C O M PA N Y P R E S E N TAT I O N
since 1982
The administrative building of the Mikro+Polo Company, which is located on Zagrebťka cesta in Maribor and stretches over a total area of 6000 m².
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excellent values and business ethics. However, a company is only as good “ A great company,aswith its employees, and from this point of view, Mikro+Polo is an excellent choice.
”
SPEX CertiPrep, Metuchen, NJ, USA Mark Tutty, Project Manager for Europe
OUR COMPANY … 3
‌ IS SPECIAL At MIKRO+POLO Company, we have been following and realising our mission of solving every problem our customer might encounter in the experimental environment of their laboratory for almost 30 years.
MARKO PODGORNIK CEO
We have 100 employees who make sure that the link between more than 4000 customers on one side and 300 suppliers on the other is a successful one. We guarantee a high level of professionalism by employing 25 sales representatives, each of them having a university degree in various fields: chemistry, biochemistry, microbiology, health care, pharmacy, etc., who make over 9000 sales visits per year. We take particular pride in our own production of laboratory furniture with which we have equipped more than 1000 European laboratories. Since the establishment of the company, laboratories have been the main thread of our activities. This is also true today when we proudly claim to be the biggest and most important supplier to laboratories in Slovenia. Industry or academic, research or routine, in-vitro diagnostics or determining the environmental parameters - whatever the activity of the laboratory might be, Mikro+Polo is the right address to turn to with your inquiry.
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Our product line contains more than 500,000 products; 420,000 of these are presented and available in the first Slovenian web application (market.mikro-polo.si).
Our sales programme includes:
Of course, we also supply:
Laboratory chemicals, including reference
liquid handling and sampling.
materials.
Microscopy, including electron microscopy.
Water analysis products (including on-line measurement systems).
Laboratory equipment and consumables for
Chromatography consumables and accessories.
Analytical and measuring instruments.
Specific inventory for life science, especially
In-vitro diagnostics, especially related to infectious diseases, anticoagulant treatment monitoring, drug abuse and electrophoresis.
sample preparation and storage.
Microbiology.
General laboratory equipment: glass, plastics,
Histo/cytopathology equipment.
related to molecular biology and cell cultures.
Laboratory water preparation systems.
Personal and environmental protection products, including laboratory equipment washers.
We are sure that, by listing our biggest suppliers, you will be convinced about our level of expertise and experience: Merck, Leica Microsystems/Biosystems, Bruker, Thermo, BioMérieux, Qiagen, Hitachi High-Technologies, names that do not need further explanation.* Our motto »Your partner in the laboratory« really applies here! Come and try us out!
SALES GROWTH
NUMBER OF EMPLOYEES 5
* depends on sales territory
Socializing with business partners during the move to new, larger premises in 2005.
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three decades now, the Mikro+Polo Company is giving me everything a person might “ Forwantalmost from a job. Over the years, the organization of the company has continually upgraded, and
we are constantly facing new challenges, all of which helps us improve. I really enjoy my work each and every day, because I have co-workers, with whom I have great relationships, and with whom I create positive energy in the workplace. Therefore, the result simply cannot be absent.
”
Valerija Šlamberger, employed at Mikro+Polo for 25 years
AT MIKRO+POLO, WE ARE … 7
… DIFFERENT COMPLIMENTARY BREAKFAST
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meet every day for a complimentary “ co-workers breakfast and lunch within the company ”
WE DO THINGS OUR WAY
have always been a “ we company with original ideas -
among other things, we filmed a unique corporate video and issued a wall calendar
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COMPANY PARTIES
the end of the year, we “ atgather for a New Year’s party,
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WE COME FROM DIFFERENT PARTS OF THE WORLD we employ people from Slovenia, USA, Austria, France, and Bosnia and Herzegovina
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which always has an assigned theme; in the past, we partied as pirates, in the style of the 80s and the Orient, transformed into celebrities and much more
”
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FAMILY FRIENDLY ENTERPRISE
one of the first 18 companies in Slovenia “ as awarded with a Family Friendly Enterprise
certificate, we enable our employees, among other things, to bring their children to work
”
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… ADVANCED
ANIMALS IN THE WORKPLACE
can bring our pets to work, “ we who bring a lot of joy and positive energy in our work environment
”
UNLIMITED PAID LEAVE
can enjoy an unlimited number of days “ employees of paid leave; yes, truly unlimited number of days ”
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TEAM BUILDING
a year, our teams compete with one another in “ once various tasks; in recent years, we carried out a clash of tribes and a treasure hunt, just to name a few ”
“MIKROFON”
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publish a monthly internal newspaper called ‘Mikrofon’ “ we (Microphone), in which we share the most current matters of
the Company, travel, news, recipes, movie recommendations, tips for a healthy lifestyle, etc. with our co-workers
”
ANNUAL COMPANY TRIPS
year, the staff goes on a “ every company trip, whether it’s a trip
to adventurous Gardaland, going rafting on Neretva River or taking a boat trip on the Adriatic Sea
”
… CONNECTED
PALLET GARDEN
constructed our own pallet garden, “ we where we gladly spend a few minutes each day socializing, drinking coffee or tea, chatting or resting
”
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We equipped one of the most modern educational and research institutions in the field of medicine in Europe – Faculty of Medicine in Maribor – with technological equipment and modern laboratory furniture.
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are very satisfied with the Mikro+Polo Company. Professional advice often assists us “ Wewith selecting equipment and with a high-quality performance of our work. Such a level of cooperation can be an example, and we wish to maintain it in the future as well.
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Faculty of Medicine University of Ljubljana, Institute of Forensic Medicine Olga Balažic
OUR CUSTOMERS ARE … 15
THE FIRST INTERACTIVE CATALOGUE OF PRODUCTS WITH QR CODES
… OUR PASSION
catalogue, which is published only “ our by us in Slovenian ever since 1996, has become interactive; you can easily check the current stock, prices and availability of products at any given time with the help of QR codes
‘MARKET’ WEB APPLICATION
offer more than 420,000 products from “ we our product line on the ‘Market’; we have more
”
than 5000 registered users, more than 300 of whom order directly from their information system to ours, thereby avoiding the possibility of errors when placing orders and conserving precious time
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THE “ŠPAJZA” SERVICE
are the only one “ we in Slovenia who offer
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the “Špajza” service within the Market web application - a simple consignment storage, where the customers’ most needed products are automatically in stock
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WH AT S H AP P E N
IN
24 H O U R S? orders of chemicals placed by the customers are received 07:00
a driver leaves Maribor and drives to the central chemical storage in the German city of Schnelldorf
12:00
delivery notes for ordered chemicals from the central chemical storage in Germany are printed 14:00
order for the supplier is created and transferred into SAP program
delivery notes for chemicals are printed automatically and the goods are dispatched to the customers
goods arrive in the Mikro+Polo storage facility in Maribor
16:00
17:30
goods are packaged in the central chemical storage and collected by the driver
02:00
06:00
07:00
all transported chemicals are automatically transferred from the SAP of the supplier to SAP of Mikro+Polo
MIŠKO POLO MASCOT
designed a cute mascot “ we - laboratory mouse that represents the energy, love and passion for the laboratory environment
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ORDER TRACKING
provide 24/7 online monitoring of “ we the development of your order ”
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THE BIGGEST SUPPLIER FOR LABORATORIES IN SLOVENIA
provide integrated solutions “ we to cover the needs for all kinds of
laboratories - we are cooperating with world renowned manufacturers from around the world
”
VARIOUS CERTIFICATES
have acquired various certificates that “ we demonstrate the quality of our business ”
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OUR OWN SERVICE
… OUR CARE
the help of a skilled team of “ with service technicians, we ensure the smooth operation of devices throughout their lifespan, starting from the time of the installation onwards
”
ACCREDITED CALIBRATION LABORATORY
calibration laboratory, we perform “ intheouraccredited calibrations of temperature, chemical variables (pH, oxygen and conductivity) and humidity measuring equipment, all in accordance with the standard SIST EN ISO/IEC 17025:2005, Slovenian Accreditation Certificate No. LK-023
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SOCIAL NETWORKS
are present on social “ we networks Facebook, Twitter, LinkedIn and YouTube, where we share some interesting facts from various fields to our customers on a daily basis; we already have 18,000 followers in total
”
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THEY TRUST US
are a supplier for more than “ we 10.000 users in Slovenia; we are cooperating with the biggest companies and institutions in the field of pharmacy, medicine, economy, education, research, etc.
… OUR INSPIRATION ”
National Laboratory of Health, Environment and Food Krka - Pharmaceutical Company Lek - a Sandoz Company University Medical Centre: Ljubljana and Maribor National Institute of Public Health: Maribor, Celje, Koper, Novo mesto, Kranj and Murska Sobota General Hospital: Jesenice, Celje, Slovenj Gradec and Dr. Franc Derganc Nova Gorica Institute of Oncology Ljubljana Faculty of Medicine: Ljubljana and Maribor Faculty of Chemistry and Chemical Technology: Ljubljana and Maribor Institute of Chemistry Ljubljana Veterinary Faculty Ljubljana Jožef Stefan Institute University Clinic Golnik Institute of Pharmacy Ljubljana Kozmetika Afrodita Agricultural Institute Ljubljana Vodovod kanalizacija Ljubljana Frutarom Etol 20
Bia Separations Bosnalijek Hemofarm and many others
EVENTS FOR CUSTOMERS
organize social events for our “ we customers, usually during the world renowned Lent Festival, which takes place in Maribor every year
”
“
CUSTOMER REVIEWS as we are striving for a high level performance of services and a comprehensive support for our customers, we consider your opinion and satisfaction with our services very important
”
The laboratory furniture is great! The online store is charming, well-transparent and offers a lot of options for product search. Pečjak Bakery d.o.o., Trzin, Mojca Gostečnik You have been our business partner for many years. Professionalism, quality, quick response and willingness to help are the features of your team. Psychiatric hospital Ormož Jadranka Laura, Head of Laboratory
Mikro+Polo is a reliable company with whom we have been working for several years. I would especially like to compliment the sales representatives and service technicians. Faculty of Medicine University of Ljubljana, Institute of Cell Biology, Sanja Čabraja We chose your company based on your long-term experience, recommendations and high-level of professionalism. Cooperation with your company has brought us more than we expected. Atotech Slovenia d.d. dr. Marijana Rebernik, CEO I am very pleased with the current cooperation with your company. Your have a very pleasant staff, which is highly responsive and professional. Pivka d.d., Pivka Nataša Štefič, Quality Manager We have been successfully working with your company for a long time, and we are very satisfied with your work. I would especially like to compliment the professionalism of the service technicians, who are always quick to respond to our occasional problems. Public Utility Company Velenje Alenka Štramcar, Head of Laboratory
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For several years now, we support the international humanitarian project ÂťMirno morjeÂŤ (Tranquil Sea), which helps us provide to the most socially disadvantaged children their first experience with the sea, which they spend on a sailboat.
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I would like to compliment you on your active dissemination of chemistry, especially among the “ youth. You have significantly contributed to the fact that young people learn chemistry based on understanding. It means a lot to me, as a chemist, that you are so involved in this area. Thank you!
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Secondary School of Mining and Environmental Protection Velenje Tadej Jezernik, Student
SOCIAL RESPONSIBILITY … 23
successfully follow “ we the ideal of the future -
A PAPERLESS OFFICE;
we do not print anything within the company, except the documents we send to our customers
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… ENRICHES US year, we distribute “ every 20,000 FREE PERIODIC
TABLES OF ELEMENTS
to Slovenian primary schools
organize a contest for primary “ we school students called
CHEMISTRY RULES
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that has an enticing main prize - a complimentary end of the year trip
”
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the Pan-Slovenian cleaning action “ during LET’S CLEAN LABORATORIES we provide free removal and destruction of waste chemicals to our customers
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hand out “ we FREE LUNCHES
to socially disadvantaged families; we donated more than 900 complimentary warm meals
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participate in a Christmas “ we charity campaign
CHRISTMAS FOR ALL
during which we offer financial help to socially disadvantaged families
”
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Hygienicum – Austrian competence centre for food safety and industrial hygiene, laboratory for sensory analysis.
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We chose your company as a partner in designing and building of our laboratory. Your performance in designing and construction of the laboratory was outstanding in all respects: in terms of price, competence, services and time schedule. We are grateful for this partnership, which was one of the most important elements in our successful history of our new building.
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Hygienicum, Institute of Microbiology & Hygiene-Consulting, Graz, Austria Dr. Michael Stelz, CEO
WE LIKE TO DO THINGS … 27
are manufacturing FURNITURE for “ we microbiological, chemical, industrial, educational and other laboratories for more than 20 years ”
are proud of our own brand “ we of laboratory furniture
LAB INTERIOR,
which we showcased for the first time in 2014 at the Achema trade fair in Munich
”
… DIFFERENTLY 28
can colour “ we your laboratory
in 12 DIFFERENT COLOURS
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ADVANTAGES include laboratories tailored to our “ OUR customers, preparation of specific construction solutions and
taking into account the adaptations regarding the work process
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developed our own line of “ we FUME HOODS,
which we also used to equip an oil platform in the North Sea
”
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PRODUCT PORTFOLIO IS BROAD; we offer everything from laboratory “ OUR furniture systems, service spine systems, worktops for laboratory tables, load
bearing frames and mobile benches, storage units, fume hoods, local exhaust systems, and different practical accessories for an easier operation
”
naši proizvodi so certificirani “ vsi po EN STANDARDIH ”
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equipped more than 1000 laboratories in “ we 20 EUROPEAN COUNTRIES with our furniture
”
… BETTER offer an online 360° VIEW OF “ we LABORATORIES that we furnished with our products ”
have written and published OUR OWN “ we GUIDE on effective planning of a laboratory
” only install materials made by renowned “ we manufacturers, therefore, we offer a WARRANTY on the execution and the quality of furniture ” 31
The Old Bridge from the 16th century across the Neretva River in the city of Mostar, Bosnia and Herzegovina.
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It is my great pleasure to cooperate with your company and employees. Mikro+Polo has recognized its employees as the key resource, and on top of that, I always receive clear, accurate and timely information.
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EKOINSPEKT d.o.o. Bijeljina, Bosnia and Herzegovina Bratislav Todorović, Technical Director
REALIZING THE VISION OF … 33
TEAM
are constantly strengthening our team “ we in Sarajevo, which is already comprised of
8 members, 4 of which are knowledgeable sales representatives in various fields
”
… GROWTH TRAINING
regularly organize training events “ we in cooperation with our suppliers, which are attended by many participants connected with our customers
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SUCCESSFUL BUSINESS PRACTICES
are introducing the same business “ we practices in the market of Bosnia and 34
Herzegovina, as are used in Slovenia, which means that we carry out the same high quality sales and post-sales activities with our own service
”
TRADITIONAL CUISINE
will eat well and abundantly in “ you Bosnia and Herzegovina; the most
traditional foods are ‘burek’ and chevapcici, which you can enjoy anytime from early in morning until late at night
” NATURAL LANDMARKS
visiting Bosnia and “ while Herzegovina, you should not miss out on: the Neretva River, which is considered to be one of the coldest rivers in the world, and is also suitable for rafting, taking a stroll through the old part of Sarajevo – Baščaršija, where you will feel the touch of the Orient, and simultaneously experience four different religions, as well as hear their prayers
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OLYMPIC WINTER GAMES
1984, Sarajevo hosted the XIV “ inOlympic Winter Games, which were
attended by 998 men and 274 women, and the main mascot of the event was the legendary ‘Vučko’, whose main slogan was »Sarajevoooooooo«
”
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During the diagnostic tests by bioMĂŠrieux Company, more than 500,000 samples of human origin are processed per year, which is about the same as the number of visitors of the Postojna Cave in a year.
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the possibility to become a part of a similar company to yours “ Hats off to you, really, but is statistically smaller, here in Slovenia, than winning the lottery.
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comment left on Facebook Roman Svenšek, Podlehnik
WE TAKE STATISTICS … 37
collect goods from the central “ we chemical storage, which is located in
the German city of Schnelldorf, 250 TIMES A YEAR; we travel 385,000 km, which is the same as the distance between the Earth and the Moon
”
… SERIOUSLY sell 17,500 LITRES OF “ we MICROBIOLOGICAL CULTURE
MEDIA per year - the same amount of fuel would suffice for a Boeing 747 flight from Ljubljana to Stockholm
”
DISPATCH 33,000 “ we PACKAGES per year - if we would stack them one on top of the other, we would make a 9,000 meters high tower, thereby surpassing the height of Mount Everest
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”
answer 250+ “ we phone calls,
process 2,000+ electronic messages and 170+ customers’ orders, deliver 240+ bottles of chemicals and dispatch 190+ packages EVERY DAY
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WEBSITES have 400,000 “ our VISITS per year, which is almost the same as the population of Malta
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furnish “ we 10,000 m² OF
LABORATORIES per year, at home and abroad, which is more than the surface area of the Camp Nou stadium’s football field in Barcelona
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use 5,500 hours for “ we INSTALLATIONS AND REPAIRS
per year, which is more time than an average woman spends in her lifetime on changing clothes, doing make-up and showering
”
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Night panorama of Maribor, the second largest city in Slovenia and the “home� location of Mikro+Polo Company.
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you have quick response times, “ We were very pleased to work with your company, because you are flexible and consider our needs.
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Faculty of Medicine Ljubljana, Institute of Anatomy Nataša Pollak Kristl
OUR SMALL COUNTRY … 41
Slovenia’s capital, “ Ljubljana, received the title EUROPEAN GREEN CAPITAL in 2016 ”
is a LAND OF FORESTS “ Slovenia - forests cover more than 56 % of surface area ”
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BLED with its island has been attracting seekers “ LAKE of special beauty for centuries, and the castle on the cliff above the lake is considered to be one of the most beautiful wedding venues in Europe
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valley of emerald green “ the SOČA RIVER is considered to
be one of the most beautiful and best-preserved Alpine rivers
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POSTOJNA CAVE is the “ most visited karst cave in
Europe, which is connected to Predjama Castle, the largest cave castle in the world
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… IS GREEN PIRAN, a medieval town with picturesque “ architecture, where you will be charmed by romantic streets, palaces and unforgettable sunsets ”
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is the homeland of “ Slovenia Lipizzaner horses; we have the
OLDEST EUROPEAN STUD FARM in Lipica, where they are continuously breeding the same breed of horses since 1580
”
… IS BIG
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Avsenik’s song ‘Na Golici‘ is considered to be have the OLDEST VINE IN THE “ we “ Slavko one of the most recognizable polka songs and the WORLD, more than 400 years old, which is also entered into Guinness World Records book
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MOST PLAYED INSTRUMENTAL SONG IN THE WORLD, which has a staggering 600 cover songs
”
alpine skier Tina “ Slovenian Maze holds the RECORD
FOR OVERALL POINTS in the world cup, collected in one season - 2414 points
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is the home of “ Slovenia the TALLEST INDUSTRIAL
CHIMNEY IN EUROPE chimney of the Trbovlje Power Station is 362 meters tall
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mountain climber “ Slovenian and skier Davo Karničar
was the first in the world to CONTINUOUSLY SKI DOWN MOUNT EVEREST and also the highest peaks on all seven continents
”
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is the juncture point of FOUR “ Slovenia MAJOR GEOGRAPHICAL UNITS: the Mediterranean, Dinaric Alps, the Alps and the Pannonian Basin
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only country with LOVE IN “ the ITS NAME and the first country in the world that was declared a green destination as a whole
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… IS SPECIAL language is one of the most “ Slovenian ancient languages, the ONLY ONE IN THE 46
WORLD THAT USES DUAL FORM, and is actually the language of lovers
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First Lady “ USA’s MELANIA TRUMP comes from Slovenia, from Sevnica to be precise
”
“ PRESIDENT OF THE UNION
OF EUROPEAN FOOTBALL ASSOCIATIONS (UEFA) Aleksander Čeferin comes from Slovenia
”
football goalkeeper “ Slovenian Jan Oblak is the MOST 1923, Slovenian Friderik Pregl won “ ina NOBEL PRIZE IN CHEMISTRY for
discoveries in the field of chemical analysis
EXPENSIVE GOALKEEPER IN THE WORLD according to the CIES analysis (January 2017)
”
”
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C O M PA N Y M I L E S T O N E S 1982 - Beginning of coil production.
2007 - Acquisition of basic Family Friendly Enterprise Certificate. 2008 - Implementation of new SAP information system. 2008 - Expansion of business into the territory of Bosnia and Herzegovina. 2009 - Acquisition of AOE status.
VOJKO PODGORNIK
2009 - Shortening of delivery date for chemicals to 48 hours.
1983 - The first craft workshop for coil winding and transformer production. 1986 - Beginning of production of laboratory instruments and devices.
2010 - Acquisition of full Family Friendly Enterprise Certificate. 2011 - Ownership transformation of the company (company continues to be owned by family members).
1989 - Move to our first own premises. 1989 - Registration of the MIKRO+POLO Company. 1990 - Beginning of the sale of laboratory equipment and instruments. 1991 - Introduction of chemicals into the sales programme.
MARKO MATJAŽ TINA ANJA PODGORNIK PODGORNIK PODGORNIK URŠIČ
1992 - Expansion of the sales programme with diagnostic devices and reagents.
2011 - Environmentally conscious company - paperless business.
1992 - Beginning of cooperation with pharmaceutical companies Krka and Lek.
2012 - First Pan-Slovenian cleaning action “Clean Slovenia clean laboratories.”
1996 - Publishing of our first catalogue of laboratory instruments, equipment and chemicals.
2013 - Publishing of the first interactive catalogue of products for laboratories.
1998 - Beginning of consulting and furnishing of laboratories.
2013 - SAP information system CRM upgrade.
1999 - Acquisition of ISO 9001 certificate.
2014 - Registration of the LAB INTERIOR Company.
2005 - Move to new business premises.
2015 - Independent participation at the ACHEMA trade fair.
2006 - Accreditation of own calibration laboratory.
2016 - Filming of our company’s first corporate video.
STRUCTURE OF CUSTOMERS SCHOOLS
PHARMACY INDUSTRY
HEALTH CARE
INSTITUTES OTHER
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EDITION 06/2017
IF YOU’RE GOOD, YOU’RE GOOD!
MIKRO+POLO HEAD OFFICE Mikro+Polo d.o.o. Zagrebška cesta 22 SI-2000 Maribor T +386 2 614 33 00 F +386 2 614 33 20 E podpora@mikro-polo.si W www.mikro-polo.si
MIKRO+POLO REPRESENTATION IN BH Mikro+Polo d.o.o. Kolodvorska 11a BH-71000 Sarajevo T +387 33 976 960 F +387 33 976 969 E bih@mikro-polo.com W www.mikro-polo.com
LAB INTERIOR HEADQUARTERS Lab Interior GmbH Hirsch-Gereuth Straße 32 D-81369 München T +386 2 614 33 33 F +386 2 614 33 20 E info@labinterior.de W www.labinterior.de
LAB INTERIOR SALES AND PRODUCTION Lab Interior d.o.o. Zagrebška cesta 22 SI-2000 Maribor T +386 2 614 33 33 F +386 2 614 33 20 E info@labinterior.si W www.labinterior.eu