ENTRY SYSTEMS
Speed and style How a digital partnership created a seamless leisure centre user experience
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s part of an organisational digital transformation programme, Edinburgh Leisure was looking to implement an integrated approach to entrance security, with an overall ambition to improve the customer experience at 23 of its sites. Edinburgh Leisure is an organisation dedicated to creating
42 | June 2022 | IN SECURITY
opportunities to encourage people to get active and stay active, and are passionate believers in the positive impact physical activity and sport can have on health and wellbeing. With over five million annual customer visits across 50 venues, including the iconic Royal Commonwealth Pool and the historic Leith Victoria Pool, a seamless entrance for users is key to creating a positive user experience
from the moment they arrive at a venue. An integrated system that would be secure yet sympathetic to the different environments, including sites with listed building status, was required. Edinburgh Leisure wanted to ensure that access was only granted to paying customers, including members and pay-as-you-go users, and sought a solution that would
