Orlando, Florida
GET READY FOR
FLORIDA Orlando
For the past 11 years, the Imaging Conference and Expo (ICE) has strived to create a conference like no other. Imaging professionals come together for top-notch education presented by world-class instructors. As a result, ICE is able to offer valuable CE credits accredited by AHRA and ACI.
Whether it’s the continuing education, the exclusive exhibit hall offering solutions to save time and resources, or the productive (and fun!) networking, ICE provides attendees the perfect opportunity to enhance their knowledge and grow in their careers.
IMAGING CONFERENCE & EXPO
FEBRUARY 22-24, 2025 • ORLANDO, FL
HIGHLIGHTS
25 hours of accredited CE education
Exhibit hall featuring the latest technology, products and services
The opportunity to win great door prizes donated by exhibiting vendors.
Keynote address on The Secrets of Time Management Magic
The industry’s best networking events to connect and share best practices with other leading imaging professionals
Margaritaville at ICE Finale Party
"Great attendees, I like the conference in particular because it is highly imaging focused which is right in our wheelhouse. It covers the gambit of administration down to who works on the machine.”
- G. Rozelle, GE HealthCare
SCHEDULE
NOTE: Schedule subject to change.
01
SUNDAY, FEBRUARY 23
7 AM REGISTRATION
7:30-8:30 AM LEADERSHIP SUMMIT BREAKFAST*
9-11 AM REVERSE EXPO*
9 AM-3 PM EXHIBITOR SET-UP
03
MONDAY, FEBRUARY 24
8 AM REGISTRATION
9-10 AM EDUCATION
10:30-11:30 AM EDUCATION
11:30-2 PM EXHIBIT HALL (LUNCH PROVIDED)
* Attendance by invitation ONLY.
9:30-10:30 AM EDUCATION
11 AM-12 PM EDUCATION
FEBRUARY 22-24,
11 AM-12:30 PM LEADERSHIP SUMMIT*
12-1:30 PM ICE BREAK NETWORKING LUNCH
1:30-2:30 PM EDUCATION
2:45-3:45 PM KEYNOTE PRESENTATION
4-6:30 PM EXHIBIT HALL GRAND OPENING (OPEN BAR & FOOD)
2-3 PM EDUCATION
3:30-4:30 PM EDUCATION
5 PM MARGARITAVILLE AT ICE
EDUCATION
SUNDAY, FEBRUARY 23
9:30 – 10:30 AM
Introduction to Servicing CT Systems - Part I
Dale Cover, President (Retired), RSTI
This two-part presentation is designed for imaging engineers and managers who are interested in adding CT service to their skills or service offerings. We will discuss the issues associated with providing service on CT systems from understanding the role and importance of CT in hospital operations to what is needed to be effective at providing the quality service that is demanded in this critical imaging modality.
Advancing Your Imaging Service Career
Brian Wilson, FSE, Avante Health Solutions
Take your imaging service career to the next level. Learn how to progress from working on ultrasound, portables and general radiology, to working on vascular, CT and MR systems. These skills will help advance your skills and take the next step in your career path.
Navigating Burnout: An Introspective and Scientific Review of Burnout in Medical Imaging
Lakeidra Taylor Bell, Clinical Coordinator/Didactic Faculty, Baton Rouge General
Since the 1970s, burnout has become a relevant concept after it was researched by Dr. Herbert J. Freudenberger. Research has shown that burnout syndrome can have detrimental effects such as the loss of promising radiologic technologists (RTs) as well as reduced employee confidence and morale. However, burnout syndrome can be treated with the help of coworkers as well as department managers and administrators by providing intervention, guidance, and support. The purpose of this presentation is to identify the effects burnout has on RTs and how imaging departments can combat burnout in order to promote resiliency among RTs.
11 AM – 12 PM
Introduction to Servicing CT Systems - Part II
Dale Cover, President (Retired), RSTI
In part two of this presentation we will continue to discuss the issues associated with providing service on CT systems from understanding the role and importance of CT in hospital operations to what is needed to be effective at providing the quality service that is demanded in this critical imaging modality.
Introduction to Contrast Injectors
Stephen Maull, Owner, Maull Biomedical Training, LLC
This course will teach the purpose of contrast injectors and the general components of contrast injectors as well as general operation and items of interest when performing a PM.
Empowering Tomorrow's Imaging Department with Effective Communication Skills
Dave Francoeur
This session will provide FIVE key strategies for success when bridging the gap between imaging directors and service engineers. You won’t want to miss this must-attend session for imaging professionals seeking to elevate their leadership skills.
1:30-2:30 PM
Optimizing Patient Care and Department Efficiency Through Effective Hospital Resource Utilization
Lauren Bergstrom DNP, RN, Associate Director of Hospital Imaging and Annette Long RT(R),(MR), MRSO Imaging MRI Manager, The Ohio State University Wexner Medical Center
Our MRI department faced extended wait times, leading to delays in patient care, longer lengths of stay, increased inpatient costs, and revenue loss. In January 2023, we initiated a Lean Six Sigma (LSS) project to address these issues. By February 2023, we began focusing on improving the department’s culture. In March 2023, we collaborated with interdisciplinary teams to further enhance patient access.
Through increased interdepartmental collaboration and weekly oversight, the team implemented key changes, including adding staff, optimizing the scheduling template to maximize available time, and engaging frontline staff in the process improvement. Join us to hear how this two-year initiave has impacted our facility.
Psy Cap: What is Your Capital?
Michelle Dossa, Radiology Director - West Market, University Hospitals of Cleveland
Healthcare leaders, including those in imaging, must navigate a complex environment of change and regulations to deliver high-quality, cost-effective care while addressing employee satisfaction and retention. In the wake of The Great Resignation, leaders are focusing on enhancing team commitment and reducing burnout. Psychological Capital (PsyCap)—comprising hope, optimism, resiliency, and self-efficacy—has been linked to improved job satisfaction, performance, and organizational commitment. This presentation will define PsyCap, review research on its benefits, and offer interventions to boost PsyCap competence in healthcare leaders.
Transforming Diagnostic Imaging –Trends, Challenges, and Solutions
Francis Vonder Haar, VP & GM, Imaging, PartsSource The presentation will begin by exploring emerging trends in the diagnostic imaging service space, focusing on growing challenges such as market fragmentation, parts sourcing, pricing, quality, visibility, and logistics. Key data points will include uptime, service contracts, pricing, and rising costs for parts and labor. Next, Francis will address service challenges, emphasizing labor skill shortages and proficiency issues, followed by a discussion on innovative solutions to these problems.
Contract Management: The Challenges and How to Address Them
Dean Skillicorn, Manager, Health Technology Management, Imaging Services, St. Luke's Health System
This interactive session will explore the common hurdles in contracting and provide actionable solutions for overcoming them. Attendees will engage in discussions to learn how to effectively develop, assess, and monitor service contracts. By the end, participants will gain practical insights and tools to optimize vendor relationships and ensure contract success within their organizations.
MONDAY, FEBRUARY 24
9-10 AM
Advancing the Future of OR Imaging: Building a Dedicated Team
Ashley Adams, Perioperative and Procedural Imaging Manager and Erin Willis, Associate Director Procedural Imaging, The Ohio State Wexner Medical Center
This presentation highlights the strategic role of Dedicated OR Imaging Technologists in improving OR efficiency and patient care. Key topics include adapting to surgeon preferences, skill development, managing staffing models, tracking performance metrics, optimizing imaging equipment, and collaborating with OR leadership for future growth. Attendees will gain actionable insights and best practices to enhance OR imaging processes and overall efficiency
SUNDAY, FEB 23 2:45-3:45 PM
Uncovering Hidden Talent and Developing Future Trailblazers
Alpana Patel Camilli, Manager, Interventional Radiology & Neuroendovascular Surgery, UCSF Health
In this engaging presentation attendees will learn how to identify leadership potential within their teams, develop strategies for nurturing future leaders, and create a culture that fosters leadership growth and retention. Through real-life examples, mentorship insights, and practical tools, participants will discover how to build a sustainable leadership pipeline that empowers emerging talent and enhances the overall success of radiology departments.
Transitioning to a Self-perform Service Model
Keith Hall, CHTM, Imaging Director of Service - West Region and Shelby McCarty, Imaging Director of Service - Midwest Region, RENOVO Solutions
This session intends to inform participants of the shift from OEM service models to a self-performance model and the associated challenges, logistics, and rewards of this course of action.
Healthcare Finance: How Imaging Service Can Impact an Organization
Lani Bartkowiak HTM Program Manager, ProHealth Care
Imaging service professionals, join us for a deep dive into the critical world of healthcare finance. In this insightful session, we'll explore the unique challenges faced by healthcare CFOs, who are grappling with razor-thin margins exacerbated by the pandemic. Gain a nuanced understanding of their pain points and discover proven solutions to help your organization thrive.
Learn how imaging capital purchases can significantly impact an organization's bottom line. Equip yourself with the knowledge to become a strategic partner to your C-suite, expanding and solidifying your relationship as you provide valuable insights and recommendations. Arm yourself with the financial acumen to be part of the solution and drive your organization toward success in these turbulent times
The Secrets to Time Management Magic
Fred Moore, Speaker, Entertainer & Bald Guy, Do So Much More
In this fast-paced, entertaining, and informative program you will learn how to use your time better, triple productivity and do something that most people in the world don’t do; get what they want out of their lives and business! Your most precious commodity that you can never regain is Time. Have you ever spent the day working for hours and hours only to end up feeling like you got nothing accomplished?
You’ll learn things like:
• Brainstorming techniques for tackling problems
• The Magic of Productivity-Blocks
• Why time management is a joke
• How to save 5 hours a week
• The lazy persons guide to productivity
Fred Moore will help you create a workday that you will not only feel great about but will see your ROI in the form of, less stress, more time for fun stuff and better results from your efforts.
Fred Moore
EDUCATION
MONDAY, FEBRUARY 24
10:30 – 11:30 AM
Quality Improvement in Leadership: Reducing Burnout and Enhancing Engagement Through Leader Developed Standard Work Initiatives
Lauren Bergstrom DNP, RN, Associate Director of Hospital Imaging The Ohio State University Wexner Medical Center Burnout among radiology leaders impacts organizational culture and performance. In this project, we used the Oldenburg Leadership Inventory and wellness surveys to assess exhaustion and disengagement. Through collaborative strategies like flexible work arrangements, peer accountability, and reducing meetings, we aimed to enhance work-life balance and leader well-being. Over 8 months, exhaustion decreased by 3 points, showing positive impacts on leader engagement. Join us to learn how to implement Leaders Standard Work initiatives in your organization!
Meeting the Patient Where They’re At: Mobile Imaging Fleet
Krissie D. Stich, MBA, CRA, R.T. (R), Radiology Director, East Market, University Hospitals and Beverly Rosipko, RT(R), MS, CPHIMS, CIIP, Director Radiology Informatics, University Hospitals of Cleveland
In today's consumer-driven healthcare, patient needs guide business decisions. Mobile imaging fleets maximize resource utilization, offering flexible access to underserved communities while addressing rising costs and reduced reimbursement. Strong leadership is essential to ensure standardization and support, allowing teams to deliver the right test to the right patient at the right time. Real-time data helps optimize fleet deployment to reduce backlogs and improve access. Additionally, mobile fleets expand an organization’s reach, increasing market share and access to new patient populations.
Project Management for Imaging Professionals
Gregory Goll, Manager Projects & Medical Imaging Services Department, WellStar Health System
This presentation aims to explore the complexities of installing imaging systems, highlighting the unique challenges of these projects. The planning process is lengthy and requires attention to detailed government regulations. Given that imaging equipment is a significant revenue source, project delays can impact both patient care and the speed of return on investment.
Medical Equipment Planning in Healthcare—Program Leveling
Dean Skillicorn, Manager, Health Technology Management, Imaging Services, St. Luke's Health System and Carol Davis Smith, CCE, FACCE, AAMIF, President, Carol Davis-Smith & Associates LLC
This interactive session will guide organizations in assessing their current capital planning processes and outline the steps needed to advance and mature their capital planning programs. Through discussion and hands-on activities, participants will gain valuable insights into enhancing their strategies for long-term success.
2-3 PM
Incivility In The Workplace 2.0
Tricia Trammell, Imaging Operations Manager, UT Southwestern and John Beall, MHA, FAHRA, Regional Director, United Imaging
This presentation will review the high cost of workplace incivility and its impact on performance and the bottom line. Now that we know that incivility has such a high price, in this presentation, we will focus our efforts on selfreflection which results in self-improvement, creating a culture of psychological safety where team members trust their leadership and fellow colleagues, and how to create lasting culture change with micro-interventions.
Breaking Budgetary Barriers: Bridging Biomed and Imaging for Optimal Patient Care
Dr. Nicole Walton-Trujillo, MBAH, MOL, BSRS, RT(R)(CT) (ARRT) Program Director, Gurnick Academy of Medical Arts
This presentation explores the interconnectedness of Biomed and Imaging departments, showing how decisions in one impact the budget of the other. We'll examine how Biomed choices affect Imaging finances and vice versa, demonstrating the ripple effect of fiscal decisions. Additionally, we'll highlight the critical role Biomed plays in patient care by ensuring equipment reliability and performance. Finally, we'll discuss ways to break down barriers between departments, fostering collaboration that keeps patient well-being at the forefront. Join us to discover how budget management and patient care can align seamlessly.
Cybersecurity Issues with Imaging Equipment
Gregory Goll, Manager Projects & Medical Imaging Services Department, WellStar Health System
The object of this presentation will be identification of concerns involving the software used on Imaging Devices. Identification of risk areas involving these types of devices. Working with vendors to insure a high level of security. Understanding the roles of In-house support, IT and the equipment vendor to monitor device status and minimize operational risk to devices. How to best protect against a breach of software on a system.
3:30-4:30 PM
Patient Experience: Goal Planning and Best Practices for Your Team, Patients, and Those Pesky Patient Experience
Scores
Dr. Nicole Walton-Trujillo, MBAH, MOL, BSRS, RT(R)(CT) (ARRT) Program Director, Gurnick Academy of Medical Arts
Join us on an interactive journey to enhance your department’s performance through goal planning and consistent behaviors that improve patient experience scores. We’ll cover essential tools like:
• Huddles: Quick meetings to align your team.
• Handoffs: Smooth transitions of responsibility.
• The NICE Model: A structured approach for excellent patient care.
• End-of-Visit Summaries: Ensuring patients leave informed.
• Rounding: Regular patient check-ins for immediate feedback.
Through daily huddles, role-play exercises, and refining communication, you'll see measurable improvements in just a few days—boosting patient satisfaction and department performance. Get ready for a hands-on session that will transform how your team works and cares for patients!
Mental Well-being in the Workplace
Kelsey Mach, MSA, CRA, (R), (T), (CT)
This presentation will explore how as leaders it is more important than ever to make sure that both yourself and your employees are mentally sharp. This presentation will explore real world problems and some handy tips and tricks how to cope with the ups and downs in healthcare and your personal life. The presentation will be conducted in interactive format with audience discussion encouraged.
Medical Imaging Device Service — Developing the Right Plan for You and Your Patients
Chris Nowak, CHTM, CBET, CHP, CSCS, Corporate Senior Director of Medical Equipment Capital and Biomedical Service Line, Community Health Systems
Attention all medical imaging service pros! Join us for a discussion about medical imaging device service and how to create a plan that works for you and your patients. We'll dish out practical tips and tricks to keep your equipment in tip-top shape.
