with Roger Grochmal
Addressing and monitoring safety practices during a pandemic H Roger Grochmal recently retired from his position of CEO of AtlasCare in Oakville, ON. Email Mechanical Business Magazine’s editor, Kerry Turner, kerry.turner@mechanicalbusiness with questions about your company, business practices, or the industry in general.
Pandemic Safety Checklist
ow we interact as a business with our customers has changed a great deal in the past year. Globally, we have all learned over time what needs to be done to keep ourselves and those we interact with as safe and healthy as possible. As new variants of COVID-19 emerge, we have needed to adapt our personal behaviour and our businesses with regards to daily safety protocols. When you are a business that enters customers’ homes to work, ingraining those protocols amongst employees and making your safety practices public has become crucial to remaining operational.
Our policy has been to be as cautious as possible, with no exceptions. In some ways we had a running start: AtlasCare has always promised and delivered a safe experience to our customers. Part of that has been strong communication with our team and our customers. We email a photo and a brief bio of the technician who will arrive at the customer’s door and ensure our staff is healthy when going on calls. It has always been part of our culture to leave the area of the home we work in cleaner than when we arrive. In light of COVID-19, we’ve needed to adopt additional measures to protect our customers and our team.
By April, we had established a strict safe call checklist to ensure consistency and maximum compliance across our organization:
1
Employee COVID Screening Forms. Staff are required
to submit a completed COVID health check list each morning before they can report for work.
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M e c h a n i c a l
2
Customer screening. Customers are asked health- and travel-
all trucks each morning. Our trucks are normally kept clean, but now
related questions about
they go through a thorough sanitization
their household when they
each morning.
book the appointment, and technicians ask again at the front door prior to entering a home.
3
4
Daily deep clean and sanitizing of
Social distancing. We adopted strict social distancing and mask policies for all staff whether they
are inside or outside a customer’s home or at the office in the instances where they absolutely need to be there.
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