Great People make Favorite Places
Baltimore Country Club Staff Newsletter January 2024 1
CONTENTS
Summer Camp Registration Opens January 2! Membership Magazine January 2024
View the Lifestyle magazine to learn more about what’s happening around the Club, departmental updates, and upcoming events.
3
#GPMFP
5
Happometer, Year in Review
6
BCC YOUniversity
7
Food & Coat Drive
8
Holiday Thank You
10
Staff News
PARK & FARMS TEAM Madison Elena, Hannah Epple, Shantae Fauntleroy, Abby Michael, Jessica Noffsinger, Sydney O’Rourke, Vince Posterli, Annett Zimmer
ON THE COVER: Florence Muraya & Greer McIntosh at the Holiday Dinner Buffet on December 7. 2
GREENFOLDER STORIES
What sets Baltimore Country Club apart from other country clubs? Our people! Our staff members take every step to go above and beyond to accomplish our Simple Truth: Great People Make Favorite Places. Often, there are easy ways to make a positive impression on our members from saying happy birthday to congratulations on an award. However, not being afraid to make the big gestures is what distinguishes us. We love sharing these stories of the Simple Truth! Submit your Simple Truth experience by filling out the Green Folder Stories form, located at the bottom of the Park & Farms email, in Park & Farms, the staff webpage, or scan the QR codes in the staff breakrooms. BCC encourages all members to submit their own or fellow staff members’ Green Folder Stories.
SUBMIT YOUR STORY
STORIES FROM THE FOLDER Mrs. Chilcot contacted the Club saying their dog had eaten one of their gingerbread houses overnight. They were wondering if the Club had any extra houses that the Chilcot's could decorate, as she knew her daughter would be upset to wake up to the news. The Club not only gave the Chilcot's a new gingerbread house but had also recently learned of the adoption of their new puppy, Tilly (great name for a BCC Member). The Club gifted the family a large dog collar with the BCC logo on it for Tilly to grow into, and a nice note complimenting their puppies new name.
Mrs. Sweeney e-mailed Brittany to cancel their dining reservation and apologize for not canceling in a timely manner. The family had sick children at home and were extremely disappointed to not get away to BCC for a date night to celebrate Mr. Sweeney’s birthday. Brittany went out of her way to deliver goodies to the Sweeney home that evening to help ease the burden of missing the birthday dinner.
Screenshot of Heather Chilcot’s Instagram story, thanking BCC
3
Rachel Barnes found photos of Mr. Bill Walter and his grandsons at the BCC Grand Re-Opening event. As a Christmas surprise, Barnes had copies of these photos printed and framed. Additionally, she gifted the Walter families a Christmas ornament of a Hawk (Mr. Bill Walter's nickname) and had engraved "In Loving Memory of the Hawk" on the back of the ornament. This was presented to the Walter family with their Thanksgiving To-Go pick-up.
Wade Johnston learned that Hannah Mohler had an injury that would keep her off of the Squash courts for a little while. He also noticed that she frequents the Roland Park Fitness Faciltiy during her recovery. To show support from the Club, Wade organized Hannah’s favorites—dark chocolate and rosé wine in combination with a get well card to show support from the Club while she recovered. Screenshot of Crystal Peters’, Wife to late Travis Peters, Facebook post thanking BCC for the gingerbread houses.
4
CSAT, OR CUSTOMER SATISFACTION SCORE, IS A COMMONLY USED METRIC THAT INDICATES HOW SATISFIED CUSTOMERS ARE WITH A COMPANY’S PRODUCTS OR SERVICES.
SEE THE YEAR IN REVIEW 5
WHAT IS BCC YOUNIVERSITY?
BCC YOUniversity is a continuing education program geared to promote personal and professional growth for all Baltimore Country Club staff.
STAFF REQUIREMENT
All year-round Full-time and Part-time staff are required to participate. Seasonal staff are welcome to attend with supervisor approval. • Full-time staff are required to obtain a minimum of 4.5 credits within the fiscal year (March 1-February 28) • Part-time staff will be required to obtain a minimum of 3 credits within the fiscal year (March 1-February 28) • All new staff are required to take one BCC Basic History course
JANUARY
WE’RE
SEARCHING FOR CLASS INSTRUCTORS Share your knowledge and passion with your colleagues! Become a class instructor for the 2023-2024 year with BCC YOUniversity and make a positive
PERSONAL
MEMBER
BCC
1 hour class = 1 credit | 30-45 minute class = .5 credit
09 3:00pm
impact on your workplace. We're looking
HR 101: RESUME BUILDING & BUZZWORDS .5 Credit
16 9:00am
1ST AID/CPR/AED CERTIFICATION TRAINING 1 Credit
for talented individuals to teach skills, hobbies, and other subjects of interest. Join us today and help your coworkers discover new horizons!
INTERESTED?
Reach out to Director of Human
Resources Lauren Kourtsounis at lkourtsounis@bcc1898.com!
All staff instructors will receive credit for conducting classes, but must still complete the required credit categories as a participant.
17 10:00am
18 2:00pm
LIFE AS A RADIO DJ! 1 Credit
BASIC CAKE DECORATING 1 Credit
17 2:00pm
BCC GOVERNANCE .5 Credit
30 3:00pm
COOKING 101: THE PERFECT OMELET 1 Credit
REGISTER
TRACK YOUR CREDITS! PRINT OR SAVE TO YOUR COMPUTER
6
Seasons OF
GIVING ITEMS TO BE DROPPED OFF IN BREAK ROOMS
Non-Perishable Clothing Drive Food Drive January 2-31 St. Vincent DePaul
February 1-29 Feed the Children
7
Thank You! FOR A SUCCESSFUL 2023 HOLIDAY SEASON!
SANTA PARTY “The activities downstairs were so cute. You guys do an amazing job with this event. Our family had a blast!” “We loved the entire event and the build a reindeer was my son’s absolute favorite part and so cute! Thank you all so much for all you do!” FIRESIDE LUNCH “The pace allowed my guest and me to converse and enjoy each other’s company. I loved the piano playing in the background. My soup and dessert (we split both) were excellent. My entrée was very good and I appreciated the salad offerings on the menu. Merry Christmas!”
8
HOLIDAY DINNER BUFFETS “Always a home run and the food, theme and service were exceptional! The oysters were especially great and the pork belly brisket was over the top! Loved Steak Diane. Don’t know how you folks pull off wonderful events time after time! Merry Christmas!” “The staff was excellent! Everyone was smiling, helpful, engaged with us. Abby’s Santa jacket may have been better than Kent’s!” “We registered at the last minute and the staff/front desk worked so hard to make it possible for us to attend - had us a place in the Baltimore room which was so special! We absolutely loved the experience - a true highlight of the season!” CHAMPAGNE BRUNCH “Lydia, the pastry chef, made an entire dairy free cake for me. She deserves a lot of accolades. After all these events this was a first. Thank you!” “Thank you to our server Raquel, she was the best. As always thank you to Tyler, Brad, and Gio for always going above and beyond. My guests had the BEST day thanks to their exceptional service.” CHRISTMAS TO-GO “Top notch as usual! It was an incredible amount of food - the left overs were devoured as quickly as the first time around! Appreciate the attention to detail from the ordering process, to the confirmation, the delivery, and even the directions to ensure the meal was top notch. You hit the mark… again, and again, and again!” 9
BIRTHDAYS 1
Janu Catipay
Food & Beverage
18
Leticia Gomez Lainez
Culinary
1
Mya Mendoza
Food & Beverage
19
William Arguello
Food & Beverage
2
John Groh
Engineering
19
Lucas Donnelly
Food & Beverage
4
Brian Janishefski
Food & Beverage
19
Jane Partosa
Food & Beverage
4
Cathy Wagner
Grounds
20
Renard Bulls
Clubhouse Operations
5
Kyle Burke
Clubhouse Operations
22
Garrett Kalb
Clubhouse Operations
7
Brittany Lewis
Food & Beverage
24
Patricia Goss
Member Relations
10
Michael Tatum Jr
Culinary
24
Caroline Pogust
Events
11
Alexander Grib
Accounting
26
Monique Benedicto
Culinary
11
Ryan Moeller
Engineering
27
Laura Michel
Grounds
12
Christopher Allenbaugh
Golf
28
Brianne Boncaro
Administrative
14
Skyy Moorer
Food & Beverage
29
Allen Harrison
Clubhouse Operations
18
Charles Cordell
Clubhouse Operations
29
Fahimeh Nabavi
Culinary
18
Audrey Khwatenge
Culinary
31
Anupa Subedi
Accounting
ANNIVERSARIES
STAFF MILESTONES
Robert McClafferty
Clubhouse Operations
9
Rachel Upton
Communications
8
Cynthia Raebiger
Culinary
7
Rebecca Printen
Fitness
6
Ryan Moeller
Engineering
2
John Arnold
Grounds
1
Lainey Baer
Fitness
1
Dory Bittle
Food & Beverage
1
Tyler Clarke
Grounds
1
Bradley Freeman
Food & Beverage
1
Eric Jordan
Culinary
1
Michael Rowe
Accounting
1
10
David Loveman USPTA Professional Certification
DECEMBER NEW HIRES
Noah Bark
Joey Bolesta
Chauntaye Bruce
Kiersten Funderbuck
Greer Mcintosh
Berkeley Reddick
Justin Ritter
Brad Simons
Valerie Thompson
Tyler Voshell
Rohan Cauleechurn
Server Assistant
Server
Server
Server Assistant
Cook
Server Assistant
Culinary Extern
Valet
Server
Bartender
F&B J1 Intern
11