Help Desk: Navigating the Virtual Conference Space

There is nothing more intimidating than trying to traverse the ins-and-outs of a virtual event your first time. Not to worry. You are not alone, and we are here to help you every step of the way.

Download the app and allow push notifications – this way, you can interact with other community members and seamlessly attend sessions.

All this information can be found in detail for desktop and mobile users in the Whova User Guide: bit.ly/3jVnclN

EVENT ACCESS

Log in or create an account using the email you registered with.

PRO TIP: Add the sessions you want to attend to your own personal agenda and set a reminder! Go to Agenda > Sessions > “Add to My Agenda.”

LEADERBOARD The more you interact in the community boards and complete surveys, for sessions and the entire event, the more points you earn. The prizes are definitely worth it, and the networking you will experience is priceless. Visit Leaderboard > My Points to see where you can earn more points.

ATTENDEES See a list of other attendees, view their profile, and easily connect with them via messages.

AGENDA View the most accurate, up-to-date information for each session. It will also be the way you access each session. You can chat with other attendees during the sessions, and view any resources or materials shared by the speaker.

EXHIBITORS (found under Additional Resources) Visit the booths during the Virtual Expo to interact with exhibitors in real time. The Passport Challenge gives you points when you interact with a single exhibitor by liking their booth, sending a message, and signing up for their giveaway. The points move you towards the overall prizes being offered for the Passport Challenge.

SESSION Q&A Have a question for a speaker? You can post it here.

WHOVAGUIDE Get help using Whova with stepby-step guides, quick tips, and FAQs.

COMMUNITY Find all the community boards and interact with other attendees. Make sure to check out the “Ask the Organizers Anything” board + Organizer announcements (notifications shared throughout the event).

Desktop Guide

Main menu is on the left navigation bar.

AGENDA View the most accurate, up-to-date information for each session. It will also be the way you access each session. You can chat with other attendees during the sessions, and view any resources or materials shared by the speaker.

ATTENDEES See a list of other attendees, view their profile, and easily connect with them via messages.

EXHIBITORS Visit the booths during the Virtual Expo to interact with exhibitors in real time. The Passport Challenge gives you points when you interact with a single exhibitor by liking their booth, sending a message, and signing up for their giveaway. The points move you towards the overall Prizes being offered for the Passport Challenge.

DOCUMENTS (found under Resources) Where to access your CPE certificate templates.

SURVEYS (found under Resources) Includes session surveys and final event survey/evaluation. Additionally, individual sessions can be rated from within each session itself. Complete surveys to be entered to win a prize!

Bookmark this link on a desktop: http://bit.ly/3GUZL4U

DESKTOP

COMMUNITY Find all the community boards and interact with other attendees. Make sure to check out the “Ask the Organizers Anything” board + Organizer announcements (notifications shared throughout the event.)

LEADERBOARD The more you interact in the community boards and complete surveys, for sessions and the entire event, the more points you earn. The prizes are definitely worth it, and the networking you will experience is priceless. Visit Leaderboard > My Points to see where you can earn more points.

SESSION Q&A (found under Resources) Have a question for a speaker? You can post it here.

WHOVAGUIDE (found under Resources) Help using Whova with step-bystep guides, quick tips, and FAQs.

Q: What’s the most important thing to know about Whova?

A: Whova is the platform where you can access ALL content: live sessions, networking forums, Expo booths, session recordings, message fellow attendees, and CPE certificates.

Q: What are the ways I can access Whova?

A: You can access via Desktop browser and Mobile app. Whova disclaims it runs optimally in the Chrome browser when using Desktop, but it can be used on other browsers.

Q: How do I set up my profile (and why is it important to do so)?

A: Your profile is a great way for attendees to search for you by location, interest, etc. Add a picture, bio, social handles, and contact information; you can even share your resume. By uploading a profile image, your photo shows when you comment or interact with other attendees, making it feel more personal and interactive. Edit your profile by going to the profile area in Desktop or Mobile.

Q: How do I stop getting so many emails from Whova?

A: Go to Profile > Settings > Notifications. You can set those preferences in your Profile.

Q: Where do I go if I’m having trouble with Whova?

A: User Guide: bit.ly/3jVnclN