My Massanutten - Winter 2022 Newsletter by Massanutten Resort

My Massanutten A P ublication E xclusively For

Massanutten Resort® Owners EDITION:

WINTER 2022

NEW!

SUMMIT CLUB PUMPKIN SPICE BUTTERNUT SQUASH RECIPE

News You Can Use!

LETTER FROM THE

EDITOR

I hope everyone had a lovely holiday season, and while you are digging into 2022, I wanted to send you very hearty New Year’s wishes from everyone here at Massanutten! We’ve got some great content for you in this edition of My Massanutten, including how we are celebrating 50 years at The Nutt®! Renovations are complete on the owner’s lounge in the ski lodge, the Summit Club, and we are receiving wonderful feedback from owners. We want to hear from you, so we are providing a way for you to share your memories and photos with us. Hope to see you on the mountain soon!

Take Care,

April Ramirez Contributing Editor

OWNERS.MASSRESORT.COM

INSIDE THIS EDITION

News You Can Use

Updates @ The Nutt®

Get the most out of your ownership.

Check out what's new at the Resort.

Planning Your Visit

RCI Education

By Association Owner Info

Things to know before you arrive.

Explore RCI opportunities available to you.

Including fee schedules & important booking info.

PHONE NUMBERS

"To travel

is to live."

- HANS CHRISTIAN ANDERSON

Maintenance Fee Payments 540 .289.4904 option 1 Reservations 540 .289.4904 option 2 Mortgage Payments 434 .973.1250 Public Relations /Sales 540 .289.4907 Resort Call Center 540 .289.9441 Concierge Desk 540 .289.4978 Golf 540 .289.4941 Spa 540 .289.4040 WaterPark 540 .437.3340 Snow Sports 540.289.4954 For the latest news, trading power, exchange tips, and more visit RCI.com/Benefits and log in to your account.

MY MASSANUTTEN | ED ITI O N : WI NTER 2 02 2

NEWS

YOU CAN USE Get The Most Out Of Your Ownership

As an owner of a Massanutten® property, you have several options to maximize your ownership. We love when you, as the owner, can come and stay. We enjoy hearing your stories and seeing those memories in your photos. We also understand that sometimes you are unable to vacation here. The following are options you can utilize to heighten your ownership.

TripForth, the rental agency

View the Link! Click Here.

RCI® - Did you know

that RCI has more than 4,000 affiliated resorts? Book exchanges using your timeshare ownership. Visit RCI.com

we partner with, continues to work diligently on your behalf. Will your week go unused? Explore this great option for owners. You can mail your rental agreement form or complete it online at their website.*

View the Link! Click Here.

Are you allowing friends or family to use your reservation?

In order to allow a guest to check in to your reservation, you will need to submit a key release form, which is a written authorization allowing your guest(s) to check in. For key release policy info, visit the owner’s website or reach out to your Reservations team at reservations@massresort.com or 540.289.4904 (option 2). However you wish to utilize your ownership week, you MUST secure your week first. Reach us by phone @ 540.289.4904 option 2, email @ reservations@massresort.com or fax @ 540.289.9599. *Please note: TripForth needs your Tax ID or SSN during the rental application process. An earning from a successful rental is income which TripForth needs to report to the IRS.

NEWS YOU CAN USE

SNOW SPORTS AT THE NUTT ®

Learn More! Click Here.

Skiing & Snowboarding At 2,922 ft. of elevation, Massanutten is home to wide groomed trails, a dedicated learner’s area, terrain parks, and night skiing.

Snow Tubing Watch our video here!

Bundle up for an adventure and slide down one of our tubing lanes solo or link up with friends and enjoy the ride together when conditions allow.

Ice Skating Learn More! Click Here.

Enjoy some good old-fashioned ice-skating fun at our outdoor rink! The Rink is located outside of Massanutten Fitness & Rec Club.

M ASS R E SO RT.CO M/SKI Owners get first priority to online slope-use, snow tubing & ice skating tickets this winter! See page 29 for details. OWNERS.MASSRESORT.COM

Gold Card

BENEFITS

Did you purchase directly from the Resort? If so, you are recognized as a Gold Card member and entitled to special discounts around the Resort for the following amenities: • WaterPark View the Link! • Ski Click Here. • Golf • Dining • Escape Rooms • Hotel & Condo Accommodations You also have year-round access to the newly renovated Massanutten Fitness & Rec Club and Woodstone Recreation Center. For a complete list and more details visit owners.massresort.com/ billboard/gold-card-benefits.

Are you interested in becoming a Gold Card Owner? Learn how @ massresort.com/goldcard

Share your

favorite Massanutten memory with us!

Submit your story and/or photos online here.

NEWS YOU CAN USE CONT.

AFFINITY REWARDS Learn how Affinity Rewards can help pay your maintenance fees! Visit www.affinityrewards.com or call 1.866.831.4437.

View the Link! Click Here.

NEW POLICY

KEY RELEASES As an owner, you have the option to allow friends or family to use your reservation. In order to allow a guest to check in to your reservation, you will submit a key release form, which is a written authorization allowing your guest to check in.

Please note the new policy, which took effect in July 2021: Owners will receive (1) free key release per year, per contract (account). For a second key release received in that same calendar year, the cost will be $20.00.

For any additional key releases received in that same calendar year, the cost will be $50.00 per key release. For payment of any key release fee, speak to our Reservations team. reservations@massresort.com 540.289.4904 (option 2)

Read the full article on page 12. OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM

ARE YOU READY TO TAKE

more vacations? View the Link! Click Here.

Gold Card owners can take advantage of their extra vacation certificate with RCI® which allows them to use a week at the rate of the standard exchange fee.

Enroll @ Discover.RCI.com

NEWS YOU CAN USE CONT.

Based on availability. Must remain current on RCI membership and resort's maintenance fees, as well as be a Resort Gold Card Owner to redeem the Extra Vacations Certificate. Holiday weeks may have limited availability.

OWNERS.MASSRESORT.COM

50TH CELEBRATION This winter season, Massanutten® will celebrate 50 years of memories at The Nutt®! We’re excited to kick off the party with giveaways, special promotions, anniversary events, and more. • $50 Off 50th Ski Package • Bigger and better Snow Moon Festival Weekend (March 4-6, 2022) • Throwback 70’s Day • Special Base Camp Menu Items • Exclusive Merch at The General Store • Live at the Lodge Events • Alumni/Homecoming Events

2021 - 2024 Ski Expansion Plans Include: • • • • •

New RFID Gates Snowmaking Improvements Expanded Beginner Terrain New Owner Lounge Updates to the Patrol Room, Lodge Exterior & Mid Mountain Grill • Six Additional Ski Trails • New Detachable Quad Lift See the below new trail map for the location of the new lift & trails!

MASSANUTTEN SKI TRAIL EXPANSION 2021-24

For more info, visit www.massresort.com/50years

READY. SET. We’re Not Done Yet.

GOOD TRAILS, GREAT PEOPLE! A look at the team members behind the trail names: CURRENT TRAILS Diamond Jim: Jim Lambert Paradice: Dice Hammer Showtime: Steve Showalter MAKattack: MAK Koebig

COMING SOON Mueller’s Mile: Mike Mueller Paul’s Way: Paul Crenshaw No Hessitation: Kenny Hess

OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM

Discover Love My Timeshare! Join the #lovemytimeshare community and share your travel stories, photos, and videos with your fellow timeshare owners. Perhaps you’ll find inspiration for your next vacation or you’ll be the inspiration someone else is looking for. Share your stories on your own channels and use these hashtags to be sure your content is featured on ARDA’s social media! #LoveMyTimeshare #LMT

The American Resort Development Association is based in Washington, D.C., and advocates on behalf of America’s resort developers and timeshare owners. Their mission is to connect, protect, and affect the timeshare industry. Visit arda.org for more info.

We want to hear from you! Are you enjoying the look of the digital newsletter? Have ideas?

LET US KNOW! Take the survey below to give your feedback on your digital newsletter, My Massanutten.

TAKE THE SURVEY HERE.

NEWS YOU CAN USE

INDUSTRY NEWS Massanutten is consistently made aware of companies that defraud owners like you out of thousands of dollars with the promise of selling or renting their timeshare. These companies typically claim they can sell/rent your timeshare, allege they have a ready buyer/renter and usually charge large upfront fees. There are also relief companies which typically claim that you can be released from your contract and/ or relieved of your annual maintenance/assessment fees. Some of these companies even allege they have a relationship with Massanutten.

ANNUAL DUES At the end of each year, the Board of Directors sets your Association’s budget for the coming year. Even though your account is billed once a year, you are welcome to make partial payments leading up to your due date. This can ease the burden of a one-time payment. We are in the process of upgrading our property management software, which will have electronic (paperless)

OF SCAMS

Don’t be tricked by professional-looking ads, documents, websites, or certain business ratings. These resale and relief companies usually shut down after a few years when they start to feel the pressure of government agencies or mounting lawsuits and simply start a new company.

HOW TO SPOT A SCAM: • Unprompted initial contact • False promises If something sounds too good to be true, it probably is. • Upfront fees

We urge you to not be fooled by any of these companies. Protect yourself and your timeshare ownership! Stay up to date on the latest scam offers in the resale market at owners.massresort.com/ billboard and www.arda-roc.org and be on the lookout for suspicious behavior. When in doubt, contact us at ownersassoc@ massresort.com.

& PA R T I A L PAY M E N T S billing and automatic payment features. You are welcome to prepare for e-billing now by opting-in on your next invoice or by emailing us at ownersassoc@massresort. com with your request, name, and Association ID (account number). Until we have an automatic payment feature available, please feel free to make partial payments online at the owner’s website.

Need to register? It’s very simple: you’ll need the primary last name, owner number (found on your owner statement), and zip code. For assistance with registering and/or making a payment, check out the how to videos here. We also have agents ready to assist you through live chat on the website. We will publish an update when our system upgrade is complete and these two features are available to you.

OWNERS.MASSRESORT.COM

Our indoor WaterPark is open year round, always heated to 84°F.

Children of all ages will delight in our water fortress, water slides, adventure river, and more! If you want to take your aquatic experience to the next level, learn how to surf on our FlowRider®. Owners get first priority to online WaterPark admission tickets! See page 29 for details.

WWW.MASSANUTTENW WWW.M ASSANUTTENWATERPARK.COM ATERPARK.COM

Watch our video here!

TRAVEL PROTECTION A Key Part Of Every Vacation One of the most common questions asked these days is, “How can I better protect myself against events that might disrupt our vacation?” Fortunately, we have a solution with our new travel protection, with improved benefits to address the needs of timeshare owners. For $89 per reservation, you can purchase it with ease. Subject to plan terms and conditions, here are just 5 of the numerous components in the plan you may value: 1. TRIP CANCELLATION: Most people don’t realize that an unexpected medical issue like a sickness or injury, is the #1 reason people cancel vacation. Whether they occur to you, a family member, or even a traveling companion. Our travel protection covers over 30 reasons for trip cancellation, including the death of your pet. Travel protection can reimburse your lost maintenance dues and fees for a covered cancellation, including prepaid and non-refundable airfare, lift tickets, or greens fees incidental to your trip with us.

2. TRIP DELAY: Unfortunately, airlines are delayed more than we like, and it’s usually due to extreme weather events, at any time of year. After a 4-hour delay for a covered reason, our travel protection can reimburse you for meals, and even a hotel room if you seek that security or sanctuary. Trip Delay benefits can help you and your family to avoid a night in an airport, allowing you to travel refreshed when your next flight is available. 3. MEDICAL FINANCIAL PROTECTIONS: Our travel protection can provide you with Emergency Accident and Sickness Medical Expense coverage worldwide, for covered accidents or sicknesses that might occur, from serious events requiring hospitalization, to minor incidents like stitches. 4. RENTAL CAR PROTECTIONS: If you rent a car, our travel protection automatically includes a benefit for Rental Car and Theft Damage on a primary basis, which may help remove some worry about physical

damage to the rental car from collision, theft, vandalism, natural disaster, or other causes beyond your control. 5. CANCEL FOR ANY REASON (Not available in NY.) Provided you purchase travel protection at least 60 days prior to travel, for an additional cost, you can quickly upgrade to a Cancel for Any Reason (CFAR) "Choice" plan. Concerned about having a cancellation issue that isn’t covered, like: Don’t want to go? Closed borders? Just Can't go? Upgrading to our “Choice” plan will allow you to cancel your trip for any reason not otherwise covered by the plan, and get reimbursed up to 70% of your pre-paid nonrefundable loss, provided you cancel at least 24-hours prior to your scheduled departure date. You may only upgrade to the Choice plan within 72 hours after plan purchase. Additional terms apply. Want to learn more, or enroll? Visit Travel Protection in the Owners Website.

This advertisement contains highlights of the plan, which include travel insurance coverages underwritten by United States Fire Insurance Company. The plans also contain noninsurance Travel Assistance Services provided by On Call International. Coverages may vary and not all coverage is available in all jurisdictions. Insurance coverages are subject to the terms, limitations and exclusions in the plan, including an exclusion for pre-existing conditions. CA DOI toll free number: 800927-4357. MD Insurance Administration: 800-492-6116 or 410-468-2340. The cost of your plan is for the entire plan, which consists of both insurance and non-insurance components. Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Trawick International: PO Box 2284 | Fairhope, AL 36533 | 844.662.3938 | requests@trawickinternational.com | 9.1.2021 | CA # 0K02805 | AH-3838

OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM

12 4

U P D AT E S @

THE NUTT®

SUMMIT CLUB NEW! Owner's Lounge

We are excited to announce that the renovation and redesign of the Owner’s Lounge in the ski lodge is complete. Located on the top floor of the lodge the “Summit Club” offers a great way for owners and their guests to relax, recharge, and soak in all the mountain has to offer. The top to bottom renovation included new flooring, seating, lighting, artwork, updated fireplace, and a lighted focal wall. Make sure you check it out on your next visit to the Resort.

313 UPDATES

@ THE NUTT®

Holidays LIGHTS Have you visited the Resort during the holiday season? If not, you should consider it! It is beautifully decorated for the holidays from right after Thanksgiving until the beginning of January. When you are finished skiing, ice skating, or playing at the WaterPark, drive around the Resort to check out these wonderful displays.

OWNERS.MASSRESORT.COM

Awards

The 2021 Travel Weekly Magellan Award winners have been announced and we are excited to share that Massanutten received the two awards listed below:

2021 CLINT WHEELER CORPORATE CITIZENSHIP AWARD Congratulations to Massanutten Resort! Massanutten Resort has been awarded the 2021 Clint Wheeler Corporate Citizenship Award. This award is presented to an entity that surpasses excellence in its support and involvement with the JMU Hart School. A special thank you to John Marr, the Human Resources team, and all resort departments who support the Internship program and its students. "Your active participation is a big reason our resort is being recognized."

Gold Hospitality MarketingCrisis Communications: Massanutten ‘Hands Off/ Hearts In’ Message Silver Hospitality MarketingCampaign-Advertising/ Marketing: Vacationing on the Clock The 2021 Magellan Awards received entries from top travel organizations worldwide and being selected as a winner is a tremendous achievement that proves Massanutten represents a high standard of excellence within the travel industry. View all the winners here.

FORBES ARTICLE

Seven Spacious Lodging Options Ideal For Large Group Travel We are pleased to report that we have once again been featured in Forbes! This coverage promotes us as one of the seven best places to travel with large groups and we are in excellent company. Read for the full article here.

UPDATES @ THE NUTT CONT.

Mark your calendars for

March 4 - 6, 2022

kids’ activities• 4K on the Fairway Race/Walk • Arctic Plunge Live Music • torchlight slope parade • fireworks & more!

Massanutten’s newest shopping location!

For the full event schedule, visit

massresort.com/snowmoonfest

book your lodging & save!

Snow Moon Fest weekend Lodging Package

Save 10% off 2 or more nights in any available lodging. INCLUDES: $50 Massanutten Everything gift card. ADD-ON: Discounted lift tickets & WaterPark admission passes. Package Available: 3.4.22 - 3.7.22.

VIP Experience add-on coming soon!

Watch our video here!

Balanced Roots was created with relaxation in mind giving guests an array of product options and calming experiences to enjoy during their visit at Massanutten including Do-It-Yourself Tranquility Gardens, Candles, Essential Oils & Skin Care, Wellness Foods & Supplements, and a Private Meditation Room.

COMMUNITY SU PP O RT At Massanutten, we believe in taking care of each other. We believe in serving our community. We believe in positivity. We believe in unity.

Making a difference in our community!

COMMUNITY SERVICE PROJECTS TURKEY BOWL GOLF TOURNAMENT The 9th Annual Massanutten Resort Turkey Bowl Golf Tournament was held Saturday, November 13 at the Mountain Greens GC. Each participant was asked to bring a 10 lb. turkey, which would be donated, to EAUS (Elkton Area United Services) to help feed families in the local area. We are proud to say we were able to donate 92 turkeys with a total weight of 1,477 pounds!! These turkeys were given out on Friday, November 19 to help feed families in the local area!! We were able to surpass our previous record of 72 turkeys. We look forward to growing the event even bigger next year!!

UPDATES @ THE NUTT CONT.

BLOOD DRIVE We held a blood drive on November 10 and collected 30 units of blood. Every unit of blood can help save a life!

RESORT WIDE CLEAN-UP DAY On November 11, the Resort held it’s fall Resort Wide Clean-Up Day. There were five different clean-up crews with 56 employee volunteers. We always want the Resort to look it’s best for our owners and guests.

HOLIDAY TOY DRIVE Massanutten WaterPark partnered with Elkton Area United Services to collect toys this holiday season! We gave (2) $10 Off General WaterPark Admission vouchers to every person who brought an unwrapped toy valued at $10 or more. We were able to give EAUS over 118 toys for needy families in our area!

OPERATION CHRISTMAS CARD Operation Christmas Card was a huge success this year. Our employees signed and delivered 708 Christmas cards to local retirement/nursing homes!

OWNERS.MASSRESORT.COM OWNERS.MASSRESORT.COM

18 4

HEALTH & WELLNESS

From Our Wellness Committee:

Healthy Ways To Strengthen Your Immune System

Your first line of defense is to choose a healthy lifestyle. Following general good-health guidelines is the single best step you can take toward naturally keeping your immune system working properly.

Every part of your body, including your immune system, functions better when protected from environmental assaults and bolstered by healthy living strategies as these: • Don’t smoke. • East a diet high in fruits and vegetables. • Exercise regularly.

• Maintain a healthy weight. • If you drink alcohol, drink only in moderation. • Get adequate sleep. • Take steps to avoid infection, such as washing your hands frequently and cooking meats thoroughly. • Try to minimize stress. • Keep current with all recommended vaccines. Vaccines prime your immune system to fight off infections before they take hold in your body. Source: www.health.harvard.edu

UPDATES @ THE NUTT CONT.

ATMENTS • MA TRE SSA Y D GE BO S

•S

CA RE AIL •N LEM

EN’S SERVIC ES

NS & TWEENS SE TEE RV I

CARE S

T EN •G

The Spa at Massanutten® offers treatments for women, men, teens, and everyone in-between. Whether it is a relaxing massage, invigorating body treatment, luxurious facial, or a pampering nail service, our licensed professionals are here to exceed your every expectation.

View the full spa services menu @

www.MassResort.com/Spa To reserve your appointment, please call 540.289.4040. (please book 1-2 weeks in advance)

Located at the base of the Resort, Rugged Cup offers quality coffee, tasty baked goods, mountain views, and a place to relax and enjoy the experience. Now offering smoothies! Rugged Coffee partners with Shenandoah Joe’s coffee to bring you quality coffee, specialty drinks, and much more. The cafe has seating inside and outside as well as curbside pickup and online ordering options for coffee lovers to enjoy a mug of joe on the go.

Weekly

Specials

Follow Rugged Cup on Facebook for weekly specials & enter to win giveaways!

CHEF'S CORNER

WITH MIKE RITENOUR

Enjoy a recipe from our very own Chef Mike Rittenour, named 2020 Virginia Chef of the Year at the VRLTA Ordinary Awards.

Pumpkin Spice Butternut Squash • • • • • • • •

2 lbs of butternut squash 1/4 cup melted butter 1/8 tsp nutmeg 1/8 tsp cloves 1 tsp ginger 1 tsp cinnamon 1/8 tsp all spice 3/4 cup brown sugar

Peel, seed, and cube squash (seeds maybe retained for roasting). Melt butter and mix with spices and brown sugar. Combine all. Place in casserole dish. Cover with aluminum foil. Bake in a 350 degree preheated oven for 40 minutes. Then brown under broiler. You can choose to coat seeds with ranch dressing mix and vegetable oil then brown on 350 degree for about 10 to 15 minuntes. Watch closely as they are done one minute and burnt the next.

Located just a short drive from Massanutten! GRAND CAVERNS

A 25 minute drive

ENDLESS CAVERNS A 35 minute drive

LURAY CAVERNS

A 40 minute drive

Explore the local caverns OF THE SHENANDOAH VALLEY

SHENANDOAH CAVERNS

A 45 minute drive

WHERE ARE OWNERS TRAVELING? Who: Massanutten Owners What: Vacation Destinations When: Oct - Dec 2021 How: RCI exchange! Top USA Destinations Virginia: 4,421 vacations Florida: 1,826 vacations South Carolina: 629 vacations Nevada: 379 vacations Top International Destinations Mexico: 132 vacations Canada: 58 vacations Costa Rica: 32 vacations Dominican Republic: 21 vacations Between October, November, and December 9,563 owners exchanged to an RCI resort!

OWNERS.MASSRESORT.COM • Pay your assessment/ maintenance fees • Pay your monthly mortgage payment • Book timeshare reservations (week only) • Edit your contact info • Access owner newsletters & other important owner info • Watch how to videos!

Watch how to videos! Click here.

ENROLL NOW! To register your account, you will need your Owner ID, which is located on your invoice.

OWNERS.MASSRESORT.COM

Dining AT MASSANU T T E N®

Nothing builds an appetite like an active Massanutten vacation, and our dining options have got you covered. From BBQ and salads, to burgers and pizza, to pub fare and to-go meals, we offer something for every taste, every season, and every occasion.

View the menu!

Our Indoor-outdoor umbrella bar features appetizers, salads, sandwiches, burgers, bratwurst & more!

Pulled Pork • Brisket • Ribs • Salads Smoked Chicken • Fried Catfish Southern Sides • Pizza & More!

! View th e men u

Cornbread • Chicken Dumplings • Steakhouse Burgers Steaks • Salads • Hand-Crafted Pizza • S’mores & More!

M ASS RE S O RT.CO M / DINE

View n u! th e me

OWNERS

CORNER

What Owners Are Saying

ABOUT THEIR STAY AT THE NUTT® We have so many memories at Massanutten. The 3-5 course cooking class, ping-pong, bowling, golf driving range, put-put golf, visiting wineries, bike riding, hiking, and most importantly, being at Massanutten with great friends and family. The most memorable occasion for me was bowling in the game area. I was never a good bowler. However, this day, I bowled strike, after strike, after strike. Another group of visitors asked me if they could film me bowling…I’ll never forget how exhilarating that was!!! Although simple in nature, what a memory!!! - Harold

We bought three timeshares (spring, summer, fall) to enjoy and leave for our three children. We have many wonderful memories there. Our grandchildren also enjoyed many wonderful vacations. In 2020, we took our great-granddaughter for her first year at Massanutten. Being able to share memories with three generations has been wonderful. - Brad & Donna

Doing tons of activities with our kids – candy bag bingo, tie-dye t-shirts, building and painting bird houses. Our “kids” are now grown and still enjoy Massanutten! We’ve owned there for 20 years and visit at least twice per year! It’s our “home away from home”! - Mary Anne Thanksgiving and Christmas time at Massanutten is our family’s most treasured memories. - Rishawna The photo to the right was submitted by Rishawna.

OWNERS.MASSRESORT.COM

Our Mission Statement

To provide remarkable experiences in a safe and enjoyable environment.

Our Four Values Take care of our guests Take care of our property Take care of our team Take care of ourselves

View the Link! Click Here.

Shopping AT TH E NU T T ®

Our retail locations offer Resort souvenirs & apparel, Virginia wines & local craft beers, Virginia made products, the latest surf brands, popular outdoor brands, spa boutique products, custom terrariums, fairy garden creations, the latest health and wellness products, and much more!

MASS RE S O RT.CO M / SHOP

Taking Care of…

OUR GUESTS E A C H OT H E R OUR PROPERTY O U R S E LV E S

Bill | 20 years

Rental Shop Manager

Jason | 27 years

Ski Learning Center Desk Supervisor & PGA Head Golf Professional

Ben | 3 years

Ski Area Guest Services Lead Supervisor

Philip | <1 years

Mountain Services Operations Manager

Louise | 3 winter seasons

Ski Instructor/Guest Services Agent

What is one standout guest memory you have? In 20 years of working at Massanutten, I’ve had a lot of great experiences with our guests but the one that sticks out most right now was the time I was setting up some skis for a guest on a less than ideal snow day and asked what brought him to Massanutten from Colorado. He told me he was in town visiting family but had grown up skiing at Massanutten. As we talked about some of the changes around the resort and reminisced about some Massanutten legends we’ve both known over the years, he also knew a person I used to ski with 20+ years ago when I lived in the Northeast because they had spent a couple years working together at the same ski area in Colorado! It was a fun and completely unexpected connection and trip down memory lane. - Bill I rode the chairlift with a 14-year-old boy visiting from Norfolk. He asked me some questions about how we make snow and luckily, I’m pretty knowledgeable on the subject. This young man was so excited to learn about all the science behind it. He then had some questions about snowboarding. I did a run with him and gave him a mini-lesson. He was beyond stoked! - Philip

UPDATES @ THE NUTT CONT.

What better way to celebrate 50 years of skiing at The Nutt® than to highlight some of our staff in the ski area. They always work hard to provide the best experiences for our owners and guests whether that is with one-on-one contact during ski instruction or behind the scenes making and grooming snow. Meet some of the team in the ski area.

How would you describe Massanutten in one word? Camaraderie. Working in the ski area and bike park we’re often working on tight deadlines between seasons and trying to work around or through the weather, but all the departments come together to help each other out get things accomplished in those short windows of time. - Bill Diverse. On any given day you can hear several languages being spoken by our guests and meet employees from all different backgrounds. - Philip

What do you enjoy about your position at Massanutten? I sincerely enjoy helping guests to enjoy their time out here in the mountains. I love where I live, and I know that it is a breath of fresh air for so many to come out and enjoy time with their family and friends. To be able to get a guest out on the snow from my position at the reservation desk OR to be on the snow teaching them to ski, is gratifying. My greatest joy on the snow is seeing the light come over the face of the child who takes that first unassisted slide, and says, “I did it!” - Louise

I love the ability to help guests that have run into issues, have had a bad experience, or sometimes just need a hand. It is a great feeling to be able to help a guest and to see the amount of relief in people eyes when things just work out. - Ben

To me there’s no better way to spend a nice day than being outside and I love that I have a job where I get to help people go outside and have fun whether it’s on skis, snowboards, or mountain bikes because when I’m not working, I’m usually trying to go play outside. - Bill

Working full time year-round here at Massanutten in two very busy departments keeps the job interesting, not every day is the same. I enjoy interacting with our owners. They become like family, I have returned owners every year asking how my kids are doing. - Jason

OWNERS.MASSRESORT.COM

PLANNING

YOUR VISIT 30 DAY OWNER GOLD CARD ADVANTAGE Login to the owners website to take advantage of your advanced ticket purchasing benefit! Effective for the winter 2021-22 season - All owner Gold Card discounted products MUST be purchased through the owners website. Owners will need to login to their online owner account to receive their Gold Card discount. Owners MUST show their physical Gold Card for in-person purchases. For items purchased at non-Gold Card rate, owners MUST show their physical Gold Card at the ticket window to receive a refund for the price difference.

To register your online owner account, you will be required to enter your owner ID. This is located on the top of your invoice. When you create your password, use at least one capital letter, one number, and one symbol (for example % or #). Don’t miss out on this huge owner benefit of being able to ensure your vacation plans ahead of all other reservations and the general public.

View the Link! Click Here.

29 3

PL ANNING YOUR VISIT

Virtual Resort Tour

Tour The Nutt® from the comfort of your home

@ MassResort.com/VirtualTour

MASSANUTTEN®

RESORT APP Download the app to: • Navigate from check-in to your room/condo • Manage your rewards • Book activities • Receive app only discounts • Personalized vacation itineraries • Navigate the Resort using our interactive map • Check the weather & ski conditions • Stay up to date with Resort news & alerts

DOWNLOAD

from the Apple Store or Google Play!

Experience everything Massanutten has to offer using the official Resort App. After the summer 2021 update, you may have noticed some updated features that improve the user experience: • An enhanced home screen includes Resort hours and featured categories to make finding hours of operation and activities easier. • Use the Resort hours button and search feature to easily find hours of operation, menus, and directions. • The Resort menu has been redesigned to put key information at your fingertips, including hours and what’s new at the Resort. • Owners can access the Owners’ Website from the Resort tab. • The map has been updated to show the trails and lifts on the ski slopes.

OWNERS.MASSRESORT.COM

You’ve got the Massanutten must-dos covered—but RCI® Travel Guides have your back when it comes to exploring new destinations. Learn how to score big savings, when to plan, and where to find travel inspiration that’ll take you far.

3 Tips To Plan For Your Next Trip

CLAIM YOUR BONUS WEEKS:

PLAN AHEAD:

GET INSPIRED:

Planning to travel within 45 days? Use your Bonus Weeks to book a seven-night stay for just $259USD. Even if you can’t stay the full week, you still save1.

Decide if you’re returning to Massanutten to use your vacation time at least 9-12 months in advance. If you’re planning to exchange for another destination, let RCI know as soon as possible.

All that, plus the ability to gift getaways with Guest Certificates, save your favorite resorts for later, and explore all of your perks in one place at RCI.com/Benefits. Call 1.844.874.5792 (Weeks) or 1.844.968.7476 (Points) to learn more.

Re-Enroll For Just

59 NO LONGER AN RCI MEMBER? Come Back And Save Big. Rejoin RCI’s global travel network today and get one year of RCI Weeks® Subscribing Membership for $59USD or two years at just $100USD*. Enroll now at Discover.RCI.com/Enroll/Massanutten with promo code: MASS22

Massanutten Resort Owner & RCI Member Spotlight Wonderful vacation to Aruba. Great experience lots of memories …we had a full week of family fun and laughter and friends celebrated with us as well. My husband and I were there celebrating our 5-year wedding anniversary as well so that was a plus. We went all-inclusive which I would highly recommend with the cost of Aruba’s food and being pricey but we had a great trip and we would definitely recommend it and do it all over again. -Isaac

*RCI Weeks subscribing membership enrollments must be completed online at Discover.RCI.com/Enroll/Massanutten. You must use the promo code MASS22 by 03.31.22 to receive this offer. Offer based on standard $159USD 1-year RCI Weeks enrollment fee. RCI® Magazine is the official travel publication of RCI, LLC. RCI benefits are obtained only via a subscription to the RCI magazine. Use of the term “membership” is intended to denote subscription to the RCI magazine. 1Extra VacationsSM getaways bonus week certificates may be redeemed online and are valid for travel 2-45 days out. All of the terms and conditions of the Extra Vacations getaways bonus week certificate, including black-out dates, apply. Further restrictions apply. Please see Terms and Conditions on certificate. Rental offer and rental inventory are made available by a Florida licensed entity Resort Rental, LLC (operating as Holiday Rentals, LLC in MD and TX), whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Registration as a Seller of Travel does not constitute approval by the State of California. Exchange: CST: 2046555-50. Fla. Seller of Travel Reg. No. ST-26552. Washington Seller of Travel Reg. No. 602357907. Rental: CST: 2081369-50. Fla. Seller of Travel Reg. No. ST-36515. Washington. RCI® and related marks are registered trademarks and/ or service marks in the United States and internationally. All rights reserved. © 2022 RCI, LLC. All rights reserved.

HELPFUL INFO RCI® MEMBER SERVICES

RCI Weeks®: 844.874.5792 RCI Points:® 844.968.7476 Mon-Fri: 8 am - 8 pm Sat: 8 am - 5 pm Trading Power Protection: $89 - $129

RCI® FEES - WEEKS

Exchange Fee: $259 Internal Exchange Fee: $159 Guest Certificate: $99

RCI® FEE - POINTS

Points Transaction Fees: $59 - $309 (depending on length of stay)

**Rates listed are for US residents only. All other RCI members contact your servicing office for rates. Fees are subject to change without notice.

RCI and RCI Logo are trademarks of RCI, LLC, registered in the United States and other countries.

HAV E YOU R EDEEM ED YO U R OW N E R ' S

Complimentary Getaway?

For more info, please visit owners.massresort.com/getaway

View the Link! Click Here.

33 3

RCI EDUCATION CONT.

RCI®

Sister Resorts

We’ve negotiated with numerous resorts so our owners can travel through RCI for an exchange fee of only $159! Based on availability. For info, visit vacationvillageresorts.com

GREAT TIMES AWAIT View the Link! Click Here.

Massanutten Rewards ®

Your on-site loyalty program for earning rewards while vacationing with us!

At CrossKeys Vineyards, we help you make the most of your Massanutten vacation. Located just a short drive down the mountain in the beautiful Shenandoah Valley, our renowned onsite Bistro works tirelessly to prepare delicious meals that pair perfectly with our award-winning wines.

EASY TO EARN

Collect 1 point for every $1 spent *exclusions may apply.

REWARDS YOU WANT

Join us for an amazing meal, share the perfect bottle of wine, and take a moment to truly unwind in a place where you’re always treated like family.

Unlock the Love 540-234-0505 • CrossKeysVineyards.com 6011 E. Timber Ridge Rd., Mt. Cr awford, VA 22841

RCI EDUCATION CONT.

Earn your way to free Mega Zips, WaterPark passes, golf rounds, lift tickets, and now lodging!

View the Link! Click Here.

NO CARD? NO PROBLEM No card, no punchcard... just give your phone number!

14 34

B Y A S S O C I AT I O N

OWNER INFO Owner association how to book, points info, 2022 budgets, and other important info are now posted on the owner's website. To view this info, please log into your owners account @ owners.massresort.com. Then click on the My Massanutten Winter Edition link in the box on the right. To Register Your Account

You will need your Owner ID Number in order to register your account. This is located on the top of your invoice. When you create your password use at least one capital letter, one number, and one symbol (for example % or #). If you have any questions while on the owner's website, feel free to use the Live Chat feature.

35 3

BY ASSOCIATION OWNER INFO

View the Link! Click Here.

OWNER ASSOCIATIONBUDGETS BUDGETS OWNER ASSOCIATION

24 4 4 20