05. ENGAGED AND COMMITTED WORKFORCE

The Agency has always upheld the highest standards in terms of HR practices and methodologies. The Investors in People accreditation attests these practices and the continuous work done in this regard.

The wealth and strength of the Agency lies within our people. MITA, through its talent management mindset, its ability to attract, hire, retain, and develop talented employees, foresees the continuous achievement of our defined goals as outlined in our strategy.

This is only possible through the practice of HR principles that promote employee engagement, relationship building, meaningful and challenging work, fair remuneration and rewards, and good work life balance..

05.1 Our Values

2019 was distinguished by a re-evaluation of the current set of Agency Values: People, Empowerment, Client Focus, Continuous Improvement, Professionalism. This re-evaluation carried out by representatives from all MITA departments was subsequently discussed and approved by the Executive Committee and Board of Directors. The new MITA Values were launched on the 2019 MITA Achievements Day to read as follows:

PEOPLE…We are vital to the success of our Agency. We respect one another and our diversities. We communicate effectively, honour our commitments, embrace teamwork, and value individual ability and equity. We nurture individual well-being and our environment.

EMPOWERMENT…We take decisions within our roles and responsibilities. We promote accountability, efficiency and effectiveness to attain our highest potential.

CLIENT FOCUS…We partner with our clients to attain mutual success. We seek to provide our clients with excellent customer care and value adding services, whilst enabling them to become more self-sufficient.

CONTINUOUS IMPROVEMENT…We believe there is no limit to our improvement. We are forward looking and seek to achieve this through the adoption of innovation, ongoing development and harnessing of employee potential.

PROFESSIONALISM…We are committed to deliver excellence. We achieve this in our work and interactions with stakeholders through the application of accumulated knowledge and skill, ethical behaviour and quality delivery.

05.2 Upward Feedback

MITA is an open organisation that promotes and believes that employees should openly express their personal opinion and concerns. MITA encourages employees’ positive attitude and constructive feedback as these can influence management decision making.

Formal performance appraisals have long been introduced by the Agency, providing the ability for Managers to provide feedback to employees. In 2019, MITA formalised the concept of upward feedback. Management sees this as a great opportunity for their improvement, as it provides feedback on their management style, practices and attitude. In contrast, employees are given the opportunity to comment on the management styles of their direct supervisors, highlighting their strengths and areas for improvement.

05.3 Team Building

MITA operates from two main locations, primarily the Head Office in Blata l-Bajda and the Data Centre in Sta. Venera. The challenge of having employees working from different locations prioritise more the need for team building events. Through team building employees get to know each other in a more informal way, have fun working together to organise and / or participate in informal activities. It aims to bring employees closer together, help teams work more effectively, and identify gaps and strengths so that teams collectively succeed, overcoming constraints such as time, resources and work pressure.

This year’s team building programme included a mix of both corporate team building, as well as team building activities led by employees.