Progressive Housewares May June 2020

June 2020

Be bold.

Be beautiful.

Be blue.

Introducing the NEW Editions Utility range

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Purezza

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Vacuum Seal Glass Storageware Simply close and pump button to remove air; Vacuum seal for optimum freshness; Depress small button to open; Stackable & stylish.

Phone: +44 (0) 20 3176 4558 - Email: contact@tramontinauk.com Tramontina.com

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INSPIRED BY THE PAST POWERED BY THE FUTURE

Highclere

AVAIL ABLE IN

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STONE BLUE

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CORNISH CREAM

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@Prog_Housewares

July / August 2020

Be bold.

Be beautiful.

Be blue.

Introducing the NEW Editions Utility range

Cover story – Editions Utility The Joseph Joseph Editions range is an exclusive collection of its bestselling products in the season’s most sought-after colour palette. Created to capitalise on the lucrative gift market and drive incremental sales in key retailers, the Editions cookshop range launched to unprecedented sales success in 2019.

Now for Autumn 2020, the collection is being expanded to include a selection of their gamechanging cleaning and organisation range. Using the same sky-inspired colour palette of azure blues and cumulus greys, Editions Utility brings a unique touch of colour to even more areas of the kitchen. For more information contact info@josephjoseph.com

Max Publishing Ltd, United House North Road, London N7 9DP T: 020 7700 6740 F: 020 7607 6411 www.progressivehousewares.co.uk www.max-publishing.co.uk www.housewaresnews.net Subscriptions Subscribe online at Max-Subscriptions.net While every effort has been made to ensure the accuracy of the information in Progressive Housewares, the publisher cannot accept any responsibility for errors or omissions.

Editor’s comment I

expect you too have experienced a rollercoaster of emotions over the past three months. But rather than describe that gamut, I’m going to illuminate the lockdown experience in my house with another type of list: churros, pretzels, strawberry sponge, rhubarb cobbler, Easter biscuits, cupcakes, crumble, coffee and walnut cake (Granny’s favourite), carrot cake (wartime recipe), brownies, pizzas on the barbecue, sticky toffee pudding, rainbow cake, Victoria Sponge and lemon buns - all homemade.

We have been eating our way through lockdown thanks to my younger daughter’s newly acquired baking skills. While I lament that my ‘low sugar’ diet has gone out the Above: PH’s Emma Cain, John Barry, Jo Howard window, I am very proud of Gemma’s eagerness to take up so many baking challenges, and Rob Willis. in doing so cheering up family and friends, particularly as birthdays and events rolled past. When it came to her own birthday during lockdown, like many, baking and cake decorating tools were on her wish list! Meanwhile, WhatsApp, Instagram and Zoom calls have all been the means of sharing baking successes between friends and family.

It has been inspiring and humbling to see and hear how cookshops and housewares stockists and suppliers have been supporting us cooking, baking and caring for each other and our homes. In different ways, retailers have risen to new challenges, and some of their stories are in this issue (see Food for thought, pages 18-21, and News.) It is also hopeful and poignant to hear how shoppers are welcoming the reopening of favourite stores, with an invigorated appreciation of life’s personal connections.

In this strange year, it seems all the more important to recognise and celebrate the achievements of the housewares industry. So, we are excited to have launched The Excellence in Housewares Awards 2020 – our 21st year of dedicated industry awards recognising retailers, products and suppliers, including new categories to reflect the diverse and evolving spectrum of our industry (see News).

PH has created an online portal for product entries and retailer nominations or self-nominations, which can be done anywhere at anytime, and (if you register, which just takes a couple of minutes) you can start, stop, and finish another time. I have tried it myself for a test run, so can vouch that it really is straightforward and easy!

So please recognise great efforts, innovations and initiatives and click on those ‘enter now’ boxes! Of course, we’ll be providing you with Awards updates – along with regular helpings of industry news – via our newsfeed, HousewaresNews.net.

PH is also delighted to be supporting Exclusively Digital with this issue’s 17 page preview in the run up to the virtual show week, beginning July 6. There are lots of innovations to be found that will add a fresh sense of discovery to retail outlets (see pages 36-62).

Talking of discoveries, we’re also taking you on a world tour without any need for a 14-day quarantine. Turn to pages 24-27 to see this year’s gia Global Honorees: world-class retailers from four continents. Enjoy the journey – and very best wishes from the team at PH.

Jo Howard

Editor

In this issue in house

5 – 11

News highlights

30-31

Ultimate Products focus

JO HOWARD Editor joh@max-publishing.co.uk

14

BHETA page: Will Jones reflects

32-33

Market focus: glassware

JAKKI BROWN Editorial director jw@max-publishing.co.uk

15

Bira page: Andrew Goodacre talks

36-41

Exclusively Digital preview

about the ‘new normal’

43-61

Exclusively Digital products

JOHN BARRY Advertising manager johnb@max-publishing.co.uk ROB WILLIS Publishing director robw@max-publishing.co.uk

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Holly Wilson’s From the frontline

62

New products

EMMA CAIN Product page editor emmac@max-publishing.co.uk

18-21

Food for thought: retailers talk

63

Shelf portrait: The Scullery

MICHELLE BOARD Contributing editor michelleb@max-publishing.co.uk MARK GRAYSON Creative director markg@max-publishing.co.uk

‘beyond lockdown’ 24-27 International retailer focus: gia Global Honorees 2020

WARREN LOMAX Joint md warren@max-publishing.co.uk HELENA HOWARD Photography PROGRESSIVE

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IS ONLINE FROM 6 JULY AT WWW.EXCLUSIVELYSHOWS.CO.UK see products from over 200 brands and all the latest buying trends

The UK’s premier showcase of hoUsewares, TableTop & small elecTrical brands 04_HW_June 2020.indd 1

@exclusivelyshows Run by the industry for the industry

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Back in business!

Below: “Delighted” to be open: owner David Shuttle and colleague Caroline in the Princess Risborough Cookshop on June 15.

Delighted consumers have welcomed the re-opening of cookshops and housewares stockists as the UK, (first Northern Ireland, then England, Wales and Scotland) has gradually eased the lockdown restrictions that shuttered ‘non-essential’ stores from March 23.

PH visited Princes Risborough Cookshop in Buckinghamshire - owned and operated by David Shuttle – just hours after the business reopened in mid June. According to David, customers (including a knight) were “very appreciative” that the shop had reopened its doors.

Kitchenmonger in Hungerford, Berkshire reported busy initial trade on its reopening in mid June. Owner Sue Hopkins told PH: “We’ve either been really busy with sales or with lovely people coming in to compliment us and say “welcome back.” She observed: “Saucepans and frying pans are the most popular purchases so far. All of those Thursday nights of banging of non-stick surfaces have done us proud!”

Customers are asked to sanitise their hands as they come into the shop and gloves are available for those that want to pick products up. The layout has been changed to accommodate a one-way system in the small shop. “It looks like a corridor – very functional but safe, and everyone seems happy that comes in,” notes Sue. David at the Princes Risborough Cookshop would like more communication from suppliers’ headquarters (given that many reps had been furloughed). On stock levels, David said: “My theory is that stock may be difficult in the future, so I have been buying as much as I can reasonably afford.” He anticipated continued demand for loaf tins and replacement frying pans. The shop is giving ‘thank you‘ gift vouchers to all of the 110 local customers it served during lockdown, recognising their loyalty.

Meanwhile Joanne Wilson, Home buyer for Harrods reported “a very positive response from customers” after the first week back. North London cookshop owner Holly Wilson said sales were “above average” on the first few days of reopening her two shops (Prep Cookshop in Stoke Newington, and Richard Dare in Primrose Hill). However she is cautious that the “novelty” of shopping (and queuing) will decrease in time. However, she described “a steady flow of customers” that are “ thrilled to have us reopen,” with some commenting that: “it feels like life has finally returned to the street with us reopening.” (See Holly Wilson’s From the frontline, page 17.)

Some independents joined larger chains (such as Matalan and Dunelm – see separate story) in starting to reopen from May 1 – when homewares businesses received the Government’s green light for opening in England. (See linked stories on this page).

For more thoughts on reopening and independents’ lockdown trade, see Food for thought on ‘Beyond lockdown’, pages 18-21.

Essentials for cooking As a hardware stockist (and therefore considered essential) Lords At Home began to reopen its six shops (in London and Chorleywood) from April 3.

Brand director Rita Dewan said demand for kitchenware (rather than just hardware stocks such as cleaning and sanitising essentials) soon became apparent as customers “started picking up things for their new-found cooking skills” or because they had “started baking.”

Commenting during lockdown, Rita stated: “People are thrilled to buy locally – they are happy to go somewhere other than the supermarket and appreciate talking to Above: Lords At Home branches someone different. reopened from April.

Having a conversation can make a difference to someone’s day, providing a sense of normality.”

JL praises its ‘customer hosts’ John Lewis’ new ‘customer hosts’ proved popular on the reopening of its first 13 department stores in mid June. A week after the first re-openings, Bérangère Michel, executive director for customer service at the John Lewis Partnership spoke of an ”overwhelmingly positive feedback from both customers and partners”.

The stores’ ‘hosts’ help customers ‘adapt to the new social distancing measures and new ways of shopping ensuring customers have an enjoyable experience.’ A further nine John Lewis stores opened in England on June 25.

Below: One of John Lewis’ new customer hosts welcomes a customer.

A new approach to Home Dunelm’s virtual personal shoppers Having opened all stores by the end of May, home and housewares chain Dunelm is providing various ‘ways to shop,’ addressing concerns that consumers had about returning to physical stores. These include a virtual personal shopper service (trialling using two stores – Redditch and Erdington).

The new virtual appointment service involves an interactive video call (up to 45 minutes) where consumers can discuss ideas with their ‘Shopping Companion’ and see new products and trends displayed in-store. Virtual shoppers then receive a ‘shopping list’ of items discussed during the appointment so they can order online and ‘Click & Collect’ from their local store, with options for staff to bring orders to customers’ cars.

‘Your Shopping Companion will provide the same friendly, down-to-earth service you’re used to,’ states Dunelm.

Left: Click & Collect-ing orders outside a Dunelm store.

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In John Lewis & Partners’ recently published Annual Report & Accounts, the retailer said it will be “revamping” its Home offer ‘to provide a better range of inspiring products at more accessible prices.”

The Partnership also said it would be looking at its store estate (with possible closures as well as ‘repurposing or reducing the size of existing stores”) in recognition that more people will continue to shop online as a result of the pandemic. *A special report by the John Lewis Partnership during lockdown revealed that 51% of people spent more time with loved ones cooking and baking together. The report also said that 26% of respondents had cooked more unusual meals (from a OnePoll of 2000 UK adults during April, supported by sales data from JL and Waitrose).

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How housewares helped

Below: Production of PPE parts at What More UK.

Housewares companies have been rallying to help combat the coronavirus pandemic in various ways. Lancashire-based manufacturer What More UK re-tooled to produce parts for facemasks – contributing to the UK’s vital need for personal protective equipment. It ramped up production from 60,000 items in April to around 120,000 parts per week in May. What More’s managing director Andy Holt commented: “Not since the dark days of war have the country's manufacturing companies been called upon to support the greater national goals.”

KitchenCraft has joined the National 3D Printing Society and MedSupplyDriveUK. The campaign has created a manufacturing and distribution network to help meet the PPE demand during the Covid-19 pandemic. KitchenCraft’s 3D printer (normally used to create new product prototypes) has been making mounts for clear PVC screens to be attached to.

Robert Welch Designs joined The Big Print, with its design team duo, Kit and Paul deBretton Gordon printing face shield parts for PPE equipment at home (in their garden cabin) using a 3D printer.

Boosting morale, Auteur provided hospitals across the UK with water bottles and coffee cups from Hip, Stojo and Flint to give out to NHS staff. “It’s a small token of appreciation and something we have done in the hope of making someone smile and know they are appreciated,” said Auteur’s Kirstie Pendry.

EKO and Auteur are among those companies offering discounts for NHS staff and other frontline workers. Smidge has joined the NHS Staff Benefits website which supports NHS staff with exclusive offers from over 200 brands.

Meanwhile, Whitby & Co designed a ‘Thank you NHS’ Klean Kanteen bottle, with 100% of the profit from the sale of every bottle going to NHS charities.

Retailers also joined the national effort. For example, John Lewis reopened its textile factory to make washable clinical gowns, while Dunelm switched its curtain manufacturing centre over to sewing laundry wash bags for health care workers.

Lawsons’ employee on VE Day stamp A former member of staff at independent home store Lawsons of Plymouth, Madge Axworthy is featured on one of the special postage stamps that celebrate the 75th anniversary of the end of the Second World War. Another former Lawsons’ employee, Vic Freeman recognised Madge in the photograph on the commemorative second-class stamp and wrote to a local paper, highlighting that they had worked together at Lawsons from 1958 to 1961.

The stamp is described by the Post Office as ‘A serviceman returns home to Oreston, South Devon, from his airbase in Lincolnshire’. Lawsons calls it: ‘A real piece of Plymouth's history!’

Above: The stamp and newspaper clipping was posted on Lawsons’ Facebook site.

Above: Well positioned: a B&M Home Store.

B&M to expand Homewares Varietal value retailer and housewares stockists B&M reported UK store revenue growth of 12.6% (reflecting its new store programme) and like for like growth of 3.3% in its preliminary results for the year ending March 28 2020.

Homewares categories saw “excellent year on year growth,” partly due to a rebound from lower figures in the previous financial year, but also due to range reviews, new designs and re-merchandising. B&M’s chief executive Simon Arora identified homewares as an area of “opportunity”, revealing that more space will be allocated to these categories when the “disruption” caused by the pandemic subsides.

Simon speculates that, in the longer term, the chain has the potential to expand to “at least 950 B&M facia stores” across the UK., recognising advantages for variety retailing in the current climate. “There is always something a household needs that can be bought quickly, cheaply and conveniently at B&M, whether it's a light bulb, a new kettle, a jar of coffee or a tube of toothpaste,” he reflected.

Simon also notes that the possibility of retail casualties following the impact of Covid-19 might present opportunities for the value chain.

B&M also reported strong trade since the end of March, with like for like figures of 22.7% to May 23.

VISIT OUR NEW WEBSITE www.cellardine.co.uk

WHY WA WAIT HOURS WHEN AVE A YOU CAN HAV BEST “CELLAR” IN MINUTES! A selection of our patented wine accessories are now available in CDUs (counter display units), perfect for maximising sales and shelf performance.

PROGRESSIVE

www.cellardine.co.u uk Tel: 01256 3455560 E-mail: sales@cellardine.co..uk sales@phassocs.co..uk

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Open for entry Above: Young contestants in action during the last cooking awards.

Competition will inspire new cooks Home cooks and budding chefs will be recognised with the launch of the new ‘Inspiring Culinary Generations’ competition for 2020/2021. Sponsors include Teflon non-stick coatings, the Royal Academy of Culinary Arts, ChefSet and Thermapen. The annual competition was previously known as the Teflon Diamond Standard Awards, TV chef Lesley Waters will head up the judging panel, with competition prizes including a lifechanging Specialised Chefs Scholarship for the winning student chefs, a selection of ‘chef recommended’ kitchenware for the family cook and a luxury hamper full of cooking goodies for the home cook.

The Awards categories include: Aspiring Student Chefs (11-18 years); (new category) Keen Family Cooks (a team of an under 18 and a parent, grandparent or guardian over 18), plus Keen Home Cooks (19 years and under).

Meanwhile, a new social media initiative #LetsCreateChefs is encouraging generations to work together, share passions and inspire each other to cook.

Above: Some of the ‘warming’ colours that will be highlighted in Le Creuset’s Food is Love campaign.

Cast iron qualities Le Creuset’s capacity to produce a unique cast iron pot every five seconds was showcased in a recent episode of BBC 2’s Inside the Factory.

Presenter Greg Wallace visited Le Creuset’s foundry in Fresnoy-le-Grand, France. From molten iron to the expert hand finishing, the show provided insights into the unique care and attention that goes into producing every cast iron casserole from the iconic brand.

The word ‘le creuset’ means a large cauldron – which is used to melt raw materials (including pig iron) at an extremely high temperature to pour into moulds (created from sand). * Le Creuset’s marketing campaign for Autumn/Winter takes the theme ‘Food is Love,’ celebrating the trend for slow living and self-care.

It reinforces the ‘simple pleasure of routine and the delicious everyday rituals that can be practiced in the kitchen to promote wellbeing.’ The brand will also be exploring Christmas culinary traditions and recipes from around the world.

The Excellence In Housewares Awards 2020, organised by the team at Progressive Housewares, are open for entries and nominations via a brand new digital entry portal, (www.excellenceinhousewaresawards.co.uk). All product categories (and special supplier awards) will be judged online by an extensive panel of retailers and the retailer categories by a panel of industry experts.

The change in the entering and judging process is as a solution to the ongoing restrictions caused by the Covid19 pandemic.

Now in its 21st year, the Excellence in Housewares Awards 2020 sees a fresh new line-up of categories that ensure these prestigious awards reflect the evolving housewares industry, recognising some increasingly significant retail avenues and product sectors.

New award categories to reward retailers of housewares Above: The coveted Excellence in products include Best Garden Centre Retailer, Excellence in Housewares Awards Trophies.

Online Retailing and Best Supermarket Retailer.

All (bricks and mortar) independent cookshops with up to three shops are eligible for The Independent Cookshop of the Year 2020.

Housewares retailers with four or more stores are eligible for the Multiple or Small Group Retailer of the Year 2020.

New for the product category line-up is The Licensing Award – for officially licensed or celebrity endorsed ranges. The Eco Award (a hugely popular introduction in 2019) returns for 2020.

Meanwhile, the Honorary Achievement Award has been renamed the Outstanding Achievement Award, recognising ambitious and notable achievements from all ages in the sector, in addition to the long-serving members of the trade.

The Special Awards for suppliers now include the Excellence in Product Development Award (along with the Marketing and Service Awards).

Jo Howard, PH editor commented: “This year, more than ever, we need to be able to celebrate our industry’s achievements. We would like to thank everyone in the housewares community for their swift input and support of plans for this year’s Excellence in Housewares Awards as we all adjust to the challenges of the current situation in the belief that we can all look forward to celebrating the triumphs together at the awards event later in the year.”

• To enter products and self-nominate or nominate retailers see www.excellenceinhousewaresawards.co.uk/enter/ • For updates on the Awards deadlines, see HousewaresNews.net

Fiskars’ Red Dot accolade The Fiskars Design Team (led by Petteri Masalin) has been awarded the Red Dot: Design Team of the Year honorary title for its consistent design performance.

The award recognises the brand’s ‘ground-breaking innovations, a natural approach, unparalleled functionality, ergonomics and the right balance between complexity and simplicity,’ including its designs for knives, scissors and cookware.

Fiskars’ product design is heavily influenced by Nordic nature and the related quality of life as well as by sustainability. The Red Dot jury also acknowledged the Finnish brand’s continued innovation and large following for products that may initially appear ‘rather inconspicuous ’but are ‘hugely enriching for our everyday lives’.

Above: Fiskars scissors are part of The Excellence in Housewares Awards’ Icon Hall of Fame.

Slice of the action 2020 marks the 115th anniversary of German manufacturer ritterwerk. Expanding its international markets, ritterwerk is confident that the UK market will be excited by its launch of a variety of food slicers (both electrical and manual) and SDAs (see Progressive Electrical publication). The company (with a factory near Munich) has produced over one million food slicers in the past three to four years, with production increasing year on year.

Left: One of ritterwerk’s hand operated food slicers.

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Celebrating 21 years of rewarding housewares product and retail excellence

21

The Royal Lancaster London #HousewaresAwards20 BIG exciting changes to the Excellence In Housewares Awards 2020!

2020 marks the 21st Excellence in Housewares Awards, which have been embraced by the industry and recognised as the ‘Oscars’ for the housewares sector. The awards shine the spotlight on both retailers for their retailing excellence as well as suppliers for their product innovation and service acumen.

A refreshed program this year sees exciting new categories including: Best Supermarket Retailer, Best Garden Centre Retailer, Best Independent Cookshop, The Licensing Award and the Outstanding Achievement Award. Plus, retailers may now enter themselves (as well as being nominated by their supplier friends), while suppliers can now nominate themselves into the Excellence In Marketing Award and the Excellence In Product Development Award.

A TRULY EXCITING YEAR FOR YOUR INDUSTRY AWARDS – ENSURE YOU ARE PART OF IT! This year, in light of the logistical and safety concerns brought about by the Covid-19 pandemic, we have quickly and passionately invested in a new awards entry portal, offering suppliers and retailers an opportunity to continue with our industry’s rewarding awards program, recognising excellence in the sector.

Head to excellenceinhousewaresawards.co.uk now, create your account in under two minutes. You can: * Stop and start entries - I.E. fit it in-between tasks. * View all your entries, delete, add more, etc.

ANY QUESTIONS? Call one of the team to chat: Rob Willis – 0203 370 4752 Jo Howard – 01295 811853 John Barry – 0203 375 2660 Emma Cain – 0207 700 6740

Marketing Teams… this is your time to shine!

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See what’s new A raft of newness will soon be revealed during Exclusively Digital Week (from July 6). The virtual show embraces kitchenware, tabletop and small electricals, replacing this year’s Exclusively Show, which was cancelled due to the pandemic.

Buyers – as well as members of the press and influencers – will be heading enthusiastically to Exclusively’s website to see exciting launches, as well as join webinars, including the hugely popular Trends insights from Scarlet Opus. This issue of Progressive Housewares is the dedicated preview for Exclusively Digital – turn to page 36 and onwards.

BHETA’s marketing manager Steve Richardson commented: “Exclusively Digital is going to be a vibrant, busy and Above: Iittala’s Teema Honey Collection is commercially productive showcase.” He added: “The whole among products highlighted by Scarlet Opus for ‘event’ will be a collaborative celebration of the brilliance and the ‘Soul Searching’ trend (see pages 36-39 and Progressive Electrical) the resilience of the industry.”

Geoff’s three decades at Meyer After a career at Meyer Group that spans 31 years, Geoff Gorst has decided it is time “to now take life a bit easier” and is leaving the company at the end of June. Geoff played a leading role in the company’s development.

He commented: “Having commuted each week away from my home in Scotland for the last 16 years, this decision will enable me to focus the time and energy on my home life, family and health in a way that has not been possible during my recent career.”

For many years Geoff sat on Meyer’s board, initially as UK sales Above: Meyer’s Geoff Gorst pictured with director, and for the past six years as business development director guests at The Excellence in Housewares Awards 2009. for the EMEA region.

Mark Ivory, chairman of Meyer Group reflected on some of Geoff’s career highlights: “Geoff joined Meyer in January 1989 and quickly established himself as a successful driver of the company’s sales. He is widely credited with establishing the Circulon brand’s distribution that enabled it to achieve its position as the most desired premium non-stick cookware in the UK market.

“He led a strong sales organisation for many years as UK sales director, building a substantial business across all retail channels, and becoming a well recognised and respected industry figure. Geoff’s more recent responsibilities involved leading the company’s development a cross the EMEA region and pushing forward the market leadership position it enjoys in the Middle East.

“On behalf of the board and all colleagues I would like to express our true appreciation of Geoff’s commitment, loyalty and good humour throughout his time at Meyer”.

Geoff added: “I have had a wonderful career at Meyer. The company supported me throughout all of my 31 years with them. It will be an emotional moment leaving. However as I look at the strengths of the team today, and the new innovation it continues to bring to market I know the company will only continue to grow from strength to strength”.

Above: Prue with some of her new range by Lakeland.

Lakeland’s great escapes with Prue Lakeland (via its website and social media) invited its customers to share Prue Leith’s international culinary adventures with its exclusive new range - Prue’s World - accompanied by world food recipes by the TV personality.

Prue admits she has been a Lakeland customer for around 30 years and does not know a cook who does not shop with the specialist retailer. Her new range is inspired by her travels around the world, and the treasured pieces of cookware she has picked up on her culinary journeys.

Prue’s World consists of kitchen tools and cookware, such as the Karahi Pan (described by the celebrity as a “little wok” which “you can do anything in”).

Prue’s favourites include her Japanese knives – “very sharp and efficient”- and her dumpling pan.

In a Q&A for Lakeland, Prue reveals some of her other foodie favourites, with her current favourite ‘bake’ being the delicious almond cake in her latest recipe book. * Talking on Radio 4 at the start of lockdown, Prue highlighted the rise of culinary activity in the home, saying that: “People will get a taste for cooking.” She also emphasised the importance of cooking and baking in lifting spirits, stating: “I’ve always said cooking can save the world.”

Sarah, Mark and th he PR P Direct team wissh all our ho ousewares colleagues be esst of luck as storess start to reope en. Also, a big thank you u to the Rainy Day Trust for continuing o to be there forr the whole of our industry!

BEST OF LUCK K PR Diir i ect, t the th specialis i li t home h wares PR agency PROGRESSIVE

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www.prdir di ect.n t net

ALWAYS INSPIRED TO EXPLORE IN THE KITCHEN THAT’S THE MARK OF A MAKER

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NEWS IN BRIEF l Churchill China, manufacturer of high-

quality tableware was recently honoured in the international trade category of the prestigious Queen Award for Enterprise.

Alphin Pans won the Queen's Award for International Trade for Outstanding Short Term Growth. Founded in 1989, Alphin Pans is now one of the UK’s leading manufacturers and suppliers of pizza and catering equipment. Over the last three years, its overseas sales have grown by 482%. l Messe Frankfurt’s order and data

management portal Nextrade now reaches over 1,500 registered retailers, offering a digital 24/7 business relationship between participants of trade fairs including Ambiente. l What More UK – the Lancashire based

manufacturer of Wham storage, bakeware and cookware - has announced the latest in a series of £multi-million investments at its site. A new building development will provide 26,000 sq ft. of extra distribution space and operate as a link between two of What More’s existing buildings at its Altham site. l George East Housewares has launched a new trade website, which is providing an easy route for ordering, reordering and exploring the suppliers’ ranges. Initial response has been “excellent” says Laura Squire, product manager, with many customers placing repeat orders already.

TOP STORY

‘The Customer’ loves Huski Home Huski Home director Lisa Scott presented a trio of products to the panel of customer critics in a recent episode of the BBC TV show, The Customer is Always Right. Lisa’s sustainable products were the customers’ favourite on the show, having been tested and scored by the panel.

The sets of customers were sent the Huski Home travel cup and lunch box – made from rice husks – as well as a box of natural straws made out of grass. Comments were Above: Huski Home’s Lisa Scott (far right) and The overwhelmingly positive, with consumers appreciating design Scoof’s Joe Partridge (left) along with the presenter of factors such as the carry handles of the lunchbox as well as its BBC’s The Customer is Always Right, Lucy Alexander (second right). divider (doubling as a plate). It was ‘tried and tested’ for packed lunches and as a ‘doggy bag’ for restaurant leftovers! The panel also appreciated Huski Home’s eco-friendly straws, proving far more durable than paper straws.

Talking on the show, Lisa said he was “really pleased with the feedback” from the panel. However she noted that: “People don’t know what rice husk is.” Hence Huski Home will make efforts to explain how the use of rice husks tackles a major waste problem, and will aim to “make people feel good about using it.”

Lisa – whose co-director is her husband Luke - recognised that creating the products has been a “whole family journey” as it was their eldest son Leo’s concerns about the environment that prompted the founding of Huski Home.

The same episode of The Customer is Always Right also featured The Scoof – a cafetière cleaner created by coffee lover Joe Partridge. The Archimedes’ screw provided an inspiration for Joe’s design, which addresses the annoyance of coffee dregs, as well as providing a stirrer to maximise coffee flavour.

“I really liked how they saw and understood the product,” said Joe after seeing reactions from the panel. Two of the consumers said The Scoof would be an ideal addition to their work’s communal kitchens.

Dads’ top tools for the BBQ

Right: CellarDine’s ChillCore.

Dreamfarm on Zoom

The Daily Mail revealed its list of top barbecue gadgetry in its issue the day before Father’s Day (June 20). Describes as ‘boy’s toys,’ the desirable list featured CellarDine’s ChillCore: ‘a long narrow rod filled with a special gel that you freeze for four hours.’ The article states: ‘It can make wine ice-cold within 15 minutes and lasts for up to two hours. We tried it on a lukewarm bottle of rosé and it worked a treat.’

Other ‘must have’s for barbecue fans included the Looftlighter hot air barbecue lighter, the Berndes portable fan-assisted smokeless barbecue grill, the Grillbot grill cleaner and the Sage Smoking Gun. The latter is explained: ‘The idea is to place little wood chips, flavoured with hickory or apple, in the chamber on the gun, then spray the smoke that comes out onto your food.’ l CellarDine recently launched its new look website, helping to promote its stockists of its innovative products. “The new site will continue to evolve but will primarily be used to promote our key retail partners both at store level and online,” explains md Peter Dunne.

Dreamfarm has been reaching its global buyers via the virtual video conferencing platform Zoom.

UK retailers that attended recent virtual ‘sneak previews’ of new products (scheduled for official launch later this year) included Borough Kitchen, Trevor Mottram, Kooks Unlimited and Lords At Home. A classic Dreamfarm tool, the Supoon, received a makeover with two new colours for 2020 – white and Classic Blue, the Pantone Colour of the Year.

Simon Maghnagi, business development manager at Forma House, the brand’s UK partner, commented on the success of the virtual product launches: “In these times with future of trade uncertain, we had to figure out another way to keep the brand message out there. Feedback has been really positive.”

The International Housewares Association (IHA) is sharing insights on global trends influencing the housewares industry, with a series of webinars and resources on The Inspired Home Show website.

These include a webinar by Kate Usher, trend consultant for UK-based forecaster Trend Bible. Kate was scheduled to speak about housewares trends in 2021 at The Inspired Home Show that was to be held in Chicago in March.

Looking to 2021, Kate identified four key trends or drivers of change in her webinar: Homebodies (socialising and entertaining at home), Express Yourself (personalising home), Conscious Choices (reducing environmental footprints) and Purified Home (the ‘Joy of Clean and Tidy’). She discussed urbanisation Above: Trend Bible’s Kate Usher. and sustainability mega-trends.

For this and other webinars and presentations – including trend forecaster, Tom Mirabile, and colour expert Lee Eiseman from the Pantone Institute, see TheInspiredHomeShow.com/education.

To learn about new products that were to be at the Show, visit the Show’s online directory, Housewares Connect 365 at Housewares.org/housewaresconnect365, and select ‘Featured New Products for Media & Buyers.’

l With this July’s edition of Home & Gift

show cancelled due to the pandemic, the next edition of the exhibition will take place on the July 18-21 2021. Meanwhile, the show has launched Harrogate@Home, a comprehensive online programme that has been designed to support, celebrate and champion the retail community. In addition to a series of blog articles written by retail experts and exhibitors, Harrogate@Home includes fortnightly webinars and culminate in a three-day virtual event on July 20-22.

Insights from The Inspired Home Show

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14 BHETA..qxp_23 23/06/2020 18:48 Page 1

Staying connected While the impact of Covid-19 has had dire economic consequences in some sectors, not all organisations and companies have found themselves impacted as adversely as they probably expected to be when the pandemic first became an everyday reality in the UK. Will Jones, chief operating officer for BHETA (The British Home Enhancement Trade Association) reflects on how BHETA has reacted in the situation.

“As with most people in business, the BHETA team entered lockdown with a sense of the unknown and, in line with government advice, implemented common-sense measures such as the temporary closure of the BHETA offices. As a trade association, however, we were conscious we had a key role to play in supporting our membership and providing them at the very least with reliable information. Thanks to some great partnerships with organisations like GlobalData and the CBI, excellent contacts with the leading retailers, the support of the association’s business service providers – and of course technology - BHETA has delivered

the crisis. The first such event was with BHETA business service provider, solicitors’ firm, Howes Percival LLP and took place on April 30.

“Since then, there have been 13 similar events with other business service providers outlining strategies for dealing with the implications of the pandemic in terms of health and safety, a range of new legal requirements – from social distancing to packaging waste - Government funding support schemes, and currency exchange – which have all been very well received.

BHETA has also worked with partners like the CBI to provide macro business advice and has started to offer advice on the opportunities for the future such as BHETA’s own Exclusively Digital Show (see pages 3661) and the prospects for British manufacturing post-lockdown.

“Crucially, BHETA has also continued its programme of retailer networking using the same approach. Webinars with eBay and with Google have proved hugely popular – attracting three figure numbers of delegates

Above: Providing a breath of fresh air? BHETAs Covid-19 financial updates during lockdown had some encouraging data for housewares suppliers, with more cooking, cleaning and washing happening in homes.

considerably more. In fact, BHETA has demonstrated that not only can it still deliver added value services in lockdown, but that it is also able to provide up to the minute business information, first rate specialist advice and contacts, including retail contacts to its members.

The BHETA team started using Zoom meetings technology immediately on the closure of the offices for all internal meetings.

By the end of March, BHETA was holding its regular credit forums online with members and the response was excellent. It was therefore decided to launch a series of webinars on a range of issues arising from

– and enabling members to explore new ways of selling. In fact, the eBay team has joined us twice; and to continue the theme of routes back to market, BHETA is about to launch a series of webinars on getting into and making the most of ecommerce and digital sales and marketing in general.

Which brings me to the other great success story for BHETA in this unprecedented time – the power of up to date information. The relationship with GlobalData enabled BHETA to provide financial updates for its DIY, garden, housewares and small electricals members on a weekly basis to keep them abreast of the economic impact of Covid-19.

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Above: BHETA’s chief operating officer Will Jones.

The implications of the pandemic from a commercial perspective moved so fast, especially in the first weeks of lockdown, forecasts changed almost day to day as events unfolded. It was vital that BHETA members had the latest information and with GlobalData being a leading data analytics and consulting company, using primary research cross-referenced with secondary sources, BHETA members got a complete view every week.

BHETA’s weekly Covid-19 updates followed on from its commitment to producing a quarterly economic report pulling together multiple sources of data on all the home enhancement sectors. The BHETA quarterly report is available free to members; and the Q1 issue was published in June to an excellent reception from the membership, some of whom gathered to hear the highlights in a BHETA webinar.

“It is of course an understatement – and now a cliché – to say that these are challenging times, but BHETA’s response to the crisis has proved incredibly positive. Not only in terms of providing support and direction for the BHETA membership, but also for BHETA itself in discovering new ways to provide valuable contributions to the sectors in which it works. Real time data and webinars are here to stay.”

To register for any of the BHETA webinars, or for more information about future events, contact Nicola Adams at the BHETA member services team on 07946 078566, or alternatively, email on na@bheta.co.uk

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“‘Queue fatigue’, ‘furloughed staff’, ‘social distancing’ are all phrases that weren’t even in my conscience as Big Ben’s bells chimed to ring in 2020,” reflects Andrew Goodacre, ceo of Bira.

NEW NORMAL “However, fast forward six months and these phrases have become the nation’s buzzwords. They have become a ‘new normal’.

Following the outbreak of Covid-19, our lives have changed irrevocably; life as we knew it shut down. Offices, building sites, schools, shops, sports centres all closed ‘for the foreseeable future’ - that terrifyingly uncertain window of time. Here at Bira, we were inundated with calls from members – and the wider independent retail community – desperate for guidance on how they could survive such an unprecedented situation. When the shutters came down on our shops, the income of so many dried up, while many of the outgoings (rent, utilities, suppliers) continued.

We immediately launched an unrivalled Coronavirus Support Package, inviting nonmembers to join us for a nominal £1/£5/£10 donation to The Rainy Day Trust, so they could access the network of support and some of the essential services we offer during this challenging time.

Meanwhile, the Government stepped in and offered never-seen-before finance packages reflecting the magnitude of the circumstances, attempting to plug the gap between a business’ incomings and outgoings. Bira helped retailers navigate the raft of measures, from Governmentbacked bank loans and local authority grants, to advice on furloughing staff to preserve their jobs for the future.

We challenged the Government over matters where the best interests of the independent retailer were not always represented. This includes highlighting the challenges in availability of bank loans and anomalies in the council grant scheme. We successfully campaigned for the postponement of the revaluation of business rates in England and, most recently, in Wales.

Some retailers missed out on accessing help and, where we could, we highlighted their concerns with government bodies and

your business model. This is essential; we may all be entering uncertain and challenging times and independent retailers are going to have to be agile and creative to survive. Of course, one of the benefits of being independent is the ability to change quickly to suit the retail climate; unlike the bigger corporations, which are bound by the red tape of head office decisions.

If you haven’t already started to trade online then now is the time to explore those opportunities. Some customers will have discovered internet shopping during Above: Kitchenmonger, Hungerford was one of those re-opening in mid June. lockdown and never go back. directed them towards alternative avenues Prior to lockdown, some 20% of shopping of support. Our focus is always to support was done online, increasing to 80% in the independent businesses, securing the last three months. future of the high street.

Bira is offering members tools for Now, 12 weeks on and we are taking the successful online trading through a tenuous steps to help try and rebuild the partnership with EKM, a specialist in British high street. We have been guiding ecommerce. In addition to the technical retailers on how they can reopen safely and tools of operating an online business in compliance with the Government’s simultaneously to running a ‘bricks and guidelines. Even before the lockdown, mortar shop,’ we are also providing the issues facing the high street were many. information on how to creatively use social We can see some of the future trends, media and new technology to drive such as an increase and preference for business and engage with customers. cashless payments, have been accelerated Looking ahead, those in cookware may in this time. opt to use apps such as Zoom to showcase new products or host online cookery demonstrations – it is a time for innovation.

One of the indisputable ‘plus sides’ of lockdown is that people have rediscovered some of life’s simple pleasures, such as baking with young children, homecooked family meals, and using garden-grown ingredients – all of Many cookware retailers have been already which is a boon to the cookware sector. If been trading for a few weeks after the something good is to come of this Government allowed retailers of homeware challenging time it is the rediscovering of to reopen their shops. We look to you for such joys and long may they continue. guidance on how you have done this Perhaps these traditional past times - as successfully; it is a learning curve for us all well as shopping locally and regularly - will as we adapt to this ‘new norm’. become our new normal.

Some of you decided to reopen along with And while we hope that ‘queue other retailers on June 15, and I know many fatigue’, ‘social distancing’ and ‘furloughed of you have used the time of lockdown not staff’ will become phrases of the past, we just to clean and prepare your shops to need to ensure ‘independent retail’ is a welcome customers again, but to adjust phrase of the future.”

We look to you for guidance on how you have done this successfully; it is a learning curve for us all as we adapt to this ‘new norm’.

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Holly Wilson’s

From The Frontline

Welcome back everyone! Blimey, it’s been a crazy three months hasn’t it? I hope that you have all managed to navigate your way through.

We’re back!

L

ockdown for us has been full of highs So I made the awful decision to and lows as I’m sure it has been for temporarily close down the business everyone. The kids have been in completely. It felt terrible and seeing other heaven mainly. Homeschool but with a businesses keeping their online going made huge amount of time spent in the garden in me feel like I wasn’t doing enough, but the the glorious weather has been pretty kids and an ill family member just became good for them. too much to do anything other than look Homeschool was a huge challenge to get after the family. our heads around to begin with and trying As reopening became a reality, I had major to teach a six and an eight year old at the anxiety. Prep is especially small and the same time was a real test of my patience upstairs is only 2m wide from the till to the and abilities! There has been a lot of shelving unit opposite. How could I possibly googling by me under the table while saying reopen safely? But I discussed it with things like: “Come on, you know what a Fatima and Janeta and we came up with a fronted adverbial is!” (*reads example that plan for each store. I bought distancing Google has provided). Sure, I can explain the signage and all the necessary hygiene associative property of multiplication law!

Inset: Holly’s social distancing guidelines in store, and highlighted on social media.

But we soon found our groove and it has given the days some structure and focus and, incredibly, my patience seems to have improved (and my knowledge!) We have also loved having this time together and will look back on it fondly. Except for the times all three of us sat at the table crying because we’d all just had enough. Ha! And then there were the businesses. We don’t have our own equipment and sanitiser and decided to websites for each shop so we sell online via trial opening four days a week. I have Trouva. As we closed I hoped that we would provided facemasks, gloves and visors for be able to keep our Trouva sales going, but the girls to wear as a till screen isn’t it soon became clear that I needed to practical for us as we spend most of out furlough all the staff and the amount that I time on the shop floor. was taking on Trouva versus the workload So we opened on Wednesday June 17 at didn’t warrant keeping someone on payroll. I Richard Dare and Friday 19 at Prep. Both also couldn’t do it myself as I couldn’t leave stores have had a steady flow of customers the kids home alone and I didn’t want to so thrilled to have us reopen. In Richard drag them to the shop every day.

Dare particularly our customers have been

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exceptionally happy to see Fatima and said it feels like life has finally returned to the street with us reopening - how lovely! Sales have been above average but we are proceeding with caution. The novelty of shopping is drawing people out to shop and queuing in the sun is almost a pleasure.

Time will tell whether this will last and I feel sure that sales will start to reduce as the weeks go by.

Customers have on the whole been mindful of distancing and happy to use the hand sanitiser provided and to wait for their turn to enter the shop. We can only have two customers plus a staff member in the shop at any one time. However, there are a considerable number who barge their way in, don’t use sanitiser, get up close to everyone and seem to not realise what has been happening over the last there months.

One customer asked me why I had been closed. It makes you wonder.

With the kids still at home until September I am unable to work in the shop and I don’t currently have the staff to cover, so we are going to remain on four to five days a week for now while we see how the land lies.

Furlough has really been a godsend. I am currently negotiating the next rent quarter with my landlords - one is much more helpful than the other. And then maybe even it will be time to start ordering a bit of stock again!

Happy selling to you all - and may the good times continue.

Holly Wilson is the owner of two north London cookshops: Prep, Stoke Newington and Richard Dare, Primrose Hill, and is the Bira Cookshop & Housewares Retailer of the Year 2019.

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Food for thought

Marking these unprecedented times for retailing, several independent cookshops and housewares stockists reflect on how the coronavirus lockdown influenced their business and share their thoughts on trade as physical stores reopen.

Presenting a good mix Richard Baker, co-owner of Cilla and Camilla With four shops in West Dorset including its cookshop in Sherborne and a boutique department store in Beauminster, commented: “I hope it doesn’t sound too complacent, but our approach to our Sherborne Cookshop will be no different post-lockdown, to what it was prelockdown. It’s all about range and service.

We’ve always tried to hold the widest possible range, and we’ve always tried to give the best possible service - we’ll try to do more of the same.

We are using social media as a marketing

Beyond lockdown who visit Sherborne for leisure purposes, and from those who travel in from surrounding villages. That business will only return when restrictions are further lifted, and people become comfortable with travel.

We’re in the fortunate position of being strong enough to wait for that business to return and don’t really expect to be back anything like close to last year until Christmas.

Inset: Cilla and Camilla’s boutique There’s clearly going to be department store, which sells homewares, in the picturesque behavioural change in the town of Beauminster. short term as we impose restrictions on customers.

But, I suspect much of that medium a lot more than we were, and that change will be genuinely short to medium emphasis will continue. But, we had term and in most cases retail life will return planned this anyway; it has not really a to largely how it was - minus quite a few pandemic driven initiative. more multiple retailers whose trading We have been very cautious in our forecasts - as well as our very loyal local customers, we benefit greatly from those

We’ve grown and moved!

Emmie Brookman, social media and marketing manager at online retailer Silver Mushroon reports:

Inset: In a good location, particularly when tourists return: Cilla and Camilla in Sherbourne.

“When lockdown was announced, we were expecting to be super quiet and we had even planned things that my sister Rebecca and I could do with our free-time. It’s safe to say, this was not the case for Silver Mushroom. We started off the pandemic as a team of just five - three office girls and two packers - and we have now hired 25+ extra ‘Mushrooms’ and moved into a shiny new warehouse.

Our sales have blown up, more than we could have ever imagined.

We are so grateful to all of our wonderful customers for and for being able to provide work to so many people who had found themselves without work due to Covid-19. It’s been a whirlwind of madness, laughter, excitement and joy, all wrapped up in a pair of rubber gloves and a facemask!

We have seen lots of customers purchasing full sets of organisational items, I think everybody has been using the time to get their homes in order. Without a doubt Kilner Jars have been our best seller; people have been buying jars to store their cereals, toiletries, stationery, you name it, as well as using them for crafts. Lots of people have felt that having a lovely environment will make being stuck at home a little more bearable.

We’ve have now paired with some brand new suppliers so we will be stocking some gorgeous new products that we think our customers will love!”

Inset: A flavour of Silver Mushroom’s website – the online retailer is expanding its offering.

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Food for thought

Community support Kitchen Range’s manager Lucy Richards is hopeful that community support for the West Wickham cookshop will continue, with many customers confirming that they want to shop locally.

During lockdown, The Kitchen Range reached out to the community via social media, its emailing list and its fellow members of the local BIDs (Business Improvement District) movement. The shop offered help to those isolating and took orders via mobile phone and messages (as it does not have a transactional website).

Lucy Richards, manager and Paul Geoghegan, owner delivered around 250 cookshop orders over 10 weeks, including plenty of “proving baskets, dough scrapers, pasta makers, ravioli cutters, muslin cloth and Kilner Jars for elderflower cordial and jars for jam making, as well as “staples such as non-stick frying pans as people are cooking more,” notes Lucy. Kitchen Range also saw a 150% rise in its sales of SodaStream canisters.

“Our net has widened to include customers from Chichester and Croydon,” said Lucy, noting that customers appreciated being able to talk to someone to place orders during lockdown, saying: “It’s much more personal than ordering on Amazon!”

Like so many housewares stockists, social media was vital in reinforcing The Kitchen Range’s customer community while its doors were shut. Staff members shared their home baking ventures via Facebook, and the shop invested in Facebook advertising to maintain its profile.

Kitchen Range was due to launch its cookery school in May. “It’s disappointing but the space is too small so we can’t think about opening at the moment,” Lucy explained. “So, we’re looking at hosting live online Zoom ‘cookalongs’, working with local chefs, on Saturday or Sunday mornings.”

models were too weak to survive - largely a function of too much expensive space in moribund locations, and with little to differentiate themselves.

A couple features of post-lockdown life that I think will survive would be a much greater use of card payment and more restaurants offering takeaway alongside full service. But, beyond that, I suspect that in a year or two’s time things will look and feel very similar to 2019 and we certainly won’t have seen a great seismic, structural change that some talk about but rarely define in detail.

I’m saying the above in the context of all our shops being (very deliberately) in thriving market towns in pleasant, rural West Dorset, where many of the challenges retail has faced over the last decade are in large part not relevant.

To highlight a personal pet hate: I’ve seen many initiatives proposed that focus on the promotion of ‘independence’. It’s as if independent shops are somehow, by definition, good and worthy of support. I don’t think the ownership model is a significant driver of behaviour in retail. What drives consumers is range, service and convenience (by which I mean location). If you offer all those things. then being an ‘independent’ might have some additional value, but there are too many poor independent retailers around to justify independence as a marketing characteristic in its own right.

Why seek to alienate some very, very good multiple retailers in a town, when those multiples can often be the attractions that bring shoppers to a location and from which independents can then benefit? Our shops are next to Boots, Peacocks, Wetherspoons, Co-op and Mountain Warehouse, and I happen to like the footfall they bring.”

Above: Kitchen Range, West Wickham.

Right: For the Cookshop’s reopening, Potters created a rainbow window comprising housewares products to say ‘Thank you NHS.’

“Intense” trade could provide a “buffer” Tom Carter, director of Potters of Hockley: Director Tom Carter describes the lockdown period for Potters of Hockley as “intense” and “relentless”- with its hardware division open for business and huge online demand for Cookshop.

Putting restrictions on entering physical sales areas, Potters of Hockley offered local customers a “call and collect” service as well a “store collection” function on its website, with a collection point at the back of the shop, plus free local delivery.

“The increase in website orders for Cookshop caught us off guard,” admits Tom, who describes “incredible” sales that “far exceeded Black Friday” during April. Orders continued to be high in May but were affected by gaps in stock from some suppliers. The shop maintained a speedy level of service, dispatching one to two day deliveries.

With stock levels improving in the first week of June, Tom notes that online orders have continued to be higher than typical for the time of year.

Reflecting the rise in home baking during lockdown, bestsellers include loaf tins and food storage containers, with JWP and OXO in particular providing “outstanding service and availability.”

Tom hopes that Potters’ recent busy period will provide a “buffer” in advance of what might be “difficult times to come” if there is less consumer spending.

Potters Cookshop also spent time looking at its efficiency during lockdown: working with a new courier, using different packaging, recycling more and creating a new trolley system. The retailer also installed a “beautiful oak backing” for its huge window.

“We’ve been pulling the business apart to see how much better it could be,” says Tom.

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Food for thought

Local tourism will help

Inset: Tracy Harvey, managing director of Harveys of Halifax kept in touch with the store’s customers during lockdown via its website and social media.

Breaking ‘habits of a lifetime’ In its first phase of reopening, independent department store Harveys of Halifax re-opened just two floors (out of five) comprising three of its departments: Home & Gift, which includes its well-stocked Cookshop, along with Cosmetics and Summer Shop. Each department operated as “standalone” shops, with separate entrances and no access to other areas of the store.

Speaking on BBC Radio 4’s Today Programme ahead of June’s re-opening of ‘non-essential’ shops in Englan, Tracy Harvey, managing director emphasised the importance of upholding high levels of customer experience despite new ways of shopping. “We’re limiting the numbers of people so they can enjoy a more flexible experience in the store,” she stated, explaining that shoppers would be able to “walk and explore more freely.”

She acknowledged the challenges for staff – some of which have been at the store for 30 years – who now have to “break habits of a lifetime” in order to help customers under the new guidelines. “It’s going to take some getting used to,” said Tracy.

Looking forward to welcoming back familiar faces, Tracy acknowledged that some customers typically visited Harveys on a daily basis. During lockdown, the store provided “personal shopping” (by phone or email) with free delivery for local customers in addition to its ecommerce site.

With non-essential shops opening at a later date than England and Northern Ireland, The Scullery in Broughty Ferry, near Dundee started to deliver customer orders following interest in its Facebook posts.

Owner Kenny Mitchell is “encouraged that many people want to shop locally.”

Kenny took over the town’s homewares store last October, revamped and renamed it The Scullery, focusing on kitchenware and gifts (see Shelf portrait on page 63). During lockdown he has been regularly posting on social media, focusing on activities such as cheese making, barbecues and home baking. The store has also featured Scottish designers and its own Scullery Maid textiles in its posts, and is promoting a gift voucher initiative, adding 20% extra to its vouchers bought in lockdown in advance of the shop’s reopening.

“We’ve been encouraging customers to post feedback and share photos,” says Kenny. “Towards the end of May we started to take orders via Messenger resulting from our posts and delivering to 60 customers in the local area.” The local traders’ association is also providing mutual support for members, sharing social media posts.

The Scullery’s lockdown sellers included baking tins, Mason Cash coloured mixing bowls (from The Rayware Group) and Russell Hobbs hand mixers from EPE. Kenny is “reasonably optimistic” for post lockdown trade, and hopeful that local customers will support the shop. “Some people have got used to buying things on Amazon and eBay but I’m encouraged that many people want to shop locally,” he acknowledges. Moreover, the town has a large elderly population that “are not affected by furloughing, have a bit more money to spend, and like to see and feel quality.”

The possibility of local tourism (as people cannot go further afield) may also benefit the shop, as well as its location “in the heart of golf country,” notes Kenny.

Top: Looking in through the large window of The Scullery.

Inset: Owner Kenny Mitchell inside The Scullery.

Ab O

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Mepal. A little more conscious together You want to take good care of yourself and the environment. Enjoying good food and drinks wherever you are, while reducing the amount of disposable packaging? Thanks to our On the go products your food will stay nice and fresh. Ranging from handy drink bottles to smart lunch boxes. For a genuinely healthier lifestyle you really want to be in control of what and where you want to eat and drink. No easier way to take along that fresh homemade salad, lovely sandwiches or that rich vegetable soup you made yesterday. And on top of that, most of our products are produced and assembled in the Netherlands.

For a small or large appetite A quick snack before playing sports or a wholesome salad for lunch? Taking along your own food is easy as pie with our snack and lunch pots. We have them in all shapes and sizes: for a small and large appetite. All pots are leak proof, so just place them in your bag and then (still nice and fresh!) back out again. After they have been used simply put them in the dishwasher, ready for the next healthy snack.

Pot range Ellipse

All together yet apart Leftovers from yesterday’s meal? Take it with you, no problem.

With two separate parts and extra little box with a small fork, the Bento in your lunch box keeps your lunch nice and fresh! The lunch box with Bento is sturdy and has a distinctive, smart shape.

Perfect for combining different small meals. So enjoy to the fullest!

Bento lunch box

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Very trendy and can be refilled!

Can you actually say that about a water bottle, that it’s trendy? You know what: we’ll do it anyway! This water bottle gives you a healthy refuel every day. Take your water with you everywhere you go. The bottle is available in two handy sizes (500 & 700 ml) and can easily be refilled, making it environmentally friendly. Oh, and it is 100% leak proof. From gym to workplace: drink whenever you want!

Water bottle Ellipse

NEW: Insulated range Ellipse Out the door bright and early? A hot cappuccino or cup of herbal tea within reach makes waking up just that little bit easier. Take your perfect wake up drink with you in our double walled stainless steel mug. Always on the go and busy, busy, busy? In that case it is extra important to take a moment to cool down with nice, refreshing sparkling mineral water! The sleek insulated bottles will keep your favourite drink nice and cool right up until the very last drop.

Just refill and off you go!

For more info please visit www.mepal.com or contact our UK agent Mistral Brands on 01264 336829 or info@mistralbrands.co.uk

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International retailer focus

Recognising the exceptionally high standards, this year’s gia jury selected six Global Honorees. PH takes a world tour of these inspirational retail superstars.

Inset: Impeccable merchandising at Tavola.

Global inspiration Customer focused: Tavola, United Arab Emirates

E

stablished as a family business more than 20 years ago, Tavola has 25 kitchenware stores in six countries in the Middle East, including its new flagship store in Dubai.

“When we opened that first store, there wasn’t a specialty store anything like it,” says Tavola’s deputy general manager, Wakami Saab. The retailer embraces the Middle Eastern cultural tradition of sharing delicious food with family and friends and has grown by listening to its customers’ needs.

Wakami and her team are now planning to invite customers to sit with the staff in groups that will evaluate new innovations and trends.

“This is long overdue and we will soon make it happen,” she says.

Tavola has a well-known training academy.

“Alongside bringing the best-in-class products to our customers, we aim to offer the best possible service,” confirms Wakami.

Tavola’s latest store in Mirdif City Centre, Dubai showcases products against crisp white walls and has dedicated demonstration stations so customers can experience products. Its interactive ZWILLING Digital Wall, not only provides extensive range information (including videos on the multi-functionality of products) but has a self-checkout mechanism so customers can buy and have products delivered to their home.

The studios where private lessons and demonstrations occur are also a major part of the Tavola success story, especially because privacy is paramount in the Middle East, Tavola recently ran a hugely successful campaign for a popular pressure cooker brand in the Gulf Region, with people sharing recipes that they had made with the pressure cooker. Working with over 20 influencers across six countries, Tavola reached more than 3 million people.

“Every influencer we chose catered to a different group of people and had a different message to be communicated,” explains Wakami.

Centre right: Winning displays – Sibler of Switzerland.

Inset: An interactive ZWILLING wall.

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World class Sponsored and organised by The Inspired Home Show and the International Housewares Association (IHA), gia (IHA Global Innovation Awards) is the global awards programme that recognises overall excellence, business innovation and creative merchandising in home and housewares retailing. Progressive Housewares is gia’s exclusive UK sponsor.

Following the cancellation of the gia awards event due to the coronavirus pandemic, the six Global Honorees were announced in a live-streamed presentation at the end of April. An international jury selected the six world champions from an exceptional line-up of outstanding national gia winners. All of the 32 national gia winners – including gia UK winner Jarrold of Norwich – were recognisd in a roll of honour.

The live-stream presentation also revealed the winner of the Martin M Pegler Award for Visual Merchandising: Sibler of Switzerland, plus the winner of the gia Digital Commerce Award: In&Out Cooking of Portugal.

The 2019-2020 national winners and the Global Honorees will attend the gia awards dinner held during The Inspired Home Show 2021.

See TheInspiredHomeShow.com/Explore/Awards/ gia-Excellence-in-Retailing

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International retailer focus

Streets ahead: Central Department Store, Thailand For more than 72 years, Central Department Store has been committed to “contributing to Thailand’s prosperity and enhancing the quality of life of its people.” The retailer’s Number 1 loyalty programme has 16 million active members (more than 20% of Thailand’s population) who contribute to over 90% of Central Department Store’s sales.

“We have created a bond with our customers – placing great importance not only on their needs, but also on their preferences through an everchanging competitive landscape,” says Natira Boonsri, president of Central Department Store. “We are a second home that transcends generations.”

With a network of stores, “ever-expanding digital channels and our customer engagement platforms – e-commerce, social commerce and e-ordering,” the retailer’s innovative approaches include digital personal shoppers.

In store, its Living House concept is a beautifully designed space where homewares and housewares combine with Michelin Guide Thai street food and other food and drinks outlets. “We converted 35% of our home department space into eateries, yet sales have increased by 20% and sales per square metre have increased to as high as 75%,” explains Natira. “We plan to add more eatery selections and adjust our merchandising to include more high-end brands in order to cater to our target customers.”

Central Department Store frequently hosts cooking demonstrations and workshops by famous chefs and other activities that are shared on social media. Live music and miniconcerts in the Living House area also entice customers to spend more time in-store.

The retailer has won numerous awards for its marketing campaigns. Its series of humorous viral story-telling video series in 2018 (“Work Hard, Shop Harder”) and 2019 (“Don’t Die Till That Day”) rapidly gained over three million views and 14,000 shares.

Central boasts a Customer Service Excellence training programme, and a C-Star Awards programme that gives rewards staff who have received the most positive customer comments. It also shares “impressive service stories” on its Facebook Workplace.

Above: Greenery and flowers enhance displays at Central Department Store.

Below: Natural beauty – part of the Kitchen and Dining offering at premium department store Isetan Shinjuku.

Inset: Well-lit and welcoming: PROMENU.

Modern hero: Isetan Shinjuku, Japan Isetan Shinjuku (part of the Mitsukoski Isetan Group - with a retail history that is steeped in heritage, dating back to 1673) describes itself as a ‘new era department store”, with a ‘highly designed store environment for high-end customers.” Its thoroughly modern customer experiences include wine tasting using drink-specific glassware and interior design consultations using 3D VR googles.

The Shinjuku Isetan Living Floor embraces aspirational lifestyle merchandising, with flowing sectors that include the Kitchen Dining Room, while the ground floor entices visitors with its pop-up stores.

High spending customers are rewarded with access to VIP lounges.

The feel-good factor: PROMENU, Ukraine Kitchenware and tableware retailer PROMENU (aka ‘professional menu’ – part of the MIRS Corporation) – places a strong focus on the emotional journey of its loyal customers. It is renowned for its educational programme, which, in conjunction with psychologists, assists staff in professionally profiling customers.

Profiling helps the retailer to better understand personality types, behaviours, motivators and what a person wants or needs. “We do not sell. We help to buy,” says Oleg Mykhaylenko, owner and ceo of MIRS Corporation.

Another of the company’s innovative approaches is called ‘Emotion Point’ – a concept based on research into a consumer’s journey and the ability for staff to shape the mood of the client, ensuring that they return for that same ‘feel-good’ experience.

“We’ve built our stores and services by identifying the true needs of our customers,” explains Oleg. “We have managed to achieve a feeling of comfort for our clients by asking them what is personally important to them, then we aim to fulfill their desires by creating offers for them and ultimately helping them to make choices that make them happy.” He adds: “We always convey the message to our customers that the main thing they need to achieve is a good mood, and that’s whether you’re preparing dinner for your beloved family, as a chef in a Michelin-starred restaurant or doing household chores.”

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ADVERTORIAL FEATURE

Plan for growth with RKW – your trusted partner in brand distribution, drop-ship and NPI Having the foresight to consistently stay ahead of the market and adapting to changing circumstances has always been at the heart of the RKW ethos. Now as the retail market moves into yet further unchartered territory and uncertainty NOW is the perfect time to be partnering with RKW and ensure your business wins in these challenging times

ABOVE: RKW continues to invest in infrastructure, with 750,000sq ft capacity across three distribution centres and market-leading drop-ship RIGHT: Rob Sutton set up RKW in 1989 with wife Su. It is now Europe’s No.1 SDA branded supplier with success in developing and distributing top brands

RKW has a 30-plus year pedigree in successfully developing and distributing top brands and products with a group turnover of £100m+. It is Europe’s leading distributor of small domestic appliances (SDA) and housewares , representing market-leading brands as well as its own branded & licensed portfolio including the likes of Tower, Black + Decker, Morphy Richards, Russell Hobbs, Swan, Numatic, Hoover and Breville.

Now is the time to look ahead. As stores begin to reopen and consumers adapt to a new way of life, the market is likely to be different and remain challenging. Consumers will look for retailers that best meet their changing shopping behaviour and to brands with products that meet their new lifestyles.

Whilst RKW has been flourishing during lockdown, it has also remained focused on ‘what next’. RKW and its branded partners have developed new SDA and Housewares products ready for launch in second half 2020, designed to meet consumers’ needs. Rob Sutton, Manager Director, comments: “We understood early into lockdown that the market was going to be different and in times of change it is the brands that drive innovation that really succeed in the long run. That was central to our approach and I am proud of the team who There are many reasons why top brands continue to put their have worked tirelessly, ensuring our new product roadmap is trust in RKW – the latest leading brands to sign up include The truly exciting as we enter the second Funky Appliance Company, SMEG BELOW: Tower expands its style statements each half of 2020.” and Lavazza, and whilst other brands season, including this stunning Cavaletto range and businesses have struggled in For retailers looking to identify new recent months RKW has flourished. product opportunities second half and beyond, the traditional routes RKW, with a Head Office in Stokeof trade shows and exhibitions have on-Trent, has continued to invest been completely decimated this and now has a 750,000sq ft year. To compensate and make capacity across three distribution sure retailers experience the full centres, offices in Hong Kong and extent of these New Product Mainland China as well as a marketInnovations, RKW has also invested leading drop-ship function which in extensive digital product processed 250% more parcels this catalogues and expanded its Head April than in April 2019. This means Office showroom with the latest the business has adapted quickly to products plus space to respect changing consumer behaviour and social distancing and visitors’ the growth of online. With a needs. dedicated sales force, unrivalled customer care and marketleading E-Commerce team, RKW offers excellent NOW is the perfect time to talk opportunities for branded to RKW to create plans for partners and its 5,000 success. If you are new to RKW retailer partners alike. email sales@rkwltd.com quoting 2020GROWTH in the subject OR RIGHT: SMEG is one of the latest complete the form on brands to sign up for exclusive www.rkwltd.com. Existing distribution with RKW customers planning the rest of FAR RIGHT: Relatively new SDA 2020 and beyond, contact your player The Funky Appliance Company has chosen to work with designated Account Manager.

The business is led by Rob and Su Sutton, who set up RKW in 1989, and their management team all of whom have long and significant experience in SDA and housewares. As well as leading in the UK, the company’s reputation continues to develop internationally too, with recent participation in the Frankfurt Ambiente exhibition offering new opportunities for growth.

RKW on distribution

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International retailer focus

Treasure hunters: Few and Far, Australia Danny and Tara Solberg – the owners of Australia’s homeware store Few and Far - collect and curate beautiful, meaningful pieces to enhance people’s homes and lives. The slogan for the business is ‘ Bringing the World Home’.

“We travel the world looking for inspirational pieces that tell stories of different cultures that we can mix with modern pieces to create timeless interiors,” explains Tara. “We also love learning about different cultures and traditions and seek out individual pieces with soul that tell a story or spark a question.”

The store is a unique setting, renovated from an old building that used to accommodate four stores. Its entrance evokes wonder and curiosity. and provides a perfect setting for Instagram posts.

The ‘storytelling’ brand has a powerful presence online and in social media. Even its delivery trucks are adorned with inspiring travel imagery and beautiful product photography. Few and Far champions recycled, reclaimed, hand crafted and one-off unique designs as well as brand new pieces of kitchenware and tableware – inspiring its customers to furnish eclectic and imaginative interiors.

Inset: Kitchenware enticingly presented on the shelves at Few & Far. Left: The evocative entrance to Few & Far’s bricks and mortar shop.

Scents of success: Reina Batata, Argentina Reina Batata’s flagship store in Beunos Aires (founded in 2003, with 25 franchises around the country) is “a landmark boutique bazaar” offering a huge variety of designer tableware, kitchenware and home furnishing.

After entering a concealed semi-open entry point, “Visitors are surprised by its immensity: an old general store dating back to the early 20th centre that keeps original exposed brick wall that reminds of our grandparents’ house,” says ceo Frederico Baigun.

Paying attention to detail and making use of all the senses, Reina Batata fills the store with its signature fragrance, based on a typical Argentinian crème caramel dessert. Before closing the packaging of online orders, “We spray them with our flagship scent so the customer can re-live the experience of having visited Reina Batata,” explains Frederico.

A dedicated enclosed area of the store regularly hosts activities including workshops with celebrities and influencers, product launches and demonstrations by renowned chefs, cobranding activities and private dinner parties. When not in use for events, the area is open for customers to sip coffee or for their children to play and draw.

Reina Batata’s innovative practices include the installation of facial recognition cameras to measure the frequency of visits and create customer marketing packages, as well as enabling staff to learn names and buying habits in order to personally greet and help returning customers.

“The cameras also analyse hot zones providing guidelines on how to rotate products and understand where top sellers are in the store,” notes Frederico.

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Above: Reina Batata is hidden behind a semiopen entry hall where a classic car is exhibited.

Left: Merchandising includes homely farmhouse furniture.

A world of flavours is opening up to you...

Welcoming organic flavours into your home with Veritable indoor gardens. The completely automatic lighting and watering system results in fresh, regular, optimum harvests to accompany the simplest of dishes. Reconnect with nature and discover the power of home-grown produce.

A combination of blue and white LEDs have been selected for increased plant growth and flavour intensity.

Simply fill the water reservoir and it will provide regular irrigation, automatically and silently for 1-4 weeks. When the water runs out, the intelligent LEDs will slowly pulse, reminding you to refill - never forget to water the plants again!

Each garden includes our patented LingotÂŽ refills, containing all of the essential elements, nutrients and seeds for continuous growth for 4-6 months.

When it’s time to refill, choose from over 70 different creative aromatics, varying between herbs, greens, baby vegetables, small fruits, edible flowers, and Asian flavours.

Introducing our 3 different ranges and 2020 brings the release of our smaller, compact version - EXKY, allowing you to grow up to 2 different LingotsÂŽ at the same time.

AROMATICS

For more information visit www.inthehaus.co.uk

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Market focus

Whether it’s the perfect G&T, some chilled Sauvignon Blanc or a Mojito Mocktail, the glass you are sipping from can make all the difference to your enjoyment.

PH reveals some exciting developments and up-to-the minute trends in glassware.

Sip

sensations Right: A nonalcoholic Sorrel Cooler using the R&D Highclere Hi-Ball and R&D Highclere Tumbler from Royal Doulton.

H

ot news! EP Brands has brought together a leading crystal glass manufacturer and the celebrity sommelier, Olly Smith for a new range of drinks specific, experienceenhancing glassware especially for ‘Wine, Fizz & Beer’.

Steve Platt, managing director for European Product (EP) Brands acknowledges how consumer demand has evolved: “We are seeing real progression in the market for glassware that gives the consumer the ability to ‘create an experience’ with their drinks. With the driving force of social media giving individuals a global platform to demonstrate and share with ease which glasses are made for which drink, and how you can unleash so much creativity, push boundaries and fashion new ideas for drinks and glassware.”

He emphasises: ”The demand has evolved from more than just design and style.

Consumers want to know how to elevate their experience. We find tasting notes on a wine list, why not wine tasting notes on sets of glasses?”

“We have developed and delivered this concept bringing together the largest pulled stem crystalline manufacturer in Europe, Stölzle Lausitz, and the UK’s leading creative sommelier, TV presenter, Daily Mail columnist and author Olly Smith to create Wine, Fizz & Beer glasses that enlighten and push the creativity boundaries for the consumer,” Steve reports.

Speaking about this unique co-branding project, Olly Smith comments: "Picking the perfect wine glass can boost your wine experience to the next level. These glasses are designed to bring out the greatest value of all your enjoyment."

Meanwhile, at Royal Doulton (part of the Fiskars Group), glassware development reflects the growing interest in spirits, cocktails, and ‘mocktails’, with demand for glassware rising over the past few months, confirms Samantha Walters, communications manager for Fiskars UK. She also recognises the increase in “people searching for drink recipes to try at home.”

Samantha describes the brand’s latest

Inset: Celebrity sommelier Olly Smith has created a range of glasses with Stölzle Lausitz from EP Brands.

R&D Collection as a “cosmopolitan range of crystal-cut glassware designed to recreate your favourite bar’s drink list; perfect for enjoyable experiences in the home, whether relaxing and appreciating fine spirits or inspiring your inner mixologist – which is very relevant in the current climate.”

With three different patterns - diamondcut Highclere, water-drop Neptune, and “retro-modern” Radial - the R&D Collection provides “timeless designs” in “perfectly weighted shapes that enhance the drinking experience,” states Samantha. It is also perfect for gifting with graphics and photography that “perfectly encapsulate the renaissance and growing consumer interest in specialist bars and spirits,” adds Samantha KitchenCraft’s marketing and PR Inset: It is easy to see which glass is manager Katrina Lawton highlights yours with the that: “Individual style is coming Cheers range by Mikasa from through strongly, and although gin, KitchenCraft and spirits in general are still very on trend, rum and cocktails are hugely on

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Market focus

One glass fits all?

“There is a mix at the moment with regard to trends in glassware – for example there are those who still love to have drink specific glasses such as large balloons for gin and then those who are following the trend for more universal glassware where one shape fits all,” observes Keith Nye, managing director of Tradestock. He reports: “Our latest launches reflect both trends with the introduction of a number of ranges to our iStyle My Home brand offering the ultimate in choice and versatility.

The iKonic Collection, features a hugely versatile range of exquisite handmade glassware, with 13 different shapes in different capacities for absolutely any type of drink. iKonic offers a unique take on glassware with each piece being referred to by a number which corresponds to the capacity, rather than by a name.

Our renowned iKonic 52 glass boasts a playful, yet sophisticated shape, with an enchanting reflective teardrop effect between the bowl and the chunky stem. It lends itself to all kinds of drinks, as does the hugely on-trend and versatile stemless iKonic 50 and the generous iKonic 54.

Advancements in technology and manufacturing processes also allow for the introduction of different techniques to offer a point of difference, for example the iKonic 52 is also available with several exciting finishes such as sophisticated colour sprays in the base of the glasses, all-over pearlescent lustre spray treatment to bowls and an optic design, all of which add a further level of sophistication and uniqueness.

We also distribute the renowned La Rochère brand in the UK and amid many new lines is the introduction, to the iconic Napoleon Bee collection, of tumblers and wine glasses in very on-trend shades of purple and blue.”

the rise, the likes of prosecco, wine, cocktails and craft beers are still in there.” She continues: “What makes these drinks a little different can be the glassware they are served in – very drink or drink style specific.”

Katrina adds that consumers are no longer looking to have pristine matching glassware but are veering towards individuality and quirky style, as can be seen with the company’s new Cheers crystal glassware collection from Mikasa. “The collection is precision-etched with

different complementary designs, such as dots, lines and swirls, meaning that guests can easily identify their own glass - of significant importance right now,” Katrina explains.

Following a “very strong performance in 2019,” the glassware ranges from The DRH Collection continue to expand, with unique pieces in a “combination of colour and clear glass,” notes managing director David Holmes. He explains: “Our focus has been on mouth blown ranges targeted at the more premium end of the market as this is

Pushing the boundaries: colour-changing glass “The past decade has been exceptionally difficult for suppliers and retailers alike, with global shifts in consumer buying,” reflects Steve Platt, managing director of EP Brands, noting that there have been significant manufacturer closures and therefore a contracted supplier base.

However, Steve notes that: “European Product Brands’ suppliers have a long-standing history of success and stability.” One of the major global manufacturers in its portfolio is Giovanni Bormioli’s Italian glass company Cerve Group.

Cerve Group has expanded and invested significantly with the purchase of the 180-year-old Voitsberg glass factory under the new branding of Technoglas. Steve reveals some ground-breaking technology that will see the launch of innovative glassware next year, helping to create “an enhanced drinking experience for the consumer.”

He explains: “From 2021 Giovanni Bormioli will reinvigorate the UK market with fresh and creative conceptual ranges that meet the global demand for glassware. With Cerve further pushing the boundaries of glass decoration to meet the growing demands of the consumer, we now produce and supply decorated glassware that is not only produced in organic and ceramic colours, but are also decorated with innovatively dishwasher safe ink that is thermo colour, meaning it changes colour when either a hot or cold liquid is poured into the glass.”

Above: The DRH Collection’s Cathy Nghyen and Neville Singer hold glasses in the Black Peacock range at Spring Fair 2020.

Top right: The generously sized iKonic 54 glass from Tradestock.

Inset: Some of Bormioli’s decorative glasses from EP Brands.

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where we are seeing the greatest opportunity for our style of designs.”

David acknowledges popular shapes: “We are bringing in shorter ranges, focusing on stemware more than tumblers, with the greatest demand still being for the ‘gin’ glass – although we understand that many consumers are just using these as a wonderfully over-sized red wine glass!” He highlights the continued demand for drinking ‘fizz’ in style: “The classic flute/prosecco glass continues to perform well, although we have also seen a good rise in demand for more of a coupe/saucer champagne that we introduced 18 months ago.”

It seems that when it comes to showstopping drinkware, there is plenty of progress to raise a glass to!

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Exclusively preview Right: The Business Design Centre is the usual home of the Exclusively Show.

Below: Cookware launches at Exclusively Digital.

Welcome to Exclusively Digital 2020 Packed with new products and fascinating webinars, Exclusively Digital will unleash innovation and provide invaluable insights into trends and sales-boosting strategies. PH explores what's set to hit our screens.

J

uly 6 sees the opening of Exclusively Digital, the British Home Enhancement Trade Association (BHETA)’s innovative 2020 replacement for its popular Exclusively Show, which was cancelled because of the Covid-19 pandemic.

The Exclusively Show, which usually takes place at London’s Business Design

Centre in June, brings together 130 housewares, tabletop, small electrical and gift suppliers and some 300 brands; and promotes them to a database of 5,000 UK and international buyers, journalists, bloggers and influencers.

Instead, Exclusively Digital will take place on the Exclusively website and take the form of a showcase of new and

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innovative products which would otherwise have been on display at the live show. All the exhibitors booked into Exclusively 2020 have been invited to take part at no cost.

Exclusively Digital has been heavily promoted to buyers and the media; and ‘turnout’ is expected to be large as the industry comes together to showcase excellence. Exhibitors have uploaded pictures of up to five products or product ranges not previously seen by buyers via the Exclusively exhibitor portal, together with press releases and videos.

Buyers, journalists, bloggers, and influencers visit the profile pages, through which they can get in touch with each exhibitor directly.

Jo Evans, head of marketing at Spontex said: “Attending Exclusively is one of the key highlights in our calendar so we were delighted when we heard that the format was being cleverly adapted this

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Exclusively preview

year to go digital, giving us a great opportunity to showcase our brand and share our new products.”

The Exclusively Digital promotional campaign has included emails, social media posts and trade advertising and editorial; as well as an interactive flip book featuring hero products, online versions of Exclusively’s popular ‘trend talks’ from trend forecaster, Scarlet Opus and ‘trend hub’ videos.

The show’s marketing manager Steve Richardson explained: “Exclusively Digital is going to be a vibrant, busy and commercially productive showcase.

We’ve turned exciting features of the traditional show such as the seminar schedule, trend talks and media hub into their online equivalents and added new attractions such as the Launchpad, especially for new products from smaller companies taking part in Exclusively for the first time. The whole ‘event’ will be a collaborative celebration of the brilliance and the resilience of the industry.”

Commenting on Exclusively Digital, Will Jones, chief operating officer of BHETA and chair of Exclusively said: “The

Inset: Some of the tableware at Exclusively Digital.

decision to cancel the live show and return in 2021 was the only responsible one we could make, but Exclusively Digital is going to be a great success in its own right, as well as being the only sensible alternative. It has already received tremendous support for the

industry and it’s going to be a fantastic event.”

• For Exclusively Digital content see www.exclusivelyshows.co.uk.

• For further information contact the BHETA member services team on 07946 078566, on email na@bheta.co.uk

The week’s webinars Exclusively Digital is offering visitors and exhibitors a week-long programme of webinars covering the effective use of social media and the latest trends as identified by trend forecaster Scarlet Opus.

Independent retailers: How to engage with social media influencers to increase your sales Presented by Richard Watts, Exclusively Show team on Monday and Friday Full of practical advice and simple strategies, this webinar is designed to help independent retailers connect with those driving the trends and hot topic conversations across social media. With a focus on Instagram, this session will be a great introduction to those who are looking to build upon and increase social media audiences organically with minimal investment. Taking a creative approach to make sure you stand out from the crowd, Richard will be looking firstly at how to easily identify digital influencers - specifically relevant to your business - and how to engage with them on both a local and national level.

Offering expert know-how for producing creative output and original campaigns to retain current audiences and increase followers, he will be discussing the benefits of building an influencer collective to help drive traffic to the website, or footfall in-store; and ultimately, to increase product sales.

Running time 20 mins + Q&A time (10mins) Total 30 mins.

Exclusively Trend Talks: key buying trends for 2020/21 – Soul Searching & Earth Age Presented by Phil Pond, Scarlet Opus on Tuesday, Wednesday, and Thursday These two design-led trends will provide a real insight into what consumers are looking for this Christmas and into 2021.

Soul Searching is a summer journey of self-discovery as consumers seek liberation from life’s problems. Earth Age is about nurturing human qualities as we spin into the future, awed by the potential of artificial Intelligence and developments in space exploration.

Running time 40 mins + Q&A time (10mins) Total 50 mins.

Exclusively Trend Talks: Key buying trend for 2020/21 - Eco-living This trend is a pact between people and planet; readdressing our environmental impact; via unconventional approaches and applications that harness the power of science and technology.

A move towards the natural environment and the built environment merging to act as one organism.

Running time 20 mins + Q&A time (10mins) Total 30 mins.

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Below: Scarlet Opus’ Phil Pond.

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Exclusively preview

Inset: Influencers at Exclusively 2019 included Lynsey Queen of Clean.

Right: Spice Kitchen is part of Launchpad.

Below: Influencer Jo TaylorTunnicliffe at the Brand Showcase.

Introducing Launchpad

The rise of the influencers With its traditional mix of new products and housewares industry initiatives now translated into their online equivalents for Exclusively Digital, suppliers need to include social media influencers and bloggers into their marketing mix.

Richard Watts, who is a key link into the influencer world for the Exclusively show, will be delivering webinars on how crucial relationships with both traditional journalists and influencers are, not only to consumer buying trends, but also to actual purchases.

He explained: “Looking back over the last two years alone, the role of consumer public relations within a brand’s marketing mix has really transformed beyond recognition. The growing army of social media influencers, bloggers and vloggers feels like an unstoppable force, which none of us in the housewares industry should ignore. Every day now, I am working on a gifted collaboration, or a paid partnership with an influencer (or their agent).”

Richard continued: “The leading influencers are now represented by the biggest talent agencies in the country, sitting alongside the biggest names in television, radio, and music! Who would have imagined until recently that social media stars would become such lucrative revenue generators they are now?”

He acknowledged: “Having said that, shifting all the effort away from print and traditional broadcast in favour of digital is not a clever move. Print and traditional broadcast remain a vital part of the mix within the lifestyle sector with some magazine titles even seeing a growth in readership, as consumers turn to a glossy mag to unwind and escape their digital devices for an hour or two. In the same way that the vinyl record industry has seen a resurgence, many in the media believe this escape to a place of 'calm' will evolve even further in the magazine industry.

Besides, alongside their online portals, print titles are still a ‘go-to’ for expert advice within the lifestyle sector, seen as trend drivers by both consumers and indeed housewares industry buyers alike. The latter turn to the pages of key titles to inspire what they stock in-store, because they understand consumer demand is being driven by what they see on these pages.

“The role of online influencers and social media is undoubtedly still growing however – and here to stay - and I would advise any doubters who still consider it all just hype and smoke without the fire which will eventually disperse, that the evidence suggests otherwise. Social outlets such as Instagram allow a brand to track the success of a campaign in much more detail than ever before. Unlike a feature in a print title, there is tangible data to analyse and assess the success of a social influencer campaign and ultimately the sales it generates. From Google Analytics tracking and reporting web traffic, to Instagram Insights for example, marketeers can follow consumer actions like never before and measure PR campaigns by tracking a consumer’s online journey to the purchase basket.

Concrete analytics are becoming more and more sophisticated every day in terms of assessing sales. Moreover, every campaign and collaboration can inform, build-upon and inspire the next.

“So, it's never been a more exciting time for the public relations industry to get creative across all media channels, something that Exclusively champions in its Brand Showcase feature. By liaising at the show with the widest variety of consumer journalists and influencers, the Brand Showcase ensures exhibitors get the best of both traditional and digital worlds.

The fluffy days of 'Ab Fab' PR being all parties and lunches are officially over! Consumer PR has just got very serious, not only in brand building and communications, but in driving sales too.” * Richard will be hosting two webinars in Exclusively Week on Monday 6 July at 2.30pm and Friday 10 July at 10.30am, entitled, “Independent retailers: How to engage with social media influencers to increase your sales”. Go to www.exclusivelyshows.co.uk for sign up details.

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BHETA’s 2020 Exclusively Digital sees the debut of a new Launchpad initiative, which showcases products from smaller manufacturers and suppliers in the housewares industry. With the live show’s proven track record for enabling established brands to get in front of buyers and the media, the idea of the Launchpad is to do the same for companies who have not previously been involved with Exclusively.

Originally planned as a shell scheme area at the live show, the Launchpad is now a specifically curated area of the Exclusively Digital website, benefitting equally from the extensive promotional package which is available to all exhibitors. Brands participating include Bee Bee Wraps, Bakedin, Designer Fragrances, Fixits.com, Newey & Bloomer, Noveltea, Paxton & Whitfield, Ross & Ross Gifts, Scoof, and Spice Kitchen (pictured).

Will Jones, chief operating officer at BHETA and chair of Exclusively said: “One of the unique aspects of the Exclusively show is that it has always provided a level playing field for large and small brands.

Our Launchpad initiative allows the newest and the smallest businesses to get in front of some of the industry’s most significant buyers. From a buyer and media perspective, it helps retailers, journalists and influencers find something that little bit different, which they are unlikely to have been seen before.”

Below: Noveltea – featured in Launchpad.

HuskiHome.co.uk @huskihome

Repurposing natural waste into beautiful, sustainable homewares.

Melamine, BPA & silicone free

www.microplaneintl.com info@microplaneintl.com T: +49 (0) 40-8971 286 0

Heatresistant & durable

Reduces single-use plastic

Repurposed natural materials

View our full range of eco-friendly products at HuskiHome.co.uk

STUDIO BASKETS N O W AVA I L A B L E I N P I N K AND NINE NEW SIZES

+44 (0)1282 687 030 sales@whatmoreuk.com www.whatmoreuk.com

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Exclusively preview

The trends for 2020/21 which Scarlet Opus will be exploring at Exclusively Digital are:

Scarlet Opus reveals top trends Scarlet Opus’s trend forecasts have become a popular attraction of Exclusively over the past few years; and this will be no different at Exclusively Digital. Online versions of the trend tours and the seminars will be big features of the Exclusively website from July 6, including a buyer’s guide for the most ‘on trend’ products being showcased.

There will also be daily webinars through Exclusively Week showing buyers ‘What’s on Trend for 2020/21’, videos presenting key products from Scarlet Opus’ extremely popular ‘Trend Hub Display’, and coverage in the flipbook and consumer press.

Phil Pond who will lead the webinars explained the importance of understanding the trends for buyers and influencers and equally, how important it is for suppliers to use trend forecasting as they design and curate future product ranges. “Understanding the causes of trends, why and what they are gives retailers insight into how customers are feeling and what they might want around them. That enables them to tailor an in-store experience using the materials, colours, patterns, and shapes that satisfy prevailing needs and desires, which will in turn attract and engage consumers and encourage purchase.”

Eco-living

Earth Age Awed by the potential of artificial Intelligence and developments in space exploration, we take time to nurture our human qualities, taking us back to the basics and embracing the universal values that bond us together. There is a primal energy to this grounded aesthetic that boasts genuine connections with the earth alongside the integration of technology. Ancient cultural beliefs, spiritual practices and simple rituals are reframed for modern sensibilities, offering protection, restorative qualities, and stillness.

This trend is a pact between people and planet; readdressing our environmental impact; via unconventional approaches and applications that harness the power of science and technology. A move towards the natural environment and the built environment merging to act as one.

Designers, architects, manufacturers, and retailers are the facilitators, but consumers are ultimately the agents of change, adjusting their behaviour to the needs of the planet. From ‘reversible design’ systems to biodegradable material innovations, conscientious creatives utilise resources, rethink waste, and consider manufacturing processes. This is the time to be audacious.

This is the time to be a force for good.

• The Scarlet Opus webinars take place daily throughout the week of Exclusively Digital (see timetable).

Top left, above and bottom left: Scarlet Opus’ mood boards.

Exclusively ‘Live’ returns in June 2021 The live Exclusively show will return on 15 June and 16 June 2021 at the Business Design

Soul Searching On this summer’s journey of self-discovery consumers seek liberation from life’s problems. In a world of negativity and uncertainty we choose to escape to find beauty and contentment.

Wellbeing retreats and temples provide inspiration for relaxed lifestyles and décor as people look to improve their emotional, physical, and spiritual health. In the search for greater meaning, understanding and freedom, we transform our homes and outdoor spaces into personal retreats, where we can nurture ourselves and cultivate happiness.

Centre, with bookings already being taken as BHETA carries over exhibitor support and financial commitments. Marketing manager Steve Richardson explained, “We already have 81% of space sold for 2021 with a whole year to go; and there is enormous excitement about the live show’s return, as well as for 2020’s digital version. It’s a real confirmation that the housewares sector still wants a physical opportunity to showcase products and network with the industry.”

However, Steve added that (thanks to the high level of support that Exclusively Digital has received from exhibitors, buyers and media): “It’s certain that when the live show returns in 2021, it will retain a significant online presence as well. In fact, we plan to blend the best of ‘live’ with the best of digital and ensure that Exclusively is more exciting and stimulating than ever – and for even more people.”

Right: Chef Jeremy Pang at Exclusively 2019.

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The SMART Choice

SMART Voice Egg Steamer

SMART Samosa Maker SMART Bacon Express

www.smartworldwidefun.com @SMARTWorldwide1

@SMARTWorldwide

smartchoice007

SmartWorldwidefun

For details of the full range of Party Time Collection, please contact pauline@nordicware.co.uk T: 01543410400 M: 07787563830

Collapsible Bottle

This shape-shifting wonder holds a whopping 590ml of liquid when full, and collapses down into a neat bundle to drop in your bag once finished - Sip, Stow, Go.

Contact: sales@auteurlimited.co.uk Phone: 01869 338751

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PRODUCT PREVIEW Ewbank is proud of its heritage; a story which began with the ever carpet sweeper sold in the UK designed and built in our Lancashire factory during the 1880’s. As well as its traditional sweepers, Ewbank now deliver a diverse collection of home cleaning equipment, with products ranging from cordless vacuums and hard floor cleaners to polishers, mops and shampooers; all of which have been created to combine design, performance and reliability.

Pik-A-Pak Tel: 01473 271272 E-mail: sales@pikapak.co.uk Web: www.pikapak.co.uk Stand EH264

The Soma Ceramic Mug is beautifully designed in double-walled ceramic, upholding the pure taste of your drink, in three colourways, with a leak-proof bamboo lid. With a easy to carry design, this mug holds 355ml/12oz of your favourite drink, with a leak-proof lid and double wall insulation keeping your drinks hot, and allowing you to travel at ease and take your drink from your commute to your desk.

Auteur Tel: 01869 338751 E-mail: sales@auteurlimited.co.uk Web :www.auteurlimited.co.uk Stand EH265

Founded in 1903, Newey & Bloomer is the original British manufacturer of the truly exquisite Simplex Kettle range. These authentic kitchen essentials are still made by hand from the highest grade of copper to the same exacting standards in Birmingham. The longevity and timelessness of these kettles means this investment is something that will stay in your kitchen for generations. The signature birdsmouth spout delivers a perfect pour every time and is perfect for making pour over coffee as well as topping up the teapot.

Newey & Bloomer Tel: 0121 285 5600 E-mail: enquiries@neweybloomer.com Web: www.neweybloomer.co.uk Stand EH510 Add a touch of style to your tabletop with Sabichi’s stoneware dinner sets. Inspired by modern homes and contemporary living, this new blue reactive glaze dinner set is simple, yet sophisticated in colour and texture. Whether you are hosting a dinner party or just having a family meal, our new dinnerware will make it a perfect dining experience from a comfort of your dining room. The set includes dinner plates, side plates and bowls.

Sabichi Homewares Tel: 01909 544570 E-mail: thehomemakers@sabichi.co.uk Web: www.sabichi.co.uk Stand EH214

Combining feminine and elegant designs with Denby's ceramics expertise, the Monsoon Home Collection showcases a stunning range of statement tableware.

Distinctive decorative patterns from the Monsoon fashion textile archive are reinterpreted onto fine china to create a stylish and contemporary feel. Glassware and accessories complete the look.

Denby Brands Tel: 01773 740770 E-mail: showenquiries@denby.co.uk Web: www.denbypottery.com Stand EH352

The EKO Galleria Sensor bin is a hygienic, no touch solution to household or kitchen waste disposal. Simply wave your hand over the bin for automatic open and close, keeping your hands clean and germ free at all times. Also useful when sitting down applying make-up, and ideal for wheelchair or disabled users. The inner bucket is made of fully recycled plastic - and the range is also available as a modular system for easy waste separation.

EKO Utility (UK) Tel: 01525 611001 E-mail: info@ekohome.co.uk Web: www.ekohome.co.uk Stand EH445

Haden’s latest Highclere collection brings retro glam back as vintage flair in home deco, is still going strong into 2020. The vintage inspired Highclere range combines a timeless feel with sophisticated features. These quintessentially British kettles and toasters are influenced by stately homes of the past. Whether you love all things retro or enjoy great style and design, Haden’s Highclere collection has it all.

Haden Tel: 01909 544570 E-mail: info@hadenappliances.com Web: www.haden.com Stand EH214

Combining James’s passion for great food with Denby’s ceramic expertise, the Denby James Martin Collection creates a touch of restaurant theatre in the home.

Denby Brands Tel: 01773 740770 E-mail: showenquiries@denby.co.uk Web: www.denbypottery.com Stand EH352

FixIts was founded to empower people to repair their everyday items, giving them a new lease on life instead of being thrown away. Simply dunk FixIts in kettle boiled water for around a minute and watch it change from rigid to flexible.

Remove from heat, pinch off what you need and get fixing. Manufactured in the UK and made from an eco-friendly bioplastic, FixIts are an endlessly reusable, fast, non-toxic solution for repair.

Fixits Tel: 020 7278 0512 E-mail: info@fixits.com Web: www.fixits.com Stand EH518

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COMPLETE KNIFE KNIFE SHARPENING SHARPENING COMPLETE 1

Z WZWILLING I L L I N G ®®SharpBlock SharpBlock

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Quick, easy knife maintenance every time you use the block With the ZWILLING your knife is maintained everycongue, time thatneque it’s withdrawn from sollicitudin, and returned to the The self-sharpening knifeSharpBlock, block consectetur adipiscing elit. Mauris vitae pulvinar velit block.

Ceramic sharpening inserts inside each slot for straight edged knives maintain the correct cutting edge efficitur ipsum, vel pretium velit arcu eget neque. Integer molestie tellus non tincidunt pulvinar. Etiam euismod vel. angle, keeping the knives sharp for a lifetime. It’s simple, saves time and is automatic, so no more dull knives and no worrying about sharpening at the wrong angle on steels or whetstone.

Six SharpBlocks available, MSRP price range £199 - £449.

Contact ZWILLING on 0845 262 1713 or sales@zwilling.co.uk for sales enquiries.

ZWILLING® SharpBlock Knife Block ZSelf-Sharpening W I L L I N G ® SharpBlock

Self-Sharpening Knife Block

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Simple, effective knife sharpening for European & Japanese blades TheThe V-Edge pull-through knife sharpener is easy to use and gives outstanding results.

It comes with V-Edge pull through knife sharpener consectetur adipiscing elit. Maurissharpening congue, neque vitae pulvinar sollicitudin twourna sets vitae of adaptors, one for European blades and one for Japanese knives so both types of knife can be easily vestibulum. Nunc sit amet nisi at nisl posuere venenatis eu a urna. Lorem ipsum dolor sit amet, consectetur. maintained at the correct cutting edge angle. Three different grains of ceramic sharpening rods can be fitted; coarse, medium and fine - for re-sharpening dull blades, maintenance and fine honing.

V-Edge MSRP £69.95, Pair of replacement sharpening rods MSRP £9.95.

Contact ZWILLING on 0845 262 1713 or sales@zwilling.co.uk for sales enquiries.

ZWILLING® V-Edge Pull-through Knife Sharpener Z W I L L I N G ® V-Edge Pull-through Knife Sharpener

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The versatile hand-held blender which can do much more than a food processor

Distributed in the UK by Burton McCall ltd E: sales@burton-mccall.com / T: 0116 234 4611

METAL PRESS CONE FOR ALL CTITRUS FRUITS

EVERY DAY A GLASS OF FRESH ORANGE JUICE

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ORANGES

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Practical, durable food containers, made in Barcelona from high quality BpA free Polypropylene. Versatile and available in several different sizes, ideal to transport and store foods keeping them fresh for longer. Reducing your carbon footprint, they are reusable,stackable and comprise two detachable parts, making them ideal to serve directly at the table or picnic as an individaul platter. Compatible with dishwashers, freezers and microwaves.

Tatay Tel: 07508 754687 Email: info@tatay.com Web: www.tatay.com Stand EH425

Introducing ReNew to the Brabantia product family, a brand new collection of bathroom beauties – from soap dispensers to squeegee and scales, and from toothbrush holders to soap dishes and bathroom caddies. Twelve different, highquality products in Dark Grey and White to make your bathroom an oasis of style.

Get one or get them all to create true bathroom bliss.

Brabantia (UK) Tel: 01275 810600 E-mail: info.uk@brabantia.com Web: www.brabantia.com Stand EH446

PushPan is the world’s first watertight loose-based cake pan. The multi award winning design has a patented silicone seal making it 100% leak-proof. With no need for liners, they are very easy to use, and are ideal for runnier mixes like cheesecake – no fiddly spring or unsecured loose bottom. Even heat distribution, so no hot spots, oven safe to 230°C and freezer safe. Available in a large range of shapes and sizes in non-stick and aluminium.

Whatmore UK Tel: 01282 687030 Email: sales@whatmoreuk.com Web: www.whatmoreuk.com Stand EH110

The Ashley Thomas Collection accessorises your home beautifully with a unique whimsical look. Ashley’s signature style co-ordinates colourful mix and match, vintage inspired designs, with the ethos of making a house a home.

David Mason Designs Tel: 01246 260500 E-mail: info@davidmasondesign.com Web: www.davidmasondesign.com Stand EH276

Say goodbye to sandwich bags and throw away wrappers, enjoy your lunch on the go. Snack’n’Go is perfect for your fruits, nuts or treats, with a Velcro fastening strip to secure the bag. Snack’n’Go features a easy to clean wipe down surface , perfect to use each lunchtime – no rubbish, just rinse and reuse! Be a champion of the wasteless lunch.

Auteur Tel: 01869 338751 E-mail: sales@auteurlimited.co.uk Web:www.auteurlimited.co.uk Stand EH265

New Beka cookware rnage: Maestro, for those who aim for the best! Each item in the Maestro range is tailored and carefully designed to fit its own special purpose. Suitable for all heat sources including induction. Dishwasher safe and oven proof! A unique and contemporary design with great functionality.

Allinox Tel: +32 56 67 46 80 E-mail: info@allinox.be Web: www.allinox.be Stand EH242

Borough: Inspired by communities globally who enjoy entertaining and socialising locally, the 17-pieces of this innovative and versatile wine and bar collection were created with a refined aesthetic and distinctive shapes. Fine stems, flatter feet and carefully proportioned bowls have been incorporated into a modern design.

LSA International Tel: 01932 789721 E-mail: sales@lsa-international.co.uk Web: www.lsa-international.com Stand EH447

New to the UK BeeBAGZ™ beeswax food storage bags from Canada. Eco-friendly, reusable, plastic-free, made from all-natural products, they’re naturally breathable, keeping food fresher for longer! On the go or at home, they’re perfect for fruit, veggies, sandwiches & snacks or toys, stationery & toiletries. BeeBAGZ™ are a safer convenient option to plastic. A percentage of profits at BeeBAGZ™ Canada goes to 1% For The Planet & other good causes.

PHA Kitchessentials Tel: 0151 651 2265 Email: sales@phassocs.co.uk Web: www.addis.co.uk Stand EH128

Jeray's will be exhibiting new products from within the Final Touch, Bar Bespoke and Oliphant brands which will include Final Touch Stainless Steel Drinks Dispensers, Bar Bespoke Straw Dispensers, Diamond Shot Glasses and Beer Tube Glasses plus the new Oliphant Hen House Egg Store, Dog Tidy and Cricket Scoreboard desk tidy.

Jeray Original Tel:: 01494 766566 Email: sales@originalproducts.co.uk Web: www.originalproducts.co.uk Stand EH140 PROGRESSIVE

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Lyon

Meet Lyon, the latest member of the Tramontina Cookware family.

This versatile cast aluminium collection adds yet another substrate to join our cast iron, stainless steel, tri-ply and non-stick ranges.

Phone: +44 (0) 20 3176 4558 - Email: contact@tramontinauk.com Tramontina.com

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Charles Bentley successfully launched its PLASTIC FREE RANGE in partnership with the Marine Conservation Society with many of the UK’s leading high street retailers in 2019. Charles Bentley is pleased to announce that its PLASTIC FREE RANGE now offers an even wider selection eco-friendly options for home cleaning - each made from highquality, natural materials helping take a step forward to a more sustainable future.

Charles Bentley & Son Tel: 01509 232757 E-mail: sales@charlesbentley.com Web: www.charlesbentley.com Stand EH346

Tala has earned the trust of millions of home cooks since 1899, supplying long lasting bakeware, icing and kitchenware. Tala Performance is the quality bakeware choice.

The superior non-stick coating means it is super easy to clean, bakes are effortlessly released, and it is safe to use with metal utensils. Manufactured from commercial weight steel it will stand the test of time. We have now added even more new items to the range.

George East Housewares Tel: 01728 833400 E-mail: customerservices@george-east.com Web: www.george-east.com Stand EH277

City Look Imports s a UK based importer and distributor of high quality kitchen textiles and accessories. Our Cooksmart brand is a creative mix of inspirational and practical kitchen textile and accessory essentials. The new design introductions for 2020 include: our eco-friendly organic cotton collection - Bumble Bees, Hummingbirds, Purity, Curious Cats, Curious Dogs, Country Animals and Forest Birds.

City Look Imports Tel: 01772 704080 E-mail: sales@citylookimports.co.uk Web: www.citylookimports.co.uk Stand EH283 Dualit's EcoPress offers a mess free solution to recycling used aluminium coffee capsules. Millions of aluminium capsules are purchased every year and it's vital they don't end up in landfill. The ingenious EcoPress removes the coffee grounds from the capsules for quick and easy recycling. Dualit's EcoPress is compatible with all brands of aluminium coffee capsules (excluding capsules for professional, 'built in' and Nespresso* Vertuo models).

Dualit Tel: 01293 652550 E-mail: info@dualit.com Web: www.dualit.com Stand EH317

The all new Daewoo Callisto collection is truly stunning. The polished stainless-steel finish with a graduated fade has really taken the industry by storm. Matching finished across multiple ranges such as small domestic appliance, cooling and housewares means you can style your home with one collection.

Europasonic Uk Tel: 0161 831 7879 E-mail: stephen.ward@esgltd.com Web: www.esgltd.com Stand EH248

Métier Atelier was founded in Hong Kong in 2001 with the mission to design, manufacture, and market designer stainless steel housewares which not only brightens our living space, but also enriches practicalities of the traditional housewares utilization. Through two brands under the Métier Atelier family: “Métier” and “toolbar”, it’s unique style of products brings Métier Atelier glories in various international product design awards.

Winnington Housewares UK Co Tel: 0 7308 082213 E-mail: dennisng@winningtonhousewares.co.uk Web: www.winningtonmetal.com Stand EH418

Grating chocolate with a traditional grater can be arduous, lengthy and tricky, but this clever piece of kit makes it quick, easy and even fun! Simply melt your favourite chocolate, fill the two moulds and wait for it to set. Then insert your two chocolate blocks into the holder, attach the grater and twist the clear plastic holder from side to side whilst holding the base still to send flakes sprinkling down over your home-made sweet treats.

Knightsbridge PME Tel: 020 3234 0049 E-mail: sales@pmecake.com Web: www.pmecake.com Stand EH302

Bodum rings in 2020 with excitement and colour! With four new fashion colours you will find many of its classic designs offered in this fresh colour assortment. Bodum’s mission is pure and simple: to bring high quality coffee and tea solutions, as well as household accessories, to everyone. Bodum innovates to create great designs at affordable prices in line with its guiding principle of ‘form follows functionality’.

Bodum (UK) Tel: 0845 401 7778 E-mail: ukserviceandorders@bodum.com Web: www.bodum.co.uk Stand EH442

NOVELTEA is a high-quality and award-winning alcoholic tea brand that differentiates from traditional alcoholic beverages by a sophisticated and distinctive tea taste. Achieved by a unique cold-brewing infusion, each blend is processed with a premium matching spirit, communicating a tale based on its cultural heritage.

Tea Venture Tel: 07486 513520 E-mail: sales@tea-venture.com Web: www.noveltea-drinks.com/trade/ Stand EH507

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OPTIMAL SPACE SAVING & ULTIMATE VERSATILITY

COOK IT

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SERVE IT

STORE IT

DISCOVER MORE AT… www.tefal.co.uk/Ingenio

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SmartStore Collect is a modular storage concept designed to make recycling easy and integrated into everyday life. Packaging waste can be sorted and stored in the big box, and placed it in the kitchen, hallway or entrance. Smaller inserts help separate different kinds of waste. The range is designed and made in Sweden and Finland, of durable, recycled plastic. A robust wooden lid completes the design and enables using the box as an extra seat.

Orthex Group Tel: 07920 236548 E-mail: info@orthexgroup.com Web: www.orthexgroup.com Stand EH305

Whatmore’s vast ranges of plastic housewares, gardening and storage products are all sold under the brand name Wham. Designed and manufactured in the UK, Wham products are renowned for their great quality and value. As the largest UK manufacturer, Whatmore is committed to include more recycled material in its products wherever possible; and now offers ranges made from recycled post-industrial plastics and recycled household plastic waste.

Whatmore UK Tel: 01282 687030 E-mail: sales@whatmoreuk.com Web: www.whatmoreuk.com Stand EH110

“What if you could build dazzling cleaning power into a durable, reusable cloth instead of delivering it in a disposable bottle?" With that question, the E-Cloth brand and the ecloth General Purpose Cloth were born. This simple question has driven the development of many task-specific specialist cleaning products, proven by experience and lab testing to clean beautifully – as well or better than that bottle full of chemicals – with just water.

E Cloth Tel: 01892 893131 E-mail: info@e-cloth.com Web: www.e-cloth.com Stand EH406

Falcon Products’ innovative, award-winning, Induction Hob Protector, available in two sizes, creates a protective surface between cookware and hob to prevent scratches, scuffs etc., without affecting functionality, as long as the correct cookware is used on the correct zones. The non-stick, heat resistant (up to 250°C) silicone coating helps to reduce movement of cookware, whilst still allowing for touch controls to be seen and used through the hob protector.

Falcon Products Tel: 01706 224790 E-mail: info@falconproducts.co.uk Web: www.falconproducts.co.uk Stand EH138 Bona is a Swedish brand trusted by flooring professionals who use Bona products to protect precious wood floors in galleries and palaces worldwide. The Bona range for homeowners includes award winning Wood Floor Cleaner, Spray Mops, pads, polishes and refills - delivering an ongoing revenue stream for retailers. A household name in the US, all formulations are Greenguard Certified. Safe, quick and easy cleaning for wood and other hard floor surfaces.

Bona Tel: 01908 525150 E-mail: info.uk@bona.com Web: www.bona.com Stand EH219

New from Spontex, the Express System Compact is a microfibre flat spin mop and bucket system that is efficient and compact. Thanks to an exclusive 360° spinning system, it rinses and wrings effectively, requiring little effort. The large microfibre head is absorbent and efficient at picking up all kinds of dirt and dust on all types of floors, it removes 99% of bacteria with just water. The bucket is compact and easy to clean and store after use.

Spontex UK Tel: 01905 450300 E-mail: webmail.spontexuk@newellco.com Web: www.spontex.co.uk Stand EH212

Meyer is very excited to announce the launch of a new range of environmentally focussed cookware under the Prestige Brand. The Eco range is made from recycled aluminium and is then recyclable at the end of its life. This range also has the world’s friendliest plant based non-stick. Even with this change in non-stick coating the performance and durability has not been compromised.in any way.

Meyer Group Tel: 0151 482 8000 E-mail: tradesupport@meyeruk.com Web: www.meyeruk.com Stand EH293

Plastic Forte is one of Europe's up and coming plastic manufacturers, which prides itself on being a family business that puts its customers first. Plastic Forte has a fantastic, comprehensive range of plastics and introduce new items every month, along with great quality and up to date colours.

PlasticForte Tel: +34 965 56 73 19 E-mail: clientes@plasticforte.com Web: www.plasticforte.com Stand EH158

Carnaby has long been associated with the stylish boutique look many strive to possess. Designed in England and crafted from the finest ceramics. This Hatton dining set is guaranteed to suit all your dinnerware needs and makes meal times a laidback but super stylish affair. The Hatton set is the perfect combination of classic and modern design. A Bold pattern and clean finish makes for a truly striking collection.

Europasonic Uk Tel: 0161 831 7879 E-mail: stephen.ward@esgltd.com Web: www.esgltd.com Stand EH248

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Le Chateau Textiles’ partnership with the William Morris Gallery is continually evolving and 2020 sees the introduction of a new blue colour in the iconic 'Strawberry Thief' design. A full range of kitchen textiles and table linen is available.

Le Chateau Textiles Tel: 01342 836226 E-mail: tom.scott@lechateautextiles.com Web: www.lechateautextiles.com Stand EH257

The Gemstone range features glassware with an elegant diamond design and subtle ridges in a deep charcoal grey and a mystical amethyst purple tone. In our efforts to preserve the environment, each item within the range is made from at least 15% recycled glass making for the ideal addition of eco-friendly barware. From wine glasses to footed sundae dishes, each glass is available individually for the perfect mix and match of glassware and colours.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH146

OXO looks at everyday objects and activities and sees ways to make things simpler, easier, more thoughtfully designed - better. OXO notices pain points and pains-in-theneck, and problems people don’t realize are problems until OXO solves them. OXO sees opportunities to improve a product or a process, or a part of everyday life, and then makes things that make things better. Its products make everyday life easier, in every room of your home.

OXO Tel: 021 644 01 10 E-mail: customer.services@oxouk.com Web: www.oxouk.com Stand EH215

Celebrating its 70th anniversary this year, Mepal has a long tradition in the design and production of durable products that allow you to store, take-along or serve food. New in 2020 is the insulated Ellipse range; smart design, modern colours and..they match perfectly with the existing On the Go products. This makes Mepal the only true one-stop- shop brand for all your Food on the Go needs, offering a durable alternative to disposable packaging!

Mepal BV Tel: 01264 336829 E-mail: john.bott@mistralbrands.co.uk Web: www.mepal.com Stand EH120

GLOBAL knives, the award-winning and iconic brand of Japanese premium kitchen knives, is proud to present its 35th Anniversary Special Editions selected from its Top 10 best-selling knives. The Special Editions include a stainless-steel knife block with room for all 10 knives and a ceramic sharpening “steel” - available as individual knives or as part of a set: G-836/12AN. I Grunwerg Tel: 0114 275 670 E-mail: sales@grunwerg.co.uk Web: www.grunwerg.co.uk Stand EH136

The British wine expert, tv presenter, columnist and author Olly Smith has joined up with the German glassware manufacturer Stölzle Lausitz. The two parties have teamed up for the development of new exclusive glassware ranges. Olly Smith said: "Picking the perfect wine glass can boost your wine experience to the next level.

These glasses are designed to bring out the greatest value of all - your enjoyment."

Stölzle Lausitz Tel: 01992 252105 E-mail: steve@epbrands.co.uk Web: www.stoelzle-lausitz.com Stand EH154 Kambukka designs trendy and smart drinking solutions for people on the go. Its consumers consciously choose premium bottles that fit their active lifestyle. Kambukka enables a smooth drinking experience with its patent pending smart product features.

Just think of a lid that suits every occasion, a design that is leak-proof and bottles that are very easy to clean thanks to their Snapclean feature. All Kambukka products are developed in-house.

Bibo Brands Tel: +32 11 89 05 06 E-mail: info@bibobrands.com Web: www.kambukka.com Stand EH254

If you missed the UK launch of Hit Products’ anti-spill drink holders, ‘CouchCoaster’ and ‘TableCoaster’ in 2016/2017, they’re returning to the trade show circuit in 2020 for a one-off appearance at the Exclusively Housewares show. The cup holders have already taken America by storm, with coverage on national shopping channels and television networks, and frequently rank as the #1 selling drink-ware accessories in the USA. Hit Products Tel: 07761 670757 E-mail: barry@hitproducts.co.uk Web: www.couchcoaster.com Stand EH580

‘Gift of the Year Winner’, home ground, hand blended spices and loose teas - selected and mixed the old fashioned way - Spice Kitchen’s spices are loved by its customers.

They're also loved by the Great Taste judges, won Gift of the Year in 2018, and praised highly by the Independent, the Guardian, The Times and The Hairy Bikers.

Spice Kitchen Tel: 07729 116102 E-mail: soldwithlove@spicekitchenuk.comx Web: www.spicekitchenuk.com Stand EH500

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Wonderchef is a leading brand of cookware and electrical appliances with a presence in several international markets. The Wonderchef Nutri-Pot helps cook healthy, tasty, Indian food conveniently at the touch of a button. A combination of sven kitchen appliances in one – Pressure Cooker, Steamer, Sauté, Rice Cooker, Oven, Warmer and Slow Cooker. Free Recipe book by India’s celebrity chef Sanjeev Kapoor. Available in two sizes - six-litre and three-litre.

Wonderchef Tel: 07817 671907 E-mail: neeraj.dhingra@wonderchef.in Web: www.wonderchef.ukx Stand EH429

Joseph Joseph loves solving everyday problems through intelligent design. Be it for the kitchen, bathroom or utility room, the same inventive thinking is applied to everything it does. Joseph Joseph’s mission is to create desirable products that enhance everyday life and that stay true to our philosophy of creating Brilliantly Useful Design.

Joseph Joseph Tel: 020 7261 1800 E-mail: PR@josephjoseph.com Web: www.josephjoseph.com Stand EH295

Proudly made in the UK and designed for the day-to-day home cook looking to get cooking done quickly and efficiently, Judge Everyday leave the additional bells and whistles to the professionals and provide you with what you really need. This "no-frills" approach ensures you get the best value while not sacrificing the key features.

Horwood Homewares Tel: 0117 940 0000 E-mail: n.oconnell@horwood.co.uk Web: www.horwood.co.uk Stand EH100

The SmartStore Home range combines transparent boxes with sleek, modern lids and white clips. The result is a stylish and harmonious storage system that matches beautifully with different interiors, such as living rooms, bedrooms and home offices. The range comes in many different sizes and shapes and the boxes are modular to make it possible to bring order to every space. The range is designed and made in Sweden.

Orthex Group Tel: 07920 236548 E-mail: info@orthexgroup.com Web: www.orthexgroup.com Stand EH305

Hip SqueakyCleanStraws are patented straws that zip open for thorough cleaning, and zip close for soft smooth sipping, a one of a kind straw making it easy for you to ditch single-serve straws. Clean as a whistle so you can wet your whistle, worry free and you are ready for your next drink, no matter where you are! In packs of threes, you can have one for your bag, home and at your desk, so you are always covered!

Hip Tel: 01869 338751 E-mail: sales@auteurlimited.co.uk Web: www.auteurlimited.co.uk Stand EH265

The Grown range is all about adding a natural touch to your entertaining at home.

Featuring exclusive hand painted foliage prints on soft taupe and linen look bases, the look is simplistic and natural. Using 100% recycled fabric, the range takes waste fabric and turns it into something new. Besides textiles the range also features serveware products, reusable microwave food bowls and stretch bowl covers.

Ladelle UK Tel: 020 3514 6626 E-mail: customerservice.uk@ladelle.com Web: www.ladellegroup.com Stand EH282

2020 sees Samuel Groves launch its best-ever UK made Mermaid Range, by increasing the thickness and weight of the collection by a substantial 30%, making it more robust and stronger. Loved, because it offers the ultimate baking surface and it will not buckle, flake, or rust. This hard wearing, long lasting range, can be used in the oven, under the grill and on hobs. Mermaid - The reliable bakeware brand, offers a lifetime fabulous baking.

Samuel Groves Tel: 0121 764 6400 E-mail: sales@samuelgroves.com Web: www.samuelgroves.comx Stand EH209

Captivate Brands’ core ethos is to offer brands and products which are original, stylish and give optimum practicality and durability. Like these two beautiful tabletop collections with Mary Berry. The Signature Collection encompasses Mary’s quintessential English style with sophisticated, refined but practical designs. The English Garden brings a touch of charm, with Mary’s passion for wildlife beautifully represented in illustrations.

Captivate Brands Tel: 01386 421622 E-mail: info@captivatebrands.co.uk Web: www.captivatebrands.com Stand EH236

Pictured is a brand new cutlery collection for 2020. Sahara's beautiful sculptured features are complemented with an undulating design to the handles and finished with an outer edge line. Available in 16 piece, 24-piece, 32-piece and 44-piece combinations. Dishwasher safe and 50-year guarantee.

Arthur Price Tel: 01543 257775 E-mail: sales@arthurprice.com Web: www.arthurprice.com Stand EH144

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Denby creates handcrafted ceramics made with purpose and soul from local Derbyshire stoneware clay. Beautiful, versatile and durable, Denby ceramics are a conscious interiors choice and inspiration for the home, the kitchen and the table which are truly styled by life.

Denby Brands Tel: 01773 740770 E-mail: showenquiries@denby.co.uk Web: www.denbypottery.com Stand EH352

A modern Nordic classic that creates maximum impact with minimalist design showcasing plants beautifully. These pots have a flowing curved design and a steady stem that gives plants the attention they deserve. The pots come in two sizes in white, dark green and beige, which fit any interior and create inspiring displays. The design is classic, yet modern with a simplified form creating a strong design character.

Iittala Tel: 01782 204141 E-mail: webstore@iittala.com Web: www.iittala.com Stand EH311

Crafted from quality stoneware, these In The Forest Embossed Leaf Platters have a leaf shape design and are finished in two modern colours of trendy mustard and refined green. The platters feature soft rounded edges in three different sizes for serving a variety of foods that will add a modern yet playful twist to any dish.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH146

Already becoming a well know brand for its sophisticated lunch on the go collections, Beau & Elliot is launching its latest Autumn collection: 'Navy Confetti'. Featuring that timeless classic fusion of navy blue and tan with gold detailing, the range launches with a new Luxury Insulated Lunch Tote that offers a generous 7 litre capacity styled in the shape of a handbag and complimented with an insulated travel mug and hydration bottle.

Beau & Elliot Tel: 01279 653249 E-mail: david@navigate.ltd.uk Web: www.navigate.ltd.uk Stand EH325

Scrub Daddy makes high-performance cleaning products by combining exclusive materials with fun, functional designs. Texture changing scrubbers, smell resistant sponges and scratch-free scour pads are just a few reasons why we are America's Favourite Sponge company. Recommended by cleaning influencer and our official brand partner Mrs Hinch, the Scrub Daddy range has quickly become an essential cleaning product in many homes across the country.

EVO Lifestyle Products Tel: 01884 254013 E-mail: info@scrubdaddy.uk Web: www.scrubdaddy.uk Stand EH287 Black+Blum is a London-based product design company. With rigorous attention to detail and a focus on sustainability, it designs original products that inspire a sense of well-being. As well as brilliant design, Black+Blum is passionate about doing its part to protect the environment through creating products that are built to last. The range consists of food and drink on-the-go products: lunch boxes, water bottles, thermoses and accessories.

Black + Blum Tel: 020 7633 0022 E-mail: sales@black-blum.com Web: www.black-blum.com Stand EH341

Anniversary House is delighted to introduce three new lines to its Beatrix Potter, Peter Rabbit cake decorations collection; a 'One' glitter cake topper to adorn first birthday cakes, a large cake topper pick in a classic Peter pose, and double-sided cupcake toppers featuring the lovable book characters. These additions extend the current collection, which already includes; cello bags, resin topper, cookie cutter set, cupcake cases and handcrafted sugarcraft.

Anniversary House Tel: 01202 590222 E-mail: sales@creativepartyltd.com Web: www.anniversaryhouse.co.uk Stand EH238

The English Tableware Company brand from David Mason Design epitomises everything great about British Design. David Mason Design uses natural forms and illustrations to create gorgeous giftware and accessory collections for the home. Every design is created at our studios in Chesterfield, Derbyshire.

David Mason Design Tel: 01246 260500 E-mail: info@davidmasondesign.com Web: www.davidmasondesign.com Stand EH276

The Hairy Biker’s Lightweight Cast Iron collection has been specially designed to offer all the benefits of traditional cast iron pans but without the weight. Sturdy construction with riveted stainless-steel handles ensures this collection is built to last. Superior heat retention allows perfect even cooking every time. The specially designed honeycomb non-stick system means less oil for a healthier meal.

Eurosonic Group Tel: 0161 831 7879 E-mail: stephen.ward@esgltd.com Web: www.esgltd.com Stand EH248

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Swan brand have been innovating and daring in the kitchen for a number of years now which has led to multiple Scarlett Opus on trend awards over the years and strong growth. Exclusively Housewares 2020 will be even more provocative and audacious. With numerous new ranges launched as well as breathing new life into previous award winners.

Swan Products Tel: 0333 220 6050 E-mail: sales@swan-brand.co.uk Web: www.swan-brand.co.uk Stand EH400

With roots in 19th Century Thiers, France, the Sabatier Professional brand represents uncompromising attention to detail using superior quality materials. This year we are proud to introduce a new range to the Sabatier Professional family. With a contoured weight-balanced handle, it is fast becoming a staff favourite. Ridiculously sharp & keenly priced, the range is available as single knives & in great value presentation gift box sets.

Taylors Eye Witness Tel: 0114 272 4221 E-mail: info@taylors-eye-witness.co.uk Web: www.taylors-eye-witness.co.uk Stand EH241

Inspired by Microplane’s expertise in sharp tools, the latest addition to the range is a compact mandolin combining two cutting options. The V-blade quickly and effortlessly slices an array of fruits, vegetables and cheese.

Change the slice thickness from paper-thin to thick with the Infinity Dial.

Simply flip the deck over to switch from the V-Blade to the Julienne teeth.

The stainless-steel teeth cut ingredients precisely into uniform strips.

Microplane International Tel: +49 40 89712860 E-mail: info@microplaneintl.com Web: www.microplaneintl.com Stand EH246

Maped Picnik is an innovative collection of lunch boxes, lunch bags, and water bottles for adults and children. The range has been developed to include unique innovations such as easy opening mechanisms and leak proof seals making transporting food to the office or school simple. New for 2020, the adult Picnik range has been extended to include glass lunchboxes and insulated travel mugs.

Maped Helix Tel: 01384 286860 E-mail: customerservices@mapedhelix.co.uk Web: www.mapedhelix.co.uk Stand EH427

Price & Kensington teapots are full of charm and character. The new Flamingo & Emerald Teapots made from fine stoneware, come in a trendy deep pink and a gemstone green shade, perfect for a fun and vibrant addition to the kitchen and can be used with or without the Price & Kensington stainless steel filter.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH146

Introducing Pacific Mint, inspired by shells, sea urchins, fishing nets, sand, rock formations and the Ocean. Created to complement the deep blues of the Pacific collection, add a splash, wave and brush of fresh mint to everyday casual dining moments with this set of pasta bowls in six striking patterns. With a hand-made look and feel, they’re ideal for casual get-togethers with family and friends. Banish boring and bring on the bold!

Royal Doulton Tel: 01782 204141 E-mail: customerservice.uk@royaldoulton.com Web: www.royaldoulton.com Stand EH311

Scoof is a new coffee utensil designed to enhance the preparation and clean-up of cafetière coffee. Use to stir the coffee before plunging, for a fuller flavour. When you have finished, use Scoof to clean the waste grounds from the cafetière with a simple twisting motion (95% gone in 3 twists). Scoof is available in Teal Green, Burgundy, Navy Blue, Orange, its designed to fit 4, 6 and 8 cup cafetières and is manufactured in the UK. Just So Ideas Tel: 01206 870405 E-mail: info@justscoof.com Web: www.justscoof.com Stand EH506

Ross & Ross Gifts launches its new range of Bacon Curing kit Tubes. The five new "Tubes" have been made with gift shops in mind giving excellent on-shelf presence and offering five different flavor profiles. Fennel and Junitper, Original, Maple & Chipotle, Sweet and Smokey. The kits, which are ambient contain flavored cures, instruction, and muslin to dry cure. Retailing under £20 they make a great home activity gift for 2020.

Ross & Ross Gifts Tel: 01386 291004 E-mail: Orders@rossandrossgifts.co.uk Web: www.rossandrossgifts.co.uk Stand EH503

The Smidge travel cup is your perfect partner throughout the day. Keeping liquids hot for up to six hours and cold for up to twelve hours, you can enjoy your beverage of choice anywhere, at any time. From your hot morning cup of tea to your afternoon ice-latte this leak-prof travel cup can be popped in your bag with the confidence of no spillages and mess. Available in three sizes and five colours there is something to suit everyone.

Smidge Tel: 0117 940 0000 E-mail: support@wearesmidge.com Web: www.wearesmidge.com Stand EH100

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The expertise of world-renowned chef James Martin meets the long-standing reputation of Stellar, to create quality kitchenware and enhance the cooking experience of the home chef. With a portfolio of cookware, bakeware, tools and gadgets and knives, the Stellar James Martin Range is a one stop for all your cooking needs.

Horwood Homewares Tel: 0117 940 0000 E-mail: n.oconnell@horwood.co.uk Web: www.horwood.co.uk Stand EH100

DMD was established in 1962 by the Cowan Family. The business has always prided itself on design, innovation, and creative flare. DMD and its brands ‘The English Tableware Company’ ‘Ashley Thomas’ and ‘Foxwood Home’ have never been afraid to push the boundaries.

David Mason Design Tel: 01246 260500 E-mail: info@davidmasondesign.com Web: www.davidmasondesign.com Stand EH276

Fleur is bursting with elegance - made from the floral Bulgarian rose, acacia farnesiana and may blossom, topped off with parme violet and bourbon vanilla. This scent is both sensual and addictive. Blast Cans are High pressured CFC free aerosol with added sanitising & odour eliminating properties means they are great to be used as an allround freshening up product in your home, clothing, footwear or other spaces.

DF Corp Tel: 0161 223 7244 E-mail: info@designerfragrances.eu Web: www.designerfragrances.eu Stand EH501

This stainless steel sports water bottle features an innovative triple insulated design, which keeps your drinks ice cold for up to 25 hours or piping hot for up to 12 hours all day long. The Sport Canteen has a handy drink through straw tip which allows for effortless hydration while you are most active, with a folding metal loop for easy carrying and a wide mouth for ice cubes, for extra cold drinks.

Auteur Tel: 01869 338751 E-mail: sales@auteurlimited.co.uk Web: www.auteurlimited.co.uk Stand EH265

Another stunning style statement from Tower, Cavaletto combines soft muted colours with striking rose gold accents and is available across a co-ordinated collection of housewares (including storage) and SDA (toaster and a kettle). The stainless steel 1.7ltr pyramid kettle and 2-slice toaster are fully-featured, for a stylish and practical addition to your kitchen! Available in grey, black and midnight blue (pictured).

RKW Tel: 0333 220 6070 E-mail: sales@rkwltd.com Web: www.rkwltd.com Stand EH420

Series 7 pans are cast by hand in Germany from a food safe aluminium alloy with a unique all-round induction layer. Featuring the environmentally friendly, solvent free Titan Durit Resist coating system, this series offers excellent scratch and abrasion resistance and overall durability, thanks to a ceramic matrix embedded in the coating.

With exceptional non-stick properties for low-fat cooking and our famous removable handles for easy handling.

Taylors Eye Witness Tel: 0114 272 4221 E-mail: info@taylors-eye-witness.co.uk Web: www.taylors-eye-witness.co.uk Stand EH241

Introducing ‘Madagascar’, a striking range of gifts for the home, kitchen, lunch on the go and outdoor living. Featuring an eclectic mix of nostalgic animal and tropical prints, our beautiful ‘Madagascar’ collection brings a touch of the wild to the home with bold designs and fashion accents.

Navigate Tel: 01279 653249 E-mail: david@navigate.ltd.uk Web: www.navigate.ltd.uk Stand EH325

T&G, a lifestyle brand with quality and beautiful design at the heart of everything it does. The featured popular ‘Pride of Place' range, FSC Certified natural wood and cork collections assures customers that sustainability is important, including popular organic soap and soap dishes promoting less waste, less pollution and no plastic. Select from over 500 unique products from the current retro, reclaimed and natural sustainable trends.

T&G Tel: 01275 841841 E-mail: sales@tg-woodware.comx Web: www.tg-woodware.com Stand EH263

With a matt black finish, contrasting brushed steel knob and imprinted branding on the lids, Trento is an enamelled cast iron cookware collection which offers a striking on-trend, yet rustic, style as well as a host of features. Trento is suitable for all hob types including induction, is ideal for use in the oven and is dishwasher safe. With the composition of the range ensuring even and efficient heat distribution, it is also eco-friendly.

Tramontina Tel: 020 3176 4557 E-mail: contact@tramontinauk.com Web: www.tramontina.com Stand EH206

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Rediscover the natural, wholesome flavours of herbs, baby veg, baby fruits, edible flowers, greens and edible flowers, all grown from the comfort of your own home.

This intelligent garden is completely autonomous in its lighting and watering system, providing the correct amount of each to ensure bountiful harvests. The LEDs gently pulse when the water reservoir is empty, reminding you to refill - the plants will never be forgotten about again.

Haus Marketing & Distribution Tel: 01782 572910 E-mail: info@inthehaus.co.uk Web: www.inthehaus.co.uk Stand EH229

Handmade, and 100 % made in the Jean Dubost factory in France, The pocket Jean Dubost Laguiole folding knife is an excellent illustration of the traditional cutler skill that the Company has preserved since 1920, while also developping newness and modernity! The knife is composed of an AISI 420 stainless steel 2.5 mm thick blade, a stylized bee, and is available in fivedifferent handles. It is presented in a smart gift box with a real leather pouch.

Jean Dubost SAS Tel: +33 4 73 51 91 91 E-mail: contact@jeandubost.com Web: www.jeandubost.com Stand EH407 This set of three baskets saves on the number of pans and energy required for cooking family meals, by letting you boil or steam different foods simultaneously. As you can drain straight from the pan, there’s no need for a colander either. Also ideal for separating bones from stocks and sauces. Plus, our unique patent-pending design means they stack together for space-saving storage and energy-saving shipping.

Compatible with Instant Pot Duo 5.7L / 6Qt. Taylors Eye Witness Tel: 0114 272 4221 E-mail: info@taylors-eye-witness.co.uk Web: www.taylors-eye-witness.co.uk Stand EH241

The new iKonic collection, features a hugely versatile range of exquisite handmade glassware in a choice of thirteen different classic and contemporary shapes of varying capacities. At the centre of the collection is the iKonic 52, destined for great things!

It’s playful, yet sophisticated shape lends itself to all kinds of drinks, and, look closer to be entranced by a reflective teardrop effect between the bowl and the chunky stem.

Tradestock Tel: 01823 661717 E-mail: sales@tradestockltd.co.uk Web: www.tradestockltd.co.uk Stand EH327

the newly launched PURE Vegan Leather Lunch Bags are essential for effortless transportation of food and drinks. The Vegan Leather Lunch Bags have been made from cruelty-free vegan leather with foam insulation to keep your lunches and beverages cool regardless of the weather. They are available in pink, blue and black with a four-itre capacity to fit several containers and comes with a handy zip pocket on one side for accessories.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH146

The eagerly awaited Stojo bottle has arrived. Keeping hydrated on the go has never been easier, Stojo Bottle collapses into 1/3 of its size, just unscrew the cap and collapse. Holding 590ml of your drink and with a leak-proof screw cap, it is ultraportable with a strap so you can attach to your bag on the go. Bringing the same functionality as our much loved Stojo pocket cup to hydration, just Sip, Stow, Go. Auteur Tel: 01869 338751 E-mail: sales@auteurlimited.co.uk Web: auteurlimited.co.uk Stand EH265

Enjoy the warmth, smell, crackle, and feel of a wood campfire, without any of the smoke. The BioLite FirePit creates a hyper-efficient burn with patented airflow technology and gives you a front-row seat to the magic thanks to the X-Ray Mesh Body, enabling 360 views. Lift the fuel rack and toss in charcoal to transform the FirePit into a hibachistyle grill. Control the size of your flames manually or remotely with the free Bluetooth app.

Camelbak Tel: 07979 538758 E-mail: mohamed.hajat@burton-mccall.com Web: burton-mccall.co.uk Stand EH249

The hand-operated food slicers unify reliable, traditional quality paired with modern technical expertise as well as elegant design. Since they are operated by a smoothrunning crank, they do not require any electricity at all. Therefore, they can be used anywhere, at any time.

Ritterwerk Tel: +49 8142 440160 E-mail: info@ritterwerk.de Web: www.ritterwerk.de Stand EH345

Bakedin has made an innovative range of Baking Kits and Mug Cake Mixes that make thoughtful and delicious gifts. Bakedin will be launching its new Cocktail Cupcake Kits and Unicorn Cake Kits at the show and offering a 10% discount to new stockists.

Bakedin Tel: 01256 356305 E-mail: sales@bakedin.co.uk Web: www.bakedin.co.uk Stand EH512

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2020 might be forgettable for many things but not the launch of our new Swirl Bundt Pans. Available as part of our Premium Gold range, the Swirl 10-Cup Bundt Pan and five- Cup Bundtlette Pan add detail and style to both sweet and savoury recipes. From cakes and calzone pizza to sourdough and sorbets, our Bundt pans give your baking a buzz. Made in the USA from cast aluminium with high grade non-stick, giving a consistently even bake for great detailed results every time. Part of a wider range of home and kitchen products.

Nordic Ware Web: www.nordicware.com Stand EH303

Foxwood Home is David Mason Design’s brand that offers a wide selection of UK design-led table top, kitchenware and homeware at affordable prices. Recent collections included Winter Scene, Farmyard, and Beach Hut. Foxwood Home Tel: 01246 260500 E-mail: sales@davidmasondesign.com Web: www.foxwoodhome.com Stand EH276

Based in London, Elia International has been supplying quality products to the industry for decades and continues to bring unique and versatile products to market. With a sharp focus on ergonomic design and elegant craftsmanship, Elia tableware is available from discerning retailers across the UK and for a current copy of our trading partners in your area, please contact our sales office Elia International Tel: 020 8998 2100 E-mail: sales@elia.co.uk Web: www.elia.co.uk Stand EH294

Pictured is a range of British-designed floor cleaning products, such as mops and brooms, under the Flash licensed brand from Procter & Gamble. Building upon the core ethos of Flash Whatmore UK has developed products that really help make cleaning more effective and simpler by putting dirt in its place! Whatmore UK will be introducing its new accompanying range of Flash cleaning cloths and sponges at Exclusively this year.

What More UK Tel: 01282 687030 E-mail: sales@whatmoreuk.com Web: www.whatmoreuk.com Stand EH110

Pictured is a stunning new design from Santeco, showcasing a new look on the traditional vacuum flask, with soft lines and a mix of modern materials, this is a stunning bottle. The leak proof design of the bottle allows you to be confident that your drinks will stay hot/cold and not leak in your bag and be there when you need it whilst the wide mouth allows for easy cleaning, filling and drinking. Available in 350ml and in a across four colour options Santeco Tel: 07771 725437 E-mail: info@santecobrand.com Web: www.santecobrand.com Stand EH449

After several years Westinghouse is returning to Europe with its cookware and small domestic appliances. For Westinghouse Homeware, 2020 is all about design combined with the technology and quality demanded by the market. Visit Westinghouse at the Exclusively Housewares show and experience its Performance Series cookware.

Lightweight pans with the benefits of a heavy weight pan. You must feel it to believe it.

Westinghouse Homeware Tel: +31 85 210 9000 E-mail: info@westinghouse-homeware.eu Web: westinghouse-homeware.eu Stand EH416

A stunning new design from SIGG blends the contemporary with its drive to develop timeless, ecologically sound and recyclable products. The only bottle on the market made from 100% stainless steel (no plastic at all, apart from a silicone ring to make sure its 100% leak proof, even with carbonated drinks). The Meridan bottle is totally BPA free and will keep your drinks cold for 24 hours and hot for 12 hours.

SIGG Tel: 333 577 2815 E-mail: info@sigg.com Web: www.sigg.com/uk Stand EH449

EasiYo appeals to families and young couples who enjoy cooking, baking and making things from scratch. The EasiYo Starter Pack contains a yogurt maker, a one-kg jar and a strawberry flavour sachet which makes one-kg of yogurt. The live cultures are activated only when made, and it is free from artificial ingredients, flavours, colours, thickeners, stabilisers, gums and gluten and it is suitable for vegetarians.

EasiYo Products Web: xwww.easiyo.com Stand EH428

Coffee specialist, Melitta will be showcasing a great selection of smart brews with its new range of premium bean to cup coffee machines, which includes the super compact Purista and Avanza, as well as the next generation of the hugely popular Look filter coffee machines - the Look V Therm Timer.

Melitta UK Tel: 07714 744048 E-mail: help@melitta.co.uk Web: www.melitta.co.uk Stand EH216

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Relax, Refresh, ReNew! Have you checked out the brand (Re)New range from Brabantia yet? Transform your bathroom with these bathroom beauties. From a soap dispenser to squeegee and scales, from toothbrush holder to soap dish and bathroom caddy. You gotta love them! Get started, get renewed. Head to the back cover to see the full range!

Brabantia (UK) Tel: 01275 810600 E-mail: info.uk@brabantia.com Web: www.brabantia.com Stand EH446

Kambukka Etna thermal bottle will keep your drink hot for up to nine hours and cold for up to 18 hours, but also prevent it from leaking. You can always rely on the drinking position you need thanks to the three-in-one lid: push to take a sip, open to drink like you’re holding a cup and lock to head to the next adventure. Etna has a dishwasher-safe lid and Snapclean technology! Just pinch and pull to remove the inner mechanism.

Bibo Brands Tel: +32 11 89 05 06 E-mail: info@bibobrands.com Web: www.kambukka.com Stand EH254

The barware collection by Shazé is here to add some fine touches to your bar table.

From the classic whiskey decanter to the willy wine decanter, Shazé has a decanter for each of your special spirits.

My Gifts Trade Tel: 0161 946 1234 E-mail: sales@mygiftstrade.co.uk Web: www.mygiftstrade.co.uk Stand EH316 The Viners Assure Knife Block includes a Chef, Carving, Santoku, Utility and Paring Knife that are stored in a stylish soft touch block, with built in fibre rods to ensure the knives remain safely upright wherever you place them. With safety and functionality at the front of mind, this new Knife Block offers knives with an innovative square shaped blade that eliminates the tip of the knife to make it safer to use without compromising on performance.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH416

The Kilner All In 1 Food To Go Set is an innovative way to store, carry and consume cold and hot foods directly from the jar. The 0.5- litre jar makes it easy to eat out of and the accompanying spork means it is the complete food-on-the-go set. The silicone garnish pot allows you to separate sauces from the dry ingredients. The jar is microwave safe, whilst the plug design helps to release steam during cooking.

The Rayware Group Tel: 0151 486 1888 E-mail: sales@rayware.co.uk Web: www.rayware.co.uk Stand EH416

The Shun Premier Series from KAI has been tailored specifically to the needs of professional chefs. These super-premium knives feature the Shun signature 32-layer Damascus steel around an extremely hard VG Max steel core. The hammered "Tsichime" blade and an exquisitely finished and detailed pakkawood handle give the range a commanding overall appearance. Range comprises a suite of 12 single knives and stunningly-presented two-piece gift sets.

Taylors Eye Witness Tel: 0114 272 4221 E-mail: info@taylors-eye-witness.co.uk Web: www.taylors-eye-witness.co.uk Stand EH241

The Blue Love Gift Sets are made of ivory coloured ceramic and feature beautiful artisan-style, hand drawn patterns and natural motifs embossed in a vibrant cobalt blue. Each is intertwined with Ellen’s favourite word ‘love’ reflecting her warm and positive personality. Used alone or mixed with other elements of the tableware collection, they capture the spirit of joyful, casual entertaining shared by both Ellen and Royal Doulton.

Royal Doulton Tel: 01782 204141 E-mail: customerservice.uk@royaldoulton.com Web: www.royaldoulton.com Stand EH311

Wham has launched nine new sizes of the much-loved British made range of versatile storage baskets. The new sizes have been designed with drawer organisation in mind, to help utilise every storage space in your home or workplace. Having said that the range has many uses: organising craft accessories, toiletries, makeup drawers, pantry goods, cleaning and laundry products, stationery or toys. In addition to the new sizes available, a new colour – pink is also available in additional to the standard white, grey and blue options.

Whatmore UK Tel: 01282 687030 Email: sales@whatmoreuk.com Web: www.whatmoreuk.com Stand EH110

Whether for professional use or at home, copper means one thing and that’s cookware. Copper’s unsurpassed heat conductivity makes it the chefs’ choice in the kitchen. Investment in a Samuel Groves 4-ply Copper pan means its future proof.

Uniquely, the British Manufacturer Samuel Groves has developed a new process so that their pans can be used on all hobs and essentially induction hobs.

Samuel Groves Tel: 0121 764 6400 E-mail: sales@samuelgroves.com Web: www.samuelgroves.com Stand EH209

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HousewaresNews.net is the online resource for the entire housewares sector. From the publishers of Progressive Housewares, and the organisers of The Excellence in Housewares Awards, this e-newsflash portal and website delivers and is the hub of the very latest news, views and analysis from across the housewares sector – covering both supplier and retailer aspects of the trade.

With an expertly qualified email subscriber base of 3547 (and rising) readers, the twice-weekly newsflash lands directly in the inboxes of everyone in this fastpaced sector. A modern, easy to navigate website provides a central resource for the trade too, offering pithy news, indepth articles, an industry jobs board, retail analysis, digital issues of Progressive Housewares, and much, much more.

All advertising on the website is duplicated to each and every newsflash, giving advertisers huge visibility and a direct connection with retail buyers for a whole calendar month.

HousewaresNews.net is published by housewares sector experts, for housewares trade experts.

To sign up for the HousewaresNews.net newsletter please visit www.HousewaresNews.net

Advertising and commercial opportunities: John Barry advertisement manager johnb@max-publishing.co.uk Rob Willis publishing director robw@max-publishing.co.uk Editorial and content opportunities: Jo Howard editor joh@max-publishing.co.uk 32_HW_Nov_Dec 2019.indd 60_HW_June 2020.indd 1 32

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The Funky Iron adds a splash of colour, retro good looks and great functionality. It has a built-in steam pump, so you benefit from continuous steam. The Funky Iron has been designed to make the user experience as smooth, comfortable and efficient as possible. It has a long 3 metre power cord, large 450ml water tank and weighs just 1.3kg.

The Funky Appliance Company Tel: 0800 254 5118 E-mail: info@funkyappliance.co Web: www.funkyappliance.co Stand EH423

The Le Creuset heat-resistant Silicone Cool Tool is the ideal kitchen addition, for use as a surface protector under hot pans and items that will scratch delicate surfaces. A highly versatile tool, it can also be used as an anti-slip mat for use under cutting boards and bowls, a pot holder for handling warm cookware, and even as a gripper for opening jars and containers.

Burton McCall Le Creuset UK Tel: 1264 343900 E-mail: customerservices.uk@lecreuset.com Web: www.lecreuset.co.uk Stand EH213

Bamix, the revolutionary hand-held food processor with a versatility that replaces many kitchen appliances. It cuts, chops and purees raw and cooked veg, cooked meat, frozen fruit and even ice cubes. The additional SliceSy attachment allows you to mix together pastry quickly and easily. Bamix is easy to use and clean, very quiet, easy to hold.

Burton McCall Tel: 0116 234 4611 E-mail: E-mail: sales@burton-mccall.com Web: www.burton-mccall.co.uk Stand EH249

Ideal for using whist taking a walk or keeping your morning coffee warm wherever your desk may be right now, the Le Creuset Stainless Steel Travel Mug is the perfect convenient addition to your daily routine: made with double layer Stainless Steel and vacuum sealed to ensure your drink is kept warmer or cooler for longer. The iconic Le Creuset coloured lid, available in iconic and vibrant Cerise, Volcanic and Marseille, locks securely in place to prevent spillages and there is a helpful silicone ring on the base to help increase stability and be slip resistant.

Le Creuset UK Tel: 1264 343900 E-mail: customerservices.uk@lecreuset.com Web: www.lecreuset.co.uk Stand EH213

The new Aladdin Chilled Thermavac™ water bottle keeps your water cooler for hours and won’t leak in your pack thanks to the leakproof design. The stylish design has a soft silicon fingerloop for easy carrying and wide mouth for easy fill and cleaning. Car, cup holder and laptop bag friendly – you can count on Aladdin to keep you going.

Available in a variety of trendy colours and dishwasher safe for simple cleaning.

Burton McCall Tel: 0116 234 4611 E-mail: E-mail: sales@burton-mccall.com Web: www.burton-mccall.co.uk Stand EH249

For more information, pleasse contact us on 01782 572910 or alternatively email info@inthehaus.co.uk

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New

CellarDine is delighted to announce the arrival of the innovative Wake Up Wine

Products

electronic decanter/wine breather; created by its colleague Dean Levin, a wine enthusiast from the US Sonoma region. The Wake Up Wine decanter has a built in rotating arm which gently circulates the wine to maximise bouquet and flavour. This patented product is the latest technology for aerating and breathing your wine and comes pre-packed in a superb gift box. The electronic Wake Up Wine decanter is easy to use, with a touch screen display and can be set up in seconds. It comes with a stylish glass decanter, a wine filter and a USB cable for charging.

CellarDine UK T: 01256 345560 E: office@cellardine.co.uk

For 2020, Apollo Housewares has introduced three full Stainless Steel, double walled insulated Coffee plungers.

Manufactured using 304 Stainless Steel ensures that your favourite coffee stays warmer for much longer than it would in a traditional glass plunger. Available in 700ml, 1000ml, and 1400ml, there is a size for all occasions.

Apollo Housewares W: www.apollohousewares.co.uk

Did you know that Brabantia have made some new additions to its Sort & Go range? As well as introducing a brand new 25L capacity bin, Brabantia has created a beautiful new colour – Fir Green! Bring the outside in with this serene new shade, and separate your recycling and household waste beautifully.

Brabantia UK T: 01275 810600 E: sales.uk@brabantia.com

Topics such as sustainability, environmental awareness and regionality are Grano is a new cookware

becoming increasingly important. “We can also see such a trend in the kitchen

collection from Tramontina

appliance industry,” says Michael Schüller, Managing Director of ritterwerk. “We

with an array of features, at

at ritterwerk have been making it our goal for the past 115 years to bring high

the centre of which is

quality in the form of kitchen appliances into the heart of every home; the

Tecnoheat technology - a tri-

kitchen,” Schüller continues. This is very much the case with the newest product

ply construction consisting of

that was introduced to the market this year: a hand-operated food slicer. It is

a sandwich of stainless steel-

available in two versions, as piatto 5 with a bamboo board and as the

aluminium-stainless steel.

suspended podio 3.

This tri-ply feature applies,

ritterwerk GmbH

not only to the base, but to

T: +49 (8142) 440 16-0

the entire body. The result is

E: info@ritterwerk.de

very even heat distribution

W: www.ritterwerk.com

giving optimum performance and more efficiency as you can keep the heat low safe in the knowledge that the food will cook perfectly. Suitable for oven and all hob types including induction Grano comprises woks, fry-pans, griddles and sauté pan to pots, casseroles and stockpots, all with a lifetime warranty to offer the ultimate in cooking versatility.

Tramontina UK T: 020 3176 4557 / 020 3176 4558 E: contact@tramontinauk.com W: www.tramontina.com

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SHELF PORTRAIT Situated in Broughty Ferry, a

Inset: The Scullery’s large windows.

Below: One of Jenni Douglas Designs’ coasters.

residential suburb of Dundee on the River Tay, The Scullery opened its doors last October. PH spoke to owner Kenny Mitchell to find some of the shop’s facts and figures.

The top 5

Keeping it new

Pre-lockdown, the shop’s top sellers were: Copper 6 Bottle Cooler from Eddingtons Waxyz Food Wrap from Bplasticfree (made locally) Broughty Ferry Tile Coaster (or Wall Plaque) Eco Chic Travel Mugs and Lunch Bags Dundee Dialect Tea Towel from Sprint Designs

The Scullery’s newest supplier is Edinburgh based Jenni Douglas Designs for funky coasters and linens.

“We have products from six or seven Scotland-based artists and designers, which are popular even though the price is a bit more,” says Kenny.

You can’t beat

Facts and stats

The best things about The Scullery are: “Firstly, our large open

The Scullery is a compact 39 square metres in size.

Turnover was up about 40% (pre lockdown) from the previous homewares store.

The shop stocks between 1200-1500 SKUs. The average sale was £15.96 prelockdown, “which reflects lots of small sales of gadgets like potato peelers,” while orders taken during lockdown have averaged £25.95.

window – we opened these up so you can see inside; secondly, using local designers, and, thirdly, an inviting environment where we’ll go the extra mile for our customers.”

Life in lockdown The Scullery has been keeping in touch with its customers via Facebook (see Food for Thought), generating orders. Its website is “under construction.”

On the way

Kenny has many years’ experience as a retail area manager but owning his own business means “a better work and home balance.” He has taken the shop “up a notch” – and renamed it - since buying it from retiring owners last year.

On the way

Kenny’s wife Nicola takes over on Saturday afternoons and helps with orders and displays. Mother-in-law Audrey McKinty steps in when Kenny and Nicola are away for holidays or trade fairs.

At your service “Our best recent individual customer is a lady who brought herself a Zyliss Garlic and Root Mincer and then returned to buy five more for her friends. Our best recent business customer is the ice cream parlour across the road as it bought Cole & Mason Dual Mills for each table. Its customers come over to us to buy their own!”

Wish list?

If Kenny could change something about the industry, he would like to get rid of suppliers’ own Amazon pages: “They are selling to the public at prices where we can’t make anything.”

Left: Mason Cash mixing bowl.

Below: Kenny and Nicola Mitchell inside The Scullery.

New lease of life

Family matters

[please use arrow down] “Glassware has slowed down this year compared to our sales in the run-up to Christmas. There is too much competition from supermarkets.”

[please use arrow sign up] “In the weeks we have taken and delivered orders during lockdown, we have seen demand for our home baking related products such as Mason & Cash Coloured Mixing Bowls, which we featured on our Facebook posts.”

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