morning star
Business Report OCTOBER 2012
Nanticoke Memorial Hospital Expanding Cardiology Services to better serve Western Sussex County ALSO INSIDE
Delaware Hospice People’ s Place
Business Report | October 2012
When the results of a mammogram require next steps… IntroducIng BeeBe Breast HealtH Center antionette Wright-Johnson, breast cancer survivor, advocates for women fighting breast cancer.
BeeBe MeDicaL center
Breast HealtH Center When a mammogram requires further diagnosis, your mind may race and you may find it hard to concentrate on what you should do next. Beebe’s Breast Health center can help. Guiding you in the process of making appointments for further testing and appropriate next steps in the diagnostic and treatment process, a nurse navigator is ready to counsel and support you, listen to your concerns, and answer your questions. no matter what’s going on in the rest of your life, you are not alone. You have the nurse navigator in your corner. Please call the Beebe Breast Health center at (302) 645-3630. For breast cancer screening guidelines, go to www.beebemed.org. click on Cancer Care/Prevention & screenings.
Lewes, Delaware www.beebemed.org
exCellent PeoPle. exCellent Care.
from the editor Response to being featured in the Business Report
I
wanted to share a wonderful note that I got from Brenda Whitehurst of the YWCA. The YWCA was featured in The August edition and she saw a tremendous response.
“
The responses received over the last couple of days regarding the August Business Report have been great. In fact, I received another one this morning from a business colleague in Harrington! I was surprised at the diversity…corporate, government, non-profit,
etc. who are recipients of the Business Report. This past week, I also received calls from Philadelphia and Delaware making reference to someone in Richmond, VA who wanted to talk about their business! It’s wonderful! I’ve received calls from Kentucky (actually met with them) and Savannah, GA. The exposure and the responses from the Mid Atlantic region is prime example of what a great job MS Publications is doing! Thank you for your continued support.”
Daniel Richardson Register Now!
PEOPLE
Your Most Valuable Asset October 31, 2012
Business Report Vol.15 No.12
EDITOR
Daniel Richardson COMPOSITION
Cassie Kraemer Elaine Schneider Tina Reaser SALES
Chris Redman Rick Cullen Sutton Joseph C O N TA C T
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[contents] 10/12 6
CHAMBER NEWS
24 29
HEALTH REPORT
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HIDDEN TREASURE
People’s Place helps people of all ages find their path toward independence By CAROL KINSLEY
Another year of transition in health-care reform By BRIAN STRATTON
20
COVER STORY
30
BUSINESS LICENSES
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BUSINESS DIRECTORY
Nanticoke Memorial Hospital to expand Cardiology Services
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FEATURE STORY It’s about quality of life at Delaware Hospice By CAROL KINSLEY
GUEST COLUMN
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On the Cover Drs. Gabriel Sardi and Ivan Pena, Interventional Cardiologists with Nanticoke Cardiology, PA, in the new state of the art catheterization lab at Nanticoke Memorial Hospital. Photo by Steve Theis Business Report | October 2012
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CHAMBER NEWS
Chamber
Phone
Key contact
Dues*
Members
Fax
Bethany-Fenwick Chamber of Commerce
539-2100
Carrie Subity
$211
800
539-9434
Delmar Chamber of Commerce
846-3336 Diane Johnson $75
67
846-3336
Georgetown Chamber of Commerce
856-1544
$150
460
856-1577
Laurel Chamber of Commerce
875-9319 Don Dykes
$125
125
875-5908
Lewes Chamber of Commerce
645-8073 Betsy Reamer
$210
432
645-8412
Milford Chamber of Commerce
422-3344
$165
310
422-7503
Millsboro Chamber of Commerce
934-6777 Amy Simmons
$150
260
934-6065
Milton Chamber of Commerce
684-1101 Georgia Dalzell $150
120
684-1101
Rehoboth-Dewey Chamber of Commerce
227-2233
Carol Everhart $215
1303
227-8351
Seaford Chamber of Commerce
629-9690
Paula Gunson
$150
340
629-0281
Central Delaware Chamber of Commerce
734-7513
Judy Diogo
$225
868
678-0189
Delaware State Chamber of Commerce
655-7221 Bill Stephano
$299
2800
654-0691
Delmarva Black Chamber of Commerce
450-4501
Karen Duffield
Jo Schmeiser
Clay Hammond
* Annual membership cost based on businesses with fewer than 10 employees. For Delaware State and Central Delaware chambers membership cost figure is for 1-5 members. For Delaware State Chamber special rate applies if business already belongs to another chamber.
RIBBON CUTTING NAI Emory Hill NAI Emory Hill, Lewes office, held a grand opening and ribbon cutting ceremony recently. Pictured, from left: Delaware Dept. of Economic Development Office Secretary Alan Levin, NAI Emory Hill Brokerage Director Jim O’Hara Jr., Delaware Representative Harvey Kenton, Delaware State Chamber of Commerce Account Executive Chuck James, Delaware Senator F. Gary Simpson, Delaware Representative Peter Schwartzkopf, Emory Hill Property Management Director Clay Hill, NAI Emory Hill/Lewes Broker Brittany Danahy and Emory Hill Owners Carmen J. Facciolo Jr. and Robert Hill.
Business Report | October 2012
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Business Report | October 2012
8 NEW MEMBERSHIP DIRECTORY Morning Star Publications recently partnered with the Georgetown Chamber of Commerce to publish the chamber’s 2012-2013 Visitors Guide and Membership Directory. The book will be distributed throughout the area as a marketing tool for the Town of Georgetown and the chamber’s membership. Many local businesses supported the book with their advertisements. Pictured at a recent book party are Chamber Executive Director Karen Duffield and Board Director, Linda Price with Fulton Bank.
RIBBON CUTTING Milford Gifts The Chamber of Commerce for Greater Milford and Downtown Milford, Inc. celebrated a ribbon cutting and grand opening of Milford Gifts. If you’re looking for unique home décor, cards, gifts and more visit Milford Gifts on North Walnut Street in downtown Milford. For more information, call 422-4140, visit www.milfordgifts.com or find them on Facebook. Pictured, from left: Angela Dorey, CCGM executive board member; Janiece Hill, manager of Milford Gifts; Michiko Seto, owner of Milford Gifts; Mrs. Ruth Rogers & Mayor Ronnie Rogers; SaraKate Hammer, DMI vice president and Irv Ambrose, DMI president.
RIBBON CUTTING Splash! The Central Delaware Chamber of Commerce (CDCC) joined Splash! Designworks in celebrating their grand opening with a ribbon cutting ceremony. Mike and Trisha Fox of Splash! Designworks are dedicated to “splashing” your business or organization with the visual and creative marketing design and ideas your company needs to succeed. Visit www.splashdesignworks. com or call 302-399-7851. Pictured from left: Michael Clevens, Chesapeake Utilities; Felicia Cook, CDCC; Herb Konowitz, CDCC; Alex Vaughan, Alex Vaughan Mobile Entertainment; Arianna Fox, Splash! Designworks; Mike Fox, owner; John Kelley, First State CPA; Trisha Fox, Splash! Designworks; Mark Wilkins, Sherry Wilkins Hypnotherapy; Rhonda Fitzwater, Orthodontists on Silverlake; Cristal Brenneman, CDCC; Sherry Wilkins, Sherry Wilkins Hypnotherapy; Patricia Anderson, Office of Sen. Lawson; Erva Hector, WSFS Bank; Mark Reeve, Kent-Sussex Industries.
Business Report | October 2012
CHAMBER NEWS
9
CHAMBER RECOGNITION
Susan Wood, owner of The Cultured Pearl, is shown receiving a gift in recognition of her generosity and support of Destination Station Center. From left are Carol Everhart, Rehoboth Beach-Dewey Beach Chamber of Commerce and Susan Wood, The Cultured Pearl.
Bill Klemkowski, owner of Jake’s Seafood Restaurant, is shown receiving a gift in recognition of his generosity and support of Destination Station Center. From left are Bill Klemkowski, Jake’s Seafood Restaurant, and Carol Everhart, Rehoboth BeachDewey Beach Chamber of Commerce.
Business Report | October 2012
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CHAMBER NEWS
RIBBON CUTTING The Browsery The Browsery opened on July 12, during Riverfest weekend and celebrated its grand opening and ribbon cutting on August 31. The Browsery, owned by Danny and Debbie Short, is an upscale resale consignment store selling home furnishings, home décor, jewelry, collectibles, gifts, baby and kids clothing, toys, etc. They are currently taking consignments by appointment. The store is located in downtown Seaford (next to the Firehouse) at 133 North Cannon Street, Seaford. Hours of operation are Thursday, Friday and Saturday 10-5 and other hours by appointment. Call 629-4400 for more information. First Row: Trisha Newcomer, economic development manager with the City of Seaford, owners Danny and Debbie Short, April Popelas holding Myla Popelas, Kaylee Popelas, Caden Popelas, Lexie Popelas and Paula Gunson of the Greater Seaford Chamber of Commerce. Second Row: State Senator Bob Venables, Linda Gunson of County Bank, Tim Smith of Delmarva Digital, Seaford Mayor Bill Bennett and Aaron Popelas. Photo by Sutton Joseph
GRAND RE-OPENING I.G. Burton Business Report | October 2012
Owner Charley Burton, center, cuts the ceremonial ribbon at the recent grand reopening event at I.G. Burton Seaford. Local dignitaries attended the ribbon cutting, as did the car dealership’s employees. The ribbon cutting was held to celebrate the completion of I. G. Burton Seaford’s showroom remodeling project.
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SBA helps area businesses take a STEP to greater exports Everyone agrees that U.S. companies should export more of their goods and services to other countries. After all, 90% of the world’s spending occurs outside the United States. Delaware is taking action to help small businesses in the state do exactly that. Fifteen Delaware businesses recently visited China and another five visited Brazil to start or improve their exporting to those countries. This trip was funded in large part by a $246,000 State Trade and Export Promotion (STEP) grant from the U.S. Small Business Administration (SBA) and coordinated with help from the State of Delaware’s International Trade and Development Group (ITG). The STEP program is a 3-year pilot trade and export initiative authorized by the Small Business Jobs Act of 2010. Funded by federal grants and matching funds from the states, the STEP Program is designed to help increase the number of small businesses that are exporting and to raise the value of exports for those small businesses that are currently exporting. Analtech Inc. of Newark was one of these businesses. Analtech, Inc. started manufacturing Thin Layer Chromatography Plates in 1961 and began selling products internationally in the mid-1990s. While they have more than 60 distributors around the world, they have had a difficult time finding a distributor in China through phone calls and e-mails alone. But, since the trip in May they have made more progress in gaining access to Chinese markets than in the previous 15 years. It is clear that nothing compares to face-to-face meetings when it comes to establishing business relationships. Prior to setting foot on Chinese soil, much work was done by the ITG, SBA, the U.S. Department of Commerce, World Trade Center Delaware, and several other groups and organizations to help plan this event. That preparation helped make the trip an effective and efficient endeavor. “Once in China, at each meeting, we found ourselves speaking directly with people who either were great potential customers or distributors – or who could offer us useful and practical information to help us connect and grow our exports. We were able to establish (with the help and guidance of our translator) new social media channels on Weibo and Youku to better communicate with indi-
viduals, businesses, universities, and government officials in China, said Ken Grant, sales and marketing director of Analtech Inc. Each state submits a grant request to the SBA to request funding for the STEP program, and each state can define how the money will be used. Delaware chose to focus on exports to China and Brazil. Through the STEP grants, SBA awarded approximately $30,000,000, supporting approximately $43,400,000 of total projects costs. SBA is authorized to grant up to $30 million to states each year under the program. The STEP grants can help provide many possible support mechanisms for small businesses such as: • participation in foreign trade missions
and foreign market sales trips • subscription to services by the Department of Commerce; • website translation fees; • design of international marketing media; • trade show exhibitions; • participation in training workshops; and • other export initiatives determined to be appropriate by the SBA. “While it will take a little more time to see an actual increase in exports from these trips, the foundation has been laid in the form of relationships, partnerships, and open lines of communication to build our exports in the coming years,” said Tony Leta, district director of the Delaware SBA office. And that is a STEP in the right direction.
Breda joins Bank of Delmarva Edward M. Thomas, president and chief executive officer of The Bank of Delmarva, is pleased to announce that John W. Breda has joined the management team as executive vice president and chief credit officer. Thomas commented, “We are very pleased to welcome John to our team. He is a seasoned banking leader with over 17 years of experience in markets on the Eastern Shore of Maryland and Lower Delaware. He is well known and highly regarded and understands the needs of families and businesses in our communities.” Breda is a graduate of Widener
University, Chester, Pa.; The National Commercial Lending School, University of Oklahoma; and Stonier Graduate School of Banking, University of Pennsylvania. He has been in the banking industry for over 25 years. Breda is active in the community and is a member of Greater Salisbury Chamber of Commerce, Ocean City Development Corporation and Ocean City Chamber of Commerce. He is a past treasurer of Wicomico Rotary Club and currently serves as a board member and treasurer of Cornerstone Community Church, Delmar. He resides in Delmar, Md.
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Business Report | October 2012
12
Zaikka achieves success in Wilmington Governor Jack Markell joined small business owner, Sandeep Nagpal, recently to celebrate the one-year anniversary of his restaurant, Zaikka Indian Grill, located at 209 N. Market St., in Wilmington. The event was attended by Delaware Economic Development Office Deputy Director Bernice Whaley, Wilmington Mayor James Baker and County Council President Tom Kovach. In addition, several other state officials and community members, as well family and friends of Nagpal joined the celebration. Nagpal and his wife, Anu Nagpal, decided to open a restaurant after working for seven years the hospitality industry. They chose the location in LOMA (short for “Lower Market”), for its reputation as a promising, creative area. The Downtown Visions Main
Street Program supported the small businesses with a grant to improve the storefront. Today, the business is a popular part of the city’s vibrant community. “Zaikka Grill in one short year has become an exciting addition to Downtown Wilmington Community,” said Marty Hageman, executive director of Downtown Visions. “We are proud of their hard work and commitment. They have become great neighbors.” Zaikka offers a quick-service Indian menu, featuring build-your-own meals from a variety of ingredients. A choice of vegetables completes the meal. Zaikka serves different Indian desserts every week. Beer and wine is available all day. Zaikka also provides catering and brown bag lunches. “Zaikka is all about fresh, healthy, authentic flavors of Indian cuisine,” said Nagpal.
“It was something new for the area. We still invite new patrons to sample the options before they make their choices. We have been very lucky that people of Wilmington have welcomed us with open arms this past year. It’s been an awesome year. We’re grateful to the community and our patrons for all their support.” Delaware Today selected Zaikka as the editor’s choice winner for “Best Indian Restaurant” in its 2012 “Best of Delaware” issue. The owners regularly participate in Art on the Town, a first Friday tradition in Wilmington in which local businesses showcase independent art throughout the city. Zaikka is open Monday through Friday from 11 a.m. to 9 p.m. Except for special events on Saturday and Sunday, Zaikka is closed on the weekend.
How to choose an office space By Ann Wilmer Location, location, location! Whether you’re shopping for a home or space for your business, whether you rent or buy location is always of paramount importance. Before you begin to search for a new home for your business, draw up a list of things that would make it the ideal location. Formulate a list of requirements, such as: How much space do you need? How much parking do you need? Can customers find you easily? The ideal location will improve sales and production and will also help attract the right kind of customers. Location is also important for you and your employees. Even if you
Business Report | October 2012
don’t plan to work late, you want your business in a safe neighborhood. Transportation links mean less when everyone drives but it could become a consideration for you. Are there amenities nearby such as places to grab lunch or entertain clients? Ideally there are a few shops where employees can grab one or more of life’s necessities while going to and from work without going out of their way. No place of business should be too far from a vendor of really good coffee in the morning. Other location considerations include local income and sales taxes, government regulations and zoning. Locations near other businesses are less likely to present zoning problems but you should check. Depending on what type of physical
space you need, e.g. retail, warehouse or storage space or a typical business office, there are some universal considerations, especially if you are renting. Is the property secure and well maintained? Is there adequate parking? Will you have out-of-hours access if you need it? Some office spaces come with a manned reception area; will you need that? You might want to ask if any building expansion is planned or if any of your business competition is housed in the same facility. Bonus for renters: Someone else is responsible for mowing the grass and snow removal so you can focus on satisfying your customers and attracting more. If not, figure the cost of these activities as you plan your operational budget. If the prospective location has passed these tests, then look at the space to determine if it has enough room for your needs and if the layout will work for your operation. Ask if you can decorate and personalize the space. Check out the acoustics; generally office workers want to be shielded from the sounds of heavy traffic or noisy neighbors. If you can look ahead and see that your business is likely to need more space, in the not too distant future, then you might want to check to see if there could be room to expand your operation on the site or close by. Once your customers know where to find you, you want them to return often. If you’ve chosen your location wisely, they will.
13 Denn visits Rehoboth Beach businesses
On Aug. 23, Lieutenant Governor, Matt Denn, and staff, and Rehoboth BeachDewey Beach Chamber of Commerce President/CEO, Carol Everhart, and Chamber representatives, visited downtown businesses, including The Rose Garden, Odysea, The Thunderbird Shop, Dos Locos, Candy Kitchen, Monograms Unlimited, Wooden Indian, Kilwin’s, Thrasher’s, Fisher’s Popcorn, Hatley, Hotel Rehoboth and Sea Finds. The lieutenant governor personally asked business owners or their representatives how business was performing in 2012 and if the state could do anything to assist. The chamber has recently completed a sample survey of 60+ members. The various business categories reported the following results: Rentals/Real Estate: Up over 2011, in both bookings and length of stay. Accommodations/Hotel & Motel: The occupancy, based on Saturday night statistics, indicate higher occupancy levels than last year. Retail: This category was definitely the most diversified in comparison reports. Regardless of the business geographic location, the trend indicates that the buyer is looking for a sale and/or a moderate to lower cost item (price point impacted the purchase). Dining/Eateries: This category was mixed with several full service restaurants reporting more meals served, but a noticeable number of lower priced fares purchased. This pattern was also reported by several fun/snack food businesses - plenty of buyers, but more selecting the smaller or lower priced items. Surveyed major grocery store chains indicated a substantial increase in sales. Amusements/Fun Activities: Consistently showed an increase in business. Services: Were mixed, but most reported seeing a gradual increase on an annual basis over the last three years. For more information, visit www.beachfun.com.
DuPont gives $5 million to UD for laboratory
The University of Delaware has received a $5 million gift from DuPont to support the construction of the 197,000-squarefoot Interdisciplinary Science and Engineering Laboratory (ISE-Lab) on the University's Newark campus. In recognition of the company's support, an instructional wing of the new facility will be known as the "DuPont Science Learning Center."
Fir<tth State Heritage Park
18
Century Market Fair
Saturday, November 3 On The Green in Dover 302.739.9194 destateparks.com/marketfair Business Report | October 2012
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CHAMBER NEWS
Annual Sea Witch Halloween & Fiddler’s Festival The 23rd Annual Sea Witch Halloween & Fiddler's Festival returns on Oct. 26-28 to Rehoboth Beach. New this year An enhanced bandstand schedule - check out new acts on the Rehoboth Bandstand including Jimi Smooth & Hit Time, Neon Swing X-perience, and New Sweden. Kid's Dinosaur Safari - Young explorers will hunt for dinosaur eggs throughout downtown Rehoboth Beach. Once they’ve found all of the eggs, kids can use their treasure to barter for a handsome reward. Participants can pick up their explorer compass, safari hat and map on Sunday, Oct. 28 between 12:30 and 2:30 p.m. at the Bandstand. Cackle Contest - Cacklers will compete for best cackle by sounding off on the Bandstand on Sunday, Oct. 28 at 2:15 p.m. Winner will be determined by audience applause. Magic Shows & Monster Art – Monster Art will take place on Saturday, Oct. 27 and Sunday, Oct. 28 in the Grove Park Pavilions from 1 to 5 p.m. All artists will receive a participation ribbon. Artwork will be sent to U.S. troops overseas via Operation Gratitude; Jack Noel will perform magic. Artisan and Heritage Crafters - Artisan and Heritage Crafters Area will remain open an additional 3 hours on Sunday, closing at 6 p.m. Back by popular demand Barney of Mayberry - Be sure to be on your best behavior because Barney will be strolling around downtown Rehoboth. Woodland String Band – The mummers group returns to the Costume Parade and will be performing on the Boardwalk between Rehoboth and Wilmington Avenues at 2:30 p.m. Balloon twisting - Kids keep a look out for strolling balloon artist Wes Holly and his twisted balloon creations. Friday Kick Off There are no fees for the Friday activities; donations are appreciated. These are outdoor activities; limited parking available at Grove Park. Choo Choo Express Train Rides - Provided by Grand Rental Station, will be in Grove Park taking small children on a short ride
Business Report | October 2012
through the Park in train cars powered by a John Deere lawn mower. The train will run from 3 to 6 p.m. and is best for those 8 and under. Outdoor Movie in the Park - Bring your lawn chair, blanket, refreshments, and the entire family for a movie in the park. “The Smurfs” will begin at 6:30 p.m. in Grove Park. Costume Parade This year's costume parade will kick off at 11 a.m. on Saturday, Oct. 27. The parade will proceed east on Rehoboth Avenue, from the Convention Center towards the Bandstand. The parade will then continue on the Avenue westward, finishing at Village by the Sea. Rain date is Sunday, Oct. 28. Fiddler's Festival The Sea Witch Halloween & Fiddler’s Festival is Delaware’s Official State Fiddler’s Festival. Fiddlers and banjo players alike provide a full day of foot-stompin’ entertainment on Saturday, Oct. 27 from 1 to 6 p.m. at the Rehoboth Beach Convention Hall. There is an adult and children’s competition for best fiddle, blue grass, and banjo playing. Spats, entertainment & more Live entertainment is scheduled throughout the day at the Rehoboth Beach Bandstand on Saturday, Oct. 27 and Sunday, Oct. 28. This year’s entertainment includes Spooky Spats Family Show, The Funny Guy, Delaware Comedy Theatre, and more. Old Fashion Beach Games Fun for all ages; children are invited to participate in the Old Fashion Beach Games on the beach at Rehoboth Avenue on Saturday, Oct. 27 at 2:30 p.m. Games include Peanut on the Nose Race, Pumpkin Dash, Slippery Swords, Hula Twist Off, Dinosaur Hop, Beach Ball Roll Wacky Broom Tossing Contest All age based categories get a chance to toss their numbered broom on the beach, with the longest distance winning. Participants can’t wait to walk away with a ribbon, proclaiming them as an official “Sea Witch Broom Tosser.” The Broom Tossing Contest will be held at 3:30 p.m. on Saturday, Oct. 27. Sea Witch Hunt The hunt for the Sea Witch is on! Only those with both hunting skills and stamina
There will be fun for all ages at the annual Sea Witch Halloween & Fiddler’s Festival in Rehoboth Beach on Oct. 26-28.
need apply. The hunt begins at 1 p.m. on Saturday, Oct. 27 and ends at 5 p.m. Participants must check in with the official clue keeper and pick up a 100+ clue site location list. 5K Race & 1 Mile Fright Walk The Sea Witch 5K Fall Classic and 1 Mile Fright Walk begins at Grove Park at 9 a.m. on Sunday, Oct. 28; registration begins at 7:30 a.m. Many of the 500+ runners, including entire families, arrive in costume. Prizes are presented not only for time, but also for the best costumes. The Webfooters Walks Looking for a slower pace? Take part in the 1st State Webfooter Walks. Registration begins at 8 a.m., latest starting time is 2 p.m. Walks begin at the Henlopen Hotel. Best Costumed Dog Parade The Best Costumed Dog Contest is set for Sunday, Oct. 28. Dogs and owners will parade down the Boardwalk. Participants should be prepared for a 1 & 1/2 mile walk including line-up, parade and return to Rehoboth Avenue from Laurel Street exit. Registration begins at 2 p.m. The registration fee is $5 per dog. The parade begins at 3 p.m. Trick or Treating Trick or Treat with the Rehoboth Beach Downtown merchants on Saturday, Oct. 29 from 6:30 to 7:30 p.m. Visit www.beach-fun.com for complete program information.
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New SBA platform lets small businesses tell their stories Everyone has a story, and now the U.S. Small Business Administration is giving entrepreneurs a new online platform to share their stories and showcase their successful and thriving businesses. SBA has launched “Small Business Owners Speak,” an interactive platform featuring videos by entrepreneurs from across the country who have started or grown a business with the help of the SBA. The videos will be featured at www.sba.gov/stories. “I have the great privilege of meeting small business owners from across the country as I travel every week. But now, thanks to ‘Small Business Owners Speak,’ you can hear their stories, too,” said SBA Administrator Karen Mills. “This page will highlight the voices of successful small business owners who have started or grown a business thanks to help from the Small Business Administration.” The page features videos submitted during SBA’s 2012 National Small Business Week video contest. But to help reach out to more small business owners, SBA has opened “Small Business Owners Speak” to other entrepreneurs interested in submitting a video to be featured at www.sba. gov/stories. More information about the video submission process can be found on the same page.
Strategic Tax Planning Audit Services Profit Analysis
PROJECT OPPORTUNITY Monty Sayler, senior vice president Bank of America, presents a $1,000 check to Nina East, DiCarlo Precision Instrument and SACC Foundation Board President, for Project Opportunity 2012. This is the third consecutive year that the Bank of America has sponsored the foundation’s veterans entrepreneurship training program.
Fraud Protection Business Valuation Human Resource Consulting
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Business Report | October 2012
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2012 Superstars in Business winners The Delaware State Chamber of Commerce’s Small Business Alliance has selected the winners of the 2012 Marvin S. Gilman Superstars in Business Awards. The awards ceremony will take place Nov. 14, at a luncheon at the Hotel du Pont’s Gold Ballroom. The keynote speaker will be chef and restaurateur, Dan Butler. The Marvin S. Gilman Superstars in Business Award, named for one of Delaware’s leading small business entrepreneurs, honors businesses and non-profit corporations for their outstanding achievements and model approaches to business and management. The awards are presented to companies that have been in business for at least three years, are small businesses based on number of employees, and are members of the Delaware State Chamber of Commerce. Awards of Excellence are also granted to deserving companies. 2012 Superstars in Business Award Winners The Blood Bank of Delmarva (non-profit category) The Blood Bank of Delmarva is a nonprofit organization dedicated to providing blood and blood products to more than 16 hospitals in the Delmarva Peninsula region. Throughout the past 58 years, the Blood Bank of Delmarva has grown from a small group of business leaders into a strong
and capable network that serves more than 70,000 patients a year. With a strong cause and a supportive climate for their employees, the Blood Bank of Delmarva has served more than 1.3 million patients and counting. Blooming Boutiques LLC (1-24 employees category) In the six years since Blooming Boutiques first opened in August of 2006, the business has grown into seven stores dispersed throughout the Delaware beach region. Blooming Boutiques sells purses, bags, wallets and more to women of all ages state- and nation-wide. The shop has experienced no lapses in sales or customer satisfaction even in colder seasons, and has recently opened two new stores in the Milford area this past summer. Cover & Rossiter, P.A. (25-59 employees category) Cover & Rossiter has loyally provided accounting, audit, tax and financial planning services to its clients in Delaware for more than 70 years. Cover & Rossiter’s team is comprised of more than 30 experienced and professional employees who help the business thrive by maintaining a family-oriented and challenging work climate that attracts clients. Honored with The News Journal’s Top Workplaces award in August 2012, Cover
& Rossiter Co. know that happy and motivated employees leads to satisfied clients. Emory Hill Co. (60-150 employees category) Established in 1981, Emory Hill provides commercial brokerage, construction, property management and maintenance, as well as residential real estate sales to Delaware and the Mid-Atlantic region. Emory Hill began life as a real estate development company in Newark, but soon grew into construction management, design-build services and, since 1989, brokerage, property management and maintenance. The 2012 Awards of Excellence, presented to runners-up in each category, include exemplary businesses worthy of note. They are: Sunday Breakfast Mission (non-profit category), Unique Impressions, INC., (1-24 employees category), Community Bank Delaware (25-59 employees category), and Back to Basics Learning Dynamics, Inc. (60-150 employees category). To learn more about the Superstars in Business program, visit www.dscc.com/ superstarsinbusiness Register to attend the Superstars in Business Luncheon online at www.dscc. com, or call 302-655-7221 to request a registration form.
Dover Downs Hotel & Casino helps clean the world Dover Downs Hotel & Casino has partnered with Orlando-based social enterprise Clean the World (www.cleantheworld. org) to collect and recycle hotel soaps, shampoos, conditioners, lotions and gels to help fight the global spread of preventable diseases. The soaps collected by Dover Downs Hotel & Casino will be shipped to Clean the World for recycling and distribution to communities and countries in greatest need through the efforts of Clean the World Foundation, a 501 (c) (3) charitable organization. Clean the World is the largest global recycler of hotel amenities. In just three years of operation the charitable and philanthropic Clean the World Foundation has Business Report | October 2012
distributed more than 11 million bars of soap to children and families in the United States, Haiti and more than 55 countries worldwide. Dover Downs Hotel & Casino has a total of 500 rooms and is projected to provide nearly 45,000 bars of soap and bottled amenities – more than three tons – to Clean the World annually, which is enough to provide hygiene supplies and comfort for thousands of children and families worldwide each year. AAA Four Diamond rated Dover Downs Hotel & Casino is the largest hotel in Delaware and one of only five hotels in the state to participate in the Clean the World initiative. Dover Downs Hotel & Casino unveiled
in October 2011 its newest phase of their sustainability program, providing for the sorting of recyclable and non-recyclable materials (of approximately 192 tons annually). The program is reducing the company’s impact on the landfill by more than 50%. The company also recently completed the first step of the Green Concierge Certification Program, developed by Hospitality Green, New York, which provides a third–party audit for performancebased improvements. All of these efforts are coupled with an energy saving program that began in 2006 when they partnered with Seiberlich Trane to create and implement a companywide energy savings plan.
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Nanticoke Tribute Award winners announced Nanticoke Health Services has announced the recipients of the 8th Annual Nanticoke Tributes for Healthcare Leadership. Nanticoke Tributes awards individuals who have made significant contributions to the provision and improvement of healthcare in the communities of Western Sussex County. The awards will be presented at a dinner and reception on Thursday, Oct. 25 at Heritage Shores in Bridgeville. The Founders Award will be presented to Frank B. Calio, a lifelong resident of Laurel, for his lifetime of service and dedication to Nanticoke Health Services. Calio has served in a variety of roles throughout his life, including chairman of the board for Nanticoke Health Services and several committees within the hospital. He continues to help support the organization as well as the communities of Laurel and Seaford. The Charles C. Allen, Jr. Philanthropy Award is being presented to Jeffrey E. Banning. He is a past member of the Nanticoke Health Services Board of Directors and leads by example in his philanthropic contributions for the betterment of Seaford and surrounding communities. Banning’s philosophy is to serve those around you, helping those in need, and quietly inspiring others to follow suit. The Nanticoke Tributes will also recognize two new inductees into the Nanticoke Physicians Hall of Fame. This award recognizes and honors physicians who have served their communities with dedication and distinction. This year, Anthony M. Policastro, MD and Joseph A. Elliott, MD will be presented with the Hall of Fame Award. Dr. Elliott’s award will be presented posthumously to his family. The awards will be presented at a dinner on Oct. 25 from 6 to 9 p.m. at Heritage Shores in Bridgeville. Sponsorship opportunities are available, and tickets are $100. For more information, contact the Nanticoke Health Services Foundation at 629-6611, ext. 8945 or FioriC@nanticoke. org.
CeleBrate with the
SUPERSTARS in BuSineSS
Small Business, Great Big Event
YoU’RE INvITED Join us for the 2012 Marvin S. Gilman Superstars in Business Awards
Wednesday, November 14, 2012 11:15 am to 1:30 pm Hotel DuPont – Gold Ballroom Register online at www.dscc.com Keynote Speaker: Dan Butler, Chef/Owner, Piccolina Toscana For more information, visit www.dscc.com/superstarsinbusiness Sponsorships and advertising opportunities are available. Call (302) 576-6564 for details.
Business Report | October 2012
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People’s Place helps people of all ages find their path toward independence By Carol Kinsley A song in West Side Story begins, "There's a place for us, Somewhere a place for us..." It includes the line, "We'll find a new way of living." The song was about young lovers, but there are young — and not so young — people just as desperately seeking a place where they can get help, and there is such a place, the People's Place, headquartered in Milford. This hidden treasure began in 1972 and in the 40 years since has grown into the largest multi-service 501(c)(3) nonprofit organization that is dedicated to helping people find their path to growth and independence. Del Failing has been with the agency for
Business Report | October 2012
22 years and became executive director two years ago. "The People's Place began in 1972 as a volunteer organization to work with youth," Failing said. A drop-in center in those first years, it had been a grass roots effort by Delaware residents who were concerned about the lack of activities and programs for the youth of Milford. At first an all-volunteer organization, the People's Place received its first "pot" of government funding in 1976, Failing said. Organizers decided to incorporate and hire the first paid staff person. "This was the beginning of the counseling center, our flagship program," he explained. There are now four such centers: in Milford, Millsboro, Seaford
and Smyrna. The centers provide almost any type of outpatient mental help to children and adults, including individual and family therapy and medication management. The staff includes licensed therapists, social workers, psychologists, a nurse practitioner and a psychiatrist. The licensed mental health therapists specialize in depression, anxiety, eating disorders, post-traumatic stress disorder (PTSD) and behavioral problems. People's Place does charge for its services, Failing explained, but it accepts many types of insurance, Medicare and Medicaid. There is some limited funding for uninsured or underinsured. "We try not to turn anyone away, especially in these difficult economic times,"
HIDDEN TREASURE
he said. About 1978, he continued, the need to address domestic violence arose. "This was at a time when people did not talk about domestic violence," Failing said. "There was talk among board members: 'Do we really need to get into this?' but the argument was made, the board convinced and we opened our first safe house. Today that has grown, unfortunately, because of need. We opened two shelters, one in Kent and one in Sussex. Three years ago we opened a third dedicated to survivors who speak Spanish. That shelter (Abriendo Puertas) had existed under other management and we took it over in a merger." A "Turning Point" program was developed which offers classes for those who batter and therapy and support groups for survivors. It also works with children who grow up in the environment, Failing said. "Research shows those at-risk become victims or batters. They learn from their parents." Two domestic violence hotlines are in operation 24 hours a day where individuals can call anytime to get advice. For English, call 302-422-8058; for Spanish, call 302-7459874. People's Place also offers three family visitation centers where custodial and noncustodial parents can exchange children and visit onsite in a safe, supervised location. The centers, located in Milford, Georgetown and Dover, make it possible to avoid face-to-face confrontation, with parents entering through different doors to pick up or visit, Failing said. "These types of visits used to happen at McDonald's or a police station, neither of which is a good location (in cases of domestic violence.) The centers offer a level of safety for parents and children." Fifteen years ago, People's Place started a victim-offender mediation program. Trained volunteers mediate a variety of cases that traditionally would have gone to court but instead are diverted to this program. "Both parties must agree," Failing explained. "If so, we schedule a time with a trained, impartial mediator." The hope is that they can "work out an agreement that gets written and signed. It could include an apology, restitution or community service." He continued, "People's Place monitors the agreement. If restitution is involved, we collect from the offender and pass it on to the victim. We monitor hours of community service. We have a high success rate. We tend to have better completion and restitution rate than the courts, which we attribute to personal attention. "It's 'restorative justice.' Courts are about punishment. Our program is about bringing
people together and victims telling offenders the impact on them. That doesn't often happen in a courtroom. Hopefully the offender will express remorse and restore or pay forward." The program is available to children and adults. It prevents kids from getting deeper into the system, Failing said. People's Place operates three homes for youth. Two are group homes for children in legal trouble, offering a temporary home from arrest to the time of first arraignment, which diverts them from being locked up. "It provides a cooling off period," Failing said. The majority end up going home. The third home offers foster care for teenage girls. Through its Independent Living program, the organization also works with kids in foster care, staring at age 16 until age 21, "because those are tough years for anyone," Failing said. "There's nothing magical about turning 18." The program allows these young adults to live independently, helps get them on their feet with housing, employment and further education. People's Place manages a scholarship program targeted toward foster children.
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In 2009, People's Place took over a program in Dover called Whatcoat, a homeless shelter for men, women and families. The program now provides social services, transitional housing, and shelter for low-income individuals and families. A one-person program at People's Place offers veterans outreach, connecting veterans to benefits they have earned for serving their country, Failing said. The man who runs the program "wears many hats," he said, and covers all of Delaware from below the canal south. He offers transportation for medical care. If eligible for VA compensation, he can help vets with that. He helps widows get military burial for veterans in the family. He helps find housing and employment. In a new initiative People's Place is starting, two new people will be hired to work with homeless veterans and their families. "It is a sad commentary on society that we need (such a program)," Failing said. "The words 'homeless' and 'vet' shouldn't be used in the same sentence." For more information on People's Place, visit peoplesplace2.com or call 302-422-8033.
Business Report | October 2012
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The physicians of Nanticoke Cardiology, PA along with the Cardiology Team at Nanticoke Memorial Hospital celebrate the opening of the hospital’s new catheterization lab.
Nanticoke Memorial Hospital to expand Cardiology Services A huge step forward for Nanticoke and for the residents of western Sussex County
W
ould it surprise you to learn that, according to the Centers for Disease Control, 42% of adults in Sussex County have high blood cholesterol? High cholesterol is a major risk factor for heart disease and the higher your cholesterol the greater your risk for a heart attack. Each year we lose more than 350 of our family, friends and neighbors in Sussex County alone to a heart attack. “Heart disease includes a variety of diseases affecting the heart and is a leading cause of death in the U.S. as well as Sussex County,” says Dr. Ivan Pena, interventional Business Report | October 2012
cardiologist with Nanticoke Cardiology, PA in Seaford. “During a heart attack, the time it takes for a patient to receive treatment is very important. The sooner we can diagnose a patient and open up blocked arteries, the better the chances the patient has for recovery.” That’s why providing an around the clock interventional cardiology service is so important to the residents in western Sussex County. Prior to 2009, patients in the area having blockages had to travel 30 minutes or more to receive care. With the arrival of Dr. Pena to the community in 2009, Nanticoke expanded
its cardiac catheterization services to include interventional cardiology procedures. But, even after opening the interventional cardiology program at Nanticoke, having only one lab meant having one physician treating one interventional patient at one time. Now, Nanticoke is expanding cardiology services again. This expansion began with the opening of the second cardiac catheterization lab this past June and also includes the addition of a second interventional cardiologist this fall, meaning very soon Nanticoke Memorial Hospital will be able to provide 24/7 interventional cardiology services to the
COVER STORY
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From left, Dr. Gabriel Sardi, new interventional cardiologist, and Dr. Ivan Pena, current interventional cardiologist, both with Nanticoke Cardiology, PA, in the new state of the art catheterization lab at Nanticoke Memorial Hospital. Photos by Steve Theis
community. “All the hard work of our physicians and our entire cardiology team is finally becoming a reality. The addition of Dr. Gabriel Sardi, a second interventional cardiologist joining Nanticoke Cardiology, means that the hospital should not have to again divert patients because a cath lab or a physician isn’t available. This is a huge step forward for Nanticoke and for the residents of western Sussex County. We thank everyone who has supported this project,” said Steven A. Rose, president and CEO of Nanticoke Health Services.
Nanticoke Memorial Hospital provides patients access to the latest imaging system available from Toshiba America Medical Systems. “When it comes to interventional procedures, it is very important that the imaging system provides an outstanding image to give the cardiologist the best possible view of the heart,” says Dr. Sardi. “Working with an excellent team in an excellent hospital cath lab is one of the reasons why I chose Nanticoke Cardiology and Nanticoke Memorial Hospital. I know that my working in the Seaford community will posi-
tively impact the lives of many people.” Interventional cardiology is a medical specialty that treats heart disease by diagnosing and treating the mechanical function of the heart including performing procedures like angioplasty (inserting a tiny balloon through a catheter that is inflated to clear blockages) and stenting (inserting a small wire mesh tube to open blocked arteries), allowing blood to again flow freely and the heart to function more efficiently. For more information about cardiology services at Nanticoke Memorial Hospital, visit www.nanticoke.org or call 629-6611.
Business Report | October 2012
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It’s about quality of life at Delaware Hospice By Carol Kinsley When a loved one is terminally ill, that's a lot to deal with — emotionally, physically, even financially. You want to provide comfort and peace, yet you yourself may be in turmoil. There is help available through Delaware Hospice. Delaware Hospice provides support for the patient and the family. It offers options, including a new, 16-bed, in-patient hospice center in Milford. You may not think about hospice until the very end of a terminal illness, but support is available much sooner. Call 856-7717 or 800-838-9800 or visit delawarehospice.org to find out what is available. When is the appropriate time to call? Judi Tulak, associate director home care for Sussex County, said, "It's always sooner than you would think. If you've made the decision that it's about quality of life, rather than curative treatment, it's time to call Delaware Hospice." As soon as you are ready, Tulak said, "we come meet, discuss, listen and explain the choices. Then we decide whether the situation is appropriate and the patient meets our criteria or whether another program in the community might be more helpful." Hospice comforts patients through pain and symptom management as well as emotional and spiritual encouragement. Delaware Hospice professionals work with families, nursing homes and assisted living facilities to coordinate care as well as to provide medicine, equipment and supplies. Delaware Hospice’s care team includes the medical director, who consults with the patient's primary physician, oversees the care plan and may serve as attending physician if necessary. Registered nurses manage the individual's care plan and provide education to caregivers. There's always a nurse on call, so that if, in the middle of the night things suddenly seem worse, Tulak said, "we can respond to those needs with a visit, not a phone call." Certified Nursing Assistants provide personal care such as bathing and dressing to patients and educate caregivers. Social workers provide emotional support, assistance with decisions and help with financial concerns. The chaplain offers spiritual direction and
Business Report | October 2012
A patient, caregiver and Delaware Hospice nurse
This year’s Camp New Hope
prayer. Volunteers offer companionship and encouragement. Bereavement counselors provide grief support for a year following death. There are also support groups, one-on-one counseling workshops and seminars to deal with bereavement. New Hope Program, established by Delaware Hospice in 1991, is designed for children ages 6 to 17 who are coping with the death of a loved one. In addition to groups, workshops and counseling, children and teens may attend Camp New Hope, a four-day summer day camp where they interact with other
children who have experienced loss. The Delaware Hospice Center opened its doors in 2008 in Milford. It is specifically designed for patients who temporarily require a higher level of specialized care. The stateof-the-art facility offers this care in a spacious, tranquil, home-like environment, with unlimited visiting hours. This new facility also houses the new home care offices for Sussex County. Delaware Hospice has changed dramatically since its founding 30 years ago, said Susan Lloyd, president and CEO. But there's still a need for education, to make people aware of
FEATURE STORY what's available. "When I first started, 25 years ago, Kent and Sussex had only a handful of families we were serving. Now there are hundreds every year," Lloyd said. Statewide, Delaware Hospice has provided care and support to more than 41,500 patients and their families since 1982. Delaware Hospice is the largest and only licensed, nonprofit, community-based hospice serving Delaware and parts of Pennsylvania. Lloyd noted that most of the individuals being helped in the beginning were cancer patients. Hospice has expanded to include anyone facing end-of-life. Delaware Hospice launched its Transitions Program to help those who are not appropriate for hospice, but who are struggling with a serious illness. Illnesses such as heart disease, stroke, Alzheimer's and so forth slowly decrease an individual's ability to live life to its fullest. Illness can drain your energy and spirit and prevent you from managing even basic needs. Family members are often overwhelmed as they attempt to juggle new responsibilities and their own lives. Transitions, a non-medical program, can help families cope. A website, www.seriousillness.org, offers tips on handling medical and physical aspects of care, discussions on emotional and spiritual issues and information about legal and financial decisions, as well as a list of other programs that offer services and support. Tulak, too, mentioned changes since she joined Delaware Hospice in 1984. "We're much more technology savvy now. Health care is evolving; everyone in health care is looking at different avenues for providing care. Insurance companies are looking at cost, and the government is too." (Tulak explained there is no charge to the patient for hospice care, but bills are sent to Medicare or Medicaid.) "We are looking at doing it better, more efficiently, more effectively, many times with high tech. "But we still hold hands. That's very important. We can use all the technology in the world, but sometimes the best thing is to look in someone's eyes and say, 'What can we do to help you?' and we hold their hand." Delaware Hospice has a network of 900 volunteers. Sussex County Volunteer Coordinator Mary Costello said, "The organization is successful because of the volunteers." The lower county has 350 volunteers â&#x20AC;&#x201D; not enough, she said. More are needed, especially on the western side of Sussex County. A new Vet-to-Vet program offers special training for veterans and matches them with patients who are veterans. "They have a special camaraderie," Costello said. Volunteers help patients and their families by sitting as companions, running errands or providing transportation. In the center they
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The Delaware Hospice Center
give support, provide respite (sit with the patient while the family is busy), do clerical work or make check-in telephone calls. Volunteers also help with fund-raising. Anyone interested in volunteering may call Costello at 856-7717. A background check is done for all who have contact with patients. Volunteers get extensive training in all the background hospice services. "We talk individually after that," Costello said. "We work to get a good match in expertise, willingness and our needs." Contributions are also welcome. "The rea-
Risk Control
Captives
son we are able not to charge is because people who have gone before have given contributions to allow someone else to have the same service they had." Contributions may be sent to the Development Office, Delaware Hospice Center, 100 Patriot's Way, Milford, DE 19963. Costello said, "We find our patients and families give us more more than we ever give them. It comes down to what are the important things in life. "We at Delaware Hospice canâ&#x20AC;&#x2122;t change things, but we can make them easier."
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Business Report | October 2012
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HEALTH REPORT Women’s Center to receive proceeds from campaign
Jeffrey M. Fried, FACHE, president & CEO, Beebe Medical Center, Connie Bushey, director, Margaret H. Rollins School of Nursing at Beebe Medical Center, Paul H. Mylander, chairman, Board of Directors, Beebe Medical Foundation with the new Nursing Education Campaign sign in front of Beebe Medical Center.
Campaign works to expand School of Nursing Beebe Medical Foundation has less than $785,000 left to raise to meet its fundraising goal of $8 million for the Nursing Education Campaign to expand the Margaret H. Rollins School of Nursing at Beebe Medical Center. Today, the school is housed in an antiquated building with space to enroll a maximum of 30 students each year. The expanded school will allow the number of enrolled students to double to 60, and it will allow the latest in educational technologies such as patient simulators. Construction plans include demolishing an existing 48-year-old, 2-story dormitory building and replacing it with a 3-story, 18,000-square-foot-building that will house modern classrooms and clinical laboratories. The main school building and its faculty offices and library will be renovated. Seminar rooms will be added and the library will be renovated and updated. The latest in educational technologies, such as human patient simulators programmed to express vital signs Business Report | October 2012
and responses to interventions and treatments, will be installed. Construction is expected to start later this year. The Nursing Education Campaign, chaired by Foundation Board Member Alex Pires is still accepting contributions to complete the $8 million goal. Donations may be sent to Beebe Medical Foundation at 902 Savannah Rd., Lewes, DE, 19958, or by calling the office at 302-644-2900. In June 2011, the Beebe Medical Center Board of Directors agreed to rename the school of nursing in honor of Margaret H. Rollins, a Lewes native now residing in Atlanta, Ga. Randall and Margaret Rollins gave a $3 million gift to the school through their Ma-Ran Foundation. This gift, the largest ever received by the foundation, allowed the medical center to proceed with construction plans in a single phase instead of the original two plan phase and therefore save over $1 million in construction costs.
Pink is a bold color so significant that women everywhere know what it stands for immediately - it stands for hope! This fall, Tanger is offering its shoppers a way to join in the fight against breast cancer with their annual PinkSTYLE campaign. From Sept. 12 to Oct. 25, the 19th Annual Tanger PinkSTYLE campaign will take place at the Tanger Outlet Center in Ocean City, Md. As part of Tanger’s fundraising efforts, shoppers will be able to purchase Pink Cards for a $1 donation each. Each Pink Card provides shoppers with a 25 percent discount on a single item at participating stores located at Tanger Outlets in Ocean City. Proceeds from Pink Card sales will be donated to the Eunice Q. Sorin Women’s Diagnostic Center at Atlantic General Hospital in Berlin, Md., and The Breast Cancer Research Foundation. Money raised through the sale of Pink Cards is donated locally through the Stanley K. Tanger Breast Cancer Fund to the Eunice Q. Sorin Women’s Diagnostic Center for education and mammograms for patients unable to pay for the preventive screening. Pink Cards will be available for purchase at the Eunice Q. Sorin Women’s Diagnostic Center, area businesses, select community events and at the Tanger Outlets in Ocean City. Customers can also purchase as many Pink Cards as they would like at Tanger Shopper Services Center or online at www.tangeroutlet.com.
Bayhealth recruits veterans
Discipline. A strong work ethic. A team attitude. Those are just a few of the attributes which make military veterans outstanding employees when they return to civilian life. And those are just a few of the reasons why Bayhealth is renewing its efforts to recruit veterans. Two events, held in August and sponsored by Delaware’s congressional delegation, gave vets the opportunity to meet and mingle with Bayhealth and other employers representing banking, law enforcement, and a wide range of other industries.
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Alejandro Creative director Robotic lung surgery at 48 Back to pluckin’ three days later
Thanks to a da Vinci® robotic procedure, lung cancer patients have a new surgical option. The most effective, least invasive surgical treatment available today is offered at Bayhealth—including lung cancer surgery. Our experienced surgeons perform the most complex and delicate procedures through incisions just millimeters in length using the da Vinci Surgical System. The result? Less pain, less scarring, less time in the hospital and a faster return to normal activities. If you’re facing surgery for lung cancer, explore the possibility of robotic surgery with us. Learn more at bayhealth.org/robotics.
KENT GENERAL | MILFORD MEMORIAL | www.bayhealth.org
Business Report | October 2012
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Radiologist destroys liver cancer through procedure It is not unusual for a radiologist in a major, medical research center to use imagingguided, radiofrequency technology to destroy a liver cancer without the need for surgery. The procedure takes a skilled radiologist, a consulting surgical oncologist, an experienced team of interventional radiology technologists, and highly specialized medical equipment. So, when Beebe Medical Center radiologist Michael Ramjattansingh, MD, recently destroyed a cancerous tumor in the liver of a local patient working in the interventional radiology lab at the hospital and without a surgeon’s touch, a sense of accomplishment spread amongst those at Beebe who treat cancer patients. “This is a huge accomplishment and revolutionizes the way we at Beebe take care of patients with tumors of the liver and biliary system,” says surgical oncologist James E. Spellman, MD, of the Division of Surgical Oncology at Beebe Physician Network. “It
allows us to continually expand the medical treatment options for cancer and to improve the care that we bring to this community.” Surgically removing cancers of the liver is one of the many complex cancer surgical procedures that Dr. Spellman and surgical oncologist Chia-Chi Wang, DO, perform at Beebe Medical Center. Dr. Ramjattansingh, a skilled radiologist, is experienced in interventional radiology procedures, as well as reading and assessing the variety of images taken at the hospital. He has performed imaging-guided radiofrequency ablations of cancers in the operating room. In those situations, the surgeons were operating and the patients were under general anesthesia and surgically open, with their internal organs exposed. But this recent procedure was different. Surgical oncologist Dr. Wang had determined that the patient was not a candidate for surgery, even though the cancerous tumor needed
to be removed from the liver. The patient had serious breathing problems and other health complications that made it a considerable risk for general anesthesia to be used. Dr. Ramjattansingh and Beebe’s interventional radiology team had been educated in the latest radiofrequency ablation system, which would allow the nonsurgical procedure to be performed with a local pain killer, much like what is used in a dental office for a routine procedure. “The patient was able to talk to me throughout the procedure,” Dr. Ramjattansingh recalled. “I wanted to make sure that he was comfortable. I told him exactly what to expect. He had no pain and went home the next day.” Beebe Medical Center continues to grow the minimally invasive procedures it offers the community. These procedures, as well as the minimally invasive surgeries, generally have shown to improve patient outcomes.
Bayhealth names new vice president Bayhealth announces the addition of Shana D. Ross, MSHR, MBA, to vice president, human resources. In this role, Ross joins the Bayhealth executive team, providing leadership in recruiting, developing, engaging, rewarding and retaining a highly qualified, patientfocused workforce. She will also focus on processes and programs to enhance employee commitment and engageRoss ment and promote a strong work/life balance and a culture of safety. In addition to human resources, Ross is responsible for Bayhealth’s Early Learning & Child Care Center. Ross joins Bayhealth from Adventist Midwest Health in Hinsdale, Ill., where she served as the director, human resources & talent management since 2007. She received her MBA and her MS in human resources management from the University of Maryland, and her BS in political science from Virginia State University. Business Report | October 2012
27 Hall receives Award
Patti Hall, RN, a nursing supervisor at Beebe Medical Center, has been honored with the “You make a Difference” Award for August. Patti is one of six nursing supervisors who make sure that 24 hours a day, seven days a week, patient care operations run smoothly as they are adequately supported by the nursing staff. Nurse supervisors coordinate with charge nurses in the Emergency Hall Department and on the floors to find rooms for the patients, to make sure that units are staffed with nurses, and to solve problems. Patti joined Beebe Medical Center 12 years ago, starting on the Medical-Surgical unit on the third floor. She has been a nursing supervisor for four years. She is known amongst the staff for her strong work ethic and willingness to go above and beyond her role. She truly makes a difference each and every day at Beebe.
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Bayhealth appoints director
Bayhealth has appointed Effie Elliott, PT, DPT, as its new director of Rehabilitation Services. In this newly created position, Elliott will oversee acute care and outpatient services for Physical, Occupational and Speech Therapies at both Bayhealth Kent General and Bayhealth Milford Memorial. Effie Elliott began her Bayhealth career 22 years ago when she Elliott joined Kent General Hospital as a staff physical therapist. Elliott was promoted to manager of Physical and Occupational Therapy for Bayhealth Kent General in 2005. She earned her bachelor of science from the University of Maryland and received her doctorate of physical therapy from the University of Montana.
In T o u c
Business Report | October 2012
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Group donates proceeds to Cancer Care Center The Seaford Ladies Nine Hole Golf Association recently held a “Pretty In Pink” cancer fundraiser which included a dinner, fashion show, Live/Silent/Chinese auctions, and golf tournament. Proceeds totaled $17,000 and were donated to Nanticoke Cancer Care Services to assist patients with transportation costs. Patients often find it difficult to travel to and from appointments. Some live alone, do not have family in the surrounding area, or are not able to operate a vehicle and cannot afford public transportation. Proceeds from “Pretty In Pink” will help offset these costs for these patients. Nanticoke Cancer Care Services recently affiliated with the Tunnell Cancer Center to provide comprehensive medical and radiation oncology services in Western Sussex County. In addition, the affiliation will expand support services to patients and provide access to clinical trials in Seaford.
The Seaford Ladies Nine Hole Golf Association recently held a “Pretty In Pink” cancer fundraiser raising $17,000 to benefit transportation services for Nanticoke Cancer Care Services patients.
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GUEST COLUMN
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Another year of transition in health-care reform By Brian Stratton, CPA Now that the U.S. Supreme Court has upheld virtually all of the provisions of the 2010 Affordable Care Act (ACA), and ruled that the penalty portion of the controversial “individual mandate” is actually a tax, we are starting to see significant changes in the way individuals and businesses approach healthcare issues. And the changes will keep on coming, from now through 2014. That is, unless Mitt Romney is elected president on November 6 and the Republicans take control of both houses of Congress. Should that occur, the Republicans’ first order of business after Romney’s inauguration would be an attempt to repeal most, if not all, of the new health-care law. Two of the law’s requirements — a ban on denying insurance based on pre-existing conditions and inclusion of children under age 26 on their parents’ policies — appear to have broad support and could well survive any repeal effort. With multiple changes being phased in now, the best approach for business leaders, even those who are not fond of the new law, is to become familiar with its provisions and assume that implementation will continue on schedule. Two essential components to health-care reform are the individual mandate and the employer mandate. The individual mandate, despite its name, can be relevant to owners of small businesses, especially sole proprietors and those who have only a handful of employees and do not offer them health insurance. The individual mandate, which takes effect in 2014, requires that most U.S. citizens maintain essential health coverage for themselves and their dependents. This can be insurance provided through employers or purchased through competitive state-based “insurance exchanges” that will become operational in 2014. Failure to maintain insurance will result in a penalty (this is what the Supreme Court decided is a “tax”) of $95 per adult in 2014, $325 in 2015, $695 in 2016 and an inflationadjusted amount in later years. The penalty for a dependent child is one-half the adult amount, and there are maximum limits for family units. For low- and moderate-income individuals
and families, a system of tax credits will offset the cost of purchasing the required insurance. Credits will be available to individuals and families with earnings up to 400 percent of the federal poverty level — $45,000 for an individual and $99,000 for a family of four this year. The ACA’s employer mandate and its overall impact on businesses that have about 50 employees will raise some interesting issues when the mandate takes effect in 2014. The employer mandate states that businesses with 50 or more fulltime-equivalent employees are subject to an “assessable payment” — in other words, a tax — if any of their employees receives a tax credit or cost reduction because the employer fails to provide affordable minimum insurance coverage. Depending on the employee’s situation, the assessment is either $2,000 or $3,000, and it cannot be written off as a deduction on the business’s tax return. This penalty provides a powerful incentive for businesses with more than 50 employees to provide them with health insurance. Not offering insurance would not only subject the employer to the penalties, but it would likely have a negative impact on the morale of employees, who would have to find their own insurance to avoid being subjected to the penalties under the individual mandate. But what about the business that has just about 50 employees, a few more or a few less? If a business has more than 50 employees and does not currently offer health insurance, it will incur a new cost — for insurance or a penalty — no matter what it does. The additional expense could impact employees because it might affect funds available for pay raises. Or the owner might consider another option: reducing the number of employees to below 50 to avoid having to comply with ACA requirements. Some executives might determine that investing in technology or other capital improvements might improve efficiency, permitting a reduction in payroll and savings on health insurance. Prospering businesses with nearly 50 employees could face an equally difficult decision — will revenue from increased sales be offset by the additional health insurance costs (or penalties) incurred when payroll tops 50?
Both scenarios are interesting, as they demonstrate the possibility that payroll cuts or slowed employment growth could become unintended consequences of expanded health care. While the implications of the individual and employer mandates won’t be seen for more than a year, employers and employees are starting to see some new paperwork associated with the ACA. For many businesses, the fourth quarter is when employees select their health insurance coverage for the coming year. As of Sept. 23, employers are required to provide anyone eligible for coverage with a six-page Summary of Benefits and Coverage (SBC) form for each plan offered to employees. After employees choose their plan, they receive a second version of the SBC, called a “final form,” which contains only information relevant to the plans they have selected. Employers should check with their health insurance providers to coordinate preparation and distribution of the SBC forms. Employees who have not received SBC forms yet should request a copy immediately. The law requires that they receive the SBC within seven days of making a request. A second paperwork change will be noticed in late January with the distribution of W-2 forms for the 2012 tax year. Although the value of employee benefits is not taxable, employers are required to include the cost of health insurance coverage on this year’s W-2 forms. The federal government says that including this information will improve transparency and give employees a greater understanding of benefit costs. Presumably inclusion of this information should also give the government more accurate data on the cost of health care. 2013 will be another year of transition in health-care reform. As change continues, employers and employees should take the time to learn more about how the new law will work. About the author Brian Stratton, CPA, is a director with Horty & Horty, P.A., a Delaware accounting firm with offices in Dover and Wilmington.
Business Report | October 2012
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BUSINESS LICENSES Bethany Beach Dennis Janssen Electric; 851 Garfield Pkwy., Bethany Beach; contractor-residential Bridgeville Escobar, Teodoro, Team Exteriors, 11422 1st St., Bridgeville; contractor-residential Western Sussex Animal Hospital I; 16487 Sussex Hwy., Bridgeville; professional and/or personal services Camden A Nice Guy Powerwash & Home Repair LlC; 64 Lone Tree Dr., Camden; contractor-residential Badan LLC, Hylton Market; 4 E. Camden Wyoming Ave., Camden; retailer-petroleum products/various products/tobacco products retailer Diaz, Kimberly Michele, En Pointe Studio; 23 Cochran Ln., Ste. 4, Camden; personal servicesdance school Dover Allen, Tanya, Photo Lady Photography; 317 Northdown Dr., Dover; photographer Anderson’s Autoglass; 605 N. Governors Ave., Dover; professional and/or personal services ATI Holdings LLC, ATI Physical Therapy; 283 N. Dupont Hwy., Ste. E, Dover; professional services-physical therapist Asubike, Vzoma O., Asden Oil LLC, National Corporate Research; 615 S. Dupont Hwy., Dover; reconciliation purpose code BK Catering LLC; 16 Front St., Dover; retailer-food (except restaurant) BHP Industries Inc.; 155 N. Dupont Hwy., Ste. 1, Dover; finance or small loan agency BK Fordography; 4 Westover Dr., Dover; photographer Blakes, David, David Blakes Handy Hands; 32 Harmony Ln., Dover; contractor-residential Cheswold Laundromat; 52 Holly Oak Ln., Ste. 4, Dover; personal services-laundry operator Class Act Cleaning Service, Lora’s Bohemian Treasures, 848 Townsend Blvd., Dover; retailervarious products Dazsling Designs; 281 Norton Cir., Dover; retailer-dry goods & apparel Electric Beach Tanning Co. LLC; 650 S. Bay Rd., Ste. 11, Dover; professional and/or personal services EMU Kid Care LLC; 48 Barkley Ct., Dover; professional and/or personal services-unclassified Esembeit, Backup My Info; 214 Shadybrook Dr., Dover; professional and/or personal services Fluttersbye Designs; 106 Katrina Way, Apt. 101, Dover; retailer-dry goods & apparel Frieson, Sandra Lee, Adonal Childcare; 228 Greenwich Dr., Dover; professional and/or personal services-unclassified Business Report | October 2012
Gags and Games Inc.; 1165 N. Dupont Hwy., Ste. 3, Dover; retailer-florist Gourmet Delights; 49 W. Inner Circ., Dover; retailer-restaurant Grace Property SErvices LLC; 34 Queen Anne Ct., Dover; professional and/or personal services HBG Finest Carpet Cleaning; 621 William St., Dover; professional and/or personal services HR Consulting; 230 Richard Bassett Rd., Dover; professional and/or personal services Integrity Tires; 1502 E. Lebanon Rd., Dover; reconciliation purpose code Ivan Edmunds LLC; 809 Woodcrest Dr., Dover; professional and/or personal services Johnson Stennis, Johnson Cleaning Business; 38 Heatherfield Way, Dovrer; professional and/or personal services-unclassified Leipsic General Store/Deli LLC; 394 Denny St., Dover; retailer-tobacco Lewis, Aaron A., America Anywhere; 141 Tammie Dr., Dover; retailer-catalogue & mail order house Limitless Boundaries, Architectural & Interior Design; 71 Grand Oaks Dr., Dover; professional and/or personal services Melson, Ruth Ann, Melson Research; 35 E. Huntington Cir., Dover; professional and/or personal services Millers Pole Bldg. & Sppls. LLC; 908 Victory Chapel Rd., Dover; contractor-residential Oriental Spanish Food Mart LLC; 1152 S. Bay Rd. #3, Dover; retailer-food (except restaurant) Quick, Jodi L., JL Quick Photography; 104 Quail Hollow Dr., Dover; photographer R&C Janitorial Services LLC; 199 Pine Cone Dr., Dover; professional and/or personal servicesunclassified Schroeck, Nancy, Fibromyalgia Resource Center; 154 S. State St., Dover; professional and/ or personal services-unclassified Short, Lisa C., Shorty’s Choppers; 641 Chestnut Grove Rd., Dover; personal servicemotor vehicle service Vicks, Donna, Cyber-Scribe; 502 Roberta Ave., Dover; professional and/or personal services Wall-To-Wall Electronics; 127 Parkers Dr., Dover; contractor-residential Winner Dover LLC; 591 S. Dupont Hwy., Dover; wholesaler-transportation equipment/ motor vehicle dealer Georgetown Bunting, Jr., Donald L., Just a Tadd; 26433 Zoar Rd., Georgetown; professional and/or personal services-unclassified Chance Entertainment LLC, Chance Entertainments; 24657 Hollis Rd., Georgetown; professional and/or personal services-unclassified
Conaway, Gwendolyn; 21184 Huckleberry Ln., Georgetown; professional and/or personal services-unclassified Moore, Ketanya Shynette, Drama 4 Kidz; 201 N. King St., Georgetown; professional and/or personal services-unclassified Greenwood Bradley’s Painting LLC, G&E Construction; 9518 Shawnee Rd., Greenwood; contractorresidential Hamm’s Automotive and Tire Center; 9335 Beach Hwy., Greenwood; personal service-motor vehicle Yoder’s Books; 10173 Woodyard Rd., Greenwood; retailer-various products Harrington Jenkins, Emmanuel MD; 505 Shaw Ave., Harrington; professional and/or personal services Project Masters LLC; 221 Delaware AVe., Harrington; contractor-residential/wholesaler-any products Stella; 1183 Drapers Corner Rd., Harrington; retailer-various products Laurel Black Top Plus LLC; 35443 Dannys Dr., Laurel; contractor-residential Divas W/P HD; 611 W. 7th St., Laurel; personal services-beautician Dynamic Therapy Services LLC; 400 S. Central Ave., Laurel; professional and/or personal services Fields, Brenda; 104 Short Ave., Laurel; taxicab/bus driver First Stop Inc.; 104 West St., Ste. C, Laurel; retailer-various products Miller, Laura, All That Glitters; 30998 Sussex Hwy., Laurel; personal services-manicurist Rivera, Erlin I., 205 W. 7th St., Laurel; reconciliation purpose code Wilkerson Fleet Services Inc.; 321 E. 6th St., Laurel; drayperson/mover Lewes Ament, Ryan; 17601 Coastal Hwy., Lewes; personal services-barber Bird Shacks; 35589 Peregrine Rd., Lewes; retailer-various products Bradham, Casey L., Casey’s Creations; 19576 Beaver Dam Rd., Lewes; retailer-food (except restaurant) CC Rider Trucking LLC; 34697 Jiffy Way Unit 2, Lewes; drayperson/mover Design & Display by Lynetter; 18515 Seashell Blvd., Lewes; professional and/or personal services Forestieri, Sr., John A., JF Landscapes; 16885 Devon Rd., Lewes; professional and/or personal services-unclassified
31 Harrell, Tracey W., Beach Designs; 17378 Taramino Pl., Lewes; wholesaler-any products Kremer, Susan S.; 101 Gosling Creek Rd., Lewes; professional and/or personal services Magoon, Shaun L., Beach Home Solutions; 16898 Ketch Ct., Lewes; contractor-residential McDonald, Joseph J., New Wave Mobile Detail; 23293 Horse Island Rd., Lewes; professional and/or personal services-unclassified Nally, Maryanne; 23413 Woods Dr., Lewes; direct care worker Schultz, Mary E.; 7 Blue Bird St., Lewes; personal services-seamstress/tailer Shaw Do LLC; 22905 Magnolia Dr., Lewes; reconciliation purpose code Touch of Italy Baker LLC; 3323 E. Chesapeake St., Lewes; retailer-food (except restaurant) VS Service Center; 34696 Jiffy Way Unit C, Lewes; personal service-motor vehicle service Wilkerson, Hyeon Jin, Honey Alterations; 313 W. 4th St., Lewes; professional and/or personal services-unclassified Milford Brooks, Deborah A.; 5101 Big Stone Beach Rd., Milford; retailer-restaurant Hutson, Wanda, Anna Salon; 2 Brandywine Rd., Milford; personal services-beautician Lewes Gifts LLC, Milford Gifts; 40-42 N. Walnut St., Milford; retailer-dry goods & apparel Redners Markets Inc., Redners Warehouse Market; 28253 Lexus Dr., Milford; retailer-grocery supermarket Sweet Sunshine; 319 SE 2nd St., Milford; professional and/or personal services-unclassified Tactical Repair & Installation; 17 E. Clarke St., Milford; personal services-general repairperson Valenzuela, Cheryl, Grow USA Press; 503 Gilcrest St., Milford; professional and/or personal services Vezmar, Kristina L.; 277 Wisteria Dr., Milford; professional and/or personal services
24829 Magnolia Cir., Millsboro; professional and/ or personal services S&S Electric; 30015 Eagle Point Dr., Millsboro; contractor-residential Tunnell, Cornelius N., Go Getters Cars/Trucks & Boats Detailing; 27774 Chris Dr., Millsboro; professional and/or personal services-unclassified Seaford ATI Holdings LLC; ATI Physical Therapy; 22830-22832 Sussex Hwy., Seaford; professional services-physical therapist Baynard, Guy D., Baynard & Sons Construction; 303 Market St., Seaford; reconciliation purpose code
Boyd, Robin; 104 Clearbrooke Blvd., Seaford; retailer-transient Daniel, Robert N. II, RND II LLC; 21283 Atlanta Rd., Seaford; reconciliation purpose code Gaull, Adam, AKN Construction; 601 N. Porter St., Seaford; contractor-residential Kirk S. Tull Jr., Tull Builders LLC; 11350 Little Creek Ln., Seaford; contractor-residential Palermo, Frank J., Palermo Hauling & Delivery; 9 E. 2nd St., Seaford; drayperson/mover
Mon.-Sat. 9 am - 9 pm â&#x20AC;˘ Sunday 10 am - 5 pm
Concord Pet Food & Supplies Concord Pike Shoppes of Red Mill Peoples Plaza Hockessin Suburban Plaza Shoppes of Graylyn Chestnut Run
302-478-8966 302-737-8982 302-836-5787 302-234-9112 302-368-2959 302-477-1995 302-995-2255
Middletown Crossing Community Plaza Aston, PA Edgehill s/c, Dover West Chester, PA Rehoboth Fox Run
302-376-1616 302-324-0502 610-364-1100 302-672-9494 610-701-9111 302-226-2300 302-838-4300
Elkton Milford New London Thornbury Smyrna, DE Seaford, DE Logan Township, NJ
410-398-5554 302-424-8373 610-869-8838 610-399-0124 302-653-1515 302-628-1001 856-467-0022
Millsboro ATP Fitness LLC; 28595 Dupont Blvd., Unit 2, Millsboro; retailer-various products Chorman, Dennis A., Dennis Lawn Care; 28118 Washington St. Ext., Millsboro; professional and/or personal services-unclassified Dynamic Therapeutics Inc., Back to Action Chiropractic; 28467 Dupont Blvd., Unit 1, Millsboro; professional services-chiropractor Ginebra, Frank Alejandro Juvier, Frank Transportation; 30993 Crepe Myrtle Dr., Unit 121, Millsboro; drayperson/mover Harmon, Keith D., Harmon Home Services LLC; 24897 Doe Bridge Ln., MIllsboro; professional and/or personal services-unclassified Kevin Smith Carpentry LLC; 34838 Pear Tree Rd., Millsboro; contractor-residential Make CNC; 34556 Stem St., Millsboro; retailer-various products Montzalias, Michael LLoyd, D&M Surplus; 23114 Pine Run, Millsboro; retailer-various products Ripkin, Frank L., Rip Fox Trot Consulting; Business Report | October 2012
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BUSINESS DIRECTORY ACCOUNTING Horty & Horty, P.A. Doug Phillips, CPA, Cr.FA 302-730-4560 cpainfo@horty.com 3702 N. DuPont Hwy. Dover, DE 19901 ADVERTISING Morning Star Business Report Bryant Richardson 302-629-9788 302-629-9243 fax www.msbusinessreport.com sales@mspublications.com 951 Norman Eskridge Hwy. P.O. Box 1000 Seaford, DE 19973 ARCHITECTS & ENGINEERS Davis Bowen & Friedel, Inc. Randy Duplechain, P.E. 302-424-1441 www.dbfinc.com 23 N. Walnut St. Milford DE 19963 George, Miles & Buhr, LLC Michelle Everngam 302-628-1421 302-628-8350 fax www.gmbnet.com meverngam@gmbnet.com 400 High St. Seaford, DE 19973 BUSINESS ORGANIZATION Better Business Bureau of Delaware Christine Sauers 302-221-5255 302-221-5265 fax www.delaware.bbb.org info@delaware.bbb.org 60 Reads Way New Castle, DE 19720 CHAMBER OF COMMERCE Bethany-Fenwick Area Chamber of Commerce Carrie Subity 302-539-2100 302-539-9434 fax www.bethany-fenwick.org info@bethany-fenwick.org 36913 Coastal Highway Fenwick Island DE 19944 Business Report | October 2012
Central Delaware Chamber of Commerce Judy Diogo 302-734-7513 302-678-0189 fax www.cdcc.net jdiogo@cdcc.net 435 N. DuPont Hwy. Dover, DE 19901
Greater Seaford Chamber of Commerce Paula Gunson 302-629-9690 302-629-0281 fax www.seafordchamber.com admin@seafordchamber.com 304 A High St. Seaford, DE 19973
Georgetown Chamber of Commerce Karen Duffield 302-856-1544 302-856-1577 fax www.georgetowncoc.com info@georgetowncoc.com 229 E. Market St., PO Box 1 Georgetown, DE 19947
EDUCATION
Lewes Chamber of Commerce Betsy Reamer 302-645-8073 Toll Free 877-465-3937 302-645-8412 fax www.leweschamber.com inquiry@leweschamber.com 120 Kings Hwy., P.O. Box 1 Lewes, DE 19958 Greater Millsboro Chamber of Commerce Amy Simmons 302-934-6777 302-934-6065 fax www.millsborochamber.com millsboro@intercom.net P.O. Box 187 Millsboro, DE 19966 Milton Chamber of Commerce Georgia Dalzell 302-684-1101 www.historicmilton.com chamber@historicmilton.com 707 Chestnut St., P.O. Box 61 Milton, DE 19968 Rehoboth Beach - Dewey Beach Chamber of Commerce and Visitor Center Carol Everhart 302-227-6446 302-227-2233 ext. 13 302-227-8351 fax www.beach-fun.com carol@beach-fun.com 501 Rehoboth Ave. Rehoboth Beach, DE 19971
Delaware Technical Community College Corporate and Community Programs Christopher M. Moody, Director 302-855-1665 302-858-5456 fax www.dtcc.edu/owens/ccp cmoody@dtcc.edu Jason Technology Center PO Box 610 Rt. 18, Seashore Highway Georgetown, DE 19947 University of Delaware Professional & Continuing Studies Tara Kee 866-820-0238 302-831-3292 fax www.pcs.udel.edu continuing-ed@udel.edu ENVIRONMENTAL CONSULTING Envirotech Environmental Consulting, Inc. Todd Fritchman 302-645-6491 www.envirotechecinc.com info@envirotechecinc.com 16394 Samuel Paynter Blvd. Suite 203 Milton, DE 19968 FINANCIAL Bank of Delmarva Scott Rukowicz 302-875-5901 302-875-1766 fax www.bankofdelmarva.com srukowicz@bankofdelmarva.com 200 East Market St. Laurel, DE 19956 County Bank 9 Sussex County Locations 302-226-9800 302-226-3182 fax www.CountyBankDel.com 19927 Shuttle Rd. (Main Office) Rehoboth Beach, DE 19971
33 Del One Federal Credit Union 7 Statewide Locations Amy Resh 302-672-1492 302-739-1790 fax www.Del-One.org amy.resh@del-one.org 270 Beiser Blvd. Dover, DE 19904 Delaware State Police Federal Credit Union Stephen Cimo 302-856-3501 ext. 120 302-856-2539 fax www.dspfcu.com scimo@dspfcu.com P.O. Box 800 Georgetown, DE 19947 First Merchant Services Ronald W. Burke 302-875-5645 302-875-0935 fax www.firstmerchantservices.biz rburke@firstmerchant.us 14034 Johnson Road Laurel, DE 19956 Seaford Federal Credit Union Seaford Branch Mary Adams 302-629-7852 302-629-9125 fax www.seafordfcu.com mary@seafordfcu.com Seaford Professional Center Rt. 13 South Seaford DE 19973 Seaford Federal Credit Union Dagsboro Branch Veronica Nhan-Nock 302-934-1774 302-297-0016 fax veronica@seafordfcu.com 30650 Dupont Hwy. Dagsboro, DE 19939 Sussex County Federal Credit Union Debbie Jewell 302-629-0100 302-629-0966 fax www.sussexcfcu.com djewell@sussexcfcu.com 1941 Bridgeville Hwy. Seaford, DE 19973
GRAPHIC/WEBSITE DESIGN
INSURANCE
Dean Design Marketing Group Jane E. Dean 302-674-5007 877-407-9800 717-898-9570 fax www.deandesign.com thestudio@deandesign.com 13 Water St. Lincoln, DE 19960
Farnell & Gast Insurance Joe Gast, CPCU 302-629-4514 302-536-6257 fax www.averyhall.com jgast@averyhall.com dflood@averyhall.com 500 W. Stein Highway Seaford, DE 19973
Health
Lyons Companies David F. Lyons, Sr. David F. Lyons, Jr. Lew Harrington 302-227-7100 www.lyonsinsurance.com info@lyonsinsurance.com 19643 Blue Bird Lane, Unit 8 Rehoboth Beach, DE 19971
Nanticoke Health Services Sharon Harrington 302-629-6611 302-629-3211 fax www.nanticoke.org harringtons@nanticoke.org 801 Middleford Rd. Seaford, DE 19973 Bayhealth Kent General - Milford Memorial Pam Marecki 302-744-7013 302-735-3227 fax www.bayhealth.org pam_marecki@bayhealth.org 640 S. State Street Dover, DE 19901
Pratt Insurance Inc. Howell Wallace 302-653-6681 800-282-8590 DE 800-497-7288 MD 302-653-2370 Fax www.pratt-insurance.com pratt-insurance@pratt-insurance.com Four Village Square Smyrna, DE 19977
THE GREATER GEORGETOWN Chamber of Commerce
Linking Business with the Community 302-856-1544 | info@georgetowncoc.com
www.georgetowncoc.com
Oct. 3 - 1st Wed. - Economic Development Council Meeting - 12 Noon - Georgetown Wesleyan Church Hall Oct. 3 - 1st Wed - Board of Directors Meeting - 4 p.m. - New Chamber Office, 229 East Market St., Georgetown Oct. 5 - Wings & Wheels “2nd Annual Stage Door WWII Camp Show” - 6 p.m. - Sussex County Airport - Dinner by Lighthouse Landing Restaurant and a Salute to the music of the ‘40s! $30 per person. Call 856-1544 for tickets or purchase online at www.wings-wheels.com Oct. 6 - 5th Annual Wings & Wheels-A Georgetown Fall Festival from 10 a.m.-4 p.m. - Sussex County Airport, Georgetown Oct. 10 - 2nd Wed. - Chamber Breakfast Meeting - 7:30-8:30 a.m. - Lighthouse Landing Restaurant, Sussex County Airport in Georgetown - $9 per person. RSVP by Tues., Oct. 9 by calling 302-856-1544 Oct. 12 - Chamber Ribbon Cutting & Open House from 12:30-2:30 p.m. - Carpenters Union Training Center - 21420 Vaughn Road, Georgetown (off Rte. 404) Call 302-856-1544 for details Oct. 17 - 3rd Wed. - Chamber Mixer from 4:30-6:30 p.m. at M&T Bank, 22205 Dupont Blvd in Georgetown Oct. 24 - 4th Wed. - Chamber Luncheon Meeting - 12-1 p.m. - CHEER Center on Sand Hill Rd. in Georgetown Special Guest Speaker -TBA RSVP by Tues. Oct. 23 by calling 302-856-1544
FUNERAL SERVICES Watson Yates Funeral Home Gary Yates 302-629-8561 302-629-7961 fax Front & King St. Seaford, DE 19973
Business Report | October 2012
34 INTERNET SERVICE & WEB PAGE DESIGN Delmarva Digital Tim Smith 302-875-7700 302-875-8288 fax www.ddmg.net ddmg.netsales@ddmg.net 220 Laureltowne Laurel, DE 19956
Law Offices of Karen Y. Vicks, LLC 302-674-1100 888-598-8890 500 W. Loockerman Street, Suite 102 Dover, DE 19904 kvicks@vickslaw.com OFFICE FURNITURE
Holland Jewelers 302-947-1200 20750 John J. Williams Hwy. Peddlers Village Lewes, DE 19958 hollandjewelersinc.com
AMI Business Interiors Tom Woodstock 800-830-0801 302-226-0801 302-226-0302 fax www.archmktg.com archmarketing@comcast.net 123 Glade Circle West Rehoboth, DE 19971
LEGAL
PAYROLL SERVICE
Sergovic, Carmean & Weidman, P.A Attorneys At Law John A. Sergovic, Jr. Shannon D. Carmean Leslie Case DiPietro 302-855-1260 302-855-1270 fax www.scdelaw.com 142 E. Market St. PO Box 751 Georgetown, DE 19947
Payroll Professionals Jessica Amaty 302-645-5700 302-645-0395 fax payroll@1040pro.com 1636-D Savannah Rd. Lewes, DE 19958
JEWELERS
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PORTRAITS Portraits In The Sand Dave Koster 302-226-9226 302-226-8424 fax www.portraitsinthesand.com businessreport@portraitsinthesand.com 110 White Oak Rd. Rehoboth Beach, DE 19971 REAL ESTATE Long & Foster Real Estate, Inc. Tracey Espada 302-227-2541 800-462-3224 302-227-8165 fax www.longandfosterde.com 37156 Rehoboth Ave. Rehoboth Beach, DE 19971 Coldwell Banker Resort Realty Skip Faust 302-227-5000 office 302-745-8764 cell 302-227-3804 fax www.skipfaust.com skipfaust@hotmail.com 20184 Coastal Hwy. Rehoboth Beach, DE 19971 TRANSPORTATION Pyramid Transport 302-337-2210 800-754-7775 www.pyramidtransport.com 18119 Sussex Highway Unit 2 Bridgeville, DE 19933 TRAVEL Misty Travel Barb Stetzer, MCC, CTC 302-629-4422 www.misty-travel.com barb@misty-travel.com UTILITIES Artesian Water Company Stuart Lindner 302-453-6900 302-645-7751 800-332-5114 302-453-6957 fax www.artesianwater.com slindner@artesianwater.com 664 Churchmans Rd. Newark, DE 19702 14701 Coastal Highway Milton, DE 19968
Business Report | October 2012
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