In Security Magazine June 2022

IN SECURITY THE MAGAZINE WITH THE INSIDE STORY ON SECURITY ISSUE 57 JUNE 2022

THE NEW NORMAL DIGITIZATION GIVES A BOOST FOR EMPLOYERS STRUGGLING TO ATTRACT STAFF

8 INDUSTRY NEWS Latest developments in the industry

22 DELIVERING VISION

30 THE RIGHT TOUCH

34 STRATEGIC MIGRATION

Toshiba’s recent R&D investment in Surveillance

Unlockin secure access with biometric access

UMass shifts from analog to IP

IN SECURITY | June 2022 | 1

More Than Access Control Flexible security for a changing world Maxxess eFusion software opens up limitless possibilities, taking you beyond feature-rich, enterprise-level access control to give you all the benefits of a total security and safety management platform – without the cost or complexity.

Ready-made to integrate more than 60 leading technologies, off-the-shelf, Maxxess eFusion now lets you combine access, video, fire, intruder, visitor management, building systems, widely used databases and site-specific applications.

www.maxxess-efusion.com Europe Maxxess Systems Europe Ltd United Kingdom +44 (0) 1344 440083 sales@maxxess-systems.com

Middle East Maxxess Systems Middle East United Arab Emirates +971 (0) 509467717

North America Maxxess Systems, Inc. United States +1 (714) 772 1000

22

Editor Chris Hewett editorial@mebmedia.co.uk Accounts Jay Kempisty accounts@mebmedia.co.uk

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Publisher Wayne Banks +44 (0)1622 201207 wayne.banks@mebmedia.co.uk Website and Circulation Manager Kevin Villa website@mebmedia.co.uk Design and Production Charles David production@mebmedia.co.uk In Security Magazine is published 6 times a year by MEB Media Publishing Ltd 13 Princes Street Maidstone Kent ME14 1UR United Kingdom Tel: +44 (0)1622 201207, info@mebmedia.co.uk www.mebmedia.co.uk Articles and art may not be reproduced or reprinted without the express written permission of the publisher.

Exclusion of Liability Although every effort will be made to ensure the accuracy of all materials published, the publisher takes no responsibility for errors or omissions.

Copyright © MEB Media Publishing Ltd 2010 - 2022, all rights reserved.

Contents 4 Cover story - The new normal Digitization gives a boost for employers struggling to attract staff 8 Product & Industry News Latest developments from the security industry 22 Delivering vision Toshiba’s recent R&D investment in Surveillance 26 Heading to the horizon Disrupting the boat security market

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30 Just the right touch Unlockin secure access with biometric access control 34 Strategic migration UMass shifts from analog to IP 38 A two-fold solution Why investing in people and technology will enable us to ride out the ‘perfect storm’ 42 Speed and style How a digital partnership created a seamless leisure centre user experience

IN SECURITY | June 2022 | 3

COVER STORY

The new normal

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Digitization gives a boost for employers struggling to attract staff

ew generation integrated solutions are an important answer to labour shortage problems, writes Maxxess managing director, Lee

Copland The UK jobless rate is now close to a fifty year low according to the latest ONS figures (May 2022, Office for National Statistics) and employers are finding it increasingly difficult to hire the workers they need.

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The signs of stress are obvious in many sectors – from long queues at airports and cancelled flights, to overstretched services in healthcare, social care, hospitality, logistics and retail.

We’re seeing a similar picture across Europe. Here, too, airports and carriers have been struggling to readjust as demand for international travel bounces back from the lockdowns of the last two years.

In Germany, a temporary foreign workers scheme may be introduced.

But amid the turmoil we’re seeing an interesting attitude shift among employers. Despite the cost-of-living crisis, increased pay is not seen as the most important answer for organisations struggling to fill vacancies. Instead, they are looking at a mix of efficiency gains and employee benefits aside from pay.

The appeal of improved working conditions Offering improved working conditions, with more flexible home and hybrid working, is now a preferred solution for many according to the HR professionals’ body, the CIPD. Employers recognise that when staff are weighing up the benefits of a job – whether to stay in their current one, whether to take a new one - they are factoring is cost-savings from reduced commuting, savings that come from being able to manage their time more efficiently, and hidden benefits such as reduced stress and hassle.

These employee motivations really matter. The CIPD’s latest quarterly outlook – a snapshot taken in April - shows that many organisations are still struggling to attract the people they need. In fact, two-thirds of UK employers expect to have difficulties filling posts over the next six months, and a third expect those difficulties to be severe.

But even so, only 27% of employers believed raising wages

would help them manage the problem (down from 44% on the previous quarter). Instead, 37% now said they were looking to upskill existing staff, and to introduce flexible working conditions.

The picture is still mixed, with other recent surveys point to record high starting salaries for some posts at least. But there can be no doubting that flexible and hybrid working are becoming the established norm in many sectors, for example in IT, communications, scientific services and professional services generally.

Moving away from default office attendance The US, the UK and Canada appear to be ahead of Europe in this move away from the old model of fixed desks and default Monday-to-Friday office attendance.

Recent Google mobility data shows that commuter traffic in the UK is down by 22% on pre-COVID levels, compared with 7% down in Germany and 6% in Italy. Data from the US and Canada indicates a commuting decline similar to the UK’s.

A swath of data around city centre footfall and building occupancy rates, as well as employee attitude surveys, all points in the same direction.

In London, for example, where commuting costs are higher, some surveys show traffic down by over 40%.

While this this may be for some sectors of the economy – and a reason why some newspaper proprietors may be keen to stir up a ‘back to the office’ argument – if managed smartly, it is good news for many employers and their people.

The reshaping of corporate systems and infrastructure that we are now seeing - steadily rolling-out in support of hybrid working - is not just reactive.

The same automations and efficiencies that have been deployed to make it easier for people to work remotely, and to visit premises flexibly, are also driving wider productivity benefits.

The benefits of enhanced access control and visitor management Upgrading access control and implementing visitor management

IN SECURITY | June 2022 | 5

solutions employers are finding that they can remove many of the old annoyances and inconveniences that employees, contractors, and other site visitors had to put up with every time they arrived on site and had to pass through security.

Now, these visitors benefit from touchless, frictionless access. At the same time the organization benefits, with integration of HR databases, scheduling systems and security, allowing once cumbersome processes to be streamlined.

The next generation solutions are going further by strengthening and extending the connections between remotely-based teams and the corporate centre. For example, bringing together key systems and integrating them with Microsoft Active Directory and other core office data tools lets organisations manage access to multiple, dispersed physical premises - and access to networks - much more effectively.

Cutting out inefficiencies in busy work settings These solutions are already cutting out the inefficiencies of siloed technologies in busy workplaces from hospitals and hospitality to 6 | June 2022 | IN SECURITY

logistics hubs.

And, as we wrote recently, it’s now possible to integrate AI-powered facial recognition with these solutions. The result is not just improved security at physical premises – with facial recognition providing a powerful ID option - but improved network security and more secure home working too. The same technology is enabling better two-way engagement between employees and employers. Are people taking breaks from their desks? Are they working longer hours that they should be, or still working at the weekend when they should be resting? Do they want to report a concern anonymously? Do they need emergency help?

Wherever these new, improved two-way communications and engagement technologies have been deployed well, the feedback from the staff using them is positive. It’s working well the other way around too, and this is a crucial point: these tools are becoming essential for department managers who are worried that their staff aren’t being as productive or innovative as they were when they were office based.

Measuring and demonstrating

efficiency and proactivity gains – or falls – by showing times employees are actively using applications and delivering output. This can signal to managers when team members need support, reward, inspiration, or corrective action. At the same time, it gives bosses the peace of mind they have the right tools to ensure they meet their duty of care obligations and can be alerted in the event of a home or remote working safety incident.

And because these solutions don’t come with a high price tag, employers are reckoning they are a smart way to reducing staff turnover, making employees feel valued, and helping them to work more efficiently.

With staffing pressures unlikely to end soon, it’s a good investment for the long term too. Solutions being developed now, which are cutting edge and futureproofed, will soon be providing a proven model for others to follow – and as economic conditions tighten, that could be very timely. So, watch this space.

For further information please visit www.maxxess-efusion.com

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PRODUCT & INDUSTRY NEWS

Extend control, reduce costs and improve security with Brivo Access and Aperio® wireless locks Replacing legacy mechanical locks with wireless electronic devices adds security and increases control without the expense or inconvenience of cabling doors.

Now, new and existing Brivo Access customers can grow the scope and day-to-day benefits of their system by integrating Aperio® wireless locks from ASSA ABLOY Opening Solutions.

Brivo Access customers can now operate more doors in their access control system by integrating battery-powered Aperio devices online to extend its reach. The seamless, real-time integration of Aperio helps customers become more cost-efficient and secure.

“Now Brivo customers can extend their system by securing more doors, lockers, servers, fire doors and more wirelessly. Replacing mechanical locks with Aperio devices, or equipping currently unsecured doors, gives them real-time control over many more openings,” says Piet van den Bossche, Business Development Manager at ASSA ABLOY Opening Solutions EMEIA. Business benefits from access control integration Integration can benefit organisations in many ways, including cost control, employee convenience, energy efficiency and enhanced security. As a new whitepaper on integration explains: “One key benefit of integrating is a more streamlined operations workflow. Professionals are only required to manage and understand a single application, and software updates can be delivered directly to one platform, rather than several.” * Almost any interior door, including wooden doors, glass doors and fire doors, can be equipped with an Aperio device and integrated with a Brivo Access system. Devices from the Aperio range available for integration include the award-winning wireless handle (H100), escutcheon (E100), cylinder (C100), security lock (L100) and an updated server rack lock (KS100).

8 | June 2022 | IN SECURITY

These multiple hardware options allow Brivo users to select the most appropriate lock for the specific needs of each door.

“Brivo is proud to partner with ASSA ABLOY Opening Solutions and continue to deliver valuable integrated solutions to modernize security while delivering exceptional employee and tenant experiences,” says Ingo Meijer, Regional Director of Europe at Brivo.

For convenience and continuity, site users can unlock Aperio devices using their existing standard credentials, including iCLASS, MIFARE and LEGIC options. They can also open existing and Aperio-secured doors via their Brivo Mobile Pass.

Fast installation and secure integration Because Aperio locking devices are wireless and battery powered, they can be installed quickly, without breaking walls or disrupting everyday work at the premises. In one recent ASSA ABLOY benchmarking study, labour costs for installation were estimated to be 80% lower for wireless locks versus comparable wired locks**.

For a large project, this can easily add up to large cost savings.

Aperio integration with Brivo is online, which gives facility managers control over many more doors in real time. Brivo ACS300, ACS6000, or ACS 6100 control panels connect via IP with the Aperio AH40 communications hub. Each hub connects over the air with up to 64 Aperio wireless devices, enabling live communication between the system and every Aperioprotected door or opening.

To learn more about the integration of Aperio® wireless locks with Brivo Access, sign up for a free expert-led webcast here

New pop up accommodation for rough sleepers secured with SALTO

Rough sleeping is the most visible form of homelessness and the number of people sleeping rough across the UK, particularly in its larger cities, has increased in recent years.

While it is far from being the only form of homelessness, a new initiative from The Salvation Army -who have partnered with a specialist Lancashire based company ‘Protectal’ - is seeing the pioneering use of so called ‘NAPpads’ being used to offer pop up accommodation to rough sleepers.

Background The causes of homelessness and rough sleeping are many and varied but the increasing cost of rents, the affordability of housing alongside a shortage of affordable homes plus a range of social and health factors have led to a year on year increase.

The Salvation Army already offer accommodation to people who are homeless through their lifehouses (supported accommodation) and churches. Here people can find basic accommodation, meals and keep warm and safe for the night - but they wanted to do more.

Each NAPpad is self-contained with toilet and wash facilities, a metal security door secured by SALTO, window, power point, heater and LED light. They are also fitted with non-invasive ‘vital life signs’ sensors that can detect if the occupant stops breathing, enabling emergency services to be alerted and giving an ambulance crew the chance to save a life.

What did they need?

Colin Dilloway, Director of Access Control & CCTV at SALTO Partner TMB Systems, says, “We already do a lot of work with The Salvation Army so we were very pleased to be invited to be part of this initiative. The

customer needed a portable solution that was selfcontained so we established that a cloud-based system was the best solution. SALTO had just such a product in the form of their SALTO KS Keys as a Service cloud access control platform.”

Solution “The NAPpad is fitted with a weatherproof KS connected SALTO wall reader with integral pin keypad, working alongside an Eagle Eye Networks integration with a CCTV camera. A pin number given to the rough sleeper by a Salvation Army support worker is entered into the keypad which then releases a maglock on the door via an online connection giving them access to the pad” Dilloway concludes.

SALTO KS delivers reliability and recognised stability to cloud access control. It provides a flexible management system that requires no software installation nor cost of a fully wired electronic product - an online device with an Internet connection is all that is needed.

Steven Brackfield, Procurement Manager for The Salvation Army, comments, “This first trial of the NAPpad concept means we can keep people safe as well as warm and dry by providing dignified sanctuary away from the insecurity and uncertainty of a night on the streets. Tackling homelessness will take a lot of work, but with this first step assisted by the use of technology from SALTO and TMB Systems, we can not only offer a warm bed, a locked door and safety but also a chance to meet our support team to explore more permanent housing and support options for the individual.”

For further information about the NAPpad please visit here IN SECURITY | June 2022 | 9

Maxxess adds facial recognition authentication to eVisitor with SAFR integration New integration supports hybrid working with enhanced convenience and security for access control Maxxess has added advanced facial recognition authentication to its eVisitor visitor management solution for access control, with off-the-shelf integration to RealNetworks’ industry-leading SAFR® technology.

Maxxess eVisitor has established itself as one of the most flexible, secure visitor management solutions available, with frictionless and touchless access, removing many of the old inconveniences visitors, staff and contractors encountered to access premises, workspaces, guest Wi-Fi and corporate networks, as well as facilitate hassle-free time and attendance.

Now, with SAFR’s powerful facial recognition technology, organisations can ensure smoother and frictionless access with the assurance of increased security across their estates. Using the same biometric authentication is also strengthening network security for home and hybrid workers.

Maxxess eVisitor is used widely in commercial, hospitality, healthcare, universities, and mixed-use developments, with a range of edge devices such as facial readers, video intercoms and kiosks, allowing visitors to enter secure areas more easily without the need for old-style access cards or fobs.

SAFR facial recognition takes this convenience to a new level, providing powerful, biometric verification.

Built for privacy with AES-256 encryption and offline deployment options, organisations can choose for biometric data to be completely anonymized or allows visitors, staff, and contractors to set specific limits on how long data is stored when they opt-in. This gives users privacy assurance and the flexibility to enrol as and when they need to access company workspace.

SAFR can also be used to ensure that only 10 | June 2022 | IN SECURITY

authorised employees can access specific IT applications or view and work with sensitive data, including those working remotely or at home. If the authorised user moves away from their screen – or if another trigger event occurs, such as somebody shoulder surfing, or if a door to a corporate or home office is left open in the background – access can be set to immediately time out.

When SAFR is integrated into the broader Maxxess eFusion security management platform, it also enables security operators to benefit from automated watch lists by leveraging existing video surveillance solutions. By opting in staff and visitors, managers can customize real-time alerts and notifications for VIP guests to improve customer experiences. It also allows security control room staff or security officers on patrol using smartphones or bodycams to identify and respond to unauthorised people on-site or present in restricted areas, preventing security incidents and losses. SAFR supports organisations to better provide duty of care through safer and more secure workspaces that ensure the safety and wellbeing of staff.

“With the addition of SAFR facial recognition, eVisitor makes it even faster and easier for visitors, staff, contractors, and temporary workers to get into the areas where they are authorised to be,” says Lee Copland, Managing Director, Maxxess EMEA. “It also gives them secure access to the facilities and workspaces they need, from secure areas, storage, and meeting rooms through to visitors accessing Wi-Fi, and staff and contractors being able to connect to corporate networks as needed. It also allows IT managers to enable bring your own device (BYOD) policies, while simultaneously supporting staff to benefit from flexible, hybrid working more securely.”

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Ajax Systems opens plant in Turkey Ajax Systems, the Ukrainian developer and manufacturer of professional security systems, opens its first plant abroad — in Istanbul, Turkey.The new 8300 m² plant will produce the entire lineup of Ajax devices, duplicating the current production in Ukraine.

Ajax Systems has already started to form a local manufacturing team. At the first stage, it is planned to hire at least 400 people. The plant expects to produce at least 150,000 devices per month.The company was planning to launch new production facilities abroad long before the war; it is the logical continuation of production scaling.

“The opening of a new plant in Istanbul is a strategic step planned by the company and aimed at diversifying production facilities. We chose Turkey based on a combination of factors: the availability of manufacturing professionals, infrastructure, the free economic zone conditions, the level of taxes, the quality of contractors, and proximity to our major markets.

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The new production will strengthen the Ajax product development and accelerate access to new markets.

We strongly believe that the diversity of talents and cultures creates the best products and solutions. And we have always counted on local teams. Therefore, we are pleased to announce that today we are opening our first manufacturing vacancy in Turkey” General Manager, Manufacturing Plant Operations.

Aleksandr Konotopskyi, CEO of Ajax Systems Ajax Systems has completely resumed the existing manufacturing and product development in Ukraine.

The company is actively hiring specialists for the plant and expanding its R&D team. This production facility remains in Ukraine. In addition, the company has its own logistics hub in Poland and develops its local teams in the strategic markets of Spain, Italy, the UK, Germany, France, UAE, South Africa, and other countries.

For further information visit https://ajax.systems

Hanwha Techwin upgrades and expands its Wisenet Q series cameras

Hanwha Techwin is adding 12 new 4-megapixel cameras to its Wisenet Q series. Together with existing 2 and 5-megapixel Wisenet Q models, the new NDAA compliant cameras are designed to offer an affordable solution for virtually any high camera count video surveillance application.

The H.265 cameras, which have built-in IR illumination, are equipped with an Open Platform chipset and have a suite of Intelligent Video Analytics (IVA), which includes tampering, directional detection, defocus detection, virtual line, enter/exit and motion detection.

Other key features include Wide Dynamic Range (WDR), which performs at up to 120dB to produce clear images from scenes containing a challenging mix of bright and dark areas and WiseStream II, a complementary compression technology which when combined with H.265 compression, improves bandwidth efficiency by up to 80% compared to current H.264 technology.

The cameras support Power over Ethernet (PoE),

which saves time and reduces installation costs, as it negates the need to run separate cabling and to install a power supply at each camera location. They also have an SD/SDHC/SDXC memory slot which allows up to 128GB of video or data to be stored at the edge, should there be disruption to the network. Video evidence, which might have been potentially lost, can therefore be retrieved when the network connection has been restored.

Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe, said: “The introduction of these new models, which supersede our existing 4PM cameras, means that depending on their requirements, customers can now specify any 2, 4 or 5-megapixel Wisenet Q series camera and benefit from advanced technology and innovative features that you would not normally expect to find built into keenly priced cameras”.

For further information please visit https://bit.ly/38QCiTP IN SECURITY | June 2022 | 13

Qognify helps to ensure passengers safety and security at Václav Havel Airport Prague with Qognify Qognify, a leading provider of video and enterprise incident management (EIM) solutions, today announced that Prague Airport, a. s. has selected Qognify EIM (Situator) to interconnect its security systems and provide security control room personnel with a single incident management interface, as well as the ability to verify the validity of identification cards using mobile devices throughout the airport.

Prague Airport, a. s. is a company that operates Václav Havel Airport Prague in the Czech Republic.

The international airport is one of the fastest growing in Europe, in the 10-25 million passenger category and handles over 15 million passengers, with direct flights to more than 160 destinations worldwide.

Approximately 2,400 people are employed by the airport with an estimated additional 14,000 people working for companies operating at the airport or linked to its operations.

One of the core values of Prague Airport, a. s. is to ensure and continuously improve its superior level of air travel safety. The airport operates many security systems, and it wanted a platform to interconnect them, to correlate information and enable security scenarios and procedures for dealing with incidents to be set up. In doing so, it would provide the security control room staff with one effective tool, providing an overall overview, the ability to manage situations and speed up incident response.

This new platform has been built with Qognify EIM – an Enterprise Incident Management solution from Qognify that has been proven at many of the world’s largest and busiest airports for more than 10 years.

Using Qognify EIM, airport safety and security systems including CCTV, electronic access control, electrical fire 14 | June 2022 | IN SECURITY

alarm, emergency alarm system, perimeter security, oversized cargo entry control, errand system and airport mapping have been integrated.

These systems that were previously running in isolation now communicate bi-directionally with Qognify EIM, giving security control room personnel a single incident management interface. Now, when an alarm is triggered from any of the interconnected security systems within Qognify EIM, alerts are clearly displayed and presented to the security control room personnel on an on-screen map. From this single interface they can take the necessary action, whether that is to clear and reset the alarm, or to dispatch available resources to the incident. Appropriate guidance is automatically presented on-screen in the form of a checklist, to ensure all the required actions and procedures for dealing with the event are adhered to in line with airport best practice and the latest regulation.

Qognify EIM is not confined to the security control room, with it also being used by personnel on their mobile devices to verify the validity of identification cards of employees in the airport area, as well as for assigning tasks and sending support materials.

Oliver Schmidt, Sales Manager EMEA, EIM at Qognify states: “Qognify EIM is perfect for an international airport such as Václav Havel, that want to take a more holistic approach to handling incidents. By integrating and optimizing its many security systems, through our enterprise-class software solution, it is able to provide the airport with enhanced situational awareness.”

The entire Qognify EIM solution is fully localized in the Czech language, enabling further possible future expansion and connection of new systems or technologies.

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Amthal plays its security part at trestle theatre Amthal has upgraded security for Trestle Theatre with an access control system incorporating networked control, software and proximity ID cards, all without compromising on the historic ambience of the chapel building.

St Albans based, with a 40-year history, Trestle Theatre run out of Trestle Arts Base with a mission to inspire creativity for all through participation and dialogue.

Trestle moved into Trestle Arts Base over 20 years ago, a 100 year old converted chapel, it houses 84 (end on) to 120 (3 sides) seat flexible theatre space, rehearsal studio, cafe, offices and a meeting/function room.

Says Clare Winter, Executive Director for Trestle Theatre: “We are committed to providing a secure and welcoming space for everyone to access here at the Arts Base, so any security installed had to be carefully considered with regards its impact on our users as well as the aesthetics and architectural style of this remarkable building.

“Amthal understood this and following a thorough site survey, designed the access control system around our needs. The installation process was quick and the new system is easy to manage and ensures complete access, safety and security. We are also safe in the knowledge it’s future proofed so that as we continue to develop the site, the level of protection can continue to grow with the facilities available.”

As the Arts Base continues to develop the quality of experience for all who visit, the site management team is also conscious of ensuring controlled access and protecting the assets of the building premises for the 16 | June 2022 | IN SECURITY

benefit or all who visit and work on site.

Following an initial site survey to understand the unique requirements of the site, Amthal installed a Paxton access control system incorporating an IP networked control solution, software and proximity ID cards to offer ultimate door entry and controlled access management.

David WIlliamson, Sales Manager at Amthal added: “Trestle Theatre was clear in a desire to partner with a company and develop a long professional relationship to maintain the high level of protection required at their premises, with ongoing streams of staff and visitors at all times of day and night.

“Amthal shares this vision, which is why we go the extra mile to ensuring security solutions fit the requirements of buildings in terms of functionality, flexibility, scalability and management. Trestle Theatre is also a great example of how the very latest access control solution that can be installed seamlessly in such a beautifully converted chapel building, with no effect to the architectural design. “ Independently owned, Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience offering design, installation, service and remote monitoring of advanced electronic fire & security solutions, including intruder, Fire, Access and CCTV systems.

Amthal Fire & Security is accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.) For more information, please visit www.amthal.co.uk

Milestone Systems introduces new Xprotect Incident Manager

With the introduction of the XProtect Incident Manager in 2022 R2, users will be able to manage incidents directly in their VMS and connect video footage with incidents as they unfold.

In the latest product update of Milestone System’s XProtect 2022 R2 video management software, Milestone introduces several new features and capabilities. These include managing and monitoring incidents with the click of one button, offering the Essential+ version of XProtect on AWS Marketplace starting on July 5, and improving license plate recognition to include style recognition. With this latest product update, Milestone Systems continues to raise the bar on higher performing video technology software and meet the market’s rising demand for comprehensive, best-in-class, turnkey video technology solutions.

XProtect Incident Manager The new XProtect Incident Manager enables users to capture any live feed with a single click. When the incident is over, users can stop the capture and start filling in incident details. Incident types are fully configurable, allowing users to define incident types and details for reporting. Configuration options include free

text, drop-downlists, dates and time fields, and several other options. Previously recorded footage can also be added to an incident to strengthen the evidence.

Milestone XProtect Essential+ on AWS With the new release of Milestone XProtect 2022 R2, the Essential+ version of XProtect will replace the previous version in AWS Marketplace. Users will now be able to have all XProtect 2022 R2 product variants on AWS for optimized storage and transmission. The 2022 R2 version will be added to the previous version in AWS Marketplace, beginning July 5.

Improved License Plate Recognition (LPR) XProtect 2022 R2 features enhanced license plate style recognition. Different countries have distinct license plate types and formats for various types of vehicles.

The updated LPR feature enables users to recognize, sort and bundle license plate types by analyzing motor vehicles more efficiently. Depending on the country’s plate style, users will be able to distinguish trucks from private cars, or even police cars, limousines, trucks and buses form each other. Similarly, some countries have separate plates for gas driven or electric cars that will now be readily identified.

IN SECURITY | June 2022 | 17

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Choosing the right Door Closer to free your building from unseen barriers

When it comes to access for everyone, no matter their size, age, strength, dexterity or abilities, not every door closer is created equal. Installing the right one — for access through an entrance or interior door — can be the difference between making buildings accessible and simply swapping one barrier for another.

When every important door opens with less effort, building owners offer a more equal experience and encourage participation in the workplace or public life.

However, not every door closer will do this job well enough.

4 factors to consider when choosing the right door closer Architects, specification teams, security managers and builders consider many factors before choosing a door closer. From an accessibility point of view, the following four can serve as a useful checklist for improving the inclusiveness of a design: Opening force: for genuinely barrier-free accessibility, the force required to open the door should be as low as possible Closing force: the door should close fully and automatically, for user convenience, energy efficiency, building security and to comply with fire protection rules Closing delay: the final closing section can be a danger point for finger trapping, too quick closing which obstructs users, or damage which could impact performance, so a door closer should be able to adapt to maintain accessibility Flexibility: no two doors or buildings are the same, so the door closer should allow variation where feasible in any of the above

Often overlooked, aesthetics is another important consideration. A modern door closer must be discreet, with a contemporary design that blends into its surroundings. It should not make the building look like an “institution”.

Barrier-free access: let Cam-Motion® technology do the work Door Closers with ASSA ABLOY’s Cam-Motion technology provide ergonomic opening for everyone who passes through them. Unlike traditional rackand-pinion door closers, Cam-Motion Door Closers with guiderails require a push-force that falls rapidly.

Cam-Motion mirrors the power of a human elbow, where torque also reduces sharply as the arm extends.

This translates into much easier opening and greater comfort.

ASSA ABLOY Door Closers offer optional closing delay, which allows extra time for any user to pass through the door. To protect the frame and prevent banging into walls, the back-check function as standard across the range slows the door’s final opening section before shutting tight. They are tested to meet EN 1154 standard for fire and smoke protection and fulfil barrierfree building requirements.

“In meeting all these important accessibility criteria, Cam-Motion Door Closers do not sacrifice any durability,” says Andreas Gmelin, Product Management and Business Development Director, EMEIA Door Closer Product Unit at ASSA ABLOY Opening Solutions. “Door Closers are often deployed at a building’s busiest doors.

They need to be tough.”

To learn more about the accessibility benefits of an ASSA ABLOY Door Closer, visit here IN SECURITY | June 2022 | 19

AUCSO celebrates record attendance The University of Leeds was the backdrop for this year’s 36th annual AUSCO (Association of University Chief Security Officers) Conference, which drew a record number of 230 delegates including AUCSO members and guests.

It was the first in-person Conference since 2019 for AUCSO, the leading organisation for security professionals working in higher and further education around the world.

The AUSCO Conference gave delegates the opportunity to participate, network and derive maximum benefit from the 3-day programme. The social networking event at the Royal Armouries was one of the highlights of the Conference, and delegates particularly enjoyed the entertaining jousting session with knights in full armour battling ‘to the death’.

There was an excellent line-up of experts in the field of security and risk speaking at the Conference plus over 40 exhibitors supplying services to the sector, giving delegates the opportunity to explore new ideas and innovations. These included The Suzy Lamplugh Trust, Crime Stoppers and ProtectEd. AUCSO Chief Operating Officer Julie Barker, said: “The speakers for the Conference were chosen to reflect pertinent current issues and those emerging within the sector and wider industry today. It was fantastic to listen to Nicky Old from Universities UK talk about the opportunities and challenges currently facing the HE sector including; student and staff mental health and wellbeing, suicide prevention, drugs: supply, use and prevention, as well as sustainable funding for universities, fair access, quality and value, and the ongoing issues relating to pay and pensions. The Office of Students provided an excellent session and update on their work on ‘Harassment and sexual misconduct in higher education’, which was published in 2021. We are delighted with the breadth of content from all our 20 | June 2022 | IN SECURITY

speakers and that the Conference has been such a success. Here’s to next year’s!”

One of the key note speakers was Figen Murray, the mother of Martyn Hett, who was killed at the Manchester Arena terrorist attack in May 2017. Since the attack, Figen has worked tirelessly to promote peace, kindness, and tolerance by speaking at schools, colleges, and universities. Figen is the force behind Martyn’s Law, a legislation requiring publicly accessible locations to improve security against the threat of terrorism.

Nick Aldworth, former UK CT National Coordinator for Protect and Prepare and London’s CT Protective Security and Preparedness Lead during the 2017 terrorist attacks joined Figen on stage. In 2019, Nick joined forces with Figen and Brendan Cox to campaign for the UK Protect Duty, a law requiring venue operators to consider the risk of terrorist attacks and to take measures proportionate to the risk to protect the public.

AUCSO Chair, Les Allan said: “The AUCSO 36th Annual Conference was an outstanding success and I would like to extend our gratitude to everyone involved in the behind-the-scenes preparation for the event. This includes our sponsors and exhibitors for their support, the guest speakers for their time and willingness to engage with AUCSO, but most of all to our delegates for continuing to participate in our Association and support our continued growth year-on-year.

“We are especially pleased that our engagement with speakers at our Conference is leading to new and enhanced collaborations with Universities UK, The Office for Students and the Suzie Lamplugh Trust.”

Plans are already underway for the 37th Annual Conference 2023, which will be hosted in Edinburgh by Heriot-Watt University.

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SURVEILLANCE

Delivering vision

“Toshiba’s recent R&D investment in its Surveillance HDD range has meant a solid and strong proposition from a storage powerhouse.

They have an enviable reputation in this market segment and one we are only too glad to be a part of.”

Gavin Dunleavy, Commercial Director of Delivering Visions (DVS)

T

oday’s intelligent surveillance solutions face a range of challenges. It is not only large organizations that are looking for 24/7 protection from crime, vandalism, theft, and burglary. Small businesses, shops owners, and the general public are demanding solutions too.

Customers also want rapid access to the data recorded, in order to review it and implement counter measures.

All this places further pressure on

22 | June 2022 | IN SECURITY

the surveillance industry to plan solutions that are easy to monitor, support remote access, and can be quickly searched. Technologies such as smart monitoring, AI, thermal imaging, and face recognition are driving security to the next level.

cameras must be considered, as well as the quality of the images stored. For more complex projects, a management policy is highly recommended and data privacy issues must also be addressed appropriately.

Exceeding standards of smart surveillance solutions To get the most out of these technologies, a security plan is mandatory. The positioning of

A trustworthy and reliable surveillance partner is paramount in providing support and advice on these critical topics. “Our expertise enables us to tailor the

‘’DVS is an extremely important partner for Toshiba as their influence over the security market is unquestionable. Their expertise in sales and n communicating the latest technology trends makes them a trusted distributor to the surveillance channel and an obvious partner for us to launch their range of purpose-built Surveillance Hard Drives.’’

Jeff Briggs, Senior Manager Sales, Toshiba Electronics Europe GmbH respective solution to the business requirements of our customers”, Gavin Dunleavy stresses, Commercial Director of DVS. “Timely management of projects as well as a first-class service play an essential role at DVS.” As a leading UK surveillance industry distributor for Hikvision for over 18 years, DVS provide Closed-Circuit Television (CCTV) security solutions to trade and professional installers dealing with complex projects. “The improvement of public safety and quality of life is our utmost goal, “ underlines Gavin Dunleavy.

Partnership for unparalleled surveillance performance Intelligent surveillance analysis demands secure and reliable storage, which is why DVS started a partnership with Toshiba Electronics Europe GmbH (Toshiba) in 2021.

This partnership took off during the start of the COVID pandemic and, from the beginning, Toshiba has lived up to their initial supply commitments, despite challenges such as pandemic-related factory closures and logistics constraints.

This has shown that satisfaction of customer need is as important to Toshiba as it is to DVS. With a view to the supply chain, DVS’s customers have experienced no interruption in order of fulfilment and turnaround.

IN SECURITY | June 2022 | 23

Surpass customer expectation with storage & service The quality, performance, and reliability of the S300 and S300 Pro HDDs, both designed for the needs of surveillance applications, are a perfect fit for even the most diverse deployment environments.

The 3.5-inch S300 series is built to support up to 64 high-resolution surveillance video cameras simultaneously. With 6TB capacity, the S300 has passed rigorous tests to ensure 24/7 reliability and performance under the harshest working conditions. Its larger brother — the 3.5-inch S300 Pro Surveillance Hard Drive — is also designed and tested for the rigor of 24/7 reliable surveillance. Built for speed, capacity, and extended data retention of data of up to 64 video cameras, 24 | June 2022 | IN SECURITY

S300 Pro captures pictures in high resolution and enables speedy analysis. As capacity is essential for continuous capture and retainment of video evidence over a period, these up to 10TB HDDs deliver the storage needed to record and playback events in real-time and high resolution, even supporting object identification and face recognition capabilities when implemented.

The customer´s feedback on the storage solutions from Toshiba is very positive: “We have been pleased to learn that our customers really appreciated our cooperation with Toshiba. The Toshiba drives are proving to be extremely reliable in the field with far fewer failures than official specification state.” Dunleavy points out.

Beside the provision of excellent

storage solutions, DVS offer a special service on their website named the #REALINSTALLERS club. This program connects end customers with an installer in their local community. It is the first program of its kind in the security market and adds real value to the DVS customer and end user, as it provides a trusted connection to installers who have the necessary skills and experience to deliver a high-quality solution using purpose-built products.

Toshiba is an official sponsor of the #REALINSTALLERS program and will continue to expand and develop it together with DVS to add more value to all involved.

For further information please visit https://toshiba.semicon-storage.com

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INTRUDER SECURITY

Heading to the horizon Disrupting the boat security market

26 | June 2022 | IN SECURITY

“I see a huge opportunity here. We work with various shipyards building leisure, commercial, service vessels — and all of them need some security solution. Having 25 years of experience in the boating industry, I think Ajax is a big leap forward, allowing us to build complex systems that will serve our customers all over the world.”

Lee Smith, Operatoins Manager at Marine Energy Systems

E

ngineers who are experienced in supplying, installing, and servicing marine electronics see many applications of Ajax security systems in the boating market.

Client: Sunseeker Marine Energy Systems (MES) are focused on delivering silent, nonpolluting, and renewable sources of power into the marine sector.

The company has a reputation for only working with credible, long-

established companies. With it’s UK nationwide network of trained skilled professionals, Marine Energy Systems are able to service the whole of the UK. And one of the customers’ demands MES engineers face more and more frequently is an intelligent security system onboard.

Challenge Find a supplier for professional security equipment that can be easily integrated into a vessel’s electric system.

Security concerns are inherent

in 2 of 3 vessel owners. And this considerable demand faces the lack of choice when it comes to security equipment purchase. Regardless of the vessel size, owners have to choose between spending over £5,000-6,000 for a specialized system or adapting a car/motorcycle alarm system. The last one is quite a hassle because navigation, key vessel indicators, controls, and security are expected to be accessible on a digital dashboard and smartphone — anywhere, anytime. ​​Marine Energy Systems work

IN SECURITY | June 2022 | 27

with big players and customers in this sector, including Sunseeker, a well-known luxury Superyacht manufacturer, and many others.

MES came up with a request to supply boats with a security system which is compatible with the yachts’ onboard software. The system should: • support cellular connectivity • have a mobile app to report alerts • be straightforward to install • look slick to fit luxury interiors Solution Ajax security systems integrated via a proprietary API with wireless detectors that fit both luxury yachts interiors and tight budgets Once tested Ajax devices, Marine Energy Systems’ engineers appreciated a hassle-free approach to system installation. All detectors are 28 | June 2022 | IN SECURITY

equipped with SmartBracket panels — there is no need to disassemble the enclosure. To connect a detector to the system, an engineer just scans a QR code with the Ajax app, and the device is ready for configuring. The system parameters and detector configuration can be done from desktop or mobile apps. This system feature helps Marine Energy Systems in providing remote technical support throughout the entire vessel lifecycle.

Battery power became another practical aspect. Wireless devices do not require a power supply from a vessel at all. In turn, Ajax control panels — hubs — can be connected to the onboard electricity via the 6 V power supply unit. Backup batteries and low power consumption ensure long-lasting protection with no additional maintenance. Depending on the model, hubs support

2G/3G/4G SIM cards and Wi-Fi providing stable connectivity — no need to purchase and install extra communication modules.

To integrate security system management with vessel software, Ajax provides engineers with the Enterprise API. This API allows to display the security information as it is available in the Ajax apps: • System settings and devices configuration • Security groups information • System users and their permissions • Event feed • Security modes • Power supply statuses • Surveillance cameras streams For further information please visit https://ajax.systems

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BIOMETRICS

Just the right touch

I

Unlocking simple, safe, secure access with biometric access cards by Maria Pihlström, Director, Global Marketing and Comms at Fingerprints

n mid-May Fingerprints was jointly exhibiting alongside Freevolt Technologies at IFSEC 2022, in London, one of the leading security events in Europe.

Attendees at the show learnt how the two companies are combining their innovative tech to develop S-Key, Freevolt’s flagship biometric access card. To learn more, Fingerprints’ Marketing Director, Maria Pihlström sat down with Gonzalo de Gisbert, Freevolt’s Head of Product and Business Development.

30 | June 2022 | IN SECURITY

1. Please can you provide a brief overview of Freevolt and its flagship product, S-Key? Innovation and R&D are a core part of Freevolt’s fabric thanks to its academic roots. It was first established as a spin-off from research completed at one of the world’s leading universities, Imperial College London, that was investigating technologies that can harvest radiofrequency (RF) energy from common networks (NFC, cellular, Wi-Fi). We are taking this ground-breaking research and using

it to develop the next generation of biometric smartcards, which is seen in our flagship product: S-Key. S-Key is a battery-less biometric smartcard providing stronger authentication for the access control industry. Because it is battery-less, drawing its power using Freevolt’s RF harvesting system, it requires no special software or changes of existing smartcard infrastructure, enabling it to work seamlessly with 3rd party systems e.g., HID, Salto etc.

Another benefit of it being batteryless is that it comes with significantly

lower costs. Once a card is deployed, it requires no charging or battery swaps. It also means no costly disposal processes or cell recycling.

Using Fingerprints’ solution, it offers all the benefits of biometrics from one of the world’s leading experts: enhanced security without sacrificing convenience, supporting worryless access.

Having built a smart card from the ground up, using our Freevolt energy harvesting technology, our company now has the opportunity to build on this platform for other use cases such as cryptocurrency, healthcare, payments etc.

2. What do you think are the key issues facing the access control industry today?

Over the past couple of years, physical and logical access control strategies have had to respond to many new challenges. Flexible and distributed workplaces mean businesses have had to extend their enterprise cybersecurity settings to protect digital estates wherever and whenever employees are working.

But it’s not just with cybersecurity where organizations need to rethink access control, as there are new physical security threats to tackle.

Lower footfall in offices means that it’s harder to know if someone you see should or shouldn’t be there. Pre-COVID if you saw an unfamiliar face in the office, you would be inclined to challenge that individual. After two years of remote and flexible working patterns, and with no sign that they will go away, new faces might be more common, and people may become more complacent. What’s preventing this ‘new face in the office’ from using a lost/stolen/borrowed/skimmed non-biometric access card or compromised credentials such as PINs and passwords?

Furthermore, access control strategies now must respond to hygiene worries around shared surfaces such as PINs and touchpads, urging the need for touchless solutions. Granting access through fingerprint verification on your card is a great way to unlock contactless 2-factor security measures without sacrificing convenience or hygiene.

3. As a solution provider, what drove you to consider integrating biometric tech in S-Key? We turned towards biometric tech as it is becoming increasingly common

in our daily lives as consumers are attracted to the convenience and security embedded in their smartphones, PCs, and even smart locks. Also, given today’s security challenges, many are using biometrics to avoid relying solely on PINs, passwords and traditional access cards, which can be cumbersome and vulnerable, not to mention that they can also be stolen/ hacked.

4. What key criteria were on your list when you were searching for a biometric partner?

When we were searching for a biometric partner, we were looking not just at expertise, but also those that can also help us meet the unique objectives with S-Key. We wanted a partner that was not only a general expert in sensors and biometric solutions, but someone who had experience in being a market leader across other verticals.

We landed on Fingerprint Cards as they are exactly that, having a market leading position in the mobile phone market with a rich history in biometrics since the tech first started coming onto the scene. As such, we are able to channel Fingerprints’ expertise and innovative skills

IN SECURITY | June 2022 | 31

directly into our product, and also work closely with them taking into account the unique design challenges when integrating biometric sensors.

Traditionally, biometric solutions present a challenge with data protection, especially for regulations such as the UK and European GDPR. Yet with the S-Key, this is not an issue as we use the on-device approach championed by Fingerprints, where the biometric data is enrolled, securely stored, Maria Pihlström

matched and authenticated on the card itself. That means no databases of data in the cloud. This supports S-Key’s ability to work seamlessly with existing infrastructure without the need for costly retrofits or software updates to handle biometric data. It also reflects our belief in privacy and that individuals should retain full control of their data.

Being able to leverage Fingerprints’ software libraries alongside its sensors was key to developing a secure, privacy-first product that we would be happy to trust our own biometric data with.

5. Beyond access control, what other potential use cases are possible with biometric cards and what’s on the horizon for Freevolt and the S-Key? Our vision for S-Key is to bridge the gap between physical and logical access. You might come to work, using your card to get into the building, log onto your machine, release a secure printing job, etc. etc.

32 | June 2022 | IN SECURITY

We really see this unified solution as a key value proposition for widespread adoption.

We also have several other projects in the healthcare and cryptocurrency spaces whereby Freevolt really provides an edge, thanks to its ability to work with just about any RF power source using NFC. Think powering a card with your mobile phone to validate a transaction, or clocking in and out of work, etc.

It’s an exciting time for us here at Freevolt as we continue to invest in our core technology to keep it ahead of the market competition and explore new opportunities in the access control space. We’re glad to be working with Fingerprints as part of our journey.

If you’d like to know more about solutions for unlocking a smarter, more secure workplace through biometrics, please visit www.fingerprints.com

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SURVEILLANCE

Strategic migration The University of Massachusetts shifts from analog to IP using an open video recording platform that solidifies campus-wide security The University of Massachusetts in Amherst, Mass., (UMass Amherst) located in the Pioneer Valley maintains a sharp focus on security and safety of the campus population of more than 32,000 and has been executing a strategic shift from analog to IP video, integrated with access control and intrusion detection.

As technology has progressed, so has UMass Amherst, seeking solutions to effectively leverage current components while migrating to networking technologies and future-proofing surveillance recording solutions with the ability to incorporate the latest, high34 | June 2022 | IN SECURITY

resolution megapixel cameras.

When the university’s legacy, siloed recording system was nearing its end of life several years ago and would no longer be supported, it was time to re-evaluate the present with an eye to the future. UMass needed to incorporate existing analog where necessary yet add the highest quality IP video when and where it needed as the campus continued to grow.

The UMass video strategy is purposeful and planned – with the evaluation of new products focusing on the openness of solutions, ease of use and keeping bandwidth from being taxed as the security department and police department

pull video locally across the LAN for investigations and forensics.

Eyeing the Future Today UMass Amherst sits on nearly 1,450 acres in western Massachusetts, 90 miles from Boston and 175 miles from New York City. The campus provides a rich cultural environment in a rural setting close to several major urban centers. The UMass Amherst Police Department (UMPD), located on campus, works in partnership with the staff of Residential Life Operation Center to ensure that its residence halls are safe places to live. The UMPD is a full-service police department with

sworn officers, police dispatchers, non-sworn professional staff and over 200 student security employees.

The university first piloted video monitoring and recording beginning in 2001 in several buildings with different footprints and configurations to see how it would be managed. “I was then tasked with installing cameras in the residence halls over a 10-year-period, starting in 2003 to 2004,” said Jim Meade, Residence Hall Security Manager, UMPD. “It was originally a 10-year plan, which we accelerated to three years and coincided with the rise of the Boston Red Sox. For excited fans at the college, their behavior wasn’t always ideal. By the end of the summer 2006, we had cameras in all of the 45 resident halls at the time,” he said. When the process first began in 2004, there was no network.

Cameras were analog, recorded locally at the building where the devices were located. As networking caught up, Meade said, campus connectivity was built to support networking on personal computers and desktops.

“We originally built our system in an architecture that wasn’t reliant on an IT network that may or may not be there or backed up and since then we’ve maintained the distributed/ decentralized model of recording,” Meade said.

“With the distributed model,” said Peter Ferguson, Senior Electronics Security Engineer, Electronic Security Systems (ESS), A&F Information Technology (AFIT), UMass, “if there’s a power failure or network equipment goes down, as long as it’s connected to the UPS it stays up and is operational. It’s not reliant on things outside of our control to be able to communicate, so we can maintain video recording in the event of a network or power failure.”

In 2017, UMass learned that their legacy video recording and camera system was going to be retired. With that date looming, the University, led

by Meade, and its in-house systems integration department, headed by Peter Ferguson, and other campus stakeholders began conducting technology evaluations to assess the best path forward.

installations as a campus security standard.

UMass Wish List Vetting solutions involved nearly a dozen stakeholders representing various parts of the campus and included creating a spreadsheet with some 75 different criteria about necessary features and functionality and inviting vendors to discuss how their solutions would meet these requirements. Once the vendor was selected – Salient Systems, the plan was to migrate to the new video management and recording platform, deploying the solution in all new

Intrusion Marries with Video The video solution at UMass has always focused on security – leveraging access control and intrusion detection to proactively assess alerts and initiate appropriate responses. That main directive hasn’t changed.

“One of the other aspects that really compelled us to select Salient Systems was that we had a desire to substantiate and verify door alarms in the C•CURE 9000 access control event management system from

Some of the wish list must-haves included: • An open, scalable platform to incorporate legacy cameras as well as connect the latest highdefinition IP networking cameras.

• Robust Software Development Kit (SDK) and system programming openness, • Integration with Active Directory to manage groups and users centrally, • Ability to install third-party applications on the VMS recorders to meet compliance with university policies, • Centralized monitoring platform for cameras and recorders, and • Automatic software and firmware updates

IN SECURITY | June 2022 | 35

Johnson Controls,” added Meade.

“The ability to have a ‘marriage’ between a door alarm and associated video was big for us,” he continued.

“For example, to be able to ascertain why an alert was occurring without having to deploy resources to drive across campus to visually assess the situation was huge. An example is a resident hall located near a bus stop. When it’s cold or rainy, the door will go in and out of alarm frequently. What we’ve come to learn from reviewing the video is that people are standing in the doorway, to stay warm and dry, and repeatedly opening the door to see if the bus is coming. That was one of those situations where the video saved us time and resources in investigation when it was actually a non-alarm.”

System Footprint Grows With some 51 resident halls and 225 buildings, the campus at Amherst continues to grow. Anything built, acquired or renovated in the last 10 years has access control and video. The university maintains a decentralized video surveillance recording model but intrusion and video monitoring is centralized and operated by UMPD. Currently a combination of C•CURE and Salient CompleteView VMS platform are working together 36 | June 2022 | IN SECURITY

in integrated fashion. Alarms from the access control and door systems in the residence halls are enunciated in the Residential Life Operation Center where video pops up to desktops with the associated alarm and alerts recorded locally with no active monitoring.

Video exceptions and alarms are viewed, monitored and managed through the Salient platform at the police department, where operators have the CompleteView client on desktops. Dynamic Resolution Scaling with CompleteView lets users save bandwidth in the event they need to pull live and recorded video and transfer it to other locations for investigation.

“You’re not taxing your network by centralizing everything,” said Jay Mele, Director of Sales, Salient Systems. “When Jim or the police department does a forensic search or pulls live video, they can take advantage of the scaling of the video over the network to accomplish that review without networking and bandwidth constraints.”

The university currently has some 1,685 video cameras deployed on campus, with newer installations deploying IP Axis cameras and some locations retaining older analog cameras until upgraded. Other

surveillance locations include the Mullins Center 10,000-seat arena and an 18,000-seat football stadium.

In addition to onsite locations, UMass has satellite locations in Hadley, Mass., as well as an Aviation Research and Training Center in Chicopee, with two new building purchases underway.

UMass is looking to the future with its flexible technology footprint: as new Salient recording systems come on line they are designed to handle both analog cameras as well as accommodate newer IP devices.

“The university is designing the system in a manner in which they can easily scale up and add cameras over time without having to incur the cost of a second or third recording server at that individual site,” Mele said. Part of the university’s standard for camera deployment includes ease of use and being able to operate the system without an arduous learning curve for its many different users with various levels of IT and computer expertise. “We were able to provide UMass with a future proofed migration path as they move from an analog infrastructure to IP.” For further information please visit www.salientsys.com

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A two-fold solution Why investing in people and technology will enable us to ride out the ‘perfect storm’ by Rob Hill, MD of Corps Monitoring and Paul Lotter, MD of Corps Security

W

hile consumers are feeling the pinch with rocketing costs of living, businesses too are faced with something of a perfect storm of challenges. Inflation continues to rise and shows little sign of abating, energy bills are soaring, and tax hikes have been imposed in the form of increased National Insurance premiums. Meanwhile, the UK minimum wage has gone up to £9.50 an hour, with the Real Living Wage also rising to £9.90 per hour and

38 | June 2022 | IN SECURITY

£11.05 in London. All of this is having to be absorbed by businesses across virtually every nook and cranny of the economy.

In the support services industry, as with many others, we are also faced with an acute labour crisis.

Across the UK, there are currently around 1.1 million job vacancies, many of them in service-led sectors that have been unable to offer career stability as a result of the prolonged periods of restrictions and lockdowns seen since 2020.

Labour shortages are in turn

driving up wages alongside the so-called Great Resignation, which is being fuelled by a combination of older workers seeking to retire earlier and younger people choosing to travel, remain in education or set up their own businesses. And with migration numbers falling, skills gaps continue to widen.

A two-fold solution for security enterprises Amid these surging costs of doing business, the temptation for many firms is to either cut salaries or

headcount. However, if we are to reverse the perception that our sector is rarely a first-choice career, then adopting a socially driven mindset is a must.

Corps Security stands proud as a leading social enterprise in the security sector. A key part of this is operating as a Living Wage Recognised Service Provider, which guarantees decent pay to all employees in the company. Our colleagues are part of a peoplefirst culture that centres around support structures, learning from experienced security officers and leveraging the latest technology to advance their skills and ultimately do a better job. The latter is especially important. While we appreciate that security officers will always be the core of our service, integration of smarter technological solutions into our offering can open up a range of opportunities.

From enhancing the quality of service provided to clients to plugging some of the labour

shortages we are faced with, technology has a key role to play in navigating through the perfect storm.

What’s more, if deployed effectively, tech-based solutions can generate significant cost savings that can free up funds to improve the salaries of employees.

Technologies to keep an eye on The security sector is already making moves. According to a recent report by Mintel, the adoption of next-generation security systems and the replacement of legacy systems with newer, interoperable technology has been a long-term market driver.

Furthermore, during the pandemic, uptake of such systems has increased.

So, what sort of technologies are driving these trends?

As businesses have adopted remote and flexible working models, the demand for CCTV and intruder and fire alarm monitoring solutions have increased. Indeed, sites which were

previously monitored overnight and at the weekends may now require monitoring around the clock, seven days a week. This has given rise to a blended approach to security, where tech complements security officers and responds to the individual business security needs of each site.

Fully integrated building management systems (BMS) are key to making this work. They enable the creation of a smarter type of premises that securely controls access and egress, with integrated AI for monitoring specific risk points at all hours. The data generated by these systems can also be harnessed to inform risk management strategies. Within these setups, Bluetooth-enabled key safes and smart response systems are useful tools which allow the nearest authorised person to access keys, all while recording a precise audit and data trail.

Customer-facing dashboards like Corps Secure, meanwhile, can illustrate a full security operation in

IN SECURITY | June 2022 | 39

real time, covering anything from live incidents and site visits to security officer shift patterns and training records. Additionally, web portal and smartphone applications such as Corps Connect provide a simple point of access to key security personnel data. This includes shifts worked, holidays and absence records, pay information, uniform orders, and details on health benefit schemes.

These types of joined up solutions are about to become even more relevant over the coming years.

Currently, the security industry is preparing for the switching off of the UK’s public switched telephone network (PSTN) in 2025. This will affect anything running off PSTN or ISDN lines, including CCTV, faxes, EPOS machines, and alarm and door entry systems, meaning companies need to act now to ensure their systems remain functional when the 40 | June 2022 | IN SECURITY

switch from PSTN to digital happens.

Improving the human experience Alongside key operational benefits, technology also has the potential to enhance the experience of security sector employees. Smart solutions offer the opportunity for upskilling and afford the means for security officers to provide a superior service to customers.

The way in which training and development itself is carried out is also being enhanced by technology.

At Corps, for example, we have now completed a highly successfully trial of virtual reality training modules and intend to roll it out across the entire organisation. Whether it’s patrolling, managing protests, or dealing with dangerous packages (and many more scenarios in between), we have built a training course which excites our officers

and gives them a genuine feel for some of the situations they might be presented with.

It is yet another way that technology can complement the human experience. According to Glassdoor, two of the top 10 reasons employees resign revolve around a lack of clear pathways to success and outdated machinery and equipment – this sort of investment in VR training can help to counter these trends.

By adopting a two-fold proposition that enables a blended approach to security, our sector will be firmly en route to futureproofing itself and emerging stronger from today’s challenges.

For further information please visit www.corpssecurity.co.uk or www.corpsmonitoring.co.uk

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Speed and style How a digital partnership created a seamless leisure centre user experience

A

s part of an organisational digital transformation programme, Edinburgh Leisure was looking to implement an integrated approach to entrance security, with an overall ambition to improve the customer experience at 23 of its sites.

Edinburgh Leisure is an organisation dedicated to creating

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opportunities to encourage people to get active and stay active, and are passionate believers in the positive impact physical activity and sport can have on health and wellbeing. With over five million annual customer visits across 50 venues, including the iconic Royal Commonwealth Pool and the historic Leith Victoria Pool, a seamless entrance for users is key to creating a positive user experience

from the moment they arrive at a venue. An integrated system that would be secure yet sympathetic to the different environments, including sites with listed building status, was required.

Edinburgh Leisure wanted to ensure that access was only granted to paying customers, including members and pay-as-you-go users, and sought a solution that would

incorporate their existing leisure management software, enabling centre managers to receive real-time information on centre usage.

Meeting the Brief Through a digital partnership with Gladstone Software and Fastlane turnstiles, security integrators Alternative Systems Protection (ASP) was able to provide a solution that delivered a wide range of benefits to Edinburgh Leisure.

Commenting on the project, Derek Cardno, Business Development Manager at Alternative Systems Protection, said: “When we discussed their requirements, the client had some key objectives for their entrance control system. They needed something that would enable easy and equal pedestrian access for all, with lanes wide enough for standard and sports wheelchair users too.

“Another key requirement was for the system to be connected to their leisure centre management software to streamline access and create a truly integrated system for the centre. Finally, the whole solution

would need to be as frictionless as possible, ensuring a free flow of authorised visitors, preventing any bottlenecks at the entrance.”

In order to meet the specific needs of the leisure centre, ASP specified both Fastlane’s Glassgate 150 and 155 turnstiles, with both products being ideally suited for the client’s needs.

Developed with leisure centres in mind, the Glassgate 155 turnstile offers a wider lane width option of up to 1200mm, meaning that it can accommodate sports wheelchairs which are slightly wider than traditional wheelchairs. Stylistically, the Glassgate 155 units are recognisable as a Fastlane product, utilising dual glass barrier panels operating in a bi-directional normally closed mode, but now feature at least 56 concealed optical beams. The concealed optical system allows for a sleeker look with waist height glass barriers and optional locking brakes.

Plus, when used alongside the Glassgate 150, the combined solution provides stylish, equal access for all facility users.

A cost-effective option for

those requiring style, speed and accuracy, the Glassgate 150 is often chosen for both corporate security and leisure applications.

Featuring state-of-the-art optical technology capable of processing 60 people per minute, the barriers close quickly and safely behind authorised users, ensuring that only one person gains access from each pass authorisation and sounding an alarm if a response is required. The open feel of the enclosure, teamed with the swing-action, bi-directional dual glass barriers ensures fast user acceptance.

An Integrated Solution In order to facilitate an enhanced experience for leisure centre members, Edinburgh Leisure requested an entrance control system that could be fully integrated with its leisure management software provided by Gladstone Software.

Each of the turnstiles were custom fitted by ASP with RFID readers and touchscreens that would allow members to pass through the turnstiles by scanning

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their membership wristbands or access token. Centre members could also book activities remotely via the website or app and then gain easy access to the centre when their membership credentials were presented.

The RFID technology used

by Gladstone Software also integrated with other systems around the leisure centre including gym equipment, which created a contactless membership experience for users.

Stuart Melville, Account Manager at Gladstone Software comments “Thanks to tight integration with our partners, this solution has improved data collection and placed friction free member management right into the heart of the Gladstone LMS. “Our collaborative partnership and the resulting improvements involving facilities access control together with RFID technology allowed Edinburgh Leisure to realise the potential for digital 44 | June 2022 | IN SECURITY

transformation throughout the entire member journey.”

The integrated digital approach also allowed Edinburgh Leisure to change their staffing models. With the majority of bookings taking place remotely, or via a self-service kiosk, they could redeploy their team members to other areas of the business.

Commenting on the project, Stuart Fairbairn, Head of IT at Edinburgh Leisure said: “Our goal at Edinburgh Leisure was to improve our customer service, remove queues at our busiest times and allowing customers to self-serve as much as possible. The introduction of the Fastlane turnstiles, and replacing traditional reception desks with a modern height adjustable information pods has allowed us to achieve this.

“The gates are extremely reliable and we have had minimal issues with them considering the footfall they deal with on a daily basis. Any issues we have had have been resolved

extremely quickly due to IDL being UK based and not having issues having to import spare parts.”

Phil Allen, Regional Sales Manager (UK & Ireland) at Integrated Design Limited, said: “We are delighted that our Fastlane products were specified by the team at Alternative Systems Protection for installation across Edinburgh Leisure’s centre network.

“Working closely with ASP, our technical team created a bespoke solution that allowed for the integration of wristband readers for members and barcode readers for pay as you go visitors. Using touchscreens and the Gladstone Leisure Management Software, members are able to pre-book activities online before arriving at the centres, providing a frictionless arrival experience.”

For more information about the Fastlane Glassgate 155 you can read our product profile

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