Mopar Masters Guild Magazine Nov - Dec 2019 by Don Cushing

Mopar Masters Guild Magazine Leaders in the sale of quality FCA Mopar Parts.

November - December 2019

Also In This Issue From the Desk of MMG President Susan McDaniel.....................................................2-3 MMG Vendor Committee Meets with Reynolds & Reynolds................................4-5

Mopar Masters Vendor Committee Meets with Reynolds & Reynolds; OEConnection and Snap-On Business Solutions

Coming Soon! NADA 2020 - Mark your calendars for the Mopar Masters Guild 28th Annual Meeting................................... 6 MMG Vendor Committee Meets with OEConnection............................................7-9 Supporting Vendors............................. 10-11 MMG Vendor Committee Meets with Snap-On Business Solutions............... 12-14 Fiat Chrysler Merger Could Provide Platform for Mid-Size Ram Truck.......... 15 AER Manufacturing............................. 16-17 Katzkin Leather.......................................... 18 OEConnection............................................. 19 Reynolds & Reynolds................................. 20 10 Missions Media..................................... 21 EliteExtra.................................................... 22 Reynolds & Reynolds................................. 23 Snap-On Business Solutions..................... 24 CDK Global................................................. 25 Autobody News........................................... 26 CDK Global................................................. 27 PSX - Parts Sales Xcellerator............ 28-29 UPS............................................................... 30 Mopar Glass Position Statement............ 31 FCA: Tier 1’s can’t use our IP on separate aftermarket glass.................................. 32-33 FCA: Camera must be calibrated for windshield install; aftermarket glass might be deficient............................................ 33-34 The View From My Office.................. 35-37

NADA 2020 - Make Your Plans NOW!

2019 MMG Officers/Committees.......... 36

The exchange of information by like size dealers in a non-competitive environment”

November - December 2019

From the Desk of MMG President Susan McDaniel LOOK AHEAD Hello Everyone! Wow! Where has this year gone? …..as a matter of fact…. where have the last 10 gone? I have had so many discussions with people about time lately. We have all come to the same conclusion that our lives have simply become so much busier because we are so accessible 24/7. Our cell phones can be a wonderful tool but we, often times, are way too committed to them through calls, text messaging, emails and social media. We all need to make a better effort to give ourselves a break and just breathe and take it all in a few times a day. We have had so many changes in Mopar Masters over the years…. In 1989, Chuck Hartle met Bart Cooper at a 20 Group meeting in Dallas, Texas. Over the next four years the two developed a great friendship that changed their lives as parts managers forever. During this time, the pair developed the idea of forming a National Mopar Parts Managers Guild. In 1992, the tandem became a trio with the introduction of Cy Yates. The three managers continued to conceptualize the idea of developing a National Parts Managers Guild. This was the beginning of the Mopar Masters Guild, as we know it today. In February of 1993, the first annual Mopar Masters Guild meeting was held in New Orleans, Louisiana. The small group met in conjunction with the National Automobile Dealers Association (NADA) annual convention. This tradition still continues today and gives managers a platform to tackle business challenges together as well as interact with Mopar. This says a lot for our group as a whole. 27 years later and still going strong. Over the past 27 years, some members have moved on to new adventures. Likewise, many Mopar employees have also come and gone. Members say the most important thing, however, remains the concept started with the three guild founders – the concept of sharing information with others has made many members, better managers and people. Today with the addition of a forum available to all Chrysler brand dealership employees, the Mopar Masters Guild’s future continues to look bright. The guild is governed by its own bylaws established that same year and are led by elected officers serving twoyear terms. The guild was founded on the principles of sharing ideas and best practices with like-size dealers in a non-competitive environment. The initial membership was invited from Chrysler’s Mopar Masters Club. The group has evolved into an established collective voice with Chrysler as well as a proven sounding board, helping vendors better their product offering to the automotive industry. From its inception, MMG has funded its meetings, interactions with vendors, the website and newsletter through supporting vendor’s membership dues. Today, Mopar Masters Guild’s mission statement is: The exchange of information by like-size dealers in a noncompetitive environment. Continued on Page 3

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 2 This will be a very important meeting in Las Vegas as we will say “so long” to three active and long-time members of our group; Marvin Windham (Benchmark Chrysler Dodge Jeep), Glenn Hojnacki (Milosch’s Palace CDJ), and Doug Price (Security Dodge). Glenn and Doug’s sons Christopher Hojnacki and Tim Price will be taking over for their proud fathers and Shane Birdyshaw (already a key member of our group) will be stepping into Marvin’s role at Benchmark. We will also hold elections this year (our officers hold 2-year terms). To Marvin, Glenn and Doug, we are sad to see you go but we realize you have new adventures waiting for you and you all have picked exceptional people to fill your roles. This will not be “farewell”, it will be “until we meet again”. Thank you all for your continued friendship, support, feedback, ideas and endless amounts of information you have shared with our group over the years. You will be missed, my friends. If you have not already made your plans, please do ASAP! MMG NADA 2020 LAS VEGAS (28TH ANNUAL MEETING) The Signature at MGM GRAND 145 East Harmon Avenue Las Vegas, NV 89109 • Tuesday February 11th, 2020 – Arrival in Las Vegas • Wednesday February 12th 2020 – begin MMG meetings • Thursday February 13th 2020 – MMG meetings • Thursday February 13 2020 – Mopar Masters Guild Annual Reception at The Observation Deck at The Stratosphere • Friday February 14 2020 – MMG Meetings The Mopar Masters Guild still has a bright future ahead of us and many years to come of:

“The exchange of information by like-size dealers in a non-competitive environment”

THE ONLY TIME YOU SHOULD EVER LOOK BACK IS TO SEE HOW FAR YOU’VE COME!

Your President,

Susan McDaniel

Susan McDaniel susan@billluke.com - 602.336.1557

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

MMG Vendor Committee Meets With Reynolds & Reynolds Welcome to sunny Florida! In October, we arrived at our annual Vendor meeting in Tampa to visit our friends from Reynolds and Reynolds. It was a bittersweet feeling for me, due to the announcement from Marvin Windham that this will be his last Vendor trip as a guild member. I can honestly say that Marvin has been an invaluable mentor to me through the years, and I appreciate all the wisdom he has bestowed upon me since I became a member of the Guild. Representing the Mopar Masters were: • Rick Cutaia – Rick Hendrick DCJR – South Carolina • Marvin Windham – Benchmark DCJR – Alabama • Randy Rogers – Huffines CDJ Plano - Texas • Kent Cogswell – Jack Phelan DCJr - Illinois We met with the Reynolds team for some team bonding in the beautiful Tampa Bay. We set out to do a little fishing that our host had set up. Jason Sideris, Vice President, Product Planning Fixed Operations, Adam Kirdzik, Product Planning Manager and Brent McDorman, Product Planning – Fixed Operations, from Reynolds & Reynolds joined us, and we had a great day of bonding and fishing.

Continued on Page 5

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 4 After fishing, Jason had us along, with his whole staff, over to his house for dinner and drinks. I can honestly say that there is no better host than Jason and his family. While there, Jason presented Marvin with a plaque for his longtime association with the Reynolds team. Marvin was touched to receive this surprise from his colleagues and friends. Friday, we rolled up our sleeves and got to work. We had our meeting at the beautiful Reynolds office. Our agenda for the day included the following topics: • Smart Center now in ERA-Ignite • Parts Application Enhancements • RMO Comparison (congratulations to Kent for being the penny-wise winner!) • Future Enhancements • Mopar Topics We had many great discussions on things we need, specifically for Mopar. We will continue to focus on what the MMG asks for going forward. Thank you to Jason and his team from Reynolds & Reynolds. The Mopar Masters Guild is proud to have Reynolds & Reynolds as a long time Supporting Vendor! Rick Cutaia Reynolds Committee Chairman

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Mark Your Calendars! NADA 2020 is quickly approaching Plans for our 28th Annual Mopar Masters Guild Meeting at NADA 2020 in Las Vegas, Nevada are well underway! Our Hotel of choice this year is The Signature at MGM Grand, 145 East Harmon Avenue, Las Vegas, NV 89109 Use the following link to secure your reservations: https://book.passkey.com/e/49892245 Tentative plans so far: •

Tuesday February 11th, 2020 Arrival in Las Vegas

•

Wednesday February 12th, 2020 MMG Meetings

•

Thursday February 13th, 2020 MMG Meetings

•

Thursday February 13th, 2020 Mopar Masters Guild Annual Cocktail Reception at The Observation Deck at The Stratosphere

•

Friday February 14th, 2020 MMG Meetings

Updates will follow soon!

MAKE YOUR RESERVATIONS NOW! ROOMS ARE RUNNING LOW!!! Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

MMG Vendor Committee Meets With OEConnection The MMG Vendor Committee traveled to Ohio recently to visit with OEConnection. We all arrived on Sunday afternoon. The MMG Vendor Committee was comprised of • Dan Hutton – Tom O’Brien CDJR – Indiana • Paul Allred – Stateline DCJR – South Carolina • Cody Eckhardt – Larry Miller CDJR – Utah • Don Cushing – Tasca DCJR – Rhode Island We met that evening for a nice dinner with John Haluch and representatives from OEC. The following morning, we arrived at OEConnection’s HQ and was welcomed by the OEConnection Team. Representing OEC was: • Ron Coill – President • Terry Cummins – Chief Sales Office • Gary Coveyou – Director, National Accounts (FCA) • Jon Palazzo – VP/GM, Mechanical • Bonnie Coleman – Mgr., Mechanical Product • Pat Blech – Mgr., Collision Product/MPL • Jeff Toom – Mgr., Collision Product • John Haluch – VP, Customer Success • Carrie Watson – OEM Customer Success Specialist • Dan Grilli – OEM Customer Success Specialist • Brian Lichty – Mgr., Business Intelligence Product • Kyle McChesney – VP/GM, Supply Chain and EPC • Amy Hammond – Mgr., Supply Chain Product • Shane Murphy – Mgr., Field Services • Nancy Dustin – Mgr., Direct Sales • Heather King – Associate Mgr., Marketing Continued on Page 8

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Continued from Page 7 We went around the table with introductions and then Haluch asked us for our input on the current state of Mopar from a dealer’s perspective. There was some interesting conversation for both sides. Our first presentation segment was offered by Jon Palazzo. Jon showed us the positive shifts in the OEM mechanical marketplace. As everyone is well aware, the mechanical marketplace remains a huge opportunity for growth. We discussed RepairLink. Positive changes were topics of conversation. Potential ideas were offered: • Dealer Promotion for On-Line Ordering • Sales Advisors Incentive for Quick Response Time • Credit Card Processing embedded in RepairLink • Banner Programs for shops • Who’s using RepairLink? • Who’s ordering • Lost Sales tracking • Hot Shot Delivery Solutions – Are they cost effective? We spent a good deal of time with Jon and Bonnie discussing and dissecting the above ideas and concerns. After a short break, we resumed our meeting, with the conversation now turning to Collision and CollisionLink with Jeff Toom and Pat Blech. We were asked if we were capturing much of the aftermarket sales with Conquest. Do we use discounting, sales specials or other ideas to help promote Conquest? How can we do better? CollisionLink is looking to be more robust with potential future additions which may or may not include: • The ability for the customer to view their invoice as soon as it’s posted to your DMS • Allowing OEM Repair Procedures to be available when placing a parts order The rest of our afternoon was spent discussing the following: • Link IQ • EPC • Parts Broker Direct (PBD) – Buyers Fee is discounted for Mopar Masters • Supply Chain Update OE Performance Coaching • “Giving the customer what they need, the way they need it” • “Giving the customer what hey want, the way they want it”

Mopar Masters Guild Magazine

Continued on Page 9

Leaders in the Sale of Quality Mopar Parts

Continued from Page 8 The Mopar Masters Guild values the relationship with our Supporting Vendors, and we hope that the time that we spend with each of them helps to provide input to help us both. OEConnection remains one of our long time Supporting Vendors. Thank you to John Haluch, Ron Coill and to the many managers who took time from their business day to spend with our group. We appreciate the sharing of information and the warm hospitality. Submitted by Don Cushing - Tasca DCJR - Rhode Island MMG Treasurer & Vendor Committee Representative

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Our Supporting Vendors:

Support those who support you.

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Our Supporting Vendors: Support those who support you. The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

MMG Vendor Committee Meets With Snap-On Business Solutions Another stop in Ohio. Another visit to a great Supporting Vendor. On Monday evening we met with Keith Pople and members of Snap-on Business Solutions for a nice dinner. It’s nice to enjoy some time and get to know people who’s product you use and that you will be meeting with. It was a great evening, great conversation and laughter. On Tuesday morning we met at Snap-On’s Headquarters to meet with everyone.

The MMG Vendor Committee was comprised of • Dan Hutton – Tom O’Brien CDJR – Indiana • Paul Allred – Stateline DCJR – South Carolina • Cody Eckhardt – Larry Miller CDJR – Utah • Don Cushing – Tasca DCJR – Rhode Island Representing Snap-On business Solutions were: • John Wolf – President, OEM Solutions • Keith Pople – Global Accounts Manager • Ken Satz – Product Manager • Milton Revmatas – Sr. Product Manager • Jim Sever – Director, Business Development & Marketing • Dan Gesacion – Sr. Product Manager After welcoming remarks and introductions, we went right into Industry Trends Update. Keith gave us an indepth look into current conditions. He appreciated hearing from our Mopar Masters group on what we are all seeing from our different market areas. We were each asked, “How do you measure your business?” This launched us into some great areas of conversation. Continued on Page 13

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 12 We were then joined by John Wolf, President, OEM Solutions. John thanked us for coming to meet with the Snap-On Group and shared his views on the current state of business. We truly value the interaction and idea sharing that John brough to the discussion table. As the day progressed, we focused on many different topics such as: • Service Write-Up Solutions • Wi-Advisor • Warranty Process/Pain Points • Parts eCommerce • Express Lane Reports • Upselling on the Drive • Plate Recognition • EPC Quality Data • Warrant Part # Identification • Mopar Essential Tools & Service • “All Makes” Diagnostic Tools & Service COMING SOON! A List of tools that can be decommissioned! After lunch, conversations continued with discussions on: • Master Tech Application • Tool Organization • Loan Tool Availability Measuring Business and the question, “How do we keep the following organized?” • Departmental Expenses • Technology Fees • EPC Catalog Cost • Wi-Advisor Cost • Tool Cost • DMS Costs • Advertising • Payroll

Continued on Page 14

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Continued from Page 13 We spent the rest of our afternoon on this subject before we all had to leave to catch our flights. The Mopar Masters Guild would like to thank John Wolf, Keith Pople and the rest of the Snap-On group for allowing us to join them for these valued discussions. We hope that we all can learn and grow from these meetings. The Mopar Masters Guild is proud and honored to have Snap-On business Solutions as a valued Supporting Vendor. Submitted by Don Cushing - Tasca DCJR - Rhode Island MMG Treasurer & Vendor Committee Representative

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Fiat Chrysler merger could provide platform for midsize Ram truck Fiat Chrysler Automobiles NV’s merger with French automaker Groupe PSA could provide the platform for a midsize Ram pickup truck. The possibility raised by Fiat Chrysler CEO Mike Manley came as the automakers announced the signing of a binding agreement to create a transatlantic corporation worth $50 billion that would be the No. 4 automaker in the world by sales volume. The entities seek to create savings by combining vehicle platforms, including one for compact and midsize vehicles. “One area that Ram has long been missing a product is in the midsize market or metric-ton truck,” Manley said. “There is fabulous opportunity, I think, in the merger for PSA and FCA once it is fully fueled.” The merger would provide the transatlantic corporation an even greater global footprint in places outside the United States with less space for massive trucks. But midsize trucks also are growing in popularity in the United States with market share up to 3.7% through November of 2019, up from 1.5% in 2014, according to auto information website Edmunds.com Inc. “Midsize trucks are extremely popular on a global level,” said Karl Brauer, executive publisher at Cox Automotive Inc. “With the increased distribution and global footprint, it’s really almost a requirement.” Ram dropped its last midsize pickup, the Dakota, in 2011 after a 25-year run. Jeep launched the midsize Gladiator pickup this year, but Manley in May on an earnings call said he believed there was an untapped midsize market for Ram. The full-size Ram this year is poised to overtake General Motors Co.’s Chevrolet Silverado as the No. 2 selling pickup in the United States for the first time. But GM still sells more trucks with the GMC Sierra and midsize Chevrolet Colorado and GMC Canyon. Ford Motor Co., whose F-series is the U.S.’s best-selling trucks, also recently revived the midsize Ford Ranger. Fiat Chrysler has been working on developing a midsize truck, Manley said in May. A Ram team was “focused on solving a metric ton midsize truck solution for us because it’s a big part of the portfolio and growth we want to achieve,” he said. The company was struggling with being able to build a low-cost vehicle that still is applicable in the market, he said at the time: “I want that problem solved, frankly, because it’s a clear hole in our portfolio. ... Trust me, they’re focused on it. We need to get it fixed soon.” With PSA, Fiat Chrysler may have found the answer. The companies expect two platforms would support twothirds of the combined automaker’s volume. One would be for compact/midsize vehicles, which they predict could support more than three million annual production units. The convergence of these platforms could take as little as 20 months after the deal closes, executives said Wednesday. Source: Breana Noble, The Detroit News

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

AER And FREd JonEs

PowERtRAin PRoduct And sAlEs tRAining oPPoRtunitiEs.

who are the “links” in your dealership who come in contact with your customers?

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

ALL training classes are designed to be motivational as well as informative! Because, what good is information if you aren’t motivated to use it! ❏ SALeS AwAreneSS – Learn how to increase ALL of your parts and service sales (not just powertrain) without increasing your expenses or costs. Covers sales opportunities and how to take advantage of them. 4–5 hours, Dealer Principal, GM and Management (Parts and Service).* ❏ OutSide SALeS rep trAining #1 – (Power Surge) Covers basics of outside sales opportunities, including product knowledge, the competition and how to find the business. 4 hours. ❏ OutSide SALeS rep trAining #2 – Finding the business, overcoming objections, schedule planning and role playing. Prerequisite for this class is Outside Sales Rep Training #1. 2–3 hours. ❏ inSide SALeS perSOn trAining #1 – Includes counter personnel (retail and wholesale), phone room, etc. Focuses on product knowledge, knowing the competition, etc. Learn the hows and whys of selling O.E. Powertrain and more. 2.5–3 hours. ❏ inSide SALeS perSOn trAining #2 AdvAnced – This class focuses deeper on phone selling skills, role playing, handling difficult customers and more. Prerequisite for this class is Inside Sales Person Training #1. 1.5–2 hours. Can be combined with Inside Sales Person Training #1. ❏ Service AdviSOr SALeS And prOduct trAining – Know our product, know the competition, know the hows and whys of selling O.E. Powertrain. 2–2.5 hours. ❏ driverS, or anyone who comes into contact with customers not covered above. Average time 30–60 minutes.

KnOwLedge iS pOwer All training classes are offered at nO cOSt to you or your employees and meals or snacks are provided! Need more information or want to schedule one of these courses? Contact Bill Taylor, AER National Trainer at billtaylor@aermfg.com, your local AER or Fred Jones Powertrain Sales representative, your FCA US LLC Area Manager, your FCA US Wholesale Manager or check the box beside the courses of interest and return via email to btaylor@aermfg.com ASAP. But don’t wait. You can also call (540) 419-4882. But don’t wait long. The longer you wait the longer before you increase your sales and profits! Our classes are meant to be motivational as well as informational! * Note: It is strongly recommended that management attend the Sales Awareness course before sending any employee to any of the other courses listed.

4/16 20904 ©2016 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC. FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC.

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

IT’S TIME TO TAKE YOUR

PARTS DEPARTMENT

SERIOUSLY

Do you know what shops stopped buying from you? Are you promoting the value of OEM parts vs aftermarket? Do you know the strengths and weaknesses of your parts department?

If you can’t answer these questions, you need help. A well run Parts Department can have a major impact on your dealership’s bottom line. OEC is here to help take your wholesale Collision and Mechanical parts sales to the next level. If you’re one of the 70% of dealerships using OEC solutions and are interested in a free performance review, head to the link below to see if you are eligible. Visit: oeconnection.com/performancereview

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

The 2019 Accessories Trend Report: Accessory Potential Unlocked

The Accessory Market is a

Of all vehicle buyers last year,

% purchased

Billion Industry

Top Accessorized CDJR Models

Chrysler Pacifica

Dodge Charger

Jeep Grand Cherokee

Ram 1500 Crew Cab

Most Popular Accessories by Region 1. Interior Upgrades 2. Exterior Utility and Upgrades 3. Protection Products 1. Interior Upgrades 2. Driver Assist Products 3. Exterior Utility and Upgrades 1. Interior Upgrades 2. Driver Assist Products 3. Protection Products

Top 5 Accessories - Quantity

1 2 3 4 5

Interior Accessories Exterior Utility and Upgrades Window Tint and Deflectors Protection Products Driver Assist Products

accessories

1. Interior Upgrades 2. Window Tint and Deflectors 3. Exterior Utility and Upgrades

Top 5 Accessories - Revenue

1 2 3 4 5

Audio and Electronics Protection Products Wheels, Tires and Suspension Driver Assist Products Covers and Bed Accessories

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

FO C US ON Q UALIT Y AN D ALL ELSE WILL FOLLOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY WE L L - HASTE MA KES WASTE, BUT TIMELINESS IS VITAL - COMPL ACEN CY IS EVIL - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST CO M R ADES - VE N D O RS

SEE YOU IN

LAS VEGAS

H E L P MAKE US SUCCESSFUL - THE ONLY AT TITUDE IS A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT J UST I S N ’ T G O O D E N O U GH - FO C US ON Q UALIT Y A ND ALL ELSE WILL FOLLOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY WE L L - HASTE MA KES

IN FEBRUARY!

WASTE, BUT TIMELINESS IS VITAL - COMPL ACEN CY IS EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST CO M R A DES - VE N D O RS HELP MAKE US S UCCESSFUL - THE ONLY AT TITUDE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT J UST I S N ’ T G O O D E N O U GH - FOCUS ON Q UALIT Y AND ALL ELSE WILL FOLLOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY WE L L - HASTE MA KES WASTE, BUT TIMELINESS IS VITAL - COMPL ACEN CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST CO M R A DES

MISSION #9

- VE N DORS HELP MAKE US SUCCESSFUL - THE ONLY AT TITU DE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT J UST I S N ’ T G O O D EN OUGH - FOCUS ON Q UALIT Y AND ALL ELSE WILL FO L LOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY WE L L

The devil is in the

- HASTE MAKES WASTE, BUT TIMELINESS IS VITAL - COMPL AC E N CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST CO M R A DES - VENDORS HELP MAKE US SUCCESSFUL - THE ON LY AT TITU DE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT J UST I S N ’ T GOOD EN OUGH - FOCUS ON Q UALIT Y AND ALL ELS E WI L L FO L LOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY

details.

WE L L - HASTE MAKES WASTE, BUT TIMELINESS IS VITAL - CO M PL AC E N CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST CO M R ADES - VENDORS HELP MAKE US SUCCESSFUL - TH E O N LY AT TITU DE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT J UST ISN’T GOOD EN OUGH - FOCUS ON Q UALIT Y AND ALL E LS E WI L L FO L LOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, REA L LY WELL - HASTE MAKES WASTE, BUT TIMELINESS IS VITA L - CO M PL AC E N CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST COMR ADES - VENDORS HELP MAKE US SUCCESSFU L - TH E O N LY AT TITU DE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS G RE AT JUST ISN’T GOO D EN OUGH - FOCUS ON Q UALIT Y AN D A L L E LS E WI L L FO L LOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE A L LY, RE A L LY WELL - HASTE MAKES WASTE, BUT TIMELINESS IS VITA L - CO M PL AC E N CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WO R KE RS A RE TH E B EST COMR ADES - VENDORS HELP MAKE US SUCCESS F U L - TH E O N LY AT TITU DE I S A “ CA N D O ” AT TITU DE - TH E DEVI L I S I N TH E DE TA I LS - G RE AT JUST ISN’T GOOD EN OUGH - FOCUS ON Q UALIT Y A N D A L L E LS E WI L L FO L LOW - IT ’ S B EST TO D O EVE RY THI N G WE E L ECT TO D O RE ALLY, RE ALLY WELL - HASTE MAKES WASTE, BUT TIM E L I N ESS I S VITA L - CO M PL AC E N CY I S EVI L - O U R C USTO M E RS A RE KI N G - CO -WOR KERS ARE THE BEST COMR ADES - VENDO RS H E L P MA KE US S U CC ESS F U L - TH E O N LY AT TITU DE I S A “ CAN DO” AT TITUDE - THE DEVIL IS IN THE DE TAILS - G RE AT J UST I S N ’ T G O O D E N O U GH FO C US O N Q UALIT Y AND ALL E LSE WILL FOLLOW - IT ’ S BEST TO D O EVE RY THI N G WE E L ECT TO D O RE ALLY, RE ALLY WELL - HASTE MAKES WASTE, BUT TI M E L I N ESS I S VITA L -

WE ARE 10 MISSIONS MEDIA.

CO M PL ACEN CY IS EVIL - OUR CUSTOMERS ARE KING - CO -WO R KE RS A RE THE BEST COMR ADES - VENDORS HELP MAKE US SUC C ESS FUL - THE ONLY AT TITUDE IS A “ CAN DO” AT TITUDE - THE DEVIL IS IN THE DETA I LS - GRE AT JUST ISN ’ T G O O D EN OUGH -

FENDERBENDER.COM/GROWPARTS Reach local collision repair shop operators.

RATCHETANDWRENCH.COM/GROWPARTS Reach local auto care shop operators.

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Elite EXTRA: Your Last Mile Delivery Dispatch Solution!

With up to 53% of shipping costs in last mile delivery, teaming up with the best dispatching solution is the name of the game for your company’s last mile delivery success. 5 Ways Elite EXTRA Can Help You Master Your Last Mile Deliveries 1. Optimized Routing: Less time spent per route = more stops per day 2. External Delivery*: Help is here! Call in a driver to deliver that package! 3. Real-time GPS Tracking: Be in the know! With instantaneous GPS tracking, quickly answer delivery questions and get the full view of driver locations. 4. Accurate ETA Notifications: Keep your customers in the loop with email or text notifications. 5. Signature Capture: Go paperless with mobile signature capture and digital proof of delivery.

The Power of Elite EXTRA: ► 13.41 more invoices/day ► 50% decrease in drivers’ wages/route ► 32% increase in total revenue per route ► 27% improvement in off route time

Find Elite EXTRA at Booth 6172N at NADA in Las Vegas in Feburary!

► Doubled number of parts delivered daily

Make the Last Mile your Best Mile! *Currently available in select markets with new markets coming soon!

A PRODUCT OF APPLIED DATA CONSULTANTS

www. El i t e EXT RA . c o m

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

“ YO U M A K E A M I S TA K E ONE TIME AND YOU TRY N O T T O M A K E I T A G A I N. -RICK HENDRICK

See the full interview at reyrey.com/hendrick

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

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Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

FLOWING WE KEEP THE COMMUNICATION FLOWING AND YOUR SERVICE DEPARTMENT ROLLING. AND YOUR SERVICE DEPARTMENT ROLLING. WE KEEP THE COMMUNICATION

DEALER PEOPLE. DEALER PEOPLE.

BECAUSE WE’RE BECAUSE WE’RE

Jordan O., Field Service Engineer

Want your Service department firing on all cylinders? Communication — both internal and external — is critical. Which is why CDK Global offers communications products and services to keep Service and Parts on the same page, your customers at your fingertips and your service bays bustling. Because we’re dealer people.

TURN COMMUNICATION INTO PRODUCTIVITY

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Growing

your business just got easier

with

Dozens of Customized Display Ad Templates

Regional Web Banners

Promote your wholesale parts business in the leading regional news publication read by body shops across the country.

P.O. Box 1516 Carlsbad, CA 92018

Barbara Davies bdavies@autobodynews.com

Mopar Masters Guild Magazine

(800) 699-8251 autobodynews.com

Leaders in the Sale of Quality Mopar Parts

PRODUCTIVITY YOUR PRODUCTIVITY PRODUCTIVITY IS OUR preoccupation. ation. OUR ccup IS preo preoccupation. IS OUR YOUR

YOU R

BEC AUS E WE’ RE

DEALER PEOPLE. DEALER PEOPLE. BECAUS E WE’RE DEALER PEOPLE. BECAUSE WE’RE

Phil B., CDK Service Performance Manager

At CDK Global, we recognize that a profitable Service department begins with productivity. And productivity begins in the service bays, which is where your technicians belong. It’s also where our tools are designed to help them remain, turning hours, selling parts and delivering some major

WANT A PRODUCTIVITY BOOST?

oomph to your bottom line. Because we’re dealer people.

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

UPS Dealer Services Drive Better Performance Receive exclusive MarketCenter dealer discounted pricing on: •

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Streamline online sales Turnkey solutions offered by UPS Ready® Marketplace Providers allow you to strengthen just about every aspect of your online offering — from website development to order management tools to streamline your orders from all sales channels.

To enroll, visit www.DealerCONNECT.com or visit the FCA US Market Center site located within Dealer Connect. To learn more about UPS’s Market Center Shipping Advantages: Contact the UPS support line at 1-800-567-9989.

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

AUTHENTIC MOPAR GLASS REPLACEMENT ®

POSITION STATEMENT

Only Authentic Mopar® Glass is designed, engineered, manufactured and tested to the FCA US LLC internal and government-mandated standards and is the only equivalent to the originally installed glass. FCA US LLC does not approve of or recognize glass replacement procedures where Authentic Mopar Parts are not used for Chrysler, Dodge, Jeep®, Ram and FIAT® brand vehicles. Any repairs performed not using Mopar Replacement Glass, and not following published repair guidelines and procedures, may expose current or future vehicle owners and occupants to unnecessary risk. FCA US LLC vehicles, systems and components are engineered, tested and manufactured to help protect vehicle occupants. They are engineered based upon both government-mandated and internal corporate requirements relative to Durability, Noise Vibration & Harshness (NVH) and Vehicle Safety. Authentic Mopar Glass characteristics include and are not limited to:  Glass coatings that provide UV protection and in-cabin heat reduction. Aftermarket variants often may not be equipped with reflective technology. This technology optimizes air conditioning performance and can improve fuel economy. The attached moldings have been validated with exposure testing, including UV, chemical, temperature, tear and abrasion resistance.  Glass may be equipped with enhanced acoustic dampening technologies integrated into the glass assembly. Aftermarket glass may not be equipped with this variant, which may result in increased wind, road and engine noise in your vehicle’s cabin.  Works with various advanced driver safety system electrical components, including cameras, rain sensors, antennae and heating elements. Aftermarket glass may not support the function of complex electrical components and could interfere with your vehicle’s electronic systems, resulting in unintended functions or disabling the system function.  If your vehicle’s windshield is equipped with a forward facing camera (typically integrated in the rearview mirror assembly), the camera must be recalibrated after the windshield has been installed. Glass components are also often a part of the vehicle’s structural assembly. Using Mopar authorized removal and replacement procedures, including the use of advanced adhesives specific to each model, helps ensure that the vehicle remains as designed. Aftermarket glass manufacturers may represent their products as Original Equipment Equivalent, or OEE. No supplier is authorized to utilize FCA US LLC tooling, test equipment or Intellectual Property in the development or production of aftermarket glass. Aftermarket windshields and moldings are often made with materials that do not adhere to FCA US LLC performance standards. Release Date: November 20, 2019

For more information, log on to: www.MoparRepairConnect.com.

©2019 FCA US LLC. All Rights Reserved. Chrysler, Dodge, Jeep, Ram, Mopar and SRT are registered trademarks of FCA US LLC. FIAT is a registered trademark of FCA Group Marketing S.p.A., used under license by FCA US LLC.

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

FCA: Tier 1s can’t use our IP on separate aftermarket glass either FCA confirmed that comments about aftermarket automotive glass in a recent position statement would also apply to the Tier 1 suppliers it relies on for OEM parts. “Aftermarket glass manufacturers may represent their products as Original Equipment Equivalent, or OEE,” FCA wrote in a Nov. 20 position statement. (Emphasis FCA’s.) “No supplier is authorized to utilize FCA US LLC tooling, test equipment or Intellectual Property in the development or production of aftermarket glass. Aftermarket windshields and moldings are often made with materials that do not adhere to FCA US LLC performance standards.” This statement shouldn’t come as a surprise regarding glass from a party with zero ties to the automaker. But confusion might exist regarding Tier 1 firms. We asked the automaker to clarify this paragraph would apply to the Tier 1 manufacturers FCA contracts to provide it with official OEM glass. “Yes, that is correct,” Mopar media relations manager Dan Reid wrote in an email on Thursday. “No supplier is authorized to utilize FCA US LLC tooling, test equipment or Intellectual Property in the development or production of aftermarket glass.” Essentially, the Tier 1s can’t just turn around and run off their own competing line of replacement glass for FCA vehicles if doing so involves any of FCA’s intellectual property. They have to find another way to make the products. DENSO described a similar issue at a July Collision Industry Conference in regards to the question of why it doesn’t just sell the OEM parts it makes in its own packaging. CCC also has confirmed that under its definitions for retailers, Tier 1 suppliers’ aftermarket components “ARE NOT OPT OEM PARTS.” (Emphasis CCC’s.) Contractually, they can’t characterize them as such within the software. It noted that “Some insurers and parts distributors may utilize insurer designations to distinguish these parts from other aftermarket parts.” However, from CCC’s perspective, there’s only two ways to do so. “The competing product line is NOT made for the vehicle manufacturers and is categorized with the ‘Non OEM’ / ‘Aftermarket’ part type,” CCC wrote. It observed that such components “typically do not come in OEM branded packaging and may have visible differences if the part contains OEM logos or other OEM Intellectual Property.” CCC also warned that such parts could run afoul of state laws if not certified. Continued on Page 33

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 32 “These manufacturers may not have received certification from CAPA,” CCC wrote. “… Note: some states do not permit use of certain aftermarket parts unless certified by a recognized industry certification organization like CAPA or NSF.” A CIC Parts subcommittee led by SSF Imported Auto Parts director of business development Ken Weiss took a similar line at the November Collision Industry Conference. Source: www.RepairerDrivenNews.com

FCA: Camera must be recalibrated for windshield install; aftermarket glass might be deficient FCA in a new position statement last month warned that forward-facing cameras must always be recalibrated following any windshield installation. “If your vehicle’s windshield is equipped with a forward facing camera (typically integrated in the rearview mirror assembly), the camera must be recalibrated after the windshield has been installed,” FCA wrote Nov. 20. That shouldn’t be much of a surprise to anyone keeping up with automaker ADAS-related procedures or the auto glass industry’s calibration push. (And such instructions were probably already in the official FCA repair procedures shops should be using on every repair.) The remainder of the position statement focuses on potential deficiencies in aftermarket glass, including some that repairers, insurers and consumers might not have considered. FCA points out variables which wouldn’t be captured in Federal Motor Vehicle Safety Standard requirements for automotive glass. This indicates that repairers can’t assume a supplier’s assurance an aftermarket windshield was DOT-compliant meant it would deliver the same performance as the OEM original. CAPA also raised this issue in a September discussion of a new standard for aftermarket windshields it said went beyond beyond FMVSS 205. So you want to recommend imitation glass to a consumer, you’ll have to determine if it meets these additional benchmarks FCA’s describing. Otherwise, you’re not delivering like kind and quality. “FCA US LLC vehicles, systems and components are engineered, tested and manufactured to help protect vehicle occupants,” FCA wrote in the Nov. 20 position statements. “They are engineered based upon both government-mandated and internal corporate requirements relative to Durability, Noise Vibration & Harshness (NVH) and Vehicle Safety.” Continued on Page 34

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Continued from Page 33 FCA said its official Mopar glass might have cooling (and therefore fuel economy), acoustic, and ADAS properties: • Glass coatings that provide UV protection and in-cabin heat reduction. Aftermarket variants often may not be equipped with reflective technology. This technology optimizes air conditioning performance and can improve fuel economy. The attached moldings have been validated with exposure testing, including UV, chemical, temperature, tear and abrasion resistance. • Glass may be equipped with enhanced acoustic dampening technologies integrated into the glass assembly. Aftermarket glass may not be equipped with this variant, which may result in increased wind, road and engine noise in your vehicle’s cabin. • Works with various advanced driver safety system electrical components, including cameras, rain sensors, antennae and heating elements. Aftermarket glass may not support the function of complex electrical components and could interfere with your vehicle’s electronic systems, resulting in unintended functions or disabling the system function. (Minor formatting edits.) FCA also encouraged shops to use its OEM-authorized adhesives given the structural nature of much automotive glass. “Glass components are also often a part of the vehicle’s structural assembly,” FCA wrote. “Using Mopar authorized removal and replacement procedures, including the use of advanced adhesives specific to each model, helps ensure that the vehicle remains as designed.” FCA also warned about how aftermarket manufacturers might incorrectly represent their glass. “Aftermarket glass manufacturers may represent their products as Original Equipment Equivalent, or OEE. No supplier is authorized to utilize FCA US LLC tooling, test equipment or Intellectual Property in the development or production of aftermarket glass,” FCA wrote in the Nov. 20 position statement. (Emphasis FCA’s.) “Aftermarket windshields and moldings are often made with materials that do not adhere to FCA US LLC performance standards.” This is interesting because it seems to suggest a Tier 1 making windshields for FCA can’t turn around and use proprietary FCA knowledge to build and sell its own imitation glass. DENSO described a similar issue at a July Collision Industry Conference in regards to the question of why it doesn’t just sell the OEM parts it makes in its own packaging. So FCA’s statement seems to reinforce more recent arguments by CCC and a CIC parts subcommittee that Tier 1 aftermarket parts should be treated like other aftermarket parts. Source: www.RepairerDrivenNews.com

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

The View From My Office

With Kat Monteiro

It’s the most wonderful time of the year! I love hearing all the Christmas music playing, the good cheer, laughter, and smiles that you see on people’s faces. My wish is that we should all feel this joyous and welcoming all year round. I love the Christmas classics but I do love me some Transiberian Orchestra Christmas for that extra sound that really gets your heart going! I hope everyone that celebrates Christmas, and everyone that celebrate other religions , are enjoying the holiday season with their family, friends, co-workers, and that your days are Merry and Bright! I have to say my Office has been busy! I have been fortunate enough to have attended some really great work related events these past couple of months. It was hard to choose what to write about! I chose SEMA. I love attending SEMA! It is crazy how big this convention is! If you like cars - and most of you do - and you have not been, it is definitely bucket list worthy. This year was a little different. Rick and I usually go together, because this is where we have the WD meeting with Mopar. This year the show fell days before inventory so he was not able to attend. Since I still wanted to go Rick signed me up to attend the meeting in his place. Also attending this year with me was Sherree Dye, our AER/Fred Jones Powertrain rep. Since we were going to be together Rick also signed her up to attend the WD meeting. We thought it would be a good opportunity for her to learn more about what is going on with our WDs and Mopar. As it turned out it was the perfect meeting for her to attend because at this meeting is where Mopar announced they were working on plans to introduce Powertrain to the WDs. And of course she jumped right in to work mode with Annette Overstrom talking about arranging training sessions with AER for the WD outside sales reps in our area. I want to give a shout out to Holly Weberman who did a lot of the planning for the WD meeting and also did a presentation to let us know what is coming up in our POS kits and sales. She is always a wealth of information. I also want to give a shout out to our Cal State reps Doug and Eddy! It is always such a pleasure to sit and visit with these two. It makes me proud to have them as our WD partner and I look forward to another year of working together. It was a great meeting with good information, but the reception after was the fun part! It is always fun to visit with other people from all over the country, whether it is parts managers, the WD reps, or people from Mopar, good conversations happen when the atmosphere is relaxed and there is good food and drinks to be had. There was also the Katzkin party! Katzkin Leather is one of the Mopar Masters Supporting Vendors. I want to thank Doug Johnson for setting Sherree and I up with tickets for this premier event. This invite only party is held at the Westgate Hotel in none other than Elvis Presley’s penthouse suite! In this over the top, ornate, beautiful penthouse, where if you close your eyes and let loose a little bit, I swear you can feel Elvis Presley’s presence, we get a chance to socialize with some of the industries top people. You never know who you will meet! We had such a great time hanging out with Annette (Wolford) Overstrom, Chris Brodeur from Glen E Thomas CDJR, and a few others. And of course it is always a pleasure to meet up with Chris Messer who works with Fender Bender - another long-time MMG Supporting Vendor Continued on Page 36

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

Continued from Page 35 Thank you to Katzkin Leather for throwing such a great party in such a great atmosphere where there are so many places for groups of people to gather and visit. It was definitely a night to remember. Attending this party is a highlight and I look forward to it every year. I was so happy to bring Sherree along with me and introduce her to our Mopar universe! So many of us have been to so many of these types of events that we forget how truly blessed we are to be part of such a wonderful and active group as ours. To see how much fun she had and how happy and thankful she was to have been able to go, really opened my eyes to how fortunate we all are. It caused me to sit back for a moment and think of all the people we have met and all the places we have been. I just can’t imagine how our lives would have been without all of you in it. The SEMA Show was awesome as always. We only had one day at SEMA and a half a day at APPEX. At SEMA we walked, and walked, and walked some more and only saw such a small portion of the show, even though we did go through each building. It is so fun to see all the creative minds at work, creating new, bigger, and better accessories, mechanical parts, paint, wraps, lifts, tires, (I could go on and on) for trucks, cars, vans, monster trucks, old cars, new cars..…. You get the point! It is a beautiful sight! I just LOVE it! One thing I have to say is builders sure like our Jeeps! I could say people build out Jeeps more than any other vehicle. And they all look awesome! And of course the FCA display at SEMA never disappoints. It’s always exciting for me to go and see what is new and coming up. And they always do an unveiling of something great. I also love to race the Demons!! It’s also a good opportunity to see many of the top people from FCA walking around, relaxed, and approachable. It was a very busy and quick few days in Vegas, came home tired, but it was so worth it!! It will be fun to talk with many of you that were there when we descend upon Vegas in February 2020 for NADA. As we close out another year, please keep loved ones close to your heart, and take time to smile and say hello to strangers walking by, enjoy your days and nights. I want you all to know that I am thankful to have you in my life, you have made my world better and brighter.

Kat

https://www.youtube.com/watch?v=q2GLvW30LIw

Go to this website to watch the unveiling press conference.

Mopar Masters Guild Magazine

Continued on Page 37

Leaders in the Sale of Quality Mopar Parts

Continued from Page 36

Got a chance to visit with these guys! Ryan Maguire, Neil Young JR. and Rolf Assmuth

Ike from Cummins, Sherree Dye from AER/Fred Jones and Brian Rogos from Mopar

Our Cal State reps Doug and Eduardo

The exchange of information by like sized dealers in a non-competitive environment.

November - December 2019

2 01 9 M o par M as ter s Gui ld O f fi c e r s & Committees Officers:

Vendor

Committees

President - Susan McDaniel - Bill Luke CJD – Phoenix, AZ Vice President - Joe McBeth - Dallas DCJ – Dallas, TX CDK Global Secretary - Mike Opperman - Baxter CJD - Omaha, NE Mike Opperman - Baxter CJD - Omaha, NE - (Chair) Treasurer - Don Cushing - Tasca Automotive Group - Johnston, RI Dan Hutton - Tom O’Brien DCJR - Greenwood, IN Paul Allred - Stateline CJD – Fort Mill, SC Executive Committee - All Officers Including: Joe McBeth - Dallas DCJ – Dallas, TX Dan Hutton - Tom O’Brien DCJR - Greenwood, IN Marvin Windham - Benchmark CJD – Birmingham, AL Reynolds & Reynolds Alan Yancey - Hayes CDJ - Alto, GA Rick Cutaia - Rick Hendrick DCJR – Charleston, SC (Chair) Rick Monteiro - Jack Powell CJD – Escondido, CA Randy Rogers - Huffines CJDR - Plano, TX Rick Cutaia - Rick Hendrick DCJR – Charleston, SC Kent Cogswell - Jack Phelan CDJR - Countryside. IL Paul Allred - Stateline CJD – Fort Mill, SC Alan Yancey - Hayes CDJ - Alto, GA Gerry Oakes - Baxter CJD - Omaha, NE Marvin Windham - Benchmark CJD – Birmingham, AL (Alt) Glenn Hojnacki - Milosch’s Palace CJDR – Lake Orion, MI Cody Eckhardt - Larry Miller DCJR - Sandy, UT OEConnection &

Snap On Business Solutions

Dan Hutton - Tom O’Brien CJD – Greenwood, IN (Chair) Guild Committees: Paul Allred - Stateline CJD – Fort Mill, SC Susan McDaniel - Bill Luke CJD – Phoenix, AZ Cody Eckhardt - Larry Miller DCJR - Sandy, UT Nada 2020 Planning Don Cushing - Tasca Automotive Group - Johnston, RI Jill Vance - Avenue Event Group, LLC UPS Finance Committee Paul Allred - Stateline CJD – Fort Mill, SC (Chair) Susan McDaniel - Bill Luke CJD – Phoenix, AZ Rick Cutaia - Rick Hendrick DCJR – Charleston, SC Don Cushing - Tasca Automotive Group - Johnston, RI Rick Stewart - Commonwealth DR - Louisville, KY Rick Cutaia - Rick Hendrick DCJR – Charleston, SC AER Newsletter/Website/Social Media Robert Chatwin - Larry Miller DCJR - Sandy, UT (Chair) Don Cushing - Tasca Automotive Group - Johnston, RI Glenn Hojnacki - Milosch’s Palace CJD – Lake Orion, MI Josh Gouldsmith - Gladstone DCJ - Gladstone, MO Shane Birdyshaw - Benchmark CDJR - Birmingham, AL Jim Jaeger - Bosak Motors - Merrillville, IN (ALT) SUMMIT CONSULTING INTL/PSX Joe McBeth - Dallas DCJ – Dallas, TX Susan McDaniel - Bill Luke CJD – Phoenix, AZ Don Cushing - Tasca Automotive Group - Johnston, RI Paul Allred - Stateline CJD – Fort Mill, SC Vendor Chairmen The exchange of information by like Paul Allred - Stateline CJD - Fort Mill, SC Mike Opperman - Baxter CJD - Omaha, NE size dealers in a non-competitive

environment

Mopar Masters Guild Magazine