LCP /EM OGCDP
IGCDP
TM
Fin
On Ground Operations
National Project Manager
TXP and LEAD delivery
ICX Coordinator
Online Operations
National Project Manager
Team standards & HR Analysis Coordinator
ICX Coordinator
Customer Experince Manager
Local Project Manager
OGX Opportunity Marketing
Middle Manager Job Descriptions
TITLE
OCP - On Ground Operations
ROLE PURPOSE
Responsible for all EPs on ground recruitment waves & matching till complete processes for them.
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
6 months 6-7 Members -Physical campaign coordination -On campus promotion -Processing -Matching services -EP support services -Deliver all XP delivery activities (OPS/PEDs/LEAD) in coordination with XP delivery team -Collecting showcasing materials Synergy with Customer Experience team Synergy with Marketing team #MA, #RE %NPS
TITLE
OCP - Online Operations
ROLE PURPOSE
Manage online flow. Responsible for all EPs online recruitment waves & matching till complete processes for them.
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
6 months 6-7 Members -Coordinate online campaign with marketing -Processing -Matching services -EP support services -Deliver all XP delivery activities (OPS/PEDs/LEAD) in coordination with XP delivery team -Collecting showcasing materials
KEY SYNERGIES REQUIRED
Synergy with Customer Experience team Synergy with Marketing team
EXPECTED DELIVERABLES
#MA, #RE %NPS
TITLE
OCP - Customer Experience
ROLE PURPOSE
Coordinating/Auditing/Reporting over XP delivery activities (Lead nurturing /PEDs/OPS/LEAD) (Follow up on realization/ case management)
ROLE DURATION #MEMBERS KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
6 months 3-4 Members -Co-deliver Lead nurturing with marketing -Assist On campus/ off campus team in processing -Make sure all required frameworks for OPS/PEDs/LEAD are in place. -Create Case management system & Flow -Fix OPS/PEDs/Dates and make sure it is happening -Report upon realization cases and makes sure its resolved
KEY SYNERGIES REQUIRED
Synergy with Online and offline operation teams Synergy with Marketing team
EXPECTED DELIVERABLES
#MA, #RE %NPS
TITLE
OCP - OGX Opportunity Marketing
ROLE PURPOSE
International Relations and localized promotion process Providing all needed information for EPs for faster process
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
6 months 3-4 Members - Analysis old Peaks Data and targeting LC and countries - Establish International Relations with the network for localized promotion & value delivery - Gather all needed information about Project, Visa ,costs, ..etc. - Providing promotion martials for Partner projects - Push Matching through Managing EPs Facebook Group and Lead Nurturing promotion mails. - Coordinate IR Process with IGCDP function - Collecting showcasing materials Synergy with IGCDP team Synergy with Online and offline operation teams #ProcessTime #MA, #RE, %NSP
TITLE ROLE PURPOSE
Project Manager (National) Coordinate one national project IGCDP Project Manager (Sales , Matching, Follow up) 6 months
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
4-6 Members Manage IGCDP Processes for the selected National Project Develop a Business Model for the project and identify Partners Project Sales Responsible for CRM and CEM of the project Opportunity Marketing on OP & EXPA as well as IR Brand the project in the network in synergy with National Branding Arrival and delivery process. Marketing and Finance #Ra #MA, #RE, %NSP , Positioning of the project
TITLE ROLE PURPOSE
Project Manager (Local) Coordinate one national project IGCDP Project Manager (Sales , Matching, Follow up) 6 months
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
5-7 Members Issue Market research Create a Business Model for the project and identify Partners Review with MCVP IGCDP Project Sales Manage IGCDP Processes for the selected Project Responsible for CRM and CEM of the project Creating Promotional Martials Brand the project in the network Opportunity Marketing on OP & EXPA as well as IR Arrival and delivery process. Marketing and Finance #Ra #MA, #RE, %NSP , Positioning of the project
TITLE
OCP - Team Experience and LEAD delivery
ROLE PURPOSE
Ensuring timely TXP Program Delivery according to Team Experience Map and aligned to LC Training Cycle and Learning and development Timelines as well as LEAD Delivery
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
6 months 2-3 Members Ensuring timely delivery of induction, goal setting, feedbacks etc according to the team experience map. Conduct learning need analysis & track proper implementation of local education cycle. Measure impact of learning on performance Take forward career path development activities based on profiling. Track coaching & mentorship activities output (FM and LCM output). Take forward implementation of pipelining program aligning with MCVP LnD. Track Personal development based on profiling. Plan and Deliver LEAD Framework for TMP, EPs and Interns.
Synergy with all functions #of Successive Program Experiences # TMP/TLP Goals V/S Achieved Member to Exchange Ratio (Productivity) and GCDP Growth
TITLE
Team standards & HR Analysis Coordinator
ROLE PURPOSE
To guarantee all the Standards are in place in all team in the LC, guarantee all gaps are covered
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
6 months None - 2 Members Analyze Team standards implementation in the LC Make an action steps do the implementation of the 6 Standards Ensure activities to implement standards. Ensure Team Management and Team Operation Tracking Measuring performance of teams & productivity analysis Analyzing TXP delivery and effectiveness on team performance & participant satisfaction Creating and executing internal communication initiatives in the LC Create insight about HR and empower reward and recognition system All Functions 100% implementation Standards - Improve Retention Rate - 80% Satisfaction in TMP and TLP
TITLE
OGX Coordinator
ROLE PURPOSE
OGCDP Financial management
ROLE DURATION
6 months
#MEMBERS
None
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
Finance coordinator in OGCDP
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
OGCDP Cash collection of OGCDP Matching Ensuring number of contracts equal cash collected Budgeting of OGCDP plans
TITLE
ICX Coordinator
ROLE PURPOSE
Cost cutting strategy to increase financial sustainability
ROLE DURATION #MEMBERS
KEY ACTIVITIES & SCOPE OF RESPONSIBILITIES
KEY SYNERGIES REQUIRED EXPECTED DELIVERABLES
6 months None Review Payment plan for Enablers TN Fees budgeting Increase cultural diversity to Egyptian families, and increase cultural impact to interns Raise, Match, Realize of Host Families Research stakeholders that can host interns IGCDP and Marketing Cash collection of iGCDP Matching - #Host Families Ensuring number of contracts equal to number of openings Budgeting of iGCDP plans - Increase financial sustainability