INSIDE ACCOUNT: MESSICK’S PARTS
Day in the Life of a Parts Technician Kurt Ebersole unit is down, and others where the customer is preparing for the season ahead of time. One of the most important things I’ve learned is the need to be a good listener, and to ask questions, both are essential to provide the best solution for the customer. Whether it’s just a simple part that is needed, or addressing a situation where we did not provide the service promised and expected, it is my job to make sure the customer, at the end of their transaction, feels they are valued, and were provided with exceptional service.
As a parts technician at Messick’s, my job involves a variety of tasks. These tasks include answering phones and emails, helping walk in customers, looking up parts, picking orders, and keeping our showroom clean and well stocked. Much of the day is spent problem solving. Whether answering the phone or working with a customer face to face, the challenge is deciphering what our customer is looking for. At times parts terminology varies from the customer to the parts catalog, which can be challenging. There are situations where a customer’s
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Maxxima LED Work Lights $39.99 $46.42
$47.99 $53.92
MWL-20
MWL-42
Mini Square 4 LED 1,000 Lumen
Rectangular 16 LED 2,100 Lumen
$24.99 $28.42
$47.99 $53.92
$47.99 $53.92
MWL-45
MWL-41
MWL-43
Mini Square 4 LED 750 Lumen
Round 16 LED 2,100 Lumen
Square 16 LED 2,100 Lumen
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Lincoln Grease Guns Model 1262 12V Lithium Ion Battery-Driven Grease Gun
$249
$219 WWW.MESSICKS.COM
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Field Ready Batteries OF
Model 1888 20V Lithium Ion Battery-Driven Grease Gun
$419
$369 *Parts pricing good through 1/27/24
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18 month free replacement warranty* High CCA’s & reserve cap. Heavy duty grids & reserve cap. Plates anchored with hot melt for high vibration applications Manufactured in the USA
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