November/December 2018
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Editor’s comment I
British company Dualit has launched Bean to Go, its first ever bean to cup coffee machine. Featuring a built-in coffee grinder and easy to use steaming wand, a range of barista style drinks can be prepared at home. Unusually for this type of machine, it has a stylish, slimline design that will not overwhelm a worktop. Operation is fast to master with ‘one touch’ buttons to make an espresso, lungo or a double shot. A powerful thermobloc heating system ensures the coffee machine is ready to use in just 40 seconds and a ‘Speed’ mode enables a quicker grind to extraction cycle, making professional standard coffee at home easier and faster than ever before. For all trade enquiries please contact sales@beamgroup.co.uk +44 (0)1954 231616
Max Publishing Ltd, United House North Road, London N7 9DP T: 020 7700 6740 F: 020 7607 6411 www.progressivehousewares.co.uk Subscription £50 per year for the UK, £75 for overseas Subscribe online, or email mike@marketingreinforcements.co.uk or call: Marketing Reinforcements on 020 8943 9541 (9am-5pm). While every effort has been made to ensure the accuracy of the information in Progressive Housewares, the publisher cannot accept any responsibility for errors or omissions.
n the past year’s challenging retail climate, it has been awe-inspiring to see some of the initiatives Inset: PH’s Jo Howard admiring tea and coffee ware at the new and activities created by the UK’s housewares Tom Dixon shop at Coal Drops retailers, from magnificent merchandising efforts to Yard, Kings Cross. Recognising the importance of experiential engaging in-store events. It seems increasingly shopping, Tom's shop features an important to think outside the box when enticing open workshop where consumers can see designers and creators at customers through the door. work. The Tom Dixon Studio was For example, in the Future 100 report on retail the venue for Ambiente 2019’s trends for 2019 from The Innovation Group, recent launch event (for Ambiente news, see page 11). American department store chain and housewares stockist Neiman Marcus is cited as an illustration of ‘Shoptainment’s latest wave’. When the store appointed Ed Burstell (responsible for re-inventing Liberty as a must-visit destination) as senior vice president of product innovation at the beginning of 2018, one of his first initiatives was to launch the Idea Factory. Ed describes this as “a seasonal template around which exclusive product and experiences can be created.” The retailer has surprised its existing customers and attracted new ones with a mix of events that have included body piercers, graffiti artists, acupuncturists, and ‘personalisation experts’! However, Ed does not lose sight of the centrality of an exceptional (and differentiated) product offering, saying: “To entertain around the same merchandise as the store down the mall is useless.” While in-store experiences have been key to 2018 (including online giant Amazon with its recent Home of Black Friday pop-up experience), another big influence has been the backlash against single-use plastics. The housewares industry has been in a key position to provide many solutions for consumers wishing to cut down their polluting waste. Collins, the dictionary publisher, crowned ‘single-use’ as its word of the year, and sales at the likes of John Lewis and Waitrose, new packaging from ProCook and advertising by SodaStream (see News) are all testament to changing consumer attitudes. Incidentally, ‘vegan’ was a runner-up for the word of the year, reflecting the massive shift in dietary interest to ‘plant-based’ foods. Keeping up with food trends, some housewares stockists have celebrated the plant-based revolution with recipe ideas to help and encourage their customers (such as a blog from Art of Living cookshop on vegan ‘butter’ earlier this year). With 2019 just around the corner, the vital end of year has yet to play out as PH goes to press. With the big build up happening later and later in December, it seems like Christmas is a case of being braced for the mad dash to the finish, whether in stores or dispatching online orders. Good luck to all housewares retailers, and may consumers seek out useful and inventive housewares for gifts as well as festive meal making and entertainment. Finally, if you are not reading our recently launched HousewaresNews.net, make sure you take a moment to subscribe to our twice weekly newsletter to keep up to date with industry matters as we no doubt head into another seismic year in housewares. From all of us at Progressive Housewares have a wonderfully busy Christmas followed by some well-earned peace, and a healthy and happy new year! Above: Christmas cheer from one of Selfridges’ glam rock Santa windows.
Jo Howard in house
Editor
In this issue 4-15
News
JO HOWARD Editor joh@max-publishing.co.uk
16
bira news
WARREN LOMAX Joint md warren@max-publishing.co.uk
17
BHETA news
30-31
Celebrity focus: Lorraine Pascale
JAKKI BROWN Editorial director jw@max-publishing.co.uk
18-19
Food for thought: senior influencers
32
Holly Wilson’s From the frontline
21
Product focus: older consumers
JOHN BARRY Advertising manager johnb@max-publishing.co.uk ROB WILLIS Publishing director robw@max-publishing.co.uk EMMA CAIN Product page editor emmac@max-publishing.co.uk SARAH WELSH Contributing editor sarahw@max-publishing.co.uk
27-29 Product focus: small electrical appliances
22-23 Retail focus: Retailer Employee of the Year finalists 24-26 Market focus: small electrical appliances
PATRICK WADE Advertisement director MARK GRAYSON Creative director markg@max-publishing.co.uk PROGRESSIVE
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33-35 New products 36
In the kitchen with Burton McCall’s Barry James
37-39 Product focus: design classics
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News
TOP STORY
Business rate cuts for indies Independent cookshops and housewares stockists have welcomed the recent Budget’s announcement that business rates are to be cut by a third for businesses with a rateable value of £51,000 or below from April 2019. The current threshold is £12,00. Commenting on the good news following its high powered campaign for business tax reform, bira also highlighted the need for further information on how the reduction is going to be achieved. Andrew Goodacre, bira’s ceo said: “We have worked very hard in the past few months to promote our idea to reduce rates for independent Above: Chancellor Philip Hammond. retail businesses. This is a positive move by the Government but more detail is needed, and quickly, if the high streets are to become a vibrant part of our communities.” He continued: “We hope therefore that the Government will continue to work with the sector to ensure that this policy is effectively rolled out and benefits those it is meant to.” bira also welcomed the Government’s proposal to establish a £675 million fund to help rejuvenate the high street by working towards a mix of retail, leisure, services and residential uses. However, larger retailers voiced disappointment that the rates reduction would not bring wider benefits. Speaking on BBC Radio 4’s Today programme after the Budget, David Atkins of Hammerson, landlord for Birmingham’s Bull Ring and London’s Brent Cross Shopping Centres said he was “deeply disappointed” at the missed opportunity to help bricks and mortar retailers in general. David highlighted that the larger retailers are paying 70% of total rates. (For more bira news, see page 13 and 16).
Above: Dexam’s School of Wok woks were used to make 1000 delicious meals.
Dexam supports Wok for 1000 event Members of the Dexam team, as well as Sarah and James Wood from Trevor Mottram of Tunbridge Wells (a Dexam stockist) recently joined School of Wok founder, Jeremy Pang for the annual Wok for 1000 event, cooking a thousand meals for London’s homeless. Organised by Jeremy in partnership with Plan Zheroes, the event brought together over 180 volunteers at London’s Borough Market. They used Dexam’s School of Wok cleavers and woks to help Jeremy cook a menu of Hong Kong Fried Noodles, Chicken and Potato Massaman Curry and Crispy Wontons. Dexam’s md, Bryony Dwyer reflected: “Wok for 1000 is now in its third year and everyone that goes is in total admiration of the huge benefits that flow from working together to cook for and feed 1000 homeless people.”
John Lewis & Partners highlights ‘sustainables’
Above: Richard and Neil make a toast to their management acquisition.
Dartington’s new chapter Dartington Crystal’s management team is acquiring the majority control of the business. Since 2006 its chairman and major shareholder John Hammond MBE had led the Company to independent ownership and strengthened its performance to its current healthy trading levels. The three directors Neil Hughes (md) Richard Halliday (commercial) and Alan Ramsay (finance) have been supported by Barclays Bank to take a major share of the business and continue its growth.
The new John Lewis & Partners Retail Report (How We Shop Live Look) describes the past year as ‘one of the toughest retailers have seen,’ citing the high street’s difficult trading conditions and political uncertainty over Brexit. However it is also marked by sustainability going ‘mainstream.’ Sales of sustainable water bottles were up 37% and the number of brands stocked up 85%. According to the department store: ‘Eco-friendly, sleek and beautifully designed, the S’well bottle was a must-have buy.’ In the week the last episode of BBC TV’s Blue Planet II aired (with its call to action to reduce plastic waste) John Lewis saw an increase of 1700% in searches for sustainable coffee cups. Four months after Blue Planet II finished, sales of reusable coffee cups, travel cups and flasks were up 71%. The report also cites ‘strong sales in sustainable alternatives to tin foil and cling film with brands like Stasher and Bees Wrap driving the overall food category up 15%.’ The World Cup influenced sales of barbeques, which rose 40% between 24 June and 14 July. Meanwhile, TV hit Love Island encouraged sales of reusable water bottles similar to those used by participants in the programme. The top five John Lewis products clicked through to from social media included Joseph Joseph’s Bamboo Wood Index Chopping Board Set. Reflecting that shops have become ‘destinations for great experiences’, in-store celebrity appearances highlighted by the report included Joe Wicks (who cooked at the White City store using his range from Meyer Group in August). The John Lewis & Partners Retail Report is based on the retailer’s shopping data from August 2017 to September 2018. • Waitrose & Partners’ Food and Drink Report 2018-2019 states: ‘60% of us are now more likely to use a refillable water bottle’. It also notes: ‘66% of 18-24 year olds are more likely to opt for a reusable coffee cup when out – and 50% of 35-44 year olds.’ • Meanwhile, ‘single-use’ is the Collins’ Word of the Year for 2018. The word’s use has increased four-fold since 2013, says Collins.
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News
Black Friday’s toll on bricks and mortar retail Retail footfall statistics shows Black Friday’s negative influence on bricks and mortar outlets, as shoppers focus on online bargain hunting. There was a -4% year on year decline in footfall in high streets on Black Friday, according to retail analyst, Springboard. However, there were more drastic drops in footfall in retail parks (5.3%) and shopping centres (-8.3%). Moreover, overall footfall over the weekend (from Friday 23 Nov to Sunday 25 Nov) fell by -5.3%, states Springboard (compared to a fall of -1.1% over the same weekend last year). Highlighting Black Friday’s status primarily as an online event, online spending rose by +7.3% on Black Friday, according to IMRG (although this was lower than its forecast rise of +13.2%). Barclaycard also reported an increase in transactions (of 10%) on Black Friday but also found that consumers were spending less, with a decline of 12% in spending.)
Above: George Clooney plays a knight in Nespresso’s The Quest advertisement.
George’s Nespresso Quest Nespresso’s latest advertisement entitled ‘The Quest’ sees George Clooney portray a knight in armour who has just saved a medieval kingdom by slaying a dragon. When the queen, played by Game of Thrones star (and self-confessed Nespresso fan) Natalie Dormer, asks the knight to name his prize, George breaks into modern New York in search of a Nespresso boutique. Having travelled on a double decker bus, George finds his perfect prize – a Nespresso coffee – and returns to the queen with a cup for her too. Top: A scene from Visa’s Christmas ad featuring a kitchenware stockist.
TOP STORY
‘Biggest-ever’ Black Friday Housewares retailers took a share of the predicted total £10.4bn spend in the UK (according to GlobalData). With deals kicking off more than a week before Black Friday (Friday November 23), this year’s discounting event extended over a longer period than previous years. Many retailers, including Amazon, declared this to be their ‘biggestever’ Black Friday. Robert Dyas’ Black Friday bonanza ran from Tuesday November 20 to Above: Debenhams’ Black Friday posters. Below: Robert Dyas’ ‘bonanza’. November 28, while Debenhams had 12 days of deals starting on the same day. Housewares specialist Harts of Stur launched its ‘early Black Friday’ deals from November 14, following offers launched by AO (with its ‘Biggest Ever Black Friday’) and Curry’s. Harts’ buyer, David Conduit confirmed: “We’re seeing a lengthier period for the Black Friday event – we had hoped to wait another week before releasing offers, but we reacted to the early launch of Black Friday by the likes of AO and Curry’s, and Amazon’s early deals.” Amazon’s official Black Friday Deals Store ran from November 16 to November 25, including ‘deals of the day’ as well as limited timing ‘lightening deals.’ The online giant also opened The Home of Black Friday ‘pop-up experience’ in London’s Shoreditch for four days. Le Creuset and Nescafe Dolce Gusto were among the brands participating in the pop-up which was divided into eight zones, including kitchen and living areas, and featured demonstrations and workshops. Meanwhile, John Lewis & Partners was up 7.7% in total sales for Black Friday’s week ending November 24 compared with the same week last year. The retailer declared the week to be ‘the biggest sales week in our history,’ with buoyant trade both online and in stores, with a number of shops experiencing ‘a record week.’ Having launched early offers, John Lewis & Partners noted that sales were less concentrated on the Friday. Its Cookshop department enjoyed ‘strong sales’ due to price matching competitors’ promotions. Electrical and Home Technology sales were up 5.7% and Home sales were up 2.3%. Appliances Direct reported that its website traffic was up 83% year-on-year leading to its most successful Black Friday ever. With deals from November 16, the etailer’s sales of small and large appliances included 1,200 air fryers.
Below: An interior view of Huus showing some of its housewares offering.
Huus wins Exclusively competition Exclusively Housewares and Exclusively Electrical have revealed that the winner of its inaugural Thrive and Survive competition is Huus, a design-led lifestyle and home accessories store ‘inspired by the clean and simple lines of North European design.’ Situated in the market town of Halesworth, Suffolk, Huus wins a consultation with Exclusively’s trends expert, Scarlet Opus who will review the store’s layout, décor, product offering, website,
Visa encourages local high street shopping Visa’s debut Christmas puts a spotlight on nine real shopkeepers - including a lifestyle shop that sells kitchenware and tableware. Each shopkeeper is shown singing lines from the Christmas classic ‘All I Want For Christmas Is You’. The aim is to encourage shoppers to support their high streets.
social media and merchandising. Huus was chosen for the opportunities it presented, its enthusiasm to take part and openness to react and implement recommendations. The retailer is particularly keen for ideas on how to make more of an impact via its unusual shop exterior, which has small high windows. Owners Jane and Ron Dekker said: “This will be a fantastic opportunity for us to work with Phil Pond and his team at Scarlet Opus to identify opportunities to strengthen our brand and business. We are very excited!”
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Inspire Source the latest new housewares collections at Spring Fair, retail’s all-encompassing sourcing marketplace.
56,000+ visitors 2,500 exhibitors 16 show sectors Get your free ticket at springfair.com
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News Below: One of Seeba Group’s timeless classics.
TOP STORY
New classics from Seeba
‘Out of the ordinary’ Top Drawer With its theme of ‘Out of the ordinary,’ Top Drawer returns to Olympia London next month (January 1315) with a diverse collection of trend leading British and international brands. The show will be ‘breaking boundaries and defining trends,’ says organiser Clarion Events. Kitchen & Dining, Home Accessories and Outdoor Living will feature in Top Drawer’s Home sector, alongside Table, the luxury event for global hospitality (see separate story). Within Kitchen & Dining, the Spring Summer 2019 event will see the debut of award winning and innovative hydration and barware products from Corkcicle, Eva Solo and Burton McCall, design-led ceramics from StolenForm and Sue Pryke, and luxury Above: Tableware by StolenForm – an example of tableware from Zaim Design Studio, Seletti, and Stelton. Top Drawer SS19’s ‘out of the ordinary’ offering. Returning brands include leading Scandi design leader Broste Copenhagen and Italy’s Fratelli Guzzini Spa, while UK exhibitors include Studio William (with its award winning cutlery) and BlissHome, who will showcase new collections of tableware and kitchenware from Rick Stein, Bioby by Ekobo, Mono and Creatures Ceramics. Other outstanding British brands include LSA International, Black + Blum, Sue Ure Ceramics and Designed in Colour (featuring products in British Colour Standard heritage colours). Ideal products for the great outdoors include Chilly’s reusable bottles (keeping drinks ice cold for up to 24 hours, and warm for up to 12 hours) exhibiting in Top Drawer’s Outdoor Living area. Making a debut in Outdoor Living, Eskimo Agency will present its range of innovative lightweight and portable accessories including Wacaco portable espresso machines. Scandi brands will be well represented in Interior Accessories while the best of German design includes Blomus and brushmakers Redecker. Visitors can also gain inspiration from Design Talk, a dedicated new seminar programme featuring expert advice and trend analysis from leading designers. Reflecting on the show’s ‘Out of the ordinary’ marketing theme, event director, Alejandra Campos said: “Stores are increasingly challenged to distinguish themselves and provide something special and different. As we continue to push boundaries and define trends, our “out of the ordinary’ message reflects the need to provide something unique.” Top Drawer will be showcasing a global edit of over 1,500 design-led brands across sectors including Home, Gift and Food Emporium. See topdrawer.co.uk Below left: Stelton is among the tabletop suppliers to be highlighted in Top Drawer’s new Hospitality Trail.
Seeba Group, the manufacturer and exporter of high quality tableware and kitchenware based in India, says the global rise of casual fine dining or ‘fast casual’ is influencing its product development. Anand Baldawa, ceo of Seeba Industries explains: “For the uninitiated, casual fine dining refers to a dining set up, be it in a restaurant or at home, that has incredible food, but does not require strictly business attire or white tablecloth spreads but basically has a very family friendly and casual vibe to it.” Anand recognises that cutlery contributes to the ambience: “Customers are asking for designs that are versatile and practical and can transpose into any kind of entertainment settings.” He reflects on the implication for new classics in design: “We constantly endeavour to bring to our consumers cutlery and dining ware that is not out and out conventional or confined to fine dining norms. Our range imparts an informal set up that is casual yet classy and contemporary.” Anand concludes: “The synthesis of craftsmanship and corrosion-free, high quality stainless steel make Seeba’s products a timeless classic.”
Rod Stewart sings for SodaStream
Top Drawer highlights Table Table, the luxury tableware presentation for the global hospitality industry, launched in 2018, returns to Top Drawer, now situated next to Home. New for 2019, a Hospitality Trail will guide buyers through a hospitality-focused edit of innovative products and key exhibitors at the show. “Table will provide key decision makers within the hospitality industry with the opportunity to engage with specialist manufacturers and brands, while also offering buyers the additional opportunity to source a wide range of all types of hospitality-friendly, design-led products from across the show,” explained Clarion’s development director Ian Rudge.
SodaStream’s new advertisement features the voice of Sir Rod Stewart as a singing turtle who highlights the problems of single-use plastic. It also stars the Game of Thrones actor and ‘World’s Strongest Man’ Thor Björnsson. The advertisement has attracted over six million YouTube views. At the climax of the ad the turtle exclaims: “Have we gone mad? Why are we killing the only planet Above: Actress Sarah Catherine Hook, the singing turtle and Thor Björnsson in a scene from we have?” The story ends with SodaStream’s ‘Time for a change’ advertisement. the statement that: “One reusable SodaStream bottle could save 2,000 bottles a year.” Entitled ‘Time for a change,’ SodaStream’s advertisement has been viewed as a spoof of Coca-Cola’s classic 1972 ‘Hilltop’ ad where a young choir sing the praises of Coke. Coca-Cola’s competitor PepsiCo is set to acquire SodaStream in a $3.2 billion deal, due for completion by January 2019.
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sensational exceptional original 8. – 12. 2. 2019 The outstanding diversity of the international consumer goods market. Eye-catching innovations and designs for the table, kitchen and household in sight at the Dining area. The trade fair that leads your industry into the future. Information and tickets: ambiente.messefrankfurt.com Tel. +44 (0) 14 83 48 39 83 info@uk.messefrankfurt.com
Partner Country India
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England
the show
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Left: Simon’s award winning Game Pie tins.
Below: Simon pictured with Delia Smith at Spring Fair 2013.
News
TOP STORY
Tributes to Simon Silverwood A housewares pioneer Among stockists to pay tribute to the late Simon Silverwood, Sarah Wood, joint md of Trevor Motrram reflects: “Simon was a lovely man and a proper gentleman. He really cared about products and where they were made, and would make anything for you if he could.” She adds: “Simon was always straight talking – there was no hidden agenda – and he had an amazing attitude to life.” Andrew Bluett-Duncan, director of Art of Living cookshops talks about Simon’s “huge humanity,” recognises his strong “sense of fair play,” and his help for independents. “He often made business decisions that certainly didn’t make him rich, benefitting small customers like ourselves rather than the multiples because he valued the service that we gave,” says Andrew. Wendy Anderson, warehouse supervisor at Silverwood comments: “Simon was a gentleman who always put others before himself. If it wasn’t for Simon, we probably would not be working today. He was always there for you if you needed him. Simon would come over to the work place and tell us jokes. He had a wicked sense of humour and was an utterly unique manager and friend.” Fellow supplier, Ralph Humphries of Pendeford Housewares is just one of the many friends and colleagues keen to pay tribute to Simon, saying: “What an honourable gentleman and great campaigner for British-made goods. We will not see the likes again in our trade. Keep on pressing out those pans, my friend.”
Simon Silverwood, a much respected industry figure, “true gentlemen”, and stalwart of British bakeware manufacturing, recently died aged 65 following a period of ill health. Customers and industry colleagues - many of whom became firm friends - have paid tribute to a remarkable individual. (See left.) After leaving his career as a commercial artist, Simon joined Alan Silverwood Ltd, his father’s Birmingham-based manufacturing company, in 1981. This was initially to help Alan close down the business, which was struggling at the time. However, thanks to Simon’s hard work and Alan’s entrepreneurial outlook, the company’s fortunes turned around and became what it is today. Simon gained his manufacturing expertise as foreman on the factory floor, progressing to works manager before taking over from Alan at the helm. At the time Simon joined his father, Silverwood was manufacturing and selling a diverse range of products - from school jugs and hostess trolleys, to disco lights, saucepans, and door handles. Together they moved the company forwards, evolving with the times, and established the bakeware manufacturing company we now know. Simon developed Silverwood’s legendary and innovative bakeware range, designing originals such as the spherical Christmas pudding mould, multi-size cake tin and Battenberg, as well as fine tuning classics such as the tarte maison, sponge flan and tarte tatin. His most recent design was the Game Pie series of tins (winner of the Excellence in Cookware Award 2015). Henriette, Simon’s wife, reflects: “Simon was always an inventor. He was perceptive and took great joy in finding solutions to any problem. Difficulties were just an inspiration for his next creation. I remember one evening I happened to comment on how I'd love to be able to slide my cake out of the tin, rather than push it out. The next day, Simon was down in the factory with our tool maker, designing and developing the Eyecatcher tin.” Without any formal engineering training, Simon’s designs were intuitive, inventive and often astonishingly clever in their simplicity. He understood that home baking is usually a celebration of family life, and thus should be both practical and full of fun. Over many years Silverwood Bakeware has found its way into homes across the UK, featuring regularly in The Great British Bake Off, and in 2013 Simon worked with Delia Smith to create the exclusive Silverwood-Delia bakeware range, at her request. Simon didn’t compromise, cut corners or compete, focusing instead on producing quality bakeware and championing the independents. Industry colleagues will remember Simon for his joyful sense of humour as much as his creativity and integrity, and many friendships were forged out of business relationships. He was an excellent communicator, whether making presentations, explaining technical details, story-telling or talking to employees about any problems, which he would always resolve if he could. Unsurprisingly, Simon is hugely missed by his colleagues at Silverwood, where he stepped down after more than 30 years as md in March, handing over with confidence and best wishes to David Jack (a former cookshop owner and customer).
Sustain nable Non-GM MO and Non-T Toxic FSC an nd Compostable Certified Gluten and Allergen Free Totally o Chlorine Free Vegan e and Vegetarian e Renewable abl Resources All Natural
ENVIRONM ENTALLY FRIENDLY KITCHEN AND HOUSEHOLD H PRODUC CTS Distributed by
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DESIGNED SPECIFICALLY FOR INDEPENDENT RETAILERS
6 MARCH 2019 REGISTER NOW www.housewaresshow.co.uk Free Entry Free Refreshments Free Lunch Free Parking CRANMORE PARK CONFERENCE & EVENT CENTRE, CRANMORE AVENUE, SHIRLEY, SOLIHULL B90 4LF IHAad_Progressive Housewares3_185X134.qxp_Layout 1 11/9/18 3:19 PM Page 1
2019 2 – 5 March Chicago, USA
T: 0121 683 1430
What makes the IHA Chicago show stand out for me is both the sheer diversity of product on offer – I will often come away inspired to look at a category that I hadn’t got on my wish list before attending – and the extent of innovation shown, which is unmatched by any other show. Increasingly, Chicago seems to be the next port of call for products fresh from successful crowdfunding campaigns, now ready for a wider market. Ben Phillips, Director Steamer Trading
Show information and free online pre-registration: www.housewares.org For travel arrangements, contact Expose Travel: Paul Vasdev, Tel: +44 1883 349576, Email: paul@exposetravel.uk
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News
TOP STORY
Ambiente to unveil new Housewares hall Above: Kruve’s glasses are said to improve the taste and aroma of coffee.
Kruve’s coffee enhancing glasses US brand Kruve is urging coffee lovers to ditch mugs in favour of two innovative glasses and a carafe which harmonise the flavours and smells of coffee. Each Kruve EQ glass differs in terms of liquid surface area, which affects the rate of oxidation, and in turn softens or amplifies tannins and acidity. They also differ in terms of rim architecture, which affects the flow and spread of coffee on the tongue. Meanwhile, the glasses’ different internal shape and amount of headspace is said to influence the drink’s aroma. Michael Vecchiarelli, Kruve’s cofounder explains: “Instead of matching a glass to a certain type of coffee bean varietal, we developed complementary glasses that will either amplify or soften certain flavour notes just like an audio equalizer.” Suggesting coffee has “more complexity than wine,” Mike adds that: “It just doesn’t seem right to be pouring such a wonderfully rich and complex beverage like coffee into a plain old mug.” Below: Celebrity bottle designs.
Below: View of the city entrance to Messe Frankfurt, Ambiente’s venue.
Ambiente 2019 (Frankfurt am Main, February 812) will unveil its new Halls 12.0 and 12.1 for Housewares & Storage. The development is part of on-going modernisation, including new infrastructure for data to ensure exhibitors can access “new ways to show products,” said Nicolette Naumann, vice president of Ambiente. Nicolette explained: “We have invested in the construction of hall 12 at a cost of €250 million and are currently on the home stretch with the master plan of Messe Frankfurt. Once it has been completed, we will have invested around €1 billion in our exhibition grounds.” Exhibitors from Hall 5s (which has included the likes of Brabantia, Wesco, simplehuman and What More UK) and some of those from Hall 6 will relocate to the new Hall 12 for the next four shows. Meanwhile, the Kitchen Trends (1.1, 1.2) and Kitchen halls (3.0 and 3.1) will be connected to Hall 12 via a new Kitchen and Housewares Express shuttle bus. Ambiente’s next phase of investment is focusing on Hall 6, with its tabletop exhibitors moving to a Hall 5 location for 2019 while a year of refurbishment is underway. The Hall 5s will be the focus for redevelopment after next year’s show. Ambiente 2019 will welcome 4,400 exhibitors from 88 countries and trade buyers from 168 countries. Highlighting Ambiente’s position as a truly international sourcing destination, Nicolette stated: “53% of buyers are from outside Germany and the number is going up each year.” The UK is in the show’s top five countries for visitor numbers, after Italy, China and France. Divided into three sections: Dining, Living and Giving, Ambiente’s Dining sector makes up half of the show with around 2,200 exhibitors, from volume sourcing to high end. “We are proud to cover the whole market at Ambiente,” stated Nicolette. Global Sourcing is set to expand for Ambiente 2019 occupying six different levels and including a new Premium Dining section. Other Ambiente highlights include the Ambiente Academy and India’s Partner Country activities, including Indian artisans who will showcase handmade crafts live during the trade show. Visit www.ambiente.messefrankfurt.com
Meyer’s big reveal at Ambiente Meyer Group is preparing a new stand for Ambiente (Hall 3.1) that will feature interactive and digital technology for the first time, demonstrating innovative ways to communicate its brands and the opportunities for in-store application. Meyer will also be unveiling new product launches for Circulon, Anolon and Prestige at Ambiente. “Throughout the event Meyer will be hosting a series of short seminars and workshops focussing on opportunities to take advantage of our value added services,” explains Carl Wright, marketing director. The new stand will also feature a larger hospitality area where customers can unwind and relax with the help of a dedicated barista and host who will be serving a wide range of drinks. Right: Patrick with Dr Liam Fox MP looking at T&G’s Ocean range.
Celebrities design reusable range
T&G talks export
A new initiative by Sky Ocean Rescue and ocean conservation movement Project 0 has seen a host of celebrities create a reusable limited edition product range to inspire people to #PassOnPlastic. Kate Moss, Sienna Miller, Cara Delevingne, Fearne Cotton, Ronnie Wood, Rita Ora, Harry Kane and Bob Geldof are among those who have come up with designs for a reusable water bottle, coffee cup, on-the-go cutlery set and a beeswax wrap set.
T&G hosted Dr Liam Fox, secretary of state for Trade & Industry on Small Business Saturday (December 1). The company was part of a round table discussion at the Department of International Trade’s Export Hub (which is touring the UK to foster encourage business) along with other SMEs local to T&G’s HQ in Portishead, near Bristol. The discussion –which was chaired by Paul Shand, DIT South West’s head of exports – looked at the issues faced by exporting SMEs and included T&G’s insights into export. Patrick Gardner, md of T&G, Jenny Handley, head of marketing and Corinne Price, export manager gave Liam and Paul a tour of the T&G showroom. “T&G is a great example of an environmentally conscious business who export all over the world,” said Liam.
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NEWS IN BRIEF l London’s Victoria and Albert Museum
recently opened a unique display entitled Portmeirion: Pottery Trendsetter. The exhibition explores the life and work of Susan Williams-Ellis (1918-2007) and runs until July 28 2019. l Kendals, the historic name for House of
Fraser’s Manchester store has been saved following the recent announcement that it would close in January. HoF owner, Shop Direct and the store’s landlord went back to the negotiating table after a passionate campaign was launched by customers and employees to Save Kendals. l Debenhams is set to close up to 50 stores,
nearly a third of its retail portfolio. The news has followed a difficult year for the department store group, which has posted losses of £491.5m in the year to September, against profits of £59m in 2017. l A golden iron plus a pair of champagne
flutes are some of the gifts presented in The Range’s ’12 days of Giftmas’ Christmas advertisement. The ad tells the story of a boy trying to win over the girl with twelve gifts, played out to carol singers’ rendition of the Twelve Days of Christmas. l In an article in The Financial Times
(November 19), Richard and Antony Joseph, founders of Joseph Joseph reflected on the company’s on-going and costly battle to protect its designs worldwide. l A ban on plastic straws is expected to
come into force between October 2019 and October 2020 under the latest government plans to cut pollution. l The latest issue of Inspiration magazine
from the International Housewares Association (IHA) features Harrods in its article on the 2018 gia (Global Innovation Award) Global Honorees. An article about the ‘aspirational moment’ in retailing by retail expert Anne Kong also includes Harrods. l In Marks & Spencer’s half-year results announced on November 7, like for like Clothing and Home sales were down 1.1%. Looking ahead, the retailer’s strategy includes a new focus on hero lines in Clothing and Home.
bira joins forces with the Met Several independent cookshops and housewares stockists joined the Metropolitan Police at New Scotland Yard at the end of November for a focus group on how to sell knives safely. The bira members involved were Vin Vara, from The Tool Shop Group, Alan Wood from Trevor Mottram in Tunbridge Wells, Haresh Patel from Tylers Homecare of Notting Hill, Holly Wilson from Richard Dare and Prep Cookshop (both in North London – see From the frontline page 35) and honorary bira member and cookshop stalwart Gary Gordon. The aim of the focus group was to gain feedback from retailers Above: Vin Vara of housewares stockist, on potential educational videos for retail staff, to be used when The Tool Shop has been providing the Home Office with the views and selling knives. The day was run by the Met and MOPAC - The experiences of independent retailers. Mayor’s Office for Policing and Crime. Recognising the significance of well-educated staff, bira welcomes the development of educational videos as a tool to spread the message on knife sales legislation (who can legally buy knives and what staff should do). This focus group follows on from an on-going campaign that bira is involved with in conjunction with the Home Office (as well as other bodies including the ACS and BRC) to support the fight against knife and corrosive substances crimes. At a recent Home Office meeting bira presented reasons why it is not workable for retailers to sell knives exclusively from a locked glass cabinet or an obscured cabinet (similar to cigarettes). The Tool Shop’s Vin Vara and bira direct’s Jeff Moody provided evidence to show the Government that it is unpractical to lock away all potentially dangerous items in a retail business, citing space constraints in small stores and the costs involved. The Home Office was in agreement, recognising that it is more manageable for retailers to keep knives in an area that customers cannot access, such as behind the counter. Vin reports: “We’ve been attending lots of meetings in recent months on the subject of knives and we’ve been working with manufacturers, suppliers, bricks and mortar retailers, online retailers and other associations and groups to help the Government.” Reflecting on the proposals for new laws, Vin adds: “We are at loggerheads with the Government over online sales of knives as the Government does not want them to be delivered Right: bira has said to a residential address, but we will continue to that is not workable work on this so that a sensible solution is found for small retailers to lock knives away. for all.” (For more bira news, see page 16). Image courtesy of Haden.
Below: ProCook’s layered cardboard knife packaging that is designed to be safe, sercure and robust as well as environmentally friendly.
l Tefal has put its branding on a carnival style
ProCook to ditch plastic packaging
ferris wheel on Exmouth seafront in a marketing campaign for its ActiFry Low-Oil Fryers. Each carriage of the wheel served up a different ActiFry cuisine option and members of the public were invited to enjoy a meal sky-high. The event coincides with a six-week multi-level digital media campaign which highlights the benefits of ActiFry’s patented 360° paddle.
Kitchenware retailer ProCook is taking action against plastic pollution by making major changes to the way its products are packaged. The brand is committed to using fully recyclable materials in its extensive cookware and knife ranges resulting in 90% of all plastic packaging being eliminated in these ranges by the end of the year. Moreover, ProCook has committed to removing 95% of plastic packaging from all of its products by the end of 2019. Non-biodegradable packaging such as EVA packing material, shrink wrap and polythene is being replaced with 100% recyclable card packaging in all ProCook cookware and knife ranges. The new card packaging is designed using a simple layered construction and innovative folding techniques to protect products during transit. ProCook’s owner Daniel O’Neill commented: “We have taken the big step to overhaul our packaging after considering the impact our sector has on the environment. As retailers we have a responsibility to consider the wider effect of our business activity, and addressing product packaging is a significant step in the right direction.” Tying in with the retailer’s commitment to reducing single-use plastic, ProCook’s retail stores biodegradable plastic bags, which are now made from recycled plastic bottles.
l American department store chain, Macy’s
has launched a range of homewares inspired by Goodful – the wellbeing and self-care lifestyle brand from digital news and media company BuzzFeed. l Judge (from Horwood) has introduced a
range of enamel ovenware that is Made in the UK, in a factory that is only minutes away from the original Judge factory that closed back in the 1930’s.
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l Next March sees Julie Driscoll at the helm of Spring and Autumn Fair, taking over from current managing director Louise Young who will become the UK regional director for the ITE Group. Julie is currently managing director of the Fashion Portfolio and has been working in the events industry for over ten years. l EPE International has appointed Paul Beaumont as a nonexecutive director of the business. Paul (pictured with EPE’s co-founder Noel Pamment) is a serial entrepreneur with extensive experience of start-ups and hyper growth predominantly in the global technology sector. l Housewares wholesaler Stax Trade Centres has announced details of two major new appointments for the growing team based at its Manchester branch. Richard Cartwright and Andy Dilworth have joined the company as area sales representatives, with Richard taking on responsibility for North Wales and Merseyside, while Andy will focus on the rest of the North West region.
Chicago’s spotlight on trends Chicago’s 2019 International Home + Housewares Show (IH+HS March 2-5) pre-show events include a Trending Today Preview on: A Marketplace for Specialty Beverage. This will highlight 60 new and current exhibitors focused on products and accessories for specialty beverages, including craft beer, cocktails, coffee, tea and water. Buyers can also visit the New Exhibitor Preview before the exhibition halls open on Saturday morning, with 90 first-time exhibitors in one area. Other opportunities to view trends include the New Product Showcases, located in the Buyer’s Clubs in each building (with nearly 500 new items Above: The Trending Today area at 2018’s IH+HS. debuting at the Show.) Meanwhile, the Hall of Global Innovation includes a focus on the latest smart and connected products in the expanding IHA Smart Home Pavilion. Nearby will be Pantone’s inspirational ColorWatch area, providing insights into 2020’s colour palettes and how products at the show match these. Retail trendsetters will also be highlighted in the gia (Global Innovation Award) display, which will feature UK gia winner, Potters Cookshop. Mark Adkison, vice president international of the IHA reflects: “From special product displays to the Global Innovation Awards to educational seminars, the Show makes it easy for retailers to access and understand the trends affecting the industry and their business.” The IH+HS 2019 will feature more than 2,200 exhibitors from around the globe and 60,000 total attendees. Visit www.housewares.org. (See linked story).
New Microplane partner Microplane has announced a new partnership with Burton McCall. Marcin Ziomek, Microplane International’s general manager stated: “This is a strategic partnership to heighten awareness of Microplane throughout the homewares industry. Burton McCall works with an impressive portfolio of premium brands already. With the company’s expertise in multichannel sales, we’re confident that they will successfully identify new opportunities for our brand, while nurturing existing customer relationships that we value dearly.” The head office and distribution hub for Microplane International will remain in Hamburg, Germany.
Focus on digital marketing Consumers’ omnichannel experiences provide the focus for several presentations in the Innovation Theatre at Chicago’s IH+HS. The Theatre offers more than 20 insightful sessions for visitors to the show, including: ‘Alexa, How Do I Promote My Housewares Brand Online?’ and ‘Omnichannel Impact on Housewares: Havoc or Opportunity’. The latter (by Peter Greene, consumer electronics practice director, Numerator) explores categories that are shifting online and what the omnichannel path to purchase looks like for the electrics, non-electrics and cleaning categories. See http://www.housewares.org/show/innovation-theater.
Véritable’s CES Award Honoree Full Circle in UK Eddingtons has been appointed sole distributor in UK and Eire for Full Circle Homewares. The brand is committed to the health of the environment, with manufacturing processes that are designed to preserve resources and reduce waste while creating long lasting and innovative products from safe and sustainable materials.
Above: Crowds arriving for the last IH+HS.
Below: The EXKY compact indoor garden has been recognized as “Tech for a better world” in the CES Innovation Awards.
EXKY, the newest smart indoor garden from French brand Véritable is an honoree for The CES Innovation Awards in its ‘Tech for a Better World’ category. The annual CES Innovation Awards recognise outstanding design and engineering in consumer technology products. Perrine Giacomazzo, international sales manager for Véritable explains that EXKY “is the most compact, the most efficient and the most advanced smart indoor garden in the world.” EXKY will be on show at the CES Las Vegas show in January. Meanwhile, Véritable’s is adding strawberries to its wide selection of ‘Lingots’ of natural soil-less growing media with pre-sown seeds. *The Coravin Wine Preservation Opener is also among CES Innovation Awards honorees for Tech for a Better World.
Above: Top: Eco-friendly cleaning from Full Circle.
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Above: bira has co-signed a letter to Theresa May.
bira signs PM letter for better mental health support Andrew Goodacre, bira ceo has cosigned a letter to the prime minister with other business leaders, calling for an amendment to the Health and Safety in the workplace regulations, to include provisions for mental health. The letter noted that each year, workplace mental health issues cost the UK economy almost £35 billion, with 12.5 million working days lost to work-related stress, depression or anxiety.The cost is not just financial, because left untreated mental ill health impacts a person’s relationships with friends and family and ultimately their quality of life. Requiring employers to implement some basic steps to protect an employees’ mental health would reduce these impacts. The letter added:“Success will ensure employees across the country can access a trained staff member to receive initial support and guidance if they are dealing with a mental health issue at work. Success will ensure every employee has the right to a mentally healthy environment.” Andrew added:“We are fully in support of retailers getting greater knowledge of dealing with mental health issues as part of their First Aid training.This will not only help employees but will also give employers the ability to deal with any physical or mental health problems that arise. It is important, however that this isn’t just another burden for business owners, so it needs to be handled as part of the training they would already have to support physical health.”
As we take a look back at the last year, we can’t ignore the colossal changes retail has gone through and continues to go through. It hasn’t been an easy time, as our recent Openings and Closures report showed. The report, which we run with Local Data Company, showed that at the start of 2018 there was a net loss of -1,554 independent retail businesses in the UK (see separate story). Another report commissioned by PWC stated that 14 shops per day had closed in 2018. We’ve seen some incredibly big names face closures, all citing business rates and rents for crippling their businesses. Above all Above: Andrew pictured else we’ve seen a decrease in footfall and significant changes in the way people do talking at the recent their shopping. And it’s not just the retailers that suffer because if businesses close Excellence in Housewares Awards (co-hosted by then suppliers suffer too (if they aren’t with bira direct that is!). I could paint a PH and bira). prettier picture but I think it is important to recognise where we currently are. And yet, in the same period we saw high numbers of independent retail businesses opening, 14.8% more than the same period in 2017 in fact. Service retail saw growth, which includes businesses like barbers and dry cleaners. So, what does this mean? It shows that with the right offering - including a service that consumers can only access in store (for example, knife sharpening and hire of cake tins), with support from Government (on matters like business rates), awareness of trade associations like us and the services we offer, suppliers working with retailers and not against them and consumer support, there is hope. With a combined approach I truly believe that there is still a place for independents on our High Streets. When I first started at bira in September, I was informed that we are retail’s biggest secret. This is great for the independents that are in on the secret, or are recommended to us, but how can we help the retailers that need us the most, if we are kept a secret? Under my watch we’ll be shouting a bit louder about our offering and special rates. Independent businesses don’t need to feel alone anymore. We are here for you and will support you through this time of change. If you don’t know a lot about us and what we do, please get in touch with our friendly membership team on 0800 028 0245.
Andrew Goodacre, ceo, bira
Record number of closures Data released at the end of November by bira and the Local Data Company (LDC) shows that independent retailers opened significantly more shops in the first six months of 2018 (H1) than in the same period last year. However, a record number of stores were closed over the same period. This resulted in a total decline of -1,554 shops (-0.5%) and marks a significant decline from the increase of +762 shops (+0.27%) in H1 2017. The figures include a net loss of -695 units located on high streets alone. Independent units categorised as Service Retail (including retailers such as barbers, hairdressers and dry cleaners) was the only category to see growth, with a net increase of +104 units in H1 2018. Chain retailers (brands with more than 4 stores) have also remained in decline with a net loss of -2,848 shops (-1.36%) in H1 2018. Lucy Stainton, LDC’s senior relationship manager referred to 2018 as “a particularly transformative year for the UK retail market.” She stated: “Businesses in all corners of the industry are having to look very closely at their current model and assess its relevance in an era of unprecedented consumer change.” Andrew Goodacre, ceo of bira commented: “This report perfectly illustrates the problems for independent retail businesses. Despite more businesses opening, we have seen more closing resulting in a net loss from the high street. bira has been saying for a long time that independent retailers need support from local and national governments. The recent budget announcements regarding a rates reduction and the setting up of a high street fund are very welcome and we hope it is not too late to provide a lifeline to these important businesses.”
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Above: Adding to the H2 statistics for 2018: historic cookshop Cheltenham Kitchener closed its doors on September 30, after 46 years of trading. Below: London’s Portobello Road has the highest percentage of independents.
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Packed Lakeland forum BHETA’s November networking forum was full to capacity, with standing room only to hear presentations from Samm Swain, Lakeland’s buying and merchandising director, Kelly Whitwick, UK Retail lead at GfK, bira’s Jeff Moody, and Chris Johnson, formerly of The Rayware Group and now heading up his own logistics company, Loadie. Samm Swain discussed Lakeland’s history, its hugely positive and loyal Above: BHETA’s Will Jones, with GfK’s Kelly Whitwick, Lakeland’s Samm Swain, Nicole Addy and customer base and its current split of sales Chris Johnson of Loadie and BHETA president, between its website (28%), its catalogues (8%) Dexam’s Roger Morgan-Grenville. and its retail stores (64%). She explained that “trust” is the secret of Lakeland’s long-held position as the largest kitchenware specialist. The retailer promotes and sustains its trusted reputation through commitment to its test kitchen and the involvement of its customer ambassador in both product selection and returns. Samm also outlined the Lakeland customer profile to illustrate the opportunities for suppliers, both branded and own label. Meanwhile Chris Johnson told housewares suppliers about the advantages of Loadie, his mobile and online logistics platform. This new service which adapts B2C concepts similar to Uber for the B2B market, makes the most of geolocation technology to enable suppliers to post fully trackable transport requirements at no cost and at any time. Available drivers will pick up and deliver, often avoiding the implications of a return journey with an empty vehicle. Jeff Moody of bira was equally upbeat, outlining the independent retailers’ association’s programme of services, its lobbying activities on business rates and the sale of knives and corrosive substances, and its stand on seeking a fair and level playing field for High Street retail. Kelly Whitwick highlighted opportunities in the current challenging retail market. Drawing on GfK’s consumer confidence survey, she explained that fears about the macro economic situation are holding consumers back despite a relatively positive position on personal ability to spend. Kelly also discussed trends from the most recent EPOS data. These include the importance of comfort and simplicity, the shift to lower volumes but higher price points and an apparent decline in price comparison as ‘tailored for you’ online offers become more prevalent. BHETA’s housewares sector director, Will Jones reflected on the event: “Everyone knows that 2018 has presented many challenges, but this BHETA forum proved an entirely positive event, full of really positive ideas, campaigns, commentary and opportunities. It was a sell-out crowd and just goes to show what a contribution to business well-being in this sector BHETA now makes.” Will reminded delegates of current opportunities available via BHETA, such as grant availability for exhibiting at Ambiente. The forum was followed by the second BHETA Surgery, a session where members can pre-submit business questions to the BHETA housewares committee for discussion. The Surgery is becoming increasingly popular, stimulating industry discussion and debate. Right: A view of the BHETA website’s Retailer Zone.
Detailed GfK statistics are helping BHETA members The latest round up of EPOS information from the BHETA GfK Quarterly POS Index (featuring quarter three) is proving to be an invaluable benchmark for association members thanks to its correlation with the latest sector information in the BHETA Retailer Zone at www.bheta.co.uk/retailer-zone. A new ‘look up’ function on the BHETA website allows readers of the BHETA GfK Quarterly POS Index to investigate specific product category performance reflected by EPOS data. The latest data shows significant growth in air treatment, which is up 20% in value terms (following the hot summer plus the trend for wellbeing). Barware has also continued to perform well. Commenting on the second set of GfK EPOS figures to be available in this form, BHETA housewares sector director, Will Jones said, “This BHETA initiative with GfK has proved a huge hit with members and this is why we are boosting the power of the BHETA Retailer Zone to ensure that everyone who receives the report can really make the most of its implications in terms of market intelligence.”
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Above: The Stratford Manor Hotel is the venue for a conference on The Future for International Trade in March.
BHETA to co-host Brexit conference Three of the leading trade associations in the home enhancement, garden and leisure, and pet product sectors are joining forces to host a joint conference on The Future for International Trade, ahead of the UK’s departure from the European Union. Co-hosted by BHETA, Gardenex and PetQuip, the event takes place on March 12, 2019 at the Stratford Manor Hotel in Stratford-uponAvon, Warwickshire. It promises to help suppliers understand the complexities associated with Brexit and will focus on changes, challenges and opportunities surrounding international trading, with presentations and an ‘Ask the Expert‘ Zone. There will be practical case studies from successful exporters as well as insights from experienced service providers specialising in transport, logistics, IP and international business law, as well as exhibition organisers and government advisors. BHETA executive director, Will Jones states: “BHETA is delighted to be working with the Federation of Garden & Leisure Manufacturers on this joint initiative; we are confident that the programme of presentations will provide delegates with expert information, practical advice and inspiration, while a wide range of export service providers will give face-to-face export guidance to delegates”. Members of BHETA can secure a preferential delegate rate of £69 per person, compared to non-members at £149 per person (both plus VAT). To reserve a place call 0121 237 1130, email nab@bheta.co.uk or visit www.bheta.co.uk
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Food for thought
Newly released government statistics illustrate the acceleration of the UK’s ageing population. So what does that mean for the housewares industry? PH asks several suppliers and retailers how the ageing consumer influences their business.
Silver linings Inset: GreenPan’s Featherweights is lightweight, durable with heat distribution and retention properties. Below right: The Zap Cap in action.
Getting older: the figures Supplier view: The blurring of age groups Meeta Patel, UK marketing manager for The Cookware Company (including GreenPan) acknowledges that: “Consumers in their 50s and 60s today behave differently than they might have 20 years ago.” She observes: “There is definitely a blurring of the lines now between different age groups – whether music, fashion or food. It is important not to focus in on a particular group but leave freedom of choice very much to the consumer. One of our latest products Featherweights may well appeal to an older consumer who likes the results of cooking with a traditional cast iron cooking
New data from the Office for National Statistics shows that around 18.2% of the UK population were aged 65 years or over in mid-2017, compared with 15.9% in 2007. This is projected to grow to 20.7% by 2027. “From looking at past patterns, we project that more than a quarter of UK residents will be aged 65 years or over within the next 50 years,” states Sarah Coates from the Centre for Ageing and Demography at the ONS.
pot but is looking for a more lightweight product. Featherweights is GreenPan’s first cast aluminium range and so is 50% lighter than cast iron.” While Meeta recognises the importance of older generations (sometimes deemed to have more disposable income than younger generations) she emphasises that for GreenPan, “the key driver has to be the consumer’s desire to cook and eat healthily”.
Supplier view: Design insperation A great example of how good design inspired by the retired generation continues to help consumers of all demographic is, of course, OXO Good Grips. The brand’s first product was the peeler, which was borne from a keen cook’s frustrations as she began to suffer from arthritis in the 1980s. At CellarDine, managing director Peter Dunne has an older family member to thank for one of his phenomenally successful products. Peter reports: “I have always been motivated and enthusiastic about product development and back in 2001 I noticed my grandfather struggling to take the top off his favourite bottle of Guinness. His struggle was due to the fact that he had lost a few fingers in the war and was also suffering from arthritis. He was becoming very frustrated and stressed at not being able to undertake very simple tasks. My immediate thought was how could I create something that would be simple and easy for my Grandfather to use, and this led to the Zap Cap.” Peter explains: “The Zap Cap removes a bottle cap with one simple action and catches the cap (so no bending down if it falls on the floor). The top of the Zap Cap has a dome surface so its fits snugly in the palm of your hand. When I first presented the prototype to my grandfather his face lit up with a huge smile. That look on his face was priceless! Since then the younger generation has embraced the new ZC models (including Joe Suggs who uses the stainless steel ZC on his YouTube channel with 8 million views), but it all came about thanks to my Grandfather. “
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Food for thought
Supplier view: Product feedback Cate McDermott, special projects manager at Dreamfarm acknowledges that older consumers with less dexterity enjoy using many of the Australian brand’s products due to their ease of use. The suitability of Dreamfarm’s new Ortwo grinder is “something we have discussed a lot in-house,” says Cate, who explains that: “If you have limited dexterity, it’s very easy to use Ortwo in the “two-handed mode” because you’re using the strength of your arms to operate it and grind your pepper, not your hands.” Cate also observes that the
Retailer view: Passing on shopping habits Janet Gordon, manager at Kitchen Range, Llandudno emphasises the importance of older customers for high street shopping: “While we have a wide range of people coming in, the vast majority of our customers are over 60, reflecting the large number of retired people in Llandudno. We
stout shape of the Ortwo jar makes removal and refilling “incredibly easy if your hands are not as steady as they used to be,” and the grind size is also easy to adjust. Cate confides that older family members have been useful product testers, providing feedback on product benefits. She reflects: “While we haven’t targeted an older market specifically with any of our products (because we believe our products are for everyone), we certainly used to use our grandparents as a test audience during product development. We figured that if Nan and Pa could work out how to use it and found it easy then we were on to a winner! Our potato masher, Smood, was our Nan’s favourite Dreamfarm product because it meant she could make Shepherd’s Pie again, a dish that she loved but she had given up on mashing potato years earlier because it was so tiring and at times painful for her as she was a slight woman with arthritis.”
rely on this generation to keep up the tradition of coming to shops and pass on their shopping habits to their children and grandchildren by bringing them in and introducing them to us – our products and good service. We also see a lot of customers who regularly look after grandchildren and bake together as an activity. Many older customers have been shopping
Above: The new Ortwo grinder joins other products from Dreamfarm that benefit those with less dexterity (including the Smood, Garject and Clongs). Left: Kitchen Range, Llandudno notices that older generations introduce new customers. Below: Older customers at Salamander in Wimborne value personal advice.
with us for generations- both locals and the regular coach loads that visit us all year around - during the winter, the town has ‘Tinsel and turkey’ trips. Our traditional products are important for our older customers but we also need to ensure we have products that are on trend to encourage younger generations. Getting the balance isn’t always easy.”
Retailer view: Customer loyalty and respect Situated in the heart of Dorset, with a large proportion of retirees, Michael Griffiths, owner, of Salamander Cookshop, Wimborne reflects: “The shopkeeper still has an important role for older customers. They ask for our advice and try products on our recommendations. They are not necessarily influenced by the superficiality of online sponsored media or obsessed by brands as younger people can be! We have a great deal of customer loyalty and repeat business from our older customers. They don’t necessarily have disposable income so they think more carefully about spending. We see a lot of men taking up cooking as a hobby, particularly making bread, pies and coffee and buying knives. An ex-aerospace engineer will turn into the expert on breadmakers, and we often hear couples argue about what they think is a suitable purchase. Women tend to be more down to earth, and shopping is about need more than aspiration. Baking with grandchildren continues to be popular, particularly in the run-up to Christmas and Easter. The recent Great British Bake Off provided more accessible inspiration than the previous series! The fact that we have a large percentage of older customers doesn't affect our stock range, although we always sell lots of jar openers, ring pull lifters and OXO Good Grips peelers with the easy-grip rubber handles that often appeal to an older market. We like to offer a contemporary range of products which challenge old ideas and attract young people, even if it's their parents or grandparents who buy them as gifts."
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HousewaresNews.net is the new online resource for the entire housewares sector. From the publishers of Progressive Housewares, and the organisers of The Excellence in Housewares Awards, this new e-newsflash portal and website delivers and is the hub of the very latest news, views and analysis from across the housewares sector – covering both supplier and retailer aspects of the trade. Launched with an expertly qualified email subscriber base of 3547 (and rising) readers, the twice-weekly newsflash lands directly in the inboxes of everyone in this fastpaced sector. A modern, easy to navigate website provides a central resource for the trade too, offering pithy news, indepth articles, an industry jobs board, retail analysis, digital issues of Progressive Housewares, and much, much more. All advertising on the website is duplicated to each and every newsflash, giving advertisers huge visibility and a direct connection with retail buyers for a whole calendar month. HousewaresNews.net is published by housewares sector experts, for housewares trade experts. To sign up for the HousewaresNews.net newsletter please visit www.HousewaresNews.net
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It is great for grandparents and grandchildren to spend time together. What can be more fun than making refreshing homemade pops. Fish Ice Lolly Pop Moulds from Zoku, featuring popular sea creature shapes. As the pops are eaten, their ‘skeleton’ tails are exposed. The tails come with built-in drip guards to reduce mess. Simply pull on the sticks to remove them from the moulds without the need for rinsing. Mix and match the different tails to create colourful sets. Burton McCall UK Distributor Tel: 0116 234 4611 E-mail: sales@burton-mccall.co.uk
PRODUCTS FOR
Older Consumers
One of GreenPan’s latest products ‘Featherweights’ (pictured) will appeal to the older consumer who likes the results of cooking with a traditional cast iron, but wants a more lightweight product. Featherweights is GreenPan’s first cast aluminium range – 50% lighter than cast iron. It still has excellent heat distribution and retention properties, as well as being durable. It is a very focused range – three sizes (22cm, 24cm, 26cm) of Dutch Oven and a 26cm grillpan. The Dutch Ovens also feature a self-basting lid to ensure food remains succulent. GreenPan Tel: 01483 255842 Web: www.greenpan.co.uk Featuring seven of the most widely used kitchen gadgets, the Stellar Sure Grip range combines the power and utility of stainless steel with soft flexigrips, resulting in the epitome of quality, strength and comfort. Dishwasher safe, with chunky, easygrip handles, the Stellar SureGrip range is comfortable to use and easy to clean. The range comprises a fourin-one Rotary Peeler, Whisk, Can Opener, Ice Cream Scoop, Pizza Cutter, Garlic Press and Jar Opener capable of dealing with the most stubborn of lids. All items are covered by the Stellar Lifetime Guarantee. Horwood Tel: 0117 940 0000 E-mail: sales@horwood.co.uk Web: www.horwood.co.uk
Punching out the flavour from your garlic is Stellar’s new Garlic Press SA57. This classic stainless press squeezes the garlic through the wholes with ease and expresses a fine garlic mash ready to flavour your dishes. Effortless to use and Comfortable to hold, you are assured that you will get the most out of every clove. Horwood Tel: 01179 40000 E-mail: sales@horwood.co.uk Web: stellarcookware.co.uk
Mason Cash Innovative Kitchen Utensils have been designed for multi-functionality and comfort. Each of the seven tools has two or more uses, making them the perfect space savers for your kitchen drawers. Use your Innovative Kitchen Spatula to create beautiful cupcakes with minimal mess; using the spatula to stir your mix and the jar scraper to decorate. For perfect portions, you can use the Innovative Kitchen Spaghetti Spoon to measure portion sizes, serve, and stir up a savoury dish. Rayware Tel: 0151 4861888 E-mail: seank@rayware.co.uk
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Retail focus
The six finalists of this year’s Excellence in Housewares Awards’ Retail Employee of the Year are shining examples of the passion, knowledge and exemplary customer service to be found in housewares retailing. PH quizzed these champions about good advice and how our industry is special.
Inset: Dinghams' Sue Stone holds her Excellence in Housewares trophy with colleagues Lorraine Carter (left), Sarah Hardingham and Terry Taylor (right).
Champions’ advice Positive thinking Nadine Coyle, department sales manager, Fenwick Brent Cross has worked in the store for 13 years: Above: Nadine pictured in the Cookshop at Fenwick Brent Cross.
Job highlights?
“I love the customer contact and the products. I have worked all over the store but cookware is so exciting and I love helping customers to discover the versatility of the products. I also enjoy making something exciting happen on the shopfloor, working on demonstrations and with suppliers to create in-store events.”
Good customer service? “Every single person needs to be treated uniquely and personally. It’s not just about finding what they want but about making their day better. Sometimes people come in when they are not in a good mood but if you spend some time with them they start smiling. They might not buy anything but they might come back.”
Staying sharp Sue Stone, manager of Dinghams, Winchester has been working at the shop since 1998 and recently won the Excellence in Housewares Retail Employee of the Year Award:
Housewares highlights? “After working in this department for two years, I’m still learning. With such a variety of products there is always something new to discover.”
Good advice? What do you like most about your job?
“Firstly, when you come to work, leave your problems at the door. It’s good for our customers and it’s good for your mental health. Secondly, treat all customers uniquely, as you would like to be treated yourself.”
“Helping customers and fulfilling their requests, and working with all the wonderful staff here.”
How would you describe good customer service? “Acknowledging customers when they come in the door with a smile or greeting but then letting them browse at their leisure. Then approach them to see if they need any help. The worst thing is when someone comes up to you the moment you walk into a shop to say, “Can I help you?”
What do you like most about housewares? “I love selling knives as I appreciate the value of good knives. I also enjoy selling cast iron because I have used it all my life and know it’s going to last and be useful. Next is bakeware as I’m a keen baker, but I love it all really!”
What is your best piece of work related advice (for customers or colleagues)? “Never put saucepan on a high heat – always a medium heat and be careful when cleaning oils out of your pans. Make sure you buy a sharpener with a knife and don’t put knives in the dishwasher.” PROGRESSIVE
Above: View of kitchenware at Fenwick Brent Cross.
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Retail focus
Ready to help Sara Hunt joined Trevor Mottram, Tunbridge Wells in 2007 as general manager:
Left: Trevor Mottram’s Sara Hunt. Right: View of Trevor Mottram.
“Putting people in touch with what they need and seeing them walking out happy.”
probably won’t know which is the best saucepan for them out of a selection of 20. We often banter with our customers. We have a lot of regulars and a lot of visitors that come back regularly – they expect us to remember what they’ve bought and often we do!”
Good customer service?
Housewares highlights?
“Let customers come in the door and look around before approaching them. If they are looking for something, then take them to the product rather than pointing. Help them to find out what will suit them – they
“Bizarrely, my husband does most of the cooking at home, but I love to be the first to see new products and get a feel for what’s good, bad or indifferent.”
Job highlights?
Good advice? “Treat your customers the same way you’d want to be treated. Be friendly and ready for questions while not being in someone’s face.”
Straight talking
Outstanding knowledge
Sue McCarthy joined Charlies (with stores in Wales and The Borders) eight years ago as senior buyer:
Evelyn Spencer, Le Creuset consultant at Fenwick Brent Cross has worked at the store since 2000: Job highlights?
Job highlights? “Charlies is a growing business yet it is still small enough for us all to be very hands on. We all get involved with all aspects of the business which means that there is a great deal of diversity to every day.”
“Everything – the products, the staff and the store (I look after Le Creuset but cover other areas in Cookshop too).”
Good customer service? “Have a smile on your face, meet and great every customer and find out what their needs are.”
Housewares highlights?
Above: Evelyn has been in her role as Le Creuset consultant since 2015.
“We cater for all needs – we have everything for everyone. With such a wide range of stock, we have lots of products that people can’t find elsewhere.”
Good customer service?
Good advice?
“Good customer service is achieved by providing the customer with quality products, recognisable brands, competitive prices and knowledgeable and friendly staff in a welcoming environment. At Charlies, we hope to go the extra mile to ensure that our customers have a fantastic shopping experience with us”
“Know what you’re selling inside out so you can share your knowledge with staff and customers.”
Helping hands
Left: Steamer Trading’s Vicky Yeoll. Below: Steamer Trading’s Horsham store.
Vicky Yeoll, assistant manager of Steamer Trading, Horsham joined the branch as sales assistant in 2012:
Housewares highlights? Job highlights?
“I enjoy the housewares supplier base. They tend to be straight talking, open to a bit of wheeling and dealing and are generally a lot of fun.”
“I love talking to customers, being able to help them and ultimately see them leaving with a smile. I have also had the pleasure of working with some of the most amazing people.”
Good advice? “Always hold your hand up when you've made a mistake.” Above: Sue McCarthy of Charlies. Right: A view of one of Charlies’ kitchenware areas.
Good customer service? “Going the extra mile is something that can make a difference to a customer’s experience, whether that be taking goods to their car, carrying product to the till point for them or even simple gestures such as a smiling face or a guide to the product they need.”
Housewares highlights? “I'm an avid baker and have learnt to cook from a very young age. I think for me the best part of housewares is the sheer volume of product we have to cater to everyone's needs, whether you love to cook, bake, you are a coffee connoisseur or just love to be in the kitchen.”
Good advice? “Working hard pays off. It’s so important to work for what you want because it will feel amazing when you reap the rewards because you can say: 'I made that happen.’” PROGRESSIVE
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Market focus
They say the best things come in small packages, and in the kitchen that means adding ease and style at the same time with a wealth of clever electrical appliances. So whether it’s ‘social cooking’ or catwalk colours that are currently on trend in the hub of your home, there’s plenty to choose from – as PH discovers when catching up with a range of leading brands for food preparation, kettles and toasters.
Kitchen kit to covet F rom turning your kitchen into a communal haven where the cooking itself takes centre stage when you’re entertaining to harnessing the very latest in culinary technology to help your family get healthy, these days there is seemingly a small appliance to suit everyone. And whether you are looking for a top of the line slow or multi-pot cooker, Inset: Smeg’s SJF01 Juicer combines a precision extraction technique with a sleek design
something to lend a hand with food preparation, a super-juicer or a streamlined kettle or toaster, small domestic appliances (SDAs) can also be a great way to buy into an iconic brand but at a price that won’t break the bank as well as being a simple yet effective method to update your kitchen. Upmarket Italian manufacturer Smeg has been committed to developing and expanding its range of SDAs over the last few years, and with sales soaring this has proved to be a clever business strategy for the famous brand. “Incorporating Smeg’s class-leading design and technological features, Smeg’s small appliances range allows consumers to buy into the range at a much lower price point,” says Lucy King, Smeg product manager. “This year alone, Smeg has unveiled its first Drip Filter Coffee Machine, a brand new re-designed 4-slice toaster, made its Hand Blender available for under £100 and are also now due to reveal full-colour versions of its award-winning Stand Mixer. “Colour in the kitchen also remains a strong trend, as consumers strive to represent their own personality through PROGRESSIVE
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Above: Beko’s innovative soup maker makes healthy eating easy, doing all the chopping, blending and cooking - and even comes with an autoclean feature
kitchen design. We’re finding that reds, creams and blacks are currently the most popular colours – but we also provide further pastel options including white, green, blue and pink for anyone who wants something a little softer.” Lucy also reflects: “We’ve seen more and more brands start to diversify their ranges over the last 12 months, and 2018 saw Smeg add white to its extensive colour portfolio. The crisp hue across products allows customers to add a contemporary feel to their kitchen, but with our beautiful retro designs. “Plus we’ve also seen a demand for appliances that offer the capability to make healthy, fresh and organic food easily at home. Our juices are popular because they retain vital vitamins and minerals by extracting juices with precision – and appliances such as our SJF01 Juicer are also economical in the long term with higher quality, tastier results.” Colour is a concept that has also been central to the success of SDAs at Swan this year, notably in the company’s Fearne by Swan Range created in collaboration with TV presenter, radio DJ, cook book author and mum-of-two Fearne Cotton. The collection’s jug kettle is one of just two kettles to have been awarded the ‘Quiet Mark’ thanks to its innovative silent
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Market focus
Boiling over with heritage This year marks Haden’s 60th birthday when it comes to manufacturing beautifully designed kettles and SDAs. Originally a bicycle-making business, Haden has more than 150 years of manufacturing experience – but it was in 1958 when Denis Howard Haden decided to found his own separate company making electric kettles. To mark this special anniversary, Haden has launched the Heritage Kettle, boasting a stunning vintage design inspired by the company’s 1950s roots but also fusing classic styling with contemporary living. It comes available in turquoise and white shades. “We have also introduced some incredible colours into our best shaped kettles and have had a great response to this,” says director Sachin Bagga. “And in terms of stand-our product, our Perth kettle and toaster continue to be a customer favourite, however our Jersey kettle has also really performed well. It comes in putty, cherry and marmalade colours and looks beautiful with a gloss finish. Its handy temperature gauge is perfect for making low temperature herbal teas, plus we also recently launched Jersey two slice toasters to match.”
boil technology, and also comes in four ontrend pastel shades – lily, pale honey, peacock and truffle. “In addition to align with the current popular minimalist Scandinavian design trend, this year saw the launch of our highly anticipated Swan Nordic Collection of small kitchen appliances,” says Swan’s general manager, David Foulstone. “Available in cotton white and slate grey, the range incorporates sharp lines and wood-effect detailing for a cool and understated look, also offering practicality and style. This has been our stand-out range for 2018.” The Scandinavian design trend also partners perfectly with SDAs for Danish brand Stelton, who this year has expanded the popular Emma series of products [Pic three] with a sleek new toaster and transformed the iconic EM77 vacuum jug – a bestseller for the brand since its launch in 1977 - into an electric water kettle, combining familiar design with a new functionality. “Both pieces are part of remarkable product families and thus add harmony to the kitchen,” Stelton’s marketing director, Mette Stagsted Larsen explains. “The products are stylish and elegant allowing you to leave them on the kitchen counter or bring them to the dining or coffee table.” As one of the leading brands in the UK for kettles and toasters, Russell Hobbs reports that its new Inspire collection has been gaining five star reviews across the board. The kettle and toaster from the range, available in white, black and red, have been
Inset: Swiss brand Solis’ high end table grill range boasts products that offer the ultimate in social cooking.
designed to combine a premium feel and innovative features, and has been popular with consumers and reviewers alike. In addition Russell Hobbs has evolved the key heritage ‘Legacy Kettle’ range by incorporating quiet boil technology to products including the Buckingham Illuminating Kettle. Healthy eating continues to dominate the SDA market, with busy consumers balancing more on a daily basis than perhaps ever before – only increasing their awareness for what and how they are cooking, which is filtering over into appliance design. One brand making the most of this market trend is Tefal, whose latest product launch is the ActiFry Genius XL. “There is certainly an ever growing awareness to eat healthily amongst consumers,” reveals Tefal’s Eunice Liang, senior product manager for kitchen electricals. “We innovate to help make the home a better place with a focus on shared pleasures and healthy living among family and friends. We achieve this by bringing products to market that help save time and effort while still preserving performance and health.”
Tefal’s ActiFry Genius XL features patented dual motion technology meaning you don’t have to stop or shake to achieve evenly cooked food, and also has nine cooking programmes covering everything from chips to stir fries. Plus its new ‘1-meal-in-1=go’ tool lets you add all your ingredients at the same time and does the rest to rustle up delicious meals such as a Thai spiced curry. Moreover, its 1.7kg capacity is enough to feed eight hungry people and, with health and wellbeing in mind, you only need one spoon of oil to cook up to 1.7kg of perfect crispy fries. Beko is another big-name brand riding the SDA health trend, and earlier this year launched its Eat like a Pro campaign, in partnership with FC Barcelona. The brand has subsequently brought out a number of small, innovative appliances that aim to optimise the vitamin and nutrient retention of smoothies, soups and juices. For example, Beko’s Vac Blender cleverly removes air while working, which prevents oxidation meaning that fruits and vegetables retain their colour – plus it also delivers a whopping 40% more
Inset: Danish brand Stelton’s Emma range of SDAs ties in perfectly with the popular Scandinavian design trend
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Market focus Right: The healthy-eating aware ActiFry Genius XL is Tefal’s stand-out product of the year.
A baking good year for Bamix Bamix has had a stellar 2018, having picked up the Plugged In Award at this year’s Excellence in Housewares event for its Baking Bamix. And now with a range of new products focusing on particular cooking styles, the sky is the limit for the brand. “The big news for Bamix over the past year has been the introduction of sets targeting specific areas of the market such as BBQ and baking,” says Ruth Tocher, brand manager at Bamix’s distributor Burton McCall. “The stand out product for 2018 was definitely the Baking Bamix, increasing consumer awareness that the Bamix is not just a stick blender but much more – a hand held appliance that can be used for all types of baking.”
vitamin C and fibre as compared to other types of blender. The company’s new soup maker is said to whip up healthy soups in minutes with no mess or hassle, as the appliance does all the chopping, blending and cooking for you, with a handy 40-minute keep warm function so your meal will be ready whenever you are. Plus – mindful of consumer demands for convenience - it has an Autoclean function! Forward-thinking family company UK Juicers has just signed an exclusive distribution deal with one of the world’s leading developers of juicing technology, Kuvings, to bring the best of an increasingly popular trend for cold press juicing to the UK market. “Fruit and vegetable juices that have been extracted using the cold press method are increasingly popular in supermarkets and health stores,” says Nick Ledger, director at UK Juicers. “More people are becoming aware that they can access better quality juice by using their
own cold press juicer at home and that most juicers that are classed as ‘masticating juicers’ can also be regarded as cold pressing models. “Kuvings’ latest designs of large feed chute cold press juicers offer step change improvements across all the criteria that customers value, such as ease of use and cleaning and improved performance,” states Nick. He adds: “The brand’s EVO820 flagship ‘evolution’ model is now outselling all our other brands and models of vertical cold press juicers!” Another trend currently impacting the SDA market is all about social cooking – although ‘kitchen theatre’ while you’re entertaining can be as laid back as you like. One company jumping on the communal culinary bandwagon is Swiss brand Solis, who are known for its premium and highquality SDAs. “We know that cooking is a fun, shared experience and it is becoming increasingly important to integrate this into our daily lives,” says Solis’ managing director, Arne Finsnes. “The days of one person cooking Below: KitchenAid’s stunning limited edition Misty Blue Stand Mixer has been created to mark the brand’s 100th anniversary in 2019.
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alone in the kitchen are gone and instead people want to create a social atmosphere around food.” He continues: “This trend fits perfectly with our table grill range that includes several high-end multifunctional grills, such as the Teppanyaki table-top grill and 3-in-1 combi raclette and fondue. Our most successful product over the past year has been the Solis 5-in-1 Table Grill, which is made of finest-quality stainless steel and features a large grill plate that can be used on each side.” “This is the ultimate dining-table showcase which can host up to eight people and combines five different dishes (including raclette cheese, wok, table grill, crèpes and mini pizzas) – from savoury to sweet,” Arne concludes, emphasising the power of SDAs to enhance both the cooking and entertaining experience.
A centenary of style Much loved brand KitchenAid has not only enjoyed great success in 2018, but is gearing up for a very special celebration next year – its 100th anniversary to be precise. And to mark the occasion a series of exciting product launches is planned, starting with the limited-edition Misty Blue Stand Mixer [Pic seven]. It has been inspired by KitchenAid’s original mixer that was first developed by Ohiobased engineer Herbert Johnston back in 1908 and became the first household mixer when it eventually came to market in 1919. “Our heritage inspired Misty Blue version comes with a unique hobnail Titanium reinforced ceramic bowl and really is quite beautiful,” says KitchenAid’s UK and Ireland marketing manager, Helen Simpson. “Our buyers are in love with the iconic look and feel of KitchenAid and we recently launched the Design Collection – inspired by the contours of the KitchenAid Artisan Stand Mixer – with great success. But of course it’s not just about looks. The range is made from durable polycarbonate and delivers on the performance front too. “Our appliance innovation is driven by food, cooking and lifestyle trends – both globally and in the UK. An emerging requirement for compact multifunctional appliances has resulted in the launch of the new 1.7L and 2.1L Food Processors, and we now offer a comprehensive category portfolio to suit every size of family and style of cooking."
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Combining world-class expertise and a passion for proper food, bamix® of Switzerland and Chef Jamie Oliver have joined forces to produce an exclusive hand held food processor. Designed with home cooks in mind, this powerful piece of kit is the perfect tool for busy family kitchens. Blitz, blend, whip, beat and purée – with total ease. Burton McCall Tel: 0116 234 4611 E-mail: sales@burton-mccall.co.uk
The Matcha Tea Whisk from Aerolatte is a must have for all matcha lovers out there. The special nylon whisk head and specific motor have been designed to work at the perfect speed for tea. The whisk is Ideal for mixing matcha with water and for making perfect matcha lattes - also ideal for mixing protein and other powdered drinks. Each whisk comes with a bamboo design handle, two AA batteries and a protective tube. Eddingtons Tel: 01488 686572 E-mail: sales@eddingtons.co.uk Web: www.eddingtons.co.uk
To mark its 60th birthday this year, Haden has launched Heritage Kettle (pictured). The kettle has a beautiful vintage design inspired by Haden’s pioneering kettles launched in the 1950s. Fusing classic styling with contemporary living, Heritage Kettle harks back to an era of simplicity with features which celebrate modern engineering. This kettle features a 1.7ltr capacity, ergonomic grip handle, water level gauge, a light indicator during boiling and it includes a spare filter. The Heritage Kettle is the perfect way to celebrate 60 years of kettle making. The kettle is available in turquoise and white colours. Haden Tel: 01909 544 570 E-mail: info@hadenappliances.com
Gather your friends around and let each person get involved with the cooking on the new Judge Table Top Grill. Different heat temperatures (from 120 to 240°C) means its suitable for cooking a variety of foods, from blini, to fish, to frying an egg and searing a steak or a juicy kebab – or simply use it as a hotplate to keep food warm. The New Judge Table Top Grill is a healthy tool to cook a variety of foods on a large surface, any residual oils simply drain away into a removable collecting chamber. Horwood Tel: 01179 400000 E-mail: sales@horwood.co.uk Web: judgecookware.co.uk
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Quick, easy and versatile for authentic, barista-style coffee at home, the Salter Espressimo is the ideal addition to a modern kitchen. Featuring a frothing function for creamy capuccinos and lattes, the five-bar pump pressure delivers tasty, flavoursome drinks every time. Simple to use, the Espressimo is also easy to clean, with a removable and washable drip tray and strong and durable filter. UPGS Tel: 0161 934 2268 E-mail: customerservices@salterhomewares.com Web: www.saltercookshop.com
For everything you want to make. KitchenAid.
Transform your kitchen robot into a multifunctional device
Food grinder
Pasta Roller
Ice Cream Maker
Food processor
Mini
4,8 L
6,9 L
Vegetable Sheet Cutter
www.kitchenaid.eu Š 2018. All rights reserved. KitchenAid and the design of the stand mixer are trademarks in the U.S. and elsewhere.
For further information on KitchenAid please contact Beam Group.
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Make yourself a perfect cuppa and a toast with retro cool Jersey range by Haden. This range will add an old-school touch to any kitchen. A temperature gauge feature adds both beauty & functionality so you can enjoy your favourite tea at the ideal temperature. Matching 2-slice toaster features a removable crumb tray, variable browning control, cancel, defrost & re-heat functions. Bold marmalade colour & shape will cheer you up anytime you need a cuppa or a toast. The range is available in putty, red & marmalade colours. Haden E-mail: info@hadenappliances.com Tel: 01909 544 570
Tower’s broad range of kitchen appliances have been finding favour with the consumer media in the run-up to Christmas - from its gluten free bread makers in Good Housekeeping, deep fill sandwich maker in Woman and stainless steel kettle on independent.co.uk to the Rose Gold & White kettle and toaster (pictured) across a series of bloggers’ Gift Guides! Other electricals getting noticed in print and digital media include the T24009RN Microwave, T12008 Glass Jug Blender and T17005 Air Fryer. Tower Tel: 0333 220 6070 Web: www.towerhousewares.co.uk Rendered in stylish stainless steel for low maintenance elegance, Stellar’s juicer delivers maximum efficiency, extracting an average of 70% juice from each piece of fruit or vegetable processed. Despite the impressive juice extraction rate, it works extremely quickly and is effortless to use. The two-speed motor offers flexibility when juicing different ingredients; simply push fruit and vegetables into the feeder tube and watch your fresh juice pour straight out, ready to drink. When you’re done, pop all the components apart from the motor into the dishwasher, or wash by hand. Horwood Tel: 0117 940 0000 E-mail: sales@horwood.co.uk Web: www.stellarcookware.co.uk The 2 in 1 Cordless Steam Iron from Beldray can be used with or without a cord, providing a flexible and versatile way to iron. Featuring 2600 W power, the powerful iron is ready to use in 25 seconds when cordless, and takes just five seconds to recharge during use. With a variable temperature control and vertical stream function, the iron is suitable for a variety of garments. The large 330 ml water tank allows more time between re-filling. The durable ceramic soleplate with anti-drip as well as the anti-calc function make this iron an ideal purchase for any home. UPGS Tel: 0333 577 9820 E-mail: customersupport@beldray.com Web: www.beldray.com
Batch baking is one of the best ways to get ahead in preparing for the festive season, especially if you’ve a house-full of guests! Tower has two digital bread makers in its line-up – the 650W T11001 (pictured) features a gluten-free option in its 13 settings, 1 hour keep-warm function and a 23-hour programmable timer. You can even cook a last-minute loaf in 58 minutes with the Fast Bake option! The other model, T11002, has an extra four settings and an automatic nut dispenser to add further flavour. Both models are matte stainless steel to prevent fingerprint markings. Tower Tel: 0333 220 6070 Web: www.towerhousewares.co.uk
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Celebrity focus
TV chef and baker Lorraine Pascale is now launching her first range of housewares, designed to help consumers create healthier meals. PH asked the celebrity chef (and ambassador for health in mind, body and spirit) about her involvement in product development with Haden, and how we should encourage wellness in today’s society.
Inset: Lorraine’s focus is on good health. Below: The cover of one of Lorraine’s many book titles - Bake: 125 ShowStopping Recipes, Made Simple, published by Pan Macmillan.
Model kitchen Bottom: Some of Lorraine’s mouth-watering recipes on her Instagram feed, which has over 207 thousand followers.
T
V presenter on both sides of the Atlantic, best selling author, model and motivational speaker, Lorraine Pascale found her passion for baking from an early age. She admits: “I fell in love with it.” When a charity offered to pay for Lorraine to attend boarding school from the age of 11, she began to gain confidence following a challenging childhood. Cookery classes were Lorraine’s biggest passion and the “magic” of baking was particularly fulfilling, providing treats for sharing. As a model from the age of 16, Lorraine became a catwalk star (working with the likes of Naomi Campbell and Kate Moss). However, she confides that she was “hungry” – not just in the literal sense that was associated with the lifestyle, but for a new job that she could feel passionate about. Her journey thereafter included a stint as a car mechanic and courses in interior design and hypnotherapy, before (more satisfyingly) going to Leiths School of Food and Wine followed by the University of West London to study culinary arts and work in some of the city’s top kitchens. Lorraine opened a
bakery in Covent Garden and from that came offers for her own TV shows and cookbooks. Fast forward through hit shows and bestsellers, Lorraine’s current work includes hosting and judging programmes on the US’ Food Network channel. Take a look at Lorraine’s Instagram, Twitter feed and Facebook posts and, of course, you will find a mouth-watering array of bakes (now with a focus on plant-based and healthier recipes) and enticingly nutritious looking dishes. Dotted among these are inspirational and uplifting comments, while Lorraine has also launched a series of interviews on Instagram with “people who inspire me”.
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Recently hailed as a ‘Wellness warrior’ (in an article in GQ Magazine), Lorraine reflects on why ‘wellness’ is such an important topic for today’s society: “There is so much stress and so much anxiety in life and so many work days lost to stress that wellness has become front of centre: mental and physical wellness are key issues.” Typically focusing on positives, Lorraine regards the best ways to encourage consumers to make healthier lifestyle choices are: “To tell people how good they will feel when they do them. It is better to do it that way than to scare people into it.” In Lorraine’s view, “time, money, education and desire” can all play a part in preventing people from eating healthy food. Her books – including the recent Bake: 125 Show-stopping Recipes, Made Simple - follow a theme of conveying baking and cooking as
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Celebrity focus
uncomplicated. A mission to make things easier in the kitchen has now prompted Lorraine to join forces with Haden (from Sabichi) to create a new range of small electrical appliances. Lorraine acknowledges: ”Some people have big kitchens with all the whistles and bells and then some people do not. So having some small multi-use appliances to help them cook quicker, easier and healthier meals was very appealing.” Lorraine looks back at how the range started: “I spoke to Haden about how tough it is to cook If Lorraine Pascale was going to be cast away on a desert island nutritious meals from scratch, while with just five pieces of kitchenware, this is what she would choose: “ A wooden spoon - comes in handy for so much cooking. having a busy schedule.” She l A skillet pan so I could cook up all sort of deliciousness. continues: “Throughout the product l A rolling pin to make some tropical island tarts. l A saucepan for boiling up all that seafood. development process, I wanted to create kitchen products that can help l A knife to chop up veggies and fruit to my heart’s content.” people maintain a healthier lifestyle easily, but also allow them to be creative in Looking back over changing attitudes the kitchen.” Lorraine also emphasises: “My towards cooking over the past decade, focus was to create a range of kitchen Lorraine is upbeat. She states: “I think appliances that are conducive to health, people have fallen more in love with baking, wellness and nutrition.” and are getting more Lorraine describes the product excited about development process as “a very creative healthy food too.“ and collaborative process,” with each side With her new playing to their strengths. She elaborates: appliances and “My cookery skills and passion for wellness recipes, Lorraine set the focus. Haden is an expert in will no doubt be manufacturing with 60 years of experience. helping more So it was a great match between us and I consumers to enjoyed working with them.” discover a passion However, the development does not stop for baking and food with the products of course, as Lorraine preparation. highlights the importance of having a range Right: Lorraine of recipes that are simple to follow. She using the Haden Digital Air Fryer. wants to ensure that home cooks can stretch their culinary repertoire, as well as having easy meal solutions: “I think it is important to show people what they can do Lorraine admits to PH that she enjoys shopping for kitchenware: “I love with these appliances, how convenient they browsing department stores and also are to use and how easy it is to live a shopping online.” The piece of kitchenware that has healthy lifestyle, when you have a helping been in Lorraine’s kitchen the longest hand (such as the Kitchen Angel, which is a is her trusty kitchen scales, which multi-functional cooker) in the kitchen.” were bought from John Lewis. “I used them for my first few books,” Lorraine adds: “Some people may be reveals Lorraine. familiar with these gadgets, but others may need a little more assistance.” Mindful of the centrality of smartphones and tablets to many home cooks, Lorraine notes: “There will be an e-recipe book available online and video recipes in order to showcase how the products work.”
Desert island castaway?
Love to browse
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Above: Multifunctional: the Haden Kitchen Angel.
Feel-good fries Lorraine’s personal favourite from her new range is the Haden 3.6L Digital Air Fryer. She enthuses: “Healthier fries? Yes please!” Convenient as well as offering healthier options, the fryer has a pre-set menu function with touch screen controls and includes a removable non-stick frying basket which is dishwasher safe. Meanwhile, the Haden Kitchen Angel provides the means to pressure cook, slow cook or sauté food, with a multi-functional pre-set menu with a large LED display. The pressurised steam locks in more vitamins and minerals for a healthier meal. Other products in the range by Lorraine and Haden include a Soup Maker, which can also make jams, soya milk, nut milk, baby food and smoothies, a Health Blender, with four different cups (including ‘on the go’ cups) and the Haden 4.5L Stand Mixer. The latter will benefit home bakers, with attachments including a whisk (perfect for whipping eggs or cream), dough hook and flat beater (ideal for cakes and icing).
35 From the front line.qxp_Layout 1 03/12/2018 15:41 Page 35
Holly Wilson’s
From The Frontline
Crimes and personalities e have sadly had a couple of thefts this week in Prep and it has made me rethink my security and staffing for Christmas. Having two floors in both shops is always a challenge and on a normal weekday I simply can’t justify having two members of staff on - the cost is too high for the amount of work and takings. However, at this time of year we always get an increase in dodgy characters and footfall picks up. Coupled with the high volume of deliveries, it becomes hard for one member of staff to manage, so once December hits we will have two members of staff on at each shop during the week and then towards Christmas week three at the weekends. It is a lot for such a small store but necessary. My CCTV had also been on the blink so the thefts gave me the push to get this back up and running. It makes me sad and I worry for my girls, but I’m doing my best to fix the problem. I was kindly invited by Alan Wood from Trevor Mottram and Vin Vara (of The Tool Shop) to join a focus group on knife legislation at New Scotland Yard. It was so fun to go into the building and I obviously had to take a selfie by the spinning sign outside! We were looking at and giving feedback on training videos they are working on to help educate retail staff in selling knives safely. It was great to see knife crime getting the funding it needs and interesting to see the all the work going on behind the scenes. We also talked about the potential change
to the rules on selling knives online. Currently the changes Above: Holly outside New Scotland Yard where have been put on the back burner due to she met with fellow independents to discuss Brexit as there are so many issues involved selling knives safely. Below: Richard Dare’s window was starting to that need to be addressed. Every possible look festive at the end of November. option has a less appealing side effect and there needs to be a lot more work done one was ten facts about the business owner. before any changes are made, but at least My sister in Totnes follows a lot of funding has been set aside for this issue. independents near her and they were all Black Friday came and went. This year it taking part in this campaign. She said it was very exciting and interesting to see gives customers a more where this event is going. personal connection so There appears to be a you feel more invested in Black Friday backlash in the person and have more the making and I am all for of a desire to buy from it! The event encourages them and sustain their over spending and people business as well as the buying unnecessary things local high street. I highly just because they’re cheap recommend checking out and gives everyone an Just a Card and getting expectation that all retailers involved, if you aren’t should be on sale. already. It is run by I love the movement for passionate volunteers and ‘less is more, sustainability is really gaining a lot and buying things you of momentum. love’. We very happily And thankfully I did have support ‘Just a Card’ and a great Black Friday in both stores, with not its campaign to support Independents. Just a single discount offered - how refreshing! a Card promotes buying just one thing from So from now until Christmas it is heads an independent to help them survive and down to focus on running smoothly. I can’t keep our high streets thriving and vibrant. believe it is here already but I think we’re in This year in the run up to Black Friday Just good shape, so bring it on! Happy selling a Card ran an ‘Indie Week’ campaign on one and all! social media. The campaign gave a challenge every day. While I didn’t Holly Wilson is the founder of Prep Cookshop in Stoke participate in them all as it was such a busy Newington, London and took over the long established cookshop, Richard Dare in Primrose Hill last year. week, being part of it felt good. The first
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new
PHA KitchEssentials is delighted to launch a new selection of innovative barware products from CellarDine just in time for Christmas! Great for entertaining guests at Christmas parties and as stocking filler gifts! The new products are a set of three stainless steel wine stoppers, a stainless-steel muddler, perfect for cocktails, and a Rouge O2 wine breather by the glass. This fits into the bottle and aerates red wine as it pours. All are fantastic gifts for the wine lover this Christmas. PHA KitchEssentials Tel: 0151 651 2265 E-mail: sales@phassocs.co.uk Web: www.phakitchenessentials.co.uk
products Valerie Graham is delighted to announce the exclusive distribution for the UK and Ireland for the SWIG range of hydration. Available in six lifestyle colours, the range includes stemless wine/drinking cups, mugs, tumblers, bottles and kids bottles. With the added thickness, the insulation of your Swig™ now keeps your drinks hot for up to nine-hours or cold for up to 12 hours. Signature Swigs feature a range of new lids, caps and accessories. All tumblers and mugs use a Tritan lid that is BPA free, leakproof and shatterproof. Tritan lids seal tightly with a rubber seal gasket while allowing you to see inside. All Signature Swigs are dishwasher safe. Each Swig is completely sealed so no water can access the inside of the cup and affect the technology. The new Signature Swig™ Collection features a branded silicone non-slip base. The silicone is noise-reducing and keeps your Swig™ in place wherever you go. Swig™ drinkware uses double-wall, vacuum-sealed insulated technology, which means the space between the stainless-steel walls is void of matter. Valerie Graham Tel: 0208 2005100 E-mail: sales@vgltd.co.uk
Pictured is Island from Ella Sabatini at Western House - escape to a tropical Island with these quirky tumblers. Putting some fun into your home, the collection will add a talking point to every table! Featuring six stunning colours produced in fine blown crystal glass, and available to order now. Western House Tel: 01256 462341 E-mail: sales@western-house.com
The BrewThru Coffee Dripper uses the same brewing method as a pour over, but instead of an uncontrolled drip and no steeping, the BrewThru’s one-way valve allows the coffee to steep for a desired amount of time to create a stronger brew, and lets you choose when to drip. Simply place the BrewThru on a mug or cup to release the valve and watch the coffee flow. Barista&Co Tel: 01202 619500 Web: www.baristaandco.com
The OneBrew is for busy coffee lovers who enjoy pressed coffee but don’t enjoy the hassle. The press has been removed and replaced with a patent pending filter that makes preparation, sediment disposal and cleaning simple and easy. Simply spoon coffee (or tea), add hot water in the beaker, push in the filter, leave to brew and serve. Barista&Co Tel: 01202 619500 Web: www.baristaandco.com PROGRESSIVE
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new
products Lightweight and powerful, the Airgility Max Cordless from Beldray features a 29.6 V battery, providing up to 50 minutes of cleaning time as well as a large easy-to-empty 1.2 L dust container. The versatile vac easily converts into a handheld unit great for stairs, and includes a 2-in-1 crevice and brush tool for curtains, upholstery and awkward corners. Ideal for ground-in dust and dirt, the vac has 2 speed settings and a motorised floor brush with LED lights to aid visibility when cleaning carpets and underneath tables. UPGS Tel: 0333 577 9820 Web: www.beldray.com E-mail: customersupport@beldray.com
With the festive season fast approaching its time to get the party started. A must-have for every gathering, this Spirit Cooler & Six Shot Glasses will bring your next part to life. Your spirit of choice cools in the centre of the bowl whilst the six shot glasses eagerly await their use around the edges. Complete with six shot glasses, this set is perfect for those that love to entertain. Eddingtons Tel: 01488 686572 E-mail: sales@eddingtons.co.uk Web: www.eddingtons.co.uk
The Linn Clothes Rack is a beautiful storage rack with clever laundry and drying functionalities. It can be used to store and dry laundry or to show off clothing and accessories that were hidden in a wardrobe before. Plus, discover the wider Linn Collection, including the updated Foldable Laundry Basket and Laundry Bins in Charcoal Grey – pictured here with Linn Clothes Rack. Brabantia Tel: 01275 810600 E-mail: sales.uk@brabantia.com
Vermont is a beautifully made cutlery set from Judge. Perfectly at home on a top table, offering sophistication, comfort, and top-notch quality. Comfortable to hold with curves that nestle in the user’s hands, it looks and feels smart and expensive with its forged style rivet handles, and it’s re-assuring 25year guarantee. The retro-yet-modern feel will make it a real talking point at the dinner table, with oldies reminiscing about wedding present cutlery and young ones loving its classic look and feel. Horwood Homewares Tel: 0117 940 0000 E-mail: customerservice@horwood.co.uk Web: horwood.co.uk
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Lesser and Pavey introduces a range of Bamboo Travel Mugs in Hall 5 on stand D10-E11 at the Spring Fair 2019. They come in three designs, with an assortment of the 350-ml size, which includes one William Morris branded assortment. There are also the three designs in an assortment of four of the 600 ml size, which also includes one of the William Morris branded assortment. This range is made with eco-friendly sustainable natural bamboo fibre; the mugs are re-usable, environmentally friendly and dishwasher and microwave safe. Lesser and Pavey Tel: 01322 279225 E-mail: sales@leonardo.co.uk Web: www.leonardo.co.uk HOUSEWARES
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new New for 2019 Aladdin Zoo water bottles are original, cute and playful water bottles to take with you anywhere you go. Crafted from stainless steel Thermavac™ vacuum insulation to ensure your drink stays cold for up to seven hours. Smooth wide drinking spout makes for easy filling and cleaning. Unique cute soft silicone finger loops double up as your favourite character ears. Four beautiful and stylish bottles to bring out the inner child in you. Burton McCall UK Distributor Tel: 0116 234 4611 E-mail: sales@burton-mccall.co.uk
products
Pictured is ‘Country Life Birds’from Lesser & Pavey. This exciting range of tabletop chinaware can be found in Hall 5 on stand D10-E11 at Spring Fair 2019. This quality range consists of fine china mugs gift sets of two mugs and four mugs, each carefully presented in transparent gift boxes. It also includes a matching fine china jug, butter dish, eggcups, salt and pepper pots with a tea, coffee and sugar sealed canisters, individually sold. The range also includes matching coasters, placemat and three size of serving tray with teabag tidy, spoon-rest, lap-tray, lunch and shopping bags. Lesser and Pavey Tel: 01322 279225 E-mail: sales@leonardo.co.uk Web: www.leonardo.co.uk
Pictured is Stellar’s ingenious new Bluetooth Diet Scale. The App tracks daily intake of weighed calories, fats, cholesterol, carbohydrates, fibre, protein and sodium and it is possible to add new custom foods too. This scale offers highly accurate measurements of weight and volume in grams, ounces and millilitres - with simple one-touch measurement conversion and a tare function for the effortless addition of other ingredients. However, that’s not the clever bit! With the Stellar scale you can quickly and easily find out the calorie content of your food and monitor your calorie intake via the App. Horwood Homewares Tel: 0117 940 0000 E-mail: sales@horwood.co.uk Web: www.stellarcookware.co.uk
Introducing Origin+ the new aluminium pots and pans from Pyrex. Built from high quality aluminium with three strong layers: first a hard primer coat ensuring strong resistance, a mid-layer reinforced with natural minerals and a top coat for excellent non-stick. The saucepans, sauté pan, and stew pots all come with pouring spouts for spill free serving. The full range comes with a 10-year guarantee. International Cookware Tel: 01564 786030 Email: contact.pyrexuk@pyrex-cookware.eu Web: www.pyrexuk.com Save the environment with this stylish Kayan Bamboo Range. Made from sustainable natural bamboo fibre, the range features a stylish ontrend print and is a BPA-free alternative to traditional plastic serveware and dinnerware. Ideal for picnics, BBQs, parties and gatherings, with a wide range of cups, bowls, utensils and serveware available in the matching print. UPGS Tel: 01619 342 268 E-mail: customerservice@portobellomugs.com Web: https://www.portobellomugs.com/
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36_In The Kitchen.qxp_Grid 10/12/2018 16:59 Page 36
Right: Barry James in his kitchen, with some of his essential kit. His island worktop is wide enough for guests to help with prep work.
Barry James In the kitchen with...
Burton McCall’s sales executive, Barry James is much loved by retailers for his hands-on approach and enthusiasm. PH asked the keen product demonstrator about his own kitchen, favourite kitchenware and industry views.
HOW WOULD YOU DESCRIBE YOUR KITCHEN?
HOW LONG HAVE YOU BEEN IN THE HOUSEWARES INDUSTRY?
“My kitchen is the heart of the house! A few years ago, I removed the wall between the kitchen and dining room to make it a more open and sociable area. Moving the cooker to a central island also meant I was able to talk and cook with my friends and family. I like a clean and clear space to work in, so everything must have its place.”
“I’ve been the industry for almost five years and all of that has been with Burton McCall looking after the South West, Midlands and Wales. Most of my previous working life was in horticulture, running a market garden in Buckinghamshire and doing Christmas tree displays when things went quiet on the growing front.”
WHAT ARE YOUR FAVOURITE DISHES TO PREPARE IN IT?
WHAT QUALITIES ARE MOST IMPORTANT FOR A GOOD SALES PERSON?
“Homemade soups – using my Bamix powerful hand-held food processor and leftover vegetables – which I take on the road with me in my Stanley food jar. I love a good steak dinner and I use my Fissler crispy pan for this; the way this pan cooks blows my mind as the cooking surface has raised ripples on the base. My mother is half Italian so pasta dishes are what I was brought up on, but I love Thai and other Asian cuisines with a fiery, clean fresh taste. Thai curries are definitely a favourite at the weekend but Sundays you can’t beat a good roast dinner with all the trimmings.”
WHAT ARE YOUR ‘TOP FIVE’ KITCHENWARE ‘MUST-HAVES’? “These are my Victorinox knives (from paring knives to palette knife), my Bamix hand-held food processor, Fissler pans (great, solid and clean) and pressure cooker (so easy to use, very safe and time saving). Plus a Le Creuset casserole - my family has always used this style of pan for stews, hot pots, and even the odd French dish like Boulangeres or Dauphinoise. Lastly, there’s my KitchenAid to do anything from blending cake mixture to whisking perfect peaks in meringue and making pasta.”
“I would say understanding your customer’s business needs and what your company has to offer them! The most important thing is you listen to what your customer is telling you about current business successes and issues. Many of my customers are on the high street, which, as we all know, is hard on every level. I try and go the extra mile by offering help at food festivals and demo evenings to support my customers; this also helps build a great relationship between myself and owners and buyers.”
WHAT IS THE BEST PIECE OF WORKRELATED ADVICE YOU HAVE HAD? “Something my manager Mohamed [Hajat] mentioned to me at my interview and will probably stay with me throughout my working life is ‘People buy from people’. This is so true, so be confident, be respectful, understanding and most importantly, smile and be happy!” PROGRESSIVE
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WHAT DO YOU MOST ADMIRE ABOUT COOKSHOPS AND HOUSEWARES RETAILERS? “My customers have a lot of experience that I can benefit from as a sales person. My customers always offer a warm welcome, and some have also become good friends. It’s a warm industry to work in and our high streets need these retailers to be successful.”
HOW WOULD YOU DESCRIBE TRADE AT THE MOMENT? “Tough! I think with the run up for Christmas in housewares, normal sales in store seem to be getting later each year, and Black Friday deals (which stretch out before and after the day itself) always seem to hold back customer buying. There seems to be a big drive on sales to catch the consumer. When there is a race to the bottom, margins and profit seem to get hit hard. Without those two being stable it leads to less profit, less investment and even closures.” Left: Barry takes his Stanley food jar on the road filled with homemade soup.
WHAT DO YOU MOST LIKE ABOUT THE INDUSTRY? “I think the trade shows are the best for me: seeing other brands, distributors and buyers from large retailers to independents, walking and talking business, catching up over coffee showing how it’s a great industry to be in.”
42-43_Whats Cooking For Design Classics.qxp_50-51 05/12/2018 18:01 Page 42
What’s Cooking?
IN DESIGN CLASSICS? Four retailers reveal bestselling housewares products that are standing the test of time and could even be regarded as classic designs. Lesley Murray, housewares manager, Highland Industrial Supplies, Inverness Kitchenware is one speciality at this flagship store, which is part of a family run business covering a wide range of consumer and catering products and industrial supplies.
Victorinox Knives from Burton McCall
These are fantastic knives and the filleting and boning ones are particularly popular for us up in the Highlands.
Mugs from Le Creuset
In a range of lovely colours, these mugs always sell out fast.
Maxwell Williams Cashmere from Creative Tops
Fine bone china in white looks good and matches everything – plain, simple and good quality.
Stellar 6000 from Horwood
We’ve stocked these for years and the hard anodised casserole and the frying pan are especially popular. With a metal handle, the frying pan can go in the oven and the sides are curved for good use of a spatula.
Good Grips Peelers from OXO
The Y and Swivel Peelers are both brilliant – a good size, comfortable and easy to use even with wet hands. This continues to sell amazingly well as you can make a fresh coffee in a thermal mug to take out and about.
Zyliss Hot Mug Cafetiere from DKB
Right: A firm favourite - the Stellar 6000 range from Horwood provides customers with a durable, functional, multi -purpose set of pans for all their cooking needs at home .
Left: The perfect item for the Winter months. DKB’s Zyliss Hot Mug Cafetiere ensures hot drinks on the move.
Alison Williams, website manager, Salt & Pepper, Monmouth Established in 2000, Salt & Pepper is a family-run cookshop in a border market town, with an online shop. It has a passion for service and quality.
Cocotte from Le Creuset
Durable and good looking.
Stellar Stainless Steel Saucepans from Horwood
Wide range of classic design pans and various excellent price points.
Signature Knives from Robert Welch Designs
A new ‘classic’ - British design with German quality steel and performance.
Ravenhead Glasses from The Rayware Group
An established brand with endearing appeal for variety and price. The dimple pint glass is always a best seller.
Magimix Food Processer from Beam Group
Never beaten on quality and durability and versatility.
Lancashire Potato Peeler from Dexam
A value product that ‘does what it says on the tin’. Below and right: With a selection of glassware for every occasion, Ravenhead Glasses from The Rayware Group appeal to everyone ensuring their place in every home.
Right: Le Creuset Cocotte is an eternal classic for any kitchen. A solid, sturdy casserole available in a host of colours.
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What’s Cooking? Abigail Taylor, manager, Luxe Cookshop, Northampton A family run cook shop based within a luxury homewares store, Luxe Cookshop has been trading for over three years and has gone from strength to strength. It does not offer an online store but instead focuses heavily on high standards of customer service and a quality shopping experience.
Y peeler from OXO GoodGrips
A really trusted name with a good reputation for quality, it sells really well. It is brilliant for people with bad dexterity in their hands as the handle has a really good grip.
Whistling Kettle from AGA
AGA really has stood the test of time with its popularity only growing. The whistling kettle is a take on a classic design with a modern function. The whistle offers safety for those who can be forgetful. Enamel cookware has been around for a long time, and Baker and Salt has taken this traditional product and put a modern twist on it. The contrasting cream and black colours are very popular and the large lip makes it easy to carry. Customers have told us how they have had their Prestige steamers for over 10 years and still love them. A design without fault for a good price. A product that you would have seen in every kitchen over the last hundred years. Its durable design and practicality still make it a popular household item today.
Baker and Salt Vitreous Enamelware Roaster from What More UK Prestige Steamer from Meyer Group Vegetable Rack from Delfinware
Pedal Bins from Wesco
Founded in 1867, Wesco has been developing its products all this time. The first bin named the Pushboy grew from a love of the large American style bins in the 1920’s. Wesco has modernised this product by adding a large range of colour options from lime green to bright red.
Right: The Whistling Kettle from AGA exudes classic design with modern functionality.
Right: Available in an array of colours, Wesco’s Pushboy Bins bring that iconic American style to the kitchen.
Jason Bidwell, owner, Pots ‘n’ Pans, Barnstaple Pots ‘n’ Pans is a family run business, established in 2005 and situated in the corner of the churchyard in this bustling market town. The retailer also goes out to events taking highlights of its wide range of innovative kitchenware and sells online.
Stay Clean Scrubber from Kuhn Rikon Stellar Saucepans from Horwood
This is our best pick up line. It is colourful and universally useful for the kitchen or bathroom. Stellar is our most ‘everyday’ purchase. It is a solid brand that has gained the trust of consumers over the years.
Victorinox Knives from Burton McCall
This is a good everyday range that stands the test of time, with lots of popular pieces including paring and chefs’ knives.
Farmhouse Aprons from Dexam
Classic animal designs are always in demand as we’re in a rural area.
Stainless Steel Peeler from Kuhn Rikon
These are very popular with chefs and home cooks alike - Swiss made and good quality.
Magimix Food Processor from Beam Group
If someone asks for a food processor, this is our ‘go to’ iconic product. Right: When thinking of Food Processors, Magimix always springs to mind - a popular item that has really stood the test of time.
Left: Kuhn Rikon’s Stay Clean Scrubber is a great pick-up item for everyday cleaning in the kitchen and bathroom - available in a rainbow of colours cleaning made simple.
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Classics
The Lodge Cast Iron skillet is a kitchen essential, offering even heat distribution, unrivalled heat retention and a durability that is unparalleled. It is also pre-seasoned at the foundry to offer a natural, non-stick finish that improves with use. Wonderfully versatile, use your skillet for sautéing, frying, stir-frying, searing and baking on the stove top, in the oven and over open fires. The Lodge skillet can be used on induction, gas, electric, ceramic and halogen hobs, as well as being oven safe. Eddingtons Tel: 01488 686572 E-mail: sales@eddingtons.co.uk Web: www.eddingtons.co.uk
Pictured is Stellar 1000, Horwood’s best-selling and inaugural cookware range. Perfect for heating and then serving soup, gravy, sauces or custard - it’s a strong and sturdy pan. The range continues to be produced in Europe, and the quality of raw materials and manufacture are the highest priority. The high specification European stainless steel, timeless domus design, and meticulous manufacturing process, enables Stellar to endorse the range with its lifetime guarantee. It is this classic design, consistent quality and depth of distribution that continues to surpass customer expectations. Horwood Tel: 01179 400000 E-mail: sales@horwood.co.uk Web: www.horwood.co.uk
The Q Knife Block’s innovative design makes it a practical and visually striking addition to any kitchen worktop. Made from the finest quality 18/10 stainless steel and mountain ash wood veneer and supplied with four essential Signature kitchen knives. The Q Knife Block incorporates four ABS sleeves for secure knife storage. A magnetic locator in each slot draws the spine of the knife to the block, preventing damage to the cutting edge when inserting or removing the knives. Robert Welch Designs Tel: 01386 840880 Web: www.robertwelch.com
Revamp kitchen cupboards with the durable and stylish Salter Diamond Tech range, featuring a three-piece Saucepan Set and two-piece Fry Pan Set. Metal utensil safe, the PFOA-free and abrasionresistant coating is seven times tougher than standard non-stick and can be used to cook tasty and healthy meals with little or no oil. The diamond design soft-touch handles complement the diamond effect non-stick coating, creating a sophisticated look. UPGS Tel: 0161 934 2268 E-mail: customerservices@salterhomewares.com Web: www.saltercookshop.com
Le Creuset’s Signature Cast Iron Round Casserole is a cooking icon, providing unrivalled cooking results thanks to its superior even distribution of heat. It offers extreme versatility of use, not only from hob to oven to table but also for cooking everything from stews and soups to roasts and pies, and even breads and cakes. The brand has released a special communication programme this Autumn Winter to highlight the benefits of its most iconic, versatile cookware including new point of sale materials for instore displays and four online videos featuring the key benefits of its different shapes of Casseroles as well as the Grillit®. Le Cresuet Tel: 01264 343909 Web: www.lecreuset.co.uk
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www.hadenappliances.com
01909 544 570
info@hadenappliances.com
An all new range of appliances; Stand Mixer, Soup Maker, Health Blender, Kitchen Angel & Air Fryer.
HEALTH & WELLBEING MADE EASY WITH HADEN & LORRAINE PASCALE
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