June Park & Farms 2024

PARK & FARMS TEAM

Madison Elena, Shantae Fauntleroy, Abby Michael, Jessica Noffsinger, Sydney O’Rourke, Vince Posterli, Brandi Rodriguez

GREENFOLDER STORIES

What sets Baltimore Country Club apart from other country clubs? Our people! Our staff members take every step to go above and beyond to accomplish our Simple Truth: Great People Make Favorite Places. Often, there are easy ways to make a positive impression on our members from saying happy birthday to congratulations on an award. However, not being afraid to make the big gestures is what distinguishes us.

We love sharing these stories of the Simple Truth! Submit your Simple Truth experience by filling out the Green Folder Stories form, located at the bottom of the Park & Farms email, in Park & Farms, the staff webpage, or scan the QR codes in the staff breakrooms. BCC encourages all members to submit their own or fellow staff members’ Green Folder Stories.

SUBMIT YOUR STORY

STAFF MEMBER OF THE YEAR

Fahimeh Nabavi, Garde-Manger

Fahimeh has been part of the BCC Team for the past 17 years and truly embodies our Simple Truth (Great People Make Favorite Places) every single day. Our Executive Chef Richard Jallet said that Fahimeh’s work ethic is the best that he has seen in his entire career. Fahimeh is a difference-maker in the kitchen with her remarkable creativity on cold food displays and her willingness to train the interns and lead by example. We are honored to have Fahimeh on our team and are proud to recognize all her hard work over the years.

MARCH STAFF MEMBER OF THE MONTH

Jenna Smith, Personal Coach/Group Exercise Instructor

Since joining the BCC Team over three years ago, Jenna has positively impacted our members’ fitness and wellness experience at Roland Park with fun yet challenging workouts, fitness challenges, and specialty classes. Our members enjoy working with Jenna, and her success has been shown her success has shown in her number of clients, increase in revenue, and member testimonials. She has a positive attitude and is a dedicated staff member who is proactive in improving BCC members’ fitness and wellness experience. We are lucky to have Jenna on our team and are thrilled to present her with this award.

WHAT IS BCC YOUNIVERSITY?

BCC YOUniversity is a continuing education program geared to promote personal and professional growth for all BCC staff.

STAFF REQUIREMENT

All year-round Full-time and Part-time staff are required to participate. Seasonal staff are welcome to attend with supervisor approval.

• Full-time staff are required to obtain a minimum of 4.5 credits within the fiscal year (March 1-February 28)

• Part-time staff will be required to obtain a minimum of 3 credits within the fiscal year (March 1-February 28)

• All new staff are required to take one BCC Basic History course

NO SHOW POLICY

.5 Credit deduction for not attending class without prior cancellation notice. To cancel your class, login to Sign-Up Genius or contact Lauren Kourtsounis at lkourtsounis@bcc1898.com

THE ART OF A SANDWICH CLASS IS FULL!

Year after year, people often find themselves in a fast food line or in the convenience store for a “Grab N’ Go” meal. Want to break that cycle with something that is just as easy to make at home? The Art of a Sandwich, taught by our F&B Director Erik Zmuidins, is a great opportunity to wow your guests (and your tummy) for a summer get together! Not only will you be walking away with the skills on the perfect sandwich, but you’ll learn how ingredients and flavors interact with each other so that you can apply it to your cooking!

JUNE 4 | 2:00PM | 1 CREDIT

FISHING BASICS

Did you miss the opportunity to participate in the Fishing Basics class last month? Your wishes have been granted! Noah Richard from the Engineering department is going to take us on a small field trip down the road to a pond that is perfect to reel in a catch! If you have a rod, please bring it along as there are limited quantities. Join us on a Friday morning to get some hooks wet!

JUNE 7 | 9:30AM | 1 CREDIT

MENTAL TOUGHNESS

As we swing into our busy season, it’s important to remind ourselves how strong, resilient, and most importantly, capable, we all are. Most people will not understand the capacity of their abilities until it is necessary to use them; why not be ahead of the curve in appreciating all that you bring to the table? Taught by a Navy Seal veteran, you will walk away with crucial information to ensure your success, no matter what path you take. At the end there will be free B12 shots for all attendees!

JUNE 12 | 10:00AM | 1

MINI SUCCULENT CENTERPIECES CLASS IS FULL! JUNE 18 | 2:00PM | 1 CREDIT BEEKEEPING 101 CLASS IS FULL! JUNE 25 | 2:00PM | 1 CREDIT

BECOME A CLASS INSTRUCTOR!

PERSONAL MEMBER

BCC 1 Credit 60min .5 credit 30-45 min

Do you ever find yourself wanting to bring your hobby to work? Let us help make that happen for you! If you have an interest and information on certain subjects, we would love to offer you a platform to speak on them. Teaching a class can be more enriching than attending as a student. Not only will your coworkers get to know you a bit more, you will be able to share unique insight and knowledge for them to keep. If you would like the opportunity to host a class, please contact Lauren Kourtsounis at lkourtsounis@bcc1898.com and we can start planning your course!

The Club will award Staff Members or family member* of Staff Member who have successfully completed at least 1 year of service, and who comply with the procedural and qualification requirements, with the cost of college tuition and fees. The recipient must be attending, or planning to attend, an accredited college or university. Staff Members are expected to attend courses on their own time, unless directed otherwise.

*Family member is defined as: spouse, child, stepchild, or child through adoption (proof of family relationship must be provided)

SCHOLARSHIP

Earning Your Degree? Earned

Your Degree?

The Club will award Staff Members who have successfully completed at least two (2) years of service, and who comply with the procedural and qualification requirements, with the cost of college loan repayments. The recipient must currently attend or have attended an accredited college or university.

recipients will be notified by July 15, 2024

Baltimore Country Club has partnered with Towson Mental Health to offer therapy services to employees. You can explore this page to find out more information about available therapists and a direct booking link to begin your mental health journey.

Baltimore Country Club has partnered with Towson Mental Health to offer therapy services to employees. You can explore this page to find out more information about available therapists and a direct booking link to begin your mental health journey.

New

Sessions will be available in three locations: Towson Mental Health, Telehealth & Baltimore Country Club.

Therapy BenefiT

Our Therapists

Our Therapists

Baltimore Country Club has partnered with Towson Mental Health to offer therapy services to Staff Members. Find out more information about available therapists, frequently asked questions, and a direct booking link to begin your mental health journey below.

ALYSSA GONZALEZ, LGPC

ALYSSA GONZALEZ, LGPC

SHE/HER/HERS

SHE/HER/HERS

ALYSSA GONZALEZ, LGPC

She | Her | Hers

If you are seeking support in understanding and improving your mental health, Alyssa may be a great match for you She offers empathetic guidance tailored to your unique needs, whether you are dealing with depression, anxiety, ADHD, grief, or embracing neurodivergence.

If you are seeking support in understanding and improving your mental health, Alyssa may be a great match for you. She offers empathetic guidance tailored to your unique needs, whether you are dealing with depression, anxiety, ADHD, grief, or embracing neurodivergence

If you are seeking support in understanding and improving your mental health, Alyssa may be a great match for you. She offers empathetic guidance tailored to your unique needs, whether you are dealing with depression, anxiety, ADHD, grief, or embracing neurodivergence

SCHEDULE subject to change

Sessions will be available in three locations: Towson Mental Health, Telehealth & Baltimore Country Club. Scan our QR code to visit our

Mondays | June 3, 10 | 11:00am

Wednesday, June 5 | 9:00am-11:00am Wednesday, June 12 | 10:30am-11:00am

HILLARY HOLLANDER, LMSW

HILLARY HOLLANDER, LMS

SHE/HER/HERS

SHE/HER/HERS

HILLARY HOLLANDER, LMSW

She | Her | Hers

If you're an adult navigating the complexities of mental health, Hill may be the perfect match for you. Whether you're struggling with depression, managing anxiety, addressing social anxiety, seeking support for eating disorders, or processing trauma, Hillary will be t to support you every step of the wa

If you're an adult navigating th complexities of mental health, may be the perfect match for y Whether you're struggling with depression, managing anxiety addressing social anxiety, seek support for eating disorders, or processing trauma, Hillary will to support you every step of th

If you’re an adult navigating the complexities of mental health, Hillary may be the perfect match for you. Whether you’re struggling with depression, managing anxiety, addressing social anxiety, seeking support for eating disorders, or processing trauma, Hillary will be there to support you every step of the way.

SCHEDULE subject to change

Scan our QR code to visit our dedicated BCC page with FAQs and book your first session!

Mondays | June 3, 17, 24 | 8:00pm

Mondays | June 10, 24 | 3:00pm

Tuesdays | June 11, 18 | 3:00pm-4:00pm

Tuesdays | June 11, 18, 25 | 8:00pm

Thursdays | June 6, 12, 20, 27 | 12:00pm-2:00pm

Fridays | June 7, 21 | 3:00pm-4:00pm

Sessions available at Towson Mental Health Cross Keys, BCC Five Farms Wellbeing Center, or via Telehealth

Password: BCC1898

EXPLORE BENEFIT

PASSWORD: BCC1898

If

you need help, ask. If you can help, give.

Helping Hands is an example of how BCC fosters a genuine approach to the modern working environment. Important keys to our culture are kindness, sincerity, and the extraordinary. The foundation is here because BCC understands that life can be unpredictable, and anything that hinders stability can absolutely affect your day to day life. With the help from generous Staff Members and Members of the Club who opt-in to donating to the fund, they are able to be a pillar of support for those who are seeking assistance. Whether it was an overwhelming season and you are unable to pay your electricity bill, you are finding it hard to put groceries on the table, or you got stuck with an unmanageable hospital bill, know that we are here for you. Helping Hands is a driving force in our mission here at the club, and we couldn’t do it without you.

HOW TO REQUEST ASSISTANCE

HOW YOU CAN HELP

CONTRIBUTE VIA PAYROLL

The organization is funded through voluntary staff member contributions that are tax deductible through our 501c3 status.

Contributions can be as low as $1 per pay period and can be adjusted at any time. This is a great way to help your coworkers that may find themselves in need of assistance.

If you would like to contribute, or are in need of assistance, please email helpinghand@bcc1898.com or contact any Helping Hands committee member.

COMMITTEE MEMBERS

Juanita Bayer, President

Chris Jeffers, Treasurer

Suzy Jewett, Secretary

Stephen Pletch, Vice President

Melissa Bowers

Rachel Upton

Email helpinghand@bcc1898.com to request and complete a Financial Assistance Request form. These may also be submitted to any committee member.

Once all necessary paperwork and documentation has been received, the committee members will discuss the request within 48 hours. The requesting staff member may also meet with the board if they so choose.

BCC Cares

Grab a co-worker or go on your own to these volunteer opportunities in and around the Baltimore area

AMERICAN RED CROSS DAT

On-Call Shifts Sunday-Saturday (8 hours weekly)

Disaster Action Teams provide 24-hour emergency response to local disasters, particularly house fires, ensuring that those affected have access to resources for basic necessities such as food, shelter and clothing. Must have reliable transportation

LEARN MORE

B&O RAIL OPERATIONS VOLUNTEER

Sunday-Saturday | 9:00am-1:00pm

Calling all history buffs, train enthusiasts, and engineers! We are eager to find like-minded individuals who share the same passion for history or civic involvement and want to commit to preserving the story of American Railroading and the B&O!

LEARN MORE

COCKEYSVILLE RAC

Sunday-Saturday | 2:00pm-9:00pm

The Cockeysville Recreation Activity Center (RAC) offers programs and activities in athletics, drop-in play, art, health and wellness, multicultural enrichment, nature and youth development.

COOKING & SEWING INSTRUCTIONS FOR TEEN GIRLS

Every Saturday | 12:00pm-3:00pm

Dayspring is seeking adult female professional women to volunteer as mentors in our BRIDGES program, a weekly book discussion, cooking, sewing, and mentoring program designed to support the personal growth and development of teen (middle and high school) girls.

LEARN MORE

DOG SITTER FOR REED’S RESCUE

Have you always wanted a dog but don’t have the time commit or travel too much? Here is your chance to take in a dog for a short stay! Volunteer to be a pet sitter or doggy hotel for when Reed’s Rescue foster parents have a vacation or need someone to watch their current foster pup! All supplies included.

GOOD SAMARITAN HOSPITAL - SUPPORTING PATIENTS

Sunday-Saturday | 9:00am-1:00pm or 10:00am-2:00pm

Help welcome and greet patients, visitors, and guests. Make crafts and bring comfort items to patients, play or sing soothing music, donate items to keep patients happy and engaged!

GROCERY SHOP FOR A NEIGHBOR IN NEED

Help your neighbor get the necessary groceries they need to remain aging in place. Meals on Wheels of Central Maryland needs volunteers to help with our Grocery Assistance program in Baltimore City and Baltimore County.

ROSE TO RECOVERY - VOLUNTEER FLORIST

Join The Rose to Recovery team, a volunteer led group seeking floral donations from local businesses. From those donations, volunteers create new arrangements for our patients! We take gently used, extra or leftover flowers and plants and re-purpose them for the good of our hospitalized patients.

LEARN MORE

LEARN MORE

LEARN MORE

LEARN MORE

LEARN MORE

MARYLAND UNITED WAY HELPLINE FOLLOW-UP CALLS

Ongoing until June 1, 2025

Assist the 211 Maryland Team by training to take helpline calls, or to follow up with 211 callers to learn outcomes, or to update resource information.

MEALS FOR HEALTH-IMPACTED FAMILIES

Hackerman-Patz House is a home away from home designed specifically for families facing short-term or extended stays while their loved ones received hospital care. We’d love to give the families staying in Hackerman-Patz House some home cooking. Number of guests vary, but typically have 10-12 family member at a time.

MEALS ON WHEELS

Monday-Friday | 10:30am-12:30pm

Meals on Wheels of Central Maryland is looking for volunteers to deliver meals to homebound individuals in their community! Delivering meals to homebound neighbors ensures that our clients can remain aging in place. We are looking for volunteers to deliver meals to the residents of Randallstown, Essex, Dundalk, Towso, Cockeysville and the surrounding neighborhoods.

SENIOR CENTERS

Sunday-Saturday | 8:00am-4:00pm

Volunteering at a senior center allows you to share your professional or personal skills in a rewarding work environment. Each year, over 2,200 individuals volunteer in County senior centers. As nonprofits, volunteers are critical to senior center operation

Call for Volunteers for first fruits farm

First Fruits Farms is a powerful force in our community, over 27 million pounds of our fresh produce has been harvested and distributed to food banks, shelters, schools, churches, and other organizations throughout Maryland and the MidAtlantic region. Come join this unique experience, and leave knowing that you helped better your community alongside your teammates.

LEARN MORE

LEARN MORE

INVEST IN YOURSELF

Did you know that BCC has partnered with Lifemed Institute to bring you discounted rates of their wellness spa services?

THEY OFFER A RANGE OF SERVICES INCLUDING

• IV Therapy

• Concierge Wellness Programs

• Peptide Programs

• EPAT Therapy

• Aesthetic Enhancement Services

• And more!

VIEW PRICING

WIN YOUR TICKETS!

BCC is offering four complimentary Orioles tickets to each home game, which can be yours to win! Tickets will be given out on a first-come, first-served basis. In the event of multiple requests, a lottery system will be utilized. Parking pass is included. Winners will be notified one week in advance.

Please note that staff members will not be compensated for attending the baseball game. If they choose to attend, they must either use their paid time off or attend the game while off the clock PLACE YOUR BID View Full Schedule Here!

SATURDAY JUNE 1 | 4:05PM TAMPA BAY RAYS

SUNDAY JUNE 2 | 1:35PM TAMPA BAY RAYS

TUESDAY JUNE 11 | 6:35PM ATLANTA BRAVES

WEDNESDAY JUNE 12 | 6:35PM ATLANTA BRAVES

THURSDAY JUNE 13 | 1:05PM ATLANTA BRAVES

FRIDAY JUNE 14 | 7:05PM PHILADELPHIA PHILLIES SATURDAY JUNE 15 | 4:05PM

JUNE 16 | 1:35PM

MONDAY JUNE 24 | 6:35PM

TUESDAY JUNE 25 | 6:35PM CLEVELAND GUARDIANS

FISCAL YEAR 2024-2025 MEMBER SATISFACTION GOAL:

Every quarter we will provide department & club wide updates on our Member Satisfaction score to keep us on track to reaching our goal of 93% average across all departments MEMBER FEEDBACK SURVEYS QUARTER 1 UPDATE

DiNiNG EXPERiENCE

92.7

90.7 CLUB EVENTS

98 RACQUETS

95 PRiVATE EVENTS

93 GOLF QUARTER 1 CLUB WIDE AVERAGE 92.7% Average across all departments

HOW IS MEMBER SATISFACTION MEASURED?

WHAT IS MEMBER SATISFACTION?

Member satisfaction is defined as a measurement that determines how happy members are with a club’s products, services, and capabilities.

After a purchase or experience in Dining, Golf, Racquets, Club Events, & Private Events, members receive a Happometer survey and rate their overall experience on a scale of 1 to 5. The results of this score are averaged amongst all surveys received and expressed as a percentage.

For the coming quarter, within your role, how can you help to create a positive impact on Member Experience? Although scores are collected for the mentioned member-facing departments, we all play an important role in contributing to Member Satisfaction. A member’s satisfaction can be impacted in a magnitude of ways; from the appearance of the grounds, to the greeting at the welcome house, to the friendliness of the valet/front desk, to the cleanliness of the clubhouse, to the accuracy of their bills or club communications and much more.

To: Alex Grib

Alex is extremely courteous and thoughtful to not only his team, but everyone that surrounds him. Whether it is cleaning a bin of dirty dishes, surprising people with the leftover flowers from Club events, or making sure to ask how your day is going, he never misses a beat.

From: Events

To: Carlos Ortiz

Every morning he is here for at least an hour, cleaning the place top to bottom, making sure to get every nook and cranny. When he leaves, the golf house is spotless and we couldn’t appreciate him more for how much he helps us every day.

Todas las mañanas está aquí al menos una hora, limpiando el lugar de arriba a abajo, asegurándose de llegar a todos los rincones. Cuando se va, la casa de golf está impecable y no pudimos apreciarlo. Más por lo mucho que nos ayuda cada día.

To: Sonam, Erik, and Jared

A huge thank you to Sonam, he is one of the fast and efficient helpers whenever we need fruit cut, and always with a smile on his face. Erik and Jared are consistently fast on their feet to jump behind the bar with us, or ask if we need any help from the rest of the F&B Team. Whenever we are busy, we know we are covered. Thank you for always being so proactive!

From: Bartending Crew

Kudos Korner is composed of different compliments or ‘kudos’ heard around the halls and sent to Staff Engagement Coordinator Madison Elena melena@bcc1898.com. This is to make sure that even if you haven’t heard it from a coworker directly, they are thinking of you! There’s a lot of gratitude to be spread. Thank you for all that you do!

To: Tim Kennelly & Cathy Wagner

From: Golf

Tim and Cathy are great examples of the selfless leaders we have here at BCC. They are always looking for ways to improve the working day of their people, keeping each individual in mind as they make plans for the future of Golf & Grounds Maintenance.

From: Accounting

6 YEARS

IN A ROW!

For a sixth year in a row, Baltimore Country Club has been awarded as a Best Place to Work in Baltimore!

Q1 SURVEY WINNER

Jeremy Wortman, Golf Services

Stay tuned for the Q2 survey on July 5.

Thank you to all Staff Members for taking the time to provide valuable feedback!

The BCC Leadership Team is committed to providing positive and engaging experience for all Staff Members. It is important that we are meeting your expectations and making BCC one of your favorite places!

Jakub Solarski Tennis Intern

Laura Ruiz Tennis Intern

Mikhail Potgieter Server

Justin Watton Bartender

Zoe Ognibene Server

Jordan Watton Bartender

Liana Dolley Server

Charlie Klug Golf Intern

Claudia Engle Hostess

James Rauss Culinary Intern

Ryan Smith Seasonal Golf Professional

Spenser Stevens Golf Intern

Adam Bowe International Bartender

Juanita Visagie International Server