COMPANY PROFILE
W E LC O M E T O T H E W O R L D O F L A B O R AT O R I E S
COMPANY At MIKRO+POLO, we have been following and realizing our mission of solving every problem our customer might encounter in the experimental environment of their laboratory for more than 25 years now. We have 75 employees who make sure that the link between more than 4000 buyers on one side and 300 suppliers on the other is a successful one. A high level of professional competence is achieved by employing 25 sales representatives, each of them having a university degree in various fields: Chemistry, Biochemistry, Microbiology, Health care, Pharmacy etc. who make over 9000 sales visits per year. Our product line contains more than 500.000 products; almost 350.000 of these are respresented and available in the first laboratory web application in Slovenian (market.mikro-polo.si). We take particular pride in our own manufacture of laboratory furniture with which we have equipped more than 400 laboratories in Slovenia, Austria, Croatia, Bosnia and Herzegovina, Bulgaria, Russia, and other countries around the globe. 2
Our motto ÂťYour partner in the laboratoryÂŤ really applies here! Come and try us out!
Marko Podgornik CEO
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DID YOU KNOW? Our own catalogue first issued in 1996 is now interactive. You can use the QR codes to instantly check the current status in our warehouse.
SALES GROWTH
NUMBER OF EMPLOYEES
THEY TRUST US National Laboratory of Health, Environment and Food Krka - Pharmaceutical Company Lek - a Sandoz Company University Medical Centre: Ljubljana and Maribor Institute of Public Health: Maribor, Celje, Koper, Novo mesto, Kranj and Murska Sobota General Hospital: Jesenice, Celje, Slovenj Gradec and Dr. Franc Derganc Nova Gorica Institute of Oncology Faculty of Medicine: Ljubljana and Maribor Faculty of Chemistry and Chemical Technology: Ljubljana and Maribor Institute of Chemistry Ljubljana Veterinary Faculty Ljubljana Jo탑ef Stefan Institute Golnik Hospital Institute of Pharmacy Ljubljana Kozmetika Afrodita Agricultural Institute Ljubljana Vodovod kanalizacija Ljubljana Frutarom Etol Bia Separations Bosnalijek Hemofarm and many others
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DID YOU KNOW? We follow the green philosophy - we are approaching the ideal future of a paperless office.
CERTIFICATES
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QUALITY CERTIFICATE
We obtained the Certificate of Quality as early as 1999.
TRACE CERTIFICATE
We comply with high standards of corporate culture and ethics.
FAMILY FRIENDLY COMPANY
We belong to the first 18 companies in Slovenia that obtained a full certificate.
ACCREDITATION CERTIFICATE
This certificate validates that our calibration laboratory is in compliance with the requirements of the standard SIST EN ISO/IEC 17025:2005.
EUROPEAN STANDARD
We have obtained certificate of compliance for Laboratory Furniture.
EUROPEAN STANDARD
We have obtained certificate of compliance for Laboratory Worktops.
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DID YOU KNOW? We participate in humanitarian projects and help children from disadvantaged backgrounds.
COMPANY’S MILESTONES The company was created from two successful firms: MIKRO - a manufacturer of processing and pool equipment, POLO - a manufacturer of laboratory equipment. Over the years of the company’s operation, we have developed our own programme of laboratory and processing equipment, accessories and chemicals for development, research, and diagnostic laboratories, apparatus manufacturing, design and execution of laboratory construction works, laboratory furniture manufacturing, and full servicing and validation of apparatuses and equipment sold. Beginning of spool production. 1982
1983
1986 8
The first craft workshop for spool winding and transformer production. Beginning of the production of laboratory instruments and devices. Move to our first own premises.
1989 Registration of the MIKRO+POLO Company. 1989
1990
1991
1992
1992
1996
1998
Beginning of the sale of laboratory equipment and instruments. Introduction of chemicals into sales programme. Completion of the sales programme with diagnostic devices and reagents. Beginning of cooperation with pharmaceutical companies Krka d.d. and Lek d.d.. Drafting of our first catalogue of laboratory instruments, equipment and chemicals. Beginning of consulting and furnishing of laboratories.
Acquisition of ISO 9001 certificate. 1999 Move to new business premises. 2005 Accreditation of own calibration laboratory. 2006 Acquisition of Family Friendly Company partial certification. 2007 Implementation of new SAP information system. 2008
2008
Expansion of business into the territory of Bosnia and Herzegovina. Acquisition of AOE status.
2009 Shortening of delivery date for chemicals to 48 hours. 2009 Acquisition of Family Friendly Company full certification. 2010
2011
Ownership transformation (company continues to be owned by family members). Eco-conscious company - paperless business.
2011
2012
The first pan-Slovenian cleaning action “Clean Slovenia - clean laboratories�.
2013
Edition of the first interactive catalogue of products for laboratories. SAP information system CRM upgrade.
2013 Registration of the LAB INTERIOR company. 2014 Independent participation on the ACHEMA fair trade. 2015
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LABORATORY PROGRAMME Since the very beginning, laboratories have been the major axis of our activities. This is also true today when we proudly claim to be the biggest and most important supplier to laboratories in Slovenia. Research or routine, material or life science, in-vitro diagnostic or environmental, industry or academic - whatever the activity of the laboratory might be, Mikro+Polo is the first address to turn to with your inquiry. We provide integrated solutions to cover almost every need in any kind of a laboratory, cooperating with the world's most renown producers from Europe, USA and Japan. Our main strengths are:
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Laboratory chemicals, including reference materials. Microscopy, including electron microscopy. Microbiology. Water analysis (including on-line measurement systems). In-vitro diagnostics, especially related to infective diseases, anticoagulant treatment monitoring, drugs of abuse and electrophoresys. Histo/cytopatology equipment.
Of course, we also supply:
General labware: glass, plastics, liquid handling and sampling products. Laboratory equipment and consumables for sample preparation and storage. Chromatography consumables and accessories. Analytical instrumentation and measuring instruments. Specific inventory for life science, especially molecular biology and cell culture related. Laboratory water preparation systems. Personal and environmental hygiene protection products, including labware washers.
We are sure that, by listing only five of our partners, you will be convinced about the level of expertise that we provide. Sigma-Aldrich, Leica Microsystems/Biosystems, Bruker, Thermo, BioMérieux: names that do not need further explanation.
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DID YOU KNOW? We ensure an amazing delivery time for over 200.000 chemicals, which are delivered to our warehouse the same day.
Accredited Calibration Laboratory At Mikro+Polo, we have our own accredited calibration laboratory at our disposal. Accreditation means determining and recognizing the technical competence of a laboratory on the basis of known criteria, i.e. standards and amendments. Demonstration of that can be recognized in the Slovenian accreditation certificate. We provide the following calibration services: ACCREDITED CALIBRATIONS Performed according to the requirements of the SIST EN ISO/IEC 17025:2005, Slovenian Accreditation Certificate No. LK-023: TEMPERATURE CALIBRATION Temperature calibration is performed by the method of comparison, in the range of -30 °C to +280 °C for: liquid-in-glass thermometers, self-indicating thermometers, thermostatic chambers, freezers, sterilizers, temperature chambers, water baths, autoclaves (the range of -30 °C to +150 °C).
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CHEMICAL VARIABLE CALIBRATIONS WITH SIMULATION Chemical variable calibrations are performed by the method of comparison, without using a probe, by a SKL2 simulator for: pH measuring equipment, oxygen concentration measuring equipment, conductivity measuring equipment.
CALIBRATION OF HUMIDITY MEASURING EQUIPMENT within the range of 10 % to 95 %, temperature calibration using the PL.KP-6 procedure.
NON-ACCREDITED CALIBRATIONS: CO₂ INCUBATORS CALIBRATIONS. PHOTOMETERS AND REFRACTOMETERS CALIBRATIONS. PIPETTES CALIBRATIONS. OXITOP HEADS CALIBRATIONS. TROMBOTRACKS CALIBRATIONS. LAMINARS CALIBRATIONS.
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DID YOU KNOW? When despatching, we used 47.5 km of adhesive tape, which would be enough to tape the Ljubljana ring road 1.5 times.
SERVICE Our primary goal is to solve your problems and thereby make sure the work in your organisation runs smoothly. Quality support and post-sales activities for the duration of the entire lifespan of apparatuses contributes to greater customer satisfaction as service support is very important and comparable in terms of value to any product. We offer the following services:
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Installations (installing and dismantling apparatuses and equipment). Regular and extraordinary equipment maintenance. Setting parameters and modifications. Dismantling discarded apparatuses and equipment. Equipment functioning demonstrations (at your choice). Service equipment made by other manufacturers, which has not been purchased from us.
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DID YOU KNOW? Annually we spent more hours for installation and repairs than an average woman would spend in dressing, makeup and shower in her lifetime.
e-business MARKET WEB APPLICATION 24/7 web access to: More than 3.900 products from the MIKRO+POLO catalogue. More than 340.000 products of the producer SIGMA-ALDRICH. More than 26.000 CARL ROTH products. Information on stock, instructions for use of products, brochures and video clips. We provide: 3 % discount on web purchases for the entire product range. From inquiry to offer in just 30 minutes.
E-CONTRACTS The Market web application enables ordering of products which are subject to public tenders, annual offers, special contracts or products for which special prices have been agreed upon.
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THE “ŠPAJZA” SERVICE “Špajza” is a simple consignment storage containing products that are key to uninterrupted everyday work. The product range is unlimited. By including the “Špajza” service, the products are automatically in stock. You will receive the invoice upon use of the products, so there is no need for stock financing. Because all products in “Špajza” have a guaranteed minimum 3 % discount, the total amount on the invoice will be lower.
SHIPMENT TRACKING We provide 24/7 real-time shipment tracking.
market.mikro-polo.si
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DID YOU KNOW? You can find us on Social Media Facebook, Twitter, LinkedIn and YouTube.
FURNITURE MANUFACTURING Our goal is to have fully satisfied customers. This we achieve with the holistic approach in the process of: Consulting. Planning. Delivery and installation (including turnkey solutions). After sales service.
We deliver in install:
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Laboratory furniture. Fume hoods. Local ventilation and airflow systems. Ventilated metal fire-resistant cabinets for storage of chemicals and gases. Ventilated storage cabinets for acids and bases. Ecological assemblies (filters, local neutralisation devices, etc.). Eye washes, stand-up showers and other technological elements. Ventilation and airflow pipelines. Ventilation and airflow regulation.
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DID YOU KNOW? In 2015 we have equipped laboratories with worktops in a total length of 1.700 m. A garden snail would need 4 days to overcome this distance.
FURNITURE MANUFACTURING Our new furniture system LAB INTERIOR is designed specifically for use in laboratories and is made in line with modern standards and guidelines applicable to such equipment in Europe. The system is focused on modularity, flexibility, and security. Combination of installed and carefully selected components of wood, steel and aluminium, provide a high level of stability and aesthetics. LAB INTERIOR laboratory furniture system is designed to fully meet your needs and to make your laboratory interior a flexible, safe and visually pleasant working environment. A team of experts with more than 20 years of experience is constantly working on a single mission, to improve, develop and to provide you complete solutions for your laboratory. All LAB INTERIOR equipment is a subject to constant improvements and testing according European quality standards.
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www.labinterior.de
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DID YOU KNOW? The Norwegian oil platform in the North Sea has been equipped with fume hoods of our own design and production.
FURNITURE MANUFACTURING Today we have vast expertise and technical knowledge. If we add to that the wealth of experience and the almost unlimited number of new ideas, we will seek solutions for impossible challenges as well. We are glad that with our furniture we can satisfy a customer who is that demanding. So far, we have equipped over 500 laboratories of various purposes, levels of demands and sizes. Our references include chemical laboratories, microbiological laboratories in the health care system, control laboratories in the industry and huge research laboratories in institutes.
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Customers who work with our furniture for years get back to us. We are proud that they are satisfied with our products and that they choose us again to equip a new or renovate a run-down laboratory. Our solutions reflect your and our ideas, words and actions. We are proud to be trusted by numerous institutions and reputable domestic and foreign companies to install our furniture at all stages - planning, design, implementation, maintenance and servicing.
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UMER STRUCTUR T S E CO SCHOOLS
PHARMACY INDUSTRY
HEALTH institutes others
HEADQUARTERS Mikro+Polo d.o.o. Zagrebška cesta 22 SI-2000 Maribor T +386 2 614 33 00 F +386 2 614 33 20 E info@mikro-polo.si w www.mikro-polo.si
LABORATORY FURNITURE Lab Interior GmbH Hirsch-Gereuth Straße 32 D-81369 München T +386 2 614 33 33 F +386 2 614 33 20 E info@labinterior.de w www.labinterior.de
Edition March 2016
REPRESENTATIVE OFFICE BH Mikro+Polo d.o.o. Kolodvorska 11a BH-71000 Sarajevo T +387 33 976 960 F +387 33 976 969 E bih@mikro-polo.com w www.mikro-polo.com