Maslen Estate Agents - 2023 Company Brochure

Are you home yet?

With three branches in prime locations around Brighton we have more than 24 years experience in matching buyers and sellers, tenants and landlords, developers and investors in order to get the very best outcome.

Our vast experience gives us an unrivalled knowledge of the area which is one of the reasons that we have become one of the highest selling estate agents in Brighton & Hove. The main thing that sets us apart from others is that we put people before profit – every time.

We are incredibly proud that our three branches have been individually awarded the Gold award in Best Estate Agent Guide 2023 for our dedication to providing the very highest levels of service. Each one has been rated as Exceptional and independently identified as one of the top estate agents in the entire country for our levels of marketing, results and customer service. We are also the only estate agent in Brighton & Hove to be approved by the Trading Standards ‘Buy with Confidence Scheme’.

Whether you’re a buyer, seller, landlord or tenant you’re in safe hands with Maslen Estate Agents.

People before profit

Customer care is everything to us. Whether that’s helping you to get your first foot on the property ladder, to upsize or downsize, or letting and renting - we are proud of our reputation for treating everyone as individuals with their own unique requirements and dreams. These are lifechanging decisions and for us there’s no better feeling than to be a part of that process.

OF SERVICE AS

INDEPENDENT ESTATE AGENTS

OFFICES IN THREE KEY

LOCATIONS

Photograph credit ©Loz Scott

David Maslen M.N.A.E.A., M.A.R.L.A. Director

Doing things differently

‘People before profit’ isn’t a phrase you’d usually expect to hear from an estate agent. David Maslen does things differently, which is why he has built a successful business which stands head and shoulders above others and has been featured in the Best Estate Agent Guide for the sixth successive year.

Having worked for one of the country’s largest corporate estate agents, David knew that things needed to change.

Launching Maslen Estate Agents in 1999 his vision was to build a business on the values of trust, integrity and results, treating every single person as an individual. With three successful branches across the city and an unrivalled reputation, that’s exactly why Maslen Estate Agents are so well-known and respected.

With a carefully chosen team that shares David’s passionate approach, a commitment to customer care is always the top priority.

Land & New homes

Your home could be worth more than you think. Whether you already have planning permission in place or are simply looking for ways to maximise the value of your property we can advise you on the different options available.

By working either together or on your behalf with architects, planning consultants, builders and developers we can explore possibilities such as using part of a large garden to build a new home. We can oversee the whole process through to placing it on the market once it’s ready for sale, and with an “Option Agreement” you don’t necessarily even have to pay for planning permission or architect fees.

01273 566 777

Paul Wilkinson M.N.A.E.A.

Associate Director

With over 30 years experience as an estate agent Paul successfully oversees the Maslen Estate Agent teams at both the Lewes Road and Fiveways branches.

Having joined the company in 2008 he was already a property sales expert and today his dedicated and driven work ethic means that he won’t rest until he finds the right fit. Paul just loves helping people.

When he’s not busy running the day-to-day operations, he’s patiently scouring the area for that perfect property.

“I cannot recommend Maslen Estate Agents highly enough! They were all fantastic- kind, dedicated and honest. I hope not to be moving again any time soon but I would not hesitate in choosing Maslen again. Thank you to Paul, Donna, Steph and the rest of the team, we are so happy in our new home.” –

Elizabeth Blake

Sales agreed compared to other estate agents

“From my initial meeting with Mark to the sales progression with Donna, the team at Maslen have been exceptional. Always friendly but professional, and clearly laying out plans from beginning to end with outstanding communication, I can’t thank them enough for their support in selling my property and highly recommend them.”

– Rebecca Edwards

Why choose Maslen Estate Agents?

Trust

Rated as Exceptional in the BEST Estate Agent Guide 2023 for our results and service, each one of our three branches has been independently identified as one of the top estate agents in the country. Our clients trust us to put their needs before everything else.

Confidence

We’re the only estate agent in Brighton and Hove to be approved by the Trading Standards ‘Buy with Confidence Scheme’. Not only that, we’re insured, DBS checked and fully qualified.

Results

In 2022 we achieved an incredible 99% of our final asking prices. We sold over £46 million worth of property.

People

Although it’s a digital world we think nothing beats talking to a local expert face-to-face. You can pop into one of our three offices for some personal, expert advice -we’d love to see you.

Ease

We deal with your solicitors directly, it’s another way we’re different from other estate agents. With one of the highest completion rates in the city, Rightmove consistently lists us as one of the Top 5 Brighton agencies.

Creativity

When it comes to creative thinking in marketing properties we are leading from the front. Taking advantage of the latest cutting edge online tools is just one example of the way we innovate.

A Dedication to Sales Progression

When you accept an offer on your home and the ‘For Sale’ sign is changed to ‘Sold’ it is a fantastic feeling. Here at Maslen Estate Agents we know that making sure a sale goes all the way through to completion is a key element of the services we provide and something that our clients should expect. We’re incredibly proud that this is regularly highlighted and praised in our 5-star Google reviews.

The work that takes place after a sale is agreed is called ‘sales progression’ and it is as important as any other aspect of our business. From the very start of the selling process we will advise you on how complicated a property chain might be and whether or not a buyer will be ready to move to schedule.

These are things that can help make the decision of accepting an offer easier, but there are often other things that can crop up which need the benefit of our experience.

Communication is key, and having a dedicated Sales Progression team means that dealing with other estates agents in a chain, solicitors and surveyors is a priority rather than hidden away on someone’s To Do List. Our team is focussed on keeping on top of everything and making sure that everyone involved has all the legal documentation and information they need when they need it, making sure that everything is done to make sure your move goes as smoothly as possible.

“I received exceptional service from Maslen’s with the sale of my property. I sadly used the world’s worst solicitors and Maslen’s helped me with everything and kept me in the loop and gave me more communication then my own solicitors. The service they provided me through a tough time was amazing and they really did go above and beyond and made me feel at ease when it was very stressful. I would like to mention Mark and Tina who was always there to help with any questions I had and an extra special mention to Donna who was with me through the whole 4 month process, gave me great advice and never once made me feel like I was pestering her when I was getting nowhere with my solicitors. Highly recommend using this team!” – Megan Marchant

Sharon

Wareham

M.N.A.E.A. Associate Director

Sharon brings 24 years of invaluable experience to Maslen. As the longest serving estate agent in Woodingdean her knowledge and love for the local area is unrivalled.

However, it is behind the scenes that Sharon provides invaluable support and guidance to each of branches. From leading our Land and New Homes department to overseeing Sales Progression and carry out valuations and viewings, she leads from the front sharing her in-depth experience of the many highs and lows that the local property market can go through.

Woodingdean

01273 278 866

woodingdean@maslen.co.uk

Neill Pattenden

Manager

Woodingdean 01273 278 866

woodingdean@maslen.co.uk

Selling high end prestige cars gave Neill an excellent grounding in understanding and knowing exactly what buyers are looking for and it’s a skill he has put to great use since becoming an estate agent in 2017. Working up to become Manager of our Woodingdean branch within such a short time is testament to the fact that he loves to spend time with customers and provide a 5-star service. Family life is extremely important to Neill and that’s another reason why he can really understand and relate to the needs and requirements of our clients.

properties we sold in Woodingdean were on the market for less than half the amount of time than those of a local competitor

Featured Properties

Whatever your situation, selling a property is a life-changing decision. So whether it’s your first house or your family home, we’ll support you throughout the process. At Maslen, we’re dedicated to matching the right buyer with the right property. That’s why we’re the highest-selling estate agent in Brighton and Hove.

Vernon Avenue, Woodingdean

£650,000

4 Bedroom Semi Detached Chalet Bungalow

£325,000

1 Bedroom ground floor garden flat

£700,000

4/5 Bedroom 3 Storey

Vere Road, BN1

Upper Lewes Road, BN2

Victorian House

Tina Wenham Business Development Manager

Having started her career in estate agency as a teenager Tina has consistently worked in the local sector and had the honour of being elected by her peers as the President of the Brighton & Hove Estate Agents Association in 2018.

We’re proud that it was our company reputation for having an ethical approach and desire to have the clients’ best interests at heart that influenced Tina to join our team in 2022 as Business Development Manager.

We bought our house through Maslen Estate Agents and it is only after dealing with other estate agents that you realise how above and beyond Sharon will go for you. I genuinely believe Sharon is the only reason we were able to complete the sale. When the sellers became uncooperative and it looked like the sale had stalled completely Sharon went out of her way to get paperwork sorted, was available at all times to answer and questions I had and was instrumental in getting the sale completed. I would recommend them 100%, there is no need to consider anyone else. Thanks Sharon! – Dan G.

Rightmove 2022 data covering Brighton BN2 3, BN2 4 & BN2 9

How we sell your home

Online

Did you know that 95% of buyers find their property online? That’s why our listings are meticulously created and feature expertly written copy, a detailed floor plan, EPC ratings and in-depth guides around the buying process.

We also have a strong presence on the two most important property websites Rightmove and OntheMarket, ensuring that your property is seen by as many potential buyers as possible.

’Featured Properties’ on the front page of our website as well as on these two portals places your property in a hugely prominent position.

Professional photography

Did you know that professional photography helps a property sell 1.5 times faster and also increases the chances of you achieving your asking price?

The fact that some of our competitors think an agent’s smartphone is good enough is yet another example of how we do things differently.

We always use professional photographers to show your home in its best light.

95% OF BUYERS VIEW HOMES THEY’VE FOUND ONLINE

Floor plans

During a survey of over five thousand home movers 91% cited floor plans as being useful or essential when searching for their next property. We create professional floor plans for every property we sell, it’s another thing that shows we know what works.

Print advertising

Print advertising might be something that other agents tell you isn’t needed in this day and age. We disagree.

Anything that we can do to help you will be done and that includes making use of local newspapers and magazines to give your property maximum exposure.

A personal approach to marketing

Our whole company ethos revolves around the concept that when it comes to marketing properties you need a personal approach each and every time. We know that all of our clients will have different dreams and goals and it’s our job to help make them reality. How do we do this?

Our multi-level marketing

Of course your property will be featured on our website but we go the extra mile when it comes to making sure as many potential buyers as possible will be made aware of it. Our regular highly targeted newsletters, property alerts to registered buyers, innovative use of social media platforms and of course high profile coverage on Rightmove and OnTheMarket all combine to offer you the very best marketing coverage.

Real people, real knowledge

At Maslen Estate Agents we pride ourselves on having a team of dedicated professionals who take the time to get to know all of the properties we market. This means on a viewing they will have the answers to all the questions a buyer might ask and also know the best aspects of your home to highlight.

“After a lengthy housing search and interactions with nearly all estate agents Brighton has to offer it was always a pleasure to deal with Maslen. They quickly became our favourites. We were then very pleased to be successful on a purchase when it was a property they were marketing. And as hoped they were wonderful throughout the process. Thank you Paul and Donna.” – James Dicks

Discreet marketing

Sometimes you don’t want a big ‘For Sale’ sign outside your property for various reasons. If discretion is important to you we offer a bespoke low-key marketing approach which will ensure that you won’t appear online or in the press.

We’ll use our large regularly updated list of active potential buyers to identify those specifically looking for properties like yours and target them directly.

Professional brochures

You can’t discount the power of print when it comes to staying in the mind of a potential buyer who may have seen several properties in one day. Our professional brochures are produced to industry leading standards and feature eye-catching photography in a luxurious page-turner that will leave a lasting impression.

“Neill and Erin are absolutely fantastic. They are honest, trustworthy and go above and beyond in all they do. I wouldn’t work with any other estate agent! You’ll get a brilliant service from them - always friendly, fun and highly professional. They aren’t like other estate agents and are so truthful - only wanting the best for you. If you are needing to sell or buy in Woodingdean - this is the place for you!” –

Tegan Lloyd Williams

5 simple steps to selling with Maslen

Step 1: Valuation

We will use our unrivalled knowledge of the local housing market to give you an accurate valuation. We will always be transparent and honest and give you a figure that we think is achievable right from the very start.

WE PROVIDED VALUATIONS

Step 2: Marketing preparation

We will create a package of professional photos, floorplans, EPC ratings and a description of your home that highlights all of the aspects that wil appeal to potential buyers. We can even give you tips to prepare your property for our photographer to make everything as easy and straightforward as possible.

WE CARRIED OUT 2,706

VIEWINGS IN 2022

Step 3: Listings go live

The personalised marketing plan we create for you means that the minute listings go live online everything will be in place to attract the right buyer.

Step 4: Viewings

We attend every single viewing that we book so that agents can answer any questions a buyer might have as well as you could do yourself. Just as importantly our honest and transparent approach means that we will give you all the feedback you need to keep you up to date throughout the process.

Step 5: Progressing and managing the sale

We work hard to find the perfect buyer and also to negotiate the best price for our sellers. As we promise to be with you every step of the way once you accept an offer we know we still have a lot of work to do. We talk to solicitors, we communicate with everyone involved and our dedicated sales progressor will be there for you until completion.

ONE OF THE LOWEST PRICE REDUCTION RATES IN BRIGHTON & HOVE

Experts in completing your sale

First class service

Buying and selling a home can be often overwhelming. Our NAEA qualified staff are there to guide you through any difficult situations, complex negotiations and long chains.

Our dedication to making sure a sale goes though is proven by the facts - We’ve got one of the highest completion rates in Brighton & Hove and achieved 99% of asking prices in 2022.

At Maslen Estate Agents we take great pride in training and developing our team. That’s why we’ve been accredited five times by Investors in People.

Support and guidance

People over profit is more than a soundbite hashtag slogan for us and that’s why we build lasting relationships with our clients. They trust us to solve problems whilst providing invaluable peace of mind throughout the sales process.

SENIOR TEAM MEMBERS HAVE A LEVEL 3

TECHNICAL AWARD IN SALE OF RESIDENTIAL PROPERTY

Independent financial advice

Maslen Financial Services

Trying to juggle a mortgage, life cover and insurances can be a headache. We’ll take the stress out of buying or selling with some honest financial advice. Entirely independent, we will guide you through the process in a balanced and unbiased way.

Our fee-free services include:

Independent mortgage advice

Access to underwriters

Expert budgeting advice

Buildings and contents insurance

Online stamp duty and mortgage calculators

Income protection and life insurance

“Stuart / Maslen were incredible brokers for me as a first time buyer. Stuart answered all of my questions quickly and really helped break down and demystify the language used in all of the various mortgage communications and really supported the process being a smooth one!” – Steph Fisher

Maslen Financial Services Ltd, trading as Maslen Financial Services, is an appointed representative of HL Partnership Ltd. HL Partnership is authorised and regulated by the Financial Conduct Authority. The registration number is 475260.

Our mortgage specialist can meet you at any one of our three branches

Stuart Gulvin CeMAP Independent Mortgage Advisor

With over 30 years’ experience in financial services Stuart offers expert advice to first-time buyers, home movers and property investors.

CeMAP qualified and 100% independent, he’s dedicated to making the lives of our customers a little easier. So whether it’s mortgages, house purchase, remortgaging or buy to let/let to buy he’s here to help.

“Stuart and Louise did an excellent job of finding me and my partner a suitable mortgage and were able to find us lots of options. They were also very friendly, approachable and responsive to all our emails and questions that we had. I would highly recommend them to anyone looking for a mortgage or re-mortgage.” – Hannah Pugh

Lettings

Professional lettings for landlords and tenants

Whether you’re a landlord or tenant we’re here for you

Priorities for landlords include finding the right tenant and getting your property rented quickly. We take care of these details and more, such as making sure rents are paid on time.

Our service includes:

• Exceptional customer care for landlords and tenants

• Honest valuations and trusted advice

• Professional photographs, floorplans and descriptions on all listings

• Itineraries and quarterly property inspections for managed properties

• A reliable network of trusted workmen for repairs and dilapidations

• Easy management service for peace of mind

Can’t view a property during the day? We are open till 7pm on Thursdays where we can happily arrange late night viewings and market appraisals.

• Rent collection service

Rob Gamon M.A.R.L.A.

Lettings Manager

Growing up in Hollingdean and the Fiveways areas of Brighton gave Rob a love for the city that meant when he relocated to Cheshire for four years he couldn’t resist coming back.

Rob has a great deal of property experience, having started working for a corporate estate agent in 2000 and then working his way up through the sales world. His return to Brighton in 2009 was to open a new Lettings office with a corporate company where he then qualified through ARLA Propertymark. Having joined us in 2022, Rob is based in our Fiveways branch and plays a vital part of our team as Lettings Manager.

“Would highly recommend Maslen Estate Agents. They helped us in renting and subsequently selling our flat in Hove, and have been a pleasure to work with over the past year or so. All departments and staff are highly efficient and productive and would certainly use again. Thank you to all the team!” – Emma Weeks

We’d love to hear from you

We would love to hear from you

We would love to hear from you

Get in touch today

Get in touch today

Get in touch today

Buying, selling or letting your property?

Branch opening times

Branch opening times

Branch opening times

Buying, selling or letting your property?

Buying, selling or letting your property?

Our sales and lettings experts can help.

Our sales and lettings experts can help.

Looking for independent and unbiased financial advice?

Looking for independent and unbiased financial advice?

Our sales and lettings experts can help. Looking for independent and unbiased financial advice? Our team are available whenever you need them. So drop into one of our branches for a chat. Our friendly staff would love to hear from you.

Our team are available whenever you need them. So drop into one of our branches for a chat, our friendly staff would love to hear from you.

www.maslen.co.uk

maslen.co.uk

maslen.co.uk

Mon 8.30am – 6.00pm

Mon 8.30am – 6.00pm

Mon 8.30am – 6.00pm

Tues 8.30am – 6.00pm

Tues 8.30am – 6.00pm

Tues 8.30am – 6.00pm

Wed 8.30am – 6.00pm

Our team are available whenever you need them. So drop into one of our branches for a chat, our friendly staff would love to hear from you.

Wed 8.30am – 6.00pm

Wed 8.30am – 6.00pm

Thu 8.30am – 8.00pm

Thu 8.30am – 7.00pm

Thu 8.30am – 8.00pm

Fri 8.30am – 6.00pm

Fri 8.30am – 6.00pm

Fri 8.30am – 6.00pm

Sat 8.30am – 5.00pm

Sat 8.30am – 5.00pm

Sat 8.30am – 5.00pm

Sun Closed

Sun Closed

Lewes Road

01273 677 001

lewesroad@maslen.co.uk

Woodingdean

01273 278 866

woodingdean@maslen.co.uk

Fiveways

01273 566 777

fiveways@maslen.co.uk

Financial Services

01273 777 795

01273 647 390

mortgages@maslen.co.uk

Lettings 01273 321 000

lettings@maslen.co.uk