Semestre Septiembre 2019-Enero 2020 aaaaa
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Contenido Universidad Técnica de Ambato ................................................................................................ 3 Misión ......................................................................................................................................... 3 Visión .......................................................................................................................................... 3 Facultad de Ciencias Humanas y de la Eduación ....................................................................... 3 Misión ......................................................................................................................................... 3 Visión .......................................................................................................................................... 3 Perfil de Egreso........................................................................................................................... 4 1.
Trabajo Colaborativo........................................................................................................... 7
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Trabajo Práctico ................................................................................................................ 31
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Trabajo Autónomo ............................................................................................................ 47
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Proyecto Integrador de Saberes (PIS) ............................................................................... 55
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Prácticas Preprofesionales ................................................................................................ 61
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Reflexión ........................................................................................................................... 62
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Autor: Naranjo Milton
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Universidad Técnica de Ambato Misión Formar profesionales líderes competentes, con visión humanista y pensamiento crítico a través de la Docencia, la Investigación y la Vinculación, que apliquen, promuevan y difundan el conocimiento respondiendo a las necesidades del país.
Visión La Universidad Técnica de Ambato por sus niveles de excelencia se constituirá como un centro de formación superior con liderazgo y proyección nacional e internacional.
Facultad de Ciencias Humanas y de la Educación Misión “Formar profesionales íntegros de tercero y cuarto nivel en Ciencias Humanas y de la Educación, con bases científicas y tecnológicas, para el desempeño competente en procesos educacionales y de desarrollo del ser humano, a través del ejercicio de la investigación y vinculación con la colectividad, que respondan a los requerimientos del entorno sociocultural.”.
Visión “La Facultad de Ciencias Humanas y de la Educación se constituirá en una institución de educación superior que garantiza la sustentabilidad y sostenibilidad en la formación de líderes profesionales, que transforman el contexto social en el área humanística y educativa del país, mediante la investigación científica y la práctica tecnológica, bajo principios éticos, políticos y culturales, que promuevan la calidad de vida y bienestar de los ecuatorianos.” Aaaaa
Autor: Naranjo Milton
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Sílabo https://utaedumy.sharepoint.com/:f:/g/personal/albaphernandezf_uta_edu_ec/EqdC38jZdYZEv_XmyTA2o 6sBicS3WwnPL6JqEZPatXqTXw?e=HddTrb
Programa Analítico https://utaedumy.sharepoint.com/:f:/g/personal/albaphernandezf_uta_edu_ec/EqN45GTN5idCk6ieimoDjH UBk1mH3Uz5OavwxA1mfueXUw?e=Y4mFZE
Guías PAE No Aplica
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Perfil de Egreso PERFIL DE EGRESO DE LA CARRERA El objetivo de esta propuesta es la sólida formación de un profesional universitario pro activo y flexible con una alta capacidad de adaptarse a los constantes cambios que marcan las mega tendencias del turismo y la hotelería. Además, que posea sólidos conocimientos, capacidades y habilidades generales y técnicas para:
La administración y operación de empresas turísticas y hoteleras orientadas a la alta calidad; para la realización de diagnósticos, planificación y coordinación de actividades turísticas.
El impulso del desarrollo de la actividad en relación con el entorno relacionado con un turismo ambientalmente sustentable que tienda a proteger y mejorar los recursos y las oportunidades futuras de uso de los mismos.
El desarrollo de nuevos productos turísticos temáticos e innovadores. la implementación de programas de calidad en empresas y destinos turísticos.
A su vez, está formado para desempeñarse en la actividad académica donde podrá investigar, ejecutar y evaluar propuestas y proyectos en el área de su competencia, ejercer la docencia y desempeñarse en los ámbitos de la gestión educativa.
En líneas generales, poseerá una sólida formación y tendrá conocimientos sobre:
Las teorías y principios de la organización y administración de empresas aplicados al sector de la hotelería, el turismo, y actividades afines a los servicios de hospitalidad orientadas a la alta calidad.
Las teorías y avances en las disciplinas aplicables a los procesos y formas organizativas del servicio de la hotelería, el turismo y la hospitalidad en general (rediseño de procesos, calidad total, cultura organizacional, liderazgo y gerencia)
Elementos metodológicos sobre el desarrollo de la aplicación de herramientas en planificación y dirección estratégica.
Elementos para definir políticas de comercialización eficientes.
Metodología para el análisis y formulación de proyectos de inversión en la actividad.
El desarrollo de ideas y la creación de emprendimientos turísticos y hoteleros.
La gestión de las nuevas tecnologías y su impacto en la estructura en la hotelería, el turismo y la hospitalidad en general.
Los principios y metodología de la investigación aplicada a la disciplina.
Las principales características del espacio territorial y su inclusión en los circuitos turísticos.
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A más de las competencias mencionadas es importante diferenciar entre el sector turístico del hotelero para lo cual se describen las competencias por especialidades, es importante destacar que el egresado estará en capacidad de desempeñarse en cualquiera de las dos disciplinas. ÁREA DE TURISMO
Gestionar las áreas funcionales de una empresa turística con base en sus competencias profesionales.
Elaborar paquetes turísticos sobre la base de conocimientos del tráfico aéreo, contabilidad y técnicas de Guianza.
Desarrollar destrezas creativas, innovadoras y de liderazgo para promover paquetes turísticos nacionales.
Conocer el manejo administrativo y operacional de las diferentes áreas de las agencias de viajes, operadoras, aeropuertos y aerolíneas.
Estar en capacidad de administrar su propia micro empresa turística.
Organizar, coordinar y operar las actividades relacionadas con el turismo de aventura y turismo ecológico.
Aplicar técnicas de Guianza de acuerdo con las diferentes necesidades del cliente.
Garantizar la protección y conservación del medio ambiente.
Dominar el conocimiento de la ecología y áreas naturales del Ecuador.
Cuidar la integridad física y salud de los turistas a su cargo.
Crear y mantener ambientes de confianza, amistad y amabilidad hacia los clientes.
Dominar de forma eficiente el idioma extranjero para una mejor comunicación con el turista.
ÁREA DE HOTELERÍA
Gestionar las áreas funcionales de una empresa hotelera.
Conocer los procesos de planificación, organización, dirección y control administrativo de los diferentes establecimientos de alojamiento.
Desempeñarse en los niveles operacionales y de coordinación de acuerdo a la orientación de los niveles medios y las políticas empresariales.
Conocer los procedimientos adecuados para una correcta aplicación de la auditoría hotelera.
Dominar las técnicas de costeo y presupuesto inherentes a la administración hotelera.
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Trabajo Colaborativo_
PRIMER PARCIAL LEARNING OUTCOME 1 _ 01/10/2019
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Links: https://www.youtube.com/watch?v=m8M8iplqenE&feature=youtu.be Aaaaa
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THE JOBS IN A HOTEL The hotel company is characterized by the provision of a set of clearly differentiated services mainly dedicated to accommodation and catering activities. These companies offer a wide variety of services, combinable with each other, completely heterogeneous and mostly intangible. This main characteristic of the hotels implies the need for a thorough calculation of the costs incurred for a thorough knowledge of their management in order to improve the decision-making process. On the other hand, a large part of the clients are guided many times by the appearance of the organizations and the quality of the service. Most service companies do not consider this fact, since the customer is part of the service and that success or failure depends on their ability to respond efficiently and effectively to the varied and demanding needs of customers, same as today at present they are very changing. For this reason, it is important to take into account the changes that are constantly occurring in the country and the world and thus, know what people demand and seek to get their attention and sell service. (Huescar, 2015). Positions and functions performed within the hotel. GENERAL MANAGER He has the responsibility of the administration of the hotel and is usually the one who rests the success or financial failure of the hotel; You always have the authority to establish general policies for your operation. Defines, interprets, applies and improves policies established by management and requires functional knowledge of all phases of the hotel operation. Its function is to gather the team that will help you manage the Hotel. (Cruz, 2018) WAITRESS The waitress is the person who is in charge of the department and has the obligation to take care of the conservation of the furniture, of the linen (in case it exists), of the cleaning products and of the material and the utensils that are used In day to day. He is the person in charge of organizing and planning all the work, for this he must establish standardized plans and work methods to carry out the tasks in the fastest and most efficient way possible. For this organization, the waitress meets early in the morning with all the floor and cleaning staff and distributes the work according to the occupation listings provided by the reception department. (Santander, 2018) Aaaaa
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RECEPTION He is responsible for executing all the functions entrusted to him within his turn. The night receptionist also has the power to make decisions in the absence of the director and is responsible for making the closures and the balance of production Represents one of the basic pillars where the business is supported, it is the neurological center of the hotel. (Ferrer, 2016) BUTTONS Customer service and attention, access control and transit of messages, luggage and information, delivery and receipt of rooms. (Ferrer, 2016) HEAD OF FOOD & DRINKS He directs a department that also interferes in the relations with guests, the staff at his command is responsible for the restaurant service and comes into contact not only with the guests but with the public in general who uses the facilities, this boss has a great responsibility at your expense and is to maintain that link between the palate of the users and the hotel, this department must be very clean and attentive. (Gândara, 2016) WAITER It is the base of the dining brigade and is the person specially responsible for making the assemblies, carrying and bringing the different elements from the kitchen or office to the dining room and vice versa. (Loreto, 2015) MAINTENANCE It is responsible for plumbing, electricity, simple repairs and maintenance of the gardens. In a hotel, the manager can perform simple maintenance routines and hire electricians or plumbers for extraordinary repairs. (Meza, 2016)
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Bibliografía Cruz, E. (January- July de 2018). Typological Characterization of Los Ríos Province, Ecuador, Hotel Industry. Ciencias Sociales y economicas- UTEQ, Two(One). doi: 2588-0594 Escobar, S. (s.f.). Una propuesta para el mejoramiento de la calidad en la prestación del servicio hotelero. Cientifica pensamiento y Gestion. doi:1657-6276 Ferrer, M. (Julio de 2016). Control de gestion para procesos de apoyo hotelero. Redalyc, 27. doi: 1315-9984 Gândara, J. (Agosto de 2016). Knowledge management in hotel chains: a review. Scielo, 10(2). doi: ISSN 2182-8458 Huescar, A. (2015). El sector hotelero. Bitstream, 30. Obtained of https://www.tdx.cat/bitstream/handle/10803/8805/cap3.pdf%3Bjsessionid%3D0379 918F62E42F482A126C81577F7284.tdx2?sequence=5 Loreto, D. (2015). Modelo generico de gerente- un modelo a la hoteleria. Dialnet. doi:ISSN 0717 1811 Meza, G. (Julio- Diciembre de 2016). La expansión internacional de la industria hotelera de los países desarrollados como opción estratégica para los países subdesarrollados. Scielo, 157(2). doi:0252-8584 Monsalve, C. (Bogota de 2015). Gestión de la calidad del servicio en la hotelería como elemento clave en el desarrollo de destinos turísticos sostenibles: caso Bucaramanga. Scielo. doi:ISSN 0120-8160 Perez, M. (Julio- Diciembre de 2017). SELECTION OF A HOTEL SYSTEM OF MANAGEMENT OF OPEN CODE . Redalyc, 19(2). doi:ISSN: 1669-7634 Sanisaca, E. (2012). MANUAL OPERATIVO DE PROCESOS PARA HOTELES. dspace, 22. Obtained of https://dspace.ucuenca.edu.ec/bitstream/123456789/1721/1/tur77.pdf Sayonara, H. (Enero- Junio de 2016). Innovation in the Hotel Industry: A Case Study in hotels 4 and 5 stars in the City of Aguascalientes. Redalic. doi: 1405-5597 Vera, T. (2016). MARKETING PLAN FOR THE BOUTIQUE HOTEL “EL ESCALÓN". Ucsg, 16. Obtained of http://repositorio.ucsg.edu.ec/bitstream/3317/5572/1/T-UCSG-PRE-ESPCIM-150.pdf
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LEARNING OUTCOME 2 _ 22 /10/2019
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Magazine links: https://issuu.com/anyelysalazar/docs/ingles_outcome_222
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UNIVERSIDAD TÈCNICA DE AMBATO TOURISM AND HOSPITALITY MAJOR SEPTEMBER 2019- JANUARY 2020 INTERMEDIATE ENGLISH II
NAMES: MILTON NARANJO, ANYELY SALAZAR, JULIAN CÁCERES, JESSENIA GUAILLA COURSE: SIXTH SEMESTER DATE: THUSDAY, OCTOBER 22TH, 2019 URL VIDEO: Aaaaa
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In this first image we can see the organization by my group with the only interest of making everything beautiful.
Jessenia was in charge of decorating the poster and putting key issues about our research as services.
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My classmates Milton and Julian were organizing greetings and thinking about the best way to present.
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In this image as you can see we were organized to detail what we would put and Anyely began by selecting images and information.
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A few minutes after finishing Anyely and Jessenia retouched the job.
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This image was funny because the work was ready and our partner Jessenia had many ideas on how to fix the place. But, we finally got it.
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TRAVEL AGENCIES
Company that specializes in different types of services for the benefit of the traveler, such as ticket reservations and hotel accommodation, tour programming, car rental, etc. He mentions (Aviles, 2015), in terms of the tourism marketing process, travel agencies are retail stores, which usually work closely linked with transport companies, airlines, from which they receive a certain commission for tickets sold (generally between 8 and 10 percent) of the hotels, which also recognize a payment (5 to 15 percent) and, in general, of all operators. There are several types of travel agencies 1. Wholesaler / tour operator: deals with the production of travel and tourist services on offer. Your product will be marketed through retailers. 2. Retail: they cannot produce programs or tour packages, their function is the sale to the final customer of the packages previously developed by the wholesaler. On a reduced scale, the retail agency can produce small packages consisting primarily of loose tourism services. This type of agency is the most abundant in our country. 3. Wholesalers / retailers (mixed): those that create products and sell them through their own networks of retail agencies. Pustule (Ramos, 2015) normally mixed agencies are born as retailers, which expand their sales network that creates their own products that they sell through it. When the size of your network is very wide, they are converted into this mode. Taking into account their specialty and type of activity we can find other types of agencies such as: 1. Receptive or receiving: they bring their clients to where they are located. The advantages that this type of agencies have is that they know in depth the tourist sector of the area where they are established and thus obtain very advantageous prices. Aaaaa
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2. Broadcasters: they are specialized in sending their clients to destinations or geographical areas different from where the agency is located. 3. Transmitter-receivers (vertical): they can simultaneously perform the functions of the issuing and the receiving agency. 4. Online or virtual sales agencies (ota’s): many times they are agencies that do not have a physical presence, but the sale takes place through their corresponding website / portal. They can be independent or be part of a group. They do not exercise the advisory function of the travel agent. 5. In-plant: retail travel agencies that some large corporations have in their facilities and aims to channel all the needs that may arise within the company in question. 6. Franchise: the franchising agency transfers its commercial brand and corporate image to the franchised agency that uses it for a limited time, in exchange for an economic remuneration. 7. Specialized: they are wholesalers and retailers who are mainly engaged in a segment of demand, specific products (language courses, sports tourism, congresses, etc.) Or long distance or short distance destinations.
The functions that a travel agency has according to (Slemenzon, 2015), are two: External: the agencies are intermediaries between the client and the service provider and perform three fundamental functions: 1. Adviser: advise the client on the needs it presents. You must have good sources of information, an adequate business infrastructure and a competitive professional team. 2. Mediator or manager: manage, negotiate or mediate in the reserve. Before, they were not charged for these efforts, but due to the drop in fees they are currently charged under the name of management expenses. 3. Producer: design, commercialize and distribute the different tourist products, generated by the combination of various loose services.
2. Internal:
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1. Front office: functions related to the public face by the counter agents. 2. Back office: administrative or internal management functions. Thus highlights, the author already mentioned, retailers fulfill the advisory and mediating functions, rarely the producer. And the functions carried out by the wholesalers are the meter and producer. The consultant complies if we consider retailers as their customers. For, (Castro, 2018) it is essential to take into account what are the purposes of each company, activities that can only be performed in travel agencies, and secondary: Own: 1. Mediation in ticket sales in any means of transport, reservation of rooms in accommodation or reservation of complementary services (excursions, activities, etc.) 2. Organization and sale of tour packages 3. Acting as a representative of other national or foreign agencies 4. Reserve centers 5. Air broker: intermediation between tour operators and hosting companies
Secondary: 1. Tourist information 2. Currency exchange, sale and exchange of traveler’s checks 3. Shipping and transfer of luggage by any means of transport 4. Tourism insurance policies 5. Rental of vehicles with or without driver 6. Sale of show tickets 7. Rental of equipment for sports tourism
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8. Charter means of transport Next, a dialogue between Anyely and a receptionist from a travel agency is presented.
Anyely
Good afternoon, Sir
Travel Agent
Good afternoon, Miss. May I help you?
Anyely
Yes, I need information about flights to Switzerland.
Travel Agent
Are you going on a pleasure or a business trip?
Anyely
I will meet my sister there. We will spend our vacation in a figure skating club.
Travel Agent
That sounds like fun. I bet it will be a great experience for you! When Are you planning to travel?
Anyely
On May 21st and I'll be back on August 5th.
Travel Agent
Well, today is your lucky day. We have a special price with TAMAir.
Anyely
Good news! How much is the ticket?
Travel Agent
Do you want a one way or a round trip ticket?
Anyely
Round trip
Travel Agent
That will be us 1.200
Anyely
It's perfect, but... is it a non-stop flight?
Travel Agent
No, it has stopovers, but I don't think it'll be a problem, unless you can't stay in Munich for one night.
Anyely
It won't be a problem at all. As a matter of fact, I have some friends in Munich.
Travel Agent
Great! Excuse me, How Will you pay for the ticket?
Anyely
I'll pay with my credit card
Travel Agent
All right!
ACCOMMODATION According in to (NASHR, 2014) mention that, The hotel industry has a sufficient history that has its origins in the need of refuge for the first expeditionary, today we know the great resorts, with all kinds of amenities that make our stay a whole experience, however, not all the
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hotel industry revolves around this type of establishment. Tourist accommodation is one of the fundamental services of the tourist packages of any agency in the world. 1) Hotel. – (Frédéric PIERRET, 2013) He mention that, The types of accommodation that temporarily houses guests or travelers in separate rooms, providing them with various daily services (cleaning, food, reception, etc.)Personalized and complementary and are classified between 1 and 7 stars.
commercial hotels – for business travelers and people on short trips; they often have large meeting rooms and catering for different events
resort hotels – for tourists and holiday-makers; they often offer sports and sightseeing; most of them are seasonal (mountain resorts, seaside resorts)
residential hotels – guests can rent rooms for long periods of time; they are a lot like apartment houses, but they also provide meals and other hotel services.
2) Hostel. - The hostel is related to budget travelers or backpackers, even often called Backpacker Hostel or Hostels. A more low-cost concept, with single and shared rooms. In many cases have common facilities such as the kitchen and bathrooms. 3) Motel. - The vast majority of them are located close to the roads, as establishments of passage, with direct access to the rooms and with ample parking areas. 4) A youth hostel .- According to (Caroline de Oliveira Cardoso, 2015) Guests can rent a bed or a bunk bed in a dormitory and share a bathroom, a lounge and possibly a kitchen. Private rooms are often available. Besides being cheaper, hostels are also less formal than hotels. There is a lot of opportunity to socialize. But they offer less privacy than hotels, there might be disturbances caused by individual guests. Regardless of their name the hostels are no more intended for young travelers only. Hostels mostly provide breakfast; some also offer other meals. Many have shops where guests can buy food. 5) A campsite.- (williams, 2016) He mentions that ,A campsite is a place used for overnight stay outdoors an incidentally chosen place ,where backpackers or hikers decide to stop and stay overnight or an area equipped for camping, with various
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facilities it is usually called a campground where are inclining several
thing to
touristic such as.
fireplaces to build campfires
bathrooms with showers and sinks
road access for vehicles
piped potable water
picnic tables
utility hookups
a small convenience store
wood for cooking and campfires
gravel or concrete parking pads
garbage cans and other things.
6) A guest house. - A guest house is a private house converted into a lodging facility for tourists. Bed and breakfast are usually offered at guest houses, the owner and his family often live in another building in the vicinity. 7) Bed and breakfast. - A Bed and Breakfast (B&B) is an intimate, independently run lodging establishment, where breakfast is included in the room rate. 8) Large Resorts. According to (Mario Barquero Cabrero, 2017) mention that, Accommodation for tourist and holiday trips with full services for guests looking for relaxation and lots of entertainment. With huge swimming pools, sports facilities, spa, exclusive clubs, luxury environments, group activities. 9) EXAMPLE The Grand Hotel La Florida provides Guests with the opportunity to experience a Mediterranean lifestyle in which luxury, history and design blend together seamlessly. , Our fantastic location offers not only spectacular views but also an oasis of peace away from the hustle and bustle of the city.
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CLASSICAL ELEGANCE, CONTEMPORARY DESIGN. 70 gorgeous guest rooms featuring Art Nouveau style inspired decorations with oak wood floors, creamy colors and luxurious and modern furniture and fittings. There are huge Deluxe rooms, Terraces rooms, facing the city and seaside, as well as Junior Suites with separate living areas. The 8 Design Suites, some of them offering the possibility to enjoy an outdoor Jacuzzi on the private terrace area, are decorated by internationally acclaimed artists such as Dale Keller, Rebecca Horn and Cristina Macaya. All guest rooms feature generously-sized marble bathrooms with in-floor heating and separated shower and bathtub. Deluxe Room 208: Spacious and elegant corner room surrounded by French style windows and superb views over the city, the mountains. DELUXE ROOM 208 SERVICES:
High speed internet WI-FI access
Loewe 40' TV
69 TV Channels
Safety box
Air conditioning / heating (adjustable thermostat)
Mini Bar
Spacious marble bathroom equipped with security phone
Large shower and bathtub in all rooms
SERVICES
Turndown service
Local and international press
24-hour room service
Laundry
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Bibliografía Amorin, G. T. (2012). Difusion de la investigacion cientifica en revistas de turismo realizada por instituciones españolas. Tourist analysis magazine (14), 33-52. doi:1885-2564; Aviles, J. (2015). Las agencias de viajes. Monografias, 4. Obtained of https://www.monografias.com/trabajos11/trabagenc/trabagenc.shtml Caroline de Oliveira Cardoso. (2015). Brazilian adaptation of the Hotel Task: a tool for the ecological assessment of executive functions. SciELO, 07-08. Castro, D. (2018). Most popular online travel technology: which one use university students? Scielo & Redalyc, 18(2). doi:SSN 1409-4703 Ceupe. (2016). Travel agencies: types, functions, structure and productivity. Obtained of https://www.ceupe.com/blog/las-agencias-de-viajes.html Collado, M. (24 de July de 2005). The election process from a travel agency: comparative analysis according to sociodemographic characteristics and behavioral of the users. Redalyc(24). doi: ISSN:1138-5758 Frédéric pierret. (12 de octuber de 2013). World Toursm Organization. Obtained of https://www2.unwto.org/agora/about-hotel-classification-systems Mario Barquero Cabrero. (2017). Ethics in the tourist accommodation sector as a source of competitive advantage. Redalyc, 42. Nashr, R. (2014). An investigation into customer satisfaction levels in the budget accommodation sector in Scotland: a case study of backpacker tourists and the Scottish Youth Hostels Association. sciencedirect, 525-532. Ramos, D. (2015). Travel Agencies before the influence of Networks Social in tourism. The case of Ourense. Magazine of tourism and cultural heritage, 13(4). doi:829-836. 2015 Slemenzon, C. (2015). El rol del profesional en turismo en las agencias de viajes. Nulan. doi:24.104.311 williams, a. (18 de march de 2016). nationalgeographic. Obtained of https://www.nationalgeographic.com/expeditions/trip-types/unique-lodges/
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SECOND PARCIAL OUTCOME 3
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UNIVERSIDAD TÈCNICA DE AMBATO TOURISM AND HOSPITALITY MAJOR SEPTEMBER 2019- JANUARY 2020 INTERMEDIATE
ENGLISH
II
LERNING OTCOME 3
PLACES TO PRESENT IN THE VIDEO: AMBATO, PILLARO NAMES: JULIAN CACERES- ANYELY SALAZAR- JESSENIA GUAILLA- MILTON NARANJO COURSE: SIXTH SEMESTER DATE: THUSDAY, NOVEMBER 12TH, 2019 LINK: https://www.youtube.com/watch?v=AF8P4i4RmEk&feature=youtu.be
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2.
Trabajo Prรกctico -1er parcial
graphic computer
- 17/09/2019
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jornal week two / 24/09/2109
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Workshop unit 2
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SEGUNDO PARCIAL
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SPEAKING GROUP TEMATIC 1 UNIT 2
22/10/2019
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3.
Trabajo Autรณnomo - 1
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parcial Individual lesson 24/09/2019
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Earpot 21/10/2019
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SEGUNDO PARCIAL POSITVE AND NEGATIVE BUSES
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Componente Teรณrico - 1 parcial Quiz
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Exam 18/11/2019
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SEGUNDO PARCIAL 22/10/2019
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Exam 2do parcial
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4. Proyecto Integrador de Saberes (PIS) No Aplica
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5. Prรกcticas Preprofesionales No aplica
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6. Reflexiรณn The subject of English contributes with the knowledge in the preparation with the profile of exit that has the tourism and hotel career in which the approaches are to be able to perform in our area either in the tourist field or in the hotel field where we demonstrate that we are training to be future professionals and be able to provide excellent service in our work in the future. Learning English opens doors in many fields, English is an essential work tool, because thanks to this we can socialize our knowledge globally, making a tourist feel comfortable with us, with English. You can work in reception areas, manager, travel agencies, guides, tourism promoters, etc. English is the key language of communication and work. In addition, the subjects taught complement the knowledge that is part of our student life, as well as other ways of learning the subject and these are the tours and where we put the knowledge learned to the test. Matter is very important in our academic training.