Secondary Research: People and Contacts Preliminary research on common ways users manage and organize contacts Researched by: Maura Robinson Research Questions Goals Questions for Product Managers Findings How are users currently creating groups? Creating a group in google contacts Creating a circle in Google Plus Creating a group in Skype Creating a Distribution List in Outlook Creating a Group in Facebook Creating a Group in Box Creating a group in Dropbox https://www.dropbox.com/guide/business/share/groups Intralinks Via Outlook Plugin
Research Questions 1. How users are maintaining their contacts (e.g., tools, lists, fields, personal/work, shared)? 2. How might those contacts weave into the Intralinks experience (e.g., people, groups)?
Goals ● ● ●
Capture as many questions as we can for product managers and others Identify how people are managing contacts today (Pain Points) Frame up how other tools help people manage contacts (Good/Bad) ○ Grouping Mechanisms in available products
Questions for Product Managers ● When the users gave feedback, did they reference any particular existing product to describe their needs? ● What specific capabilities are they seeking in terms of managing contacts? ● Did these wants/needs differ between users or was there a strong pattern of similar feedback across the board? ○ If responses did vary- what were the different needs users said they had for managing contacts?