Property Management Service Offering
McGrath Newcastle & New Lambton
The property management team at McGrath Newcastle and New Lambton have a proven track record of providing personalised, professional service for their clients throughout the Newcastle region. With an extensive local knowledge of the market we provide a transparent process for both landlords and tenants alike, whilst achieving premium results and satisfied clients. When you trust your property to our team at McGrath Newcastle and New Lambton, you will be looked after as a valued investor. Investing in property is an exciting step forward and should be stress free and profitable when done well. We would love to help you build the value of your portfolio or get started. Our team is professional, competent, well trained and passionate about providing excellent client service and managing your asset for the best financial return possible. We’re locally owned and live in Newcastle and the local suburbs we service. We’re experienced, professional and love to look after you and your property. It’s what we do. Our service we provide to you is the most important thing to us, along with our results and our core values of integrity and transparency. McGrath Newcastle and New Lambton are situated in 2 convenient locations at The Junction and New Lambton.
Melissa McLeod Principal McGrath Newcastle and New Lambton
Sean Redpath Principal McGrath Newcastle and New Lambton
A word from John McGrath
“When I set up the company I had a few things that had to be delivered. The first was I wanted to have the best real estate company on the planet. It seemed crazy to aim for anything else. The best people, marketing, resources and clients. Next I wanted to make a serious difference, to change the way real estate is bought and sold so customers could trust their agents and enjoy the process. And finally, I mandated that excellence and integrity would never be compromised under any circumstance. Well, there was one more thing. We had to achieve results for our clients that were without doubt the best they could achieve. I love coming to work every day.�
John McGrath Founder and Executive Director, McGrath Estate Agents
Why choose a McGrath property manager? Access View your information 24/7 anywhere in the world through our landlord and tenant portal.
Customised service We recognise that different clients have different investment needs, we adapt to suit you. Rental reviews We will not wait for you to call us for a rental review; our systems prompts this 90 days prior to the end of a lease. That way we can come up to you with our recommendations in plenty of time. Marketing strategy Our marketing strategy guarantees the best return on your investment, by understanding how a tenant searches for property and giving them flexible viewing options.
Regular inspections Our written reports also include photography to ensure tenants are looking after your property. We minimise risk We choose quality tenants and promptly handle any maintenance at your property. We ensure you receive ongoing support and advice with all aspects of your investment. Service guarantee This guarantee backs up everything we say we will do, giving you peace of mind.
The McGrath structure
accounting duties (pay accounts etc.)
all property management duties
new client consultant
marketing department
A conventional structure
leasing consultant
senior portfolio manager
property manager
administration and accounts department
end of month close off and settlement run
repair and maintenance
administration
leasing
conduct open homes
property manager
list new business
photographer
marketing
We guarantee that we will act in accordance with our service guarantee •
We will respond to phone calls by close of business and emails within 24 hours, mail within 48 hours.
•
We will always review the rent 90 days prior to the expiry of a fixed term agreement. You will be supplied with comparable properties to provide accurate data to maximise your return.
• We will carry out a minimum of 2 inspections per year. • Normal repair requests will be actioned by us within two working days, urgent repairs within four hours. • You will have access to our online portal 24/7 anywhere in the world with the details of your tenancy. • We will follow up on all rent arrears, quickly, and in accordance with the requirements of the Residential Tenancies Act 2010. •
Tenancy applications will be thoroughly checked including TRA and TICA and the outcome communicated to you and the prospective tenant within 24-48 hours.
* Please note this does not apply when we are asked to carry out non-standard and matters outside our control. i.e natural disasters or accidents
Marketing elements
1
PROPERTY SIGNBOARDS McGrath signboards are recognisable synonymous with quality properties. We strategically place them to create a street presence and engage passing prospective tenants.
2
PROFESSIONAL PHOTOGRAPHY To maximise the first impression of your property, our professional team of photographers undertake processing techniques at an advanced level on each and every image they deliver. Photographers work closely with a team of Photoshop experts who professionally colour correct and enhance every single image, resulting in a photography product that is second to none.
3
DIGITAL MARKETING Through our unique centralised database, we send out early alerts to registered prospective tenants. Upon launch, we conduct extensive database marketing campaigns to targeted tenants.
4
RENTAL STOCKLISTS Available at all of our office locations and handed out at every open for inspection. It generates maximum exposure for your property and is produced directly from McGrath’s unique technology platform.
5
YOUR PLACEMENT ON THE INTERNET All McGrath properties are uploaded to www.realestate. com.au, www.domain.com.au, www.rent.com.au and www. allhomes.com.au. Prospective tenants typically do not search beyond the first 2-3 pages on websites. We therefore highly recommend all our clients use Premium, Highlight or Feature Property status. This strategy attracts more quality tenants in a shorter time frame.
Service offering Tenant reference checks
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Tenancy documents prepared and lodged
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Regular rental market reviews
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Online rental payment statements
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Routine inspections
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Detailed property condition report and photos
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Arranging ingoing of the tenant at the start of the tenancy
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Managing the vacate process
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Smoke alarm compliance check
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Water compliance check
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Pool compliance check
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Cost effective repairs and maintenance
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Insured and licensed trades for maintenance
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Payment of outgoings / transfer of utilities
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Insurance claim processing
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Collection of rent and banking
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Direct debiting
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Bi-monthly release of funds
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John McGrath market reviews
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McGrath Property Management newsletter
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Extended services
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Yearly financial statement (at additional cost)
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Access to depreciation specialist for expert analysis (third party cost)
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Online landlord portal access
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Competitive home loan health check assessment
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Annual appraisal of your property
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Newcastle 4989 4000 New Lambton 4952 6500
mcgrath.com.au