INSIDE: Women in Business • Health • Business Digest
MORNING STAR
Complimentary
Business Report October 2015
Bayhealth offers 3D mammography
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Business Report | October 2015
Bayhealth is stronger in the fight against breast cancer.
The difference is 3D. 3D mammography gives us a better view of breast tissue than standard digital mammography. Because 3D mammography shows multiple layers of breast tissue, our radiologists get a clearer view of abnormalities. This advanced technology has been proven to detect 41 percent more invasive cancers. All Bayhealth imaging facilities are now equipped to offer 3D mammography, so that you can feel confident in your results. Schedule your 3D mammogram at one of our four convenient locations: Bayhealth Women’s Center, Kent General: 302-744-7400 Bayhealth Outpatient Center, Middletown: 302-378-1199 Bayhealth Outpatient Center, Smyrna: 302-744-7060 Bayhealth Milford Memorial: 302-430-5707 KENT GENERAL | MILFORD MEMORIAL | www.bayhealth.org/3Dmammo
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Business Report | October 2015
Publisher’s notes By Mike McClure
As is the case in other parts of the country, women in Kent and Sussex counties are making their marks in the business world. This month’s theme is Women in Business. We take a look at some of the many stories of women leading successful businesses, whether they are long running family businesses, new businesses, or well established businesses, these women are accomplishing big things. The first story (page 19) features new Delaware Economic Development Office leader Bernice Whaley. There are also stories of a third generation member leading her family business (Sussex Printing- page 20), a new State Farm branch being
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Business Report | October 2015
opened in Millsboro by Kim Jones (page 22), a local business owner celebrating her business’ 25th McClure anniversary (Holland Jewelers- page 24), and a pair of female owners celebrating great success in only their third year of business (3rd Wave- page 26). George, Miles and Buhr (page 25) has three key women leading operations in various areas accoss Delmarva while 85 perent of the Dover Federal Credit Union’s workforce are women (page 27). Finally, Village Salon and Spa’s owner started her business from scratch (page 28).
CAREY’S CELEBRATES 60 YEARS IN BUSINESS- State Rep. Tim Dukes presented Bobby and Grace Carey of Carey’s Inc. in Laurel with a state proclamation honoring their 60th year in business. On hand for the presentation was Don Dykes, Executive Director of the Laurel Chamber of Commerce. Guests enjoyed vintage cars and trucks, music and food.
inside October 2015
Eli Valenzuela, chairman of the board and founder of First State Manufacturing in Milford, Shown are Craig, Nathanael, and Tamara Taylor with Nathanael’s winning is a finalist for the Hispanic Vetrepreneur of the artwork and blue ribbon for Beebe Healthcare 100th Anniversary Children’s Year award. Page 14 Book Artwork Contest. Page 12
Features 6 - Personnel File 8 - Health 14 - Business Digest 16 - Accounting column 17 - Chamber listings 29 - Marketing column 30 - Business Licenses 32 - Tourism 33 - Cybersecurity column 34 - Business Directory
On the Cover
Administrative Director of Operations John Desiderio, FACHE, MBA, announces that all Bayhealth imaging facilities are now equipped to offer 3D mammography. See story page 18.
October Theme Women in Business 20 - Delaware Economic Development 21 - Sussex Printing 22 - Kim Jones- State Farm 24 - Holland Jewelers 25 - GMB 26 - 3rd Wave 27 - Dover Federal Credit Union 28 - Village Salon November Theme: Transportation Contact Chris Redman at (302) 262-9137 or credman@mspublications.com.
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Business Report | October 2015
PERSONNEL FILE Becker Morgan staff earn licenses
Hitchens named president/CEO
innovation
Jonathan D. Richard and Steven T. Fortunato of Becker Morgan Group have passed the Professional Engineer Examination to become licensed engineers. Jonathan D. Richard, P.E., civil engineer, is a graduRichard ate of the University of Delaware with a bachelor’s degree in engineering technology. Steven T. Fortunato, P.E., civil engineer, is a graduate of the University of Delaware with a bachelor of science in civil engineering. Fortunato Both Richard and Fortunato are responsible for overall site, road, stormwater management, and utility design, site grading, agency and client coordination, and construction phase services.
Dave Hitchens has accepted the position of president and chief executive officer for First State Manufacturing. “Mr. Hitchens has been with First State Manufacturing in various capacities since 2012 and has been Hitchens instrumental to our planning and business development,” said Chairman and founder Eli Valenzuela. “His business acumen and strategic planning skills have been essential as we continue to foster our strong partnerships in the world of commercial transit, pharmaceutical services, military support and developing our own proprietary products while maintaining our long-standing contracts.” To learn more about First State Manufacturing, www.FirstStateMfg.com.
Kulmaczewski named COO
Lilia Kulmaczewski, RN, MHHA, CPHQ, has been promoted to the position of Chief
OCTOBER 28, 2015 Keynote Speaker: Sam Calagione
$30 General Public $25 Chamber Member Continental Breakfast & Networking Lunch Pre-registration Required Seating is Limited
7:15 a.m. - 1 p.m.
#SCTTC2015
Carter Partnership Center • Delaware Technical Community College Owens Campus, Georgetown, Del. For information: (302)259-6090; e-mail: jberger2@dtcc.edu Register online: www.sussexcountyconference.com
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Business Report | October 2015
Compliance Officer (CCO) at Nanticoke Health Services. Kulmaczewski began her career at Nanticoke Memorial Hospital in 2010. She has over 30 years of experience in quality and risk management. Kulmaczewski Kulmaczewski earned her diploma in nursing from Grady Memorial Hospital in Atlanta, Ga. She is certified in Healthcare Quality (CPHQ) and specializes in quality improvement. Kulmaczewski is a member of the Health Care Compliance Association (HCCA), the National Association of Medical Staff Services (NAMSS), the National Association for Healthcare Quality (NAHQ), the American Society for Healthcare Risk Management (ASHRM), the American Health Information Management Association (AHIMA), and the American College of Healthcare Executives (ACHE).
Anen named general manager
Billy Casper Golf (BCG) has named Robert Anen general manager of Heritage Shores Club in Bridgeville, one of the area’s most sought-after, semi-private clubs featuring an award-winning course ranked among the top 10 on Golf Digest’s 2015-16 “Best in State” list. As a Certified Club Manager, Anen has attained the highest level of certification held by only 1,500 professionals nationwide. He will oversee all operations at Heritage Shores including the clubAnen house, staffing and training, banquets, food and beverage, and grounds maintenance. Anen most recently served as the first general manager and chief operating officer at Huntingdon Valley Country Club in Huntingdon Valley, Pa. Anen holds a degree in hospitality management from Widener University and serves on the Board of the Philadelphia Club Foundation. He is an active volunteer for the U.S. Amateur, U.S. Open and the PGA TOUR’s Quicken Loans National (formerly AT&T National), involved with several charities such as Make A Wish Foundation, and an adjunct instructor at Northampton Community College.
Pictured from left are: Steven Rose, RN, MN, president & CEO, Nanticoke Health Services; Darlene Conley, orthopedic t e c h n i c i a n ; Michele White, nursing director of orthopedics-SSU; Penny Short, RN, MSN, chief operating officer & chief nursing officer.
Conley is Nanticoke Health Services employee of the month
Darlene Conley has been named August’s Employee of the Month at Nanticoke Health Services. Darlene began her career at Nanticoke Health Services in 2014 as a patient safety assistant. Darlene quickly won the hearts of her co-workers and supervisors with her loving spirit and genuine care for people. She now works full-time as an orthopedic tech on the Surgical Specialty Unit (SSU). Darlene goes the extra mile for her patients in SSU. She is a natural caregiver, treating her patients and their families like her own family. She is also strongly committed to her job and coworkers. She consistently comes in to work wearing a clean pressed uniform and a smile with an eagerness to start the day. She is hardworking and always finds something productive to do. Darlene lives in Seaford with her husband, Jimmy, and her two children. Over 25 years ago, Darlene and her husband also opened their home and their hearts to a mentally-challenged patient, Michelle, whom they love and consider one of their own. Darlene also has one granddaughter. Darlene is committed to her community and her health. She is very active with her children’s activities in school, participated on the PTA, participates in community events, and is an active member of a local gym.
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Business Report | October 2015
Bayhealth offers free mammograms
In honor of Breast Cancer Awareness Month (October), Bayhealth will offer free mammograms to those who are uninsured and underinsured. According to the CDC (2015), breast cancer is the most common form of cancer in women, no matter your race or ethnicity. When a patient’s breast cancer is detected early, physicians are more able to treat the cancer before it spreads. Free mammograms will be held on: Oct. 6, 13, 20, 27 - Bayhealth Outpatient Center, Smyrna – 10:30 to 11:30 a.m.; Bayhealth Outpatient Center, Middletown – 1 to 2:30 p.m. Oct. 2 - Bayhealth Women’s Center, Dover (Go Pink Health Fair) – 10 a.m. to 3 p.m. Oct. 7, 14, 21, 28 - Bayhealth Milford Memorial – 9 to 11 a.m.; Bayhealth Kent General – 2-4 p.m., Dover Contact Harriet Pinkston at 302-430-5143 or 302-744-6528 for more information.
Bayhealth offers Care Partner program Creating an environment for patient-centered care is part of the culture at Bayhealth.
HEALTH
The new Care Partner program falls in line with Bayhealth’s vision of providing an exceptional patient experience. The goals of the Care Partner program are to enhance the involvement of family, friends and significant others in the hospital experience, and to provide the opportunity for care partners to participate in patient education and the physical, emotional and spiritual support of patients. The program, which is a Planetree initiative, introduces care partners to the basic care a patient may need at home once discharged from the hospital. According to Clinical Informatics Nurse Theresa Latorre-Tegtmeier, BSN, RN, CMSRN, many times patients improve and stabilize before being discharged, but when they go home they aren’t sure of how to take their medicine or how to do their wound care, for example. “We want to make sure there’s someone who knows how to take care of the patient at home and help them with those tasks,” said Latorre-Tegtmeier.
New OT program director hired
Dr. Varleisha Gibbs is the director of the forthcoming master’s of occupational therapy
program at Wesley College. The program, the first of its kind in the state of Delaware, is slated to launch during the 2016-2017 academic year. A native Delawarean, Gibbs earned her bachelor’s in psychology from Gibbs the University of Delaware, her master’s in occupational therapy from New York’s Columbia University Programs in occupational therapy and doctorate in occupational therapy from Thomas Jefferson University in Philadelphia, Pa. She is currently in the final stages of a Ph.D. program at Seton Hall University in N.J., where she is studying graduate medical education in health sciences with a concentration in leadership. Prior to joining Wesley, Gibbs worked at the University of the Sciences in Philadelphia, where she served as the director of the doctoral programs in occupational therapy. Gibbs has been working in the occupational therapy field since 2002. In 2004, she founded her own business, Universal Progressive Therapy, Inc. Gibbs served as president until August 2013 before fully dedicating her time to academia.
Delaware Hospice recognized
Delaware Hospice has earned the Elite Status in the 2015 Hospice Honors from Deyta. A data-driven management company, Deyta works with thousands of healthcare agencies including Delaware Hospice to compile accurate, up-to-date survey information. Each year, Deyta recognizes the top partnered hospices through a comprehensive analysis of the Family Evaluation of Hospice Care (FEHC) Survey. Eighteen satisfaction indicator measures are reviewed by Deyta from the previous year (October 2013-September 2014) and than compared question-to-question based on national averages from approximately 1,700 partnering hospices. To be considered, a hospice must first have an average higher than the national average on the FEHC for Willingness to Recommend. Hospice Honors recipients need an average higher than 16 of the 18 evaluated questions. A named Hospice Honors Elite member, such as Delaware Hospice must have scored better then the national average on all 18 of the evaluated questions. 8
Business Report | October 2015
BAYHEALTH RECEIVES ACCREDITATION - Bayhealth Milford Memorial has been granted a three-year term of accreditation in echocardiography in the area of adult transthoracic echocardiograms by the Intersocietal Accreditation Commission (IAC). Life-threatening heart disorders and other diseases can be detected using echocardiography. The IAC grants accreditation only to those facilities that are found to be providing quality patient care, in compliance with national standards through a comprehensive application process including detailed case study reviews. Pictured from left: Cathy Mundorf, BS, RRT; Brittany Newman, BS, RDCS; Pedro Perez, MD; Samuel Obilie-Mante, BSc, RDCS, RVT, ASc; Marie Burge, RCS; Colleen Love, RCS; Megan Hajek.
Hospice awarded accreditation
Delaware Hospice has earned The Joint Commission’s Gold Seal of Approval® for Home Care Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal of Approval® is a symbol of quality that reflects an organization’s commitment to providing safe and effective care. Delaware Hospice underwent a rigorous on-site survey in January. “When individuals engage a home care provider they want to be sure that provider is capable of providing safe, quality care,” said Margherita Labson, RN, M.S., executive director, Home Care Accreditation program, The Joint Commission. “As the home care setting becomes increasingly popular, it is important that home care providers are able to demonstrate that they are capable of providing safe, high quality care. Accreditation by The Joint Commission and the gold seal serve as an indication that the organization has demonstrated compliance to these recognized standards of safe and quality care.”
Send your news and photos to mmcclure@ mspublications.com
OCTOBER 2015 CALENDAR
Oct. 2&3- 8th Annual Wings & Wheels-A Georgetown Fall Festival- Various times; 10am-4pm; Delaware Coastal Airport- Aviation Education Expo; Big Band Dinner & Show; and main W&W Festival featuring Fly In of vintag vintage aircraft, huge Testimonies & classic Car Show, Craft & Food Vendors, WWII Living History, Te Encampments; Pilot Competitions & US Naval Parachute Team, and more! Oct. 7- 1st Wednesday- Chamber Economic Development Council Meeting-12:00 Noon-1 PM; Georgetown Wesleyan Church-Georgetown. Special Presentation: Presentation Bernice Whaley Whaley- New Director of the Delaware Economic Development Office. Lunch is served. All are welcome! Oct. 7- 1st Wednesday- Chamber Board of Directors’ Meeting- 4 PM; Chamber Office - 827 East Market St. in Georgetown. Call 856-1544 for more information. Oct. 14- Ribbon Cutting-5pm; Halpern Eye Care - 501 College Park Lane; next to Redner’s; Join state, county & town officials, the Georgetown Chamber & Halpern Eye Care family & friends in celebrating their official Grand Opening in Georgetown! Oct. 14- 2nd Wednesday- Chamber Breakfast Meeting-7:45-8:45 AM; DEL TECH-Student Services Center, Executive Dining Room; $9 per person. Special Guest Presenter-TBA. RSVP by Tues., Oct. 13th, to Chamber office. Stay afterwards for Del Tech’s 1 Million Cups presentation from 9-10 am. Oct. 21- 3rd Wednesday- Georgetown’s Going BACK TO THE FUTURE! - CHAMBER MIXER - (unconfirmed), 4:30-6:30 PM, at The Circle in Georgetown; Celebrate the 30th anniversary of this iconic movie franchise, and be a part of the “recreation” of the famous movie scene when Marty McFly & Doc Brown are transported to the future-Oct. 21, 2015!!! Watch the original movie, dance to the “Enchantment Under the Sea” rhythms and see an “authentic” DeLorean time machine! Oct. 28- 4th Wednesday- Chamber Luncheon- Noon-1PM; CHEER Center on Sand Hill Rd., Georgetown. Special Guest Presenter-TBA: Cost: $10. RSVP to Chamber by Tues., Oct. 27.
Call Us If You Want to Grow Your Business
302-856-1544
302-856-1577 Fax
827 East Market St., P.O. Box 1, Georgetown, DE 19947
info@georgetowncoc.com www.georgetowncoc.com
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Business Report | October 2015
HEALTH Tanger Outlets
Rehoboth Beach launches annual
Pinkstyle campaign
BEEBE CENTENNIAL - Volunteers from throughout Sussex County gathered at 16 Mile Brew Pub in Georgetown recently to share the progress on the community projects and events being planned for 2016 to celebrate the 100th anniversary of Beebe Healthcare. Pictured: Kathleen Schell presents her committee’s plans for a new float this year in local parades, with fellow volunteers watching (from left) – Frank Molino, Dan Mapes and Jean Winstead – all Beebe team members. More volunteers are needed to help with planned special events. To sign up, visit www.beebehce.org/get-involved/ or email 100thanniversary@beebehealthcare.org.
SUMMER VOLUNTEERS – Sixty-eight students took part in Bayhealth’s Summer Student Volunteer program this year. Every summer students age 16 and over get the chance to volunteer at Bayhealth Milford Memorial, Bayhealth Kent General and the Smyrna Emergency Department. Best friends and Milford High School students Natalie Russell and Amanda Clauges (pictured) spent their summer working three days a week in the Food Service department. To apply for next year’s program, Volunteer Services will accept applications in January to the end of March. For more information, contact Volunteer Services at Bayhealth Kent General at 302-7447153 or Bayhealth Milford Memorial at 302-430-5621.
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Tanger Factory Outlet Centers, Inc. (NYSE: SKT) is rallying its customers in the Rehoboth Beach-area to shop with the ‘power of pink’ this Fall to help support ongoing efforts to end breast cancer during the 22nd annual Tanger PinkSTYLE campaign. In addition to great deals on the latest fashions, the center will also be hosting a Survivor Sunday event on Oct. 4 at 1 p.m. at the Tanger Surfside center to celebrate local cancer survivors. During the month of October, the Power of Pink initiative will take place at Tanger Outlets across the United States and Canada. Shoppers can purchase a Powerful Pink Savings Pass to save 25 percent off on a single item at participating stores. Customers can purchase an unlimited savings pass from Tanger Shopper Services to benefit breast cancer organizations in local communities as well as nationally through the Breast Cancer Research Foundation (BCRF), the nation’s highest-rated breast cancer organization. “We are proud to join once again with our customers and tenants at our centers across the U.S. and Canada to raise awareness and much needed funds for breast cancer research and prevention,” said Steven B. Tanger, President and Chief Executive Officer of Tanger Factory Outlet Centers, Inc. “We are committed to supporting these important organizations year after year with the goal of finding a cure to a disease that has affected so many women and families.” Since 1994, Tanger has contributed nearly $15 million to breast cancer research through the PinkSTYLE campaign, 5K races, on-site events and other breast cancer-related fundraising initiatives across the U.S and Canada. In 2014, Tanger Outlets raised $1.3 million for the 21stannual Tanger PinkSTYLE campaign. For more information on the Tanger PinkSTYLE campaign, visit www. tangeroutlet.com.
CAPITAL CAMPAIGN - The Heritage Shores Ladies Golf Association presented a check for $1,200 to Steve Rose, Nanticoke Health Services president/CEO, recently, in support of The Campaign for Nanticoke - Emergency Department Renovation Project. The funds were raised through their annual Member-Guest Tournament held in May. The Campaign for Nanticoke includes a redesign in the Emergency Room that includes a new split-flow track for expedited care, along with renovations to the waiting area, treatment rooms and new patient monitoring area. As work continues to improve patient flow and reduce patient wait times concept plans for a new Clinical Decision Unit (CDU) are underway. For more information about the campaign, call 302-536-5390 or visitwww.nanticoke.org/capitalcampaign.
BAYHEALTH VOLUNTEER SERVICES - Bayhealth announces new appointments in its Volunteer Services department with the onboarding of Carrie Hart, Volunteer Services manager; Shannon Sampere, Volunteer Services supervisor; and Sharon Conley, Volunteer Services coordinator. The team is actively seeking community members who want to do active, patient-centered roles, or clerical positions. There are opportunities to bake cookies, massage hands, cuddle babies, help guests with navigating the hospitals, and more. No medical experience is necessary. The first step in becoming a Bayhealth volunteer is to fill out an application at www.bayhealth.org\volunteers. Pictured from left: Shannon Sampere, Carrie Hart and Sharon Conley.
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Business Report | October 2015
The Village Improvement Association (VIA) presented a pair of Margaret H. Rollins School students with the Mildred Gray scholarship. Shown (l to r) are: top row- Karen Pickard, Program Administrator of the Margaret H. Rollins School of Nursing; Thomas J. Protack, Director of Development at Beebe Medical Foundation; Judy L. Aliquo President & CEO, of the Beebe Medical Foundation; Nina Hazzard Program Coordinator of the Margaret H. Rollins School of Nursing; bottom row: scholarship winner Ashley Rego; VIA representatives Theda Blackwelder, Ronnie Lutz, and Carole Suchanek; and scholarship winner Christina Hannah.
Village Improvement Association of Rehoboth presents two student nurses with Mildred Gray Scholarship The Village Improvement Association (VIA) of Rehoboth presented two students of the Margaret H. Rollins School of Nursing at Beebe Healthcare with the Mildred Gray scholarship. The VIA, a member of General Federation of Women’s Club (GFWC), has funded the Mildred Gray Scholarship to recognize students at the Margaret H. Rollins School of Nursing at Beebe Healthcare. To qualify, a student must be a Sussex County resident, and have at least a B average in all Nursing courses. First-year student Ashley Rego, from Lewes, and Senior-student Christina Hannah, from Milton, were presented with the awards by VIA representatives: Theda Blackwelder, VIA President; Ronnie Lutz, and Carole Suchanek.
Milton Elementary student Nathanael Taylor wins 100th Anniversary Children’s Book Artwork Contest
Nathanael Taylor, 10, a student at Milton Elementary School, was named the winner of the Beebe Healthcare 100th Anniversary Children’s Book Artwork Contest. Nathanael was honored during a birthday celebration at Beebe Healthcare’s Medical Center in Lewes. During the celebration, Nathanael’s parents Tamara and Craig, shared the story of a time they spent more than 26 days at Beebe. After a family hiking trip, Craig felt weak and could barely walk from the bedroom to the bathroom, so Tamara called a friend to watch their three children and rushed Craig to Beebe’s Emergency Department. Tests were run and Craig’s condition worsened. Finally surgery was performed on what doctors discovered was a ruptured bowel. “The nurses [at Beebe] became our family. They set up tables in Craig’s room every day so we could have dinner as a family,” Tamara said. “During our time here, Nathanael came to really enjoy the food from the Sunshine Café … so much so that even on birthdays he asks to come eat at Beebe.” It was fitting to celebrate Nathanael’s 100th anniversary artwork, which showcased what the hospital will look in the future, in the Sunshine Café. Members of the 100th Anniversary Committee wore party hats and presented Nathanael with gift certificates so he can come eat at the Sunshine Café any time he likes. The artwork contest was open to third-, fourth-, and fifth-graders. Nathanael’s piece, which featured two emergency departments and landing sites for ambulances and rockets, will be published on the inside of Beebe’s 100th Anniversary children’s book. For more information on Beebe’s 100th Anniversary, go to www.beebehce.org.
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Business Report | October 2015
STEP up your export game with the Small Business Administration By SBA Regional Administrator Natalia Olson-Urtecho Ninety-six percent of the world’s consumers live outside of the United States and represent two-thirds of the world’s purchasing power. U.S. companies that export enjoy business success with increased sales and profit potential. Exporting also helps businesses weather downturns in the domestic economy by being prepared to respond to foreign competition and global market trends. Exports have been a key driver in our economic comeback. Exports support 11.3 million American jobs, and contributed one-third of our annual growth between 2009 and 2013. In other words, with exports come opportunity and we want small businesses to partner with the SBA to earn their fair share of the global marketplace. SBA’s State Trade and Export Promotion (STEP) program is one way small businesses can reach global markets. The purpose of the STEP program is for states to assist small businesses with export-related activities or other
export initiatives that are in line with the objectives of the program. These objectives include participation in foreign trade missions, foreign market sales trips, subscription services provided by the U.S. Department of Commerce, as well as design of international marketing campaigns, export trade show exhibits, training workshops and more. The SBA manages STEP nationally; however, activities are managed and provided at the local level by state government organizations. Recently, SBA announced the FY 2015 STEP Awards, providing $17.4 million to promote small business exporting. STEP will unlock capital for small businesses to help them enter and compete in the global marketplace. In 2014, U.S. businesses exported $2.35 trillion of goods and services, hitting a record high for the fifth straight year. In that same year, U.S. exports increased 2.7 percent to a record $1.64 trillion. Exporting provides tremendous opportunities for America’s small businesses that are looking to expand
and grow. Recipients in the first two rounds of STEP awards, in FY 2011 and FY 2012, reported a strong return on investment of over 19:1. In 2013, Delaware’s ANP Technologies visited Israel as part of the STEP-funded Delaware State Delegation. On that trip, ANP met with a large number of potential partners, among them, the Israeli company Merkot. ANP credits that STEP-funded opportunity with its ensuing partnership with Merkot and, together, their being awarded a Binational Industrial Research and Development (BIRD) Foundation grant to develop an automated monitoring system to detect pesticides in water. For ANP, it is clear that its participation in SBA’s STEP program allowed it to establish international commercial ties for its small business. For additional information on the STEP program and the FY 2015 awardees, visit www.sba.gov/offices/headquarters/oit/ resources/14315. To learn more about how you can export with the SBA, visit www.sba.gov/ exporting.
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Moving people or products, transportation is essential to business. Spotlight your business and tell our readers how you are ON THE MOVE. Along with a half page ad, we will include a 500 word article about your business. With a third page ad, you'll receive a 250 word article. All articles to be written by our staff writer.
HOMEBREW CHAMPIONSHIP - Nearly $2,000 in prizes, trophies and cash will be up for grabs in the third annual Delaware Homebrew championship to be held during the Delaware Wine and Beer Festival, presented by Wells Fargo Home Mortgage and produced by Kent County Tourism, on Saturday, Oct. 17, at the Delaware Agriculture Museum. The Delaware Homebrew Championship is sanctioned by the American Homebrewers Association. The competition offers homebrewers insight and feedback from professional judges as well as from festival attendees. Judges give feedback for each of the beers entered as they determine category winners. The category winners are then judged against one another to determine a Best of Show. More information and entry forms for the championship along with tickets and information about the festival can be found online at www. DelawareWineandBeerFestival.com. From left, Charles Gray, competition coordinator, and winners of last year’s People’s Choice awards, Brian Fusco of Wilmington and Russell Kalbach of Upper Darby, Pa. Photo courtesy of CM Baker Photography
Contact Chris Redman today.
302-262-9137
credman@mspublications.com
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Business Report | October 2015
BUSINESS DIGEST Free workshop for entrepreneurs
The “How To Succeed in Business at the Beach” Forum sponsored by SCORE Delaware, the Bethany Fenwick-Area Chamber of Commerce and WSFS Bank, will be held on Thursday, Oct. 15, at the Den at Bear Trap Dunes from 8:30-11:30 a.m. This free public workshop features a panel of successful Sussex County entrepreneurs who will share their strategies on succeeding in business at the beach. The panel will include Michelle Freeman, Carl M. Freeman Companies; Scott Kammerer, SoDel Concepts; Betsy Clark, Japanesque; Steve Hagen, Indian River Seafood; and Adrian Mobilia, Fenwick Wine Cellars. The event is free but registration is required as seating is limited. Deadline to register is Oct. 15. Register online at www. bethany-fenwick.org.com or call 302-5392100.
Food Expo in Harrington
As part of Kent County Restaurant Week (Oct. 18-25), an innovative expo for producers and buyers in the food industry, “Plate Local: Buyer and Supplier Matchmaking Expo,” will be held on Wednesday, Oct. 21 at Harrington Raceway & Casino’s Gold Room in Harrington from 11 a.m. to 2 p.m. The goal is to put those who produce, grow and sell local food and beverages (meat, produce, fruits, seafood, wine, beer and distilled spirits) face-to-face with local food buyers such as restaurants, farmer’s market coordinators and other potential local food and beverage buyers. While the event is free of charge, it is intended for food industry representatives, and you must RSVP by calling CDCC at 302-734-7513 by Oct. 16. For more information, contact Rosenberg at hrosenberg@harringtonraceway.com or 302-398-5319 or D.J. Silicato at djsilicato@harringtonraceway. com or 302-398-5112.
Tourism award nominations
Area residents are asked to nominate groups or individuals who have made a significant contribution to the tourism industry in Southern Delaware. Nominations must be completed and submitted by Friday, Nov. 13, to be considered. The winner will be announced in December. Nominees must work in Sussex County and must have contributed to the local tourism industry. The honoree will be selected based on visitation draw, contribution to a unique event, or making an attraction unique, promoting to out of area visitors and helping to spotlight Sussex County as a destination. 14
Business Report | October 2015
Nomination forms and instructions for the 2015 Southern Delaware Tourism Award can be obtained at www.visitsoutherndelaware. com/nomination, or by calling 856-1818.
Trinity Logistics recognized
Trinity Logistics has been ranked third place in the medium-sized business category of the 2015 Delaware Top Workplaces list. The Top Workplaces awards are based solely on the results of an employee feedback survey administered by WorkplaceDynamics, LLC, a research firm that specializes in organizational health and workplace improvement. This is the fifth consecutive year that Trinity Logistics has ranked in the top ten on Delaware’s Top Workplaces List, including a first place ranking in 2013. This year, Trinity team members answered the survey most positively in the categories of company alignment, job expectations, and work flexibility.
Valenzuela named finalist
Eli Valenzuela, chairman of the board and founder of First State Manufacturing in Milford, has been named a finalist for the Hispanic Vetrepreneur of the Year by the National Veteran-Owned Business Association (NaVOBA). Valenzuela is featured in the September issue of Vetrepreneur Magazine, the only national publication dedicated to exclusively covering the veteran-owned business movement. He was Valenzuela also recognized at an awards ceremony held as part of the U.S. Hispanic Chamber of Commerce (USHCC) National Conference.
WSFS merger approved
WSFS Financial Corporation, the parent company of WSFS Bank, has announced the Office of the Comptroller of the Currency (OCC) has approved WSFS Bank’s application to merge with Alliance Bank, the wholly owned subsidiary of Alliance Bancorp, Inc. of Pennsylvania. The OCC’s approval was the final regulatory approval required for WSFS to acquire Alliance Bancorp and Alliance Bank. The acquisition is expected to be complete on Oct. 9, and the systems conversion of Alliance Bank to WSFS Bank’s systems is expected to occur by Oct. 13.
Following the transaction, WSFS Bank will have 63 offices including 17 locations in southeastern Pennsylvania and will grow to have $5.5 billion in assets, firmly positioning itself as the oldest and largest bank headquartered in the Delaware Valley.
Online craft exhibit
In celebration of craft in America, American Craft Week (ACW) will present a Masterpiece Exhibit & Sale, an online gallery featuring one of a kind work by one exceptional craft artist from each of the fifty states plus Washington, D.C. Arden Bardol from Dover has been selected to represent the State of Delaware. Visit www.americancraftweek.com to see work from all 51 artists. There will be special events throughout the State of Delaware in celebration of American Craft. American Craft Week began as a small, grassroots effort to enhance the knowledge and appreciation of handmade craft. Now celebrating its fifth anniversary, American Craft Week is a well-established, national event celebrating the tradition of American craft in artists’ studios, galleries museums, schools, and festivals. This year’s official celebration will be held Oct. 3-12.
Dustin Parker named to list
Local real estate agent and social studies teacher Dustin Parker has been honored as one of Delaware’s 40 Under 40 by Chains, Inc., a Wilmington-based non-profit. The list seeks to recognize those young leaders in the state who have contributed back to the community. The honorees were selected from over 150 nominations. Born and raised in Bridgeville, Dustin is an alumni of the Woodbridge School District, the University of Delaware and Wilmington University. He serves the Bridgeville Lions Club, the Sussex Academy Board of Education, Empowering Solutions, Inc., and the St. John’s Parker United Methodist Church praise band. Dustin is the youngest campaign manager in Delaware history to win a statewide election in the 2010 State Treasurer’s race. He is a social studies teacher at Sussex Academy and a realtor with Callaway, Farnell, and Moore, Inc., Seaford. He resides in Laurel with his wife, Rachel, and two-month-old daughter Avery.
DESTORAGE.com acquires Central Storage A locally owned self storage facility that has served the Milford community for the past decade was recently acquired by a newly branded self storage company known as DESTORAGE. com. “Central Storage at Milford” has operated from the location at 1001 E. Masten Circle in Milford since the facility was constructed in 2002 and was acquired last November by the new storage operator. DESTORAGE.com is a subsidiary company of Investors Realty, Inc., a diversified property management company based in Dover, which operates multiple storage facility locations in Delaware; Dover (formerly known as Moore’s Lake Mini Storage), the newly acquired facility in Milford and a third facility planned for 2016 in Millsboro, DE. Upon acquiring the “Central Storage at Milford” facility, the new owners completed an extensive renovation to the existing office and recently completed an additional 15,000 sq. ft. climate controlled storage building expansion. The newly expanded building is a modernized design using all of the latest state of the art storage building supplies, amenities and features. The new building is now ready for occupancy and the new owners are welcoming new customers. “The new operators have been busy all summer expanding the storage facility on Masten Circle and the City of Milford is excited to continue working alongside them as they serve the Greater Milford area”, said newly elected Mayor Bryan Shupe. DESTORAGE.com offers both nonclimate and climate controlled spaces in a variety of sizes catering to the needs of commercial and consumer customers. The facility also offers outdoor parking for recreational vehicles, boats, heavy equipment and other commercial vehicles in a secure, fenced and well monitored location. DESTORAGE.com offers each of their customers the ability to manage their accounts on-line and reserve new units ahead of schedule through a web portal on their website. For additional information, visit www.DESTORAGE.com or contact the Milford facility directly at (302) 4246902.
MHDC RECEIVES GRANT - Milford Housing Development Corporation (MHDC) received a $2,000 grant from County Bank to support their Self-Help Housing Program. Pictured from left: Clayton Serman, County Bank; David Moore, MHDC; and Donna Thompson, County Bank. For more information about MHDC, visit www.milfordhousing.com or call 302-422-8255.
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15
Business Report | October 2015
Networking can open many doors By Paige Rubino, CPA
As a professional woman, I quickly learned the importance of delivering high-quality work that meets the needs of both my employer and my clients. It has taken a little longer to learn that activity outside the office can be just as important to building your business and advancing your career than what you do behind your desk. Networking doesn’t come easily to women, especially those who work in male-dominated professions and believe the formula to proving their worth is to work longer and harder than their peers. But there’s no escaping this reality: your business will not grow unless you take the time
to promote it and make yourself known. Building a network takes real effort. Swapping 10 business cards at a single chamber of commerce meeting won’t get it done. You’ve got to do it over and over, in different settings. Think of it as meet, meet, then repeat. As you go to more events, you will become more comfortable, establish more relationships, and strengthen the connections you make with people you see repeatedly. Approach networking as if you’re tending a garden: fertilize, water regularly, watch it grow and savor the fruits of your effort. (Sometimes you’ll also have to weed, because not every session works as well as you would like.) Here are some suggestions for successful networking.
CULINARY GRADS - Seven members of The Culinary School at the Food Bank of Delaware celebrated their achievements recently during a graduation ceremony for the sixth class at the Food Bank’s Milford facility. The graduates are: Hassan Amenu-El, Benjamin Beyer, Timothy E. Daniels, Vincent L. Davis, Katie Pettee-Fongeallaz, Marquis Johnson and John Shatesky. The Food Bank of Delaware is the only food bank in the nation to have two culinary schools, and also holds the distinction of being the first food bank in the country to have the program on site. Lisa DiFebo, chef/owner of DiFebo’s restaurants in Bethany Beach and Rehoboth, offered the keynote address. She employs two graduates of the Food Bank’s culinary schools. Students, who spent 14 weeks developing their skills and passion for the culinary arts, are referred to the program through the Delaware Department of Corrections, Delaware Department of Labor, Delaware Division of Vocational Rehabilitation and other community-based organizations. Pictured, front, from left: Davis, Pettee-Fongeallaz, Johnson, Ellen Roland (program manager); back: Tim Hunter (chef instructor), Beyer, Shatesky, Amenu-El, Daniels.
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Business Report | October 2015
1. Attend a women’s only event. Playing 18 holes at the country club or schmoozing a prospect at happy hour may work for some men, but it might not be your style. A women’s only event may increase your comfort level and put you in contact with others who have similar needs and aspirations. In Delaware, the Wilmington Women in Business and the National Association of Business Women Delaware (NAWBO) are good places to start. (Be sure to add men to your network too. Some will have valuable leads and connections, and you can’t afford to ignore 50 percent of the working population.) 2. Go to events with a more experienced associate. Such a person can serve as an icebreaker, introducing you to his or her colleagues and helping get conversations started. 3. Join one group, and maybe more. Professional associations can put you in touch with others in your own line of work, or with leaders in an industry your business serves. A chamber of commerce can offer a broader reach, to leaders in many different types of businesses. Alumni associations or nonprofits can put you in contact with people with shared interests whom you might not otherwise meet. 4. Develop a “give rather than get” attitude. It’s understandable that you would go to an event thinking “what’s in it for me?” but lasting results are more likely if you can help new acquaintances find solutions to their problems. When you offer suggestions and give referrals, those you help will identify you as a valuable contact. The best payoffs don’t necessarily come immediately. Nurture your best contacts. When you meet someone whose help might be valuable to you, follow up with a phone call or an email. Arrange to meet over coffee or lunch so you get to know each other better. 5. Stay in touch. Colleagues from a former workplace, even those who may have moved out of town, can still provide contacts, job leads and advice. Keep in touch and follow their careers. Using an online social networking service liked LinkedIn can help maintain these ties. Remember, doing your job well may result in a promotion or your next job offer, but successful networking will open the door to opportunities you would not have otherwise seen. About the author Paige Rubino is a certified public accountant and supervisor at Horty & Horty, P.A., a Delaware accounting firm with offices in Dover and Wilmington.
CHAMBER LISTINGS Chamber
Phone
Bethany-Fenwick Chamber of Commerce Delmar Chamber of Commerce
Key contact
Dues*
Members
Fax
539-2100
Kristie Maravalli
$211
800
539-9434
846-3336
Diane Johnson $75
67
846-3336
Georgetown Chamber of Commerce
856-1544
Karen Duffield
$150
460
856-1577
Laurel Chamber of Commerce
875-9319
Don Dykes
$130
130
280-6365
Lewes Chamber of Commerce
645-8073
Betsy Reamer
$210
432
645-8412
Milford Chamber of Commerce
422-3344
Jo Schmeiser
$165
310
422-7503
Millsboro Chamber of Commerce
934-6777
Amy Simmons
$150
260
934-6065
Milton Chamber of Commerce
684-1101
Lisa Sumstine
$150
120
684-1101
Rehoboth-Dewey Chamber of Commerce
227-2233
Carol Everhart
$210
1303
227-8351
Seaford Chamber of Commerce
629-9690
Lynn Brocato
$150
330
629-0281
Central Delaware Chamber of Commerce
734-7513
Judy Diogo
$260
868
678-0189
Delaware State Chamber of Commerce
655-7221
Chuck James
$315
2000
654-0691
Delaware Small Business Chamber
482-2120
Bob Older
$295
170
Delmarva Black Chamber of Commerce
450-4501
Clay Hammond
* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.
De • tailed [dee-teyld] Business requirements are always changing, becoming more complex. You want a firm that you can trust to give care and consideration to all aspects of your business. The Horty professionals are thorough, thoughtful and comprehensive in their approach to providing service. We see the big picture, but we pay attention to the details.
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17
Business Report | October 2015
COVER STORY
Bayhealth offers 3-D mammography By Carol Kinsley October is Breast Cancer Awareness Month, and what better time for Bayhealth Medical Center to announce the availability of the latest technology in breast cancer detection — 3D mammography — at all of its mammography centers throughout Delaware. Bayhealth is the first health system in the state to have this technology in all of its mammography centers making it convenient to have this exam no matter where you live. Several of Bayhealth’s 16 fellowship-trained radiologists had specific training to read the 3D mammograms properly. As explained by the National Cancer Institute, a mammogram is an X-ray picture of the breast. A periodic screening mammogram is used to check for cancer in women who have no signs or symptoms of the disease. Diagnostic mammograms are used to check for breast cancer after a lump or symptom of the disease has been found. “The current standard for mammography is 2D (two-dimensional),” said John Desiderio, FACHE, MBA, administrative director of operations for Bayhealth’s Diagnostic Imaging Department. A 2D mammogram gives various views of the breast, but — to put it in layman’s terms — “doesn’t (photographically) slice the breast into highly detailed segments like a CAT scan would.” Three-dimensional (3D) mammography uses X-rays to take pictures of thin slices of the breast from different angles, then computer software is used to reconstruct an image. Desiderio said, “A good analogy is looking at a loaf of bread unsliced and then sliced. The unsliced is 2D and the sliced is 3D. You see a lot more when you view the breast in slices.” Whereas with 2D imagery a tumor might be concealed, particularly in dense breast tissue, the 3D slices reveal more pathology. The new technology “picks up more than 40 percent more invasive cancers than 2D,” Desiderio said. “There is also a 29 percent increase in detection of all types of cancer. Some are not invasive,” he continued. “Those are significant numbers, a huge added benefit that comes with 3D,” he said. “With 3D mammography, there is a 15 percent decrease in the number of patients who are called back for additional views and testing,” Desiderio added. “When a woman gets that call, she usually thinks something is wrong. So 3D mammography decreases anxiety by decreasing the number of patients who 18
Business Report | October 2015
may receive a call back.” The advanced technology also has been shown to reduce false positives, thereby cutting down on the number of biopsies and, again, reducing anxiety. The technology is FDA accredited and all units have been accredited by the American College of Radiology, Desiderio said, which means they meet national standards of quality. He also noted, “3D mammography has been available for several years now, but it did not become standard protocol until studies showed its true value. Hospitals are just now starting to implement it on a large scale. Bayhealth likes to be on the cutting edge of any imaging that benefits our community, so we spent two million dollars so all our facilities can perform 3D imaging. That may seem like a large sum of money, but it is miniscule compared to the number of cancers we will be able to treat in early stages due to better detection. At Bayhealth we are determined to provide our patients with the best care possible.” Patients like going to the same place for testing, Desiderio said, and they get used to the same technologist. With units in every location, they don’t have to travel far to benefit from 3D; they can have it done in their community by technologists and doctors that they know and trust. Every woman who comes in for a mammogram will get 3D testing, unless she declines it, Desiderio said. To be clear, he stressed, patients will still have 2D mammography performed. Both tests are done at the same time. If cancer is found, Bayhealth Cancer Centers can provide a great continuum of care without traveling to a distant academic center, Desiderio said. As a member of the Penn Cancer Network, Bayhealth is the only cancer All Bayhealth imaging facilities are now equipped program in Delaware affiliated with to offer 3D mammography, so patients can feel a National Cancer Institute–desigconfident in their results. Bayhealth has convenated Comprehensive Cancer Center. nient locations in Dover, Middletown, Milford, and Along with expert cancer care at Smyrna. Bayhealth comes the added advantage of the shared knowledge and skill of the Imaging services from Middletown to Milton, Abramson Cancer Center of the University of located near where you work or live. All Pennsylvania. provide ample parking, same day or next day Bayhealth is a not-for-profit health care appointments, esthetically pleasing environsystem that includes two hospitals and several ments, and exceptional customer service. satellite facilities. Bayhealth offers Diagnostic For more info, visit www.bayhealth.org.
“At Bayhealth we are determined to provide our patients with the best care possible,” said Administrative Director of Operations John Desiderio, FACHE, MBA. To that end, Bayhealth has spent two million dollars to equip all of its imaging facilities with latest technology in breast cancer detection — 3D mammography. Desiderio is pictured here between Lead Technologist and Mammography Quality Assurance Sherry McCormick, RN, (R)(M) and Supervisor of Women’s Imaging David Hill, RT(R), RDMS with one of the new machines.
Bayhealth celebrates Go Pink! awareness campaign For the 10th year in a row, Bayhealth will host its annual Go Pink! awareness campaign and fundraiser. Bayhealth and the Delaware Breast Cancer Coalition (DBCC), are selling Go Pink! t-shirts, available for purchase through Friday, Oct. 2 in the retail shops at Bayhealth Kent General and Reflections Gift Shop at Milford
Memorial, and DBCC. T-shirts are $10 each. Proceeds from Go Pink! are divided between breast screenings and education programs available through Bayhealth and the DBCC. In 2014, Go Pink! raised more than $26,000. The Go Pink! awareness campaign
will conclude with the 10th Annual Go Pink! Health Fair on Oct. 2 from 10 a.m. to 3 p.m. in the parking lot of the Bayhealth Medical Office Building, Dover. For more information, contact JoEllen Workman, RN, MSN/MHSA, manager of the Bayhealth Cancer Institute, at 302-744-6150. 19
Business Report | October 2015
Women in Business Whaley takes helm of DEDO By Carol Kinsley
Bernice Whaley, nominated in May by Gov. Jack Markell to serve as director of the Delaware Economic Development Office, is responsible for the business and economic strategies for the state. But Whaley is no newcomer to DEDO, having joined the office in 2009. As deputy director, she oversaw all the internal activities of the agency, Whaley said, and filled in for Director Alan Levin when needed. She and Levin joined the department at about the same time. “I learned a lot very quickly,” Whaley said. “In my six and a half years, I helped transform the agency.” There was a hiring freeze in 2009, and the department had 10 fewer people at the time than in the previous administration. Whaley, who holds a master’s degree in organizational leadership, played a key role in reorganization of the department. “To meet the mission of the new adminis-
20
Business Report | October 2015
tration, we talked with Delaware stakeholders, businesses and communities to determine how DEDO could better meet their needs. We reestablished the Delaware Tourism Office. We developed a business retention program with a dedicated business leader in each county to focus on assisting existing businesses.” “I am proud to be have led that effort,” she said. “That was one of my first initiatives. I hope it sustains.” The DEDO team focuses on job creation, retention and expansion and increasing tourism revenue. Since May, there have been a few retirements, and Whaley has brought some new people in, including Deputy Director Kirsten Wolfington. “I’m meeting with businesses, local economic development offices and chambers of commerce,” Whaley continued. “There’s a lot of entrepreneurial effort in Delaware. DEDO also is researching what other states are doing, and what might be a good program to add. “We’re doing a lot of outreach,” she said.
Bernice Whaley
Fall will be even busier than the summer, with several events planned. “We have talented resources within the department and we work with our external partners to host educational opportunities for small business entrepreneurs,” she said. At “Impress the Press,” talented panel members will teach businesses how to get their press releases noticed. The event is being held on Oct. 13 in Dover. An e-commerce event will gather experts to assist businesses, especially those that are “brick and mortar,” with expanding their digital presence, and how to use digital advertising. “We’ve had this sort of meeting in the past, and it was highly regarded, so we’ll do it again,” Whaley said. Also coming up is the Governor’s Entrepreneurial and Small Business Conference, set for Oct. 20 in Wilmington, which will focus on access to capital. “We have partnered with One Million by One Million, a global virtual incubator accelerator that aims to nurture a million entrepreneurs to reach a million dollars each in annual revenue. Delaware is the first state to partner with them. We’ll put 12 serious entrepreneurs through this, at no charge to the business.” Summing up her work, Whaley said, “We focus on what we can do with limited funds that helps small businesses here, while continuing business attraction and retention efforts.” On a personal level, Whaley is working to complete her dissertation for a doctorate at Wilmington University, something she started before she accepted her new job. “It’s the craziest commitment I ever made, but I will finish this fall,” she declared. She credited her very supportive husband with encouragement and her son and “two wonderful grandsons” for providing balance in her life. She also has two rescue dogs, both boxers, “who are always happy, and they want you to be happy.” For more information, visit dedo.delaware.gov.
Third generation heads Sussex Printing Corp. Sussex Printing Corp. (SPC) operates a full-service printing company, and publishes two weekly advertising publications: The Guide and The Maryland Guide, and digital advertising on their website, theguide.com. The publications focus on display and classified advertising with a vast distribution throughout Delmarva. Theguide.com boasts 20 years of Internet presence. SPC is owned by Timothy Ayers, CEO, and his daughter Amy Higgins, president & COO. Higgins manages the day-to-day operations and focuses on growing the company by introducing new technologies and developing new income sources. Higgins and her husband, Ed, have two children and reside in Seaford. Currently at the helm, third generation Higgins’ keen ability to develop the business is fueled by her unwavering passion and dedication. She is hands-on in every department from sales to delivery. And it shows. Everything about Sussex Printing Corp. says “professional,” and it is seen in every aspect of the business. Higgins has served on the boards of various local organizations. Working closely with other board members, she has gained insights into the business and community needs of Delmarva. SPC’s commitment to its customers is key to its success. The company’s philosophy has always been to provide a service or product that meets and exceeds the needs of its customers. SPC’s sales staff works closely with clients offering personal attention and professional advice. Simply put, The Guide is a tradition. A sense of pride resonates throughout the organization that is reflective in everything they do, and providing quality service with a personal touch is what Sussex Printing does best.
Amy Higgins, daughter of CEO Timothy Ayers, is president and COO of Sussex Printing Corp., managing dayto-day operations.
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Business Report | October 2015
Kim Jones opens State Farm You can trust insurance agency in Millsboro members of By Carol Kinsley
After working for Virgil Ellwanger, State Farm agent in Millsboro, for five years, when Ellwanger decided to retire after nearly half a century, Kim Jones opened her own State Farm office in Millsboro on June 1 of this year - the Kim Jones Agency. She continues to serve some of Ellwanger’s customers with auto, home and property insurance, health and life insurance, banking products, annuities and mutual funds. Jones is a fourth generation Sussex Countian. Daughter of Sherman and Patty Jones, she grew up on the family’s poultry farm in Gumboro. Graduating from the University of Delaware with a degree in finance and economics, she eschewed advice to pursue a career in big city finance programs and returned home to help the people she grew up with. “I had an opportunity to help them get financial advice that’s normally not there unless you have
money to start with,” Jones said. “I wanted to help the everyday person.” Jones is a member of the National Association of Insurance and Financial Advisors and the Greater Millsboro Chamber of Commerce. She is also a notary public. Two other Ellwanger employees are working for her, plus two new hires. “This business is my baby,” Jones said, but it does not consume all of her time. An avid sports fan, she loves watching and playing sports. She previously coached softball but is taking a break to get her business on its feet. As an active member of Grace United Methodist Church, she helps with the Ark of Refuge, serving meals on Saturdays. Most weekdays, from 9 to 5, you’ll find Jones in the office or on the road between appointments. The office is located at 29848 Millsboro Hwy.; telephone 302-934-9393. For more information, visit www.kiminsuresmillsboro.com.
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Business Report | October 2015
the BBB By Jon Bell
BBB, New Castle
You receive a call saying your company has won an honor or award, although there is a nominal cost for the shipping of the award or trophy that you’ll need you to pay with a credit card. An invoice arrives claiming your company is overdue paying for an ad in their publication. You don’t remember buying the ad, but the letter says they have a recording of someone at your company verbally requesting the service, and are prepared to send you to collections if you don’t pay. An email arrives claiming to be from Dun & Bradstreet, stating that your business has a complaint against it, which is attached. You open the file, not realizing you’ve just downloaded malware onto your computer. Online fraud, ID theft, and other scams are increasingly prevalent. Fake businesses or unscrupulous business-owners take deposits for work they never perform, run credit cards for unauthorized charges, attempt to secretly install malware on your devices, and otherwise abuse the trust of businesses and consumers. And while the Attorney General and the police can help investigate these crimes after the fact, the truth is that it’s far better to never be a victim in the first place. There are free resources to help protect yourself or your business, and one of the best is your Better Business Bureau. With a free, online database of over 12,000 businesses in Delaware, the BBB in a non-profit organization working to give the public a simple, fast tool to pre-screen a company before a purchase or business arrangement is made. Whether used for a personal or home project, or as part of vetting vendors and suppliers for business, the BBB provides a clearinghouse of information including company time in business, local ownership, and licensing history among other criteria. There are also alerts against suspected or confirmed fraud businesses, and business reviews (including complaints and testi-
FOOD BANK VOLUNTEERS - Harrington Raceway and Casino recently began volunteering monthly at the Food Bank of Delaware’s Milford location as part of their commitment to promoting and supporting area non-profit organizations. At the end of August the group spent an afternoon sorting and weighing thousands of canned goods. Pictured from left: Milford Food Bank Director Chad Robinson; Director of Facilities Karen Craft; Director of Simulcasting Diana Carrillo; Assistant General Manager of Racing/Director of Public Relations Matt Sparacino; Table Games Office Coordinator Nicole Porter; Executive Director of Food and Beverage DJ Silicato; Executive Director of Hospitality Hank Rosenberg; and Executive Director of Table Games April Deer.
Better Business Bureau Continued from page 22
monials) provided by confirmed customers. Reviews and complaints are presented verbatim with just the personally identifiable information removed, and are a great way to help determine the reputation of a business. When it comes to scam and fraud, it’s very difficult to recover monies lost. It’s far better to work with reputable companies and not be a victim. So are you buying something online? Look for the BBB logo on the website. Hiring someone to build your new porch? Check with the BBB to see any complaints from previous customers. Vetting a subcontractor or vendor for your business? The BBB can help establish the company’s licensing history, ownership information, and time in business. BBB is a free, non-profit resource available to everyone. So when you’re faced with buying decisions, it takes less than a minute to go online to bbb.org/delaware or call 302221-5255 to check out a business. And for business owners - listing on the BBB website is free. If your company isn’t listed yet, email bbb1@delaware.bbb.org today and request an “SBQ,” our one-page standard business questionnaire. 23
Business Report | October 2015
Holland Jewelers in Lewes celebrates 25th anniversary By Carol Kinsley
Holland Jewelers in Lewes is celebrating its 25th anniversary. Stop in and see the vast array of gorgeous items, from pearls to glittering gold chains, crosses, bracelets and charms that fill the jewelry cases. You’ll also find gemstones from around the world set in rings, bracelets, pendants and earrings. The Hollands also buy gold, and consequently have a good selection of antique and estate jewelry and watches. Founded in Rehoboth, where the Holland family has lived for nine generations — the original family farm was Holland Glade — the store opened on Friday, the 13th of July, 1990. For owner Carol Holland, her son’s lucky number 13 was a good choice for opening day. John C. Holland had graduated from the Gemological Institute of America in
California as a certified jeweler and gemologist in 1989. He started working in Virginia Beach but was glad to be able to come home to Sussex County and join his mother in a new business venture. “He’s the whole reason we have the business. Jewelry is my son’s love and he is mine,” said Carol. Holland Jewelers relocated 10 years ago to 20750 John J. Williams Hwy., Unit 5 (Peddlers Village on Rt. 24) in Lewes. Holland Jewelers offers appraisals, repairs and custom designs that are one-of–a-kind pieces of art. All work is done on the premises on state-of-the-art equipment, never sent out. Call 302-947-1200 for more information, visit online at www.hollandjewelersinc.com or stop by Monday through Friday from 9 a.m. to 4 p.m. or Saturdays, from 10 a.m. to 2 p.m.
HOLLAND JEWELERS • GIA Certified Jeweler • Gemologist on Site • Wedding Rings • Custom Design Jewelry • Same Day or Express Service • Jewelry Repair, Laser Welder • All Repairs Done on Site • Appraisals • Free Jewelry Cleaning/Inspection • Citizen Watches • Watch Batteries • Estate Jewelry and Watches Sussex County Family Owned 20750 John J. Williams Hwy., Unit 5 (Rt. 24 Peddlers Village) | Lewes, DE 302-947-1200 www.hollandjewelersinc.com
Excellence Since 1990 24
Business Report | October 2015
Y WE BU GOLD
Beebe Healthcare announces new managers at Tunnell Cancer Center Beebe Healthcare is proud to announce two new managers at Tunnell Cancer Center in Rehoboth Beach. Carol Hunt, a longtime employee at Tunnell, has been promoted to Manager, Oncology Business and Support Services. Diane Mulkhey has joined Tunnell as the new Operations Manager. Hunt has been instrumental in organizing the administrative functions at Beebe Healthcare’s Tunnell Cancer Center for the past six years. In her new role, she will manage many of the financial responsibilities for Tunnell CanCarol Hunt cer Center, including contract management, grant budgets, and TCC designated foundation funds. She will also manage the accreditation process for Tunnell, transport services and the Oncology Administrative Assistant, who will be hired to replace Hunt in her former role. Hunt has a Bachelor of Arts degree in Education and more than 10 years of experience managing her own business, in addition to her years spent working at Tunnell Cancer Center at the Beebe Healthcare Rehoboth Beach Campus on Route 24. “We are thrilled to have Carol move into this new role,” said Cherrie Rich, Executive Director of Oncology Services. “I know she will excel in her new role and looks forward to taking on these added responsibilities to support the long-term financial success of the Tunnell Cancer Center.” Diane Mulkhey comes with extensive radiation and medical oncology experience at Central Maine Medical Center. She was recently employed with Delaware Bay Surgical after she and her husband moved to the Rehoboth Beach area. Diane Mulkhey Mulkhey will oversee operations at Tunnell Cancer Center, including fiscal management, performance improvement, and compliance with policies and procedures. In addition, Mulkhey will manage Continued on page 27
Women are a key part of GMB operations By Carol Kinsley
Judy A. Schwartz, P.E., LEED AP has been with the architectural and engineering firm of George, Miles & Buhr for 35 years. She is now director of operations and group leader for civil engineering in the Seaford office. Experienced in the planning, design and construction administration of public works projects across Delmarva, she has Judy Schwartz been involved in the development and expansion of the City of Seaford’s water, sewer, and storm drain systems since the early 1990’s. Schwartz recently served as design engineer for the Bethel Gardens stormwater retrofit project and the Blades Volunteer Fire Department, both of which are under construction. She is currently working on a sea rise vulnerability study for the Seaford wastewater treatment plant. Morgan H. Helfrich, AIA, LEED AP, senior project manager of the architecture group, joined GMB in 2006. A registered architect in Maryland, Delaware and Virginia, she is experienced in residential, commercial, industrial, hospitality, healthcare, institutional, financial and educational sectors. This summer she wrapped up a new Morgan Helfrich EMS facility for Caroline County Department of Emergency Services, and is currently working on an addition to the Millville Town Hall. Recently, Helfrich accepted a seat on the Architectural Engineering Technology (AET) Advisory Committee at Delaware Technical Community College, and joined the ACE Mentoring Program for Wicomico County Schools. Katherine J. McAllister, P.E. is a Professional Engineer licensed in the State of Maryland. She joined GMB’s water/wastewater group in 2005 and is now project manager and an associate with the firm. McAllister is noted to have strong team leadership and communication skills, extensive knowledge
of funding agency requirements, rate structures and grant writing, as well as strong technical skills. She also chairs the GMB Scholarship activities, coordinates the Wicomico Creekwatchers group, and attends Rotary Club meetings on behalf of GMB. McAllister was a design engineer for Phase I of the Laurel Rt. 13 water & sewer expansion project.
She is currently an integral part of a team working to fast-track a $6 million project to bring safe drinking water to Fruitland area residents with contaminated wells.
Katherine McAllister
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Business Report | October 2015
3rd Wave shows tremendous growth in three years When homebrewers Lori Clough and Sue Ellen Vickers decided to by the former Evolution Craft Brewery and turn it into what has become 3rd Wave they had no idea they were creating a company that would grow more than fivefold in just three years. But when the Delmar brewery celebrated its third anniversary this September that was precisely the case. It had to to with more than being in the right place at the right time. Over the last three years 3rd Wave has become a respected partner in both the brewing community as well as in Delmar and the surrounding region. This is because 3rd Wave remains engaged in both communities, working with local chambers, other business and even the brewers associations of both Maryland and Delaware. Clough runs the day to day operations. As a woman in what, on the face of it, is a male dominated business, she said her gender never has been an issue. Brewing is a pretty egalitarian industry wherein people are judged by the quality of their beer almost exclusively.
Delmar, Delaware
3rd Wave Brewery owners Sue Ellen Vickers and Lori Clough flank Gov. Jack Markell during an economic development visit the governor paid the brewery this summer. Being women owned is secondary to being a successful example of a small business that boosts a community.
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Business Report | October 2015
In fact, the only time Clough ever gets odd looks is when she’s out at beer festivals. “If I have one of the guys with me, sometimes people get confused when they introduce me as the owner,” she said. But the beer is undeniable and, in the end, that’s all the beer drinkers care about as well. Clough and Vickers have done more than just grow the company economically. They have been successful in getting people employed and expanding the footprint of their business. Currently, a business that started with just the two of them planning has expanded to include eight full time employees and four part time employees. The women are on the verge of completing the brewery’s first major expansion which will include a large storage facility on the back of the property and an expanded seating area in the front. For the owners of 3rd Wave, focusing on improving their town as well as growing has always been at the fore of their work, which is one of the reasons they’ve been so successful. For example, they encouraged another local entrepreneur to begin serving food in their parking lot. By focusing primarily on making good beer and growing responsibly, Clough and Vickers has been able to be successful on their own terms. Going forward, they expect to do more of the same.
Female workforce makes up 85 percent of DFCU
Empowering, exceptional, excellent. These words describe the women who work at Dover Federal Credit Union. With a female workforce of 85 percent, who serve a membership of more than 40,000, these women take personal satisfaction in providing empowerment opportunities that promise to make a positive difference in your financial life. When these women aren’t helping consumers review their credit report to identify areas of opportunity to reduce high rate loans, or meeting with a small business owner to support the expansion of their business, you will often find them fulfilling the credit union philosophy of People Helping People. Within the past year, this team of influencers has contributed their time and resources to local charities that improve the health and wellContinued from page 24
all aspects of personnel and interface with all departments as part of the management team. She will oversee 24 team members at Tunnell. “We are excited to bring someone in with as much experience as Diane. We look
being of members and their families and the communities they serve. From supporting the March of Dimes, Food Bank of DE, American Heart Association, DE Breast Cancer Coalition, Autism DE, Meals on Wheels DE and Back to School drives, just to name a few, these women have taken the initiative to serve in capacities that help our military and underprivileged children and stimulate local economic development. Whether it’s serving as the military affairs chair, taking active roles within local chambers of commerce, serving on the board of directors for non-profits, helping write grants that stimulate development of our communities, providing complimentary financial education seminars or serving as Rotarians in an effort to support groups such as the Murphey School and Habitat for Humanity, the women who
work at the Dover Federal Credit Union are an excellent representation of what makes Dover Federal Credit Union exceptional. When asked what makes Dover Federal an empowering place for women to make valuable contributions, Vice President of Business Services Lynne Schaefer commented, “Whether a woman is looking for a reputable financial partner, a community activist or a dedicated employer, Dover Federal Credit Union provides the means to excel. It’s gratifying to be part of an organization that provides resources for our employees to enhance their professional development as well as offers financial opportunities that meet our community’s unique needs.” To learn more about being a part of the DFCU family, visit www.doverfcu.com.
forward to working with her and getting to know her in her new role,” Rich said. “As Tunnell Cancer Center grows and moves forward, it is good to have team members with strong experience and the passion for healthcare that both Carol and Diane have.” Tunnell Cancer Center opened in November
of 1995 at Beebe’s main campus in Lewes with two oncologists and a handful of staff. Following more than a decade of growth, in 2006, the center moved into its present modern and spacious location at the Beebe Health Campus on John J. Williams Highway in Rehoboth Beach.
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Business Report | October 2015
Hudson created Village Salon & Spa ‘from scratch’ By Carol Kinsley
RIBBON CUTTING - The Rehoboth Beach-Dewey Beach Chamber of Commerce and members of the Meet and Greet Committee welcomed Scénique Art Gallery to the chamber with a ribbon cutting recently. Scénique Art Gallery is a premier fine art gallery located one block from the Atlantic Ocean in downtown Rehoboth. Shop in store or online at www.scenique.net. With options to pick up your order in 60 minutes, shipping straight to your door, or free concierge service to residents living within 30 minutes of their location, Scénique Art Gallery strives to make purchasing fine art convenient for everyone. For more information, email info@scenique.net or call 302-226-ARTS (2787). Pictured from left: Terry Kistler; Representative Stephen T. Smyk; Bill Disley; Shannon Bull; Randy Reed, owner of Scénique Art Gallery; Dan Wine; and Patty Burkentine, Rehoboth Beach-Dewey Beach Chamber of Commerce.
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Business Report | October 2015
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Raven Hudson of Village Salon & Spa in Lewes grew up in the hair salon industry. Her aunt owned a salon for 20 years. Hudson had a natural talent and love for “doing hair” that dates back to middle school. She got into the car business, however, and moved to Florida where she became finance manager, and it was an accounting career that brought her to Delaware in 2008. “I decided sitting behind a desk was not for me. This industry is so much fun. I enjoy working with people,” she said. She obtained licensing for hair, skin care and massage and in 2014 purchased the building and inventory of The Med Spa and Salon in the Villages of Five Points. “I created my own business from scratch,” she said. Her husband, Jamin, hired local construction teams to remodel the salon into a chic and trendy place for clients to relax while getting beauty treatments. The number of stations was expanded to accommodate bridal parties and other groups. “Color accurate lighting” was added to ensure the tone of hair color. Village Salon & Spa has 20 employees and is still growing. Hudson offers opportunities for students right out of school to be involved in an intense hands-on education program. They work with a senior stylist for eight months to hone their skills before working on the floor. National and global artists conduct classes to keep staff current. Recently added services include permanent make-up and eyelash extension. Three employees of Med Spa have stayed on. “We all work together really well,” Hudson said. “We are team oriented. Clients notice that.” The best part of the business, Hudson said, is dealing with clients who, no matter their state of mind when they arrived, are able to “go home feeling good.” Village Salon & Spa offers hair, nail, facial and body therapies. For head-to-toe treatment, combine a relaxing massage with a new hair “do,” a facial, and a manipedi. For a complete list of services, visit www.villagesalonandspalewes.com. For an appointment, call (302) 644-4247.
Grit has become an important indication of success By Patricia Rivera You hear the four-letter word over and over of late in business and academic circles. “Grit” is the new genius. When it comes to reaching goals, business and nonprofit leaders now must toughen up. Grit has become one of the most important indicators of success. “Entrepreneurs who wake up each day, miraculously converting hope into progress, Rivera purpose into profit, and obstacles into opportunities demonstrate the kind of emotional grit that grows jobs, dreams, and economies,” said Paul G. Stoltz, author of “GRIT: The New Science of What it Takes to Persevere, Flourish, Succeed” (ClimbStrong Press, 2015) and founding director of the GRIT Institute in San Luis Obispo, Calif. Grit is defined as the strength of sprit and mind. Stoltz expounds on it by describing it as a the capacity to dig deep and do whatever it takes, even sacrifice, struggle and suffer, to achieve your most worthy goals in the best ways. Unlike a lot of traits, he says grit can be readily understood, measured and improved. Linda Kaplan Thaler and Robin Koval, authors of the recently released book, “Grit to Great: How Perseverance, Passion, and Pluck Take You from Ordinary to Extraordinary” (Crown Business, 2015) describes grit as the great equalizer. “Anyone, at any time, whatever their background or resources, can lay claim to it,” says Kaplan Thaler, co-founder and chief executive of the Kaplan Thaler group in New York City. And it’s grit that takes people with ordinary accomplishments to become extraordinary leaders. In their book, they detail how Steve Jobs had a 2.65 GPA in high school and dropped out of college. Michael Jordan didn’t make the cut for his high school varsity team. Colin Powell held a C average in school and scant self-confidence. None had showed the “it” factor – supreme intelligence, virtuoso talent or a pedigree birthright that predicted their ultimate success. Koval, chief executive and president of Legacy, the national public health foundation in Washington D.C., says instead, they possessed the grit factor – a steadfast and tireless work ethic that made all the difference. “We now know that passion and perseverance matter more than talent or intelligence when it comes to being successful,” she adds. “And the great thing about grit is that working harder, smarter, more passionately, and longer is something we control.” Grit’s four dimensions Stoltz notes that grit extends beyond
sheer tenacity or perseverance. The fact is, the world is filled with both dumb grit and smart grit. Dumb grit is basically some combination of pursuing “less than ideal” goals with “less than ideal” strategies. In some instances, it frankly can boil down to going after really dumb stuff in really dumb ways. The four building blocks form and fuel grit are growth, resilience, instinct and tenacity. To be more successful, you should gauge your strength with each. Growth: Your propensity to seek and consider new ideas, additional alternatives, different approaches and fresh perspectives. If you have a growth mindset, you are more likely to get, keep, engage in and succeed at work. Specifically, the propensity to seek different alternatives, perspectives and approaches has a significant effect on your ability to forge ahead toward your goals. Resilience: Your capacity to respond constructively and ideally make good use of all kinds of adversity. You can break adversity down into its two main parts. First, how bad do you perceive it to be on a scale of one to 10? Second, how much do you really care? Over time, either adversity consumes you, or you have to consume it. That’s why resilience is so essential to grit. Instinct: Your gut-level capacity to pursue the right goals in the best and smartest ways.
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Think about how much time, effort, resources and energy are spent pursuing less-than-optimal goals, in less-thanoptimal ways. By focusing on goals and strategies that are increasingly close to optimal, you’re closer to succeeding in the grit game. Tenacity: The degree to which you persist, commit to, stick with and relentlessly go after something. Tenacity propels you across the finish line. It’s about pusheing beyond what other, more “reasonable” minds would consider prudent. Stoltz suggests also knowing how differentiate between smart grit and bad or dumb grit. Dumb grit involves pursuing less than ideal goals with less than ideal strategies. In other words, it boils down to going after really dumb stuff in really dumb ways. Bad grit involves pursuing goals that are ultimately damaging to themselves or others. “Smart grit means knowing when to quit,” he says. “It’s about giving your absolute best to the right things, in the right ways, for the right reasons.” Patricia V. Rivera, owner of the content marketing consultancy Hook PR Group in Lewes (hookpr.com), also writes about career management for a national syndicate.
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Business Report | October 2015
BUSINESS LICENSES BETHANY BEACH Special Forces Restoration LLC; 56079 Cypress Lake Circle, Bethany Beach; contractor-residential Yuppy Puppy by the Sea LLC; PO Box 229, Bethany Beach; retailer-various products BRIDGEVILLE Anthony L. Cook, TC Builders; 18033 Atlanta Rd., Bridgeville; contractor-residential CAMDEN Moorehead Communications Inc., Cellular Connection; 386 Walmart Dr., Ste. 5, Camden; retailer-prepaid wireless services/electrical goods Wes Park LLC; 405 E. Camden Wyoming Ave., Camden; retailer-food (except restaurant) DELMAR Carr, Kendall, Delmar Exact; 35779 Robin Hood Rd., Delmar; contractor-residential Dream Cars; 36959 Sussex Hwy., Ste. 3, Delmar; reconciliation purpose code DOVER #Mood Boutique; 54 Village Dr., Dover; retailer-dry goods & apparel 1st State Accessibility LLC; 755 Walker Rd., Ste. B, Dover; retailer-various products Abernathey, Jason L., B-2 For Life; 111 Chelsea Way, Dover; professional servicescounselor Argo, Sharon, Sports Fever; Dover Mall, Dover, retailer-various products Baybilly Enterprises; 230 Sheffield Dr., Dover; retailer-various products Best Quality Construction LLC; 6668 N. Dupont Hwy., Dover; contractor-residential Borji, Neema, Rule the Skys; 226 Walker Rd., Dover; retailer-electrical goods Braxton, Jalisha M., Analyzed; 511 Lakewood Pl., Dover; professional and/or personal services Downes, Christopher L., Noble Doves at Downes Loft; 26 Starboard Ct., Dover; profes-
sional and/or personal services Edwards, Alyssa, K9 Companion Solutions; 2056 Zelkova Ct., Unit 2, Dover; professional and/or personal services Enhance Beauty Salon; 1534 S. Governors Ave., Dover; personal services-beautician Gilbert White, Deborah, Herstory Ensemble; 183 Willis Rd., Apt. I, Dover; wholesaler-any products Green Clinics Laboratory LLC; 740 S. New St., Ste. B, Dover; professional servicesmedical office Holloway Landscaping; 501 Oak Ln., Dover; professional services and/or personal services-unclassified HRS Builders; 1840 Windswept Cir., Dover; contractor-residential J&J Installation; 5520 N. Dupont Hwy., Dover; contractor-residential Knox, Hayley E., Hayley Knox Photography; 85 Richard Blvd., Dover; photographer Latocha, Tara, The Sheep Shack; 3229 Kenton Rd., Dover; retailer-various products Le Luxe, Cristina Desires; 112 Saint Jones Ave., Dover; personal services-health club/spa Life Tutor, The; 1169 Walker Rd., Dover; professional and/or personal services Moorehead Communications Inc., Cellular Connection; 1365 N. Dupont Hwy. Ste. 3098, Dover; retailer-electrical goods/prepaid wireless services Peer, Timothy B., Tim’s Comics; 27 Primrose Ct. E, Dover; retailer-various products Peoples Cleaning; 908 Woodcrest Dr., Apt. 1-6, Dover; personal services-general repairperson Ready Buildings; 1203 College Park Dr., Ste. 105, Dover; contractor-residential Sky Pie Dover, Pie Five Pizza Company; 1211 N. Dupont Hwy., Ste. D, Dover; retailerrestaurant Starbucks Corp., Starbucks Coffee #25349; 1481 N. Dupont Hwy., Dover; retailer-restaurant Valenti; 1700 N. Dupont Hwy., Apt. C103,
142 East Market Street, PO Box 751 Georgetown, DE 19947-0751
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Business Report | October 2015
Dover; taxicab/bus driver Wilt, Staci; 6030 Larch Ct., Dover; professional and/or personal services GEORGETOWN Daze for Days; 17638 Dusty Rd., Georgetown; retailer-various products Garvilla, Michael J., Captain Mike; 22025 Hardscrabble Rd., Georgetown; professional and/or personal services Georgetown Air Services LLC, Southern Delaware Aerial Photographer; 21553 Rudder Ln., Unit 1, Georgetown; photographer Itair Francisco Do Carmo, MIL Carpentry LLC; 46 Bramhall St., Georgetown; contractor-residential KLMC Enterprises, Mini Munch Wagon; 23737 Dupont Blvd., Georgetown; retailerrestaurant Moorehead Communications Inc., Cellular Connection; 401 College Park Ln., Unit 4, Georgetown; retailer-electrical goods/prepaid wireless services Service Xpress Payroll Inc.; 120 N. Race ST., Georgetown; professional servicesemployment agent The Rub Shack LLC; 23649 Saulsbury Ln., Georgetown; retailer-restaurant GREENWOOD Bowser Stacy M.; SMBowser Consultant Unlimited; 1203 Seachase Ln., Greenwood; professional and/or personal services Lamela Brothers Paving LLC; 8839 Greenwood Rd., Greenwood; contractorresidential Prominent Energy Services LLC; 9 Petunia Rd., Greenwood; contractor-residential Rust, Amy A., Faithful Crafters; 14664 Adams Rd., #A, Greenwood; wholesalerfurniture & fixtures HARRINGTON Beverages and Beyond Distributers; 18500 S. Dupont Hwy., Harrington; tobacco products retailer Delmarva Answering Service LLC; 203 E. Liberty St., Harrington; professional and/or personal services-unclassified JMG Hockey Inc., Cool Sports Pro Shop; 644 Fairground Rd., Harrington; retailer-dry goods & apparel LAUREL Adelan Builders LLC; PO Box 826, Laurel; contractor-residential Burns, Jeremiah I, Luce Vivente; 804 West St., Laurel; retailer-catalogue & mail order house Harman, Sean T., Harman’s Repair Service; 210 N. Poplar St., Laurel; personal service-general repairperson Morris, Michelle A., Michelle Morris
CNA/Michelle’s Homecare; 35575 Waycross Rd., Laurel; direct care worker Rickards, Donna, The Front Porch; 31218 E. Trap Pond Rd., Laurel; retailervarious products LEWES Beach Bum Distilling; 32191 Nassau Rd., Unit 5, Lewes; retailer-alcoholic beverages Casazza, Kenneth A.; 338 Mulberry St., Lewes; taxicab/bus operator Compton, Kathryn P., Lewis Lettering Co.; 15 Sussex Dr., Lewes; professional and/or personal services Delmarva Repair LLC; 16557 Coastal Hwy., Lewes; retailer-various products Esposito, Jean; 314958 N. Conley Circle, Lewes; direct care worker Jennings, Michael L., Rocks, Roots & Rapids; 18315 Coastal Hwy., Lewes; contractor-residential Levis, Lindsey; 31432 Waters Way, Lewes; professional services-counselor Lin, Mei, My Seaside Spa; 17021 Old Orchard Rd., Lewes; personal serviceshealth club/spa McDermott, Denise P., Deez Beads; 33274 Harbor Reach Dr., Lewes; retailervarious products Novak, Amber, Amber Dragon Acupuncture; 1143 Savannah Rd., Ste. 4, Lewes; professional services-medical center Smith Island Management LLC; 16192 Coastal Hwy., Lewes; motor vehicle lessee/lessor Trensolusi LLC; 33097 Bay Ter., Lewes; professional and/or personal services Two Shore Guys; 22363 Holly Oak Ln., Lewes; retailer-various products MILFORD Amber Thomas; 918 Old Cemetery Rd., Milford; direct care worker Delaware Center for Excellence; 305 Jefferson Ave., Milford; professional services-medical office Kemmerlin, Prince J., Roundabout Rides; 19306 Elks Lodge Rd., Milford; professional and/or personal services Sussex Tang Soo Do Academy; 37B N. Walnut St., Milford; professional and/ or personal services Tomall Inc., Trucker’s Toy Chest; 1109 N. Dupont Blvd., Milford; reconciliation purpose code MILLSBORO Comerford, John; 25791 Kings Ln., Millsboro; contractor-residential
Country Maid; 26594 Brockton Pass, Millsboro; professional and/or personal services Furnish Inc., Holt Furnishings Outlet; 28632 Dupont Blvd., Unit 10, Millsboro; retailer-furniture & fixtures Gicguelais, Robert; 26279 Timbercreek L., Millsboro; contractor-residential Icon Management Services Inc.; 27539 Plantation Lakes Blvd., Millsboro; professional and/or personal services KWS JR Trucking LLC; 25388 Radish Rd., Millsboro; drayperson/mover Millsboro Resale LLC, Main Street Resale; 317 Main St., Millsboro; retailervarious products Moorehead Communications Inc., Cellular Connection; 28665 Dupont Blvd., Millsboro; prepare wireless services Nocks & Son Trucking LLC; 24734 Meadow Ln., Millsboro; drayperson/mover Shore Irrigation Services LLC; 22009 Dots Rd., Millsboro; professional and/or personal services Shore Pride All-Stars Inc.; 34267 Pear Tree Rd., Millsboro; retailer-dry goods & apparel Two White Lamps LLC; 27940 Home Farm Dr., Millsboro; retailer-dry goods & apparel SEAFORD CSP Construction LLC; 28144 S. Pine Ridge Dr., Seaford; contractor-residential DMJ Supplies; 24660 German Rd., Seaford; retailer-various products ESI Product Solutions; 24694 German Rd., Seaford; retailer-various products McGee, Jordan K., Grandeur Technology; 25448 Alexander Ln., Seaford; professional and/or personal services Next Level Home Energy Solutions; 710 Cypress Dr., Seaford; contractorresidential Seaford Lawn Mower Service; 23601 Dove Rd., Seaford; retailer-various prod-
ucts Signet Ring LLC, Signet Ring Publishing; 24045 Elm St., Seaford; advertising agency Southern, David, David Southern Designs; 500 N. Arch St., Seaford; reconciliation purpose code Spinal Care Center LLC; 1254 Norman Eskridge Hwy., #3, Seaford; professional services-medical office Sweet Retreat Desserts; 27585 Hollyhock Ln., Seaford; wholesaler-food processor SMYRNA Biddle’s Cleaning Services; 762 W. Mount Vernon St., Smyrna; professional and/or personal services Fain Auto Sales LLC, Intellicar of Smyrna; 244 S. Main St., Smyrna; wholesaler-transportation equipment Gordon, Theresa K., A Taste of Jamaica Catering; 150 Loder Dr., Smyrna; retailerrestaurant L. Lawson Services; 401 Kates Way, Smyrna; professional and/or personal services Lady B. Fabric Beauty Accessories; 310 N. Main St., Bldg. F, Smyrna; retailer-dry goods & apparel Matthews Towing & Recovery; 710 Black Diamond Rd., Smyrna; drayperson/ mover Moorehead Communications Inc., Cellular Connection; 239 N. Dupont Blvd., Smyrna; electrical goods/wireless services Music is My Life Radio; 5 Van Buren Ct., Smyrna; personal services-broadcasting station NND Quality Brokers LLC; 1 Van Buren Ct., Smyrna; broker Potter, Patrick B., Potter Ventures; 2256 Bryn Zion Rd., Smyrna; personal servicemotor vehicle service Smith, Corynne; 386 N. High St. Ext., Smyrna; professional and/or personal services
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Business Report | October 2015
TOURISM
Nominations sought for tourism award By Tina Coleman
Southern Delaware Tourism
Our five star beaches may be what initially attract visitors to Southern Delaware, but it’s the quality of our festivals and events, activities, attractions, dining, and entertainment that makes them fall in love with Southern Delaware and keeps them coming back season after season, year after year. Tourism’s economic impact on Sussex County is huge. Agriculture is the county’s major economic driver, but tourism, coming in second, is nothing to sneeze at. Direct tourism sales generate $850 million annually here. Tourism supports 15,000 jobs in our county. It attracts businesses to our communities, diversifies and stabilizes our economy, and contributes to the state and local tax base, saving each Delaware household approximately $800 in taxes every year. Tourism also has non-economic benefits, such as creating a sense of pride, identity, and camaraderie within the local community. Also, by showcasing the history and culture of an area, tourism can encourage the preservation of
historic assets and traditions, and result in the preservation of natural assets and resources that make a destination more attractive to tourists and locals alike. In recognition of the value tourism brings to Sussex County, the board of directors of Southern Delaware Tourism bestows the Southern Delaware Tourism award each year upon an individual, group, or organization who has made a significant contribution to the tourism industry in Southern Delaware during the previous year. Past recipients of the Southern Delaware Tourism Award include The Freeman Stage at Bayside. Nassau Valley Vineyards, the Apple Scrapple Festival, Dogfish Head Brewery Tours, the Rehoboth Beach Film Festival, the Lewes Maritime History Trail and the Ocean to Bay Bike Tour. Last year’s recipient was Eating Rehoboth Walking Food Tours. Area residents are invited to submit nominations for the 2015 Southern Delaware Tourism Award. The deadline for nominations is Friday, Nov. 13. The winner will be selected by an impartial panel of judges and will be announced in December.
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“Tourism is a huge economic engine for Sussex County,” says Scott Thomas, executive director of Southern Delaware Tourism. “This is our way of honoring a person or organization that has gone above and beyond to contribute to the tourism industry in our area. We encourage everyone to consider who they think may be worthy recipients of this award, and to nominate them.” To be eligible for the award, nominees must work in Sussex County and must have contributed to the local tourism industry. The honoree will be selected based on the following criteria: • Visitation draw • Contribution to a unique event, or making an attraction unique • Promoting to out of area visitors • Helping to spotlight Sussex County as a destination If you wish to submit a nomination, please feel free to include supporting materials with your nomination form. Nomination forms and instructions for the 2015 Southern Delaware Tourism Award can be obtained at www.visitsoutherndelaware.com/ nomination, or by calling 302-856-1818.
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Raising cybersecurity awareness
By Chris Wolski, CISSP, CEH, CSXP, CCFE
Celebrated every October, National Cyber Security Awareness Month (NCSAM) was created as a collaborative effort between government and industry to ensure everyone has the resources needed to stay safer and more secure online. This year marks the 12th year of NCSAM. As an official champion of NCSAM, 360째 Cyber Security recognizes its commitment to cybersecurity and online safety for small businesses, nonprofits, and municipalities. Annually we take a step back and look at cybersecurity as a whole within Delaware. Although geographically locating Internet devices is not an exact science, we are able to get a general idea of how many are located within Delaware. This year, over 1.2 million devices advertised services openly to the Internet. This can be deceiving in that some organizations in the state use web services or Internet service providers (ISP) elsewhere. Despite that, it still provides a decent snapshot of the general security of Internet connected devices. In perspective, the U.S. Census Bureau estimated that there were over 935,000 people that called Delaware home in 2014. That roughly equates to 1.3 devices publicly accessible on the Internet for every person in Delaware. Note that does not include the number of devices that are not advertising their services even though they are connected to the Internet. Without hacking into any of the devices advertising their existence, anyone can find schools (public & private schools, colleges & universities), hotel chains, car dealerships, places of worship, medical and dental treatment facilities, law offices, newspaper agencies, etc. The services open to the world included printer and file systems that exposed information on employees, projects and sensitive documents, all of which were likely not to be made public. Unfortunately, business information is not the only data viewable as critical infrastructure related organizations are open to the world too. Gas stations, water companies, fire and EMS organizations, and electricity providers all made easy targets for criminal or foreign hackers even though most are required to meet Federal cyber and information security standards. The lack of effort to protect business and critical infrastructure data preparation has its costs. The cost of a breach continues to rise and is dependent upon the information lost. In 2014, according to IBM and Ponemon, the average cost per stolen record runs about $154, with healthcare
related data costing as much as $363 per record. The costs are based on direct (notification, investigation, and remediation of the breach) and indirect costs such as the potential loss of customers once a breach is made public. Cyber insurance might help absorb the cost of a breach, but recently, insurance companies have started to decline payment if a business fails to implement any sort of cyber policy or practices. In the end, it comes down to businesses of all sizes and in all industries in the First State to address cybersecurity. Failure to do so can leave us with small businesses that drive the economy failing by not being able to recover from a breach.
Vol. 19 No. 1 PRESIDENT
Bryant Richardson TREASURER
Carol Wright Richardson
About the author Chris Wolski is the owner of 360째 Cyber Security, a cyber security consulting firm, based in Smyrna. 360째 Cyber Security provides small businesses, nonprofit organizations, and municipalities across the central Atlantic region with a single point of contact for cyber security issues by providing cyber security training, risk and vulnerability assessments, systems and software analysis, digital forensics, penetration testing, policy development, and intrusion detection
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BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Mike McClure 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973
ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Michael Wheedleton AIA Randy Duplechain P.E. 302-424-1441 302-424-0430 Fax www. dbfinc.com milford@dbfinc.com 23 N. Walnut St. Milford, DE 19963 BUSINESS BROKERAGE Landmark Commercial LTD Licensed in DE, MD and VA Don Blouch 410-827-7200 410-827-7790 fax www.landmark-commercial. com broker@landmark-commercial. com P.O. Box 158 Wye Mills. MD 21679 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Kristie Maravalli 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944
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Business Report | October 2015
Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901 Chamber of Commerce for Greater Milford Jo Schmeiser 302-422-3344 302-422-7503 fax www.milfordchamber.com 411 N. Rehoboth Blvd. Milford, DE 19963 Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 827 E. Market St., PO Box 1 Georgetown, DE 19947 Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Lisa Sumstine 302-684-1101 www.historicmilton.com chamber@historicmilton.com P.O. Box 61 Milton, DE 19968
Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971 Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973
CREDIT CARD PROCESSING First Merchant Services Ronald W. Burke 302-875-5645 302-875-0935 fax www.firstmerchantservices.biz rburke@firstmerchant.us 14034 Johnson Road Laurel, DE 19956
EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/continuingeducation cmoody@dtcc.edu Carter Partnership Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu
FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva. com 200 East Market St. Laurel, DE 19956 County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 9 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Dover Federal Credit Union 302-678-8000 www.doverfcu.com mbrsvc@doverfcu.com 1075 Silver Lake Blvd. Dover, DE 19904 Sussex County Federal Credit Union Sharee Coleman 302-629-0100 302-629-0966 fax www.sussexcfcu.com scoleman@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973
FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Stephanie Whitcomb 302-542-9550 www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 HEALTH Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Medical Center Kelly Griffin 302-645-3220 302-644-9032 fax www.beebehealthcare.org kgriffin@beebehealthcare.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com cwilliams-wroten@averyhall. com
500 W. Stein Highway Seaford, DE 19973 IFS Benefits Patrick Fitzgerald Ryan Dunn Bob Sonchen 302-645-2356 302-645-5723 fax www.ifs-benefits.com 17527 Nassau Commons Blvd Suite 208 Lewes DE 19958 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & COLLECTION SERVICES Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestigations.com 9 East Loockerman Street, Suite 201 Dover, DE 19901 JEWELERS Holland Jewelers 302-947-1200 Celebrating 25 years in business! 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com
LEGAL Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947
PRINTING & PROMOTIONS Delmarva Printing & Design Darrell Fearin 410-749-6700 dmvprinting.com dfearin@dmvprinting.com Print Shack Inc. 302-629-4430 302-629-4056 fax www.printshackde.com 9203 Brickyard Road Seafod, DE 19973
Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904 Smith Firm Michael R. Smith, Esq. Chad Lingefelder. Esq. Blake W. Carey. Esq. 302-875-5595 302-280-6592 fax 8866 Riverside Drive Seaford, DE 19973 302-703-6043 302-827-2046 fax 1917 Sea Air Avenue, Suite 2 Rehoboth Beach, DE 19971
REAL ESTATE Callaway, Farnell and Moore, Inc. 302-629-4514 800-966-4514 www.cfmrealestate.com admin@cfmnet.com 500 W. Stein Hwy. Seaford, DE 19973 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-5008 fax www.skipfaust.com skip@skipfaust.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971
MARKETING & PUBLIC RELATIONS Hook PR Group Patricia V. Rivera 302-858-5055 www.hookpr.com patricia@hookpr.com 135 2nd Street, 2nd Floor Lewes, DE 19968
Long & Foster Real Estate, Inc. Bill Cullin 302-841-7147 800-462-3224, Ext. 117 www.DelawareBeachRE.com Bill.Cullin@LNF.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971
PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971
YOUR BUSINESS Include your business in this directory. Rates are low; the potential to reach thousands of business-minded customers is great. Contact credman@ mspublications.com
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Business Report | October 2015