Colorado Training Guide November/December 2016 by MSEC

MSEC

NOVEMBER - DECEMBER TRAINING GUIDE | 2016

One Membership. Limitless Benefits.

CONTENTS / NOVEMBER-DECEMBER 2016

Legal Compliance 3 Compensation & Benefits

Professional Development

Management & Leadership 11 HR Management 15 Mission Critical Technical Training 17

ON THE COVER

Thread together a good team. MSEC training helps you and your employees build skills to help improve your organization. One Membership. Limitless Benefits.

MSEC MEMBERSHIP MEETINGS

Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast, lunch or webinar and learn how to maximize your membership. Webinar: Hot Topics in Employment Law, HR, Surveys, and Development Nov 3, 10:00-11:00 (MST) Membership Session: Recordkeeping Essentials Colorado Springs – December 6, 12:00-1:00 Denver – December 8, 12:00-1:00 Lunch Included Fort Collins – December 12, 12:00-1:00

GET SOCIAL WITH MSEC

Go to MSEC.org and click on the social media links to follow, connect, and like!

EMAILS

Receive updates on all of our upcoming training through emails. Go to MSEC.org to sign up for weekly training updates.

CONTACT US Denver 1799 Pennsylvania Street Denver, CO 80203 303.839.5177 Colorado Springs 6385 Corporate Drive, Suite 302 Colorado Springs, CO 80919 719.667.0677 Salt Lake City 175 West 200 South, Suite 2005 Salt Lake City, UT 84101 801.364.8479 Fort Collins 2950 E. Harmony Road, Suite 255 Fort Collins, CO 80528 970.223.4107 Scottsdale 7975 N. Hayden Road, Suite D-280 Scottsdale, AZ 85258 602.955.7558

November-December 2016

303.894.6732 | registration@msec.org | MSEC.org

TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our November-December training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

CLASSES TO GET YOU READY FOR 2017 Compensation Administration I—Base Pay Design and Development p 6 Interviewing and Hiring I p 11 New! Knowledge Management: Transferring Critical Knowledge p 12 Managing Effective Meetings p 12 Motivating Employees From the Inside Out p 13 Supervision: Your First 90 Days—How to Survive p 13 Employee Handbooks: Revising or Developing p 15 Recordkeeping for Human Resources p 15

CERTIFICATE PROGRAMS

MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Refer to the MSEC 2016 Training Catalog or go to MSEC.org to see what classes fulfill the various certificate program requirements.

• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Development Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program NOTE

Most classes listed are also available as an on-site. See MSEC 2016 Training Catalog for full class descriptions.

GET CREDIT

HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Be sure to enter MSEC classes for SHRM certification. We will continue to offer HRCI credits as a Preferred Provider as well. An HRCI or SHRM in the class description means the class has been pre-approved.

November-December 2016

LEGAL COMPLIANCE Americans with Disabilities Act: Managing Disabilities in the Workplace This seminar breaks down an employer’s duty to work with an employee to find a reasonable accommodation into clear, practical steps. Attendees learn from tricky, real life examples and case studies, as well as receive useful tools to help keep this difficult process under control and organized. Outcomes: Effectively manage the reasonable accommodation process to ensure timely resolution. Who Should Attend: Managers and HR professionals who work with disabled employees? Dec 1 (UT) 8:00-2:30 $130 Affordable Care Act: A Guide for Human Resources and Benefits Professionals HRCI SHRM This half-day class gives participants the tools to determine obligations and compliance with the Affordable Care Act. An overview of the law and its history will be provided, as well as examples of calculations for full time, part time, and variable employees. The class will outline how to set up a measurement period and stability period, and examine the potential fines for multiple scenarios in detail. Outcomes: Have a clear picture of what is required under the Affordable Care Act. Who Should Attend: HR professionals and benefit managers Nov 14 (DN) 8:30-12:00 $130 Basic I-9 Compliance HRCI SHRM New forms have new requirements! Fines are increasing and so is enforcement. This seminar covers the I-9 process including initial verification of work authorization, re-verification, correcting errors on I-9s, and conducting internal audits. Participants will also receive up-to-date information regarding worksite enforcement activities by Immigration and Customs Enforcement (ICE), E-Verify, and best practices for employment eligibility verification. Outcomes: Know everything you need to about I-9 compliance and filling out the new forms. Who Should Attend: HR and recordkeeping professionals Nov 14 (DN) 8:30-12:30 $130 COBRA in 2016 Workshop HRCI SHRM This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR professionals, benefit and risk managers Dec 1 (DN) 8:30-11:30 $130

November-December 2016

Revised! Crafting Compliant Handbook Policies and Employee Agreements HRCI SHRM This half-day class will give participants the tools to craft a handbook and employee agreements that comply with NLRB guidance and case law. The NLRB spends an inordinate amount of its time prosecuting non-union employers for seemingly innocuous policies and agreements that it says may restrict or discourage protected activity, and MSEC wants to help its members avoid finding themselves in a federal hearing. The session provides a brief overview of National Labor Relations Act (NLRA), including unfair labor practices, investigations, penalties, and how to prevent and defend against unfair labor practice charges. Outcomes: Craft a handbook and employee agreements that comply with NLRB guidance and case law. Who Should Attend: HR professionals, managers, supervisors, in-house counsel Nov 4 (DN) 8:30-12:00 $130 Drug and Alcohol: DOT/Federal Motor Carrier Drug and Alcohol Testing Regulations This class certifies supervisors for Department of Transportation (DOT) mandated drug and alcohol testing procedures, and includes determination of reasonable suspicion, and detection of physical, behavioral, speech, and performance indicators of alcohol and drug misuse. Policy considerations are reviewed, as well as acquiring drug and alcohol testing information from previous employers. Outcomes: Certification for detecting signs of misuse and follow proper procedures. Who Should Attend: All levels of management in the transportation industry Nov 4 (DN) 8:30-12:30 $130 FMLA: A Guide for Human Resources HRCI SHRM Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR professionals and legal staff Nov 10 (AZ) 8:30-3:00 $185

303.894.6732 | registration@msec.org | MSEC.org

LEGAL COMPLIANCE Harassment Prevention for Managers and Supervisors HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Nov 15 (DN) 8:30-11:30 $130 Investigations in the Workplace: Two-Day Workshop HRCI SHRM This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow clear practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations Nov 14-15 (DN) 8:30-4:00 $310 Legal Issues for Supervisors and Managers HRCI SHRM This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource).

Outcomes: Make legally informed management decisions in managerial and supervisory roles. Who Should Attend: Managers and supervisors Nov 30 (DN) 8:30-4:00 $245

Legal Issues in Managing Employees for Governments and Special Districts HRCI This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource for the Public Sector).

Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public sector or governmental HR professionals, managers, and supervisors Nov 3 (DN) 8:30 - 4:00 $245

Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation HRCI SHRM This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Nov 15 (FC), Dec 8 (AZ) 8:30-3:00 $185 OSHA: Compliance and Enforcement—What You Need to Know HRCI This seminar will cover the Occupational Safety and Health Act of 1970 and who is affected; basic recordkeeping requirements; an introduction to the safety and health standards, including those most often cited by OSHA; inspections; penalties; and OSHA procedures when an employer has been issued a citation. Employers’ rights under OSHA will be discussed thoroughly, as well as the enforcement process from the notice to the inspection to the citations. Also covered with be safety and health self-audits. Outcomes: Know the basic requirements and employers’ rights under OSHA and how to handle an OSHA inspection. Who Should Attend: Health and safety personnel, including those dealing with any OSHA inspections Nov 18 (DN) 8:30-4:30 $185

CONTINUED

November-December 2016

LEGAL COMPLIANCE Performance Documentation Skills for Supervisors HRCI SHRM Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors Nov 9 (FC) 8:30-12:00 $130 Permanent Residency for Non-Immigrants-The Green Card Process HRCI SHRM This seminar examines the permanent residency benefit processes: labor certification, immigrant visa petition, and adjustment of status. It explains the processing steps and timing for each filing, how the immigrant visa system works, and strategies to position the employee for success. This session will also highlight recent regulatory changes. Outcomes: Understand employment based permanent residency process. Who Should Attend: HR professionals, in-house counsel, and those interested in employment based immigration Nov 1 (UT) 8:00-10:00 $79 Revised! Seven Essential Steps for Determining and Defending Employee Discipline This informative and interactive class allows participants to work with and examine the basic principle underlying proper disciplinary procedures. Instruction, real life scenarios, and interactive discussions are used to provide participants with the practical knowledge needed to prove just cause. Outcomes: Plan and outline the steps for defensible terminations. Who Should Attend: Managers and HR professionals Nov 17 (FC) 8:30-4:00 $185 Unemployment Insurance: Appeal Hearing Workshop HRCI This fast-paced class will provide strategies for success at the appeal level and focus on hearing preparation. The initial claim response sets the stage for learning how to be prepared and organized for the hearing, and participants will learn the art of asking questions on direct and cross-examination, what is hearsay evidence, how to offer written evidence into the record, and how and when to object. Outcomes: Successfully represent the employer in an unemployment hearing. Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 8 (DN) 8:30-12:00 $130

November-December 2016

Unemployment Insurance: Challenging Claims and Controlling Costs HRCI SHRM In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 15 (CS) 8:30-4:00 $185 Unions: Managing in a Union Environment—How To Manage, Discipline, and Terminate Union Employees HRCI SHRM For those managing in a union environment, this course helps to contend with conflicts between management rights and collective bargaining provisions, as well as establishing the seven elements of just cause. This course will teach effective grievance and arbitration administration, the dangers of inconsistent enforcement and “past practice,” Weingarten rights, and union representation, along with state and federal labor laws. Outcomes: Manage issues in a union setting with a focus on discipline and employee performance. Who Should Attend: HR professionals, managers, and supervisors in a union environment Dec 6 (DN) 8:30-12:00 $130 Wage and Hour Workshop HRCI SHRM Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand wage laws and their numerous, counterintuitive regulations. Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 2 (DN) 8:30-4:00 $210 Wage and Hour Exemption Workshop Gain a practical knowledge of the Fair Labor Standards Act exemptions and what is involved in analyzing whether a position should be classified as exempt or non-exempt. Outcomes: Understand how to properly classify employees Who Should Attend: HR professionals, legal staff, managers, and supervisors Nov 11 (DN) 8:30-12:00 $130

303.894.6732 | registration@msec.org | MSEC.org

COMPENSATION AND BENEFITS Compensation Administration Iâ&#x20AC;&#x201D;Base Pay Design and Development HRCI SHRM This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Nov 29-30 (DN) 8:30-3:30 $310

All employers want to stretch their limited training dollars as far as they can. The MSEC ValuePac is a cost effective strategy to get quality training at a discounted price! Using this Training Guide and the online catalog at MSEC.org, and your unique training goals, you can access hundreds of seminars that address employment law, human resources, leadership, management, and personal development. Once you determine your training needs, visit MSEC.org. Call MSEC today for more information about pricing, and details about restrictions at 800.884.1328.

November-December 2016

PROFESSIONAL DEVELOPMENT Accounting for Non-Accountants This course is for those who must understand fiscal information. Participants will gain skills to know what data are important to collect and monitor, how to analyze and report the data to justify arguments, and how to strengthen your reputation as someone who can appreciate the larger financial picture. This is accomplished through group discussion, problem-solving exercises, real business examples, and hands-on practice. Outcomes: Strengthen your reputation as someone who can appreciate and address the larger financial picture. Who Should Attend: HR professionals, business owners, managers, and others who are involved in financial decision-making in their organizations Dec 6-7 (DN) 8:30-3:00 $310

Communicating Effectively In Difficult Situations for Non-Management Personnel In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Dec 13-14 (DN) 8:30-4:00 $380

Assertiveness Training for Support Staff Participants gain the skills to face problems directly and resolve them quickly, handle stressful interpersonal situations effectively, and gain the confidence needed to make difficult decisions without creating resentment, anxiety, or guilt. This seminar focuses specifically on an overview of assertiveness, clarifying complicated issues, stating needs clearly, dealing effectively with criticism and rejection, handling anger and hostility, recognizing and stopping manipulative behavior, and resolving conflict responsibly. Outcomes: Successfully manage customers, clients, bosses, and co-workers. Who Should Attend: Support staff Nov 30-Dec 1 (DN) 8:30-4:00 $310

Communication Feedback: Know Thyself Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is

Brush-Up English SHRM Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subject–verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Nov 10 (DN) 8:30-3:30 $215

November-December 2016

required—2 weeks advance registration required.) (Includes personal style report).

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Nov 10-11 (DN) 8:30-4:00 $460 (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Communication Tools for Maximizing Performance Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Dec 1-2 (DN) 8:30-3:30 $370

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Conflict: Self-Management This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees Nov 16 (DN) 8:30-4:30 $185

Developing Interpersonal Communication Skills This three-day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Nov 1-3 (FC), Nov 30- Dec 2 (CS) 8:30-3:30 $440

Customer Relations: Making the Connection Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct or indirect customer contact Nov 15 (DN) 8:30-12:30 $130

Diversity in the Workplace HRCI SHRM Participants are introduced to the concept of diversity through a cultural pursuit activity. Legal issues in cultural awareness , including a historical perspective, with a discussion of the spirit and letter of the law are reviewed, with an emphasis on personal issues in cultural awareness and reflections on personal experiences about difference through theories of difference and situational case studies. A review of illegal harassment is also a part of the seminar. Outcomes: Raise personal awareness of legal and personal aspects of communication in a diverse workforce. Who Should Attend: Anyone concerned with being successful in working with a diverse, rapidly-changing workforce. (This seminar is particularly

Developing and Maintaining Trust in the Workplace This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Nov 3 (AZ), Nov 15 (DN) 8:30-4:00 $185

effective as an on-site program tailored to an individual organization.)

Nov 8 (DN) 8:30-12:00

$130

Generations: Working Together HRCI SHRM Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generationâ&#x20AC;&#x2122;s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, managers, supervisors, and support staff Dec 7 (DN) 8:30-4:30 $185

November-December 2016

PROFESSIONAL DEVELOPMENT GOAL! Get Organized at Last! SHRM This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Nov 8 (DN) 8:30-4:30 $285

** For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area)

Group Facilitation Skills HRCI SHRM This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Nov 3-4 (DN) 8:30-4:30 $310 Myers-Briggs: Understanding and Using Your Step II Results This class will help you refresh the language of MBTI theory, experience the facets, interpret your results, and analyze facet distribution your team. The MBTI® Step II™ personality inventory shows respondents their preferences further detailed into five components, called facets. The results come from responses on Form Q of the MBTI assessment, which allows for a deeper analysis of type. Outcomes: Learn to define the differences with the 16 types and provide assistance to those who need help identifying their best type. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Nov 2 (DN) 8:30-3:30 $260

November-December 2016

Negotiation for Win/Win Results HRCI SHRM Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process including analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Nov 29 (DN) 8:30-3:00 $185 Project Management II: Intermediate/Advanced This course is designed to provide a project management framework and intermediate/advanced tools and techniques that help participants effectively manage projects. This class uses a realistic case study and multiple scenario exercises to provide hands-on use of the various tools and techniques. Outcomes: Enhance your project management skills. Who Should Attend: New project managers who have taken the Project Management I: Fundamentals course Nov 8-9 (DN) 8:30-4:30 $360 Time Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effectively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Nov 16 (DN) 8:30-3:30 $405

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Train the Trainer HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class . (Includes lunch on days 2&3). Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Nov 29-Dec 1 (DN) 8:30-4:30 $515

Write It Right Participants learn how to deliver error-free documents by avoiding common mistakes. Classic punctuation pitfalls and error hot spots are identified. Proofreading and working with speed and accuracy are stressed. Techniques for spotting typos are practiced. Formal and informal rules and advantages of each kind are discussed, as is the need to maintain a consistent level of formality. The possibility of writing in partnership with a colleague is explored. Outcomes: Develop specific skills necessary for proofreading and editing your own work as well as the work of others. Who Should Attend: Employees who have taken Brush-Up English, or employees who want to improve editing and reviewing skills Nov 17 (DN) 8:30-3:30 (Includes lunch) $230

Training Activities HRCI SHRM Participants will have opportunities to experience an activity, debrief the activity, and then critique the exercise. A variety of activities will be explored from openers, simulations, and assessments to adventure initiatives and game formats. Discussion will include how the various types of activities can be adapted to meet the needs of your learners. Also discussed are the purpose of training activities and how to design effective activities. Outcomes: Prepare well-developed activities that promote learning to improve your training at work. (Includes a copy of Design your Own Games and Activities).

Who Should Attend: Individuals who design and deliver training Nov 17-18 (DN) 8:30-4:30 $390

Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each personâ&#x20AC;&#x2122;s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Dec 2 (DN) 8:30-12:30 $130

November-December 2016

MANAGEMENT & LEADERSHIP Assertiveness Training for Managers This powerful two-day program will focus on examining different styles of communication, and appropriate applications of those styles. Participants will learn to identify roadblocks to assertiveness in order to remove them. Three assessments are taken to determine participants’ degree of assertiveness, and those are used to build skills to boost self-confidence, achieve cooperation, provide effective feedback, and manage highly-charged situations. Outcomes: Leave with tools to use when leading others. Who Should Attend: Leaders wanting communicate effectively Nov 10-11 (DN) 8:30-4:00 $310 Business Analysis: Real-World Case Studies- Yahoo! Inc.: Marissa Mayer’s Challenge (formerly Harvard Business Series) SHRM In July 2012, Marissa Mayer was appointed chief executive officer (CEO) of Yahoo! Inc. and was tasked by Yahoo’s board of directors with turning around the company’s performance. Mayer’s ascension to the top position came with a number of challenges, and she had to confront many issues prior to presenting her strategic plan to the board. Outcomes: Challenge your business acumen and receive HRCI business recertification credits. Who Should Attend: Organizational managers, leaders, and those with HRCI, SPHR, or SHRM certification Nov 4 (DN) 8:30-11:30 $125 Change Management: Building Resiliency HRCI Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions Nov 22 (DN) 8:30-12:30 $130

Communicating Effectively in Difficult Situations for Managers and Supervisors SHRM In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and supervisors Nov 16-17 (DN) 8:30-4:00 (Includes workbook cost) $510 Conflict Strategies: Navigating Others Through Workplace Difficulties Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment). Who Should Attend: HR professionals, managers, supervisors, and leaders Dec 6 (AZ), Dec 8 (UT) 8:30-4:30 $215 Evaluating Performance to Maximize Results HRCI SHRM This interactive training walks participants through real-life scenarios, teaching the ins and outs of a time-proven process which includes: setting and communicating expectations from date of hire; preparing for and conducting evaluation discussions; and developing documentation based on facts and observable behaviors. Outcomes: Evaluate performance to maximize your company’s results. Who Should Attend: Any company leader responsible to evaluate employee performance Nov 15 (UT) 8:00-11:00 $130 Interviewing and Hiring I HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Nov 17 (DN), Nov 17 (AZ) 8:30-4:00 $185

November-December 2016

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Introduction to Organizational Development: A Consultative Approach HRCI This class provides an overview of organizational development (OD) and the role of the OD practitioner. OD is a comprehensive approach that addresses the overall health of an organization. OD’s focus is to foster change that will more fully integrate individual needs with organizational goals; lead to greater organizational effectiveness through better utilization of resources and provide more involvement of organization members in the decisions that directly affect them and their working conditions. Outcomes: Gain an overview of how to fulfill this important role at the workplace. (This class is a pre-requisite for the 2013 Organizational Development Certificate Program.) (Includes cost of assessment tool used in class).

Who Should Attend: Anyone who is interested in learning more about organizational development Nov 1 (DN) 8:30-4:00 $215

New! Knowledge Management: Transferring Critical Knowledge This highly interactive workshop provides a practical guide for stopping the brain drain and capturing valuable knowledge, skills, and experience. Participants learn to identify generational differences in transferring knowledge between Boomers, Gen X, and Gen Y, and best practices for transferring the what’s “inside their head” internalized knowledge and expertise. Outcomes: Be ready when experienced employees with decades of knowledge to walk out the door. Who Should Attend: Anyone who is looking to strategically capture employee knowledge Nov 4 (DN) 8:30-4:30 $185 Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Nov 8 (AZ) Nov 22 (DN) 8:30-4:00 $185

Leadership Through Influence SHRM Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook). Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Nov 8-9 (CS) 8:30-4:30 $470 Leadership: Why Would Anyone Want to Follow You? This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.).

Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and supervisors Nov 8-9 (DN) 8:30-4:30

$405

Managing Effective Meetings Participants learn to structure, design, and hold effective meetings, by understanding meeting norms, positive meeting roles, and different types of meetings. Designing meetings, including setting objectives, building agendas, and meeting techniques will be discussed. Also reviewed is managing meetings and the role of the meeting manager, how to manage behaviors and difficult situations, and how to evaluate meetings. Outcomes: Get the most value from your meetings. Who Should Attend: Anyone who runs or participates in meetings Dec 6 (DN) 8:30-12:30 $130

November-December 2016

MANAGEMENT & LEADERSHIP Managing Multiple Priorities SHRM This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of “crisis management” is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Nov 17-18 (DN) 8:30-4:00 $370 Motivating Employees From the Inside Out HRCI SHRM This workshop provides new insights and tools to identify what motivates participants, and assess their motivation skills, and then determine what motivates employees. Also discussed are what tactics and techniques succeeed and why some reward systems fail. Research showing that “intrinsic” rewards enhance commitment and energize individuals to keep performing at their best will also be reviewed. Outcomes: Make jobs more meaningful and rewarding and create more positive outcomes for the organization and employee. Who Should Attend: Managers and supervisors Nov 3 (DN) 8:30-3:00 $185

Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”). Who Should Attend: New managers and supervisors Nov 3 (UT) 8:00-4:00 $185 Time Management for Support Staff: Creating Balance at Work and Home SHRM Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Support staff, administrative assistants, and others who are overwhelmed with daily demands Dec 6 (DN) 8:30-4:00 $205

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Nov 8 (FC), Nov 16 (DN) 8:30-4:00 $185 Supervision: Core Competencies Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors Nov 4-5, Nov 11-12 (DN), Dec 7-8 (DN), Dec 7-8 (CS) 8:30-4:30 $ 310 13

November-December 2016

303.894.6732 | registration@msec.org | MSEC.org

MSECâ&#x20AC;&#x2122;s Leadership Development Programs Our leadership programs were designed to generate real results that can be applied right away. Reach your full-potential by attending one of MSECâ&#x20AC;&#x2122;s top programs. Need help figuring out which leadership development program is right for you? Contact Paula Henry at 303.223.5435 email phenry@msec.org, or go to MSEC.org.

September-October 2016

HR MANAGEMENT Employee Handbooks: Revising or Developing HRCI This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR professionals responsible for the draft and upkeep of an employee handbook Dec, 2 (DN) 8:30-12:00 $130 Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book: Employment Law Resource).

Outcomes: Learn practical ways the HR practitioner can contribute to the organization’s success. Who Should Attend: HR professionals who are newer to the role, or those wanting to obtain their aPHR designation Nov 1-2 (AZ), Dec 7-8 (DN) 8:30-4:00 $370

HR Metrics and Analytics: Focusing on What is Important HRCI SHRM Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners Nov 2 (CS) 8:30-4:00 $185

November-December 2016

HR Strategic Planning: Building Organizational Capability HRCI SHRM In this hands-on class, participants learn to create an HR strategic plan. It begins by exploring how organizations compete; we then discuss how they define success, as well their mission, vision, values, goals, and business strategy. Throughout the class we outline how to create an HR strategic plan and appropriate means to monitor and measure plan progress. This includes understanding and evaluating the business environment, aligning and integrating HR and organizational strategy, and analyzing current effectiveness and needs, Finally, problems are identified, and solutions are implemented. Outcomes: Create a plan to develop and sustain high performance that is in line with your organization’s mission, values, and goals. Who Should Attend: HR professionals and business owners Nov 1 (DN) 8:30-4:00 $185 Webinar! Important Issues in Human Resources Webinar Series - Seven Steps to Selecting a Software Solution The year ahead looks like a challenging one for managers and HR practitioners. Sound decision-making in this environment is critical and even small missteps can have far-reaching and unintended consequences. This session will examine a step-by-step method to look for, and select, a solution that addresses the biggest problem areas of your organization Outcomes: Identify software needs, and gain confidence in making a software selection that best fits your organization. Who Should Attend: Those responsible for selecting HR software solutions Nov 11, 12:00-1:00 $159 Performance Appraisal Design: A Strategic Approach for Improving Results HRCI SHRM This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employees’ performance and link that to business goals. Who Should Attend: HR professionals, business owners, managers, and supervisors Nov 2 (DN) 8:30-4:00 $185

303.894.6732 | registration@msec.org | MSEC.org

HR MANAGEMENT PHR/SPHR Boot Camp MSEC’s interactive study courses assist in preparing for the exam. The employment attorneys and HR professionals are subject matter experts and use an assortment of teaching techniques to enhance your learning experience. The MSEC registration fee includes all study program materials, but does not include HR Certification Institute’s examination fees. Outcomes: In a concentrated time period, obtain knowledge and information sufficient to take the PHR or SPHR exam successfully. Who Should Attend: HR Professionals interested in obtaining their HR Certification Dec 5-9 (FC) 8:30-4:30 $185 Recordkeeping for Human Resources HRCI SHRM Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Nov 10 (DN) 8:30-12:00 Nov 10 (UT) 8:00-11:30 $130

Retaining and Engaging Employees: What Employees Really Care About HRCI SHRM Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Nov 1 (DN) 8:30-12:00 $130 Workforce Planning: Your Roadmap to the Future Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR professionals, business owners, managers, and supervisors Nov 9 (DN) 8:30-4:00 $185

Light up your HR knowledge

with HRCI’s new aPHR Certification Getting familiar with the world of HR can be a challenge. To recognize this, HRCI is offering a new HR certification - the Associate Professional in Human Resources (aPHR). The aPHR is designed for professionals who are just beginning their HR career, or for anyone who has HR responsibilities as part of their day-to-day job. If you are interested in passing the exam or just expanding your HR knowledge, let MSEC help. We offer a two-day class, Fundamentals of Human Resource Management to help you prepare for the exam. For dates and to register call 800.884.1328 or go to MSEC.org

November-December 2016

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

NOVEMBER Nov 2-3

Access Advanced

$350

8:00am-4:00pm

Nov 7

SEO & Digital Marketing*

$350

8:30am-4:30pm

Nov 7

Excel Pros: Managing Databases*

$350

8:00am-4:00pm

Nov 8

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Nov 8

CyberSafe (Securing Assets for End-users)*

$179

1:00pm-5:00pm

Nov 8

Excel Basic*

$179

8:00am-Noon

Nov 9

SharePoint 2013 Level 2

$179

8:00am-Noon

Nov 9

Excel Intermediate*

$179

1:00pm-5:00pm

Nov 10

PowerPoint Basic

$179

8:00am-Noon

Nov 10

PowerPoint Intermediate

$179

1:00pm-5:00pm

Nov 10

Excel Advanced*

$179

8:00am-Noon

Nov 11

Project Advanced*

$350

8:00am-4:00pm

Nov 14-18

Access Boot Camp

$350

8:30am-4:00pm

Nov 14-15

VBA Basic Programming*

$350

8:00am-4:00pm

Nov 21

Excel Basic

$179

8:00am-Noon

Nov 21

PowerPoint Advanced

$179

1:00pm-5:00pm

Nov 21

Access Basic*

$350

8:00am-4:00pm

Nov 28-29

Office Training Basic

$350

8:00am-4:00pm

Nov 28-30

Excel Boot Camp*

$350

8:00am-4:00pm

Nov 30

Excel Advanced

$179

1:00pm-5:00pm

Nov 30

Excel Intermediate

$179

8:00am-Noon

November-December 2016

303.894.6732 | registration@msec.org | MSEC.org

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

DECEMBER Dec 5

Project Basic*

$350

8:00am-4:00pm

Dec 6

Excel Basic*

$179

8:00am-Noon

Dec 6

Excel Intermediate*

$179

1:00pm-5:00pm

Dec 7

Access Basic

$350

8:00am-4:00pm

Dec 8

Access Intermediate

$350

8:00am-4:00pm

Dec 9

Excel Advanced*

$179

8:00am-Noon

Dec 12

Time Management with Outlook*

$350

8:00am-4:00pm

Dec 13

Visio Basic*

$179

1:00pm-5:00pm

Dec 13

Word Intermediate*

$179

8:00am-Noon

Dec 14

SharePoint 2016 Level 1*

$350

8:00am-4:00pm

Dec 15

SharePoint 2016 Level 2*

$350

8:00am-4:00pm

Dec 19

Excel Basic

$179

1:00pm-5:00pm

Dec 19

Excel Intermediate

$179

8:00am-Noon

Dec 20

Excel 2013 Charts and Pivot Tables

$179

1:00pm-5:00pm

Dec 20

Excel Advanced

$179

8:00am-Noon

Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses. (DN) Denver, CO | (AZ) Scottsdale, AZ | (CS) Colorado Springs, CO | (FC) Fort Collins, CO (GJ) Grand Junction, CO | (GS) Glenwood Springs | (UT) Utah

November-December 2016

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

Watch for MSEC's 2017 Training Catalog Mailing Soon!

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552