ms
Business Report May 2014
INSIDE
Wellness Chamber News Tourism
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Business Report | May 2014
Bayhealth + Penn Medicine
When our doctors get together, great things happen. You want the finest care you can get. Period. We want you to have it. No excuses. That’s why we’ve affiliated with one of the premier healthcare institutions in the area—Penn Medicine. For heart, cancer, orthopaedics and stroke care, you’ll have access to the top medical minds in the area—right here, close to home. To learn more about what this affiliation means to you, go to www.bayhealth.org.
Kent General | Milford MeMorial www.bayhealth.org
3 BAYHEALTH13139_PennMedicineAd_8.187x10.875.indd 1
Business Report | May 2014 5/2/13 4:35 PM
I’M BETTER WITH BLUE The first time Anne Priester faced cancer, Highmark Blue Cross Blue Shield Delaware was there. And the second. And the third. Today, Anne is a 10-year cancer survivor and Highmark was with her through it all. It’s why she trusts Highmark to be there for her workforce as well. Because Anne knows that, for quality nationwide access and support when you need it most, you’re better with Blue.
Real Member Anne Priester
Highmark Blue Cross Blue Shield Delaware is an independent licensee of the Blue Cross and Blue Shield Association. Subject to the terms of your benefit plan.
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Business Report | May 2014
HighmarkBCBSDE.com
inside
May 2014
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28 DHIN has a strong management team with an exceptional depth of experience. Find out their mission, page 18.
Senator Lopez presents a bill to help local businesses.
Cover Story
Wellness
DHIN: Changing Health Care in Delaware and Beyond 18
Making the right choices...20 Wellness Tourism...20
Features
Eating Fresh...21 Don’t neglect your oral health...22
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Chamber Listings
Optometrists help identify chronic illnesses...24
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Business Licenses
10
Next Theme
Business Digest
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Guest Column
Life on the Water. Call Chris Redman at (302) 629-9788 or credman@mspublications.com
Wellness Programs: Not just a benefit for your employees
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Kent County Tourism
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Health
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Business Directory
On the Cover
Provider Relationship Manager Dorothy McClusky helps hospitals, medical practices, laboratories and other data senders incorporate their reporting with DHIN. This summer, DHIN will roll out a program for Delaware consumers. Story on page 18. Photo by Ron MacArthur
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Business Report | May 2014
CHAMBER Listings Chamber
Phone
Key contact
Bethany-Fenwick Chamber of Commerce
539-2100
Delmar Chamber of Commerce
Dues*
Members
Fax
Kristie Maravalli $211
800
539-9434
846-3336
Diane Johnson $75
67
846-3336
Georgetown Chamber of Commerce
856-1544
Karen Duffield
$150
460
856-1577
Laurel Chamber of Commerce
875-9319
Don Dykes
$130
130
Lewes Chamber of Commerce
645-8073
Betsy Reamer
$210
432
645-8412
Milford Chamber of Commerce
422-3344
Jo Schmeiser
$165
310
422-7503
Millsboro Chamber of Commerce
934-6777
Amy Simmons
$150
260
934-6065
Milton Chamber of Commerce
684-1101
Lisa Sumstine
$150
120
684-1101
Rehoboth-Dewey Chamber of Commerce
227-2233
Carol Everhart $210
1303
227-8351
Seaford Chamber of Commerce
629-9690
Lynn Brocato
$150
285
629-0281
Central Delaware Chamber of Commerce
734-7513
Judy Diogo
$225
868
678-0189
Delaware State Chamber of Commerce
655-7221
Chuck James
$315
2000
654-0691
Delmarva Black Chamber of Commerce
450-4501
Clay Hammond
* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members.
Morning Star Publications introduces Salisbury Star Morning Star Publications, Inc. in April launched the Salisbury Star, a new monthly publication that focuses on business and community news in the Salisbury, Maryland, area. Morning Star Publications Inc. is also working with CHEER to introduce a quarterly magazine called CHEERful Living. This glossy magazine will debut in June of this year. Morning Star Publications Inc. was started in 1996 with its first publication coming out in April of that year, the Seaford Star. In August of 1996 the Laurel Star was added. In 1997 Morning Star Publications worked with the Salisbury Area Chamber of Commerce to introduce the monthly Salisbury Business Journal. A month later the monthly Morning Star Business Report was introduced. Morning Star also works with chambers of commerce to produce biennial glossy promotional magazines and publishes a number of seasonal magazines. The company celebrated its 18th anniversary in April.
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Business Report | May 2014
Towne & Country Fair returns to Ross Mansion By Don Allen After several years absence the Towne & Country Fair will return to the grounds of the Governor Ross Plantation in Seaford on Saturday, May 24. The Fair made its debut in the early 1990s as a community celebration that showcased the culture and heritage of western Sussex County. The 2014 rejuvenated event is being hosted by the Seaford Historical Society and the Greater Seaford Chamber of Commerce. “Since our first discussions, in January, our goal has been to make this a memorable event for Seaford. Now, after this terribly harsh winter, a spring celebration is what we all need,” said the GSCC’s new Executive Director, Lynn Brocato. The event will kick-off at 9 a.m. with the 32nd Annual First State Meet sponsored by the Historical Vintage Car Club of Delaware. These HVCCD competitions always attract some of the most beautiful classic and custom autos from the tri-state area. Last year’s entrants numbered well over 100. The fair will feature historical exhibits in addition to guided tours of the 150-year-old Gov. Ross Mansion and outbuildings. There will be demonstrations of the blacksmith’s art, colonial style wood crafting and chair caning. For information on booth space size and cost, contact Linda Allen at 629-5659 or seafordhistory@outlook.com. “More will be announced in the coming weeks about some other attractions that we are hoping to get sponsorship for that will make the fair even more memorable,” stated Brocato. Anyone interested in one of the Towne & Country Fair 2014 sponsorship packages can call the Chamber offices at 629-9690 or admin@seafordchamber.com. “The day will be a perfect opportunity to gain exposure for your business or organization while doing something great for our community,” said Brocato. The Towne and Country Fair will start at 9 a.m. Vendor/exhibitor set-up will begin at 7 a.m. Scrapple sandwiches, doughnuts and hot beverages will be served by the Hiram Lodge #21 – AF&AM starting at 7 a.m.
The Historic Vintage Car Club of Delaware will hold its 32nd Annual First State Meet during the Towne & Country Fair. Photo by Don Allen
May 1 - Grand Opening/Ribbon Cutting Ceremony & Open House - 10 am; 18229 DuPont Blvd., Georgetown. Join us in celebrating the opening of the Sussex Pain Relief Center’s new facility! Open House 10-8. Call 856-1544 for more info. May 7 - 1st Wednesday- Chamber Economic Development Council Meeting, noon - 1 pm; Georgetown Wesleyan Church, No. Bedford St. Ext. Presentation: La-Red: A Leader in Providing Health Care to Sussex County. Lunch is served. ($5 contribution suggested.) All are welcome! Call 856-1544 for more information. May 7 - 1st Wednesday- Chamber Board of Directors Meeting, 4:00 pm; Georgetown Wesleyan Church, No. Bedford St. ext. Come get involved! Call 856-1544 for more information. May 8 - Let’s Talk Business; 8:30-11:30 am; SCAOR Offfice in Georgetown; Four Sussex County entrepreneurs share their secrets on “How to Succeed in Business.” Pre-registration is required. Limited seating, so call 856-1544 to register today. May 14 - 2nd Wednesday- Chamber Breakfast Meeting-7:30-8:30 am; SCAOR Office, 23407 Park Ave. in Georgetown Presentation: TBD; $9 per person. RSVP by Tues. May 13th by calling 302-856-1544. May 14 - Every Wednesday - Georgetown Farmers’ Market - 3-6 pm; No. Bedford St. Park, Buy Local! Eat Fresh! Call 8561544 for more information. May 21 - 3rd Wednesday- Chamber Mixer - 4:30-6:30 pm; Hosted by TechnoGoober -17527 Nassau Blvd., Ste 213, Lewes. Another great opportunity to network, mix & mingle with fellow business leaders ‘ “after hours.” Please bring a door prize! May 28 - 4th Wednesday- Chamber Luncheon, noon-1pm at the CHEER Center, Sand Hill Rd. in Georgetown. Presentation: Melody Booker - “Economic Development in DE” - $10 per person. RSVP by Tues., May 27th by calling 856-1544.
302-856-1544 302-856-1577 Fax
229 East Market St., P.O. Box 1
Georgetown, DE 19947
info@georgetowncoc.com www.georgetowncoc.com 7
Business Report | May 2014
BUSINESS LICENSES Bethany Beach Beach Pilates & Wellness Inc.; 33230 Coastal Hwy., Unit 1, Bethany Beach; retailer-dry goods & apparel Bethany Diner; 792A Garfield Pkwy., Bethany Beach; retailer-restaurant Gypsy Teal; 123 Garfield Pkwy., Bethany Beach; retailer-dry goods & apparel Pascoe, Cathy, CA JE Art; 302 Brandywine House Rd., Bethany Beach; retailer-various products Bridgeville Hare, Meghan; 6504 Cannon Rd., Bridgeville; direct care worker Preeminence LLC; 5218 Federalsburg Rd., Bridgeville; manufacturer’s agent or representative Camden Boyer, Melony H., Melony Boyer Photography; 8 East St., Camden; photographer Torres, Detrick, Detrick’s Lawncare; 803 Commons Ln., Camden; professional and/or personal services Delmar Fleetwood, Carrie, All in One Services; 808 E. Grove St., Delmar; professional and/ or personal services-unclassified Dover Bank’s Steam Cleaning Specialist; 1061 S. Little Creek Rd., Trlr 174, Dover; professional and/or personal services-unclassified Briggs Services LLC; 211 Mount Friendship Rd., Dover; contractor-residential County Propane Tanks LLC; 13 Nobles Pond Xing, Dover; wholesaler-petroleum products Cutting Edge Bail Bonds LLC; 315 S. State St., Dover; personal services-bail bondsman agency Digital Images, Photographix; 50 E. Darby Cir., Dover; photographer Downey, Camille, A New You from Head to Toe; 100 Lakeview Dr., Apt. 303, Dover; reconciliation purpose code Flo Fitness, Ladies 1st Fitness; 1404 Forrest Ave., Ste. 8, Dover; personal services-health club/spa Glorioso, Joseph, Papi Joe’s Cafe; 394 Denny St., Dover; retailer-restaurant Hailey, Stephen C., Stevo’s Alter Egos; 8 Rutherford Ct., Dover; professional and/or personal services Hawkins, Stefun A.; 215 Kesselring Ave., 8
Business Report | May 2014
Dover; contractor-residential Jones, Avon, 468 Brookfield Dr., Dover; professional services-counselor Jones, Dawn; 1178 Jefferson Ct., Dover; reconciliation purpose code Lamaswala, TIna W., Needleworks; 1416 Woodmill Dr., Dover; retailer-dry goods & apparel Lenhart, Steven R., L&L Lawn Service; 712 Dyke Branch Rd., Dover; professional and/or personal services Phillips, Charlese, Desserts by Charlese; 51 Webbs Ln., Apt. 01, Dover; wholesalerfood processor Platinum Filings LLC; 28 Old Rudnick Ln., Dover; professional services-incorporator Susan Thompson DO, LLC; 640 S. State St., Dover; professional and/or personal services Thompson, Owen, Big O Lawn Care; 10 Humpsman Dr., Dover; professional and/or personal services Tri-State Imaging DE Holdings, Delaware MRI & Imaging; 240 Beiser Blvd., Ste. 100, Dover; professional and/or personal services Turner, Keith D., Green Meadows Lawn Care; 230 Hickory Dale Dr., Dover; professional and/or personal services Vicdania Health Services; 1019 S. Governors Ave., Dover; personal servicesnursing/rest home Watkins, Herbert, Threads N Denims; 8 Senator Ave., Dover; reconciliation purpose code Witherspoon, Curtina N., Exquisite Diamond Desires; 133 Thames Dr., Dover; professional and/or personal services Wongus, Nikia L., ICE Foundation; P.O. Box 1846, Dover; professional and/or personal services Georgetown BTT Company LLC; 24874 Bauler St., Georgetown; sales representative Hall, Timothy, Hall’s Lawncare; 26512 Bimeler Ct., Georgetown; professional and/ or personal services Hennessey, Susan; 12970 Seashore Hwy., Georgetown; reconciliation purpose code Joynes, Jennira L., Uplifting Joy; 1 Waples Dr., Georgetown; professional and/or personal services Southern Delaware Sports Care & Physical Therapy; 2 Lee Ave., Unit 101, Georgetown; professional services-physical therapist
WN Builders, Inc.; 18456 Gravel Hill Rd., Georgetown; contractor-residential Greenwood Chupp, Lisa, Amity Coffee; 10690 Fawn Rd., Greenwood; wholesaler-any products Hedin, Suazo, Hedin M. Hernandez Suazo; 14380 Owens Rd., Greenwood; contractor-residential Whitelock, Kristi L., Country Chic; 110 Duck Creek Ln., Greenwood; retailer-various products Harrington Caldwell, Sean R., SRC Custom Remodeling; 392 Hayfield Rd., Harrington; contractor-residential Flacos Power Washing and More; 503 Smith Ave., Harrington; professional and/or personal services HOG Slat Incorporated, Eastern Shore Poultry Services; 17750 S. Dupont Hwy., Harrington; retailer-farm machinery dealer Mill Creek Sports & Outdoors; 324 Weiner Ave., Harrington; retailer-various products Vrem, Paul S., LP’s Handyman Services; 392 Hayfield Rd., Harrington; contractorresidential Laurel Dukes Constructions LLC; 30453 Tower Rd., Laurel; contractor-residential Hog Slat Inc., Eastern Shore Poultry Services; 30709 Sussex Hwy., Laurel; retailer-farm machinery dealer Watson, Robert; 6022 Watson Rd., Laurel; sales representative Lewes 3rd Eye Studio LLC; 2 Pintail Ct., Lewes; photographer Accent Consulting Group of Delaware, 310 Lakeside Dr., Lewes; broker Acrnisyl, LLC; 16192 Coastal Hwy., Lewes; wholesaler-dry good apparel etc. Baumer, Patricia A., Cruise Fun Plus; 32873 Inlet Way, Lewes; travel agency Beach Business LLC, The Garage Wizard; 32 Lakewood Dr., Lewes; retailercatalogue & mail order house Connell, Ruth, Jade; 30586 Park Pavilion Way, Lewes; sales representative Hoffman, D. Bruan, Vintage Vinyl by Yesterday’s Fish; 17370 Coastal Hwy., Lewes; retailer-various products Oceanside Cleaning, Inc.; 17275 King Phillip Way, Unit 12, Lewes; professional
Armiger Dr., Seaford; retailer-various products DeMarco, Thomas M., MD; 9096 Riverside Dr., Seaford; professional servicesmedical office Descoteaux, Michael N., Chesapeake Jewelers; 7516 Rivershore Dr., Seaford; retailer-transient Dukes, Timothy J., Choice; 6252 Baker Rd., Seaford; contractor-residential Harbor Seafood LLC; 504 Bridgeville Hwy., Seaford; drayperson/mover Harris Preservation LLC; 26876 Seaford Rd., Seaford; contractor-residential Hog Slat Inc.; 9293 North Point Commons, Seaford; retailer-various products Larry Clements, LRC Electronics Training; 23057 Meadow Wood Ct., Unit 212, Seaford; professional and/or personal services Warrington, Renee C., Renee Parker PFE; 23092 Meadow Wood Ct., Unit 408, Seaford; professional and/or personal services-unclassified
and/or personal services Phillips, Darnell, Coastal Property Maintenance; 31046 Beaver Cir., Lewes; professional and/or personal services-unclassified Smart Choice Trucking Inc.; 31791 Marsh Island Ave., Lewes; drayperson/ mover Southern Delaware Sports Care & Physical Therapy; 701 Savannah Rd., Ste. A1, Lewes; professional services-physical therapist The Upper Room Apparel; 34011 Wescoats Rd., Unit 4, Lewes; retailer-dry goods & apparel millsBoro A and D Cleaning Service; 503 Woodland Mills Dr., Millsboro; professional and/or personal services Barratt, Frances H., Fran’s European Cleaning Service; 25 White Pine Dr., Millsboro; professional and/or personal services Goebel, Robert, ICustomize; 24824 Magnolia Cir., Millsboro; professional and/ or personal services Inspire Me Events; 26318 Portside Ln., Millsboro; reconciliation purpose code Leisure Point General Store & Deli; 34023 Prowler St., Millsboro; retailer-food (except restaurant) McHugh Construction LLC; 4102 Caitlins Way, Millsboro; reconciliation purpose code New Relaxation Inc.; 28544 DuPont Blvd., Unit 14, Millsboro; personal serviceshealth club/spa Northside Power Washing; 29271 Lakeview Rd., Millsboro; professional and/ or personal services Pulcinella, Paula M., The Dypee Baby Company; 34604 Lynch Rd., Millsboro; retailer-various products Snyder, Daniel J., Snyder Construction; 31033 Vacation Rd., Millsboro; contractorresidential Southern Delaware Sports Care & Physical Therapy; 26089 Shoppes at Long Neck Blvd., Millsboro; professional servicesphysical therapist Vinnie’s Pizza Truck; 221 Joanne Dr., Millsboro; retailer-restaurant seaford Arscott Truck Leasing LLC, Paclease of Baltimore; 9075 Dolby Dr., Seaford; motor vehicle lessee/lessor CKKC Enterprises LLC, Ritas Water Ice; 1252 Norman Eskridge Hwy., Seaford; retailer-restaurant Cooper, Cindy, Cindy’s Stuff 77, 7777
smyrna Arkoh, Rebecca; 97 Needham Dr., Smyrna; professional and/or personal services-unclassified
Brown, Kimberly N., Ashford-Brown Institute; 50 Vigil Ct., Smyrna; professional and/or personal services Dyer, Philip Jr., Dyer Computing; 2080 Bryn Zion Rd., Smyrna; personal servicesgeneral repairperson Faulkner, David, Motor Dave’s Auto Repair; 57 Pier Head Blvd., Ste. 1, Smyrna; personal service-motor vehicle service First Cut Landscaping; 727 W. South St., Smyrna; contractor-residential Foster, Charles, Chuck’s Contracting; 132 W. Mount Vernon St., Smyrna; contractorresidential Southern Delaware Sports Care & Physical Therapy; Gateway North Center, 207 Stadium St., Smyrna; professional services-physical therapist SSI Claims & Investigations; P.O. Box 466, Smyrna; professional services-private detective agency The Heart of Smyrna; 1 E. Commerce St., Smyrna; retailer-furniture & fixtures Weathersby, Geraldine R., Mom Mom’s Day Care; 10 N. Delaware St., Apt. 3, Smyrna; professional and/or personal services-unclassified Wilson, Grace; 387 Daniel Rd., Smyrna; direct care worker
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Business Report | May 2014
Business Digest Delmarva Chicken Festival will end after 65 years The Delmarva Chicken Festival, a tradition on the Delmarva Peninsula since 1948, will make it 65th and final run on June 20-21 at the Queen Anne’s County 4-H Park near Centreville, Maryland. First organized as a one-time backdrop for a national competition to develop a better meat type chicken, the event continued as a popular means of promoting and spotlighting Delmarva’s growing chicken industry. But, times have changed and Delmarva Poultry Industry, Inc. (DPI), the trade association for the peninsula’s chicken industry and the event’s overall sponsor, has announced that it will discontinue sponsorship after the June event. According to DPI President Keith Moore, “DPI is refocusing its mission and feels that in today’s world there may be more effective ways to promote the chicken industry and educate the general public about Delmarva’s number one agricultural enterprise. This was a very difficult decision made with much consideration by the DPI Board of Directors,” Moore said. “DPI recently reviewed its long term strategic plan and feels that this change is needed to best meet the needs of its members.” While over the last six decades DPI has adjusted its programs periodically to meet new challenges, just as it is doing with this change, this is one of the most visible changes in DPI’s history. But rather than diminishing services to its members, leaders of the 1,800-member organization believe it will strengthen DPI and the local chicken industry. Meanwhile, DPI in partnership with the Queen Anne’s County Delmarva Chicken Festival Committee is working to make the 65th Delmarva Chicken Festival a grand finale for this long running event. Delmarva’s giant fry pan will be among many festival attractions. Persons who have never seen the pan won’t want to miss this last chance to view the 10-foot pan in operation and to enjoy some of the best fried chicken ever prepared. In addition to the fry pan and a variety of other delicious food options, there will be baby chicks, educational and historical poultry
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Business Report | May 2014
displays, children’s activities and fun competitions, commercial exhibits, arts and crafts, two days of live musical entertainment, and much more. Don’t miss the 65th Delmarva Chicken Festival, June 20-21, at the Queen Anne’s County 4-H Park near Centreville, Maryland. The park is conveniently located along Maryland Route 18 at Dulin Clark Road, a short distance from U.S. Routes 50 and 301, and Maryland Route 213. Admission is free. For additional festival information, please visit www.dpichicken.org and click on 2014 Delmarva Chicken Festival or www.visitqueenannes.com.
Renovations begin at Tanger Outlets The Tanger Outlet Center in Rehoboth Beach is performing a total facade renovation of its shopping center at the Tanger Midway location on Route One. The $10 million renovation includes not only a new paint scheme but the construction of new tower elements that add depth to the facade. New siding, lighting and architectural details will provide greater curb appeal. The seven-month project, which began at the end of February, will feature the addition of a raised pedestrian walkway from one side of the Midway property to the other. The 19-year-old shopping center will also receive a complete renovation of the public restrooms in the former food court area.
Discover Bank honored for community service The Consumer Bankers Association (CBA) has announced Discover Bank as the winner of the fourth annual Joe Belew Award which honors community service. In keeping with the theme of this year’s CBA LIVE, “Red, White + Banking,” CBA presented the award to its member bank with the most innovative program focused on helping our service members, veterans and their families. Discover, in partnership with Dover Air Force Base and Delaware Technical
& Community College (DTCC), provides a work-at-home employment opportunity for military personnel and their family members. Discover employees are given the tools and resources to work from home, or upon relocation, the company may be able to assist them with working from anywhere in the country. The development of a financial education certificate program with DTCC adds an additional level of financial stability. One hundred twenty people have participated in the program since its inception in 2013. Of those, 100% finished the 5-week training program and 95% remain employed at Discover Bank. Discover Bank will receive $5,000 to donate to the non-profit program partner of their choice.
Entrepreneurs to share strategies SCORE, WSFS Bank and The Georgetown Chamber of Commerce are joining together to sponsor a forum at which successful Sussex County entrepreneurs will share their strategies on how to grow successful businesses in Sussex County. The objective of the forum is to leverage the knowledge and experience of successful entrepreneurs to help other businesses grow in Sussex County. The forum will be held from 8:30 to 11:30 a.m. on Thursday, May 8, at the Sussex County Association of Realtors Conference Center, 23407 Park Ave., Georgetown. There is no charge to attend and registration, which is limited, is required. Register online at www.scoredelaware. org, www.georgetowncoc.com or call the Georgetown Chamber of Commerce at 856-1544.
Fowler takes Oath of Office The Honorable Angela Fowler was sworn in for her first term as commissioner of the Family Court of Delaware on April 11, in the historic Courtroom 1 of the Kent County Courthouse. Before her appointment, Commissioner Fowler served as a hear-
ing officer for the Industrial Accident Board since 2009. Prior to that, she was a deputy child advocate for the Office of the Child Advocate for eight years, and a deputy attorney general. Since 2001, Commissioner Fowler has held the position of adjunct professor for Wilmington University. For the past three years, she has also been an adjunct instructor at Delaware Technical and Community College. Commissioner Fowler graduated cum laude from the University of Delaware in 1995 and from Widener School of Law in 1999. She served as a law clerk in the Sussex County Family Court after graduating from law school. Commissioner Fowler is a lifelong resident of Kent County and a graduate of Dover High School. She lives in Magnolia with her husband and two sons.
Tidewater recognizes student scientists Tidewater Utilities, Inc. a water utility serving over 42,000 businesses and residences throughout Delaware, recently honored several students for their outstanding water-related projects in the 2014 Sussex County Science Fair. Winners were: Kathryn Donati from Debbie Fees 7th Grade class at Sussex Academy of Arts & Sciences, whose project was entitled Number of Microorganisms in Water After Filtration. Griffin McCormick from Ms. Cheryl Rehrig’s 9th Grade at Indian River High School, whose project was entitled “Water Are You Drinking?” and Lance White from Timothy Proseus’s 10th grade class at Cape Henlopen High School, whose project was entitled Acidity vs. Algae Growth. Each of the students received a $200 gift card for their projects. “Tidewater is a big supporter of the sciences and proud to be a part of this event for the past fifteen years. We are happy to award these students for their interest in science as well as water,” said Jerry Esposito, president of Tidewater Utilities, Inc., who visited each student’s school and presented them with their awards.
RIBBON CUTTING - The Rehoboth Beach-Dewey Beach Chamber of Commerce held a ribbon cutting ceremony recently for Petco. The new Rehoboth Beach Petco store will offer local pet parents necessities, host monthly companion animal events and numerous adoption events to help local rescues find homes for animals in needs. Pictured from left: Carrie Leonard, Judy Cather, Sandy Smith, Michael Wilson, Tabitha Bisking, Zach Atkinson, Angela Schlabach, Doug Buchanan, Samantha Bhujel, Tracy Salomone, Kirsten Hall, Amanda Brown, Ryan Griffith, Hope Gorney, Denise MyersJohns and Bryan Johnson.
Risk Control
Captives
Workers Compensation
lyonsinsurance.com Wilmington 302.658.5508
Rehoboth 302.227.7100
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Business Report | May 2014
GUEST COLUMN
Wellness Programs: Not just a benefit for your employees By Suzanne Kountourzis Hardly a day goes by that we don’t see another article on the Affordable Care Act — how many formerly uninsured individuals have enrolled, how pre-existing conditions can no longer be excluded from coverage, how premium structures are changing. The story possibilities seem endless. One aspect of the Affordable Care Act that has received relatively little attention is its positive impact on employer-sponsored wellness programs. The legislation creates new incentives and builds on existing wellness program policies to encourage opportunities to support healthier workplaces. Rules established under the new law increase the maximum rewards to employees for participating in wellness programs from an amount equal to 20 percent of premium cost to 30 percent. Participation in programs designed to prevent or reduce tobacco use can deliver a reward to employees of up to 50 percent of premium cost. Participation in wellness programs, of course, does more than benefit employees. Ultimately, there is a positive payoff for employers who offer them. Several years ago, the American Journal of Health Promotion published a report based on 56 studies of worksite wellness programs. Those studies showed that the programs delivered an average 27 percent reduction in sick leave absenteeism, a 26 percent reduction in health-care costs and a 32 percent reduction in workers’ compensation and disability claims. In other words, by spending on a meaningful wellness program for your employees will more than likely pay off in the form of healthier workers, increased productivity and lower overall insurance costs. Because the regulations and incentives are new, employers should check with their insurance brokers for detailed information on pricing and rewards. It is important that both employers and employees have a good understanding of how the incentives work. As you do your research with your insurance broker, keep in mind that there are two different types of wellness programs, and the incentives differ for each. Participatory programs either do not pro12
Business Report | May 2014
vide a reward or do not include any conditions for obtaining a reward that are based on an individual satisfying a standard related to a health factor. Two examples would be offering full or partial reimbursement for the cost of using a fitness center or providing a reward for participating in diagnostic testing without regard to the outcome of those tests. Health-contingent programs require an individual to satisfy a standard related to a health factor to obtain a reward. There are two classes of health-contingent programs. Activity-only programs require an individual to perform or complete an activity to obtain a reward, but do not require a specific health outcome. Examples might include walking a specific distance or time, or joining a diet or exercise program. Outcome-based programs offer a reward based on achieving a specific health-related result. Common examples are offering testing to employees for conditions such as high cholesterol or high blood pressure and providing rewards to those whose results fall within a healthy range and to those who are identified as at risk and then take additional steps to improve their condition. The regulations do require sponsors who develop plans to ensure that they have a reasonable chance of improving health or preventing disease without being overly burdensome on participants. Programs must also be designed so opportunities for rewards are available to all participants. For example, if a program provides an incentive for running and an employee is unable to run for some physical or medical reason, that employee must be offered an alternate opportunity for earning the reward. As you read this, it is understandable that you might be concerned about the paperwork involved with administering a wellness plan. Yes, there will be some administrative costs, but they are not likely to be as great as you might imagine. Experience shows that no matter how well-designed the plan might be, a significant number of employees will not care enough about it to sign up and do what is required to earn the rewards. At many companies, participation by 20 to 30 percent of the workforce would be considered outstanding. Administering a wellness plan does require human resources officials to have an
understanding of the confidentiality of medical records. For example, if your wellness plan offers incentives for testing cholesterol levels, an employee can provide the results of those tests to the HR office, but the HR office would not be authorized to call the employee’s doctor to ask for the results. Similarly, the HR office would be permitted to share the test results with the owner of the company, if the owner is responsible for providing documentation to an insurer, for example, but the owner would not be allowed to take any actions based on the information, such as determining that an employee’s health makes him a bad risk for a promotion. Regardless of the type of wellness program you decide to offer, it is important that you design it to meet the needs and interests of your employees. If they like individual sports, consider incentives for playing golf or tennis; if they prefer team sports, consider sponsoring a company basketball or softball team. If there are no gyms near your workplace, perhaps there is a room in your building that could be converted to a fitness center. If enough employees are interested, offer them a yoga class or a weight-loss program during the lunch hour or at the end of the business day. If employees would have to take time off to drive to a medical lab for testing, consider arranging a day when the lab technicians could come to your workplace. Flexibility is a key to promoting broad participation. Keep in mind, too, as you think about wellness, that it has many dimensions. While we tend to think of wellness primarily in terms of physical health, exercise and nutrition, wellness is also social, emotional, spiritual, environmental, occupational and intellectual. Indeed, wellness is a lifestyle, a way of living that encourages good physical and mental health. As a business owner, recognize that it is smart management to offer the most comprehensive wellness programs that your business can afford and to communicate the value of these programs to your employees. It will pay off, with a happier, healthier and more productive workforce. Suzanne Kountourzis is Director of Human Resources for Horty & Horty, P.A., a public accounting firm with offices in Dover and Wilmington.
Kent county TOURISM
Dover Days Car Show includes trophy for best Mustang The Dover Days Car Show, sponsored by Winner Dover Auto Group (Ford, Hyundai, Subaru and Volkswagen) is bound to create crowd pleasers this year on Sunday, May 4. The show is among many activities planned for the final day of the Dover Days, the official celebration of the First State’s Capital. “We are pleased to announce the return of the Winner Dover Auto Group as the sponsor of this year’s show,” said Charles Gray, show coordinator. “Twenty-five trophies are up for grabs including one for the best appearing Mustang to celebrate the 50th Anniversary of the Ford Mustang,” stated Charles Gray, show coordinator. Car show registration is $10 in advance and $15 at the event, with an anticipated 100+ cars this year. The first 50 will receive commemorative full-color dash plaques and the first 100 entrants will receive goody bags. Winner Dover provides a wide selection of new vehicles as well as certified pre-owned vehicles. Winner Dover General Manager Guy Winer personally records all of the local radio spots with the monthly specials. “It is our pleasure to continue to fulfill
our mission as the number one automotive dealer in the area as one of the sponsors of Dover Days, Kent County’s largest free festival,” said Mr. Winer. Winner Dover Auto Group also has confirmed plans to modernize the Winner Ford dealership with a new showroom and service area. There will be improvements with new facilities for Winner Subaru and Volkswagen this year. The car show is an exhibit of the fine cars, hot rods, the one “in a million” rare, and the oldie but goodie. Model A to corvette, Mercedes-Benz truck to the ‘57 Chevy
have appeared alongside PT Cruisers, dune buggies, Amantis and Studebakers. The show begins at noon through 4 p.m. with winners announced at 3:45. Spectators will vote for their favorites and a best in show will be selected by the car show participants alongside a special trophy for the 1910-1920 era vehicles in celebration of the 2014 Dover Days theme, Downton Abbey. Within walking distance is a civil warera baseball tournament, a Downton Abbey picnic on The Green, museums open, 100+ arts and crafts vendors, carnival rides, moon bounce village and a water dog competition to round out Sunday’s agenda. Festival attendees can preview some of the cars during the annual Dover Days Parade on Saturday, May 3, which steps off at 9:30 a.m. Car show participants may enter the parade free of charge. For more information, or to register for the car show, visit www.DoverDaysFestival.com or call 302-734-4888. The Dover Days Festival is produced by Kent County Tourism in conjunction with its partners for the past 80 years. The festival is Dover’s largest community event.
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Business Report | May 2014
HEALTH Hip replacement option gets patient moving quickly Paul George of Camden, sat patiently in a waiting room just a few months ago. He suffered from constant pain in his groin. As he thumbed through brochures on the anterior hip approach, George knew relief was in reach. “In the brochures were letters of selfreflection,” said George. People told “had I known stories.” The article that caught his eye was Mike “Coach K” Krzyzewski’s, coach of Duke University’s Men’s Basketball team. “Every symptom he went through was identical to mine.” In August of 2013, George woke up with a surprising pain in his left groin. With every new day, George’s discomfort grew. He had to use a walker or wheelchair on the days he volunteered at the Air Mobility Command Museum at Dover Air Force Base. A friend who lives out of state told George about the anterior hip procedure that a local surgeon offered. Traveling out of town for surgery was out of the question for George. That’s when he began searching for an orthopaedic surgeon close to home. He found Trinity Pilkington, MD, of Bayhealth Orthopaedic Surgery. Dr. Pilkington is the only orthopaedic surgeon in central and southern Delaware specialty trained to perform the anterior hip replacement surgery. Dr. Pilkington showed George an X-ray and MRI of his right and left hip. “My right hip looked normal and had cartilage,” said George. “But everything was gone on my left hip.” The hip bones are covered with a layer of slick cartilage. The cartilage cushions and protects the bones and allows for smooth movement. Anterior hip replacement calls for a small incision at the front of the hip instead of through the side of the hip or the buttocks. The surgeon is able to reach the hip socket without cutting through major muscle groups. It’s less painful with fewer complications than the standard hip replacement surgery. To best prepare for surgery, George
Paul George of Camden returned to his volunteer post at the Air Mobility Command Museum at Dover Air Force Base just a few weeks after surgery.
attended the pre-operative Total Joint Class to learn what to expect before and after surgery. George went into surgery at 7:30 a.m. By noon, Dr. Pilkington was in George’s recovery room. The following day, George was walking up and down stairs under the watchful eye of physical therapists. Just 16 days after his surgery, the 78-yearold says he’s quickly recovering and he’s “smiling from ear to ear over how well everything went.” He has already returned to his volunteer job at the museum. To schedule an appointment with Dr. Pilkington at either his Dover or Milford offices, call 302-730-4366. Dr. Pilkington operates at both Kent General and Milford Memorial campuses. For more information, visit www.bayhealth.org.
Beebe Healthcare offers Nursing Assistant Class
The Margaret H. Rollins School of Nursing, Beebe Healthcare, will offer a Nursing Assistant Class beginning Monday, May 19. The classroom portion of the class will be Monday, Wednesday and Thursday from 8 a.m. to 4:30 p.m. on the Beebe Healthcare Campus. The clinical experience will be Monday through Friday from 6:50 a.m. to 3:30 p.m. at a local, long-term care facility. The clinical experience is expected to begin on Monday, July 7, and end on Thursday, July 17. This course meets all the requirements for taking the examination to be certified as a nursing assistant in the state of Delaware. The cost of the program is $1,900. Additional fees paid by the student are $69 for fingerprinting and $22 for CPR certification. For more information, call the Margaret H. Rollins School of Nursing at 302-645-3251. 14
Business Report | May 2014
Culp receives award
Bayhealth congratulates Dawn Culp, MSN, RN, SANE-A, SANE-P, FNE, DV & Gang Consultant, Bayhealth forensic nurse clinical coordinator, on receiving the Distinguished Alumni Award from Delaware Technical Community College. Culp Culp, a 1997 graduate of Del Tech’s Terry campus, is a trained sexual assault nurse examiner and an advocate for victims’ rights. Culp has worked throughout her career to educate and care for victims of violence in Delaware. “I didn’t study nursing in high school because I was told my grades weren’t good enough. Once I got to Del Tech, the teachers encouraged me and helped me finish,” Culp said. Working as a CNA (certified nurse assistant) and attending Del Tech at night, Culp re-took all her math and English courses in addition to the nursing requirements. Culp’s hard work and dedication paid off. In 1997, she earned her RN (registered nurse) credential from Del Tech and began working in the Bayhealth emergency department. She has since earned a BSN and MSN from Wesley College. Culp teaches nursing classes at Del Tech in fields such as forensic science, as well as classes on criminal justice. In 2013, Culp was named Bayhealth’s Community Nurse of the Year. That same year she was also nominated and appointed as the Domestic Violence Coordinating Council (DVCC) Medical Liaison for the state of Delaware by Senator Blevins and Senator Hudson. As part of the DVCC, a state agency to improve Delaware’s response to domestic violence, Culp works with advocates, prosecutors, law enforcement, and community organizations to improve victim safety. Culp also serves as the elder abuse medical liaison in reviewing criminal cases for the state of Delaware. She has assisted in writing Delaware medical law and has appeared on CNN to speak about victims’ rights.
VanSant joins Nanticoke Nanticoke Health Services and the Nanticoke Physician Network welcome Helen “Sissy” VanSant, MSN, CRNP. VanSant will be working as a nurse practitioner with Nanticoke Immediate Care. VanSant will most often be found working at the Nanticoke Immediate Care in
Seaford but will also provide coverage at the Georgetown location. VanSant is an ANCC Board Certified Nurse Practitioner with over 13 years experience in family practice and 13 years experience in emergency nursing. She received VanSant her bachelor of science degree in business management from Towson State University, her nursing degree from MacQueen Gibbs Willis School of Nursing, and her master of science degree in Nursing from University of Maryland, School of Nursing, where she graduated with honors. VanSant most recently worked as a family nurse practitioner in Centreville, Md. She resides in Bethany Beach.
PHC achieves good rating
Peninsula Home Care, a licensed and certified home health service provider headquartered on the Lower Eastern Shore, has announced its Salisbury and Ocean Pines branch offices have achieved deficiency-free ratings upon completion of a major State of Maryland performance survey. “A deficiency-free rating is a stamp of approval from the state for Peninsula Home Care,” said Nancy Bagwell, branch director, Peninsula Home Care. “It means that throughout the entire inspection process, not a single inefficiency was identified, which from my understanding is very rare.” “The survey process includes a four-day surveillance period during which our staff and operations are closely monitored and critiqued,” said Bagwell. Peninsula Home Care ensures that all patients are involved in their plan of care and strives to give them every opportunity to maintain their independence in the home. For more information, visit www.peninsulahomecare. com.
Bayhealth receives gift
Bayhealth recently received a generous gift from Avelina Kramedas honoring the late Gregory S. Kramedas. In honor of the donation a plaque was placed outside the multidisciplinary conference room in the Bayhealth Cancer Center, Kent General. Dr. Rishi Sawhney, medical director of the Bayhealth Cancer Institute, thanked the Kramedas family and shared his insights into the room’s meaning for cancer patients. “Studies have shown that multi-D programs improve survival outcomes and quality of life for cancer patients,” said Sawhney. “The multi-D conference room is the ‘control center’ at the heart of our cancer care program.”
This gift will ensure that Bayhealth can continue to provide the very best patient care to its cancer patients.
Bayhealth’s new director
Bayhealth welcomes Parvathi Somasundaram, M.D., “Dr. Soma,” as staff director for Bayhealth Milford’s Occupational Medicine and Walk-In Medical Care. A native of Sri Lanka, Dr. Soma was educat-
ed in London, earning a medical degree at King’s College. She started her professional career in family medicine and has specialized in occupational health since 2012 as a work-site and urgent care physician at sites in Delaware. She is a board certified family practitioner. She and her husband, also a physician, are the parents of two young sons, and their family lives in Dover.
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Business Report | May 2014
HEALTH Habicht named director
Nanticoke Health Services welcomes Mark Habicht, MS, MBA, to the position of human resources director. Habicht has over 20 years of experience in human resources serving as the vice president of operations and human resources at Bennett Detective and Protection Agency Inc. in Dover and then director of human resources for Psychotherapeutic Services Inc., in Dover. Habicht retired from the US Air Force after 20 years as an agent in the Office of Special Investigations. He received a master’s degree in business administration and a master of science degree in human resource management from Wilmington University.
5K Run/Walk, Kiddie K Dash
BREAST CANCER COALITION 5K - The Delaware Breast Cancer Coalition (DBCC) will hold the Fifth Annual DE-feet Breast Cancer 5K Run/Walk, a family friendly event, at the Tanger Outlet Center in Rehoboth Beach on Sunday, May 18. Last year’s event had over 1,200 participants representing eight states. All money raised will benefit DBCC’s programs and services to support those touched by breast cancer in Delaware and the surrounding communities. For more information and online registration, visit www.defeetbreastcancerwalk.org. Shown is a photo from the 2013 event. Photo by Bev Michel Photography
Sign up now for the Milford Memorial Hospital Fair’s 2nd Annual 5K Run/Walk & Kiddie K Dash. The race will take place on Friday, May 16, beginning at the track behind the former Milford Middle School, 612 Lakeview Road in Milford. Registration opens at 5:30 p.m. and the Kiddie K Dash and 5K Run/Walk race begins at 6:30. After the race, there will be an awards presentation, D.J., food catered by Burgers and Beans, quarter auction and vendors. Sign up (includes t-shirt and one free meal) is $20 until May 9, and $25 after that and on the day of the race. The Kiddie K is free. Proceeds will be used to build a new state-of-the-art Milford Memorial Hospital. For more information and to register, visit www.trisportsevents.com.
BEEBE HONORS DOCTORS Beebe Healthcare celebrated its physicians on Thursday, March 20, at the medical center in Lewes. Beebe has more than 200 physicians in more than 40 specialties serving patients throughout Sussex County. National Doctors’ Day 2014 was officially celebrated on Sunday, March 30. Pictured from left: Catherine DeLuca, MD, of Mid-Atlantic Family Practice; Ray Kuretu, MD, Beebe cardiac surgeon; Nnamdi Azie, MD, Beebe cardiac and vascular surgeon; Jeffrey M. Fried, FACHE, president and CEO of Beebe Healthcare; Bhaskar Palekar, MD, of Beebe Internal Medicine in Lewes; and Pravin Gohel, MD, of Delaware Cardiovascular Associates.
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Business Report | May 2014
Entrepreneur Mentor Month
The U.S. Small Business Administration and AARP are teaming up again for National Encore Entrepreneur Mentor Month. The two organizations will match “encore entrepreneurs” (over the age of 50) with successful business owners and community leaders for advice and assistance. Find local events at www.sba.gov/mentormonth. “Encore entrepreneurs” are the fastestgrowing group of entrepreneurs in the United States. A 2010 survey by the Kauffman Foundation found that Americans age 55 to 64 start new business ventures at a higher rate than any other age group, including 20-somethings. SBA has free online courses targeted at helping encore entrepreneurs start or grow their businesses. Visit www.sba.gov/ encore to access the online training and other resources available for entrepreneurs over the age of 50.
Hospice event raises $17,000
Family members in Delaware find help coping with a serious illness or the loss of a loved one through Delaware Hospice’s wide spectrum of programs, which are free to the public. These community service efforts are made possible through the generosity of individuals and businesses such as those who supported the recent Beef and Brew fundraiser at Georgetown CHEER Center. “Thanks to a great turnout of more than 200 and the wonderful gifts donated by local sponsors and businesses, we raised more than $17,000 this year to benefit our programs and services in the community,” said organizer Peggy Dolby, associate director of development. To learn more about how you can support Delaware Hospice, the state’s only not-for-profit hospice provider, visit www. delawarehospice.org or call 800-838-9800.
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Hospice hosts special workshop
Delaware Hospice presents, “Remembering Mothers and Grandmothers,” from 10 a.m. to noon on Saturday, May 10, at the Delaware Hospice Family Support Center, Milford. Especially for adults who have lost a mother or grandmother, this workshop will include activities to facilitate remembering and honoring these individuals. A continental breakfast will be offered. There is no fee to attend, however, registration is requested. Register by Thursday, May 8, by contacting Michelle August at 800-838-9800 or maugust@delawarehospice.org. 17
Business Report | May 2014
COVER STORY
Delaware Health Information Network Changing Health Care in Delaware and Beyond
DHIN has a strong management team with an exceptional depth of experience. Clockwise from bottom left: Randy Farmer, COO; Richard Wadman, senior program manager; Mark Jacobs, CIO; Spiros Mantzavinos, dir. of operations and government affairs; and Dr. Jan Lee, CEO and a family physician in the state. Photos by Ron MacArthur
DHIN: Changing Health Care in Delaware ... and Beyond By Robbie Tarpley Raffish
For Joshua Vaught, CEO of Delaware Orthopaedic Specialists – a large practice with 15 doctors and five offices across the state – there is no doubt that time really is money. So when he realized that each of his administrative staff members was saving up to an hour a day by not having to hunt for records and avoiding ordering duplicate tests, he knew the Delaware Health Information Network (DHIN) was making a difference. “Operational workflow is key for us, and DHIN smooths the process in ways 18
Business Report | May 2014
nothing had before,” said Vaught. “In Delaware we have over 20 websites to log into in order to obtain lab and image results and there are multiple electronic medical record (EMR) platforms that would require direct integration. Having DHIN replace all that by being a centralized location for lab and imaging results has provided a tremendous opportunity to save both time and money. By avoiding duplication, it allows our physicians to treat more efficiently, not waste the patient’s medical dollars and improve our overall patient care.” DHIN – pronounced “din” by those
What’s Next? The Power of Patient Engagement
Since its launch in 2007, DHIN has amassed about 44 million medical results for over 1.6 million unique patients… at least one person from all 50 states has information on DHIN. DHIN and its robust network provide a platform to engage patients with their health information, which is a significant driver to improving health and bringing down the cost of health care. “Transparency is one of our core values and an essential component to engaging patients with their healthcare,” said Randy Farmer, DHIN COO. “We are developing consumer-facing tools that will, safely and securely, put important information on DHIN right at the fingertips of consumers who need and want access to their own information.” Stay tuned for more information at DHIN.org for exciting news coming soon on new and easy to use consumer engagement tools.
in the know – is the nation’s first and most mature health information exchange (HIE); a huge achievement for the small state. By design, an HIE allows doctors, nurses, pharmacists and other health care providers to appropriately access and securely view vital medical information electronically — improving the speed, quality, safety and cost of patient care. Some of the benefits include avoiding unnecessary hospital readmissions, avoiding medication errors, improving diagnoses and decreasing duplicate testing. Delaware, which had been developing a plan for an HIE since 1997, launched DHIN in 2007. The organization, headed by CEO Dr. Jan Lee since 2011, has shown tremendous leadership, not only as the first to launch statewide, but the first to have 100% acute care hospital participation for clinical results delivery, to establish an information seeking querybased exchange with another state’s HIE (C.R.I.S.P. in Maryland, going live this spring) and to consult to another state (Hawaii) on the launch of its HIE program. According to Lee, herself a family practice doctor, “The simplest way to envision the HIE is as a combination of an electronic post office and library. A hospital, laboratory or imaging group completes medical tests ordered by doctors. DHIN delivers the results quickly and securely to the ordering doctor and other physicians involved in the care of the patient. This speeds care to patients by lessening the amount of time and number of places a practitioner has to look for results, and, it saves money by preventing redundant tests as a doctor can see all of a patient’s results in the Community Health Record. Most importantly, it saves lives – particularly in the ER, when time is of the essence and having test result data and medical history at hand can save minutes, if not hours.” A 2011 study* showed that DHIN reduced lab tests, through efficiency and cost savings, by $6 million across the state. With nearly 90% of the DHIN enrolled practices in Delaware “signed off” (using DHIN as the exclusive provider of medical results) it is expected that the savings will continue to grow. Terry Murphy, president and CEO of
Bayhealth Medical Center, based in central Delaware, notes that health care costs are rising at the slowest rate in decades in Delaware. “There’s no doubt that DHIN contributes to that, by reducing duplication,” he said. “This is a unique system that works to the benefit of every patient by creating the opportunity for better Terry Murphy outcomes.” Consumers may not know the system is there, but they should know how well protected it is. “Access to information is based on a very strict ‘need to know’ protocol,” said Lee. “Only licensed physicians and their designated staff members can view the clinical results on the network. Access is restricted and strictly monitored. We audit the activity of our users regularly to help ensure the system is being used in accordance with its intended purpose: to help speed better care to patients.” Discussing how access is enabled, Lee continued, “Logic built into the system detects whether the provider has an established treatment relationship with
the patient. If not, the provider or staff member must enter their justification for requesting access before it is granted, and each such request is audited. Consent to such auditing is a requirement for participation in DHIN.” During the coming years, patients will be more and more engaged in how their medical results and records are delivered. From his perspective in private group practice, Vaught sees the time coming very soon. “It is important for patients to know that DHIN exists and understand how it works. Even those patients who are unaware of what DHIN is or how a medical practice is utilizing it, DHIN is still making their medical experience better,” said Vaught. “It is imperative that the medical community recognize the benefits DHIN has to offer and get on board. It is easy to use, saves time and money, and allows us to do what is important, which is focus on patient care. It’s a ‘win’ all the way around.” *Study by Maestro in 2011. Reports a reduction in redundant lab and imaging test results from 2009 to 2011. A copy of this study may be found at www.dhin.org/ about/meetings-minutes
Joshua Vaught, COO/CFO, and Crystal Michielli, Medical Assistant Delaware Orthopaedic Specialists, access DHIN on an office computer. More than 88% of DHIN-enrolled practices that order medical tests receive their clinical results and reports exclusively through DHIN. 19
Business Report | May 2014
WELLNESS
Making the right choices are first vital steps to wellness By Carol Kinsley “Wellness” is more than being healthy. The term, made popular about 50 years ago, has been defined as an active process of becoming aware of and making choices toward a more successful existence. Choices ... our daily decisions make a difference in our health. Whether we eat too much of the wrong foods, drink too much alcohol or smoke anything at all — everything we put in our mouths affects our health. That includes a toothbrush, if you harken to the words of Peninsula Dental and Bear-Glasgow Dental. “Maintaining good oral health is important to everyone,”
according to the practice’s general manager. You need more than a toothbrush (and flossing), though. A thorough exam is a big part of that visit to the dentist every six months. Your eyesight deserves protection, too. Beyond helping you to see 20/20, optometrists play a critical role in identifying chronic illnesses their patients may not realize they have — from high cholesterol to multiple sclerosis or cancer. That’s according to Dr. Myloan Nguyen at Sussex Eye Center. Take care of your body, your teeth, your eyes — your mind and spirit. Be well!
Wellness Tourism A growing trend throughout Delaware By Tina Coleman
Southern Delaware Tourism
Southern Delaware is uniquely positioned to take advantage of the rapidly growing popularity of wellness tourism. So what is it and how fast is it growing? Wellness tourism is defined as travel for the purpose of promoting health and well-being through physical, psychological, or spiritual activities. This definition refers to “primary wellness tourism travelers” - those whose sole motivating factor in choosing a destination is wellness (for instance, week-long spa retreats.) What this definition doesn’t reflect is the even larger segment of “secondary wellness tourism travelers” - those travelers who seek out opportunities to participate in wellness activities while taking any type of trip. According to a study commissioned by The Global Spa and Wellness Summit and presented this past October, secondary wellness travelers constitute a majority of wellness travelers (87%). These travelers spend 2.5 times as much per trip as the average domestic tourist. The study found the U.S. to be the larg-
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Business Report | May 2014
est wellness tourism market as well as the top destination for international wellness travel. Globally, the economic impact of wellness tourism is currently roughly equal to those of culinary tourism and of eco/sustainable tourism - and it’s growing fast. It’s expected that the economic impact of wellness tourism, currently estimated to be almost $439 billion will increase by 2017 to $679 billion. Study results conclude that “the most accessible and attractive wellness tourism options are short, domestic trips, weekend trips, and “city breaks” (e.g., spa weekends, weekend yoga retreats, etc.)” So, why is Southern Delaware the perfect destination for wellness travelers? Here are just a few of the reasons: • Because it’s situated within a four hour drive of 30% of the U.S. population. • Because wellness travelers seek opportunities to eat healthy, enjoy spa and beauty services, and participate in eco, adventure, and fitness tourism as well as mind-body and spiritual activities like yoga. Southern Delaware offers all of that now and more wellness focused activities, opportunities, and healthy
venues are being added all the time. • Because Southern Delaware’s 26 miles of fabulous beaches, its bays, waterways, parks, and miles of trails, and its significant number of recreational outfitters offer varied opportunities for both relaxation and healthy recreation. • Because The Culinary Coast and our agricultural riches - including wildly popular farmers’ markets - add to the growing and very accurate perception that this is an ideal destination for health conscious foodies. • Because accommodations are recognizing and addressing the desires of their patrons for healthy eating options, expanded exercise facilities, and spa services. A culture has developed here that makes Southern Delaware a premier destination for wellness travelers. The keys to successfully taking further advantage of this growing trend will lie in recognizing and capitalizing on partnering opportunities between wellness-focused businesses to create value added packages for our visitors - and in all of us working together to communicate to potential visitors the incredible possibilities for wellness travel that exist here.
EATING FRESH
ELMERÕ S MARKET FARM FRESH PRODUCE Local Produce • Jams • Jellies Bedding Plants • Local Honey 13257 Seashore Hwy., Georgetown, DE 19947 302-337-8110 Open May thru October
FIFER ORCHARDS Homegrown Fruits and Vegetables CSA • Specialty Foods • Local Honey Hand-dipped Ice Cream • Fresh Bakery Family Fun Festivals • U-Pick
BUY LOCAL If you desire fresher fruits, vegetables and meats then shopping locally is the way to go. According to Local Harvest, most produce in the United States is picked four to seven days before it reaches the supermarket shelves, and it might have traveled thousands of miles before landing on those shelves.
A lot of produce is grown and imported from South and Central America, and such produce can take even longer to arrive on supermarket shelves. As a result, the flavor and freshness of fruits and vegetables shipped from afar might be compromised. The best way to get peak-season produce is to buy items that come from local providers.
Buying direct from farms has been a long standing tradition in Delaware, with many farms setting up storefronts to allow customers to buy fresh, local, produce and meat. With the growing popularity of Farmers' Markets in Delaware, it has never been easier to get a good variety of seasonal produce all in one place.
1919 Allabands Mill Rd., Camden-Wyoming, DE 302-697-2141 fiferorchards.com Open April-December
HAASSÕ FAMILY BUTCHER SHOP
Chicken • Beef • Pork Fresh Cut Meat Daily Custom Cuts Available 3997 Hazlettville Rd, Dover, DE 19904 302-734-5447 haassmeats.com Tues. - Sat. 8 am - 6 pm
T.S. SMITH AND SONS
Sustainably Grown Fruits & Vegetables Bakery • U-Pick • Special Events • CSA Sussex County’s family farm for over 100 years! 8887 Redden Rd., Bridgeville, DE 19933 302-337-8271 tssmithandsons.com Open Daily thru Dec. 23 21
Business Report | May 2014
WELLNESS
Don’t neglect your oral health, get regular dental check-ups By Carol Kinsley When you think of steps to promote wellness, do you include oral health? The dental hygienist you see every six months is doing more than “just a cleaning,” and the dentist isn’t just looking for cavities. He or she is doing a thorough exam of all hard and soft tissues in your mouth and performing an oral cancer screening. Even denture wearers should see a dentist once a year to have an examination, suggested John T. Moore, general manager of Peninsula Dental in Millsboro and Bear-Glasgow Dental in Newark. That spot under your denture could be just a sore (and adjustments could be made to alleviate the pain) — or it could be the beginnings of a cancerous lesion, particularly if you smoke, use tobacco products or drink alcohol, all of which increase your chances of developing oral cancer. “One of the first lines of defense is to see your dentist on a regular basis,” Moore said. “Maintaining good oral health is important for everyone, and it is also absolutely essential for prenatal care. One of the most important things a woman can do when she finds out she is pregnant is to get her teeth cleaned and have a checkup.” According to WebMD, scientists have found links between periodontal disease (which starts with gingivitis) and problems such as heart disease,
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Business Report | May 2014
diabetes, dementia and rheumatoid arthritis. Inflammation in the mouth can cause systemic problems throughout the body. Got dentures? How long have you had them? Partial or full dentures that are cracked or many years old may need to be replaced. Moore said many people are finding that implant-supported dentures or implant-supported crown and bridge work are the solution. Do you need braces — or did you have them and quit wearing a retainer, so you’ve experienced “ortho relapse”? Peninsula Dental and Bear-Glasgow offer Invisalign and ClearCorrect invisible braces for adolescents through adulthood. If anxiety keeps you from ever wanting to visit a dentist, consider sedation dentistry. Peninsula Dental Millsboro and Bear-Glasgow Dental Sedation Centers are the only dental practices in Delaware offering all levels of dental anesthesia and general dentistry in an office setting. There are three forms of sedation: oral — medication in liquid or pill form with which the patient is still conscious but with little or no anxiety; IV (intravenous) — medication delivered via a needle in the arm, with which the patient is still conscious and able to respond to commands but likely not to remember any discomfort; and deep
sedation — general anesthesia, administered by a board-certified anesthesiologist on site, with which the patient is unconscious but breathing on his or her own. Peninsula Dental opened in Millsboro in 2009 with six employees. That office nearly tripled in size when it expanded in 2011. Drs. Glen Goleburn, Neil Woloshin and Judy Majul were then joined by Dr. Jinwoo Park and Dr. Moon Cha, who also practice at Bear-Glasgow Dental in Newark. A new doctor, Dr. Joanna Grabiak Green, will be joining them full-time this summer, bringing the total number of doctors at Peninsula to six. The entire operation has nine doctors and 47 staff members statewide. Offering general dentistry for the whole family, Bear-Glasgow Dental is open six days a week and two evenings; Peninsula Dental is open Monday through Friday. For either site, the No. 1 goal is providing patient comfort in a professional, relaxed atmosphere. The office accepts most insurance and offers interest-free payment plans. For more information, visit www. BearGlasgowDental.com or www. PeninsulaDentalMillsboro.com. For an appointment, call 302-836-3750 in Newark or 302-297-3750 in Millsboro.
Offer Expires 8/1/2014 Must Bring Ad
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Business Report | May 2014
WELLNESS
In addition to providing excellent eye care, Optometrists will identify chronic illnesses By Carol Kinsley Most people agree that sight is the sense that they rely on the most. When we think about eye wellness and healthy sight, it should mean more than seeing 20/20. Sussex Eye Center has been providing quality eye care in Sussex County since 1982. That care goes beyond glasses and contact lenses, explained Dr. Myloan Nguyen, one of five optometrists in the practice. Optometrists play a critical role, through detailed eye examinations, in identifying chronic illnesses in their patients, including high cholesterol, hypertension, diabetes, multiple sclerosis and even cancer. “Our slogan is ‘We take the time, you see the difference,’” Nguyen continued. “In addi-
Hanna’s Hope for a Cure tourament The 1st Annual Hanna’s Hope for a Cure softball tournament to help FSMA (Families of Spinal Muscular Atrophy) will be held at Crossroads Community Church in Georgetown on Saturday, May 10. Help the organizers reach their fundraising goal of $20,000 by donating gift certificates, merchandise or funding. Hanna, daughter of Gary and Ashley Warfield of Georgetown, was diagnosed in February with SMA, a rare genetic disease that is often fatal, destroying the muscles controlling voluntary movement. For more information, contact Gary or Ashley at 858-6843 or 519-1699 or email hannashope4acure@yahoo.com. Cash donations may be made online at www. fsma.org/hope4hanna.
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Business Report | May 2014
tion to medical and routine examinations, we provide a 24-hour emergency service to patients for conditions like eye trauma, sudden infections and foreign body removal. “With our state-of-the-art technology, we are confident that our patients receive exceptional medical care that will better protect and preserve their vision for life.” Nguyen and Drs. Jeff Hilovsky, Hayley Sprague, Aimee Parker and Michael Rebarchik all provide quality eye care through their dedication, hard work, passion for what they do and a commitment to better the community. In addition to seeing patients, the doctors are involved in their communities, in organizations such as Lions, Kiwanis and Easter Seals. “Regardless of which office is visited,
our staff will always greet you with a smile, a positive attitude and a sincere concern for your well being. This year we received the very first Small Business of the Year Award from the Greater Georgetown Chamber of Commerce,” Nguyen added. “We are so honored to have received this award, and we would like to express our sincerest thanks to our incredible staff, without which this award would not have been possible.” Sussex Eye Center’s first office was opened at 502 W. Market St., Georgetown. The phone number there is 302-856-2020. Additional offices are in Lewes, phone 302645-8881; Millsboro, 302-947-2020; and Selbyville, 302-436-2020. Visit online at www.sussexeyecenter.com for more information.
Woodland named partner
The law firm of Procino Wells, LLC has long been a trusted source of legal services in the areas of elder law, estate planning, estate administration (probate), and real estate. Established by Laurel native, Michele Procino-Wells, a boutique law firm tucked away in downtown Seaford, has continued to flourish since Michele first opened in 2005. About a year later, Amber B. Woodland joined the firm as a part-time intern, while attaining her bachelor of arts degree from Flagler College. With law school in mind, Woodland Amber immersed herself in learning all facets of the firm’s practice areas. Once in attendance at Regent University School of Law, she continued her part-time work with the firm, but then as a law clerk. Over the course of those years, Michele and Amber’s relationship continued to grow and the pair discovered that they shared the same vision, values, and goals. In 2010, after earning her law degree, Amber joined Procino Wells, LLC as an associate attorney. It is noteworthy to mention that Amber was admitted to the Delaware Bar on the exact same day as Michele, 15 years later. On Jan. 1, 2014, Michele and Amber formed Procino-Wells & Woodland, LLC. The attorneys of Procino-Wells & Woodland, LLC are supported by a staff of eight women, each of whom are dedicated to one of the firm’s specialized practice areas. Having worked hard to become a “boutique” firm concentrating in only certain areas of the law, Procino-Wells & Woodland, LLC strives to maintain a smalltown atmosphere.
Conner receives award
Representing the Virginia/West Virginia regional area, television news journalist Kristen Conner has earned an Associated Press broadcasters award. She is the daughter of Ken and Linda Conner of Seaford. Conner was the valedictorian in the class of 2008 of Sussex Technical High School, where she also earned a high school technical education in media broadcasting communication. In 2012, she graduated summa cum laude from Rowan University, earning a bachelor of arts degree in television news broadcasting. She is employed as a multimedia journalist at WVVA-TV in Bluefield, W.V.
Lewes library kick-off event - More than 130 people attended the April 11 kickoff for the new Lewes Public Library campaign, one of largest fundraising efforts ever undertaken by the city. The reception at the Inn at Canal Square, hosted by the Greater Lewes Foundation, attracted major donor prospects from across coastal Delaware to hear details of the project. The new Lewes Public Library will stand on a 5.5-acre parcel adjacent to Stango Park, the existing library and Freeman Highway. Peter and Diane Issel along with Mayor-elect Ted Becker look at a rendering of the new library during the campaign kickoff at the Inn at Canal Square. Photo by Marc Clery.
Trinity Logistics selected to be Pompeian Inc. provider
Trinity Logistics, a logistics company headquartered in Seaford, has been selected by Pompeian Inc. as the single source logistics provider for its main distribution center in Baltimore, Md. Pompeian, founded in 1906 and headquartered in Baltimore, is America’s largest national brand of olive oil, wine vinegars and cooking wines. “We’ve been serving Pompeian’s truckload shipment needs for 15 years,” said Kellie Morgan, marketing coordinator at Trinity. Morgan explained that “logistics” is more than just loading a truck and delivering a product. It is the management of all the details that must come together, from arranging shipments, to finding trucks, to figuring cost. “Trinity does not own trucks,” she said. “We arrange shipments for customers. They come to us when they have a shipment to send, and we work with the carriers and make all the arrangements.” Trinity has Transportation Management Software that companies can use to manage their supply chain, including scheduling delivery and handling payments. The software can be scaled to handle logistics for small to medium companies. In Pompeian’s case, as part of the new
agreement, Trinity Logistics has placed a member of its Design Solutions team on-site at Pompeian in Baltimore to assist in managing Pompeian’s logistics operations. The team member is still a Trinity employee, but will take care of all the logistics for Pompeian. This is Trinity’s first on-site logistics contract, Morgan said. “Over the past five years, transforming into a single-source logistics solutions provider has been a huge focus for Trinity Logistics,” said Jeff Banning, Trinity’s CEO and president. “We’ve been relentlessly dedicated to expanding our service offerings and truly becoming a one-stop shop for our customers. The opportunity to put these efforts to work on-site at Pompeian is an incredibly exciting opportunity for all involved.” Trinity Logistics was founded in 1979 with one location and only three employees. Today, there are more than 200 team members in more than 90 locations across the country. Morgan noted Trinity is ranked in the Top 25 providers of its kind by Transport Topics Magazine, a Top 100 3PL by Food Logistics Magazine, and an Inc. 5000 Fastest Growing Company. For more information about Trinity Logistics, visit the website www.trinitylogistics.com.
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Business Report | May 2014
personnel file Becker Morgan Group welcomes employees Becker Morgan Group welcomes Jordan Cooper to its Dover office as a survey technician and Jennifer M. Sawyer as IT manager, based in the Salisbury, Md. office. Cooper earned associates degrees in architectural engineering and construction management from Delaware Technical Community College. Sawyer is a graduate of Coastal Carolina University with a bachelor of science in computer science and a minor in business administration. She has over eight years of experience in IT.
Cooper
Sisson named CEO
Sawyer
Mitten Wark joins Lyons Companies
Lyons Companies has announced that Kelly Mitten Wark has joined the firm’s employee benefits operation as senior benefit consultant. Mitten Wark, with more than 15 years of insurance and employee benefits experience, will coordinate client Mitten Wark services and account management for the Lyons employee benefits division. Prior to joining Lyons Companies, she served as senior account/benefits consultant with Wells Fargo Insurance in King of Prussia, Pa. She is a graduate of Radford University, in Radford, Va. Mitten Wark, a native of Delaware, resides with her family in Dover.
Lofland joins law firm
The Law Firm of Fuqua, Yori and Willard, P.A. is pleased to announce that Melissa S. Lofland, Esquire has joined the firm as an associate attorney. 26
Lofland graduated from Sussex Technical High School in 2000, received her bachelor of arts degree in psychology and criminal justice at Widener University in 2004, and received her juris doctor from the University Lofland of Tennessee in 2007. She served as a judicial law clerk to the Honorable Rosemary Beauregard and Honorable Kenneth S. Clark Jr., in the Court of Common Pleas of the State of Delaware. Her past work experience includes three years as a deputy attorney general with the Delaware Department of Justice. The firm can be reached at www.fywlaw. com, 856-7777 or 227-7727.
Business Report | May 2014
DelDOT Secretary Shailen Bhatt has named John Sisson the new chief executive officer of the Delaware Transit Corporation (DTC). Sisson has over 20 years of experience in the transit and transportation field in both the public and private sector. His DTC career began in June 1993, in the former Railroad Administration section of Delaware Transportation Authority. He has held several positions at DTC. He holds a bachelor of mechanical engineering degree from Villanova University and masters of business administration from Wilmington University.
Wisler is promoted
Senator Tom Carper (D-Del.) has announced that Laura Wisler has been promoted to director of the Kent County district office. Wisler previously served as Senator Carper’s state scheduler and executive assistant since 2006. During her tenure, she coordinated all official business for the Senator in Delaware and helped ensure efficient operations between the Senator’s Washington, D.C. and Delaware offices. As Kent County director, Wisler will act as Senator Carper’s liaison in Kent County, creating and maintaining relationships with all local government, business, community and constituent groups, while also advising the Senator on community, state and local
issues and events in and around the central Delaware area. Wisler attended Wilmington University, earning her degree in business management.
Lydic joins AAG
American Advisors Group (AAG) has selected industry veteran Walt Lydic as a retail reverse mortgage professional to cover Delaware and Maryland’s Eastern Shore. Lydic, of Ocean Lydic View, has 26 years of mortgage origination experience in Delaware and neighboring Maryland and has specialized in reverse mortgages for the past seven years most of which with Wells Fargo and MetLife.
SVN expands office staff
Sperry Van Ness - Miller Commercial Real Estate announces a promotion and a new hire within the company. Janiene Thompson has been promoted to property management assistant. She previThompson ously served as the administrative assistant from July 2013 to February 2014. Prior to joining SVN-Miller, she worked at UniFirst Corporation as an administrative assistant. Amber Bostwick joins the Salisbury office as the administrative assistant. She Bostwick previously worked at Styles by Us, Inc. Amber will serve as the first point of contact for clients and customers in the Salisbury office.
Coleman promoted
Local business Service Today congratulates Deke Coleman on his promotion to senior operations manager. Service Today is an employee-owned heating, air conditioning, plumbing and electrical home services company.
Businesses honored for commitment to students Emphasizing the importance of the business community’s engagement to improve educational opportunities for Delaware’s students, Governor Markell credited 10 companies for their efforts, while urging schools and businesses to form additional partnerships. The Governor provided details of the Success Plans and Roads to Careers (SPaRC) partnership, which involves businesses, community organizations and state agencies working together to help middle and high school students develop their career goals with the goal of providing a clear path for Delaware youth from the classroom to career opportunities. Ten employers have committed to assisting students through mentorship, job shadowing, internships, summer jobs, and other forms of engagement, while community services organizations will provide additional services to underserved youth. The effort was led by Gary Stockbridge, president of Delmarva Power
and chairman of the Delaware Workforce Investment Board. Markell outlined the effort at the Hotel Du Pont during an event he cohosted with the U.S. Chamber of Commerce Foundation to promote the importance of raising standards in Delaware’s classrooms and providing students with workplace opportunities to ensure they graduate ready for their next steps. “While we are excited about this opportunity to help more students get the best possible education, we don’t see our involvement as community service,” said Ernie Dianastasis, chair of Vision 2015, a public/private partnership focused on education, and the managing director of Computer Aid Inc. (CAI), an IT company taking part in the SPaRC initiative. “If we want the best possible workforce to grow our company, we must support our education system and help expose students to opportunities in the IT field. All of the companies involved in this effort recognize
that engagement in our schools is critical to our businesses’ futures and the future of Delaware’s economy.” The event also highlighted relationships between businesses and institutions of higher education to prepare students for available jobs. University of Delaware President Patrick Harker discussed his institution’s work with JP Morgan Chase on providing a high quality workforce for the state’s growing financial services sector. In addition, Mark Brainard, executive vice president at Delaware Technical Community College, joined an executive at PATS Aircraft Systems to discuss a program to train students for the highly skilled work done by the Georgetown company. The 10 employers who have committed to assisting students include Delmarva Power, Chase, AstraZeneca, First State Manufacturing, DuPont Dow Chemical, CAI, PSEG Nuclear LLC, Bank of America and Sallie Mae.
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Business Report | May 2014
Senator Lopez bill will promote job growth What began as a crazy idea for a business conceived a year and a half ago on a Sussex County couch is now one giant step closer to becoming a reality. That’s after the state Senate overwhelmingly approved a bill that would exempt solids and confections containing two percent or less alcohol by weight from the definition of alcoholic liquor. Sponsor Sen. Ernie Lopez (R-Lewes) says the bill, which has received wide bipartisan support, promotes job growth. “As elected officials, one of our main roles is doing everything that we can to remove barriers for entrepreneurs and small business owners, and that’s what makes this bill a classic,” Sen. Lopez said. “It’s incredibly encouraging as a legislator to be approached by a constituent with a potentially devastating roadblock, and in a relatively short period of time, with the assistance and expertise of others, put a bill together that not only helps an entrepreneur realize her dreams, but also moves our economy forward.” The legislation opens the door for people like Kalthleen Belfont of Millsboro, who testified on the Senate floor, to manufacture
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Business Report | May 2014
Kathleen Belfont, Sen. Ernie Lopez (R-Lewes) and Ron Belfont are all smiles in Legislative Hall after House lawmakers passed a bill that opens the door for entrepreneurs like the Belfonts to manufacture and sell a product that otherwise would be prohibited in Delaware. The Millsboro couple makes a line of desserts which combine alcohol with ice cream, sherbets and sorbets. The legislation, which only needs the governor’s signature to become law, would exempt solids and confections containing two percent or less alcohol by weight from the definition of alcoholic liquor.
and sell a product that otherwise would be prohibited in Delaware. Belfont makes a line of “adult desserts” – which combine alcohol with ice cream, sherbets and sorbets – she hopes to be permitted to sell to several local restaurants already lined up and waiting for the law to change. Belfont says it’s hard to believe it all began not too long ago on an otherwise routine Saturday night. “About a year and a half ago, my husband and I tucked the kids in and sat down on the couch,” she said. “We’re just sitting there, he’s got his wine, I’ve got my ice cream, and we sort of had a Reese’s Peanut Butter Cup moment. We just looked at each other and said, ‘we can do something with this.’” After purchasing an ice cream machine, experimenting with different recipes, and getting rave reviews from friends, family members, and local restaurant owners, the concoctions were ready to be sold. There was just one problem: Under Delaware’s long-standing three-tier system of alcohol distribution, you can be a licensed manufacturer or a licensed retailer, but you can’t be both. The notable exceptions in Delaware are brewpubs, microbreweries and farm wineries. Sen. Lopez’s bill would give Belfont and other entrepreneurs the ability to sell products containing less than two percent alcohol by weight directly to a retailer or customer. “I will be able to take that next step and become a true business,” Belfont said. “I’m
Gilmore joins law firm
Baird Mandalas Brockstedt, LLC is pleased to announce the addition of Heidi J. A. Gilmore, Esquire as an equity partner of the firm. Gilmore is a seasoned practitioner and recognized leader who will be handling real estate, business planning and estate planning matters for the firm. She comes to Baird Mandalas Brockstedt with an established practice, has a wealth of experience and as a trusted advisor. Gilmore is admitted to practice in both Delaware and Maryland. Although she will be based in the firm’s Lewes and Georgetown locations, she handles matters throughout the state. Before joining Baird Mandalas Brockstedt, LLC, Gilmore was a co-managing partner of the firm Tunnell & Raysor, managing four offices and 40 staff. Gilmore has served with several boards, and donates her time to local churches and non-profit organizations such as the West Rehoboth Community Land Trust and the Southern Delaware Botanic Gardens. She is a member of the board of the Lewes Chamber of Commerce and the Fulton Bank Advisory Board. Heidi’s husband, Kevin Gilmore, is the executive director for Sussex County Habitat for Humanity.
amazed that this is all happening. When Sen. Lopez came on board and said he’d be happy to help me, I thought, ‘Oh wow, this has gone to a different level.’ I’m absolutely thrilled by the possibilities.” Right now Belfont runs her operation out of her kitchen, but hopes to someday be able to expand and hire many additional employees. It’s a road Sen. Lopez hopes other enterprising individuals in Delaware will follow. “In an age when our entrepreneurs are being stymied, the change in the code that this bill provides will enable them to take the small business they created in their kitchen
to restaurants and specialty stores all over our state,” he said. “This is what we as legislators need to be focused on.” The bill comes with an amendment that would require persons selling these products to label the product as containing alcohol. Delaware Alcoholic Beverage Control Commissioner John Cordrey testified that a study by the Alcohol and Tobacco Tax and Trade Bureau found that two quarts of the ice cream would have the same effect as two glasses of wine. The legislation now goes to the House of Representatives for consideration.
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Business Report | May 2014
RIBBON CUTTING - The Rehoboth Beach-Dewey Beach Chamber of Commerce (RBDBCC) held a ribbon cutting ceremony recently for VegRehoboth, a nonprofit social and outreach organization that promotes healthy, sustainable and compassionate living in Rehoboth Beach and surrounding areas. “We’re not just for vegetarians and vegans - we welcome everyone, including those who are veg-curious,” said Tara Sheldon, vice president and co-founder. The organization hosts events year-round, including regular monthly Veg Happy Hours, and ‘Meatless Monday Munch” lunches. VegRehoboth also provides Vegetarian Starter Guides with tips for those transitioning to meat-free eating. Rehoboth Beach VegFest is June 13-15, with a free festival at Epworth Church on Saturday, June 14. To find out more, visit www.vegrehoboth. com. Pictured from left: Joy Kidd, RBDBCC; Linda Mills, RBDBCC; Ruth Lamothe, VegRehoboth officer; Tara Sheldon, VegRehoboth officer; Patricia Haddock, VegRehoboth officer; Elsa Munoz, RBDBCC.
*See your independent Trane dealer for complete program eligibility, dates, details and restrictions. All sales must be to homeowners in the United States. Void where prohibited. The Home Projects Visa card is issued by Wells Fargo Financial National Bank. Special terms apply to qualifying purchases charged with approved credit at participating merchants. The special terms APR will continue to apply until all qualifying purchases are paid in full. Reduced rate APR: monthly payments of at least 1.75% of the purchase balance are required during the special terms period. 0% APR: the minimum monthly payment will be the amount that will pay for the purchase in full in equal payments during the special terms period. 30
Business Report | May 2014
Sipple & Son receive ‘Rock of Ages’ honor For the fifth year in a row, Rock of Ages, the nation’s leading designer and manufacturer of branded custom crafted memorials, has awarded Wm. V. Sipple & Son of Milford the prestigious 2014 Rock of Ages Pinnacle Award in recognition of the company’s outstanding performance. Nationwide, only 26 Rock of Ages authorized memorialists were so recognized. Wm V. Sipple & Son is the exclusive Rock of Ages dealer for all of Delaware, the Eastern Shore of Maryland and Virginia and southeast Pennsylvania. Rock of Ages branded products carry a full perpetual warranty. On announcing the awards, Joe Zickmund, Director of Memorial Sales for Rock of Ages said, “For the last several years, the industry has trended toward lower quality imports. It’s good to see that trend reversing now as consumers are demanding higher quality American made memorials. This is good for American jobs and ultimately the consumer wins because they have the quality they deserve and with Rock of Ages, the strongest warranty available…a winning combination that creates consumer peace of mind.” Sipple CEO Scott Sipple said, “What sets our company apart is our ability to prepare and execute custom memorial personalization. We prepare computer designs for all of our jobs and are able to engrave any image or sandblast inscription that our customers desire. This award is a tribute to our dedication to the families we have worked with over the years.” Founded in 1869, Wm. V. Sipple & Son is Milford’s oldest business and Delaware’s oldest monument dealer.
Plea to stop tobacco products Delaware Attorney General Beau Biden and his colleagues in 27 U.S. states and territories are encouraging five of the nation’s largest retail pharmacies to cease selling tobacco products in their stores. The attorneys general sent letters to Walgreen Co., Walmart Inc., Safeway Inc., Kroger Co. and Rite Aid Corp, urging them to follow the decision that CVS made last month to stop tobacco-product sales. In the letters, the attorneys general point out that tobacco-related diseases kill 480,000 people in the United States every year, which is more than AIDS, alcohol, illegal drug use, car accidents and firearms-related deaths combined.
riBBon cutting - The Central Delaware Chamber of Commerce (CDCC) joined Christopher Smith at Edward Jones in a ribbon cutting to celebrate their grand opening recently. The ribbon cutting ceremony was followed by a celebration with refreshments. Edward Jones is a leader in the financial-services industry and focuses on offering customers a personalized, face-to-face approach when conducting business. Christopher Smith is the financial advisor at this branch which is located at 3 S. American Ave., Dover.
Project Management Boot Camp at the Beach
Learn the essentials of project management in four days July 8 - 11 • Lewes, DE Early bird discount if you register and pay in full by May 15!
www.pcs.udel.edu/project/beach/ 302-831-7600 31
Business Report | May 2014
Allen Harim unveils branding initiative Allen Harim Foods, LLC, a leading poultry company based in Seaford with facilities across the state as well as in Maryland and North Carolina, has launched a major rebranding initiative that includes a new logo and color palette; a vision/mission/values statement that reflects the evolution of the company, and a new website to showcase products and services. Purchased out of bankruptcy by the Harim Group of South Korea in 2011, Allen Harim has spent the last two years rebuilding. Its focus has been on growing its customer base, expanding its product line, and more recently hiring a new CEO, industry veteran Steve Evans. “Our new logo is a visual representation of the commitment and forward motion of this company,” said Evans. “We look forward to rolling out the new look over the coming weeks and months in every aspect of our marketing, packaging and across our facilities. We want our customers, consumers, employees
and the communities in which we operate to know that Allen Harim is here for the long haul.” New logo and color palette According to Dr. Key Lee, director of sales and marketing at Allen Harim, the new logo “celebrates the company’s history as Allen’s Family Foods, its future with Harim, and our complete commitment to the objective of continuous improvement throughout the company.” To accomplish this, the new logo marries the traditional scripted Allen’s and its iconic rooster with Harim’s clean, crisp typography. The flowing ribbon that encircles the company name represents its focus on service, integrity, quality and safety through its “Continuous Improvement” programs. The color palette incorporates Allen’s historic blue and Harim’s golden yellow. The rebranding also included the development of a new mission statement – “Improve the Quality of Life and Share Happiness.”
Allen Harim’s rebranding initiative includes a new website. 32
Business Report | May 2014
CEO Steve Evans
“Our mission includes every aspect of our business, from the customer and consumer to our employees and communities,” said Evans. “We want to make the lives of everyone we touch a little better and a little happier each time. Our values of service, integrity, quality and safety are what we strive to excel at every day.” New website shares vision The new site – www.allenharimllc.com – features the history of the company, product descriptions and photographs, as well as information about the company’s policies on animal welfare, environmental initiatives and quality control. “Our new website has been designed to provide a full picture of our company, our philosophy and our products,” said Steve Evans, CEO. “There is information about how we operate our facilities as well as our vision of being a good neighbor in the communities in which our more than 1,500 employees work and call home. We hope visitors to the site will enjoy hearing of our rich history and our goal of ‘improving the quality of life and sharing happiness’ with everyone we touch.” A page on the site that is expected to be of interest to students and other members of the public is an overview of chicken production from breeding, hatching, and grow out, to feed milling and processing. An explanation of inhouse testing and other quality assurance measures is included as are answers to frequently asked questions. Those interested in careers at Allen Harim can apply via the website and will be able to find a list and description of current job openings by location. The site was created by a.s.a.p.r. integrated marketing and Two Rider Design, both of Salisbury, Md.
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BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 BUSINESS ORGANIZATION Better Business Bureau of Delaware Christine Sauers 302-221-5255 302-221-5265 fax www.delaware.bbb.org info@delaware.bbb.org 60 Reads Way New Castle, DE 19720
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Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com info@millsborochamber.com P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968
CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce David Martin 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island, DE 19944
Rehoboth Beach - Dewey Beach Chamber of Commerce & Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971
Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901
Greater Seaford Chamber of Commerce Lynn Brocato 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973
Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947
CREDIT CARD PROCESSING First Merchant Services Ronald W. Burke 302-875-5645 302-875-0935 fax www.firstmerchantservices.biz rburke@firstmerchant.us 14034 Johnson Road Laurel, DE 19956
Business Report | May 2014
EDUCATION Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director (302) 259-6330 302-259-6759 fax www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center 21179 College Drive Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-684-5201 302-684-5204 fax www.envirotechecinc.com info@envirotechecinc.com 26412 Broadkill Road Milton, DE 19968 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 7 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971 Del One Federal Credit Union 9 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org
270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973 FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973 GRAPHIC/WEBSITE DESIGN Dean Design Marketing Group Jane E. Dean 302-674-5007 302-229-3633 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960 Health Bayhealth Kent General Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State St. Dover, DE 19901 Beebe Healthcare Kelly Griffin 302-645-3220 302-644-9032 fax www.beebehealthcare.org
kgriffin@beebehealthcare.org 424 Savannah Rd. Lewes, DE 19958 Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 INSURANCE Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973 IFS Benefits Patrick Fitzgerald Ryan Dunn Bob Sonchen 302-645-2356 302-645-5723 fax www.ifs-benefits.com 17527 Nassau Commons Blvd Suite 208 Lewes DE 19958 Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971
INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956 INVESTIGATIVE & COLLECTION SERVICES
Mohr Investigative Services, Inc. James W. Mohrmann 866-370-1004 www.mohrinvestigations.com jmohrmann@mohrinvestigations.com 9 East Loockerman Street, Suite 201 Dover, DE 19901 JEWELERS Holland Jewelers 302-947-1200 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 www.hollandjewelersinc@ yahoo.com LEGAL Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947 Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 kvicks@vickslaw.com 500 W. Loockerman St. Suite 102 Dover, DE 19904 PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Callaway, Farnell and Moore, Inc.
302-629-4514 800-966-4514 www.cfmnet.com admin@cfmnet.com 500 W. Stein Hwy. Seaford, DE 19973 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Highway Rehoboth Beach, DE 19971
Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 YOUR BUSINESS Include your business in this directory. Rates are low and the potential to reach thousands of business-minded customers is great. Contact credman@mspublications.com
Chamber holds awards brunch The Delaware Small Business Chamber (DSBC) held their annual Blue Ribbon Awards Brunch April 10, at Wild Quail Country Club in Camden-Wyoming to celebrate the best in small businesses and larger companies that work with local small businesses. Prior to the award brunch, the public had the opportunity to vote on their favorite businesses in multiple categories, and the voters top choices won the Voters Choice Award. A Merit Award was also presented to the top finalists. Blue Ribbon Voters Choice (VC) Award for Community Involvement: Pine Mountain Springs; Merit Award: Bernie’s Original Italian Water Ice VC for Customer Service of the Year Award: Delaware Supermarkets (Shoprite); Merit Award: Kirk’s Flowers VC for Eco-Friendly Business of the Year: Cartridge World; Merit Award: Clear Horizon Solar VC for Emerging Business of the Year: Kona Ice of Elkton/ Newark; Merit Award: Social Butterfly VC for Franchise of the Year: Perfect Wedding Guide; Merit Award: Verizon Zone in Suburban Plaza VC for Home Based Business of the Year: Blue Hen Bed & Breakfast; Merit Award: Blue Diamond Answering Service VC for Non-Profit of the Year: Goodwill Industries of Delaware and Delaware County; Merit Award: The Small Business Administration VC for Best Restaurant of the Year: Kildare’s Irish Pub; Merit Award: Aqua Sol Administrative Support Person of the Year: Hannah Loftus with Nurse Next Door Operational Support Person of the Year: Tony Morris of The County Woman’s Journal The DSBC offers networking, a barter program, cost cutting, referral, ribbon cutting and business educational programs among other programs to their members among other benefits. For more information or to join, visit www.dsbchamber.com or call 302482-2120.
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Business Report | May 2014