Housing Investment Plan Annual Update 2020
Outcome 4 Delivering quality public services Plans 2019/20
Progress
Plans 2020/23
Increase rent collection to reinvest and improve services.
NIHE collected 98.5% of rent at March 2020.
Maximise rent collection to reinvest and improve services.
Reduce arrears to maximise income.
Arrears increased by £65k during 2019/20.
Manage arrears as effectively as possible to maximise income.
Continue to report Tenancy Fraud statistics to DfC. Monitor and reduce tenancy fraud.
Statistics reported quarterly to DfC.
Continue to report Tenancy Fraud statistics to DfC. Monitor and reduce tenancy fraud.
Implement the welfare reform project plan as required.
NIHE has:
NIHE will:
• an established Welfare Reform Project Team;
• continue to implement the welfare reform project plan as required;
• continued to implement the welfare reform project plan as required; • continued to identify the impact of the changes on our customers and on the business; • developed appropriate processes to implement changes; • developed an Income Collection project plan to deal with the impacts of welfare reform;
Community Planning Ref*
1C 1E 3A
• communicate with staff, tenants and housing applicants to provide advice and assistance on the impacts of welfare reform; • continue to carry out research to help the business plan how to deal with the impacts of welfare reform; • assist DfC and DWP deliver the processes necessary to implement welfare reform and associated mitigations; and Table continues
*See Appendix 1 for Community Planning Themes
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