Corporate Plan 2019-2023 & Performance Improvement Plan 2019/20 Consultation document
If you would like this publication in an alternative format, such a large print, or another language, please email communications@midandeastantrim.gov.uk
Mid and East Antrim Borough Council 1-29 Bridge Street Ballymena BT43 5EJ T: 0300 1245 000 E: enquiries@midandeastantrim.gov.uk W: www.midandeastantrim.gov.uk
1. 2. 3.
Introduction
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3-4
Mid and East Antrim in numbers
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5-6
How does our Corporate Plan link into other strategies?
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7
4. Defining who we are | 5. What you told us | 6. What we will do | 7. Our strategic themes | 8. How will we deliver our Corporate Plan? |
8 9-10 11 12-24 25
9. Performance Improvement Plan 2019/20 |
10. 11.
26
Statutory Performance Indicators |
27-28
Consultation Questionnaire
29-30
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2
1. Introduction
Foreword from the Chief Executive Welcome to Mid and East Antrim Borough Council’s second Corporate Plan – our blueprint for creating a better future for all. This ambitious plan will shape the direction of our work and the services we provide from 2019-2023, and the transformation of how we deliver those services. Our Council provides more services to citizens than ever before, ranging from responsibility for waste management, leisure and parks provision, to our crucial role in economic growth and investment, health, education, community safety, and safeguarding our environment. Mid and East Antrim has a proud reputation as a multi-award winning area, and we have huge potential to further improve our borough and the quality of life for all who call this place home.
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Our priority is growing our economy and we are committed to attracting more investment to Mid and East Antrim, supporting and encouraging our new and existing businesses to grow, and increasing the number of well-paid jobs in our area. This plan sets out how, along with our partners, we will continue to reshape our public services and it reaffirms our commitment to outstanding delivery for the benefit of everybody who lives, works, visits or invests in Mid and East Antrim. There will undoubtedly be challenges and hurdles along the way, but by working together for Mid and East Antrim, we will continue to realise the potential of our borough.
Anne Donaghy Chief Executive Mid and East Antrim Borough Council
As an ambitious, forwardthinking council, our Corporate Plan sits at the heart of everything we do. It steers our strategic direction, shapes our services and sets the performance targets against which we will measure our success.
With the second term of Mid and East Antrim Borough Council due to begin in 2019, this consultation document sets out the vision, themes and objectives that will guide our work towards 2023.
Every four years, the Corporate Plan is revisited to ensure our work meets the needs of the borough and delivers on behalf of everyone who lives, works and invests in Mid and East Antrim.
We hope you can take the time to read about the process, understand the landscape in which we are working, and share in our vision for Mid and East Antrim.
What is the purpose of this document? We are seeking your views on our proposed strategic themes, objectives and Key Performance Indicators for the next Corporate Plan for the period 2019-2023.
We also want to hear your thoughts and opinions on our proposed Performance Improvement Objectives for the first year of the new Corporate Plan.
To share your views, please see the questionnaire on pages 29-30. 4
2. Mid and East Antrim in numbers
> 138,000
Population
Deprivation
138,622 is the estimated number of people living in Mid and East Antrim in 2018. This is
7.4% is the average size of each household.
56,055 is the estimated number of households in Mid and East Antrim. This is expected to
rise by 4.5% by 2030.
Age
of the Northern Ireland population.
2.6% rise in Mid and East Antrim’s population is expected by 2030. This rate of growth is less than that projected for Northern Ireland for the same period (4.4%); slower than that previously experienced in the borough.
40
< 16
16-39
40-64
â&#x2030;Ľ 65
19%
29%
34%
18%
is the average age of the Boroughâ&#x20AC;&#x2122;s population. increase in the over 65s expected by 2030.
This means we will have the second highest level of over 65s in Northern Ireland.
people live in Mid and East Antrim. This overview sets out how our population is made up, and helps us shape our Corporate Plan to the needs of the borough.
the percentage of areas in Mid and East Antrim classed as being in the most deprived areas in Northern Ireland in 2017. the percentage of areas in Mid and East Antrim classed as being in the least deprived areas of Northern Ireland in 2017.
Community background
72.9%
Protestant/ Other Christian
19.3% Catholic
7.8%
Other/no religion
Diversity the percentage of people living here who were born outside of the UK and Ireland. This is less than the Northern Ireland average of 4.5%. (2011 Census figures)
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3. How does our Corporate Plan link into other strategies? Our Corporate Plan has been developed with reference to a number of external and internal strategic drivers. Together these make up the complex strategic landscape in which we operate.
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Realising Our Values
Mid and East Antrim will be a strong, vibrant, safe and inclusive community where people work together to improve the quality of life for all.
Working together to create a better future for all.
Respect - Excellence - A teamwork approach - Leadership and commitment - Integrity - Service innovation -Equality and fairness
Regional Strategies
4. Defining who we are Local Development Plan
We will also play our part in delivering regional strategies, such as the Regional Development Strategy, and other strategies that benefit the prosperity and wellbeing of the whole region.
The Corporate Plan also includes our corporate objectives and guides our annual business planning process. This ensures that everything we do is aimed at achieving the objectives - and ultimately our vision - for the borough.
Our Purpose
Programme for Government
Through the Corporate Plan, we will support the delivery of the Programme for Government - aimed at improving wellbeing for all by tackling disadvantage and driving economic growth.
Internally, the Corporate Plan connects to other council plans, including the Community Plan, the Local Development Plan and the Performance Improvement Plan.
Our Vision
Community Plan
Corporate Plan Council Strategies & Plans
Performance Improvement Plan
Annual Business Plans
Our Vision
Our Purpose
We are passionate about maximising the potential of Mid and East Antrim. The Community Plan, Putting People First, outlines the 15year vision for the Borough.
As part of the Corporate Plan for 2019-2023, it is useful to define our purpose in order to ensure that we achieve our objectives and ultimately our vision: “Working together to create a better future for all”.
As lead partner in implementing the Community Plan and to ensure we are working towards delivery of the longer-term outcomes for the borough, we are proposing to adopt the same vision.
Our Values
Our vision for the Corporate Plan 2019-2023 is that we will work to ensure that:
We propose that our core values continue to be R.E.A.L.I.S.E. This represents the behaviours that we will demonstrate in all that we do. By living our values and further developing our culture, we will R.E.A.L.I.S.E our vision and our ambitions for the borough.
“Mid and East Antrim will be a strong, vibrant, safe and inclusive community where people work together to improve the quality of life for all”.
Respect - Establishing a culture of openness, trust and value. Excellence - To be an exemplar– striving to be the best we can be by efficiently and effectively managing and
deploying resources in order to maximise outcomes. A teamwork approach - Working together and supporting each other in true partnership to make the vision of Mid and East Antrim a reality. Leadership and commitment - Through strong leadership we will give direction, provide support and empower everyone to play their role in delivering the vision and strategic priorities for all our people. Integrity - To support a spirit which enables honesty, accountability and trust throughout. Service Innovation - We will empower people to express their ideas and harness their creative skills through supporting them to be transformative. Equality and fairness - To recognise and value diversity and promote opportunity and equal access to services. 8
5. What you told us... In shaping this Corporate Plan, we have been actively engaged with residents, community groups, local businesses and employees through surveys and workshops. This is to ensure we are listening to what you think is most important in our borough for 20192023, and how satisfied you are with us as a council. Here’s a taste of what your feedback has shown us.
Some other things we learnt from our residents include:
Almost 800
residents gave feedback on their most important priorities for council.
76
people responded to the ‘Have your Say’ survey in Connections magazine.
of residents are satisfied with Mid and East Antrim Borough Council.
believe that the council helps to make the borough a good place to live.
Top 5 priorities for making residents’ areas a good place to live are:
The most important forms of economic investment that council should make to the area are:
1. Supporting local businesses, attracting investment and jobs 2. Improving skills, employability and job prospects 3. Improving people’s health and wellbeing 4. Improving community relations 5. Supporting our older and most vulnerable residents
1.
Investment to grow the economy, create jobs & attract tourists
2.
Investment to improve health and wellbeing
On Council
On the Borough
On Health & Wellbeing
76% trust council.
90% are satisfied with their local area
61% believe that local services to
as a place to live.
improve mental health and wellbeing should be the priority.
75% believe council treats people fairly. 75% think council shows good leadership.
97% feel safe when outside in their local area during the day.
73% said council provides value for money.
91% feel safe when outside in their
68% feel they are able to have a say on
local area after dark.
how services are run in their local area.
82% of those that had made contact with council in the 12 months prior to the survey, rated the contact as good or excellent.
21% believe that support services for children and families and/or those with disabilities should be the priority.
The three main problems you told us about are car crime and unsafe driving, people being rowdy or drunk in public places, and people using or dealing drugs.
66% agree that their local area is a place where people from different backgrounds get on well together.
65% think local agencies and service 9
providers work well together to support and improve their local area.
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It is our intention to deliver the same longer term vision and outcomes for the borough that are set out in the Community Plan up to 2030. We have adopted the strategic themes from this Community Plan, and in the next pages we will outline each theme in detail. As you read through, it may be helpful to keep this simple ‘plan on a page’ diagram in mind.
At its centre is our vision. Our strategic themes interlink around this vision, to reflect joined up working across council. Our final strategic theme, to be a High Performing Council, has been wrapped around the outside. This is to show that everything we do will help us achieve our outcomes and, ultimately, our vision.
Performing Council High
Our Environment
£
uncil ng Co rmi rfo Pe gh Hi
Please note, the “Progress in Education” theme from the Community Plan has been adjusted to “Learning for Life” to better reflect our contribution to education.
7. Our strategic themes
High Perf orm ing Co un cil
6. What we will do
Sustainable Jobs & Tourism Mid and East Antrim will be a strong, vibrant, safe & inclusive community, where people work together to improve quality of life for all.
Community Safety & Cohesion
P
l nci ou gC in rm fo er
Hig hP e r f or m in g
C 11
Learning for Life
Hi gh
l ci n ou
Good Health & Wellbeing
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Sustainable Jobs & Tourism
74%
of 16-64
year olds are economically active - Includes
those in employment and those seeking work. This was higher than the Northern Ireland average of 72%.
70.5%
the average weekly wage in Mid and East Antrim, compared to £473 across Northern Ireland.
£
255,802
overnight visitor trips made to Mid and East Antrim accounting for 5% of trips made to Northern Ireland in 2017.
4,710 registered businesses in Mid and East Antrim
- the employment rate for 16 -64 year olds. The Northern Ireland average is 69%.
“We will be a proud, ambitious place which collaborates, encourages and supports economic and tourism growth and prosperity.”
Objectives: What we will do by 2023
Indicators: How will we measure progress?
1. Grow, support and sustain new and existing businesses through council and other initiatives.
1. Number of jobs created and sustained across business support programmes.
2. Position MEA as a dynamic, outwardlooking region which welcomes and supports inward investment.
2. Number of jobs promoted through business start-up activity. 3. Economic activity rate.
3. Enable entrepreneurs to deliver economic growth through partnership and other supports. the expenditure of overnight visitors to the borough (2017).
4. Visitors at strategic visitor attractions.
4. Attract more visitors to stay longer and spend more through the delivery of our tourism strategy. 5. Create a compelling tourism and economic proposition by developing and investing in our unique heritage and assets.
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Our Environment
8
Green Flag Awards (2017/18).
5
Local Nature Reserves (2018).
of local authority collected waste prepared for reuse, dry recycling or composting (2016/17).
“We will increase awareness, positive attitudes and action for a clean and green environment.”
3
Seaside Awards (2017/18).
of households in the borough concerned for the environment compared to 71% across NI (2017/18).
Objectives: What we will do by 2023
Indicators: How will we measure progress?
1. Deliver high quality places where people want to live, work and invest, using the Local Development Plan, regeneration and excellence in leadership.
1. Major awards secured and maintained (Green flags, Britain in Bloom, ISO 14001 etc.).
2. Improve and sustainably manage our environment, protecting it for future generations. 3. Encourage people to value our natural environment and built heritage, by enhancing responsible access to it and promoting the benefits it offers for our health and wellbeing.
2. Level of external investment secured per annum for regeneration projects. 3. Statutory indicators for Waste and Planning. 4. ‘Keep Northern Ireland Beautiful’ Cleanliness Index.
4. Lead by example and reduce the impact of council services on the environment.
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Community Safety & Cohesion
6,044 crimes
recorded in 2017/18. is the average number of crimes per 1,000 population. This is lower that the Northern Ireland average of 52.
We are the
Objectives: What we will do by 2023
Indicators: How will we measure progress?
joint 5th lowest
1. Encourage good relations by creating vibrant, shared, and cohesive communities within the borough.
1. Number of anti-social behaviour incidents.
across the 11 council areas in terms of crime.
2. Improve community safety and confidence to enable people to feel safe and have a sense of belonging to their area. 3. Build the capacity of local communities to become resilient and selfsustainable.
of people who felt a sense of belonging to their neighbourhood (2015-2017).
â&#x20AC;&#x153;We will work with our partners to reduce crime and create good relations between people and communities.â&#x20AC;?
of people who felt that their cultural identity is respected by society (2015-2017).
2. Number of hate crime incidents recorded. 3. % of people who feel safe in their area. 4. % of people with a sense of belonging to their area.
4. Work with partners to provide support to vulnerable people who need it.
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Learning for Life of people in the borough reported carrying out unpaid voluntary work. of school leavers achieved
of school leavers achieved
of school leavers achieved
≥ 5 GCSE ≥ 2 A-LEVELS grades A*-C
(including English & Maths).
The Northern Ireland average was 70% & 59%, respectively.
≥ NVQ LEVEL 4
54% achieved below NVQ level 4 and 16% had no qualifications. The Northern Ireland average was 32%, 51% & 17% respectively.
Destination of school leavers: | Higher Education 42.1% | Further Education 32.5% | Employment 9.8% | Training 10.6% | Unemployment/Unknown 5.1% |
“We will support learning and help people work towards their goals.”
Objectives: What we will do by 2023
Indicators: How will we measure progress?
1. Work in partnership with the private and community sector to develop the skills needed to support sustained economic development in the borough.
1. Initiatives to address skills gap across the borough.
2. Encourage our people to realise their potential through awareness, training and lifelong learning.
3. Number of apprenticeship/ volunteering/work experience opportunities offered by council.
3. Develop a joined-up approach to the delivery of education and training programmes in schools and in the wider community.
4. Education and training programmes delivered by council.
2. Number of days per employee spent on training.
4. Enhance opportunities for volunteering, work experience and apprenticeship programmes to develop social and employment skills.
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Good Health & Wellbeing 80% people who stated their general health was good / very good
people with a long-term health problem / disability that limits their day-to-day activities.
7.77 / 10 the life satisfaction of residents. 7.92 is the NI average (2017/18).
of the over 75 population living in their own home (2018).
20%
of Primary 1 pupils in Mid and East Antrim classified as obese (2013-16).
Life expectancy
82.8 years
â&#x20AC;&#x153;We will support improvements in health, including the wider factors and causes of ill health.â&#x20AC;?
78.8 years
Both are slightly higher than the NI average (2014-16).
Objectives: What we will do by 2023
Indicators: How will we measure progress?
1. Deliver a joined-up approach to improve physical and emotional health and wellbeing.
1. Employee attendance.
2. Play our part in enabling people to live longer and healthier lives, reducing health inequalities and social isolation. 3. Enable older people to be active, respected and supported in their community. 4. Lead by example to ensure that our workplaces are for health as well as wealth.
2. Satisfaction levels with leisure, community and recreation services. 3. Gap in life expectancy between the most deprived areas in the borough and the borough as a whole. 4. Suicide rate. 5. Grant Support Scheme: % of available funding awarded.
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High Performing Council Waste & Recycling Communications Performance Improvement
Economic Development
Tourism Peace IV Culture & Heritage
Dog Licensing Parks & Open Spaces
Grants & Funding Good Relations
Health & Wellbeing
Civic pride
Births, Deaths, Marriages & Civil Partnerships
Environmental Health PCSP
Equality
Animal welfare Building Control Community Planning
Car Parking Rural Development
â&#x20AC;&#x153;We will work together to realise our potential.â&#x20AC;?
Objectives: What we will do by 2023
Indicators: How will we measure progress?
1. Take the lead on delivering both the Community Plan and the Local Development Plan, working effectively with our partners.
1. Customer complaints.
2. Increase customer satisfaction with our services by being a listening and responsive council.
3. Resident satisfaction level.
2. Net cost of council services per head of population.
4. Staff satisfaction level.
3. Be recognised as a leading council, delivering excellent services and facilities through collaborative working, innovation and continuous improvement. 4. Embed our values to ensure that our employees feel supported and motivated to realise their potential.
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8. How we will deliver our Corporate Plan As a council, we have a Performance Management Framework to drive performance and continuous improvement within the organisation. Performance is measured and managed at all levels, and the framework links together all the corporate planning processes that we have in place.
The following diagram demonstrates how strategic objectives within the Community Plan and Corporate Plan cascade through to the annual business plans and, ultimately, to every employee’s work objectives.
Community Plan 15-year strategic plan
Corporate Plan 4-year strategic plan
9. Performance Improvement Plan 2019/20 Each year we develop a Performance Improvement Plan to show our commitment to continuously improving delivery of our services in Mid and East Antrim. This is part of the framework put in place by The Local Government Act (Northern Ireland) 2014 to support continuous improvement in the delivery of council services. Strategic Theme
Improvement Objective
What we will do
By When
Sustainable Jobs & Tourism
Grow the economy and create jobs within Mid and East Antrim Borough
• Deliver the ‘Go For It’ Programme with the promotion of 85 jobs annually; • Lead the growth of new industry sectors in the Mid and East Antrim Borough, through the creation of 125 high tech jobs by March 2022; and • Deliver an efficient and effective Planning Service.
March 2022
Our Environment
Contribute to the sustainability of our local economy and support the communities that live and work in the historic conservation area of Carrickfergus
• Support town centre regeneration through the restoration and upgrade of 12 target properties within the Carrickfergus conservation area; and • Offer grant assistance to owners of targeted properties to undertake repair works in line with conservation architecture standards such as historic shop fronts and choice of traditional building materials and techniques.
December 2020
Our Environment
Improve the quality of life and economic prosperity in local villages.
• Seek Rural Development Programme funding and manage the delivery of infrastructure improvement projects in local villages.
March 2020
Our Environment
Encourage people to value our natural environment
• Continue to encourage responsible dog ownership through increased community participation and support of the Green Dog Walkers scheme.
March 2020
High Performing Council
Improve customer engagement and service delivery by enhancing our use of information technology
Deliver our agreed Digital Transformation Strategy with the aim of achieving the following outcomes by 2021: • AAAA status – access to All citizen services from Anywhere at Any time on Any device; • A digitally literate workforce supported by IT resources and a culture of innovation; • Evidence-based decision making with real-time dashboard reporting; and • Reliable, resilient, digitally inclusive IT infrastructure and services supported by trained staff.
March 2021
Performance Improvement Plan Annual improvement plan
Annual Business Plans
Employee Personal Development Plan Annual plan linked to work objectives and learning & development needs 25
In this context, ‘improvement’ means more than just quantifiable gains in service output or efficiency, or the internal effectiveness of the council. It means focusing on the issues that are important to our citizens and customers, and doing the things that helps us to achieve our vision for the borough.
10. Statutory Performance Indicators In addition to the improvement areas identified by us, the Department for Communities also sets targets for councils in the functional areas of Planning, Economic Development and Waste. Within each of these areas, a number of Performance Indicators have been set, as outlined in the table opposite.
Our arrangements to meet these statutory indicators are through the delivery of our statutory services in Planning, Economic Development and Waste. These are outlined in our annual business plans, and as far as possible within our Improvement Objectives. We closely monitor the delivery of our Improvement Objectives and the Statutory Performance Indicators to ensure they are progressing in line with our targets. We publish our performance against the achievement of our targets on our website every six months at www.midandeastantrim. gov.uk/improvement
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Indicators
Targets
The average processing time of major planning applications.
Major applications processed within an average of 30 weeks.
The average processing time of local planning applications.
Local applications processed within an average of 15 weeks.
The percentage of enforcement cases processed within 39 weeks.
70% of all enforcement cases progressed to target conclusion within 39 weeks.
The number of jobs promoted through business start-up activity
85 jobs.
The % of household waste collected by district Councils that is sent for recycling.
50% household recycling by 2020.
The amount of biodegradable Local Authority Collected Municipal Waste that is landfilled.
16,387 tonnes (2019/20).
The amount (tonnage) of Local Authority Collected Municipal Waste arisings.
N/A. 28
Corporate Plan 2019-2023 Consultation Questionnaire For our Corporate Plan, we are proposing to adopt the same vision as defined in Putting People First, the Community Plan for the borough. We are keen to hear your views. Vision
Do you agree with the Vision for the new Corporate Plan 2019-2023? (please tick) Yes
No
Don’t know
Have we got this Improvement Objective right? (please tick) Yes
No
Don’t know
Comments
1. Grow the economy and create jobs within Mid and East Antrim Borough 2. Contribute to the sustainability of our local economy and support the communities that live and work in the historic conservation area of Carrickfergus
We are proposing to include the following strategic themes in our Corporate Plan for 2019-2023. Full details on each of themes can be found in section 7 of this Consultation Document. Please tell us if we have got these themes right.
No
Don’t know
3. Improve the quality of life and economic prosperity in local villages 4. Encourage people to value our natural environment
Have we got this theme right? (please tick) Yes
1. Sustainable Jobs & Tourism
Improvement Objectives
Comments
1. “Mid and East Antrim will be a strong, vibrant, safe and inclusive community where people work together to improve the quality of life for all”
Strategic Theme
We are proposing the Improvement Objectives below to deliver improvements within the borough in 2019/20. We are keen to hear your views on these projects.
Comments
5. Improve customer engagement and service delivery by enhancing our use of information technology
2. Our Environment 3. Community Safety & Cohesion 4. Learning for Life
Thank you for taking the time to complete this consultation. Return all questionnaires to: Corporate Plan Consultation, Mid and East Antrim Borough Council, 1-29 Bridge Street, Ballymena. BT43 5EJ. You can also complete the consultation online on our website. www.midandeastantrim.gov.uk/consultations.
5. Good Health & Wellbeing 6. High Performing Council
The deadline for responses is Tuesday 19 March 2019. Mid and East Antrim Borough Council is collecting your personal information as part of the consultation exercise on our Corporate Plan 2019-2023. We will keep your information secure, accurate, and for no longer than is necessary in accordance with data protection laws. If you wish to find out more about how we control and process your personal data and protect your privacy please visit www.midandeastantrim.gov.uk/privacy-notice.
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