Mopar Masters Guild Magazine November – December 2020 by Don Cushing

Leaders in the sale of quality FCA Mopar Parts.

November - December 2020

Also In This Issue

Mopar Masters Guild to Hold 29th Annual Mee ng Virtually for 2021 February 10th & 11th

From the Desk of MMG President Susan McDaniel “Transitioning to 2021” ...2 Mopar Masters Guild FAQ’s...........................3 5 Leasdership Tactics That Build Trust . 4-6 Collision Repair Industry Associations Make 2021 New Year Resolutions .....................7-10 UPS ...................................................................11 MMG Vendors ..........................................12-13 As Mass waits for Vaccine Shipment, UPS and FedEx Ready for Transportation Challenge ...................................................14-15 Wholesale Parts Pro/ NiTS Solutions .........................................16-17 Elite Extra .......................................................18 CDK Global .....................................................19 Wholesale Parts Pro/ NiTS Solutions ...............................................20 CDK Global .....................................................21 OEConnection ...........................................22-23 10 Missions Media ...................................24-25 Reynolds & Reynolds .....................................26 PSX - Parts Sales Xcellerator ......................27 Autobody News .........................................28-29 Reynolds & Reynolds .....................................30 Snap-OnBusiness Solutions ..........................31 AER Manufacturing .................................32-33 Katzkin Leather ........................................34-35 OEConnection .................................................36 The View from My Office with Kat Monteiro .............................................37-38 Mass “Right to Repair”: Trade Groups Plan ‘Repair Act’, OEMs Turn to Courts; CCC Analyzes ............................................39-43 MMG Officers/Committees ........................44

The exchange of information by like size dealers in a non-competitive environment”

Nov - Dec 2020

From the Desk of MMG President Susan McDaniel

Transitioning to 2021 Hello Everyone, Well, here we are. Approaching the end of 2020. Let’s all pray that it goes out like a lamb. There is no doubt that we have ALL been aﬀected at some point in the past year, in some way. Some, more than others. Our personal lives have been interrupted. Our business lives, challenged. I hope you have all been able to withstand the fury of COVID. I do know that we are a strong group and will find ways to work and change to be successful in 2021. Let’s talk about 2021. I am excited to announce that we have made plans to hold our 29th Annual Mopar Masters Guild Mee ng, virtually, for two days, Wednesday February 10th and Thursday February 11th, 2021. We had an Execu ve Commi ee mee ng with the Board of Directors, and we gathered some great input. We are s ll working on our agenda for that mee ng but right now it appears that each day will be 4-5 hours of meetings. We will adjust the ming for everyone to be able to join us on Zoom for both those days. Our thinking is to have everyone join in with a “best prac ce” that you have tried and implemented in your dealership. We will have each of the a endees present their best prac ce throughout our mee ng. More to come……. stay tuned! ALL paid members of the Mopar Masters Guild will receive an invite to join us at this mee ng. Anyone who would like to join the MMG and meets the criteria is more than welcome. Following this message will be some FAQ’s about the Mopar Masters Guild. If you qualify or even if you’re not sure, you can contact our Treasurer, Don Cushing at dcpubnews@gmail.com and he can help guide you through the process. Remember, our Guild consists of Parts AND Service Managers. So, get involved, join us in February for our 29th Annual Mopar Masters Guild Mee ng.

Un l We Meet Again,

Susan McDaniel Susan McDaniel - susan@billluke.com - 602.336.1557

Mopar Masters Guild Magazine

“If it doesn’t challenge you, it won’t change you” - Fred DeVito

Leaders in the Sale of Quality Mopar Parts

Mopar Masters Guild FAQ’s Ques on: Is the Mopar Masters Guild operated by Mopar? Answer: No… The Mopar Masters Guild is made up of dealership parts and service mangers. Ques on: How does a dealership qualify to be a member of the Mopar Masters Guild? Answer: Mopar dealers that are ranked in the top 150 purchasing dealers in the U.S., as reported by Mopar, qualify to be members of the Mopar Masters Guild. Once you are a member, as long as you maintain your dues, you will remain a member. Ques on: What are the annual dues and what do my dues help fund? Answer: The annual membership dues are $100. These dues help to fund the Guild’s website, bimonthly magazine, dealership employee forum, mee ngs and events, and conference call lines to discuss various policies and procedure changes being considered by Mopar. Member dues cover about 5% of our annual budget. Ques on: Once I am a member what should I do next? Answer: Please make sure you have visited our website and signed up for our Facebook Group Forum. The forum offers exposure to industry changes that others may see before your store has. It also provides a place where you are able to get your own ques ons answered. Secondly, our website is also where you will find the most recent copy of the MMG Magazine and any upcoming mee ngs and events. Ques on: What other benefits are there to the group? Answer: The Guild leaders are in constant communica on with the Mopar management team to communicate how policies may affect our business. In the past, these conversa ons have helped mold programs that help Mopar and all dealerships. Another benefit: the rela onships you develop over me. With membership in the Guild, you gain access to mangers at the largest dealerships in the country. This value is only realized if you reach out to other members. The best way to start doing this is through u lizing the website and Facebook Group Forum. Ques on: How do I join the Facebook Group Forum? Answer: Visit www.moparmastersguild.com and select forum. Because our forum is through Facebook you must have your own Facebook account to join. When you join as a new user, our forum administrator, Don Cushing, will verify you as an employee of an FCA branded dealership and you will be given access to the forum. Only Mopar Masters Guild Members have access to the forum. Forum posts will not appear immediately as they are checked for validity and content. Like you, the leadership of the Mopar Masters Guild operate large parts, and in many cases, service opera ons. It is our goal to improve communica on to our member body over the coming year. If you are a new member, please reach out to me and I will have one of our members contact you to make sure your store maximizes on what the group has to offer. If you have been unsure about joining the group, please contact me or one of the execu ve commi ee members in your area and we would be glad to discuss if the Guild is right for you. Susan McDaniel – President – Mopar Masters Guild smcdaniel@billluke.com

The exchange of information by like sized dealers in a non-competitive environment.

Nov - Dec 2020

5 leadership tactics that build trust

“It’s really not about being seen as the person in charge. It’s about learning how to communicate in a way that other people trust.” You never master the art of leadership. This is something that seems to be missing from the public conversa on around how to be an eﬀec ve leader. In the workplace, in the world at large, and even at home with family and friends. Leadership isn’t a des naon, it is a process: a never-ending prac ce that takes years to develop, and at any moment can feel like a massive fail. We all, at some point or another, forget how to be great leaders. If there’s one thing I’ve learned about leadership over the course of my career, it’s that the so skills are what ma er most. It’s really not about being seen as the person in charge, or dressing a certain way, or reminding the people around you that you’re the final decision-maker. It’s about learning how to communicate in a way that other people trust. Here are five small ways you can start doing that right now.

1. CHANGE UP YOUR FEEDBACK STYLE, SO PEOPLE KNOW YOU MEAN WHAT YOU SAY If you say, “Good job” to every person you work with, for every single thing they do, those words are going to lose their meaning. Continued on Page 5

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 4 Eﬀec ve leadership isn’t about singing people’s praises all day long. In fact, studies have shown it’s the “negative” feedback (when communicated appropriately) that ends up being most helpful to people—not necessarily positive reinforcement. People want to learn, and grow, and feel challenged to be better today than they were yesterday, and so finding ways to facilitate that growth by giving constructive feedback is a crucial soft skill to learn. The sandwich method here is popular (posi ve, construc ve, posi ve). But so is just having regular, honest conversa ons that end with ac onable steps forward. Remember: It’s one thing to cri que. It’s another to give construc ve feedback with a path to improvement.

2. LOOK FOR LEADERSHIP EXAMPLES OUTSIDE OF WORK I run a PR firm called Stanton & Company. I have also been taking dance lessons for a few years now. Teaching dance and teaching someone how to do PR, on the surface, are two completely diﬀerent things. But there is something to be said for observing diﬀerent teaching styles and seeing how you can incorporate new approaches and mo va on techniques. That said, I personally think you become the best version of yourself as a leader when you are being authen c to who you are when you speak from the heart, when you aren’t trying to be someone (or something) you’re not. When you aren’t pu ng on an act but are instead showing up in a way that’s connected to your own vulnerability.

3. WHENEVER SOMETHING GOES WRONG, TAKE ACCOUNTABILITY FIRST One thing I say to my team constantly is that whenever something goes wrong, ul mately the buck stops with me. I’m the owner of the company, and so anything that happens is my responsibility. In leadership posi ons, it can be easy to fall into a mindset of “being the vic m.” If a series of things go wrong, you might start to feel like these obstacles are happening to you and are outside of your control. But giving this sort of mentality any amount of meaningful a en on only makes the problem worse. You then start to see everything that happens this way. Instead, it’s important for you to be the one who takes accountability first. No ma er what happens, even if it’s clearly not your fault, it’s important that you take a moment to ques on the role you played. Maybe you’ve been more absent than normal. Maybe you were tending to other issues, which caused you to be distracted. Maybe you’ve been so busy that things fell through the cracks. Whatever it is, great leaders lead by example—and own what they brought to the table before cri cizing others. Continued on Page 6

The exchange of information by like sized dealers in a non-competitive environment.

Nov - Dec 2020

Continued from Page 5

4. ALLOW OTHERS TO MAKE THEIR OWN MISTAKES Micromanaging people is rarely eﬀec ve. The reason being, people need to make their own mistakes in order to learn. Obviously, you want to put guardrails in place and make sure those mistakes happen in a controlled se ng, but your goal is to get them to a place where they feel comfortable and confident opera ng on their own. That’s how you get someone to move from being just an employee to a real team member. This takes a lot of pa ence on your part. You have to take the me to teach, train, and guide the other person. You have to be there to pick them back up when something goes wrong. Most of all, you have to be okay with the fact that they will make mistakes along the way—while simultaneously remembering the short-term cost is worth their long-term knowledge and independence.

5. ACTIVELY SELF-REFLECT, AND ASK FOR FEEDBACK OFTEN Leadership must shi and evolve with the environment and that means we need to be keeping an eye on things and making changes accordingly. The best organiza ons are ones where the employees feel comfortable giving their managers and leaders direct feedback. There has to be a loop: a way of knowing if people are hearing each other and if the communica on style or approach is eﬀec ve. And the only way to create this loop is to foster a nurturing environment where an employee telling their boss or an execu ve or company owner something they feel, or something that bothered them, or something they no ced, is received. And not just received but appreciated. As a leader, the last thing you want is to work in a vacuum of your own thoughts. You have much more to gain by hearing other people’s perspec ves than you have to lose. While the leadership journey will have its ups and downs, if we embrace it, it’s a constant learning opportunity and a source of growth. Source: h ps://www.fastcompany.com/ Ar cle by Amy Stanton Amy Stanton is the founder and CEO of Stanton & Company and coauthor of The Feminine Revolution.

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Collision Repair Industry Associations Make 2021 New Year’s Resolutions Wri en by Chasidy Rae Sisk On New Year’s Eve, people typically enjoy reflec ng on the ending year, but 2020 has been a li le chao c, to say the least. While no one seems par cularly sad to say goodbye to 2020, there’s s ll excitement and hope for the incoming year, expressed by making New Year’s resolu ons. Collision repair industry associa ons are op mis c about the upcoming year and graciously agreed to share their 2021 New Year’s resolu ons with Autobody News. Because 2020 has contained so many unprecedented events and situa ons, many associa ons’ resolu ons for the new year are centered around an cipa ng and addressing members’ imminent needs. Bob Amendola, president of the ABAC, is “looking forward to making more headway on the challenges we face within our industry.” “2020 brought a tremendous amount of change to the marketplace,” SCRS Execu ve Director Aaron Schulenburg observed, detailing that changes impacted how members interact with customers, vendors and carriers, as well as how they connect within the industry. “Looking to 2021, the associa on is tremendously focused on what those interac ons look like,” Schulenburg said. “Since March, the SCRS has formed coali ons with a variety of trade groups to improve support for the small businesses we represent, including two that are seeking PPP forgiveness reform and suppor ng eﬀorts to streamline forgiveness. “The new year, and new administra on, will bring new opportuni es for the associa on to serve as a voice of the industry, seeking solu ons that improve business condi ons for those in our trade.” “Each and every year, the alliance resolves to advance its mission to improve the state’s automo ve service industry and the success of its members,” said AASP/MN Execu ve Director Judell Anderson. “In 2021, I ancipate that work will revolve around helping members rebound from what has been a challenging 2020. We stand ready to be of service, based on the needs of our members.” For Jerry McNee, president of AASP/NJ, the most important thing he hopes to see in 2021 is unity. “There is strength in numbers, and to create change, it’s crucial that we have the ability to share informa on, such as success or losses where we can all learn something to help improve our industry,” McNee said. “From the claims process to vehicle technology, all our businesses have changed due to COVID-19, and we can no longer sit back and operate our businesses the same old way---owners and employees need to get involved. Things will not fix themselves.” An area of the industry needing par cular a en on con nues to be a rac ng new talent to the industry. “We plan to con nue to be crea ve and innova ve when it comes to a rac ng students to local collision school programs, providing the support needed by instructors and students while in schools, and con nuing to help connect students with local and na onal employers,” said Brandon Eckenrode, director of development for CREF. Continued on Page 8

The exchange of information by like sized dealers in a non-competitive environment.

Nov - Dec 2020

Continued from Page 7 Anderson also emphasized the importance of AASP/MN remaining focused on the next genera on of collision repairers. “Despite the pandemic, the availability of a future workforce remains a high priority for the industry, so I expect that the work of MNCARS (Minnesota Careers in Auto Repair & Service) will con nue,” she said. “Our YouTube adver sing campaign has been extremely successful, as has been our work to support local high school auto programs.” “For 2021, NATA’s goal and desire are to work closer with all the schools in Oregon that offer automo ve programs for our students,” said NATA Execu ve Director Cathi Webb. “NATA members’ No. 1 complaint is the lack of new employees, and I believe that the automo ve programs need NATA’s help to keep their programs going and encourage our youth to consider our trades as a career op on. “Margaret Ragan in our office has done an excellent job in staying in touch with teachers and connec ng NATA industries with the school’s needs. NATA hopes to expand on that course in 2021.” AWAF President Susan Rokosz has a similar goal: “Our New Year’s resolu on is to con nue working towards greater diversity in the automo ve industry,” she said. “Greater diversity benefits both the talent entering the industry and the companies hiring that talent.” Providing con nuing educa on and networking opportuni es for associa on members is also vital to industry leaders. “Share successes with other body shops across the state!” urged ABAT President Burl Richards. “We want to let other industry shops know that there is power in knowledge and educa on, and that we need to work together in order to make a posi ve change for our industry.” “Our resolu on will be to look at virtual conferences and training in a new way,” noted Diana DeLeon, execuve director of ASA-AZ. “Being able to offer shop owners and their employees top quality training and networking in this new environment is our goal, along with showing the benefits of saving on costs by elimina ng travel and me away, which can allow more people to a end. “The virtual pla orm also allows training classes to be recorded, then viewed at a later date for those not able to join live classes or those who would like to take another look. Our virtual event coming this spring will be one not to miss.” CAWA is eager to “bring our leadership and members back together in ‘face to face’ se ngs to con nue the networking and exchange of informa on and knowledge among the industry’s finest representa ves,” said President and CEO Rodney Pierini. “We are hopeful that we’ll be able to safely bring members together for AASP/MN’s Annual Mee ng and Leadership Conference on May 20 and deliver the educa on, networking and camaraderie that everyone is so hungry for right now,” said Anderson. Offering ongoing training is also important to ASA Northwest. Continued on Page 9

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 8 “ASA Northwest would like to bring the automo ve industry together, and we feel we have a good start with the first Professional Automo ve Virtual Educa on (PAVE) Training on Jan. 8-10, 2021,” said Jeﬀ Lovell, president and execu ve director. “We have partnered with other automo ve trade associa ons from all over the U.S. to form this partnership. ASA Northwest is looking forward to serving our members with educa on, adding value to them and their business in 2021.” SCRS demonstrated its dedica on to con nuing educa on by conver ng the associa on’s Repairer Driven Educa on and other programs to a virtual environment. “While virtual delivery clearly has its advantages, it is no replacement for the face to face interac on and onsite engagement that occurs during an event,” Schulenburg said. “We are determined to work with our partners to find ways to safely develop and promote in-person opportuni es for learning and informa on exchange.” “In 2021, WIN plans to bring WIN to our members,” said WIN Chair Cheryl Boswell. “Networking is important, and we realize our industry is craving these opportuni es, considering the changes in the world. Stay tuned for exci ng educa onal and networking opportuni es!” ASA Execu ve Director Ray Fisher agreed training is vital. “The one word that will dominate 2021 as a resolu on would be ‘adaptable,’” Fisher said. “We’ve all seen the rapid changes the collision industry had to make quickly in first quarter 2020 when the pandemic hit, and how it aﬀected the marketplace for collision repairers, both short and long term. “ASA already had numerous digital resources in place so we expanded our frequencies and delivered informaon quickly and o en---we will con nue to do that in 2021 with our X50 Automo ve Conference & Expo on April 30 and May 1, 2021.” Josh Kent, who serves as execu ve director for both CCA and TCRA, hopes to see both associa ons con nue to provide more training to shops in their coverage areas, while also increasing membership. “Watching the changes that take place as shops learn more about proper repairs… that’s rewarding in itself!” Kent said. Growth also con nues to be an important goal for associa ons as the calendar flips to 2021. Execu ve Director Lucky Papageorg hopes to see AASP/MA “steadily grow our associa on’s membership numbers. In doing so, we will strengthen the voice of every shop, large or small, and provide the informa on and educa onal tools to assist them in being successful in the future.” “The sky is the limit in 2021!” said James Rodis, vice chair of NABA. “We hope to grow the associa on and get some legisla on passed, as well as help provide members with easy access to educa on and con nue to push for safe and proper repairs.” “The other part of ‘adaptable’ [for ASA] is responding to the rapid changes happening with the manufacturers and the informa on we are receiving in Washington, D.C., as the administra on changes,” Fisher said. “We know that the new administra on is intent on s mula ng EV sales and delivering alterna ve fueled vehicles. Continued on Page 10

The exchange of information by like sized dealers in a non-competitive environment.

Nov - Dec 2020

Continued from Page 9 We have a representa ve that is involved in many coali on partnerships to ensure we are at the forefront, take part in the discussions, and that we help the industry with those changes through these rela onships.” Associa ons also plan to con nue progressing the ini a ves previously undertaken. “CIECA’s New Year’s Resolu on for 2021 is to con nue developing and promo ng data integra on standards that will be relevant in the future,” CIECA Execu ve Director Paul Barry said. “Through our volunteer commi ees, CIECA members and the industry work together to ensure the organiza on remains a neutral forum where uniform electronic standards and guidelines are created that allow all segments of the collision industry to be more eﬃcient.” “Apart from maintaining our ac ve COVID response, the associa on will focus on growing public and industry recogni on of its trademarked Recycled Original Equipment (ROE) as a way to accurately iden fy the parts that our members sell,” said Sandy Blalock, execu ve director of ARA. “ROE parts are originally from the manufacturer, and ARA is working on several public awareness and branding campaigns---including a reality TV show, ‘Totaled Treasures’---to showcase the truly posi ve impact that this industry has around the world.” Referencing members’ anecdotes about increased diﬃcul es with insurance carriers, Schulenburg noted, “Now, more than ever, it is cri cal to have the venue and the voice to address the very real challenges taking place on the collision repair center floor. “As an associa on, 2021 brings an opportunity to help draw those challenges out, shine light onto some of the darker areas of the process that impact the consumer and find mechanisms to help improve understanding amongst all par es regarding what is necessary to properly repair these increasingly advanced vehicles that find their way into our facili es,” Schulenburg said. “2021 may hold many things in store for us and our industry, but the challenges only help to focus the resolve we have in our mission of SCRS,” Schulenburg con nued. “There has never been a me where educa on, informa on and a voice of advocacy have been more necessary, and we remain steadfast in our intent to deliver on that for our members and non-members alike.” “2021 presents an opportunity to demonstrate the true educated professionals that we are and take control of being the experts accordingly,” Fisher noted. “Our project to iden fy the proper OE service procedures for pre/ post scanning of vehicles and vehicle calibra on for ADAS systems has been a great start, and ASA is grateful to our Collision Opera ons Commi ee volunteers and past board member Darrell Amberson for their devo on to the endeavor. “Our responsibility is to return vehicles to their pre-loss condi ons with the integrity of all safety systems as they were designed originally; the lives of families across the U.S. rely on us to do that!” Despite the challenges that 2020 held for all of us, it’s reassuring to know these industry leaders are leading the charge to ensure 2021 sees growth, progress and success for collision repairers across the country. I’m hopeful 2021 will allow us all to see each other face to face again, and I welcome feedback and sugges ons so we can bring you the best informa on available in 2021. Happy New Year, everyone! Source: www.Autobodynews.com ArƟcle by Chasidy Rae Sisk who is a freelance writer from New Castle, DE. She can be reached at crsisk@gmail.com

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

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Our Supporting Vendors: Support those who support you.

Nov - Dec 2020

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Our Supporting Vendors: The exchange of information by like sized dealers in a non-competitive environment.

Support those who support you.

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Nov - Dec 2020

As Mass. Waits for Vaccine Shipment, UPS and FedEx Execs Ready for Vaccine Transportation Challenge Both UPS and FedEx plan to monitor the shipment of vaccines with high-tech tracking devices with built-in GPS and temperature, light exposure, and mo on detec ng systems. As Massachuse s prepares to roll out COVID-19 vaccines to high-risk residents and workers, officials from two of the largest postal carriers in the country expressed confidence Thursday that their companies could effecvely distribute doses all across the na on in a mely manner. States are preparing to embark on one of the largest vaccina on campaigns in modern history but before they can do that a large logis cal puzzle must fall into place to get vaccines from manufacturers to distributors or providers. The U.S. Senate Subcommi ee on Transporta on and Safety held a hearing in Thursday to hear from UPS and FedEx officials about how their companies are preparing to get doses from point A to point B. One of the more notable challenges associated with shipping the Pfizer or Moderna vaccines will be keeping them at required ultra-low temperatures --- nega ve 94 degrees Fahrenheit and nega ve four degrees Fahrenheit, respec vely. FedEx Regional President of the Americas Richard Smith said the company has made “significant investments” into their cold-chain infrastructure over the years that will allow them to effec vely move the vaccine. “At present, we have more than 90 temp-control facili es across five con nents with plans to open addi onal facili es in the coming years,” he said at the hearing. “We’re also expanding our network of ultra-low temperature freezers at some of our major hubs, as demonstrated by these ac ons, we have planned for the various con ngencies required for missions like this and are prepared to respond as needed.” UPS President of Global Healthcare Wesley Wheeler said his company has “extensive” experience handling shipments at all temperatures. The temperature of the vaccine while in transit, Wheeler said, will be maintained by its packaging, which is designed to keep the internal temperature stable for several days. “Pfizer and McKesson have chosen appropriate, validated and environmentally friendly packaging for these two vaccines and we have extensively tested both,” Wheeler said at the hearing. “UPS has also invested in dry ice manufacturing capacity for replenishment at dosing sites where required.” Officials in Massachuse s have rolled out their vaccina on distribu on plan with the first doses heading to health care workers, long-term care facili es, first responders, and congregate care se ngs. Massachuse s is expec ng 300,000 first doses of the vaccine to be delivered by the end of December, with more arriving a er that. Health and Human Services Secretary Marylou Sudders said Wednesday that the state’s distribu on plan focuses on hospital capacity to store and administer the Pfizer vaccine for health care workers in “COVID facing” jobs. Continued on Page 15

Mopar Masters Guild Magazine

Leaders in the Sale of Quality Mopar Parts

Continued from Page 14 Hospitals will either receive the vaccine directly from Pfizer, from larger hospitals with more storage capacity, or directly from the Department of Public Health, she said. “The hospitals selected who will directly receive the first doses directly from Pfizer are those who have access to ultra-cold freezer storage, the ability to maintain the vaccines at minus 70 degrees Celsius,” Sudders said Wednesday. “Smaller hospitals will receive alloca ons from the larger hospital systems within their health care networks or they will receive them, as I said, from the Department of Public Health as we will receive vaccines straight to our cold storage.” The rollout of a vaccine at both the na onal and state level comes at peak shipping season, or what Smith described as a “ship-a-thon.” FedEx operates diﬀerent companies that focus on diﬀerent aspects of delivery: the FedEx Ground system will handle the bulk of online retail orders while the FedEx Express network plans to focus on me-definite, cri cal deliveries like vaccines. Wheeler said UPS added 100,000 temporary workers to help facilitate deliveries during the peak mailing season. And both UPS and FedEx plan to monitor the shipment of vaccines with high-tech tracking devices with built-in GPS and temperature, light exposure, and mo on detec ng systems. All of that data will head to each company’s respec ve “command centers.” “So we’re all watching the packages all day long,” Wheeler said. “And we have very, very high confidence that we’ll see all the packages running through the network.” The Pfizer vaccine will come in a two-milliliter vial that when diluted can provide five doses. Up to 195 of those vials will sit in “pizza trays” with dry ice at the bo om, the payload in the middle, and a tracking device on top. “I can assure you know, that I’ve never seen packaging quite that complicated before,” Wheeler said. “I’m pre y confident aside from real big damage, that we’re going to have a lot less spoilage than you think.” As for rural loca ons, Smith said FedEx can deliver to every zip code in the United States. “We do it every day, we have over 1.7 billion zip code service combina ons. So with this network capacity, whether you live in Chicago, Illinois, or Murdo, South Dakota, we’re able to ensure me-definite deliveries of these shipments,” Wheeler said. “And we feel very confident in our capabili es in this regard. This is what our network was built to do.” By Chris Van Buskirk

The exchange of information by like sized dealers in a non-competitive environment.

Nov - Dec 2020

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The View From My Oﬃce

With Kat Monteiro Hello everyone!

December is here and that means the end of 2020 is almost near. When we brought 2020 in on New Years Eve last year it was supposed to be a great year! I dubbed it the Roaring 20s! But it didn’t quite turn out as grand as I was hoping for. In fact I don’t think it was grand at all. I do believe it will be a year we will all remember. Between the ever bad news regarding COVID 19, so many people sick and so many losing their lives, the restric ons - especially here in California, the new ways that business is being conducted, the wearing of masks and social distancing, not being able to gather with friends or family over the holidays, the emo onal toll of being stuck at home, or losing your job, or the never ending worry of catching the virus and ge ng sick. Yep, it is all quite the roller coaster ride. I’m afraid the New Year we will bring in at the end of this month will not start off any be er then how we will be ending 2020, but I do have hopes that it will surely end in a much be er place. Rick keeps telling me that we just need to be pa ent when I cry about wan ng things to get back to normal always the op mist he is. Hopefully the new vaccines they are pu ng out will prove themselves as the conqueror of COVID 19. And we the people just need to keep on doing the right thing by being careful, wearing our masks, keeping our gatherings small, and washing our hands, keeping our work areas san zed. The Virus will not go away if we don’t help in its eradica on. This me of the year we are usually ge ng excited about NADA! Us ladies are tex ng each other, making plans and figuring out what we want to go see and explore. I will sure miss seeing everyone. And I will really miss being in New Orleans! Here is where I need to prac ce the pa ence Rick keeps telling me about! I know that we will be planning trips and get togethers in the future, me will tell when that will be. Car dealers are s ll up and open for business which is a good thing for all of us. Yes, business is done a bit differently, and yes there have really been some struggles. The worry every day that you don’t have an employee or a customer show up with Covid. It just feels like walking a ghtrope where at any moment things will change. It’s stressful. The Parts Department has been busy, but it’s hard to get things done when you’re short on people, or your orders don’t show up because the depot driver called in sick. I know it is the same all over and I do believe our customers for the most part are understanding. I am s ll at home. I will be looking forward to ge ng back out there and visi ng customers again when the me is right. I would like to give everyone out there reading this to listen to Rick’s advice - be pa ent. Things will get be er. The holidays are certainly different this year. Thanksgiving took the 4 of us up to Mendocino for the week to our house on the coast. It was so very nice. I really didn’t want to leave! We of course had way too much food! But it was so nice to be with my husband and kids. Thankful we were able to be together. Continued on Page 38

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Continued from Page 37 I am all decorated for Christmas, the beauful lights and the smell of our Douglas Fir Christmas tree do help li my spirits. It will be a quiet day for us this year, just Rick, Terra, Rick’s mom and myself. We will miss our daughter Jessie this year. Her being up in Napa, California and the travel restricons makes it too complicated to get her here. Oh and there is the work thing too! Our tradi on on Christmas morning is to go see a movie in the morning, but that will not be happening this year due to no theaters being open, but I am s ll looking forward to the day filled with good food. DVD movies, and probably some games! I just love this me of the year!

Happy Holidays from TheMonteiro’s

I want to send out my best wishes and good cheer to all of you! Thank you to everyone who takes me out of your day to read my li le ar cle. Hopefully I can con nue to have good things to write about and you keep coming back. I’d like to thank Don Cushing for always suppor ng me and allowing me to con nue to write, because I really do enjoy it. Happy Holidays to each and every one of you, may your spirits be bright.

Kat Monteiro

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Mass. ‘Right to Repair’: Trade groups plan ‘REPAIR Act’; OEMs turn to courts; CCC analyzes By John Hue er on December 1, 2020Automakers have filed a federal lawsuit to overturn Massachusetts’ new “Right to Repair” law, one of the latest notable developments following the ballot initiative’s overwhelming success at the polls Nov. 3. The Auto Care Associa on and Automo ve A ermarket Suppliers Associa on also have alerted members they’re following up on the law with a push for a na onal “REPAIR Act.” They said they plan on working with a coali on including Allstate and a ermarket parts suppliers to do so. CCC, meanwhile, pointed out the ght meframe automakers face and some other considera ons about putng the Massachuse s law into prac ce. Let’s take a look at all of these. But first, a recap of the law and the vo ng.

The vote and the law Oﬃcial Massachuse s elec on results found 75 percent of voters backing the Right to Repair expansion, with only 25 percent opposed. The oﬃcial tally was 2,599,182 in favor to 867,674 against. “This is an extraordinary win for independent automo ve service and collision repair facili es in the Commonwealth,” Alliance of Automo ve Service Providers of Massachuse s Execu ve Director Evangelos “Lucky” Papageorg said in a statement Nov. 5. “The Right to Repair law was overwhelmingly supported in 2012; however, it needed upda ng due to advances in technology.” Papageorg’s associa on — the primary Massachuse s collision repair organiza on — called itself one of the first signers to the pe on sparking the R2R ballot ini a ve. The Right to Repair ballot ques on demands OEMs using a telema cs system create an “inter-operable, standardized and open access platform across all of the manufacturer’s makes and models.” “Commencing in model year 2022 and therea er a manufacturer of motor vehicles sold in the Commonwealth, including heavy duty vehicles having a gross vehicle weight ra ng of more than 14,000 pounds, that u lizes a telema cs system shall be required to equip such vehicles with an inter-operable, standardized and open access pla orm across all of the manufacturer’s makes and models,” the language added to state law by the ques on states. “Such pla orm shall be capable of securely communica ng all mechanical data emanating directly from the motor vehicle via direct data connec on to the pla orm. Such pla orm shall be directly accessible by the owner of the vehicle through a mobile-based applica on and, upon the authoriza on of the vehicle owner, all mechanical data shall be directly accessible by an independent repair facility or a class 1 dealer licensed pursuant to sec on 58 of chapter 140 limited to the me to complete the repair or for a period of me agreed to by the vehicle owner for the purposes of maintaining, diagnosing and repairing the motor vehicle. Access shall include the ability to send commands to in-vehicle components if needed for purposes of maintenance, diagnos cs and repair.” Continued on Page 40

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Continued from Page 39 Telema cs is defined as “any system in a motor vehicle that collects informa on generated by the opera on of the vehicle and transmits such informa on, in this chapter referred to as ‘telema cs system data,’ u lizing wireless communica ons to a remote receiving point where it is stored.” Mechanical data is defined as “any vehicle-specific data, including telema cs system data, generated, stored in or transmi ed by a motor vehicle used for or otherwise related to the diagnosis, repair or maintenance of the vehicle.”

The lawsuit The 2022 model year deadline was too soon, the Alliance for Automo ve Innova on told the U.S. Massachuse s District Court in a Nov. 20 lawsuit against Massachusetts Attorney General Maura Healey. “Because the Data Law will become effec ve December 3, 2020, Auto Innovators’ members face imminent risk of enforcement of the law against them—with penal es ranging all the way up to exclusion from the automobile market,” Auto Innovators, which represents nearly every major OEM, wrote in the lawsuit. “As discussed below, some of the law’s requirements take effect right away – including removing manufacturers’ control over access to vehicle on-board diagnos c systems and the law’s onerous penalty provisions. Other por ons of the law go into effect beginning model year 2022 (“MY2022”)—which, given industry lead mes, is materially no different than right away, because MY2022 sales can begin as early as January 2, 2021. The extraordinary changes required by the law, combined with the standard industry lead me necessary to develop future model year vehicles, means that most members will be incurring substan al costs immediately in an a empt to comply with the law. And if an automaker cannot research, develop, and implement the open-access, bi-direc onal pla orm required by the Data Law for its MY2022 vehicles, then it could be subject to significant penal es for its vehicles sold in Massachuse s, whether directly through dealers or in the a ermarket. The trade group also said the ballot proposal was pre-empted by many federal laws. It said the Na onal Highway Traffic Safety Administra on told the Massachuse s Legislature’s Joint Committee on Consumer Protec on and Professional Licensure “that, if enacted, the Data Law would require ‘vehicle manufacturers to redesign their vehicles in a manner that necessarily introduces cybersecurity risks, and to do so in a meframe that makes design, proof, and implementa on of any meaningful countermeasure effec vely impossible.’ And by doing so, NHTSA stated, the Data Law creates a ‘direct conflict’ with federal law.” Auto Innovators also called the measure uncons tu onal under the Cons tu on’s Takings Clause. “The law upsets the reasonable investment-backed expecta ons of Auto Innovators’ members,” the OEMs wrote. “Because of the new Data Law, members will unexpectedly be forced to give vehicle owners and independent repair shops open access through a new pla orm to scores of vehicle data unnecessary to vehicle maintenance and repair. And the character of the government ac on also demonstrates the presence of a taking, because members are forced to license vehicle systems access that they control to any and all third pares. Continued on Page 41

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Continued from Page 40 “The Data Law takes private property for no public purpose but rather for the sole economic benefit of a small number of private par es—ostensibly, independent auto-repair shops but in reality big-box chains in the lucrave tools-and-parts business and, eventually, third-party data syndicators. The law provides no corresponding benefit to Auto Innovators’ members. In short, the law requires automakers to immediately surrender their valuable intellectual property free of charge.” A spokesman for Healey, a Democrat, said she would decline to comment on the lawsuit. Auto Care Associa on CEO Bill Hanvey responded to the lawsuit Nov. 23 by calling it more “scare tactics” from OEMs. “On Nov. 3, the ci zens of Massachuse s made their voices loud and clear on the issue of vehicle data access, with an overwhelming 75% of voters suppor ng ballot Ques on 1,” Hanvey said in a statement. “Unfortunately, the vehicle manufacturers are once again ignoring the will of the people and have instead chosen to pursue legal ac on against the Commonwealth of Massachuse s in an eﬀort to halt the implementa on of Ques on 1. The Auto Care Associa on is very disappointed to see this pa ern of behavior from the vehicle manufacturers against the American people, who want the right to control their vehicle mechanical data and to share it with their independent repair shops. “Over the last several years, the Auto Care Associa on has joined with cyber security experts to develop interna onal standards that could be readily implemented and will permit the cyber-secure sharing of data. Further, we have oﬀered to work with the manufacturers to adopt these standards in order to ensure compe on for their customers. However, instead of working to find common ground, the manufacturers have con nued to engage in a scare campaign regarding access to wireless mechanical data, aimed first at voters and now the courts. Just like Massachuse s voters, we trust that the courts will see through the manufacturers’ scare taccs and will throw out this baseless lawsuit.” Massachuse s Right to Repair Commi ee director Tommy Hickey said in a statement Tuesday: “A er spending $26 million only to be resoundingly defeated at the ballot box, the big automakers s ll don’t get it. Their baseless, an -democra c lawsuit a empts to thwart the will of the voters and their customers, who voted by a 75% majority for Right to Repair.”

The analysis CCC also noted the ght turnaround me could prove diﬃcult for automakers in an analysis published prior to the lawsuit. “It is November 2020, with the first model year 2022 vehicles slated to be available for sale in fall 2021; in automo ve melines, the implementa on meline is ght,” CCC industry analyst and director Susanna Gotsch wrote Nov. 4. “Concerted eﬀorts at the federal level from mul ple industries are underway to revise or delay the implementa on of this law, yet there remains a possibility for the law as passed, and meline, to persist. To many industry and technology experts, this appears to be a nearly impossible possibility to achieve. Continued on Page 42

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Continued from Page 41 “If ac ons at the federal level do not delay the ming of the law, manufacturers have only a few months to devise a path forward – a path that might need to facilitate the consump on of up to 4,000 gigabytes/car of data daily, ensure secure consent-driven access, and be accessible by Massachuse s repair facili es for twoway access via an app.” Gotsch noted that automakers met the challenge of the 2012 Massachuse s Right to Repair law, but they had “several years.” That law, which took effect in 2013, and a similar 2014 na onal memorandum of understanding required any tools and service informa on available to dealerships to be sold to a ermarket repairers too. However, both set a 2018 model year deadline for allowing access to onboard diagnos c and repair informaon. Gotsch said the new law meant “significantly more challenges to implement within a shorter meframe. Unlike rela vely fixed repair data, telema cs data is constantly evolving at the pace of innova on.” She noted that collabora on between insurers, technology companies and automakers had already made for a “rapid, consent-driven” flow of telema cs informa on. This is actually rela vely advanced in our industry, Gotsch observed: For example, numerous OEMs already work with independent third par es to share data collected from their customers’ connected cars that enable the consumer to receive poten al offers from insurers, and the ability to submit no ce of accident loss to their insurance company from the OEM’s own mobile apps. Integra on has been developed that facilitates OEMs ge ng consumer consent to access and share data that uses secure APIs to extract, secure, and standardize the data, and that supports secure communica on protocols among the OEM’s system and those of the third party provider in the ecosystem. Diagnos cs data moves from an OEM into the workflow of an authorized collision repair shop, streamlining the process of important pre-, during, and post-vehicle scans. But the data flowing is o en “read-only,” not bi-direc onal as called for in the law, according to Gotsch. “Overcoming the read-only requirement will be one of the major hurdles auto manufacturers and repair facilies may need to tackle,” Gotsch wrote. Automakers warned the ballot ini a ve’s bi-direc onal real- me access posed a cybersecurity risk of bad actors manipulating a vehicle traveling down the road. (For that matter, certain legitimate repair operations performed remotely on a vehicle by a mechanic who didn’t realize it was in motion could be a problem as well.) Associa on government and regulatory affairs Senior Vice President Aaron Lowe in November said repair shops engaged in bidirec onal vehicle access today without issue. He indicated access could also be curtailed by an OEM during undesirable circumstances, giving the example of automakers only permi ng over-the-air update downloads when the consumer’s vehicle is stopped. The bidirec onal access would only work when the vehicle was in a “safe condi on,” he said last month. Gotsch said other issues include data standardiza on “for consump on by the vehicle owner and the designated repairer” and integra ng recipients like shops into the flow of data. Repairer cybersecurity might also be a concern, according to Gotsch. Continued on Page 43

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Continued from Page 42 “Consumers will need to feel comfortable that the repairer(s) they’ve chosen to work with has the appropriate data security in place to transfer data,” Gotsch wrote. She also made an interes ng point about the meframe of consumer data authoriza on. “Consumers will need to decide whether to make the repair-relevant telema cs data available indefinitely or via a specified meframe for a single repair,” she wrote.

The na onal law Meanwhile, the Auto Care Associa on and AASA seek to follow up the Massachuse s law with na onal legislaon. “We need to codify this at a na onal level to ensure that consumers retain choice on where and with what parts their vehicles are maintained and repaired,” Hanvey and AASA President Paul McCarthy wrote Nov. 4. “The legisla on we are currently dra ing, the Right to Equitable & Professional Auto Industry Repair (REPAIR) Act, would achieve this goal.” They said they plan to work with “a new collision industry group – the Consumer Access to Repair (CAR) Coalion – to create a formidable, aligned industry force to support this eﬀort.” The CAR Coali on counted no auto body repairers among its members Tuesday. The coalition consists solely of alternative body parts suppliers (ABPA, LKQ and Diamond Standard), Allstate, and the compliant parts tracker Automotive Manufacturers Equipment Compliance Agency. Hanvey and McCarthy encouraged members to push for the REPAIR Act in interac ons with lawmakers. The bill hasn’t yet been filed this session of Congress. Hanvey and McCarthy suggested another memorandum of understanding might be an alterna ve. “We con nue to be open to construc ve agreements with the automakers to achieve this outcome for all consumers, but without an agreement of that sort, the industry must con nue to push na onwide,” the two leaders wrote. “We will win this fight because we should win this fight – we are ‘figh ng on the side of the angels’ on this issue. We are figh ng for the over 70 percent of the motoring public who depend on the independent a ermarket for parts and vehicle repairs. Consumers – and automakers – need the capacity and capability of the a ermarket to protect resale values and ensure vehicles are safely maintained in an aﬀordable manner.” Goals included “compe Hanvey and McCarthy.

on,” “consumer choice,” “innova on” and “safety and cybersecurity,” according to

Source: www.RepairerDrivenNews.com

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Nov - Dec 2020

2020 2 02 0 M o opar p ar M ast aster er s G Gui ui ld O ffii cer s & Com Off Committee m i t t eess Officers: President Ͳ Susan McDaniel Ͳ Bill Luke CJD – Phoenix, AZ Vice President Ͳ Joe McBeth Ͳ Dallas DCJ – Dallas, TX Secretary Ͳ Cody Eckhardt Ͳ Larry Miller DCJR Ͳ Sandy, UT Treasurer Ͳ Don Cushing Ͳ Tasca Automotive Ͳ Johnston, RI Executive Committee Ͳ All Officers Including: Dan Hutton Ͳ Tom O’Brien DCJR Ͳ Greenwood, IN Mike Opperman Ͳ Baxter CDJR Ͳ Omaha, NE Alan Yancey Ͳ Hayes CDJ Ͳ Alto, GA Rick Monteiro Ͳ Jack Powell CJD – Escondido, CA Rick Cutaia Ͳ Rick Hendrick DCJR – Charleston, SC Paul Allred Ͳ Stateline CJD – Fort Mill, SC Steve Hofer – Park Chrysler Jeep – Burnsville, MN Guild Committees

Vendor Committees CDK Global Mick Padgeon Ͳ Fred Beans Auto Group Ͳ Doylestown, PA Dan Hutton Ͳ Tom O’Brien DCJR Ͳ Greenwood, IN (Chair) Paul Allred Ͳ Stateline CJD – Fort Mill, SC Joe McBeth Ͳ Dallas DCJ – Dallas, TX Reynolds & Reynolds Rick Cutaia Ͳ Rick Hendrick DCJR – Charleston, SC (Chair) Randy Rogers Ͳ Huffines CJDR Ͳ Plano, TX Kent Cogswell Ͳ Jack Phelan CDJR Ͳ Countryside. IL Alan Yancey Ͳ Hayes CDJ Ͳ Alto, GA OEConnection & Snap On Business Solutions Dan Hutton Ͳ Tom O’Brien CJD – Greenwood, IN Paul Allred Ͳ Stateline CJD – Fort Mill, SC Mike Opperman Ͳ Baxter CDJR Ͳ Omaha, NE (Chair) Cody Eckhardt Ͳ Larry Miller DCJR Ͳ Sandy, UT

Nada 2020 Planning Jill Vance Ͳ Avenue Event Group, LLC Finance Committee Susan McDaniel Ͳ Bill Luke CJD – Phoenix, AZ Don Cushing Ͳ Tasca Automotive Group Ͳ Johnston, RI Rick Cutaia Ͳ Rick Hendrick DCJR – Charleston, SC Newsletter/Website/Social Media Don Cushing Ͳ Tasca Automotive Group Ͳ Johnston, RI

AER Manufacturing Robert Chatwin Ͳ Larry Miller DCJR Ͳ Sandy, UT (Chair) Shane Birdyshaw Ͳ Benchmark CDJR Ͳ Birmingham, AL John Russo Ͳ Dallas DCJ Ͳ Dallas, TX Ted Hawkins Ͳ Cerritos Dodge Ͳ Cerritos. CA John Waltereit Ͳ Milosch’s Palace CDJR Ͳ Lake Orion, MI Jim Jaeger Ͳ Bosak Motors Ͳ Merrillville, IN (ALT) Vendor Chairmen Paul Allred Ͳ Stateline CJD Ͳ Fort Mill, SC Mike Opperman Ͳ Baxter CJD Ͳ Omaha, NE

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