How robots are transforming hotel operations

Robot technology is revolutionising the accommodation industry, with automated machines now cleaning hotel rooms, delivering room service, and carrying luggage. And with the ongoing global shortage of chefs, robots may soon be stepping into kitchens to assist with food preparation.

Robots are transforming the speed and efficiency of guest services across multiple sectors. Steven Barnwell, Director of Sales and Marketing at Vintech Systems, notes that the company offers a “diverse product line” that includes meal delivery robots, commercial cleaning solutions, and systems designed to meet the various needs of hotels – whether for guestrooms or common areas.

“Our meal delivery robots are widely used in hotel restaurants, delivering meals and returning trays. This reduces repetitive tasks for wait staff, allowing them to focus more on delivering high-quality service to customers,” Mr Barnwell explained.

In addition, secure delivery robots are a key part of Vintech’s portfolio, helping with room service by providing safe, reliable deliveries to guests on different floors, complete with seamless lift integration.

Safety and hygiene are critical considerations in service robotics. “The materials used in robots should be easy to clean, and they are equipped with disinfection modules to ensure thorough cleaning after each service,” he said.

Autonomous robot vacuums, which are now commonplace in homes, are becoming valuable tools for hotel staff, helping to maintain cleanliness while freeing up attendants for more personal tasks. These machines can access hardto-reach areas like under the bed, ensuring consistent hygiene standards while room attendants focus on other duties.

Initially designed for domestic use, this technology is now being adapted to the unique demands of the hospitality industry. The advances in robotics go beyond cleaning. New systems now allow seamless communication between room attendants and engineering teams, meaning maintenance issues can be addressed in real-time, preventing guests from checking into rooms with unresolved problems – a significant improvement from the past when delays in maintenance repairs were common.

Vintech Systems takes a personalised approach to meet the unique needs of each hotel. “We work closely with hotel management, operations, and maintenance teams to customise deployment plans based on the hotel’s space, service types, and specific requirements,” Mr Barnwell noted. “Our technical team ensures the robots are optimally integrated and supported, so they fit seamlessly into the hotel’s operations.”

He added: “Robots help hotel cleaning staff improve efficiency by autonomously cleaning floors according to pre-set shifts and zones. This enables staff to dedicate more time to tasks requiring a personal touch.

“Furthermore, Vintech’s robots can automatically take elevators, interact with automatic gates, and connect with IoT systems, allowing multiple robots to operate efficiently and safely within the same space.”

Robot technology not only boosts operational efficiency but also offers 24hour support, reducing the workload for staff. This constant availability is especially valuable in the hospitality industry, where services are required round-the-clock.

As AI and robotics continue to evolve, Mr Barnwell believes robots will take on even more significant roles in hospitality. “Future robots will not only be service tools but also intelligent assistants, using data analysis and learning to provide more personalised and smarter services,” he explained. This development will further enhance both customer satisfaction and operational performance.

He says, Vintech Systems prides itself on being a leader in integrating technology within hospitality. “All our products can now seamlessly communicate with each other and with the property, improving reportability and efficiency at every level.”

Despite the growing role of robots, human jobs are unlikely to be replaced, though. Hospitality, after all, thrives on the personal touch. Robots are best viewed as valuable tools that take on routine tasks, allowing staff to focus on providing personalised services and enhancing guest experiences.

However, Mr Barnwell emphasised how much robots can boost guest satisfaction by ensuring efficient transportation of items throughout the hotel. “By significantly speeding up service response times, robots ensure that guests' needs are met quickly, which greatly enhances the guest experience,” he said.

In addition to improving service delivery, robots play a vital role in maintaining a clean and comfortable environment – both of which are key to guest satisfaction. “Robots provide continuous cleaning services, ensuring that the facility remains in immaculate condition at all times,” Mr Barnwell said. “This constant upkeep ensures guests enjoy a spotless environment, enhancing both comfort and satisfaction.”

As robots continue to be integrated into hotel operations, the future of hospitality looks not only smarter and faster but also more exciting. With robots taking care of routine tasks, staff can focus on what really matters – providing exceptional, personalised service. The future of hospitality is not just automated – it’s guest-centric, innovative, and ready to elevate the guest experience to new heights.

By Grantlee Kieza OAM, Industry Reporter