hervé Fages

Todd Dunham

Kyle D. Summers

Milestone Systems’ IP video management software is being used by Coastalwatch, an innovative analytics and media content company that services international surf life saving and coastal management needs.

Eastern Michigan University is utilizing Verint Systems’ next generation Nextiva Video Management software to advance the security of its facilities.

Keith Marett

Yoav Stern

Mark Novak

Steve Van Till

• EverFocus has appointed Robert Boucher of JBRB & Associates its

The Plano Independent School District in Texas is updating its CCTV systems with 16-channel network video recorders and a variety of V.Networks IP-based cameras from JVC.

Eastern Canadian representative. Boucher has been involved in the Québec security industry for more than 10 years.

• Pelco has named Hervé Fages senior vice president, Global Product Marketing.

• Matrix Systems has named Todd Dunham its southeast regional sales manager and Kyle D. Summers its north-central regional sales manager.

• Avigilon has appointed Keith Marett its new director of marketing and communications.

• DVTel has appointed Yoav Stern as president and chief executive officer.

• Senstar has hired Mark Novak to head up Senstar Limited, the company’s U.K.-based operation responsible for the territories of Great Britain, Ireland and the Middle East.

• Steve Van Till, Brivo Systems’ president and CEO, has been appointed chair of the Security Industry Association’s Standards Committee.

28 SECURITY PRODUCTS CANADA | Summer 2011

In the China Pavilion at the most recent World Expo in Shanghai, Hikvision deployed an intelligent video surveillance system, including hybrid DVRs with video analytics features, HD cameras and speed domes, as well as video management software.

Using IndigoVision’s distributed IP Video solution, E.ON Benelux has extended the use of surveillance at two of its electricity generating stations in Rotterdam, Netherlands, to process control, health & safety and logistics, as well as site-wide security.

Grosvenor Technology’s JANUS access control system has been used by independent family brewer, Robinsons, to migrate its aging system to the latest IP network-based solution.

PRODUCT INDEX COMPANY NAME

WEBSITE

PAGE #

COMPANY NAME

WEBSITE

PAGE #

Aimetis

www.aimetis.com

12

Kantech

www.kantech.com

Alpha Tecnologies

www.alhpa.com

13

Meridian Technologies

www.meridian-tech.com

13

Altronix

www.altronix.com

13

Micro Key Solutions

www.microkey.com

13

Arrow Lock

www.arrowlock.com

Napco

www.napcosecurity.com

Avigilon

www.avigilon.com

Bosch Security Systems

www.boschsecurity.us

Camden Door Controls

www.camdencontrols.com

Data Management

www.visitorpasssolutions.com

Digimerge Technologies

www.digimerge.com

DSC

www.dsc.cm

6

Elk Products

www.elkproducts.com

6

Genetec

www.genetec.com

GVI Security

www.gviss.com

HID

www.hidcorp.com

Honeywell Security Group

www.security.honeywell.com

10

Honeywell

www.honeywell.com/security

8 12

8

6

Omnitron Systems

www.omnitron-systems.com

13

6

OnSSi

www.onssi.com

10

13

Pivot3

www.pivt3.com

10

Platinum Tools

www.platinumtools.com

13

Raytec

www.rayteccctv.com

10

Rutherford Controls Int'l.

www.rutherfordcontrols.com

8

RF IDeas

www.rfideas.com

8

12

Sargent (Assa Abloy DSS Canada)

www.sargent.com

8

10

SDC Security

www.sdcsecurity.com

8

Stanley Access Technologies

www.stanleyaccesstechnologies.coom

8

STI

www.sti-usa.com

8

6

Tripp Lite

www.triplite.com

13

6 12

6

Ingersoll Rand

www.ingersollrand.com

8

Vicon

www.vicon.com

10

Interlogix

www.interlogix.com

6

Video Mount Products

www.videomount.com

13

Intransa

www.intransa.com

10

Visonic

www.visonic.com

6

IQinVision

www.iqinvision.com

10

Vivotek

www.vivotek.com

10

JVC

www.pro.jvc.com

10

Zebra Technologies

www.zebra.com

8

AD INDEX COMPANY

WEB SITE

COMPANY

WEB SITE

www.abloy.ca

www.microtec.ca

www.adt.ca

www.myguard.ca

www.AssaAbloyCanadaDSS.Ca

www.ntv.com

www.canasa.org

www.pelco.com

www.dsc.com

www.securtek.com

www.everfocus.com

www.specotech.com

www.gsbattery.ca

www.tri-ed.com

www.security.honeywell.com

www.vicon-security.com

www.logicmark.com

www.securityproductscanada.com | SECURITY PRODUCTS CANADA 29

POINT OF VIEW

Beating the Drum for Interoperability THE GROWTH OF ONVIF-COMPLIANT PRODUCTS IS MAKING LIFE MUCH EASIER FOR SECURITY DEALERS AND SYSTEM INTEGRATORS By Steve Surfaro

A

s an alarm dealer, you have probably heard the industry’s drumbeat for true plug-and-play functionality between components of network video or access control systems from different manufacturers over the past few years. Perhaps you’ve also experienced first hand the pains of designing a video surveillance system for a mid-sized commercial customer, using best-ofbreed camera and recording technology only to find that the products don’t work together as seamlessly as promised.

That sting of unrealized promises may soon be over. Since its introduction to the market nearly a decade ago, IP–based systems have held the potential of true plug-and-play network video components, but only recently has the technology been delivering on that premise. Thanks to the work over the past two years by ONVIF, an industry

consortium comprised of more than 240 members in the IP video space, a multitude of products are readily available on the market that are conformant with ONVIF’s global interface standard, first released to the market in late 2008.

Today, the specification has rapidly gained industry acceptance from multiple channels in the market, including manufacturers, consultants, security dealers and end users.

As adopters of the standard, alarm dealers can see benefits from the growing popularity of the ONVIF standard, which specifies how network video devices communicate with each other.

This means that an IP camera bearing the ONVIF logo can be plugged into an ONVIF-conformant IP video management system. Almost immediately, the two components can send and receive information from one another without

30 SECURITY PRODUCTS CANADA | Summer 2011

additional interfacing software or the need to adhere to a proprietary platform or vendor for compatibility between components.

This type of product interoperability helps to remove much of the complexity of network video system design and product selection for security installers, as well help decrease costs in several areas of the design/build process. Many times, security firms spend costly hours in the field conducting product interoperability testing, a crucial step in readying a system for the customer, to ensure that video components will work together as part of an overall system.

ONVIF conformant products can dramatically reduce the time spent in this process, since the devices have been precertified to work together, resulting in much faster results and fewer cost overruns stemming from compatibility issues.

Alarm companies looking to brand their own solutions to the market — whether for a regional, national, residential or commercial market — can also use the ONVIF specification to streamline internal product testing in determining the right technology selections for the solution.

There is no question that using ONVIF conformant products can significantly reduce the time to market for these types of solutions by cutting product interoperability testing times in the testing lab and letting the solution be rolled out at the branch level.

Steve Surfaro is industry liaison and ONVIF specialist at Axis Communications and a member of the executive committee of the ASIS Physical Security Council.

turbo-charged!

Put your sales in overdrive with Honeywell’s VISTA Turbo Series Honeywell's popular VISTA commercial and high-end residential control panels have been enhanced with exciting new capabilities and features to help you grow your business. Faster clock speed and enhanced software deliver more robust system performance and enhance the end-user experience. VISTA Turbo seamlessly integrates with Honeywell's WIN-PAK® access control systems, making it an ideal fit for larger installations. It also supports up to six colour graphic touchscreen keypads and is compatible with Honeywell's Total Connect 2.0*—providing consumers with security system control on the go while providing you with an excellent opportunity for RMR. VISTA Turbo. Simply a great way to drive new business.

For more information, please call 1-800-467-5875 or visit www.honeywell.com/security/canada Enhancements are available on models VISTA-128BPT and VISTA-250BPT *Total Connect 2.0 available on VISTA-128BPT. © 2011 Honeywell International Inc. All rights reserved.