motor trader
motor trader queensland | vol. 82 | issue 6 | july 2011
Cloud Commerce Luxury Car Tax
Choice of Repairer ACL Update Paid Parental Leave
Queensland Variety Bash
New Australian Consumer Law Motor Traders Beware • Lay–by Agreements – Do your agreements comply with the new Australian Consumer Law? Can your customers ‘walk away’? • Consumer Guarantees – Are you aware of what automatic guarantees your customers may have? • Multiple Pricing – What price is your customer paying? • Extended Warranty – Does your extended warranty offer anything over and above the statutory consumer guarantees? • Promises by sales staff – What your business may have to remedy if a problem results. • Demonstration model – What you need to tell your customers.
Don’t become a queensland test case make sure you are up to date on the new australian consumer law Bennett & Philp Lawyers are here to help you. We look forward to your call 07 3001 2999
Official Publication of the Motor Trades Association of Queensland
Head Office 1000 Wynnum Road, Cannon Hill, Qld 4170 P.O. Box 560, Morningside, Qld 4170 Tel: 07 3237 8777 Fax: 07 3844 4488 Toll Free: 1800 177 951 Email: publications@mtaq.com.au Website: www.mtaq.com.au
contents 2. From the editor 3. president's message Policy/Viewpoint
Michael Taylor
4. Australian Consumer Law Update Competition and Consumer Legislation Amendment Bill 2011 Choice of Repairer Web-link No Change to the LCT threshold from July 1, 2011
Art Director
Industrial Relations
Advertising Enquiries
7. Changes to Paid Parental Leave Scheme
Managing Editor Kellie Dewar
Editor in Chief
Peter Richardson Jeff Dunlop Jillian Anfield Mobile: 0414 075 0422 473 007 944 Facsimile: 07 3844 4488 Email: jilliana@mtaq.com.au jeffd@mtaq.com.au
Editorial
Editorial submissions are welcomed but cannot be guaranteed placement. For more information telephone the Editor 07 3237 8777
Subscription Rates (including GST) Australia: $72.60 annually Overseas: $110 annually Motor Trader Publishing Policy Motor Trader is the official publication of the Motor Trades Association of Queensland. The role of Motor Trader is to inform members of current issues and legislation affecting the industry. As such it can be regarded as the business magazine for the Queensland motor industry. The role of Motor Trader is not to be in competition with the technical magazines already on the market. It will advise of new vehicles being released and of the latest technology incorporated into them; it will advise of latest technology affecting members in each of the MTA Queensland Divisions; it will keep members abreast of the latest in motor industry training and industrial affairs; and it will keep members informed of the latest technical aids available through MTA Queensland Member Services, which will assist members in staying ahead of the technological revolution presently being encountered within the motor industry. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material. MTA Queensland ABN: 74 028 933 848
Corporate Partners
Queensland Variety Bash, p. 10
Members 8. Top quality award for Cairns Diesel Service 9. MTAQ extends partnership with Commonwealth Bank
Industry Update 12. Emissions timelines set Automotive Small Business Success 13. Motorcycle, Scooter & PWC Show on the Gold Coast 14. Frosty makes appearance at safety event 16. Got an ABN? Buy a luxury car without the tax Grant assistance announced for auto industry 17. Inquiry begins for ‘Right of Repairer’ campaign
Features
Cairns Diesel Service wins top award, p. 8
10. The Hervey Bay to the Gympie Muster Variety Bash 20. Cloud Commerce: online software delivery and data housing
MIT news 22. High performance apprentice A thirst for knowledge 23. Taking the initiative Overcoming obstacles 24. MIT diesel training enhanced by Isuzu A ‘win-win’ solution
Health 26. Men and Anger Management
Sport 30. WRC: Coffs Harbour NSW to host September event
World record sale, p. 32
Automobile news 31. Foton ute Volvo V60 sportswagon Swift Classic 32. Camry gets 5 stars; Chery debuts on 3 Audi R8 e-tron McQueen’s legacy
Anger management, p. 26
from the editor
Michael Taylor, Editor
A
The Queensland Variety Bash charity event kicks off just after mid August and takes participants over 3000 kms through some of the most interesting parts of Queensland, all to raise money to empower Queensland sick, disabled or disadvantaged children with the ability to live, laugh and learn.
huge congratulations goes out to MTA Queensland Member, Cairns Diesel Service, for their Bosch Diesel Service Quality Award for 2010 (page 8). The award was announced at the Bosch Service Network Convention in May in Melbourne (an event that coincided with the AAAA Aftermarket and Collision Repair Expos). Travis Briffa represented Cairns Diesel Service at the Bosch event and accepted the award on behalf of the company. Our President, David Fraser, announces on page 2 the formation of the new Australian Motor Industry Federation (AMIF) that was formally recognised in early July. The AMIF includes all of Australia’s MTAs and will be the public face of the Australian vehicle retail, service and repair industry. Ted Kowalski explains very clearly the changes to the paid parental leave scheme (p. 6), removing any confusion about what is to be done as this circumstance occurs. Members should also take note of the article on page
MTA Queensland’s new premises at Eight Mile Plains has come a long way since the project started earlier in the year. The State of the Art facility will house both the Association’s head office and the MIT (MTA Institute of Technology) staff and students.
9, as our Association has extended our relationship with the Commonwealth Bank. Our Member Services staff can arrange to have a CBA Business Banker talk to you about a suite of banking offers. Contact details are at the end of the article. ‘Cloud Commerce’ is the relatively new buzzword for online software delivery and data housing, which CFO On-Call outlines in the article starting on page 20. It is well written and easy to follow, and for those interested in more information, there is a telephone number and
website to access. It’s back: The Queensland Variety Bash (p. 10). In a not so direct route from Hervey Bay to the Gympie Muster, the charity event kicks off just after mid August and takes participants over 3000 kms through some of the most interesting parts of Queensland, all to raise money to empower Queensland sick, disabled or disadvantaged children with the ability to live, laugh and learn. Last year, the money raised had a positive effect on the lives of over 55,000 young people.
Queensland’s Automotive Centre of Excellence INST IT UT E OF T ECHNOLOGY
Queensland’s Peak Automotive Industry Body
Automotive Training Specialists
One Stop Industry Support for:
Specialising in:
• Government and Media Representations
• Light Vehicle Mechanical Technicians
• Industrial Relations Advice
• Motorcycle Mechanical Technicians
• Technical Information
• Automotive Electrical Technicians
• Professional Business Conduct within a
• Parts Interpreting
Strict Code of Ethics
• Management Courses
• Consumer Assurance • Legal Advice • Industry-specific Publications and Stationery
2
motor trader queensland
Free call 1800 177 951
• Specialist Automotive Technicians
president's message The Australian Motor Industry Federation – a new dawn for the Australian Automotive Industry.
David Fraser President, MTA Queensland of the industry on national RS&R issues. The launch was attended by representatives of all member States and Territories, as well as members of the automotive industry and the media. With both Federal seats of Parliament sitting on Monday, the Prime Minister, through a video message, welcomed the formation of the new national body.
n Monday July 4, I was privileged to represent MTA Queensland along with Ian Field - Chief Executive Officer, at the launch of the new national automotive body, called the Australian Motor Industry Federation (AMIF). The official launch took place at the Australian International Motor Show, which was being held at the Melbourne Exhibition Centre.
“This is an important occasion for the Australian Motor Industry. To have representatives of the Motor Trades Associations of Queensland, New South Wales, South Australia and Western Australia; VACC and the Tasmania Automobile Chamber of Commerce and ACT and Northern Territory present at the launch, demonstrates the unity within the Federation,” AMIF, Chief Executive Officer, Richard Dudley, said.
AMIF will be the public face of the Australian vehicle retail, service and repair (RS&R) industry and it will be the voice
“The Australian Motor Industry Federation is important because the RS&R industry is the nation’s
O
largest small business industry sector representing 100,000 businesses, 310,000 employees and an aggregated turnover of $160billion per annum,” Mr Dudley said. MTA Q has more than 2,000 members employing approximately 15,000 employees in Queensland and we are proud to be a member. We are confident this is a turning point for the retail, service and repair sector. In AMIF, and Richard Dudley, we will have a strong national voice and one which will engage the Federal Government and Commonwealth Departments to proactively influence the development policy, regulation and legislation, and protect our industry’s interests.
The launch of the Australian Motor Industry Federation. Back Row (L to R) Pat Browne (MTA-WA Director), Neville Gibb (MTA-SA Director), Malcolm Little (TACC Senior Manager), Maurie Pinfold (MTA-NSW Director & acting AMIF President). Front Row (L to R) Tony La Rosa (VACC President), Christine Macauley (MTA-ACT Director), Richard Dudley (AMIF Chief Executive Officer), David Fraser (MTA-Q Director), Catherine Phillips (MTA-NT Director). motor trader queensland
3
policy/viewpoint Australian Consumer Law Update Through various Bulletins and articles in the Motor Trader we have informed you of relevant provisions of the Australian Consumer Law (ACL) as they may apply to your business. In this article we are providing you with ACL provisions as they apply to the service (repair) industry. The first is a reminder of consumer guarantees:
What do they guarantee about the service? There are three consumer guarantees that apply to services. Service providers guarantee to provide services: • with due care and skill • which are fit for any purpose; and • within a reasonable time, when no time is set. These are explained below.
Due care and skill Service providers must carry out all services using an acceptable level of care and skill. Their work must be at least as good as what a competent person with average skills and experience would provide. They must also take reasonable steps to avoid loss or damage when providing the service.
Fit for a particular purpose Services and any resulting products will be reasonably fit for any particular purpose specified. This guarantee may not apply if it is unreasonable to rely on the service provider’s skill or judgment, or if the provider tells you the service or 4
motor trader queensland
Richard Payne, Principal Policy Director
resulting product will not meet your purpose.
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed by. If not, the supplier guarantees to supply the service within a reasonable time. What is ‘reasonable’ will depend on the nature of the services and other relevant factors such as weather and availability of parts or supply of materials.
Itemised bills for services (as advised by the Office of Fair Trading) A consumer can request that you provide them with an itemised bill for the purchase of services. It must show: • how the price was calculated • the number of hours of labour and the rate • a list of materials used and the amount charged for them. The consumer needs to make their request within 30 days of receiving the service or bill for that service, and you must provide the itemised bill within seven days.
Notice in regard to the use of refurbished / reconditioned parts From July 1, 2011 it is a requirement under the ACL to provide consumers with a written notice if the repairs involve – • refurbished goods as an alternative to repair, or • refurbished parts in the repair The notice is required to
include the words ‘Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.’
Competition and Consumer Legislation Amendment Bill 2011 For information to members – the above Bill (2nd reading) has been re-introduced into Parliament, after it lapsed when the last election was called. The Bill will amend section 50 of the Competition and Consumer Act 2010 which includes unconscionable conduct provisions of the Australian Consumer Law and the Australian Securities and Investments Commission Act 2001. The amendments will ensure there is a much clearer understanding of the conduct that these provisions have always been intended to address. The amendments will protect Australian small businesses, but without creating market distortions which would only reduce their competitiveness and their resilience (it removes the distinction in the existing provisions between unconscionable conduct that affects businesses and that which affects consumers). Members are also advised that we have responded to the “Resolution of Small Business Disputes” - Options Paper, in which we have advocated for a dedicated Automotive Industry Mediator … full details of our submission
maybe viewed from our website.
Choice of Repairer Web-link MTA Queensland has launched a “Choice of Repairer” campaign on our website. MTA Queensland has always strongly endorsed insurers who offer “Choice Of Repairer” in their Product Disclosure Statements (PDS), and our website now steps consumers through the process of carefully checking the PDS of their preferred insurer and then allows them to select an MTA Queensland member with the assurance that MTA Queensland “National Auto Collision Alliance” members, not only work to the Motor Vehicle Insurance and Repair Industry “Code Of Conduct”, but also abide by MTA Queensland’s strict “Code Of Ethics” Applicable members are urged to make themselves familiar with the features of these links and promote them to your customers.
No Change to the LCT threshold from July 1, 2011 The limit is indexed annually in line with movements in the motor vehicle purchase sub‑group of the Consumer Price Index, which for 2010 / 11 was less than an indexation factor of 1 and therefore, the ATO has advised that the LCT threshold has been held constant at $57,466 or $75,375 for a “fuel efficient” car.
Rank
Qld Market
YTD June 2011
Top 10
Model
Sales
Segment Share %
1
Mazda3
4,010
17.9
2
Toyota Hilux 4X4
3,379
22.7
3
Hyundai i30
3,379
15.1
4
Nissan Navara 4X4
3,171
21.2
5
Toyota Corolla
3,026
13.5
6
Holden Cruze
2,846
12.7
7
Holden Commodore
2,661
48.2
8
Mitsubishi Lancer
2,478
11.1
9
Hyundai Getz
2,268
15.7
10
Toyota Camry (4cyl)
1,900
38.3
Total
103,962
Queensland New Vehicle Industry Update Year to Date June 2011 State by State Year to date
Year to date percentage
% 0.0
0
-2.0
-5000
-4.0
-10000
-6.0
-15000
-8.0 -20000 -10.0 -25000
-12.0
-30000
-14.0
-35000
-16.0
-40000 YTD YTD%
-18.0 ACT -544 -6.6
NSW -5915 -3.7
NT -262 4.8
QLD -5167 -4.7
SA -3608 -10.6
TAS -1447 -15.4
VIC -12123 -8.4
WA -5866 -9.8
TOTAL -34932 6.6
240000 234551 230000
motor trader queensland
5
YTD YTD%
ACT -544 -6.6
NSW -5915 -3.7
NT -262 4.8
QLD -5167 -4.7
SA -3608 -10.6
TAS -1447 -15.4
VIC -12123 -8.4
WA -5866 -9.8
TOTAL -34932 6.6
policy/viewpoint
Queensland Sales since 2004 New Vehicles 240000 234551 230000
220000 215752
214870 212431
F’Cast 208800
210000
207919 202476 199306
200000
190000
180000 2004
6
2005
2006
2007
2008
2009
2010
Rank
Qld Market
YTD June 2011
Top 10
Marque
Sales
Sales
%
Mkt Share %
1
Toyota
19,024
-3,970
-17.3
18.3
2
Holden
11,011
-1,659
-13.1
10.6
3
Hyundai
9,574
-21
-0.2
9.2
4
Mazda
9,445
424
4.7
9.1
5
Ford
8,933
-1,442
-13.9
8.6
6
Nissan
8,481
993
13.3
8.2
7
Mitsubishi
8,394
509
6.5
8.1
8
Subaru
3,363
49
1.5
3.2
9
Kia
3,167
398
14.4
3.0
10
Volkswagen
3,110
2
0.1
3.0
Total
103,962
-5,167
-4.7
100.0
motor trader queensland
+/- YTD 2010
2011
YTD June 2011
industrial relations Changes to Paid Parental Leave Scheme
S
ince 1st January 2011 eligible working parents have been able to get 18 weeks of government funded Parental Leave Pay – currently valued at $589.40 per week before tax. The Family Assistance Office will assess whether employees are eligible for Parental Leave Pay. Full-time, part-time and casual workers may be eligible. To be eligible an employee must; • Be the primary carer of a newborn or recently adopted child • Be an Australian resident • Must have worked for at least 10 of the 13 months prior to the birth or adoption of their child • Worked for at least 330 hours in that 10 month period (just over one day a week) with no more than an eight week gap between two consecutive working days • Have received an individual adjusted taxable income of $150,000 or less in the financial year prior to the date of birth or adoption; and • Be on leave or not working from the time they become the child’s primary carer until the end of their Paid Parental Leave period. From 1st July 2011, employers must provide Parental Leave Pay to an eligible employee who has a child born or adopted from 1st July 2011 and who has worked for the employer for at least 12 months prior to the expected date of birth or adoption.
Ted Kowalski, Industrial Relations Manager
How does the employer role in the Paid Parental Leave Scheme Work Employee discusses their leave intentions with their employer
Employee lodges their claim for Parental Leave Pay with the Family Assistance Office
The Family Assistance Office decides if the employee is eligible for Parental Leave Pay
Centrelink decides if the employer is required to provide Parental Leave Pay and will notify the employer of this decision. If the employer is not required to provide Parental Leave Pay to the employee, the Family Assistance Office will
Employer accepts Centrelink’s decision to provide Parental Leave Pay
Employer registers for scheme
Employer confirms their details with Centrelink
Centrelink provides employer with Paid Parental Leave funds in fortnightly or six-weekly instalments, along with payment advice
Employer receives Paid Parental Leave funds
Employer provides Parental Leave Pay to their employee in their usual pay cycle Members wanting additional information can visit the business section of the Centrelink website at www.centrelink.gov.au/business and down load a copy of the Paid Parental Leave Scheme Employer Toolkit. Or call the Centrelink Business Hotline on 13 11 58 motor trader queensland
7
members Top quality award for Cairns Diesel Service
• Bosch Car Service, Business Excellence Award 2010: Jackson’s Auto Repairs Pty Ltd, South Australia
TA Queensland member, Cairns Diesel Service, won the 2010 Quality Award for Australia’s best diesel service, which was announced at the Bosch Service Network Convention in May at Melbourne’s Crown Promenade Hotel.
• Most Valuable Network Member Award 2010: Michael Rappo, Auto Ignition Company, New South Wales
M
The Convention was held in conjunction with the AAAA Aftermarket & Collision Repair Expo’s – just across the street at the Melbourne Convention and Exhibition Centre.
• Bosch Car Service, Quality Award 2010: Frank’s Auto Electrics and Air Conditioning, South Australia
“We have a strong nucleus of people, they are all well trained, we have very low staff turnover, and we invest in the capital outlay required to keep up to date with the latest diesel technology that allows us to provide excellent service to the people of Cairns.”
The Bosch Convention brought together over 80 Bosch Service Network members and their families along with 25 key Bosch personnel to explore ways to review their business. The conference culminated in the inaugural Bosch Service Network Awards held at Zinc on the banks of the Yarra near Melbourne’s Federation Square. Under the theme ‘Chicago’ and hosted by Marty Fields this night was the highlight of the weekend. Congratulations to the following business award winners: • Bosch Diesel Service, Quality Award 2010: Cairns Diesel Service, Queensland 8
motor trader queensland
Cairns Diesel Service’ sole representative at the event, Travis Briffa, accepted the award on behalf of Cairns Diesel Service. “We didn’t know we had won until it was announced at the Conference,” said Cairns Diesel Service’ John Ryde. “This is a testament to all of the hard work we have put in to the business, particularly in the past sixteen years.
“We keep at the forefront of Common Rail technology and diagnostics and we keep our people trained,” he added. The business has been operating since 1959 and in the mid ‘90’s, Ryde and his team made the push to drive the business to the highest level by taking it in to the 21st century. “If you get too far behind in diesel technology you never catch up, so we lifted to where we needed to be,” said Ryde. “We adhere to all the Bosch specifications, all of our equipment is up to date and the business frontage and signage is appealing to customers,” he said. As well as having all of the necessary equipment and specialised rooms for Common Rail technology, Cairns Diesel Service also has a fully air conditioned vehicle servicing area, which is rare in Australia. With a staff of 10, Ryde said that they were very proud to have won the award, which is the first time the business has been recognised on a national scale. “We have a strong nucleus of people, they are all well trained, we have very low staff turnover, and we invest in the capital outlay required to keep up to date with the latest diesel technology that allows us to provide excellent service to the people of Cairns and outlying areas,” Ryde concluded.
MTAQ extends partnership with Commonwealth Bank
M
TAQ has extended its relationship with Commonwealth Bank. In addition to offering Members special rates for EFTPOS services, we can now arrange for one of their Business Bankers to talk to you about:
business lines of credit, business credit cards and overdraft facilities. • Insurance: Manage the risks in your business – including protecting yourself against financial hardship resulting from the injury, death or disablement of a key person,
MTAQ members are also entitled to a free Business Financial Health Check. A Business Banker will look at every aspect of your business to ensure you have just what you need for success.
Stationery for the automotive industry gue Catalo 1 t c u d Pro 201
cover cash-
• Day-to-day banking: Get the right business accounts and payment solutions for your business.
flow shortfalls,
• Commercial finance: Find a product that meets your financial needs, including bank guarantees, cash advances, flexible loans,
future.
finance business expansion and build
• General Office Stationery Supplies • Motor Vehicle Sales Stationery
wealth for the
partner or director. • Investment: Choose from a variety of short, medium and long term investment opportunities to help
MTAQ members are also entitled to a free Business Financial Health Check. A Business Banker will look at every aspect of your business to ensure you have just what you need for success. To find out more or arrange for a Business Banker to contact you, telephone Katie at MTAQ on 3237 8784.
• Job/Time Cards • Service Station Supplies • Signage • Approved Inspection Station Signage and Decals • Accessories • MTA Queensland Member Signage • Technical Publications Available online at www.mtaq.com.au Toll free 1800 177 951
MTA Queensland welcomes the following new members Business Name
Principal/s
Street/Postal Address
Division
Ned Kelly Car Rentals
Alfred Niehaus
101 Golden Four Drive Bilinga Qld 4225
RVID
Peter Carroll Automotive
Stuart and Julie Laird
12/25 Transport Ave Paget Qld 4740
AED
Leading Automotive
Colleen O’Beirne
4/105 Lobb St Churchill Qld 4305
AED
Northern Beaches Auto Electrical and Mechanical
Michael Selby
6/15 Carl St Rural View Qld 4740
AED
Caltex Woolworths Nerang
Marco Luciano
1 Hinkler Drive and Pappas Way Nerang Qld 4211
Dieseltec QLD
Robert Sutherland
114 Sydney St MacKay Qld 4740
AED
Reefside Auto Electrics & Air Conditioning
Michael & Steven Harding
2 William Murray Drive Cannonvale Qld 4802
AED
Happy Spanners
Daniel Williams
7 Brolga St Kewarra Qld 4879
AED
Battery Traders Auto Electrics
Robert Eldred
82 Moss St Slacks Creek Qld 4127
AED
SSCSAQ
motor trader queensland
9
T
his year Variety Queensland celebrates 22 years of bashing with an action-filled 9 day Bash from Hervey Bay to the Gympie Muster. This expedition of a lifetime begins in the beautiful Hervey Bay with a convoy of cars like no other and sets out to the iconic Gympie Muster when the peaceful setting at Amamoor Creek State Forest Park comes alive every August for one of Australia’s biggest celebrations of music. The 2011 XXXX Gold Variety Bash is the event where you can tick two must do events off your bucket list! Imagine the fun and entertainment when over 450 like minded people get together and travel over 3000km through some of the most interesting parts of Queensland, all to raise money to empower Queensland children with the ability to live, laugh and learn. The annual Variety Bash is Australia’s most successful charity motoring event. It is the focal point of fund raising efforts for many hundreds of supporters of Variety, with the money raised helping those Queensland kids who are sick, disadvantaged or who have special needs. Drivers and crews are drawn from all walks of life, these enthusiasts come together on
the Bash to drive along rough outback roads and bribe and cheat their way past the officials! Beginning in Hervey Bay on Thursday 18th August, the Bash will travel south and west, visiting towns such as Warwick, Goondiwindi, Lightning Ridge, Nindigully, Miles, Cracow and Kingaroy before finding its way back to the entertainment highlight of the Gympie Muster. In 2010, Variety Queensland had a positive effect on the lives of over 55,000 children in need. With the assistance of generous supporters, equipment and services were provided with a value in excess of $2.4million. Since 1990, the XXXX Gold Variety Bash has raised more than $15 million for children and children’s organisations across Queensland.
What is Variety Queensland? Variety Queensland – the children’s charity is dedicated to improving the quality of life for children who are sick, disadvantaged or who have special needs. Variety is involved with everything from life saving operations and Sunshine Coaches for school children in remote or disadvantaged communities, to equipment for children’s hospitals, communication and
The 2011 XXXX Gold Variety Bash Start
Thursday 18 August
Hervey Bay
Day 1
Thursday 18 August
Landcruiser Mountain Park
Day 2
Friday 19 August
Warwick
Day 3
Saturday 20 August
Goondiwindi
Day 4
Sunday 21 August
Lightning Ridge
Day 5
Monday 22 August
Nindigully
Day 6
Tuesday 23 August
Miles
Day 7
Wednesday 24 August
Cracow
Day 8
Thursday 25 August
Kingaroy
Day 9
Friday 26 August
Gympie Muster
Day 10
Saturday 27 August
Gympie Muster
mobility devices, wheelchairs and walking frames, camps for sick and disabled children, learning aides, cochlear implants to restore hearing, and much, much, more. Over 58% of all money appealed goes to regional Queensland where many remote towns are often overlooked yet have the greatest need. All of the net funds raised by Variety Queensland are spent on children or children’s organisations within Queensland. An appeals committee makes recommendations to the board for approval of funds to be spent. This is generally by way of goods and services. Variety Queensland receives
no direct government funding.
What is the Bash? The Variety Bash started as a drive in the Outback with a few mates. In 1985, Adventurer Dick Smith took a group of intrepid motorists from Bourke to Bourketown in their old cars, raising money for charity along the way. All of the money raised went to the Variety Club of Australia to further its support of sick, disabled or disadvantaged children. Since then the spirit of the original idea has been retained. Every entrant has to raise money for Variety and all vehicles must be 30 years old or older at the time of entry and non-performance modified. The Bash is not a
variety The Hervey Bay to the Gympie Muster
10
motor trader queensland
race, rally or speed trial. The single most significant rule of the Bash is to relax and enjoy the event away from everyday pressures, while seeing and experiencing the splendour of the Australian outback.
Who can take part? Entry is limited to those who have enough cunning, resolve, determination and intelligence to persuade sponsors, family and friends
to come up with a suitable amount of donations, for Variety Queensland.
What is a Bash vehicle? Bash vehicles are not race or rally cars; they are lovingly restored jalopies in all shapes and sizes from all over the world. They must be 30 years old or older at the time of entry. They cannot be motorbikes or motorised
wheelbarrows. They must be 2 wheel drive, and they can not have any “go faster” modifications. Improvements may be made in the interests of improved safety, but not for speed.
How much? A Bash car entry fee is $330 (including GST) and is not tax deductible or refundable. In addition, each entry
pledges to raise a minimum of $7,500 as a donation to Variety Queensland. These funds have tax benefits. A provisions levy will be advised upon request, covering each participant’s meals, some merchandise, and entertainment etc.
When does it run Thursday 18th to Saturday 27th August 2010
bash
motor trader queensland
11
industry update Emissions timelines set
T
he Australian Government has announced the timeline for its introduction of tighter exhaust emissions regulations. The new emissions standards are intended to significantly reduce the amount of tailpipe pollution
all new models will produced by new vehicles on our roads and wipe $1.5 billion off Australia’s public health bill over 20 years. Beginning on November 1, 2013, all new models of cars, SUVs and light commercial vehicles will have to comply with what is known as “core” Euro 5 emissions standards. Core Euro 5 has relaxed targets for particulate matter emissions and NOx (oxides of nitrogen) emissions for petrolpowered vehicles, and is also more lenient on diesels and flex-fuel vehicles. These regulations will apply to all new models launched on or after November 1, 2013. Vehicles launched before this date will still only be expected to meet the current Euro 4 emissions standards. By November 1, 2016, all new cars, SUVs and light commercial vehicles sold in Australia will have to meet the “full” Euro 5 emissions regulations, 12
motor trader queensland
have to comply with what
is known as “core” Euro 5 emissions standards
regardless of when the new model is launched. These will tighten up the relaxed regulations launched in 2013 and bring all new vehicles up to the same level.
All brand new models launched from July 1, 2017 will have to meet the even more stringent Euro 6 emissions standard. Exactly one year later on July 1, 2018, all new vehicles, regardless of when the model was launched, will have to be Euro 6 compliant. There will be no softer “core” ease-in period, with the full Euro 6 standards to be introduced on those dates. Some of the specifics of Euro 6 are still to be
finalised for Australia, and will be determined closer to the official rollout.
Automotive Small Business Success
Q
ASA completed the first small business solutions workshop, bringing together a number of small automotive businesses ranging from specialist transmission to marine. Participants engaged in
formal training through a series of five workshops over the space of two and a half weeks, with the added support of one-onone mentoring. Workshop facilitator, Travis Windsor, said the workshops allowed participants to stop and look at their business model. “This workshop enabled the participants to consider what they are doing right and more importantly how they can improve their business processes to become more efficient and therefore save time and
Automotive Small Business Solutions Workshops: Brisbane – Colmslie Hotel Thursday
28th July
6.00pm to 9.00pm
Tuesday
2nd August
6.00pm to 9.00pm
Thursday
4th August
6.00pm to 9.00pm
Tuesday
9th August
6.00pm to 9.00pm
Thursday
11th August
6.00pm to 9.00pm
Tuesday
4th October
6.00pm to 9.00pm
Thursday
6th October
6.00pm to 9.00pm
Tuesday
11th October
6.00pm to 9.00pm
Thursday
13th October
6.00pm to 9.00pm
Tuesday
18th October
6.00pm to 9.00pm
Townsville - Metropole Hotel (September) Monday
12th Sept
4.00pm to 7.00pm
Tuesday
13th Sept
4.00pm to 7.00pm
Wednesday
14th Sept
4.00pm to 7.00pm
Thursday
15th Sept
4.00pm to 7.00pm
Friday
16th Sept
4.00pm to 7.00pm
money,” Windsor said. Participants found the workshops to be of great value offering them both educational and industry networking opportunities. Stanfield Automatics owner, Geoff Richards, said the program allowed him to speak with similar business owners to hear what issues they were going through and what they have done to overcome them. “The workshops allowed me to think outside the square. It is difficult running a small business and getting time to stop and look at your business from a different perspective is very important,” Richards said.
added value by pairing the theoretical information learned with the practical running of the business.
continue to run these business workshops in the Brisbane region with the next workshops in late July. For more information about the workshops contact Paul Kulpa, Executive Officer at the Queensland Automotive Skills Alliance by e-mail paulk@qasa.com. au or on 1300 796 644.
Motorcycle, Scooter & PWC Show on the Gold Coast
Q
ueensland’s Gold Coast will host its third instalment of the Australian Motorcycle Expo, Australian Scooter Festival and Australian Personal WaterCraft (PWC) Show from February 17-19, 2012.
“Everything I learned in the course was something I could translate into running the business,” Romano said.
The Gold Coast Convention and Exhibition Centre’s largest consumer show will utilise over 10,000 sqm of indoor space as well as foyers and the surrounding outdoor precinct.
Romano, inspired by the workshop, is now also looking to undertake future studies to assist him in further developing his business skills.
A pastime or a passion, the motorcycle, scooter and PWC lifestyle is actively embraced in South East Queensland, and the event aims to cater for riders of all
QASA, in partnership with Small Business Solutions, will
experience levels and budgets. Event Manager Mark Petersen said visitor experience was a primary
“The motorcycle, scooter and PWC industries in Australia are driven by brands, businesses and people who are passionate about this lifestyle." focus of the Expo, with demonstrations, attractions, test rides and guest appearances to accompany over 100 different manufacturer, accessory and service stands. “We’re excited to announce the return of the Australian Motorcycle Expo, Australian Scooter Festival and Australian PWC Show to the Gold Coast next February,” said Petersen. “The region lends itself to a lifestyle on two wheels and the water and there has been plenty of interest in the staging of our next exhibition. “The motorcycle, scooter and PWC industries in Australia are driven by brands, businesses and people who are passionate about this lifestyle. As a result we see little effort spared when it comes to
Another participant, Mr. Chris Romano for Bob Romano Auto Care & Performance, said the one-on-one mentoring meetings with Windsor at his business really
motor trader queensland
13
industry update assembling complete, informative and entertaining displays. “Diversity is a key appeal of this lifestyle. Leisure or commuting, on-road, offroad or on the water, a rider for just days or decades, there really is something here for everyone to enjoy and participate in. “As well as showcasing new motorcycles, scooters, PWCs and parts, accessories and services, the event aims to inform, educate and entertain. Safety seminars, special guests, competitions, bike builds and action demonstrations from freestyle motocross, freestyle PWC, trials and mini bike riders will make this a must-visit for all riders and their families,” he added. Petersen predicted the Gold Coast would benefit from the injection of extra tourist dollars with many exhibitors and visitors, including clubs and enthusiast groups, travelling from interstate.
Morrison for all exhibition booking enquiries amorrison@etf.com.au or (07) 5508 7303
Frosty makes appearance at safety event
M
onroe, a topselling brand of replacement shock absorbers, played a key role in the promotion of safer driving during this year’s Fatality Free Friday event. Being the nation’s only community based road safety initiative, Fatality Free Friday has the goal to have one day when not a single road fatality occurs, with this year’s day having been Friday, May 27 across Australia. To action this, events were staged in major Australian capital cities to generate public awareness and media coverage for
the unnecessary loss of life that takes place on our roads each year. To graphically demonstrate this, 1,500 pairs of shoes are displayed at each event to symbolise the lives of men, women and children lost each year on our roads. The Fatality Free Friday events saw involvement from the Police Force, along with local and state governments. At the Melbourne event held at Federation Square, Monroe was represented by the company’s Safety Ambassador, V8 Supercar driver Mark Winterbottom. Together with Fatality Free Friday patron and tireless road safety campaigner Bev Brock, the message to the public was very clear. By taking the Fatality Free Friday pledge to drive safer, we are all making an important step towards reducing the needless loss of life that takes place each year on our roads. Monroe representatives
joined Mark Winterbottom to hand out blue Fatality Free Friday wristbands to the many people who visited the event. Members of the public were then encouraged to take the Fatality Free Friday pledge online at booths located within the event. Tenneco’s aftermarket director Roger Lassen said that everyone at Tenneco is passionate about road safety. “First and foremost is the importance of motorists to take and then action their pledge to drive as safely as possible,” said Lassen. “Also of prime importance is for motorists to ensure that they are driving safe cars. Linking Monroe to this community based initiative makes sense as reducing stopping distances and improved steering and handling can all be gained by replacing worn shock absorbers,” he added.
“The Australian Motorcycle Expo attracts plenty of interstate interest along with that from South East Queensland,” he said. “Many have already planned gatherings on the Gold Coast for the weekend and the local area is sure to benefit as they check out the many tourist attractions and sample the local hospitality,” Petersen concluded. Ticket prices, opening hours and further event details are now available on motorcycleshow.com.au. Connect with the event on facebook at facebook.com/ australianmotorcycleexpo. Please contact Aaron 14
motor trader queensland
Monroe Australia Safety Ambassador Mark Winterbottom (far right) is joined by Fatality Free Friday Ambassador Bev Brock (far left) and other dignitaries at Melbourne’s Federation Square on Friday May 27.
industry update
Got an ABN? Buy a luxury car without the tax
T
he Federal Chamber of Automotive Industries (FCAI) has called for reforms to the luxury car tax after an Auditor-General’s report released last week showed a growing number
"If they don’t abolish the tax, of people are posing as wholesale car dealers to avoid paying the luxury car tax. According to the Australian Financial Review, the number of instances where the tax loophole has been exploited is growing by 10%. Car enthusiasts can pose as wholesale car buyers simply by quoting an Australian Business Number and claiming that the cars are trading stock. Currently the luxury car tax applies to vehicles valued at more than $57,466 and $75,375 for fuel-efficient cars. The payable tax stands at 33%, up from 25% as of July 2008. Luxury vehicles that are two years old can be sold without attracting luxury tax. FCAI chief executive, Andrew McKellar argues the policy needs urgent reforms. “We effectively have a policy in Australia where in order to buy cars with advanced environmental and safety technology, you are being taxed at a premium rate,” McKellar said. “Instead we should ask, do we really want people to pay more for cars with better safety features? If they [the
16
motor trader queensland
they should at least clean up rorting and look at
alternatives to reform the tax"
Federal Government] don’t abolish the luxury car tax, they should at least clean up rorting and look at alternatives to reform the tax.” According to the AuditorGeneral’s report, the ATO had abolished its motor vehicle team in 2008. “We have had anecdotal evidence that there is increasing abuse against the system,” he said. “There has been very little action by the ATO to discourage this from happening. The most fundamental point is the policy is flawed and it creates a negative distortion in the market,” he concluded.
Grant assistance announced for auto industry
A
ustralia’s automotive industry push to break into global supply chains has been made easier with nearly $10 million in grants supplied by the Federal Government. Assistance to Ford, Holden, Toyota and the Co-operative Research Centre for Advanced Automotive Technology under the Automotive Supply Chain Development Program will
provide valuable support to assist Australia’s auto sector compete more effectively in global and domestic markets. Announcing the grants at the 2011 Federal Chamber of Automotive Industries annual dinner, Innovation Minister Senator Kim Carr said the funding would improve supply chain efficiency and secure high-wage, high-skill jobs for Australian manufacturing workers. “Australia is proud of its world-class component producers, vehicle producers and suppliers. These grants will enhance key capabilities, improve efficiencies and
funding already allocated over the past two years .
Inquiry begins for ‘Right of Repairer’ campaign
T
he Australian Automotive Aftermarket Association (AAAA) has welcomed a Federal Government inquiry into data sharing between vehicle manufacturers and the independent aftermarket.
Announcing the grants at the 2011 Federal Chamber of Automotive Industries annual dinner, Innovation Minister Senator Kim Carr said the funding would improve supply chain efficiency and secure high-wage, high-skill jobs for manufacturing workers.
“And $78,000 has been awarded to EGR Automotive; $125,000 to Futuris; and $100,000 to Toyota Boshoku Australia to help them build
closer relationships with their respective Tier 2 and Tier 3 suppliers.” This assistance builds on
This initiative by Parliamentary Secretary Assisting the Treasurer on Competition Policy and Consumer Affairs, David Bradbury, is a major step forward for the AAAA Choice of Repairer
help Australia’s auto industry reap the immense rewards that come from a stronger presence in global supply chains,” Senator Carr said. “The Automotive CRC will receive $4.09 million to continue its work under the Automotive Supplier Excellence Australia program, mentoring and supporting firms across the breadth of the automotive supply chain. “We are providing $1.16 million to Ford, $2.03 million to Holden and $2.37 million to Toyota to foster even closer collaboration with their own key suppliers. motor trader queensland
17
industry update campaign, which aims to create a level playing field enabling consumers to freely choose between dealer supplied parts and service, or independent aftermarket parts and service. Launched in April 2009, the AAAA Choice of Repairer campaign is the independent aftermarket’s response to the increasing difficulty that aftermarket service businesses face in obtaining from vehicle manufacturers and their authorised dealers the critical information (technical manuals, update bulletins, silent recall information, software patches, tools, etc) required to repair and maintain the complex vehicles that are starting to appear in dealer showrooms.
“This inquiry signals the Federal Government’s acknowledgement that withholding critical data required to work with the sophisticated technologies being built into the next generation of vehicles is a consumer rights issue,” said AAAA Executive Director Stuart Charity.
adjustments to a growing range of components, from engine management systems, to traction control and electronic stability control settings. • Crash repair sector needing information about steels, plastics and other materials used in the vehicles’ body structure and outer panels.
“The question has become: ‘Who owns the vehicle - the owner, or the manufacturer and dealer?’ Clearly, owners have the right to have their vehicles serviced and repaired by any qualified technician,” said Charity.
The inquiry ordered by David Bradbury will be conducted by the Commonwealth Consumer Affairs Advisory Council (CCAAC), an independent expert panel that provides the Government with advice on competition and consumer policy issues.
Controlling access to information about the technologies in vehicles seriously impacts both the:
The CCAAC will prepare and circulate an issues paper on access to vehicle data. Then it will call for stakeholder submissions before making
• Mechanical repair sector needing information about electronic settings and
AUTO CARE SOFTWARE
BUSINESS SOFTWARE FOR MECHANICAL REPAIRERS AUTO ELECTRICAL TYRE AND SPARE PARTS BUSINESSES
MAIN MODULES Sales
1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010 1010101010
Stock Control
Purchasing
Banking
Booking Diary
General Ledger
Payroll
Send & Receive SMS Messages
Special Features Vehicle Service History Automatic next service reminder letter printing Numerous vehicle registrations with one ownership ID Job Costing, Job Profitability Serviceman Productivity Reports Multi user application
For more information contact Auto Care Software or download a free test drive from our web site
www.autocaresoftware.com.au 18
motor trader queensland
Sales: 1800 15 88 75
a recommendation to Government. David Bradbury expects the review and final recommendations to be completed by the end of this year. “While this is only the start of the process from the Government perspective, it is a necessary step prior to the Government taking any action - regulatory, legislative, or otherwise - and is a positive step for vehicle owners and the automotive aftermarket that services over 65% of the vehicles on Australian roads,” said Stuart Charity. Stuart Charity emphasised that the automotive aftermarket does not expect to get data free of charge. “We know authorised dealers must pay the manufacturers for the information, special equipment and tools required to service and repair their vehicles,” he said. “All we are seeking is a level playing field. Independent aftermarket operators expect to pay to get the data they need on the same terms as the dealerships. We are not demanding the release of the vehicle makers’ intellectual property. We require exactly the same information they currently make available to their dealers. “The Choice of Repairer concept has long been embedded in the minds of Australian vehicle owners. Both regional and metropolitan areas have a strong tradition of choosing aftermarket parts and small family owned workshops. “The Choice of Repairer campaign is important to the future of the aftermarket parts suppliers employing over 30,000 people, and the estimated 15,000 independent aftermarket workshops across Australia employing hundreds of thousands more,” Charity concluded.
obs j w e the f ma of f o iplo one not D y a a e r whe ent m reer m e ag ur ca o Man y ce n a v ad
Diploma of Management Course Objective: This qualification provides the skills and knowledge required to perform effectively as a manager, team leader or workshop manager. It will develop your skill base and knowledge and create a greater awareness of management practices.
Units of Competence
employer/business for each eligible employee to do the Diploma of Management BSB 51107 offered by The MTA Institute of Technology. The course cost is $3500. The course fees are in no way related to the Australian Government incentives available to eligible individuals.
• Manage quality customer service
Course Length
• Manage budgets and financial plans
20 Weeks Residential / 26 Weeks Correspondence.
• Manage an information or knowledge management system
Delivery
• Develop a workplace learning environment
The course is delivered over a 20 week period consisting of one evening each week, supported by assignments to reinforce theoretical knowledge. Skills will be taught and practised in your workplace where learning will be placed into context. Alternatively it can be done under simulation at our facility.
• Manage people performance • Manage operational plan • Ensure team effectiveness • Manage personal work priorities and professional development
The Diploma of Management is also available via correspondence.
Fees and Charges
Should you wish to enrol in the above course please contact one of our friendly team using the contact details below.
The Australian Government is providing $4000 to the
Enrol
MTA Institute of Technology Address 1000 Wynnum Rd Cannon Hill Qld 4170 Postal PO Box 560, Morningside Qld 4170 Tel (07) 3722 3000 Toll Free 1800 884 137 Email training@mtaq.com.au
‘Cloud’ may not be the best word to choose for making business owners feel confident about a potential home for their precious data. It is just a word though and the enormous benefits can’t be ignored.
T
he ‘Cloud’ is a term for describing online software delivery and data housing. Until recent years most business owners have used software and kept data on their computer hard disk. Software updates had to be downloaded and data had to be backed up and a copy kept offsite for security purposes. Data had to be transferred between bookkeepers, businesses and accountants. There is now a better way via the Cloud. Cloud Commerce provides the ability to work on live data anywhere, anytime. Staff can
work from home at midnight if it suits them; advisers can fix up issues that SMEs raise without having to travel to get the ‘true’ data and reduce the risks associated with loss of access to files and apps. Most of us have been banking in the Cloud for many years now and Cloud Commerce is the next step. The pros of Cloud Commerce far outweigh the cons. Some people worry about the security of their data and about the internet going down. Having data on computer hard disks is probably more
dangerous than having it in the Cloud. Most Cloud Commerce organisations use extremely reputable and secure servers for housing systems and data. In most regions the internet goes down rarely, and if it does it’s generally for hours rather than days. We are on a path to greater internet speed every day. If you Google ‘Online Accounting Software’ some of the top listed systems are Xero, MYOB Live Accounts, QuickBooks and SAASU. Both MYOB and QuickBooks have had desktop offerings for many years and have entered the online arena recently. Both Xero and SAASU were born in the online environment. What should you be looking for in an online accounting system? Here are some questions to ask: • Is it provided by a reputable and solid organisation? Who is involved? • Where is the system and data housed and is it safe?
• What functions does it include? • Does it handle local taxes and compliance? • Is it scalable with ‘Add-Ons’ such as Inventory, Job Management, CRM, Payroll, E Commerce etc. • How much training is available for users? • Are there a good number of advisors who work with the system? • Will it create efficiencies working with your Accountant and will it reduce their fees? One of the biggest concerns so far from SMEs that we’ve spoken to is the perceived risk of having data in the cloud and what would happen if a provider closed its doors? If this happened during the current ‘early adoption’ phase and clients suffered, it could set back the whole concept substantially. Linked to worries about losing control of data is the financial status of some of the smaller suppliers. Risk management around backing up data, is replaced by risk management around keeping a good internet connection.
Cloud Commerce • If it’s free how much will it cost to retrieve data if you chose to move to another system?
• How is support delivered? • Is there a local presence or is it a ‘faceless’ internet page?
• Does it create greater efficiencies than desktop software such as automatic bank feeds to reduce bookkeeping data entry time?
The smart model for cloud commerce is to build a robust general accounting engine and allow for seamless integration of add-ons. This follows the ‘best of breed’ theme and means each provider can focus on and provide the very best solution using their
online software delivery a
20
motor trader queensland
know-how. Add-ons such as Inventory management, Job management, E-commerce, CRM, Mobile workforce management would be very difficult for one provider to develop effectively. Here’s a typical business using desktop software. The bookkeeper enters all transactions and has to perform bank reconciliations, check each bank transaction
from a bank statement against the accounting system and tick them off. Pretty much all of the Cloud Accounting systems have bank feeds which means they are linked to the bank account and entries are automatically fed into the system. The system recognises the amount of the bank transaction and matches up with its own transactions. All the bookkeeper has to do
is click the OK button. Some systems also have system to system transactions i.e. if a supplier and customer are working on the same system, purchase orders and invoices can be automatically received into each system without the need for a bookkeeper to enter them. The time and cost saving of this repetition, could far outweigh the monthly subscription fee of an online
and data housing
accounting system. Probably the biggest benefit of online software is the ability for business owners and advisors to have real time access to vital financial information. Once a financial strategy and budget is set, it can be closely monitored and corrective action taken immediately to ensure achievement of the desired outcome. CFO On-Call hosts webinars for business on Cloud Commerce. Go to www.CFOonCall.com.au/ webinars to register or call 1300 36 24 36 for help. motor trader queensland
21
MIT news High performance apprentice
M
ay’s MIT student of the month was Casey Spencer of Bay City Honda, Nissan & KIA, in Hervey Bay. Spencer, trained by MIT technical trainer Terry Palfrey, said that whilst he has been working as a mechanic for eight years, it was only recently that Spencer undertook the Cert III Auto Mechanical light vehicle in order to reach qualification. “My biggest achievement was three years ago when a customer brought in a new FG F6 Falcon with 600 kilometres on the clock,” said Spencer. “The customer told me to ‘make it better’ and money was no object,” he added. After a month of research and two intense days of work by Spencer and his team to strip the car of all if its un needed parts, followed by four days to rebuild it, then two more days to have it tuned by one of the world’s top Ford tuners, the car, according to Spencer, “was and still is a car that I and many others could not believe was possible from what it was to what it had become.” MIT trainer Terry Palfrey said that since commencing his apprenticeship, Spencer has continued to impress both him and Spencer’s employer by never walking away from any difficult job. “Casey always stays back to finish jobs and he always happy and polite to everyone,” Palfrey said.
22
motor trader queensland
MIT technical trainer, Terry Palfrey (left) with Casey Spencer. Inset (L toR): Zak Zuiderduin and Jade Kleidon
“He has rebuilt several performance engines, calculated formulas for engine rebuilds and has refitted gearboxes, diffs and transfer cases on many later model cars. “Casey has also become very knowledgeable in using scan tools and diagnosing E.F.I. problems and he always has his workbooks done on time. He has certainly helped this dealership’s Nissan dealer rankings," concluded Palfrey. In recognition for his achievement, Casey Spencer received a 24pc 3/8in 6pt. Flank Socket Set, donated to the Student of the Month program by Force Tools – www.forcetools.com.au
A thirst for knowledge
J
ade Kleidon of West Star Motors (Toowoomba) was named MIT’s first Student of the Month for 2011 in April. Kleidon, currently trained by MIT technical trainer Zak Zuiderduin, is in his 4th year apprenticeship but has been working on cars much longer than that. “My interest in becoming a mechanic began when I was a little boy. I helped my father to restore old cars when I was growing up. I helped to build my first car - a red HQ Holden Kingswood” said Kleidon. “l literally grew up with a
spanner in my hand,” he said. Added to that spanner is a Force Tools 36-piece flank socket set that Kleidon was awarded by MIT for his student of the month recognition. In addition to his apprenticeship, Kleidon has completed several training programs, including Holdens diagnostic and Cruze training, and Hyundais GDS and diagnostics training. He has also nearly completed his Air Conditioning qualification. The role of a technician
involves ongoing development,” said Kleidon. “As technology changes, so must our knowledge. The fluid nature of the motor industry ensures that my job remains interesting and challenging. There are constant changes and updates in both the hardware and software of my trade,” he added. MIT technical trainer Zak Zuiderduin said that it has always been a pleasure to train Jade as he constantly gives 100 percent. “Since I took over Jade’s training in October 2009, he has proven to be methodical in his technical studies, which have always been completed to an extremely high standard.” Said Zuiderduin. “Jade originally was an apprentice at a Holden dealership, at which time he performed all tasks involved with the diagnostics and repair of all types of vehicles’ to tradesmen’s standards. “He also completed many online Holden training courses, which has added to his professional development. In August 2010, an opening within the company presented itself at the Hyundai/Mercedes section, which was offered to Jade and he gladly accepted. “He immediately became a valued member of the Hyundai section, adapting to his new environment extremely well, so well that he was invited to join the Mercedes section, which is very rare for an apprentice,” Zuiderduin concluded.
Taking the initiative
productive thanks to his pre apprentice course experience,” said Sweet.
IT business development manager, Anthony Bonaccorso, said that from a advertisement placed in the local paper, Jacob Noonan contacted MIT regarding the preapprenticeship program, which has led to full time employment with MTA member Sunshine Coast Honda.
Noonan’s immediate goal is to gain his qualification and consider the many options that are open to him from there. “I have a high interest in diesel fitting,” he said.
M
“Jacob applied to do the pre-app course through us Jacob after reading Noonan the ad in the local paper,” said Bonaccorso. “The pre-apprentice course takes a student to just under a Cert II level, and they are offered job placement and/or work experience to assist them in securing a full time employment role as an apprentice leading to a qualification,” he added. Whilst Noonan was undergoing the course at MIT in Cannon Hill, Sunshine Coast Honda service manager Brett Sweet, telephoned Bonaccorso, asking about getting an apprentice in for a few weeks. Noonan was sent to Sweet, and after three weeks, he was offered an apprenticeship with full time employment. MIT technical trainer, Darryl Shiels, will facilitate Noonan’s Cert III in Auto Technology. Sweet couldn’t be happier with the outcome. “Jacob is a good fit and he’s
Overcoming obstacles
T
he first step Thomas Hayes took after he was dissatisfied with events at his former workplace was to withdraw from his apprenticeship - but after that, he wasn’t quite sure what direction to take. When MIT staff received his cancellation notice, they contacted Thomas and listened to his experience, then offered him a solution that would help bring him back to the trade. Hayes agreed to come to MIT’s Cannon Hill location for a 3-week Block Release training program for 1st year apprentices, and while the training was in progress, the staff received a call from an employer that was looking to hire an apprentice. Jamie Eade of Pro Tune Performance in Geebung agreed to take Thomas on for a 2-week work experience trial placement, and it was during this period that Eade offered Hayes a full time job. “Thomas is a good mechanic – he’s got good instincts and he is passionate about the business,” said Eade. “He’s got a lot to offer and he doesn’t want to waste time,” he added. Working alongside Eade and mechanic Adrian Hinsch,
Hayes’ MIT training is with technical trainer Graham Macmillan, who will see the apprentice on through to qualification in Cert III Auto Mechanical light vehicle. Being able to re-engage with apprentices, who for one reason or another decide to drop out of the program, is a passion of MIT business development manager, Anthony Bonaccorso. “Our retention methods give us the care factor, following up on a cancellation can literally turn someone’s life around.” said Bonaccorso. “When they understand that we really do care, that we can find a solution for them, and that we can and do organise all of the funding and so forth, then those who really do want to stay with the industry can do that, even when they might have thought that the one shot was their only chance,” he explained.
Thomas Hayes
“For example, Thomas Hayes is a young, enthusiastic automotive student who is keen about the industry and this trade. After we contacted him about his cancellation, he took the initiative to get himself organised and he found a way to attend our in-house training, which led to an early placement with a new employer,” Bonaccorso added. motor trader queensland
23
MIT news
MIT diesel training enhanced by Isuzu
I
suzu UTE Australia has donated a D-MAX ute to MIT (MTA Institute of Technology) – the major provider of automotive technical traineeships and apprenticeships in Queensland. Isuzu’s managing director, Hitoshi Kono, was present for the handover and said that his company was pleased to support MIT. “Diesel engines are becoming more popular on Australian roads. What better product to learn on than an Isuzu diesel engine – the pioneer of diesel engines,” said Kono. MIT managing director, Brett Dale, said the donation was a great gesture and will prove to be an excellent training aid.
The MIT chief also said that the D-Max will be used for training on a daily basis in MIT’s simulated workshop and it will be accessed for training by hundreds of technical students throughout the year - and many more to come in future years. “The Isuzu Ute will provide our students and trainers with access to the latest technology,” said Dale. “It will greatly improve the simulation in training as the modern vehicle replicates real world fleet exposure to our students. “The diesel engine further adds to the currency of training as the diesel fuel technology has become particularly import over recent years. “With the increase in fuel
prices and concerns about climate change, the demand will grow and skilling our technicians in this technology is even more important today,” he added. The MIT chief also said that the D-Max will be used for training on a daily basis in MIT’s simulated workshop and it will be accessed for training by hundreds of technical students throughout the year - and many more to come in future years. “We will be relocating to a State of the Art training facility at Eight Mile Plains,” said Dale. “The facility has been purpose built with extensive consultation with industry to ensure that it simulates best practice and industry standards. “The donation of the Isuzu Ute will certainly complement our objectives to provide access to world class facilities and training fleet,” Dale concluded.
A ‘win-win’ solution There are a variety of reasons why an apprentice employee will quit his or her job and drop out of the program and become disconnected with the automotive industry. When MIT receives a cancellation form, the student is contacted for feedback and is engaged in a discussion about their decision to withdraw. It is at this critical point in discussing the student’s situation that makes it vital that they be listened to, empathised with and made to feel that there is someone who really cares about their future. If it is determined that even though the student would have liked to continue to a qualification and reasons for withdrawing vary from workplace conflicts, lack of employer support, motivational issues or uncertainty of career choice, MIT can offer the student a fresh start to re-engage with the program. From the discussion with the MIT representative, the student may decide that they would like to continue the apprenticeship. MIT can then organise all of the paperwork and applications for approval for the funding to continue for the student to resume their training with an MIT in-house trainer whilst seeking employment. MIT continues to support the student by presenting them to MTA members or other businesses that contact the Association when they are looking to hire new employees.
Isuzu’s Hitoshi Kono (left) and MIT’s managing director, Brett Dale, at the presentation of the D-MAX ute; with MIT technical trainer Richard Pope (far right) and apprentice Tad Lealia. 24
motor trader queensland
This approach to re-engaging the student with the industry can prove to be the most significant turning point in a person’s career path.
Be part of an industry that offers more than you
•
Specialising in: • Light Vehicle Mechanical Technicians • Motorcycle Mechanical Technicians Automotive Electrical Technicians • Parts Interpreting • Management Courses • Specialist Automotive Technicians
INSTITUTE OF TECHNOLOGY
1000 Wynnum Road Cannon Hill Queensland 4170 Tel: 07) 3722 3000 Fax: 07) 3722 3030 Funding for Traineeships and Apprenticeships is made available from the Department of Education and Training
health Men and Anger Management
A
nger is a very powerful emotion that can stem from feelings of frustration, hurt, annoyance, or disappointment – and can be an underlying cause of mental health issues. It is a normal human emotion that can range from slight irritation to strong rage. Suppressed anger can be an underlying cause of anxiety and depression. Anger that is not appropriately expressed can disrupt relationships, affect thinking and behavior patterns, and create a variety of physical problems. Chronic (long-term) anger has been linked to health issues such as high blood pressure, heart problems, headaches, skin disorders, and digestive problems. In addition, anger can be linked to problems such as crime, emotional and physical abuse, and other violent behavior. Steps to help manage anger include: • When you start feeling angry, try deep breathing, positive self-talk, or stopping your angry thoughts. Breathe deeply from your diaphragm. Slowly repeat a calm word or
26
motor trader queensland
phrase such as “relax” or “take it easy.” Repeat it to yourself while breathing deeply until the anger subsides. • Although expressing anger is better than keeping it in, anger should be expressed in an appropriate way. Frequent outbursts of anger are often counterproductive and cause problems in relationships with others. Anger outbursts are also stressful to your nervous and cardiovascular systems and can make health problems worse. Learning how to use assertiveness is the healthy way to express your feelings, needs, and preferences. Being assertive can be used in place of using anger in these situations. • Seek out the
when you feel angry.
support of others. Talk through your feelings and try to work on changing your behaviors.
• Try to gain a different perspective by putting yourself in another’s place.
• If you have trouble realising when you are having angry thoughts, keep a log of
• Learn how to laugh at yourself and see humor in situations.
Suppressed anger can be an underlying cause of anxiety and depression. Anger that is not appropriately expressed can disrupt relationships, affect thinking and behavior patterns, and create a variety of physical problems.
• Practice good listening skills. Listening can help improve communication and can facilitate trusting feelings between people. This trust can help you deal with potentially hostile emotions. • Learn to assert yourself, expressing your feelings calmly and directly without becoming defensive, hostile, or emotionally charged. Consult self-help books on assertiveness or seek help from a health professional to learn how to use assertiveness and anger management skills. If you believe that your anger is out of control and is having a negative affect on your life and relationships, make an appointment to see your GP. You may be referred to a psychologist or other licensed mental health professional who can work with you to develop techniques for changing your thinking and your behavior. A mental health professional who has experience in teaching anger management can help you to deal with your anger in an appropriate way.
24/7 crisis support Lifeline 13 11 14
lifeline.org.au
Are you retirement-ready? It’s not too late and it’s never too early!
M
ake this the year to put into action your five, ten or even two-year plan for retirement.
Don’t have a plan yet? It’s not too late, and it’s never too early. Being retirement-ready means more than reaching retirement age. It also means much more than stopping work. In a time when the average Australian lives around 30 years past retirement age, it means there are nearly as many years for you to support yourself in retirement as there have been during your working life. Can you imagine having to live off your savings for 30 years or more? If you haven’t put a plan together yet, start now. See which group you identify with below.
I am 10 years or more from retirement
(According to recent statistics, life expectancy for Australians who are aged more than 35 now is 79 for men and 84 for women). • How do I want to spend my time in retirement? Will I be travelling the world or quietly working in my garden? Will I sell my house or continue to live where I am? • How much will it cost me each year to live the life I want, taking into account an average 3 per cent consumer price index (CPI) increase each year?
• How long will I be retired if I retire when I want to and live to my life expectancy?
• Do I need some professional financial advice to help me achieve my goals?
I am 5 years from retirement
• How long, exactly, will it be until I retire? Will I be working full time until then? • How close am I to achieving my financial goals? • Do I need professional financial advice to help me review my plan as I get closer to retirement? • How can I fast track my saving? • Am I eligible for the MTAA Super Transition to Retirement Pension?
• How much will I have in my retirement account when I do retire, based on current savings?
• Am I eligible for the MTAA Super Transition to Retirement Pension?
I need to think about the following:
before, I need to consider all the points in the ‘I am 10 years or more from retirement’ section, plus think about the following:
I am 1–2 years from retirement
I need to think about the following: • When is the best time of year to retire, based on tax implications and my working requirements? • Can I afford to retire at the time I have in mind?
If I haven’t had a 10 year plan
• Am I eligible for Centrelink
or other government benefits at the time I want to retire? • Am I eligible for the MTAA Super Transition to Retirement Pension, to make the most of taxeffective saving until I retire? • When I do retire, should I leave my super invested, for example in an MTAA Super Pension, and receive regular payments or withdraw lump sums as I need them? • Do I need professional financial advice to make sure I am taking advantage of all tax concessions and Centrelink benefits? For more information about MTAA Super’s pension products visit the website www.mtaasuper.com.au. If you’d like to be put in touch with an Industry Fund Financial Planning financial planner, or to talk to a member of the Financial Education and Advice Team (call us on 1300 362 415.
To find out more about MTAA Super, you can contact your local representative: • Peter 0419 655 254 • Diedre 0407 732 660 • Lynne 0409 995 868 Email: mtaasuper@mtaasuper.com.au Phone: 1300 362 415 Visit: www.mtaasuper.com.au. Lynne Wilkinson
Diedre Bell
Peter Jones
This document is issued by the Motor Trades Association of Australia Superannuation Fund Pty Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane This information has been prepared by the Motor Trades Association of Australia Superannuation Fund Pty Ltd (ABN 14 008 650 628,AFSL 238718, FSEL0001069), an Approved Trustee company engaged Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913, SPIN MTA0100AU). Motor Trades Association of Australia Superannuation solely in managing MTAA Super for the benefit of its members. All care has been taken to ensure that the information contained in this article is correct at the time of this publication, however, neither the Fund Pty Limited has ownership interests in Industry Super Holdings Pty Ltd, ME Bank Pty Ltd and Superpartners Pty Ltd. Trustee of MTAA Super nor its advisors accept responsibility for any error or misprint, nor for anyone acting on this information. MTAA Super (ABN 74559365913, RSER10004373) The information provided is of a general nature and does not take into account your specific financial needs or personal situation. You should assess your financial position and personal objectives before making any decision based on this information. We also recommend that you seek advice from a licensed financial adviser. The MTAA Super Product Disclosure Statement (PDS), an important document containing all the information you need to make a decision about MTAA Super, can be obtained by calling MTAA Super on 1300 362 415. You should consider the PDS in making a decision.
WhosE tEAm ArE you on?
EntEr thE 2011
Workshop ApprEnticE
shoWDoWn!
Get set for the V8 supercars experience of a lifetime If you’re a Senior Apprentice* studying Automotive Technology and a member of MTAA Super, this could be the most rewarding competition you ever enter! One winner will be selected for each of Ford Performance Racing and the Holden Racing Team, with the chance to attend team headquarters in Melbourne and be part of the L&H 500 Phillip Island race weekend! This once-in-a-lifetime opportunity takes place from 12 – 18 September 2011. To enter, please visit
mtaasuper.com.au
Entries close at 11.59pm 5 August 2011. *Only open to Australian residents who are: (a) aged 18+; (b) a MTAA Super member as at 11:59pm AEST 5/8/11; (c) currently undertaking a Certificate III or higher in Automotive Technology (in conjunction with a TAFE institution or qualified Registered Training Organisation) and at least in the 3rd year of your apprenticeship; and (d) can travel from 12/9/11 to 18/9/11. Limit 1 entry per person per competition. Entries close 11.59pm AEST 5/8/11. See www.mtaasuper.com.au/apprenticecompetition for full terms and conditions.
sport WRC: Coffs Harbour NSW to host September event
I
n early June, www.abc. net.au announced that a challenging route will take 100 rally cars through forests and farming land and along the sea front on the World Rally Championship’s inaugural visit to the New South Wales Coffs Coast for Rally Australia this September. The route covers a total of 369 kilometres on 26 timed competitive stages within a radius of approximately 75 kms north, west and south of the rally base and encompassing the Nambucca, Bellingen, Coffs Harbour and Clarence Valley Shires.
Australia’s most successful international rally driver, Chris Atkinson, has launched a bid to take on stars of the FIA World Rally Championship when Rally Australia comes to the New South Wales Coffs Coast next September. Atkinson, 31, is holding talks with Citroen, Ford and Mini teams about a drive on the 8-11 September event as he looks to increase his tally of 67 WRC starts. He said that it’s not decided yet what car he will drive and that he is focused on getting everything in place.
30
motor trader queensland
Rally Australia, Round 10 of the 2011 FIA World Rally Championship, will start with rally car displays, driver presentations and entertainment in Coffs Harbour on the evening of Thursday 8 September. It will finish on the city’s waterfront on Sunday afternoon 11 September. Organisers expect up to 100 cars to enter, including those contesting the Coffs Coast Forest Rally round of the Bosch Australian Rally Championship and the Coffs Coast Classic Rally. Spectator points will be provided throughout the
route, but the biggest crowds are expected at the Super Special Stage to be run on Thursday, Friday and Saturday nights in The Jetty precinct on the Coffs Harbour waterfront. Daytime stages on all-gravel shire and forestry roads have been designed to take the rally to hinterland areas on Friday, southern areas on Saturday and the northern areas on Sunday.
Spectator points will be provided throughout the route, but the biggest crowds are expected at the Super Special Stage to be run on over three nights in The Jetty precinct on the Coffs Harbour waterfront.
automobile news Foton ute Sydney based Australian automotive distributor, WMC Group has secured the rights to distribute China’s 1-tonne Foton range of 4x2 and 4x4 utility vehicles with plans for the first vehicles to go on sale in Australia early next year. Australian Design Rule compliance and testing is currently underway and is due to be finalized within the next two months. The Foton ute is to be equipped with ABS and EBD and dual front airbags, with an expected ANCAP safety rating of 4 stars.
Volvo V60 sportswagon The all-new Volvo V60 has beaten considerably more expensive competition in emergency braking tests carried out in Germany. The V60 sportwagon was the only car out of the six tested that achieved the highest level of ‘very good’ in the testing conducted by the ADAC - the biggest automotive club in Europe. The tested Volvo V60 was equipped with City Safety (available in Australia) and the optional Collision Warning with full Auto Brake and Pedestrian Detection.
Swift Classic Suzuki Queensland has packaged together an impressive list of sports and luxury features to create a new limited edition version of the Swift that will only be sold in Queensland. From a bold exterior chequered flag stripe running down the centreline, to some stunning interior features, the Swift Classic is to be available in three distinctive metallic colours – copper, blue and silver. The special pricing package for the Swift Classic has a recommended retail price of $22,165 for the manual and $23,865 for the automatic. motor trader queensland
31
Camry gets 5 stars; Chery debuts on 3 ANCAP (Australasian New Car Assessment Program) recently announced that the Australian-made Toyota Camry and Camry Hybrid have improved to 5-star safety rating, following safety upgrades introduced from April 2011. Both vehicles originally earned 4 star ratings. ANCAP also announced that the first of the Chery vehicles to be tested by any consumer crash test program in the world has been given a 3-star rating.
Audi R8 e-tron The first all-electric Audi will have a small production run of the R8 e-tron sports car that will hit the roads in late 2012. Specially qualified employees are borrowing from the series production of the successful Audi R8 mid-engine sports car as they assemble the R8 e-tron at the development workshop. “With the R8 e-tron, we are showing how inspiring electric mobility can be. Every system in this car has been tuned for maximum performance and range,” said Franciscus van Meel, Head of Electric Mobility Strategy at AUDI.
McQueen’s legacy An iconic Husqvarna 400 Cross, which belonged to Hollywood star Steve McQueen, was recently sold by auction in California. Bonhams sold the legendary actor’s 1971 Husqvarna 400 Cross motorcycle - a machine identical to the one he famously rode shirtless on the cover of Sports Illustrated - for a new world record at an estimate-shattering price of $144,500. It is a special piece of McQueen memorabilia and was ridden properly by a movie actor who happened to be a fantastic and talented racer - and had a considerable collection of racing trophies to prove it. 32
motor trader queensland
Why Use
s u o i c Pre
l a t e M lugs
P k r a p S
imple. ity. It’s that S il b a it n Ig h ig vings H my = Cost Sa o n o c E l e u F ance • Optimum erior Perform p u t S = r e w o P mental Impac n o ir v n E d • Increased e c sions = Redu d • Lower Emis Platinum an us metals like
er. use precio by the answ der why we on w le op be surprised pe ht ig m Many u yo s and r spark plug ound a little Iridium in ou is thrown ar ” fe li e ic rv t this nger se ark plugs, bu chieving a lo ious metal sp The phrase “a ec pr on for as as th re e same brea ity is the core il b a it n too often in th ig h Hig conception. ark plugs. is just a mis rior quality sp pe su in s al us met an air/fuel using precio ignite very le n ca ug pl k cycle at a spar combustion lity means th e complete th High ignitabi s re ased su re en d this in turn onomy, inc c e l e fu mixtures an ill m u tim an engine w result is o p issions that em of l occurs. The ve le e duction in th ly on precious power and a re s as car manufacturers also re a bonu ons. expel. This is duce emissi ugs to help re pl k ar sp al met s have higher m spark plug iu id ir d an um ed in at both platin electrodes us Ok, it’s true th an the nickel th ts service in se po n ea oxidatio lps to incr he y nl ai rt melting and plugs, This ce metal spark spark plugs. ing precious us conventional to e ag nt added adva ity. life and is an high ignitabl reason is the y ke e th er howev Precious
K ll a set of NG ta s in u o y son. e m the right rea r So the next ti fo m e th e s plugs, u metal spark ple. . It’s that Sim y it il b a it n ig High m.au
www.ngk.co
on
rry Wils NAME: Ba echanic orkshop M W : N IO T A P OCCU ut ssed Car N
NCANGK/160
Self-Confe PASSION:
Shock absorbers, brakes and tyres are essential to your motoring safety. Shock absorbers keep your wheels in contact with the road – without them your brakes and tyres simply can’t do their job!
STOPPING
STEERING
STABILITY
At 50km/h, just one worn shock absorber can increase your stopping distance by up to 2 metres!
Worn shock absorbers can cause your tyres to lose contact with the road, dramatically affecting steering.
Worn shock absorbers cause excessive sway around corners, making the car a lot less stable.
MON17479/einstein
Mark Winterbottom Monroe’s Safety Ambassador
The Monroe Safety Specialist Program A SAFETY GETPROGRAM ON SIDE WITH YOUR CUSTOMERS maximises your competitive edge by showing TO MAXIMISE YOUR your customers that you’re serious about their safety. Find out more at www.monroe.com.au COMPETITIVE EDGE