03. EXECUTIVE COMMITTEE

Left to right: Ivan Alessandro, Wayne Valentine, Ian Bonello, Emanuel Darmanin, Priscilla Bugeja, Tony Sultana, Jonathan Cassar, Pierre Vella, Robert Galea, Efrem Borg, Jesmond Mizzi

We are in the midst of the implementation of our Strategic Plan for 2018 – 2020, a strategic programme that will see through the achievement of major shift in technologies and transformation of our business operational processes.

We are enthusiastic to implement our Agency’s modernisation plans that will allow us to attain new heights. We will achieve this with the aid of technology while leveraging our knowledge and human capital to provide more value to our clients.

2019 was fulcrum to the definition of the requirements for the implementation of a fully-fledged Enterprise Resource Management (ERP) system. We consider this as being our organisational backbone that will optimise our business processes and will provide full integration with our operational arms, bringing forward increased automation. We introduced a Hybrid Cloud platform for Government and provided self-service access to our clients to build, deploy and manage their implementations. We further invested to enhance our Service Desk, Network Operations Centre and Security Operation Centre services with technology tools and resources to have better visibility and in-depth insight of Government digital landscape, including availability, performance and security. The continuous upkeeping of our complex digital landscape requires the systematic implementation of changes through a structured change management process. In 2019 a new modern IT Service Management Solution based on international good practices was also introduced.

Along with the continuous delivery of our commitment ranging from the provision of infrastructure, security, information systems and consultancy services to enable Government digital transformation, we continued to reach out and engage with the students, academia and start-up accelerators. Our continuous investment in the Student Placement Programme, the Emerging Technologies Lab and the Innovation Hub are examples of MITA’s commitment to invest in our students and support the local ICT society.

We pride ourselves in being able to develop new solutions, as well as support existing solutions, integrating them with emerging technologies and reaping their benefits for increased digital transformation in public service delivery. We do this while following international best practices aimed to enhance quality of our deliverables through a process of continuous self-evaluation, correction and improvement of our operations and processes. MITA’s governance structure is supported by committees focusing on technology, projects, services and risk management. The work of these committees, in tandem with the commitment of our employees, were again pivotal for the successfully attainment of another recertification audit.

We truly believe that the success of the Agency relies on the strength of our employees. Technology provides us with the opportunity to exploit our innovation strength as a corporate team to guarantee the provision of a modern technology platform for service delivery, as well to remain a lead driver for digital transformation in public service.