Mayhew Annual Report and Accounts 2022

Annual Report and Accounts 2022

Brent

Ealing

Hammersmith & Fulham

Kensington & Chelsea

Westmin

CONTENTS

“When I found out about Mayhew and contacted them about whether they could help, it was like the weight had been lifted! Knowing Major would be safe and well, receiving expert care and support meant I could stop worrying and focus on my wellbeing. I can’t thank Mayhew enough for what they did for us – and for Major –when we most needed help.”

Alisa, Pet Refuge service user. Read more on page 13.

WELCOME FROM OUR CHAIR

OUR VISION

A society where people understand the importance and value of animal welfare.

OUR PURPOSE

We promote animal welfare by delivering a broad range of community-based veterinary, care and education services in the UK and overseas.

I

n 2022 we set about our work with renewed clarity and focus on how we can make the most difference for dogs and cats in our communities: the five boroughs in which we work here in London; Tbilisi, Georgia and Kabul, Afghanistan.

We proudly opened our London clinic’s doors, offering a range of preventative veterinary services free of charge to pet owners who would not otherwise be able to afford them. We embraced new approaches to ensuring that each and every dog who comes to us has the behavioural support they need to find their forever home. And we continued to adapt to the ongoing economic

pressures facing pet owners, providing the tools and advice needed so that dogs and cats are well cared for and stay with their loving owners.

We said a fond farewell to our Interim CEO, Howard Bridges, to whom again give the Board’s enormous thanks; and with great excitement we welcomed our new Chief Executive, Sherine Wheeler, who I am pleased to introduce to you on the next page.

The Board is delighted that Sherine is here with us, leading Mayhew through its next chapter.

For 136 years, we have been right here. ‘Here’ where we know dogs and cats need us, whether at our historic Home in North West London or our first – the first – solely not-for-profit clinic in Tbilisi. ‘Here’ in the real world, listening to pet owners and adapting

our services to prevent poor health and wellbeing outcomes for dogs and cats. ‘Here’ at the point where animal welfare and social welfare issues intersect.

Over the coming pages, you will see just how our passionate team has been here for those that needed us in 2022 and the difference that made.

With your support and by continuing to work and grow together, all the team are determined that we will be here for many more years to come.

Julianne Hicks Chair of Mayhew’s Board of Trustees

OUR CHIEF EXECUTIVE

It’s an honour to welcome you to my first annual review as Chief Executive of this extraordinary charity. Thank you to our Board of Trustees, the senior management team and our army of wonderful staff and volunteers for putting their trust in me, and for the incredibly warm and supportive welcome I have received.

Mayhew is very unique. For nearly 140 years, we have been here, right at the heart of the communities in which we operate, providing a lifeline to thousands of animals and nurturing them according to their individual needs. What sets us apart is our physical presence in the communities we serve – understanding what we can do to relieve the pressure that dogs, cats and people face, and delivering our help free of charge and without judgement.

I’m so proud of the way our teams go above and beyond each day to give dogs and cats the care, support and love they deserve.

But this is not an easy time for animal welfare charities, here or abroad. The prevailing economic and social conditions in which we are all living affect our work daily. Like our peers in the sector, we are seeing soaring demand for our services, rising costs, and challenges in sourcing adopters and foster carers and retaining a full complement of staff and volunteers. At the same time, as a charity relying significantly on the generosity of the public to fund our work, we are not immune to pressures on income as scores of people feel less able to give to the causes they love in these challenging times.

The surge in demand for our services is palpable. Our community vet clinic in London routinely operates waiting lists for pet owners seeking preventative treatments for their dogs and cats, which we offer free of charge to those who otherwise could not afford it.

There is also a very worrying increase in people turning to us for support support to rehome their pet dogs and cats. In UK Pet Food’s recent Cost of Living survey of nearly 9,000 households, the results were sobering: 13% relinquished their pet during 2022, with that figure rising to 20% amongst younger owners aged 16-24. Dogs were the most commonly relinquished pet at 47% and cats followed at 36%. In our own annual survey of Londoners, we found that the percentage of people who believe pets have a positive impact on wellbeing has more than halved since 2021, a worrying viewpoint when we know people are increasingly weighing up their ability to keep or take on pet dogs and cats. At the same time as having to operate waiting lists to manage our capacity, we are having to work very hard to find new ways to reach more prospective adopters and foster carers, as they too struggle to make ends meet within their households.

But there is a way through this. Whether in London or abroad, we are unwavering in our commitment to reach many more dogs and cats through our expert care and support so that dogs and cats are healthy, and loved for life, by communities who care for them and respect them.

Our veterinary work here and abroad helps thousands of dogs, cats and people avoid disease and makes a lasting difference to their health and wellbeing. This work also makes it possible for those animals living in low welfare environments to find improved living conditions or loving homes. Mayhew’s knowledge and expertise in the veterinary profession, here and abroad, is a huge source of pride.

We speak to people in our communities every day and know our work can be the difference between life and death; between hope and despair. People like Colin (page 14) who stopped buying himself essential items so that he could continue to provide for his cats; or Alisa (page 13) who would have cancelled her life-altering surgery if she couldn’t find temporary care for her beloved dog, Major.

We will continue to do whatever it takes to be there for dogs, cats and people like Colin and Alisa and families who would be facing heart-breaking choices without Mayhew.

Watch out for Mayhew in 2023 and beyond – we are ambitious and full of energy to provide even more preventative care and support to dogs, cats, pet owners and communities who need us. We are improving how we work, being even more intentional and impact-led in our approaches. The opportunities for us to broaden our reach and deepen our impact are clear – read more about our plan for the year ahead on page 18.

This concept of being ‘here’ is so important to us: being here when and where we’re most needed, understanding our communities and working hard to get dogs and cats the care, support and love they deserve.

We can only achieve our goals by growing our family of supporters, organisations and partners, those who are as committed to being here for dogs and cats as we are. We really wouldn’t be here at all without our fantastic volunteers, our dedicated staff, our incredible funders and partners, our amazing supporters, donors and our friends across the communities in which we work.

Without you, we are powerless to do our work. From the bottom of my heart, thank you all.

Sherine Wheeler Chief Executive

MAYHEW’S UNIQUE CONTRIBUTION

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or nearly 140 years we have been here, right at the heart of the community for dogs and cats in need. Our size, structure and services may have taken different shapes at different moments across those 140 years, but one thing has remained absolutely the same: we understand, value and cherish dogs and cats and we do all we can to keep people and their pets together

In 2022, keeping pets and their families from being torn apart has been very challenging. The cost-of-living backdrop in which we’re all living is no longer a short-term crisis - its impacts are pervasive and enduring for many pet owners, forcing them to make heart-wrenching decisions about how to manage their everyday reality. And this is having a significant impact on the welfare of countless dogs and cats.

We understand what dogs, cats and pet owners are facing and we are working hard to meet emerging and urgent animal welfare needs. This has meant listening to our communities and being responsive by adapting our services, something that will continue into 2023 and beyond.

Offering expert veterinary care, rescue and rehoming services, programmes in the community and credible guidance and support, it’s Mayhew’s care, warmth and creativity that touches lives. Here, we take the time to really get to know the dogs and cats we care for and those who care for them.

Whether here in London or abroad, our commitment to animal welfare and improving health and wellbeing outcomes for dogs, cats, pet owners and communities is the same.

5,520 ANIMALS TREATED FOR PARASITES (MAYHEW ANIMALS AND UK OUTPATIENTS)

33 ANIMAL DENTALS (MAYHEW ANIMALS AND UK OUTPATIENTS)

1,623 OTHER VETERINARY INTERVENTIONS (MAYHEW ANIMALS AND UK OUTPATIENTS)

1,002 ANIMALS MICROCHIPPED (MAYHEW ANIMALS AND UK OUTPATIENTS)

1,078 ANIMALS NEUTERED (MAYHEW ANIMALS AND UK OUTPATIENTS)

23 VETS AND 1 VET NURSE TRAINED OVERSEAS

We rehomed

325 CATS 34 DOGS

553 PEOPLE REACHED THROUGH THERAPAWS VISITS

109 FOOD PARCELS DROPPED OFF AT FOOD BANKS

12,965 DOGS NEUTERED OVERSEAS S

3,095 ANIMALS VACCINATED (MAYHEW ANIMALS AND UK OUTPATIENTS)

24,133

DOGS VACCINATED AGAINST RABIES OVERSEAS

73 STRAY PETS REUNITED WITH THEIR OWNERS

22 PET REFUGE ANIMALS REUNITED WITH THEIR OWNERS

423 ANIMALS HELPED WITH VETERINARY CARE, PRACTICAL SUPPORT AND ADVICE IN THE COMMUNITY (INCLUDING GYPSY, ROMA AND TRAVELLER COMMUNITIES AND HOSTELS)

VETERINARY INTERVENTIONS IN OUR COMMUNITY VET CLINIC

Mayhew has had a community vet clinic on site since 1925 and we have a long and proud history of reaching dogs, cats and pet owners with low-cost veterinary interventions they wouldn’t otherwise have been able to afford. In March 2022, we were proud to make all veterinary provision free at the point of need. Through offering preventative vet treatments including neutering, microchipping, vaccinations and dental procedures, we can give dogs and cats the best chance

When Django came to us, he was suffering with entropion, which meant his eyelashes were rubbing against the surface of his eyeball. This was causing him a lot of pain and putting him at a greater risk of infection. He also had several broken teeth and tested positive for FIV, an incurable but manageable infection for an indoor cat.

Thankfully, our incredible veterinary team were able to address Django’s health issues promptly, and they also neutered him. He made a wonderful recovery under the watchful eyes of our veterinary and cattery teams, and shortly afterwards he was adopted and moved to his new home - where we hear he’s doing well and has settled in very nicely.

Our smallest patients can often be the most demanding and we were hugely proud that across Mayhew, we hand reared 14 kittens in 2022. We take in all newborn kittens brought to us, as well as supporting heavily pregnant cats to safely give birth at Mayhew. We rely hugely on amazing volunteer foster carers to give kittens the round-theclock care they need to survive the critical first few weeks of life, supported closely with advice and guidance from our vet team. This year, volunteer foster carers have included many Mayhew staff members and even our Chair, Julianne!

of a long and happy life. Their health is protected, potentially detrimental behaviours are reduced and animal populations are controlled safely and humanely.

6,831

VETERINARY TREATMENTS IN 2022

VETERINARY INTERVENTIONS OVERSEAS

We are proud to work with talented and passionate animal welfare and veterinary staff in communities overseas where a dog’s quality of life would otherwise be at risk. We work in Kabul, Afghanistan and in Tbilisi and other Georgian regions to humanely manage dog populations, prevent potentially fatal zoonotic diseases and support the community to better understand and value the animals and live more harmoniously alongside them.

In Kabul, 2022 saw the fourth year of our vaccination programme, and third year of our neutering programmes, which together have resulted in zero positive cases of rabies in dogs recorded since April 2021, and – notably – no human deaths from dog-mediated rabies recorded since the end of 2020. In Tbilisi, we proudly opened the first solely not-for-profit vet clinic in Georgia and neutered more than 2,000 dogs.

DOGS WERE NEUTERED IN ONE DAY TO MARK WORLD SPAY DAY AT OUR KABUL CLINIC

Thank you, in particular, to the incredible support of our funders Brigitte Bardot Foundation, Dogs Trust Worldwide and the Edgard & Cooper Foundation without whom our work for dogs and cats in Afghanistan and Georgia would not be possible.

In Georgia, nervous street dog Gogona had been neutered under Mayhew’s trap, neuter and return programme after having a litter of puppies. After her surgery, a local monastery agreed to care for her and her pups who were later rehomed, with Gogona staying at the complex. In the autumn of 2022, Gogona came back to the monastery with a significant injury to the back of her neck. She had jagged gashes through the skin which were starting to become infected. Without knowing whether the horrific wound was caused by someone, or by Gogona getting stuck somewhere, we recognised she needed urgent medical help. Teona, her volunteer carer, brought her into the University clinic, where Dr Ana, our Head Vet in Georgia, was able to cut away the dead tissue and put in drains. She was also given antibiotics, pain relief, and antiinflammatories. Thankfully, Gogona recovered well through a lengthy rehabilitation process and the happy dog is now back at the monastery under Teona’s watchful care.

SHARING TRAININGKNOWLEDGE, OTHERS TO DELIVER HIGH-QUALITY VET CARE

ANIMAL WELFARE INTERVENTIONS AT OUR HISTORIC SHELTER IN KENSAL GREEN

With capacity for up to 15 dogs and 80 cats on-site, and many more in foster homes, we are not the biggest shelter in London – and we don’t want to be. Our focus is on preventing dogs and cats from needing to come into shelter in the first place.

When dogs and cats do come into Mayhew, they often need a lot of care, love and support from our teams. Alongside the veterinary attention they require, each animal receives a tailored enrichment plan and goes through thorough assessments so we can match them to the environment best suited to their individual needs. In 2022 we enhanced our behaviour modification approach for dogs in particular, working with a clinical animal behaviourist to ensure that every dog in our care has the best chance of finding their forever home.

Two-year-old Chow Chow, Bungle, came into Mayhew with very sore and painful eyes due to a condition called entropion, which caused his eyelashes to turn inwards. After successful surgery at our community vet clinic, Bungle needed monitoring and lots of TLC while his eyes healed. Our staff and volunteers were unable to resist Bungle’s sociable personality and he soon became Mayhew’s unofficial ‘office dog’, spending his days outside of mealtimes and walkies receiving love and attention from staff and volunteers in the open plan office.

At Mayhew, we know that we can have impact far beyond our physical locations in communities by sharing our knowledge with others and to train the next generation of veterinary talent.

We’ve joined forces with the University of Surrey School of Veterinary Medicine to provide fourth-year students a ‘hands-on’ experience performing neutering procedures at our community vet clinic in London.

Melanie Blevins, Teaching Fellow in Small Animal Surgery at the University of Surrey says, “The neutering clinic days hosted by Mayhew are an invaluable opportunity for our students to put all of their training into practice in a real-life environment”

Veterinary Student, Annie, adds, “I am so grateful to all of the Mayhew and University staff, the lovely pets, and their owners for such an amazing experience. Thanks for giving us the opportunity to practice with expert supervisors and leave with the confidence to perform vital surgical and anaesthetic skills, the necessary patient care, and all aspects of communication required for the job.”

We are committed to improving veterinary competencies and capacity overseas as well as at home in London.

Our Afghanistan Country Director, Dr Abdul-Jalil Mohammadzai DVM – or Dr Mo – is a passionate advocate of our humane dog population management approach and speaks at conferences around the world on the subject.

STUDENTS VISITED OUR LONDON CLINIC IN 2022

In 2022, he spent two weeks in Iraq training vets at War Paws and speaking to local authorities about our ‘Kabul model’, before heading to Algeria in November to train more vets alongside our funder, the Brigitte Bardot Foundation.

In Tbilisi, Georgia, our newly opened clinic serves as a training centre for vets and other veterinary professionals with four vet professionals receiving training from the team.

Dr Mo was acknowledged as a Rabies Hero by MSD Animal Health in March 2022. He was given the award for his ground-breaking work to eliminate dog-mediated rabies in Afghanistan’s capital, Kabul, a mission he is passionate about and on which he speaks widely.

Our teams took the time Bungle needed to work on other quirks, such as his preference for not eating from dog bowls, instead providing all his meals on lick mats, and desensitising him so that he was comfortable to wear a harness. After eight months at Mayhew, Bungle finally found his forever family in early 2023 and the whole Mayhew team were there to wave him off to his new home in Oxfordshire.

In London, despite focusing our intake within our five-borough catchment area in 2022, we still saw a significant year-on-year increase in the number of requests for us to take on dogs and cats that pet owners felt they could no longer care for. Coupled with a reduction in adopters coming forward, our shelter has been stretched to the limit and we have only been able to help as many dogs and cats as we have thanks to our amazing team of volunteer foster carers.

It was one of the hottest days of the year when Bob, a fivemonth-old ginger cat, was brought into Mayhew. The young cat was found unconscious, and he was quickly taken to our clinic where the team discovered he had sustained serious head injuries. He had a split upper palate alongside other trauma, likely caused by him falling from some height such as from a flat’s balcony.

Our clinic team set to work on getting him conscious and safe before moving him to a cosy cabin in our kitten block. He was continuously monitored by the team and soon enough, this sweet cat was healed and ready for rehoming. He found his forever home shortly after, and now spends his days snoozing on sofas and chasing leaves across a protected garden.

Emma, Bob’s owner, said: “Bob is the most confident, playful, and loving cat and I am so grateful to the team at Mayhew for caring for him so wonderfully. can never thank them enough for helping him become the cat he is and bringing us together!”

Our incredible team of volunteer foster carers enable us to care for many more cats and dogs awaiting their forever homes.

LILLY AND STUART

LILIBET AND CAROLYN

As well as dogs and cats awaiting their new loving homes, Mayhew’s shelter is also occupied by pets of loving owners who are experiencing a temporary and unexpected change in their personal circumstances or a crisis, causing a need for temporary care for their dog or cat. We take these beloved pets into our care through our Pet Refuge service for up to three months, providing veterinary and behavioural support and lots of love and attention. In this way, we prevent these animals and their loving families from being torn apart and stop them from coming into shelter in need of rehoming.

9 CATS 13 DOGS REUNITED WITH THEIR OWNERS AFTER BEING CARED FOR AT MAYHEW AS PART OF PET REFUGE

When Alisa from Bromley was told she urgently needed complex surgery in September 2022, her main priority wasn’t so much the major procedure required for painful bilateral osteoarthritis but rather who would look after her two children who both have special needs – and her beloved 12-year-old Staffordshire bull terrier, Major. Single mum Alisa, 50, was so desperate to find care for Major that when it appeared increasingly unlikely, she even considered cancelling the surgery she so badly needed altogether. Alisa found out about our Pet Refuge programme and the situation took a turn for the better.

Alisa said, “It was a moment will never forget! Without Pet Refuge, doubt my family and Major would be together today and I would not have been able to have my operation. Knowing Major would be safe and well, receiving expert care and support, meant I could stop worrying and focus on my wellbeing. I can’t thank Mayhew enough for what they did for us – and for Major – when we most needed help.”

When poodle crossbreed, Lilly, was spotted in the water in the Grand Union canal in Brent this June, it was only thanks to the quick response of two observant passers-by that she avoided drowning. Thankfully, Lilly was brought into us for assessment, vet treatment and to begin the long road to recovery from her ordeal. The team at Mayhew set about finding Lilly a loving and peaceful home environment with an experienced and trusted foster carer.

As Merryn Walker, Mayhew Head of Kennels, Dog Adoptions and Fostering explains, “Lilly’s is one of those horror stories you read about. We were so shocked by her condition. She was covered in putrid, muddy canal water and was understandably very nervous and traumatised by her experience. We won’t ever know whether she ended up in the canal by accident or if she was thrown into the water. Our foster carer really helped rebuild Lilly’s confidence so she could come back to life again.”

Volunteer foster carer, Stuart, explained, “Lilly was nervous when she first came to us and wary of strangers on the first few outings, even hiding behind my legs if someone approached. Considering what she’d probably been through I’m not surprised. But she soon grew in confidence when she realised she was safe and turned out to love attention, which is just as well. Lilly is such a little cutie that she was never short of admirers.”

Lilibet and her three newborn kittens were found under a tarpaulin in the freezing cold. Fortunately, a member of the public called us to help and we saved their lives. After a general health check and three weeks of recovering in our cattery, Lilibet’s family were collected by one of our amazing foster carers who could provide the home setting they badly needed and socialise the kittens at the critical time in their young lives.

Volunteer foster carer, Carolyn, explained, “The flexibility of fostering an adult cat appealed to us. But, since my husband Charlie and have both been working from home since lockdown, our lifestyle really suited rearing kittens too. It turned out to be easier than we thought. Lilibet is a fantastic mum and did a great job of looking after the kittens, so our job was mainly focused on looking after Lilibet so that she could do a good job of being a mum. The other key role we played was in socialising the kittens, which means handling them, playing with them, and getting them used to the sorts of stimuli that you’d typically find in the domestic environment, like the sound of the hoover, the radio, the hairdryer and so on.”

Our volunteer foster carers play such a vital role in the Mayhew family. Carolyn adds, “It’s been really nice getting to know the team, and everyone’s so friendly that as a volunteer you feel part of the team too.”

Following her operation in October and time in respite care, Alisa returned home safe and well in December 2022 – with Major overjoyed to greet her after his time being cared for at Mayhew.

In summer 2022, we launched a digital campaign to raise awareness of our Pet Refuge service. Our tongue-in-cheek film featured dogs and cats leaving reviews of their time at the Mayhew ‘hotel’, with touching statements about how nothing is as good as going home after a holiday. The campaign reached over three million people and and attracted 558 new supporters to Mayhew. Amazingly, 50% of the enquiries we received all year for Pet Refuge support arose from this campaign.

At Mayhew, we want to prevent dogs and cats from coming into the shelter environment and we work hard to keep them with loving owners whenever that is possible. We do this through our presence in the local community – understanding what we can do to relieve the pressure that can lead to families considering giving up their pets and delivering that help for free and without judgement.

We provide the essential supplies that might temporarily be out of reach, including dog and cat food, litter, bedding, leads, harnesses and toys, directly to those who need it or through community support services such as food banks or homeless shelters. The demand for this service has rocketed in response to the cost-of-living crisis, with the price of pet food shooting up by more than 20% in a year. We rose to meet this need, providing three times the number of care packages to struggling pet owners in 2022 than 2021.

ANIMAL WELFARE INTERVENTIONS IN THE COMMUNITY 17

FOODBANKS VISITED

21

HOMELESS SHELTERS VISITED

We were proud to give a voice to the voiceless – our dogs and cats – in the midst of rolling media coverage about the cost-of-living crisis in 2022. Our Chief Executive, Sherine Wheeler, and Head of Cattery, Georgina Costi, spoke passionately to several broadcast and print media outlets about the impact the crisis is having on dogs and cats and their families and the work charities like Mayhew are doing to keep people and their pets together during these tough times.

Father of four Colin was at breaking point when he turned to Mayhew for help. The 45-yearold was sleeping in his van following the breakdown of his marriage and was struggling to afford to feed himself, let alone his cats Max and Molly, all while living with osteoarthritis and depression. Colin said, “All of a sudden everything shot up. Cat food went from £3.60 to £4.10 - we’re not talking pennies. People might think if you get rid of the cats, then you’d have a bit more money in your pocket. But that’s just not an option.” We provided Colin with cat food, blankets and other essential supplies, and thankfully he is now settled in a new flat.

We believe in the transformative impact of the human-animal bond. Our TheraPaws programme enables people from all walks of life to access the amazing power of animal assisted therapy.

In 2022, without a dedicated staff member leading the programme, we were hugely indebted to our amazing reception volunteer Caroline Basma who took on management of TheraPaws. Her hard work ensured the volunteer and dog partnerships could continue visiting schools, hospitals, care homes and mental health facilities. Thank you, Caroline, you are amazing.

Ewa and her spaniel Jess started visiting local primary school St Margaret Clitherow in late 2022, and quickly saw the amazing benefits spending time with the loving dog had on the pupils and teachers. Children in the sessions were reported to be very relaxed, with Jess encouraging fantastic non-verbal positive communication with some younger pupils who have challenged speech.

Ewa said, “Jess proved to be very popular on her visit. The kids loved meeting her and stroking her lovely coat, and the older children got to read her a book. Jess loved all the interactions, so there were tail wags all around.”

We are visible in the community as part of our international work, and in Kabul alone spoke to more than 5,000 adults and children in 2022, helping them understand more about the dangers of rabies and how to behave around the street dog population, so that they can co-exist more happily and healthily.

As outlined in our 2021 annual report, 2022 was a foundational year of rolling out changes including to our operations, implementing services in our more defined catchment area in London and refining our focus on a range of preventative veterinary and animal welfare interventions that will have a lasting impact for dogs, cats, pet owners and communities. We recruited several key roles across the organisation, including our new Chief Executive Sherine Wheeler, and, thanks to our amazing staff and volunteers, managed to deliver on the majority of our targets despite a reduced capacity while vacancies were filled.

2022 YEAR IN REVIEW IN LONDON

AT OUR SHELTER:

• We saw a decline in people expressing interest in adopting, while at the same time seeing an increase in people giving up pets for rehoming. This was due to a combination of the pressures of the cost-of-living crisis on household finances and lifestyle changes in a post-pandemic world such as pet owners needing to go back into the office or not having as much time for their animals.

• We’ve seen an increase in dogs and cats coming in with behavioural problems; they often need more care, require more behavioural modification and are harder to rehome. This is an additional reason for the observed dip in adoption numbers year-onyear.

• Due to the current pressures on household finances, people have been less inclined to take on dogs and cats with ongoing health conditions.

• We saw a notable increase in stray dogs coming into us. Of the 76 that came in as stray, 50 were returned to their owners.

• Approximately half of cats coming into our care were strays and half were signed over to us as their owners could no longer look after them.

• Over summer, there was a sharp increase in demand from pet cat owners who could no longer look after their cats so we halted Pet Refuge intakes to enable us to temporarily prioritise capacity for these cats at risk of abandonment. In addition, through Pet Refuge, we took in more dogs in 2022 than in the prior year.

• We made physical improvements to the shelter, including to our Kitten Garden and Cattery.

IN THE COMMUNITY:

• We paused our Trap Neuter Return (TNR) service while we launched a feral cat population survey in Harlesden to find out how many feral cats might be living there.

• We continued to work with Gypsy, Roma and traveller communities, homeless shelters and hostels and individuals temporarily needing help by providing them with advice, support with disease prevention, veterinary treatments and the essentials to care for their pets.

• We continued to provide advice and support to help pet owners better understand dogs and cats and their needs.

• We identified and helped dogs and cats at risk of abandonment or becoming stray and helped those living in low welfare

environments to find improved conditions or loving homes.

• Our TheraPaws service made 40 therapeutic dog visits benefiting 553 people in 2022.

IN OUR VETERINARY CLINIC:

• Despite experiencing challenges with recruitment, which has been a UK-wide issue since Brexit, our teams were able to maintain treatment levels in line with 2021 and helped scores of dogs and cats and pet owners.

• We saw a slight dip in neutering numbers but overall there was an increase in the number of vaccinations, microchipping and other veterinary treatments.

OVERSEAS: IN KABUL, AFGHANISTAN

• Our field and clinic teams were back to working at full capacity following the change of government in 2021 and worked with dedication on our programmes in the capital, Kabul.

• Our annual dog population survey showed that our work had resulted in 69% of the population of roaming dogs being neutered.

• We reached the milestone of neutering 30,000 dogs in three years in August 2022.

• We completed the fourth cycle of the mass rabies vaccination programme in Kabul at the end of September 2022.

• We responded to the authorities’ request to extend our programmes to a further six districts on the outskirts of Kabul from October 2022 following a dog population survey in these areas.

IN TBILISI, GEORGIA

• Our team delivered pop-up neutering and vaccination clinics in chosen regions following dog population surveys to estimate the number of dogs to target. There was great success in Akhmeta, Kakheti, where following our interventions nearly 78% of the roaming dogs were neutered.

• In October, we opened the first solely not-forprofit veterinary clinic in Georgia in Tbilisi.

• We strengthened our collaborative work with Tbilisi authorities to provide help and advice to the municipal shelter, with particular focus on aiding them to successfully improve their infection control measures.

LOOKING AHEAD 2023

RISING TO MEET SOARING DEMAND FOR OUR VITAL WORK

VETERINARY INTERVENTIONS

We know our preventative veterinary care helps thousands of dogs and cats to avoid suffering and disease – we will work creatively, including by partnering with organisations with shared values, to find ways to reach more dogs and cats and improve their health and wellbeing.

LONDON:

• Given the continuing financial pressures on households, we will see a rise in demand from pet owners for our free preventative veterinary treatments for their dogs and cats and will increase the number of treatments we provide compared with 2022.

• We expect a rise in the need for microchipping of cats in the light of recent legislation.

• We will continue to treat animals rescued from low welfare environments and improve their health and wellbeing, ready for rehoming.

• We will reach more pet owners needing treatment for their dogs and cats through cross-referral from our other service offerings and via private veterinary clinics across Westminster, Kensington & Chelsea, Hammersmith & Fulham, Brent and Ealing where pet owners may be forced to delay or avoid preventative treatments for their pets due to cost.

• We will look to relaunch our online Advice Hub to help pet owners have a better understanding of their pets and their pets’ needs.

• We will continue to offer veterinary training opportunities through our partnership with the University of Surrey.

Our work abroad to help manage the population of roaming animals within their communities and for dogs, cats and people to avoid disease has a lasting impact –we will build on our recent successes in 2022 and look to achieve a sustained impact by continuing to grow knowledge and expertise in the veterinary profession in those communities.

KABUL:

• We will conclude our dog population and disease control programmes by:

• neutering a further 10,000 dogs in Kabul, aiming to cross the threshold of 75% of the dog population neutered across the districts in which we work.

• completing two rounds of mass rabies vaccination in the outlying six districts of Kabul, creating a buffer zone around the city.

• We will explore opportunities to carry out further dog population surveys in neighbouring provinces to Kabul.

TBILISI:

• We will develop a clear, impact-led roadmap for our work in Georgia.

• In collaboration with the city authorities, we will carry out a dog population survey in Tbilisi to inform future dog population management.

• We will continue to provide free services from our clinic hub in Tbilisi and via pop-up clinics focusing on the Mtshketa-Tianeti region.

• We will continue to offer training opportunities for Georgian vet professionals within our clinic.

ANIMAL WELFARE INTERVENTIONS

RESCUING AND REHOMING DOGS

• We will move away from taking in stray dogs by arrangement with local authorities to enable us to save more dogs whose owners can no longer care for them and who are waiting on our lists to come into our care, thereby preventing them from facing abandonment or becoming stray.

• We will rescue more dogs and rehome more dogs than in 2022.

• We will recruit a canine behaviourist to join our Kennel team and complement the expertise of our current Clinical Animal Behaviourist.

• We will increase capacity for recruitment of adopters and processing adoptions.

• We will recruit more dog foster carers to help increase our scale.

• We will make physical improvements to one of our kennel blocks and refurbish our internal dog run and dog sensory garden.

RESCUING AND REHOMING CATS

• We will rescue and rehome more cats than in 2022.

• We will conclude our feral cat population survey in Harlesden and take a decision about the future of our paused Trap Neuter Return (TNR) service.

• We will make further physical improvements to our Cattery and Kitten Block.

• We will further develop our working cat service.

PET REFUGE

• We will reach many more individuals who need temporary accommodation for their beloved dog or cat due to an unforeseen and temporary change in their personal circumstances.

Whether in London or abroad, we are unwavering in our commitment to reach many more dogs and cats who need us so we can help them to be healthy, help people and communities to love them, and support animals and people to live well together.

In 2023, we will further improve how we work, continuing to be intentional about preventative services and becoming even more impact-led in our approach so that we can broaden our reach and deepen our impact.

• We will recruit more volunteer foster carers to enable growth in this service.

• We will further publicise this service so that pet owners in our community are aware of the help we can provide and to avoid these animals being separated from their loving families.

COMMUNITY INTERVENTIONS, LONDON

We know firsthand the help that communities in London need with animal welfare issues, especially as they grapple with social welfare issues in the current climate. We will work even harder to reach and support many more dogs, cats and people in our communities who need support.

• We will refine our current offering to help dogs and cats at risk of relinquishment, abandonment or becoming lost and/or living in low welfare conditions by:

• helping dogs and cats in need have access to our range of free of charge preventative veterinary care.

• moving dogs and cats in low welfare environments into our care or to improved conditions.

• helping dogs and cats and people in our communities avoid disease.

• working with pet owners to achieve improved emotional and physical wellbeing.

• providing pet owners with advice and support, helping them have a better understanding of their pets and their needs.

• At our shelter, we will launch regular drop-in surgeries for free essential pet supplies and advice and support for pet owners.

• We will continue to provide free animal care products to individuals, food banks and pet owners in need of support.

• We will recruit to our Community Animal Support team.

• We will grow our TheraPaws service, recruiting a full time TheraPaws Coordinator.

• We will proactively find ways to work more closely with local authorities to support their residents in response to cost-of-living pressures; attending local events and venues to support residents in the community and cross-referring them to our free-of-charge preventative services.

• We will improve our proposition to volunteers, recruiting even more individuals to help us deliver this crucial work.

IMPROVING OUR EFFECTIVENESS AND EFFICIENCY

To realise our ambition to broaden our reach and deepen our impact at Mayhew in these challenging times, we need to develop our capability and capacity at pace.

• We will evolve our theory of change, supporting our efforts to become an even more impact-led charity and to demonstrate the difference we make.

• We will make further physical improvements to our premises in London, making it an even more comfortable, versatile and welcoming place to work and volunteer.

• We will develop and improve our offering to supporters, sharing the impact of their donations and stewarding their support more effectively.

• We will develop and reinvigorate our community events and participation opportunities.

• We will invest in our staff, developing their talent and skills with training in key subject areas and improving our key people policies.

• We will improve our offering and support to volunteers and volunteer foster carers, seeking to recruit many more to join the Mayhew family.

• We will improve how it feels to work for us by making real changes to ways of working, decision making, communication, transparency and accountability so everyone feels like they can shine and truly belong at Mayhew.

• We will improve a number of key business processes.

OUR PEOPLE

GEORGINA COSTI, HEAD OF CATTERY:

“2022 was a year of change for the cattery team, with our old Head of Cattery moving onto pastures new and myself stepping up into the post, after seven years as Cat Welfare Coordinator. With changes to our operations, we were able to help a lot more people who were unable to continue to care for their pet cats and we had a very successful year with adoptions. We were able to help rehome some of our longer stays, like Sylvester and Tonka who were with us over nine months, which was particularly heart-warming.”

CHLOE WATKINSON, KENNEL CARER, ADOPTION OFFICER & FOSTERING COORDINATOR:

“2022 was a busy year for Kennels. The cost-of-living crisis, amongst other issues, showed itself in the fact we received far more strays than usual. Luckily, we were able to reunite most of these with their owners and rehome some of the rest to lovely homes. A bright spot of the year was when one of our long stayers, Mickey, was happily rehomed after six long months with us!”

CAROLINE BASMA, VOLUNTEER RECEPTIONIST AND THERAPAWS COORDINATOR:

“It has been so exciting getting these amazing dogs and gorgeous volunteers back to their venues. My first goal was to get four volunteers back up and running and we achieved 11 volunteers and 13 dogs, who visit a variety of locations including primary schools, hospitals, care homes, adolescent mental health and eating disorder clinics.

“I love hearing how the visits are going and the benefits they bring - from the children learning to read, to teenagers with eating disorders and the elderly having improved wellbeing. If nothing else, it is a great start to a conversation and the volunteers often hear stories about childhood dogs and happy memories.

“There are too many highlights to single out and would not want to mention any in isolation. It really has been wonderful to meet the volunteers and work alongside the Mayhew team to get this unique programme restarted. I have learned so much.

“I really look forward to our new TheraPaws Coordinator joining and assisting them to get TheraPaws further established.”

In 2023, we will further improve how we work, continuing to be intentional about what we do and becoming even more impact-led in our approach.

We are proud and honoured to have staff members who have dedicated many years of their lives to our work for dogs and cats. In 2022, these team members reached milestone work anniversaries: thank you for all you do.

5 YEARS:

Chloe Watkinson – Kennel Carer, Adoption Officer & Fostering Co-ordinator

Emma Robinson - Veterinary Surgeon

10 YEARS:

Matt Pearson - Cat Adoptions Officer

Joy Cox - Donor Development and Database Officer

20 YEARS:

Sue Barrett – Receptionist

Dr Mo – Country Director, Afghanistan

25 YEARS:

Lisa Guiney - Head of Operations & Acting Head of Clinic

THANK YOU

Without the wider Mayhew community of volunteers, foster carers, supporters and donors, we are powerless to do our work –thank you!

In 2022 we were supported financially and in kind by individuals, trusts, foundations and companies who have made a lasting difference to dogs and cats in need, here in the UK and abroad - our sincere thanks for your support.

Animal Defence Trust

Association of Dogs and Cats Homes

Brigitte Bardot Foundation

Diana Mary Symon Charitable Trust

Dogs Trust Worldwide

Edgard and Cooper Foundation

Edith Murphy Foundation

Lily’s Kitchen

MARS

MSD Animal Health Trust

Pets at Home Foundation

Rose Foundation

Souter Charitable Trust

Sylvanus Trust

The Arthur Camp Foundation

SENIOR MANAGEMENT (AS AT YEAR END DATE)

Chief Executive Sherine Wheeler

Head of Operations & Acting Head of Clinic

Lisa Guiney

Head of Marketing & Communications & Acting Head of Fundraising

Natassja Yoxall

Head of Finance, Facilities & Technology

Fiona MacCarthy

Head of People

Scott Weir

Head of International Projects & Relations

Caroline Yates

The Barry Green Memorial Fund

The Chelsea Square 1994 Trust

The Dominic Trust

The D’Oyly Carte Charitable Trust

The Edgard & Cooper Foundation

The Goldcrest Charitable Trust

The Ivo Trust

The South Square Trust

The Walker 597 Animal Trust

Together for Animals

We are fortunate to benefit from gifts left in wills. Legacies make up more than half our income and help us give a second chance to thousands of dogs and cats who need us. This is a wonderful way for our supporters to celebrate their love of animals and to be remembered. We commemorate the contribution of the many supporters who enabled our work in this powerful way in 2022.

FINANCIAL SUMMARY

n the face of an unfolding economic downturn, in 2022 Mayhew donors continued to generously fund our work. As a charity which is dependent almost entirely on voluntary income, with no government funding, such generosity makes it possible for us to continue to deliver our preventative veterinary and animal welfare services. Despite the challenges for fundraising across the charity sector in 2022, we maintained and even slightly increased donation levels by 6% on 2021, but this was in part attributable to a significant increase in investment in fundraising by 7% on the prior year. This investment builds on the Board’s decision to commit to invest further in raising funds and awareness in 2021.

Our direct and indirect expenditure on animal welfare in the UK increased by 9% in 2022. Our community and clinicbased staff continued to carry out their important work despite fluctuations in staffing levels and at times, a high number of vacancies during the year.

In 2022, non-legacy donations made up 37% of our overall income (32% in 2021). This includes grants from trusts and foundations supporting our specific projects at home and abroad, which meant we were able to continue and expand those programmes during the year.

Income from legacies decreased by 7% from 2021 to £1.86m (£1.99m in 2021); we are truly grateful to all those who celebrate their love of animals by remembering Mayhew in their wills or by donating in memory of those they loved. At the end of the year, our total income did not cover our total expenditure by £0.32m (in 2021 we showed a surplus of £0.43m).

This deficit in 2022 impacted upon our level of reserves, meaning we entered 2023 with a 16% lower level of free reserves in our General Fund than the prior year. Free

TOTAL INCOME: £3,256,007

2021: £3,406,113

FINANCIAL REVIEW

reserves, or general funds, excluding the net book value of the charity’s tangible fixed assets which are essential to its smooth operation and other designated funds, amounted to £1.60m (2021: £1.91m). As a proportion of unrestricted expenditure (excluding depreciation) this is broadly equivalent to six months of unrestricted expenditure. This is in line with the reserves policy reviewed by trustees during 2022.

Our current reliance on legacy income as a proportion of overall income, especially in the post pandemic world, has increasingly resulted in a divergence at any given point in time between income recognised and cash realised. Legacies take time and effort, sometimes over years, to be processed and received, and charities have seen an increase in the lead time to receipt of cash from legacies following the pandemic due to delays in issuing and processing of probates. The impact of this is clearly reflected on our balance sheet, where debtors rose to £1.85m in 2022 from £1.01m in 2021 and cash at bank and in hand decreased to £1.06m as compared with £2.06m in the prior year. Total current assets, being the sum of debtors and cash at bank and in hand, remained almost identical year-on-year at £2.91m in 2022 and £3.07m in 2021.

The aim of the trustees and management is to prudently manage cash flows while driving the throughput of receipts from debtors to the extent possible whilst also seeking to diversify our pool of income so as to lessen reliance on legacy income for day-to-day operations. Lowering reliance on legacy income is being achieved through investment in other areas of fundraising and will help us to build our free reserves position back up over the next few years. The current reserves level is in line with our reserves policy and is expected to be sufficient to deliver the charity’s current strategic and operating plans.

TOTAL EXPENDITURE: £3,571,052

2021: £2,975,986

Investments

In 2011, shares were received from a legacy and held by Mayhew to be monitored by the trustees. During 2021, the trustees made a decision to divest these shares to generate additional required income. At that time over 52% were sold and the remainder is expected to be disposed of in the year to December 2023. At year end date, the charity’s listed investments had a market value of £0.07m (£0.08m at 31 December 2021).

The charity’s assets

Disposals of fixed assets during the year are recorded in notes 13 and 14 on pages 46 and 47.

Reserves policy

Delivering the charity’s pioneering preventative veterinary and animal welfare interventions and operating a community vet clinic and shelter within London require significant ongoing financial commitment and investment.

The trustees regularly review the charity’s requirement for free reserves (i.e., those unrestricted funds not invested in tangible fixed assets, designated for specific purposes or otherwise committed).

Trustees have agreed that the level held should be equivalent to 9–12 months’ expenditure on unrestricted funds. However, considering the persistent impact of the coronavirus pandemic and now the impact of the cost-of-living crisis on our financial position, and taking into account the need to continue to invest in fundraising initiatives, the trustees have reviewed reserves levels in 2023 (as they did in 2022 and 2021) and agreed to look to hold at least 6 months’ free reserves.

Legacy income remains a significant element of our fundraising income; however, due to the uncertainty around the timing of their notification and receipt, we have remained prudent when forecasting income from this stream.

At 31 December 2022, total funds and reserves amounted to £3.61m (£3.93m in 2021).

Special trust funds representing the net book value of the land and buildings comprising Mayhew House, Trenmar Gardens, Kensal Green, London NW10 6BJ amounted to £0.43m at 31 December 2022 (£0.44m in 2021). As described under “Constitution” on page 27, the charity holds these assets in a trustee capacity. Special trust funds are not applicable for the general purposes of Mayhew and should properly be regarded as a fixed, illiquid asset without which Mayhew’s activities would no longer be tenable.

Restricted funds, being monies held for use towards specific projects at the request of the donor, amounted to £0.89m at 31 December 2022 (£0.83m in 2021).

Free reserves, or general funds, excluding the net book value of the charity’s tangible fixed assets which are essential to its smooth operation and other designated funds, equate to £1.60m (2021: £1.91m). As a proportion of unrestricted expenditure (excluding depreciation) this is broadly equivalent to about six months of unrestricted expenditure. This is in line with the reserves policy reviewed by trustees. The aim of the trustees will be to maintain these funds over the next few years. The current reserves level is expected to be sufficient to deliver the charity’s current strategic plans.

Designated funds

Legacies: £1,865,552 (57% of total income)

2021: £1,998,019 (59%)

Donations: £1,199,973 (36%)

2021: £1,127,346 (33%)

Fundraising events: £1,374 (0%)

2021: £7,235 (0%)

Trading income: £45,660 (1%)

2021: £61,845 (2%)

Vet clinic and rehoming fees: £94,437 (3%)

2021: £105,948 (3%)

Investment and other income: £49,011 (3%)

2021: £105,720 (3%)

Animal welfare: £1,999,269 (69% of total expenditure)

2021: £1,936,602 (65%)

International grants for animal welfare: £0 (0%)

2021: £0 (0%)

Animal welfare in Afghanistan and Georgia: £613,164 (17%)

2021: £464,855 (16%)

Raising funds and awareness: £958,619 (27%)

2021: £574,529 (19%)

The trustees are of the opinion that this provides sufficient flexibility to cover the temporary shortfalls in cash receipts due to timing differences in income flows and legacy debtors, as well as adequate working capital to cover core costs.

This reserves policy will allow the charity to cope with and respond to both the current financial situation and unforeseen emergencies should they arise. At the end of 2022, total unrestricted reserves amounted to just over 6 months’ free reserves.

Designated funds are set and adjusted in accordance with current strategic and operational requirements. These include covering a maintenance plan for our facilities, which helps to ensure the animal accommodation and veterinary clinic are maintained to a high standard and provide a safe and secure working environment for our staff and volunteers; allowing for consistency and continuity in developing our longterm projects overseas; and enabling us to respond to urgent needs or requests in line with the charitable objects of the organisation.

Mayhew is committed to fundraising responsibly

Mayhew receives no government funding and is reliant on voluntary income. During 2022, we fundraised in a number of different ways:

• We actively recruited individuals to support our work through donations.

• We raised funds via our on-site and online shops, which sell goods and Mayhew branded products.

• We sought donations at the point of rehoming cats and dogs.

• We asked supporters to consider including a gift to Mayhew in their will.

• We raised money through other sources, such as seeking and securing grants from charitable trusts, foundations and companies, and encouraged meaningful long-term relationships with them to support our work.

We are registered with the Fundraising Regulator and follow the Code of Fundraising Practice which can be found at fundraisingregulator.org/code_of_

practice

We have several controls in place to ensure we protect our supporters’ privacy and data and to provide them with the respect and gratitude they deserve.

• We will always acknowledge and thank supporters for gifts received unless they ask us not to do so.

• We make our contact details freely available to all supporters and encourage them to contact us with comments, feedback or a request to change the way in which we communicate with them.

• We have a Supporter Promise and a Privacy Policy to further demonstrate our commitment to supporter care.

• We take all reasonable steps to treat every donor fairly and take into account the needs of any potential donor who may be in a vulnerable circumstance or who may require additional care and support to make an informed decision.

In 2022, Mayhew used third-party fundraising agencies to recruit new donors face to face. In 2022 we also received small amounts of income from commercial participators collecting donations on our behalf. In the last financial year, we received no complaints with regard to our fundraising practices requiring disclosure.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Constitution

The Mayhew Home was incorporated in England and Wales on 8 September 1999 as a company limited by guarantee and not having a share capital (Company Registration Number 03837732). It has also been registered as a charity (Charity Registration Number 1077588) and is permitted to exclude the word “limited” from its name under Section 60 of the Companies Act 2006.

The Mayhew Animal Home Trust (the “Trust”) is registered by the Charity Commission as a subsidiary charity of The Mayhew Home (Charity Registration Number 1077588-1). The Trust is governed by a scheme of the Charity Commissioners for England and Wales dated 10 October 2004. Under this scheme, the trustee holds on trust the land and buildings known as Mayhew House, Trenmar Gardens, Kensal Green, London NW10 for the Trust. This land and buildings are included within the attached financial statements and are represented by special trust funds as described in note 19 to the financial statements on page 50.

Trustees and Governance

The Board of Trustees is the governing body of the organisation and has legal, financial and managerial responsibility for the charity. It sets the strategy to achieve the charity’s mission, its policies and its controls framework. The board holds regular meetings and has established committees to which it delegates certain functions. These committees include Animal Welfare and Strategy; Finance and General Purposes; Fundraising and Marketing; People; and International Projects. The board sets the terms of reference and membership for each committee. The proceedings of each meeting is reported to the full board. Operational management of the charity is delegated to the Chief Executive and Senior Management Team, who attend board and committee meetings as appropriate. There must be at least three trustees at any point in time, although there is no maximum number. New trustees may be appointed by the trustees following a recruitment and selection process. No trustee received any remuneration for their services as a trustee during the year. No trustee had any beneficial interest in any contract with the charity during the year.

The names of trustees who served during the year are set out as part of the legal and administrative details on page 56.

The trustees receive periodic formal training on trustees’ responsibilities and current sector developments. They also receive training information which highlights both Mayhew-specific matters and Charity Commission pronouncements. Periodic trustees’ meetings facilitate more in-depth discussions of sector-wide issues identified by trustees and advisors.

Key management personnel

The key management personnel of the organisation at 31 December 2022 comprise the Board of Trustees together with the:

• Chief Executive Officer

• Head of Operations & Acting Head of Clinic

• Head of Marketing & Communications & Acting Head of Fundraising

• Head of Finance, Facilities & Technology

• Head of People

The charity’s renumeration approach is designed to ensure we are competitive within the animal welfare sector and able to provide a high standard of services for dogs, cats and communities. Renumeration in respect of key management personnel is determined by the Board’s People Committee and is benchmarked to ensure the charity is able to attract and retain effective management personnel.

Statement of trustees’ responsibilities

The trustees (who are also directors of The Mayhew Home for the purposes of company law) are responsible for preparing the trustees’ report and financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of the charitable company’s affairs and of the income and expenditure of the charitable company for that period. In preparing these financial statements, the trustees are required to:

STRUCTURE, GOVERNANCE AND MANAGEMENT (CONTINUED)

• select suitable accounting policies and then apply them consistently;

• observe the methods and principles in Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102);

• make judgments and estimates that are reasonable and prudent;

• state whether applicable United Kingdom Accounting Standards have been followed, subject to any material departures disclosed and explained in the financial statements; and

• prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in operation.

The trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Each of the trustees confirms that:

• so far as the trustee is aware, there is no relevant audit information of which the charitable company’s auditor is unaware;

• the trustee has taken all the steps that they ought to have taken as a trustee in order to make themself aware of any relevant audit information and to establish that the charitable company’s auditor is aware of that information.

This confirmation is given and should be interpreted in accordance with the provisions of Section 418 of the Companies Act 2006.

Employees

Mayhew strives to be an equal opportunities employer and applies objective criteria to assess merit. It aims

to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, race, colour, nationality, religion, ethnic or national origin, gender, marital status, sexual orientation or disability.

Selection criteria and procedures are reviewed to ensure that individuals are selected, promoted and treated fairly on the basis of their relevant merits and abilities.

All employees are given equal opportunity and, where appropriate and possible, special training to enable them to progress both within and outside the organisation. Mayhew is committed to a programme of action to make this policy effective and brings it to the attention of all employees.

The trustees acknowledge the professionalism and dedication of Mayhew staff over 2022. They also recognise the huge contribution made by our dedicated volunteers.

Gifts in Kind

During the year, Mayhew received generous gifts in kind from supporters. Although these gifts are greatly appreciated, it is not possible to reliably measure their value. In accordance with Mayhew’s accounting policies, no amount has been recognised in the accounts in relation to these gifts.

Risk management

The trustees have assessed the major risks to which the charity is exposed, in particular those relating to specific operational areas of the charity and its finances. They believe that by monitoring reserve levels, ensuring controls exist over key financial systems and strategies and examining the operational and business risks faced by the charity on a regular basis, they have established effective systems to mitigate those risks.

The charity has robust processes regarding risk management and internal controls. As at the end of 2022, the charity considered the principal risks to be managed. The charity has a range of measures in place to support effective and timely management of principal risks.

At the forefront of our risk management is always the duty to safeguard animals, staff and volunteers from the risk of coming to harm, as a result of a significant event arising, due to our action or inaction. The charity

has a suite of tools in place to ensure that the health, safety and wellbeing of animals, staff and volunteers is prioritised and safeguarded, including standard operating procedures, standardised assessments and formal policies, procedures and protocols. The charity undertakes regular reviews of these at senior management level.

At the end of 2022, the charity considered a second principal risk to be long-term financial sustainability. The charity has been proactively managing the risks presented by downward pressure on voluntary income at the same time as the impact of rising costs on operations. We have made changes to our operating approach, further invested in fundraising and the delivery of a new fundraising strategy and extracted savings from our cost base. The Board and senior management team regularly and proactively work to reduce the likelihood of this risk materialising. Reduction in unrestricted non-legacy income Mayhew is dependent on donations to fund its operations, including resource-intensive veterinary and shelter operations, so any material reduction in income poses a serious risk to the organisation. This risk was further heightened in 2022 due to the unfolding global economic downturn in Autumn, which compounded the existing impacts from 2021 as the economy continued to struggle in the context of Covid-19 and Brexit.

In 2021, the trustees appointed an animal charity fundraising expert on a consultancy basis to perform an audit of Mayhew’s fundraising activities and implement the resulting plan, choosing to set aside further funds for investment in fundraising and raising awareness. In 2022, the rewards from this investment were not yet fully reaped as return on investment in these areas takes time and households felt unprecedented pressure on their ability to give due to the cost-of-living crisis. We are targeting specific areas of investment, including in the right talent and skills in fundraising, to help us grow unrestricted income further. Management is focused on improving the unrestricted impact of fundraising activities in 2023.

Safety and stability in Afghanistan

Following the various impacts of the fall of the government in Afghanistan in summer 2021, we have

resumed and maintained operations and achieved our impact goals to date in Kabul. Due to the international sanctions in place, we have faced continued difficulty in overcoming the challenges of transferring funds to our bank account for paying salaries and other overheads. There are also material inflationary impacts on expenditure in the country. We are continuing to deliver a lasting difference to the roaming dog population in most districts of Kabul despite the challenges of operating in this environment, and we continue to monitor the political situation as we embark on the final year of our 5-year programme there.

Public Benefit

The Trustees confirm that they have complied with the duty in Section 17 (5) of the Charities Act 2011 to have due regard to the guidance issued by the Charity Commission on public benefit.

The annual report further describes the activities undertaken to further its charitable purposes for the public benefit.

This report has been prepared in accordance with the provisions of the Charities Act 2011 but serves as a report from the directors for the purposes of company legislation.

The financial statements have been prepared in accordance with the accounting policies set out in note 1 of the attached financial statements (see page 36 to 39) and comply with the charitable company’s memorandum and articles of association, applicable laws and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102).

The financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

Approved by the Board and signed on its behalf:

Julianne Hicks Chair of the Board of Trustees

Date: 13 May 2023

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF THE MAYHEW HOME

Opinion

We have audited the financial statements of The Mayhew Home (“the charitable company”) for the year ended 31 December 2022 which comprise the Statement of Financial Activities, the Balance Sheet, the Statement of Cash Flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

• give a true and fair view of the state of the charitable company’s affairs as at 31 December 2022, and of the incoming resources and application of resources, including its income and expenditure, for the year then ended;

• have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice; and

• have been prepared in accordance with the requirements of the Companies Act 2006

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the report of the trustees, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

• the information given in the Trustees’ Report (incorporating the Directors’ Report) for the financial year for which the financial statements are prepared is consistent with the financial statements; and

• the Trustees’ Report (incorporating the Directors’ Report) has been prepared in accordance with legal requirements.

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the Trustees’ Report (incorporating the Directors’ Report). We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 and the Charities Act 2011 requires us to report to you if, in our opinion:

• adequate and sufficient accounting records have not been kept by the charitable company, or returns adequate for our audit have not been received from branches not visited by us; or

• the charitable company’s financial statements are not in agreement with the accounting records and returns; or

• certain disclosures of Trustees’ remuneration specified by law are not made; or

• we have not received all the information and explanations we require for our audit; or

• the Trustees’ were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the Trustees’ Report (incorporating the Directors’ Report) and from the requirement to prepare a strategic report.

Responsibilities of trustees

As explained more fully in the Statement of Trustees’ Responsibilities set out on pages 27-28 the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of noncompliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF THE MAYHEW HOME (CONTINUED)

Our assessment focussed on key laws and regulations the charitable company has to comply with and areas of the financial statements we assessed as being more susceptible to misstatement. These key laws and regulations included but were not limited to compliance with the Companies Act 2006, Charities Act 2011, Trustees Act 2000, Charities (Protection and Social Investment) Act 2016, taxation legislation, data protection and employment legislation.

We are not responsible for preventing irregularities. Our approach to detecting irregularities included, but was not limited to, the following:

• obtaining an understanding of the legal and regulatory framework applicable to the charitable company and how the charitable company is complying with that framework, including agreement of financial statement disclosures to underlying documentation and other evidence;

• obtaining an understanding of the charitable company’s control environment and how the charitable company has applied relevant control procedures, through discussions with management and by performing walkthrough testing over key areas;

• obtaining an understanding of the charitable company’s risk assessment process, including the risk of fraud;

• reviewing meeting minutes of those charged with governance throughout the year; and

• performing audit testing to address the risk of management override of controls, including testing journal entries and other adjustments for appropriateness, evaluating the business rationale of significant transactions outside the normal course of business and reviewing accounting estimates for bias.

Whilst considering how our audit work addressed the detection of irregularities, we also considered the likelihood of detection based on our approach. Irregularities arising from fraud are inherently more difficult to detect than those arising from error.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at. This description forms part of our auditor’s report. https://www.frc.org.uk/auditors/auditassurance-ethics/auditors-responsibilitiesfor-the-audit%23description-of-the-auditorsresponsibilities

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

THE MAYHEW HOME STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING AN INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31 DECEMBER 2022

Simon Atkins FCA

Senior Statutory Auditor for and on behalf of:

Cooper Parry Group Limited Statutory Auditor

Cubo Birmingham Office 401, 4th Floor

Two Chamberlain Square Birmingham, B3 3AX

Date:

All of the charity’s activities derived from continuing operations during both 2022 and 2021. A full comparative statement of financial activities is given in note 27 to these financial statements on page 55.

THE MAYHEW HOME BALANCE SHEET

AS AT 31 DECEMBER 2022

Company number: 03837732

Approved by the Board and signed on its behalf:

Julianne Hicks

Chair of the Board of Trustees

Date: 13 May 2023

The financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime.

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31 DECEMBER 2022

Notes to the statement of cash flows for the year to 31 December 2022: Reconciliation of net movement in funds to net cash used in operating activities

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 DECEMBER 2022

PRINCIPAL ACCOUNTING POLICIES

The principal accounting policies adopted, judgements and key sources of estimation uncertainty in the preparation of the financial statements are laid out below.

Basis of preparation

These financial statements have been prepared for the year to 31 December 2022. Comparative information reflects the financial results for the year to 31 December 2021.

The Mayhew Home is a charitable company incorporated in England, In the event of the charity being wound up, the liability in respect of the guarantee is limited to £1 per member of the charity. The address of the registered office is given in the charity information of these financial statements and the nature of the charity’s operations and principal activities are detailed within the Trustees’ Report.

The accounts include transactions relating to our branch in Afghanistan and our NGO in Georgia.

The financial statements have been prepared under the historical cost convention, with items recognised at cost or transaction value unless otherwise stated in the relevant accounting policies below or the notes to these financial statements. The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (Charities SORP FRS 102), issued on 16 July 2019, the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. The charity constitutes a public benefit entity as defined by FRS 102. The financial statements are presented in sterling and are rounded to the nearest pound and are compliant with FRS 102.

Critical accounting estimates and areas of judgement

Preparation of the financial statements requires the trustees and management to make significant judgements and estimates. The items in the financial statements where these judgements and estimates have been made include:

• determining the basis for allocating support costs;

• estimating the useful economic life of tangible and intangible fixed assets;

• assessing the probability of receiving legacies of which the charity has been notified; the charity applies a holdback based on management and fundraising estimates and experience of legacies, based on the size and complexity of the estate.

• estimating future income and expenditure flows for the purpose of assessing going concern.

Assessment of going concern

The trustees have assessed whether the use of the going concern assumption is appropriate in preparing these accounts. The trustees have made this assessment in respect to a period of at least one year from the date of approval of these financial statements.

A comprehensive forecasting exercise has taken place to look at potential financial outcomes for 2023 and 2024, considering the free reserves available at the end of 2022. The result of the exercise and the fact that the charity ended 2022 with over six months’ reserves and adequate cash balances does not cast doubt on the ability of Mayhew to continue as a going concern.

The trustees of the charity have concluded that there are no material uncertainties related to events or conditions that may cast significant doubt on the ability of the charity to continue as a going concern. The trustees are of the opinion that the charity will have sufficient resources to meet its liabilities as they fall due.

Income recognition

Income is recognised in the period in which the charity has entitlement to the income and the amount can be measured reliably and it is probable that the income will be received. Income is deferred only when the charity has to fulfil conditions before becoming entitled to it, or where the donor or funder has specified that the income is to be expended in a future accounting period.

Income comprises donations, legacies, trading sales, fees from charitable activities, interest receivable and investment income.

Donations are recognised when the charity has confirmation of both the amount and settlement date. In the event of donations pledged but not received, the amount is accrued for where the receipt is considered probable. In the event that a donation is subject to conditions that require a level of performance before the charity is entitled to the funds, the income is deferred and not recognised until either those conditions are fully met, or the fulfilment of those conditions is wholly within the control of the charity and it is probable that those conditions will be fulfilled in the reporting period.

In accordance with the Charities SORP FRS 102, volunteer time is not recognised.

Legacies are included in the statement of financial activities when the charity is entitled to the legacy, the executors have established that there are sufficient surplus assets in the estate to pay the legacy, and any conditions attached to the legacy are within the control of the charity. Entitlement is taken as the earlier of the dates on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor to the charity that a distribution will be made, or a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity or the charity is aware of the granting of probate, but the criteria for income recognition have not been met, then the legacy is treated as a contingent asset and disclosed if material.

In the event that a gift is in the form of an asset other than cash or a financial asset traded on a recognised stock exchange, recognition is subject to the value of the gift being reliably measurable with a degree of reasonable accuracy and the title of the asset having been transferred to the charity.

Income from trading activities and fees receivable in connection with animal welfare work are recognised to the extent that it is probable that the economic benefits will flow to the charity and the revenue can be reliably measured. It is measured at fair value of the consideration received or receivable, excluding discounts, rebates, value added tax and other sales taxes.

Gifts in kind are recognised when the value of the gift to the charity can be reliably measured. The value is measured as the amount the charity would pay in the open market for an alternative item that would provide a benefit to the charity equivalent to the donated item. Dividends are recognised once the dividend has been declared and notification has been received of the dividend due.

Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank.

Expenditure recognition

Liabilities are recognised as expenditure as soon as there is a legal or constructive obligation committing the charity to make a payment to a third party; it is probable that a transfer of economic benefits will be required in settlement; and the amount of the obligation can be measured reliably.

All expenditure is accounted for on an accrual basis. Expenditure comprises direct costs and support costs. All expenses, including support costs, are allocated or apportioned to the applicable expenditure headings. The classification between activities is as follows.

a. Expenditure on raising funds includes the salaries, direct costs and overheads associated with generating donated income.

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

b. Expenditure on charitable activities includes all costs associated with furthering the charitable purposes of the charity through the provision of its charitable activities. Such costs include the direct cost of providing shelter or a home for lost or stray, unwanted or abandoned animals and, where possible, finding good homes for such animals.

Allocation of support costs

Support costs represent indirect charitable expenditure. In order to carry out the primary purposes of the charity it is necessary to provide support in the form of personnel development, financial procedures, provision of office services and equipment and a suitable working environment. Included within support costs are governance costs which are directly attributable to the necessary legal and auditing procedures for compliance with statutory requirements, together with costs incurred in strategic planning exercises undertaken by the charity. The majority of costs are directly attributable to specific activities. Shared staff-related costs are apportioned to the activities on a per capita basis.

Tangible fixed assets

All assets costing in excess of £1,000 and with an estimated useful life exceeding one year are capitalised. Freehold land and buildings are included in the financial statements at a valuation determined by the trustees as at 10 October 2004, using market value at that date as a guide for the basis of valuation. This constitutes deemed cost under FRS 102. Depreciation is provided at the following annual rates in order to write off each tangible asset over its estimated useful life:

• Freehold land and building 2% on cost

• Building improvements 10% on cost

• Improvements to animal accommodation 10% on aost

• Veterinary and animal welfare equipment 20% on cost

• Office equipment 20% on cost

• Motor vehicles 25% on cost

Assets under construction are not depreciated. On completion, the asset is transferred to the appropriate asset classification and then depreciated at the relevant rate in order to write it off over its estimated useful life.

Intangible fixed assets

Intangible fixed assets comprise software and database systems, including investment in the charity’s website. Such expenditure is capitalised and amortised. Amortisation is provided at the following annual rates in order to write off each intangible asset over its estimated useful life:

• Charity website 33.3% on cost

• ‘Pawtrix’ data system 10% on cost

• Finance system 20% on cost

Investments

Listed investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing quoted market price. Realised and unrealised gains (or losses) are credited (or debited) to the statement of financial activities in the year in which they arise. The charity does not acquire put options, derivatives or other complex financial instruments. Realised gains (or losses) on investment assets are calculated as the difference between disposal proceeds and their opening carrying value or their purchase value if acquired subsequent to the first day of the financial year. Unrealised gains and losses are calculated as the difference between the fair value at the year end and their carrying value at that date. Realised and unrealised investment gains (or losses) are combined in the statement of financial activities and are credited (or debited) in the year in which they arise.

Debtors

Debtors are recognised at their settlement amount, less any provision for non-recoverability. Prepayments are valued at the amount prepaid. They have been discounted to the present value of the future cash receipt where such discounting is material. Debtors include legacies that have been recognised as income on the statement of financial activities but which have not yet been received as of the balance sheet date.

Cash at bank and in hand

Cash at bank and in hand represents such accounts and instruments that are available on demand or have a maturity of less than three months from the date of acquisition. Deposits for more than three months but less than one year have been disclosed as short-term deposits. Cash placed on deposit for more than one year is disclosed as a fixed asset investment.

Creditors and provisions

Creditors and provisions are recognised when there is an obligation at the balance sheet date as a result of a past event; it is probable that a transfer of economic benefit will be required in settlement; and the amount of the settlement can be estimated reliably. Creditors and provisions are recognised at the amount the charity anticipates it will pay to settle the debt. They have been discounted to the present value of the future cash payment where such discounting is material.

Fund accounting

The restricted income funds are monies raised for, and their use restricted to, a specific purpose, or donations subject to donor-imposed conditions.

Special trust funds represent the net book value of the land and buildings comprising Mayhew House in Trenmar Gardens, for which the charity has responsibility in a trustee capacity.

The designated funds are monies or assets set aside out of the general fund and designated for specific purposes by the trustees.

The tangible fixed assets fund and the intangible fixed assets fund represent the net book value of the charity’s tangible fixed assets and intangible fixed assets respectively, other than those comprising part of restricted or special trust funds. Such assets are essential to the ongoing work of the charity and their net book value should not, therefore, be considered as funds available to meet everyday costs or contingencies.

The general fund comprises those monies which may be used towards meeting the charitable objectives of the charity and can be applied at the discretion of the trustees.

Leased assets

Rentals applicable to operating leases where substantially all of the benefits and risks of ownership remain with the lessor are charged to the statement of financial activities on a straight-line basis over the lease term.

Pension costs

Contributions in respect of the charity’s defined contribution pension scheme are charged to the statement of financial activities when they are payable to the scheme. The charity’s contributions are restricted to the contributions disclosed in note 11 on page 44. Outstanding contributions at the yearend totalled £16,125 (£7,836 in 2021). The charity has no liability beyond making its contributions and paying across the deductions for the employees’ contributions.

Financial instruments and foreign exchange

Transactions denominated in foreign currencies are recorded at the exchange rates ruling at the month end date of the transaction.

Monetary assets and liabilities denominated in foreign currencies are converted to Sterling at the rates of exchange ruling at the balance sheet date. All differences are recorded in the Statement of Financial Activities.

The charity only holds basic financial instruments as defined in FRS 102. The financial assets and financial liabilities of the charity and their measurement bases are as follows:

Financial assets - trade and other debtors are basic financial instruments and are debt instruments measured at amortised cost as detailed in note 16. Prepayments are not financial instruments.

Cash at bank, Investments - are classified as a basic financial instrument and is measured at face value.

Financial liabilities - trade creditors, accruals and other creditors are financial instruments, and are measured at amortised cost as detailed in note 17. Taxation and social security are not included in the financial instruments disclosure definition. Deferred income is not deemed to be a financial liability, as the cash settlement has already taken place and there is an obligation to deliver services rather than cash or another financial instrument.

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

2. DONATIONS AND LEGACIES

4. ANIMAL WELFARE

5. OTHER INCOME

3. OTHER TRADING ACTIVITIES

6. EXPENDITURE ON RAISING FUNDS

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

6. EXPENDITURE ON RAISING FUNDS (CONT.)

7. ANIMAL WELFARE – DIRECT COSTS (CONT.)

7. ANIMAL WELFARE – DIRECT COSTS

8. ANIMAL WELFARE INTERNATIONAL AFGHANISTAN AND GEORGIA

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

9. ANIMAL WELFARE – DIRECTLY ATTRIBUTABLE SUPPORT COSTS

11. STAFF COSTS AND TRUSTEES’ REMUNERATION (CONT.)

The number of employees whose remuneration exceeded £60,000 for the year (salaries, wages and benefits in kind) was as follows:

The average number of employees during the year analysed by function was:

Included in Legal and professional costs of £51,240 (2021: £19,253) are governance related costs of £33,800 (2021: £10,080) in relation to legal support, statutory audit fees and VAT advice.

10. NET MOVEMENT IN FUNDS

This is stated after charging:

11. STAFF COSTS AND TRUSTEES’ REMUNERATION

Staff costs during the year were as follows:

Pension costs shown above relate to a defined contribution pension scheme operated by the charity for the benefit of its employees. It is administered by an independent third party. There were termination payments made during the year totalling £25,585 (2021: £57,995).

During 2022, 25 employees on average were employed in Afghanistan (2021: 20), 4 employees in Georgia (2021: 2). This figure is included in the average number of employees shown in Animal Welfare (including support) above.

None of the trustees received any remuneration in respect of their services during the year (2021: £Nil). During the year, no trustees (2021: none) were reimbursed travelling expenses of £0 (2021: £Nil).

The key management personnel in charge of directing, controlling, running and operating the charity on a day to day basis comprise the Chief Executive, Head of Operations & Acting Head of Clinic, Head of Marketing & Communications & Acting Head of Fundraising, Head of Finance, Facilities & Technology, Head of People. The total remuneration (including taxable benefits, employer’s national insurance and pension contributions) of key management personnel for the year was £422,751 including consultants (2021: £471,577).

12. TAXATION

The charity is an exempt charity within the meaning of schedule 3 of the Charities Act 2011 and is considered to pass the tests set out in Paragraph 1 Schedule 6 Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes.

NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

13. TANGIBLE FIXED ASSETS

14. INTANGIBLE FIXED ASSETS

15. INVESTMENTS

15. INVESTMENTS (CONT.)

18. RESTRICTED INCOME FUNDS

The income funds of the charity include the following restricted funds comprising unexpended balances of donations and grants held on trust to be applied for a specific purpose:

16. DEBTORS

17. CREDITORS: amounts falling due within one year

THE MAYHEW HOME NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

The purpose for which each of the funds is held is as follows:

TheraPaws

Funds raised and applied toward therapeutic dog visits in a range of settings as part of TheraPaws animal-assisted intervention service.

Clinic extension and updates

Trust funding contributing towards the building extension completed in 2016. Funds held reserved for further capital costs relating to the building and clinical equipment.

International projects fund

Monies raised and applied towards veterinary and animal welfare projects overseas.

Ambulance replacement

Monies donated and applied specifically towards the replacement and upkeep of our animal ambulances.

19. SPECIAL TRUST FUNDS

Veterinary e-learning project

Trust funding received and applied towards the creation of video tutorials to be used for the training of veterinary staff.

Kennels refurbishment

Funds raised for the refurbishment of one of our kennel blocks and related exercise areas for dogs, as part of new Oli Juste Wing.

Animal accommodation

Trust funding for improvements to the Cattery.

Shelter fittings

Monies donated specifically for improvements to Kennels and Cattery fittings.

Dog

and cat food

Funds raised for the purchase of food for dogs and cats in our care.

20. DESIGNATED FUNDS

The income funds of the charity include the following designated funds which have been set aside out of unrestricted funds by the trustees for specific purposes:

Special trust funds represent the net book value of the land and buildings comprising Mayhew House, Trenmar Gardens, Kensal Green, London NW10 6BJ. As described under “Constitution” on page 27, the charity holds these assets in a trustee capacity. Special trust funds are not applicable for the general purposes of Mayhew and should properly be regarded as a fixed, illiquid asset without which Mayhew’s activities would no longer be tenable.

The purposes for which funds have been set aside are as follows:

a) Maintenance fund

To cover major capital and maintenance projects for the continued refurbishment and upkeep of both the accommodation and facilities for animals, and staff and volunteer workspaces.

b) International projects

Reserve fund for our projects overseas.

c) Special purposes fund

Reserves and contingency fund for special projects including emergency response and relief funds.

THE MAYHEW HOME NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

21. TANGIBLE FIXED ASSETS FUND

This fund represents the net book value of the charity’s tangible fixed assets other than those comprising part of restricted or special trust funds. Such assets are essential to the ongoing work of the charity and their net book value should not, therefore, be considered as funds available to meet everyday costs or contingencies.

22. INTANGIBLE FIXED ASSETS FUND

This represents the net book value of the charity’s intangible fixed assets which comprise the charity’s website and its data collection and storage system.

23. ANALYSIS OF NET ASSETS BETWEEN FUNDS

Included within investments above are unrealised losses which constitute the movements

listed investments and are as follows:

THE MAYHEW HOME NOTES TO THE FINANCIAL STATEMENTS (CONTINUED)

24. LEASING COMMITMENTS

Operating leases

At 31 December 2022 the charity had total commitments under non-cancellable operating leases in respect of:

27. COMPARATIVE STATEMENT OF FINANCIAL ACTIVITIES

25. CAPITAL COMMITMENTS

At 31 December 2022, the charity had no capital commitments either contracted or not contracted (2021 – None)

26. RELATED PARTY TRANSACTIONS

The total amount donated, free of restrictions, to the charity by the trustees during the year was £700 (2021£180). There were no other related party transactions during the year (2021 - none).

The charity receives a high value and volume of legacy income. During the preparation of this year’s financial statements, the charity determined that four specific legacies which were received during the 31 December 2022 year should have been recognised in the 31 December 2021 financial statements. This was based on the information that was available to the charity, where the four legacies had been notified to the charity before 31 December 2021 and met the income recognition criteria in respect of legacy income under the Charities SORP (2019). The prior year figures have been amended to reflect the income being recognised in the 2021 year. This has had the impact of increasing legacy income, accrued income and total funds carried forward by £184,145 to 31 December 2021. The adjustment impacted unrestricted reserves only.

NOTES MAYHEW I ANNUAL REPORT AND ACCOUNTS 2022

TRUSTEES

We are very grateful for the dedication and commitment of several trustees who stepped down from the Board in 2022, including following long and multiple terms served, and we welcomed new trustees as part of on going Board development.

Julianne Hicks, Chair (reappointed and re-elected as Chair 17 March 2023)

Andrea Clark (resigned 4 July 2022)

Carter Brod (resigned 17 May 2022)

Christine Loosecaat MBE (appointed 30 January 2023)

Ilana Saltzman (appointed 30 January 2023)

Jane Rea

Jonathan Jacques (appointed 10 October 2022, resigned 30 January 2023)

Julian Beynon (resigned 31 May 2022)

Maggie Wright (appointed 1 February 2023)

Reza Jugon

Sabahat Salahuddin

Sandra Veseli (resigned 31 March 2023)

Zoraida White (resigned 10 April 2023)

CHIEF EXECUTIVE

Sherine Wheeler – From August 2022

Howard Bridges - Interim CEO to October 2022

PRINCIPAL OFFICE AND REGISTERED OFFICE

Trenmar Gardens

Kensal Green

London NW10 6BJ

Website: www.themayhew.org

Email: info@mayhewanimalhome.org

COMPANY REGISTRATION

03837732 (England and Wales)

CHARITY REGISTRATION

1077588

AUDITOR

Cooper Parry Group Limited

Cubo Birmingham

Office 401

4th Floor

Two Chamberlain Square Birmingham

B3 3AX

BANKERS

Santander UK plc

Bridle Road

Bootle

Merseyside LG30 4GB

Azizi Bank

Zanbaq Square

Kabul City

Afghanistan

Bank of Georgia

29 A Gagarin Street

Tbilisi 0160

Georgia