Motor Trader Online Edition

Official Publication of the Motor Trades Association of Queensland

www.mtaq.com.au

February 2013

QLD Auto Business

Wins Exporter

of the Year

Shining the spotlight on NACA

Protect yourself from crime

Meet MIT’s new Managing Director FREE TO MTAQ MEMBERS

aftermarketexpo.com.au

Official Publication of the Motor Trades Association of Queensland Head Office Building 8, 2728 Logan Road, Eight Mile Plains, Qld 4113 P.O. Box 4530, Eight Mile Plains, Qld 4113 Tel: 07 3237 8777 Fax: 07 3844 4488 Toll Free: 1800 177 951 Email: publications@mtaq.com.au Website: www.mtaq.com.au A/Editor

contents 2. From the Editor 4. Policy/Viewpoint 6. Media and Meetings 7. Industrial Relations 8. Division Spotlight National Auto Collision Alliance

Dani Fioretti

Art Director

Features 11. Protect yourself from crime: securing

Marco Ilinic

Industrial Relations Ted Kowalski Michelle Chadburn

Policy

Kellie Dewar, General Manager MTA Queensland

Advertising Enquiries

Jeff Dunlop Mobile: 0422 075 007 Facsimile: 07 3844 4488 Email: jeffd@mtaq.com.au

Editorial

your business 12. Hello and Goodbye…new AADA Chair 18. Fuel Emissions: An Employer’s Safety Guide

16. Member Profiles Fosters Ace Auto Repairs Rocky Harley Davidson Rowans Body Works

Editorial submissions are welcomed but cannot be guaranteed placement. For more information telephone the Editor 07 3237 8777

20. Lifestyle

Subscription Rates (including GST) Australia: $72.60 annually Overseas: $110 annually

21. 5 minutes with…

Motor Trader Publishing Policy Motor Trader is the official publication of the Motor Trades Association of Queensland. The role of Motor Trader is to inform members of current issues and legislation affecting the industry. As such it can be regarded as the business magazine for the Queensland motor industry. The role of Motor Trader is not to be in competition with the technical magazines already on the market. It will advise of new vehicles being released and of the latest technology incorporated into them; it will advise of latest technology affecting members in each of the MTA Queensland Divisions; it will keep members abreast of the latest in motor industry training and industrial affairs; and it will keep members informed of the latest technical aids available through MTA Queensland Member Services, which will assist members in staying ahead of the technological revolution presently being encountered within the motor industry. The publisher reserves the right to omit or alter any advertisement and the advertiser agrees to indemnify the publisher for all damages or liabilities arising from the published material.

MTA Queensland ABN: 74 028 933 848

Corporate Partners

The sharing of repair information is an important policy matter for our AED members, p. 4

Achieve your get fit resolutions safely

Research has surfaced this year linking exposure to diesel engine exhaust fumes with an increased risk of lung cancer, p. 16

Steve Ghost, MIT Managing Director

23. Training

Hayley Looks the Part

26. Industry News

PWR Performance Products win PM’s Award

28. Health

Depression in men

32. Committee Notes

Hayley Ford never dreamed she would end up working in the automotive industry, p. 21

MTAQ hits the road!

As part of our drive to increase recognition of the MTA Queensland brand, we have recently installed advertising on the rear windscreens of all of the cars in our motor pool.

The ads feature the MTAQ logo and contact details and link us to our brand new, $10 million dollar Sir Jack Brabham Automotive Centre of Excellence.

20120049

These cars are out and about visiting businesses around Queensland daily, making them the perfect rolling billboards. Look out for us on the road and be sure to wave hi!

Cover picture courtesy of: Efecreata Photography/Shutterstock.com

february 2013 motor trader queensland [1]

from the editor

A

nd in the blink of an eye… the summer break was over.

Welcome to 2013 and welcome back to Motor Trader!

It has been a busy time at the offices of MT with the departure of long-time Editor Mike Taylor. We thank Mike for his work and wish him the best of luck with his future endeavours.

We are currently in the process of recruiting a new Editor for Motor Trader and Australian Tyre Dealer – we will keep you posted on the progress.

Dani Fioretti A/Editor

Starting this issue we will also be bringing you more industryspecific features. Check out Page 8 where we tackle our first Division Spotlight piece.

We have also been busy making some exciting changes to the magazine – all of which are based on your feedback.

In this issue you will notice we have increased our focus on you, our members. Take a look at our member profile feature on Page 16 to see what other businesses in the industry are up to and hear directly from them why they wouldn’t be without their MTA Queensland membership.

Starting this issue we will also be bringing you more industry-specific features. Check out Page 8 where we tackle our first Division Spotlight piece. This month we shine the light on one of the Association's largest and most active Divisions, the National Auto Collision Alliance. We uncover the challenges and opportunities in the industry and find out what MTAQ is doing to help the industry confront these issues head-on.

Also be sure to check out our features. This month we spent 5 minutes with MIT’s new Managing Director, Steve Ghost to hear about his goals for the organisation (Page 21). We also caught up with outgoing AADA Chair Len Daddow and his successor, Garth Madill.

We always love to hear from you.

If you have a great story you think needs to be told in MT, please get in touch. We’d be happy to follow up on your tips, feedback and questions. Drop us a line anytime at info@mtaq.com.au or give the Head Office a call on 3237 8777 and ask for the Publications Department.

We can’t wait to hear from you!

Enjoy the issue!

mt

Important reminder - Motor vehicle pricing We have recently received advice from the Department of Fair Trading that they will be cracking down on dealers that do not nominate an ‘all-inclusive price’ on vehicles advertised for sale. Section 48 of the Australian Consumer Law (ACL) defines all-inclusive pricing as: “…the total minimum price a consumer needs to pay to obtain the relevant product or service. For the motor vehicle industry, it will generally be the dollar amount the consumer must pay to take ownership of the vehicle, which can be calculated by adding up all components that are quantifiable at the time the representation is made. These include a charge payable by a consumer to purchase the vehicle and any tax, duty, fee, levy or charge for the consumer to supply.”

It is important to note that the requirements of s.48 may also impact the presentation of the vehicle for sale (i.e. where

[2] motor trader queensland february 2013

the advertised vehicle is shown with optional extras).

Under the ACL, the price must be the all-inclusive price of the vehicle as depicted in an advertisement. If the vehicle shown includes optional extras such as a turbocharged engine and a spoiler, the price must be inclusive of the costs of the turbo engine and the spoiler.

If the advertised vehicle as depicted in the advertisement does not feature any extras, then price can be that of the vehicle only.

Don’t risk getting fined. If you need assistance or advice about this legislation, please contact Divisional Executive Cameron Carter on 0417 754 727.

Alternatively, the ACCC has compiled a list of frequently asked questions about component pricing and motor vehicle advertising which is available at their website http://www.accc.gov.au

Stationery for the automotive industry R Motor Vehicle Sales Stationery R Job/Time Cards R Service Station Supplies R Signage R Approved Inspection Station Signage

MOTOR TRADER DIARY 1 Each Code 2060

REGISTRATION AND TRADE PLATE REG g. No. or e Plate No.

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NOT REQUIRED IF EMPLOYEE Address of Driver Drivers Licence No. OU

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All Motor Dealer Stationery complies with Property Agents and Motor Dealers Act and Regulations

Product Catalogue CASH SALE DOCKETS 1 Each Code 2070

EMPLOYMENT REGISTER 1 Each Code 6015

VEHICLE USE REGISTER 1 Each Code 2120

VEHICLE REPAIR REGISTER 1 Each Code 2140

STOCK BOOK - Small (Yellow Cover) 1 Each Code 6010

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DEALER’S RECEIPT BOOK (Triplicate) 1 Each (Code 6030/T) Overprinted For Your Business Box 25 Code 6030T/O)

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policy/viewpoint

The sharing of repair information is an important policy matter for our AED members and we have made contributions to a review on this issue.

Kellie Dewar General Manager MTA Queensland

W

elcome back to Motor Trader for 2013. I hope you’ve had an enjoyable and restful break.

It is shaping up to be a busy year.

Apart from our normal activities, there are already deadlines to meet for policy submissions on matters relevant to Member’s interests.

Anti-competitive behaviour I have again raised concerns with the ACCC about big retailers linking fuel discounts with alcohol purchases.

Putting aside the threat to market competitiveness that these kinds of promotions pose, linking alcohol to fuel sends a dangerous message to motorists during the already hazardous Christmas period.

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I also recently wrote to the ACCC in response to media reports that the Commission would be keeping a ‘watching brief’ over the acquisition of smaller independent supermarkets by major retailers Coles and Woolworths.

We asked that the Commission keep a similar watch on the acquisition of independent service stations in order to maintain competition in the industry.

Sharing of Repair Information in the Automotive Industry The sharing of repair information is an important policy matter for our AED members and we have made contributions to a review on this issue.

The review’s final report found that “there is appetite within the automotive industry to develop an industry-led outcome to improve access to repair

That’s mo-mentous!

A big congratulations to MTAQ’s Movember team for their mo-growing efforts in support of men’s health initiatives. Our team of 10 mo-men raised a whopping $3200 for charities including the Prostate Cancer Council of Australia and Beyond Blue, the mental health initiative. The award for best fundraiser went to MTAQ Divisional Executive, Ben Chesterfield (pictured), who raised $1,088 dollars with the help of a number of MTA Queensland members in the South-East.

Team MTAQ Mo Bros were: Scott Gehrke, Warren Archer, Steve Hudspith, Ted O’Brien, Marcello Riotto, Cameron Carter, Ben Chesterfield, Darryl Shiels, Anthony Bonaccorso and Paul Kulpa.

Thank you must also go to all the wives and partners for putting up with some less than attractive facial hair arrangements for an entire month!

information for independent repairers”.

The report encouraged the industry to expedite current processes to develop an avenue for independent repairers to reasonably access repair information.

The full report is at http://ccaac.gov.au

Submissions Federal Budget We recently completed a submission for consideration in the 2013 Federal Budget. We submitted that the automotive value chain should not be subjected to any new or additional imposts for revenue raising measures and that current Tax Breaks applying to the automotive value chain should continue.

Franchising Code of Conduct Review Tyre Stewardship Scheme The ACCC has issued a draft decision proposing a national Tyre Stewardship Scheme for five years. The Scheme aims to reduce the amount of used tyres entering landfill, being illegally dumped or exported overseas. The proposal involves a levy of $0.25 per passenger car tyre equivalent being imposed on tyre importers to fund the operation of the Scheme.

Proposed Carsales.com acquisition of Trading Post The ACCC will oppose the proposed acquisition by Carsales.com. The ACCC concluded that the proposed acquisition is likely to result in a substantial lessening of competition.

We have been keeping a close watch on this, as a successful acquisition would have the potential to decrease market choice and would impact our members in the retail sectors of the automotive chain.

Business Activity Statement Assistance The Australian Taxation Office has released a series of YouTube videos explaining how to lodge your BAS online. It shows how to: register for an AUSkey; go online and lodge your BAS through the ATO’s Business Portal; use Standard Business Reporting (SBR) enabled software to report directly to the ATO and other government agencies. View at the videos at www.youtube.com/AusTaxOffice

Automotive Supplier Advocate The Federal Government has established the new position of

We are planning a submission into the Federal Government‘s review of the Franchising Code of Conduct. The review will examine: good faith in franchising; the rights of franchisees at the end of the term of their franchise agreements; and the operation of the provisions of the Competition and Consumer Act 2010 as they relate to enforcement of the Franchising Code.

The final report will be due by April 2013.

Industrial Relations Our Industrial Relations Manager Ted Kowalski will be drafting a response to an Issues Paper – “Should Queenslanders maintain or terminate the referral of industrial relations jurisdiction for the unincorporated private sector to the Commonwealth” released by the Queensland Government.

MTA Queensland’s submission will support the current arrangements. This is in recognition of the fact that our members overwhelmingly prefer the national approach which has seen the 19 state awards simplified into just 2 awards.

Despite our support of the status quo we will be noting that the Fair Work Act in its current form is biased significantly in favour of employees and should be amended.

Vehicle Impoundment We are currently preparing a submission to the Legal Affairs and Community Safety Committee on the Police Powers and Responsibilities (Motor Vehicle Impoundment) and Other Legislation Amendment Bill 2012. This planned legislation (otherwise known as the anti-hooning legislation) may not protect tow truck operators who tow and store vehicles found in contravention of the Act from liability. We will also be appearing in public hearings to discuss these issues with the Committee to ensure the interests of our tow truck members are considered.

Automotive Supplier Advocate and appointed Mr William Angove.

The appointment recognises the importance of maintaining a successful domestic automotive industry and will assist the industry to consider longterm strategies that build exports to Asia and other markets.

The Advocate will also focus on the decline in government purchases of locally manufactured vehicles and explore opportunities to increase the number of Australian-made vehicles to both government and private fleets. mt

Member focus Do you have a great business story you’d like shared in Motor Trader Magazine?

We’re always eager to hear about our members’ achievements and would love to give you the opportunity to use Motor Trader to share your stories, lessons and opinions with a wide audience.

Drop us a line anytime at info@mtaq.com.au or give the head office a call on 3237 8777 and ask for the Publications Department.

We can’t wait to hear from you!

february 2013 motor trader queensland [5]

media and meetings

Dani Fioretti Public Affairs Manager

I

t was a big lead up to Christmas, with a variety of stakeholder catchups and media spots on issues affecting our members.

Media Today Tonight Kellie met with Today Tonight to film a story on the ‘top 5 tips to remember when buying a car.’ This piece allowed us to educate consumers about the importance of doing research and of reading and understanding their contract. The interview also gave us an opportunity to talk about the benefits of buying from a licensed dealer, and even better, an MTA Queensland member.

4MW Kellie conducted a brief interview with 4MW, a radio station servicing Cape York and the Torres Strait on new car sales. While our membership is small in this region, it is important for us to play a role in educating consumers in remote areas.

Meetings

Armed Robbery Awareness

Caltex Kellie met with the Government Relations Department of Caltex to discuss policy issues impacting the service station and convenience store industry.

National Service Station and Convenience Store Meeting Kellie and SSCSAQ Chair Tim Kane travelled to Sydney to attend the national forum. Issues of common concern including price boards, shop-a-dockets and vapour recovery systems were discussed.

I attended a forum hosted by the Queensland Police Service which provided armed robbery awareness tips to service station operators in the Brisbane Metropolitan North District.

Meeting with Qld MP Sean Choat at Llewellyn Motors Kellie and AADA Vice-Chairman James Sturgess invited Queensland MP Sean Choat to Llewellyn Motors to explain the existing automotive sales process.

This was an excellent opportunity to demonstrate the extraordinary amount of red-tape dealers and buyers must navigate when a car is sold. mt

News Just In Vehicle Sales Finish 2012 on a High Sales of motor vehicles, trucks, and motor cycles for the calendar year 2012 ended on a high.

A new national record was set in 2012 for new motor vehicle sales.

VFacts data indicates that a total of 1,112,032 new passenger cars, sport utility vehicles and commercial vehicles were delivered in 2012 to customers. This is a new record and only the fifth occasion that one million new vehicles were sold in a year.

Here in Queensland, the best new vehicle sales ever resulted, just eclipsing the 2007 record. In 2012, customers purchased 235,025 new vehicles compared with 234, 551 - 474 units more than 2007.

115,488 new motorcycles, ATVs and scooters were sold in Australia during 2012, representing an increase of 5.4 per cent (5,930 units) over 2011 sales. Let’s hope these trends continue in 2013!

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industrial relations

Understanding WorkCover WorkCover may also seek information from doctors, allied health providers and any relevant witnesses.

Ted Kowalski Industrial Relations Manager

E

ver wondered what your workers’ compensation policy covers you for? Or wondered what happens if one of your employees makes a workers’ comp claim? I asked WorkCover Queensland to find out the answers.

Your accident insurance policy – the basics Under the Workers’ Compensation and Rehabilitation Act 2003, every Queensland employer must hold a workers’ compensation policy with WorkCover Queensland, unless they are licensed as a self-insurer.

A WorkCover accident insurance policy covers employers for the cost of workrelated injuries and provides injured workers with weekly compensation, medical and other benefits after a workplace accident.

Queensland’s workers’ compensation scheme is a ‘no fault’ scheme. That means that if a worker sustains an injury or illness at work, they have a right to apply for statutory compensation, no matter who or what caused the injury or illness.

Claims and the claims process Once an employee makes a claim for compensation, WorkCover will contact both the employer and the employee to determine the circumstances of the injury. During the investigation phase,

It is important that employers provide WorkCover with information on workplace injuries as soon as they become aware of them. During the investigation phase, employers are encouraged to provide any information or evidence that they consider may be important for WorkCover to know in making their decision.

WorkCover then makes a decision, based on their evidence, about whether or not to accept the claim. If the claim is accepted, treatment and rehabilitation services are provided to the worker. WorkCover also assists the worker to return to work as quickly as practical.

Can WorkCover’s decisions be appealed?

A worker or employer can appeal a decision made by WorkCover.

The review process is free and is undertaken by Q-COMP, the independent statutory body responsible for regulating WorkCover.

How is my premium calculated?

Premium calculations are complicated, but are essentially determined using a rate formula which takes into account: • Your previous claims performance (i.e. cost of claims made against your policy) • Your industry’s average claims performance (higher risk industries pay higher premiums) • The amount of wages your business pays

How can I keep my premiums low?

One of the factors in determining your premium is your previous claims experience. Claims experience is made up of the past three years of your

statutory claims costs and the next two years of common law claims costs.

So the less workplace injuries your workers have, the less impact this will have on your premium.

While not all workplace injuries are avoidable, you can take steps to make your workplace safer and lessen the likelihood of injuries. For more information on making your workplace safer visit Workplace Health and Safety Queensland online at www.worksafe.qld.gov.au

What is a common law claim?

A common law claim is the claim made by an injured worker who commences legal action through the courts against their employer for negligence (i.e. they are 'suing' their employer). In these cases, Courts may award common law damages payments for economic loss, pain and suffering, legal costs, and medical and hospital costs. WorkCover may pay all damages awarded to the injured worker as part of its Accident Insurance Policy.

If you have any more questions, or would like to have a chat about you workers’ compensation rights and obligations please contact MTA Queensland’s WorkCover representative, David Roffe on 07 3392 5309 or by email at david.roffe@workcoverqld.com.au

mt

By the way, what is a journey claim?

A worker may have an entitlement to compensation if they are injured on the way to or from work. The injury must have occurred outside the worker's property boundary. Some special exclusions apply including if the worker is convicted of driving under the influence of alcohol or dangerous driving.

While a worker’s journey claim will show up on an employer’s claims history, the good news is that journey claims are not included in the formula which determines your premium.

february 2013 motor trader queensland [7]

division spotlight Each month in Motor Trader we will be putting the spotlight on one of our 11 Industry Divisions.

Division Spotlight will find out the current industry environment and explore to the threats, challenges and opportunities facing the sector.

We will also take a look at the work being progressed by each of the Committees so you can see how your MTAQ membership is working for you.

This month we will shine the spotlight on one of our largest and most active Industry Divisions, the National Auto Collision Alliance (NACA).

National Auto Collision Alliance

T

he smash repair industry is unique in the marketplace. Regulatory barriers to entry are relatively low; subsequently the industry is characterised by a concentration of small to medium size businesses. Market fragmentation provides choice for consumers, and as a result competition for business is often driven by price.

This circumstance is exacerbated by the influence of insurance companies, who direct the bulk of consumer traffic.

While there are some insurance companies that allow their consumers

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Educating consumers about their ability to choose their repairer has been a key focus for the Division for a number of years. to choose where they have their car repaired, consumer uptake of this choice is limited, with many consumers content to allow their insurance company to decide who will undertake their repair. Because many consumers don’t exercise choice, insurance companies have effectively built a

supply side monopoly. While some repairers have benefited by becoming ‘preferred repairers’ (granting them more business and quicker payments), others argue that this arrangement has afforded insurers disproportionate power over smash repairers, allowing them to impose special conditions and negotiate prices below what might otherwise be quoted.

This arrangement is the foundation of many of the issues being discussed and addressed by the NACA committee. We look at some of the main policy concerns and their responses in detail.

Choice of repairer Educating consumers about their ability to choose their repairer has been a key focus for the Division for a number of years. The industry has recently developed a new marketing campaign ‘Motor Insurance Angels’ to advise consumers what to look for in a repairer and how to exercise choice under their insurance policy. The masthead of the campaign is a new website (www.miangels.com.au) which will be launched in 2013.

Written off-vehicles MTA Queensland is currently in talks with the Queensland Government about the introduction of legislation for one class of written-off vehicles.

Such legislation would have the effect of banning potentially dangerous ‘repairable write-offs’ from resale.

In addition to improving road safety, this measure would work to improve public perceptions of the industry by putting unscrupulous backyard operators out of businesses.

Code of Conduct Through MTAQ, the NACA is working hard to promote a ‘code of conduct’ for the industry which sets out expectations for the collision repair process and aims to ultimately improve transparency between repairers and insurers.

The code is voluntary in Queensland and MTAQ will be travelling around Queensland in 2013 to educate smash repairers about the code and ask for their commitment to it.

Long-term, the goal is to have the code mandated (as is the case in NSW).

Under a legislative model, breaches of the code would attract penalties to ensure compliance.

MTAQ is currently working closely with the Gold Coast City Council to develop educative and useful on-site environmental audits for smash repair businesses.

Regulatory requirements If rising costs of parts and labour are the two key factors impacting the industry’s bottom line, costs arising from ever-increasing regulatory requirements must run a close third. Waste disposal, air quality, noise and employee health and safety are just a few of the areas subject to regulation. MTAQ works closely with decision makers at the Federal, State and Local level to reduce red tape. For example, MTAQ is currently working closely with the Gold Coast City Council to develop educative and useful on-site environmental audits for smash repair businesses.

Improved technology has changed production techniques and materials and made the range of repairs more diverse and complex.

MTAQ members benefit through our partnership with I-Car, which delivers technical training programs to professionals in all areas of the collision industry so repairers can maintain a consistently high level of technical knowledge even as technology evolves. mt

Industry snapshot

It’s not all doom and gloom As long as there are accidents, there will be a need for smash repairers.

While overall market saturation may be high, there is opportunity for proactive businesses to capitalise on niche specialties.

• The smash repair industry is generally made up of small, privately owned businesses, with some larger, multi-business players (including insurer-owned concerns) beginning to emerge in the sector.

• Smash repairers primarily carry out post-collision repair work.

Specific outputs include; motor vehicle body repair, motor trimming, panel beating, spray painting, rustproofing and towing.

• The industry creates revenue of over $4.5 billion per annum (Australia wide), $456.7 million of which is profit. With improvements in road and vehicle safety, revenue has been in steady decline, decreasing by 3.7% annually in the 5 years to 2012-13.

• There are an estimated 3,665 businesses operating in the sector in Australia, 22% of which operate in Queensland • MTAQ represents 181 members in this division. The Divisional Executive is Ben Chesterfield (0417 646 828).

february 2013 motor trader queensland [9]

MTAQ

TECH-ONLINE ALL THE INFORMATION YOU NEED Tech Online is a comprehensive suite of technical chapters with over 31,000 pages of technical information and illustrations. This information is carefully researched and compiled in Australia by industry professionals.

The chapters include: • Engine Management: Engine diagnostics including fault codes, tune-up specs, component testing procedures, wiring diagrams, component locations and pindata.

• TechData: Model information, VIN and engine number locations, lubrication specs. A/C refrigerant capacities, fuel pressures, valve clearances and much more.

• Times Guide: Mechanical repair times for over 1,000 models.

• TechTalk: Thousands of pages of concise technical articles dating back to 1990.

• Auto Transmissions: Transmission diagnostics including fault codes, component testing, pindata tables, wiring diagrams and component locations.

• Timing Belts: Removal and refit procedures, service schedule and illustrations.

• Common Faults: Feedback on common problems experienced out in the field.

• SRS Airbags: Safety information, fault codes, pindata tables, component locations and wiring diagrams.

• Wheel Alignments: Specifications and model information, front and rear alignment specifications.

• Service Reset: Procedure to reset the service light.

• Serpentine Belt: Removal and installation procedure and illustrations.

• Diagnostic Hints & Tips: Diagnostic flow charts and symptom diagnosis.

Plus 2 new chapters • Electronic Brake Control: ABS/ESC/EBD diagnostics including trouble codes, component testing, wiring diagrams, component locations and brake bleeding procedures.

• Programming & Relearn: Key & immobiliser registrations, remote programming, power windows relearn and radio code input procedure.

EASY TO USE AND ALWAYS IMPROVING • Introductory video provided (5 min).

• Information added daily.

• Search by Make, Model, and Year, or use an alternative “keyword” search.

• Feedback option is available to voice your opinion and help US make Tech Online better for YOU. • Available 24 hours a day, 7 days a week.

As an MTAQ member the price of Tech-Online is $44.00 per month (inc. GST) For more information log on to tech-online.com.au

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a substantial saving on the non-member price of $77.00 per month (inc. GST)

Protect

yourself from crime:

securing your business

There are many types of crime that can affect businesses. The Queensland Police Service has put together this list of simple steps you can take to greatly reduce the risk to your business and its premises.

External security • Display your business name and address at the front of the premises to help emergency services locate your property quickly.

• Place warning signs/stickers around your business to deter intruders. For example, ‘no cash kept on premises’ • Keep trees and shrubs trimmed to help reduce concealment opportunities and increase visibility when travelling to and from your business.

• Install solid external doors and fit with quality locks such as deadbolts and deadlocks.

• Reinforce glass in doors and windows with shatter resistant films or laminated glass. Protect windows with security screens and window locks where possible.

• Record details of property/assets owned by your business and mark for identification purposes.

Cash handling and storage • Consider installing a safe –anchor it to the floor and always keep it locked.

• Establish secure cash handling and banking procedures for your business.

• Limit the amount of cash kept on the premises and always count it out of public view.

Provide staff with regular training in the use of your business security measures and procedures.

Cameras and alarms • Position CCTV cameras at the point of sale and entry and exit points. Make sure they are well maintained and tested regularly.

• Monitor your security alarm system and test regularly to reduce false alarms.

Staff • Provide staff with regular training in the use of your business security measures and procedures.

• Provide police with your business keyholder information and make sure it is kept up to date.

This is general information only. All security should be adapted to suit your own specific business needs.

Police are available to conduct business security assessments on request. Please contact your local District Crime Prevention Coordinator to book an on-site assessment.

For more information visit www.police.qld.gov.au mt february 2013 motor trader queensland [11]

Hello and Goodbye…

At the AADA Annual General Meeting on August 14th 2012, long-time Chairman Len Daddow resigned his post and handed the Chairmanship to fellow new car dealer Garth Madill. We profile Len and his illustrious career in the industry and introduce AADA's new Chair, Garth Madill.

Len became a member of the MTAQ in 1966, and has since served two terms as the Chairman of the AADA committee (1997 – 1999 and 2009 – 2012).

Len Daddow

Farewell Len Daddow After starting his automotive industry career in 1950 as an apprentice motor mechanic, it is unlikely even Len Daddow was aware of the impact he was to make on the motor industry throughout his career.

Rising from apprentice mechanic to Dealer Principal in only 16 years, it was clear that he was going to be extremely successful.

[12] motor trader queensland february 2013

In 1966, Len decided to go into business for himself and bought his first dealership, Cooroy Motors.

Since then, Len has owned several successful dealerships and workshops. As well as currently serving as the Dealer Principal at Daddow’s Honda of Noosa which he bought in 1974, Len also owns and operates service centres in Cooroy and Noosaville, and provides services on behalf of RACQ in Noosa.

Len became a member of the MTAQ in 1966, and has since served two

terms as the Chairman of the AADA committee (1997 – 1999 and 2009 – 2012). Throughout his Chairmanship, Len strove to encourage MTAQ members to become more active members in the division.

Len lives in Noosa with his wife Geraldine, and has four adult children.

In his spare time, his passions include flying aeroplanes and restoring historical vehicles. Len is also a member of the Sunshine Coast Australian Football League Hall of Fame, and was named one of eight ‘legends’.

Len will remain an active member of AADA (Qld), supporting new Chairman Garth as a committee member.

Introducing Garth Madill Most people in the vehicle sales industry in Queensland will be familiar with Madill Motors and the Madill

…new AADA Chair Garth is not the first Madill to be involved in the Association, his father T. J. Madill was Chairman of the Qld Automobile Chamber of Commerce (later the Queensland Motor Industry Association) from 1970 – 1977. family. Beginning in the automotive industry 45 years ago, and with a background of almost 50 years in the automotive industry, Garth currently runs the Madill Motor Group with his brother John.

The Madill Motor Group began with Garth and John’s father, Thomas Joseph Dixon Madill in 1935 and currently holds Holden, Toyota, Mazda, Suzuki, HSV, Great Wall and Isuzu Truck franchises.

Garth is not the first Madill to be involved in the Association, hhis father T. J. Madill was Chairman of the Qld Automobile Chamber of Commerce (later the Queensland Motor Industry Association) from 1970 – 1977. For his services to the industry and Association, T. J. Madill was honoured as a Life Member of the Queensland

Motor Industry Association. The third generation of Madills are also already on board, with Garth’s son John and daughter Anna currently working in the business.

Garth is walking in his father’s footsteps and making a difference to the industry in his own right. As the new President of AADA, Garth is committed to making changes to boost the number of members involved in the division, and increase awareness and confidence in MTAQ in general. In his first six months as President, Garth has identified

several key issues impacting the Association and the New Car Industry, and has formulated a plan for action to benefit all AADA members.

Like previous AADA President Len Daddow, Garth and his wife Ursula live in Noosa. When not busy with Madill Motors and several other business ventures, Garth enjoys time fishing, surfing, playing golf, traveling, and being a member and past President of the Gympie Rotary Club. Garth also loves doting on his granddaughter, Lilly! mt

Vale John Lewin MTA Queensland was sad to hear of the passing of one of our respected life members, Mr John Lewin.

John joined the MTAQ in 1976 and was awarded life membership of the organisation in August 1999. John was MTA Queensland Board President from 1993-1996 and Chair of the Service Station Division between 1986 and 1987.

John will be remembered as a passionate advocate for the automotive industry. During a particularly tumultuous period during the mid-1990’s, John demonstrated exceptionally strong leadership and a steadfast commitment to the unity of the industry and the organisation.

John is survived by his wife Bev, son Alan and stepchildren Karen and Brett.

Our deepest condolences go out to his family during this difficult time.

february 2013 motor trader queensland [13]

Employer

Update Super reform changes: what you have to do As an employer your super obligations to your employees are changing. From 1 July this year, you need to increase the superannuation guarantee (SG) contributions you make on behalf of your employees.

We’ve put together a Question & Answer sheet to help you understand what is changing and what you need to do about it.

What are the changes to employee eligibility for super?

As of 1 July 2013, there is no upper age limit for paying super for an employee. Removal of the limit is to encourage mature workers to remain in the workforce. This means you may need to make super guarantee payments for eligible employees aged 70 years or older.

What do I need to do to meet the new eligibility requirements?

From 1 July 2013, you will need to check if you have any employees aged 70 years or older who may be eligible to receive super payments. For those employees who are eligible, arrange to pay super contributions into their chosen fund.

For help working out if an employee is eligible for compulsory super payments, refer to the Superannuation guarantee eligibility decision tool on the ATO website www.ato.gov.au/supertools

What are the changes to the super guarantee rate?

The compulsory super guarantee rate will gradually increase from 9% to 12%. If you make super payments on behalf of your employees based on the minimum 9% super guarantee rate, you will need to increase this rate to 9.25% on 1 July 2013.

What are the new super guarantee rates?

The super guarantee increases to 12% over seven years, as shown below.

Year

SG Rate

2012-13 (current)

9 per cent

2013-14

9.25 per cent

2014-15

9.5 per cent

2015-16

10 per cent

2016-17

10.5 per cent

2017-18

11 per cent

2018-19

11.5 per cent

2019 and after

12 per cent

What are the changes to my payslip reporting obligations?

To give your employees more information about their super, from 1 July 2013, you will be required to report on their payslips the amount of super contributions paid into their account and the date the super contribution was made.

What do I need to do to meet the new super guarantee rates?

•

Update your payroll and accounting systems to incorporate the increase to the super guarantee rate.

•

From 1 July 2013, increase the rate you use to work out the super guarantee payments you make for your employees from 9% to 9.25%.

•

Increase the rate you base your super guarantee payments on each year from 2013 until 1 July 2019.

•

If you have fewer than 20 employees, think about using the Small Business Clearing House (see Data and e-commerce standard) to help you meet your super guarantee obligations.

•

To work out how much super you need to pay for each employee, use the superannuation guarantee contributions calculator at ato.gov.au/supertools

If you are a small business with fewer than 20 employees the Small Business Superannuation Clearing House is available to help you meet your super guarantee obligations.

Go to humanservices.gov.au/smallbusinesssuper or contact them on 1300 660 048 for more information.

What are the new data and e-commerce standard requirements?

What do I need to do to meet the new data and e-commerce standard?

If you prefer to process your super contributions for staff yourself, you can work with your default super fund or payroll supplier to meet the new data and e-commerce standard.

Other partners, including accountants and clearing houses, will be able to help as well.

How do I start making electronic payments with MTAA Super?

It is easy for employers to pay electronically via our online tool, Supersite. SuperSite is highly secure and simple to use with a unique employer log-in and password. It allows you to: • Pay your super contributions by Direct Debit, EFT or BPAY. • Add, update details, or search for an employee in seconds.

For more information on lodging electronically call us on 1300 362 415 or email us at mtaasuper@mtaasuper.com.au You can also request a workplace visit from one of our experienced Business Development Managers to run you through the process – go to www.mtaasuper.com.au/ BDM for their details.

Are there any tools or calculators that can help me meet my super obligations?

The Australian Tax Office website has a number of tools and calculators on their website to assist businesses in meeting their super obligations at ato.gov.au/supertools

A data and e-commerce standard is being introduced that will make it possible for you to send contributions to all funds in one standard electronic form, removing the need to submit this

Free seminars for employers

information to separate funds in different formats.

To help you understand your new obligations we will be running seminars throughout 2013 on the changes.

When do I need to start using the new data and e-commerce standard?

If you would like to attend a seminar on super obligations for employers, contact your local Business Development Manager, whose details can be found at www.mtaasuper.com.au/BDM

Employers with 20 or more employees must use the new data and e-commerce standard from 1 July 2014.

They can also assist with questions you may have on the information contained in this update.

Employers with fewer than 20 employees need to start using the standard from 1 July 2015. This is currently subject to further consultation and may change.  Phone: 1300 362 415  Fax: 1300 365 142 Email: mtaasuper@mtaasuper.com.au  Web: www.mtaasuper.com.au  Postal: Locked Bag 15, Haymarket NSW 1236 Trustee: Motor Trades Association of Australia Superannuation Fund Pty Ltd ABN 14 008 650 628 AFSL 238 718 MTAA Superannuation Fund ABN 74 559 365 913 This document is issued by the Motor Trades Association of Australia Superannuation Fund Pty Limited (ABN 14 008 650 628, AFSL 238 718) of Level 3, 39 Brisbane Avenue Barton ACT 2600, Trustee of the MTAA Superannuation Fund (ABN 74 559 365 913, SPIN MTA0100AU). Motor Trades Association of Australia Superannuation Fund Pty Limited has ownership interests in Industry Super Holdings Pty Ltd, ME Bank Pty Ltd and Superpartners Pty Ltd. The information provided is of a general nature and does not take into account your specific financial needs or personal situation. You should assess your financial position and personal objectives before making any decision based on this information. We also recommend that you seek advice from a licensed financial adviser. The MTAA Super Product Disclosure Statement (PDS), an important document containing all the information you need to make a decision about MTAA Super, can be obtained by calling MTAA Super on 1300 362 415. You should consider the PDS in making a decision.

2

member profiles Business name:

Fosters Ace Auto Repairs Location: 33 Charles Street, Aitkenvale Type of business: Automotive Mechanical

Number of employees: 10 Trading since: 1977 MTAQ member since: 1980

Business name:

Rocky Harley Davidson Location: 125 William Street, Rockhampton Type of business: Motorcycle Dealership

Number of employees: 20 Trading since: 2004 MTAQ member since: 2004

Business name:

Rowans Body Works Location: Cnr Horwood & Reardon Streets, Currajong Type of business: Panel Beating/ Spray Painting

Number of employees: 14 Trading since: 1980 MTAQ member since: 1980

[16] motor trader queensland february 2013

Member profiles How did you hear about the Motor Trades Association of Queensland?

(MTAQ) Through the family and industry.

How has being an MTAQ member benefited your business?

Knowing you have full support and advice.

What is the best thing about working in your industry?

The relationship you build with customers and suppliers.

What is the best piece of business advice you have ever given or been given?

“It is what you make it to be”.

What has been your proudest business achievement to date?

What would you say to someone thinking about joining MTAQ?

Continuing the tradition of good old traditional service and quality workmanship.

Do it – you’ll have no regrets.

How did you hear about the Motor Trades Association of Queensland?

(MTAQ)

What has been your proudest business achievement to date?

Want to see yourself in print in an upcoming edition of Motor Trader?

Ask to fill out one of our member profile questionnaires next time one of our friendly staff visit your business.

Can’t wait? Just email us at info@mtaq.com.au or give the office a call on 3237 8777. We’ll send out a survey and in no time, you’ll have your name in lights like this month’s profiled businesses.

It’s the best kind of advertising (it’s free!), so contact us now.

What is the best piece of business advice you have ever given or been given?

Previous owner recommended it.

Continually upgrading and expanding the business.

How has being an MTAQ member benefited your business?

What is the best thing about working in your industry?

What would you say to someone thinking about joining MTAQ?

Ted has been helpful with award provisions and our apprentice is trained through MIT on-site so it is most efficient for the business.

It’s very dynamic.

A good move!

How did you hear about the Motor Trades Association of Queensland?

(MTAQ)

What has been your proudest business achievement to date?

What is the best piece of business advice you have ever given or been given?

I was the first member in Townsville in the repair industry to register with MTAQ.

How has being an MTAQ member benefited your business?

MTAQ is there for a purpose it serves it purpose in a professional and friendly manner.

There have been many from training apprentices to surviving the mayhem of being in and staying in business but I guess the proudest thing is the base support from family and friends.

What is the best thing about working in your industry?

Never lose your passion or vision.

From my father – “all the time you stay in business be passionate, don’t loosen the rope”.

What would you say to someone thinking about joining MTAQ? A must do!

My brother, Peter Rowan, and I are big challenge people and everyday in this industry there are big challenges that makes it exciting.

february 2013 motor trader queensland [17]

The New Asbestos

Fuel Emissions This is an excerpt of an article provided courtesy of Bennett & Philp Lawyers.

N

ew research has surfaced this year linking exposure to diesel engine exhaust fumes with an increased risk of lung cancer. On 12 June 2012, the World Health Organisation released a statement classifying diesel engine exhaust fumes as being carcinogenic to humans.

The new findings are significant for all players in the motor trades industry. The conclusions reached by the WHO foreshadow the likely implementation of increased health and safety regulations, or at least a stronger focus on compliance with current regulations. Employers are well advised to review their safety policies to ensure that they provide safe working environments for their employees.

1. Duty of Care to Employees It is well established that employers owe a duty of care to their employees. However, further obligations extend to businesses which are considered to propagate the health risks associated with fuel emissions. Known as ‘upstream duty holders’, such businesses include designers, manufacturers, importers and suppliers of emissions-related products. The duties owed by the operators of these businesses now extend beyond the traditional employer/ employee relationship.

What does this mean for you? Legal liability can penetrate the ‘corporate veil’ and extend to the directors and officers of companies operating businesses which are upstream duty holders. Business owners and operators can be held personally liable where their employees are subjected to working environments which are unsafe due to fuel emissions.

2. What are the Obligations of Employers?

Under Australian common law, an employer’s duty is to ensure that reasonable care is taken not to expose their workers to unnecessary risks of injury. Taking reasonable care includes, but is not limited to, providing to workers a safe system of work, appropriate supervision and adequate training. Importantly, employers cannot delegate their responsibilities to third parties or independent contractors.

The responsibility for the safety of workers is ultimately with business owners and operators.

The duties of care owed by employers to employees are two-fold. In addition to the common law duties, there are a number of Australian statutes which impose strict safety obligations on employers. A breach of a statute-imposed duty of care provides an injured employee with a separate right of action.

[18] motor trader queensland february 2013

: An Employer’s S fety Guide Many workers in the motor trades industry are regularly exposed to engine exhaust fumes and other fuel emissions.

If you operate a business whose workers are exposed to such conditions, it is important for you to be aware of your duties and obligations as an employer.

3. Employee Compensation Claims In order for a compensation claim to be successful, there are two elements that must be satisfied: (a) Was the injury suffered by the employee work-related? (b) Did the employer fail to take reasonable care or ensure

that reasonable care was taken?

When is an Injury ‘Work-Related’?

Employees vs. Independent Contractors To determine whether an injury sustained by an employee is work-related, it is necessary to distinguish between employees and independent contractors. Many business operators will take the position that they are safe from liability where they engage independent contractors to carry out work.

The Courts have, over the years developed tests to determine whether a person is an employee or an independent contractor. The tests have little regard for what the parties consider their relationship to be: a person who is called an independent contractor in his or her contract with a business owner can be classified as an employee in the eyes of the law. Where this is the case, the business owner will owe duties of care to the person as if they were an employee.

Linking the Injury to Employment Where a person is considered to be an employee, an employer will only be liable to pay compensation where the injury suffered by the person is sufficiently connected to their employment. The connection need not be causal in nature. Employers may even be liable where employment aggravates a pre-existing condition.

Notably, there is legislation which reverses the onus of proving that a worker’s injury was work-related. The result is that an injury or disease is presumed to be work-related unless the employer is able to prove otherwise. As such, it is important for employers to implement preventative measures and maintain safe work environments.

Is Any Immediate Action Required?

We expect that many business owners will want to know whether they need to take any immediate action.

Unfortunately, this depends on the nature of each work

It may be necessary to install exhaust extraction systems to ensure a safe workplace for employees. environment. Where there are significant levels of engine exhaust fumes in a given workplace, it would be advisable to conduct an evaluation of the ventilation systems in order to determine whether any increased ventilation is required.

For example, it may be necessary to install exhaust extraction systems to ensure a safe workplace for employees.

For larger businesses, engaging an OHS consultant for advice would ensure that all safety laws and regulations are being complied with. If you are a small business owner, it may be useful for you to conduct your own workplace safety evaluation. Contact Workplace Health and Safety Queensland to obtain free material and tools which may assist you to review your safety practices.

How Can We Assist You? Bennett & Philp Lawyers are well aware of the risks and obligations which employers must consider in the operation of their businesses. In particular, we work with members of the motor trades industry to provide them with specific and practical advice in order to minimise their risk of legal liability.

If you are a business owner in the industry, contact us now and we will work with you to ensure that your business is protected.

This article represents general comments only. It does not intend to provide nor does it constitute legal advice.

You should seek legal advice before acting on any of the information contained in this article. If you require any legal advice, please contact David Chung at Bennett & Philp Lawyers on 07 3001 2999. mt february 2013 motor trader queensland [19]

lifestyle

Achieve your get fit resolutions safely

Are you one of the many Australians who have pledged to get fit and healthy this New Year? Stay safe while getting the most out of your workout by taking some simple safety precautions. That way you can avoid injuries and make sure you can keep your resolution throughout 2013!

D

uring January, many Australians will start a new exercise regime to get fit and lose the weight gained over the festive season.

However, if you don't take suitable safety precautions before starting activities, injuries can occur which can put you out of action and postpone any fitness benefits.

Each year 1 in 17 Australians is sidelined as result of a sports injury, making injuries one of the major barriers to participation.

Sports Medicine Australia spokesperson, Dr David Bolzonello says this need not be the case, as up to half of all sporting injuries are able to be prevented.

“At the start of every year, many people dive into their New Year’s resolution of physical activity without good preparation and suffer injuries that restrict their steady progress toward their fitness goal,” said Dr Bolzonello.

“The risk of injuries should not deter people’s enthusiasm and motivation

[20] motor trader queensland february 2013

Drink at least 2 cups (500ml) an hour before exercise, 150ml every 15 minutes during exercise and enough to fully re-hydrate yourself after exercise. to get fit and healthy. All they need to remember is to undertake some simple measures before, during and after physical activity.

“This preparation should reduce the likelihood of getting injured and increase the chances of a happily fulfilled New Year resolution,” said Dr Bolzonello.

For an injury-free New Year resolution, implement the following simple measures: • Avoid doing too much too soon. Start at a level and pace you’re comfortable with. Gradually increase your workload over a series of sessions.

• Always warm up before exercise.

Warming up prepares you both

mentally and physically for performance and has been shown to greatly decrease your risk of being injured. To warm up, simply start your chosen activity at a slower pace.

• Remember to cool down after activity sessions to help reduce muscle soreness and stiffness.

• Take care when exercising in hot conditions. Exercise in the shade whenever possible and protect yourself from heat by wearing light clothing, sunscreen, sunglasses and a hat.

• Always drink fluids (water or a sports drink) before, during and after activity. Drink at least 2 cups (500ml) an hour before exercise, 150ml every 15 minutes during exercise and enough to fully re-hydrate yourself after exercise.

• Wear protective equipment such as helmets, padding and/or mouthguards, where required. Invest in good quality footwear - a number of studies have found a relationship between the type of footwear worn and the incidence of injuries to the lower limb.

Despite our best intentions, injuries can happen. If you sustain an injury, remember RICER – Rest, Ice, Compression, Elevation and Referral.

If your injury persists, or if you have questions consult your health professional for advice. mt

In October 2012, the MTA Institute of Technology was pleased to announce the appointment of its new Managing Director, Mr Steve Ghost. We spent 5 minutes with Steve to finding out a little bit about him and his vision for MIT.

4321

minutes with…

Steve Ghost MIT Managing Director

What is your background?

I have more than 25 years of experience in training.

I have been a TAFE Institute Director and a senior executive in the private training sector.

During the past 3 years I have travelled extensively in Asia developing training facilities to service large resource projects. I’ve been lucky to have had a bit of head start in this role at MIT, having been a Board member since 2009. So at least the hard work of learning everyone’s names and roles is already done!

I’m passionate about helping businesses to get the best from their staff through training.

Now that you’ve settled in to the role, what would you say is your vision for MIT? My specialty is working on providing education and training solutions to large industries. In the short-term I’m excited to work with my team to implement innovative ways to deliver tailored training solutions to the automotive industry across Queensland. In regards to a longer-term vision, my goal is to make MIT the pre-eminent training organisation in automotive and related fields.

I’m passionate about helping businesses to get the best from their staff through training. Our industry has funded and built a world-class facility in Sir Jack Brabham Automotive Centre of Excellence and I’m keen to get as many people as possible into the Centre using the cutting-edge equipment and getting excited about their future in the industry.

What do you consider the main challenges facing the automotive trades and how can MIT help?

Now that we know Steve the MD, tell us a little about yourself

Given the serious skills shortages in the automotive trades, I think it’s really important that all businesses play a role in attracting and retaining skilled employees. This means recruiting and training new employees but also making sure that existing staff are constantly updating their skills so they have the capacity to work with new and emerging technologies.

I’m originally from Canberra, but these days I live with my wife on the Gold Coast. I have 3 children and 2 grandchildren. Whenever I get the chance I like to spend my time outside, camping and at the beach.

Steve is based out of the Sir Jack Brabham Automotive Centre of Excellence and can be contacted on 3722 3000. mt february 2013 motor trader queensland [21]

I NST I T UT E OF T E CHNOL OGY

Automotive Prevocational Training Program The Queensland Government’s Strategic Investment Fund has approved MTA Institute of Technology in conjunction with Automotive Skills Queensland to deliver a prevocational model of training to assist eligible candidates into the workforce.

This program is specifically designed for people who may be having some difficulty securing an apprenticeship in the automotive industry.

This program will prepare candidates for employment opportunities in the automotive industry. The course will provide full time training that gives participants an introduction to the automotive trade and provide them with basic skills suitable for employment.

Course Objective APTRAP will be utilised as a stepping stone into the automotive trades. Successful completion of this course will greatly improve the skills base and employability of prospective apprentices and trainees to ensure that they have improved chances of securing employment through the apprenticeship pathway.

Fees and Charges The course is fully funded by the Queensland Government.

Course Length 9 weeks

The Automotive Prevocational Training Program (APTRAP)

Enquiries

This course involves inspect and service, tool equipment and service operations on various types of vehicles such as cars, trucks and vans, tractors and other machinery.

Should you wish to express interest in the APTRAP course please contact us on 3722 3000 or email training@mtaq.com.au

Address Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 Postal PO Box 4530 Eight Mile Plains Qld 4113 Tel (07) 3722 3000 Toll Free 1800 884 137 Email training@mtaq.com.au

20120001

MTA Institute of Technology

training

Hayley

Looks the Part

Despite sharing her name with one of the world’s largest car makers, Hayley Ford never dreamed she would end up working in the automotive industry.

B

ut since leaving the regional town of Maryborough due to a lack of career opportunities, she has landed a role as an Apprentice Parts Interpreter in Gladstone, Central Queensland.

Hayley first arrived in Gladstone in 2011 to take up a position in an auto business that later shut down.

However, because of her enthusiasm and strong work ethic, she quickly found work with MTA Queensland member Ron Streeter Motors, who encouraged her to apply for an apprenticeship as a parts interpreter.

“At first I thought I would never have anything to do with the automotive industry” laughs Hayley “but I’ve been working in it for 12 months and I love it!”

In her role, Hayley works closely with customers, finding out their needs and selling parts such as engine, brake and transmission components as well as a range of other accessories.

Hayley is being assisted by MAAP’s Central Queensland Mentor, Kevin Lennon. “Hayley is really thriving in her career. She’s just one example of how more and more young women getting involved in the automotive industry” said Kevin.

Ron Streeter, Hayley’s employer couldn’t agree more, he said “Hayley’s dedication and attitude to the job makes her a highly valued member of the team.”

Hayley Ford

“Hayley is really thriving in her career. She’s just one example of how more and more young women getting involved in the automotive industry.”

For information on careers in the automotive industry and to find out more about the work MTA Queensland is doing with the MAAP my future program visit www.maapmyfuture.com.au mt

Mentor/Adviser Apprenticeship Program

www.maapmyfuture.com.au

Careers in Automotive february 2013 motor trader queensland [23]

advertorial

Another Voice for Automotive: Automotive Skills Queensland Did you know the Queensland Government has been classified as a priority industry? In order to support the attraction, retention and further development of automotive specialists, the Government funds Automotive Skills Queensland, a not-for-profit industry skills council specifically established to service the automotive sector.

A

utomotive Skills Queensland provides market analysis and statistics to Government on the workforce characteristics of the Queensland automotive industry to aid in decision-making.

ASQ also provides a range of consultation opportunities for technicians and managers to have their say on issues that matter in the industry.

Automotive Skills Queensland is also available to help you. Contact ASQ for advice and support on: • Workforce planning • How to attract apprentices, trainees and operational staff • How to retain staff • Attracting and supporting diversity in your workplace. This includes women, indigenous, mature-aged and disabled • Government Liaison on matters that affect you and your workforce • Preparing tenders.

Further details and a range of free resources are available at the ASQ website www.asqld.org.au [24] motor trader queensland february 2013

give yourself an

advantage

- a well-known identifiable brand that signifies trust The MTA Queensland logo provides an element of differentiation between you and other businesses and may just form the key point of difference for a potential customer.

• Industrial Relations As a member of MTA Queensland you have access to industry specific-industrial relations expertise for advice and legal representation

MTA Queensland actively lobbies Governments with the best interest of our members to reduce red tape and streamline process for business owners.

• Consumer Complaints MTA Queensland will assist member businesses and mediate in the event of a consumer complaint.

Being a Member gives you input in the future productivity and profitability of your industry and the opportunity to positively influence it’s future through divisional and regional committees.

• Legal Advice Members can access professional legal assistance as part of their membership of MTA Queensland – intial phone advise free

One Stop Industry Advice

• Industry Awareness Members receive regular industry specific publications keeping you abreast of changes, legislative requirements, developments and initiatives in your industry.

• Technical Information Service Ever had the situation of working on a vehicle which you don’t usually work on? You don’t need a vast technical library – all you need is MTA Queensland membership to get all the technical resources you need.

Motor Trader, the official publication of MTA Queensland is issued monthly as part of your membership.

MeMbers cAn receive A subsTAnTiAl sAvings And efficiencies viA our corporATe pArTners The capricorn society is the largest independent automotive parts buying cooperative in Australia.

The Society is based on group purchasing to secure price advantage.

dun and bradstreet is the nation’s foremost credit control and debt collection agency, with an enviable record of service to the recoverables industry. Members are eligible for substantial savings on annual subscriptions.

The commonwealth bank offers members some of the lowest eftpos charges in the country. Savings in the thousands of dollars have been achieved by members who opted for the CBA deal.

MTAA superannuation, our superannuation partner has over 200,000 members who are enjoying excellent returns from the Fund.

corporate express is the leading supplier of a complete range of office consumables, bulk stationery and janitorial supplies.

nrMA insurance has vast experience in the provision of a superior level of specialist insurance services to the automotive industry, using the buying potential of the member base, can achieve pricing far more attractive than business owners are able to negotiate individually.

MTA Queensland, Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 07 3237 8777 enquires@mtaq.com.au www.mtaq.com.au

industry news

PWR Performance Products win PM’s Award

Q

ueensland company PWR Performance Products has won the Prime Minister's Australian Exporter of Year Award.

The award is the top honour presented as part of the Australian Export Awards, one of Australia's most prestigious and longest-running business award programs. The awards celebrate the contribution that exporting makes to the national economy.

PWR, which is owned by former V8 Supercar team owners and brothers Paul and Kees Weel manufactures premium products for high performance motor vehicles in the elite racing market.

PWR’s range includes light-weight radiators, oil coolers and intercoolers, with all production carried out at their purpose-built factory in Ormeau, south of Brisbane.

[26] motor trader queensland february 2013

The Export Awards judges noted PWR’s considerable export success that has been gained through target marketing, ongoing innovation in technology and manufacturing research and development.

Since changing the direction of their business during the Global Financial Crisis, PWR has focused primarily on overseas markets.

This move has paid off, delivering export revenue growth of more than 60 per cent and establishing PWR as a player in the US, UK and European markets.

Notably, PWR has also built relationships with high profile Formula 1 and NASCAR teams. Five Formula 1 teams —including the championship winning Red Bull team—and 20 NASCAR vehicles use their cooling solutions.

PWR also has contracts with the British Touring Car Championship

series, the US Indy Car series and the DTM German Touring Car Masters.

Being associated with winners in high-profile racing sports has a beneficial knock-on effect in growing the company's retail market.

"The prestige of that association filters through; people want those winning products in their own cars" said PWR General Manager Marshall Vann.

The Export Awards judges noted PWR’s considerable export success has been gained through target marketing, ongoing innovation in technology and manufacturing research and development.

Speaking after the awards event, owner Paul Weel said “…to win overall was a surprise, seeing as some of the companied we were competing against turn over hundreds of millions of dollars. It was surprise and an honour” The award adds to PWR’s list of achievements; they were named the Gold Coast Business of the Year in 2011. For more information on PWR visit their website www.pwr.com.au mt

I NST I T UT E OF T E CHNOL OGY

Get Your Trade Skills Recognised Do you have trade skills and experience but no formal qualifications?

MTA Institute of Technology offers Trade Recognition for the following qualifications • Automotive Electrical Technology

Trade Recognition

• Automotive Mechanical Technology (Light Vehicle)

Trade skills recognition is a way of gaining formal recognition of your skills and work experience. If you have not completed an apprenticeship in Australia or you have gained trade skills overseas, you can have your skills, work experience and trade qualifications nationally recognised.

• Automotive Mechanical Technology (Motorcycle)

Recognition of work or training (trade recognition) allows people to gain a certificate of recognition in Queensland in an apprenticeship trade, where:

• Automotive Vehicle Body (Vehicle Painting)

• A formal apprenticeship has not been completed • An apprenticeship or trade training has been completed overseas

• Automotive Mechanical Technology (Heavy Vehicle Road Transport) • Automotive Specialist (Diesel Fitting) • Automotive Vehicle Body (Panel Beating) • Automotive Sales (Parts Interpreting) In most cases the Queensland Government covers the majority of the cost for trade recognition other than mandatory fees determined by Government.

Course Length

Australian residency criteria 1. Are you an Australian or New Zealand citizen?

2. Do you have permanent residency in Australia?

3. Do you hold a provisional Visa (163, 309, 310, 457, 820 and 826) or Skilled Independent Regional (SIR) Visa or Temporary Protection Visa (TPV)?

Once an application has been received with all supporting documentation, MTA Institute of Technology will assess and respond within 10 working days.

Evaluation can be completed at MTA Institute of Technology’s Eight Mile Plains premises or alternatively on site at the applicants workplace.

Enrol Should you wish to obtain more information regarding trade recognition, please contact one of our friendly team using the contact details below.

Address Building 8, 2728 Logan Road Eight Mile Plains Qld 4113 Postal PO Box 4530 Eight Mile Plains Qld 4113 Tel (07) 3722 3000 Toll Free 1800 884 137 Email training@mtaq.com.au

20120004

MTA Institute of Technology

health

Depression in men Depression can be devastating in men. People with depression have a high risk factor for suicide, and in Australia men account for a staggering 80 per cent of deaths by suicide.

[28] motor trader queensland february 2013

What is depression?

Depression is more than just a low mood – it’s a serious illness. People with depression find it hard to function every day. Depression disrupts relationships and interferes with work and daily activities.

Common symptoms of depression include loss of interest in usually pleasurable activities, fatigue, changes in appetite, sleep disturbances, and apathy. While these feelings naturally occur from time to time, where these symptoms are severe or persist for more than two weeks, depression may be diagnosed.

How common is it?

The disease is very common; around one million Australian adults and 160,000 young people live with depression each year. On average, one in five females and one in eight males will experience depression in their lifetime.

Factors which can contribute to male depression Everyone is different and often it is a combination of factors which may put a person at risk of depression. However, some events or situations have been linked with depression in men: • Using drugs and alcohol • Physical health problems

Managing stress Stress is a significant risk factor for stress. Here are some tips for managing stress: • Avoid isolation – spend time with friends and family.

• Find positive ways to ‘let off steam’. Don’t bottle up feelings.

• Try to eat well and get enough rest.

• Reduce caffeine, nicotine, alcohol, marijuana and other drugs.

• Exercise every day. It improves wellbeing.

• Identify what is important and prioritise. Learn to say ‘no’.

This is thought to relate to several factors: • Men generally tend to put off getting help for health problems, as they may think they are supposed to be tough, self-reliant, manage pain and take charge of situations. This can make it hard for men to acknowledge they have a health problem, especially a mental health problem.

• Male depression may not be recognised by people – including medical professionals when it manifests as aggression or irritability rather than sadness.

• Unemployment

• Men in particular may attempt to manage their symptoms by using alcohol and other drugs which make the symptoms worse

• Having a family member with depression.

Just for young men?

• Relationship problems • Isolation or loneliness

Depression in men Depression affects both sexes, however quite often what men and women with depression experience and how they respond is different.

In women, depression may be likely to cause feelings of sadness and worthlessness. Depression in men, on the other hand, may be more likely to cause them to be irritable, aggressive, or hostile.

Unfortunately, studies show that men are at greater risk of their depression going unrecognised and untreated when compared to women.

Depression is not a young person’s disease. Although depression is not a normal part of aging, older men may have medical conditions such as heart disease, stroke, cancer, or other stressors that may contribute to depression. For example, retirement is difficult for many men because of the loss of income and meaningful work or where a routine or set schedule is lost. These changes may increase the stress they feel, and a loss of selfesteem may contribute to depression.

In addition, the death of family and friends, the onset of other health problems, and some medications can contribute to depression in men.

Treatment It’s important that men seek treatment for depression, as untreated depression may become more severe, and in some cases, can lead to suicide. The good news is that effective treatments are available – medical, non-medical or a combination of both.

Taking the first step is tough, but there are some tips to make the process easier.

Be proactive: As with physical health problems, the earlier men get help, the faster they can recover. That’s why it’s so important to get help at the first sign of any problems.

Be direct: It’s important to give the doctor or mental health professional the full picture. Writing down feelings or questions before seeing a mental health professional can help men be more direct and make them less likely to forget to tell the doctor the important things.

Be persistent: Finding the right mental health professional is very important.

If a person doesn’t feel comfortable with their doctor or other health professional, or suspects their mental health isn’t being managed effectively, they should choose another doctor or get a second opinion.

More information Depression is an illness, not a weakness and men shouldn’t feel ashamed to seek help. With the right treatment most people recover from depression.

If you or someone you know is suffering from depression you can access more information via beyondblue: the national depression initiative. Visit the website www.beyondblue.org.au for information on depression, anxiety and related disorders, available treatments and where to get help. You can also contact 1300 22 4636 or email infoline@beyondblue.org.au mt february 2013 motor trader queensland [29]

24/7 crisis support Lifeline 13 11 14

lifeline.org.au

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committee notes

T

his year we will be using Motor Trader to keep you up-to-date with the topics being discussed by your Divisional Committees at their quarterly meetings. If you would like to be a part of your Committee, or would just like to sit in on a meeting, please contact your Member Services Team on 3237 877.

Australian Automobile Dealers Association Queensland (AADA) • Committee discussed strategies to build membership and better service current ADDA members – particularly in regional areas.

• Committee discussed the option of developing online surveys – one to survey the needs/satisfaction of existing AADA members, another to ask non-members why they have not chosen MTAQ membership.

• Committee discussed outcomes of the AADA national committee meeting, advised committee of the resignation of Marc Cheney as AADA National President • Committee VP invited Kellie Dewar to attend a meeting at his business with a local MP to raise awareness of regulatory burdens related to car sales.

Automotive Parts Recyclers • Meeting cancelled.

• Meeting cancelled.

Engine Reconditioners Association

Tyre and Undercar Division of Qld

• Committee met offsite at Wynnum Engine Reconditioning to take a tour of the facility and inspect new equipment.

Rental Vehicle Industry Division

• Committee members shared information and discussed strategies to improve business operations in light of initiatives implemented at Wynnum.

National Auto Collision Alliance • Committee discussed the establishment of 3 separate sub-committees to progress the work of the Division. The subcommittees are 1. Code of Conduct 2. Communications 3. Pricing.

Committee received an update on the work of each sub-committee.

• Committee updated on a code of conduct meeting attended by 38-40 people at MTAQ head office.

Discussed holding a second information session in Toowoomba in 2013.

• Committee discussed the phasing out of registration labels for light vehicles in NSW as of beginning 2013.

• Committee discussed MTAQ negotiations with vehicle manufacturers regarding the potential for repairers to receive regular technical information to assist in repairs.

• Committee questioned recent towing fee increases. MTAQ to investigate reasons further and report at next meeting.

• Committee discussed possibility for MTAQ to sponsor/promote charitable causes, specifically depression/ suicide awareness.

Automotive Engineers Division

• Chair agreed to work with MTAQ to petition local councils to waive EPA levy for businesses that participate in the Green Stamp program and receive accreditation.

Queensland Motorcycle Industry Division

Queensland Farm and Industrial Machinery Dealers Division • Meeting cancelled.

• Meeting cancelled.

• Committee heard a presentation from an expert on the Personal Properties Securities Register.

• Committee discussed letters sent by member services to attract more members to the RVID. Committee agreed to follow up letters with phone calls.

• Committee discussed MTAQ’s partnership with the Smith Family’s ‘Work Inspirations program’ under which high school students will have the opportunity to visit member businesses to learn about the different automotive trades.

Service Station and Convenience Store Association of Queensland • Committee updated on discussions and outcomes arising from the National Service Station Meeting in Sydney (including price boards, award rates, drive-off register) • Committee discussed AMIF’s concerns about the effectiveness of the National Drive-Off register, given lack of follow through.

• Committee updated on Police info sessions on armed robbery and drive-off awareness.

• Committee discussed the rising cost of refrigeration gas in the context of the introduction of the carbon tax.

Used Car Division • Meeting cancelled.

mt

MTA Queensland welcomes the following new members Business Name

Principal/s

Address

Email

Australian Tractor Brokers

William McDonald

312 Stapylton Jacobs Well Road STAPYLTON QLD 4207

austractorbrokers@bigpond.com

Auto Parts Group

Steve Campbell

72 Pritchard Road VRIGINIA QLD 4014

nigel@autopartsgroup.com.au

NACA

Bridgestone Select Nerang

Leon Delcampo

84 Spencer Road NERANG QLD 4211

leondelcampo@bridgestonenerang.com

TUDQ

Bridgestone Select Southport

Berwick Lynton

123 Olympic Circuit SOUTHPORT QLD 4215

admin@bselectsouthport.com

TUDQ

City Rubber Tyres & More

William Coleman

618 Boundary Road COOPERS PLAINS QLD 4108

cityrubber@powerup.com.au

TUDQ

Dore Brothers & Gympie Auto LPG

Matthew Dore

17 Hyne Street GYMPIE QLD 4570

holly@dorebrosgarage.com

AED

Fix It Diesel Fitter Contractors

Lynette De Freitas

7/1 Chain Street MACKAY QLD 4740

fixit.1@bigpond.com

AED

Jonlin Automotive Engineers

Lewis Mammino

15 Clarence Street COORPAROO QLD 4151

jonlin@internode.on.net

AED

Omega Noosaville Auto Body Repair

Darren Kopinski

11 Commerce Court NOOSAVILLE QLD 4566

admin@omeganoosa.com.au

NACA

Ryan’s Smash Repairs

John Schriek

115 Neil Street TOOWOOMBA QLD 4350

ryanssmashrepairs@bigpond.com

NACA

Tewantin Noosa Towing

Roth Brennan

7/144 Eumundi Road NOOSAVILLE QLD 4565

tewantinnoosatowing@bigpond.com

[32] motor trader queensland february 2013

Division QFIMDD

ITTO

The indusTry super fund for The auTomoTive indusTry.

www.mtaasuper.com.au motor Trades association of australia superannuation fund pty Ltd (aBn 14 008 650 628, afsL 238 718) is the Trustee of mTaa superannuation fund (aBn 74 559 365 913). you should consider whether or not mTaa super is appropriate for you. The mTaa super product disclosure statement (pds) can be obtained by calling us on 1300 362 415. you should consider the pds in making a decision.

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Our survey is recognised as a valuable resource in assisting dealers to manage their human resource function. For more information contact one of the BDO Automotive team.

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