Matters Magazine: The Revitalisation Issue 81

TT MA gazineERS T H E R E V I TA L I S AT I O N I S S U E S p r i n g 2 016 I s s u e 81

Exciting NEW Technology

See page 4 for instructions on bringing this magazine to life before your eyes

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SCAN THIS COVER

to see a glimpse of the future revitalisation of the Sunshine Coast

What matters most on theSunshine Coast!

BUSINESS MATTERS | LIFE MATTERS | COMMUNITY MATTERS | SUNSHINE COAST MATTERS

ALL-NEW F-PACE

ABOVE ALL, IT’S A JAGUAR.

Welcome to Jaguar as you’ve never seen it before. Now you can enjoy the dramatic drive and beauty Jaguar is renowned for, with added practicality.

Inspired by F-TYPE, its powerful, muscular looks give the All-New F-PACE a head-turning road presence. And it delivers the connected steering feel and sharp, responsive handling of a sports car too, thanks to its aluminium double wishbone front and Integral Link rear suspension.

A master of sporting performance and everyday practicality, F-PACE raises the game.

PACIFIC JAGUAR 120 Sugar Road, Maroochydore Ph: 5458 9786 www.pacificjaguar.com.au

THE ART OF PERFORMANCE

Now available.^

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^Consult your dealer for terms and costs of Service Plans. Finance provided by Jaguar Financial Services which is a registered trading name of Jaguar Land Rover Australia Pty Ltd. The registered trademarks and trading name referred to above are operated and used under licence by St. George Bank – A Division of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714.

THE MOST EXCITING CHANGE TO PRINT ADVERTISING SINCE COLOUR PRINTING

is here!

Not only can you read the magazine, you can now actually bring the pages to life in front of your very eyes.

STEP ONE

Download the Layar App from the Apple Store, Google Play or BlackBerry World.

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Open the App and scan any page with the Layar Button to bring the page to life right before your eyes.

Watch a video – Call them right there and then – Visit their Facebook Page or Website and much, much more!

STEP THREE

If you have a corporate video or existing video advertisement already created and want to get double the bang for your buck, contact us on 07 5444 4456 or admin@bmmag.com.au to find out how!

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Eileen Herbert - Goodall Take 15 - 30 minutes to meditate (and clear your head) every day.

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Jasmine Sharpe Switch off, light a fragrance candle and listen to some calming music whilst reminding yourself of the abundance of great things you have in your life!

Jeanne Treloar-Cotter My Revitalisation TIP is do something creative - draw, sing, dance, paint, build, make!

Shari Hall Be a tea bag! And let your newly revitalised attitude colour the waters around you with positivity and kindness. d

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Isobel Coleman Whatever the time of year, a quick dip in the ocean will wake up your mind and body, and lift your spirit!

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We asked the Matters Magazine team, "What is your number one tip for REVITALISATION"?

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Magic Play Golf!

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Leisa-Kay Fleming Switch your computer and phone off for a couple of hours, go for a run along the beach, eat something healthy, and smile.

EDITOR'S NOTE

EDITOR'S NOTE We are so excited to share an amazing new innovation with you, through the use of the LAYAR APP. We have been getting this ready for you, for this revitalisation issue, for a while now. It’s pretty exciting!

This app allows you, the reader, to hover your phone over a page and bring that page to life, watching all kinds of videos and extra advertisements right there, almost jumping out of the page!

Simply download the FREE APP and take a look, for example, at the advertisement on page 16 for the Big Kart Track, one of the Sunshine Coast's longest running, local thrill experiences. The app will allow you to actually experience a lap around the track!

Or why not flick to pages two and three, and take a look at the Augmented Reality of a test drive on the new Jaguar F-Pace - part of a double page spread by local Jaguar dealer, Pacific Motors.

It’s incredible! Any place in the magazine where you see the LAYAR 'scan here' logo means you will get exported off the page to a whole new world. We aren’t the first with this technology, of course - magazines have been using it all over Australia, and indeed the World, for a while now.

RUN YOUR OWN RACE. Don’t be overly concerned about what your competitors are doing, be much more concerned with what you’re doing. What can YOU do to improve your business? What can YOU do to improve your life? We at Matters magazine are in constant thoughts of revitalisation, innovation, and whatever else we can do to make a difference here on the Sunshine Coast.

What else can we do to make you love the magazine?

We are passionate about educating you on all things business and life, about inspiring you to be the absolute best version of you possible, connecting you to like-minded business owners and professionals, and celebrating all things business and life.

Our recent survey showed us you like short punchy articles; you like the magazine NOT in sections, and you like educational-type articles, so expect us to give you more of what you want.

We want to share with you through the pages of the magazine WHAT MATTERS MOST ON THE SUNSHINE COAST. We absolutely believe that, as Zig Ziglar says, “You can have everything in life you want, if you will just help other people get what they want".

We know that at the end of the day people buy a product or service from someone they like, someone they know and someone they trust. We believe that celebrating our TENTH YEAR HERE ON THE SUNSHINE COAST, has helped you LOVE US, KNOW US AND TRUST US and we want to thank you humbly for your constant and continued support.

Vickie Magic

And you have to keep up with your competitors!

To see Vickie share her Editors note with you personally, download the Layar app and scan this page.

@businessmattersmagazine

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editor@bmmag.com.au

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We are absolutely thrilled to welcome you to OUR REVITALISATION ISSUE and, of course, that means we have once again revitalised the magazine. So what’s new?

However, while that’s important, it is much more important that you

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Welcome to Issue 81 of Matters Magazine, formally Business Matters Magazine.

07 5444 4456

A new dimension in curtain making A modern curtain hanging system together with gorgeous fabric is certain to become a feature in every room.

• Shutters • Wallpaper • Blinds • Rugs & Artwork • Motorised products • Curtain, fabrics and upholstery

62 Aerodrome Road, Maroochydore Tel: 5443 9122 E: maroochydore@incurtains.com.au www.incurtains.com.au www.bmmag.com.au 5

Published by Matters Magazine ABN: 95 131 837 833 P. 5444 4456 Noel Burns House 18/21 Nicklin Way, Minyama Editor/Advertising Enquiries: Vickie Magic, 5444 4456 or 0433 198 868 editor@bmmag.com.au Photographer/Distribution Operations Manager: Dranko Magic, 0408 751 863 magic@bmmag.com.au Personal Assistant: Jasmine Sharpe admin@bmmag.com.au Design: Head Designer Leisa-Kay Fleming leisakaycreative@gmail.com Jeanne Treloar Cotter jeanne@sassybranding.com Sub Editor and Writer: Isobel Coleman isobelcoleman@bigpond.com Proof-reading: Eileen Herbert-Goodall Writers and Columnists this issue: Alvia Turney, Barrie Frost, Anita Humphreys, Ashley Robinson, Cheryl Ryan, David Dangerfield, Debbie Blumel, Kenric Stokes, Mark Jamieson, Rod Russell, Katie Whittle, Natasha Ball, Roz White, Shari Hall, Ted Fitzgerald, Andy Engel, Vickie Magic

CONTENTS

Business Matters Magazine

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Small Business of the Year:

48 ps

Contents

REGULAR COLUMNS 5

Editors Note with Vickie Magic

17

Travel Tips with 123 Travel

19

Dear Alvia with Alvia Turney

24

Childrens Therapy with Debbie Blumel

31

Your Healthe Future with Natasha Ball

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Marathon Moments with Vickie Magic

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Local Business with Savvy Business Sales

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What is a brand with Six Elements

60 If you are not moving forward, you are falling 65

behind with Roz White

Life Business with Compass Institute

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Surf Life with Alex Surf Club

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Socials on the Sunshine Coast

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Mayoral Business - The Countdown is on with Mark

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Printers: The Ink Spot Commercial Printers Maroochydore 5443 5431

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Instructions to use new Layar App to

Online: www.bmmag.com.au Distributed from Beerwah to Pomona.

Readership approximately 35,500.

No part of this publication may be reproduced without written permission from the publisher. All material in Matters Magazine is subject to copy right provisions. All editorial and advertising in Matters Magazine is accepted and published in good faith based on material provided by contributors and advertisers.

All care is taken by the publisher, however responsibility is not accepted for errors or omissions and opinions expressed do not necessarily reflect those of the publisher.

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Real Life Property Management with Terreno Management

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What is Life with Barrie Frost

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New AMG range on the way – Mercedes Benz

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Why Invest Overseas with Future Plan Property

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Number Business with Ted Fitzgerald

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CCIQ – The benefits of being proactive

REGULAR MATTERS PAGES 12 13 18 20

LOCAL SUCCESS ARTICLES 9

ocal Matters with Astute Mooloolaba, L Brilliance for Business, Julieann Boutique

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Local Matters with Battery Hill Vet, Karinya Montessori and Dream Property Management Health Matters with Infectious Medical Scrubs Personal Branding Matters with Paula Brennan Photographer

26 Fleet Management Matters with All Coast Tyres 28 Property Investment Matters with DBA Property 52 35 Business Growth Matters with Stones 56

Throw Consulting 62 36 Education Matters with St Andrews

38 Care Matters with Noosa Van Lines 64 41 Finance Matters with SMS Finance 72 42 Duplex Matters with Vision Group

45 Function Matters with Caloundra RSL 74 46 HR Matters with East Coast HR 78 50 Safety Matters with Encompass 81 54 Real Estate Matters with Stewart Property 83 57 Chiropractic Matters with Hendry Chiropractic 86 63 Family Day Care Matters with Lourera 87 68 Smart Business Matters with Kevin Bennett 88 77 Website Matters with Jetpack 89 79 Freight Matters with Kenter Logistics 90 85 Learning Matters with Irlen Clinic 92 96 Accounting Matters with Complete

97 Insurance Matters with Austwide 100 Car Loan Matters with Fox Finance 102 Legal Matters with Beckhaus Legal 103 Money Matters with Infocus 105 Money Mindset Matters with Nadine Nelen

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Celebrity Restaurant BIN 106 Avatar – Peace of Mind

New printing on stainless steel – Original Prints

Harlequin Blinds – longevity and customer service secret to success From Farming to Tinting Cars - Tint A Car Float your way to revitalisation Outstanding Customer Service – Stewart Property Brads baking up a storm – Warana Bakery Mini Local Write-Ups (free with a catch up with Vickie Magic*) SCBWN Award Winners Announced Maroochydore TIME TO SHINE Mab Personal Training on Great South East The Baby Builders – infertility Sunshine Uniforms -Uniforms with Logos The World’s Safest Trampoline Buddina Primary School Art Show Top Gong for Escape Room Oz Living Valley Springs Revitalisation Program Buy Local Sell Global with Kenter Logistics

Throw your boss to the sharks at SEA LIFE Mooloolaba

Cover Story - What are you scared of?

Revitalise your mind

25 Optus Product Review 48 Seven step guide to Revitalisation 84 Doggie Competition WINNER announced 101 Time Out Retreat

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Business Beats

FEATURES

Business Strategies

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he Dynamic Duo is Back – Lyn Eddie T and Marilyn Brayshaw join forces!

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THE DYNAMIC DUO

is back!

French writer Antoine de Saint-ExupĂŠry famously said, "A goal without a plan is just a wish". This could well be the motto of two relatively new, and powerfully driven Sunshine Coast businesses.

contact with clients to calm and reassure them; at a time when many financial advisers did not answer their phones," said Lyn.

After decades living and working on the Sunshine Coast, Marilyn Brayshaw and Lyn Eddy made life-changing decisions a year ago, choosing to go out on their own.

If Marilyn believes her clients could benefit from broader financial planning advice, she sends them to Lyn. And if any of Lyn's clients need a home loan, or other finance, she directs them to Marilyn.

"You could say we've gone into business for ourselves but together," joked Lyn. "We've known each other since the 90s, when people referred to us as the Dynamic Duo!" said Marilyn.

When Lyn and Marilyn launched their own businesses, it made sense to collaborate. Marilyn opened Astute Mooloolaba just over 12 months ago, and Lyn following soon after, launching Lyn Eddy Financial.

"I opened my own business after a 25-year career in the corporate world of banking. I have been in lending all my life, so I know all the 'ins and outs', particularly about customising solutions for my clients," Marilyn said.

"Astute Mooloolaba is essentially a mortgage broking business, helping customers achieve whatever they're looking to achieve. My point of difference is that I am not a transactional lender, who simply writes a loan and moves on. I build very strong relationships with my clients, and seek solutions that go beyond their current needs, and look into the future as well."

Marilyn's clients vary from next home buyers and investment property owners, to first-time owners, many of whom are the children of her initial client base.

Lyn, too is experiencing that same trust and loyalty in her business. "I first moved to the Sunshine Coast in 1982 and have been in financial planning since the mid 90's, ranging from boutique financial planning through to the corporate world. Venturing out on my own was a big decision and was borne from a desire to customise truly individual solutions for clients.

Establishing my own business was the best thing that I have ever done.

It allows me to focus on what's most important; and that's the needs of my clients." said Lyn. "My point of difference is that I visit the client at their home or office to provide holistic bespoke financial planning solutions and then continue to stay in contact, providing ongoing advice to guide them through life's uncertainties. There is no boilerplate approach because everybody's situation is different," said Lyn. "During and after the GFC, I was in regular

"Clearly referrals are a big part of both businesses. The main source has always been existing clients. More recently, however, Marilyn and I have formed an exclusive arrangement."

"Lyn and I know each other's work intimately and have a high level of trust in protecting each other's clients," Marilyn said.

Mind you, these are no ordinary businesswomen. Lyn was one of the founding owners and directors of an Australian Financial Services Licensee company and has been a Sunshine Coast Business Women's Network Corporate Business Woman of the Year. She credits much of her success in business to the support of her husband Ian who became Mr Mom when their youngest child was only 6 months old. Lyn said this enabled her to fully focus on building her career in Financial Services.

Marilyn, who describes herself as a farm girl, took the banking world by storm. "At a time when most Bank Managers were male and aged 45 to 50; thanks to hard work and a supportive Employer, I became a branch manager at the age of 22 and worked to become an Area Manager at age 26, and soon after a State Manager of one of the Big Four," said Marilyn. Choosing the fabulous Coast lifestyle over excessive travel, Marilyn opted to leave the corporate world behind to spread herself more evenly between family and career.

Now, we're doing it our way. We're not tied to anyone else's business, and we conduct ourselves in the way we feel is appropriate for our clients and our business," Lyn said.

"It certainly seems as if Marilyn and Lyn's well planned goals are hitting the mark - and they are achieving that by making their clients' wishes come true.

Contact Marilyn on 0414 789 665 or email Marilyn at marilyn.brayshaw@astutefinancial.com.au astutefinancial.com.au/members/mooloolaba/ Contact Lyn on (07) 5430 6680 or 0412 710 119 or email Lyn at lyn@lyneddyfinancial.com.au www.lyneddyfinancial.com.au a

www.bmmag.com.au 9

People with a disability have wants and needs, hopes, dreams and aspirations.

They want to live the way they choose – just like you and I

e t a e r c s u p l he to u o y t n r o We wa f e r u t u f a brighter th a disability people wi STEPS Charity is embarking on an exciting journey to deliver a unique learning experience to young people with a disability through our STEPS Pathways project. We’re determined to change the state of living for people with a disability, and create equal opportunities for people in our community to live happy, fulfilled, and independent lives.

Find out how you can help 10 ISSUE 81

5458 30 00 www.stepscharity.com.au

COMPETITION

WIN ‘A Toss Your Boss To The Sharks’ OPPORTUNITY – ENTER NOW

SEA LIFE Mooloolaba are giving one lucky reader the opportunity to make this a reality!

Matters Magazine spoke to Division Eight Councillor Jason O’Pray (Tourism Sport and Major Events), who has experienced the shark swim at SEA LIFE Mooloolaba a few times. Jason said he remembers the very first time he swam with the sharks; it was absolutely amazing.

Jason said he has even thrown his wife, Ingrid, in with the sharks!

He thinks the ‘TOSS YOUR BOSS TO THE SHARKS’ opportunity is an absolute classic, saying he hoped the winner is petrified of sharks and maybe not that capable in water! He went on to point out that it’s actually a very safe experience, because the sharks are incredibly well-fed. People have been diving with these sharks for 20 years.

“Swimming with the sharks not only gave me a real feeling of exhilaration and accomplishment, but also a much greater respect for these incredible creatures,” he said. Jason said his two children were desperate to give it a go, too; children from as young as 12 can do the snorkel experience, while young adults from 14 can do the full scuba dive experience. e

To enter our competition, simply send us YOUR NAME; the BUSINESS NAME; the name of your BOSS; and explain WHY you would like to TOSS YOUR BOSS to the sharks.

Email us at admin@bmmag.com.au. Winner announced Friday, 11 Nov 2016.

www.bmmag.com.au 11

LOCAL MATTERS

LANDLORDS with Fran Denny and Jo Horton

BUSINESS

with Melissa Austin

FORMALWEAR

with Julie-Ann Boutique

CAN YOU DIY PROPERTY MANAGEMENT?

WHY YOU DO WHAT YOU DO

WOMEN’S FORMALWEAR ON THE SUNSHINE COAST

Well, of course you can. But should you?

Let’s face it, when you want something done correctly, you pay for a professional to assist you. Whether it be for medical reasons, plumbing, or even to get your car serviced, a skilled and qualified person is your first call.

If you haven’t listened to or read Simon Sinek’s ‘Start with Why’, please do it right now. As business owners and leaders, our ‘why’ is the reason we get out of bed in the morning, why we put in the long hours, and why we love our businesses and what they stand for, no matter what the hurdles are.

When it comes to formalwear for women on the Sunshine Coast, the truth is you cannot go past Julie-Ann Boutique at Buderim. There are good reasons that clients constantly come from Melbourne, Adelaide, and Sydney especially to buy something different from Julie-Ann’s beautiful store. The beautiful European couture, the unusual and stunning dresses, but the truth is the most important point of difference is JulieAnn’s eye for what suits the individual. She can look at you, look at a dress and just know what works. Sometimes we aren’t sure what to even try, Julie-Ann has been doing this most of her life, she knows what women look fabulous in and comes up with tiny little alterations that turn ok into stunning.

So why would you want to look after an asset, usually valued at hundreds of thousands of dollars, without the same level of expertise?

While some see an agent as just collecting the rent, there are numerous aspects to property management, including regular property inspections, lease renewals/increases, arranging maintenance and repairs, and ensuring that both parties – the owner and the tenant - conform to a multitude of legal requirements.

For example, if your tenant tripped over the front pathway at your property and hurt themselves, would you know what to do? It’s unfortunate that we live in a litigious world, but in reality we do. By not having a specialist to support you, your valuable asset could become a nightmare.

When you know why you are doing what you are doing, it inevitably leads to happy customers, happy team members, happy business owners and a happy profit.

So what is your ‘why’?

It isn’t necessarily what you do; but it is usually the reason why your customers buy from you, and your team work for you.

Simon Sinek’s classic example is Apple; their ‘why’ is that they want to challenge the status quo. They do this by developing technology.

In our experience, clarity of ‘why’ is the difference between a good business and an exceptional business – financially and culturally. What is your ‘why’?

The store has fabulous Gowns and Special Occasion wear and caters for School Formals, Racewear, Gala’s, Balls and Award nights. She receives NEW STOCK every week and another very special point of difference that Julie-Ann ensures is that no-one out there is in the same outfit at the same special function, she keeps a documented record just to make sure.

Dream Property Management

Ph: 07 5437 7624

Ph: 1800 373 262

Julie-Ann Boutique is OPEN every week day and ALL DAY SATURDAY

Email: melissa@brillianceforbusiness.com.au

Ph: 07 5453 7777

Web: dreampropertymanagement.com.au

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Facebook: Julie-Ann-Boutique

LOCAL MATTERS

FINANCE

EDUCATION

TIME TO SPRING CLEAN YOUR FINANCES

SAFE, SUPPORTIVE AND FUN-LOVING LEARNING

BEACHSIDE VET A WINNER FOR PETS

While Spring is a great time to clean up your home, it’s also a great time to clean up your finances.

Karinya Montessori Children’s House prides itself on its Early Educators who don’t just like working in Early Education, but are passionate about it. We provide a Montessori early education for children 15month to 3 years in our “Little Nest” community and for children 3 years to 6 years in our “Children’s House” community.

With more than 40 years’ veterinary experience between them, and a passion for animals, you may recognise Dr Ernie Young and his partner, Annette Cochrane. What you might not know about is their most recent project, the Battery Hill Veterinary Clinic, which opened in November 2015.

The sole operator clinic is passionate about providing personalised and caring services, primarily to dogs and cats.

Situated in the Pacific Haven Complex on Buderim Street in Battery Hill, this one-stop vet clinic caters for everything from general consultations, vaccinations and dentals, to clinical pathologies and surgeries.

And just a short stroll from the clinic is the Currimundi off-leash beach, which means you can take your dog for a check-up and reward them with a play on the beach afterwards.

Dedicated to local affairs, Dr Young is a member of the Caloundra Chamber of Commerce and the Caloundra Business Group, as well as supporting a range of organisations, including the National De-sexing Network (NDN) and Operation Wanted - a program run by the RSPCA, offering 20% off de-sexings during certain months. The clinic is also an avid supporter of the Devoted2Daschhunds group.

Facebook: Battery Hill Veterinary Clinic.

with Marilyn Brayshaw

Here are some simple tips to help: Get organised: ensure that all your important information, such as a medical directive, will, and financial details, are easily available to your family and friends in the event of an emergency.

Stocktake debt: are you spending more than you earn? Are you paying down credit cards, or using them to stay afloat? Can you lower your interest rates, restructure debt or limit spending?

Shop for better deals: on your accounts, such as mobile phones and internet.

Companies may have unadvertised deals for existing customers. If you don’t ask for a better deal, you might never get it.

De-clutter your wallet: it’s 2016 and there are mobile apps to de-clutter your wallet of cards and cash. Some banks apps even allow you to pay at the register with just your mobile phone.

Round up: a small increase to a loan payment can make a big difference in the long run.

Ph: 0414 789 665 Web: astutefinancial.com.au/members/ mooloolaba/

with Kerri Steele

In these environments children are given support to learn in self-directed and independent ways, using equipment that helps to develop a child’s whole and natural development. By following the child’s interest in the creative arts, numeracy, literacy, science and nature we will guide their foundational journey.

We believe “It takes a village to raise a child,” as such we make parents feel they are not alone, but part of a positive community, with fun family nights a well as professional support nights.

Key goals- community, nurturing, independence

Ph: 07 5472 0505 Web: karinyamontessori.com

VETERINARY with Dr Ernie Young & Annette Cochrane

Ph: 5492 6001 Web: batteryhillvet.com.au

www.bmmag.com.au 13

MINDSIGHT MAGIC

WHAT ARE YOU SCARED OF?

REVITALISE YOUR MIND! SEE YOUR LIFE THROUGH DAISY-COLOURED GLASSES!

By Vickie Magic

If you are human, then you will more than likely fear something; you may even fear lots of things.

You know what? Fear and doubts are something we all suffer from time to time. The thing is, if what you focus on grows (and it does) then what we fear... becomes. It’s that simple really; we are the ones that make it difficult. It’s those who live in fear of disease that get it. It’s those who doubt they can achieve success that simply prove their doubts correct.

You really can worry yourself sick; you really can create the sick through the worry. We don’t even realise sometimes that we are the ones that control our everything. We think circumstance is destiny. The truth is that THOUGHTS ARE.

We think the circumstances create our thoughts, while the truth is, it is our thoughts that create our circumstances.

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James Allen, author of ‘As a Man Thinketh’, says, “A man can only ever get corn from corn, nettles from nettles. What you

grow in your mind will always bear fruit.” If you are constantly worrying, constantly doubting, constantly fearing, your fear,

Bad thoughts - such as fear, doubt, hate, unforgiveness, worry, and looking around to find what’s wrong - can only create more of themselves, because corn from corn, nettles from nettles.

your doubt, your worry, will soon come to fruition. It has to.

How could it possibly be this simple?

See the mind doesn’t know the difference between what is real and what is not; it simply believes what we tell it is true. This then becomes our truth, our reality. So let me say that again. OUR MINDS CREATE OUR REALITY. It is not reality that creates our minds, although we sometimes think that is the case.

Set an intention for yourself at the beginning of each and every

WE DECIDE, WE DICTATE, we think our reality into being.

day. Say, ‘Just for today I will . . . ’.

For example, you might say, ‘Just for today I will catch myself when I think thoughts that don’t serve me and replace them with thoughts that do’.

Set an intention of what you will do for today, then make a list of all the things that are great in your life, the things you love, the things or people you appreciate.

Anyone can do anything for one day, right? Just try, you may surprise yourself at how you can begin to turn your life around. www.mindsightmagic.com.au

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Too deep? That’s okay, it doesn’t actually matter whether you believe this or not, it will still be the case for you. Give it a try

for one week from today; make yourself a promise to CREATE A NEW REALITY for yourself. How? Good question.

It starts at the very beginning; good can only come from good, bad from bad. If you think good thoughts, if you constantly help other people get what they want, if you compliment

people, if you forgive people, if you stop judging people, if

you stop looking all around you for what is wrong, if you start looking all around you instead for what is RIGHT, if you know

that every single human being is doing the absolute best that

they possibly can, with the tools they have, and if you sincerely make an effort to be the type of person that you would like, the simple truth is that you can then begin to create the future of your dreams.

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TRAVEL BUSINESS

interest and respect. Most people speak a little English these days.

Sit yourself down in a café and people-watch for a couple of hours.

• My favourite item to pack would be my scarf or sarong. They have multiple uses, from towel to tablecloth/picnic cloth or, if you are familiar with the art of Japanese furoshiki cloth wrapping, you will soon have yourself a makeshift bag.

• Back-up. Don’t lose the precious photos and memories without taking along some type of back up for your computer. I take one of those external hard drives and just plug in and back-up if easy and fast.

There are lots of little things you can do to make your journey more enjoyable.

Here are my top travel hints and tips.

• Top of your packing list should be ear plugs! They muffle everything from crying babies, partying youth, barking dogs and honking horns.

• Patience is my number two. Things are out of your control when you travel so relax and go with the flow a little.

• Wake up for the sunrise. The morning is a magical time to enjoy taking photos and meeting the locals as they start their day.

• When in doubt, laugh - especially at yourself! You are bound to find yourself in an awkward situation where the best outcome is laughter.

Don’t get too serious, just enjoy the moments.

• Have an extra cash stash. I always recommend several money options, including cards, cash and few secret stash places, like your toilet bag or a pair of socks. Just don’t forget where you put it!

• Meet the locals. Get out and meet the local people where you are staying as much as possible. Learn a little of the language, so you can show your

• Looking for adventure? Volunteer! Somewhere along the way give some time and reward yourself with the experience.

• Eat the local food. Try something new and experience the local cuisine.

Ask a local for a recommendation.

• Plan less and pack less. This way you can slow down where you need to.

• Travel agent. Use the expertise and have support back home if you need assistance, should something go wrong or if you need to change plans. www.123Travelconferences.com.au

ca

Cheryl Ryan, 123 Travel - Buderim Cheryl has been working and travelling the world for over 25 years. Her travel business is a combination of leisure and conferencing with a special passion for supporting local communities she visits.

www.bmmag.com.au 17

HEALTH MATTERS

TAKING A

break

In our incredibly fast-paced world there always comes a time when we need a break; a break from work or a break from technology. Both of these give similar results to the one that takes the plunge and disconnects from our technologicallyfilled existence.

There are various sources citing a catalogue of reasons to disconnect, recoup, meditate and relax. In our ever-connected

digital world, we really don’t have space for solitude; to recoup after a working day, email or message-free, and to connect entirely to our home lives, our wives, husbands and children.

Taking a break can have far-reaching effects on your health; holidays are proven to boost optimism, and immunity, by reducing stress hormones in the body and improving heart health.

“Simply creating a space in your day to be technology-free not only

allows reflection, it allows the mind to recover from constantly being busy; it allows stress recovery, boosts brain power and allows the body to recover.”

So do yourself and your loved ones a favour - disconnect or take

a mini break; you’ve never had more reasons to ask for time off work!

m

Pete & Sally Doran, Infectious Medical Scrubs Infectious owner Pete Doran worked as an Emergency Nurse for over fifteen years and knows first hand what is important to healthcare professionals when it comes to work uniforms. Together with his wife Sally, they have recognized the need for uniforms to be durable and comfortable enough to wear all day long and require little maintenance.

YOUR LOCAL SCRUBS SUPPLIER

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DEAR ALVIA

Dear Alvia. ..

Dear Alvia m at d attending the gy My wife has starte er ng lo no she gets. We every free moment baby e th er. I feel like do anything togeth her ke in the gym and ma sitter! Should I jo like? Yours R see what it feels Dear R , why ng fire with fire Instead of fighti vities joint exercise acti not think of some , icipate in together you two could part er tt Be c. et s boot camp Volleyball, mixed ng si oo ch , why is she question would be with you? the gym over time

Alvia

Dear Alvia When is the best time to break-up?

Yours B Dear B It may feel like there is never a good time, however the best time is always now, try to avoid birthdays and anniversaries.

When you know you don’t want to be in a relationship don’t stay, it’s not good for you but it is also not fair on the other party. ca

Alvia Turney, Act4Tomorrow Separation Specialists

“I am not an advocate for separation, I am an advocate for living with someone who loves you and who you love”.

Programmes to find clarity whether to stay or Separate.

If breaking up is inevitable we manage your situation for a better way to separate. www.act4tomorrow.com.au Ph: 0414 675 050

Alvia

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Private Christmas Function Space Enjoy dinner on one of our private beaches, a formal event on Lily's on the Lagoon or Tipi event on The Lawn!

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www.bmmag.com.au 19

PERSONAL BRANDING MATTERS

RESUSCITATE YOUR BRAND

WITHOUT BLOWING THE BUDGET Today your online personal brand – YOUR PRESENCE – is more important than ever. There are so many possible touch points online that it is vital to refresh regularly, not only for your clients but also for your own business mojo.

Yet with all the “busyness”, it is easy to forget to maintain your personal presence within your business and procrastinate for many reasons – the usual suspects? Time, fear and the biggie - money.

These simple and very low cost tips will help get you on your way: INTENTION OVERHAUL It’s so easy to get stuck in the mindset of achieving targets and acquiring new customers, that it’s easy to forget what it is that we are really doing for our customers. Writing a list of what you uniquely do for your clients, what problems you know you genuinely solve for them and how you can better serve them, is a quick way to help to redefine your personal brand and revitalize your passion for what you do.

WEBSITE FACELIFT This one does not need to cost lots of money, but it is important that your Home, About and Sales pages on your site effectively speak to your target audience. Try re-writing your bio so that it sounds more conversational, more you. Let potential clients know what they will get, rather than what you do. Use some of the language from your ‘intention overhaul’ to help with this one.

SOCIAL MEDIA TWEAK When was the last time you checked out your profiles on your social media channels? These are now your online business cards, a direct way to connect with you. If they contain outdated, or worse wrong information they could serving to loose potential clients without you even being aware.

Also make sure your language and content varies across the platforms, to suit different audiences and cultures. For example, you can be a lot less informal and ditch the resume on Facebook, whereas LinkedIn

20 ISSUE 81

demands a more formal approach to the language and layout.

PICTURE OVERHAUL Outdated images today are a no-no. Even if you can’t afford to get these done professionally, make sure the images you show are indicative of your personality and how you present in your business day-to-day. Avoid generic and cheesy!

People are so voyeuristic and just love to see what you get up to, so often sharing behind the scenes, product and workplace snaps is more endearing and will resonate will your current customer base, as well as attracting new fans/customers.

TESTIMONIALS Struggling to find the words? Ask your clients. By sending out testimonial requests with leading questions to elicit the exact answers you want, you will not only get some great fan letters as social proof of your work and quality, but you will also have a chance to glean the problems, wants and desires of your most loyal clients so, in turn, you can serve them better in the future.

So no more excuses! Remember, if you feel your presence in your business is tired, outdated or in need of updating, your clients and potential customers are most definitely feeling it, too.

Time to fire up so you can move forward with confidence and kick some serious goals. m

Paula Brennan, Paula Brennan Photographer After running a successful wedding photography business in Sydney for the last 12 years, Paula Brennan moved to the Sunshine Coast four years ago to open a boutique portrait studio in Mooloolaba. Paula is passionate about empowering women with personal branding. Paula brings a lot of ideas on not only how best to shoot the photos, but also helps educate her clients on how to maximise the end use of the imagery.

IT’S YOUR TIME TO SHINE There’s never been a better time to live and work on the Sunshine Coast, and it’s only going to get brighter.

We’ve started building the city of the future in Maroochydore, and it’s got Australia watching.

Let’s show them what we can do.

Explore More

MAROOCHYDORE-CITY.COM.AU

LOCAL NETWORKING

BUSINESS

s t a e b

Business Beats is a Sunshine Coast business networking referral group, promoting growth among local businesses.

We aim to wholeheartedly support one another in both our business and personal endeavours. Representing a wide variety of industries, our members are experts in their field and offer a wealth of knowledge to the group. Business Beaters meet on Tuesday morning of each week for breakfast, building strong business relationships thus providing quality referrals to each other while at the same time fostering a healthy business-growth forum. During our last AGM we decided to focus our efforts on one charity in particular, that we all felt was a cause close to our hearts.

STEPS Charity are committed to creating a brighter future for people with a disability. In the process of getting to know STEPS a little better, Angela Miles, STEPS Charity Manager graced us with her presence at a Business Beats meeting one morning last month to enlighten us on STEPS Charity and its purpose.

Carmel Crouch, founding member of STEPS Charity and mother of a son with a disability, is a passionate advocate for equal rights and opportunities towards independence for people with a disability. Carmel saw first-hand the opportunities close for her son once he transitioned from school finding no pathways or support mechanisms in place to help him find work. Frustrated by the limitations placed on her son she joined forces with a group of like-minded mothers and father

who wanted nothing more than to see their children grow into happy, fulfilled individuals ready and able to take life by the horns. So they did something about it! United in their passion STEPS was established, and almost 30 years on they’re still working to empower individuals and create a positive impact in our communities.

Their latest program STEPS Pathways is an ambitious project aimed at changing the state of living for people with a disability. An Australian first, STEPS Pathways teaches young people with a disability the skills they need to live independently in the mainstream community.

This program will reduce the number of young people living in nursing homes and hospitals, and importantly ease the anxiety of the many aging parents who fear for the future of their child once they are no longer able to support them. The specially designed college will operate 24/7 for 18-35 year olds, giving them independence and improved quality of life.

The most beautiful and captivating part of Angela’s talk was her passion for these projects and the heart, soul and care that is being put into them. Not just on her part, but from their other members and volunteers. We are exceptionally proud to be a part of helping change the state of living for people with a disability.

If you are interested in giving to STEPS Charity, your donation will help to build a place of living and learning, please visit STEPS website and if you’re interested in becoming a part of the Business Beats community, visit our website. www.stepscharity.com.au businessbeats.com.au a

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www.bmmag.com.au 23

LOCAL CHILDREN

RIDING THE WAVE

OF

change

The National Disability Insurance Scheme (NDIS) will provide children and families with greater choice and control over the services they receive. I’m very positive about the NDIS and my priority is to ensure that our clients get the best possible services when it starts on the Sunshine Coast.

This year, the Children’s Therapy Centre will provide therapy services to children and young people with developmental delays and mild, moderate and severe disabilities and sporting injuries.

We are committed to offering child-friendly, family-centred services and, behind the scenes, we are implementing modern business systems to support the provision of integrated, streamlined services for clients. Our most significant change this year is Gensolve - our new client information management system. This is the single greatest operational change in our 28-year history and it impacts all of us. Gensolve enables us to have all client data in one place, view and change appointments, prepare and track invoices and payments, and produce reports. This is a significant change for staff who have operated in small silos on Word filing systems with separate Outlook calendars.

Some staff breathed a huge sigh of relief while others struggled with the transparent, whole-of-practice approach. However, this change is essential for us to remain competitive in the modern era.

To succeed in the commercial NDIS environment, we want clients to continue choosing us instead of other service providers and to do that, we have to remain the best. Our new marketing strategy will help keep us in the public eye after it is launched later this month.

Change does present challenges but we have attracted strong interest from even more high calibre speech, physio and occupational therapists seeking to join us in the brave new world that lies ahead. Our experienced and capable staff will continue to achieve the best outcomes for children with disabilities as we expand our services across the region.

Debbie Blumel, CEO Children’s Therapy Centre

Our vision is to empower children with disabilities and developmental delays to achieve their potential and participate in the community. Our mission is to remain the best children’s therapy service on the Sunshine Coast – welcoming, trusted and engaged.

We are a not-for-profit company. We do not profit from disability. We invest all funds into service improvements, equipment and staff training in the latest evidence-based research. ca

To learn more about the work of the Sunshine Coast Children’s Therapy Centre please visit www.childrenstherapycentre.com.au.

You can also make a donation on our webpage.

R

YOUR BUSINESS PARTNER FOR ALL YOUR PRINT REQUIREMENTS

visit WWW.SUNSHINECOASTPRINTERS.COM.AU for our product range and PRICES on:

• Business cards • Stationery • Flyers • Brochures • Forms • Dividers • Desk Pads • Note Pads • Magnets • Calendars • Postcards • Presentation Folders • Invoice-Order Books • Labels • Posters • Stickers • Menus • Price lists • Envelopes • Copying • Binding • Laminating • Artwork & Design • Stamps

24 ISSUE 81

TECHNOLOGY REVIEW

FOR THE CLUMSY AND THE ADVENTUROUS

TECHNOLOGY REVIEW - Network Communications and Optus at Sugar Road, Maroochydore gave us some great Smart Phone Cases to test out and see what we thought. The new D30 Case Armour and the Lifeproof LifeActiv.

If you are clumsy and continually drop and break your smart phones or an adventurer looking for how to include your SMART phone in your adventurers to capture every moment, then read on, one of these SMART Phone cases could be your answer.

At first to be honest I didn’t really think either one of them was much different to any other cases, but on further testing they are both pretty incredible.

The Lifeproof LifeActiv is for those on the go. You simply clip your Lifeproof cases into car mounts, arms bands, bike mounts etc, and you can hit the waves, the slopes or the trails with your device right by your side. LifeProof cases and accessories let you pack your tech along on your adventures, keeping you connected every soggy, snowy, muddy step of the way.

The D3O® Case Armour offers up to 82% greater impact protection compared to the leading competitors. D3O® materials feature a unique patented technology that offers enhanced shock absorption and impact protection. Delivering premium performance properties, D3O® materials consistently outperforms traditional materials.

The testing conducted on the D30 is intended to replicate a drop from 1m. DTS055 – D3O® Phone impact test is used to analyse the impact performance of the different cases. Test carried out at D3O® The Lab on AD Engineering Drop Tower Case attached to replica iPhone 6 (same mass and dimensions)

Love Our Community And Locavores

• Case is dropped from 1m onto its side (mid-point opposite side to volume buttons) • Guide mechanism is used to ensure repeatability of drop and velocity measured prior to impact to ensure consistency • Case impacts 150mm radius anvil and transmitted force recorded by load cell beneath anvil • Each drop is repeated 3 times and the average calculated.

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SCAN WITH LAYAR TO ADD A THIRD DIMENSION

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WE GIVE THESE TWO THE HEADS UP WITH A NINE OUT OF TEN ca

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WHITE’S IGA National Award Winner 2016 • BLI BLI • MOOLOOLAH • MT COOLUM • PEREGIAN BEACH

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BUSINESS MATTERS 25

FLEET MANAGEMENT MATTERS

UNDERSTANDING

YOUR WEAR

patterns

As tyres wear, sometimes wear patterns emerge that can indicate problems with your vehicle or tyres. If you see any of these patterns, it’s advisable to get your tyres checked by a professional tyre retailer.

Tyre Balancing

If your tyres are unbalanced, you’ll notice vibration. This can lead to driver fatigue, premature or irregular tyre wear, and unnecessary wear to your vehicle’s suspension. Your tyres should be balanced when they are mounted on wheels for the first time, or when they arere-mounted after repair. Check your tyre balance at the first sign of vibration or shimmy.

Here are some wear patterns to watch for:

Vehicle Alignment

Wear on both edges: UNDER INFLATION

Your vehicle is properly aligned when all of its suspension and steering components are working smoothly, and when its tyre and wheel assemblies are running straight and true. If you notice uneven tread wear, it could be due to a misalignment and your vehicle should be serviced by a professional.

Under inflation of a tyre reduces its tread life by increasing the tread wear on its outside edges, or shoulders. It also generates excessive heat which reduces tyre toughness. Finally, it reduces fuel economy through increased rolling resistance, because soft tyres make your vehicle work harder. Abnormal tyre wear may also be caused by misalignment or mechanical problems.

Tyre Rotation

Wear in centre: OVER INFLATION

Rotating your tyres regularly, and before any uneven or irregular wear shows up, will increase your tyre life by up to 25%.

A good rule of thumb is to rotate your tyres every 10,000km. m

When a tyre is overinflated, the centre of the tread bears most of the load and wears out faster than the outside edges. Uneven wear reduces the useful life of a tyre. It could also be the result of misalignment or mechanical problems.

Cups or dips in the tread: WORN PARTS

John O’Leary, All Coast Tyre Solutions

Cupping (also called dipping) is most common on front tyres, although rear tyres can cup as well. It may be a sign that wheels are out of balance, or that suspension or steering system parts are worn out.

John and Peter O’Leary started in the tyre industry in Chinchilla, John in 1975 and Peter in 1986. They have vast experience in all tyre sales and service. Coming from a farming area, they bring experience in large tractor and earthmoving as well as truck, four wheel drive and car tyre solutions.

Sawtooth edges: MISALIGNMENT If the edges of your tyre tread take on a sawtooth or feathered appearance, it’s because of erratic scrubbing against the road.

The solution is an alignment correction.

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BUY. NEW SELL. YEAR SAVVY. NEW LIFE Iconic SunshineBUY Coast for Sale THE BUSINESS OFDealership THE DECADE!

Freehold Supermarket – Cotton Tree SPICE BAR

For the first time in 20 years this ultimate “boys toys” business is being offered for sale. If you’re into motorbikes, ATV’s, SSV’s, Scooters or Jet Skis this is the business for you. This Platinum Without question this is the value and lifestyle business seenCars for and many years! level Yamaha dealership alsobest offers a range of accessories as we wellhave as Golf Yamaha With profits close to $300 000 per annum, the long term owners of Barbeques Galore Bundy Generators all under the one roof. Northcoast Motorsport is the largest supplier of commercial have decided it’s time to go fishing.

Jet Ski hire fleets in Australia and also supplies and services equipment for Qld Surf Lifesaving, Established in the 1980’s the Bundy store has a loyal following from generations of clients Qld Transport, Qld Water Police and needs.

Local Councils. Located on the busy Caloundra Rd precinct seeking there outdoor and heating with a beautifully showroom it is(80 no stores) surpriseand thata they are pumping aroundas650 The country’s onlypresented national BBQ franchise household name. out Be quick this is new and used units per year and are ranked in the top few dealerships in Australia for sales of a bargain!

Waverunners.

• A rare opportunity to invest in a tightly held • Complete refurbishment with state coastal hotspot of the art equipment The critically acclaimed Spice Bar has come to market and represents a very unique • Multiple income streams including • $90,000 average weekly turnover opportunity to be part of the continued success of this Sunshine Coast icon. A world news-agency and lotto • High profileopportunities tourist area with numerous class position, highly skilled team of staff and huge growth equal a •significant 257 Metreoffering Blue Chip key attractions to Freehold investors with strong management experience and a passion for •outstanding Fully managed with key staff in place • Future freehold development potential returns.

• Passive return of 12% (on total investment)

$250,000 + stock Expressions of interest over $600,000 Call Rod Gary Russell Birmingham 0424931 677 600 741 Call on 0409

Forexpressions Sale at $588,000 + SAV For of interest Call SteveDebra Schindler 0412 351 Contact Donahoe on558 0411 660 741

Retail Trade Pool Shop LOOKING FORand A FIRST CLASS LIFESTYLE?

Stepz Fitness A business that delivers IMPORT AND Loganholme MANUFACTURING GOLDMINE

This Maroochydore based business is a distributor for Astral, Waterco, Zodiac, Fresh Pools and Magnapool. With 70% of their business coming from trade based customers, they supply Howchemicals, does $620,000 net profit sound? pool chlorinators, pumps, filters, accessories and a range of robotic cleaners to operating hoursbuilders and annual sales $3,800,000 (2016) this nonThey trade based aWith wideeasy selection of leading as well as aofgrowing retail customer base. service business to a diverse mix ofCoast clients acrossCouncil, the Coast. high profilewholesales customers quality like USCproducts Aquatic Complex, Sunshine Regional bespoke Located in a for modern facility (central Sunshine Coast) this cleanaseasy operate business pool builders projects in Noosa, Minyama and Hamilton Island, well to local identities and will impress.

TheProminently $12 000 per weekand net well profitequipped will provide astute buyers a firsta class business owners. located the business also boasts strong lifestyle that is rarely found on the Coast. online presence.

First time offered for sale at $1,500,000 plus stock (approx. $100,000).

Contact Russell on 0409 931 600.

Potential Rod to achieve considerable growth.Priced to sell at $250,000 + SAV Call Gary Birmingham 0424 677 741

Hot Growth in a Cool Business Debra Donahoe

A breeze to run with the air-conditioning units imported direct from China and installed by licensed sub-contractors. With Australia wide Born and bred locally, Debra’s main rights to the brand and 70% growth in sales, focus is on delivering premium results and 235% growth in Net Profit over the last through her understanding of the 3 years this is a fantastic business for an complexities of today’s modern business, owner operator seeking flexibility and work/ Debra has a proven edge and will add life balance.

value to any transaction.

Call Debra today plus SAV Priced at $220,000 T: 5444 M 0411 660677 741741 Call Gary3300 Birmingham 0424

PRICE CorrectATTACK Weight!- SUNSHINE PLAZA

20+ years in Maroochydore and backed by Servicing all of Queensland this business is a the largest and most successful franchise preferred supplier of premium European food in the industry- Price Attack Sunshine Plaza processing, industrial and commercial weighing offers a very impressive ROI and is under full equipment to the grocery, take away, health management with amazing staff. Make no care and retail markets. Providing both sales mistake, this store is breaking sales records and service this Monday to Friday business is and shows no sign of slowing down so don’t ideal for a working couple or as an addition to a miss this opportunity.

complimentary business looking to expand their sales and or service capability.

Priced at $260,000 plus SAV Contact Donahoe Priced at Debra $375,000 plus SAV Gary Birmingham 0424 677 741 -Call 0411 660 741

SAVVY BUSINESS SALES - ChANgINg LIVES

This Brightwater Pizza and Pasta restaurant Endless opportunities for someone who is has become famous for the “Biggest Pizza’s currently in the industry and is passionate about Showcasing net profits of $6000 per in week years of strong provenresults success theirof With thereunder is plenty health and fitness.Stepz Fitness is located the andin9Qld”. belt, this business ready for428 new owners take it to the next level. to increase saleThe by opportunities capitalising prime, central area of is Logan.

The sqm gym to opportunity here forweights growthroom, and expansion aretreatment staggering-onbrilliant systems, procedures the delivery demand in the localand andan ever includes: massage and impressive online platform been fined tuned for huge success. Are you ready to increasing community. room, bathroom facilities (toiletshave and showers), step the fast rooms lane? for fitness classes. as wellinto as separate Perfect for a working couple with short hours With over $250,000 worth of state-of-the-art and great flexibility, providing an opportunity to fitness equipment and a $170,000 fit out barely enjoy the Sunshine Coast lifestyle.

12 months old, there is nothing more to spend.

For Sale at $590,000 + SAV

Contact Debra Donahoe on 0411 660Sensibly 741 Asking just $80,000 priced at $115,000 + SAV Call Gary Birmingham 0424 677 741 Call Debra Donahoe 0411 660 741

BEST BUSINESS Top 10 MOWING Café For Sale

Stress free and 5 days a week leaving plenty

One of Beanhunter’s highest rating Café’s on of family time. One of the few operators the Sunshine Coast and operating out of a using a Ride-on mower for Residential as converted shipping container, this very busy well as Industrial & Commercial, so jobs little business is ideally suited for a working are done at a much quicker rate. Top of line owner who is passionate about coffee culture. equipment included along with a near new Situated on Nicklin Way in Currimundi with custom built trailer. tremendous exposure, great reviews and Motivated Seller wants a quick sale. regular customers, this business will quickly get snapped up by a new owner.

Offers over $115,000

For sale atSteve $95,000 plus SAV Contact Schindler Call Gary351 Birmingham 0424 677 741 - 0412 558

SUMMERMighty” AND SALT “Mighty What a Steal!

Nestled in the beautiful village of Peregian

A massive investment went in to creating this Beach is the gorgeous fashion and “A” grade fitout inc premium kitchen, bar and homewares store that is Summer and Salt. exceptional branding. Located in the Valley’s Representing labels such as Tigerlily, Ahoy trendy dining precinct with a long lease.

Trader, One Teaspoon and Camilla in such a

Mighty Mighty has proven it’s capable of beautiful location is the perfect opportunity to generating exceptional revenue,Sunshine the business is live and breathe the ultimate Coast fully staffed and isWhat bound impress. lifestyle dream. aretoyou waiting for?

Priced atfor $128,000 plussale SAV Sacrificed immediate $165,000 stock Donahoe Contact+Debra Call Samson Cowan 0405 657129 - 0411 660 741

114 Brisbane Rd, Mooloolaba | T 07 5444 3300 | www.savvybusiness.com.au

PROPERTY INVESTMENT MATTERS

SMART PROPERTY INVESTORS

KNOW HOW TO

win

Intelligence and knowledge are essential ingredients for becoming successful with property and investing. However, strategies, plans and research are usually not enough.

Other factors can get in the way of ‘winning’, when you are playing the real ‘Monopoly board’.

Here are four simple ways a smart investor can win:

Don’t Buy With Emotion It’s essential that you treat investments for what they are – assets that are there to make you money. Completing your due diligence and calculating projected returns on every potential investment is the only way to minimise risk and maximise return.

If you can’t learn to tame your own emotional monsters (greed and fear), you can’t be a successful investor. Even the most amazing strategies won’t save you.

Don’t Get Stuck In Paralysis By Analysis Investors can easily get inflicted by trying to find the property that ‘ticks all the boxes’, especially if they are very analytical.

Although it’s imperative to do your research and due diligence, you might find yourself stuck analysing instead of making deals. I see this so often and by the time the decision has been made, the opportunity has gone.

The point is that you’ll never make money on a deal you never do.

Definitely do your due diligence but talk to your team of trusted and independent advisors - your accountant, lawyer, financier and property investment specialist. The key here is that they are all independent; this will give you greater confidence in your decision-making and give you the winning edge you are looking for.

Don’t Get Complacent All investors can be guilty of this. Once you get comfortable with investing, it’s easy to fall into the complacency trap. You forget about the impact of interest rates, forget about thorough due diligence, forget to review your portfolio regularly and fail to act swiftly in changing markets.

Retain the qualities of beginner investors: passionate, keen, hungry and involved!

Don’t Underestimate The Power Of Habits Like diets or exercise, successful investing really comes down to selfdiscipline, focus and consistent action. Most of us know what to do, but we just don’t follow through and do it. Regular habits will lead to the results you want.

The Key Takeaway: Smart Investors Can Win Property investment is like running a business. Cut out the emotional elements and remember, unless you profit, nobody else can either.

Investing in property may be a good way to grow your assets; however, as with other types of investments, it’s important to do your research and seek professional advice if you’re unsure about any aspect of the investment. m

Danny Buxton, DBA Property

Danny Buxton has always had a love for people, education and property. He first entered the property industry in the early 1990s, before pursuing a career in education. Danny partnered in a fast growing investment and property services company before founding DBA Property Solutions. He holds a double degree in education, a real estate licence and a Cert IV in Financial Services. He has a belief that when you create wealth, it is not just for oneself but for the benefit of those in your community and beyond. Danny is a also member of the Australian Institute of Company Directors.

YOUR PROPERTY INVESTMENT SPECIALISTS • The best advice about investing is to get the best advice about investing • The past is easier to predict than the future • Think risk before you think returns • Diversification is no substitute for diligence • Sound investing equals quality plus value • What’s too complex to understand is most likely too complex to invest in • Astute investors build a team of specialists around them • Always know your investment position

For an obligation free appointment, contact us today to discuss your property investment options 07 5444 4311 9 Capital Place, Birtinya invest@dbapropety.com.au www.dbaproperty.com.au 28 ISSUE 81

LOCAL SECRET

Located right in the heart of Mooloolaba, at 106 Brisbane Road, Bin106 is simply a cut above the rest when it comes to serving exquisite European cuisine and boutique wines.

THE SUNSHINE COASTS BEST KEPT SECRET CELEBRITY RESTAURANT BIN106 MOOLOOLABA Phone 07 5477 6588 106 Brisbane Road, Mooloolaba www.bin106.com.au

World renowned celebrity chef Stephen Pulman has cooked for rock stars, royalty and dozens of high class celebrities, including the British Royal Family and entertainment greats Frank Sinatra, Liberace, Neil Diamond, Tina Turner, Diana Ross, Cat Stevens, Meryl Streep, Sophia Lauren the Supremes’ and many more!

And now he can cook for you, too!

With its lovely cosy restaurant seating around 25; a brand new, private function room, and its own bar and glassed cellar, Bin106 is acoustically controlled, and boasts classy designer fittings and wine storage facilities. The functions room can accommodate weddings, birthdays, social groups, special occasions, anniversaries, staff parties, launches, workshops, seminars, business lunches and more.

Bin106 also boasts a beautiful sunset waterfront garden where you can enjoy outside wining and dining, whilst admiring the picturesque view of Mooloolaba’s canals all year round, with outdoor heaters provided. Topping the list of outstanding features at this venue are the exquisite European cuisine and boutique wines.

Celebrity chef Stephen cooks up classic and creative French and European dishes, using only the freshest and finest of local products.

From the breads, pastries, soups and entrees to the mouth-watering array of mains and desserts, everything is made fresh in the restaurant; it’s real food cooked with love.

Bin106 hosts some of the most prestigious food and wine pairing evenings on the Sunshine Coast so, if you are a food and wine lover, Bin106 Mooloolaba is the perfect place to be. a

www.bmmag.com.au 29

30 ISSUE 81

YOUR HEALTHE FUTURE

PLANNING

YOUR HEALTHE FUTURE

Your Healthe Future is all about you, your health and your future. It’s a journey for life, and this will get you started.

Everyone’s body is different; how do you know what is best for me?

Do I have to do physical exercises, as I find it hard to commit?

Life is a series of swings and roundabouts and we view health and

I hear this a lot and, if given the chance, you will see fitness as fun

fitness planning in much the same way. We work with you one-onone, to identify what is the best fit for you in your present lifestyle

circumstances, that is work, fitness level, age, family considerations

and so on. Together we determine a tailored health program specific to your needs. We can continually assess and work with you throughout your life-long Healthe Future journey.

What is Paleo?

In a condensed version Paleo eating is a return to the consumption of whole, unprocessed foods, which are nutrient-dense and easily

digestible (and non-harmful) to the body. Don’t think of Paleo as a diet, but a positive lifestyle that has long-term benefits in regaining greater

health, vibrant energy, vitality, better performance recovery, clearer and smoother skin, and an increase in mental and physical power.

Is nutrition important, or just hype?

Your age, your body shape and what you put in your mouth

counts not only for who you are, but for your degree of health.

It is absolutely true that food can be tasty and enjoyable and does not need to be fatty and high in sugar, or bland or tasteless.

Nutrition is very much a balance of life circumstance, about healthy food options and balanced intake.

and enjoyable. We also look at a change in lifestyle versus a pre-

packaged fitness and nutritional regime. We rely on your individual circumstances to form our health and wellness proposal. If you

are investing in change then we are right alongside you, creating a

program tailored to your present and changing needs. Our motto is, ‘Feeling is Believing’ and we hold to that, inside and out.

Website: www.yourhealthefuture.com.au Email address: yourhealthefuture@outlook.com Mobile: 0408 394 219 ca

Natasha Ball, Your Healthe Future

Natasha Ball from Your Healthe Future knows feeling is believing and health and wellness is a multi-faceted approach to feeling great at all ages and stages. Health and fitness is a major part of her life and her aim is to make it part of yours. With expertise in personal training, boxercise, weight loss coaching, nutrition and dietary planning, aromatherapy and yoga, Natasha believes in a whole-body approach, inside and out.

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PEACE OF MIND

LET US NOT

SPEAK FALSELY The following is an excerpt from 'The Avatar Path: The Way We Came ©', by Harry Palmer, author of the Avatar ® materials.

What is the greatest personal achievement? It is not any form of material wealth. It is not any quality of fame. It is not any degree of power. What then?

The greatest personal achievement is peace of mind.

Most people don't know much about peace of mind. They imagine that it is comfort, or leisure, a stress-free moment, maybe a restful night's sleep, but it is more than relief. Much more. Peace of mind is a quiet mental state that makes possible the experience of 'just being'.

This is effortless awareness, undisturbed by thought or judgment, pain or pleasure, gain or loss.

Achieving peace of mind is the archetypal motive of human activity.

Examine any school of principles and beliefs and you will discover that the ultimate aim of their instruction is (or was) to acquire peace of mind. There are many approaches to dealing with the mind: habituation, revelation, distraction, denial, submission, and subjugation, not to mention drugs, surgery, and shock treatments.

Some succeed and some fail.

Those that succeed have acted as a reminder, as a key, or as a combination to a self-regulated force that was dormant within. The successful schools awaken and empower the being. (Many refer to this being as spirit.)

“All that we are arises with our thoughts” - Buddha

The approaches that fail do so because they empower thinking and rely on methods of indoctrination and control - usually rewards and punishments. Often they promote activities that promise immediate pleasure but, in time, deliver stress, anxiety, addiction, and finally depression.

by Harry Palmer

If the Avatar training has added anything to the canons of spiritual instruction and mind training, it is the discovery that certain deliberate combinations of mental processes (a shutdown procedure) result in peace of mind and open the door to an experience of spirit.

Consciousness has abilities that allow us to process and deal with the physical universe. Everyone is more or less aware of these abilities.

Broadly, they are imagining, thinking, and remembering. These are aspects of the mind.

Only a few people are aware that consciousness has a much broader, intrinsic nature above and beyond the mind. This intrinsic nature is the bridge to beingness. When it is entered, what was previously held to be important by imagining, thinking, and remembering is likely to become totally irrelevant. From this subtle realm, all of the events and experiences of normal waking consciousness are satisfactorily encompassed by the curiously wise expression, 'That's something'.

Assuming that people survive birth and fall within the normal parameters of genetic mutation, they are congenitally equipped with the thinking, imagining, and remembering types of consciousness - a mind. In truth, they are hardly equipped with anything else. The result is that the Being grows up with its attention focused on the rewards and difficulties of surviving in a defined physical reality. Celebration and struggle. Any hints that other realities exist (or could be created) that might offer more interesting games than variations of the pleasure-pain paradigm are relegated to fantasy or science fiction.

For most Beings the first real identity is a hastily constructed conscious definition: 'I'm the baby'. That is an anchoring affirmation in a meat body.

The sad part is that the Being spends the rest of its life at anchor. Its energy is spent patching and layering the original birthday affirmation with conclusions and experiences fashioned from perceptions of, and judgments about, physical reality.

It is a trap to confuse the realm of beingness with the physical universe.

Eventually, the Being arrives at the end of its physical-life days, still anchored in the definitions of the mind. You could call the mind the shallows of consciousness. What did the Being miss? The wonder of life? The awe of creation? The ecstasy of the Divine? Essentially, it missed any experience of deep awakening. Its only real experience was a sense of having been unhappily identified with a complex definition that required endless maintenance. This is what passes for a sane life in physical reality.

To read the rest of this article go to: http://avatarjournal.com/1724-let-us-not-speak-falsely.html To find out more about an upcoming Avatar course near you go to www.avatarpacific.com Caroline Clark Ph 0499993966 or email caroline@ authenticallyyouavatar.com.au www.avatarepc.com

Avatar Doesn't Offer You Answers; It Offers You The Tools To Find Your Answers * All content copyright 2010, Star’s Edge, Inc. EPC is a service mark of Star's Edge, Inc. Avatar®, Enlightened Planetary Civilization® are registered trademarks of Star’s Edge, Inc. All rights reserved.

32 ISSUE 81

MARATHON MOMENTS

NOT SURE IF I DID IT; BUT I DID IT!

By Matters Magazine Editor and Owner Vickie Magic

This is a tricky column to write because the marathon was on 21 August, and we went to print with the magazine on 19 August, so I’m writing this on 8 August! So the truth is, I cannot accurately report to you on whether I did or didn’t run the full 42km as planned.

What I can tell you is that it actually doesn’t matter. What I have learnt over the eight months leading up to the event is that making a bold proclamation about achieving something bigger than you ever thought possible, really does make you give it absolutely your all.

So yeah, the fact that I completed or didn’t complete on the day, as much as I 100% hope when you read this you have heard that I did indeed run (okay, shuffle) the full 42km, that isn’t the point.

The point is making a BOLD PROCLAMATION about achieving something, spending months training for that something, absolutely believing in your heart that you can do it, and having a strong WHY. My ‘why’ was honouring my Dad. He said the word ‘impossible’ meant ‘I’m possible’, and that inspired me to believe that I could achieve something bigger than I ever thought possible. It then pushed me to train to make that happen. During the course of the eight months I lost 13 kilos. I am so proud of myself for putting myself out there and for giving this my absolute all.

It was about getting up on the mornings I simply did not want to get up; running in the dark or the rain; running sometimes in pain. I just kept going, I just kept doing. I did that because I knew that I really wanted to honour Dad, and I knew that I really wanted to inspire YOU to take something on for yourself, to set yourself up to achieve something that you thought was IMPOSSIBLE, something that you, too, can prove to yourself simply means I’M POSSIBLE. I am so proud of this marathon effort, and proud that I maybe have inspired people, maybe you, to get off your butt and believe in yourself; to do something you think you cannot. And not only that but, in the process, inspire others to believe the same for themselves.

And to know that creating a plan to take on something big is about the journey, whether you get to the top of the mountain or near the top, you are much further up than if you didn’t even start the climb.

The truth is I don't know right now, I don’t know right now if I can tell you I DID IT. But I do know that I can tell you I DID IT, meaning I took the journey and I am so damn proud of myself.

Thank you to everyone who made a message for me and gave me a song for my running playlist; I know that the six hours of tributes and music you made for me helped to get me through, so thanks a million. www.mindsightmagic.com.au

c www.bmmag.com.au 33

People need workplaces

and workplaces need people!

CASE STUDY 1: Resort Owning a holiday resort in a remote location can be tricky at the best of times, especially when there’s 45 staff working under the Hospitality Industry Award in various positions, including: food and beverage attendants, guest services, cook, front office, leisure attendant, gardener, handy person and clerical.

The owners were familiar with the Award but made an honest mistake which was brought to their attention when an employee alerted Fair Work. This resulted in an audit by Fair Work requiring the business to back pay tens of thousands of dollars.

Luckily in this instance, the client was not fined, but they realised employing people is difficult. This realisation lead them to the decision to outsource their workforce management to Workplace Central.

Doing this removed any underlying pressures and concerns in regards to legislation.

All recruitment and induction requirements are covered by the workforce management service, they now have the correct staff for their business.

With the addition of payroll processing, their employees are paid correctly and on time, ensuring higher morale.

The benefits of outsourcing workforce management is about putting your mind at ease, knowing you have professional advice and guidance plus access to the right tools and resources.

Now at the commencement of a new season, the owners are prepared, excited and stress free.

CASE STUDY 2: Aged Care Facility The client is a single aged care facility in a regional area. Finding the correctly trained carers has been problematic and within a space of two months, they had three significant worker injuries. The first involved chemical burns when a carer misused a cleaning product; the second when a carer slipped on a wet floor and the third involved incorrect manual handling procedures.

Due to the above, the clients became concerned and decided the best solution was to outsource their workforce management. This has enabled the facility to access a larger appropriately trained workforce as well as decrease the injuries their workers were sustaining. Safe work procedures have now been implemented and Management now have the correct tools and resources in place to keep all staff safe.

The bonus of this situation is that they now have a happier less stressful work environment. Staff feel safer, more valued and less stressed due to the knowledge that there are appropriate staff numbers and their safety is paramount. This flows down to the patients and makes them happier, safer and well cared for.

Focus on your success and we’ll focus on the rest!

Have a coffee date with our CEO, to chat about Workforce Management! tatiana@workplacecentral.com.au

1300 766 380

www.workplacecentral.com.au

BUSINESS GROWTH

BUSINESS GROWTH

REALLY DOES

MATTERS

matter

It should go without saying - although I’m going to say it - that growth is vital to the long-term sustainability of any business.

In a region like the Sunshine Coast, where lifestyle is paramount, why else would you be in business, if not to increase your profits and make your business attractive to potential investors, potential buyers or provide you with an income that allows you to maximise your lifestyle?

To succeed in what is an increasingly volatile and unpredictable business environment, regardless of the industry in which you operate, the key strategies for growing your business are essentially pretty simple: • Increase the numbers of customers and clients • Get your customers or clients to spend more money per sale or transaction • Keep your customers or clients engaged for longer • Increase the frequency of sales from your customers or clients Easy, right? Where it gets challenging and complex is HOW you do this.

Navigating through the kaleidoscope of tools that are available to help your business achieve these strategies, and deciphering which ones will work for you is not easy. It can be so overwhelming and confusing that many business owners and managers end up just working harder and longer, doing the same things they have always done. We all know the quote about doing the same thing and expecting a different result!

Business success requires constant change, because the rate at which customers, clients, technology and the business environment are changing, is greater than ever before. Businesses that don’t change and grow ultimately wither and fade.

In fact, research shows that the riskiest period for businesses is not the first or second year of operation, but the third and fourth years, where they need to be courageous and grow.

So how do business owners and managers increase customers and clients and get them to spend more money, more often, over a longer period of time?

• Develop new products or services you can add to your existing mix.

New products and services keep your existing clients engaged and attract new customers into your business.

• Add value to existing products and services by collaborating with other businesses, to deliver complementary products or services.

• Develop your workforce; upskilling, training and developing your employees will result in greater productivity and better relationships with customers and clients.

• Improve recruitment and the ways in which you identify new talent.

Many businesses don’t get the skills they need to grow because they are looking in the wrong places.

• Open up new markets. Bid for new business through public and private sector procurement opportunities; invest in new products and services, and explore collaboration opportunities with complementary businesses in other locations.

• Improve how you engage with your customers and clients; drive more traffic to your website through better social media engagement and better integration of your marketing and advertising; increase the effectiveness of your marketing and advertising and increase sales conversion.

These tools and techniques are generally readily available and relatively inexpensive and can be implemented quickly and effectively. Most importantly, by focusing on these key areas, you won’t be doing the same thing and expecting a different result. Rather, you will be growing your business. Because, business growth matters. m

Kris McCue, Stones Throw

Kris has over 16 years experience in successfully managing and growing businesses locally and nationally and delivering jobs and regional economic development outcomes. Kris is also Deputy Chair of Generation Innovation and Vice President of the Maroochydore Chamber of Commerce.

www.bmmag.com.au 35

EDUCATION MATTERS

THE MANY BENEFITS

OF LEARNING AND PERFORMING

music

As I sat and listened to an array of performances at the Sunshine Coast Eisteddfod recently, I was reminded of the enormous impact that learning and performing music has in the development of our children.

Often we are not nearly as aware of the benefits of active engagement in learning a musical instrument! I thought the following points, based on quantifiable research, might spark some interest in parents to see the value of music.

• Music participation provides a unique opportunity for literacy preparation. Whether children are singing, playing or listening, teachers direct them to listen and hear in new ways, to exercise their aural discrimination.

• A recent study from the University of California found that music trains the brain for higher forms of thinking. Year Two students who were given music lessons scored 27% higher on proportional mathematics and fractions tests than students who received no special instruction.

• To learn about music, a student must tap into multiple skill sets, often simultaneously; this being their ears and eyes, as well as large and small muscles. The combination and use of these skills have been proven to increase brain activity.

underwent 15 months of weekly music instruction and practice.

The students in the study who received music instruction had improved sound discrimination and fine motor tasks.

• Research has also found a causal link between music and spatial intelligence, which means that understanding music can help students visualise various elements that should go together. The research indicates these elements are similar to those used when solving a mathematics problem.

• Music instruction does reliably improve spatial-temporal skills in students over time. These skills come into play in solving multistep problems that students will encounter in architecture, engineering, maths, art, gaming, and especially working with computers.

• At the end of the day, the primary reasons to provide our children with a musical education should be to help them become more musical, to appreciate all aspects of music, and to respect the process of learning an instrument or learning to sing.

We often ‘box’ the various aspects of a holistic education. What we know to be true, particularly in a week where NAPLAN seems to be overwhelming the educational conversation, is that all aspects of the learning journey are important; academic, sporting, spiritual, social, emotional and musical. m

• While children come into the world ready to decode sounds and words, music education helps enhance those natural abilities.

Reverend Chris Ivey, St Andrew’s Anglican College

• Language competence is at the root of social competence. Musical experience strengthens the capacity to be verbally competent.

Chris Ivey has been Principal of St Andrew’s Anglican College since 2007. He is married to an amazing lady, Elizabeth and they have four children, the oldest is in her first year at UQ and his youngest three are at St Andrew’s, where he hopes they love being with their Dad! He trained as an English and Drama teacher, before becoming a College Chaplain and then moving into his current leadership role.

• Children involved in music have larger growth of neural activity than people not in music training. When students are playing an instrument, they are actually using more of their brain. Musical training physically develops the part of the left side of the brain known to be involved with processing language, and can actually wire the brain’s circuits in specific ways.

• One study found changes in the brain images of students who

PREP at St Andrew’s

Limited places available for 2017 and 2018 36 ISSUE 81

Join our Principal Chris e Ivey for a tour of th l.

Primary Schoo Call Claire on 5471 5555 for details.

Encourages Learning

Creates Opportunities Builds Connections

with Walker Learning www.saac.qld.edu.au

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ENERGY matters

CARE MATTERS

Care matters in life and business; that is the premise we started with in Issue 75.

Articles in subsequent issues have covered each of the components listed in our ‘I CARE’ acronym.

Intention Clarity Alignment Responsibility Energy In this article we are covering the last of these: ENERGY.

ENERGY with two meanings.

The energy it takes to achieve whatever we set out to achieve... never giving up.

If we care enough about the results, we find ways and means of doing whatever it takes to achieve the desired results. Sometimes it takes a lot more than others, to find the resolve within and complete the task.

It’s about finding solutions not excuses.

Excuses provide justifications as to ‘why not’ - they sound like dead ends. If we care enough we maintain our energy to keep looking for ‘how’.

We all know people who are more prone to giving up easily, and others who show great perseverance to find a way, maybe with alternative solutions. The results they achieve personally for themselves, their team and their businesses are markedly different.

The energy we emit; where we are coming from in our dealings and interactions.

This is often referred to as ‘attitude’, but it is more than that; it is like a ‘power source’ that energises us as individuals in a powerfully positive way, OR the reverse. It can radiate out very quickly, having an uplifting or deflating impact on others, within the team and with customers.

Whilst it can be communicated in words, it is often less about what we

say and more about our energy, and where we are coming from, positive or negative. We can all read between the lines when the words don’t match the feelings/impression we get.

Likewise, we can feel the congruence when energy and words are aligned.

“THE IMPACT CAN BE MASSIVE IN EITHER DIRECTION”

We have the power to change it, from moment to moment. But it is often like an inbuilt (default) operating system; running on automatic without us being aware of it.

As the old saying goes, ‘What you put in is what you get out’, so it’s best not to leave it on automatic if you have a particular outcome/ experience in mind, firstly for yourself and then others.

I CARE This formula works equally well in life and in business.

Best results are achieved when you play 100%.

Care matters.

Go well!

m

Greg Bee, Noosa Van Lines

Greg is a Director of Noosa Van Lines and a Leadership Mentor. He has held a number of senior management roles, culminating in 10 years as a Group General Manager in one of Australia’s highest profile companies with a divisional work force of over 6500 employees. He is passionate about helping people succeed in business and in life and in helping develop leaders with this approach. More at www.noosavanlines.com.au/care-matters/

Together we make moving and storage EASY and stress free... by being friendly, careful and reliable.

www.noosavanlinescom.au 38 ISSUE 81

We ar e th Estate e first and o Agen nly Re marke al ting m cy offering e A t L h L od Agent Assiste s Profession al, d and D.I.Y!

Online Property Sales

Your Virtual Real Estate Agents Online Property Sales are your fully licensed, professional virtual real estate agents passionate about connecting people with property using the most technologically innovative marketing methods available.

Shari and the experienced team at Online Property Sales are dedicated to providing you exceptional customer service and great results. Most of our customers come to us by referrals, which is a huge compliment to our service and we are proud of that success!

WHY CHOOSE ONLINE PROPERTY SALES? ü Fully licensed agents operating unique virtual offices providing real estate services anytime, anywhere ü Customized, effective, affordable and flexible marketing campaigns to suit your property ü Use of high traffic websites and social networks providing maximum exposure with measurable results ü 100% commitment to the successful sale of your property with our exclusive listing guarantee ü NEW service and marketing options ~ Do-It-Yourself and Online Agent-Assisted Sales across Australia ü Regular communication, honest prospective buyer feedback after private and open home inspections ü Negotiable percentage commission fee structure

EXPERT REAL ESTATE ADVICE Online Property Sales was developed upon realising that print and other advertising mediums (storefronts, letter box drops, etc.) were not measurable, non-targeted, ineffective, and often expensive. With rapid advancements in internet and mobile technology, clients are now able to access information anytime, anywhere, on any device (desktops, tablets, laptops, smartphones, TVs). In fact, Australians spend over 21 hours per weeks on the internet, and almost 90% of potential buyers use the internet as their main tool to search for property. Online marketing ensures you are investing your advertising budget into methods that are measurable, so we can share valuable reports with you about how many people view your property and the number of enquiries generated. Properties for sale generally receive the most attention in their first month on the market, so investing your advertising dollars in high visibility real estate websites early in the marketing campaign with give you the largest impact and greatest opportunity for the successful sale of your property at a maximum price!

COMPLIMENTARY PROPERTY APPRAISAL Let Shari help you with all your real estate needs.

CALL TODAY for a free inspection of your property and a detailed Comparative Market Analysis! ($500 Referral Fee for MATTERS Magazine Readers!)

Ph: 0409 607 075 | Email: shari@onlinepropertysales.com.au | www.onlinepropertysales.com.au www.bmmag.com.au 39

LOCAL INNOVATION

NOW FOR SOMETHING

COMPLETELY DIFFERENT!

Original Prints is an online business where you become the designer in the comfort of your own home. You can upload your favourite photographs, then manipulate them by adding text, backgrounds, fades, sepia and more, to create a memory to cherish.

Once you’re happy with your creation, Brad Price takes your artwork and prints it onto high quality stainless steel for a truly unique look and feel.

Brad has been in the printing industry for over 30 years. Printing runs in the family: his older brother, father and grandfather were also in the industry. Brad started out as a screen printer working for his father, before gaining experience in a wide range of printing styles and equipment to finally start his own business just over 10 years ago.

The idea of Original Prints came three years ago when Brad got tired of doing the same old boring canvas prints, that were huge at the time. He knew he needed something new to catch people’s eye; so he started working on his concept of printing straight onto stainless steel, making a lasting memory that is not only high quality, but also unique, while at the same time affordable.

It took a while to work out all of the fine details but Original Prints is now fully up and running. The idea is that you, the customer, stay at home, at work, on holidays or wherever you have internet access, be it by phone or computer. Simply upload a photo and make as many changes as you wish, and let Brad do the rest.

40 ISSUE 81

Once printed onto the stainless steel, the print is sealed with a special clear coating, ensuring it lasts forever. And the best part is that any fine scratches can be polished out, making the print look brand new time and time again, unlike a canvas print or prints on photo-paper.

The print comes with a stand or a hanger for coffee tables or wall mounting, both also made from stainless steel to ensure the product lasts a lifetime.

Printing onto stainless brings any photo to life by adding a whole new dimension. Stainless steel prints will look different and throw different lights and colours depending on how a person holds it and from which angle it is viewed. Chrome details in vehicles actually come out chrome in the photo and the detail of the print is amazing. The finished product is a high shine gloss that makes even the most experienced photographer look twice at the unique take on bringing photos to life.

What a great Christmas present this would make! www.originalprints.com.au

e

FINANCE MATTERS

AUSTRALIA’S INTERNATIONAL

SUBMARINE

cables

The following is an extract from Sunshine Coast Council’s report on the Sunshine Coast International Broadband Submarine Cable.

We believe this is one reason why the Sunshine Coast is currently such an exciting region in which to invest.

The Sunshine Coast is positioning itself as Australia’s leading smart city-region.

To this end, Council has mapped the potential submarine cable route and lodged a submission with ACMA requesting the initiation of a declaration of a cable protection zone off-shore from the Sunshine Coast. Council is working closely with ACMA to ensure its information requirements are satisfied in order to commence the cable protection zone declaration process.

If you would like a copy of the full report, please call me on 07 5430 0900. m

Australia has five international submarine cables that provide data connectivity to the rest of the world. Four of these cables land at two sites approximately 30 kilometres apart in Sydney (on the Eastern seaboard) and the fifth cable lands in Perth in WA.

Colin Mason, SMS Finance

Over 90% of Australia’s data and voice communications internationally is transmitted through these cables. The close proximity of the four existing cables in Sydney poses a significant risk for most of Australia’s existing commercial data centre capacity.

Colin has more than 15 years’ experience in the banking/finance industry, having commenced his career with GE Creditline in 1999. Apart from now being a company director of one of the largest independent finance businesses on the Sunshine Coast, Colin is also president of a local not-for-profit organisation named Sunshine Coast Business Associates (SCBA). Colin set this group up in 2011 with the aim of supporting other local businesses, as well as local charity groups. Since its inception the group has donated in excess of $50,000 to charity. Colin was awarded QLD number 1 residential Mortgage Broker 2015 (MPA Magazine).

The Prime Minister of Australia, the Honourable Malcolm Turnbull MP, has publicly acknowledged that this risk needs to be addressed.

Without investment in new capacity, it is forecast that existing submarine cable capacity will be heavily constrained from 2017 onward, reinforcing high internet connectivity prices and potentially stunting domestic growth.

The Sunshine Coast is ideally placed to land a new international submarine cable by virtue of its proximity to Asia and distance from Sydney.

Two Number One Award Winning Brokers Partner Up Colin Mason is the Home Loan Specialist and John McNamara is the Motor Vehicle, Equipment and Commercial Finance Specialist, making SMS Finance your one stop ALL FINANCE SPECIALIST

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www.smsfinance.com.au

www.bmmag.com.au 41

DUPLEX MATTERS

TO BUY AND HOLD,

OR BUY AND

sell?

That is one of the biggest questions floating around the property investment world.

If Tony decides to sell, he makes a profit of $91,000 but, after deducting real estate fees and capital gains tax, is only left with approximately $43,000, and no rental income.

CASE STUDY:

“Most experienced property investors use the equity uplift in their properties to grow their portfolios, while also receiving a rental income from the asset”. m

Tony buys a duplex property, and strata titles it. He needs to decide whether to keep the property or sell it.

If Tony keeps the duplex, and draws down 90% of the equity, he will have $81,900 toward a deposit on another investment property, plus ongoing rental income from the duplex.

BUY AND HOLD

Purchase Price Re-valued after strata titling Equity Uplift

BUY AND SELL

$599,000 $690,000

Purchase Price Sells

$599,000 $690,000

$91,000

Profit

$91,000 $20,700

Less real estate fees at 3% Less capital gains tax 38.5%

Rent Less Expenses Positive Cash Flow Per Year

$41,080 $33,661 $7,419

Leaving

Paula Harris & Tracy Drent, Vizion Group Qld

With over 20 years’ experience in property investment Paula and Denis Harris and Tracy and Rudy Drent came together with the goal of helping others with a key focus on positive cash flow properties for the first time investor or for the experienced investor looking for that unique asset that complements any portfolio.

$70,300 $27,065 $43,235

Duplex/Dual Occupancy Properties Positive Cashflow AND Instant Equity

Ph: 0438 534 930 admin@viziongroupqld.com www.viziongroupqld.com 42 ISSUE 81

facebook.com/viziongroupqld

LOCAL BUSINESS

WHAT IS SO SPECIAL

ABOUT OWNING A business?

Why is it that every year thousands of people put everything on the line to purchase or start a business?

Well, this is a great question and has numerous answers. However, unless you have experienced business ownership, it’s hard to describe the countless benefits a good business can offer.

Most importantly, business ownership allows you to follow your passion and chase your dream. If you are doing something you love, it won’t feel like work, as you will be having fun doing it. We spend more hours of our life working than anything else we do, so why not enjoy it!

Whilst many will do it solely for the money, business also offers new opportunities on a daily basis that will keep you stimulated. Unlike a routine job, you will be forced to challenge yourself and make big decisions, and learn and develop new skills, which will result in enormous pride from building and making it your own.

Business ownership can be quite affordable, especially for those with equity in property, and the benefits can be absolutely life-changing!

Business ownership can be a risky proposition, however, with risk comes reward and when you have your own money at stake you have to live with the consequences of your decisions. Typically the more decisions you make, the better you get at it, offering unlimited rewards both financially and personally.

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You will be in control of your own destiny and have the luxury of choosing the people with whom you work, and those you do business with. You have the flexibility to create a work-life balance and work as much, or as little, as you like. You also choose the direction in which you want the business to go, and the culture you wish to create.

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Rod Russell, Savvy Business Sales

Rod’s unrivalled professionalism and years of experience have earned him the reputation as the Sunshine Coast’s most successful business broker. He continues to raise the standards in business sales and make people’s dreams owning their own business a reality.

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LOCAL SUCCESS

LONGEVITY AND CUSTOMER CARE ARE THE SECRET TO SUCCESS

Success means different things to different people, but when it comes to business, the most successful brands are the ones who always put the customer first. And that’s exactly what Harlequin Blinds & Security have done for decades.

First established on the Coast in the early 1990s, current owners Marilyn and Julian Black bought the company in the early 2000s - but they were no strangers to the business.

‘Harlequin was probably the biggest company making vertical blinds at that time on the Sunshine Coast. Julian had been in the industry since leaving school and was sub-contracted to Harlequin, so we were in the right position to take over when it came on the market,’ Marilyn said.

The Kunda Park based business is one of the Sunshine Coast’s best known manufacturers of blinds, awnings, security shutters, and curtains, providing the quality, range, and prices of a national company, with the care and reliability of locals.

‘This was achieved by always putting the customer first. I also believe customers choose us because we manufacture right here, in our own factory. Everything’s local - we buy local, we employ local staff, and we support local.’

‘Another reason for our success is that we know what we’re doing, we have the skills and the product knowledge.’

‘It’s very important to me to support the local community.

I love the Coast - I’m a Queenslander, I’ve been here for years, and I want to see businesses improve and create a strong economy on the Coast.’

Mum of three Marilyn is an ambassador for Sunny Kids, and family is very important to her.

‘To me, being successful means that I have a life with work, so I have work but I have my life too. Being successful means I don’t have to work seven days a week, I can have a day off if I need to, or if my children need me. My family is my success.’

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But Marilyn also believes that to be successful, you have to work at it.

‘It’s all about providing good products and service - if you can’t give a good product or service, you shouldn’t be in business.

You need a good team too, and you need to make sure that your team represents your products and your values - even down to how they answer the phone.’

So just what is it that has made Harlequin Blinds & Security so successful?

‘A bit of everything, I think. Certainly it’s longevity and being able to move with the Coast, changing times, changing products.’

‘But also our experience. I manage the business and Julian looks after sales and installs, and knows everything about the products. Being a local family business is important, and getting that local recognition of our brand and products.’

All three of Marilyn and Julian’s children have worked in the business at some stage.

‘If I was asked about the proudest moment in my life, it would be having my children, they’re my world. I loved having my kids, each one has been a blessing for me.’

Despite the company’s reputation for top quality products and service, Marilyn is modest about their success.

‘But I was a finalist in the Sunshine Coast Business Women’s Awards, so that was special. And we did get a national recognition for quality service last year,’ she said. harlequinblindsandsecurity.com.au

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EVENT MATTERS

CHEERS TO CRAFT BEER,

WINE &

food

What’s not to love about a craft beer, wine and food festival? I couldn’t think of a better way to soak up the Queensland sunshine and taste the best of what the locals have on offer. Festivals are a fantastic way to pick your way around a variety of food stalls, whilst sampling trendy boutique beers from craft brewers and the latest fine wines from local wineries.

They are a great place to meet a bunch of mates, spending the day basking in groovy entertainment, and immersing yourself in yummy food samples and trendy drinks. Most festivals offer indoor and outdoor seating, with some festivals even featuring chill-out zones inside to relax and enjoy a boutique vino or two.

Outside, amongst the live entertainment, you will find a variety of stalls and stands from local merchants, which makes for a fun, festival atmosphere.

Personally, I’m a beer girl through and through! You will find me sipping my way through the craft beers in search of my favourite ale of the day. To me, beer is much more than yellow fizzy stuff; it’s an Australian delicacy, which I’m proud to be involved with.

Craft beers are made by craft brewers who possess three key traits: • Small: their annual production is less than six million barrels.

• Independent: less than 25% of the brewery is owned by a noncraft brewer.

• Traditional: greater than 50% of their volume comes from all-malt beer, instead of using mostly adjuncts (rice, corn) like megabreweries do. This basically means they use higher quality ingredients.

“Whatever your preferred flavours or tastes, beer, wine and food festivals are assured to delight your taste buds and take you on a locals’ journey.

With fresh local produce often used to create the food on offer, it can only be described as YUM!” As summer quickly approaches, I’m on the hunt for my next local festival experience. You will find me standing close to a ‘wheat beer’ stand. m

Michelle Preston,

Nexgen Hospitality Training Solutions Michelle Preston is the Training Manager for Nexgen Hospitality Training Solutions, based at the Caloundra RSL club, and is considered an expert in the hospitality industry. With over 23 years’ experience managing large hotels, and food and beverage outlets, she now takes pride in delivering quality training to our future hospitality leaders, the ‘Nexgens’. Michelle is full of energy and passionate about exceptional customer service. All of the Nexgen training programs are aimed at raising the standard of service across the hospitality industry.

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HR MATTERS

LET IT GO,

... o g t i t le

The power of letting go of the need to be right can have a massive positive impact when navigating conflict both at work and within your personal life – improved relationships all round.

If you’re the type who always needs to be right, then is this need really serving you when you run the risk of losing a relationship with your loved one, a work colleague, a close friend, or anyone for that matter?

When you master the art of letting go of your own personal need to be right at all costs, your relationships are preserved, or even strengthened.

In managing relationships, people who are secure trust that they are okay, that their beliefs are good for them and that they only need to follow what is right for them. They appreciate that they don’t need to constantly ‘prove their point’ to others, as this often leads to or exacerbates conflict.

This affliction of ‘righteousness’ can also find two conflicting parties on different sides of the argument – being right! How is this possible? It’s a matter of perspective. Take, for example, the letter ‘P’. If you and a friend stood at either end of this letter, one would see the letter ‘P’ and the other, the letter ‘d’. You could stand there and argue the merits of the letter all day and not agree – yet you’d both be right.

The way to letting go of wanting to be right in every conflict is to ask yourself: “Would I rather be right or kind” or, in different circumstances,

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Being kind is not about yielding or letting the other person win.

It’s about having the desire and willingness to display empathy around the conflict by seeing things from the other person’s perspective. Being right is so overrated, especially when it comes at the expense of basic human kindness. Inherent in the need to be right is the desire – consciously or not – to put ourselves above others, to make them wrong in order to appease our own insecurities and our egos.

“I am of the belief that it is possible to disagree, without being disagreeable, and to arrive at this point you have to leave your ego behind, learn to have the proper conversation where you express your point of view and give the other party the courtesy of listening to their reply. That is the reason why we have two ears and one mouth – to speak half as much as we listen!” m

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While this is not a pleasant experience for the employees involved, it’s made much easier when the parties are genuinely self-reflective, can take ownership of their part in the conflict and, more importantly, can give each other the respect of appreciating that individually, they each have differing views and opinions.

it might be “would I rather be right or professional?”

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As any HR Practitioner will tell you, a lot of our time and energy is often spent on conflict, be that mediation, dispute resolution or providing performance counselling with employees around workplace behaviours.

Michalle Faulkner, EastCoast HR

Michalle Faulkner knows people. In fact she bases her business on it! As a business owner herself, she can relate to the struggles and demands on your time when it comes to managing staff. A highly sought-after HR consultant and expert in human resources, Michalle believes; “invest in your people, increase your profit”.

Are you tired of travelling to Brisbane for HR and IR training?

Facilitated by our Senior Consultants who are specialists in their areas of expertise these high value, relevant content Masterclasses filled with real business scenarios and case studies will provide you with practical results focused outcomes.

The classes are ideally suited to Business Owners, Managers of all levels, HR Professionals or People Leaders looking to enhance their skills.

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Contact the EastCoast HR Group to advance your HR AND IR skills!

What is a brand?

It’s a simple question but one with many answers. Most people would inevitably mention something about a logo, as this is usually the focal point of the company or product. But a well-created brand is more than just a logo.

With any new branding project we look at many things - not just a logo. First, we must understand the ‘personality’ of the brand. I’ve put ‘personality’ in quotes because many companies have no personality.

Not to be mean or infer they are boring, but if, for example, the company is a start-up, they will have no public profile yet. Like a newborn baby, they will take time to develop and create their personality.

We can start by focusing on their desired personality – or ‘brand positioning’. This positioning puts some parameters in place to help create the building blocks of the brand. Once the brand positioning process is complete, and we know the personality the company wants, we can start to look at the logo design.

This may involve any, or all, of the following: logo device, typography, colour palette, positioning line, photo imagery, illustration-style, tone of voice, and/or graphic elements. All these elements come together to create the voice of the brand, which the target market potentially sees, hears and connects with.

Let’s look at three of these areas: typography, photo imagery and colour.

TYPOGRAPHY What type font are you? Another simple question that can prove tricky to answer. On one hand you may see yourself as serious (think of a Serif font), but you are also modern (like Sans Serif), not boring (think decorative) and not ‘up yourself’ (so casual). So already you have four completely different and competing type styles.

BRANDING ELEMENTS

It can be the same for a company. The wrong typeface might not immediately turn customers away, but the right choice of font could add trust, modernity or approachability to your brand – and that could be critical to your story being believable and your message hitting the mark.

So when we choose fonts, we think about what that font is saying about the brand and how, in conjunction with other elements, it is building the voice of the brand.

PHOTO IMAGERY Assume for a moment that you have your logo in place and now you want to tell the world that you have arrived. You’ll need a brochure to tell this story and some imagery to help you stand out from the crowd.

Now imagine you are a woman going to a society event. You want the perfect dress but you don’t want to look like any other woman in that room. Where do you find this dress? Do you buy something off the rack, or do you look for something custom-made?

Now you understand why it’s important to use imagery that belongs to you and you alone. Anyone can type ‘happy customer’ into a photo library search engine, including your nearest competitor or that daggy dress shop on the corner! And if you use the same imagery as them, what is that saying about your brand and your voice?

COLOUR More easy questions: What colour is Tiffany’s? What colour is the Cadbury chocolate wrapper? These two companies have reached the pinnacle of branding by having signature colours for their brands.

When we create a colour palette for a new brand, we don’t just look at the colours we like – or you like. We think about the colours of your competitors and look for colours that will become your signature, to help you stand out from the crowd and increase your brand recognition.

So what is a brand?

Ultimately, I think of a brand as a beautifully wrapped present that we deliver to the consumer, on behalf of our client. There’s colourful wrapping (the colour palette), ribbon to enhance the delivery (like a photo or image) and a written card which, just like typography and a logo, tells them who it’s from and how we feel about them.

And hopefully this delivery method will create in the recipient, a desire to know more about this brand, to find out what’s inside and what it could mean to them. www.sixelements.com.au

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Andy Engel, Head of Creative Six Elements

Andy has worked for design and advertising agencies of all sizes over his 20-plus year working life and brings with him a wealth of experience across a range of product categories, from automotive to fashion, packaged goods to retail and a burning desire to bring great ideas to life. www.bmmag.com.au 47

MIND BODY SPIRIT

Seven Step Guide to

REVITALISATION

By Shari Hall

Sitting curled up on the sofa, beneath a fluffy fleece blanket, with a cup of tea in hand and a good movie seems like the perfect way to spend a cold, wet winter day.

All too often, though, the hibernating state we retreat into during these months can leave our mind stagnating, our bodies lethargic, our spirits emotionally depleted, and our environment cluttered.

Business may be slow, targeted goals not yet achieved, and that can-do attitude has dissipated into laziness.

Well, Spring has definitely sprung, and it’s time to get off the couch and revitalise! If you are wondering just how to get back on track and kick it into gear, try our simple do-it-yourself Seven Step Guide to Revitalisation! It’s fun, interactive, and sure to get you and your business positive results!

STEP ONE: MIND Start at the top where it all begins, in the mind, with our thoughts.

The words we repeatedly say to ourselves and others, and the thoughts that habitually occupy our mental space, tend to prevent us from paying conscious attention to our present reality. If every morning when you awake, you look in the mirror and find fault with the person before you, you will soon begin to believe that is who you are. However, if you allow yourself to be present in the moment, with a sense of gratitude and thankfulness, we guarantee your outlook will change for the better.

Write down seven things you would normally say to yourself, then revitalise the statement with a positive affirmation:

1. ‘No matter what I try, I just can’t lose weight’ becomes ‘every day I am making better choices to nourish my body’.

2. ‘There’s not enough time to do everything’ becomes ‘I will prioritise my tasks and complete one at a time’.

3. ‘My team never listens to what I tell them to do’ becomes ‘today I will listen to the suggestions of my team and create an achievable plan together’.

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STEP TWO: BODY Colder weather often means expanding waistlines, as we put off exercising until tomorrow for some excuse or another. Daily exercise has many benefits, including mental clarity, decreased joint and muscle pain, increased cardiovascular fitness, improved sleep, and a better sex life! Write down seven changes you can make to increase the fun factor in your daily activity!

1. Hit the snooze alarm three times and sleep-in or find a buddy, get up, enjoy the sunrise, walk and talk on the beach 2. After work, collapse on the sofa and watch TV or enjoy a family walk 3. Sit at my computer making calls all day or jump up and do some chair squats and desk push-ups 4.

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STEP THREE: SPIRIT Finding time to disconnect from the daily hustle and bustle can be a challenge. Stress and worry can distract us from living in the present moment. From reducing symptoms of anxiety and depression, to improving concentration and memory, meditation is one way to revitalise your spirit. Try these seven easy steps.

BREATHE: After the morning alarm sounds, in a state of relaxed wakefulness, take five minutes before getting out of bed to simply focus on your breathing. Lie quietly and still, place one hand on your heart and the other over your abdomen. Feel the rise and fall as you breathe in and out. Allow your mind to be free of any congestion or thoughts. Simply bring your attention back to your breath.

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WALK: Instead of the usual cup of coffee at morning tea, take a 10-minute walk in the fresh air and lovely sunshine. You will simultaneously absorb some vitamin D while clearing your senses and acknowledging the beauty before you in nature.

DISCONNECT: Forget the Wi-Fi, the phones, and the computers!

It’s time to disconnect and give your brainwaves a rest. Our technology is so advanced and readily accessible, we forget the simple joys of talking to a good friend, or reading a book. Find time each day to be technology-free.

PRAY: In a world where independence and self-reliance is applauded and encouraged, we still need to remind ourselves that asking for help is not a sign of weakness. The greatest leaders know it takes a mastermind group of advisors to succeed. A solemn request for help, or an expression of gratitude to a higher power, can often provide much needed guidance and comfort.

MUSIC: Music is everywhere! Research has shown that people intentionally use music to alter their moods, and positive emotions tend to be the most prominent response. It stimulates our nervous system, inspires and motivates a team, triggers memories, and promotes relaxation and sleep.

Choose seven songs that affect your mood in a positive way!

1. Sad about not being in a relationship?

‘Just Haven’t Met You Yet!’ Michael Buble (pop)

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STEP FIVE: SPACE Time for SPRING CLEANING! Grab a box and start the cull. It’s time to purge! Clear the clutter, eliminate unnecessary gadgets and knick-knacks, re-arrange the furniture, and create some space in your life.

List seven ways you can create some space in your life: 1. Throw away the processed, packaged junk food in your pantry and fill it with healthy snacks.

2. File, shred, recycle the papers collecting on your desk and organise your cabinets.

3. Donate clothes not worn in a year.

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2. Need motivation for a workout?

‘Eye of the Tiger’ Survivor (rock)

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3. Trying to wind down for a nap?

‘Moonlight Sonata’ Beethoven (classical)

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MASSAGE: As well as the physical benefits, a good massage will lift your spirits, help you gain better self-awareness, release mounting stress, and unblock obstacles.

DO GOOD: When you are down and out emotionally, instead of wallowing in self-pity, try to take the focus from yourself to others.

Doing something good for someone in need will lighten your spirits and help you realise how good you really have it! Lift the heavy burden from your shoulders by helping another lighten their load.

STEP FOUR: ATTITUDE That saying, ‘I woke up on the wrong side of the bed’, is just an excuse for a really bad attitude. Yes, we all have those days.

However, whether in the work environment or home at the family dinner table, a bad attitude can poison and infect the entire world around you. This happened to me recently at an airport, when we were delayed, and one woman in the line just wouldn’t stop complaining. Soon everyone was complaining. I pulled out the packet of Tim Tams in my bag and offered everyone a chocolate biscuit. Within minutes there were smiles, laughter and jokes about air travel!

STEP SIX: NETWORK If you are in business, you understand the importance of having a large network. But not every contact is a good one, and not every ‘friend’ is a friend. Social media has made it easy to increase the numbers of connections we have, making the world seem like a much smaller place. But when is the last time you scrolled through your Linkedin, Facebook, or Instagram networks? How many colleagues, personal friends, or distant acquaintances can one truly maintain to the extent that the relationship adds value to your life or your business? It’s time to delete, delete, delete! Spend time cultivating the relationships that really matter, and eliminate the ones that are just there for show.

STEP SEVEN: GOALS Setting new goals and creating benchmarks is necessary to get results! However, it’s also important to review previously unmet goals! This spring, why not try to revisit goals that have not yet been achieved? Tasks left undone lead to unhappiness and selfcriticism.

List seven goals you have set in the past and did not complete.

Set a new timeline and create a new plan to finish the job!

1. Increase my list of quality contacts: every day, I will meet one new quality, long-term contact by...

2. Lose 10kg before beach weather arrives: each day, I will increase water intake and activity level by...

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Sometimes, all it takes is one person with a different perspective and a better attitude to change things. Give it a go and add your own:

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1. Lady at the supermarket checkout is grumpy?

CARE: Ask her about her day.

Your revitalisation has begun enjoy the journey! f

2. Co-worker is late and flustered? EMPATHISE: “Looks like you had a rough start today. How about a quick cuppa?”

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SAFETY MATTERS

MANAGEMENT SYSTEMS:

WHAT DO I

need?

We often get calls regarding management systems when businesses are undertaking a tender or licensing process. This is because there is some confusion over the need for a management system, as opposed to the need for certification.

All businesses have some form of management system in place, and many of these systems relate to Standards, and can be accredited.

Often, when tendering, businesses will be told that the criteria includes accreditation.

Whilst certification has many benefits for business, there is an ongoing financial cost to maintain it.

The System A management system is a process that is developed and implemented to ensure consistency with regards to a specific area within the business or organisation. It will generally follow the Plan-Do-Check-Act (PDCA) process, which sets up continuous improvement from within the management system.

There are many management system Standards throughout the world, the most common covering quality assurance (ISO 9001:2015), workplace safety (AS/NZS 4801 or OHSAS 18001) and environmental management (ISO 14001:2015).

Independent Audits A business may also be asked to provide evidence that its management system complies with a specific Standard, and one way of providing that evidence is with an independent audit. Global Exemplar is a professional body that certifies auditors in specific Standards and is a way of ensuring that the auditor you choose has both formal qualifications and current practical experience.

Certification Finally, a business may be asked whether its system is certified by a JAS-ANZ (Joint Accreditation System of Australia) registered company.

This is a structured approach that includes certification and surveillance audits, generally every six to twelve months, to ensure the business maintains compliance against the specific standard.

Which Direction?

As you can see, management system requirements can vary depending on the client’s requirements and the benefits to the business.

Certification does not directly equate to more business, so it is important to weigh up the benefits against the financial costs. It is also essential that the system works for you, rather than you working for the system. m

Steve Fitzpatrick, Encompass Safety

Steve Fitzpatrick is a Certified Safety Professional (SIA), and Registered Auditor (Examplar Global), with 15 years’ experience working with business - developing and implementing health and safety management requirements, incident investigations and auditing management systems.

The business may select to develop separate management systems, or integrate them as one. The key at tender time is the ability to provide evidence of an implemented management system, rather than just a systems manual or series of procedures.

It is also important that the system is relevant to your business, and that processes are not developed for the sake of developing them. This can be the difficulty if you choose off-the-shelf or ‘acquired’ management systems.

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Safety Plans and Procedures Management Systems Development Safety, Environmental and Quality Management System Auditing Incident Investigations

Training

Cert IV WHS and Safety Representative Fire Safety including adviser and warden CPR and First Aid Traffic Controller and Implementation

www.encompasssafety.com.au

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LOCAL SUCCESS

FROM FARMING TO

TINTING CARS Written by Shari Hall

How does the owner of a drought-prone cattle grazing property in South West Queensland become the sole director of a successful, two-time Qld/NT Franchise of the Year? With the belief that quality, innovative products, “good, old-fashioned” customer service, and genuine care for one’s employees can lead anyone to thrive in this ‘Land of Opportunity’ we call the Sunshine Coast.

After selling the ranch in 2003, Barry Schefe packed up his family and embarked on a journey in search of greener pastures. With the spirit of an entrepreneur, and the heart of a dedicated familyman, he immersed himself in the culture of the Sunshine Coast, cultivating relationships with its people as a real estate agent for 14 months. Realising quickly that working for someone else was not for him, he and his wife purchased Tint-a-Car Maroochydore in October 2005.

“I knew very little about window tint, and even less about running a business in suburbia, so I stepped into a very steep and difficult learning curve,” he said.

Today, from Gympie to Caboolture, and west to Kingaroy and Kilcoy, Barry has provided over a decade of car, house, office and shop window tinting and rust protection services, it isn't any wonder that Barry has been affectionately crowned 'The King of Tint'.

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Working out of his three Tint-a Car stores: Maroochydore, Noosa (purchased in 2011), and Currimundi (added two years ago), Barry carries a large range of product, from solar film for heat and glare reduction; safety/security films to strengthen glass in case of breakage, and decorative films for privacy, or to dress up your home or office.

Other, newer services provided include paint protection film, to help protect your car from stone chips and minor scratches, as well as reverse sensors, paint and interior protection, and vehicle wraps.

Longevity of a business in a very competitive market does not come easy, and Barry attributes his long-term success to five simple principles: Always Seek To Provide Better Customer Service “In order to survive, a business cannot sit still. I am constantly

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looking for new opportunities to add services and value for my customers.”

has created greater efficiency in the company under one dedicated home/office team.

Consistently Introduce New Products And Services

He now also has the ability to share workers between the different locations when needed, thereby providing flexibility to his staff.

“Finding new products and opportunities to impress our customers is something we are always searching for, like our paint protection film.”

Regularly Re-Evaluate Your Marketing Strategy “Marketing is one of the most important aspects of the business. We are constantly trying new avenues of marketing to reach an audience that we may have missed.”

Provide Genuine Guarantees “All our products are backed by a large national company. Any Tint-A-Car store will back the warranty, regardless of which store the original product was purchased in.”

Put Your Team First “Many of my team members have families of their own, and success to me also means being able to guarantee their income for them.

I really get a kick out of knowing I am helping another person make their way in life.”

Like the proud father of three sons that he is, Barry sees owning a business and employing people as similar to being a parent. And he says one of his proudest moments was being able to unite the three Tint-a-Car stores on the coast into one big happy extended family. By doing this he

“Success to me is much more than making a living for myself and my family. I have people that rely on me, and this is something I take very seriously.”

What started as a husband-and-wife business has now become a multi-franchise with several fulltime and part-time employees all over the coast.

Struggling through drought, then purchasing a business just before a downturn in the local economy, Barry has successfully revitalised his life, his business, and the lives of those he has come to call family.

“The world around us is constantly changing.

Just when something seems to be working, it can stop working. But we are still here and getting bigger and better every day.

That move to the ‘Land of Opportunity’ some 13 years ago turned out to be a pretty good one!”

(07) 5443 6166 tintacar.com.au/contacta-store/tint-a-carmaroochydore e

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REAL ESTATE MATTERS

CHOOSING A

REAL ESTATE

agent

Some people are experienced at selling their properties, but most are not. For a lot of people, selling the family home is something that happens once or twice in a lifetime. It can be a stressful time and you must feel secure with, and have faith in your agent. Here are just two of the questions you may need answers to.

that advice up? Can you give me the name of one of your vendors to speak to about your service?

Even if you decide to market the property as an auction, you still need to have that discussion. There is no point going to the market if you are too far apart in an expected sale price.

Why Should I Sign An Exclusive Agency?

When you sign an agreement with your agent of choice, you are employing them to do a job. At the end of the day, it is an employment contract. For that to work you need accountability, commitment and passion.

Employing an agent to sell your property is a huge decision, as you are giving someone the keys to your property and you need to feel confident that they will do what they say. They will be totally accountable to you and will, without doubt, do the best possible job for you.

Keep in mind, that we are one of the few industries where we do not get paid unless we do the job, so an exclusive agent has security of tenure. If there is more than one buyer out there, you know your agent will get them competing for your property and secure the best result. If there are a few agents, all with a buyer each, they can sadly become buyers’ agents, and work on you to ensure that it is their buyer that secures the property.

An exclusive agency will ensure that the one agent is able to work all the buyers, and secure the best result for you! You need to find the agent who respects the responsibility that they are being given.

How Do I Know If My Property Is Priced Correctly?

This is a very good question. The most important thing is to find the right agent. You need to interview several in your area and ask the hard questions: How long have you been selling real estate in my area? What is your suggested listed price? Do you have comparison sales to back

“IF AN AGENT SUGGESTS YOU LEAVE PRICE OUT OF THE EQUATION, BE ASSURED IT COULD VERY WELL BE THAT THEY HAVE NO IDEA OF WHAT PRICE TO ADVISE YOU” Do not sign any agreement until you are sure that you are both on the same page in regard to the price.

Ask around. If you see a SOLD sign, go and knock on the door of that home and ask the sellers who they used and if they were happy. Getting a personal recommendation, or referral, will ensure you are in good hands. If you do the research with your chosen, experienced, well respected agent, and you list correctly, your ‘days on the market’ should be shorter and all stress levels reduced. m

Vicki Stewart, Stewart Property Vicki Stewart is the director and licensee at Stewart Property Mooloolaba. Vicki is an REIQ Fellow and is a constant source of industry information for local newspapers and magazines. Heavily involved with the community and a past President of the Rotary Club of Mooloolaba, Vicki is a true Sunshine Coaster.

Let Us Help You Make Your Next Move With over 100 combined years in selling 2 bedroom units to waterfront properties on the Sunshine Coast, there is no one more qualified to sell your property than our team – call us today!

PH: 07 5457 8100

E: info@stewartproperty.com.au

www.stewartproperty.com.au

ABSOLUTE WATERFRONT DINING COME AND TRY OUR FAMOUS SEAFOOD PLATTER AND THE BEST MODERN AUSTRALIAN/CHILEAN CUISINE

Come and try o u r ne w Spring menu!

Meet the Team

123 Parkyn Parade, “The Wharf” Mooloolaba (Under the Tower) Tuesday to Saturday from 10 til late, Sundays 10 til 5 Ph: 07 5444 5044 www.seerestaurant.com.au

www.bmmag.com.au 55

LOCAL REVITALISATION

REVITALISE YOUR MIND AND BODY

AT THE FLOAT SPACE, MAROOCHYDORE Interview by Vickie Magic Written by Shari Hall

Imagine this: you are gently floating, weightless in a comfortably warm bath, the only audible sounds are the beat of your heart and the ebb and flow of breath entering and leaving your lungs. The boundary between your body and the water fades as you relax and become completely unplugged from the hectic, over-stimulated world beyond. Welcome to THE FLOAT SPACE, the only dedicated float therapy centre on the Sunshine Coast, (and opening soon in West End, Brisbane) owned and operated by Janina and Felipe.

Extraordinary circumstances lead this German/Brazilian couple to explore an alternative path to healing and expanded consciousness. It was Janina’s devastating illness and a desire to revitalise her life that helped her discover the numerous health benefits associated with this therapy, developed originally in the 1950s.

A former, professional modern pentathlon competitor for Germany in her early 20s, Janina was in peak physical condition. Yet suddenly, at 29, she burned out and found herself suffering from debilitating chronic fatigue.

“I couldn’t get out of bed for a month. I couldn’t even get a glass of water for myself without collapsing on the floor.”

She became completely dependent upon her fiancé and constant carer, Felipe. For nearly a year, visiting one doctor after another, they struggled to find a diagnosis and treatment.

From ozone treatments and herbal supplements to steroids, nothing seemed to work and everything seemed to make her worse. Instead of a honeymoon to Hawaii, they found themselves at an Ayurvedic clinic in Sri Lanka, trying to detoxify and relieve her symptoms and constant Insomnia.“I felt like I was in a constant brain fog; I don’t like thinking about that time. I just

At the Float Space, you will find three single-person, private flotation pods manufactured from the latest zero-gravity float device technology.

Each pod holds 25cm of water with 500kg of Epsom Salts. This makes the water extremely dense and the human body floats in it like a cork.

The water is heated to skin temperature, so the sensation of your body dissolves. Your ears are just below the surface of the water and the pods are insulated, removing any extraneous noise.

Float Therapy helps one achieve a deep and clear state of mental and physical relaxation, and is a powerful tool for relieving pain, stress, and sleep deprivation. Its benefits are numerous, including intense relaxation, enhanced healing and recovery, chronic pain management, improved sleep patterns, increased resistance to stress, increased immune system function, magnesium absorption, release of endorphins, as well as enhanced athletic, cognitive and creative performance.

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wanted to take my life. I couldn’t live this way any longer.”

She even underwent massive, five to six-hour treatments for Lyme disease, virtually depleting them of all their finances.

While she did experience some temporary relief, within a few weeks, she deteriorated again, and began to lose hope in conventional medicine. It was during this rock-bottom period the couple came across ‘floating’. For Janina, there was something comforting about the idea of being in “a cocoon of silence and darkness”.

Feeling nearly as desperate as his wife, after years of working full-time as a chef, plus looking after his beloved, the couple did their first float therapy session together. Afterwards, Felipe was speechless and Janina describes her experience as “mind-blowing.”

“For the first time in three years, I felt sort of normal. My head was clear. I felt so different. It brings me to tears when I think about it.”Gradually her symptoms improved over three months of regular flotation sessions, and this fuelled Janina’s desire to have a float centre of her own on the Sunshine Coast.

She floated every day for eight months, and saw her health completely turn around.

The effects are said to be cumulative.

One hour of floatation therapy is the equivalent of four to eight hours’ sleep and has the detoxification results of a three-day fast. It shortens recovery time from marathons and long distance runs, compressing it into hours rather than days.

Matters Magazine editor Vickie Magic has incorporated weekly floats into her training for the Sunshine Coast Marathon. “Honestly, I cannot tell you the difference the floating has made to me. After running the Gold Coast Half Marathon, I couldn’t move a single muscle; one float and I felt like new, not even a little bit sore. It was absolutely unbelievable.

I would 100% recommend The Float Space; it just floats away all soreness and any stress.”

Mention this article for the special price of $60 for one float!

6/12 Norval Ct, Maroochydore QLD 4558

Ph: 5352 3803 www.thefloatspace.com.au

a

CHIROPRACTIC MATTERS

WOULD YOU LIKE

TO LIVE TO

100?

How does it make you feel if I said you were going to live to be 100? Does that excite and inspire you, or scare and intimidate you?

What image do you have of a centenarian? Is it one of vibrancy, energy and health, or rather frailty, vulnerability and dependency?

Famous comedian and centenarian, George Burns, once said, “If I knew I was going to live this long, I would’ve taken better care of myself.”

We have the innate potential to live a vibrantly long life and, with advances in modern medicine, it’s predicted that we will soon have more 100-year-olds than ever before. The paradox, however, is that we are getting sicker. We are experiencing more heart disease, more obesity, more cancer, more metabolic diseases, poorer mental health and an ever increasing incidence of autoimmune diseases.

To achieve optimal health potential there are fundamental human requirements, through nutrition, movement, thought and the brain-body connection. The power is in our hands and our individual choices, to create a healthy, joyful and long life.

If you want to not only add years to your life, but life to your years, the time to spring into action is NOW! m

Dr Carmen Atkinson, Hendrey Chiropractic

Dr Carmen is committed to helping people achieve optimal health, happiness and to experience their fullest potential through pro-active, performance focused chiropractic care. Having received chiropractic care since early childhood, Dr Carmen has a special interest in helping families experience optimal health and wellbeing naturally through regular chiropractic care.

Carmen is a wellness chiropractor, a triathlon coach, an advocate for real food, a lover of yoga, an Ironman Triathlete and ultra-distance runner. She works to help people realise their potential to live an extraordinary life.

The health and lifestyle choices we make each and every day will either promote optimal wellbeing, or deter from it. How we choose to eat, to move and to think will significantly and drastically influence our health potential, both now and in the future.

Dr Bruce Lipton, former medical professor, research scientist and author of ‘The Biology of Belief’, reveals through the science of epigenetics, that our genes and DNA do not control our biology, as initially once thought; rather the environment of those genes will determine their expression and our subsequent health.

Vibrant Healthy Living Workshop Wednesday 21st September 6pm - 7.30pm

Join Wellness experts for an evening of insight and inspiration. Learn about the 4 fundamental pillars of health and the action you can take to live a Vibrantly Healthy Lifestyle. All guests will receive a healthy dinner and welcome pack including a copy of Vision for Vitality - Your 13 week program for Vibrant Health.

Please call us on (07) 5437 7222 to book your seat as numbers are limited!

Dr Carmen

Alexandra Gray

13/5 Innovation Parkway (level 1), Kawana Waters

www.hendreychiropractic.com.au

Ph: 543 77 222

HICAPS, DVA & EFTPOS AVAILABLE www.bmmag.com.au 57

How

Good Bean... made good business sense

“

I focussed on turning locals into connoisseurs, fastidious about the quality of coffee they consume and the way it is served.

O

ver a billion coffees are made all around the world every day.

For many of us, coffee isn’t merely a hot drink; it’s woven into the fabric of daily life. We wake up to it, we work out on it, we socialise with it. In fact, more often than not we can’t get through the day without it! But coffee is so much more than a need for caffeine.

It connects us.

”

According to Shane the Coast is fast becoming a hub for innovative small business.

“It’s a much safer environment to start a business. We’re lucky, there’s less commercialisation here than major cities,” he said.

Entrepreneur and TAFE graduate Shane Hepburn has a close connection with coffee and with the Sunshine Coast. The Good Bean espresso bar owner said he loves the ‘perks’ of living on the Coast.

Shane saw a niche in the Sunshine Coast market. An institution overseas, there was no well-established local coffee brand on the Coast and in 2009 he gave it a ‘shot’ and opened the first Good Bean espresso bar in Mooloolaba, beginning the hard ‘grind’ of building a business.

“I grew up on the beach; chasing early morning waves, fishing and surf lifesaving. Growing up, the Coast had it all… all except coffee,” he said.

Just like a full-bodied flat white, building a business is delicate and complex. But when it’s personally delivered to people in just the right way, they remember you, they connect with you.

HONE YOUR BUSINESS SKILLS If you’re looking to hone your business, leadership and management skills visit tafeeastcoast.edu.au or call 1300 656 188 today.

ENROL NOW | tafeeastcoast.edu.au

International TAFE students inject $5.8M into the local economy

E

ach year around 200 international students from over 35 countries including Sweden, Italy, France, China, South Korea and the Philippines relocate to the Coast to study a range of TAFE courses including cookery, fitness, nursing, aged care and engineering.

WITH INDU STRY RELATIONS HIPS AROU ND THE WORLD, FIN D OUT HOW TAFE CAN TAKE Y OU PLACES .

ENROL TOD AY VISIT TAFEE ASTCOAST.E DU.AU OR CALL 13 00 656 188.

These students play an important role in our community, injecting around $5.8million annually into the local economy.

Sweden’s Marlene Pulls is a TAFE Queensland ‘In Country Manager’ and is responsible for persuading international students to study abroad in the ultimate study destination – the Sunshine Coast.

A TAFE graduate herself, Marlene travels throughout Europe and Scandinavia to work with recruitment agencies to promote TAFE in schools, at education expos, fairs and information days.

“My job is to persuade international students to study abroad and experience life overseas,” Marlene said.

“I love my job. I’ve recruited well over 150 European students to TAFE so far.”

“The Sunshine Coast is the ultimate study destination. I mean, the Coast offers a lifestyle that many different parts of the world can only dream of.”

I LOVE MY JOB. I’VE RECRUITED WELL OVER 150 EUROPEAN STUDENTS TO TAFE SO FAR. “The climate is a major drawcard, but the gorgeous beaches and friendly people here make the Coast a safe and supportive community to live in,” she said.

International students not only contribute to the local economy, but also the diversity of the classroom and offer domestic students a rare insight into other cultural behaviours in response to problems, situations or experiences the group might share at a given time. www.bmmag.com.au 59

COMMUNITY BUSINESS

IF YOU’RE NOT MOVING FORWARD, YOU ARE FALLING BEHIND! REVITALISE: INNOVATE: INNOVATE: REVITALISE... REPEAT! There are some opportunities in life that we just can’t walk past - and last year I was presented with just such an opportunity, being named Sunshine Coast Business Women's Network, 'Outstanding Woman of the Year 2016.

How many music groups have gone through a revival process, retaining their genre but renewing their song list? This keeps the market dynamic and exciting, and consumers engaged and interested.

Your external environment is constantly evolving; this means that you simply cannot afford to stand still. If you do, it may well be the beginning of the end. Continued success often demands the evolution of thinking, producing and creating. Just as songwriters or ‘fashionistas’ revitalise their brands so, too, is it imperative to continue to breathe life into our business model.

Nothing stands still and not much stays the same forever either. Even enduring brands such as the amazing Chanel must meet an evolving market, even though her brand is crystallised in the fashion industry.

Often that process begins with us. A fresh mind can create fresh ideas, but a tired, worn out and heavily burdened one can’t nurture lateral thinking and inspiration. If you’re the key driver of your business, don’t deny investment in yourself to stay healthy, fit and vibrant. Take a day off, walk on the beach, spend time with your family and friends to renew and keep the sparks alive.

As I write this I am reminded just how easy it is to get on the treadmill of life and work without knowing how to ‘get off’. A few years ago, I undertook the revival process of learning, by commencing a University degree in Business, majoring in Human Resource Management, as the most fundamental component in our business are our people. I needed to understand, first and foremost, how to bring our people to their potential.

Making the right decisions with the best possible outcomes will breathe a new lease of life into the team and revitalise the business model.

Reinvigoration or the revitalisation of your brand generates an opportunity to create positive change. www.whitesgrocers.com.au

ca

Roz White, White’s IGA

Roz White and her husband Michael, commenced their retailing journey on the Sunshine Coast in 1993. Currently the IGA Group consists of the Supa IGA Bli Bli, IGA Mooloolah, Perigian Beach and IGA Mt Coolum. The unique ‘locavore’ culture guarantees you to always spot a local instore, because they are locally owned, they employ locals and it’s where the locals shop.

If you love coffee, really love coffee, join our Coffee Roastery Club

HOW MUCH DO YOU LOVE COFFEE?

www.sunshinecoastcoffeeroastery.com.au 60 ISSUE 81

IT’S FREE TO SUNSHINE COASTERS You will receive:

• • •

•

FREE COFFEE DELIVERY (*South East QLD only) Special Club Member ONLY Pricing (per kilo) A list of our Award Winning House Blends and Seasonal Single Origin Coffee Options ADHOC MEMBER ONLY SPECIALS

Simply Email your contact details including: Name; business name, email address, phone number and delivery address (USE THE CODE SCCRCLUB) to enquiries@sunshinecoastcoffeeroastery. com.au TODAY to receive a Roastery Club membership ABSOLUTELY FREE

Your local home loan specialists

TOP TIPS FROM OUR BROKERS

Full colour on teal (reversed-out ve Standard logo

MATT IRELAND

Buying an investment property might be easier than you think. At today’s rates you can borrow against your existing home to cover the full purchase plus costs, and loan repayments can still be $100 per week less than the rent that you will receive in many cases.

You can also use longer term fixed rates to guarantee stability for the next five years or so, which can make the investment a safer proposition. Fixed rates can act like an insurance policy when you have a significant amount of lending.

Ph: 0413 999 951 Email: matt.ireland@mortgagechoice.com.au

LINDA IRELAND

Surround yourself with a quality, experienced team. Check that they practise what they preach, have they done what you’re trying to do before so that they can relate and add value? Ask the questions to make sure they’re a good fit for you. Whether you are purchasing your first home/investment/commercial property or business or your tenth there is a lot that goes in to setting up your finances correctly, getting good legal and financial advice. A good place to start is finding a good broker, an accountant, a solicitor, financial adviser and real estate agent/buyers agent, depending on your circumstances you might also need a builder and town planner. Once you find your team, stay connected and in frequent contact with them to help achieve your goals safely and efficiently.

Ph: 0414 012 714 Email: linda.ireland@mortgagechoice.com.au

KAIA HUNTER

Seek a second opinion when looking for finance - just speaking to your bank isn’t giving you options.

You may have been loyal to your bank for perhaps years, however that doesn’t mean that they’re the best lender for your situation.

Borrowing capacity can differ between lenders by more than $100,000 so getting a second opinion could be the difference between buying your dream home or not.

A broker can check your capacity between about 25 lenders and it’s their job to find you the best deal they can - saving you time and effort.

Ph: 0414 891 931 Email: kaia.hunter@mortgagechoice.com.au

PETE SOLOMON

Ensure you conduct research on the mortgage broker/lender and the company he/she works for before you make your decision as it is extremely important you are dealing with a professional that has the knowledge, is integral and most importantly you can trust. Look at your broker as your private banker, someone that is working with you into the future to support your goals. Also, just remember it is not always about getting the best interest rate - it is about the overall entire package which suits your banking needs offering a holistic approach.

Ph: 0413 999 953 Email: pete.solomon@mortgagechoice.com.au

Mortgage Choice in Buderim are currently celebrating our 12th year anniversary. We are currently ranked number 2 franchise in Australia by MPA magazine (Mortgage Professionals Australia), and attribute this to our loyal customers who continually come back so that we can play a part in building their wealth, or achieving their next dream property. Our entire team is motivated by not just the home loan, but the opportunity to make the experience a special one for our clients. There are so many great opportunities out there right now, and we encourage you to give us a call to explore them with you.

Linda Ireland 0414 012 714 • Kaia Hunter 0414 891 931 • Pete Solomon 0413 999 953 • Matt Ireland 0413 999 951 Office Phone 5476 9333 • mortgagechoice.com.au/linda.ireland • 1 Ballinger Rd, Buderim QLD 4556

LOCAL SUCCESS

OUTSTANDING CUSTOMER SERVICE

HITS THE MARK

By Shari Hall

In a time when technology reigns, and self-service is the rule rather than the exception, it’s a wonder that anyone even expects good customer service anymore. But that is exactly what Stewart Property was founded upon and delivers daily - good, old-fashioned, honest communication; outstanding customer service and trust.

With one boutique real estate agency after another popping up all over the Sunshine Coast, standing out amongst the crowd seems more difficult than ever. Not for Vicki Stewart, though. As the sole director and licensee of Stewart Property, started in 2007 and planted firmly in the heart of Mooloolaba, Vicki Stewart has her finger on the pulse of Coast buyers, sellers, tenants and landlords.

“We must be doing something right as 90% of our business here is either personal referral or repeat clients, and you don’t get that if you don’t look after people,” she said.

With personal service and communication being the hallmarks of Stewart Property, dealing with the rapid technological changes in the real estate industry has, interestingly, become a welcome challenge for her team of ten. The property market is in constant flux, responding to a multitude of influences - interest rates, stock levels, economic fluctuations, business confidence, even things like the weather and elections.

“The biggest change, however, has been technology. Homes are selling sight unseen from the internet, and we have clients, both sellers and landlords, that we have never met face-toface,” she said.

So how does an agency that specialises in service and communication survive in today’s competitive, sometimes impersonal marketplace? With a team of hand-picked professionals, who have embraced the opportunity to change, continually contribute to the development of the business, and grow with the changing times.

Unlike other agencies, Stewart Property does not run on ‘territories’, and they are not constrained by corporate rules and agendas. Vicki acknowledges, with pride, that she would not be where she is today without the dedication of her team, and believes each and every person in her office excels in the services they offer, whether it be sales, marketing, administration, or property management.

“As soon as you walk into or call our office, you are greeted with respect. It makes no difference if you are a buyer, seller, landlord or tenant. Everyone is treated equally when dealing with any of our staff.”

Since she began her real estate career in 1988, Vicki continues to love what she does, and despite witnessing so many changes in the industry over the years, working extremely hard has always been at the core of her personal and business success. She is constantly moving, growing, learning, honing her skills, and mentoring people.

The fast moving world of technology, with new ideas, new apps and new websites, has kept her going full speed ahead.

“You may be on the right track, but you will get run over if you don’t keep moving! You need to be savvy to the changes, to embrace them and grow with them.”

While research on the computer may be the current trend, Vicki’s advice to would-be vendors is the tried and true face-to-face referral method.

“Don’t go for bold and brassy; simply ask someone who has recently sold if they were happy and would recommend their agent.”

And if you don’t know anyone who has sold, she suggests just finding a SOLD sign in the neighbourhood and knocking on the door!

Going to open homes can also be a great resource, giving you direct exposure to professional agents, allowing one to engage and talk with them and obtain an education on the current local market in regards to price and position.

“If you feel comfortable with them, they will be the biggest asset you can have at this time; you need local knowledge, reliability, and honesty. We are well aware of the trust that is placed on us, and we never take it for granted!”

Whether you are a first time home buyer, or a vendor downsizing from a large family home, rest assured, Stewart Property ensures they give the absolute best service to each and every person they do business with, and they never forget who they are working for: you.

(07) 5457 8100 www.stewartproperty.com.au

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e

FAMILY DAY CARE MATTERS

PLAY

environments

Attending workshops regularly in relation to childcare, a frequent question in relation to play is, ‘Think back to your childhood; where did you spend most of your time?’

The answer is usually, ‘Outdoors. We would be gone all day; had to be home by dark’.

According to research by Planet Ark (2013), ‘one in ten Australian children play outside once a week or less. We have become a nation of indoors not outdoors’.

Children love challenges; taking risks is essential for them to learn, to explore, experience and thus grow, preparing them for their life experiences as adults.

We recently spent the school holidays on my brother’s station out west; we climbed hills and rocky outcrops, and found caves where wallaroos obviously sheltered. Watching my youngest child climbing around the rocks, I admit, I held my breath on more than one occasion; it would have been a considerable fall. He loved it and wanted more and he learnt so much, including: • Respect for danger, hazards and experimentation

help keep children safe by letting them take more risks, whilst guiding them through a progression of experiences”.

Family Day Care Educators spend time ‘getting to know’ your child, so as to be able to offer outdoor experiences that will challenge the individual children in their care, and provide a place for growth and learning. While close by the Educator will observe and reflect on the children’s abilities, guiding and making suggestions, reviewing their safety and involving the children when making necessary changes.

“CURRENT EVIDENCE SHOWS US THAT WHEN AN EDUCATOR IS THOUGHTFUL AND PURPOSEFUL AROUND PLANNING FOR RISKRICH ENVIRONMENTS IT SUPPORTS THE BEST LEARNING OUTCOMES FOR CHILDREN” Best Practice Family Day Care provides just such an environment for children in care. m

Anne Pavy, Louera Family Day Care Scheme

• Self-esteem and self-belief through new physical skills • Problem-solving, making choices • Taking on challenges and accepting responsibility • Considering the impact of his actions, not just on himself but on others as well Claire Warden, founder of Scotland’s first Nature Kindergarten, suggests, “Offering children a risk-rich environment allows adults to

Anne has many years experience working with children, initially as a Paediatric nurse and midwife; Director of a Child Care Centre and then moving into Family Day Care. I became an approved provider and started Louera Family Day Care in 2011 and I continue to enjoy watching the children being supported to feel secure, confident and included within their day care environment.

Do you need quality childcare?

VACANCIES NOW IN Caloundra to Noosa

By offering a myriad of experiences, where children will learn to make choices, mistakes and celebrate their individual and group achievements, we educate children.

We respect and value each child’s personality and recognise their family and culture and how that will influence their learning.

• Stimulating Learning Experiences • Flexible Care Arrangements • Mixed Age Groups • 7 Days A Week

Andy Engel, Head of Creative Six Elements

Call now to discuss your care needs

07 5449 1959

www.louerafdcs.com.au

www.bmmag.com.au 63

LOCAL SUCCESS

Brad’s Baking up a Storm in Warana

a significant increase in turnover.

“The only real changes I made were to the quality of the products themselves, and installing new cabinets in the shop,” he said.

Opening at 4am every day, Warana Beach Bakery has a top reputation for delicious breads, cakes and pies, friendly service and excellent customer care.

And that’s no surprise, given the customers are Brad’s number one priority.

Nothing is too much trouble, and Brad’s your go-to baker when you need a huge order of scrumptious bread rolls for your next barbecue or footy match!

Brad’s top tips for business success are to work hard, and keep an eye on your costs; wise advice handed down through the generations.

Every time Brad Manning called in to Warana Beach Bakery to buy a pie, and noticed how busy it was,he told himself he should buy the business; so, just over nine years ago, he did!

A baker by trade - a skill that runs in the family - Brad had plenty of experience behind him, both as a Bakery Manager at Woolworths Kawana, and with Franklin’s Toowoomba in the 1990s.

Brad Manning Warana Beach Bakery

But his dream was to own his own bakery and boy, what a bakery it is!

Well known for it’s excellent breads and pies, Brad has taken the business to a new level since taking over seeing

“My grandfather and great-grandfather were bakers at Samford, back in the horse and cart days; that probably inspired me to have my own bakery.

“A lot has changed since then, like we have electricity now! It’s a lot less hands on, with better equipment; it used to all be done by hand, in woodfired ovens.”

Brad’s plans for the future? To add some new cake

lines, and continue to offer the same great service.

Shop 3 Warana Markets, Cnr Nicklin Way & Minkara St, Warana Ph 5493 2551

Embrace the Experience

Relaxing atmosphere and latest technology including: Suresmile – Damon Braces – Invisalign

Providing orthodontic treatment and transforming smiles for all ages NO REFERRAL NECESSARY PHONE 5493 3200 64 ISSUE 81

DR PATRICK HANNAN M.D.Sc. FRACDS FICD

Specialist Orthodontist / Owner & Director Ocean Orthodontics / Member of the Australian Society of Orthodontists, Australian Orthodontic Board & World Federation of Orthodontics

www.oceanorthodontics.com.au

enquiries@oceanorthodontics.com.au

LIFE BUSINESS

AN OPPORTUNITY

I COULDN’T There are some opportunities in life that we just can’t walk past - and last year I was presented with just such an opportunity.

I’d already witnessed the positive benefits of an Assistance Dog on the life of a young person with autism so, when I was approached by an experienced dog trainer, who was willing to volunteer his time to help Compass develop a program to train specially selected pups to become Assistance Dogs, I jumped at it. In the initial stages we plan to focus on supporting young people with disabilities by providing this vital and life changing intervention.

Beyond this, of course, lies a myriad of similar benefits that can be provided to people, including service men and women suffering the effects of post-traumatic stress syndrome, the elderly and many others.

The research I did initially, however, focused on support to children with autism and frankly, the changes to the life of the young person were quite incredible, not to mention the impact across the whole family.

These beautiful pups are trained from approximately two months old to live in the home and intervene effectively when a child with autism needs their help. This can include during times of great emotional stress, when a child may try to run from their supports, at school and in all social situations. The calming effect of the dogs in all these circumstances is wonderful to observe.

First Aid Services First Aid Training First Aid Kits and Supplies 12/21 NICKLIN WAY, BUDDINA QLD 4575 PH: 07 5444 4171

www.assistfirstaid.com.au

2 Bedroom Deluxe Apartment in beautiful Noosa!

KEND ESCAPE

RELAX AND ENJOY A WEE

BM READER OFFER night min) JUST $145 per night (three MENTION THIS AD

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pa 0408 751 863 www.pago

School holidays excluded

resist

There are a number of ways in which you can become involved. These can be as simple as the $1 per day program for individuals, through to businesses becoming Naming Rights sponsors or families becoming Host Puppy Raisers - a situation where you have one of these pups live free of all costs in your home for the duration of their training (approximately 12 months).

One Sunshine Coast business that saw the benefits from the outset was Bentleys Accountants in Caloundra, who became the inaugural Naming Rights sponsor for the first puppy - named of course Bentley. I encourage you to find out more about this wonderful initiative and indeed all of Compass’s various enterprises through our website. www.compassinc.org.au

ca

David Dangerfield, Compass Institute

David established the multi-award winning Compass Institute in 2003 and it continues to set new benchmarks in blending social objectives and sound business and governance practices while delivering best practice services to young Queenslanders with a disability. He also travels widely presenting ‘Strategic Living’ workshops to various international companies including Honeywell, McAfee, Microsoft, TATA, Time Inc & Aspen Foundation.

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SURF LIFE

NIPPERS ARE

ON THE Hi from between the Red and Yellow at Alex SLSC! Well, the Australian Surf Lifesaving Titles are behind us with a wonderful event delivered by a combination of Sunshine Coast Clubs and the expertise of surf lifesaving.

It shows what a great community we are on the coast, with regards to both surf lifesaving, as well as the community at large.

The excitement is now building towards Saturday, 17 September, when our fantastic lifeguards hand back the weekends and public holidays to the volunteers; even more exciting is the onset of Nipper Season, with sign-on days for most clubs starting in mid-August.

The Sunshine Coast Surf Clubs range from Rainbow Beach in the north to Bribie Island in the south; for information on Nippers, volunteering and all things surf clubs, check their websites for information. You can also phone the Sunshine Coast branch on 5414 1600 for help or information on hooking up with a club, as it is a great experience for the whole family. It is also a great way to meet people if you are new to the coast, as well as contributing to the community.

way!

Many clubs on the coast have licensed supporters clubs. Did

you know that for a small nominal fee you can join these clubs, get member discounts, plus the use of fabulous facilities in prime locations, and know that the dollars you spend are going back into Nipper programs, youth scholarships and all types of development for young people, as well as the core business of keeping the beaches safe. Surf clubs also do a lot of work in the community for all types of charities, disadvantaged youth and many other worthy causes.

Whether between the flags or in the clubhouse, Sunshine Coast Surf Clubs are here for you and welcome your support.

Alexandra Headland Surf Life Saving Club 167 Alexandra Parade | ALEXANDRA HEADLAND QLD 4572 P: 07 5456 7804 | F: 07 5443 8793 E: admin2@alexsurfclub.com.au | W: www.alexsurfclub.com.au ca

As an employer of over 80 locals, and a tireless supporter of local community groups and charities, the Alex Surf Club makes a huge contribution to the lives of thousands of people - here on the Sunshine Coast and beyond. Alex Surf Club, any closer to the beach and you would have sand in your togs!

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Divorce Separate Break-up

SEPARATED UNDER THE SAME ROOF I come across many people, too many people, who repeat the same story, they tell me we are married but sleeping in separate rooms.

Doesn’t this beg the question ‘what does being married mean to them and why are they staying together?’

I met a lady the other day who said she was married and for the past 5 years has slept in another bedroom from her husband. She then said ‘we have an 11-year-old’. What exactly does that mean, that the couple are staying together for their child? And when it came to the question of sex, she revealed that intimacy had stopped when the room shuffle commenced.

Seriously what sort of example is it to the children to stay in a loveless marriage. To live with someone, you may no longer respect and living frozen, unable to move your life forward.

I worked with a couple through their separation who told me their marriage had ended “7 years ago on March 20th”. The date had a significant event attached to it which is how they had remembered. They continued to sleep in the same bed back-to-back with no intimacy for the entire time. When I asked them why it had taken so long to decide on separation, their answer was “It wasn’t bad enough to leave and we kept the status quo for our children”.

When is it bad enough to leave? Do you look at your partner and wish that they wouldn’t come home today or as quoted by an ex-client “get hit by a bus”? Do you feel sad, unhappy and miserable…. dying on the inside? Is it time to leave when the relationship no longer supports either party in a productive loving manner?

A slow death of love that creeps up one day at a time until not only the love no longer exists but neither do you. This leads me into one more story. A friend’s mother died aged 85. Her dying words were “well that was a waste of time”. What the lady meant was she had been married at age 20, to a man she wished would either leave her or die, he did neither. Please don’t waste a minute of your precious life in a sad or bad relationship.

I am not an advocate for separation, I am an advocate for make up or break up. Live your life with someone who loves you and who you love. Personally it took me years to leave my marriage, I too slept under the same roof in separate bedrooms. I won’t deny that it was really scary to actually leave. However, every fear I had were problems and obstacles which I managed to overcome. After the event I looked back and was only saddened that I took so long to leave. There was a time of readjustment and grief but I cannot put a price on being free of sadness. Living my life happy, full of fun, surrounded by great friends is fabulous, worth all the tears and fears.

My advice for all the separate room sleepers is please work on your relationship to improve your situation or take the step of moving on. Allow your partner to be happy with someone else, just as you should be.

I started my separation business to assist individuals and couples to find clarity to either stay and work on your relationship or move through your separation. We manage the entire process with you, we offer ‘a better way to separate’. Saving you and your partner the emotional roller coaster and thousands and thousands of dollars on unnecessary court costs. If you want further information we would be happy to offer you a free initial consultation.

“I’m not an advocate for separation, I am an advocate for living your life with someone who loves you and who you love.”

Alvia Turney CEO and Founder of Act4Tomorrow Separation Specialists

www.bmmag.com.au 67

SMART BUSINESS MATTERS

SHARE AND FIND

BETTER

ways

SMART businesses are always looking to improve everything they do – Customer Service, Staff Development and Business Processes

• What do we see happening that works well and we should continue?

“Continuous improvement means to consistently strive to improve your products or service according to the highest standards”

• Are we supporting our teams to continue this great work?

Recently I have been developing a new network to Queensland, providing opportunities for businesses, leaders, managers and their teams to learn in a non-competitive environment. Challenging them to think differently and find ways to improve themselves and their business.

At some time we will have attended a networking event, met some new people, and maybe made some new connections which we may or may not talk to again.

“Interact with others to exchange information and develop professional or social contacts.”

WHAT IS WORKING WELL?

• Can we take these and apply them to other areas of the organisation?

WHAT IS NOT WORKING WELL?

• What do we see happening that is not working and we should stop?

• Do we know why these things are happening?

• Have we encouraged our team to raise these issues?

WHAT IS MISSING THAT SHOULD BE THERE?

• What did we expect to see and now we are looking we cannot see?

• Is it missing for a reason?

• Have our team recognised it is missing?

WHAT COULD WE DO DIFFERENTLY TO IMPROVE?

These are great activities and highly recommended. However there is more that can be achieved. We just need to challenge ourselves and make the commitment to really improve.

• Now that we have had a good look, how can we improve?

The key to this is “Share and Find Better Ways” – Ref Best Practice Network (www.bestpracticenetwork.com.au)

So if you are looking to improve your business, the challenge is to ‘Go and See’ – Share and Find Better Ways - you will be amazed what you will learn. m

We need to listen, see, discuss and challenge. The best place to do this is where the work is really being done – ie the Gemba (In business, gemba refers to the place where value is created, where the work actually happens)

• Have we shared and discussed our ideas with the team?

• Can we share with other areas of the business?

The process is called ‘Learning to See’ – but you have to see what is actually happening, not what you think is happening.

When you do this, involve your teams, encourage them to discuss and challenge, and ensure you listen to what they are seeing and saying!!!

Wherever you do this, visiting others or just having a good look at your own business – ‘‘Go and See’ and ask these important questions:

Kevin Bennett, KB Business Solutions Kevin has over 30 years of experience working with international businesses identifying and implementing ways to become smarter and improve business performance. Practical, simple and effective solutions that really work.

IMPROVING YOUR BUSINESS WITH YOU Coaching and Mentoring Key Note Speaker Facilitated Workshops Customised Improvement Programs GET SMART - CALL KEVIN on 0407 144 963 Email kb@improvingyourbusiness.com.au SERVICING ALL OF THE SUNSHINE COAST Join us on Facebook: KB Business Solutions 68 ISSUE 81

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Scene @ BM Launch The Business Matters Launch of issue 80 at the Sands Tavern was a great night, Gareth Cochran and Hannah Beck Kellie Caltabiano & Barry Schefe (Tint A Car)

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Vickie Clark and Debbie Blumel (Children's Therapy Centre)

Pete & Sally Doran (Infectious Medical Scrubs)

Bill & Annette Sym (Symply Too Good), Roz White (Whites IGA Group)

Wendy & Antonio Puelma (See Restaurant)

The Cleantech Conference Doc Karl Kruszelnicki & Brenda Gamnik (Organisational Change & Development) Doc Karl Kruszelnicki, Megyn Carpenter (Rejuvenate Marketing) Craig & Leslie Hanson (Smart Sinks)

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Gemma Layfield & Danie Lomas(Empyrean)

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MAYORAL BUSINESS

THE COUNTDOWN

is on!

The countdown is now well underway for the commemorations of the 50th anniversary of the naming of the Sunshine Coast.

It is a significant milestone for our beautiful region and an opportunity for us to reflect on our rich and vibrant history.

During our 50th Anniversary year in 2017 we will celebrate our identity as a region and pay tribute to our community who has helped shape who we are.

This milestone is not however, just about looking back.

It is also an important opportunity to look forward to what is surely going to be a very bright future for our region. One that is very different to the Sunshine Coast that we see and know today.

Just as the Coast today is very different to how it was 50 years ago because time does not stand still.

Communities change and people’s expectations and aspirations change.

Our global environment continues to evolve and this will impact on us like never before and if we want to stay ahead of the game, we have to move with it.

More specifically we will need to move faster and be more agile if we want to position ourselves at the forefront of economic prosperity, livability and sustainability.

We see evidence of this rapidly changing

environment around us all the time.

Fifty years ago, the life expectancy of a firm on the S&P 500 list was around 75 years.

Today, it is less than 15 years and declining all the time.

By 2025, it is expected to be just five years.

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Creative disruption and innovation are rapidly changing the economic and social landscape, and those who do not embrace this, will inevitably be left behind.

Innovation, creativity, value are all exciting words.

All of them are at the core of disruption and all of them are what is driving the future global economy.

As the person charged with stewarding the Sunshine Coast into a prosperous and rewarding future, it is my objective to ensure we are well positioned to take up these opportunities.

We have an impressive history on the Sunshine Coast in evolving, changing and adapting to pursue new opportunities - from timber, to agriculture, to tourism, retail and construction to health, wellbeing and education.

We have seen the opportunities and seized them.

But never has the risk been greater of missing the opportunities that lie ahead if we don’t get the important fundamentals right.

That has been the focus of our council over the last four years and it will be the cornerstone of our efforts in this term.

Mark Jamieson, Sunshine Coast Mayor

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Kerle Projects is committed to providing quality based on your budget. Our programs are based on your business.

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PH: 1800 660 975

Sunshine Coast Mayor Mark Jamieson keeps Matters Magazine readers up-to-date on what’s happening on the Coast. www.sunshinecoast.qld.gov.au www.bmmag.com.au 71

LOCALS

IN

BUSINESS and NAME:

life

Ken Waddington & Brendan Bathersby

COMPANY: Garland Waddington Solicitors Our reputation for providing proactive, caring, comprehensive and understandable legal advice for over 35 years is derived from our expertise, commitment, results and ongoing performance.

We have never forgotten theold adage that ‘no -one cares how much youknow until they know how much youcare’ - and we live by it.

COMPANY: Chaps Menswear, Caloundra Personalised service by experienced staff will have you outfitted from head to toe, and make your shopping day both easy and enjoyable.

www.garlandwaddington.com.au NAME:

Always treat your customers and clients with a smile and with respect.

Sonia and Simon Cozens

COMPANY: Coast Fire Safety

Chaps Menswear is your complete menswear store, right in the heart of Caloundra, stocking casual wear, great fashion labels, business wear plus suits and formal wear.

As a local family business we’re passionate about protecting your livelihood, keeping your business fire safe and compliant in line with Queensland legislation. We provide all facets of fire protection, including supply, installation, testing, maintenance and certification; servicing body corporates and resorts, restaurants, warehouses, schools, commercial premises and more. Specialising in fire doors, we offer expert knowledge and value for money!

Ph: 5491 1137

Key to success: Honesty, integrity and conducting business professionally with a personal touch.

NAME: Cam Dunlop COMPANY: The App Team

www.coastfiresafety.com.au

NAME: Jessie Favell COMPANY: Sunshine’s Hoop Love Sunshine’s Hoop Love brings fun and enjoyment to any event, whether it be a children’s birthday party, hen’s party, festival or event.

When it comes to hula hoops, we are the experts. We have a variety of entertainment options on offer, including children’s holiday workshops and birthday parties, adult hoop dance workshops, roving hoop dance entertainment and stage show performances. www.sunshineshooplove.com.au

We’re a team of expert mobile app developers who get to work with some of the most innovative individuals and businesses, helping them transform their creative ideas into brilliant apps.

We specialise in development across platforms like iOS for Apple and Android for Google devices.

Check us out at www.theappteam.com.au

NAME:

Natasha Ball

COMPANY: Ball Property Group Ball Property Group treats you the way we would want to be treated. With a personal and professional attitude, tailored to your particular property needs in buying and selling, we take pride in focussing on the individual. Let us work with you to make your property transition stress-free.

Selling and buying with confidence and ease. www.ballpropertygroup.com.au

NAME:

Jodie Persovic

COMPANY: Nutrition Means Jodie is a qualified dietician, naturopath, medical herbalist and nutritionist. With extensive training in the nutrition and natural health fields, she has assisted hundreds of clients on their path to recovery and wellness.

Create your own eating style - it’s theone youwill naturally want to follow for life. www.nutritionmeans.com.au 72 ISSUE 81

NAME:

James Batchler

COMPANY: Viridian Energy Launched in August, Viridian Energy Australia is the first company to offer environmentally responsible energy at affordable rates. Mission: help people and the environment. As a customer, your energy consumption is 50% carbon offset at competitive rates and/or become an associate to earn up to a seven figure income!

Passionfor what youdo brings success. www.goodbatch.viridianenergy.com.au

NAME: Claire Bock

LOCALS

COMPANY: Osana: Advanced Paediatric Therapy

NAME:

At Osana, your child’s health, wellbeing and happiness is at the centre of what we do. Our aim is to guide infants right through to adolescents, on the path to their full potential in all aspects of life, through individualised treatment approaches. Osana is focused on providing physiotherapy services to the Sunshine Coast region in our speciallydesigned paediatric clinic located in Buderim. www.osanatherapy.com.au

IN

BUSINESS and

life

Christina Stubbs

COMPANY: Coolum Fine Images Photography I create professional images that better reflect the quality and passion you put into your product or service, packaging them into a gorgeous, custom mobile website that will help you make a stronger first impression and attract more clients.

To besuccessful in small business, youhave to believe in yourself. If youdo, other people will too. http://www.fineimages.com.au/business-photography/ NAME:

Peter Mason

COMPANY: CNS: Chiropractic Nutrition Strength

If it does not challenge you, it does not change you- Fred DeVito

NAME: Rich Wands, Lindsey Cox, Chris Wands COMPANY: WandsPro Pty Ltd WandsPro is a new outdoor and camping brand specialising in premium outdoor products.

Our vision is to excite and inspire all walks of life into the great outdoors. Our launch product is ClipCroc, the World’s first clip together crockery which simply guarantees no fuss, no mess and no noise! Check out our Kickstarter campaign to hear more.

Be passionate, happy and fulfilled in thepath that youtake. info@wandspro.com

NAME:

Mel Austin

COMPANY: Brilliance for Business Mel and the team love breaking the mould when it comes to accounting and tax; we keep it simple. We help our clients achieve great results, we minimise tax and, most importantly, we have fun with our clients.

There’s no point having millions of dollars if youhave no-one to share it with – remember thebig picture.

(07) 5437 7624

CNS in a thriving health clinic in Mooloolaba, with experts in Sports Chiropractic, Remedial Massage, Nutritional Health, Injury Rehabilitation and Exercise. These experts work coherently under one roof to achieve the best outcome for their patients. The primary goal at CNS: Chiropractic Nutrition Strength is for everyone to be able to utilise their body and mind without significant impairments from pain or dysfunction.

07 5444 3983 NAME:

Momentum provides software solutions for growing and bigger businesses looking to upgrade to more comprehensive cloud and server-based software. We are an award-winning MYOB Platinum Partner based in Maroochydore, servicing 160-plus clients throughout Queensland.

Through insight, control and access, youcan achieve greater success in your business. www.momentumsoftwaresolutions.com.au

NAME:

Jason Knight & Nicole Sattler

e

COMPANY: iCompLii iCompLii was raised out of a desire to help people. We saw a gap in the market and went for it. iCompLii is an online compliance and recruitment tool for managing documents and workers in a cost and time efficient way.

Never give up and stay passionate!

www.icomplii.com.au

NAME: Peter and Barbara Freney COMPANY: Irlen Diagnostic Clinic At our clinic we assess and treat Learning Difficulties and Dyslexia, often associated with headaches, sore eyes, problems with glare (white paper, computer screens, night driving), print distortion, fatigue and concentration.

Never discount a mother’s instinct when her child is in trouble (and nobody else is paying attention). www.irlenclinic.com.au

Alistair Emery

COMPANY: Momentum Software Solutions

COMPANY: Lush Organic Hair & Spa

Hair and beauty shouldn’t cost youyour health,or cause damage to theenvironment!

Australia’s first absolute ‘Green Concept Salon’, offering both hair and beauty treatments without dangerous chemicals, and only using products that are both certified organic and green. We offer a range of therapeutic services, including the ‘health beneficial’ option of a float in the new Magnesium Floatation Pod, which uses only the highest grade of magnesium salt.

(07) 5476 8315 www.bmmag.com.au 73

... e r a s r e nn i w And the

LOCAL WINNERS

On the 13th of August the Sunshine Coast Business Women’s Network celebrated the ‘2016 Woman of the Year Awards’ at the Events Centre, Caloundra.

The network’s president, our very own Vickie Magic said “This network is a place where woman can really feel that they belong to something bigger than themselves, to feel supported and uplifted every step of their career, we want to connect and inspire dynamic women here on the Sunshine Coast and would like to encourage every single woman on the Coast to become a member in 2016”. www.scbwn.org.au CONGRATULATIOS TO OUR WINNERS The Young Business Woman of the Year Award celebrates a woman in the business aged 35 or less whether employed or self-employed.

The Young Business Woman of the Year category is proudly brought to you by The Telstra Business Centre Maroochydore.

AND THE WINNER IS Rebecca Walker - Signature Roofing and Guttering Rebecca is the co-owner of Signature Roofing and Guttering a local Sunshine Coast family business. Rebecca’s roles include marketing, strategic development, finance, HR and administration. With an extensive range of solutions, Rebecca is committed to innovation and finding ways to grow and expand their services to new and past clients.

Micro Small Business Woman of the Year is awarded a business owner who employs less than three employees. This Category is proudly sponsored by the Faculty of Arts, Business and Law, University of the Sunshine Coast.

AND THE WINNER IS Maria Faulder - Suite Three Hair With 23 years experience Maria launched her Buderim based boutique hair colour preferred specialist salon Suite Three in 2008.

Today, the brand is recognised both locally and nationally for colour, styling, quality service and has been represented backstage on over forty Australian runways. Leading a dynamic team of three Maria has grown Suite Three into such a success story that she purchased her premises.

The Professional Business Woman of the Year is awarded to an employee of a business. This Category is proudly sponsored by the Pacific Motor Group.

AND THE WINNER IS Amanda Yeates - Department of Transport Main Roads As General Manager Program Delivery and Operations, Amanda leads the delivery of Queensland Transport and Main Roads’ $3 billion capital works and maintenance program, and operation of the state-controlled road network. Since joining the Department in 2011 Amanda has held a number of roles, driving innovation in planning, procurement, delivery and stakeholder engagement to support community-focused solutions and value for money outcomes.

The Corporate Business Woman of the Year is awarded to a business woman who owns a business with greater than 3 employees. This category is proudly sponsored by The Event Centre.

The Sustainable Business Woman of the Year is proudly brought to you by the Sunshine Coast Council.

AND THE WINNER IS Wendy Chadwick- Express Print and Mail

Cyndi O’Meara is a nutritionist, best-selling author, international speaker, documentary creator and founder of Changing Habits.

Cyndi graduated with a BSc majoring in Nutrition from Deakin University in 1984, her special interest was ancestral foods. After completing her degree, she became disillusioned by the nutritional guidelines that she paved her own path and stayed clear of the low fat diets of the day, and not without controversy. Her ground breaking book Changing Habits Changing Lives became an instant international best seller and from there she has grown a successful organic food company, certified online education program and ground breaking documentary, ‘What’s With Wheat?’

Express Print & Mail is a family owned and run business that has grown from humble beginnings to become the largest full service commercial print and mailing operation under one roof on the Sunshine Coast. As General Manager, Wendy is passionate about delivering outstanding service and superior quality results to customers, supporting the local community and ensuring the wellbeing of a dedicated team of 30 print professionals.

AND THE WINNER IS Cyndi O’Meara - Changing Habits

AND OUR SUNSHINE COAST BUSINESS WOMEN’S NETWORK ‘STANDING BUSINESS WOMAN OF THE YEAR’ sponsored by Garland Waddington Solicitors IS Tania Turner Shine Beauty Salons Tania is the founder of the 'Shine Beauty' chain of salons. Over 17 years the business has won multiple business awards and today has six luxury beauty spa salons located throughout South East Queensland. With a team of over forty employees delivering beauty services and products to more than 40,000 customers each year, Tania is a passionate, hands-on owner with a broad range of responsibilities. Tania loves that her team call her 'Mrs Shine'.

Tania it certainly is your year TO SHINE.

74 ISSUE 81

e

REAL LIFE PROPERTY MANAGEMENT

A PROPERTY MANAGEMENT

TEAM IS A WHEN TENANTS BREAK A LEASE AND THEN REFUSE TO LEAVE!

must

Our duty of care is always to act in the best interests of the

property owner and the new tenants, so we arranged temporary

It's a fact of life that tenants sometimes break their lease. But when they give notice to do this, they should be fully aware of what they are doing, and the consequences of not doing it properly.

Here's a real example. Tenants had been leasing an executive property for $700 per week, when they decided to break lease and move north for a great job opportunity. As the lease is a legal and binding contract, the tenants were responsible for the following: • Rent until the day before the new lease commences • Advertising to secure a new tenant • Cost of checking and certifying smoke alarm compliancy

accommodation and furniture storage for the new tenants.

The previous tenants vacated but did not clean the property and had maliciously damaged the property.

With a great team of tradespeople behind me and landlord insurance in place - the property was soon repaired and the new tenants were able to finally move in. www.facebook.com/Terrenorental

• Re-letting fee of one week's rent plus GST The tenants signed a lease break form agreeing to this and the process began to source new tenants.

New tenants were found, dates agreed to, and a new lease signed.

Three days before the new tenants were due to move in, the previous tenants changed their mind and refused to leave.

ca

Anita, Terreno Management

This created a huge dilemma for all parties concerned, as the new tenants needed to move as their property had been sold and was awaiting settlement.

We had to apply to QCAT for a hearing and warrant of possession and, two weeks later, the magistrate ordered immediate termination of the tenancy and a warrant of possession was granted.

Anita has owned and operated a successful real estate business for 21 years, using her excellent working knowledge of RTA rules and regulations, and the Property Agents and the Property Occupations Act of 2014. Anita strives to fulfil her obligations when it comes to landlords and tenants alike and, having built an excellent reputation across a wide sector of the property industry nationally, her services are highly in demand.

C O R P O R AT E T E A M B U I L D I N G !

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Then, you realize that you can solve the problem that you thought was impossible.

Great opportunity for training and team building!

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www.bmmag.com.au 75

SPIRITUAL PSYCHOTHERAPY

WHAT IS LIFE,

AND WHAT IS THE MEANING OF LIFE?

By Barrie Frost GT-GIQ

These two perennial questions have been asked since the beginning of time.

The answer to the second question leads to the first – there is no meaning to life! Yet paradoxically, the ‘meaning of life’ is to be found in whatever you may be doing in the present moment; this could be washing the dishes, or you may have gasped your last breath before dying, yet all events are meaningless in the absence of awareness.

The divine paradox is that there is no meaning to life, yet everything happening in the present moment is the meaning of life! So the question to ask is not, what is the meaning of life? But what is the purpose of life? Your answer could then be, ‘what is my highest desire in this, the ever present moment?’

The ultimate purpose in life is to simply ‘Be’!

The answer to the first question then becomes; life is a process, it is not a ‘thing’ in itself.

Life just IS. The primal relationship is that of one between God and Self.

However, unless one can establish a wholesome relationship with Self first, any other relationship will be seriously compromised. This is so because as we are created in God’s image and are thus an inseparable part of God, so any negative belief about Self becomes a negative statement about God. If we join in the almost universal state of mind that we are unworthy and unlovable we are, in effect, saying that God is unworthy and unlovable! If we are not capable of loving ourselves, how then could we possibly love another? (Love of Self should never be confused with narcissism).

A newborn child comes into this world with the indelible imprint of God firmly embedded in its psyche; it is the personification of perfection, instantly worthy of life, and most definitely lovable.

It is from this pure and innocent state that the way forward in life, and ultimately any belief about the Self, can become seriously compromised or degraded. This newborn child, eager to please its parents, internalises every put-down, every admonition, and every judgement about its self-worth; and worse, this defenceless child genuinely believes that every word uttered must be so, and therefore responds accordingly.

Consider this: if they fail (us) they are put down; if they achieve, it is not good enough; if they talk, they are told to be quiet; if they are silent, we want to know what is wrong. The focus is always on the adult, never on the child’s sense of self-worth. Because every child wants to please their primary care-givers, the child will subsequently behave in a like manner to all the adult messages (both the spoken

76 ISSUE 81

word and body language) or, some may go through life in a state of anger and confusion; confused because some children are gifted with a stronger sense of self-worth, and consequently rebel angrily against the put-downs and negative judgements.

Once the initial negative imprint is firmly embedded by the parents, the child then becomes susceptible to other potentially negative influences, namely, but not exclusive to, religion, culture, and the wider community. For the child, the end result of receiving all these negative messages is that for them, love is conditional upon their ‘good’ behaviour; the child then projects that belief system on to God, God being the quintessential parent figure.

Children are special; indeed, children are more than special as they are essential to our survival. This is so because children represent our past, our present, and our future. They have inherited the sum total of our past - its positives as well as its negatives. They struggle with the overwhelming and awesome challenges of the present, plus, the sometimes fearsome uncertainty of their future.

All this and more are our children. They are our teachers, our supporters, our desires, our hopes, and our dreams; they are also our conscience!

Many are forced into early adulthood, years before their time.

These are the children who are denied the privilege, and indeed the absolute right, of simply being a child. In spite of this, many, if not most, survive. And in surviving they grow, and in growing they change; change from what they were, to what they are now. Change that leads them toward their ultimate destiny in life. And as they change, they change the world; just as you, once also a child, have helped shape the present world to what it is now. So if you want the world to be different, look to your children.

Spiritual Psychotherapy, a modality that Barrie has developed and evolved over the last four decades, is the result of his blending of traditional therapy with that of the spiritual realm, and thus to complete the holistic triune of body, mind, and spirit. It is therapy for the soul. If you are experiencing a particularly low quality of life, or health, or a general lack of well-being and happiness in your life, give Barrie a call. At the same time you could ask him for an e-copy of the full chapter of the above article, which has been abridged from his latest book.

Ph. 0413 941 619

ca

WEBSITE MATTERS

SIMPLE YET EFFECTIVE WAYS

TO GROW TRAFFIC TO YOUR In the offline world, you can rely on a striking shopfront and stellar customer service. But if you’re doing business online, you need to dream up more inventive ways to get customers through your door.

Making a concerted effort to grow your web traffic is important for improving your brand presence and expanding your bottom line - factors that will help you maintain a competitive edge.

Here are three clever ways to boost your web traffic: 1. GET ON BOARD WITH GOOGLE TOOLS Google has turned tracking and accelerating your web traffic into a virtual breeze. Invest some time getting to know their tools and understanding how they can benefit you. They represent an arsenal of customer intelligence and analytics that can spark profitable insights and instant growth.

2. GROW YOUR COMPANY BLOG So you’ve made a half-hearted commitment to blogging, but you’re too time-poor to jump right in? Spend some time thinking about your content strategy and devote resources to the type of posts that will drive traffic and deliver results. Remember, content that offers value to the customer is infinitely more useful than shameless promotion. This means how-to videos, product tutorials and free giveaways are better than a generic sales pitch.

website

3. DEVELOP YOUR SOCIAL MEDIA PRESENCE It might sound obvious, but nailing your social media presence is a powerful way to connect with your customers and drive traffic to your site. That’s why it’s imperative to regularly reach out to your customers via social media and quickly address their comments or concerns.

It’s also worth placing social sharing buttons alongside online content, such as product images, newsletters and blog posts. If you make social sharing as easy as possible, your current customers will engage which, in turn, helps bring traffic back to you. m

Mel Myers, Jetpack Web Design Mel has been running successful online businesses for 18 years and has written numerous websites and online applications including manufacturing facilities, accounting systems, shopping carts, and even a search engine. Mel is the owner of Jetpack which specialises in creating amazing websites.

www.bmmag.com.au 77

LOCAL PROGRESS

Maroochydore,

IT’S YOUR TIME TO SHINE

Revitalisation is the giving of new life, vigour and energy.

And it’s the perfect description for SunCentral Maroochydore’s project to construct a new central business district for the Sunshine Coast.

In fact, with 30,000 jobs to be created by 2040, it is expected to bring more life and vigour to the region than any development in its history. The plan to build 150,000sqm of commercial space, 65,000sqm of retail space, 2000 new apartments, as well as a premium hotel and entertainment, convention and exhibition facilities does not lack ambition.

But it is a realistic vision. The Sunshine Coast already has 30,000 businesses, economic confidence is building and tourism numbers increased by 9.4% last year.

The region is open for business and the new CBD is set to take its economic potential to another level. The city centre is being built from scratch on 53 hectares of vacant land and will incorporate ‘smart city’ technology in its very foundations.

Some 40% of the site will be devoted to parks, plazas and waterways, while great city streets in the core commercial 78 ISSUE 81

precinct will be lined with boutique shops, bars and restaurants. Such a liveable, vibrant and digitally-advanced city – built in the heart of the beautiful Sunshine Coast – will attract overseas and domestic businesses looking to open new bases on the East Coast of Australia.

SunCentral Maroochydore is determined to attract businesses of all sizes to the CBD and, in addition to an international marketing campaign, the company has appointed an entrepreneur-in-residence to help engage some of the nation’s brightest business talent to push the envelope on technology and innovation.

The future certainly looks brilliant for the Sunshine Coast and soon ‘Maroochydore - the Bright City’ will be recognised as one of Australia’s most exciting places to do business. www.suncentralmaroochydore.com.au

ca

FREIGHT MATTERS

HOW TO AVOID

ROOKIE

errors

Importing into Australia can create unnecessary Stress, absorb your valuable time, and take your focus off your core business. Common areas for ‘Rookie Errors’ like the mis-calculation of costs or time wasted correcting documentation can be easily managed.

Here are some fast facts you should know: Import Permits: if you are looking to import a trailer, boat, motorbike, ATV, car or motor home, you must have an import permit before you load it on a ship. Without the Approved Import Permit you cannot successfully register the vehicle for driving on Australian Roads because it will not meet Australian Safety standards. A motor home from the USA, for example, will have the door opening on the Driver’s side into the traffic.

Import GST: one of the ways to manage the cash flow required to import/ export is through the Tradex Scheme. This provides an upfront exemption from customs duty and GST on eligible goods imported, and then exported, within one year or other approved period. This can be a valuable tool when you are importing medical equipment from two different countries and putting the parts together to make a new implement.

Another option is getting your accountant to look into being GST deferred; this means you don’t have to pay the GST on arrival into Australia, you only pay the GST once you have sold the goods.

Quarantine: Australian Quarantine Regulations are some of the strictest in the world. All cargo has to be free of risk material, such as dirt and plant matter, and timber must be treated to specific international standards.

Sometimes it is wiser to avoid using timber for bracing at all in shipping containers where possible.

Inco terms: these are international terms that help determine exactly where the responsibility falls between sellers and buyers when trading through foreign entities. FOB is great for buying from countries where there

are little or no quarantine implications to the cargo on arrival; EX-Works is great when you want control over the charges and timing of transit time of your goods; CIF is an option that include insurance on the goods so if you are buying a full container load with your company’s working capital tied up in stock this is a viable risk minimizer.

Currency Exchange: whether importing or exporting, you have to factor this in. The exchange rate changes constantly; it can wipe out ten per cent of your profit in a matter of days. If you are selling in USD and you have costs in USD, such as freight, it may not have a large impact at the start.

But when you then sell into an Australian market that pays you in AUD, at some stage you will need to exchange back into USD to purchase more stock. It’s the same when your costs are in AUD for manufacturing, but you sell offshore into the USD market.

If the dollar strengthens it takes your profit away.

You need to take these fluctuations into account and manage them with your business banker or foreign currency exchange manager. m

Emily Jackman, Kenter Logistics

Founders Emily Jackman (author), and Matt Bathie who together have 45 years’ experience in transportation and logistics, formed Kenter Logistics in 2010. ‘Kenter’ refers to the kenter joining shackle used to join two stud-link chain elements together.

Their aim is to be that link, that’s one of the reasons they set up offices in the US and NZ. Kenter Logistics links all your international freight shipping and heavy machinery logistics elements together in one

ARE YOU LOOKING TO IMPORT OR EXPORT? Did you know there is an expert right here on the Sunshine Coast?

With over 45 years in the business Kenter Logistics are your trusted link in freight.

Call our team of freight experts to answer your questions when it comes to: • International Freight • FCL Container • Sea Freight • Yachts and Boats • Machinery Auctions Australia • Vehicle Imports • Construction and Mining Equipment • Customs and Quarantine Management Phone: 07 5353 7760 HEAD OFFICE : Caloundra – Offices in NZ and USA

www.kenterlogistics.com.au

www.bmmag.com.au 79

WORK NEVER STOPS...

PEOPLE DO! Best selling business book reveals a revolutionary ‘New Work System’ that is turning family owned businesses into success stories...

Most business owners fall into the trap of working longer hours in order to keep growing but this is all part of the ‘old work’ system that fails over 94% of business owners. Having mentored over 714 family-owned businesses, across 42 different industries in the last 16 years puts George in a unique position when it comes to success in familyowned businesses.

But as Mark Hobbs says, “Any business owner who is coachable could be doing the same and better than me if they simply adopted the New “Results System.”

Chris Tolevsky of Tolevsky Accountants has applied this system and was featured twice in BRW for his outstanding success. Read what Chris did on page 58 of the book.

THE WORK HARDER MYTH “If working hard was the solution for business success then those who worked the hardest would have the most… look around you, they don’t,” - George Bakrnchev In fact George himself used to work hard and long hours but that didn’t work out too well as his personal story reveals (see page 14 of the book) To George, all obstacles are merely opportunities in disguise which is why out of hardship, he was able to create and trademark a ‘Business – Lifestyle Formula’ called 24-170® which you can read about on page 24 in the book.

THIS BOOK OFFERS REAL PRACTICAL SOLUTIONS The book shows how to go from working the equivalent of ‘8 days’ every week to taking 170 days off a year and still grow your business.

George shows you how to create not only a bigger bank balance, but also a bigger balance in all areas of life. You’ll learn...

• How to identify and get rid of up to 80% of your workload that makes no real difference to your income • How and why you MUST get rid of your desk, like Chris the accountant did.

• How to identify high profit activities in your business and have the time to implement them.

THE WORK LONGER MYTH Imagine a long weekend every weekend!

Using this formula George and his clients work in ‘90min chunks’ - no distractions with a max of 6hrs/day. His successful clients work 4 days on, 3 days off and take a minimum of 170 Green Days a year (Green Days are NO business days).

IT WORKED FOR BEEFY’S PIES Mark Hobbs, owner of iconic Beefy’s Pies, adopted this revolutionary system.

Since applying it Mark says he has: • Reduced his working hours by 63% • Innovated and won best gluten-free pie in Australia • Got rid of his office and desk forever • Taken uninterrupted family vacations • Opened up an extra two ‘drive-thru’ signature Beefys Pie stores • And recently opened his 9th store in Maroochydore...all company owned!

Under the ‘New Work System’ this type of growth with reduced working hours and stress levels is achievable.

80 ISSUE 81

WHY IS GEORGE GIVING HIS BESTSELLING BOOK AWAY TO YOU? Well, he’s spent countless hours over the last 16 years helping business owners and he’s distilled the lessons learned down into 20 key strategies in a format that is easy to digest.

He said he’s happy to share these with genuine business owners in the hope they’ll love what they read and value his guidance... so when they need business growth strategies in the future, they will remember him and the Grow Business Grow Program.

But as George stresses: “The book stands alone as a free resource for hardworking family-owned businesses and is given with no obligation.”

So if you’re sick of working long hours and earning an unacceptable income, then this free book is a gem.

This is a time-limited offer. Secure your free copy today.

FREE

E-COPY

19.95

$

SEE BELOW

MEET THE AUTHOR: George Bakrnchev is the founder and mentor of the highly successful Australian Grow Business Grow Program and multiple best selling author.

He has a Behavioural Science Degree with a double major in applied psychology. He has been featured on Channel 7, The Australian and the ABC. As businesses grow, George says: they become a victim of their own success, they become an entrepreneurial slave!

Sure, you can live in paradise, surrounded by beaches, mountains, rainforests but still be trapped by the never ending day to day demands of running your business - that is what happens when you follow the ‘Old Work System’...

If you’re ready to learn about George’s ‘New Work System’ and how it’s helped business owners break through the $250K+ profit level, take a minimum 170 days off each year and work no more than 24 hours a week, then claim your free copy of his book now.

TO CLAIM YOUR

FREE COPY

GO TO growbusinessgrow.com.au/results

LOCAL ADVENTURE

MAB Personal Training is getting more adventurous ‘MAB Personal Training and Adventures’ are sharing even more adventures with locals and visitors to our beautiful Sunshine Coast.

Mountain Climbing, Hiking, Fitness, Food and of course lots of fun.

Melinda said, Sofie totally loved the adventure, especially the mountain climb, she said, “mountains are her happy place”, which of course I personally relate to. There is something about climbing a mountain, it’s a like a metaphor to life ‘When you reach the top, you feel on top of the world, as if you can do anything, One of her biggest adventures to date was you feel alive and empowered’. I was spending the day with the beautiful Sofie honoured that Sofie even got involved in Formica and the TV show, ‘The Great doing one of the famous mabstarjump, we South East’. did a group star jump on the top of Mount Ngungun. The Just a few weeks ago MABSTARJUMP ‘MAB Personal Training “There is something about climbing a is all about ‘Living and Adventures’ got mountain, it’s a like a metaphor to life Big’, our moto is: to spend the day with ‘Live Big, Love Big, Sofie and the film crew, ‘When youreach thetop, youfeel ontop Dream Big, and I am sure that you of theworld, as if youcan do anything, do lots of STAR can imagine just how JUMPS, because super excited Melinda youfeel alive and empowered”. life is totally worth was about being able celebrating’ to share her passion With adventures being Melinda Bingley’s signature and biggest passion and the Sunshine Coast being one of the most popular destinations to visit in Australia, it makes perfect sense to expand this part of the business.

he Great So eT u se

Melinda said, “I find it amazing that by living the life I love to live, I get to share with others, to inspire them to live a happy, healthy, active, adventurous life full of love.

My heart is beaming with gratitude to the point that it could explode and I am smiling from ear to ear. I am super grateful for ‘Visit Sunshine Coast’ and ‘The Great South East’ for helping MAB get our adventures out there to locals and visitors alike, and I am also super excited and grateful to all current clientele for continually supporting MAB and joining in on the new adventures that we are continually coming up.”

Let’s get adventurous...If you have been inspired to the point of adventure, contact Melinda and DO IT with her, she is offering a GREAT SOUTH EAST SPECIAL CELEBRATION ADVENTURE – Book an adventure before the 30th of November to receive a ‘buy one adventure, get one free’ (yes that means you can bring your friend for free).

Contact Melinda on 0401 286 200 www.mabpersonaltraining.com.au a

s t v id e o Ea

Scan here

Having years of experience sharing her adventures with clients Melinda feels confident that she has the tools to help people of any fitness level to enjoy this adventure. She believes adventures can sometimes bring up fears for people,

‘Power of Intention’, the adventurer can make an MAB Adventure something even more magical by saying goodbye to their fears and saying hello instead to their awesomeness.

th

to

and love of adventure with the world. She took the team on the ‘MAB Glass House Mountains Discovery Adventure’ which is to the foothills of the Matthew Flinders, the adventure is a combination of: History, Nature, Kayaking,

however Melinda said she finds with the

Experience the world with 1 23 Travel!

Before you pack and go, visit Buderim’s newest travel agency! 123Travel is a boutique centre that can handle every aspect of your next adventure.

From packaged tours to independent accommodation, flights, visas and insurance, you’ll get expert advice you can trust.

Cheryl’s Escorted Tours

• India 14D/13N Departs 1st December • Japan Ski Conference JAN 2017 • Japan Cherry Blossom Tour MAR 2017 Sign up for our newsletters for your chance to WIN a $200 Travel Voucher.

Follow us on Facebook & Pinterest 123Travel

Shop 5/56 Burnett Street Buderim For more information contact Cheryl Ryan Phone 07 5476 9368 Email: info@123travelconferences.com.au

www.bmmag.com.au 81

82 ISSUE 81

LOCAL FERTILITY

THE BABY BUILDERS:

WORKING TOWARDS A HEALTHIER FUTURE Optimism, drive, hard work and a good sense of humour have been the mainstay of life, since highly experienced naturopaths Vanessa Lamaro and Mary Martin founded their business, The Baby Builders.

With their own personal stories of overcoming fertility challenges as motivation, they founded The Baby Builders with the goal of providing easily accessible, highly effective support resources to help people – anywhere in the world – beat infertility.

Together, their collective vision and passion is to use the latest scientific research, easy and effective education techniques and proven treatment strategies to help the one-in-six couples struggling with infertility, to have the pregnancy they so desperately desire.

According to Vanessa and Mary, infertility is “your body’s way of telling you something is out of balance in your body, your environment or your life. It’s our job, and our absolute passion, to help couples work out what that something is, to help them change it and guide them towards a healthy, full-term pregnancy.”

The Baby Builders is not just about fertility, though; it’s also about bringing healthier generations of children into the world.

“We use a three-tiered approach of education, targeted supplementation and one-on-one consultation to support couples in achieving a full-term healthy pregnancy and optimal health for their baby.”

The impetus for founding the business was the love and expertise both these clinical naturopaths had for treating reproductive system disorders in both men and women.

“We took this passion and explored various ways we could reach a wider audience to help more people overcome infertility. We are also self-starters for other business models in the past and bring to the table both practical and life experiences, enhancing our total knowledge base.”

“Our aim is to help as many couples as possible to conceive and we also want to contribute back to society with such a positive impact of health, vitality and the improvement of evolution. We know that actively preparing the male and female body prior to conception will improve the health of families for generations to come.”

As with most new businesses, the most life-defining moments on this particular journey have been the “oh so many mistakes we made along the way! The people we trusted to do work for us who did not know what they were doing, the amount of money invested that didn’t give a return, the changing of branding and even the company name halfway through the process, the list goes on.

“Learning from our mistakes has ultimately made us a stronger team with increased determination to succeed.”

Ultimately, Vanessa Lamaro and Mary Martin are giving the gift of life and good health.”

“Seeing the difference in people’s health after they undertake our steps, and the photos of the newborn babies, is our reward and that never stops giving us thrills.

“We also assist couples who are not experiencing reproductive challenges but are consciously preparing their body for conception, knowing that it will increase their chances of a healthy, full-term pregnancy, and the health of their offspring. This proactive client is as important as those who come to us for help.”

The Baby Builders are hoping to join forces with like-minded professionals, whose products and services compliment theirs, “so that we can build a larger audience in a shorter period of time and offer them a holistic approach due to the one-stopshop nature of the combined support that we offer. We are looking to expand into the US market shortly, and we have already began to pave inroads into that market.

“In our big picture, we aspire to be known worldwide as the voice and cheerleaders of preconception health care and the importance of preparing for conception. With chronic disease states like cancer, cardiovascular disease and diabetes prevalent worldwide, there has never been a more important time in our history to consciously prepare, so future generations can inherit the best possible health for years to come.” www.thebabybuilders.com www.facebook.com/thebabybuilders info@thebabybuilders.com Ph: 0411 069 677 a

www.bmmag.com.au 83

MAGIC MOMENTS

LOCAL PET COMPETITION

Doggie Comp And The Winner Is . . .

Winter has come and gone for another year; as usual, we had beautiful weather here on the Sunny Coast. I’d like to say a big thank you to all our entries for the doggie comp. We were so excited to see so many entries, and I wish we could have named all of them winners, but we had to choose one.

The winner of our winter doggie competitionis Maluka, a mini, two-and-a-half-year-old red dachshund, owned by Sarah.

FINALISTS...

Winner - Maluka

Meelu

Avalon

Sabre

Spence

We would also like to give a special mention to another little treasure, Eddie, who found his owner’s Ugg Boots kind of fun!

Eddie will win a special doggie treat pack, donated by Emma Gibbons from Huds and Toke.

Eddie

LAGUNA BAY AIRCONDITIONING NOOSA

Storm

Eddie

Eddie

With spring upon us now, we are running another pet competition; send in your best picture of your pet in action.

This may be surfing, skateboarding, catching a ball, playing with a ball of wool or anything! All pets welcome.

The lucky winner will receive a one-hour photo shoot AND some animal treats from Huds and Toke.

Send your photo to us admin@bmmag.com.au or post it on our facebook page @Business Matters Magazine Sunshine Coast

Keep cool this Spring

Air Conditioning & Electrical Sales – Service – Installation DOMESTIC - COMMERCIAL - INDUSTRIAL

Installation & Programmed Maintenance Routine Service & Breakdown Repairs Quality Workmanship Guaranteed Environmentally friendly CALL US NOW For A Free Quote & Friendly Advice

5455 6505 SHOWROOM 1/5 Rene Street Noosaville Refrigerant Trading Authorisation No. AU06236 QBCC Lic. No. 730735 Electrical Contractors Lic. No. 66895

sales@lagunabayair.com.au • www.lagunabayair.com.au 84 ISSUE 81

LEARNING MATTERS

SAY GOODBYE TO

READING

difficulties

Over the last decade, there has been increasing recognition that people with literacy problems may have visual processing difficulties. One area of investigation has centred on the proposal by Irlen (1991) of a specific visual-perceptual dysfunction, which has been called Irlen Syndrome (IS) or visual stress.

Symptoms of IS include a blurring and shadowing of letters and words; a merging or movement of print; eye strain and fatigue; a restricted span of focus, and problems focussing for an extended period of time. These are often accompanied by headaches, light sensitivity and fatigue. These symptoms are claimed to be reduced by the use of coloured filters and do not appear to be related to regular optometric problems, although binocular and accommodative anomalies may occur in conjunction with the syndrome.

Irlen suggested that individually diagnosed coloured overlays or coloured lenses would filter out the wavelengths and frequencies of the white light spectrum to which the person is sensitive. This claim of hypersensitivity to specific frequencies of light (colours) has been supported by Parker and Henson-Parker, who used spectonic data analysis to test the theory.

reading. Information is transmitted from the eye to the brain by two parallel pathways, the magnocellular (M) pathway and the parvocellular (P) pathway.

These two pathways are claimed to have specific roles in reading, with the M pathway guiding eye movements and the P pathway providing detailed information at each focus point or fixation. The M pathway helps guide eye movements to the next word or word cluster, and this is important for gaining meaning from text. If the M pathway is faulty, the messages received by the visual cortex of the brain are confused.

Regardless of the cause, it is well established that coloured overlays and coloured filters (lenses) do make a difference, often a huge difference, to those with unexplained reading and literacy difficulties, headaches, photophobia, and sensory overload (including those with autism and Aspergers). Who would have thought that wearing a set of trendy, coloured glasses could have such a therapeutic effect!

The affected eye is hypothesised to be transmitting distorted, high energy electronic signals to the brain when it encounters light frequencies to which it is sensitive. The authors liken this experience to the auditory acoustic feedback that occurs when a microphone is placed close to a speaker, causing the sound amplifier circuits to be overdriven. They conclude that visual anomalies may be corrected by selectively depressing specific frequencies of light (colours) to which the person’s visual system is hypersensitive.

It has also been suggested that the symptoms of IS could be related to a deficit in the magnocellular visual neurological pathway, which may cause the visual images between consecutive eye fixations to overlap when

m

Peter Freney, Irlen Clinic

Peter has been involved all of his adult life with teaching and learning. As a School Principal in all sizes of schools, and later as a School Inspector, he has consistently tried to find better answers to how students learn, and why some find it so hard. The last twenty years have been focused on one piece of that puzzle: dyslexia and visual processing.

B. ED.(UQ), M. Ed. (James Cook), M.Ed. (Canberra University), FACEL (Qld)

IS YOUR CHILD WORRIED BY Headaches, Glare, Sore Eyes?

Are they a poor reader, find words confusing, have difficulty reading the blackboard?

MENTIO N THIS AD to receive a free FRAME fo r every pa ir of Irlen gla sses purchas ed

PERHAPS YOUR CHILD HAS A FORM OF VISUAL DYSLEXIA The answer could be as simple as a pair of special Irlen Tinted glasses.

With 23 years on the Coast the Irlen Clinic has been helping children and adults successfully for years.

Go to www.irlenclinic.com.au Press on Irlen Symptoms, then Self-Test to do your own test, if you get a considerable number of yes’s then the Irlen Method could be your answer.

Located at Buderim. Call today to find out if this could be the answer for your child on 5445 2458 www.bmmag.com.au 85

LOCAL SUCCESS

SUNSHINE UNIFORMS -

UNIFORMS WITH LOGOS

Uniforms and workwear are a key element to making your business stand out.

With logo uniforms, you become a walking billboard.

No matter the size of your business, Sunshine Uniforms can assist. Unlike some uniform businesses, Sunshine cater for small quantity orders, owner Brad Sargeant said, “We regard ourselves as a small business owner’s friend”.

Polos, Hi-vis Workwear, Corporate, Hospitality, Health Care, they have it all. Supplying leading industry brands, Biz Collection, Winning Spirit, DNC Workwear and JB’s Wear to name a few.

Logo’s can be applied to garments in many forms.

Vinyl Textiles for budget applications. Screen Printing for promotional or mass production. Embroidery for a stylish effect with long lasting durability. Sunshine Uniforms also offers a Free Logo Setup and Digitising service, with instore garment purchases. With this in mind, there a significant savings.

If you are part of a team, Sunshine Uniforms can provide a range of team wear, consisting of catalogue styles right through to ‘design your own’.

The boast a large range of designs and over 90 colour combinations, the biggest choice is deciding which style. Supplying teams in Ten Pin Bowling, Darts, Fishing and Netball. Quality, Dye Sublimated garments, made to your liking.

Sunshine Uniforms appreciate that you like to have a life outside work hours, so they also stock a stylish range of active wear. This can be easily customised with a favourite slogan, name or image.

Customisation gives you your own individuality.

Garments and Uniforms isn’t the only way that Sunshine Uniforms can market your company.

They also have a range of promotional products such as Pens, Golf Balls, Hats etc. If they don’t currently supply it, they will be more than happy to source it.

Offering hassle free services, why not let ‘Sunshine Uniforms’ take care of your next order. www.sunshineuniforms.com.au

e

– more than just cars!

PREVENTION IS BETTER THAN A CURE! Get protected for your Summer Adventures TODAY!

RUST PROTECTION

Summer on the Sunshine Coast means throwing the camping gear in the 4WD, grabbing the family and pitching a tent along the Coast line, but could that salt water be eating away at your pocket?

Imagine how much it would cost you to fix rust or how much you could lose on resale?

Lucky for you Tint-a-Car offer you an affordable solution of rust protection so the only thing you have to worry about on your Summer Adventures is where you’re heading next!

Steve

*offer ends 30 November 2016

Call 13TINT today or call into any of our Sunshine Coast stores

LOCAL SUCCESS

The World’s Safest Trampoline: Getting Sunshine Coast Families Outdoors and Active!

Award-winning Springfree Trampoline has research and innovation at its core. Every trampoline is built to last, using only the highest quality materials. The springless patented design has not only changed the way trampolines work, but eliminates the impact areas that cause 90% of all product-related trampoline injuries.

With no dangerous springs (in fact no springs at all), no exposed frames, no hard steel poles, no rigid nets, and no pinch-points, Springfree is the world’s safest trampoline and Australia’s best bounce!

Not content being the world’s premier trampoline, Springfree now features tgoma, the world’s first outdoor interactive digital game and fitness system on a trampoline.

Playing while jumping is also an tgoma stands for Take Games Outside effective form of exercise; 10 and Make them Active, and is a new way minutes’ jumping is equivalent to 30 to play, shifting games and screen time from minutes’ running, offering a fun way to being indoors and inactive, to outdoor active fun on merge (disguise) exercise with play. And a Springfree trampoline. tgoma encourages kids and while all jumpers gain an array of health families to get outside and be (more) active. benefits, including cardiovascular fitness, The specialised sensor technology on the trampoline mat bone strengthening and endorphin directly integrates with the user’s own tablet device via release, tgomaFit will help keep busy Bluetooth, allowing easy access to games for the entire mums and dads fit and healthy with family. Your body and jumps literally control the app. exercises and workout programs.

AWAR WINN D ING Springfree featuring tgoma recently received two Australian Good Design Awards for ‘Product Design: Sport and Lifestyle’ and ‘Digital Design: Interface Design’. The awards are among the longest standing and most prestigious design awards in the world.

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Creativit y and business meet Helen and Shane McNally

Julie

Ehrlich

owners of All’ Antica Restaurant + sponsor of Buddina Art Show

artist-in-residence What an absolute pleasure and privilege to have the opportunity to inspire young Buddina artists to create art. My aim is to create a learning environment for all students, which enables them to appreciate themselves as artists, and to develop their creativity and individuality.

This is All’ Antica’s first year sponsoring the Buddina Art Show.

After attending the opening night of the show last year we were so impressed with the quality of the children’s artwork, and the variety and presentation of the professional pieces for sale, we decided we had to be part of this amazing community event.

The artist-in-residence program at Buddina is aimed at participation and enjoyment for all students, and helps them gain an appreciation of art history, learn new skills and promote self-confidence. The program instils a sense of accomplishment within students and it is this pride that helps them with all other areas of their school life, in both formal and informal settings.

We have two boys, who both started in Prep, and are now in Grades 3 and 5, so we have experienced firsthand the joy and passion of the art program Buddina State School provides.

The artist-in-residence program is such a positive experience for each and every child. Being able to showcase their creative talent, and f eature a piece of their own artwork in such a professionally run show, is something they should feel very proud of.

The subject content of each year level is aligned to curriculum content.

Each group learns the styles and techniques of famous artists, such as Miró, Klee, Kandinsky, Picasso, Van Gogh, Monet, Matisse, Warhol, Klimt and Cézanne, just to name a few. While being inspired by these great masters, students are also learning the basic elements and principles of art and design to apply to their pieces.

The Buddina Art Show showcases many local, national and international artists over a three-day period, and we highly recommend you come along and enjoy it for yourself, on 21-23 October.

The culmination of the artist-in-residence program is a celebration which showcases the children’s work, alongside professional artists, at the Buddina Art Show. Their success is celebrated and valued, highlighting the brilliant fresh perspectives of these young minds, and the future they have to offer us.

ABOUT THE AUTHOR

Helen and Shane McNally own and run the All’ Antica restaurant at Buddina. They have been a part of the local Buddina community for over eight years and have had lots of involvement with the community in that time. They have supported many local projects, including the Buddina Community Gardens, as well as local sporting groups, including Kawana Boardriders and Kawana Junior Dolphins.

ABOUT THE AUTHOR

Julie has studied illustration and design at the Queensland College of Art and holds a Bachelor of Visual Art (painting and printmaking) from the University of Southern Queensland. Julie has called Buddina State School home for the past 18 years and has used her art skills in the classroom every day, and loved every minute. She has been fortunate to instil the love and passion for art to many students over the years, as they prepare to further develop their skills at secondary school.

When they get a chance to have a break from the restaurant you will see them down at the local beach surfing, swimming or just relaxing with their very active boys, enjoying the amazing lifestyle here on the Sunshine Coast.

A festival of Visual Art and so much more…

Buddina Art Show Student Exhibition and Professional 2016 Community Artist Exhibition and Sale Gala Opening Night Friday 21 October 6:30pm–9pm Entry tickets $30.00 per person Includes nibbles and a refreshment

Family Day Saturday 22 October 10am-4pm Family Day Sunday 23 October 10am-4pm Gold coin donation entry for both days

People’s Choice Award,

raffles, prizes, food and music.

Hope to See You There!

Friday 21 st Saturday 22 nd

&

Sunday 23 rd October

Venue: Buddina School Hall, Corner of Iluka Avenue and Tumut Street Buddina. Qld 4575 Phone (07) 5477 8888 Website: www.buddinass.eq.edu.au 88 ISSUE 81

TOP GONG

LOCAL SUCCESS

FOR ESCAPE ROOM OZ

Escape Room Oz - the Sunshine Coast’s first and only escape room attraction has been awarded a TripAdvisor® Certificate of Excellence, based on the quality and quantity of reviews submitted by travellers over a 12-month period.

Now in its second year, Escape Room Oz is a great team-building corporate experience aimed at strengthening relationships, stretching brain muscles, developing self-awareness and increasing productivity in the office.

Founders Darren West and Kellie West, said they were thrilled to receive the award, and that they were grateful to all those who submitted wonderful reviews over their first 18 months of business.

“We hope to share more of our fun escape room adventures with our current and future customers,” they said.

With the Certificate of Excellence, TripAdvisor honours hospitality businesses that have consistently received strong praise and ratings from travellers, said Heather Leisman, Vice President of Industry Marketing, TripAdvisor.

“This recognition helps travellers identify and book properties that regularly deliver great service. TripAdvisor is proud to play this integral role in helping travellers feel more confident in their booking decisions.”

To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

Darren said Escape Room Oz was about escaping the office and rediscovering your potential.

“Getting out of your comfort zone means you have to find new ways to solve problems and puzzles. The old ways won’t help you. You have to twist your brain another way. Then you realise that you can solve the problem that you thought was impossible.” www.escaperoomoz.com.au e

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HEALTHY SUCCESS

STARTING ON THE ROAD TO RECOVERY Interview by Vickie Magic Words by Shari Hall

Like many other women, Jillian Green did it all: a single mum, and a dedicated, loyal, careeroriented employee, struggling to create the perfect work-life balance, striving to survive and simply get through each day. The daily stress of juggling the responsibilities of work, marriage and motherhood leave little time to focus on her personal health and wellbeing.

Admitting her health was ‘atrocious’, the 41-year-old said, “You let yourself get pushed down the ladder of priorities.”

But in 2011, Jillian was forced to look more closely at her life when she was diagnosed with a dumbbell tumour in the parotid gland.

Inconvenient at best, and with little or no time to spare in her busy schedule, she received the necessary treatment, including a surgery which left her with subsequent facial nerve damage.

Being a woman with a strong and loyal work ethic, she immediately returned to her job, confessing now that she “never truly gave myself and body the right environment to really heal”.

2015 brought a second unwelcome surprise; the diagnosis of a precancerous gynaecological condition and the development of chronic pain on top of her existing fibromyalgia. This time, she really started to question her health. It was the first time she explored the field of complementary medicine.

Six weeks prior to our meeting, Jillian was diagnosed with yet a third tumour; a Hurthle cell tumour of the thyroid gland. With a feeling of confusion and uncertainty as to what the future held, she asked herself, “Why does this keep happening to me? What is the environment that is allowing these mutant cells to grow? Why does my body keep creating these tumours?”

More adamant than ever to find some answers, and pressed to not continue down the path of traditional medicine, Jillian reached out to an Integrative Health Practitioner, who suggested she consider Living Valley Springs, a genuine lifestyle health retreat and therapy centre dedicated to providing the best in alternative and natural therapies.

Armed with a list of questions, a little prayer, and much conviction, she made the call.

From her initial consultation with Judi, who answered all her questions, helped design a customised program that would incorporate both her mother and son, Tom, and scheduled a phone appointment with their naturopath to allow commencement of her program at home, prior to arrival at LVS, Jillian says, “I already felt the healing process begin to 90 ISSUE 81

start, because I was de-stressed right away. Living Valley Springs is truly about healing, about the individual, and very much on board with what you, in particular, are coming there for.”

Jill describes her initial week at the retreat: “My room was 350 metres from the main centre, and I was not even able to walk there without stopping three or four times because of joint and muscular pain. I had to be driven around in the gulf buggy because I couldn’t get to my treatments. And I had difficulty sleeping. I was incredibly inflamed, and the detox process, the hydrotherapy, and the naturopathic supplements helped with the inflammation. By the end of the first week, my pain was managed, and I slept through the night without pain!”

While her main reason for coming to LVS was her tumour, she said many other concerns became elucidated, explained, and treated, and she’s learned a process to be able to heal many of those things.

With only two days remaining, she said, “I can see the light! I couldn’t see the forest through the trees before, and now I can see where I’m headed! I know that what I learned here is so tangible and user-friendly for life outside of here; the principles and protocols I have for home, I know are achievable.”

With an open mind and positive attitude, she has embraced her new life. She reflects on the past three weeks and knows initially she was not given the best prognosis. But she has seen healing happen before her eyes and cannot recommend Living Valley Springs highly enough.

“The surroundings are just beautiful, the staff are incredible, and with the people you meet, you can’t help but feel good. Waking up to the kookaburras having a little sing, and lazing in one of the hammocks, having a refreshing swim after your steam bath, the beautiful food . . . just being here is incredible.”

The holistic, nurturing approach at LVS allowed Jillian to feel the staff sincerely cared about her and the other guests. This resonated with everyone there and allowed for an open, sharing, supportive atmosphere that had them all ‘kicking goals’!

When Jillian had her scheduled scan in early August, her tumour had shrunk by a third!

“That’s since mid-May. Great testament to LVS! I’ve also now lost 9kg and jog with my dog regularly. I truly can’t believe it! I’m back at LVS in September and can’t wait to see my markers.”

Living Valley Springs new steam room

HEALTHY SUCCESS

Giselle Alford

of bread” for $4.50 each, to clients heading home from the Retreat.

By 15, Giselle had had enough of school and, being the hands-on kind of girl she was, expanded her interest in natural therapies.

“I knew cooking was a passion of mine so I became an assistant to the head cook.”

Without missing a beat, when the opportunity arose to temporarily manage the kitchen solo, she was so proficient at it her father offered her the permanent position of head cook. As her skill for creating tasty, healthy recipes became well known, the manager of the Brisbane Sheraton Hotel asked Giselle to manage their vegetarian buffet.

During her three months there, the Sheraton doubled their intake of people coming through the buffet.

FLYING THROUGH LIFE WITH A PASSION! Interview by Vickie Magic Words by Shari Hall

When I hear the name Giselle Alford, the image of a hummingbird comes to mind - beautiful, petite, dynamic, sensitive, wings flapping rapidly with focus and determination.

But make no mistake, there is nothing fragile or delicate about this home-schooled entrepreneur, whose desire to live her life following her passions, one after the other, have brought her to where she is today.

At 35, Giselle is the Executive Manager of Living Valley Springs Health Retreat, a 145-acre estate of lush green hills, valleys and pristine countryside, located just 30 minutes from Noosa.

Originally from Sydney, she grew up in a family dedicated to living a sustainable lifestyle, learning organic gardening, farming, and how to manage a business. In 1990, at 10-yearsold, her family relocated to Queensland and her father, Gary Martin ND, co-founded Living Valley Springs for the purpose of relieving sickness, suffering and distress.

With beginnings like that, it’s no surprise that Giselle was already spreading her entrepreneurial wings by the age of 13, starting her own business within the family business, baking and selling “big, massive, all organic loaves

Running the kitchen at the growing retreat had its challenges.

“I was really doing everything: the cooking, the dishes - we didn’t have the assistance we have now. I told my father I needed a commercial oven and commercial benches!”

After five years, Giselle started to feel burned out, and knew it was time for a change. She began her hands-on learning with the company, EarthSentials, became certified as a beauty and massage therapist, and started the Natural Beauty Department at LVS. From preparing nutrient-dense meals for the clientele, to performing facials, body wraps and massages, Giselle was determined to learn all facets of the family business.

At 19, Giselle married Todd, an employee in the maintenance department.

Amidst wedding plans and an eventual pregnancy, Giselle mastered every job at the retreat. She learned reception, bookings, maintenance, retail sales and marketing, and more.

As one child became three, Giselle decided to remain at home for the next decade, raising her children. But hummingbirds rarely stop for long, and true to form, her passions continued to thrive and she began a home-based business.

“Photography is another passion of mine. During the seven years while having kids, I’d shoot weddings, pregnancies, babies, even newborns and wanna-be models!”

Returning full-time to LVS, her father expressed the need for a Rep on the road, promoting products, and boosting the wholesale side of the business. Within three months of Giselle nurturing relationships with chemists and health food stores from Noosa to Byron Bay, their wholesale intake doubled and the business received a much-needed boost.

Giselle now manages a staff of 50, running essential oil workshops, performing cooking demonstrations, and writing her soon-to-bereleased cookbook, ‘Nourish for Life’.

“I want to educate people to get back to just eating real food – what I call, JERF! It’s not about feeding people, it’s about nourishing them. We want to nourish the body for wellness, longevity, and youthfulness, and it’s simple if we just give ourselves the right nutrients.”

She considers LVS more of a medical retreat and, without making any claims, says they do get many people there who are quite unwell but leave with abundant wellness.

“It’s amazing what just a time-out, a detox, regenerating and rejuvenating can do for your body in a short space of time. I’ve seen people come here in a wheelchair, and walk out!”

For Giselle Alford, living a passionate life means living a healthy life. And this inspirational lady is all about sharing that happiness and brightness with the world. With four cookbooks in the pipeline, there’s more to come and we just can’t wait. www.lvs.com.au

ca www.bmmag.com.au 91

INTERNATIONAL SUCCESS

BUY LOCAL,

SELL GLOBAL Written by Shari Hall

With an 18-month-old toddler in tow, and a spouse working full-time at a shipping line to make ends meet, Emily Jackman launched Kenter Logistics from the lounge room of her home.

With years of combined industry knowledge and experience within the shipping industry between them, she and her husband became disenchanted, so Matt Bathie and his wife took to the helm and dared to brave the rough seas on their own.

In particular, China and the UAE are strong regarding their requirements and interest in clean, abundant food. However, the challenge is finding the balance between investment funding from offshore markets while keeping these assets originating in Australia.

“I’d been in shipping all my working life and spent time on various types of ships, including tankers, container, and Roll-On/Roll-Off ships. After 10 years of coming and going, being responsible for navigation and cargo loading/discharging operations, a further 8 years office based, I decided to come ashore,” said Matt.

“Why do we export chickpeas offshore only to buy them back in cans from overseas?” Matt said.

Diving in head first, and cruising solo for the first 18 months while Matt kept the family finances afloat, Emily frantically developed documentation templates from scratch, and coordinated her first few shipments.

Now together, they have created a premier international shipping and logistics company. Focusing primarily on construction and mining industry equipment, Kenter Logistics has successfully expanded their local ‘mum and dad’ company to include trade regions from Australia, to the USA, the UK, Trans-Tasman, Western Europe, and the Middle East. Their main cargo is full containers and used machinery heading in and out of these regions.

Establishing a global enterprise is no easy task. Working in different time zones, complying with a myriad laws and legislation, understanding the diversity in documentation for different economic regions, adjusting to cultural differences in business and work ethic practices, as well as paying large sums to lodge permits with the US Maritime Commission, there were times when they thought they would never be able to deliver the products and exceptional service for which Kenter Logistics is now well known.

“Now clients find their way to us, most from referrals. They know we work as an extension of their business; we just do what we do best to let them get on with what they do best!”

For Matt and Emily though, it’s never a dull moment and calm waters are more the exception than the rule. While the mining sector has experienced a decline with the bottoming economy, some areas of the country, particularly NSW and Victoria, have had recent major surges in construction.

Agriculture export is an emerging market, and they have seen more equipment and assets come in for harvesting and food production.

92 ISSUE 81

They have experienced high and low seas, but now believe the economic cycle is beginning to settle. According to Matt, confidence seems to be slowly seeping back into the construction and mining industries of Australia, and while the swells subside, they continue to service clients that are trading in and out of other regions. Recently, they shipped a brand new, Australian-made pontoon boat from Brisbane to Kuwait for a prominent Sheik!

Finding the right people to staff their global operation has been challenging. Interestingly, in what one would think was a maledominated industry, Matt says he is the only male in a company of eight staff! With offices in Brisbane, San Francisco, and Tauranga, NZ, and an expansive network of agents throughout Europe, the Middle East, and Asia, one thing is for certain – Kenter is a company devoted to exceeding the expectations of its customers. They offer a large range of services from local road transportation and freight forwarding, to yacht, heavy machinery and equipment shipping, and managing the details of quarantine and customs clearance.

They may have been naïve at the outset when it came to starting a business of their own, but Matt and Emily have certainly become experienced captains of their ship.

www.kenterlogistics.com.au e

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Mercedes-AMG has been enjoying great success in Australia and is going from strength to strength; currently our beautiful country is the fifth largest market for AMG product in the world. And when this is calculated as a ratio of the number of Mercedes-AMGs sold per capita, we are currently Number One!

Australia clearly is a nation filled with enthusiasts with an appetite for power and sophistication; so to reward our valued clients, Mercedes-AMG is about to nearly double its current line-up of high performance models, with the upcoming AMG 43 range of vehicles.

This time next year we will have about 35 models and variants from which to choose, with vehicles ranging from high performance hot hatches, like the award-winning A45 AMG, sedans and family estates, to SUVs and super cars, like the AMG GTS and GTR. 2013 saw the release of the CLA45 AMG, and an influx of sales immediately pushed delivery times out to 12 months. This model was the first AMG sedan with all-wheel-drive available on our shores - and all for under $100,000 drive away. The new AMG 43 models will bring to our country a new range of all-wheel-drive AMG models, with a little more space and refinement. They will also inject some added performance to the C-Class range, and help bridge the gap between the award-winning C250 and the mind-blowing C63 AMG S. There are many more models to come, so to find out more please contact our AMG specialist for the most up-to-date information and pricing. kenric.stockes@mbsunshinecoast.com.au

Kenric Stokes,

ca

Mercedez Benz Sunshine Coast

Kenric Stokes has been with Mercedes-Benz Sunshine Coast for three years and brings more than ten years' automotive sales experience to his role as the AMG specialist. The team at Mercedes-Benz Sunshine Coast is now the number one-selling AMG dealer in Australia. For further information on all things AMG, please contact Kenric on Kenric.stokes@mbsunshinecoast.com.au www.bmmag.com.au 93

2nd Annual Sunshine Coast

Grand Trivia Night Special Charity event for

Saturday night September 10

Great Staff Team Building Event At the Caloundra RSL - 6pm till late.

Trivia 7-9.30pm

Dinner, live music & dancing Tables of 10 for just $400 - Limited tables

$1000 first prize For bookings or further information please contact Pete on

0408311187 or cleftconnectaus@gmail.com Sponsored by 94 ISSUE 81

t s e v n I Why ? s a e s r e v O Australian house prices are among the most expensive in the world.

According to a report released by ratings agency Moody’s, the average Australian family spends 29 per cent of their income on their mortgage, with Sydney-siders spending an average of 39 per cent! What’s even more alarming is that this represents a 36 per cent increase in just one year!

In many countries, these statistics would spell an impending demise in the Australian housing market. With interest rates at record lows and housing affordability at never-seen-before levels, it paints an extremely perilous picture. Not only is there very little room for capital growth, but investors leave no room for a change in economy, government or personal circumstance.

Many Australians have leveraged their whole retirement on a sustained shift in Australian house prices and the false economy that has been caused by lower interest rates and international demand. But what if house prices don’t continue to climb? Or worse, prices start to decline?

Many Australians don’t have the ability to pay a higher mortgage, and they certainly don’t have the ability to increase their equity should house prices fall and the banks demand stronger deposits.

Thousands of Australians are taking a practical approach to diversify through real estate and avoid a potential housing market correction.

This has been made easier by technological advancements, such as the Internet and housing data.

Many Australians are diversifying their investments internationally, to affordable housing markets in key international economies, and they couldn’t be happier with the returns.

One of the favourite markets for savvy Australian investors seems to be America, and the timing couldn’t be better.

Gone are many of the unsavoury marketers, who sold properties in less than desirable locations and unfortunately gave international real estate a bad name. There are a few companies in Australia who offer great investment properties, in markets very similar to those at home.

Australians can buy a home in Dallas, Texas, for example, for less than $200,000, yielding returns similar to a property costing $500,000 back home.

It's not always that easy. Investing overseas requires the same due diligence as Australia, and a few extra steps to ensure your investments are properly managed. With Australian house prices reaching unsustainable levels, and household debt skyrocketing across the board, it's no wonder this new wave of Australians is seeking greener pastures in overseas markets. ca

Brent and the team at FuturePlan Property are helping Australians to invest in properties in the US, go to www.futureplanproperty.com.au

www.bmmag.com.au 95

ACCOUNTING MATTERS

HAPPY NEW YEAR -

HAVE YOU RESOLVED TO BUY A BUSINESS Okay, so the true New Year is 30 June as we all know.

The party’s over, hangovers recovered, and resolutions are to be implemented. If you have resolved to work for yourself, and are thinking about buying a business, then you need one piece of advice before you do anything else:

Buying a business? Call your accountant FIRST – please!

Why Bother When they Just Won’t Understand The Opportunity?

My job as an accountant is to ensure you get the right advice, so you understand the possible outcomes of your decisions. It is not to tell you whether or not you should buy that ‘once-in-a-lifetime’ business opportunity.

Buying a business is an exciting decision to make and believe me, as an accountant with many grey hairs, I do understand your excitement.

Unfortunately, I have also witnessed business decisions go horribly wrong. The common issue with many of those disasters was not getting the right advice at the beginning.

this year?

should call your accountant first. A good accountant will understand your position, your personality and, most of all, the due diligence and acquisition process. While much of the due diligence can be undertaken by yourself, so cost should not be an issue, your accountant will guide you towards the questions you should be asking, and can help you understand the answers.

Too often I find out about clients buying businesses after they have finalised the purchase contracts. By then it is often too late to ensure the due diligence process was sufficiently robust. When this happens, I am reminded of a quote by Warren Buffett:

“It’s far better to buy a wonderful company at a fair price than a fair company at a wonderful price.”

Summary

If you are serious about buying a business to support your financial and lifestyle objectives then get serious about how to achieve the best outcome. Don’t cut corners with your due diligence and use the expertise of your accountant to ensure you properly understand the business you are considering. m

What Is Due Diligence?

At the core of your business buying decision should be facts and analysis. This is called Due Diligence and is where a good accountant can help you get the best outcome by ensuring you make a fully informed decision.

The purpose of all due diligence is to give you, the business buyer, as much information as possible to enable you to make a fully informed decision about the business you are looking to buy. Your due diligence should be systematic and comprehensive, and this is the reason you

DO YOUR DUE DILIGENCE

Don’t skimp on your due diligence Make the most out of your business opportunity.

Scan the QR code

for a simple Due Diligence Checklist To find out more call us on (07) 5439 1600

96 ISSUE 81

Chris Burns, Complete Business Strategies Chris is a Chartered Accountant and a Director of Complete Business Strategies. During his 20 year career Chris has helped hundreds of clients improve their business outcomes and looks forward helping many more.

INSURANCE MATTERS

WHAT YOU NEED TO KNOW

ABOUT CYBER RISK These days, it’s no longer practical for a business to forgo the use of technology. Making use of digital and online resources to help boost your brand isn’t only a practical solution to reach more consumers, it’s a necessary undertaking that will determine how you match up to your competitors. Of course, there are always risks to bringing your business online, especially now that problematic cyber events are becoming more and more common.

What is a Cyber Event?

Generally speaking, a cyber event is an attack on your online or digital infrastructure. It comes in many forms and usually results in the complete or partial destruction of data necessary to keep your business running.

Other times, sensitive or confidential content is breached and accessed without authorisation, which could also significantly harm business operations.

insurance

case of a breach and hack, which caused your web page to display information that worked against you, a cyber investigation should be put in order.

2. Loss to Others: If your business breaches the privacy or the intellectual property rights of others, your insurance will cover the cost of compensating them for the breach.

3. Cyber Event Response Cost: Viruses, breaches, data destruction, and cyber extortion are just some of the many different cyber events that could put your business in a tight spot. Whatever the case, you should expect to spend a pretty penny to recover what can be recovered, and to secure your information to protect it from future attacks.

4. Contingent Business Interruption: If your products and services are supplied to you by other businesses, you can get compensation in the event that they experience a business interruption that’s cyber in nature.

Where to Obtain Cyber Risk Insurance

How to Protect Your Business from Cyber Events It pays to invest in a secure data storage system, both at your headquarters and off-site. Keeping your business information in more than one location will make it possible for you to retrieve your data, if and when one of the sites is compromised. This is why cyber risk insurance has become a very popular coverage among businesses that leverage online and digital resources.

What is Cyber Risk Insurance?

If you have a bricks-and-mortar establishment for your business, you probably already have some coverage for it. A policy that covers fires, break-ins, thefts, worker injuries, and injuries sustained on your business premises are just some of the many different policies you can access.

Just like any other coverage, cyber risk insurance can be obtained through insurance providers. If you already have a policy under a specific provider, acquiring your cyber risk insurance through them will help bring down your premium. How much cyber risk insurance should you have? As much as your financial flexibility will allow.

Your business should be protected from every angle, and with cyber attacks becoming more and more rampant, it’s wise to put up defences against digital and online events now more than ever.

Disclaimer: The information provided in this article is General Information only - it does NOT take into account your objectives, financial situation and needs. Before acting on any information contained in this article you should consider the appropriateness of the advice in regards to your objectives, financial situation and needs. m

Sarah Fisher, Austwide Insurance Brokers

What Does Cyber Risk Insurance Cover?

There are four main coverage areas included in a cyber risk insurance policy, and these all aim to protect a business owner from the different threats that surround his online infrastructure.

1. Losses to Your Business: Business interruptions and cyber investigation expenses are both considered losses to your business. If, for example, your website was rendered non-operational because of increased web traffic, you may have lost sales during the time it was down. In the

Sarah Fisher has over 21 years experience in General Insurance brokering. Sarah enjoys assisting small business owners with their business insurance portfolios to ensure that they have the most appropriate cover available to cover their business assets. Her business is based locally in Tewantin, but able to assist clients all over Australia.

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SUNSHINE COAST BUSINESS TRENDS

NUMBER BUSINESS

GOOD NEWS! VITALITY IS ON THE WAY BACK

By Ted Fitzgerald Sunshine Coast Numbers Expert

First a look at the ‘big picture’. Any business person who has soldiered through the last 10 years would have to agree it has been a rollercoaster ride. But check the chart showing coast employment trends over the last five years.

After slipping below the state average for a few years, we have now recovered and, on occasions, performed better. And as people with a job make good customers, it is not just a good signal for our community; best of all for business, it increases local spending.

The second chart gives, perhaps, an even more encouraging insight into the changes underway. Over the last three years the number of larger firms on the coast has been increasing at a much higher rate

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than the rest of the state. This is particularly so for firms employing more than 200 staff, where the numbers rose by 33%, compared to the overall figure of ten per cent.

This will provide a much needed level of confidence and stability than can be achieved in an economy with predominantly small businesses.

Table 1 illustrates some of the positive changes now underway as the coast ‘grows up’ into one of Australia’s larger communities.

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One Spot Finance Group Pty Ltd ABN 12 611 297 931 Trading As One Spot Finance – CR 487324 is Authorised Under Credit Lic 389328 PA G

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NUMBER BUSINESS

‘Higher order’ industries, such as education, financial services, health and, most importantly, the various sectors broadly called ‘tourism’, are both growing in volume and increasing in size. The improved employment figures shown in the first chart echo the data in Table 1.

Change in number of firms by size - 2013 to 2015 40%

33%

35% 30%

25% 20%

Which industries saw a fall in the number of businesses of all sizes? Mining and mining services declined by 17%; agriculture, fishing and forestry by seven per cent; retail by four per cent; assorted IT, media and telecom providers by three per cent; construction also by three per cent and, finally, manufacturing by just two per cent. Again, these unhappy figures point to the looming and inevitable influence of globalisation and technology change.

15% 10%

4%

5%

0% -5%

0% -1% None

1 to 4

1% 5 to 19

Sunshine Coast

10%

3%

2%

3%

0% 20 to 199

200 +

Queensland

Summary: One of the more encouraging aspects of the data showing the re-vitalisation underway on the coast is that, in a globalised economy, and with the profound impacts of digital and IT technologies as noted above, our growing ‘higher order’ sectors are less vulnerable to the profound changes sweeping through manufacturing communities located in southern states. Increasingly, their manufacturing industries either go offshore or out of business.

The great news for the coast is that ten to fifteen years ago, it’s reliance on ‘higher order’ industries was seen as a limitation. It is now becoming an advantage. c 2013

2014

2015

CHANGE

Finance / Insurance Services

2,754

2,926

3,044

10.5%

Health / Social Assistance

1,831

1,962

2,011

9.8%

Accommodation / Food Services

1,459

1,526

1,584

8.6%

416

451

434

4.3%

TABLE 1 NUMBER OF BUSINESSES Education / Training

Arts / Recreation Services

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CAR LOAN MATTERS

BUSINESS CAR LOANS

MADE easy

Whilst there are many options out there on who to choose, using a car loan broker is a favoured option, as the brokers have the definitive guide to obtaining business car loan finance.

Business car loans are quite different from the standard personal car loan. There are specialist lenders who can help with this; you just need to find a car loan broker who knows the best lenders to help you achieve your business goals. A good car loan broker will be on top of all the variables that are involved to get your application approved.

There are some lenders who will finance ANY type of car, including utes, classic cars, older cars, motorbikes. And some lenders have very specific criteria for vehicles that they will finance - for example, the vehicle cannot be older than five years, or they cover only specific brands of vehicles. It is important, therefore, to match your prospective loan application with the right lender, first.

There are also several types of finance products available for your business car loan, including chattel mortgage, lease products, hire purchase and novated lease. It is best to discuss these options with your car loan broker to determine which would work best for you.

To get the best business car loan deal you don’t necessarily need full f inancials; some of the banking partners offer the same low interest rates for ‘lo doc’ car loans (a car loan without any f inancials).

Find a car loan broker dedicated to looking ‘outside the box’, to help you secure finance for a vehicle that will promote the growth and development of your business. m

Dan Fox, Fox Car Loans

After 17 years’ experience with several finance companies, Dan decided to establish Fox Car Loans in 2006 to offer customers the best possible finance solutions for their individual circumstances. Dan is a former Australian jet ski champion and is passionate about helping various organisations and holds various volunteer and executive positions with several non-profit organisations in Australia.

WHAT DOES THE FOX SAY?

Yes to...

3 Personal Car Loans 3 Business Car Loans 3 Classic Car Loans 3 Bad Credit Car Loans

100 ISSUE 81

For 35 years Sunshine Coast residents have turned to Griffiths Parry Lawyers & Notary for practical legal advice they can depend on.

Our legal team has the collective wisdom and experience to look after your legal needs. Managing Director and owner Alan Parry leads one of the Coast’s largest, longest established and most reputable law firms providing top notch legal services in a relaxed and comfortable environment to a diverse clientele.

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LEGAL MATTERS

DO I NEED

FINANCIAL PLANNING Not necessarily. Sometimes obtaining financial planning advice can be a good idea for your own peace of mind.

Alternatively, you may need to seek financial planning advice if you have complicated issues concerning trusts or taxation matters.

You should talk to your solicitor and ask if he or she thinks obtaining financial planning advice would be beneficial for you. Whilst solicitors can’t give financial planning advice, they can assist you in deciding if financial planning advice is right for you and they can usually refer you to an appropriate specialist in that field.

I Need Advice On Dividing Assets After A Separation When your relationship breaks down, it is always a good idea to speak to a solicitor in relation to your entitlement and the manner in which a court would deal with your assets. It’s important that you receive a just and equitable settlement from your former partner and a solicitor can advise you on what that is.

Is It Possible To Avoid Court In A Relationship Breakdown?

Yes. Many matters between parties are sorted out between themselves and no-one ever has to see the inside of a courtroom! There are a number of ways in which parties can record agreements as to the division of assets and how the care of their children will be effected between them. Such agreements can be completed by parties and provided to the Court. These agreements can be legally binding without the parties ever having to attend Court. Your solicitor can advise you of the best way to deal with the issues arising out of the breakdown of your relationship.

Do I Have To Pay Child Support If I Am Not Spending Time With My Kids?

Yes. Irrespective of whether you are spending time with your children or not, the payment of child support is regulated by the Australian Government through the Child Support Agency. That being said, the amount of child support you are assessed to pay (or that is payable to you) depends on a number of factors, including your income and the amount of time that your children spend in your care. You should speak to your solicitor if you have concerns in relation to the amount that you are assessed to pay by the Child Support Agency (or that is assessed to be paid to you for your children) as there are legal avenues available to

advice?

people in relation to the amount of child support paid.

Do We Have To Be Divorced Before Orders Can Be Made About The Children?

No. Orders about children can be made at any time. The Family Law Act works on principles that orders need to meet the best interests of the children. It doesn’t matter whether the parties are divorced or not, and orders can be reviewed from time to time based on changing circumstances of the parties and the children.

Does Equal Shared Parental Responsibility Always Apply?

No. Equal shared parental responsibility applies in the absence of a court order to the contrary. The Family Law Act provides for situations where shared parental responsibility does not apply, such as where there has been family violence or issues in relation to communication between the parties. If you have concerns about these types of issues you should talk to a solicitor.

Do I Need To Tell My Child’s School That I Have Broken Up? Not necessarily. If all is going well between you and your ex-partner there is not really any reason to tell your child’s school you are separated. It may be advisable to tell the school if there are going to be changeovers taking place at the school, or if there are other issues that might affect your child’s schooling as a result of your separation. You should tell the school about the separation if you have any risk concerns in relation to your expartner. It is always advisable that you discuss any concerns you have in that regard with your solicitor as well. m

Kristen Beckhaus, Beckhaus Legal

Kristen is the Director of Beckhaus Legal with over 10 years of experience including civil and commercial litigation, criminal matters, wills and estates and leasing. Kristen is also a director for Nambour Tramway Company Ltd which is committed to the re-activation of the heritage listed tram line in Nambour and is a key element of the Nambour Activation Plan.

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MONEY MANAGMENT

CHANGES TO CENTRELINK’S

AGE PENSION ASSETS From 1 January 2017, more than 300,000 Australians will be affected by changes to Centrelink’s Age Pension Assets Test.

What Are The Changes?

From January 2017, the limit to qualify for a full pension under the Assets Test will be raised by the government to $375,000 for couples and $250,000 for single people. This is good news, as it will result in more than 150,000 people who currently get a part pension, starting to qualify for the full Age Pension.

However, at the same time, another change will be introduced that will reduce, at times dramatically, the Age Pension for many!

Currently, for a part pension, the pension payable reduces by $1.50 per fortnight for every $1,000 of assets you own above the Assets Test limit. This is known as the ‘Taper Rate’.

From January 2017, the Taper Rate is going to increase to $3 for every $1,000 of assets you own over the Assets Test threshold.

So, if you own $10,000 worth of assets over the Assets Test threshold, your pension will reduce by $30 per fortnight. It may not seem like much on a fortnightly basis but, over a year, this equates to $780, which could be used to fund a nice weekend away, your budget for family Christmas presents or the regular service on your car.

MATTERS

test

Conclusion

You need to talk to your Financial Adviser today about protecting your retirement income. There are a number of strategies you can implement to help you retain your pension income. As the changes do not come into effect until January 2017, there is time available for you to plan ahead.

However, don’t sit back and relax as many of the options available are time dependent, so it’s important to speak with your Financial Adviser about the options available, sooner rather than later.

This information is of a general nature only and neither represents nor is intended to be specific advice on any particular matter. Infocus Securities Australia Pty Ltd strongly suggests that no person should act specifically on the basis of the information contained herein but should seek appropriate professional advice based upon their own personal circumstances. Sunshine Coast Financial Planning Pty Ltd 34 133 955 736 is a Corporate Authorised Representative of Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523 trading as Infocus Money Management.

As a result, the Assets Test limit to receive a part pension (and the pensioner concession card) will decrease. For pensioners who own their own home, the Assets Test limit for a part pension will decrease to $823,000 for couples and $547,000 for singles. If your assets exceed these thresholds, you will no longer qualify for the part pension you have received in the past. This is likely to affect approximately 90,000 people.

m

Erica Jackson,

Senior Financial Adviser, Infocus Erica is an experienced financial adviser whose skill lies in assisting her clients manage their retirement journey - planning for their retirement and then making the most of their finances (by minimizing tax, maximizing Centrelink entitlements and successfully investing their retirement savings) so they can thoroughly enjoy themselves once retired!

What’s important to you is important to us We understand how important it is for you to make the right decision when it comes to achieving your financial goals and we would love to offer you a no obligation initial appointment (valued at $330) to discuss your aspirations and financial goals.

Drop by for a coffee and a chat with one of our Financial Advisers today!

Our receptionist Rihann will be happy to book a time that suits you best.

07 5443 4311 www.infocus.com.au/sunshine-coast

Sunshine Coast Financial Planning Pty Ltd ABN 34 133 955 736 is a Corporate Authorised Representatives of Infocus Securities Australia Pty Ltd ABN 47 097 797 049 AFSL and Australian Credit Licence No. 236523 www.bmmag.com.au 103

104 ISSUE 81

MONEY MINDSET MATTERS

THE STORY ABOUT MY HERMÈS SHOES OR HOW WE CHANGE WHAT WE VALUE in life

Arriving at my farm here in the South of France I wanted to put on my Hermès shoes. I knew I didn’t take them with me when I moved to the other side of the world ten years prior.

After a long search, I found them hiding under wellington boots, covered in mould.

I cleaned them up as I wanted to feel again how comfortable they were. I clicked my heels and it took me back to the day I bought them. The Hermès shop in Puerto Banus, close to Marbella in Spain, in the days before the euro. It was love at first sight, as I dreamed of owning a pair of orange leather sports shoes from Hermès!

In my head, I tried to calculate the price back from pesetas to Belgian francs. I prefer to learn another language before having to do calculations without a calculator. The buy was a huge stretch to my budget. Surreal expensive shoes.

I wanted to make a point. I wanted to feel good about myself.

Do you remember buying something that was so expensive you felt adrenaline streaming through your veins? A week later I looked at my bank statement, and I had miscalculated. They were twice as expensive as the amount that made my heart skip a couple of beats. If I had lived in Australia at that time, I would have said Whisky Tango Foxtrot!

Suddenly those shoes were gold. Leaving a restaurant once, the rain had flooded the area around my car. I took the Hermès shoes off and waded barefoot through ice water to my car. I never walk barefoot on the street, but I was too conscious of ruining the golden pair of shoes. Now they lie unloved in a house I rarely visit.

I only took two suitcases when I moved to Australia, and there was no place for them. Have you ever wondered what you would take if you had to pack all your possessions in two suitcases?

Tell me?

Tip For Saving Money Before buying something ask yourself: • Do I really need it?

• What emotion am I satisfying with this buy?

• What will happen when I don’t buy it?

• Is there a way I can feel just as good without buying this?

• Is there something else I could do instead that would give me the same happy vibe?

The first step towards abundance is awareness, always.

m

Nadine Nelen, Money Mindset

Today they are keeping my feet warm. The summer weather in Europe is very ambivalent this year, and I love the fact they still keep me warm after I deserted them.

Nadine Nelen is a Money Mindset Mentor, Soul’s Whisper Translator, Life Purpose Facilitator, bestselling author, artist, aura reader and Reiki Master. Nadine transforms the way people think about money and is on a mission to help people break free from fears and give them the tools to make their dreams come true. She is certified in the Money Breakthrough Method®.

CLEAR YOUR BIGGEST MONEY BLOCK! Are you doing all the right things and still experiencing lack of money? Before you work harder, check out what is really blocking you and set yourself free.

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POWERING BUSINESS POTENTIAL

THE BENEFITS OF BEING PROACTIVE

IN YOUR BUSINESS

Life’s unpredictability often extends itself to the professional sphere. In business, as in life, the unexpected is to be expected. How you handle this can not only say a lot about your character, it can also prove a huge factor in how you fare going forward, both personally and professionally.

Proactivity is essentially being prepared for – or somewhat pre-empting – any situation. A flat tyre to a proactive person is a small hiccough; a flat tyre to a reactive person, who hasn’t set any money aside to deal with this sort of situation, can be the first in a long line of dominoes that may lead to a truly demoralising outcome. A mountain has been made out of a molehill.

Being proactive in your business is the process of thinking, ‘if this happens, what should I do?’ It’s planning for potential situations before they occur.

And the benefits that come with this approach are as many as they are varied.

It Prepares the Best Possible Solution By pre-empting issues early, you’re able to choose the best solution, rather than having your hand forced by extenuating circumstances that come with reacting when it does happen. There is an inherent flexibility in proactivity that reactivity simply can’t match.

It Saves Resources As your doctor says, taking a pill now is far cheaper than spending days in hospital later. In business, you can think of a proactive mindset as a form of cheap insurance. By proactively looking for potential problems, you can nip

OUR BUSINESS

It Forces You to ‘Crystal Ball’ By looking for potential issues, you’re forced to look into the future. The insights that you gain from this process can have huge benefits for your business that reach far outside the problem solving sphere. You may identify market changes that require the acquisition of an additional skill set; you may pinpoint future industry leaders that would be worth networking with early on, and your proactivity may have you catching trends that few others have cottoned onto.

It Fosters ‘Big Picture’ Thinking Proactivity by definition means you are constantly looking forward. This is fantastic for understanding and acting on your long-term goals. Being proactive forces you to keep your eye on the prize, and ensures that you’re doing everything in your power to hit the future targets you’re aiming for. www.cciq.com.au ca

Katie Whittle, CCIQ

Kate Whittle spokesperson for CCIQ. CCIQ is the Chamber of Commerce and Industry Queensland, they exist to provide a powerful voice for small business and power their member’s potential through providing tools, services, information and advice.

Not a member? Join Now www.cciq.com.au

is Your Business!

• • • •

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Call 1300 385 852 info@excellmercantile.com.au 106 ISSUE 81

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