02. BOARD MEMBERS

Left to right: Joseph Noel Agius, Dr. Aron Mifsud Bonnici (Board Secretary), Ing. Saviour Baldacchino, Dr Helen Borg Muscat, Tony Sultana (Executive Chairman), Anthony Borg

Today, the Agency has positioned itself as a national asset, providing critical Information Technology (IT) services to Government.

With pride, we own this responsibility and diligently invest to keep our infrastructure to continuously meet the growing and evolving demand of a modern Public Administration. We have along the years been partners in success to become and maintain leadership amongst our European peers, in eGovernment services and more recently in deploying emerging technologies such as the Hybrid Cloud, whilst implementing complimentary procedures and policies for managing such infrastructure based on international standards. The latter also through the assistance of international consultancy firms that aid us to augment our knowledge and capabilities to manage solution effectively.

We have constantly prioritised information security in all our implementations and were pioneers in setting up security and governance structures to protect Government digital landscape. 2019 saw an unprecedented investment in security tools widening our capabilities to better assess, prioritise, detect, and respond to information security threats. Our security tool set now features Artificial Intelligence (AI) capabilities that can augment threat intelligence through machine learning.

We continued to support the Public Administration in devising strategies for digital transformation and are partnering with our clients to implement solutions that deliver quality public services through modern technologies. We have further empowered our clients by making available a powerful Process Automation Platform that can facilitate automation through the implementation of workflow processes and forms, enabling them to master their digital transformation.

We have introduced new IT Self-Service Portals giving our clients control of everyday services, ranging from a more secure instant password reset to the provisioning of Cloud Services. We have also deployed a new Identity and Access Management Solution enabling us to facilitate access to IT resources and increase governance and security. This include technologies such as single sign-on, multi-factor authentication and privileged access management.

The determined commitment of our employees to embrace new technologies, learn both through formal and hands-on training, has enabled the Agency to continue to augment the accumulation of internal intellectual capital to new heights. We are proud of our employees and their unwavering passion for technology and drive for successful results.