Leaders in the sale of quality FCA Mopar Parts.
January - February 2020
Also In This Issue From the Desk of MMG President Susan McDaniel....................................................2-3 MMG NADA 2020 Itinerary ..................4-5 List of MMG Members Attending.......6-7 The View From My Office......................8-9 OEConnection ...........................................7-9 Supporting Vendors ............................ 10-11 Wholesale Parts Pro ................................. 12 CDK Global ................................................ 12
It’s NADA Time! MMG Prepares for 28th Annual Event
UPS .............................................................. 14 CDK Global ................................................ 15 10 Missions Media .................................... 16 Reynolds & Reynolds ................................ 17 OEConnection ...................................... 18-19 Autobody News .......................................... 20 PSX - Parts Sales Xcellerator ................. 21 AER Manufacturing ............................ 22-23 Katzkin Leather ......................................... 18 Snap-On Business Solutions .................... 24 Reynolds & Reynolds ................................ 25 Elite Extra .................................................. 26 Katzkin Leather ......................................... 27 Learning to Accommodate for ADAS Repairs....................................... 28-29 VW to Donate SUVs and Diagnostic Equipment to Help Train Future Technicians................................................. 30 Could This New Battery Slash the Cost of an Electric Car? .......................... 31 2019 MMG Officers/Committees ......... 32
The exchange of information by like size dealers in a non-competitive environment”
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January - Febrary 2020
From the Desk of MMG President Susan McDaniel When Great Minds Come Together Hello Everyone! Once again it is me for The Mopar Masters Guild to meet. We are all so excited to be together again to share ideas, discuss problems, solu ons, exchange informa on and just catch up! We all try to keep up with one another throughout the year but so much is missed not being together in the same room. The knowledge echoes like drums. I am very excited to meet with our members and vendors in a few weeks. This year I will be a ending the Ladies Brunch for the first me EVER! We encourage all members to bring their wives, girlfriends, significant others as they are such a big part of everything we do. This year we will be mee ng at the Bouchon on Thursday morning February 13th from 10:00am to 12:00pm. (transporta on provided). Don’t miss out and pass the word! This year I have assigned HOMEWORK! Everyone must put on their “thinking caps” and come up with some fresh ideas to share. •
What is a challenge or issue that you are looking for a solu on to overcome the challenge or issue? Submit more than one if you wish!
•
What is something that you do, and you think is a really good idea that helps you increase customer sa sfac on, grow sales, increase gross or decrease expense. Bring the suppor ng documents for discussion with enough copies for everyone. Use the same criteria as the best idea at the 20 Group. •
What are you trying to accomplish?
•
What did it cost to implement?
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When did you start?
•
What have been the results?
Everyone must par cipate! And remember, there is no wrong answer to this assignment. Whether we realize it or not we are ALL doing at least on thing, if not many that is simple and beneficial to the bo om line. Always remember the founda on that this guild was built on… THE EXCHANGE OF INFORMATION BY LIKE SIZED DEALERS IN A NON-COMPETITIVE ENVIROMENT. When all else fails, you always have your peers to lean on. I’ve said it before and I will say it again. The power and comradery will be astounding. Don’t miss out. Continued on Page 3
Mopar Masters Guild Magazine
Leaders in the Sale of Quality Mopar Parts Continued from Page 2
You can make posi ve deposits in your own economy every day by reading and listening to powerful, posi ve, life changing content and by associa ng with encouraging and hope-building people. – Zig Ziglar Your President,
Susan McDaniel Susan McDaniel susan@billluke.com - 602.336.1557
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020 Mopar Masters Guild I nerary – NADA 2020 (Tenta ve)
28th Annual Mopar Masters Mee ng The Signature at MGM GRAND 145 East Harmon Avenue Las Vegas, NV 89109 Tuesday, February 11th, 2020 Arrive in Las Vegas No Formal Event Planned We will no fy everyone where we will be if guests would like to stop by and catch up with each other
All MMG Mee ngs will be held at The MGM Signature - Tower 2 Wednesday, February 12th, 2020 7:00am – 7:45am 7:45am – 8:45am
Breakfast - Signature Pa o Tower 2 MMG Discussions Opening Comments - MMG President Susan McDaniel Secretary’s Presenta on of Minutes - Mike Opperman Treasurers’ Report - Don Cushing Commi ee Reports Guild Business Old/New 8:45am – 9:00am Break 9:00am – 10:00am MMG Discussions Con nue 10:00am – 10:15am Break 10:15am – 12:00pm MMG Discussions Con nue Lunch - Signature Pa o Tower 2 12:00 - 12:45pm 12:45pm – 1:45pm Vendor Presenta on - UPS 1:45pm – 2:00pm Break 2:00pm - 3:45pm MMG Discussions Con nue 3:45pm - 4:00pm Break MMG Discussions Con nue 4:00pm - 5:00pm 5:00pm Adjourn Day 1 Mee ng
Thursday, February 13th, 2020 10:00am – 12:00pm Ladies Brunch - at Bouchon - TheVene an - 3355 S. Las Vegas Blvd. - 10th Floor Transporta on Provided
Continued on Page 5
Mopar Masters Guild Magazine
Leaders in the Sale of Quality Mopar Parts Continued from Page 4
Thursday, February 13th, 2020 7:00am – 8:00am 8:00am - 8:45am 8:45am – 9:00am 9:00am – 10:00am 10:00am - 10:15am 10:15am - 11:15am 11:15am - 12:00pm 12:00pm - 12:45pm 12:45pm - 1:45pm 1:45pm - 2:00pm 2:00pm - 3:30pm 3:30pm - 3:45pm 3:45pm – 5:00pm 5:00pm
Breakfast Vendor Presenta on - AER Manufacturing Break Vendor Presenta on - OEConnec on Break Vendor Presenta on - CDK Global MMG Discussions Con nue Lunch MMG Discussions Con nue Break MMG Discussions Con nue Break MMG Discussions Con nue Adjourn Day 2 Mee ng
Thursday Evening, February 13th, 2020 Annual MMG Cocktail Recep on 7:00pm - 10:00pm
Observa on Deck at The Stratosphere Transporta on will be provided - Updated info at our mee ngs
Friday, February 14th, 2020 7:00am – 8:00am 8:00am – 8:45am 8:45am – 9:00am 9:00am – 9:45am 10:00am - 10:15am 10:15am – 12:00pm
Breakfast Vendor Presenta on – Snap-On Business Solu ons Break Vendor Presenta on - Reynolds & Reynolds Break Tier 2 Vendor Fair Featuring: *Autobody News *10 Missions Media *Summit Consul ng/PSX
*Katzkin Leather *Elite Extra
Vendor Fair Will Be Held in MGM Signature Tower 3 12:00 - 12:45pm 12:45pm – 1:30pm 1:30pm – 1:45pm 1:45pm – 3:15pm 3:15pm – 3:30pm 3:30pm – 5:00pm 5:00pm
Lunch - Tier 2 Vendors Invited MMG General Elec ons Break MMG Discussions Con nue Break MMG Discussions Con nue Adjourn – End of Mopar Masters Guild’s 2020 NADA Mee ng
Saturday, February 15th, 2020 - NADA Conven on/Leave for Home The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
List of Scheduled Attendees for our Mopar Masters Guild Meeting at NADA 2020 in Las Vegas Mike Marvin Shane Joe Rocco Susan Jim Tony Eric Dwayne Ted Howard Rick Casey John Derek Joe Dean Arbi Denny Mick Bob Brent Tom Randy Rick
Opperman Windham Birdyshaw Handzik Latorre McDaniel Jaeger Bailey Avondet Glenn Hawkins Kearschner Stewart Brown Russo Johnson McBeth Taylor Bartrosauf Loux Padgeon Wi g Hoge Watson Rogers Monteiro
BAXTER AUTO BENCHMARK CDJR BENCHMARK CDJR BETTENHAUSEN AUTOMOTIVE BETTENHAUSEN AUTOMOTIVE BILL LUKE CJDR BOSAK MOTORS OF MERRILLVILLE BOSAK MOTORS OF MERRILLVILLE BRUNSWICK AUTO MALL (Recep on Only) CENTRAL AVE CHRYSLER CERRITOS DODGE COMMONWEALTH DODGE COMMONWEALTH DODGE COVERT DCJR DALLAS DODGE DALLAS DODGE DALLAS DODGE DEPENDABLE DODGE DEPENDABLE DODGE FRED BEANS DCJR FRED BEANS DCJR GANLEY CDJR GUEST GUEST HUFFINES CJD PLANO JACK POWELL CJDR
Mopar Masters Guild Magazine
Continued on Page 7
Leaders in the Sale of Quality Mopar Parts Continued from Page 6
Robert Chris Don Glenn John Steve Rick Paul Don Dan Steve Ken
Cody Chatwin Hojnacki Kinkle Hojnacki Waltereit Hofer Cutaia Allred Cushing Hu on Anderson Kremer
Eckhardt LARRY MILLER CJDR LARRY MILLER CJDR MILOSCH'S PALACE CDJR MILOSCH'S PALACE CDJR MILOSCH'S PALACE CDJR MILOSCH'S PALACE CDJR PARK CJ RICK HENDRICK DCJR STATELINE CJDR TASCA AUTOMOTIVE GROUP TOM O'BRIEN CJDR TONKIN PARTS CENTER ZIMMER CDJR
“THE EXCHANGE OF INFORMATION BY LIKE SIZED DEALERS IN A NON-COMPETITIVE ENVIROMENT”
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
The View From My Office
With Kat Monteiro
Happy New Year everyone! Hope you all enjoyed the holidays and are feeling fresh and energized for the new year. For myself I always try to make out a new plan for the year; goals, strategies, what I want to accomplish this year, and how to improve from last year. This goes for work and home. This is my year of spreadsheets! I have made several - 2 for work and 1 for home. For my work as an outside salesperson, I am not always out there trying to get new business but checking up on our regular customers to make sure everything is good or if there is something I can help them with. With so many customers, I was finding it hard to keep track of when and who I visited. I tried calendars and they worked for a while but in the end, I just didn’t keep up with them. So, this year I am doing spreadsheets. It’s great because I can look at them and do updates to them right on my phone. Elimina ng the need to carry around a calendar, I always have my phone and I seemed to always forget the calendar somewhere! I am hoping this will be a great way to view who I have visited with dates and notes. I will update you later this year on my success or failure!
For this issue of the MMG Magazine I would like to tell you about a great event we par cipated in back in October 2019. It was a collabora on between Mopar, FCA and our WD, Cal State Auto Parts. Through the help of Cal State’s outside sales team, they invited their top IRFs to a end an evening of tech training with the Tech Advisors from FCA at Cal State’s facility. They had a very successful turn out with over 32 shops in a endance and most shops had mul ple people par cipate. The technicians were asked to bring their own computer readers and diagnos c tools. Cal State has a large warehouse so there was room to set up 3 vehicles and rows of chairs. The Tech Advisors at FCA wanted to offer something different, so they brought in 3 vehicles - a Charger, Alfa Romeo, and a new Ram Diesel truck. They wanted to get away from PowerPoint presenta ons and give the technicians a hands-on approach to learning about our FCA products. To start off, they had a short talk about what the evening was about and how it was going to work. Then the techs were broken up into 3 groups, each group went to one of the 3 vehicles. Here, they were treated to a hands-on learning experience with the FCA Tech Advisor. They were able to hook up their diagnos c tools to the car, get their hands on the engine, and really have the opportunity to look around and ask ques ons. Each car was set up with a problem that needed to be diagnosed. Continued on Page 9
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Continued from Page 8 There was me for ques ons, scenarios, and a lot of brainstorming between the group about how to properly fix the problem, which led up to other ques ons and other problems. The technicians were all very engaged. A er 30 minutes or so the groups rotated to a different car. This really gave them an opportunity to learn about each vehicle, and each one was completely different from the other. I do believe the Ram Diesel truck was a favorite. I walked around and talked to a lot of the a endees, some of them were our customers so I knew them from delivering their parts, and they were all very much impressed with the way this training was done. They really liked the handson approach and being able to actually touch the engines and talk to a tech about issues they have had with their customers cars. They men oned that so many training classes are done inside a conference room with PowerPoints and endless lectures, so obviously they were very impressed with this group hands-on learning approach! We are hoping that a er such great reviews and enthusiasm that we can set up future trainings between our FCA Tech Advisors and our IRFs. Cal State brought in pizza for dinner and Rick brought in shirts, hats and some other Mopar trinkets along with the ever sought a er Fast and the Furious Charger Challenger Lego set for raffle giveaways. I enjoyed walking around talking to the techs. I have seen many of them since our event, visi ng them at their shops and it was nice to have something to look back on and to hear again how much they appreciated the training, with all of them saying it was top notch! Also ge ng a chance to meet some of the Cal State team. It was good to talk to a few of the outside sales reps to let them know we all can work together, not against each other. This has been a good collabora on for the both of us. I want to give a shout out the FCA Tech Advisors - Tim Sanders, Jeff Shmanske, and Ar n Arsatoorian - thanks for making the me to drive out here and par cipate in this training. You all put together a great program and made yourselves approachable to the technicians in a endance - this goes far in making a good experience a great one! Maybe the next me that someone has to call the helpline, they will go in with a be er opinion instead of being bi er right from the start. I look forward to the next training and hope this is something we can offer to our IRFs a couple mes a year. Next stop - NADA Las Vegas! I look forward to seeing many of you there. Can’t wait to see what the MMG Guild has in store for us!
The exchange of information by like sized dealers in a non-competitive environment.
Our Supporting Vendors: Support those who support you.
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January - Febrary 2020
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Our Supporting Vendors: Support those who support you. The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
Platform Overview The Wholesale Parts Pro is a turnkey platform for multi-branded dealerships, specializing in Wholesale Parts Data Analytics and Customer Marketing Solutions. We provide best-in-class support through successful, turnkey launch experiences and on-going user engagement, delivering solid return on your investment.
Why Wholesale Parts Pro?
Relationship Management
1. Analyze individual brand wholesale parts sales performance
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Maintain and track contacts through entire sales cycle
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Execute and monitor conversion metrics through targeted marketing campaigns
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Organize contacts and follow up activity all in one screen
•
Activity Calendar: Monitor salesperson performance and shop engagement
2. Manage wholesale customer relationships and marketing campaigns 3. (IƤRI XEVKIXW ERH JSVIGEWX TEVXW WEPIW F] ZEVMSYW attributes including customer, salesperson, route, and market division
SMART Maps - Visual Mapping Tool •
Locate all customers and competitors on a map
•
Filter customers by distance from dealer, sales activity, and market segments
•
Create personalized SMART Lists with route directions
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Activity Calendar
The Power of Analytics & Reporting
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Tailored platform to include all your customer purchase activity ranging from active, inactive, to prospect
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Create customized marketing campaigns, including HMVIGX QEMP I&PEWXW ERH ƥ]IVW
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Sales Management: View sales information at brand level all the way to a transactional detail
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Comparative Analytics: Ability to compare sales from selected time periods at a customer level
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Loyalty Segmentation: Capability to segment customers by purchase behavior at brand level
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Forecasting: Ability to create and track sales targets
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Alerts: 4VIHMGXMZI RSXMƤGEXMSRW XS TVSEGXMZIP] manage sales and customer trends
Training & Support - We’re Here for You! We provide an in-depth onboard session, new feature release walkthroughs, and refresher webinars. Our dedicated team provides guidance to help grow your wholesale parts business portfolio. Email the team today to schedule a demo: DZitz@wholesalepartsCRM.com 2019 NITS Confidential www.nitssolutions.com Revised 12/2/2019
Mopar Masters Guild Magazine
Leaders in the Sale of Quality Mopar Parts
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Š 2020 2020 CDK Globa lo obal,l, LLC LL / CDK K Glo obal ba iis a reg registe istered red trademarkk of CDK Glo Global, ball LLC L . 20-2150
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
UPS Dealer Services Drive Better Performance Receive exclusive MarketCenter dealer discounted pricing on: •
Small package/parcels shipped via domestic ground/air and international services - Savings up to 20% for ground shipping - Savings up to 70% for air shipments
Reduce returns costs •
Ensure compliance by controlling speed and cost of inbound shipments.
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UPS Returns® services provide you and your customers full visibility and tracking for return shipments.
Improve operational efficiency Quantum View® technology allows you to track your inbound and outbound UPS shipments, customize reports and keep your customers informed of shipment status or potential delays.
Simplify processing and billing UPS Billing Center allows you to receive and view your invoices faster, pay online and create reports to track shipping costs.
Streamline online sales Turnkey solutions offered by UPS Ready® Marketplace Providers allow you to strengthen just about every aspect of your online offering — from website development to order management tools to streamline your orders from all sales channels.
To enroll, visit www.DealerCONNECT.com or visit the FCA US Market Center site located within Dealer Connect. To learn more about UPS’s Market Center Shipping Advantages: Contact the UPS support line at 1-800-567-9989.
© 2017 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc. All rights reserved. 8/17
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© 2020 0C CDK Globa Global,l, LLC LLC / CDK CD Global is a reg registe istered red d trad trademar emarkk of CDK Glo emar Global, bal, LLC C. 20 20-215 -2150 -215 0
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*MRH SYX LS[ [I GER FI SJ WIVZMGI XS ]SYV 7IVZMGI HITEVXQIRX EX c cdkglobal.com/service
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January - Febrary 2020
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STRATEGIES & INSPIRATION FOR AUTO CARE SUCCESS
HHOW TO KEEP YOUR COOL
AVOID EMOTIONAL DISCOUNTS
PAGE 79
GE MORE OUT GET OOF YOUR CRM
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Strategies tegies & Inspiration lision Repair Success for Collision
PROBLEM LELEM SOLVERERR
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SELL
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PAGE 54
New Strategy Throughout her time as a shop owner, Lisa Rush has expanded her facility, doubled revenue and significantly increased efficiency along the way.
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How to handle success— and keep pushing forward PAGE 52
Know How to Grow Andy Gales, owner of Gales General Service and Gales Detailing and Reconditioning, worked from the ground up to create a profitable business with significant growth.
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TRENDS TO WATCH
5 TRENDS FOR 2020 PAGE 4 6
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MIDWEST
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E X PER IENCE PERS ON A L I ZED C OMMUNICAT ION
Part of Reynolds Retail Management System... Transforming the way consumers experience your dealership.
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reyrey.com/telephone | 888.781.3020 Š 2020 The Reynolds and Reynolds Company. All rights reserved. 1008908 2/20
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
HOW CAN YOU BE IN TWO PLACES AT ONCE? It’s easy — Use RepairLink
Mopar Masters Guild Magazine
Leaders in the Sale of Quality Mopar Parts
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OEC® RepairLinkSM is not only the market’s most comprehensive OE mechanical parts fulfillment solution, but a tool for your parts to be available to shops online while you’re on the phone. Now your parts can be in two places at once. Online parts sales are projected to nearly double by 2021¹. Are you going to be one of the millions of RepairLink searches this month? Visit: oeconnection.com/repairlink Call: 234.400.1552 ¹IbisWorld, 2016
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
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Mopar Masters Guild Magazine
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The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
n Mopar Powertrain Customer Service Hotline (888)237Ͳ0001
Mopar Masters Guild Magazine
Leaders in the Sale of Quality Mopar Parts
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AER Powertrain EducaƟon and Professional Self Improvement Modules
IdenƟfying New Sales and ProĮt OpportuniƟes Programs and IncenƟves Product Knowledge; Features, BeneĮts, Tools Sales Support; Outside Sales Reps Wholesale vs. Retail; Are both right for you? Why Buy O.E.? * Why Sell O.E.? Phone Skills; Parts and Service Warranty; Mopar vs. CompeƟtors Cummins Diesel Overcoming ObjecƟons Selling Skills (Phone and Face to Face) Outside Sales Rep Skills Sales Blitz: Why and how to execute a successful sales blitz
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The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
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Redefining CRM
reyrey.com/focus Š2020 The Reynolds and Reynolds Company. All rights reserved.
The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
Elite EXTRA: Your Last Mile Delivery Dispatch Solution!
With up to 53% of shipping costs in last mile delivery, teaming up with the best dispatching solution is the name of the game for your company’s last mile delivery success. 5 Ways Elite EXTRA Can Help You Master Your Last Mile Deliveries 1. Optimized Routing: Less time spent per route = more stops per day 2. External Delivery*: Help is here! Call in a driver to deliver that package! 3. Real-time GPS Tracking: Be in the know! With instantaneous GPS tracking, quickly answer delivery questions and get the full view of driver locations. 4. Accurate ETA Notifications: Keep your customers in the loop with email or text notifications. 5. Signature Capture: Go paperless with mobile signature capture and digital proof of delivery.
The Power of Elite EXTRA: Ź 13.41 more invoices/day Ź 50% decrease in drivers’ wages/route Ź 32% increase in total revenue per route Ź 27% improvement in off route time
Find Elite EXTRA at MMG Vendor Fair and Booth 6172N at NADA in Las Vegas in Feburary!
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The exchange of information by like sized dealers in a non-competitive environment.
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January - Febrary 2020
Learning to Accommodate for ADAS Repairs
Vehicles today are a far cry from what they were 20 years ago, when cars weren’t equipped with a single advanced driver-assistance system (ADAS). Today, cars are coming equipped with automa c emergency braking (AEB), forward collision warning (FCW) and radar sensors, not to men on LIDAR remote sensing. New technology brings with it new demands for repairing vehicles accurately and efficiently. Collision repair companies are launching new solu ons to help technicians fix vehicles properly. For instance, Chief Collision Technology launched one of the industry’s first automated ADAS calibra on systems. I-CAR even launched enhancements to its core educa on program to include vehicle and technology specific training. “If we don’t repair this vehicle the way it was intended to be repaired, per OEMs’ standards, it’s not going to react the same way,” says Mike Croker, global repair and training product manager for Chief. “And then we’re taking someone’s life into our own hands.” Croker emphasizes that the biggest factor leading to a shop’s success is its ability to complete a safe and accurate repair. He says body shops need to keep up with ever-evolving technological advancements. “It’s different than anything we’ve ever seen in the industry in the past,” says Bud Center, I-CAR subject ma er expert and lead associate. “These technicians will need to be more of a learner type and thrive on going into service manuals and researching service informa on.” So, here’s a ques on for you; Has your shop advanced far enough to survive? What to Expect in ADAS Technician Training Several ADAS courses are currently available for technicians. (See Sidebar: ADAS Course Opportuni es) I-CAR experts work closely with automakers to develop courses that techs can take. Center says a technician’s success in repairing vehicles with advanced technology will be based on OE requirements for comple ng the repairs, strong understanding of how the systems are designed and perform, and the ability to go out and test the systems. Continued on Page 29
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Continued from Page 28 Croker feels that, for a system like Chief’s, the technician will be trained on how to use it before even being able to start the device. The training takes a li le more than two hours and can be done virtually. Once a technician passes the training, he or she will be given a site key to turn on the calibra on system. One challenge to industry organiza ons working together to build standardized ADAS training courses is the discon nuity between manufacturers and their individual repair requirements. “Basically, the more training you have on repairing any type of ADAS system, the be er the outcome will be,” Croker adds. Another challenge in teaching the repair process stems from the chance for mistakes. Croker says that, while performing these repairs, the technician is required to take so many measurements with tape measures and string, that it does create room for error. “Just because they did a process does not mean it was done correctly,” Croker says. ADAS Course Opportuni es I-CAR currently offers mul ple ADAS courses. These courses include: •
ADAS and Convenience Systems Overview and Service
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Bosch Scan Tool and Advanced Driver-Assistance Systems (ADAS) Calibra on Kit
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Incorpora ng ADAS in Your Business
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Post Repair Advanced Driver-Assistance Systems (ADAS) Tes ng
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Windshields and Advanced Driver-Assist Systems (ADAS)
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What to Plan for ADAS Work on the Shop Floor
The shop owner, Center says, will need to do more research in the foreseeable future. The owner will need to analyze his or her business and determine which makes and models are arriving at their shop most frequently. Then, the owner will need to obtain the specific vehicles’ repair procedures, and stay updated on them as they get updated. Shops will need to require a space the size of at least one bay of unobstructed floor space in order to perform accurate ADAS calibra ons. In some cases, the space will need to have no reflec ve surfaces, because sunlight coming through a window could cause issues with calibra ons. “When it comes to ADAS repairs and calibra ons, floor space is always at a premium,” Center says. “It can be very difficult to dedicate floor space to these calibra ons.” And, when it comes to the current manual calibra on process there isn’t a way to verify the target is in the correct posi on easily, and there isn’t an ideal way to verify if the calibra on is correct. With a system like the Chief Mosaic the machine calibrates itself every 24-hours or every calibra on if needed. It also has technology that verifies correct target placement. Croker says a shop will need to make sure the vehicle structure is straight and will need a 3-D measuring system that can document that. In the case of proper calibra on it is cri cal that the vehicle structure and wheel alignments are done, and done correctly. The wheel alignment may be OEM specific. The shop operator will need to obtain documenta on of the calibra on. “Each step in ADAS repairs is so cri cal to the overall funcon of the repair that technicians can’t skip a single one,” Croker notes. Source: www.FenderBender.com - Ar cle by Melissa Steinken, who is the staff writer for ADAPT, where she covers the latest in transporta on trends. She is also the staff writer for FenderBender
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January - Febrary 2020
VW to Donate SUVs and Diagnostics Equipment to Help Train Future Technicians The automo ve industry responding to the need for qualified service technicians con nued this week with an automaker joining the effort. Volkswagen said it recognizes the need for vehicles to be in the hands of students to help educate and equip tomorrow’s technicians with the tools necessary for future employment. During the next few months, Volkswagen announced it will donate 31 Atlas SUVs and diagnos cs equipment to high-school auto technician programs, technical schools and career centers across the country. To help address the growing need for trained automo ve technicians who understand both the hardware and the increasingly complex so ware in modern vehicles, Volkswagen acknowledged simply learning the nuts and bolts of automo ve repair no longer suffices. “There is a na onal shortage of technicians, and it’s expected to grow as many technicians are, or are very close to, re rement age. We have to start looking for avenues to backfill these individuals,” Volkswagen na onal service opera ons manager Jon Meredith said in a news release. Today, more than 770,000 people work as automo ve technicians and mechanics across the country, according to federal government es mates. While the overall number of roles remains steady, federal labor experts and the automo ve industry es mate the need for new technicians at tens of thousands of workers per year just to maintain current openings demand that’s greater than what trade schools can currently supply with graduates. “As an industry, we need to come up with different ways of thinking and doing to a ract young people to this industry,” said Meredith, while adding that as a vehicle manufacturer, Volkswagen sees tremendous value in partnering with dealers and the technical and trade schools in their markets to bring both the Volkswagen product and diagnos c equipment to the younger genera on considering a career in the automo ve industry. The Volkswagen ODIS so ware used to diagnose and update vehicles would normally have to be purchased directly from Volkswagen under the Motor Vehicle Owners’ Right to Repair Act and would be out of reach of many programs. The automaker indicated the selected schools will also collaborate with local dealerships to provide supplemental assistance and instruc on on the donated equipment. Darin Lewis, an automo ve instructor at Ohio’s Medina County Career Center, says the Volkswagen Atlas and so ware will be the newest vehicle in his school’s training fleet by a decade. “It goes far beyond dona ng a physical car. With the technology, they are providing their entry-level curriculum,” Lewis said. “I look back when I was in school and you were either a Ford guy or a Chevy guy. Those days are long gone. “To have something that’s the latest and greatest out there – and to be able to show students, ‘This is where the industry is headed’ — is important,” Lewis went on to say. VW announcement comes on the heels of several dealership groups with a presence in Pennsylvania collabora ng with Universal Technical Ins tute (UTI) in Exton, Pa. Source: www.AutobodyNews.com
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Could this new battery slash the cost of an electric car? Automakers are spending billions of dollars in a fierce ba le to develop be er ba eries to power the upcoming industry shi to all-electric vehicles. Automakers around the world are inves ng tens of billions of dollars to electrify their line-ups, but there are s ll a number of obstacles limi ng mainstream acceptance — such as range and cost. But Phoenix-based Nikola Motors may have found what its CEO describes as the “Holy Grail of ba eries,” an alterna ve to today’s lithium-ion technology that could double the distance a ba ery-electric vehicle can travel between charges, while cu ng ba ery costs in half. “We are not talking about small improvements; we are talking about doubling the range of BEVs and hydrogenelectric vehicles around the world,” said Trevor Milton, founder and chief execu ve of Nikola. Nikola, a start-up that has focused on hydrogen and ba ery-powered heavy-duty trucks, isn’t offering many details about the new technology and, considering that other promised breakthroughs have failed to prove produc on ready, there are plenty of skep cs. Even if it does pan out, tech consultancy ABI Research warns it would likely take several years, at the soonest, to begin manufacturing. What Nikola has revealed is that it plans to acquire an unnamed ba ery start-up that created the new technology. It says it will provide more informa on once that deal is completed early in 2020. The company has offered some hints as to how the new technology works, sugges ng it relies on modifica ons to current lithium-ion ba eries, rather than completely replacing them en rely. It appears the key to the new ba ery is removing the binder material and electric current collectors used in today’s lithium-ion cells. That would reduce not only size and weight, Milton claimed, but also make the new ba eries “more conduc ve,” transla ng into faster charging mes. ikola claims that preliminary tes ng shows the ba eries can withstand 2,000 charge and discharge cycles, or twice the current industry standard for motor vehicles. If that were to prove valid in real-world applica ons, it would suggest a truck could clock over 1.5 million miles before needing to replace the pack. The technology also could find other applica ons, not only in passenger cars but even in consumer devices, such as cellphones, Nikola indicated. Several technologies appear to offer promise, including “solid state” ba eries that replace the chemical slurry in lithium-ion ba eries with a ceramic material. Toyota is just one of the automakers sponsoring research into solid state technology which, proponents claim, could drop the price of an automo ve ba ery from somewhere between $120 and $145 per kilowa -hour today to less than $70, and perhaps as low as $50. Driving down ba ery costs will be cri cal to achieving parity between EVs and gas-powered vehicles — something many auto industry watchers say could happen by the middle of the decade. And whoever comes up with a true ba ery breakthrough would have a significant leg up on compe tors. Source: www.nbcnews.com
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January - Febrary 2020
2019 2 01 9 M o opar p ar M ast aster er s G Gui ui ld O ffii cer s & Com Off Committee m i t t eess Vendor Commi ees
Officers: President - Susan McDaniel - Bill Luke CJD – Phoenix, AZ Vice President - Joe McBeth - Dallas DCJ – Dallas, TX Secretary - Mike Opperman - Baxter CJD - Omaha, NE Treasurer - Don Cushing - Tasca Automo ve Group - Johnston, RI
Execu ve Commi ee - All Officers Including: Dan Hu on - Tom O’Brien DCJR - Greenwood, IN Marvin Windham - Benchmark CJD – Birmingham, AL Alan Yancey - Hayes CDJ - Alto, GA Rick Monteiro - Jack Powell CJD – Escondido, CA Rick Cutaia - Rick Hendrick DCJR – Charleston, SC Paul Allred - Stateline CJD – Fort Mill, SC Gerry Oakes - Baxter CJD - Omaha, NE Glenn Hojnacki - Milosch’s Palace CJDR – Lake Orion, MI Cody Eckhardt - Larry Miller DCJR - Sandy, UT
Guild Commi ees: Nada 2020 Planning Jill Vance - Avenue Event Group, LLC
Finance Commi ee Susan McDaniel - Bill Luke CJD – Phoenix, AZ Don Cushing - Tasca Automo ve Group - Johnston, RI Rick Cutaia - Rick Hendrick DCJR – Charleston, SC
Newsle er/Website/Social Media Don Cushing - Tasca Automo ve Group - Johnston, RI
CDK Global Mike Opperman - Baxter CJD - Omaha, NE - (Chair) Dan Hu on - Tom O’Brien DCJR - Greenwood, IN Paul Allred - Stateline CJD – Fort Mill, SC Joe McBeth - Dallas DCJ – Dallas, TX
Reynolds & Reynolds Rick Cutaia - Rick Hendrick DCJR – Charleston, SC (Chair) Randy Rogers - Huffines CJDR - Plano, TX Kent Cogswell - Jack Phelan CDJR - Countryside. IL Alan Yancey - Hayes CDJ - Alto, GA Marvin Windham - Benchmark CJD – Birmingham, AL (Alt)
OEConnec on & Snap On Business Solu ons Dan Hu on - Tom O’Brien CJD – Greenwood, IN (Chair) Paul Allred - Stateline CJD – Fort Mill, SC Susan McDaniel - Bill Luke CJD – Phoenix, AZ Cody Eckhardt - Larry Miller DCJR - Sandy, UT Don Cushing - Tasca Automo ve Group - Johnston, RI
UPS Paul Allred - Stateline CJD – Fort Mill, SC (Chair) Rick Cutaia - Rick Hendrick DCJR – Charleston, SC Rick Stewart - Commonwealth DR - Louisville, KY
AER Robert Chatwin - Larry Miller DCJR - Sandy, UT (Chair) Glenn Hojnacki - Milosch’s Palace CJD – Lake Orion, MI Josh Gouldsmith - Gladstone DCJ - Gladstone, MO Shane Birdyshaw - Benchmark CDJR - Birmingham, AL Jim Jaeger - Bosak Motors - Merrillville, IN (ALT)
SUMMIT CONSULTING INTL/PSX Joe McBeth - Dallas DCJ – Dallas, TX Susan McDaniel - Bill Luke CJD – Phoenix, AZ Don Cushing - Tasca Automo ve Group - Johnston, RI Paul Allred - Stateline CJD – Fort Mill, SC
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Vendor Chairmen Paul Allred - Stateline CJD - Fort Mill, SC Mike Opperman - Baxter CJD - Omaha, NE