Colorado Training Guide September-October 2016 by MSEC

MSEC

SEPTEMBER - OCTOBER TRAINING GUIDE | 2016

One Membership. Limitless Benefits.

CONTENTS / JULY-AUGUST 2016

Legal Compliance 3 Compensation & Benefits 9 Professional Development

Management & Leadership 19 HR Management 26 Mission Critical Technical Training 29

ON THE COVER

Hit the bricks and begin building your knowledge. MSEC training classes will give you solid start to heighten your HR careeer. One Membership. Limitless Benefits.

MSEC MEMBERSHIP MEETINGS

Do you know that you can get a free review of your employee handbook every year? Are you taking advantage of all that membership has to offer? Join us each month for a free breakfast, lunch or webinar and learn how to maximize your membership.

Membership Session: 360 View of Performance September 8, Webinar 10:00-11:00 (MST) Membership Session: The Complete Benefit Review October 13, Lunch (Denver)

GET SOCIAL WITH MSEC

Go to MSEC.org and click on the social media links to follow, connect, and like!

EMAILS

Receive updates on all of our upcoming training through emails. Go to MSEC.org to sign up for weekly training updates.

CONTACT US Denver 1799 Pennsylvania Street Denver, CO 80203 303.839.5177 Colorado Springs 6385 Corporate Drive, Suite 302 Colorado Springs, CO 80919 719.667.0677 Salt Lake City 175 West 200 South, Suite 2005 Salt Lake City, UT 84101 801.364.8479 Fort Collins 2950 E. Harmony Road, Suite 255 Fort Collins, CO 80528 970.223.4107 Scottsdale 7975 N. Hayden Road, Suite D-280 Scottsdale, AZ 85258 602.955.7558

September-October 2016

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TRAINING IN FOCUS

MSEC remains committed to providing quality, innovative and convenient training for our membership. Our September-October training schedule is full of exciting sessions that will further increase your knowledge and skill development. Each month in the “Training in Focus” section we will highlight a variety of classes. Be sure to peruse the whole guide so you don’t miss any of our great offerings!

CLASSES TO IMPROVE COMMUNICATION Communicating Effectively In Difficult Situations for Non-Management Personnel p 12 Communication Feedback: Know Thyself p 12 Communication Tools for Maximizing Performance p 12 Cultivating Your Listening Skills: Listening to Understand p 12 Developing Interpersonal Communication Skills p 13 Generations: Working Together p 14 Negotiation for Win/Win Results p 15 Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills p 16 Communicating Effectively in Difficult Situations for Managers and Supervisors p 19

CERTIFICATE PROGRAMS

MSEC offers 11 different certificate programs to help your managers and employees become well-rounded in their field of endeavor. Refer to the MSEC 2016 Training Catalog or go to MSEC.org to see what classes fulfill the various certificate program requirements.

• Advanced Supervision Certificate Program • Business Applications Certificate Program • Coaching Certificate Program • Communication Mastery Certificate Program • Employment Law Certificate Program • Human Resource Certificate Program • Professional Development Certificate Program • Professional Management Recognition Plaque • Strategic Human Resource Certificate Program • Supervision Certificate Program • Support Staff/Administrative Assistant Certificate Program • Trainer Certificate Program NOTE

Most classes listed are also available as an on-site. See MSEC 2016 Training Catalog for full class descriptions.

GET CREDIT

HR is evolving and we want to help. To support our members in their continuing quest for professional development, we are now a Preferred Provider for the new SHRM-CP and SHRM-SCP Certifications. Be sure to enter MSEC classes for SHRM certification. We will continue to offer HRCI credits as a Preferred Provider as well. An HRCI or SHRM in the class description means the class has been pre-approved.

September-October 2016

LEGAL COMPLIANCE ADA and FMLA for Managers and Supervisors: Stop, Look, and Listen SHRM This session is the next evolution in compliance training: a practical application of the ADA and FMLA for front line managers and supervisors. Participants learn when to stop behavior that might violate the ADA or GINA; what to look for to properly manage an employee’s medical issue; and, when to listen and hear when an employee is requesting an accommodation under the ADA or leave under the FMLA. Outcomes: Protect employers from ADA and FMLA liability by stopping, looking, and listening. Who Should Attend: Front line managers and supervisors responsible for the application of the ADA and FMLA Sep 6 (GS), Sep 7 (GJ) 8:30-12:00 $130 New! Advanced I-9 Practice This seminar assumes knowledge of basic I-9 completion, and drills down to more specialized information, including: audits and corrections; practices related to foreign nationals; and, re-verifications. Also covered are Employment Authorization Documents, changing identity issues; electronic I-9 storage; and, best practices. Outcomes: Receive up-to-date information regarding E-Verify processes and worksite enforcement activities. Who Should Attend: Those with a responsibility for I-9 compliance Oct 24 (DN) 8:30-12:30 $185 Affirmative Action and Recruiters: What Recruiters Need to Know HRCI SHRM This half-day class covers essential aspects of Affirmative Action for recruiters and includes regulations, plan contents, statistical reports and narratives, and data collection and management. Also covered are invitations to self-identify, how to define applicants, postings, tracking, data management, the Internet Applicant Rule, and other valuable information. Outcomes: Develop a plan to implement requirements while considering the recruiters’ current process and goals. Who Should Attend: Recruiters and HR professionals administering affirmative action programs Sep 2 (DN) 8:30-12:00 $130

September-October 2016

Affirmative Action Workshop: An Introduction HRCI SHRM This course invites a unique combination of two perspectives: accounting and finance. Accounting is used to build financial statements; analysis is used to tear them apart for understanding. Both perspectives are useful in learning how companies operate and making highlevel decisions. Outcomes: Learn what your competitors are telling you through their financial statements. Who Should Attend: Anyone needing to understand more about financial statements Sep 13-14 (CS), Oct 25-26 (DN) $265 8:30-4:30 (day 1), 8:30-12:00 (day 2) Affordable Care Act: A Guide for Human Resources and Benefits Professionals HRCI SHRM This half-day class gives participants the tools to determine obligations and compliance with the Affordable Care Act. An overview of the law and its history will be provided, as well as examples of calculations for full time, part time, and variable employees. The class will outline how to set up a measurement period and stability period, and examine the potential fines for multiple scenarios in detail. Outcomes: Have a clear picture of what is required under the Affordable Care Act. Who Should Attend: HR professionals and benefit managers Oct 11 (AZ) Oct 18 (CS) 8:30-12:00 $130 Upcoming Date Nov 14 (DN)

Americans with Disabilities Act: Managing Disabilities in the Workplace HRCI SHRM Many employers are wondering if there is anyone who is not disabled under the new law, and this course provides that answer along with other important aspects. These include why it is important to properly identify the essential functions of a job, how to engage in the interactive process and identify potential accommodations, when an accommodation is “reasonable,” and what to do if there is no reasonable accommodation. Outcomes: Effectively respond to employees with disabilities and maintain a productive workplace. Who Should Attend: HR professionals, legal staff, managers, and supervisors Sep 29 (DN) 8:30-3:00 $185

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LEGAL COMPLIANCE COBRA in 2016 Workshop HRCI SHRM This class will provide a strong working knowledge of the Consolidated Omnibus Budget Reconciliation Act (COBRA) to satisfy your compliance obligations. Know which plans are subject to COBRA, when COBRA must be offered, and what coverage is offered to whom and for how long. Also reviewed are the COBRA election process, premiums and payment, and required notices. Outcomes: Develop and follow a COBRA-compliant process. Who Should Attend: HR professionals, benefit and risk managers Sept 30 (DN) 8:30-11:30 $130 Upcoming Date Dec 1 (DN)

Revised! Crafting Compliant Handbook Policies and Employee Agreements HRCI SHRM This half-day class will give participants the tools to craft a handbook and employee agreements that comply with NLRB guidance and case law. The NLRB spends an inordinateamount of its time prosecuting non-union employers for seemingly innocuous policies and agreements that it says may restrict or discourage protected activity, and MSEC wants to help its members avoid finding themselves in a federal hearing. The session provides a brief overview of National Labor Relations Act (NLRA), including unfair labor practices, investigations, penalties, and how to prevent and defend against unfair labor practice charges. Outcomes: Craft a handbook and employee agreements that comply with NLRB guidance and case law. Who Should Attend: HR professionals, managers, supervisors, in-house counsel, policy Sep 1 (DN) 8:30-12:00 $130 Upcoming Date Nov 4 (DN)

Discrimination in the Workplace: The Law of EEO HRCI SHRM This is an overview of federal and state civil rights laws, along with practical tips employers can implement to reduce exposure for discrimination charges. Participants apply a knowledge of EEO law to real-life scenarios, after learning what constitutes employment discrimination. Preventing claims and responding to employee complaints are also discussed, along with how to protect against retalia-tion complaints and recent legal developments in discrimination law. Outcomes: Understand EEOC processes and theories of discrimination to prevent claims. Who Should Attend: HR professionals, managers, and supervisors Oct 5 (DN) 8:30-3:30 $185

Employment–Based Immigration Briefing Sessions: Permanent Residency for Non-immigrants—the Green Card Process (Live Class and Webinar) This class examines the permanent residency benefit processes: labor certification, immigrant visa petition, adjustment of status. Processing steps and timing for each filing, how the immigrant visa system works, and strategies to position the employee for success is explained Outcomes: Gain understanding of the process and stay compliant. Who Should Attend: HR professionals, managers, supervisors, in-house counsel, and those interested in business immigration law Oct 27 (DN) 9:00-11:00 $49 Webinar Oct 27 (DN) 8:30-11:00 $79 FMLA: A Guide for Human Resources HRCI SHRM Participants gain needed information to comply with this law including “serious health condition,” employee notice requirements, and managing intermittent leave. Also discussed are administering attendance policies, military situations, and a review of policy requirements and FMLA forms. Outcomes: Successfully administer FMLA leaves at the workplace. Who Should Attend: HR Professionals and legal staff Oct 14 (DN) 8:30-3:00 $185 Upcoming Date Nov 10 (AZ)

Garnishments and Income Withholding Orders HRCI Garnishments and other orders are complicated. This class teaches what a valid garnishment is and what types of garnishments attach to employee wages. It also covers how forms of garnishments differ from one another, discusses tax levies and student loan garnishments, and reviews employer obligations for health insurance and national medical support orders. Outcomes: Respond to garnishment and income assignments properly. Who Should Attend: HR professionals and payroll staff Oct 18 (DN) 8:30-3:00 $185

CONTINUED

September-October 2016

LEGAL COMPLIANCE Get Your Handbook Ready for 2017: A Legal Perspective on Best Employee Handbook Practices HRCI SHRM Join us for this information-packed seminar that focuses on the legal advantages to a good handbook. Participants will learn up-to-theminute legal updates on recent federal and state decisions and laws that affect employee handbooks, practical steps and best practices to develop or update your handbook, and key handbook policies that can legally protect you. Outcomes: Create and maintain a handbook that is legally protective. Who Should Attend: Anyone responsible for developing or revising employee handbooks Oct 25 (UT) 8:00-12:00 $130 Webinar! Harassment Prevention in California for Managers and Supervisors HRCI Harassment prevention training is required for managers and supervisors in California, and MSEC’s program also meets the new training requirements for Abusive Conduct that were effective as of January 1, 2015. This recorded program can be delivered at your convenience for those employers with only a few managers and supervisors working in California or who are unable to attend training all at one time. This webinar has been approved for two hours of HRCI credit Outcomes: Get compliant with California training requirements. Who Should Attend: Managers and supervisors Sep 22 10:00-1:00 $159 Harassment Prevention for Managers and Supervisors HRCI Participants learn about the meaning of the term “hostile work environment,” and the difference between inappropriate conduct and illegal harassment, along with how to respond properly and prevent retaliation claims. Especially helpful are strategies to reduce employer liability, what behavior may lead to illegal harassment, and how to prevent retaliation claims. Outcomes: Understand how to respond to and stop harassment at your workplace. Who Should Attend: HR professionals, managers, and supervisors Sep 1 (DN), Sep 13 (FC) 8:30-11:30 $130 Upcoming Date Nov 15 (DN)

September-October 2016

HIPAA: Health Insurance Portability and Accountability Act HRCI SHRM This is an overview of the privacy rules and portability requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the HITECH Act from a Human Resource perspective. The session will review key terms under the rules, including Protected Health Information (PHI), covered entities, and business associates. Also discussed are special enrollment rights, certificates of creditable coverage, and security requirements including reporting requirements for security breaches. Outcomes: Apply a clear understanding of legal requirements to workplace circumstances. Who Should Attend: HR professionals, benefit and risk managers Oct 3 (DN) 9:00-3:00 $185 Investigations in the Workplace HRCI SHRM This class guides participants through the entire investigation process beginning with the notice of an issue, how to define it, and how to determine the employer’s responsibilities. Next is a discussion on planning the investigation, interviewing those with knowledge, and evaluating the evidence, including assessing credibility, communicating findings, and taking action. Outcomes: Know when an investigation is needed and how to proceed. Who Should Attend: HR professionals, legal staff, managers, and supervisors Oct 4 (DN), Oct 27 (CS) 8:30-4:00 $185 Investigations in the Workplace: Two-Day Workshop HRCI SHRM This two-day workshop is a combination of interactive role playing, mock investigation practice, lecture, and group discussion. Participants practice issue-spotting, interview documentation, and strategies for handling all investigation issues. When, what, how, and why to investigate is covered, along with the structure and content of investigation reports. Outcomes: Follow practices to successfully conduct investigations. Who Should Attend: HR professionals, legal staff, and those responsible for investigations Sep 7-8 (DN) 8:30-4:00 $310 Upcoming Dates Nov 14-15 (DN)

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LEGAL COMPLIANCE Legal Issues for Human Resources Professionals HRCI SHRM This concentrated full-day program offers an overview of the complex legal issues associated with day-to-day employment decisions and actions. This session provides current information on legislation, court decisions, and enforcement procedures that affect the employment relationship. The issues and concerns that impact separation and discharge, including a risk analysis of termination and proper procedures, are explored. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource). Outcomes: Advise leaders and supervisors about employment law issues armed with a full spectrum of knowledge. Who Should Attend: HR professionals, legal staff Oct 27 (DN) 8:30-4:00 $245

Managing the Ill or Injured Worker under the ADA, FMLA, and Workers’ Compensation HRCI SHRM This advanced seminar requires a knowledge of the Americans with Disabilities Act, Family and Medical Leave Act, and Workers’ Compensation Basics. Participants learn when a law is triggered, and what to do if more than one law applies. Additionally, the class will cover attendance, termination, compensation, benefit coverage, return-to-work, and light duty issues. Outcomes: Understand how the complex requirements of each law interact, and develop practical ways to address concerns. Who Should Attend: HR professionals, managers, and supervisors Sep 27 (CS), Oct 25 (DN) 8:30-3:00 $185 Upcoming Dates Nov 15 (FC), Dec 8 (AZ)

Legal Issues for Supervisors and Managers HRCI SHRM This seminar reviews key federal and state laws affecting the employment decisions that managers and supervisors make. It walks participants through issues such as employment-at-will, and the importance of understanding employee handbooks. Also covered are legal topics relating to interviewing and selection, civil rights, safety issues, pay practices, and termination. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource).

Outcomes: Make legally informed decisions in supervisory roles. Who Should Attend: Managers and supervisors Sep 13 (UT), Oct 6 (DN) 8:30-4:00 $245 Upcoming Date Nov 30 (DN)

Legal Issues in Managing Employees for Governments and Special Districts HRCI This seminar reviews key federal and state laws affecting employment decisions of local government, special districts, and quasi-governmental agencies. It covers constitutional and due process concerns, along with the Open Records Act, that apply to public sector employers. Also covered are legal topics relating to interviewing and selection, civil rights, medical and safety Issues, pay practices, and separation and discharge. (Includes a CD copy of the MSEC Blue Book: Employment Law Resource for the Public Sector).

Outcomes: Make legally informed management decisions in a government and quasi-government environment. Who Should Attend: Public sector or governmental HR professionals, managers, and supervisors Sep 27 (FC) 8:30 - 4:00 $245

OSHA: Recordkeeping Requirements—How Do They Affect You? HRCI This seminar covers proper recording of injuries and illnesses and reviews the major recordkeeping requirements. OSHA recordkeeping is complicated. If done well, it can set a positive tone for OSHA’s review of an organization. Participants will learn how to create a good impression by learning why recordkeeping is necessary, who must recordkeep, the criteria and classifications for recordable injuries and illnesses, and how to fill in OSHA forms 300, 300-A and 301. Outcomes: Manage your records properly and with confidence. Who Should Attend: Personnel responsible OSHA forms 300, 300-A and 301, and medical/exposure records Oct 25 (DN) 8:30-3:30 $185 Upcoming Date Nov 18 (DN)

Performance Documentation Skills for Supervisors HRCI SHRM Participants will learn a simple performance documentation process and understand its importance in preventing legal claims. Using proven techniques, participants will practice writing and maintaining job-related performance documentation. The seminar will focus on how the current legal climate affects supervision, as well as the “howto’s” of documenting employee actions. Outcomes: Develop strong practices and follow a clear process when documenting discipline. Who Should Attend: HR professionals, managers, and supervisors Oct 11 (DN), Oct 27 (AZ) 8:30-12:00 $130 Upcoming Date Nov 9 (FC)

Upcoming Date Nov 3 (DN)

CONTINUED

September-October 2016

LEGAL COMPLIANCE Reasonable Suspicion: Detecting Drugs and Alcohol Use in the Workplace This seminar trains employers to recognize the signs and symptoms of on-the- job impairment by drugs or alcohol. This seminar includes an in-depth discussion of the signs and symptoms of alcohol use and the five drugs most commonly tested for, an in-depth look at the evolving legal status of marijuana, when drug tests are conducted, methodologies of drug testing, and how to engage with an employee suspected of on-the-job impairment. Outcomes: Recognize the signs and symptoms of on-the- job impairment by drugs or alcohol. Who Should Attend: All levels of management Oct 12 (DN) 8:30-12:00 $130 Revised! Seven Essential Steps for Determining and Defending Employee Discipline This informative and interactive class allows participants to work with and examine the basic principle underlying proper disciplinary procedures. Instruction, real life scenarios, and interactive discussions are used to provide participants with the practical knowledge needed to prove just cause. Outcomes: Plan and outline the steps for defensible terminations. Who Should Attend: Managers and HR professionals Oct 24 (DN) 8:30-4:00 $185 Upcoming Date Nov 17 (FC)

Unemployment Insurance: Challenging Claims and Controlling Costs HRCI SHRM In this session participants will learn who is covered by unemployment insurance, when benefits are awarded, and strategies for lowering unemployment costs. The administrative procedures, including how to respond to the claim, are reviewed and participants engage in a mock appeal hearing where they learn the hearing officer’s decision and rationale. Outcomes: Effectively protest unemployment claims and ultimately minimize costs. Who Should Attend: HR professionals, legal staff, and supervisors Sep 7 (UT) Oct 5 (FC) 8:30-4:00 $185

Wage and Hour Workshop HRCI SHRM Learn what the laws cover and which industries are exempt, along with recordkeeping requirements, exemptions from overtime, and how to change status for those improperly classified as exempt. Also discussed are compensable hours of work-travel time, on-call, and training, alternative work weeks, compensation included in straight time and overtime calculation, and other topics covered by these laws. Outcomes: Understand the laws and their counter-intuitive regulations. Who Should Attend: HR professionals, legal staff, and supervisors Oct 6 (FC) Oct 4 (AZ) 8:30-4:00 $219 Upcoming Date Nov 2 (DN)

Workers’ Compensation Basics HRCI Participants are introduced to the basic provisions and procedures of the Colorado Workers’ Compensation Act. Coverage under the Act is explored, along with the employer’s obligation, ensuring compliance, and avoiding penalties. Benefits awarded by the act are explained, along with when an injury is compensable, and limitations on mental or emotional stress benefit awards. Outcomes: Properly report and investigate work related claims. Who Should Attend: HR professionals and those handling workers’ compensation claims Sep 23 (DN) 8:30-4:00 $205 Workers’ Compensation: The Advanced Workshop HRCI SHRM This sclass provides participants with information to properly manage injured workers in order to maintain productivity within the bounds of the Colorado Workers’ Compensation Act. Learn answers to common issues surrounding the management of workers’ comp claims, including return to work solutions, leave policies, who is and is not an independent contractor, terminating the injured worker to avoid retaliation, doctor appointments, recreational activities, and cost containment. Outcomes: Administering complex claims and tackle day-to-day issues. Who Should Attend: Workers’ comp specialists Oct 21 (DN) 8:30-12:30 $130

Upcoming Date Nov 15 (CS)

September-October 2016

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This program is an experience for executives and senior managers who demonstrate high leadership potential. Program faculty support participants to include time-honored practices as well as cutting-edge concepts and tools into their own leadership styles.

Free Preview Breakfast September 30 | 8:00amâ&#x20AC;&#x201C;10:00am | MSEC Denver | 1799 Pennsylvania St. | Denver, CO 80203 To register, call 800.884.1328 or go to MSEC.org.

September-October 2016

COMPENSATION AND BENEFITS Benefit Administration: Retirement Plans— A Comprehensive Overview This class provides information for both ERISA governed [401(k), Pension, 403(b), etc.] and non-ERISA governmental retirement plans. The key elements of recent regulations and legislation that impacts retirement plans will be reviewed as well as a focus on what is required to be a good “steward” when caring for employees’ retirement savings. Participants will also cover the benefits and challenges to proper implementation and execution of a financial wellness plan, and how to “engage” your employees in your retirement plan rather than just “educate” them about your plan. Outcomes: Gain a comprehensive overview of the “best practices” in managing and improving employer sponsored retirement plans. Who Should Attend: HR pofessionals responsible for retirement plans Oct 27 (DN) 8:30-4:00 $205 Benefit Administration: The Basics from A to Z for Public Employers and Churches HRCI SHRM Individuals will participate in skill-building exercises to enhance their understanding of the material. This class will cover administration and design, the role of benefits in a total rewards strategy, funding, mandated benefits, and federal laws, including Health Care Reform and health plan options. Outcomes: Understand the basic concepts in all benefit areas. This class focuses on the unique needs of the public sector and religious organizations. Who Should Attend: HR professionals working for government entities responsible for planning, administering, and communicating employee benefits plans. Participants should have 0-3 years of experience in benefits related functions. Sep 8-9 (DN) 8:30-4:00 $310 Benefit Administration: The Basics from A to Z HRCI SHRM Participants learn the basic concepts of employer-sponsored benefits including health and welfare, retirement, and medical reimbursement plans. The course includes up-to-date and relevant basic design, legal, and administrative considerations. Individuals participate in skillbuilding exercises to enhance their understanding of the material, including the role of benefits in a total rewards strategy, design concepts, funding, mandated benefits, and compliance with federal laws, including health care reform. Outcomes: Understand basic design concepts regarding benefit administration, from retirement to health, and medical spending programs. Who Should Attend: HR generalists, new benefit specialists, and anyone wanting an update? Oct 20-21 (DN) 8:30-4:00 $310

September-October 2016

FREE! Colorado Compensation Survey Briefing Come to our free briefing to learn how to use our survey data in your compensation plans. We will cover: • Salary comparisons by industry and employment size • Historical trends • Current compensation practices • 2017 pay increase projections • Colorado economic overview Outcomes: Use MSEC salary and benefit compensation data to make important strategic compensation decisions. Who Should Attend: HR Professionals Sep 22 (CS) 9:00-11:00 FREE! Compensation Administration I—Base Pay Design and Development HRCI SHRM This class will teach how to develop a Total Rewards philosophy and work with a compensation model that begins with job analysis and introduces internal job evaluation and external market pricing. In addition, elements including pay ranges and building a pay structure that focuses on business alignment will be covered. Hands-on exercises and group discussions assist participants in developing skills for creating, revising or maintaining base pay compensation plans. Outcomes: Understand compensation fundamentals and principles to apply in your workplace. Who Should Attend: HR professionals, compensation and benefit managers Oct 13-14 (DN) 8:30-3:30 $310 Upcoming Dates Nov 29-30 (DN)

Compensation Administration II: A Day in the Life of a Compensation Professional HRCI SHRM Through discussion and hands-on exercises, participants gain additional practical and in-depth knowledge. Emphasis is placed on aligning pay decisions with business objectives, current talent acquisition, and retention strategies. Topics include legal concerns, data sources, collection methodology, and data analysis, job matching, realignment of jobs for appropriate fit. Also covered are compression and equity problems, and communication challenges. Outcomes: Develop enhanced compensation knowledge and flexibility by exercising problem-solving skills to address a series of real-life scenarios. Who Should Attend: Compensation professionals, supervisors, and managers who have taken the Compensation Administration I: Base Pay Design and Development class, or those who have a solid experience in compensation Sep 27 (DN), Oct 11 (CS) 8:30-4:30 $185

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COMPENSATION AND BENEFITS Payroll Administration: The Ins and Outs Participants learn the basic concepts of the payroll field, including administration, new employee on-boarding, and recordkeeping. Common pitfalls to avoid such as mishandling W4’s and miscalculating an employee’s regular rate are discussed. Participants gain an understanding of how the payroll function affects and is affected by other parts of the organization inlcuding orientation and benefit administration. Outcomes: Gain insight and working knowledge of day-to-day payroll administration. Who Should Attend: HR professionals and those overseeing payroll operations Oct 7 (DN) 8:30-12:00 $130

Stop Spinning Your Wheels

FREE! Salary Survey Data: Making Sense of the Numbers This session, particularly helpful to those new to the survey process covers questionnaire and its mechanics, survey methodology, what to look for when using surveys, and a special look at MSEC surveys. Outcomes: Understand the basics of collecting and interpreting wage and salary survey data. Who Should Attend: Anyone who reviews salary data to make decisions for the organization Oct 3 (DN) 8:30-11:30 FREE!

HR professionals are busy. MSEC’s HR Professional Staffing Services can get you the help you need to be successful in your position. What help do you need? Tell us exactly what needs to get done. We’ll work with you to determine how best to approach the job, and what we can do to get it done for you. If it’s an HR job, most likely we can help.

Are you on a budget? We work with you to stay within budget, working on small or large projects. We want to give you what you need, not what you don’t.

Do you want flexibility? We can be offsite or come to you, as often or as little as needed. We can work in long or short periods, in whatever intervals make sense for your business. For more information on how we can support your HR needs, contact the Outsourced Consulting Services Department at 800.884.1328 or email hrmanager@msec.org.

September-October 2016

PROFESSIONAL DEVELOPMENT Advanced Practicum for Experienced Trainers HRCI This session provides experienced trainers with an opportunity to prepare and deliver a practice training module and receive feedback from peers. Using their own materials, participants will deliver a 20-25 minute module of training. The class discusses elements related to the development of the training, including their needs assessment, design, and evaluation process. Those attending can pose problems or concerns for their peers to address. (Participants must register at least one week

in advance to allow enough time for preparation. Guidelines for the module will be sent one week prior to class.)

Outcomes: Learn training methods from peers and continue to develop your skills. Who Should Attend: Trainers with at least two years of experience, who have been involved in all aspects of training from assessment through evaluation. Oct 11 (DN) 8:30-4:30 $205

Brush-Up English SHRM Participants will have an overview of grammar, including the problems and pitfalls of modern language usage. These basics to be reviewed including parts of speech, subjectâ&#x20AC;&#x201C;verb agreement, proper pronouns, and plurals and possessives. Participants will learn to punctuate with confidence by studying the proper use of commas, semicolon, colon, apostrophes, and question marks. Outcomes: Write and edit for clarity, emphasis, and grammatical correctness. Who Should Attend: Employees responsible for preparing, editing, or reviewing written communications Sep 15 (DN) 8:30-3:30 $215 Upcoming Date Nov 10 (DN)

Business Essentials HRCI SHRM Participants learn how organizational strategy, structure, functions, systems, and people work together to create value in response to customer needs. This seminar will provide an overview of an organizationâ&#x20AC;&#x2122;s strategic framework, essential and supporting business functions, systems alignment, environment, and key performance indicators. Outcomes: Apply strategic framework and concepts to your organization to increase their business knowledge and acumen. Who Should Attend: Mid-level professional staff and supervisors Sep 13 (DN) 8:30-3:00 $185

September-October 2016

Business Writing for Support Staff SHRM Participants will develop writing skills from preparation to proofreading, including getting started, writing a document or composing an email, organizing for results, emphasizing main ideas, editing for clarity, and checking for errors. The seminar format includes exercises, individual guidance, and group discussion working with typical business documents: letters, reports, email, and procedures. Outcomes: Streamline the process from preparation to proofreading letters, memos, email, and other important business documents. Who Should Attend: Administrative assistants and executive-level support staff Oct 27 (DN) 8:30-3:30 $215 Change Management: Building Resiliency HRCI SHRM Change in the workplace is inevitable and a manager must lead their staff through changes. In this course, participants learn to differentiate between change and transition, use a three-phase transition model, and learn the action steps accompanying each phase of the model. Also discussed are the primary emotions and behaviors of people experiencing change, along with the information and support needed as people move through the change process. Outcomes: Build resiliency to manage yourself and others through necessary workplace changes. Who Should Attend: Managers, supervisors, leaders, or anyone managing change and transitions Sep 2 (DN) 8:30-12:30 $130 Upcoming Date Nov 22 (DN)

Art of Blinders: Maximizing Your Communication Through Principles from the Sightless This multi-sensory, experiential, communications workshop addresses four of the most common communication issues in corporate America: distractions; ambiguity; obstacles; and, competition. This course is taught by a dynamic and legally blind professional. The Art of Blinders workshop focuses on avoiding visual distractions, effective instruction, removing unseen obstacles, and collaborative communication. Outcomes: Leverage Sightless Principles of Communication used every day and used to advance corporate success. Who Should Attend: Anyone interested in communicating effectively in the workplace Sep 28 (DN) 8:30-12:30 $135

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PROFESSIONAL DEVELOPMENT Communicating Effectively In Difficult Situations for Non-Management Personnel In this workshop, non-management personnel are encouraged to use their own tough on-the-job situations to practice and apply the skills they will be taught. Participants learn the principles and choices for handling difficult situations and how people signal issues and resolve conflicts. The Information Wheel tool is used to resolve conflicts, build relationships and teach how to listen to gain critical information to manage the situation. Outcomes: Learn practical talking and listening tools and strategies that can be put to immediate use. Who Should Attend: Non-management and support staff personnel faced with difficult people and situations. Oct 5-6 (DN) 8:30-4:00 $380 Upcoming Dates Dec 13-14 (DN)

Communication Feedback: Know Thyself Each participant receives an individual personal style report based on surveys from five individuals they select plus themselves. This “self plus others” report format provides a comprehensive description including individualized concrete suggestions. This is the foundation for the class, allowing participants to learn how to recognize others’ communication preferences and build the skills to work effectively with all. (Pre-work is required—2 weeks advance registration required.) (Includes personal style report).

Outcomes: Understand how others perceive you and learn how to effectively adapt your communication. Who Should Attend: Managers, supervisors, and employees Sep 8-9 (DN) 8:30-4:00 $460 (A $140 charge is added to the standard 25% for cancellations less than 7 days)

Upcoming Dates Nov 10-11 (DN)

Communication Tools for Maximizing Performance Participants improve their ability to understand people better, turn on or off emotions in different circumstances, and develop and maintain trust, rapport, and influence with others. How to deal with difficult people and situations by learning, thinking in an outcome oriented way, and discovering what is important to another person or group is explored. Also reviewed is how to gather and organize information systematically to clarify problematic situations and to identify clear goals. Outcomes: Put into action practical communication methods, skills, and techniques. (A follow up study guide is provided to practice the skills taught.) Who Should Attend: Managers and employees whose success depends on the ability to relate to others Oct 13-14 (DN) 8:30-3:30 $370

Conflict: Self-Management This session begins by defining the nature of conflict and then addressing how to build skills for constructive resolution by creating an effective environment and developing compromises for mutual benefit. Participants learn about their personal response to conflict through the assessment of conflict styles, identifying alternative strategies, and conveying understanding. Outcomes: Understand conflict patterns and acquire skills for responding constructively to conflict. (Includes conflict style assessment) Who Should Attend: Managers, supervisors, and employees Sep 26 (DN), Oct 20 (FC), Oct 28 (DN) 8:30-4:30 $185 Upcoming Date Nov 16 (DN)

Cultivating Your Listening Skills: Listening to Understand SHRM Through a helpful assessment tool and thought-provoking activities, class participants will address their unique habits and improve listening skills in three dimensions of a listening model: staying focused, capturing the message and helping the speaker. Uncovering personal barriers and obstacles to focused listening, assessing their own listening style and approach and applying the skills of following, reflecting and attending in a variety of listening situations are also reviewed. Outcomes: Use the power of listening to become more effective and productive. Who Should Attend: All levels of professional and management personnel who wish to assess and improve their listening skills Sep 26 (DN), Sep 28 (AZ) 8:30-4:30 $185 Customer Relations: Making the Connection Participants discover practical, ready-to-use ideas for various phases of customer interaction. Connecting with customers and anticipating their needs by adapting to varying communication styles and practicing positive language skills is explored, along with employing a 3-step method for handling difficult customer situations. Action steps to ensure a customer experience is positive, and critical follow-up steps are reviewed. Outcomes: Acknowledge customer needs and take the correct action in a variety of difficult situations. Who Should Attend: Anyone having direct/indirect customer contact Oct 25 (FC) 8:30-12:30 $130 Upcoming Date Nov 15 (DN)

Upcoming Date Dec 1-2 (DN)

September-October 2016

PROFESSIONAL DEVELOPMENT Developing and Maintaining Trust in the Workplace This class is designed to help understand how to build trust and how that impacts relationships with your co-workers, managers, and customers. Participants explore the meaning of trust and measure individual skill levels in building trust. Participants develop strategic skills to build trust in the workplace, identify what trust is and its impact on the work environment, and use skills to rebuild trust and re-frame difficult messages. Outcomes: Increase skill levels in building trust through instruction, reflection, and class exercises. Who Should Attend: Employees wanting to develop more effective relationships with others Sep 9 (DN) 8:30-4:00 $185

Elevating Your Sales Effectiveness This session teaches effective sales skills needed in todayâ&#x20AC;&#x2122;s world: consulting, problem solving, educating, and negotiating. The participants will learn to create and understand the sales mind-set, develop and improve questioning skills and listening skills, along with selling solutions instead of just products. The best practices in sales will also be reviewed. Outcomes: Follow a sales approach focused on solutions and customer development, along with products and services. Who Should Attend: Sales representatives new to the field, customer service representatives, and sales assistants Oct 4 (DN) 8:30-4:00 $205

Upcoming Dates Nov 3 (AZ), Nov 15 (DN)

Email and Social Media: What to do Before it Goes Public SHRM Participants learn what to consider before writing an email, determine and if email is the best way to deliver the message. Email composition will be covered, including useful subject lines, what is unimportant, and organizing for readability. The class will cover avoiding the pitfalls of vague information, insults to the reader, and emoticons, sarcasm, and inappropriate tone, along with legal and privacy issues. Outcomes: Ensure that email messages are effective and receive attention. Who Should Attend: Managers, supervisors, and employees Sep 29 (DN) 8:30-3:30 $215

Developing Interpersonal Communication Skills This three day class examines the essentials of the communication process. It explores how life experiences, beliefs, perceptions, and choices affect communication, and how to flex communication styles to enhance effectiveness. How to communicate while under stress is highlighted, along with taking responsibility in communication, and how best to deliver and receive peer feedback. Outcomes: Develop an action plan to implement changes to communicate more effectively. Who Should Attend: Managers, supervisors, and employees Sep 20-22 (DN), Oct 25-27 (DN) 8:30-3:30 $440 Upcoming Dates Nov 1-3 (FC), Nov 30- Dec 2 (CS)

Developing Presentation Skills Participants will focus on skillbuilding by designing and delivering two presentations and receiving both class and instructor feedback. Presentations will be recorded. The principles of public speaking are explored including presentation design, style, and delivery techniques, and visual aids. There is time allotted for practice and feedback, impromptu presentations, informational presentations, persuasive presentations, and instructional presentations. (Class size is limited to 10). Outcomes: Deliver an effective presentation to audiences ranging from peers to the executive management team. (*This three-day course provides

Email Chaos Ended! Time Regained! SHRM This course builds on the GOAL! Get Organized At Last! techniques, and helps participants create order from chaos, set boundaries, clarify priorities, use technology more wisely, and email more effectively. Combining the powerful and effective GOAL! email techniques and time management philosophies this course helps you end Email Chaos! once and for all. Attendees will not be working on computers. Outcomes: Break free of the email choke-chain, and increase your focus in the process Who Should Attend: Anyone needing help managing email Sep 26 (DN) 8:30- 12:30 $150

practice and feedback, and all three days must be attended.)

Who Should Attend: Individuals with limited experience or those who wish to improve their confidence level in front of groups Sep 19-21 (DN) 8:30-4:30 $510 (Includes lunch)

September-October 2016

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Emotional Intelligence at Work SHRM Emotional Quotient (EQ) is learning how to consciously utilize your emotions to create optimal results in your relationships with yourself and others. Time is spent building emotional literacy, recognizing patterns, applying consequential thinking, and expanding key relationship skills. Participants learn to develop the five EQ Competencies, including self-awareness, self-regulation, self-motivation, empathy, and relationship skills, and assess their own emotional intelligence through use of a comprehensive assessment. (Includes assessment). Outcomes: Raise your Emotional Quotient at work. Who Should Attend: Formal and informal leaders in organizations desiring greater effectiveness Sep 8-9 (CS), Oct 17-18 (DN) 8:30-4:30 $360

GOAL! Get Organized at Last! SHRM This class provides simple, easy-to-implement solutions to help you get control of workloads, contribute to the success of organizations, and increase value as an employee. Participants learn what to do with paper, manage email efficiently and effectively, learn Microsoft Outlook tips and tricks, and how to reduce interruptions and distractions. Also covered are scheduling and prioritizing how to do important tasks first, and how to follow up on assignments effectively. Outcomes: Improve organizational skills and increase productivity. Who Should Attend: Managers and employees wanting to improve their organization skills at work Sep 13 (DN) 8:30-4:30 $285**

Enneagram: Leveraging the Power of Personality HRCI Our personality is a set of habitual patterns and coping strategies built up over a lifetime. Understanding the motivations and strategies for each Enneagram Type gives us the freedom to change our reactions in any given situation. Participants in this course identify their TYPE and learn strategies that can be used to better communicate with others; learn techniques to adapt behavior to change the outcome of real life situations; and understand the nine distinct ways of seeing and interacting with the world. Outcomes: Change the outcome of real life situations through the Enneagram Personality System. Who Should Attend: Anyone interested in improving their self-knowledge and having more successful interactions with others. Sep 9 (DN) 8:30-4:00 $205

Upcoming Date Nov 8 (DN)

Generations: Working Together HRCI SHRM Participants will learn to recognize the unique needs of different generations in the workforce. The course will examine the impact of historical and cultural factors on generational outlook. Participants will be taught how to identify each generationâ&#x20AC;&#x2122;s preferences for communication, development, and work culture and practice adapting communication styles to interact more effectively with members of different generations. Outcomes: Build stronger teams by working more effectively with members of all generations. Who Should Attend: HR Professionals, managers, supervisors, and support staff Oct 7 (DN) 8:30-4:30 $185

For $430 receive the seminar and 2-hour follow up coaching session on-site within the (DN) metro area

Grant Writing Essentials Participants who write grants learn the critical tools needed to identify potential funders and write successful grant proposals or applications. Get help with identifying the right funder, determining the funders needs, and learn how to structure a grant application. Outcomes: Get help with identifying the right funder, determining the fundersâ&#x20AC;&#x2122; needs, and learn how to structure a grant application. Who Should Attend: Organizations seeking grant proposal/application writing information and approaches Sept 16 (DN) 8:30-12:00 $155 Group Facilitation Skills HRCI SHRM This session begins by defining facilitation and distinguishing facilitation skills from the role of the facilitator. Participants learn the balance between leading and facilitating by practicing key facilitation skills and identifying and establishing group norms during facilitations. Skills including, observing group dynamics and learning intervention techniques in response are discussed, to help maintain an environ-ment conducive to maximum interaction and productivity. Outcomes: Develop the observation and intervention techniques that make an effective facilitator. Who Should Attend: Trainers, supervisors, and managers Sep 1-2 (DN) 8:30-4:30 $310 Upcoming Dates Nov 3-4 (DN)

Upcoming Date Dec 7 (DN)

September-October 2016

PROFESSIONAL DEVELOPMENT Leadership Skills and Strategies for Administrative Assistants SHRM This newly designed seminar offers participants opportunities to reflect on personal core values that shape their leadership style and to learn skills and strategies for achieving success at the workplace. The material covered explains the difference between managers and leaders, clarifies personal values, identifies personal areas of excellence and areas for improvement while discussing personal and corporate role models, and the power of mentors. Outcomes: Learn the leadership skills needed to be successful and move your career forward. Who Should Attend: Sep 6 (DN) 8:30-4:30 $210 Managing Stress in the Work Environment This class provides a comprehensive approach to managing stress including lifestyle balance, modifying behavior patterns, and enhancing physical awareness. Participants become more aware of their stress responses, creating a sense of choice and control over what happens to them, and achieving a greater sense of balance in their lives. This is done through identifying sources of stress, recognizing response patterns, practicing methods for managing stress, and creating an action plan. (Participants are invited to dress comfortably). Outcomes: Gain awareness of stress and take steps to control it. Who Should Attend: Employees wanting control over the stress in their work environment Oct 6-7 (DN) 8:30-4:00 $310 Myers-Briggs: MBTI and Stress Participants use the Myers-Briggs Type Indicator® (MBTI®) to describe how they are likely to experience and react to stress in this session. Ways to manage stress more successfully are explored. The MBTI instrument, developed by Isabel Briggs Myers and Katharine Cook Briggs based on Carl Jung’s theory of psychological types, has been used for more than 20 years, to identify and describe the natural stress reactions of the sixteen types. This session teaches how stress reactions are predictable, natural, and healthy for a personality type, and that they are temporary and manageable. Outcomes: Identify behaviors that your MBTI type tends to gravitate to when you are under stress. Who Should Attend: Anyone wanting to understand and manage their stress reactions and the stress reactions of others Oct 14 (DN) 8:30-3:30 $235

Webinar! Myers-Briggs: MBTI and Stress Participants use the Myers-Briggs Type Indicator® (MBTI®) to describe how they are likely to experience and react to stress in this session. Ways to manage stress more successfully are explored. The MBTI instrument, developed by Isabel Briggs Myers and Katharine Cook Briggs based on Carl Jung’s theory of psychological types, has been used for more than 20 years, to identify and describe the natural stress reactions of the sixteen types. This session teaches how stress reactions are predictable, natural, and healthy for a personality type, and that they are temporary and manageable. Outcomes: Identify behaviors that your MBTI type tends to gravitate to when you are under stress. Who Should Attend: Anyone wanting to understand and manage their stress reactions and the stress reactions of others Sep 22 12:00-1:00 $159 Myers-Briggs: An Interpretation of Personal Style Participants learn to understand and interpret the Myers-Briggs Type Indicator® (MBTI), including the qualities of extroversion and introversion, sensing and intuiting, thinking and feeling, and judging and perceiving. Participants learn how to use the types to build upon personal preferences, communicate with others, understand team dynamics, and how to problem-solve in difficult group situations. Note: This class requires pre-work which will be sent directly to the participant prior to the seminar. It is suggested that individuals register at least 2 weeks prior to the class. Outcomes: Improve your working relationships and enhance your interaction with others. Who Should Attend: Anyone who wants to understand personality preferences and work more effectively with others Oct 13 (DN) 8:30-4:30 $220 Negotiation for Win/Win Results HRCI SHRM Do you have professional conversations involving conflicting needs and wants? Then, like it or not, you are engaging in negotiations. Participants experience all phases of the negotiation process includ¬ing analysis, preparation, and discussion, through practical exercises and negotiating problems of varying degrees of difficulty. Mediation will also be analyzed and discussed. The approach of this seminar is to improve skills so that one’s interests are achieved while preserving the relationship between the parties. Outcomes: Gain a strong foundation in negotiation practices for effective results. Who Should Attend: Anyone negotiating on behalf of an employer Sep 27 (DN) 8:30-3:00 $185 Upcoming Date Nov 29 (DN)

September-October 2016

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Practical Problem Solving for Support Staff Participants assess their problem-solving style and choose the mode most appropriate to the problem. Participants will learn to identify the real problems and avoid wasting time, money, and energy on curing the symptoms. The class will cover generating a number of effective options to assure that the solutions are sound, get past assumptions, mental blocks, and habitual types of thinking that limit creativity. Outcomes: Go back to work ready to resolve thorny matters that arise each day. Who Should Attend: Administrative and support staff Sep 30 (DN) 8:30-4:30 $220 Problem Solving Skills SHRM Participants experience a four-part problem-solving model. Each phase of the model is explored and integrated with opportunities for specific skill development and exposure to tools that support the problem solving process. The process begins with selecting the correct problem to work on, moves into defining causes and eff ects, then generating alternatives, and, finally, how to implement the solution(s). Throughout the session identifying barriers and roadblocks to effective problem solving, and assessing participants’ current problem-solving style and approach are explored. Outcomes: Generate alternatives and implement the best solution. Who Should Attend: HR professionals, managers, and supervisors Oct 21 (DN) 8:30-4:30 $185 Project Management I: Foundations SHRM Participants use a realistic case study and exercises to provide handson use of the tools and techniques. There is a project management overview of the Project Management Institute (PMI), Project Management Body of Knowledge (PMBOK), and Project Initiation. Project Planning is discussed, which includes a management plan, a work breakdown structure, and the constraints of scope, cost, and schedule. Also explored are budgeting, staffing, reporting, and closing the project. Outcomes: Keep projects on schedule with proper planning and reduce frustration. Who Should Attend: Project managers, members of project teams, and managers of functional areas Sep 7-8 (DN), Oct 19-20 (DN) 8:30-4:30 $360

Project Management: How to Use a Logic Model for Project Planning HRCI SHRM This course is designed for those with a basic understanding of managing projects who want to better communicate the “WHY” of the project to key players. Participants learn the Logic Model’s rules through samples and critique, a test case, and ancillary tools. Practical information, hands-on exercises, and group discussions will help participants learn to keep projects on track, and communicate in powerful ways to stakeholders. Outcomes: Use a logic model to get projects started, keep them on track, and finish them successfully. Who Should Attend: Mid- or upper-level managers, staff that coordinate projects or lead project teams Oct 7 (DN) 8:30-12:30 $155 Technical Writing for the Real World Participants learn the elements and approaches to make documents clear and concise, how to manage sentence and paragraph lengths and structure to ensure clarity, and how to make technical materials understandable to less or nontechnical readers. This session covers appropriate words and jargon, tone, voice, and how to write to the interests and level of your targeted readers. Outcomes: Create policies, plans, reports, or proposals that are simple, clear, and concise. Who Should Attend: Employees and managers seeking to improve technical writing skills Sep 15 (DN) 8:30-4:30 $205 Telephone Imagery: Improving Customer Service Through Excellent Telephone Communication Skills Participants learn the “how-to’s” of establishing a rapport using tips, tricks and techniques to develop a “can do” attitude, create a memorable image, conquer telephone etiquette basics, understand communication styles, and enhance listening skills. Understanding a customer’s preferred communication style (auditory, visual, or kinesthetic) to increase customer satisfaction and reinforce customer loyalty is also explored. (Includes copy of workbook). Outcomes: Make a positive impression on your customers through understanding communication styles and enhancing listening skills. Who Should Attend: Anyone who works with customers over the phone Oct 12 (DN) 8:30-4:00 $210

September-October 2016

PROFESSIONAL DEVELOPMENT Time Management for Support Staff: Creating Balance in Todayâ&#x20AC;&#x2122;s Workplace Participants learn effective tools for helping them manage their activities and priorities in a busy office. Time is spent clarifying values in order to spend more time on what matters most, defining what is likely to overwhelm the day, identifying personal and professional short- and long-term goals, establishing daily goals, prioritizing work to get the most important jobs done first, managing telephone interruptions, unraveling miscommunication and unclear directions, and creating an action plan to manage all the important roles and tasks. Outcomes: Identify short- and long-term priorities and spend less energy on time wasters and more time on important tasks. Who Should Attend: Support staff Oct 18 (DN) 8:30-4:00 $205

Train the Trainer HRCI This course begins by teaching the principles of adult learning and the training cycle. Participants then develop and deliver part of a training program. Videotaping is included in order to help participants understand how their style can be most effective. Note: Participants will give a 15-minute training module on the third day and may wish to bring a training program under development to class . (Includes lunch on days 2&3). Outcomes: Deliver training to groups of three or more effectively and efficiently, with confidence that comes from practice in a training environment. Who Should Attend: Those who prepare in-house training, deliver group training, or revise existing training packages. Sep 28-30 (DN) 8:30-4:30 $515 Upcoming Dates Nov 29-Dec 1 (DN)

Upcoming Date Dec 6 (DN)

Time Management: Working Sm@rt with Microsoft Outlook (2013, 2010, 2007) Computers are not required, but we recommend participants bring their laptops. Participants learn how to use more efficient tools, reconfigure Outlook to improve productivity, manage email effec-tively, and turn the calendar into a planning tool. Also covered are using Outlook to delegate tasks, document important communications, and store and retrieve information. An optional second and third phase provides productivity coaching and ongoing support for additional charges. Outcomes: Turn Microsoft Outlook into a personal assistant to help get things done. Who Should Attend: Anyone with access to Microsoft Outlook Sep 14 (DN) 8:30-3:30 $405

Training Needs Assessment and Evaluation HRCI In this seminar, participants will explore various methods for creating appropriate needs assessments and evaluation strategies. Needs assessments are reviewed, including the importance of conducting one, the different types of needs, five different approaches, and what to do with the results. In addition, evaluating trainings will be covered and will include the four levels of evaluation, gathering and evaluating data, asking the right questions, and estimating training costs and the Return on Investment (ROI). Outcomes: Use selected needs assessment and evaluation tools as part of the design and delivery of training. Who Should Attend: Trainers, HR professionals, training directors, and managers responsible for measuring training effectiveness Oct 3-4 (DN) 8:30-4:30 $310

Upcoming Date Nov 16 (DN)

Total Recall In this lively session, participants learn how to remember what they hear, recall foreign languages, technical data, scripts, and presentations, improve long-term and short-term name recall. Also discussed are different learning styles, roadblocks in study and how to head them off at the curve, and how to create an action plan to implement the new techniques and strategies covered. Outcomes: Improve memory in order to recall information and identify the roadblocks in retaining what has been learned. Who Should Attend: Anyone wanting to use their mind and memory more productively Sep 22 (DN) 8:30-4:00 $205

September-October 2016

Training Skills for On-The-Job Trainers HRCI SHRM This session provides a comprehensive approach to the creation of procedural manuals used in training one-on-one. Participants learn quick ways to update materials, uniformly train people to independently do a job, and how to certify and track learning progress that meets ISO requirements. Participants will deliver a 15-minute training module, requiring evening preparation to incorporate class information. Participants may adapt their own training materials for the course. (Participants receive a DVD copy of their presentation and a CD with templates to use in creating the training documentation.) Includes lunch on days 1 and 2.

Outcomes: Use a systematic, comprehensive approach in the creation of procedural manuals to deliver high-impact training. Who Should Attend: Those responsible for technical or one-on-one training. (Class size is limited to 10, and participants must be able to attend all three days.) Sep 14-16 (DN), Oct 10-12 (FC) 8:30-3:30 $515

303.894.6732 | registration@msec.org | MSEC.org

PROFESSIONAL DEVELOPMENT Workplace Respect This valuable course offers an opportunity to investigate some root causes of disrespect and unclear personal boundaries. Participants gain awareness and communication tools to create a better understanding of each person’s version of respect so that it can be mutually exchanged. Clarity about what it means to interact with co-workers in a respectful manner and how to more graciously ask for respect from them is covered. Outcomes: Use communication tools to create mutual understanding between co-workers. Who Should Attend: Any employee who would like to learn the behaviors to foster workplace respect. Sep 13 (FC) 12:30-4:30, Oct 6 (DN) 8:30-12:30 $130

New! Writing Winning Business Cases This session will cover the highlights of writing your “business case” paper, and explain what is a “Business Case” and its critical elements. Participants learn to develop a compelling message by identifying the audience, and incorporating the correct elements into a business case proposal. Also covered are funding sources, cost estimates, and a summary of impacts and cost/benefits. Outcomes: Write a “business case”: a short paper that is clear, focused, simple, and direct. Who Should Attend: Line supervisors, first level managers, and staff responsible for process improvement Sep 14 (DN) 8:30-12:00 $130

Upcoming Date Dec 2 (DN)

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September-October 2016

MANAGEMENT & LEADERSHIP Business Writing for Managers SHRM Participants develop skills in planning, writing, and reviewing a variety of writing projects from email to short reports. This “hands-on” workshop includes class exercises, group discussion, and individual guidance, and reviews planning through recognizing the purpose, appraising the reader, and organizing ideas. Writing for the reader is discussed along with choosing the format, creating transitions, and emphasizing main ideas. Outcomes: Produce business documents that get positive results. Who Should Attend: Managers and professionals who must use written communication. Oct 13 (DN) 8:30-3:30 $215 Coaching: Partnering for Performance This course explores supervision from the mind-set of a coach, where employee development is the focus, and where a partnership supportive of employee development is desired. Also covered are critical coaching skills necessary to enhance that partnership, and the tools and confidence needed to embrace the coaching role successfully. The presented coaching gives a solid framework for holding various types of coaching conversations. (Includes Coaching Process Questionnaire assessment). Outcomes: Prepare, implement, and know when to follow-up, in order to support the coaching partnership. Who Should Attend: Managers, supervisors, and team leads Sep 20 (AZ) 8:30-4:30 $235 Sep 26-27 (DN), Oct 26-27 (GJ) 8:30-4:00 $370 Collaboration Skills: A Radical Approach to Problem Solving and Conflict Resolution SHRM Radical Collaboration® is a powerful interactive experience that guides participants in building effective partnerships, alliances, and relationships that work. Participants, through practice problem-solving in simulated and real-time situations, learn the dynamics of interpersonal relationships, build collaborative skills, understand the elements of building and maintaining long-term trusting climates, and develop skills establishing and solidifying partnerships and alliances key to professional success. (Includes lunch and cost of book Radical Collaboration). Outcomes: Use five essential skills to build strong alignments and greatly increase productivity and success in the workplace. Who Should Attend: Executives, managers, team leaders and members, OD, and HR professionals Sep 15-16 (DN) 8:30-4:30 $460

September-October 2016

Communicating Effectively in Difficult Situations for Managers and Supervisors SHRM In this class, participants learn to assess difficult situations, apply principles to handle complicated interpersonal matters, choose effective strategies for resolving difficulties, conduct one-to-one conversations, and process complicated team issues to bring about positive change. Participants receive their own I-SkillsZone workbook and a set of practical tools for learning and applying the I-SkillsZone system on the job. This includes a practical set of integrated maps, skills, and processes for dealing effectively with conflicted situations more collaboratively. Outcomes: Communicate effectively to improve productivity and results of your team. Who Should Attend: Managers and supervisors Sep 7-8 (DN) 8:30-4:00 $510 (Includes cost of workbook) Upcoming Dates Nov 16-17 (DN)

Conflict Strategies: Navigating Others Through Workplace Difficulties Participants identify appropriate intervention strategies, assess personal responses to conflict using a questionnaire, examine constructive and destructive responses to conflict, coach others in developing conflict management skills, and practice implementing a conflict facilitation model. Outcomes: Use critical conflict management tools to successfully navigate through conflict. (Includes Conflict Dynamics Profile assessment). Who Should Attend: HR professionals, managers, supervisors, and leaders Sep 29 (DN) 8:30-4:30 $215 Upcoming Dates Dec 6 (AZ), Dec 8 (UT)

Creating Organizational and Leadership Alignment Inside Your Organization This engaging program guides participants through the process of gaining buy-in to the organization’s purpose. Aligning the vision, mission, message, and mind-set is the topic to begin the session. Participants learn how to create a clear and consistent leadership message which is important for getting everyone on the same page. Outcomes: Create engagement inside the organization that leads to success. Who Should Attend: Senior, mid-level, and front line leaders Oct 6 (DN) 8:30-4:00 $205

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MANAGEMENT & LEADERSHIP Delegation: A Strategy for Empowerment This one-day course helps managers become master delegators — and avoid being perceived as micro-managers — through exercises, discussions, and a case study. This program follows a clear and simple process for delegation by first identifying barriers to effective delegation, then setting delegation guidelines that will help your team get things get done, creating a management system that really works, and determining which delegation tools to apply to specific tasks. Outcomes: Delegate to empower team members to make their own decisions and help the entire group work more effectively. Who Should Attend: Managers and supervisors Sep 27 (DN) 8:30-4:30 $185

Lead Worker Training This seminar focuses on changing relationships for leads and group or team leaders, discussing the expectations and limitations of the position, and communication demands from employees and management. Participants learn the role of the lead worker and how to maximize the authority granted to lead workers. Communication skills are practiced, and instruction is offered to help engage employees and effectively train employees to complete necessary tasks. Outcomes: Understand the unique demands of a lead worker and perform more effectively. Who Should Attend: Leads, group leaders, work coordinators, and assistant supervisors Sep 8 (UT) 8:30-3:30, Sep 22 (DN) 8:30-4:00 $185

Innovation in the Workplace SHRM This session teaches the four dimensions of creativity: fluency, flexibility, elaboration, and originality. Participants can expand their perspective, generate insights, and hatch new ideas for application. Techniques and approaches for generating innovative yet practical ideas for solving problems by focusing on real time challenges such as product development, process improvement, operational efficiencies, expanding market share, increasing revenue, cost reduction strategies, and customer care are explored. Outcomes: Enhance your ability to create and innovate. Who Should Attend: Managers and employees who work to foster a creative environment and stimulate innovation Oct 18 (DN) 8:30-4:30 $185

Upcoming Date Nov 8 (AZ), Nov 22 (DN),

Interviewing and Hiring I HRCI This session is a step-by-step approach for planning, conducting, and evaluating a structured, behavioral interview. This interactive format combines lecture, video, exercises, and discussion. Participants follow an interview plan, analyze applications, conduct behavioral interviews, and select the best candidate. Outcomes: Ask effective, legally-compliant questions to successfully interview your next applicant. Who Should Attend: HR professionals, managers, and supervisors Sep 9 (DN), Oct 4 (DN) 8:30-4:00 $185 Upcoming Dates Nov 17 (DN) (AZ)

Leadership Through Influence SHRM Intensive, individual influence skills exercises allow participants to “try on” new techniques in a safe training environment. Team interaction exercises provide insight into how influence operates in team settings. Ten influence tactics give participants a spectrum of techniques to choose from, depending on their situation. The final exercise ties the program together by analyzing a work-specific situation, the influence, the goal, and the desired outcome, power bases, influence tactics, and approach plan. (Includes cost of LTI book and workbook). Outcomes: Effectively utilize your personal power to influence others. Who Should Attend: Non-managing professionals, high-level leaders, managers, supervisors, staff personnel, and self-directed or traditional work team members Oct 17-18 (DN) 8:30-4:30 $470 Upcoming Dates Nov 8-9 (CS)

Leadership: Why Would Anyone Want to Follow You? This course combines the best of behavioral and neurological science and experiential learning to help individuals become socially and emotionally smarter. It provides a framework, methodology, scientifically validated assessment, and direct experience for building the personal and relationship competencies required for creating high-trust relationships. It is also an introduction to the multiple applications of the FIRO-based Elements of Awareness including personal and interpersonal effectiveness, improving customer service, and resolving conflict. (Follow-up coaching is available for an additional fee.).

Outcomes: Motivate, inspire, and energize the workforce. Who Should Attend: Managers and supervisors Oct 18-19 (AZ) 8:30-4:30

$405

Upcoming Dates Nov 8-9 (DN)

September-October 2016

MANAGEMENT & LEADERSHIP Leading Teams This class outlines how to set a direction for a team by assessing individual needs, recognizing stages of team development, and applying facilitative and directive leadership practices to support teams. Participants discuss and apply four different leader decision-making styles, practice moving teams toward group decision-making, and discuss a continuous improvement model to apply at your workplace. Outcomes: Develop skills to provide strategic direction and effective decision-making as the leader of a team. Who Should Attend: Managers and supervisors, team leads, and lead workers Oct 28 (DN) 8:30-4:30 $185 Management Back to Basics: Flexible Module Program SHRM This program covers the supervisory role, viewed from a results-driven approach. Participants learn how it impacts employee performance and retention while adding value as a strategic contributor. The session covers the employment life-cycle through the hiring process, and how to make better selection, moving on to onboarding, defining responsibilities and learning how performance management, includes convincing new employees to commit and contribute to the organization. Participants also learn how to set expectations, coach, provide documentation, and evaluate good and poor performance. Outcomes: Better understand the importance of maintaining a positive relationship with employees in order to achieve optimum results and retain valued talent. Who Should Attend: All levels of supervisors, managers, leaders, and owners Oct 7 (DN) 8:30-4:30 $185

Managing in a Multi-Cultural Environment HRCI This class identifies some significant cultural differences, which can challenge the current way of management. The session focuses on the cultural values whichcreate these differences in workplace behaviors as a means to accepting and utilizing them to build a strong, functioning workforce. Ideas are explored for managing and communicating in ways which all find motivational and supportive, and provide a broad framework of understanding which can be applied to employees from any culture within an organization. Outcomes: Understand cultural values which create differences in workplace behaviors as a means to accepting and using them to build a strong, functioning workforce. Who Should Attend: Supervisors and managers working with a multicultural workforce. Sep 13 (DN) 8:30-4:30 $185 Managing Multiple Priorities SHRM This practical seminar helps participants prepare for change in managing tasks, beginning with analyzing multiple assignments, identifying major priorities, determining what is important, and understanding payoffs versus priorities. Breaking out of â&#x20AC;&#x153;crisis managementâ&#x20AC;? is a goal of the class, providing tactics for handling a multiple workload and organizational tools to help keep focused. Also discussed are avoiding major time wasters and managing conflicting priorities or colleagues. Outcomes: Become more organized, make choices, gain cooperation from others, and prioritize to achieve results. Who Should Attend: Managers and supervisors and others juggling multiple tasks Sep 22-23 (DN) 8:30-4:00 $370 Upcoming Dates Nov 17-18 (DN)

Management Excellence: It Begins With You This program goes through an integrated process to identify and align all important factors, including defining personal excellence and leadership style, staging and goal setting for personal power, understanding personal preferences for getting work done, and driving values for the work group. Participants also consider career and life vision, empowerment assets, expanding options, building vision, making wise decisions, claiming and using their own perspective, and taking action using their own style. (Includes Myers-Briggs instrument and the book Lifestyles). SHRM

(Participants must register 3 weeks prior to this workshop).

Outcomes: Assess behavior to gain an awareness of your impact, increasing the capacity to lead and motivate others. Who Should Attend: Managers and Supervisors Oct 27-28 (DN) 8:30-4:30 $410

September-October 2016

Managing Remote Employees As telecommuting becomes more popular, managers are faced with the challenge of building morale, loyalty, and results from employees they rarely see. This seminar focuses on skills managers need to be successful in this environment. Participants are introduced to a number of management tactics, including a performance matrix for accountability to help employees better target goals, how to identify employee performance levels and develop employees based on them, and, what employees want from remote managers. Outcomes: Gain the tools you need to successfully manage virtual teams of employees across locations. Who Should Attend: Managers and supervisors with employees in multiple locations Sep 20 (DN) 8:30-4:30 $205

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Matrix Team Leadership SHRM Participants learn how to matrix the team into a “living system” of relationships that encourages interconnected communication and interdependent leadership. The matrixed team radically redefines feedback, moves away from limiting roles, and promotes differences. The class covers an introduction of basic systems theory’s applied to human behavior, discussion of the team as its own living organism, how to matrix the team, and how group roles are assigned, assumed, and distributedamong team members. Outcome: Develop leadership skills to build the capacity toward a high performing team, using a systems theory model. Who Should Attend: Managers and supervisors responsible for leading teams. Sep 29-30 (DN) 8:30- 4:30 $360

Performance Management: Setting the Stage for Success HRCI This class provides the skills to manage employee performance as an ongoing process and ties the supervisory role to employee and organizational success. Participants learn the essential skills needed to set clear expectations and document key performance behaviors and results, as well as provide ongoing coaching and feedback to employees. Preparing and conducting the appraisal discussion for optimal results is also a part of this class. Outcomes: Manage employee performance as an ongoing process and tie it to employee and organizational success. Who Should Attend: Supervisors and managers Sep 21 (DN) Oct 27 (AZ) 8:30-4:00 $185

Orientation/Onboarding: Building A Positive Connection From Day One HRCI In this class participants learn how to design a program that can engage new employees, increase job satisfaction, improve productivity and morale, and reduce turnover. Aligning program to business goals, creating a positive first impression, identifying key areas to cover, assigning roles and responsibilities, communicating for maximum impact, and evaluating program effectiveness are all covered in this session. Outcomes: Build on the initial enthusiasm of new employees and gain their long-term commitment. Who Should Attend: HR professionals, managers, and supervisors Oct 12 (DN) 8:30-4:00 $185

Practical Tools for Managing the Termination Process HRCI SHRM Making the decision to terminate the employment relationship and conducting the termination meeting are two of the most difficult responsibilities managers have regardless of the cause. This session will take participants through the important steps in the process of making the decision to terminate, including preparing for the termination meeting, meeting with the employee to terminate employment, completing post-meeting tasks, and communicating after the termination. Outcomes: Conduct an involuntary termination in a way that promotes the best interests of your organization, and preserves the dignity of the employee. Who Should Attend: HR professionals and managers Sep 20 (GS) Oct 14 (DN) 8:30-12:00 $130

Performance Management: Managing Employee Development Participants learn their role in supporting employees in the career management process and the tools to conduct a successful develop¬ment discussion. How employee development fits into performance management is explained, along with the organization’s, manager’s, and employee’s role in the process, while exploring successful avenues to employee development. Also outlined are steps in the career management process and how to prepare and conduct a developmental discussion. Outcomes: Prepare and conduct employee development discussions as part of the performance management process. Who Should Attend: HR professionals, managers, and supervisors Oct 24 (DN) 8:30-4:00 $185

Upcoming Dates Nov 8 (FC), Nov 16 (DN)

Retaining and Engaging Employees: What Employees Really Care About HRCI SHRM Participants learn to build effective programs and create an environment that values employees by exploring the many factors involved in an employee’s decision to stay or leave. Factors considered include key engagement issues, organizational culture, hiring practices, employee development, management practices, and total rewards. Outcomes: Develop effective engagement practices. Who Should Attend: HR professionals, managers, and supervisors Sep 20 (CS) 8:30-Noon $130 Upcoming Date Nov 1 (DN)

September-October 2016

MANAGEMENT & LEADERSHIP SKILLSCOPE: A Multi-Rater Assessment Tool for Supervisors and Managers This session includes the comprehensive instrument, called SKILLSCOPE, which assesses participants’ strengths and developmental needs. It provides feedback from peers, direct reports, and superiors, and a clear method for interpreting that feedback. The SKILLSCOPE report is confidential and anonymous. The results of this developmental tool are given only to the participant. (Note: Registration is due six weeks prior to the seminar, and questionnaires no less than three weeks. Cancellation must be received within fourteen (14) days prior to the seminar.). Outcomes: Identify key competencies and behaviors that lead to supervisory and management success. (If the pre-work is accessed, a $160 assessment fee will be charged).

Who Should Attend: Managers and supervisors Sep 23 (DN) 8:30-12:00

$330

Succession Planning: Are You Prepared? HRCI SHRM Where would your organization be if you lost your key leaders? This half-day fundamental class will address some of the most important aspects of succession planning. By attending the class, participants will be able to develop a business case for succession planning, increase their knowledge about the types of succession plans, use tools to help identify leadership competencies, determine what kind of leaders the organization needs, and then identify high potential, agile learners. Outcomes: Understand the aspects of succession planning from attracting, retaining, and engaging critical talent. Who Should Attend: Individuals interested in the fundamentals of succession planning Sep 19 (DN) 8:30-12:00 $130 Supervision: Buddy to Boss Participants learn to develop their own management style and create relationships with employees to help guarantee success as a new leader. Discussed will be how to identify what has changed, what has stayed the same, and how the relationships with people are essential to success. How to understand the steps for a smooth transition , recognizing and applying strengths and abilities, acknowledging the importance of establishing boundaries, and creating a culture of trust will also be covered. Outcomes: Manage this difficult transition effectively. Who Should Attend: Anyone transitioning into a supervisory or manager role Oct 21 (DN) 8:30-4:30 $205

September-October 2016

Supervision: Core Competencies Thousands have enjoyed this MSEC program. The course begins with analyzing employee performance using the Mager-Pipe system, then explores leadership styles to better work with subordinates, teams, and peers. Participants learn to capitalize on employee engagement, set and communicate expectations, enhance listening, and practice delivering effective feedback. Outcomes: Put into action the tasks and interpersonal skills to motivate employees and achieve results. Who Should Attend: Managers and supervisors Sep 1-2 (DN), Sep 14-15 (AZ), Sep 19-20 (DN), Oct 4-5 (DN), Oct 11-12 (DN), 8:30-4:30 $310 Upcoming Dates Nov 10-11 (DN), Dec 7-8 (DN) (CS)

Supervision: Is it For Me? The class highlights changes in types of responsibility, relationships with peers, friends, and management, along with personal challenges that often go along with a promotion to supervision. This is a discussion seminar in which participants focus primarily on the critical differences between non-supervisory and supervisory roles, and consider the role and duties of a supervisor, how to make the transition to supervision while planning for success in the transition. Outcomes: Learn whether a supervisory role would be a good fit, and how to approach such a role. Who Should Attend: Anyone contemplating a supervisory role Sep 13 (DN) 8:30-4:00 $185 New! Supervision: The Art of Managing Up Participants focus on more consciously working for the mutual benefit of themselves and their boss by developing a better understanding of their boss’s position, priorities, and expectations. The class covers finding the “right” way to engage management in dynamic, productive conversations; establishing better working relationships, and developing a more engaging and collaborative relationship or at a minimum seize the opportunity for conversation. Outcomes: Take a more active role in daily relationship management with your boss. Who Should Attend: Anyone looking to partner more successfully with their boss Sep 27 (DN) 8:30-4:30 $185

303.894.6732 | registration@msec.org | MSEC.org

MANAGEMENT & LEADERSHIP Supervision: Your First 90 Days—How to Survive This is a great course for those new to supervision. In this hands-on course, participants explore the differences between managing and leading. A Supervisory Skills assessment is used to find gaps in select leadership skills, including guiding and organizing the work, developing staff, and managing performance and relationships. Outcomes: Leave the class with an action plan to implement when returning to the workplace. (Participants use a “Supervisory Skills Assessment”). Who Should Attend: New managers and supervisors Oct 24 (DN) 8:30-4:30 $185 Upcoming Date Nov 3 (UT)

New! Supervisory Skills 5-Day Program This is an intensive 5-day course that provides participants with a foundation of necessary supervisory skills. Participants who successfully complete the program will be awarded a Certificate of Completion. Participants are exposed to leadership competencies, techniques to embrace and manage change, and collaboration and team building skills. The course also covers essential employee motivation principles, methods to manage employee performance and workplace conflict, and critical decision-making skills. Outcomes: Become an effective workplace leader. Who Should Attend: Supervisors and managers Oct 14-Nov 11, 5 Fridays (UT) 8:00-4:00 $735 The Accountability Experience SHRM Participants are exposed to principles of accountability including defining an accountable environment, including responsibility and empowerment. The course also covers topics including assessing personal levels of responsibility, evaluating typical situations to improve levels of accountability, along with identifying appropriate tools to address challenges, and practicing verbal skills associated with declining, negotiating, and holding others accountable. Outcomes: Discover the powerful personal and organizational benefits of individual accountability and the strategies to make it happen. Who Should Attend: Individuals looking to improve self and others in the area of accountability Oct 11 (DN) 8:30-4:30 $245

The Complete Supervisor Program This week-long program takes supervisors through the life cycle of an employee. Interviewing skills, coaching, communication and feedback skills, and the legal issues of dealing with performance problems will be covered. The first two days are instructions in supervisory core competencies. The third day covers interviewing and hiring. The fourth day discusses legal issues in managing employees, and the last day is devoted to the topic of performance management. Outcomes: Understand the employee life-cycle through a holistic approach in learning. Who Should Attend: Managers and supervisors Oct 17-21 (DN) 8:30-4:30 $830 The Five Dysfunctions of a Team SHRM This is a one-day workshop designed to help team members and leaders use the model as a way to function more effectively so that their team can achieve their full potential. This workshop provides leaders with an in-depth understanding of the model and tools for applying the theory in order to help their teams become more productive and cooperative. Materials include a participant workbook and copy of the assessment. Outcomes: Develop an action plan for presenting the Five Dysfunctions model to your team and use the model to improve your team. Who Should Attend: Anyone who is part of, or desires to create a higher functioning team Sep 21 (DN) 8:30-4:30 $295 Time Management for Managers: Creating Balance at Work and Home SHRM Based on the latest concepts from Stephen Covey, David Allen, Donald Whetmore, and Julie Morgenstern, participants explore the connection between leadership, management, and time management. Participants then learn how to focus on activities on a daily basis to help reach these goals. Recognizing how time is spent by identifying top five personal time wasters, and discovering ways to control or eliminate them is explained. Outcomes: Focus on priorities, get organized, and stay on track by organizing yourself and others. Who Should Attend: Managers and supervisors Sep 14 (DN) 8:30-4:30 $205

September-October 2016

Light up your HR knowledge with HRCIâ&#x20AC;&#x2122;s new aPHR Certification Getting familiar with the world of HR can be a challenge. To recognize this, HRCI (Human Resource Certification Institute) is offering a new HR certification - the Associate Professional in Human Resources (aPHR). The aPHR is designed for professionals who are just beginning their HR career, or for anyone who has HR responsibilities as part of their dayto-day job. If you are interested in passing the exam or just expanding your HR knowledge, let MSEC help. We offer a two-day class, Fundamentals of Human Resource Management to help you prepare for the exam. See the class listing on page 26. To register call 800.884.1328 or go toMSEC.org

September-October 2016

HR MANAGEMENT Employee Handbooks: Revising or Developing HRCI This seminar helps to develop a handbook reflective of an organization. Topics include the pros and cons of an employee handbook, preserving “at-will” employment, and reflecting the workplace culture. Also reviewed are an employee handbook versus a policy manual, what to include and what to exclude, appropriate style and language, and communicating and maintaining the handbook. Outcomes: Follow a clear process in order to develop or revise an employee handbook. Who Should Attend: HR professionals responsible for the draft and upkeep of an employee handbook Sep 13 (DN) 8:30-12:00 $130 Upcoming Date Dec 2 (DN)

HR Metrics and Analytics: Focusing on What is Important HRCI SHRM Participants learn how to enhance HR’s value using data, statistics and analytics. In this session, participants will be provided with formulas and calculators and given the opportunity to apply measurement concepts to realistic business scenarios and problem solving activities. In this way, those attending learn the importance of HR metrics, define measurement literacy, identify the right metrics, connect HR programs to productivity and profitability, and use data, formulas, and statistical tools to support strategy and drive change. Outcomes: Enhance HR’s value using data, statistics, and analytics. Who Should Attend: HR managers and professionals, business owners Sep 20 (FC), Oct 6 (AZ ) 8:30-4:00 $185 Upcoming Date Nov 2 (CS)

Financial Foundations for HR SHRM This class provides a foundation for understanding the Income Statement, Balance Sheet, and Cash Flow statements and how human capital and business decisions affect those statements. The class covers topics with a mix of lecture, discussion, and exercises, including the art of finance; the Income Statement, what does it mean, the Balance Sheet, what makes balance, and the Cash Flow Statement, why is cash is king. Outcomes: Increase your “financial intelligence.” Who Should Attend: HR professionals Oct 26 (DN) 8:30-4:30 $185 Fundamentals of Human Resource Management: Key Steps in Getting Started HRCI This seminar is for those solely responsible for the operations of Human Resources, or as a refresher for professionals wanting to expand their knowledge. The role of linking human resources to business success is explored by examining recruiting and retention, orientation, recordkeeping, HR measurement, performance management, employment law, compensation, and benefits. (Includes a copy of the MSEC Blue Book: Employment Law Resource).

Outcomes: Learn practical ways the Human Resource practitioner can contribute to the organization’s success. Who Should Attend: HR Professionals who are newer to the role Sep 20-21 (DN) 8:30-4:00 $370 Upcoming Dates, Nov 1-2 (AZ), Dec 7-8 (DN)

Webinar! Important Issues in HR Webinar Series HR Analytics Can Big Data revolutionize HR? Big Data approaches look to solve business questions that could not be solved previously because of technology limitations or prohibitive costs. Attend this webinar to discover the effective use of HR analytics to achieve business results. Outcomes: Learn how to use metrics effectively. Who Should Attend: HR Professionals interested in how to use data to provide information on valuable metrics Oct 14 12:00-1:00, 11:00-12:00 AZ time $159 Webinar! Important Issues in HR Webinar SeriesHR Capital Management For the first time in nearly a decade issues of retention, engagement and talent attraction are on the top of company priority lists. The integration of HRIS and HCM into one cohesive process will be the standard business model and shape the future of Human Resource Information Technology. Explore ways that HCM systems can transform your talent strategies and improve employee engagement and hiring decisions. Outcomes: Understand how to use technology to enhance talent management. Who Should Attend: HR professionals responsible for recruiting and talent management Sep 16 12:00-1:00, 11:00-12:00 AZ time $159

CONTINUED

September-October 2016

HR MANAGEMENT Knowledge Management: Transferring Critical Knowledge Roughly 10,000 baby boomers will turn 65 today, and about 10,000 more will cross that threshold every day for the next 15 years. While there is no full replacement for a valuable employee, steps can be taken to retain some of their Intellectual capital in vital areas. This highly interactive workshop provides a practical guide for stopping the brain drain and capturing valuable knowledge, skills, and experience so it can be sharedamong employees of all the generations in the workplace. This session will help to identify generational differences in transferring knowledge between Boomers, Gen X, and Gen Y, along with anticipating and assessing knowledge gaps. Outcomes: Capture valuable knowledge, skills, and experience so it can be sharedamong employees of all the generations in the workplace. Who Should Attend: HR professionals and managers Oct 14 (FC) 8:30-4:00 $185 Upcoming Date Nov 4 (DN)

Performance Appraisal Design: A Strategic Approach for Improving Results HRCI SHRM This class provides the tools needed to define, develop, and implement a customized performance appraisal program. Participants learn how to develop a system that focuses individual and organizational efforts to achieve a competitive advantage. A step-by-step toolkit is provided to design the system, including the form. Assessing the culture and business context and integrating performance appraisal is covered, along with designing a customized tool and measuring cost effectiveness. Outcomes: Measure employeesâ&#x20AC;&#x2122; performance and link that to business goals. Who Should Attend: HR professionals, business owners, managers, and supervisors Sep 22 (FC) 8:30-4:00 $185 Upcoming Date Nov 2 (DN)

Recordkeeping for Human Resources HRCI SHRM Participants learn why records are kept, what is kept, and for how long. The practical management of records is covered, along with regulatory and administrative concerns. Also included are whether to go paperless, and what should be kept or discarded. Outcomes: Simplify the recordkeeping process at your workplace. Who Should Attend: HR professionals who work with records on a daily basis Sep 2 (DN), Oct 4 (CS) 8:30-12:00 $130

Recruiting: The Strategy and the Tactics HRCI Participants develop of a strategy, learn how to target and evaluate effective internal and external sources, and create an employee referral program. Also discussed are tactics every recruiter needs, using metrics, and a recruiting scorecard. Creative sourcing ideas including using social media are explored. Outcomes: Leverage employer branding to attract and engage candidates. Who Should Attend: HR Professionals responsible for recruiting Sep 16 (DN) 8:30-4:00 $185 Workforce Planning: Your Roadmap to the Future Participants learn how to assess future human capital needs for a workforce plan. The strategic importance of workforce planning, aligning with goals, conducting an environmental scan, workforce analysis, and forecasting are covered topics. A gap analysis of human capital needs, creating and monitoring a plan, and measuring results are explored. Outcomes: Use a systematic approach to plan for your workplace needs. Who Should Attend: HR professionals, business owners, managers, and supervisors Sep 21 (FC) 8:30-4:00 $185 Upcoming Date Nov 9 (DN)

Writing Effective Job Descriptions HRCI This practical hands-on program guides participants from the job analysis to completed job descriptions. Participants learn valuable tips and tools that can be used back in the workplace including how to present the advantages of accurate, updated job descriptions, techniques to conduct a job analysis and develop a job description, and legal compliance with ADA, FLSA, and EEOC. Outcomes: Create effective job descriptions that impact your ability to recruit, hire, and train top employees. Who Should Attend: HR professionals and managers responsible for job descriptions Oct 5 (DN) 8:30-12:00 $130

Upcoming Dates Nov 10 (DN), Nov 10 (UT)

September-October 2016

303.894.6732 | registration@msec.org | MSEC.org

Update Your Career Status!

Earning an HRCI or SHRM certification is a career milestone for an HR professional. We have certified instructors, the resources, and proven techniques that will help you pass your exam! All of our programs boast a higher than national average passage rate!

SHRM-CP AND SHRM-SCP Examination Study Program | $1,395 Evening Program September 20 - November 22 | 10 consecutive Tuesdays | 6:00-9:00pm | Denver

September-October 2016

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

SEPTEMBER Sept 7

Excel Basic *

$179

8:00am-Noon

Sept 7

Excel Intermediate *

$179

1:00pm-5:00pm

Sept 8

Access Intermediate

$350

8:00am-4:00pm

Sept 8

PowerPoint Basic *

$179

8:00am-Noon

Sept 8

Visio Basic *

$179

1:00pm-5:00pm

Sept 12

Excel Advanced *

$179

8:00am-Noon

Sept 12

Word Basic *

$179

1:00pm-5:00pm

Sept 14

Excel Functions & Formulas

$350

8:00am-4:00pm

Sept 14

SharePoint 2013 Level 1

$350

8:00am-4:00pm

Sept 14

PowerPoint Intermediate *

$179

1:00pm-5:00pm

Sept 14

Word Advanced *

$179

8:00am-Noon

Sept 15

SharePoint 2013 Level 2

$350

8:00am-4:00pm

Sept 16

Excel Basic *

$179

8:00am-Noon

Sept 16

Excel Intermediate *

$179

1:00pm-5:00pm

Sept 22

Project Basic

$350

8:00am-4:00pm

Sept 23

Project Advanced

$350

8:00am-4:00pm

Sept 26

Excel Advanced

$179

8:00am-Noon

Sept 26

Excel Basic

$179

1:00pm-5:00pm

SharePoint 2013 Designer (2-day) *

$700

8:00am-4:00pm

Sept 28

CyberSafe (Securing Assets for End-users)

$179

1:00pm-5:00pm

Sept 28

Excel Intermediate

$179

8:00am-Noon

Sept 29

Access Basic *

$350

8:00am-4:00pm

Sept 27-28

Classes held at Westminster Critical Systems Training Center location unless noted. * Held at the DTC Critical Systems Training Center location. ** Virtual class. See 2016 Training Catalog for addresses.

September-October 2016

303.894.6732 | registration@msec.org | MSEC.org

MISSION CRITICAL TECHNICAL TRAINING Our partner, Mission Critical, has a variety of technical courses for all skill levels. Register at MSEC.org

OCTOBER Oct 10

Excel Basic *

$179

1:00pm-5:00pm

Oct 11

Excel Intermediate *

$179

8:00am-Noon

Oct 11

Word Intermediate *

$179

1:00pm-5:00pm

Oct 12

Excel 2013 Charts and Pivot Tables *

$179

1:00pm-5:00pm

Oct 12

Excel Advanced *

$179

8:00am-Noon

Oct 13

Time Management with Outlook

$350

8:00am-4:00pm

Oct 18

SharePoint 2016 Level 1 *

$350

8:00am-4:00pm

Oct 19

SharePoint 2016 Level 2 *

$350

8:00am-4:00pm

Oct 25

Access Basic

$350

8:00am-4:00pm

Oct 26

Excel Basic

$179

8:00am-Noon

Oct 26

Office 2016 Transition

$179

1:00pm-5:00pm

Oct 27

Excel Intermediate

$179

8:00am-Noon

Oct 28

Project Basic *

$350

8:00am-4:00pm

Oct 31

Excel Advanced

$179

8:00am-Noon

FREE! MSEC Lunch & Learn: Word - Why Word is Driving you Crazy and How to Fix It Are there things in word that drive you crazy, that you just wish would work the way you want? Sometimes Word seems to get in the way more than help, but with this session, you will learn how to master those frustrating items, to make word behave the way you want it to. 1. Tabs 5. Tables 2. Paragraph Formatting 6. Headers & Footers 3. Bullets 7. Pictures 4. Styles Sept 6 (DN) 12:00-1:00 FREE

September-October 2016

PRSRT STD U S POSTAGE PAID DENVER, CO PERMIT NO. 552

1799 Pennsylvania Street Denver, CO 80203 MSEC.org

Changes are Coming! Get Ready with a Wage and Hour Audit from MSEC!

Class action wage and hour lawsuits are now common. And there will be even more when the new overtime exemption rules take effect on December 1, 2016. If you are not paying your employees properly, your organization could be in danger of a lawsuit. Use MSEC’s Wage and Hour Audit Services and make sure your pay practices are in compliance before it’s too late. Our attorneys know the wage and hour laws and our compliance review includes: • Pay practices for non-exempt employees • Recordkeeping and record retention requirements • Auditory exempt classifications • Child labor considerations – employment of minors Call the MSEC Employment Law Services Department at 800.884.1328 for more information.