Brain Power

MARCH'S SPECIAL EDITION: TRADE SHOW 2023

By James Combs, Education and Social Media

Coordinator

This month’s education article is a special version focused on our upcoming trade show education! We are going to have some of the top local talent bringing you the most pressing topics. We have sessions for leasing, maintenance, management, and everything in between.

Below you are going to find all the latest upcoming opportunities to grow your education. Education strives to be reflective of our member’s needs. We are always listening to feedback from our members and looking for new ideas all the time. If there are topics or material that you would love to see offered please reach out to james@ gcnkaa.org.

ue to shift every day. At a time when the next generation of leaders is growing into their role, in many ways, it’s never been a more complicated time to be a manager. With staffing challenges remaining among the industry’s top concerns, it’s critical that we evolve our approach. In this interactive session, we’ll discuss what it takes to recruit, develop, and empower the next generation of management, including hearing firsthand what expectations they have of the companies they join.

Presented by Stacy Holden

James Combs

TRADE

Show

Don’t miss out on all the great education that will be happening at the 2023 GCNKAA Trade Show! There will be something for everyone whether you are leasing, maintenance, property management, or anything in-between!

Date: March 14th, 2023

Education sessions take place from 1:30 pm through 5 pm.

Location: Sharonville Convention Center, 11355 Chester Rd, Cincinnati, OH 45246

The New Rules for Cultivating Tomorrow’s Leaders

The shape and state of the property management and real estate workforce have changed drastically in recent times and contin-

As the Apartment Turns

Preventing Soap Opera Drama in your Redec Program Prioritize the turn processes and consider consequences of repair vs. replacement. Set turn standards that meet company expectations resulting in successful move-ins and renewals.

Presented by Chris King-Dye

The Ritz or Motel 6? Where Does Your Customer Service Check In?

In today’s social media and technology driven world, many customer service touch points are being overlooked and forgotten. From a prospects’ first impressions to the residents’ very last day of living at your community, it’s time to refresh your customer service and provide the Five Star experience that will attract and retain residents while setting a new standard in your market!

Presented by Todd Hignite

Solving the disconnect between the property management industry and the maintenance professionals who support it

The times have changed but in many ways our industry has

Maintenance Seminars At The 2023 Trade Show

As The Apartment Turns

Presented by Chris

King-Dye

Preventing Soap Opera Drama in your Redec Program. Prioritize the turn processes and consider consequences of repair vs. replacement. Set turn standards that meet company expectations resulting in successful move-ins and renewals.

Solving The Disconnect Between The Property Management Industry And The Maintenance Professionals Who Support It

With Jered Sturm

TUESDAY, not, the result… We have a whole department, the maintenance department that can get divided from the rest of their on-site team. At times operating on what feels like an island, misunderstood, underappreciated, and unable to effectively report to those they report to. It’s time for a change and this session will overview proven ways for property management teams, and specifically the maintenance professionals within those teams to operate that will lessen that divide, reconnect departments, and establish the vital collaboration between on-site teams that produce amazing results.

The times have changed but in many ways our industry has not, the result… We have a whole department, the maintenance department that can get divided from the rest of their on-site team. At times operating on what feels like an island, misunderstood, underappreciated, and unable to effectively report to those they report to. It's time for a change and this session will overview proven ways for property management teams, and specifically the maintenance professionals within those teams to operate that will lessen that divide, reconnect departments, and establish the vital collaboration between on-site teams that produce amazing results.

Presented by Jered Sturm

The Impact of Automation & Technology on Screening

Multifamily housing is no stranger to the effects of fraud and it starts at the leasing doorstep. In response, many federal, state and local authorities have implemented legislation targeting fraudsters, but first you have to catch them. Let’s explore leasing then vs. now, and discuss if automation opened the doors for fraud. We’ll analyze old fraud and new fraud and how you can protect your communities. Gone are the days of relying solely on the results of a background check, but the tools for success are plentiful. We will discuss trending pitfalls and proactive measures that assist in mitigating company risks and reputation with a panel of industry experts.

Presented by Ali Kaid, Amber Taylor, Ashli Allen, Chrissie Valdini, Angela Lacy, & Lloyd Cobble

Unplug. Recharge. Conquer.

The multifamily housing industry is renowned for being a high-pressure environment, chock-full of challenging situations. One of those challenges being employee retention! From maximizing team performance, to managing owner expectations, to unimaginable resident interactions, it’s no wonder self-care is as relevant as it has ever been when it comes to retaining employees and providing a fulfilling workplace. Physical, emotional, and mental wellness are key components to achieve success in teams, ensure associate and resident satisfaction, and create maximum profitability. This session highlights your personal accountability for making wellness in the workplace a priority, and demonstrates the importance of creating a culture that promotes self-care for everyone!

Presented by Todd Hignite and Melissa Joy

INVOLVEMENT, SPONSORSHIP, QUESTIONS

If you are interested in getting involved with the Education or NextGen Committee and help plan all of the great education opportunities, join us for our monthly meetings! Contact james@ gcnkaa.org for details and invitations.

GCNKAA’s education and NextGen programs offer great exposure through sponsorship. Seminars and course modules can be sponsored for as little as $150 and comes with many benefits. Sponsorship funds help the association provide extra amenities to the attendees.